User Guide - Spring Branch ISD

Clear Spot 4G+ Personal Hotspot
User Guide
2131352
Rev 1.0
Preface
Important
Notice
Due to the nature of wireless communications, transmission and reception of data
can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be
totally lost. Although significant delays or losses of data are rare when wireless
devices such as the Sierra Wireless modem are used in a normal manner with a
well-constructed network, the Sierra Wireless modem should not be used in
situations where failure to transmit or receive data could result in damage of any
kind to the user or any other party, including but not limited to personal injury,
death, or loss of property. Sierra Wireless accepts no responsibility for damages
of any kind resulting from delays or errors in data transmitted or received using
the Sierra Wireless modem, or for failure of the Sierra Wireless modem to
transmit or receive such data.
Safety and
Hazards
Do not operate the Sierra Wireless modem in areas where blasting is in progress,
where explosive atmospheres may be present, near medical equipment, near life
support equipment, or any equipment which may be susceptible to any form of
radio interference. In such areas, the Sierra Wireless modem MUST BE
POWERED OFF. The Sierra Wireless modem can transmit signals that could
interfere with this equipment.
Do not operate the Sierra Wireless modem in any aircraft, whether the aircraft is
on the ground or in flight. In aircraft, the Sierra Wireless modem MUST BE
POWERED OFF. When operating, the Sierra Wireless modem can transmit
signals that could interfere with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the
ground and the door is open. Sierra Wireless modems may be used at this time.
The driver or operator of any vehicle should not operate the Sierra Wireless
modem while in control of a vehicle. Doing so will detract from the driver or
operator's control and operation of that vehicle. In some states and provinces,
operating such communications devices while in control of a vehicle is an offence.
Limitation of
Liability
The information in this manual is subject to change without notice and does not
represent a commitment on the part of Sierra Wireless. SIERRA WIRELESS AND
ITS AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE
ARISING OUT OF THE USE OR INABILITY TO USE ANY SIERRA WIRELESS
PRODUCT, EVEN IF SIERRA WIRELESS AND/OR ITS AFFILIATES HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR THEY ARE
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.
Notwithstanding the foregoing, in no event shall Sierra Wireless and/or its
affiliates aggregate liability arising under or in connection with the Sierra Wireless
product, regardless of the number of events, occurrences, or claims giving rise to
liability, be in excess of the price paid by the purchaser for the Sierra Wireless
product.
Rev 1.0 Jan.10
3
Clear Spot 4G+ User Guide
Patents
Portions of this product may be covered by some or all of the following US
patents:
5,515,013
6,169,884
6,561,851
6,876,697
7,106,569
D599,256
5,629,960
6,191,741
6,643,501
6,879,585
7,145,267
D560,911
5,845,216
6,199,168
6,653,979
6,886,049
7,200,512
5,847,553
6,339,405
6,697,030
6,968,171
7,295,171
5,878,234
6,359,591
6,785,830
6,985,757
7, 287,162
5,890,057
6,400,336
6,845,249
7,023,878
D442,170
5,929,815
6,516,204
6,847,830
7,053,843
D459,303
and other patents pending.
This product includes technology licensed from QUALCOMM® 3G
Manufactured or sold by Sierra Wireless or its licensees under one or more
patents licensed from InterDigital Group.
Copyright
© 2010 Sierra Wireless. All rights reserved.
Trademarks
AirCard and “Heart of the Wireless Machine” are registered trademarks of Sierra
Wireless. Sierra Wireless, the Sierra Wireless logo, TRU-Install, and the red wave
design are trademarks of Sierra Wireless.
Windows® and Windows Vista® are registered trademarks of Microsoft
Corporation.
Macintosh and Mac OS are trademarks of Apple Inc., registered in the U.S. and
other countries.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated. Used
under license.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other
countries.
Wi-Fi, WPA, and WPA2 are registered marks of the Wi-Fi Alliance.
QUALCOMM® is a registered trademark of QUALCOMM Incorporated.
Other trademarks are the property of their respective owners.
Contact
Information
4
Sales Desk:
Phone:
1-604-232-1488
Hours:
8:00 AM to 5:00 PM Pacific Time
E-mail:
sales@sierrawireless.com
Post:
Sierra Wireless
13811 Wireless Way
Richmond, BC
Canada
V6V 3A4
Fax:
1-604-231-1109
Web:
www.sierrawireless.com
2131352
Preface
Additional
Information and
Updates
For up-to-date product descriptions, documentation, application notes, firmware
upgrades, troubleshooting tips, and press releases, visit www.sierrawireless.com.
