Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1

Installation guide
For AccuRoute v2.0.1 and Genifax v3.3.1
August 21, 2006 (4.0307-AA)
© 2000-2004 by Omtool, Ltd. All rights reserved.
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Contents
Chapter 1: Introduction ..........................................................................1
About this guide.........................................................................................................................2
Intended audience......................................................................................................................3
Additional resources.................................................................................................................4
Omtool Knowledge Base ..................................................................................................................4
Customer service and technical support ......................................................................................4
Sales and licensing .............................................................................................................................4
Training programs and consulting services..................................................................................5
Chapter 2: Requirements........................................................................7
AccuRoute and Genifax servers.............................................................................................8
Remote Administrators..........................................................................................................10
Remote Composers................................................................................................................11
Remote Modem Servers (for servers with faxing capability) ........................................12
Supported Modem Server configurations .................................................................................12
Chapter 3: Preparing for the installation .............................................15
Selecting user accounts for the installation .......................................................................16
Selecting a server account and assigning required permissions .........................................16
Assigning Distributed COM permissions ...................................................................................16
Giving the server account permissions to access the Exchange 2003/2000 Server mailbox
store (for servers with an Exchange connector)......................................................................20
Giving the server account Service Account Admin permissions to Exchange 5.5 Server
organizations, sites, and configurations (for servers with an Exchange connector) ......21
Selecting a logon account for Xerox MFDs (for servers with a XeroxScan connector)22
Creating Windows user accounts................................................................................................23
Installing IIS................................................................................................................................26
Creating a scan repository for the XeroxScan connector ............................................28
Installing fax boards, Windows drivers, and Omtool firmware....................................32
Downloading the latest update for your fax board................................................................32
Installing the fax board..................................................................................................................32
Installing Windows plug and play drivers .................................................................................33
Installing Omtool firmware ...........................................................................................................36
iv
Installing the Web Client (for servers with faxing capability only) ..............................42
Configuring Windows authentication on the web server......................................................43
Configuring Windows authentication on client systems with Internet Explorer 6.0......44
Adding the Web Client as a trusted site (Windows 2003 only) ........................................45
Chapter 4: Installing the server software ............................................47
Selecting a database application ...........................................................................................48
Installing MSDE ...............................................................................................................................48
Installing the server software................................................................................................50
Completing the server configuration wizard ....................................................................56
Creating a rule for the SMTP connector (for AccuRoute servers).............................57
Disabling a channel for ISDN (for servers with faxing capability)................................59
Sending a Quick Fax (for servers with faxing capability)................................................60
Tracking the results of the Quick Fax........................................................................................62
Chapter 5: Optional configurations.....................................................65
Configuring inbound lookups for mail connectors ..........................................................66
Configuring inbound lookup for the SMTP connector in a GroupWise environment ...68
Setting up notifications with mail connectors...................................................................71
Configuring default user permissions..................................................................................72
Customizing the Web Client ................................................................................................74
Displaying the primary SMTP address only (Exchange 2003/2000) ...............................74
Changing the file format of faxes in the Web Client ............................................................75
Customizing the fax header ..................................................................................................76
Associating a real e-mail account with e-mail messages from the server ..................78
Working with the Telco connector, dialing rules, and access codes ..........................79
Configuring Xerox MFDs and XeroxScan connectors...................................................80
Configuration for AccuRoute servers ..........................................................................................80
Configuration for servers with faxing capability ......................................................................84
Configuring the server to support network accounting applications (for servers with
a XeroxScan connector)........................................................................................................90
Setting up batch scanning for network scan devices.......................................................92
Batch requirements.........................................................................................................................92
Device requirements.......................................................................................................................93
Optional features of the Xerox implementation.....................................................................93
Required configuration ...................................................................................................................94
Printing delivery confirmation messages on the Xerox source device.......................97
Installing the Xerox Walk-Up Printing Driver 2.0..................................................................97
Configuring the OmtoolPS driver to use the Xerox Walk-Up Printing Driver 2.0.........97
Configuring the AccuRoute server to send delivery confirmations to the source device98
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
v
Publishing Outlook forms (for servers with an Exchange connector)........................ 99
Requirements for installing the Forms Publisher .................................................................... 99
Installing the Forms Publisher...................................................................................................... 99
Publishing the forms.....................................................................................................................101
Running the Notes setup and configuring the Notes connector ...............................103
Step 1: Registering a new Notes user.....................................................................................103
Step 2: Installing the Notes client on the AccuRoute or Genifax server........................104
Step 3: Adding the Notes installation path to the Genifax system path on the AccuRoute
or Genifax server...........................................................................................................................104
Step 4: Modifying the access control list for the default mail template on the Domino
server................................................................................................................................................104
Step 5: Running the Genifax Notes setup on the Domino server...................................105
Step 6: Modifying the access control list for the Genifax_Mail.box on the
Domino server ...............................................................................................................................106
Step 7: Adding the Notes connector to the AccuRoute or Genifax server ....................107
Setting up After Hours for inbound faxes .......................................................................108
Creating an After Hours rule for inbound faxes...................................................................108
Enabling and disabling After Hours in the Administrator ..................................................109
Chapter 6: Installing remote components ....................................... 111
Remote Administrator.........................................................................................................112
Assigning Distributed COM permissions.................................................................................112
Adding the server account to the Administrators group.....................................................112
Installing a remote Administrator .............................................................................................112
Launching the Administrator and connecting to the server...............................................113
Connecting to additional servers...............................................................................................114
Remote Composer ...............................................................................................................115
Assigning Distributed COM permissions.................................................................................115
Adding the server account to the Administrators group.....................................................115
Installing a remote Composer ...................................................................................................115
Adding the Composer to the server .........................................................................................117
Remote Modem Server........................................................................................................118
Assigning Distributed COM permissions.................................................................................118
Adding the server account to the Administrators group.....................................................118
Installing a remote Modem Server...........................................................................................118
Detecting the fax board channels on the remote Modem Server...................................119
Chapter 7: Clustering.......................................................................... 121
Introduction to clustering ...................................................................................................122
Primary server active....................................................................................................................123
Primary server offline ...................................................................................................................124
vi
Requirements .........................................................................................................................126
Primary and secondary servers ................................................................................................. 126
Database server............................................................................................................................ 126
Supported Modem Server configurations .............................................................................. 126
Setting up the servers in the cluster .................................................................................130
Step 1: Setting up the database server.................................................................................. 130
Step 2: Setting up the primary server..................................................................................... 131
Step 3: Setting up the secondary server ................................................................................ 133
Creating the cluster ..............................................................................................................134
Simulating a failure.................................................................................................................135
Chapter 8: Introduction to the Administrator....................................137
Getting started using the Administrator..........................................................................138
Connectors .............................................................................................................................139
Components ...........................................................................................................................144
Messages ..................................................................................................................................148
Rules .........................................................................................................................................149
Modem Status.........................................................................................................................150
Registered Users ...................................................................................................................151
Omtool Web Center ...........................................................................................................152
Chapter 9: Installing client applications ...........................................153
AccuRoute Client ..................................................................................................................154
Requirements................................................................................................................................. 155
Installing the AccuRoute Client ................................................................................................. 156
CostRecovery.........................................................................................................................161
Requirements................................................................................................................................. 161
Installing CostRecovery................................................................................................................ 162
FaxCenter................................................................................................................................163
Requirements................................................................................................................................. 164
Registering FaxCenter users ...................................................................................................... 165
Creating routing rules for inbound faxes................................................................................ 168
Installing FaxCenter ..................................................................................................................... 170
Testing the configuration............................................................................................................ 171
Routing the test fax from FaxCenter to an e-mail account .............................................. 174
Genifax Desktop Client - Corporate Edition .................................................................176
Requirements................................................................................................................................. 177
Running the installation program............................................................................................. 177
Performing a command line installation................................................................................. 179
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
vii
Genifax Desktop Client - Legal Edition............................................................................184
Requirements .................................................................................................................................185
Running the installation program .............................................................................................186
Performing a command line installation .................................................................................190
Chapter 10: Removing fax board drivers ......................................... 195
Removing 4.7 drivers............................................................................................................196
Removing 4.6 drivers............................................................................................................198
Removing 4.3 drivers............................................................................................................199
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Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 1: Introduction
In this chapter...
• "About this guide" on page 2
• "Intended audience" on page 3
• "Additional resources" on page 4
2
About this guide
This guide helps you install and configure your AccuRoute or Genifax server.
By following the procedures in this guide, you will:
• Complete all pre-installation steps for an AccuRoute or Genifax server,
including selecting user accounts for the installation, installing IIS, creating a
scan repository for the XeroxScan connector (if applicable), installing a fax
board and drivers (if applicable), and installing the Web Client (if applicable).
• Install software on the server and other computers that function as remote
Administrators, remote Composers, and remote Modem Servers.
• Perform additional configuration on the AccuRoute or Genifax server if
necessary.
• Install client applications such the AccuRoute Client, CostRecovery,
FaxCenter, and the Genifax Desktop.
Omtool recommends that you browse this guide, develop an understanding of the
installation process, and then plan your installation accordingly.
Note: If you have any questions about the installation process or
require assistance during the installation procedure, contact Omtool
Technical Support. (See "Customer service and technical support"
on page 4.) Send comments on this documentation to
documentation@omtool.com.
Some servers require additional configuration. You can find more information on
configuring your server in the Administrator help:
http://www.omtool.com/omtoolserver/v331/documentation/admin/index.htm
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
3
Intended audience
This guide contains instructions on installing software applications and fax boards on
computers in a local area network. It is written for an advanced computer user or
network administrator with a general understanding of the following concepts:
networking principles including network security as they apply to a Windows
environment, basic functions of the Windows Server operating system, telephony and
the telephone system in the target environment (for servers with faxing capability),
Internet Information Services, Windows command prompt, Windows plug an play
drivers, and network printers.
In order to complete the procedures described herein, you should have the ability
and appropriate permissions to do the following: install a fax board into a PCI slot on
the server with a limited set of instructions (for servers with faxing capability), create
users and assign permissions, map drives, share directories and configure access
security, add Windows components to the operating system using the Add/Remove
Programs applet in the Control Panel, install software locally and remotely, and place
calls on the telephone system in the target environment (for servers with faxing
capability).
Intended audience
4
Additional resources
Omtool Knowledge Base
Go to the Omtool Knowledge Base for 24-hour access to online documentation,
software updates and other downloads, and detailed technical information that can
help you troubleshoot issues.
To access the Knowledge Base, go to http://www.omtool.com/support, and log in
using your customer number. Click KNOWLEDGE BASE to access technical
articles, or DOWNLOADS & DOCS to access online documentation, software
updates, and downloads.
Tip: You can find a complete listing of documentation for AccuRoute and
Genifax in the \Documentation directory on the installation CD.
Customer service and technical support
Toll-free in the United States: (888) 303-8098
Outside the United States: (978) 327-5700
Fax: (978) 659-1300
E-mail: customerservice@omtool.com or support@omtool.com
Sales and licensing
Omtool Sales representatives can provide you with more information about Omtool
products or add-ins for existing products, and can assist you in purchasing licenses.
Contact Omtool Sales at (800) 886-7845 in the United States or (978) 327-5700
outside the United States.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
5
Training programs and consulting services
Training and certification programs
Omtool offers training and certification in Salem, NH. For more information, contact
Omtool Sales at (800) 886-7845 in the United States or (978) 327-5700 outside the
United States.
Consulting services
Omtool consultants can help you customize Omtool applications for your company.
For more information about Omtool consulting services, contact Omtool Sales at
(800) 886-7845 in the United States or (978) 327-5700 outside the United States.
Additional resources
6
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 2: Requirements
In this chapter...
• "AccuRoute and Genifax servers" on page 8
• "Remote Administrators" on page 10
• "Remote Composers" on page 11
• "Remote Modem Servers (for servers with faxing capability)" on page 12
8
AccuRoute and Genifax servers
The AccuRoute or Genifax server must belong to a domain in the local area network
and meet the following requirements:
Pentium® 3 server-class processor, 1GHz or faster
20 GB hard disk space
512 MB RAM
Unoccupied PCI slot that can accommodate a full-length card (for servers with
faxing capability)
Windows 2003 Server Standard Edition, Windows® 2000 Server with SP4, or
Windows® 2000 Advanced Server with SP4
Internet Explorer 6.0
Microsoft Word 2003/2002/2000 required on AccuRoute servers; Microsoft
Office 2003/2002/2000 recommended on all servers1
Internet Information Services 5.0 or later (for servers with the Web Client, an
SMTP connector, or the XeroxScan connector)
Exchange 2003/2000 System Manager or Exchange 5.5 Administrator (for
servers with an Exchange connector)
Notes 6.0/5.x client (for servers with a Notes connector)
Adobe® Acrobat Reader® 5.0 or later recommended2
Important! Do not run any other enterprise applications on the
AccuRoute or Genifax server.
(continued on next page)
1. When Microsoft Office is installed on the server, you can configure the Compose component to use
Automation when it converts Word, Excel, and PowerPoint files. (Automation is a file conversion
method that utilizes a document’s native application, ensuring the highest possible quality for
document conversion.)
2. Some product documentation such as the installation guide and the release notes are in PDF format.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
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The installation requires:
Windows installation CD
AccuRoute or Genifax installation CD
One or more of the following supported fax board models (for servers that
support faxing):
• Brooktrout Technology TR1034™ series
• Brooktrout Technology TR114™ series (PCI or uPCI)
• Brooktrout Technology TruFax® series
Grounding device for fax board installation (if applicable)
AccuRoute and Genifax servers
10
Remote Administrators
The computer must belong to the same domain as the AccuRoute or Genifax server
or to a domain that has a bidirectional trust with the server’s domain, and meet the
following requirements:
Pentium® 3 processor, 1GHz or faster
512 MB RAM
20 GB hard disk space
Windows® 2003 Server Standard Edition, Windows® XP Professional, Windows®
2000 Server with SP4, Windows® 2000 Advanced Server with SP4, or Windows®
2000 Professional with SP3
Internet Explorer 6.0
Adobe® Acrobat Reader® 5.0 or later recommended3
The installation requires:
AccuRoute or Genifax installation CD
3. Some product documentation such as the installation guide and the release notes are in PDF format.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
11
Remote Composers
The computer must belong to the same domain as the AccuRoute or Genifax server
and meet the following requirements:
Pentium® 3 processor, 1GHz or faster
512 MB RAM
20 GB hard disk space
Windows® 2000 Server with SP4, Windows® 2000 Advanced Server with SP4, or
Windows 2003 Server Standard Edition
Microsoft Word 2003/2002/2000 required on AccuRoute servers; Microsoft
Office 2003/2002/2000 recommended on all servers4
The installation requires:
AccuRoute or Genifax installation CD
4. When Microsoft Office is installed on the server, you can configure the Compose component to use
Automation when it converts Word, Excel, and PowerPoint files. (Automation is a file conversion
method that utilizes a document’s native application, ensuring the highest possible quality for
document conversion.)
Remote Composers
12
Remote Modem Servers (for
servers with faxing capability)
The computer must belong to the same domain as the AccuRoute or Genifax server
and meet the following requirements:
Pentium® 3 processor, 1GHz or faster
512 MB RAM for T1 line (2 to 24 channels), 1 GB RAM for two T1 lines (more
than 24 channels)
20 GB hard disk space
Unoccupied PCI slot that can accommodate a full-length card
Windows® 2000 Server with SP4, Windows® 2000 Advanced Server with SP4, or
Windows 2003 Server Standard Edition
The installation requires:
Windows installation CD
AccuRoute or Genifax installation CD
One or more of the following supported fax board models:
• Brooktrout Technology TR1034™ series
• Brooktrout Technology TR114™ series (PCI or uPCI)
• Brooktrout Technology TruFax® series
Grounding device for fax board installation
Supported Modem Server configurations
The server supports several Modem Server configurations for Telco connectors.
These configurations include environments with local and remote Modem Servers,
single and multiple fax boards, and single and multiple telco share directories5.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
13
Telco connector and local Modem Server (default configuration)
• AccuRoute or Genifax Server has a Telco connector, Modem Server
software, and fax board.
Multiple Telco connectors and remote Modem Servers
• AccuRoute or Genifax Server has a Telco connector that manages
Modem Server 1 and a Telco connector that manages Modem Server 2.
• Modem Server 1 has Modem Server software and a fax board.
• Modem Server 2 has Modem Server software and a fax board.
5. The Telco connector and the Modem Server routinely monitor the telco share directory for inbound
and outbound faxes. For an inbound fax, the Modem Server receives the fax and copies it to the telco
share directory, and the Telco connector detects and collects the fax. For an outbound fax, the server
finishes preparing the fax for delivery, the Telco connector copies the fax to the telco share directory,
and the Modem Server delivers the fax via a fax board.
Remote Modem Servers (for servers with faxing capability)
14
Telco connector and remote Modem Server
• AccuRoute or Genifax Server has a Telco connector that manages the
Modem Server.
• Modem Server has Modem Server software and a fax board.
Telco connector and multiple remote Modem Servers
• AccuRoute or Genifax Server has a Telco connector that manages
Modem Servers 1 and 2.
• Modem Server 1 has Modem Server software and a fax board.
• Modem Server 2 has Modem Server software and a fax board.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 3: Preparing for the
installation
In this chapter...
• "Selecting user accounts for the installation" on page 16
• "Installing IIS" on page 26
• "Creating a scan repository for the XeroxScan connector" on page 28
• "Installing fax boards, Windows drivers, and Omtool firmware" on page 32
• "Installing the Web Client (for servers with faxing capability only)" on page 42
16
Selecting user accounts for the
installation
Selecting a server account and assigning required
permissions
Select a Windows user account for the AccuRoute or Genifax server. This account
must:
• be a local administrator and belong to the Administrators group
• be a domain user and belong to the Domain Users group
• have a password that never expires
This account has two purposes. You use this account to log on to the server when
you install the server software, and the AccuRoute or Genifax server uses this
account to run Windows services.
Tip: For instructions on creating a user account, see "Creating Windows user
accounts" on page 23.
Once you have selected a server account, continue to the next section.
Assigning Distributed COM permissions
Before you install any server-side application, you must assign Distributed COM
permissions to the server account, the SYSTEM account, and the INTERACTIVE
account.
Important! You complete this step on all systems where you plan to install a
server-side application for AccuRoute or Genifax. Server-side applications
include the AccuRoute or Genifax server software, as well as remote
Administrators, Composers, and Modem Servers.
Follow the instructions for your server operating system. (See "Windows 2003 and
Windows XP" on page 17 or "Windows 2000" on page 18.)
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
17
Windows 2003 and Windows XP
Note: Configure Distributed COM permissions on Windows XP for remote
Administrators only. No other server-side applications for AccuRoute or
Genifax support Windows XP. (All server-side applications support Windows
2003.)
To assign Distributed COM permissions on Windows 2003 or Windows XP:
1. Click the Start button and select Run. Type dcomcnfg in the Open text box
and click OK. The Component Services snap-in appears.
2. Expand Component Services > Computers. Right-click My Computer and
select Properties.
3. Click the Default COM Security tab.
4. Assign access permissions to the server account, the SYSTEM account, and
the INTERACTIVE account:
a. Click Edit Default in the Access Permissions section. The
Access Permission dialog box appears.
b. Click Add, type the user name of the server account in the
text box, click Check Names to resolve the account name,
and click OK to add the user.
c. Go to the Group or user names section and select the server
account. Then go to the Permissions for <server account>
section, locate Access Permission in the list and verify that the
Allow option is selected.
d. Go to the Group or user names section and select SYSTEM.
Then go to the Permissions for SYSTEM section, locate Access
Permission in the list and verify that the Allow option is
selected.
e. Click Add, type interactive, click Check Names to
resolve the account name, and click OK to add the user.
f. Go to the Group or user names section and select
INTERACTIVE. Then go to the Permissions for
INTERACTIVE section, locate Access Permission in the list and
verify that the Allow option is selected.
g. Click OK to close the Access Permission dialog box.
Selecting user accounts for the installation
18
5. Assign launch permissions to the server account, the SYSTEM account, and
the INTERACTIVE account:
a. Click Edit Default in the Launch Permissions section. The
Launch Permission dialog box appears.
b. Go to the Group or user names section and select the server
account. Then go to the Permissions for <server account>
section, locate Launch Permission in the list and verify that the
Allow option is selected.
c. Go to the Group or user names section and select SYSTEM.
Then go to the Permissions for SYSTEM section, locate Launch
Permission in the list and verify that the Allow option is
selected.
d. Go to the Group or user names section and select
INTERACTIVE. Then go to the Permissions for
INTERACTIVE section, locate Launch Permission in the list and
verify that the Allow option is selected.
e. Click OK to close the Launch Permission dialog box.
6. Click OK to save your changes and close the My Computer Properties dialog
box.
Windows 2000
To assign Distributed COM permissions on Windows 2000:
1. Click the Start button and select Run. Type dcomcnfg in the Open text box
and click OK. The Distributed COM Configuration Properties dialog box appears.
2. Click the Default Security tab.
3. Assign default access permissions to the server account, the SYSTEM account,
and the INTERACTIVE account:
a. Click Edit Default in the Default Access Permissions section.
The Registry Value Permissions dialog box appears.
b. Click Add. The Add Users and Groups dialog box appears.
c. Select the server account, verify that the Allow Access
option is selected in the Type of Access menu, and click Add.
d. Select SYSTEM, verify that the Allow Access option is
selected in the Type of Access menu, and click Add.
e. Select INTERACTIVE, verify that the Allow Access
option is selected in the Type of Access menu, and click Add.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
19
f. Click OK to close the Add Users and Groups dialog box.
g. Click OK to close the Registry Value Permissions dialog box.
4. Assign default launch permissions to the server account, the SYSTEM
account, and the INTERACTIVE account:
a. Click Edit Default in the Default Launch Permissions
section.The Registry Value Permissions dialog box appears.
b. Click Add. The Add Users and Groups dialog box appears.
c. Select the server account, verify that the Allow Launch
option is selected in the Type of Access menu, and click Add.
d. Select SYSTEM, verify that the Allow Launch option is
selected in the Type of Access menu, and click Add.
e. Select INTERACTIVE, verify that the Allow Launch
option is selected in the Type of Access menu, and click Add.
f. Click OK to close the Add Users and Groups dialog box.
g. Click OK to close the Registry Value Permissions dialog box.
5. Assign default configuration permissions to the server account, the SYSTEM
account, and the INTERACTIVE account:
a. Click Edit Default in the Default Configuration Permissions
section.The Registry Value Permissions dialog box appears.
b. Click Add. The Add Users and Groups dialog box appears.
c. Select the server account, verify that the Full Control
option is selected in the Type of Access menu, and click Add.
d. Select SYSTEM, verify that the Full Control option is
selected in the Type of Access menu, and click Add.
e. Select INTERACTIVE, verify that the Full Control
option is selected in the Type of Access menu, and click Add.
f. Click OK to close the Add Users and Groups dialog box.
g. Click OK to close the Registry Value Permissions dialog box.
6. Click OK to save your changes and close the Distributed COM Configuration
Properties dialog box.
Selecting user accounts for the installation
20
Giving the server account permissions to access
the Exchange 2003/2000 Server mailbox store (for
servers with an Exchange connector)
Note: Complete this procedure if your AccuRoute or Genifax server has an
Exchange connector and your company has an Exchange 2003/2000 mail
server.
To give the server account permissions to access the Exchange 2003/2000 Server
mailbox store:
1. Start the Exchange System Manager.
2. Expand Administrative Groups > First Administrative Groups > Servers in the
console tree.
3. Expand the computer name of the server where you will install the server
software, and then expand First Storage Group.
4. Right-click on Mailbox Store and select Properties.
5. Click the Security tab.
6. Add the server account to the Mailbox Store Properties and allow this
account full control, including Send As and Receive As permissions.
7. Click OK to save your changes to the Mailbox Store.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
21
Giving the server account Service Account Admin
permissions to Exchange 5.5 Server organizations,
sites, and configurations (for servers with an
Exchange connector)
Note: Complete this procedure if your AccuRoute or Genifax server has an
Exchange connector and your company has an Exchange 5.5 mail server.
Repeat the following procedure until the server account has Service Account Admin
permissions on each of these levels:
• Organization: Server must be able to enumerate the sites for installation.
• Site: Server must be able to run the Genifax connector on the Exchange
Server.
• Configuration: Server must be able to add the Exchange connector during
installation.
To give the server account Service Account Admin permissions to Exchange 5.5
Server organizations, sites, and configurations:
1. Start the Exchange Administrator.
2. Click on an Organization, Site, or Configuration in the console tree.
3. Click the File menu and select Properties.
4. Click the Permissions tab.
5. Click the Add button, select the server account, and click OK.
6. Select Service Account Admin from the Roles drop-down menu.
7. Click Apply.
8. Click OK to save your changes to the Organization, Site, or Configuration.
Selecting user accounts for the installation
22
Selecting a logon account for Xerox MFDs (for
servers with a XeroxScan connector)
Select a logon account for Xerox WorkCentre Pro or Document Centres1 that copy
scanned documents to the scan repository in the default FTP site on the AccuRoute
or Genifax server. (Note that you will create the default FTP site on the server in the
next section.)