Revision
History
Rev 1.0 Jan.10
Revision
number
Release
date
Changes
1.0
Feb 10
Initial release
5
Clear Spot 4G+ User Guide
6
2131352
Contents
Device Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Components of your device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
3G and 4G Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Care and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting Started With Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Charging the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the AC Charger with USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Charging Through a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Turning Your Device On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Turning Your Device Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Power Button to Determine the Device State . . . . . . . . . . . . . 22
Controlling the Device Using the Power Button . . . . . . . . . . . . . . . . . . . . 22
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Interpreting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Mute Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
microSD Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
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Clear Spot 4G+ User Guide
Installing and Setting Up the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting Up the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing the Password and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Activating and Using Your Network Service . . . . . . . . . . . . . . . . . . . . . . 28
Using Your Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting Through USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Requirements for a USB Tethered Connection . . . . . . . . . . . . . . . . . . . . 31
Making a Tethered Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Browser Interface Home Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Displaying the Home Page of the Device . . . . . . . . . . . . . . . . . . . . . . . . 34
Logging On as an Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Virtual Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Mini Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Turning Your Device Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Displaying Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3G Activation Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
3G Network Update Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
SD Card Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Software Update Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Launching Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Sharing Your Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Ending Your Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8
2131352
Contents
Vertical Row (of Icons and Text) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Signal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Mobile Broadband Information and Settings . . . . . . . . . . . . . . . . . . . . . . 42
Alert Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Wi-Fi Users Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Battery Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Internet Connection Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
microSD Card Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . 46
Sounds Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Home Page Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Buttons Along the Top of the Home Page . . . . . . . . . . . . . . . . . . . . . . . . 47
Buttons Below the Virtual Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using the microSD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Before Using the microSD Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Inserting a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing a microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accessing the microSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Automatically Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Manually Checking for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Upgrade Firmware From a File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Viewing Device Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Restarting the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Battery and USB Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
AC Power Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Configuring the LCD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Turning the LCD On or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Setting the LCD Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Setting the LCD Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
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Clear Spot 4G+ User Guide
Enabling and Disabling the LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling and Disabling Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Enabling and Disabling Sounds for Specific Events . . . . . . . . . . . . . . . . 61
Low Battery Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Critical Battery Level Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Login Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Automatic Login ("Remember Me") . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Accessing the Advanced Settings Window . . . . . . . . . . . . . . . . . . . . . . . 64
Device Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
WAN Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Wi-Fi Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring the Wi-Fi Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
SSID (Wi-Fi Network Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Wi-Fi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Host Name (Device Name) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Maximum Number of Wi-Fi Users . . . . . . . . . . . . . . . . . . . . . 78
Wi-Fi Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Disabling Wi-Fi When Connected Through USB . . . . . . . . . . . . . . . . . . . 79
Configuring 3G/4G. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Viewing 3G Activation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
3G Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Resetting the 3G/4G Configuration to Default Settings . . . . . . . . . . . . . . 80
Configuring the Router Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Basic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
LAN Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Port Forward Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Port Trigger Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
DMZ Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Resetting the Software to Default Settings . . . . . . . . . . . . . . . . . . . . . . . 91
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Contents
Exporting and Importing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Exporting Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Importing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Logs Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Connection History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
System Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Setting the Method Used for Time Acquisition . . . . . . . . . . . . . . . . . . . . .96
Setup Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Welcome to Your Device Window - Select an Option . . . . . . . . . . . . . . . 96
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Visiting the CLEAR Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Contacting Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
How Can I Tell I'm Connected to 3G/4G? . . . . . . . . . . . . . . . . . . . . . . . .98
How Do I Connect to Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Is Roaming on 4G Supported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
What Do I Do if I Forgot the Wi-Fi Password? . . . . . . . . . . . . . . . . . . . . .98
What Do I Do if I Forgot the Administrator Password? . . . . . . . . . . . . . . 99
How Do I Access My Corporate Network Through a VPN? . . . . . . . . . . . 99
Are Terminal Sessions Supported? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Extending Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Device Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Improving Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Improving 3G Network Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Improving Wi-Fi Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Security Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Finding the MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Finding the IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
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Clear Spot 4G+ User Guide
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
General tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
LCD Is Dark . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Insufficient Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Messages Displayed on the Device LCD . . . . . . . . . . . . . . . . . . . . . . . 104
Cannot Connect to Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Cannot Display the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Cannot Connect to the 3G/4G Network . . . . . . . . . . . . . . . . . . . . . . . . . 108
Cannot Check for Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Sounds are Enabled, but the Device Doesn't Generate Any Sounds . . 108
Technical Specifications, Safety Information, and Regulatory Information . .
109
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
LED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Radio Frequency and Electrical Specifications . . . . . . . . . . . . . . . . . . . 109
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
12
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1
1: Device Basics
Your Clear Spot 4G+ personal hotspot allows you to easily connect
to the Internet and to share your 3G/4G connection with others.
This user guide describes how to set up your device and use the
browser interface to:
•
View the status of your device.
•
View and change the settings of your device and the browser
interface.
It also describes your device (its various connectors and buttons).
Your Device
The Clear Spot 4G+ personal hotspot provides a simple way to use
your 3G/4G Internet connection with any Wi-Fi-enabled device, and
to share your Internet connection with friends and family.
Rev 1.0 Jan.10
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Clear Spot 4G+ User Guide
Components of your device
Your device consists of these main components:
•
Wi-Fi access point
The Wi-Fi access point connects your computers and other Wi-Fi-enabled
devices to your device.
•
3G modem
The 3G modem connects your device to the Internet via the 3G (CDMA 1X/
EVDO) network (more widely available, compared to 4G).
•
4G modem
•
The 4G modem connects your device to the Internet via the 4G (WiMAX) network (newer technology and faster speeds, compared to 3G).
Routing hardware
The routing hardware handles traffic between the 3G/4G modems, the Wi-Fi
access point, and the Wi-Fi network.
3G and 4G Networks
These wireless networks connect you to the Internet. Depending on your
coverage area, you may have:
•
Both 3G and 4G coverage
•
Only 3G coverage
•
Only 4G coverage.
Your device automatically connects to the fastest network that is available to you.
If you have both 3G and 4G coverage and your connection happens to get
disrupted, your device can automatically switch to the other network. For more
information, see "Configuring the 3G/4G Connection Preferences" on page 42.
Download speeds
Actual speeds depend on several factors, including network conditions.
14
Wireless mode
Maximum downlink
speeds
Typical downlink
speeds
3G (EV-DO Rev 0)
2.4 Mbps
400-700 kbps
3G (EV-DO Rev A)
3 Mbps
0.6-1.4 Mbps
4G
10 Mbps
3-6 Mbps
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Device Basics
Package Contents
Your package includes:
•
Clear Spot 4G+ personal hotspot by Sierra Wireless
•
Battery compartment cover
•
Rechargeable battery
•
Power adapter
•
USB cable
•
Quick Start guide
Care and Maintenance
As with any electronic device, you should handle this device with care to ensure
reliable operation. Follow these guidelines in using and storing the device:
•
Protect the device from liquids, dust, and excessive heat.
•
Do not handle or operate the device while driving or operating a vehicle.
Doing so may distract you from properly operating the vehicle. In some jurisdictions, operating communication devices while in control of a vehicle is a
criminal offense.
•
Do not apply adhesive labels to the device. They may cause the device to
overheat and may alter the antenna's performance.
About This Guide
This user guide provides you with all the information you'll need to install and use
your Clear Spot 4G+ personal hotspot.
The printed Quick Start guide that comes with the Clear Spot 4G+ personal
hotspot should be sufficient for most installations.
Rev 1.0 Jan.10
•
Chapter 1 (which you are reading) gives you an overview of the device.
•
Chapter 2 describes the buttons, connectors, and other components of the
device. (See "Your Device" on page 17).
•
Chapter 3 provides step-by-step instructions for setting up the device. (See
"Installing and Setting Up the Device" on page 25).
•
Chapter 4 describes common tasks for your device. (See "Using Your Device"
on page 31).
•
Chapter 5 describes advanced configuration of the device and the browser
interface. (See "Settings" on page 59).
•
Chapter 6 contains frequently asked questions, troubleshooting tips, and
resources for getting help. (See "Resources" on page 97).
•
Chapter 7 lists the electrical, radio frequency, and other parameters of the
device for those who require technical information, as well as safety information and regulatory information. (See "Technical Specifications, Safety
Information, and Regulatory Information" on page 109).
15
Clear Spot 4G+ User Guide
Getting Started With Your Device
System Requirements
16
•
One or more computers that support Wi-Fi (802.11b/g)
•
Web browser (required if you'll be using the browser interface to view status
and to configure settings). The following browsers are supported:
· Internet Explorer (version 6.0 or higher)
· Mozilla Firefox (version 2.0 or higher)
· Google Chrome (version 2.0.172.28 or higher)
· Apple Safari (version 2.0 or higher)
· Opera version 9.64
•
If you'll be connecting the device through USB:
· Computer running Windows 7, Windows Vista, Windows XP, or Mac (OS X
10.4.x or higher)
· USB 2.0 slot
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2
2: Your Device
Battery
The battery compartment is on the back of the device. The battery is
replaceable.
If you need a new battery, visit the Sierra Wireless online store at
https://www.sierrawireless.com/eStore/.
Installing the Battery
1. Remove the battery compartment cover.
Rev 1.0 Jan.10
17
Clear Spot 4G+ User Guide
2. Align the battery contact points with those inside the battery compartment,
and insert the battery into the device.
3. Replace the battery compartment cover.
Connecting Through USB
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
18
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Your Device
Use the USB cable to connect the device to your computer when:
•
You want to charge the device, but you don't want to use the power adapter,
or the power adapter is not available.
•
Your computer does not have Wi-Fi.
•
You want to block others from using the device. (See "Disabling Wi-Fi When
Connected Through USB" on page 79.)
To connect the device to your computer:
1. Insert the larger (USB) end of the USB cable into the computer.
2. Insert the other (Micro B) end of the USB cable into the USB connector on the
side of the device.
Charging the Device
You need to recharge your device's battery periodically. You can continue using
your device while it is charging.
To charge the battery, you have two options, as shown in the drawing that follows
— you can connect the device to an AC charger (faster way to charge). See
"Using the AC Charger with USB Port" on page 20. Alternatively, you can connect
the device to a computer (slower way to charge). See "Charging Through a
Computer" on page 20.
Rev 1.0 Jan.10
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Clear Spot 4G+ User Guide
Using the AC Charger with USB Port
1. Insert the smaller (Micro B) end of the USB cable into the USB connector on
the side of the device.
2. Insert the other (USB) end of the USB cable into the power adapter.
3. Insert the power adapter into an electrical outlet.
When charging, the LCD shows
"Charging... xx% complete".
and, if the device is off, displays a message
When the device is charged, the LCD shows:
•
(if the device is on)
•
and the message "Fully charged" (if the device is off).
Charging Through a Computer
Note: Charging through a computer usually takes longer than charging through the power
adapter.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
20
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Your Device
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a
warning message that your computer is running on UPS backup battery and that you
should perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver. See "Making a Tethered
Connection" on page 31.
1. Ensure the computer is turned on.
2. Insert the larger (USB) end of the USB cable into the computer.
3. Insert the other (Micro B) end of the USB cable into the USB connector on
the side of the device.
When charging, the LCD shows the animated icon
When the device is charged, the LCD shows
.
.
Power Button
Turning Your Device On
1. Ensure that:
· The device has a charged battery inserted.
— or —
· The device is connected to the power adapter or a computer (through the
USB cable), as shown in the drawing on page 19.
2. If the device LCD is blank, press and hold the power button
seconds.
for two
Turning Your Device Off
•
Rev 1.0 Jan.10
Press and hold the power button
for 2 seconds.
21
Clear Spot 4G+ User Guide
Using the Power Button to Determine the Device State
The power button
the following table.
Power button
Not lit
on the device also indicates the device's status, as shown in
Description
Your action
•
•
•
The device is turned off, and may or
may not be charging.
The device is turned on, but you have
turned off the LED.
•
To turn the device on, press and hold the
power button
for two seconds.
[OPTIONAL]: Turn on the LED. See
"Enabling and Disabling the LED" on
page 60.
Lit, flashing
(approximately every
4 seconds)
The device is turned on, and the LED is
enabled.
No action required.
Lit, flashing
(approximately every
30 seconds)
The device is in standby (low power) mode.
The following are off: LCD, Wi-Fi radio, 3G/
4G radios.
For more information, see "Standby (Low
Power) Mode" on page 45.
To exit standby mode:
Connect the device to the power adapter or
computer, through the USB cable.
— or —
Press the power button
.
Controlling the Device Using the Power Button
Type of press
Result
Quick press
•
•
•
•
Quick double-press
•
•
Long press (press and hold
for two seconds)
22
The device leaves standby (low power) mode.
The LCD wakes up (turns on) if it was enabled but dormant. (The LCD turns dark,
after a configurable time of inactivity.)
A displayed message is confirmed or acknowledged.
Display of the Wi-Fi network name (SSID) and password is turned off.
The LCD wakes up (turns on) if it was enabled but dormant. (The LCD turns dark,
after a configurable time of inactivity.)
The Wi-Fi network name (SSID) and password are briefly displayed. See "Wi-Fi
Password Reminder" on page 76.
The device turns on or off.
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Your Device
LCD
If the LCD is not lit, see "Turning Your Device On" on page 21.
Interpreting the LCD
The LCD shows icons and text that reflect the status of the device and your
connection.
A
B CD
E
F
G
H
A
Signal strength
B
3G/4G status
C
Roaming indicator
D
Alerts
E
Number of Wi-Fi users
F
Battery status
G
Device name. Message area.
H
Amount of data transferred; connection duration. Message area.
Tip: Most of the LCD icons and messages are also shown on the Virtual Device (page
35) and Mini Window (page 36). See also "Messages Displayed on the Device LCD"
on page 104.
Rev 1.0 Jan.10
23
Clear Spot 4G+ User Guide
Mute Switch
The mute switch is used to turn on or off sounds from the device. The mute switch
is located on the side of the device:
Tip: You can also disable sounds through the home page. See "Sounds Information
and Settings" on page 46.
microSD Card Slot
Your device supports a microSD™ card (sold separately) for file sharing and
transfer or storage. The microSD slot is located on the same side of the device as
the USB connector. Your computer recognizes the microSD card as a removable
storage device. The device supports microSD cards up to 16 GB.