This account must:
• be an Administrator on the local computer
• have a password that never expires
• have read and write access to the scan repository
For instructions on creating a user account, go to the next section: "Creating
Windows user accounts".
1. WorkCentre Pro or Document Centre multifunction devices
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
23
Creating Windows user accounts
Tip: This procedure might vary depending on your operating system. Consult
Windows help for instructions on creating user accounts.
To create a Windows user account:
1. Log on to the computer where you will install the server software.
2. Click Start and select Programs > Administrative Tools > Computer
Management.
3. In the Computer Management console, expand System Tools and then Local
Users and Groups.
Selecting user accounts for the installation
24
4. Under Local Users and Groups, right-click Users and select New User.
5. In the New User window, select a user name for this account such as
OmtoolAdmin for the server account or XeroxUser for the XeroxMFD account
and type it in the User name text box. Complete the Full name and Description
fields. Type the password for this account in the Password and Confirm
password text boxes. Clear the User must change password at next
logon option. Select the User cannot change password and Password
never expires options. Do not select the Account is disabled option.
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6. Click Create and then Close.
7. Close the Computer Management console.
Tip: If you created a server account, remember to add the account to the
Administrators group on the local computer and to the Domain Users group
in the server’s domain. For more information on adding users to groups,
consult Windows help.
Selecting user accounts for the installation
26
Installing IIS
The Web Client, SMTP connector, and XeroxScan connector all require Internet
Information Services (IIS). Install this application if necessary.
Note: This application is installed by default on a Windows 2000 Server, but
not on a Windows 2003 Server.
To install IIS:
1. Start the Add/Remove Programs applet in the Windows Control Panel.
2. Click Add/Remove Windows Components.
Note: In Windows 2003, IIS is located inside the Application Server folder.
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3. Do one of the following:
• Windows 2000: Select Internet Information Services (IIS) and click
Details.
• Windows 2003: Select Application Server and click Details. Select
Internet Information Services (IIS) and click Details.
4. Do one of the following:
• Windows 2000: Select File Transfer Protocol Server, Common
Files, Internet Information Services Snap-In, and SMTP Service,
and click OK.
• Windows 2003: Select File Transfer Protocol Service, Common
Files, Internet Information Services Manager, and SMTP Service,
and click OK.
5. Click Next and begin updating the Windows components. (You might need
the Windows installation CD to add Windows components to the server.)
6. Click Finish. When the installation completes, close Add/Remove Programs.
Installing IIS
28
Creating a scan repository for
the XeroxScan connector
Xerox MFDs copy scanned documents to a scan repository. The XeroxScan
connector routinely polls the scan repository, detects scanned documents, and
collects them. Create a scan repository if the AccuRoute or Genifax server has a
XeroxScan connector.
Note: You can use one scan repository or multiple scan repositories to
accommodate all the Xerox MFDs in the network.
To create a scan repository in the default FTP site:
1. Click Start and select Programs > Administrative Tools > Internet
Services Manager.
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2. Expand computer name.
3. Click FTP Sites.
Tip: If FTP Sites does not appear in the console tree, the File Transfer Protocol
Server component has not been installed. Reinstall IIS with this component.
(See "Installing IIS" on page 26.)
Creating a scan repository for the XeroxScan connector
30
4. Right-click Default FTP Site and select Properties.
5. Click the Security Accounts tab. Clear the Allow only anonymous
connections option if it is selected.
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31
6. Click the Home Directory tab and verify that the Local Path represents the
directory you want to use as your scan repository.
7. Under FTP Site Directory, select Read and Write access. Select Unix as the
Directory Listing Style.
8. Click Apply and click OK.
Creating a scan repository for the XeroxScan connector
32
Installing fax boards, Windows
drivers, and Omtool firmware
Downloading the latest update for your fax board
Omtool periodically releases updates for your fax board model. Each update contains
Windows plug and play drivers and Omtool firmware.
Before you continue, go to the Omtool Support web site2 and check to see whether
Omtool has issued any updates since this version of AccuRoute or Genifax was
released. If you find updates for your fax board model, download the most recent
update. Then proceed to the next section and install the Windows plug and play
drivers.
Installing the fax board
Important! Wear a grounding device when you install the fax board. This
prevents static electricity that can damage the circuit board.
To install the fax board:
1. Shut down the computer and remove the cover.
2. Insert the fax board into an unoccupied PCI slot. Screw the mounting bracket
onto the system frame. (If you have multiple boards, consult the
documentation in the shipping container.)
3. Replace the cover.
4. Connect the fax board to your telephone system. Plug the telephone cords
into the connectors on the fax board.
5. Note the telephone numbers associated with each channel.
6. Start the computer and log on using the server account.
2. To access downloads on the Omtool Support web site, go to http://www.omtool.com/support/
index.cfm and log in. (If you cannot log in or do not know your login number, contact Omtool
Customer Service using the telephone number provided.) Click Downloads & Docs in the navigation
pane. Locate the downloads for your product and browse for new drivers.
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After the computer reboots, the Windows New Hardware wizard detects the board.
Proceed to the next section and install the plug and play drivers for your fax board
model.
Installing Windows plug and play drivers
For Windows 2003, go to the next section. For Windows 2000, go to "Windows
2000" on page 34.
Windows 2003
The Welcome to the Found New Hardware Wizard screen appears on the desktop.
Complete the wizard and install the Windows plug and play drivers.
Note: If you have a TruFax board, Windows 2003 detects the board, installs
the plug and play drivers automatically, and adds the board to Device
Manager.3 Proceed to "Installing Omtool firmware" on page 36.
Important! This procedure instructs you to locate the Windows plug and play
drivers yourself and install them from the AccuRoute or Genifax installation
CD. Follow this procedure as documented—do not allow Windows to locate
and install the drivers automatically.
To complete the Windows New Hardware wizard on Windows 2003:
1. Select the No, not this time option and click Next.
2. Select the Install from a list of specific location (Advanced) option and click Next.
3. Select the Don’t search. I will choose the driver to install. option and click Next.
4. Select Brooktrout Hardware in the Common hardware types list and click
Next.
5. Click Have Disk.
6. Locate the setup information for your fax board model. If you downloaded an
update from the Support web site, use the special instructions that follow.
Otherwise, use the instructions on installing the drivers from the installation
CD.
3. When Windows cannot complete the installation automatically, the Windows New Hardware wizard
appears on the desktop. In this case, complete the Windows plug and play drivers installation manually.
Installing fax boards, Windows drivers, and Omtool firmware
34
Download: Click Browse on the Install From Disk dialog box and navigate to
the directory where you extracted the download. Select the *.INF file that
contains the setup information for your board and click Open. Depending on
the board model you are using, open the *.INF file in one of the following
directories:
• TR1034: ...\bostonpnp\
• TR114: ...\BFax4.3\BFAXPNP\
• TruFax: ...\TruFax\BFAXPNP\
Installation CD: Click Browse on the Install From Disk dialog box and insert
the CD into the CD-ROM drive. Select the *.INF file that contains the setup
information for your board and click Open. Depending on the board model
you are using, open the *.INF file in one of the following directories:
• TR1034: ...\Tools\ModemDrivers\Brooktrout\Boston4.7\bostonpnp\
• TR114: ...\Tools\ModemDrivers\Brooktrout\BFax4.3\BFAXPNP\
• TruFax: ...\Tools\ModemDrivers\Brooktrout\TruFax\BFAXPNP\
7. Click Next to install the device driver for your board.
8. Click Yes if the Windows New Hardware wizard displays a security alert
pertaining to the digital signature.
9. Click Finish on the Completing the Found New Hardware Wizard screen.
10. Reboot the system.
Proceed to "Installing Omtool firmware" on page 36.
Windows 2000
The Welcome to the Found New Hardware Wizard screen appears on the desktop.
Complete the wizard and install the Windows plug and play drivers.
Tip: If the New Hardware wizard does not detect the hardware and launch
automatically, start the Add Hardware applet in the Control Panel and
continue.
To complete the Windows New Hardware wizard on Windows 2000:
1. Click Next on the Welcome screen.
2. Click Next on the Install Hardware Device Drivers screen.
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35
3. Clear the Floppy Disk Drivers and the CD-ROM drives options, select
the Specify a location option, and click Next on the Locate Driver Files
screen.
4. Locate the setup information for your fax board model. If you downloaded an
update from the Support web site, follow the special instructions that follow.
Otherwise, use the instructions on installing the drivers from the installation
CD.
Download: Click Browse on the Install From Disk dialog box and navigate to
the directory where you extracted the download. Select the *.INF file that
contains the setup information for your board and click Open. Depending on
the board model you are using, open the *.INF file in one of the following
directories:
• TR1034: ...\bostonpnp\
• TR114: ...\BFax4.3\BFAXPNP\
• TruFax: ...\TruFax\BFAXPNP\
Installation CD: Click Browse on the Install From Disk dialog box and insert
the CD into the CD-ROM drive. Select the *.INF file that contains the setup
information for your board and click Open. Depending on the board model
you are using, open the *.INF file in one of the following directories:
• TR1034: ...\Tools\ModemDrivers\Brooktrout\Boston4.7\bostonpnp\
• TR114: ...\Tools\ModemDrivers\Brooktrout\BFax4.3\BFAXPNP\
• TruFax: ...\Tools\ModemDrivers\Brooktrout\TruFax\BFAXPNP\
5. Click OK on the Found New Hardware Wizard dialog box.
6. Click Next on the Driver Files Search Results screen to begin installing the
drivers.
7. Click Finish.
8. Click Yes to restart your computer.
Log on to the computer using the server account and proceed to the next section.
Installing fax boards, Windows drivers, and Omtool firmware
36
Installing Omtool firmware
TR1034 series boards
Installing Brooktrout TRxStream drivers
To install drivers for a TR1034 series board:
1. Log on to the computer where you installed the fax board.
2. Run the setup program.
Download: If you downloaded an update from the Support web site, go to
the directory where you extracted the download and double-click
setup.exe. The setup program displays the Welcome screen.
Installation CD: Insert the installation CD into the CD-ROM drive,
Navigate to ...\Tools\ModemDrivers\Brooktrout\Boston4.7\ and double-click
setup.exe. The setup program displays the Welcome screen.
3. Click Next. The Choose Destination Location screen appears.
4. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the 4.7 drivers, click OK, and click Next.) The Start Copying
Files screen appears.
5. Review the installation settings and click Next to begin the installation.
6. Click Finish on the InstallShield Wizard Complete screen.
Configuring the fax board
To configure your fax board:
1. Click Start and select Programs > Omtool Utilities > Brooktrout
Configuration.
2. Click OK on the Brooktrout Configuration Tool - Preferences dialog box.
3. Select an Interface Type (T1, E1, BRI, or Analog), select your board model
in the list, and click OK. The Brooktrout Configuration Tool screen appears on
the desktop.
4. Select your fax board model in the console tree (under Brooktrout > Call
Control Parameters).
5. Click the Port A tab.
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6. Select a line protocol (T1 ISDN or T1 Robbed Bit) in the Protocol Options
menu at the top. (If you change the protocol type, your screen changes.) Do
one of the following:
• If you selected T1 ISDN, locate the Protocol4 and Switch Type5 settings, and
verify that the selected options describe the protocol variant and the switch
type accurately.
• If you selected T1 Robbed Bit, locate the Max DID Digits6 and Max DID
Timeout7 settings and configure them appropriately. Also, locate the Line
Type8 setting and verify that the selected option describes your line type
correctly.
Important! Important! By default, Max DID Digits is set to 0. The board cannot
accept inbound faxes with this configuration. Change this setting to reflect
the maximum number of DID digits inbound faxes should have.
7. Click Apply and click OK on the Configtool Warning dialog box.
8. Close the Brooktrout Configuration Tool.
Sending test faxes
To test the channel’s receive capability, send a test fax to the channel:
1. Open a Windows command prompt.
2. Type CD \Boston\test and press ENTER.
3. Type fax -u [channel#] -r test.ips and press ENTER.
Note: [channel#] represents the channel you are testing. The channel assigns
the file name “test.ips” to the inbound test fax.
For example: fax -u 0 -r test.ips
4. This parameter specifies the protocol variant to use for the port.
5. This parameter specifies the switch type used for board connection.
6. This parameter specifies the maximum number of DID digits to wait for before accepting an incoming
call. Set this parameter to ‘0’ to disable waiting for DID digits. The system reports all of the DID digits
to the application even if the number of received DID digits exceeds the number specified for ‘Max
DID Digits’. Use the did offset parameter to strip digits from the string before the system passes them
to the application.
7. This parameter specifies the maximum timeout (in seconds) allowed before processing the call after
assuming receipt of the last DID digit. Default value 0 indicates no waiting time.
8. This parameter specifies the type of framing to use for the port.
Installing fax boards, Windows drivers, and Omtool firmware
38
The Command Prompt window displays a series of messages indicating that
the channel is in receive mode and ready to receive a fax.
4. Go to a fax machine, insert a test fax, and dial the telephone number of the
fax board channel.
The Command Prompt window displays a series of messages indicating that
the channel received the fax.
5. Navigate to the \Boston\test folder and locate the test.ips file. The file size
varies depending on the test fax, but should be greater than 0 KB.
To test the channel’s send capability, send the test fax to the fax machine:
1. Type fax -u [channel#] -s w[phone#] test.ips and press ENTER.
Note: [channel#] represents the channel you are testing and [phone#]
represents the telephone number associated with the fax machine. “test.ips”
represents the file name of the test fax; this file was created in the
\Boston\test directory when you sent a test fax to the channel.
For example: fax -u 0 -s w1234567 test.ips
2. Go to the fax machine and retrieve the test fax.
TR114 series boards
Installing Brooktrout 4.3 drivers
To install drivers for a TR114 series board:
1. Log on to the computer where you installed the fax board.
2. Run the setup program.
Download: If you downloaded an update from the Support web site, go to
the directory where you extracted the download and double-click
setup.exe. The setup program displays the Welcome screen.
Installation CD: Insert the installation CD into the CD-ROM drive,
Navigate to ...\Tools\ModemDrivers\Brooktrout\BFax4.3\ and double-click
setup.exe. The setup program displays the Welcome screen.
3. Click Next on the Welcome screen.
4. Type the total number of channels you want this computer to support and
click Next on the Channel Count screen. (If you do not know the total
number of channels this computer should support, use the default value, 64.)
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39
5. Select the option that describes your ISDN configuration and click Next on
the ISDN Support screen.
Tip: If you are using Primary Rate ISDN, select ISDN. If you are using Basic
Rate ISDN, select ISDN2.
If you select an ISDN option, the ISDN Line Properties screen appears. Select
an option from Line Configuration, Ports, Frame Type/Line Code, and Switch/
Variant Type drop-down menus and click Next.
Note: If you do not know the configuration of your ISDN line, consult the
documentation in the fax board shipping container or contact your telephone
service provider.
6. Click Next on the Choose Destination Location screen to install the drivers in
the default location. If you want to change the target installation directory,
click Browse, navigate to the directory where you want to install the drivers,
select it, and click OK.
7. Review the install settings and click Next on the Start Copying Files screen.
8. Click OK or Finish on the Setup Complete dialog box.
Initializing the board and sending test faxes
To initialize the fax board:
1. Open a Windows command prompt.
2. Type CD \bfax\user and press ENTER.
3. Type faxinit -n and press ENTER.
To test the channel’s receive capability, send a test fax to the channel:
1. Type CD \bfax\test and press ENTER.
2. Type fax -u [channel#] -r test.ips and press ENTER.
Note: [channel#] represents the channel you are testing. The channel assigns
the file name “test.ips” to the inbound test fax.
For example: fax -u 0 -r test.ips
The Command Prompt window displays a series of messages indicating that
the channel is in receive mode and ready to receive a fax.
Installing fax boards, Windows drivers, and Omtool firmware
40
3. Go to a fax machine, insert a test fax, and dial the telephone number of the
fax board channel.
The Command Prompt window displays a series of messages indicating that
the channel received the fax.
4. Navigate to the \bfax\test folder and locate the fax. The file size varies
depending on the test fax, but should be greater than 0 KB.
To test the channel’s send capability, send the test fax to the fax machine:
1. Type CD \bfax\test and press ENTER.
2. Type fax -u [channel#] -s w[phone#] test.ips and press ENTER.
Note: [channel#] represents the channel you are testing and [phone#]
represents the telephone number associated with the fax machine. “test.ips”
represents the file name of the test fax; this file was created in the \bfax\test
directory when you sent a test fax to the channel.
For example: fax -u 0 -s w1234567 test.ips
3. Go to the fax machine and retrieve the test fax.
TruFax series boards
Installing Brooktrout 4.3 drivers
To install drivers for a TruFax series board:
1. Log on to the computer where you installed the fax board.
2. Run the setup program.
Download: If you downloaded an update from the Support web site, go to
the directory where you extracted the download and double-click
setup.exe. The setup program displays the Welcome screen.
Installation CD: Insert the installation CD into the CD-ROM drive,
Navigate to ...\Tools\ModemDrivers\Brooktrout\TruFax\ and double-click
setup.exe. The setup program displays the Welcome screen.
3. Click Next on the Welcome screen.
4. Click Next on the Choose Destination Location screen to install the drivers in
the default location. If you want to change the target installation directory,
click Browse, navigate to the directory where you want to install the drivers,
select it, and click OK.
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41
5. Review the install settings and click Next on the Start Copying Files screen.
6. Click OK on the Setup Complete dialog box.
Initializing the board and sending test faxes
To initialize the fax board:
1. Open a Windows command prompt.
2. Type CD \bfax\user and press ENTER.
3. Type faxinit -n and press ENTER.
To test the channel’s receive capability, send a test fax to the channel:
1. Type CD \bfax\test and press ENTER.
2. Type fax -u [channel#] -r test.ips and press ENTER.
Note: [channel#] represents the channel you are testing. The channel assigns
the file name “test.ips” to the inbound test fax.
For example: fax -u 0 -r test.ips
The Command Prompt window displays a series of messages indicating that
the channel is in receive mode and ready to receive a fax.
3. Go to a fax machine, insert a test fax, and dial the telephone number of the
fax board channel.
The Command Prompt window displays a series of messages indicating that
the channel received the fax.
4. Navigate to the \bfax\test folder and locate the test fax. The file size varies
depending on the test fax, but should be greater than 0 KB.
To test the channel’s send capability, send the test fax to the fax machine:
1. Type fax -u [channel#] -s w[phone#] test.ips and press ENTER.
Note: [channel#] represents the channel you are testing, [phone#] represents
the telephone number associated with the fax machine, and “test.ips”
represents the file name of the test fax; this file was created in the \bfax\test
directory when you sent a test fax to the channel.
For example: fax -u 0 -s w1234567 test.ips
2. Go to the fax machine and retrieve the test fax.
Installing fax boards, Windows drivers, and Omtool firmware
42
Installing the Web Client (for
servers with faxing capability
only)
The Web Client is an intranet-based application that allows users to send and receive
faxes, and access real-time information about the status of these faxes. Furthermore,
the Web Client allows users to preview and approve faxes before the server delivers
them to their final destinations.
To install the Web Client:
1. Log on to the AccuRoute or Genifax server and insert the installation CD
into the CD-ROM drive.
2. Navigate to the \Clients\GenifaxWeb directory and double-click setup.exe.
The InstallShield Wizard launches and displays the Welcome screen.
3. Click Next. The License Agreement screen appears.
4. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
5. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the Web Client, click OK, and click Next.) The Genifax Server
screen appears.
6. Type the computer name or IP address of the server9 in the Genifax Server
text box and click Next. The Mail System screen appears.
7. Select the Microsoft Exchange, Lotus Notes, or Novell GroupWise10
option depending on the mail system your company uses and click Next. The
next several screens vary, depending on the mail system you selected.
9. This is the computer name of the system where you are installing the Web Client.
10. The Novell GroupWise option is not supported in this release.
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43
8. Do one of the following:
• If you selected Microsoft Exchange in the previous step, the E-Mail Address
Lookup screen appears. Select the 2003 option if your company’s mail
server is Exchange Server 2003, select the 2000 option if your company’s
mail server is Exchange Server 2000, or select the 5.5 option if you
company’s mail server is Exchange Server 5.5. Type the computer name or
IP address of the lookup server in the Lookup Server text box and click
Next. The Look User Account screen appears.
Type the appropriate logon credentials for the lookup user in the Domain,
User Name, Password, and Confirm Password text boxes, and click Next. The
Start Copying Files screen appears.
• If you selected Lotus Notes in the previous step, the E-Mail Address Lookup
screen appears. Type the computer name or IP address of the lookup
server in the Server Name text box, and type the search scope in the LDAP
Search Scope text box, and click Next. The Start Copying Files screen
appears.
9. Review the installation settings and click Next to begin installing the Web
Client. (If you need to make any changes to the installation settings, click the
Back button until you find the screen with the settings you want to change.
Then proceed through the appropriate steps to get to this point again.)
10. Click Finish when the InstallShield Complete screen appears.
Now that you have installed the Web Client, you need to enable Windows
authentication on the web server. Proceed to the next section.
Configuring Windows authentication on the web
server
Using the following procedure, you will enable the Web Client to use Windows
authentication. With Windows authentication, the authentication process for the
Web Client becomes automatic—this eliminates the need for the user to supply
logon credentials when trying to access the Web Client.
Installing the Web Client (for servers with faxing capability only)
44
To configure Windows authentication on the web server:
1. Click the Start button and select Programs > Administrative Tools >
Internet Services Manager.
2. In the Internet Information Services console tree, expand the server where
the Web Client is installed and then expand Default Web Site.
3. Select Genifax in the console tree.
4. Right-click on Login-User.asp in the details pane and select Properties.
5. Click the File Security tab.
6. Under Anonymous access and authentication control, click Edit. The
Authentication Methods dialog box appears.
7. Clear the Anonymous access option if necessary.
8. Select the Integrated Windows Authentication option under
Authenticated access.
9. Click OK.
10. Click OK to close the Login-User.asp Properties dialog box.
Now that you have enabled Windows authentication on the web server, you need to
enable Windows authentication on clients with Internet Explorer 6.0. Proceed to the
next section.
Configuring Windows authentication on client
systems with Internet Explorer 6.0
Note: You do not need to perform these steps for client systems with Internet
Explorer 5.5.
To configure Windows authentication on client systems with Internet Explorer 6.0:
1. Log on to the client system and start Internet Explorer 6.0.
2. Click the Tools menu and select Internet Options.
3. Click the Advanced tab.
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45
4. Select the Enable Integrated Windows Authentication (requires
restart) option under Security.
5. Click OK.
6. Restart Internet Explorer.
Adding the Web Client as a trusted site (Windows
2003 only)
Windows 2003 servers have a higher default security level than Windows 2000
servers. If you want to be able to access the Web Client on the server, you must add
the Web Client as a trusted site in Windows Internet options on the server.
To add the Web Client as a trusted site:
1. Click Start and select Settings > Control Panel > Internet Options.
2. Click the Security tab.
3. Select the Trusted sites web content zone and click the Sites button.
4. Clear the Require server verification (https:) for all sites in this zone
option if it is selected.
5. Type the URL for the Web Client in the Add this Web site to the zone text box
and click Add.
6. Click Close to save your changes.
Installing the Web Client (for servers with faxing capability only)
46
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 4: Installing the
server software
In this chapter...
• "Selecting a database application" on page 48
• "Installing the server software" on page 50
• "Completing the server configuration wizard" on page 56
• "Creating a rule for the SMTP connector (for AccuRoute servers)" on page 57
• "Disabling a channel for ISDN (for servers with faxing capability)" on page 59
• "Sending a Quick Fax (for servers with faxing capability)" on page 60
48
Selecting a database application
AccuRoute and Genifax servers require a database application that supports SQL
databases. You can use either of the following solutions:
• Install Microsoft SQL Server 2000 Desktop Engine (MSDE) with SP3 on the
AccuRoute or Genifax server. Note that MSDE only supports databases
smaller than 2 GB. Your AccuRoute or Genifax installation CD includes this
application. (See "Installing MSDE" on page 48.)
• Install SQL Server 20001 on a server that is on the same switch as the
AccuRoute or Genifax server.
Important! If you install this application on the AccuRoute or Genifax
server, SQL Server should support only databases associated with
AccuRoute or Genifax.
Installing MSDE
Microsoft implemented security protocol that requires you to provide an SA
password when you install MSDE. The following installation procedure enables you
to provide the required SA password in the command line.
To install MSDE:
1. Log on to the computer where you will install the server software, and insert
the AccuRoute or Genifax installation CD into the CD-ROM drive.
2. Click Start and select Run. The Run dialog box appears.
3. Click Browse, navigate to the \Tools\SQLDesktop\ directory on the CD,
select setup.exe, and click Open.
4. Position the cursor at the end of the command line and type
SAPWD=[password] whereby [password] is the SA password you want to
specify.
1. Omtool distributes MSDE, but cannot distribute or license SQL Server 2000. You can purchase this
enterprise database application from Microsoft.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
49
The Run dialog box should look similar to the following example:
5. Press ENTER. The Windows Installer for Microsoft SQL Server Desktop
Engine launches and installs the application.