Note: Using microSD cards larger than 16 GB can cause data loss and damage your
device.
24
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3
3: Installing and Setting Up the Device
Setting Up the Device
1. Install the battery, as described in "Installing the Battery" on
page 17.
2. Connect the device to the AC charger, as described in "Using the
AC Charger with USB Port" on page 20.
3. Plug the AC charger into an electrical outlet.
4. Important: Charge the device until the battery icon is full (
).
Connecting to the Network
1. Ensure you are in the CLEAR 3G or 4G coverage area (not
roaming).
2. If you have a LAN connection, disconnect it.
3. Ensure your computer's Wi-Fi is turned on.
4. If the device LCD displays "Charging", "Charged", or "Powered
off", press and hold the power button
for two seconds.
5. Wait until the device LCD displays "Connect your computer to WiFi network," followed by the network name (SSID) and password.
This may take several seconds.
6. On your computer, connect to the Wi-Fi network listed on the
device LCD. If you don't know how to do this, see "How Do
I Connect to Wi-Fi?" on page 98. After you’ve connected to the
Wi-Fi network, the device LCD displays "Open any web page to
continue setup."
7. Open your Web browser. The "Welcome to your Clear Spot 4G+"
window opens.
Note: This window displays the administrator password and the address of
the device home page. Please remember this information or write it down in a
safe place.
Rev 1.0 Jan.10
25
Clear Spot 4G+ User Guide
This window provides several options.
•
To keep the default settings of the device, click one of the following:
· The Internet (to start surfing)
· My Clear Spot 4G+'s home page (to view the device status, customize
settings). Proceed to "Using Your Device" on page 31.
•
To change security settings, click Set up my Clear Spot 4G+.
Changing the Password and Settings
During the device setup, you can select Set up my Clear Spot 4G+ to change the
settings for the:
• Administrator password
This password is used to log in to the home page, where you can view and
customize your device settings. The default password is "password". Choose
something easy-to-remember (yet not easily guessed by others). If you forget
this password, you’ll need to reset the device to its default settings and go
through the device setup (as described in "Setting Up the Device" on
page 25).
Your administrator password must be 1–20 characters long.
• Wi-Fi network name (SSID)
This name is visible to other Wi-Fi-enabled devices, and is used to identify
your Wi-Fi network. The length of the Wi-Fi network name (SSID) depends on
other settings of the browser interface. (See the Help bubble that's displayed
when you move the cursor to the SSID input field.)
• Wi-Fi security
The default setting is WPA. To select another option, click More options. See
"Wi-Fi Security Options" on page 27.
• Wi-Fi password
The maximum length of this field is determined by the Wi-Fi security option
(the previous item). (See the Help bubble that's displayed when you move the
cursor to the Wi-Fi password field.)
If you'll be sharing your Internet connection with others, you'll have to give the
Wi-Fi password to others; don't use your banking or other important passwords. Also, don't use a password that's easily guessed by others.
From this window you can also enable the Password Reminder feature, which is
useful if you forget the Wi-Fi password. See "Wi-Fi Password Reminder" on
page 76.
Tip: Help information on each field appears (in a bubble) when you move the cursor into
the field.
You can display this window any time, by clicking Admin Setup (
) in the browser
interface.
After you change the settings and click Submit, the device restarts and displays
updated information on its LCD. Follow the instructions on the LCD, and proceed
to "Your Device is Now Restarting" on page 28.
26
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Installing and Setting Up the Device
Wi-Fi Security Options
If you click More options (after having clicked Set up my Clear Spot 4G+, during the
device setup), a window with four Wi-Fi security options opens.
Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the
selected security type.
Going from no security to stronger security, the options are:
• None
No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection
(you are responsible for payment for data usage).
• WEP-64 Bit
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
• WPA-Personal
A strong security standard, supported by most Wi-Fi devices.
• WPA2-Personal
A stronger, newer security standard. Limited to newer Wi-Fi devices.
If the above options don't meet your requirements, click I don't see what I want....
Expanded Wi-Fi Security Options
If you display the Security panel of the Wi-Fi tab of the Advanced Settings window or
if you click I don't see what I want... (from the Wi-Fi Security Options window during
the device setup), a window with an expanded list of Wi-Fi security options opens.
Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the
selected security type.
The options are:
• None
No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection
(you are responsible for payment for data usage).
•
WEP-64 Bit - Shared
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.
•
WEP-128 Bit - Shared
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.
•
Rev 1.0 Jan.10
WEP-64 Bit - Open
27
Clear Spot 4G+ User Guide
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
•
WEP-128 Bit - Open
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
•
WPA-Personal - TKIP
A strong security standard, supported by most Wi-Fi devices.
•
WPA-Personal - TKIP/AES
A strong security standard, supported by most Wi-Fi devices.
•
WPA2-Personal - AES
A stronger, newer security standard. Limited to newer Wi-Fi devices.
•
•
WPA2-Personal - TKIP/AES
A stronger, newer security standard. Limited to newer Wi-Fi devices.
WPA/WPA2 Personal (recommended setting)
Wi-Fi devices that use either WPA or WPA2 can connect to the device. Supported by most Wi-Fi devices.
Your Device is Now Restarting
The "Your device is now restarting" window opens if you've clicked the Set up my
Clear Spot 4G+ option and then clicked Submit.
The changes take effect after the device restarts automatically.
It's recommended you write down the following information that's displayed in the
window:
•
Wi-Fi network name
•
Wi-Fi password
As described in the window,
1. Wait until the device LCD displays "Connect your computer to Wi-Fi Network".
2. Connect your computer to the Wi-Fi network, using the information you've
written down. (If you don't know how to do this, see "How Do I Connect to
Wi-Fi?" on page 98).
3. After the Wi-Fi connection was successfully established, click the Click here
text in the window.
Activating and Using Your Network Service
Note: If you're able to connect to 3G, you are already set up to use CLEAR service on the
3G network; no further action is needed. Proceed to "Using Your Device" on page 31.
Before using your device, you must have a CLEAR wireless network account set
up. The process of setting up an account is called activation. When the device
starts up, it will detect whether the device has been configured with an account
("preactivated"). If it has not, the activation process starts automatically.
28
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Installing and Setting Up the Device
In most cases, the activation process will be seamless, not requiring any action
from your part; in some cases, you won't even see any activation-related
messages displayed on the device LCD.
Initiating Activation of Your Device for 3G
In rare cases, the device LCD and the home page may indicate that activation is
required:
•
The LCD displays "3G Activation failed".
•
The home page displays the alert "3G Activation Required".
Note: You will still be able to connect to the Internet, when you have 4G coverage.
To activate your device for 3G:
1. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
2. Click OK.
3. Click the alerts icon
to display the alert window.
4. If more than one alert is available, use the
and
buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
5. In the alert, click Activate now.
If the activation fails, contact CLEAR. See "Contacting Customer Service" on
page 97.
Rev 1.0 Jan.10
29
Clear Spot 4G+ User Guide
30
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4
4: Using Your Device
Connecting Through USB
TRU-Install
TRU-Install™ is a Sierra Wireless feature that installs the necessary
drivers the first time you connect the device to your Windows or Mac
computer through the USB cable. (For details, see "Making a
Tethered Connection" below.) An installation CD is not required.
By default, TRU-Install is enabled.
To change the setting:
1. Ensure you're logged in to the home page.
2. Click Advanced settings > Device > Basic.
3. Select a value for TRU-Install.
Requirements for a USB Tethered Connection
Your device supports a direct connection through a USB cable to a
Windows or Mac computer. (This is commonly referred to as a
"tethered" connection.)
Making a Tethered Connection
Note: If you’ll be using USB for data transfer (and not just for charging the
device), you must install the device driver (see below). No installation CD is
required — the device supports the Sierra Wireless TRU-Install feature.
Rev 1.0 Jan.10
31
Clear Spot 4G+ User Guide
Note: If you’re using Mac OS X 10.4.x, after you connect the device you may see a
warning message that your computer is running on UPS backup battery and that you
should perform a computer shutdown. You can continue with your work. To prevent this
message from being displayed, install the device driver (see "Mac", below).
Windows
1. Ensure the device is turned on.
2. Connect the device to your computer through the USB cable.
3. If the TRU-Install window is not displayed, in Windows Explorer browse to the
entry (under My Computer), then browse to the Win folder
and run Setup.exe.
— or —
If you’re running Windows Vista and the AutoPlay window opens, click Run
setup.exe.
4. In the TRU-Install window, click OK.
5. Go through the installation of the Sierra Wireless USB driver. (Follow the
instructions on the screen.)
— or —
1. Using Wi-Fi, connect to the device. See "How Do I Connect to Wi-Fi?" on
page 98.
2. Ensure you're logged in to the home page.
3. Click Advanced settings > Device > Basic.
4. In the TRU-Install section, click Windows, to download the .exe file to your
computer.
5. Run the .exe file, and go through the installation of the Sierra Wireless USB
driver. (Follow the instructions on the screen.)
Mac
1. Ensure the device is turned on.
2. Connect the device to your computer through the USB cable.
3. In the window that appears, double-click the .pkg file.
4. Go through the installation of the Sierra Wireless USB driver. (Follow the
instructions on the screen.)
5. When prompted for your password, enter your Mac password.
— or —
1. Using Wi-Fi, connect to the device. See "How Do I Connect to Wi-Fi?" on
page 98.
2. Ensure you're logged in to the home page.
3. Click Advanced settings > Device > Basic.
4. In the TRU-Install section, click Mac OS X, to download the file to your
computer.
32
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Using Your Device
5. If the "Welcome to the Sierra Wireless Driver Installer" window isn’t automatically displayed, double-click the file that you’ve downloaded.
6. In the "Welcome to the Sierra Wireless Driver Installer" window, click Continue.
7. Follow the instructions on the screen.
Connecting the Device to Your Computer
1. Insert the larger (USB) end of the USB cable into your computer.
2. Insert the other (Micro B) end of the USB cable into the USB connector on the
side of the device.
Browser Interface Home Page
The home page is the entry page of the browser interface that lets you:
A
•
Display status information for your device and your data connection.
•
Launch and end a network connection
•
Change the settings for your device and your data connections (if you're
logged in).
•
Access additional resources (the user guide and the Important Information
document).
B
C
D
E
F
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Clear Spot 4G+ User Guide
A
When you click an icon or the text next to it, a window opens to the right (see the
screenshot on page 41). The window contains additional status information and,
if you're logged in, commonly-used configurable settings.
See "Vertical Row (of Icons and Text)" on page 40.
B
Use this area to enter the administrator password and log in. When you're logged
in, you can change settings.
See "Logging On as an Administrator" on page 35.
C
Clicking one of these buttons displays a window or a menu. See "Buttons Along
the Top of the Home Page" on page 47.
D
This is the Virtual Device; it reflects the status of your Clear Spot 4G+ personal
hotspot. If you click the image, a movable Mini Window is opened.
See "Virtual Device" on page 35 and "Mini Window" on page 36.
E
A handy way to turn the device off, especially if, for example, you're in an airplane
before takeoff, and the device is in your overhead bag.
Available only if you're logged in.
F
Disconnects a connection, or connects (if currently there's no connection).
Available only if you're logged in.
Displaying the Home Page of the Device
Note: You can display the home page only when your device is turned on and you have
established a connection to it (through Wi-Fi or through the USB cable).
To display the home page, type one of the following in the address bar of your
Web browser:
• http://clearspot
• SSID value (field in Advanced settings > Wi-Fi > Network and also in Advanced
settings > Router > LAN).
Note: If you're using the Google Chrome Web browser, after typing in the address bar,
press the Down Arrow key and then the Enter key. (If you press only the Enter key, a
Google search is started, using the information you typed in.)
If your Web browser displays an error message, see "Cannot Display the Home
Page" on page 107.
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Logging On as an Administrator
You don't need to log in to access and use the home page. However, when you're
logged in:
•
Additional information appears in the window that appears when you click an
item on the left side of the home page. See "Vertical Row (of Icons and Text)"
on page 40.
•
You can access the Advanced Settings window, where you can modify
additional settings.
•
You can rerun the device setup, if required (Admin Setup [
•
You can install updates.
]).
To log in:
1. Ensure that nobody else is already logged in — other people can use the
home page at the same time, but only one user can be logged in.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password". It's recommended you change the password, if you haven't
already.)