6. Click Yes to restart the system.
Selecting a database application
50
Installing the server software
Important! Before you proceed, verify that you are running MSDE or SQL
Server 2000 in a supported configuration. (See "Selecting a database
application" on page 48.)
To install the server software:
1. Log on to the computer where you want to install the server software and
insert the AccuRoute or Genifax installation CD into the CD-ROM drive.
2. Do one of the following:
• AccuRoute: Navigate to the \MessageServer directory on the CD and
double-click setup.exe.
• Genifax: Launch the Genifax Installation Manager:
a. Navigate to the \Tools directory on the CD and double-click
setup.exe.
b. Click Install Server on the main screen.
c. Click the link that describes your company’s configuration
under Typical Configurations. The Genifax Installation Manager
checks your computer for pre-installation requirements and
displays the results. (A green check mark indicates that your
computer meets a requirement.) Review and complete the
requirements until all have green check marks.
d. Click Install to begin the installation after you have met all
the appropriate the installation requirements for your
configuration.
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The InstallShield Wizard launches and displays the Welcome screen.
3. Click Next. The License Agreement screen appears.
4. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.)
Installing the server software
52
The Customer Information screen appears.
5. Type your user name in the User Name text box, your company name in the
Company Name text box, and your license key in the License Number text
boxes, and click Next. The Choose Destination Location screen appears.
6. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the server software, click OK, and click Next.)
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The Setup Type screen appears.
7. Click Next to install all the options for the server software. The Omtool
Server User screen appears.
8. Provide the logon credentials associated with the user account you have
designated for the server. Type the domain in the NT Domain text box, the
user name in the User Name text box, and the password in the Password and
Confirm Password text boxes, and click Next.
Installing the server software
54
The SQL Database screen appears.
9. Type the name of the computer where you want to create the database in the
Server text box.
Note: If you will create a cluster that provides failover support for your
AccuRoute or Genifax server, the database must reside on the database
server. (See "Clustering" on page 121.)
The Database text box displays the name of the database2 that will be
created; change the name of the database if desired.
10. Choose the type of authentication3 you want the server to use when it
accesses this database. Select the Use Windows Authentication option if
you want the server to use Windows authentication to access the database,
or select the Use SQL Server Authentication option if you want the
server to use SQL authentication to access the database. If you select the Use
SQL Server Authentication option, type the user name and password you
want the server to use in the User Name and Password text boxes. Click
Next.
2. The database stores information about items on the server. The server writes to this database and
queries it constantly.
3. When you reboot the server (or the system where the database is located), the server must
authenticate itself to access the database.
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The Start Copying Files screen appears.
11. Review the installation settings and click Next to begin installing the server
software. (If you need to make any changes to the installation settings, click
the Back button until you find the screen with the settings you want to
change. Then proceed through the appropriate steps to get to this point
again.) The InstallShield Wizard Complete screen appears.
12. Click Finish to restart your computer.
When your computer restarts, the server configuration wizard runs. This utility
creates the server database and configures some of the features that your license key
includes. Proceed to the next section for more information about the server
configuration wizard.
Installing the server software
56
Completing the server configuration wizard
When you install the server software and restart the computer, the server
configuration wizard launches and helps you set up some of the features associated
with your server license:
• If your license includes a mail connector, such as Exchange, the server
configuration wizard prompts you to enter information about your mail
server which might include the computer name of the mail server and the
computer name of the lookup server.
• Additionally, the server configuration wizard attempts to detect the fax
board channels on the server. If you do not have a fax board installed on
the server but have a fax board installed on another system in your
network, you need to detect the channels manually4. (See "Detecting the
fax board channels on the remote Modem Server" on page 119.)
You must complete the server configuration wizard before you can launch the
Administrator.
Note: If you are installing the server software on the secondary server in
a cluster, do not complete the server configuration wizard. For more
information about clustering, go to "Clustering" on page 121.
4. You must install the Modem Server software on the remote system before you can detect the
channels.
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57
Creating a rule for the SMTP connector (for
AccuRoute servers)
Note: You should complete this procedure if your company has an
AccuRoute server with an SMTP connector and uses this connector to
route outbound e-mail messages.
If your license key includes an SMTP connector, then an SMTP connector should have
been added to the server during the installation. (To see if an SMTP connector was
installed with your server, start the Administrator, click Connectors in the console
tree, and look in the details pane for the SMTP connector.)
The SMTP connector requires an outbound rule that routes all documents and faxes
with an e-mail destination to the SMTP connector for delivery. If you used an
AccuRoute license key to install the server software, then you need to create this rule
manually. (The server configuration wizard creates this rule automatically on a
Genifax server.)
To create a rule that routes documents and faxes with an e-mail destination to the
SMTP connector:
1. Start the Administrator. (If necessary, expand Omtool Server Administrator and
expand the computer name of the AccuRoute server with an SMTP
connector.)
2. Expand Rules.
3. Right-click Outbound and select New > Rule. The rules wizard appears on
the desktop.
4. Click the Add in the Specify the Criteria for this Rule screen. Select the
Destination is an e-mail address option and click Next. Select the is
option, type * in the text box, click Add, and click Finish. The criteria
Where Destination is an e-mail address is * appears in the list. Click Next.
Creating a rule for the SMTP connector (for AccuRoute servers)
58
5. Click the Add in the Specify the Actions to take for this Rule screen. Select the
Route to Connector option and click Next. Select SMTP on the Server
in the Route to Connector menu. Configure other options as desired and click
Finish. (You can modify this rule later if you want to enable or disable an
option associated with this rule.) Click Next.
6. Click Next in the If any Action(s) fail do the following screen.
7. Click Finish in the Specify a name for this Rule screen.
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59
Disabling a channel for ISDN (for servers
with faxing capability)
ISDN utilizes a channel on the fax board for internal reporting purposes. If you use
ISDN, you need to disable a channel5. If you have a T1 line, disable channel 23. If you
have an E1 line, disable channel 16.
To disable a channel for ISDN:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the Telco connector in
the details pane.
3. Click the Channels tab.
4. Look in the Channel column on the Channels tab and locate the appropriate
channel—number 23 for a T1 line or number 16 for an E1 line.
5. Clear the Enable option next to the channel.
6. Click OK to save your changes to the Telco connector.
Note: If you are using more than one fax board with your server, you must
repeat this procedure for each fax board.
5. If you do not disable a channel for ISDN, the channel fails faxes. The journal for a failed fax includes an
unclassified miscellaneous error indicating that the transmission was disconnected. Additionally, the
Application Log in the Windows Event Viewer indicates error 80004005 with Omtool Modem
Manager as the source.
Disabling a channel for ISDN (for servers with faxing capability)
60
Sending a Quick Fax (for servers with faxing
capability)
To send a Quick Fax from the server:
1. Expand the items in the console tree so that the Messages folder is visible.
2. Right-click Messages in the console tree and select New > Quick Fax.
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The Quick Fax dialog box appears.
3. Complete the Recipient section:
a. Type the destination fax number in the Fax text box. (The
fax number must be a valid fax destination that you can use
to confirm delivery.)
b. Type the recipient’s name and company name in the Name
and Company text boxes, and type a comment for the
recipient in the Comment text box. (These fields are optional.
They appear on the cover page if you include one.
Additionally, the server saves this information with the fax in
the message database.)
4. Complete the Sender section:
a. Type your fax number in the Fax text box, your name in the
Name text box, and your company name in the Company text
box. (These fields are optional. They appear on the cover
page if you include one. Additionally, the server saves this
information with the fax in the message database.)
Sending a Quick Fax (for servers with faxing capability)
62
b. Type your e-mail address in the e-Mail text box. (This field is
required. Use a valid e-mail address where the server can
send a delivery confirmation message.)
5. Click Add in the Attachments section and select an attachment for the fax.
(Select a word processing document with minimal graphical content. The
purpose of a Quick Fax is to make sure that your server can send faxes.
Documents with graphical content can take longer to compose on the
server.)
Note: This step is optional. However, your Quick Fax must include a cover
page, an attachment, or both.
6. Verify that OmtoolCoverPage appears in the Coverpage text box if you want
to include a cover page, or clear the Coverpage text box if you do not want to
include a cover page.
7. Choose the type of notification you want to receive. (The delivery
confirmation message will be sent to the e-mail address you provided in the
Sender section.) Choose either or both of the following options:
• On Success - Select this option if you want to receive a notification
message from the server when your fax has been delivered.
• On Failure - Select this option if you want to receive a notification
message from the server if your fax cannot be delivered.
8. Click Deliver to send the fax.
Tracking the results of the Quick Fax
There are two ways you can track the Quick Fax:
• Wait for a notification message when the server has finished
processing your fax.
The notification message will be delivered to the e-mail address you
specified when you sent your Quick Fax. Depending on how you configured
your notification options, you might receive an e-mail message when the fax
has been delivered and/or when the fax cannot be delivered.
Check the appropriate e-mail account for a notification message from the
server. The sender of this message might be "FaxServer" or another name
you identified as the originator of notification messages.
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• Check the fax machine where you sent the Quick Fax.
Go to the fax machine where your fax will be delivered. If the fax does not
arrive, troubleshoot the fax on the server. Refer to the Administrator help:
http://www.omtool.com/omtoolserver/v331/documentation/admin/
index.htm
Sending a Quick Fax (for servers with faxing capability)
64
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 5: Optional
configurations
In this chapter...
• "Configuring inbound lookups for mail connectors" on page 66
• "Setting up notifications with mail connectors" on page 71
• "Configuring default user permissions" on page 72
• "Customizing the Web Client" on page 74
• "Customizing the fax header" on page 76
• "Associating a real e-mail account with e-mail messages from the server" on page 78
• "Working with the Telco connector, dialing rules, and access codes" on page 79
• "Configuring Xerox MFDs and XeroxScan connectors" on page 80
• "Configuring the server to support network accounting applications (for servers with a
XeroxScan connector)" on page 90
• "Setting up batch scanning for network scan devices" on page 92
• "Printing delivery confirmation messages on the Xerox source device" on page 97
• "Publishing Outlook forms (for servers with an Exchange connector)" on page 99
• "Running the Notes setup and configuring the Notes connector" on page 103
• "Setting up After Hours for inbound faxes" on page 108
66
Configuring inbound lookups for mail
connectors
If your server has an Exchange, Notes, or SMTP connector and your company uses
DID or DTMF, configure lookup for the connector so that it can query your lookup
server and determine the correct recipients for inbound faxes. (The connector
queries your lookup server based on DID extensions or DTMF tones that the
receiving channel captures during the transmission of an inbound fax.) Configuring
lookup is essential if your company uses DID or DTMF.
Note: If you have an SMTP connector and you want to configure LDAP
lookups for a GroupWise environment, go to "Configuring inbound
lookup for the SMTP connector in a GroupWise environment" on page
68.
To configure lookup for inbound faxes:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the Exchange
connector, Notes connector, or SMTP connector in the details pane.
3. Select the Enable DID/DTMF Lookup via this connector option and
click the DID/DTMF lookup tab.
4. Click the Add button.
5. Complete the General section:
a. Type the name of the lookup server in the Server Address
text box, type the port number of the lookup server in the
Port text box, and type a description for this search base in
the Description text box. The port number can be 389
(LDAP), 636 (secure LDAP), or 3268 (Active Directory)1.
1. You must use port 389 if you have an Active Directory environment and assign profiles to users.
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67
b. Complete the Logon section. If you want to log on to the
lookup server as a specific user, click on the User option,
type the name of the user in the User name text box, and
type the password for this user in the Password text box.
Otherwise, use the default setting Anonymous.
Note: Active Directory does not support anonymous lookups.
c. Click the Search tab and complete the General section. Type
the number of minutes you want the server to time out in
the Search Timeout text box, and type the search base string
in the Search Base text box. (Use LDAP format when you
type the search base string. For example:
ou=mysite,o=org.com)
Note: The timeout setting on your lookup server should be longer than
the Search Timeout setting for the connector.
Tip: Consider the scope of your search base when you configure the
Search Timeout setting. (For example, when the search base is broad, you
should configure a longer Search Timeout setting since the lookup might
take a relatively longer amount of time.)
6. Complete the Search Filter section.
If you want to use a simple filter, do the following:
a. Select the Use simple filter option.
b. Select the Wildcard match ending on received DID/
DTMF option if you want the search filter to match all
received DID or DTMF numbers, or select the Match last [
] digits of received DID/DTMF option and type a
number in the spin box if you want the search filter to match
only the specified number of digits at the end of the DID or
DTMF string.
c. Select the Return people only option if you want the
query to return only users associated with this connector.
(This option will exclude printers, computers, and other
resources from the search results.)
Configuring inbound lookups for mail connectors
68
d. Select an option from the Attribute holding fax number dropdown list. The option you select is the field in the database
where the connector will look for matches.
If you want to use a custom filter, do the following:
a. Select the Use custom filter option.
b. Click the Properties button.
c. Type the custom search filter in the Filter text box. (Use the
guidelines provided in the Custom LDAP Filter screen.)
d. Click OK.
5. Complete the Filter section:
a. Click the Test button.
b. Type a DID or DTMF number in the text box and click
Search. The query results will appear below.
6. Click Close.
7. Click OK to save your search base.
8. Click OK to save your changes to the connector.
Configuring inbound lookup for the SMTP connector in a
GroupWise environment
The SMTP connector can perform lookups on a Novell server using port 389 or 636
(secure lookup). In a GroupWise environment, the lookup queries the Fax number
field associated with a user record to determine the recipient for an inbound fax.
To configure lookup for the SMTP connector in a GroupWise environment:
1. Go to the Novell server, open a command prompt, and load Novell LDAP.
(Type load nldap and press ENTER.)
Note: You must load Novell LDAP before loading GroupWise LDAP. If
GroupWise LDAP has already been loaded, an error occurs. In this
instance, unload GroupWise LDAP and start again.
This command returns details on Novell LDAP. Make a note of the
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69
organization. For example, if the command returns
"CN=Administrator.O=CompanyName", then Company Name is the name
of the organization.
2. Start the Administrator for your AccuRoute or Genifax server.
3. Click Connectors in the console tree and double-click the SMTP connector in
the details pane.
4. Select the Enable DID/DTMF Lookup via this connector option and
click the DID/DTMF lookup tab.
5. Click the Add button.
6. Complete the General section:
a. Type the IP address of the lookup server in the Server
Address text box, type the port number of the lookup server
in the Port text box (389 for LDAP or 636 for secure LDAP),
and type a description for this search base in the Description
text box.
b. Complete the Logon section. If you want to log on to the
lookup server as a specific user, click on the User option,
type the name of the user in the User name text box, and
type the password for this user in the Password text box.
Otherwise, use the default setting Anonymous.
c. Click the Search tab and complete the General section. Type
the number of minutes you want the server to time out in
the Search Timeout text box, and type the organization name
in the Search Base text box.
Note: The timeout setting on your lookup server should be longer than
the Search Timeout setting for the connector.
Tip: Consider the scope of your search base when you configure the
Search Timeout setting. (For example, when the search base is broad, you
should configure a longer Search Timeout setting since the lookup might
take a relatively longer amount of time.)
Configuring inbound lookups for mail connectors
70
7. Complete the Search Filter section:
a. Select the Use custom filter option and click the
Properties button.
b. Locate the search filter in the Filter text box. Replace *% with
#### so that the search filter is:
(&(objectclass=person)(facsimileTelephoneNumb
er=####))
c. Click OK.
8. Complete the Filter section:
a. Click the Test button.
b. Type a DID extension or DTMF number in the text box and
click Search. The query results will appear below.
9. Click Close.
10. Click OK to save your search base.
11. Click OK to save your changes to the connector.
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Setting up notifications with mail
connectors
If your AccuRoute or Genifax server has an Exchange connector, Notes connector,
or SMTP connector, complete the following procedure so that senders can receive
notification messages from the server.
To configure the server to deliver notification messages to the sender:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the Exchange
connector, Notes connector, or SMTP connector in the details pane. The SMTP
connector properties appear.
3. Click the Genifax button in the Manage Connector Profile section. The
connector profile properties appear.
4. Click the Additional Notification tab and select the Override server's
profile settings option.
5. Click the Add button. The Add Recipient dialog box appears.
6. Select E-mail in the drop-down list and type %ORIGINATOR% in the text box.
7. Select the Always send notification option if you want the sender to
receive notifications on success and on failure, or select the Only on
Success option if you want the sender to receive notifications only on
success, or select the Only on Failure option if you want the sender to
receive notifications only on failure.
8. Select the Include attachments option if you want the notification message
to include the outbound document if it was composed successfully.
9. Click OK to save the recipient.
10. Click OK to save your changes to the connector profile.
11. Click OK to save your changes to the connector.
Setting up notifications with mail connectors
72
Configuring default user permissions
The permissions associated with the default user apply to all users who do not have
special permissions assigned to them via Registered Users. Complete the following
procedure to configure the permissions for users.
To configure default user permissions:
1. Start the Administrator.
2. Right-click Registered Users and select User Defaults.
3. Configure default user permissions for the AccuRoute Client (AccuRoute
servers only):
a. Click the AccuRoute tab.
b. Select the Enable use of the AccuRoute client option if
you want to allow users to run the AccuRoute Client.
c. Select all the options you want to make available to
AccuRoute Client users in the scroll list.
d. Select the Allow viewing of all Embedded Directives
option if you want to allow users to view all the embedded
directives created by all AccuRoute Client users.
e. Select the Validate/Lookup via option if you want your
company's document management system or document
repository to validate the billing information provided by
users, and then select an item from the drop-down list.
4. Configure default user permissions for approval (Genifax servers only):
a. Select the Enabled option in the Approval of this user's faxes
section if you want to enable approval or review.
b. Select the Optional as specified by user option if you
want approval or review to be optional or the Required on
all messages option if you want approval or review to be
mandatory for all outbound faxes.
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73
c. Click the check box next to the approval managers that can
approve or review faxes. (Before an approval manager
appears in this list, the user must be a registered user with
permissions as an approval manager.)
d. If you want the approval managers you selected to receive a
notification message from the server when the fax has been
evaluated, select the Send Approval Notification to
selected approval managers option. (This is
recommended if you have multiple approval managers
selected.)
5. Click the Web Client tab, and select the Allow user to send faxes using
the Omtool Web Client option in the Options section if you want to allow
users to create and send faxes using the Web Client. (Skip this step if your
company does not have a Genifax server.)
6. Click OK to save your changes.
Configuring default user permissions
74
Customizing the Web Client
Displaying the primary SMTP address only (Exchange 2003/
2000)
If users in your environment have multiple SMTP addresses, Active Directory defines
the primary SMTP address for each user.
For example, if ABC company gets purchased by XYZ company, then some users might
have two e-mail addresses—one with the ABC domain name, and the other with the
XYZ domain name. Active Directory defines the primary SMTP address for all users
as the address with the XYZ domain name.
By default, the Web Client displays all SMTP addresses associated with each user;
however, if you want the Web Client to display only the primary SMTP address for
each user, complete the following procedure.
To configure the Web Client to display only the primary SMTP address of each user:
1. Navigate to the \Omtool\GenifaxWeb directory on the server and open the
global.asa file in Notepad.
2. Locate the Session("ExchangeServerPrimaryOnly") parameter.
3. Set this parameter equal to 1 if you want the Web Client to display only the
items associated with each user’s primary SMTP address. (Note that
Exchange or Active Directory defines each user’s primary SMTP address.)
For example: Session("ExchangeServerPrimaryOnly") = 1
4. Save the global.asa file and close it.
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Changing the file format of faxes in the Web Client
The Web Client displays faxes in PDF format by default. If you want to change the file
format of faxes in the Web Client to TIF, complete the following procedures.
Note: If you configure the Web Client to display faxes in TIF format,
Web Client users must have an image viewer that displays TIF files.
Setting the file format in the server properties
To set the file format of faxes in the Web Client:
1. Start the Administrator.
2. Right-click the server name in the console tree and select Properties.
3. Choose a file format from the Enable Web Client integration for drop-down
menu. Select the PDF (image) option if you want the Web Client to display
faxes in PDF format or the TIF (image) option if you want the Web Client
to display faxes in TIF format.
4. Click OK to save your changes to the server properties.
Modifying the configuration file for the Web Client
To modify the file format setting in the Web Client configuration file:
1. Navigate to the \Omtool\GenifaxWeb directory on the server.
2. Open the global.asa file using Notepad.
3. Locate the following setting: Session("FinalForm")=
4. Type PDF or G4.TIF as the file format you want the Web Client to display.
Do not use any spaces.
5. When you complete this step, the file format setting will look like one of the
following: Session("FinalForm")="G4.TIF" or
Session("FinalForm")="PDF"
6. Save the Global.asa file and close it.
Note: This change affects only new faxes in the Web Client.
Customizing the Web Client
76
Customizing the fax header
The fax header appears at the top of each page in an outbound fax. The Telco
connector has been configured with a default fax header; however, you can customize
the fax header for your company.
Companies subject to FCC2 regulations must follow the guidelines outlined in the
Telephone Consumer Protection Act of 1991, 68.318(d): “It shall be unlawful for any
person within the United States to use a computer or other electronic device to send
any message via a telephone facsimile machine unless such message clearly contains,
in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business, other
entity, or individual sending the message and the telephone number of the sending
machine or of such business, other entity, or individual. Telephone facsimile machines
manufactured on and after December 20, 1992, must clearly mark such identifying
information on each transmitted message.”
To customize the fax header for the Telco connector:
1. Start the Administrator.
2. Right-click the Telco connector and select Properties.
3. Click the Top Line tab.
4. Type the format you want to use for the fax header in the Top Line Format
text box. Follow the guidelines for editing the fax header:
• Use a caret (^) to denote the beginning and end of each top line variable in
the fax header. For example: ^DATE^
• Use a caret (^) to denote the beginning and end of each cover page variable
in the top line data string. A cover page variable like %RECIP_NAME%
should be entered as ^RECIP_NAME^.
• Use a plus sign (+) to denote a fixed space in the top line data string. A fixed
space occupies the width of one character. Use consecutive plus signs to
create larger spaces. For example, if you want to display the date and time
with exactly one character space separating them, use ^DATE^+^TIME^.
2. The Federal Communications Commission, an independent government agency in the United States,
regulates interstate and international communications by radio, television, wire, satellite and cable.
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77
• Type a space in the top line data string to create a space that is adjusted
automatically based on the width of the top line. For example, if you want
to display the date and time with adjusted spacing between them, use
^DATE^ ^TIME^.
• Type additional text that you want to appear as static text in the fax
header. For example, if you want to label the recipient name in the top line,
you might use To: ^RECIP_NAME^.
5. Click Preview to view the top line as it would appear in a fax, and then click
Dismiss to close the preview window.
6. Click OK to save your changes to the connector.
Customizing the fax header
78
Associating a real e-mail account with email messages from the server
The server routinely generates and sends notification messages and delivery
confirmation messages to users. You can associate a real e-mail account with these email messages. When the server uses a friendly name and an e-mail address to send
e-mail messages, users can easily identify e-mail messages from the server and reply
to these messages if they require assistance from a network administrator.
To associate a real e-mail account with e-mail messages from the server:
1. Start the Administrator.
2. Click Components in the console tree and double-click the Notification
component in the details pane.
3. Click the Originator tab.
4. Select the Override Default Originator for notifications option if you
want to modify the default originator of notification messages, and type the email address and name of the originator in the Email and Name text boxes.
5. Click OK to save your changes to the component.
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Working with the Telco connector, dialing
rules, and access codes
If your company has any unique dialing conventions or special dialing considerations,
review the dialing rules in the Telco connector. Additionally, if your company uses
access codes, you need to modify the existing dialing rules so that the dialing string
with the access code will be parsed correctly. For more information on the Telco
connector, dialing rules, and access codes, consult the Administrator help: http://
www.omtool.com/omtoolserver/v331/documentation/admin/index.htm
Working with the Telco connector, dialing rules, and access codes
80
Configuring Xerox MFDs and XeroxScan
connectors
If your server has a XeroxScan connector, you must configure the Xerox MFD
appropriately so that it copies scanned documents to a scan repository3. The
XeroxScan connector on the AccuRoute or Genifax server collects documents from
the scan repository and the server routes them based on preconfigured routing rules.
The specific configuration required for your server depends on whether your
company uses AccuRoute or Genifax. If your company uses AccuRoute and the
server has faxing capability, then you can use a combination of the following
techniques.
Configuration for AccuRoute servers
Once you have configured the AccuRoute server and the Xerox MFD, a user should
be able to send a document from the Xerox MFD. The following steps describe this
process:
1. The user creates a routing sheet using the AccuRoute Client.
2. The user takes the routing sheet and a hard-copy document to the Xerox
MFD.
3. The user selects an AccuRoute network scanning template on the Xerox
MFD and scans the routing sheet and the hard-copy document.
4. The Xerox MFD copies the scanned document and the job information to the
scan repository.
5. The XeroxScan connector on the server collects the scanned document from
the scan repository.
6. The server routes the scanned document to the Embedded Directive
Manager, a component that scans the document and detects the embedded
directive.
7. The server processes the document based on the instructions associated with
the embedded directive.