3. Click OK.
After a certain time, you will be automatically logged off (timeout security feature),
unless you select Remember me (below the password field). For more information,
see "Automatic Login ("Remember Me")" on page 63.
Virtual Device
The right half of the home page contains an image of your device.
This is a "virtual device" — it reflects most of the icons and text displayed on the
real device.
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Clear Spot 4G+ User Guide
Mini Window
If you click the virtual device on the home page, the Mini Window opens — an
image of the device in a separate Web browser window.
Similar to the virtual device, the Mini Window reflects most of the icons and text
displayed on the real device.
To save space on your monitor, you can close the home page and move the Mini
Window to the side of your monitor. Then you can use the window to keep an eye
on the status of your device and connection. (To reopen the home page, click the
Home link.)
If you're logged in, the window has a Connect or Disconnect button, and a Power Off
button.
Turning Your Device Off
From the Home page:
1. Ensure you're logged in to the home page.
2. Click Power Off (below the Virtual Device).
From the Mini Window:
1. Ensure you're logged in to the home page.
2. Click Power Off.
From the device:
1.
Press and hold the power button
for 2 seconds.
Note: You can turn the device on only by using the device power button.
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Alerts
Displaying Alerts
The alerts icon indicates whether there are any alerts (messages that require
your attention).
The icon is on the left side of the home page.
Click the icon to display the Alert window. If more than one alert is available:
•
The higher priority alert opens.
•
When you close an alert, the next alert opens.
•
You can use the
other alerts.
and
buttons (at the top of the alert window) to view
The options and instructions shown in the alert window depend on the alert event.
Please read the instructions carefully. They may state, for example, that you have
to reconnect to Wi-Fi after an update is installed.
3G Activation Required
If only 3G coverage is available, you won't be able to connect to the Internet until
3G activation has been completed.
To activate 3G on your device:
1. Ensure you have 3G coverage.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
3. Click OK.
4. Click the alerts icon
to display the alert window.
5. If more than one alert is available, use the
and
buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
6. In the 3G Activation Required alert window, click Activate now. (Activation is
then performed over the network; no user interaction is required.)
Rev 1.0 Jan.10
•
If activation is successful, "Activation complete!" is displayed. You can now
connect to the 3G network. If the connection is not established automatically,
click Connect on the home page or Mini Window.
•
If activation was not successful, "Activation failed" is displayed. Retry the
activation. If it is not successful, prepare the following, and contact CLEAR:
· Your billing information.
· ESN of the device (displayed on the packaging, on the device [under the
battery], and at Advanced settings > Device > About).
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Clear Spot 4G+ User Guide
3G Network Update Available
The 3G Network Update Available alert appears if a PRL update or 3G profile
update is available for your device. The update may improve your 3G network
service.
Note: During installation of the update:
• DO NOT turn off or unplug the device.
• Your 3G connection won’t be available. (Your 4G connection won't be affected.)
To install the update:
1. Ensure you have 3G coverage.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
3. Click OK.
4. Click the alerts icon
to display the alert window.
5. If more than one alert is available, use the
and
buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
6. In the 3G Network Update Available alert window, click Update now.
SD Card Error
If you're having problems reading from the microSD card, or if the SD Card Error
alert window opens or the device LCD displays "SD Card error", try the following:
1.
Remove and reinsert the microSD card.
2. If the card is still not working, try it in the microSD slot of another computer.
If it works in the other device, the card slot on your Clear Spot 4G+ personal
hotspot may have a problem.
If the card doesn’t work in the other computer, try one of the following:
· Use a different microSD card.
· Reformat your card.
Note: The formatting procedure erases all the data on the microSD card, after which the
files CANNOT be retrieved. To prevent the loss of important data, please check the
contents before you format the microSD card.
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Software Update Available
The update may improve performance and add or modify features.
Note: During installation of the update, your Internet and Wi-Fi connections won’t be
available.
When the installation is complete, you will need to reconnect to Wi-Fi.
To install the update:
1. Ensure your device is connected to the power adapter or computer, through
the USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
2. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
3. Click OK.
4. Click the alerts icon
to display the alert window.
5. If more than one alert is available, use the
and
buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
6. In the Software Update Available alert window, click Update Options.
7. Read the information in the Software Installation Options window.
8. To install the updates, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the
window and click I’ll get the update later. At a later time, access the URL to
download the update to your computer, and then "Upgrade Firmware From a
File" on page 54.
9. When the installation is complete, reconnect to Wi-Fi. See "How Do I Connect
to Wi-Fi?" on page 98.
Your Network Connection
Launching Your Network Connection
After the device powers on and boots up, a connection to the 3G/4G network is
launched automatically, unless you've disabled Connect Automatically.
You will need to manually launch a connection if:
Rev 1.0 Jan.10
•
The connection was not successful.
•
You’ve disabled auto-connect.
•
You’ve manually ended a connection (by clicking Disconnect).
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Clear Spot 4G+ User Guide
To launch a connection:
•
Click Connect on the Virtual Device on the home page (you must be logged
in).
— or —
Click Connect in the Mini Window (you must be logged in).
— or —
If the device LCD displays "Disconnected from 3G/4G network. Connect
now?", press the power button
on the device.
Sharing Your Connection
For others to share your network connection:
1. Provide the Wi-Fi network name and password to them.
2. On their computer, users must connect to the Wi-Fi network of the Clear Spot
4G+ personal hotspot. See "How Do I Connect to Wi-Fi?" on page 98.
Ending Your Network Connection
1. Ensure you're logged in to the home page.
2. Click Disconnect on the Virtual Device or in the Mini Window. See "Virtual
Device" on page 35 and "Mini Window" on page 36.
Note: The Wi-Fi connection is still available, so users can, for example, share files by
using a microSD card.
Vertical Row (of Icons and Text)
The left part of the home page has a vertical row of icons and text, starting with
the signal strength indicator
.
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Using Your Device
Most of these icons are also shown on the physical device and Virtual Device
(page 35). Hover the mouse over an icon; the corresponding icon on the Virtual
Device is highlighted.
If you click an icon or the text, a window opens with additional information, as
shown in the following screenshot.
If you're logged in, the window may also display configurable settings.
Tip: A more complete set of configurable settings is available in the Advanced Settings
window. See "Advanced Settings" on page 48.