3. The scan repository is a shared directory in the default FTP site on the AccuRoute or Genifax server.
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To configure the AccuRoute server and the Xerox MFD, complete the procedures in
this section:
1. "Step 1: Creating a network scanning template" on page 81
2. "Step 2: Configuring the XeroxScan connector defaults" on page 81
3. "Step 3: Creating a rule for the Embedded Directive Manager" on page 83
Step 1: Creating a network scanning template
Using CentreWare Scan Services or the web-based application for your Xerox MFD,
create a network scanning template. (For specific instructions on creating the
template, consult the documentation on your Xerox MFD.)
This template should be configured using the following guidelines:
• Document Format=PDF
• Resolution=300X300
• Mode=Normal
The XeroxScan connector does not require any document management fields in the
network scanning template.
The following template configurations are known to be problematic, and therefore
you should avoid using them:
• Configuration 1: Document Format=TIFF or MTIFF, Resolution=400X400
or greater
• Configuration 2: Document Format=TIFF or MTIFF, Color
• Configuration 3: Document Format=TIFF or MTIFF, Resolution=300X300
or greater, PageSize=11x17
• Configuration 4: Document Format=PDF, Color, Low compression quality
Step 2: Configuring the XeroxScan connector defaults
To configure the XeroxScan connector defaults for scanned documents with routing
sheets:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the XeroxScan
connector.
3. Click the Defaults tab.
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4. Locate the Destination section and type 222876883 in the Address text box.
5. Complete the Originator section:
a. Type an e-mail address for the default originator in the E-mail
text box. (This address will be used as the sender's e-mail
address if the XeroxScan connector cannot associate any
other e-mail address with the document sender. Consult the
Administrator help (http://www.omtool.com/omtoolserver/
v331/documentation/admin/index.htm) for more information
on the XeroxScan connector and notification messages.)
b. Select the Use e-mail of logged in user if available
option and click the Configure button.
c. Type the computer name or IP address of the lookup server
in the Server text box, type the port number4 for lookup in
the Port text box, type the user name associated with the
lookup account in the Username text box, type the password
associated with the lookup account in the Password text box,
and click OK.
6. Complete the Coverpage section. Select the Add system-generated cover
page to scanned image option if you want the XeroxScan connector to
add a cover page to all scanned images, and then select a cover page from the
Style drop-down menu.
7. Complete the Confirmation section:
• Select the Never option if you do not want the XeroxScan connector to
generate delivery confirmation messages for scanned images.
• Select the Failure option if you want the XeroxScan connector to
generate delivery confirmation messages only when delivery fails. Then
select the Send to originator’s e-mail option if you want the server to
send delivery confirmation messages to the sender’s e-mail address, and/or
select the Print on source device option if you want the server to send
delivery confirmation messages to the Xerox MFD where the sender
scanned the original document.
Note: If you configure the connector to send delivery confirmation
messages to the source device, the Xerox Walk-Up Printing Driver 2.0
must be installed on the AccuRoute server.
4. The port number can be 389 (LDAP), 636 (secure LDAP), or 3268 (Active Directory).
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• Select the Success or Failure option if you want the XeroxScan
connector to generate a delivery confirmation messages for every scanned
image when the server finishes processing it. Then select the Send to
originator’s e-mail option if you want the server to send delivery
confirmation messages to the sender’s e-mail address, and/or select the
Print on source device option if you want the server to send delivery
confirmation messages to the Xerox MFD where the sender scanned the
original document.
8. Click OK to save your changes to the connector.
Step 3: Creating a rule for the Embedded Directive Manager
To create a rule that identifies documents from the XeroxScan connector and routes
them to the Embedded Directive Manager component:
1. Expand Rules in the console tree.
2. Right-click Outbound and select New > Rule. The Specify the Criteria for this
Rule screen appears.
3. Add the criteria for outbound messages that should match this rule:
a. Click Add, select Destination is a Fax Number and click
Next.
b. Select the is option, type 222876883 in the text box, click
Add, and click Finish.
c. Click Next. The Specify the Actions to take for this Rule screen
appears.
4. Click Add. The Add Rule Action screen appears. Select Route to Embedded
Directive Manager and click Next. The Route to Embedded Directive
Manager screen appears.
5. Select the Scan document(s) for Embedded Directive option and click
Finish. The Specify the Actions to take for this Rule screen appears.
6. Click Next. The If any Action(s) fail do the following screen appears.
7. Add the actions you want to apply to messages that match this rule if any of
the primary actions fail (optional), and click Next. The Specify a name for this
rule screen appears.
8. Type a friendly name for the rule in the text box, configure the other options
in this screen as desired, and click Finish.
Configuring Xerox MFDs and XeroxScan connectors
84
The new rule wizard creates the rule and displays all the outbound routing rules.
Order the outbound routing rules as desired.
Important! Now that you have configured the Xerox MFD and the
AccuRoute server, send a test document from the Xerox MFD. If the
server delivers the test document successfully, then you have configured
the Xerox MFD and the AccuRoute server correctly.
Configuration for servers with faxing capability
Once you have configured the AccuRoute or Genifax server and the Xerox MFD, a
user should be able to send a fax from the Xerox MFD. The following steps describe
this process:
1. The user selects a “fax” network scanning template on the Xerox MFD,
enters the destination fax number, and scans the hard-copy document.
2. The Xerox MFD copies the scanned document and the job information to the
scan repository.
3. The XeroxScan connector on the server collects the scanned document from
the scan repository.
4. The server processes and routes the scanned document to the Telco
connector which delivers the document to the fax destination.
To configure the server and the Xerox MFD, complete the procedures in this section:
• "Step 1: Creating a network scanning template" on page 85
• "Step 2: Configuring the XeroxScan connector defaults" on page 86
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Step 1: Creating a network scanning template
Using CentreWare Scan Services or the web-based application for your Xerox MFD,
create a network scanning template. (For specific instructions on creating the
template, consult the documentation on your Xerox MFD.)
This template should be configured using the following guidelines:
• Document Format=TIFF
• Resolution=200X200
• Type=Normal
• Color= Black and white
Additionally, add the following document management fields5 to the network
scanning template:
• FaxNumber (The label for this field should prompt the user to provide
the destination for the fax. The Xerox MFD populates the Fax Number field
in the network scanning template file and sends this file to the scan
repository with the scanned document. The XeroxScan connector
interprets the data supplied by the user.)
• EmailAddress (Omtool recommends that you include this field in the
network scanning template if users do not log on to the Xerox MFD. When
the user provides an e-mail address, the XeroxScan connector uses this email address to send a delivery confirmation message if required. If you do
not include this metadata field in the network scanning template, make sure
that the XeroxScan connector can obtain the user's e-mail address from
another source. See "More about delivery confirmation messages and the
XeroxScan connector" on page 88.)
5. When you add a document management field to a Xerox network scanning template, you must specify
the field name and provide a label for the field. (The label becomes the prompt that the user sees on
the Xerox LCD panel.) Additionally, you can specify a default value for a metadata field, but this is
optional. For more information on creating network scanning templates, refer to the documentation
for your Xerox MFD.
Configuring Xerox MFDs and XeroxScan connectors
86
Step 2: Configuring the XeroxScan connector defaults
To configure the XeroxScan connector defaults for scanned documents that the
server delivers to fax destinations:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the XeroxScan
connector.
3. Click the Defaults tab.
4. Locate the Destination section and select an option in the Format drop-down
menu:
• FAX is the fax number where the document should be sent. All Scanner
Format options include FAX.
• BILL represents the billing code that should be associated with the
document. You should select an option that includes the billing code only if
your company uses a cost recovery application to recover costs associated
with sending documents to your company's clients.
• ECODE represents the DID number of the document sender. If the
network scanning template contains the metadata field "EmailAddress" and
this field is populated, the XeroxScan connector uses this e-mail address to
send the delivery confirmation message. However, if the "EmailAddress" is
empty, or if the network scanning template does not contain the metadata
field "EmailAddress", the XeroxScan connector performs a lookup based on
the document sender's ecode and returns the e-mail address of the
document sender.
You should select an option that includes the ecode only if the users are
not required to log in at the Xerox MFD, or if you are not using a network
scanning template that prompts the document sender to provide an e-mail
address. (In order for the DID lookup to be successful, users in your
company must have DID numbers, and these DID numbers must be
available in your company’s address book.)
Tip: Remember that a user must provide the destination for the fax in the
same data format you select. For example, if you select FAX*ECODE,
then users must provide the destination fax number and their DID
number in the same format: 6038901957*465
Leave the Address text box empty.
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5. Complete the Originator section:
a. Type an e-mail address for the default originator in the E-mail
text box. (This address will be used as the sender's e-mail
address if the XeroxScan connector cannot associate any
other e-mail address with the document sender. Consult the
Administrator help (http://www.omtool.com/omtoolserver/
v331/documentation/admin/index.htm) for more information
on the XeroxScan connector and notification messages.)
b. Select the Use e-mail of logged in user if available
option and click the Configure button.
c. Type the computer name or IP address of the lookup server
in the Server text box, type the port number6 for lookup in
the Port text box, type the user name associated with the
lookup account in the Username text box, type the password
associated with the lookup account in the Password text box,
and click OK.
6. Complete the Coverpage section. Select the Add system-generated cover
page to scanned image option if you want the XeroxScan connector to
add a cover page to all scanned images, and then select a cover page from the
Style drop-down menu.
7. Complete the Confirmation section:
• Select the Never option if you do not want the XeroxScan connector to
generate delivery confirmation messages for scanned images.
• Select the Failure option if you want the XeroxScan connector to
generate delivery confirmation messages only when delivery fails. Then
select the Send to originator’s e-mail option if you want the server to
send delivery confirmation messages to the sender’s e-mail address, and/or
select the Print on source device option if you want the server to send
delivery confirmation messages to the Xerox MFD where the sender
scanned the original document.
Note: If you configure the connector to send delivery confirmation
messages to the source device, the Xerox Walk-Up Printing Driver 2.0
must be installed on the AccuRoute server. (See "Setting up batch
scanning for network scan devices" on page 92.)
6. The port number can be 389 (LDAP), 636 (secure LDAP), or 3268 (Active Directory).
Configuring Xerox MFDs and XeroxScan connectors
88
• Select the Success or Failure option if you want the XeroxScan
connector to generate a delivery confirmation messages for every scanned
image when the server finishes processing it. Then select the Send to
originator’s e-mail option if you want the server to send delivery
confirmation messages to the sender’s e-mail address, and/or select the
Print on source device option if you want the server to send delivery
confirmation messages to the Xerox MFD where the sender scanned the
original document.
8. Click OK to save your changes to the connector.
Important! Now that you have configured the server and the Xerox MFD,
send a test document from the Xerox MFD. If the server delivers the test
document successfully, then you have configured the server and the
Xerox MFD correctly.
More about delivery confirmation messages and the XeroxScan
connector
If your company has a Genifax server, you or another network administrator can
configure the default settings in the XeroxScan connector for delivery confirmation
messages. (If your company has an AccuRoute server, the AccuRoute Client user
selects a delivery confirmation option when creating a routing sheet. Therefore the
defaults in the XeroxScan connector for delivery confirmation messages do not
apply.) The XeroxScan connector can send delivery confirmation messages to the
document sender and/or to the Xerox MFD where the user scanned the document.
Confirmations to the sender
When you configure the XeroxScan connector properties to send delivery
confirmation messages to the sender of a document, the XeroxScan connector
obtains the e-mail address of the sender from the first of four sources:
1. If the user selects a network scanning template that contains the metadata
field "EmailAddress" and this field is populated, the XeroxScan connector
uses this e-mail address to send the delivery confirmation message.
If the user selects a network scanning template that contains the metadata
field "EmailAddress" but this field is empty, or if the network scanning
template does not contain the metadata field "EmailAddress", the XeroxScan
connector uses the next method.
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2. If the user was prompted to provide an e-code, which is the user's DID
number, the XeroxScan connector uses the e-code to perform a lookup in
the DID/DTMF lookup search base that has been configured in the properties
of a mail connector such as the SMTP connector, Exchange connector, or
Notes connector.
If the lookup is successful, the XeroxScan connector uses this e-mail address
to send the delivery confirmation message. If the lookup is not successful, the
XeroxScan connector uses the next method.
3. If the user was required to log on to the Xerox MFD, the XeroxScan
connector uses the e-mail address associated with the user's logon
credentials.
If the user was not required to log on to the Xerox MFD, or if no valid e-mail
address is associated with the user's logon credentials, the XeroxScan
connector uses the next method.
4. The XeroxScan connector uses the e-mail address that you configured as the
default originator in the XeroxScan connector properties to send the
delivery confirmation message.
If you have not configured a default originator, or if the default originator's email address is not valid, the XeroxScan connector cannot send a delivery
confirmation message.
Confirmations to the source device
When you configure the XeroxScan connector properties to send delivery
confirmation messages to the source device, the XeroxScan connector uses the IP
address of the Xerox MFD where the user scanned the document and sends the
delivery confirmation message to that device. (The Xerox MFD passes its IP address
to the XeroxScan connector with the scanned document.)
Note: If you configure the connector to send delivery confirmation
messages to the source device, the Xerox Walk-Up Printing Driver 2.0
must be installed on the AccuRoute server. (See "Setting up batch
scanning for network scan devices" on page 92.)
Configuring Xerox MFDs and XeroxScan connectors
90
Configuring the server to support network
accounting applications (for servers with a
XeroxScan connector)
If you are using a network accounting application with Xerox MFDs, you must
perform the following procedures so that your network accounting application can
track documents from your AccuRoute or Genifax server.
To set up networking accounting for your AccuRoute or Genifax server:
1. Add the Xerox WorkCentre Pro or Document Centre as a printer to the
AccuRoute or Genifax server. This can be done through a print server or by
adding the drivers to the AccuRoute or Genifax server. (The Xerox
WorkCentre Pro or Document Centre should be printing to
\\OmtoolServerName\PrinterName or \\PrintServerName\PrinterName.)
2. Go to the Xerox WorkCentre Pro or Document Centre and create a user
ID and an accounting ID for all print jobs the AccuRoute or Genifax server
sends to the Xerox WorkCentre Pro or Document Centre. (For more
information, consult the documentation for the Xerox WorkCentre Pro or
Document Centre.)
3. Go to the AccuRoute or Genifax server. View the printer properties for the
Xerox WorkCentre Pro or Document Centre. Click the Configuration tab
and click the Accounting button. Select the option that enables network
accounting, and provide the user ID and accounting ID for the AccuRoute or
Genifax server in the default accounting codes section. Save your changes to
the printer properties.
4. Enable the AccuRoute or Genifax server to send delivery notification
messages to the Xerox WorkCentre Pro or Document Centre:
a. Start the Administrator.
b. Expand Rules.
c. Right-click Outbound and select New > Rule. The Specify
the Criteria for this Rule screen appears.
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d. Click the Add button, select Destination is a Printer,
click Next, type the IP address of the Xerox WorkCentre
Pro or Document Centre in the text box (Use this format:
ip:172.16.10.40), click Add, and click Finish.
e. Click Next. The Specify the Actions to take for this Rule screen
appears.
f. Click Add, select Route to Connector, and click Next.
The Route to Connector screen appears.
g. Select Printer in the Route to Connector drop-down menu,
and select the Destination option in the bottom section,
and add the network path to the Xerox WorkCentre Pro or
Document Centre (Use UNC format. For example:
\\PrintServer\PrinterName), and click Finish.
h. Click Next.
i. Click Next.
j. Click Finish.
k. Click the Outbound folder so that all outbound rules
appear in the details pane.
l. Position the new rule so that it is below the default printing
rule.
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92
Setting up batch scanning for network scan
devices
AccuRoute supports batch scanning, allowing users to run a single scan operation that
contains multiple AccuRoute messages. The AccuRoute server separates the batch
into its respective AccuRoute messages, while also validating the total number of
AccuRoute messages in the batch. Validation is optional, but highly recommended. It
is the only way to confirm that the server enumerated the correct number of
AccuRoute messages in the batch.
Tip: This section provides you with information on configuring batch
scanning functionality for Xerox scan devices that utilize the XeroxScan
connector. Other device models can utilize batch scanning with the
Filescan connector. For information on configuring batch scanning with
the Filescan connector, consult the Omtool Knowledge Base. See
technical article K03493.
For batch scanning with Xerox scan devices, the XeroxScan connector is required on
the AccuRoute server. (For more information on the XeroxScan connector, contact
Sales and licensing on page 4.) Additionally, during the batch scanning configuration,
you need to create one or more network scanning templates specifically designated
for batch scanning. Details on creating network scanning templates are provided in
this section.
Batch requirements
A batch can consist of any number of AccuRoute messages, but its pages must be
presented in this order:
1. AccuRoute routing sheet
2. Document being routed to the destinations associated with the routing sheet
(one page minimum)
Following this concept, a few ground rules apply to the batch:
• The first page of the batch must be a routing sheet.
• The batch cannot contain back-to-back routing sheets. Each routing sheet
must be separated by at least one page, even if the separator page is blank.
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• A routing sheet cannot be the last page in a batch.
Convey these batch rules to the users who need to use the batch scanning
functionality.
Device requirements
The following requirements apply to the device:
• The Xerox device must be configured with a network scanning template
that is designated specifically for batch scanning. Details on creating
network scanning templates are provided in this section.
• The network scanner must be configured to save the batch as a single TIFF
file that contains all the pages in the batch. (While most scanners can save
each page in the scan job as a separate TIFF file, this is not a supported
configuration with AccuRoute.)
Optional features of the Xerox implementation
When implementing the batch scanning functionality for Xerox devices as described
in this section, you can add some optional fields to the network scanning template.
These fields result in user prompts on the device; the data that the user enters takes
precedence over other data in the XeroxScan connector configuration or in the
Embedded Directive configuration.
These user prompts allow the user to specify the following details for the batch:
• Number of AccuRoute messages in the batch - Omtool highly
recommends that you configure the network scanning template so that it
prompts the user at the device to indicate the number of AccuRoute
messages, or routing sheets, in the batch.
Note: This is the most effective measure of quality control with batch
scanning implementation. If the AccuRoute server cannot validate the
number of AccuRoute messages in the batch, the server fails the entire
batch and generates a failure notification according to the confirmation
settings in the XeroxScan connector configuration.
• Filename of the AccuRoute message - At the device, the user can
specify the filename of the AccuRoute message that is delivered to
recipients and destinations. The filename is evident only when the message
Setting up batch scanning for network scan devices
94
destination is an e-mail address or a DMS application. When this capability
is enabled and the user specifies a filename for the batch, the name applies
to all AccuRoute messages in the batch, and the value overrides the
filename that is specified in the Embedded Directive configuration.
• Billing code - At the device, the user can enter a billing code for the batch.
When this capability is enabled and the user specifies a billing code for the
batch, the billing code applies to all AccuRoute messages in the batch, and
the value overrides the billing code that is specified in the Embedded
Directive configuration.
The next section, Required configuration, includes instructions on adding the
corresponding metadata fields, or document management fields, to the network
scanning template.
Required configuration
The XeroxScan connector accepts batches from Xerox scanning devices only when
this functionality is presented to the user via a network scanning template.
To set up a network scanning template for batch scanning with AccuRoute:
1. Create a new network scanning template for AccuRoute. Consult the
Omtool Server Administrator help for specific guidelines on creating a
template for AccuRoute: http://www.omtool.com/documentation/
omtoolserver/v331/admin/connectors/XeroxScan/
gfsendxoxAbout_Templates_for_the_Xerox_Connector.htm
2. Verify that the intermediate folder where the XeroxScan connector picks up
outbound messages is defined in the XeroxScan connector configuration.
3. Add the required metadata field for batch scanning. The required metadata
field, prAccuRouteBatchScan, enables the user to indicate that the scan job is a
batch scan. Add this field to the template with the following configuration:
Field name: prAccuRouteBatchScan
Display name: <not displayed>
User editable: No
Default value: 1
This metadata field does not result in a user prompt. When the user selects
this network scanning template, the XeroxScan connector accepts the scan
job as a batch scan.
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Note: The field names listed in the procedure are case-sensitive.
4. Add the optional metadata field, prAccuRouteBatchCount, if you want the
AccuRoute server to validate the number of AccuRoute messages in the
batch. Add this field to the template with the following configuration:
Field name: prAccuRouteBatchCount
Display name: Batch Count
User editable: Yes
Default value: <blank>
This metadata field results in a user prompt. The user must enter the number
of AccuRoute messages, or routing sheets, in the batch scan so that the
AccuRoute server can validate the number of individual AccuRoute messages
in the batch scan. If the AccuRoute server cannot validate the number of
AccuRoute messages in the batch scan, the entire batch scan fails. The
AccuRoute server generates the failure notification and sends it according to
the confirmation settings configured in the XeroxScan connector.
5. Add the optional metadata field, override prDeliveredDocumentName, if you
want to allow the device user to specify the filename of all AccuRoute
messages in the batch. (When this user prompt is configured, the value
provided by the user overrides the value specified in the network scanning
template and the value associated with any individual Embedded Directive in
the batch.) Add this field to the template with the following configuration:
Field name: override prDeliveredDocumentName
Display name: [Choose a descriptive phrase that prompts the user to enter
the desired filename for the AccuRoute messages in the batch.]
User editable: Yes
Default value: <desired filename that should populate this field by default>
This metadata field results in a user prompt. The user can change the default
filename for the AccuRoute messages in the batch, or accept the filename
that populates this field by default.
6. Add the optional metadata field, override prBillingCode, if you want to allow the
device user to specify the billing code for all AccuRoute messages in the
batch. (When this user prompt is configured, the value provided by the user
overrides the value specified in the network scanning template and the value
associated with any individual Embedded Directive in the batch.) Add this
field to the template with the following configuration:
Field name: override prBillingCode
Display name: [Choose a descriptive phrase that prompts the user to enter
Setting up batch scanning for network scan devices
96
the desired billing code for the AccuRoute messages in the batch.]
User editable: Yes
Default value: <desired billing code, if applicable, that should populate this
field by default>
This metadata field results in a user prompt. The user can change the default
billing code for the AccuRoute messages in the batch, or accept the value that
populates this field by default.
7. Save the network scanning template.
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Printing delivery confirmation messages on
the Xerox source device
The AccuRoute server can send delivery confirmation messages to the Xerox device
where an AccuRoute message originated. This functionality requires the Xerox WalkUp Printing Driver.
This section includes instructions on installing the driver, modifying the OmtoolPS
printer so that it uses this driver, and modifying the XeroxScan connector
configuration so that delivery confirmations are sent to the source device. All three
procedures are required for this functionality to work correctly.
Installing the Xerox Walk-Up Printing Driver 2.0
To install the Xerox Walk-Up Printing Driver 2.0:
1. Log onto the AccuRoute server, navigate to …\Tools\Xerox Walk-Up
Printing Driver, and double-click Xerox_Walk-Up_Print_Driver.exe. The
Welcome to the Xerox Walk-Up Printing Driver 2.0 Installation Wizard screen
appears.
2. Click Next. The License Agreement screen appears.
3. Read the license agreement, select the I accept the license agreement
option, and click Install if you agree to the terms. The setup program installs
the Xerox Walk-Up Printing Driver 2.0.
4. Click Finish to complete the installation.
Configuring the OmtoolPS driver to use the Xerox Walk-Up
Printing Driver 2.0
Modify the properties of the OmtoolPS printer so that it uses the driver Xerox WalkUp Printing Driver. (This driver should automatically appear in the list of available
drivers for the OmtoolPS printer.) Then continue to the next section.
Printing delivery confirmation messages on the Xerox source device
98
Configuring the AccuRoute server to send delivery
confirmations to the source device
To configure the AccuRoute server to send deliver confirmation messages to the
source device:
1. Start the Administrator.
2. Click Connectors in the console tree and double-click the XeroxScan
connector.
3. Click the Defaults tab. (The Defaults tab contains the settings that
determines the default behavior at the connector level. If you want to
configure this behavior for a particular folder, you must locate the desired
folder, override the connector defaults, and then perform a similar
configuration. For more information, consult the Administrator help.)
4. Locate the Confirmation section and do one of the following:
• Select the Never option if you do not want the XeroxScan connector to
generate delivery confirmation messages for scanned images.
• Select the Failure option if you want the XeroxScan connector to
generate delivery confirmation messages only when delivery fails. Then
select the Print on source device option.
• Select the Success or Failure option if you want the XeroxScan
connector to generate a delivery confirmation messages for every scanned
image when the server finishes processing it. Then select the Print on
source device option.
5. Click OK to save your changes to the connector.
You have completed the required configuration that enables the AccuRoute server
to send delivery confirmation messages to the Xerox device where the AccuRoute
message originated.7
7. If delivery confirmation messages do not print on the source device, consult technical article K03132 in the
knowledge base.
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Publishing Outlook forms (for servers with an
Exchange connector)
The Forms Publisher is an application that publishes the Outlook forms which enable
Outlook users to send and receive faxes.
Note: The Genifax Send form has special fax options that are not available
in the Outlook New Message form.
Requirements for installing the Forms Publisher
The system where you install the Forms Publisher application must meet the following
minimum requirements:
• Windows® XP Professional/2000 with SP3 or later
• Outlook 2003/2002/2000
• user account with owner permissions to the Organizational Forms Library
Important! Do not install the Forms Publisher on the AccuRoute or
Genifax server or the Exchange Server.
Installing the Forms Publisher
Depending on the Genifax Desktop edition you have8, choose one of the following
methods of installing the Forms Publisher:
• "Standard edition" on page 100
• "Legal edition" on page 100
8. The standard edition does not have any special notation in the product name; however, the legal
edition contains “LE” in the product name. (Genifax LE Desktop)
Publishing Outlook forms (for servers with an Exchange connector)
100
Standard edition
Using the following procedure, you will install the Forms Publisher. This procedure
applies to the standard edition of Genifax.
To install the Forms Publisher:
1. Log on to the system where you will install the Forms Publisher.
2. Insert the installation CD into the CD-ROM drive.
3. Navigate to the \Clients\FormsPublisher\ directory.
4. Double-click setup.exe. The InstallShield Wizard launches and displays the
Welcome screen.
5. Click Next. The License Agreement screen appears.
6. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
7. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the Forms Publisher, click OK, and click Next.) The Start
Copying Files screen appears.
8. Review the installation settings and click Next to begin installing the Forms
Publisher. The InstallShield Wizard Complete screen appears.
9. Click Finish to complete the installation.
Now that you have installed the Forms Publisher, you can launch the application and
publish the forms. (See "Publishing the forms" on page 101.)
Legal edition
Using the following procedure, you will install the Forms Publisher. This procedure
applies to the legal edition of the Genifax.
To install the Forms Publisher:
1. Log on to the system where you will install the Forms Publisher.
2. Insert the installation CD into the CD-ROM drive.
3. Click the Start button and select Programs > Accessories > Command
Prompt. The Command Prompt window appears.
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4. Set the directory to the \Clients\FormsPublisher\ directory on the CD.
Tip: For help on changing drives and directories using the command
prompt, type cd/? and press ENTER.
5. Type setup.exe /z"legal" and press ENTER. The InstallShield Wizard
launches and displays the Welcome screen.
6. Click Next. The License Agreement screen appears.
7. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
8. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the Forms Publisher, click OK, and click Next.) The Start
Copying Files screen appears.
9. Review the installation settings and click Next to begin installing the Forms
Publisher. The InstallShield Wizard Complete screen appears.
10. Click Finish to complete the installation.
Now that you have installed the Forms Publisher, you can launch the applications and
publish the forms. Proceed to the next section.
Publishing the forms
Using the following procedure, you will launch the Forms Publisher and publish the
forms.
To publish the forms:
1. Click the Start button and select Programs > Omtool Utilities > Forms
Publisher. The Forms Publisher starts.
2. Select all the forms in the Forms Publisher window and click the Publish
button.
Tip: You can select multiple forms by pressing and holding the CTRL key
and clicking on the forms you want to select. You can select a group of
forms by clicking on the first item, pressing and holding the SHIFT key,
and selecting the last item.
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Note: After you click the Publish button, a Warning dialog box might
appear. Each time this dialog box appears, click the Enable Macros button
or the Disable Macros button. Since the forms do not utilize macros, the
button you click does not have an impact on the functionality of the
forms.
The Outlook Options dialog box appears.
3. Select the Local Profiles option or the Public Profiles option. If you select
the Public Profiles option, click the Browse button, navigate to the root
folder where public folder profiles are stored, and click OK.
Click OK on the Outlook Options dialog box. The Forms Publisher dialog box
displays the status of the forms you have published.
4. Click File and select Exit to quit the application.
You have finished publishing the forms. If desired, you can uninstall the Forms
Publisher using Add/Remove Programs. For more information on using Add/Remove
Programs, consult Windows help.
Tip: The Exchange connector supports several features, including
inbound lookup, sender lookup, recipient lookup, and other special
options such as connector failover. For information on configuring the
Exchange connector, consult the Administrator help: http://
www.omtool.com/omtoolserver/v331/documentation/admin/index.htm
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Running the Notes setup and configuring
the Notes connector
The Notes connector functions as a gateway between the AccuRoute or Genifax
server and a Domino Server 5.x or 6.0/6.5. In order to set up the connector, you
must complete a series of steps:
• "Step 1: Registering a new Notes user" on page 103
• "Step 2: Installing the Notes client on the AccuRoute or Genifax server" on
page 104
• "Step 3: Adding the Notes installation path to the Genifax system path on
the AccuRoute or Genifax server" on page 104
• "Step 4: Modifying the access control list for the default mail template on
the Domino server" on page 104
• "Step 5: Running the Genifax Notes setup on the Domino server" on page
105
• "Step 6: Modifying the access control list for the Genifax_Mail.box on the
Domino server" on page 106
• "Step 7: Adding the Notes connector to the AccuRoute or Genifax server"
on page 107
Step 1: Registering a new Notes user
The Notes connector on the AccuRoute or Genifax server must connect to the
Domino server with a user ID that has a blank password.
Go to the Lotus Domino Administrator and register a new user. The first name
should be “Omtool” and the last name should be “connector”. Add the user to the
registration queue. Then log on as the new user using the Switch ID feature. Clear
the password associated with this account.
For more information about registering users in the Lotus Domino Administrator,
consult the Lotus Domino Administrator help.
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104
Step 2: Installing the Notes client on the AccuRoute or
Genifax server
Install the Notes client on the AccuRoute or Genifax server and configure it for the
user you created in the previous step. (See "Step 1: Registering a new Notes user" on
page 103.) For more information on installing the Notes client, consult the Notes
documentation.
Step 3: Adding the Notes installation path to the Genifax
system path on the AccuRoute or Genifax server
To add the Notes client installation path to the Genifax system path on the
AccuRoute or Genifax server:
1. Log on to the AccuRoute or Genifax server.
2. Right-click My Computer and select Properties.
3. Click the Advanced tab.
4. Click the Environment Variables button.
5. Go to the System variables section, select Path in the Variable list, and click
Edit.
6. Position the cursor at the end of the text in the Variable Value text box, and
type ;c:\lotus\notes\.
Note: “c:\lotus\notes\” should be the path to the Notes client on
the computer where you are working. If you installed the Notes client in
a different location, update the path you typed in the text box.
7. Click OK on the Edit System Variable dialog box, click OK on the Environment
Variables dialog box, and click OK on the System Properties dialog box.
Step 4: Modifying the access control list for the default mail
template on the Domino server
Using the Lotus Domino Administrator client, give your administrator user account
Manager access permissions to the default mail template. (This allows the Notes setup
program for Genifax to modify the default mail template and add fax options.) For
more information on modifying the access control list for the default mail template,
consult the Lotus Domino Administrator help.
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Step 5: Running the Genifax Notes setup on the Domino
server
To run the Genifax Notes setup on the Domino server:
1. Log on to the AccuRoute or Genifax server.
2. Navigate to …\Omtool\OmttoolServer\Clients\GenifaxNotes and doubleclick setup.exe. The Welcome screen appears.
Note: Do not install run the Genifax Notes setup from the installation CD.
3. Click Next. The Customer Information screen appears.
4. Type your name and company name in the User Name and Company Name
text boxes. Select the Anyone who uses this computer (all users)
option if you want to install the Notes setup for all users on this computer,
or select the Only for me (omtool) option if you want to install the Notes
setup for the current user. Click Next. The Choose Destination Location
screen appears.
5. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the Notes setup, click OK, and click Next.) The Domino Server
Name screen appears.
6. The canonical name of the Domino server appears in the Server text box.
(The setup program detected the name of the Domino server in the
Notes.ini file.) Verify that the server name is correct and click Next. The
Password screen appears.
7. Type the password associated with your Notes administrator account in the
Password text box and click Next. The Update mail template screen appears.
8. Select Yes if you want to modify the default mail template and add fax
options, or select No if you do not want to modify the default mail template.
Click Next. The Domino Version screen appears.
Note: If you select Yes, the setup program creates a backup copy of the
default mail template so that it can be restored if you uninstall the
Genifax Notes setup or modify the installation later via Add/Remove
Programs. If you select No, users can send “one-off” faxes only. One-off
faxes, created using the Notes New Memo, form do not support special
Genifax features such as secure fax delivery, preview, approval, etc.
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106
9. Select the 5.x or 6.x option depending on the version of your Domino server
and click Next. The Default Mail Template screen appears.
10. Based on the Domino server version you selected in the previous step, the
setup program supplies the name of the default mail template on the Domino
server: mail50.ntf for Domino server 5.x or mail6.ntf for Domino
server 6.x. If the default mail template file on the Domino server is different
than the file name that appears in the text box, type the correct file name in
the text box. Click Next. The Profile Management screen appears.
11. Select the Administrator Managed option if you want network
administrators to create profiles and assign users to them, or select the User
Managed option if you want user to create and manage their own profiles.
Click Next. The Notes Foreign Domain screen appears.
12. The setup program creates a foreign domain for faxes created by Notes
users. The default foreign domain name is Genifax. (If you want to change
the name of the foreign domain for faxes, type a new name in the text box.)
Note: The fax foreign domain name must be included in one-off faxes.
Click Next. The Start Copying Files screen appears.
13. Review the installation settings and click Next. The Information dialog box
displays a message indicating that the setup was successful.
14. Click OK. The InstallShield Wizard Complete screen appears.
15. Click Finish to complete the installation and restart the computer.
Step 6: Modifying the access control list for the
Genifax_Mail.box on the Domino server
The Notes client on the AccuRoute or Genifax server has been configured for the
new Notes user you registered in a previous step. ((See "Step 1: Registering a new
Notes user" on page 103.)) Using the Lotus Domino Administrator, give this user
Manager access permissions to Genifax_mail.box. (The Genifax mail box is located on
the Domino server.) For more information on modifying the access control list for
the Genifax mail box, consult the Lotus Domino Administrator help.
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Step 7: Adding the Notes connector to the AccuRoute or
Genifax server
To add the Notes connector to the AccuRoute or Genifax server:
1. Start the Administrator on the AccuRoute or Genifax server.
2. Right-click Connectors in the console tree and select New > Notes.
3. Type the computer name or IP address of the AccuRoute or Genifax server
in the Server Address text box and click Next.
4. Type a friendly name for the connector in the Name text box and click Next.
5. Type the computer name of the LDAP server in the LDAP Host Name text
box and click Next.
6. Type the lookup search base in the LDAP Search Base text box and click Next.
7. Click Finish.
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108
Setting up After Hours for inbound faxes
“After hours” describes the off-hours in your company. During these hours, your
company might operate at a limited capacity or be closed altogether. If you want the
server to handle inbound faxes in a particular way, you can create After Hours rules
on the server.
When you create After Hours rules, you can indicate when it is “after hours” in your
company, allowing the server to regulate the processing of inbound faxes
automatically during your company’s off-hours. As an alternative, you can rely on
network administrators and FaxCenter users to enable After Hours when they leave
the workplace.
Creating an After Hours rule for inbound faxes
To create an After Hours rule for inbound faxes:
1. Start the Administrator.
2. Expand Rules in the console tree. Right-click Inbound and select New >
Rule.
3. Create the criteria for this rule, so that the rule applies when it is after hours:
• If network administrators and FaxCenter users enable After Hours when
they leave the workplace: Click Add, select After Hours, click Next, and
click Finish.)
• If the server regulates After Hours automatically: Click Add, select Days
of Week or Time of Day, and click Next. Select the days of the week or
the hours when it is after hours at your workplace, and click Finish.
Important! An inbound fax must meet all criteria in order to match a rule.
Tip: If you need to set up after hours routing for full days and partial days
such as weekends and nights, create multiple rules. The first rule should
include the Days of Week criteria (with full days identified) and the
second rule should include the Time of Day criteria (with off-hours
identified).
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4. Click Next and choose the routing actions for inbound faxes that match this
rule. Click Add, select a destination for inbound faxes, click Next, configure
the routing details, and click Finish.
5. Click Next and choose failover actions if desired. (The server applies failover
actions to an inbound fax only when the primary action fails.)
6. Click Next and configure options for this rule. Type a descriptive name such
as After Hours rule in the text box, keep the Enable this rule option enabled
if you want the rule the server to apply this rule to inbound faxes
immediately, keep the Stop processing other rules option enabled if you
want the server to stop applying rules to an inbound fax if it matches this
rule, and click Finish. The server creates the rule and displays it in the details
pane.
Tip: If you want to create another rule similar to this one, right-click the
rule in the details pane and select Make a Copy. A copy of the rule appears
in the list. Modify it as necessary.
Enabling and disabling After Hours in the Administrator
You can enable After Hours using the Administrator if an inbound rule on the server
uses the After Hours criteria. For example, the criteria for the rule should indicate
when it is After Hours, or when it is not After Hours.
To enable or disable After Hours in the Administrator:
Right-click Rules and select the Afterhours option if you want to enable After
Hours, or clear the Afterhours option if you want to disable After Hours.
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Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 6: Installing remote
components
In this chapter...
• "Remote Administrator" on page 112
• "Remote Composer" on page 115
• "Remote Modem Server" on page 118
112
Remote Administrator
The Administrator is the application you use to manage the AccuRoute or Genifax
server. You can install this application on computers in the same domain as the server,
and in other domains that have a bidirectional trust with the server’s domain. (For a
complete list of requirements for a remote Administrator, go to "Remote
Administrators" on page 10.)
Assigning Distributed COM permissions
Assign Distributed COM permissions on the computer where you plan to install a
remote Administrator. (See "Assigning Distributed COM permissions" on page 16.)
Important! Complete this step before you begin installing a remote
Administrator.
Adding the server account to the Administrators group
The server account must belong to the Administrators group on the computer where
you plan to install a remote Administrator. If necessary, add the server account to the
Administrators group. For detailed steps on adding users to groups, consult Windows
help.
Installing a remote Administrator
To install the Administrator:
1. Log on to the computer where you want to install a remote Administrator
using the server account. (This is the same account you used to install the
AccuRoute or Genifax server software.) Then insert the AccuRoute or
Genifax installation CD into the CD-ROM drive.
2. Navigate to the \MessageServer directory on the CD, and double-click
setup.exe. The InstallShield Wizard launches and displays the Welcome
screen.
3. Click Next. The License Agreement screen appears.
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4. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Customer
Information screen appears.
5. Type your user name in the User Name text box, your company name in the
Company Name text box, and your server license key in the License Number
text boxes, and click Next. The Choose Destination Location screen appears.
6. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the server software, click OK, and click Next.) The Setup Type
screen appears.
7. Select the Custom option and click Next. The Select Features screen
appears.
8. Select the Administrator option, clear all the other options, and click
Next. The Start Copying Files screen appears.
9. Review the installation settings and click Next to begin installing the server
options you selected. The InstallShield Wizard installs the server options you
selected and displays the InstallShield Wizard Complete screen.
10. Click Finish to restart your computer.
Now that you have installed the Administrator software, launch the Administrator
and connect to one or more servers in the local area network.
Launching the Administrator and connecting to the server
To launch the Administrator and connect to servers in the local area network:
1. Click the Start button and select Programs > Omtool Server >
Administrator. The Specify Omtool Message Server dialog box appears.
2. Type the computer name or IP address of the server in the Network Address
text box and click Finish. (If the server software has not been installed yet,
click Cancel. You can connect to the server later. (See "Connecting to
additional servers" on page 114.))
If you have more than one AccuRoute or Genifax server in the local area
network, type the name of any server in the Network Address text box—you
can connect to additional servers once the Administrator starts. (See
"Connecting to additional servers" on page 114.)
The Administrator starts.
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114
3. Quit the Administrator.
4. Click Yes to save the console settings to OmtoolServer.msc.
Connecting to additional servers
To connect to an AccuRoute or Genifax server.
1. Start the Administrator.
2. Right-click on Omtool Server Administrator in the console tree and
select Connect. The Specify Omtool Message Server dialog box appears.
3. Type the computer name or IP address of the server in the Network Address
text box and click Finish. The server appears in the console tree under
Omtool Server Administrator.
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115
Remote Composer
You can use any combination of local and remote Composers with the server. Having
multiple Composers distributes the workload of the Compose component—this is
helpful especially if your company sends and receives a large volume of documents
and faxes.
Multiple Composers also provide failover support for each other. If a system with a
Composer goes offline, the other Composers assume the workload. This does not
require any configuration—failover support is built into the Compose component
when you have multiple Composers running in your environment.
Assigning Distributed COM permissions
Assign Distributed COM permissions on the computer where you plan to install a
remote Composer. (See "Assigning Distributed COM permissions" on page 16.)
Important! Complete this step before you begin installing a remote
Composer.
Adding the server account to the Administrators group
The server account must belong to the Administrators group on the computer where
you plan to install a remote Composer. If necessary, add the server account to the
Administrators group. For detailed steps on adding users to groups, consult Windows
help.
Installing a remote Composer
To install a remote Composer:
1. Log on to the computer where you want to install a remote Composer using
the server account. (This is the same account you used to install the
AccuRoute or Genifax server software.) Then insert the AccuRoute or
Genifax installation CD into the CD-ROM drive.
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116
2. Navigate to the \MessageServer directory on the CD, and double-click
setup.exe. The InstallShield Wizard launches and displays the Welcome
screen.
3. Click Next. The License Agreement screen appears.
4. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Customer
Information screen appears.
5. Type your user name in the User Name text box, your company name in the
Company Name text box, and your server license key in the License Number
text boxes, and click Next. The Choose Destination Location screen appears.
6. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the server software, click OK, and click Next.) The Setup Type
screen appears.
7. Select the Custom option and click Next. The Select Features screen
appears.
8. Select the Compose option, clear all the other options, and click Next. The
Omtool Server User screen appears.
9. Type the logon credentials associated with the user account you have
designated for the server. Type the domain in the NT Domain text box, the
user name in the User Name text box, and the password in the Password and
Confirm Password text boxes, and click Next. The Start Copying Files screen
appears.
10. Review the installation settings and click Next to begin installing the server
options you selected. The InstallShield Wizard installs the server options you
selected and displays the InstallShield Wizard Complete screen.
11. Click Finish to restart your computer.
Now that you have installed the Compose component software on a remote
computer, you must add the Composer to the server.
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117
Adding the Composer to the server
Note: This procedure requires a license key for the Composer. If you do
not have a license key that will allow you to add the Composer to the
server, contact Omtool Sales to purchase one. (See "Sales and licensing"
on page 4.)
To add the Composer to the server:
1. Log on to a system where the Administrator is installed.
2. Start the Administrator.
3. Click Components in the console tree.
4. Right-click Compose in the details pane and select Properties.
5. Click the Composers tab.
6. Click the Add button.
7. Type the computer name or IP address of the remote Composer in the Server
Address text box. Type the license key for the remote Composer in the
License key text box.
8. Click OK to add the remote Composer to the server. The remote
Composer should appear in the list of Composers on the Composers tab.
9. Click OK to save your changes to the Compose component.
Now that you have added the remote Composer to the server, it is enabled by default
and will begin converting messages for the server.
Tip: You can modify the properties of each Composer. This determines
the types of conversions this Composer performs. For more information,
refer to the Administrator help: http://www.omtool.com/omtoolserver/
v331/documentation/admin/index.htm
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118
Remote Modem Server
A remote Modem Server sends and receives faxes for the AccuRoute or Genifax
server. A Modem Server requires Modem Server software and at least one fax board.
For a complete list of requirements for remote Modem Servers, go to "Remote
Modem Servers (for servers with faxing capability)" on page 12.
Assigning Distributed COM permissions
Assign Distributed COM permissions on the computer where you plan to install a
remote Modem Server. (See "Assigning Distributed COM permissions" on page 16.)
Important! Complete this step before you begin installing a remote
Modem Server.
Adding the server account to the Administrators group
The server account must belong to the Administrators group on the computer where
you plan to install a remote Modem Server. If necessary, add the server account to
the Administrators group. For detailed steps on adding users to groups, consult
Windows help.
Installing a remote Modem Server
To install a remote Modem Server:
1. Log on to the computer where you want to install a remote Modem Server
using the server account. (This is the same account you used to install the
AccuRoute or Genifax server software.) Then insert the AccuRoute or
Genifax installation CD into the CD-ROM drive.
2. Navigate to the \MessageServer directory on the CD, and double-click
setup.exe. The InstallShield Wizard launches and displays the Welcome
screen.
3. Click Next. The License Agreement screen appears.
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119
4. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Customer
Information screen appears.
5. Type your user name in the User Name text box, your company name in the
Company Name text box, and your server license key in the License Number
text boxes, and click Next. The Choose Destination Location screen appears.
6. Click Next to accept the default destination location. (If you want to change
the destination location, click Browse, navigate to the directory where you
want to install the server software, click OK, and click Next.) The Setup Type
screen appears.
7. Select the Custom option and click Next. The Select Features screen
appears.
8. Select the Modem Server option, clear all the other options, and click
Next. The Omtool Server User screen appears.
9. Type the logon credentials associated with the user account you have
designated for the server. Type the domain in the NT Domain text box, the
user name in the User Name text box, and the password in the Password and
Confirm Password text boxes, and click Next. The Start Copying Files screen
appears.
10. Review the installation settings and click Next to begin installing the server
options you selected. The InstallShield Wizard installs the server options you
selected and displays the InstallShield Wizard Complete screen.
11. Click Finish to restart your computer.
Before the remote Modem Server can send and receive faxes for the server, you must
detect the fax board channels using the Administrator. Proceed to the next section.
Detecting the fax board channels on the remote Modem
Server
To detect the fax board channels on the remote Modem Server:
1. Start the Administrator.
2. Click Connectors in the console tree.
3. Right-click the Telco connector in the details pane and select Properties.
4. Click the Channels tab.
5. Click the Detect Channels button.
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120
6. Type the computer name or IP address of the remote Modem Server in the
Server Address text box and click Next.
7. Click OK to save your changes to the Telco connector.
Now that you have detected the channels on the remote Modem Server, it will begin
sending and/or receiving faxes for the server.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 7: Clustering
In this chapter...
• "Introduction to clustering" on page 122
• "Requirements" on page 126
• "Setting up the servers in the cluster" on page 130
• "Creating the cluster" on page 134
• "Simulating a failure" on page 135
122
Introduction to clustering
Clustering, an advanced feature of AccuRoute and Genifax, ensures that your
company experiences no down time when a failure causes a server to go offline.
A cluster includes at least three servers:
• Primary server: Assumes the workload under normal conditions.
• Secondary server: Assumes the workload while the primary server is offline.
• Database server: Store databases, server configuration files, and Telco
share1.
Note: This database server can also be a remote Administrator2,
Composer3, and/or Modem Server4.
Because the databases, server configuration files, and Telco share reside on the
database server, both the primary server and the secondary server can access them
readily.
The “watchdog” of the cluster is the Cluster Manager service, a Windows service that
runs on both servers and monitors a table in the message database that resides on
the database server. When the primary server stops writing to the table, the
secondary server starts its Omtool services and assumes the workload until the
primary server comes back online.
1. The Telco share is a shared directory for inbound and outbound faxes. After receiving an inbound fax,
a Modem Server copies the fax to the Telco share directory so that the Telco connector on the
AccuRoute or Genifax server can collect it. Conversely, after the AccuRoute or Genifax server
processes an outbound fax, the Telco connector copies the fax to the Telco share directory so that
the Modem Server can collect and deliver it.
2. Refers to the Administrator (the application you use to manage the AccuRoute or Genifax server)
when it is installed on a remote computer.
3. A composer associated with the AccuRoute or Genifax server that resides on a remote computer.
Whether your AccuRoute or Genifax server utilizes one composer or multiple composers, a
composer can reside on the database server in a cluster.
4. A Modem Server associated with the AccuRoute or Genifax server that resides on a remote
computer. Whether your AccuRoute or Genifax server utilized one Modem Server or multiple
Modem Servers, a Modem Server can reside on the database server in a cluster.
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Primary server active
Under normal conditions, the primary server is the “active” server in the cluster. It
assumes the workload, runs all the Omtool services, and constantly writes to the
databases on the database server.
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Primary server offline
When the primary server goes offline for more than 45 seconds, the Cluster Manager
starts the Omtool services on the secondary server, allowing the secondary server
to assume the workload. The transition occurs immediately, restricting any potential
down-time to approximately 1 to 5 minutes.
The secondary server handles the workload until the primary server comes back
online. The Cluster Manager, continually monitoring the databases that reside on the
database server, instantly detects when the primary server has been restored and
starts the Omtool services on the primary server. Now the primary server assumes
the workload again and becomes the active server in the cluster.
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The Cluster Manager facilitates the workload transition between the primary server
and the secondary server. Transitions are immediate and automatic, requiring no
manual intervention.
Monitoring the primary server
When the secondary server becomes the active server in the cluster, you must
restore the primary server before it can assume the workload again. There are three
ways you can learn about a failure on the primary server:
• A dialog box appears in the Administrator and instructs you to close the
Administrator. This RPC error occurs in any instance of the Administrator.
After quitting the Administrator, you can start the Administrator again.
• The Application Event Viewer on the primary server logs an error.
• A third-party monitoring application, if configured for your AccuRoute or
Genifax server, can monitor the server and detect the error.
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Requirements
Primary and secondary servers
The primary and secondary servers must meet the minimum requirements for
AccuRoute and Genifax servers. (See "AccuRoute and Genifax servers" on page 8.)
Note: Clustering is a licensed feature. You should have a unique license
key for each server.