Signal Information
Icon
Description
No signal
Very weak signal
...
The number of bars reflects the signal strength: the more bars, the
stronger the signal.
Excellent signal
Click the icon to display the Signal Quality window. The window displays:
Rev 1.0 Jan.10
•
The active network: the network that is currently being used for your data
connection. For example: "3G (EVDO Rev A)".
•
3G or 4G status:
· Connection status. For example: "Connected".
· Brief description of the signal strength. For example: "Good signal (60%)".
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Clear Spot 4G+ User Guide
· Tables that show the coverage type, RSSI, and Ec/Io (for 3G) or CINR (for
4G).
RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically
the pilot channel, to the total signal power.
CINR stands for Carrier to Interference-plus-Noise Ratio, and is a
measurement of signal effectiveness.
The first table also shows the type(s) of 3G service you have: 1X, 1xEV-DO,
or both. (To determine whether you have EV-DO Rev. 0 or Rev. A service, use
the text near the 3G icon; see "Mobile Broadband Information and Settings"
on page 42.)
See also "Improving Signal Strength" on page 100.
Mobile Broadband Information and Settings
The 3G or 4G icon indicates the service and connection state. Note that only one
icon is shown (the active network).
Icon
Description
or
You have no service. Try the suggestions in "Cannot Connect
to the 3G/4G Network" on page 108.
or
You have service but are not connected.
or
You have service and are connected.
The text next to the icon displays the connection status, for example: "No
service", or "3G (EVDO Rev A)".
Click the icon or text to display the Mobile Broadband Information window. The
window displays:
•
The active network: the network that is currently being used for your data
connection. For example: "4G" or "3G (EVDO Rev A)".
•
3G and 4G status:
· Connection status. For example: "Connected".
· Brief description of the signal strength. For example: "Good signal (60%)".
•
Connection Preferences (if you're logged in).
Configuring the 3G/4G Connection Preferences
The value determines which network(s) to connect to, and in what order:
•
4G Preferred — Connection can be established to either 3G or 4G; if both are
available, 4G is used. This setting is recommended if your service provider
has no data limit for 4G, but does for 3G, or you want to take advantage of the
faster data transfer speeds of 4G.
•
4G Only — Connection can be established only to 4G.
•
3G Only — Connection can be established only to 3G.
If you don’t have 4G coverage, you can save power by selecting "3G Only".
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To automatically connect to the network upon loss of connection or when the
device powers on, select Connect Automatically.
Alert Information
The alerts icon indicates whether there are any alerts (situations that require your
attention).
Note: To view alert information, you must be logged in. New alerts are checked upon
device power-up. That is, if an event occurs, you won't be notified until the device is
restarted.
Icon
Description
No alerts are available.
One or more alert is available.
The text next to the icon indicates the number of alerts.
Click the icon or text to display the Alert window.
For more information, see "Alerts" on page 37.
Wi-Fi Users Information and Settings
The Wi-Fi users icon shows how many Wi-Fi users are connected to the device.
Icon
Description
No Wi-Fi users are connected. (One user is connected via USB).
One user is connected via Wi-Fi.
The number indicates how many Wi-Fi users are connected.
Click the icon to display the Connected Users window.
Connected User Information
When you're logged in, the Connected Users window shows a table with
information on computers currently connected to the device.
A row may optionally show one or both of these icons:
•
•
— The user of this computer is logged in as administrator.
— This computer is connected to the device through the USB cable.
MAC Address — Each wireless device has a unique MAC address (assigned by its
manufacturer). On a Windows PC, the MAC address is called the "physical
address"; on a Mac, it is called the "Ethernet ID". See "Finding the MAC Address"
on page 102.
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Clear Spot 4G+ User Guide
Block — Used to block the computer's access to the device. You might want to do
this if:
•
You don't recognize a listed computer.
•
You have lots of data to transfer (you want to be the sole user of the
bandwidth).
•
You're approaching the data limit on your account.
Note: You cannot block the administrator. (The row for the administrator has the
icon).
Max Wi-Fi users — Limits the number of Wi-Fi users that can connect to the
device. A smaller number improves performance and security.
Disable Wi-Fi when connected via USB — Turns off the Wi-Fi of the device when
connected to a computer through the USB cable. Only this computer will be able
to use the device.
Battery Information and Settings
The battery icon indicates the state of the battery of the device.
The text next to the icon displays additional information, for example, the charging
status (% remaining or % complete).
Tip: You can also check the battery icon from the Home page, Mini Window, and Device
LCD.
Icon
Description
Battery level is critical. Charge the device immediately. See "Charging the
Device" on page 19.
No battery; connected to an electrical outlet (through the power adapter).
Connected to USB. Battery is either charging, or is not inserted.
Charging through the power adapter.
Battery is low. Charge the device. See "Charging the Device" on page 19.
...
The more bars are shown, the more the battery is charged.
Battery is charged.
Click the icon to display the Battery Information and Settings window.
When you're logged in, you can set the behavior for when the device is:
•
44
Battery or USB powered. Choose one of the following:
· Better battery life — At the cost of shorter Wi-Fi range.
· Longer Wi-Fi range — At the cost of shorter battery life.
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Using Your Device
•
AC powered. Choose one of the following:
· Longer Wi-Fi range
· Shorter Wi-Fi range — You have a designated wireless area and you need to
minimize the effect of your network on other networks in the vicinity.
Standby (Low Power) Mode
When the device is in standby (low power) mode, the 3G/4G modem radios, the
Wi-Fi radio, and the LCD are off, and the power button
is flashing.
When you're logged in, you can set how soon the device goes into standby mode
when no Wi-Fi users are connected to it (Standby Timer).
You can specify settings for battery power and AC power.
Note: This setting has no effect when the device is connected to a computer through the
USB cable.
To exit standby mode:
•
Connect the device to the power adapter or computer, through the USB
cable.
— or —
Press the power button
.
Internet Connection Information
Note: Data usage amounts are approximate and should not be used for billing purposes.
For accurate data usage amounts, check with CLEAR.
Click the data icon
The window displays:
to display the Internet Connection Information window.
•
Data statistics for the current connection session:
· Data sent
· Data received
· Total transferred
· Session duration
•
The WWAN IP address of the device — the external IP address of the
modem (3G or 4G) — that is, the IP address of the modem as seen from the
Internet.