Database server
The database server must meet the minimum requirements for AccuRoute and
Genifax servers. (See "AccuRoute and Genifax servers" on page 8.)
Additionally, SQL Server 2000 must be installed on the database server. Microsoft SQL
Server 2000 Desktop Engine (MSDE) does not satisfy this requirement.
Supported Modem Server configurations
You can set up a cluster with one, two, or three Modem Servers. See "One Modem
Server" on page 127, "Two Modem Servers" on page 128, and "Three Modem
Servers" on page 129.
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One Modem Server
When the Modem Server resides on the database server, the Modem Server sends
and receives faxes for the active server in the cluster.
This configuration requires at least one fax board. (You can install multiple fax boards
on the database server if the computer can support additional boards.)
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Two Modem Servers
When a Modem Server resides on both the primary server and the secondary server,
the active server utilizes two Modem Servers equally to send and receive faxes.
This configuration requires at least two fax boards. (You can install multiple fax
boards on the each server if it can support additional boards.)
Note: Alternatively, the Modem Server can reside on the database server
and one of the servers in the cluster.
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Three Modem Servers
When a Modem Server resides on the primary server, the secondary server, and the
database server, the active server utilizes three Modem Servers equally to send and
receive faxes.
This configuration requires at least three fax boards. (You can install multiple fax
boards on each server in the cluster if it can support additional boards.)
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Setting up the servers in the
cluster
Step 1: Setting up the database server
Installing SQL Server
Install SQL Server 2000 on the database server in the cluster. This is a requirement.
Creating directories on the database server
Before you install the server software on the primary server, go to the database
server and create these directories anywhere in the local directory structure:
• \Messages (Stores the message database.)
• \Config (Stores the configuration files for the server.)
• \Locks (Stores objects in use by the message server.)
Share these directories, and configure their permissions so that the server account
has read, write, and delete permissions. For more information on sharing directories
and assigning permissions, consult Windows help.
Creating a telco share
To create a telco share:
1. Create a directory on the database server. Use a friendly name that you and
other network administrators can identify easily.
2. Share the directory, and configure the permissions so that the server account
has read and write access to the directory. For more information on sharing
directories and assigning permissions, consult Windows help.
Note: You must grant read and write permissions to all server accounts
that require access to this directory. This applies if you have multiple
AccuRoute or Genifax servers that were installed using different server
accounts.
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Step 2: Setting up the primary server
Installing the server software
Complete the server installation on the primary server as if you are setting up a single
server that does not belong to a cluster. During the installation, the setup program
for the server prompts you to indicate the location where the database should be
created; specify the name of the database server.
Configuring the server to use the telco share on the database server
To configure the server to use the telco share on the database server:
1. Start the Administrator.
2. Expand the computer name associated with the server that should use the
telco share.
3. Expand Connectors and double-click the Telco connector in the details pane.
4. Click the Advanced button on the General tab.
5. Type the path to the telco share in the text box
(\\DatabaseServerName\ShareName) and click OK.
6. Click OK to save your changes to the Telco connector.
Moving logicals from the primary server to the database server
When you set up the database server, you created \Config, \Messages, and \Locks
directories. Go to the \Config, \Messages, and \Locks directories on the primary
server, copy the files in these directories, and paste them to the \Config, \Messages,
and \Locks directories on the database server.
To copy the files from the primary server to the database server:
1. Locate the \Messages directory on the primary server. (The default location
of the \Messages directory is: C:\Program
Files\Omtool\OmtoolServer\Messages) Select all the files in this directory,
copy them to the clipboard, and paste them in the \Messages directory on the
database server.
2. Locate the \Config directory on the primary server. (The default location of
the \Config directory is: C:\Program Files\Omtool\OmtoolServer\Config)
Select all the files in this directory, copy them to the clipboard, and paste
them in the \Config directory on the database server.
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3. Locate the \Locks directory on the primary server. (The default location of
the \Locks directory is: C:\Program Files\Omtool\OmtoolServer\Locks)
Select all the files in this directory, copy them to the clipboard, and paste
them in the \Locks directory on the database server.
Now you must configure the primary server to use the \Config, \Messages, and \Locks
directories on the database server.
To configure the primary server to use the \Config, \Messages, and \Locks directories
on the database server:
1. Stop all the Omtool services.
Tip: The names of all services associated with AccuRoute or Genifax
begin with “Omtool”. If necessary, sort the list of services by Name to
locate all the Omtool services easily.
2. Click the Start button and select Run.
3. Type regedit and press ENTER.
4. Navigate to the following directory in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\OMTOOL\GENIFAX\CURRENT_
VERSION\LOGICALS
5. Edit the MESSAGES key. Type the path to the \Messages directory on the
database server in the Value data text box. (Use a trailing backslash after the
\Messages directory. For example:
\\DatabaseServerName\DirectoryName\Messages\)
6. Edit the MESSAGES_UNC key. Type the path to the \Messages directory on
the database server in the Value data text box. (The path should match the
path used in the previous step.)
7. Edit the CONFIG key. Type the path to the \Config directory on the database
server in the Value data text box. (Use a trailing backslash after the \Config
directory. For example:
\\DatabaseServerName\DirectoryName\Config\)
8. Edit the LOCKS key. Type the path to the \Locks directory on the database
server in the Value data text box. (Use a trailing backslash after the \Locks
directory. For example:
\\DatabaseServerName\DirectoryName\Locks\)
9. Close the registry editor.
10. Restart all the Omtool services.
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Step 3: Setting up the secondary server
Complete the server installation on the secondary server. (The setup should be
exactly the same as the primary server.) During the setup, quit the server
configuration wizard without configuring any server settings. When you are
prompted to run the wizard the next time you start the Administrator, click No.
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Creating the cluster
Important! Before creating the cluster, verify that the primary server
can send and receive documents and/or faxes successfully.
To configure the cluster from the secondary server:
1. Start the Administrator on the secondary server.
2. Right-click the computer name of the secondary server in the console tree and
select Properties.
3. Click the Cluster tab.
4. Click the Set up cluster button.
5. Type the name of the primary server in the Name text box.
6. Type the name of the primary server’s domain in the Domain text box, the
user name associated with the server account in the User text box, and the
password associated with the server account in the Password and Confirm text
boxes. Click Finish.
The Cluster Manager service starts on the secondary server and begins monitoring
the message database on the database server. Restart both servers. First restart the
primary server, and then restart the secondary server.
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Simulating a failure
To simulate a failure on the primary server and test the cluster configuration:
1. Start the Windows Task Manager on the primary server and the secondary
server and click the Processes tab.
• The OMSvrClusterMgr process should be running on both servers.
• The connector processes (OmCon*) should be running on the primary
server only. This indicates that the primary server is the active server in the
cluster.
2. Shut down the primary server. Within two minutes, the connector processes
(OmCon*) should be running on the secondary server.
3. Start the primary server. Once the server has been online for about two
minutes (after it finishes booting), the connector services (OmCon*) should
stop running on the secondary server and start running on the primary
server.
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Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 8: Introduction to the
Administrator
In this chapter...
• "Getting started using the Administrator" on page 138
• "Connectors" on page 139
• "Components" on page 144
• "Messages" on page 148
• "Rules" on page 149
• "Modem Status" on page 150
• "Registered Users" on page 151
• "Omtool Web Center" on page 152
138
Getting started using the
Administrator
The Administrator, a snap-in to the Microsoft Management Console, is the application
that allows you to manage the AccuRoute and Genifax servers in your environment. 1
When you start the Administrator, the console tree displays a series of containers.
This chapter describes each of these containers (and their subcontainers) generally.
Above: The Console Root displays the Omtool Server Administrator, an MMC
snap-in. The Omtool Server Administrator displays the properties of each server
separately. (Only one server, ENGSMOKE2, appears in this screen capture.)
You can access the properties of a server using the containers in the console
tree, which include (top to bottom) Omtool Web Center, Messages, Connectors,
Components, Rules, Registered Users, and Modem Status.
1. The Administrator allows you to manage all the AccuRoute and Genifax servers in your environment;
however, these servers must be located in the same domain or in different domains that share a
bidirectional trust.
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Connectors
Connectors have two primary functions:
• To collect outbound documents and faxes from e-mail applications, other
enterprise applications, office machines, and file shares.
• To deliver inbound and outbound documents, faxes, and notification
messages to recipients via e-mail applications, other enterprise applications,
databases, office machines, and file shares.
Your server supports the connectors described in this section. (Some of these
connectors require licenses.)
Database connector
Description: Allows the server to route inbound documents and faxes
to a SQL or Access database.
Type: Inbound
Supported with: AccuRoute, Genifax
DMS connector
Description: Allows your server to route documents to document
management systems, including Accutrac™ 8.0, Hummingbird® DM™
5.1, Hummingbird® DOCS Open® 3.9, Hummingbird® PowerDOCS®
4.0, XEROX® DocuShare® 2.2/3.0, iManage® InfoRite® 5.2/5.3 or
iManage® DeskSite™ 6.0.1/6.6, TRIM Context® 5.2, and Windows
FileShare.
Type: Inbound (document must include routing sheet generated with the
AccuRoute Client)
Supported with: AccuRoute
Notes: AccuRoute Client required
Exchange connector
Description: Allows your Genifax server to communicate with an
Exchange server. For inbound faxes, the Genifax server performs DID/
DTMF lookups in Active Directory or LDAP to determine the correct
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recipients, and routes these faxes to the Exchange connector, enabling
the Exchange server to deliver them to user e-mail accounts. For
outbound faxes, users can create and send faxes from Outlook using the
Genifax Send form or the Outlook New Message form. The Exchange
server routes these outbound faxes to the Exchange connector on the
Genifax server. Supported functionality includes DID/DTMF lookup to
determine the recipients of inbound documents, sender lookup to
populate the cover pages of outbound documents, recipient lookup to
populate the cover pages of outbound documents, non-delivery reports,
failover support when used with additional Exchange connectors, faxes
sent from Outlook, and Forms Publisher for publishing Genifax Send
forms to public folders. Compatible with the Genifax Desktop and
Genifax LE Desktop.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector required
Fax Sr. connector
Description: Connects the Genifax server and the Fax Sr. server.
Enables the Genifax server or the Fax Sr. server to deliver all outbound
faxes on behalf of both fax server applications.
Type: Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector required
Filescan connector
Description: Routes inbound documents to a folder in the local area
network and collects outbound documents and faxes from Filescan
folders in the local area network. Users and network scanning devices
can copy documents to Filescan folders where the Filescan connector
collects them.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
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HP LAN Fax connector
Description: Provides your company with a method of sending
outbound faxes from an HP Digital Sender through the Genifax server.
When configured for a Genifax server, the Digital Sender copies scanned
documents to a shared folder where the HP LAN Fax connector collects
them.
Type: Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector required
Notes connector
Description: Allows your Genifax server to communicate with a
Notes/Domino server. For inbound faxes, the Genifax server performs
DID/DTMF lookups to determine the correct recipients, and routes
these faxes to the Notes connector, enabling the Notes/Domino server
to deliver them to user e-mail accounts. For outbound faxes, users can
create and send faxes from Notes using the Genifax Fax Memo form or
the Notes New Memo form. The Notes/Domino server routes these
outbound faxes to the Notes connector on the Genifax server.
Supported functionality includes DID/DTMF lookup to determine the
recipients of inbound documents, and faxes sent from Notes.
Compatible with the Genifax Desktop and Genifax LE Desktop.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector required
Omtool connector
Description: Manages the communications between the server and its
connectors. All servers require the Omtool connector; it cannot be
deleted.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
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Printer connector
Description: Allows the server to route documents and faxes to
printers in the local area network.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
Notes: The Printer connector supports printing to a UNC path
(\\PrintServer\Printer) when the print server is located in the same
domain as the server or in another domain that has a bidirectional trust
with the server’s domain. The Printer connector supports printing to an
IP address when the Xerox Walk-Up Printing Driver 2.0 has been
installed on the server and the destination printer is a Xerox
multifunction device in the local area network. (You can download the
Xerox Walk-Up Printing Driver 2.0 from the Xerox web site.)
SAP connector
Description: Allows the server to communicate with SAP applications
such as Business Workplace. Collects outbound faxes and routes
inbound faxes to shared folders on the SAP ComServer.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector and SAP ComServer required. ComServer can
be installed from the AccuRoute or Genifax installation CD.
SMTP connector
Description: Allows the server to communicate with an SMTP mail
server.
Type: Inbound, Outbound
Supported with: AccuRoute, Genifax
Notes: Requires Internet Information Services (IIS) on the AccuRoute
or Genifax server. Works in conjunction with an SMTP mail server or a
virtual SMTP mail server that has been configured to act as a smart host.
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SSR connector
Description: Allows a server to route an outbound fax to another
server that is located closer to the dialing destination. When the server
closest to a dialing destination delivers a fax, your company can cut calling
costs associated with sending faxes.
Type: Outbound
Supported with: AccuRoute, Genifax
Notes: Telco connector required.
Telco connector
Description: Manages Modem Servers for an AccuRoute or Genifax
server. (A Modem Server is a computer where you have installed a fax
board and Modem Server software.) Because the settings in the Telco
connector apply to all the Modem Servers it manages, sometimes servers
require multiple Telco connectors, especially in cases where the
company has Modem Servers located in different calling areas.
Type: Outbound
Supported with: AccuRoute, Genifax
Notes: Supported fax modem, modem drivers, and adequate telephone
service from your local telephone service provider required.
XeroxScan connector
Description: Provides your company with a method of sending hardcopy documents from a Xerox multifunction device through an
AccuRoute or Genifax server. When configured, the Xerox MFD copies
scanned documents to a repository where the XeroxScan connector
collects them. Works in conjunction with Network Fax and network
scanning templates on the Xerox MFD.
Type: Outbound
Supported with: AccuRoute, Genifax
Notes: Mail connector and Telco connector required
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Components
Approval Manager component
The Approval Manager component analyzes every outbound fax and determines
whether it requires approval. If the fax requires approval, an approval manager must
approve the fax before the server can deliver it.2
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Approval Pending component
The Approval Pending component holds an outbound fax that requires approval until
an approval manager approves or declines the fax. If the fax is approved, the server
continues preparing the fax for delivery. If the fax is declined, the server stops
preparing the fax for delivery. In both cases, the server captures the approval
manager’s comments and sends them to the sender in an e-mail notification message
with the results of the review.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Billing component
The Billing component extracts billing information, including billing codes, from an
outbound document or fax and saves this information in a table. Works in
conjunction with CostRecovery, an application that allows your company to recover
costs associated with sending documents and faxes.
Compose component
The Compose component performs several functions: it converts files into the
appropriate formats such as PDF or TIFF for delivery, generates notification messages
for senders, recipients, and approval managers, and creates cover pages for outbound
documents and faxes.
2. A fax can require approval or review, but not both.
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Delivery Pending component
When the server has finished preparing an inbound or outbound document or fax for
delivery, the Delivery Pending component holds the document or fax until a
connector delivers the document or fax to a recipient or destination, or to another
application that executes the delivery.
Dispatch component
As soon as a connector collects a document or fax—inbound or outbound, the
Dispatch component analyzes the document or fax, applies routing rules, and routes
it to a component or connector. Before routing an outbound fax to a component or
connector, the Dispatch component normalizes the destination address.
Embedded Directive Manager component
The Embedded Directive Manager component analyzes documents and faxes.
Depending on the routing rule that applied to an individual document or fax, this
component might scan the document and detect the embedded directive, apply a
specific embedded directive to the document, or recognize an embedded directive
that has been associated with the document. After identifying the embedded
directive3 that should be associated with the document, the Embedded Directive
Manager component retrieves delivery instructions for the document and makes this
information available to the server.
FaxCenter Routing component
The FaxCenter Routing component routes inbound faxes to FaxCenter4 based on
routing rules. Until a user routes a fax to its final destination, the fax resides in the
FaxCenter Routing component.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Lookup Manager component
The Lookup Manager component performs for several reasons: lookup determines
the recipient of an inbound fax, retrieves information about a sender for use on cover
pages, and retrieves information about a recipient for use on cover pages.
3. Embedded directives provide secure fax delivery in Genifax and document routing in AccuRoute.
4. FaxCenter is a client application used for inbound fax routing.
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Maintenance component
The Maintenance component archives documents and faxes from the server database
to another database or folder, and cleans up the server database by removing old
documents, faxes, and billing records.5
Notification component
The Notification component analyzes each document or fax, and determines
identifies all notification messages required for it. The sender, recipient, or approval
manager associated with a document or fax might require notification.
Preview Manager component
The Preview Manager component analyzes an outbound fax and determines whether
the sender requested a preview. If the fax requires a preview, the sender must
preview the fax and accept it before the server can deliver it.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Preview Pending component
The Preview Pending component holds an outbound fax that requires a preview until
the sender accepts or rejects the fax. If the fax is accepted, the server continues
preparing the fax for delivery. If the fax is rejected, the server stops preparing the fax
for delivery.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Recipient Registration Manager component
The Recipient Registration Manager component analyzes an outbound fax and
determines whether the sender requested secure fax delivery. If the sender
requested secure fax delivery, this component determines whether the recipient has
previously registered as a secure fax destination. If the recipient has not registered,
5. The archive and cleanup functions are complimentary and should be configured together. For example,
each document or fax should be archived to another database or folder before it is removed from the
server database.
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the Recipient Registration Manager component generates a notification message and
sends it to the recipient.
Recipient Registration Pending component
When a sender requests secure fax delivery and the recipient has not registered as a
secure fax destination, the Recipient Registration Pending component holds the fax
until the recipient registers. Once the recipient registers as a secure fax destination6,
the Recipient Registration Pending component releases the fax to the recipient and
allows all faxes to be delivered automatically to the same recipient.
Review Manager component
The Review Manager component analyzes each outbound fax and determines
whether a review is required.7
Note: A fax can require approval or review, but not both.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
Review Pending component
The Review Pending component holds an outbound fax that requires review until an
approval manager accepts or rejects the fax. When the review is complete, the server
captures the approval manager’s comments and sends them to the sender in an e-mail
notification message with the results of the review.
This component appears in the Administrator on an AccuRoute server and a Genifax
server; however, only servers licensed as Genifax servers can use functionality
associated with this component.
6. The Embedded Directive Manager component handles the registration request.
7. Unlike approval and preview, the outcome of the review does not determine whether the server can
deliver the fax. Review simply allows the sender to receive feedback from an approval manager.
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Messages
The Messages container in the console tree allows you to locate, track, and manage
documents and faxes on the server. The In Process container displays documents and
faxes that are active on the server. Once the server has completely finished
processing a document or fax, it appears in the History container.
You can customize the view of the In Process and History folders so that they display
only documents and faxes from today, this week, or this month. Additionally, you can
sort documents and faxes by their properties, and view them by their current
processing state and status on the server or their final state in the History.
Tip: If your server has a Telco connector and you want to test the server
installation or troubleshoot faxes, you can send a Quick Fax. A Quick Fax
is a fax that originates on the server, so you do not need to use an e-mail
client application to send it and it does not rely on a connector to enter
the server. This feature is helpful when you have completed the server
installation and you want to test the functionality of the fax board.
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Rules
The server applies rules to all documents and faxes (inbound and outbound)
systematically. When you installed the server software, the installation program
created some default routing rules for you, such as the rule that routes all documents
and faxes with a printer destination to the Printer connector. Additionally, you can
create an unlimited number of rules, customize them for your company, and order
them to achieve the desired behavior.
When you want to create or modify an inbound or outbound rule, a wizard-based
application assists you in:
• selecting criteria for the rule;
• choosing an action for documents and faxes that match the rule;
• choosing a failover action for documents and faxes that match the rule (the
failover action applies to the document or fax if the primary action fails);
• naming the rule;
• selecting special options, such as whether the server should stop applying
other rules to a document or fax after applying a rule;
• and ordering the rules to achieve the desired behavior.
You should review the rules whenever you add a connector to the server or modify
the functionality of the server in some general way.
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Modem Status
The Modem Status container in the console tree allows you to view the status of all
modem channels associated with your server8. At a quick glance, you can:
• identify a channel by its channel number.
• view the mode of each channel. The mode indicates whether the channel
has been configured for sending only, receiving only, or both sending and
receiving.
• view the current status of the channel to determine whether it is listening
for faxes, stopped, or processing faxes.
• view the details of a fax as it being processed by a channel.
You can modify the properties of individual channels and general properties that apply
to the Telco connector by modifying the properties of the Telco connector.
8. This feature applies to servers with Telco connectors. If your server does not have a Telco connector,
the Modem Status container appears in the console tree, but does not display any channels in the
details pane.
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Registered Users
The Registered Users container in the console tree allows you to manager the
database of registered users. You should register a user if:
• the user is an approval manager9 to another user. (Genifax only)
• the user’s outbound faxes require approval or review. (Genifax only)
• you want to grant the user permissions to run FaxCenter. (Genifax only)
• you want to assign delegates10, assistants11, or a printer12 to the user.
• you want to grant the user permissions to run the AccuRoute Client.
(AccuRoute only)
• you want to grant the user permissions to send faxes using the Web
Client13. (Genifax only)
• you want to apply a ruleset14 to a particular user.
A user can become a registered user automatically if the user chooses a delegate,
assistant, or printer using the Web Client. (The Web Client is a web-based application
associated with Genifax servers.) In this instance, the server automatically registers a
user, and the newly registered user inherits additional properties from the default
recipient.
9. An approval manager is a user who can approve or review faxes that another user sends.
10. A delegate is a user who can send a fax on behalf of another user. This feature is available from the
Genifax LE Send form only.
11. An assistant is a user who receives a copy of all faxes that another user sends and receives.
12. A printer generates a copy of all faxes that a user sends and receives.
13. A web-based application for Genifax.
14. A ruleset is a method of linking a routing rule to a user.
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Omtool Web Center
The Web Center is a direct link to the Omtool Support web site that provides you
with access to product announcements, updates and service releases, news alerts,
documentation, and other valuable information.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Chapter 9: Installing client
applications
In this chapter...
• "AccuRoute Client" on page 154
• "CostRecovery" on page 161
• "FaxCenter" on page 163
• "Genifax Desktop Client - Corporate Edition" on page 176
• "Genifax Desktop Client - Legal Edition" on page 184
154
AccuRoute Client
The AccuRoute Client is a desktop application that enables users to submit
messages—both hard copy and electronic documents—to the AccuRoute server.
Once documents enter the messaging system, the server processes these documents
and sends them to their final destinations. Depending on the connectors you will use
with AccuRoute, the server can route these outbound documents to e-mail
recipients, fax recipients, databases, folders, document management systems,
document repositories, and printers.
How does this work? The AccuRoute Client user creates a “routing sheet” that
specifies the destinations for an outbound message. The server generates an
embedded directive1 for this routing sheet. The embedded directive, a data string,
appears on the routing sheet and gets stored on the server.
Now that the server has generated an embedded directive for the routing sheet, the
user can do either of the following:
• Print the routing sheet. To submit the outbound message to the server, the
user will take the routing sheet and all documents that should be part of the
outbound message to a network scanner. The user will specify a network
folder as the destination for the scanned image.
The scanner saves the scanned image as a file in the specified folder, and the
Filescan connector allows the file to enter the messaging system as an
outbound message. The server detects the embedded directive, and
processes the outbound message according to the instructions associated
with the embedded directive.
• Save the routing sheet to the desktop. To submit the outbound message to
the server, the user will create an e-mail message, attach the routing sheet
and all documents that should be part of the outbound message, and send
the e-mail message to a special SMTP-formatted address.
The SMTP connector allows the outbound message to enter the messaging
system as an outbound message. The server detects the embedded
directive, and processes the outbound message according to the
instructions associated with the embedded directive.
1. An embedded directive is an encoded key. This key is associated with processing instructions for the
outbound message.
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Note: The AccuRoute Client requires some specific configuration on the
AccuRoute server. You need to configure the Filescan connector and/or
the SMTP connector to allow outbound messages to enter the messaging
system, and instruct users on how they should submit their messages to
the AccuRoute server.
Tip: The Filescan connector is the ideal solution for getting hard copy
documents into the messaging system, while the SMTP connector is the
ideal solution for electronic documents.
This section provides you with the steps you need to install the AccuRoute Client on
client systems in your company’s network and configure the application so that it can
profile documents to your company’s document management system or repository.
Requirements
The system where you will install the AccuRoute Client must meet the following
minimum requirements:
• Pentium®-class processor
• Windows® XP Professional/2000 with SP3 or later
• 20 MB hard disk space
• 64 MB RAM (128 recommended)
• Internet Explorer 6.0
• Microsoft® Outlook® 2003/2002/2000, Notes 6.5/6.0/5.0, or Novell
GroupWise 6.0/5.5
• Acrobat® Reader® 5.0 or later
Supported document management systems and document
repositories
The AccuRoute Client supports several document destination types, including
document management applications:
• Accutrac™ 8.0
• Hummingbird® DM™ 5.1
• Hummingbird® DOCS Open® 3.9
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• Hummingbird® PowerDOCS® 4.0
• XEROX® DocuShare® 2.2/3.0
• iManage® InfoRite® 5.2/5.3
• iManage® DeskSite™ 6.0.1/6.6
• TRIM Context® 5.2
• Windows Fileshare
Tip: Omtool supports document management applications via the
Omtool DMS Libraries. Periodically Omtool releases updates to the
Omtool DMS Libraries. Updates often include support for new document
management applications, as well as resolutions to issues reported in the
previous release. To check for updates, visit http://www.omtool.com/
support and go to the Downloads & Docs section.
Installing the AccuRoute Client
There are two ways you can install the AccuRoute Client on client systems:
• Run the setup program. As soon as you run the setup and complete the
InstallShield wizard, the user can begin creating routing sheets and
submitting documents to the AccuRoute server.2 If you want to install the
AccuRoute Client using this method, see "Running the setup program" on
page 157.
• Perform a silent installation. This command line procedure allows you to
deploy the application to the user’s desktop silently, meaning that you do
not disrupt the user who might be working. If you want to install the
AccuRoute Client using this method, see "Performing a silent installation"
on page 157.
Tip: After you install the AccuRoute Client using the silent installation
program, you can configure the AccuRoute Client to support document
management applications. (Instructions are provided in the AccuRoute
Client help.)
2. This requires that you have installed the AccuRoute server and configured it with the appropriate
connectors that allow the server to collect files from various sources, process them, and deliver them
to their intended recipients.
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Running the setup program
Tip: The setup program for the AccuRoute Client is located on the server
in the \Omtool\OmtoolServer\Clients\AccuRouteClient directory. You
can invoke the setup program from the server or client. If you plan to
invoke the setup program from the server, map a drive to the client. If
you plan to invoke the setup program from the client, verify that the
\Omtool\OmtoolServer\Clients\AccuRouteClient directory on the server
is shared.
To install the AccuRoute Client:
1. Log on to the server or client, navigate to the
\Omtool\OmtoolServer\Clients\AccuRouteClient directory on the server,
and double-click setup.exe. The InstallShield Wizard for the AccuRoute
Client begins and displays the Welcome screen.
2. Click Next. The License Agreement screen appears.
3. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
4. Click Browse, navigate to the location where you want to install the
AccuRoute Client, select the installation directory, click OK, and click Next.
The AccuRoute Client screen appears.
5. Choose the mail system that this installation of the AccuRoute Client should
support. Select the Microsoft Outlook option, the Lotus Notes option,
or the Novell GroupWise option and click Next. The Start Copying Files
screen appears.
Note: The mail system you select must already be installed on the system
where you are installing the AccuRoute Client.
6. Review the installation settings and click Next to begin installing the
AccuRoute Client. The InstallShield Wizard Complete screen appears.
7. Click Finish.
The installation is complete.
Performing a silent installation
To install the AccuRoute Client silently, you need to record an InstallShield settings
file, prepare the setup files with the appropriate information such as the path to the
target installation directory and the name of the e-mail application you want the
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AccuRoute Client to support, and then launch the silent installation program from a
command line.
Recording an InstallShield settings file
Using the following procedure, you will create an InstallShield settings file (setup.iss)
for the silent installation. This file allows InstallShield to add information about the
AccuRoute Client to your computer.
Note: As you complete the setup, configure the installation appropriately
for the target systems in your environment.
To create an InstallShield settings file:
1. Open a Windows command prompt on the server.
2. Set the directory to the \Omtool\OmtoolServer\Clients\AccuRouteClient
directory.
Tip: For help using the Windows command prompt, type cd /? and
press ENTER.
3. Type setup.exe /r /f1"[location of
\Omtool\OmtoolServer\Clients\AccuRouteClient directory on
the server]" and press ENTER.
Note: Replace [location of
\Omtool\OmtoolServer\Clients\AccuRouteClient
directory on the server] with the location of the
\Omtool\OmtoolServer\Clients\AccuRouteClient directory on the
server. For example: setup.exe /r /f1"c:\Program
Files\Omtool\OmtoolServer\Clients\AccuRouteClient
\setup.iss"
The InstallShield Wizard for the AccuRoute Client begins and displays the
Welcome screen.
4. Click Next. The License Agreement screen appears.
5. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
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6. Click Browse, navigate to the location where you want to install the
AccuRoute Client, select the installation directory, click OK, and click Next.
The AccuRoute Client screen appears.
7. Choose the mail system that this installation of the AccuRoute Client should
support. Select the Microsoft Outlook option, the Lotus Notes option,
or the Novell GroupWise option and click Next. The Start Copying Files
screen appears.
Note: The mail system you select must already be installed on the system
where you are installing the AccuRoute Client.
8. Review the installation settings and click Next to begin installing the
AccuRoute Client. The InstallShield Wizard Complete screen appears.
9. Click Finish. The installation is complete.
Proceed to the next section.
Configuring the silent installation settings
Using the following procedure, you will prepare the setup files with the appropriate
information, including the path to the target installation directory and the name of the
e-mail application you want the AccuRoute Client to support.
To prepare the setup files for the AccuRoute Client silent installation:
1. Navigate to the \Omtool\OmtoolServer\Clients\AccuRouteClient directory
on the server, and open silent.ini in Notepad.
2. Locate the following line that specifies the target installation directory:
InstallDir=C:\Program Files\Omtool\AccuRouteClient
After InstallDir=, type the path to the target installation directory.
3. Locate the following line that specifies the e-mail application the AccuRoute
Client will support: EMail=Outlook
After EMail=, type the name of the e-mail application you want the
AccuRoute Client to support. Possible values for this setting are Outlook,
LotusNotes, and Groupwise.
4. Save the silent.ini file and close it.
5. Open the setup.iss file in Notepad.
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6. Locate the following line that specifies the target installation directory:
szDir=C:\Program Files\Omtool\AccuRouteClient\
Verify that the path to the target installation directory is the same path you
specified in the silent.ini file.
7. Save the file and close it.
Now that you have prepared the setup files, you are ready to launch the silent
installation program.
Launching the silent installation program
Using the following procedure, you will launch the silent installation program and
install the AccuRoute Client silently.
To launch the silent installation program for the AccuRoute Client:
1. Open a command prompt.
2. Set the directory to the \Omtool\OmtoolServer\Clients\AccuRouteClient
directory where the setup files are located.
Tip: For help on changing drives and directories using the command
prompt, type cd/? and press ENTER.
3. Type setup.exe /s /f1"[location of setup.iss file]" and press
ENTER.
Note: Replace [location of setup.iss file] with the location
of the InstallShield settings file (setup.iss) you created in a previous
section. For example: setup.exe /s /f1"c:\Program
Files\Omtool\OmtoolServer\AccuRouteClient
\setup.iss"
The silent installation program installs the AccuRoute Client to the location
specified in the silent.ini file.
The installation is complete.
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CostRecovery
CostRecovery is a stand-alone application that can extract billing data from the
messaging system. CostRecovery creates a file that you can post to your company’s
billing system to recover costs associated with sending and receiving documents.
In addition, CostRecovery includes the following features:
• The ability to collect message or document transactions from the message
database on the server.
• Customizable templates that can meet the needs of your billing system.
• The ability to price by page, and to assign different prices for the first page
and all additional pages, and to add a maximum price for any given message.
• The ability to price local, long distance, and international calls differently,
and to assign a maximum cost for each type of call. (This feature applies to
faxing.)
• The ability to price by page for copies, scanned documents, and storing
documents in a document management system.
• A scheduling feature that you can use to run automatically on a daily basis.
• The ability to parse partial strings from billing codes and to remove leading
zeros from numeric billing codes.
• The ability to collect data associated with inbound and outbound messages.
Requirements
The system where you will install CostRecovery must meet the following minimum
requirements:
• Pentium®-class processor, 300 MHz or faster
• 20 MB hard disk space
• 64 MB RAM (128 recommended)
• Windows® XP Professional/2000 with SP3 or later
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Installing CostRecovery
Note: The setup program for this application is located on the server in
the \Omtool\OmtoolServer\Clients\CostRecovery directory. You can run
the setup from the server or the client. If you run the setup from the
client, share the \Omtool\OmtoolServer\Clients\CostRecovery directory
on the server so that you can access it from the client, and map a drive
on the client to the \Omtool\OmtoolServer\Clients\CostRecovery
directory on the server if necessary.
To install CostRecovery:
1. Log on to the server (if necessary), navigate to the
\Omtool\OmtoolServer\Clients\CostRecovery directory, and double-click
setup.exe. The InstallShield Wizard for CostRecovery begins and displays
the Welcome screen.
2. Click Next. The License Agreement screen appears.
3. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
4. Click Browse, navigate to the location where you want to install
CostRecovery, select the installation directory, click OK, and click Next.
The Genifax Server screen appears.
5. Type the computer name or IP address of the server in the Genifax Server text
box and click Next. The Start Copying Files screen appears.
6. Review the installation settings and click Next to begin installing
CostRecovery. The InstallShield Wizard Complete screen appears.
7. Click Finish. The installation is complete.
Now that you have completed the CostRecovery installation, you can begin
configuring CostRecovery to collect billing data from the messaging system.
Note: In addition to configuring CostRecovery to collect data from the
messaging system, you must also enable the Billing component on the
server and configure it to collect the information you need. For more
information, refer to the Administrator help: http://www.omtool.com/
omtoolserver/v331/documentation/admin/index.htm
For documentation on CostRecovery, go to the \Omtool\CostRecovery directory
and view the OmtoolCostRecovery.pdf file.
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FaxCenter
FaxCenter is a fax routing application. While many inbound faxes will be routed
directly to recipients in your company, there are instances when someone needs to
review an inbound fax, determine its most appropriate recipient or destination, and
send the fax to that recipient or destination.
You can set up an inbound routing rule that determines which faxes need to be
reviewed and routed to the appropriate recipients and destinations. When these
inbound faxes arrive on the server, they are routed to FaxCenter users. FaxCenter
users determine the most appropriate recipients and destinations for each fax and
route faxes accordingly.
As you follow the procedures in this chapter, you will:
• Install FaxCenter on client systems.
• Add FaxCenter users to Registered Users in the Administrator and give
them permissions to run FaxCenter and use the appropriate features.
• Set up inbound routing rules on the server that determine which faxes get
routed to FaxCenter.
Once you have completed these steps, FaxCenter users can route faxes to e-mail
recipients, fax machines, network printers, and document management systems. They
might also be able to release outbound faxes in Registration Pending to secure
destinations.
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Requirements
Before you install FaxCenter on a client system, verify that the system meets all the
requirements in this section.
System requirements for FaxCenter
The system where you will install FaxCenter must meet the following minimum
requirements:
• Pentium®-class processor, 400 MHz or faster
• 128 MB RAM
• 2 GB hard drive with a minimum of 50 MB free space
• Windows® XP Professional/2000 Professional with SP1 or later
Supported document management systems and document
repositories
FaxCenter supports routing faxes to the following document management systems
and document repositories:
• Accutrac™ 8.0
• Hummingbird® DM™ 5.1
• Hummingbird® DOCS Open® 3.9
• Hummingbird® PowerDOCS® 4.0
• XEROX® DocuShare® 2.2/3.0
• iManage® InfoRite® 5.2/5.3
• iManage® DeskSite™ 6.0.1/6.6
• TRIM Context® 5.2
• Windows Fileshare
E-mail account
The FaxCenter user must have an e-mail account on your company’s e-mail server.
You need this e-mail address to add the FaxCenter user as a Registered User in the
Administrator, and the FaxCenter user needs this address to log in to FaxCenter.
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Image viewer for Windows XP
For systems with Windows XP, you need to install Imaging for Windows Professional
Edition (PRO), an image viewer that allows the FaxCenter user to view faxes in TIF
file format.
Note: The Windows 2000 operating system includes Imaging for
Windows.
For more information, go to the Imaging for Windows product page:
http://www.kofile.com/products/wmx/pro/pro_overview.htm
Registering FaxCenter users
In order to run FaxCenter, FaxCenter users must be Registered Users on the server.
When you create a Registered User, you can enable the user as a FaxCenter user,
assign the user permissions to use FaxCenter features, and configure other properties
for this user.
Using the following procedure, you will create a user account in the Administrator
under Registered Users. If you have already created a user account for the FaxCenter
user, you will modify the user’s FaxCenter properties.
To create a new user or modify the FaxCenter properties of a registered user:
1. Start the Administrator.
2. Create a new user or modify the properties of an existing user:
• To create a new user: Right-click Registered Users in the console tree
and select New | User. Type the name and e-mail address of the
FaxCenter user in the Name and E-mail text boxes.
• To modify the properties of an existing user: Click Registered
Users in the console tree and double-click a registered user in the details
pane.
3. Click the FaxCenter tab.
4. If you want to enable this user to use FaxCenter, select the Enable this user
as a FaxCenter user option, and then complete the following steps.
5. If you want to assign a FaxCenter password to this user, type the password in
the Password and Confirm text boxes. If you do not want to assign a password
to this user, leave the text boxes empty.
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6. When a FaxCenter user selects a fax in FaxCenter, the fax becomes locked
so that other FaxCenter users cannot access the same fax. (This prevents
multiple FaxCenter users from trying to modify or route the same fax.) Type
the number of minutes you want FaxCenter to wait before it unlocks the fax
this user has selected in the Automatically unlock fax after __ minutes spin
box.
7. You can create an e-mail address filter that limits the users whose e-mail
addresses appear in the FaxCenter Routing dialog box.
Note: The filter does not prevent the FaxCenter user from routing faxes
to other recipients and destinations.
If you want to create a filter, do one of the following:
• To create an e-mail address filter, use the following string:
email=[e-mail address of a user account]
For example: email=user@company.com
• To create a site filter, use the following string:
site=[name of the Exchange 5.5 site]
For example: site=Finance
• To create a name filter, use the following string:
name=[alias of a user account]
For example: name=jsmith
Note: The values you use in filters are not case-sensitive.
Tip: You can use an asterisk to indicate a wildcard. For example, if
email=*@company.com, then FaxCenter displays the e-mail accounts
in the domain you specified as potential routing destinations—in this case,
“company” is the domain you specified.
8. In the Allow User to section, select the check box beside each option you want
to enable for this user:
• Delete Faxes - Allow this user to delete faxes from the Processed Items list
in FaxCenter.
• Move to processed - Allow this user to move faxes from the New Items
list into the Processed Items list.
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• Combine Faxes - Allow this user to combine multiple faxes and route
them as one combined fax.
• View Entire Fax - Allow this user to view the entire fax. If this option is
not enabled, the FaxCenter user can view only the first page of each fax.
• Enter originator information when routing - Allow this user to
complete the Routing Transaction Description section3 of the Route Selected
Item dialog box when routing a fax. This configuration setting has two
additional options that you can enable:
– User may leave From empty - Select this if you want the
FaxCenter user to be able to leave the From field under Routing
Transaction Description empty, or clear this check box if you want to
require the user to provide the From information.
– User may leave Company empty - Select this if you want the
FaxCenter user to be able to leave the Company field under Routing
Transaction Description empty, or clear this check box if you want to
require the user to provide the Company information.
• Enable or Disable Afterhours Processing - Allow this user to set
After Hours4 for all FaxCenter users associated with the server.
• Release Registration Pending (HIPAA) - Allow this user to release
faxes from Recipient Registration Pending to secure destinations.
Important! Since releasing a fax can have legal ramifications in some
industries, you should make sure that the FaxCenter user understands
the process of secure delivery.
3. These fields allow the FaxCenter user to provide the fax recipient with information about the original
fax sender. Depending on how you configure notification messages for faxes that have been routed
from FaxCenter to e-mail recipients, these fields (From and Company) can appear in the notification
message from the server.
4. You can create inbound or outbound routing rules that specify how the server should handle messages
when it is after hours in your company. While this feature is versatile and can be configured in a variety
of ways, it is most commonly used in conjunction with FaxCenter. If your company uses FaxCenter,
people in your company rely on FaxCenter users to route inbound faxes in a timely manner. After
Hours prevents someone in your company from missing an important fax when FaxCenter users are
not in the office. When it is after hours in your company, you might want to consider routing inbound
faxes to network printers so that people can retrieve them when they arrive. For more information
about After Hours, refer to the Administrator help: http://www.omtool.com/omtoolserver/v331/
documentation/admin/index.htm
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• View all Faxes in FaxCenter - Allow this user to view all faxes in
FaxCenter, even those faxes that have not been routed directly to this user
for processing. When this option is enabled, this user can view all faxes on
the server that currently reside in the FaxCenter Routing state. Also, this
user can see faxes in all queues, including New Items, Processed Items,
Found Items, and Registration Pending.
9. Select the Route faxes as check box if you want the server to send the
routing recipient a notification message that includes a name and an e-mail
address for this FaxCenter user. If you select the check box, provide the
following information:
• Name - Type the name you want to appear in the From field on all faxes
that this user routes from FaxCenter. For example, the name can be the
name of the user or another name, such as "John Smith, fax router" or
"John Smith".
• E-mail - Type the e-mail address you want to appear in the From field on all
faxes that this user forwards from FaxCenter. For example, the e-mail
address can be associated with the FaxCenter user or another person who
you want to receive all replies to the forwarded fax.
10. Click the Select Columns to View button if you want to configure the
columns that this user will view in FaxCenter. Modify the column properties
and save your changes.
11. Click OK to save your changes to the properties for this registered user, or
click on another tab to modify more properties for this user.
Note: When you modify a user's FaxCenter permissions while that user is
currently logged into FaxCenter, the new permissions will not take effect
until the next time the user logs in to FaxCenter.
Creating routing rules for inbound faxes
Using the following procedure, you will create an inbound routing rule that
determines the faxes that should be routed to FaxCenter users. Once the server
routes these faxes to FaxCenter, FaxCenter users will review each fax, determine the
most appropriate recipients and destinations for the fax, and route the fax
accordingly.
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To create a rule for routing inbound faxes to FaxCenter:
1. Double-click Rules in the console tree.
2. Right-click Inbound and select New | Rule. The Specify the Criteria for this
Rule screen appears.
3. Click the Add button, select a criterion for inbound faxes that should match
this rule, and click Next.
4. Specify the parameters for the criterion you selected in the previous step and
click Finish.
5. Add more criteria for inbound faxes that should match this rule, if desired,
and click Next. The Specify the Actions to take for this Rule screen appears.
6. Click Add. The Add Rule Action screen appears.
7. Select FaxCenter and click Next. The Route to FaxCenter screen appears.
8. Select the FaxCenter user option only if you want the inbound faxes that
match this rule to be routed to a particular FaxCenter user, and then select
the FaxCenter user from the drop-down list. (If you do not select this option,
inbound faxes that match this rule will be routed to all FaxCenter users.)
Type the number of hours a fax can reside in FaxCenter in the Expiration
Time spin box. (If a fax has not been routed to a recipient or other
destination within the allotted time, the server fails the fax and removes it
from FaxCenter.)
Click Finish.
9. Add any other actions for inbound faxes that match this rule, if desired, and
click Next. The If any Action(s) fail do the following screen appears.
10. Add the actions you want to apply to faxes that match this rule if any of the
primary actions fail (optional), and click Next. The Specify a name for this rule
screen appears.
11. Type a friendly name for the rule in the text box, and configure the other
options in this screen as desired, and click Finish. The new rule wizard
creates the rule and displays all the inbound routing rules.
Now that you have created an inbound routing rule for FaxCenter, order the inbound
routing rules as desired.
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Installing FaxCenter
Using the following procedure, you will install FaxCenter on a client system. When
you complete this procedure, you will be able to route inbound faxes from FaxCenter
to e-mail recipients, fax machines, network printers, and your company’s document
management system or document repository.
Note: The setup program for this application is located on the server in
the \Omtool\OmtoolServer\Clients\FaxCenter directory. You can run
the setup from the server or the client. If you run the setup from the
client, share the \Omtool\OmtoolServer\Clients\FaxCenter directory on
the server so that you can access it from the client, and map a drive on
the client to the \Omtool\OmtoolServer\Clients\FaxCenter directory on
the server if necessary.
To install FaxCenter:
1. Log on to the server (if necessary), navigate to the
\Omtool\OmtoolServer\Clients\FaxCenter directory, and double-click
setup.exe. The InstallShield Wizard for FaxCenter begins and displays the
Welcome screen.
2. Click Next. The License Agreement screen appears.
3. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
4. Click Browse, navigate to the location where you want to install FaxCenter,
select the installation directory, click OK, and click Next. The FaxCenter
screen appears.
5. Select the document management system your company uses from the
Document Management drop-down list. If your company does not use a
document management system, select None. Click Next. The Start Copying
Files screen appears.
6. Review the installation settings and click Next to begin installing FaxCenter.
The InstallShield Wizard Complete screen appears.
7. Click Finish. The installation is complete.
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Testing the configuration
You can test the FaxCenter configuration by sending a fax to a destination inside your
company.
Once you send the test fax, you can retrieve it in FaxCenter and route it to an e-mail
account that you can access. Additionally, you can monitor these activities on the
server using the Administrator.
Sending a test fax
Using the following procedure, you will send a test fax. Before you send the fax, you
must consider the inbound routing rule you created for FaxCenter. The inbound fax
will only be routed from the server to FaxCenter if the fax matches the criteria you
specified in this routing rule. If necessary, you might need to modify this rule for the
purposes of testing the fax. For example, if the routing rule specifies that all inbound
faxes will be routed from the server to FaxCenter on Fridays only, you might need to
modify this rule to include the day you are sending the test fax—unless you are
sending the test fax on a Friday.
To send a test fax:
From any fax machine—including those inside your company, send a fax to a fax
number in your company.
Tip: If you want to track the progress of the fax on the server, you can
view the journal for that fax in the Administrator. The journal contains a
log of events related to that fax.
Retrieving the test fax in FaxCenter
Using the following procedure, you will launch FaxCenter on the client system and
locate the test fax in the New Items queue.
To locate the test fax:
1. Log on to the client system.
2. Click the Start button and select Programs | FaxCenter | FaxCenter
Console. The Connect to Server dialog box appears.
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3. Type the computer name or IP address of the server in the Server text box,
type the e-mail address of the FaxCenter user in the E-mail text box, type the
appropriate password for the FaxCenter user in the Password text box, and
click Connect.
4. Click on the test fax in the New Items queue to view it in the page view pane.
Tip: If the test fax does not appear in the New Items queue, you can
troubleshoot the fax from the Administrator. (See "Troubleshooting the
test fax" on page 172.)
Note: Depending on the permissions you configured for the FaxCenter
login account, you might only be able to view the first page of the fax or
the entire fax.
Troubleshooting the test fax
You can troubleshoot the test fax by:
• tracking the status of the test fax on the server
• verifying the criteria defined in the inbound routing rule
• determining whether all FaxCenter users or specific FaxCenter users
should have received the test fax
You’ll find more information about each of these concepts in this section.
TRACKING THE STATUS OF THE FAX ON THE SERVER
You can track the progress of the test fax on the server using the Administrator. If
the server did not route the inbound fax to FaxCenter, did not deliver the fax for
another reason, or paused during the processing of the fax, you can view the journal
for that fax and see a log of events related to that fax.
Once the server routes the test fax to FaxCenter, you can view the journal for that
fax in FaxCenter.
To view the test fax on the server:
1. Start the Administrator.
2. Expand the Messages item in the console tree and select In Process.
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The In Process folder displays all messages and faxes being processed on the
server. In the details pane, the top section displays a set of bar graphs, also
called barometers, that represent the different processing phases of a fax.
You can resize the Administrator window if necessary to view all the
barometers.
Each barometer has a number that indicates the number of items in that
processing phase. As items move through various phases of processing, the
visual indicators on the barometers change in real-time.
Using these barometers, you can locate the processing phase of your test fax
and watch it move through the other phases until the server dispatches the
fax to FaxCenter.
3. Click the option button above the barometer you want to view.
If you cannot locate your test fax in the In Process queue, repeat these steps
in the History queue.
4. Right-click on the test fax and select Properties.
5. Click the Journal tab.
Review the list of events. (Double-click on an event if you want to view more
information about it.) If the server did not route the inbound fax to
FaxCenter, did not deliver the fax, or paused during the processing of the fax,
the journal provides you with the information you need to troubleshoot the
issue.
Tip: If you make any modifications to the settings on the server and you
want to send your test fax again, you can resend the fax from the
Administrator. For more information, refer to the Administrator help:
http://www.omtool.com/omtoolserver/v331/documentation/admin/
index.htm
CHECKING INBOUND ROUTING RULES
When you troubleshoot your test fax, make sure that you created an inbound routing
rule for FaxCenter. (See "Creating routing rules for inbound faxes" on page 168.)
Also, verify that the details in this rule will route faxes to FaxCenter and that the
appropriate FaxCenter users should receive faxes. If you configured the server to
route faxes to all FaxCenter users, all FaxCenter users should be able to view the test
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fax in the New Items queue. If you configured the server to route faxes to a particular
FaxCenter user, only that user should be able to view the test fax in the New Items
queue.
VERIFY THE INSTALLATION OF AN IMAGE VIEWER
If the client system has Windows XP, you need to install an image viewer. (See
"Requirements" on page 164.) If the image viewer was not installed, you will not be
able to view the test fax in FaxCenter.
Routing the test fax from FaxCenter to an e-mail account
Once you can view the test fax in FaxCenter, you should route it to an e-mail account
that you can access. After you route the fax from FaxCenter to an e-mail account and
retrieve the fax from the e-mail account, you will have simulated the steps that will
occur when your company receives actual faxes.
Note: When a FaxCenter user routes an inbound fax, the user can route
the fax to e-mail recipients, network printers, fax machines, and your
company’s document management system or document repository.
However, you will route the test fax to an e-mail account because it will
be easy for you to retrieve it. This also allows you to test the mail
connector that moves faxes to your mail server for delivery.
Using the following procedure, you will open the test fax in FaxCenter and route it
to an e-mail account that you can access.
To route the test fax to your e-mail account:
1. Start FaxCenter, log in, and click on the test fax in the New Items queue. (If
the New Items queue does not appear, click View and select New Items.)
2. Click Edit and select Route Item. The Route Selected Item dialog box
appears.
3. Select your e-mail address from the list on the left and click the Add
Recipient button, or type your e-mail address in the Type destination or select
from list text box and click the Add button.
4. In the Pages to route text box, indicate the pages you want to route by
selecting All Pages from the drop-down menu or typing the page numbers
in the text box.
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5. Under Routing Transaction Description, type the name of the original sender in
the Name text box, the original sender’s company name in the Company text
box, and your comments about the fax in the Comments text box.
Depending on the permissions you configured for the FaxCenter login
account, you might have granted permissions for this user to leave the Name
or Company fields empty.
6. Click Route. The server prepares and sends the fax to the destination you
specified, and FaxCenter moves the fax to the Processed Items queue.
7. Log in to the e-mail account where you routed the test fax.
8. In your inbox, you should see a message indicating that a FaxCenter user has
routed a fax to you. Follow the instructions in the e-mail to retrieve the test
fax.
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Genifax Desktop Client - Corporate Edition
The Genifax Desktop Client - Corporate Edition installs one or more of the following
features:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
Additionally, the Genifax Desktop Client - Corporate Edition includes the Start menu
shortcut Send a Genifax. This is part of the default installation. When you select
this item in the Start menu, your e-mail application starts and displays the appropriate
Genifax form. Then you can add fax recipients, attach more files if desired, provide
comments for the cover page, and send your fax.
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Requirements
The system where you will install the Genifax Desktop Client - Corporate Edition
must meet the following minimum requirements:
• Pentium®-class processor
• Windows® XP Professional/2000 with SP3 or later/98 SE
• 20 MB hard disk space
• 64 MB RAM (128 recommended)
• Microsoft® Outlook® 2003/2002/2000 or Notes 6.5/6.0/5.0 or another
MAPI-based e-mail client
• Adobe® Acrobat® or Acrobat® Reader® 5.0 or later
• Microsoft® Office 2003/2002/2000 (required only if you want Office
macros to be installed)
• Internet Explorer 6.0
Important! If Desktop Components v3.2.1 or earlier is installed on the
client, uninstall this application before you continue. (Note that Desktop
Components is the former name of the Genifax Desktop Client.)
Running the installation program
Note: The setup program for this application is located on the server in
the \Omtool\OmtoolServer\Clients\GenifaxDesktop directory. You can
run the setup from the server or the client. If you run the setup from the
client, share the \Omtool\OmtoolServer\Clients\GenifaxDesktop
directory on the server so that you can access it from the client, and map
a drive on the client to the
\Omtool\OmtoolServer\Clients\GenifaxDesktop directory on the server
if necessary.
To run the installation program:
1. Log on to the server (if necessary), navigate to the
\Omtool\OmtoolServer\Clients\GenifaxDesktop directory, and double-click
setup.exe. The InstallShield Wizard launches and displays the Welcome
screen.
2. Click Next. The License Agreement screen appears.
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3. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
4. Click Browse, navigate to the location where you want to install the Genifax
Desktop, select the installation directory, click OK, and click Next. The
Select Features screen appears.
5. Select the features you want to install:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
6. Click Next. The Genifax Desktop Components screen appears.
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7. Select Microsoft Outlook, Lotus Notes, Novell GroupWise or MAPI
Client as the e-mail application that you want the Genifax Desktop Client Corporate Edition to support, and click Next. The Start Copying Files screen
appears.
8. Review the installation settings and click Next to begin installing the Genifax
Desktop Client - Corporate Edition. The InstallShield Wizard Complete screen
appears.
9. Click Finish to restart your computer and complete the installation.
You have completed the Genifax Desktop Client - Corporate Edition installation.
Important! Immediately after you install this client application in a Notes
environment, the Genifax printer and Genifax Office macros cannot
launch the Genifax Fax Memo form for Notes. Refer to Knowledge Base
article K03081 for instructions on resolving this issue.
Performing a command line installation
In order to perform a command line installation of the Genifax Desktop Client Corporate Edition, you need to:
1. Create an InstallShield settings file
2. Configure the installation settings in the silent.ini file
3. Install the application from a command line
These three procedures are detailed in this section.
Note: The command line installation is supported in Genifax v3.3.1 SR1
and later.
Creating an InstallShield settings file
Using the following procedure, you will create an InstallShield settings file (setup.iss)
for the command line installation. This process allows InstallShield to add information
about the Genifax Desktop Client - Corporate Edition to your computer.
During this procedure, you will install the Genifax Desktop Client - Corporate
Edition on your computer. Configure the installation appropriately for client systems
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in your environment. All the information from this installation will be recorded in the
InstallShield settings file, and should be consistent with the settings you will configure
in the silent.ini file in the next section.
To create an InstallShield settings file:
1. Log on to the server if necessary and open a Windows command prompt.
2. Set the directory to the \Omtool\OmtoolServer\Clients\GenifaxDesktop
directory on the server.
Tip: For help using the Windows command prompt, type cd /? and
press ENTER.
3. Type setup.exe /r /f1"[location of setup.iss file]" and press
ENTER. The InstallShield Wizard launches and displays the Welcome screen.
Note: Replace [location of setup.iss file] with the location
of the setup.iss file in the
\Omtool\OmtoolServer\Clients\GenifaxDesktop directory on the server.
For example: setup.exe /r /f1"c:\Program
Files\Omtool\OmtoolServer\GenifaxDesktop
\setup.iss"
4. Click Next. The License Agreement screen appears.
5. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
6. Click Browse, navigate to the location where you want to install the Genifax
Desktop - Corporate Edition, select the installation directory, click OK, and
click Next. The Select Features screen appears.
7. Select the features you want to install:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
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• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
8. Click Next. The Genifax Desktop Components screen appears.
9. Select Microsoft Outlook, Lotus Notes, Novell GroupWise or MAPI
Client as the e-mail application that you want the Genifax Desktop Client Corporate Edition to support, and click Next. The Start Copying Files screen
appears.
10. Review the installation settings and click Next to begin installing the Genifax
Desktop Client - Corporate Edition. (If you need to make any changes to the
installation settings, click the Back button until you find the screen with the
settings you want to change. Then proceed through the appropriate steps to
get to this point again.) The InstallShield Wizard Complete screen appears.
11. Click Finish to restart your computer and complete the installation.
12. Verify that the setup.iss file has been created in the
\Omtool\OmtoolServer\Clients\GenifaxDesktop directory on the server.
Proceed to the next section.
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Configuring the installation settings in the silent.ini file
Using the following procedure, you will modify the silent.ini file, a settings file that
contains the configuration information for the command line installation. You can
configure many settings, including the target installation directory for the command
line installation, the e-mail system that the Genifax Desktop Client - Corporate
Edition will support, features that will be installed, etc.
The installation settings in the silent.ini file should be the same settings as those you
configured for the InstallShield settings file.
To configure the installation settings in the silent.ini file:
1. Navigate to the \Omtool\OmtoolServer\Clients\GenifaxDesktop directory
on the server and open the silent.ini file in Notepad.
2. Edit the file using the instructions provided in the file.
Note: The feature that installs menu items for Microsoft Outlook is called
Outlook Integration in the silent.ini file.
3. Save the silent.ini file and close it.
After you have completed all the steps listed above, proceed to the next section.
Installing the application from a command line
Using the following procedure, you will install the Genifax Desktop Client Corporate Edition from a command line. The application will be installed using the
settings in the setup.iss and the silent.ini files you created in the previous sections.
To install the Genifax Desktop Client - Corporate Edition from a command line:
1. Open a Windows command prompt.
2. Set the directory to the \Omtool\OmtoolServer\Clients\GenifaxDesktop
directory on the server.
Tip: For help using the Windows command prompt, type cd /? and
press ENTER.
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3. Type setup.exe /s /f1"[location of setup.iss]" and press
ENTER. During the installation, an InstallShield item appears briefly in the
task bar, and then the computer restarts.
Note: Replace [location of setup.iss file] with the location
of the setup.iss file in the
\Omtool\OmtoolServer\Clients\GenifaxDesktop directory on the server.
For example: c:\Program
Files\Omtool\OmtoolServer\GenifaxDesktop
\setup.iss
4. Verify that the installation was successful. Open the Start menu and view the
list of programs. You should see an item called "Send a Genifax".
You have completed the Genifax Desktop Client - Corporate Edition command line
installation.
Important! Immediately after you install this client application in a Notes
environment, the Genifax printer and Genifax Office macros cannot
launch the Genifax Fax Memo form for Notes. Refer to Knowledge Base
article K03081 for instructions on resolving this issue.
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Genifax Desktop Client - Legal Edition
The Genifax Desktop Client - Legal Edition installs one or more of the following
features:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
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• DMS Support - You can select a file from your company's document
management system or document repository, and attach it to the Genifax
form with a single click. (This functionality is available only when the
Genifax Desktop Client - Legal Edition is used in conjunction with the
Genifax forms.)
• InterAction Support - If your company uses InterAction contact
management software, you can select recipients from your InterAction
address book when you create faxes. (This functionality is available only
when the Genifax Desktop Client - Legal Edition is used in conjunction with
the Genifax forms.)
Additionally, the Genifax Desktop Client - Legal Edition includes the Start menu
shortcut Send a Genifax. This is part of the default installation. When you select
this item in the Start menu, your e-mail application starts and displays the appropriate
Genifax form. Then you can add fax recipients, attach more files if desired, provide
comments for the cover page, and send your fax.
Requirements
The system where you install the Genifax Desktop Client - Legal Edition must meet
the following minimum requirements:
• Pentium®-class processor
• Windows® XP Professional/2000 with SP3 or later/98 SE
• 20 MB hard disk space
• 64 MB RAM (128 recommended)
• Microsoft® Outlook® 2003/2002/2000 or Notes 6.5/6.0/5.0 or another
MAPI-based e-mail client
• Adobe® Acrobat® or Acrobat® Reader® 5.0 or later
• Microsoft® Office 2003/2002/2000 (required only if you want Office
macros to be installed)
• Internet Explorer 6.0
Important! If Desktop Components LE v3.2.1 or earlier is installed on the
client, uninstall this application before you continue. (Note that Desktop
Components LE is the former name of the Genifax Desktop Client - Legal
Edition.)
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Additionally, the Genifax Desktop Client - Legal Edition supports the following client
applications for document management systems and document repositories:
• Hummingbird® DM™ 5.1/5.0
• Hummingbird® DOCS Open® 3.9
• Hummingbird® PowerDOCS® 4.0
• iManage® InfoRite® 5.3
• Interwoven (iManage®) DeskSite™ 8.0/6.6/6.0.1
• Interwoven MailSite 8.0
• WORLDOX® 2000
Additionally, the Genifax Desktop Client - Legal Edition supports the following
contact management software:
• InterAction® 5.1
Tip: Omtool provides release notes that include known issues,
troubleshooting tips, and other important information regarding all
applications associated with the server. You should review the release
notes before installing and running the Genifax Desktop Client - Legal
Edition. The release notes are available at:
http://www.omtool.com/documentation/omtoolserver/
ReleaseNotesGF331AR201.pdf
Running the installation program
Note: The setup program for this application is located on the server in
the \Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory. You
can run the setup from the server or the client. If you run the setup from
the client, share the \Omtool\OmtoolServer\Clients\GenifaxDesktopLE
directory on the server so that you can access it from the client, and map
a drive on the client to the
\Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory on the
server if necessary.
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To run the installation program:
1. Log on to the server if necessary, navigate to the
\Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory, and doubleclick setup.exe. The InstallShield Wizard launches and displays the Welcome
screen.
2. Click Next. The License Agreement screen appears.
3. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
4. Click Browse, navigate to the location where you want to install the Genifax
Desktop - Legal Edition, select the installation directory, click OK, and click
Next. The Select Features screen appears.
5. Select the features you want to install:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
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Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
• DMS Support - You can select a file from your company's document
management system or document repository, and attach it to the Genifax
form with a single click. (This functionality is available only when the
Genifax Desktop Client - Legal Edition is used in conjunction with the
Genifax forms.)
• InterAction Support - If your company uses InterAction contact
management software, you can select recipients from your InterAction
address book when you create faxes. (This functionality is available only
when the Genifax Desktop Client - Legal Edition is used in conjunction with
the Genifax forms.)
6. Click Next. The Genifax Desktop Components screen appears.
7. Select Microsoft Outlook, Lotus Notes, Novell GroupWise or MAPI
Client as the e-mail application that you want the Genifax Desktop Client Legal Edition to support, and click Next.
8. If you are installing DMS Support, the Document Management System screen
appears. (If you are not installing DMS Support, skip this step.)
a. Select the name of your company's document management
system from the Document Management drop-down list and
click Next. The Document Management System Options
screen appears. (If you're using PowerDOCS, select the DM
option.)
b. Select the Lookup - Import billing directly from the
DMS option if you want the Genifax form to import billing
information from your company's document management
system. Select the Validation - Verify integrity of billing
information option if you want the Genifax form to verify
that the client and matter fields in your company's document
management system are populated. (If the fields are not
populated in your company's document management system,
the fax will fail.) Then select the Required - Billing fields
must contain data option if you want to require all the
billing fields to be populated. (If the billing fields on the form
are not populated, the server fails the fax.) Click Next.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
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10. If you are installing InterAction Support, the Document Management System
Options screen appears. (If you are not installing InterAction Support, skip this
step.) Click Browse, navigate to the directory where InterAction has been
installed, click OK, and click Next.
11. Review the installation settings in the Start Copying Files screen and click Next
to begin installing the Genifax Desktop Client - Legal Edition. (If you need to
make any changes to the installation settings, click the Back button until you
find the screen with the settings you want to change. Then proceed through
the appropriate steps to get to this point again.) The InstallShield Wizard
Complete screen appears.
12. Click Finish to restart your computer and complete the installation.
You have completed the Genifax Desktop Client - Legal Edition installation.
Important! Immediately after you install this client application in a Notes
environment, the Genifax printer and Genifax Office macros cannot
launch the Genifax Fax Memo form for Notes. Refer to Knowledge Base
article K03081 for instructions on resolving this issue.
Genifax Desktop Client - Legal Edition
190
Performing a command line installation
In order to perform a command line installation of the Genifax Desktop Client - Legal
Edition, you need to:
1. Create an InstallShield settings file
2. Configure the installation settings in the silent.ini file
3. Install the application from a command line
These three procedures are detailed in this section.
Creating an InstallShield settings file
Using the following procedure, you will create an InstallShield settings file (setup.iss)
for the command line installation. This process allows InstallShield to add information
about the Genifax Desktop Client - Legal Edition to your computer.
During this procedure, you will install the Genifax Desktop Client - Legal Edition on
your computer. Configure the installation appropriately for client systems in your
environment. All the information from this installation will be recorded in the
InstallShield settings file, and should be consistent with the settings you will configure
in the silent.ini file in the next section.
To create an InstallShield settings file:
1. Log on to the server if necessary and open a Windows command prompt.
2. Set the directory to the \Omtool\OmtoolServer\Clients\GenifaxDesktopLE
directory on the server.
Tip: For help using the Windows command prompt, type cd /? and
press ENTER.
3. Type setup.exe /r /f1"[location of setup.iss file]" and press
ENTER. The InstallShield Wizard launches and displays the Welcome screen.
Note: Replace [location of setup.iss file] with the location
of the setup.iss file in the
\Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory on the
server. For example: setup.exe /r /f1"c:\Program
Files\Omtool\OmtoolServer\GenifaxDesktopLE
\setup.iss"
4. Click Next. The License Agreement screen appears.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
191
5. Read the license agreement and click Yes if you agree to the terms. (Click
No to exit the setup if you do not agree to the terms.) The Choose
Destination Location screen appears.
6. Click Browse, navigate to the location where you want to install the Genifax
Desktop - Legal Edition, select the installation directory, click OK, and click
Next. The Select Features screen appears.
7. Select the features you want to install:
• Printer - The Genifax printer converts documents into PDF attachments.
When you print a document to the Genifax printer, it converts the
document into a PDF file, launches the appropriate Genifax form (or the
standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
• Menu Items for Microsoft Outlook - Three shortcuts are installed in
Outlook: a File menu | New | Genifax Message shortcut, an Actions
menu | Genifax Message shortcut, and a New button | Genifax
Message shortcut. When you use one of these shortcuts, the appropriate
Genifax form appears. Then you can add fax recipients, attach more files if
desired, provide comments for the cover page, and send your fax. (This
option was called Outlook Integration in previous versions of this
application.)
• Macros for Microsoft Office - When you click on the Genifax macro
button in Word, Excel, or PowerPoint, the Genifax printer converts the
active document into a PDF file, launches the appropriate Genifax form (or
the standard form or mail template associated with your e-mail application),
and attaches the PDF file to the form. Then you can add fax recipients,
attach more files if desired, provide comments for the cover page, and send
your fax.
Note: Microsoft Office macros have been signed by Omtool. When the
digital certificate associated with these signatures expires, you can
download new macros from the Omtool web site. To download new
Office macros, visit https://www.omtool.com/support/ and go to the
downloads section.
Genifax Desktop Client - Legal Edition
192
• DMS Support - You can select a file from your company's document
management system or document repository, and attach it to the Genifax
form with a single click. (This functionality is available only when the
Genifax Desktop Client - Legal Edition is used in conjunction with the
Genifax forms.)
• InterAction Support - If your company uses InterAction contact
management software, you can select recipients from your InterAction
address book when you create faxes. (This functionality is available only
when the Genifax Desktop Client - Legal Edition is used in conjunction with
the Genifax forms.)
8. Click Next. The Genifax Desktop Components screen appears.
9. Select Microsoft Outlook, Lotus Notes, Novell GroupWise, or MAPI
Client as the e-mail application that you want the Genifax Desktop Client Legal Edition to support, and click Next.
10. If you are installing DMS Support, the Document Management System screen
appears. (If you are not installing DMS Support, skip this step.)
a. Select the name of your company's document management
system from the Document Management drop-down list and
click Next. The Document Management System Options
screen appears. (If you're using PowerDOCS, select the DM
option.)
b. Select the Lookup - Import billing directly from the
DMS option if you want the Genifax form to import billing
information from your company's document management
system. Select the Validation - Verify integrity of billing
information option if you want the Genifax form to verify
that the client and matter fields in your company's document
management system are populated. (If the fields are not
populated in your company's document management system,
the fax will fail.) Then select the Required - Billing fields
must contain data option if you want to require all the
billing fields to be populated. (If the billing fields on the form
are not populated, the server fails the fax.) Click Next.
11. If you are installing InterAction Support, the Document Management System
Options screen appears. (If you are not installing InterAction Support, skip this
step.) Click Browse, navigate to the directory where InterAction has been
installed, click OK, and click Next. The Start Copying Files screen appears.
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193
12. Review the installation settings and click Next to begin installing the Genifax
Desktop Client - Legal Edition. (If you need to make any changes to the
installation settings, click the Back button until you find the screen with the
settings you want to change. Then proceed through the appropriate steps to
get to this point again.) The InstallShield Wizard Complete screen appears.
13. Click Finish to restart your computer and complete the installation.
14. Verify that the setup.iss file has been created in the
\Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory on the server.
Proceed to the next section.
Configuring the installation settings in the silent.ini file
Using the following procedure, you will modify the silent.ini file, a settings file that
contains the configuration information for the command line installation. You can
configure many settings, including the target installation directory for the command
line installation, the e-mail system that the Genifax Desktop Client - Legal Edition will
support, the document management system that the Genifax Desktop Client - Legal
Edition will support (if applicable), special options pertaining to document
management system support (if applicable), the name and location of your company's
address book (if applicable), features that will be installed, etc.
The installation settings in the silent.ini file should be the same settings as those you
configured for the InstallShield settings file.
To configure the installation settings in the silent.ini file:
1. Navigate to the \Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory
on the server and open the silent.ini file in Notepad.
2. Edit the file using the instructions provided in the file.
Note: The feature that installs menu items for Microsoft Outlook is called
Outlook Integration in the silent.ini file.
3. Save the silent.ini file and close it.
After you have completed all the steps listed above, proceed to the next section.
Installing the application from a command line
Using the following procedure, you will install the Genifax Desktop Client - Legal
Edition from a command line. The application will be installed using the settings in the
setup.iss and the silent.ini files you created in the previous sections.
Genifax Desktop Client - Legal Edition
194
To install the Genifax Desktop Client - Legal Edition from a command line:
1. Open a Windows command prompt.
2. Set the directory to the \Omtool\OmtoolServer\Clients\GenifaxDesktopLE
directory on the server.
Tip: For help using the Windows command prompt, type cd /? and
press ENTER.
3. Type setup.exe /s /f1"[location of setup.iss]" and press
ENTER. During the installation, an InstallShield item appears briefly in the
task bar, and then the computer restarts.
Note: Replace [location of setup.iss file] with the location
of the setup.iss file in the
\Omtool\OmtoolServer\Clients\GenifaxDesktopLE directory on the
server. For example: c:\Program
Files\Omtool\OmtoolServer\GenifaxDesktopLE
\setup.iss
4. Verify that the installation was successful. Open the Start menu and view the
list of programs. You should see an item called "Send a Genifax".
You have completed the Genifax Desktop Client - Legal Edition command line
installation.
Important! Immediately after you install this client application in a Notes
environment, the Genifax printer and Genifax Office macros cannot
launch the Genifax Fax Memo form for Notes. Refer to Knowledge Base
article K03081 for instructions on resolving this issue.
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
Appendix A: Removing fax
board drivers
In this chapter...
• "Removing 4.7 drivers" on page 196
• "Removing 4.6 drivers" on page 198
• "Removing 4.3 drivers" on page 199
196
Removing 4.7 drivers
If you previously install Brooktrout 4.7 drivers (for TR1034 series boards), you need
to remove these drivers in several steps:
• remove the drivers using the Add/Remove Programs applet
• remove the device from the Device Manager in Windows
• delete the INF and PNF Brooktrout data files in the \WINNT\inf directory
• delete the \Boston directory
To remove the drivers using the Add/Remove Programs applet:
1. Start the Add/Remove Programs applet in the Control Panel.
2. Locate Brooktrout TrxStream Drivers and remove this item. (For more
information on using the Add/Remove Programs applet, consult Windows
help.)
To remove the device from the Device Manager:
1. Launch the Computer Management applet. Right-click the server on the
desktop and select Manage. The Component Management applet starts.
2. Expand System Tools and select Device Manager in the console tree.
3. Expand the computer name in the details pane if necessary to view the devices
installed on the server, and expand Brooktrout Hardware.
4. Right-click TRxStream Board and select Uninstall.
5. Click OK on the Confirm Device Removal dialog box.
To delete the INF and PNF Brooktrout data files in the \WINNT directory:
Important! This procedure instructs you to delete a pair of INF and
PNF files. Follow the procedure carefully and do not delete any other
files on the system with similar filenames.
1. Navigate to the c:\WINNT\inf directory.
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197
2. Right-click the \inf directory and select Search. Type brooktrout in the
Containing text text box and click Search Now.
3. Sort the files by name and locate the oem#.inf and oem#.pnf files. (The
symbol # represents a number. For example, if this number is 6 on your
system, the filenames should be oem6.inf and oem6.pnf.)
4. Verify that the two files have the same name but different extensions, and are
located in the \WINNT\inf directory.
5. Delete the oem#.inf and oem#.pnf files.
To delete the \Boston directory:
1. Navigate to the \Boston directory on the modem server. (Search for the
directory if necessary.)
2. Delete the directory.
You have removed the Brooktrout v4.7 drivers from the system.
Removing 4.7 drivers
198
Removing 4.6 drivers
To remove version 4.6 drivers (used with TR1034 series boards):
1. Open a Windows command prompt.
2. Type cd \Boston\Install and press ENTER.
3. Type net stop boston and press ENTER.
4. Type install -r and press ENTER.
5. Close the Command Prompt window.
6. Remove the fax board drivers using the Add/Remove Programs applet in the
Control Panel.
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199
Removing 4.3 drivers
To remove version 4.3 drivers (used with TR114 and TruFax series boards):
1. Open a Windows command prompt.
2. Type cd \BFax\Install and press ENTER.
3. Type net stop bfax and press ENTER.
4. Type install -r and press ENTER.
5. If you have a T1 line with ISDN support, remove the BTNA service:
Type cd.. \Server and press ENTER.
Type btnasrv -remove and press ENTER.
6. Close the Command Prompt window.
7. Remove the fax board drivers using the Add/Remove Programs applet in the
Control Panel.
Removing 4.3 drivers
200
Installation guide for AccuRoute v2.0.1 and Genifax v3.3.1
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