Viewing and Configuring Detailed Internet Connection Information
When you're logged in, the Internet Connection Information window displays a
table showing data use:
Rev 1.0 Jan.10
•
In the currently billing cycle. These numbers get automatically reset to 0 on
the day selected in the Starts on day list.
•
Over the lifetime of the device.
•
By network (3G/4G), and by sent/received/total.
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Clear Spot 4G+ User Guide
From this window you can:
•
Reset the data usage figures for the current billing cycle. (Click Reset.)
•
Change the start day of the billing cycle (in the Starts on day list).
microSD Card Information and Settings
The text next to the icon indicates whether the card is:
•
Enabled
•
Detected
•
Accessible by all ("shared") or only the administrator
•
Accessible with or without a password (security)
Click the icon to display the SD Card Information and Settings window. The
window displays:
•
The card status (see the above list)
•
Storage capacity of the card, and space available
When you're logged in, you can:
•
Enable or disable the microSD card slot. See "Enabling the microSD Card
Slot" on page 49.
•
Set up access to the card. See "Setting Up Access to the microSD Card" on
page 50.
Sounds Information and Settings
The sounds icon (
Icon
) shows whether the device speaker is on.
Description
The device speaker is on.
The device speaker is off.
Click the icon to display the Sounds window. The window displays:
46
•
Status of the device speaker (on or off).
•
If you're logged in: check boxes to enable or disable sounds for the following
events:
· Internet connected
· Internet disconnected
· Low battery — Useful as a reminder to charge the device.
· System alerts — When you hear the device beep, you can then use the
device LCD or the Alerts window to get information about the alert. See
"Alert Information" on page 43.
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Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Network update available
• Routing hardware settings reset
• Device startup failure
· Wi-Fi user has joined — Useful, for example, to detect an unwelcome Wi-Fi
user if you're the only one using the device.
· Wi-Fi user has left
· Last user has left — When you hear the device beep, you can turn off the
device, if nobody will be using it for awhile.
Tip: You can also disable all sounds through the mute switch on the device. See "Mute
Switch" on page 24.
If you've enabled the sounds through the home page, but there are no sounds when an
event occurs, check the position of the Mute switch.
Home Page Buttons
Buttons Along the Top of the Home Page
The top horizontal part of the home page has the following areas and buttons:
•
Admin Login. See "Logging On as an Administrator" on page 35.
•
Admin Setup — Rerun the device setup, for example, after you've reset the
software to default settings. See "Welcome to Your Device Window - Select
an Option" on page 96.
•
Advanced settings. See "Advanced Settings" on page 48.
•
Support. See "Support Button" on page 48.
•
Feedback — Send your comments on the device. See "Feedback" on page 48.
•
Help — Open the Help system, display the important information booklet, or
download the user guide.
Admin Setup Button
This button displays a window where you can change the administrator password,
Wi-Fi network name (SSID), Wi-Fi security type, and Wi-Fi password.
For more information, see "Welcome to Your Device Window - Select an Option"
on page 96.
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Clear Spot 4G+ User Guide
Advanced Settings
From the Advanced Settings window you can configure all the settings of the
device and the browser interface.
The Advanced Settings window has the following tabs; each tab has several
panels.
•
Device tab. See "Device Tab" on page 64.
•
WAN tab. See "WAN Tab" on page 68.
•
Wi-Fi tab. See "Wi-Fi Tab" on page 70.
•
Router tab. See "Configuring the Router Tab" on page 81.
For help on a tab, click Help ( ). For most fields and buttons, contextual (fieldlevel) Help appears to the right of the window, when you move the cursor over the
item. For more information, see "Contextual Help in the Advanced Settings
Window" on page 97.
Accessing the Advanced Settings Window
1. Ensure you're logged in to the home page.
2. Click Advanced settings (
).
Support Button
The Support button opens, in a new Web browser window (or tab), the online
support site for your device.
Note: This button is available only when you're connected to the Internet.
Feedback
The Feedback button opens, in a new Web browser window (or tab), the online
feedback site for your device.
Note: This button is available only when you're connected to the Internet.
Help Button
This button displays a menu with options to:
48
•
Display the online Help.
•
Download the user guide.
•
View the important information booklet. This booklet contains warranty and
other information.
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Buttons Below the Virtual Device
Note: The buttons appear only when you're logged in.
Connect/Disconnect Button
This button disconnects a connection, or connects (if currently there's no
connection).
Power Off Button
This button turns the device off.
Note: You can turn the device on by using the device power button.
Using the microSD Card
Before Using the microSD Card Slot
1. Enable the slot. See "Enabling the microSD Card Slot" on page 49.
2. Set up access to the slot. See "Setting Up Access to the microSD Card" on
page 50.
3. [OPTIONAL]: Rename the microSD Shared Folder Name. See "microSD Shared
Folder Name" on page 50.
4. Inform others how they can access the card. See "Accessing the microSD
Card" on page 51.
Enabling the microSD Card Slot
Before computers can recognize the microSD card, you must enable the
microSD slot on the device.
1. Ensure you're logged in to the home page.
2. In the SD Card Information and Settings window, select Enable SD Card. (See
"microSD Card Information and Settings" on page 46.)
— or —
From Advanced settings > Device > microSD card, in the SD-Card Slot section
select Enable.
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Clear Spot 4G+ User Guide
Setting Up Access to the microSD Card
If you've enabled access to the microSD card, you must also specify whether a
username and password are required to access the card.
1. Ensure you're logged in to the home page.
2. In the SD Card Information and Settings window or from Advanced settings
> Device > microSD card, under Username and Password Security, select one of
the values:
· To have no security, select None.
Anyone can use the card; no username or password is required.
· To allow only the administrator to use the card, select Administrator Only.
When prompted for the username (when you try to use the card), enter
"admin". For the password, enter the home page login password.
· To allow non-administrators to use the card, select Administrator + Guest.
3. If you've selected Administrator + Guest:
a. [OPTIONAL]: Change the Set Guest Username and Set Guest Password
fields (up to 20 characters each; spaces are allowed).
b. Give the guest username and password to people whom you want to
allow access to the card.
microSD Shared Folder Name
You can optionally change the name of the folder that the microSD card shows up
as (in the file browser program); the default folder name is "shared".
1. Ensure you're logged in to the home page.
2. Click Advanced settings > Device > MicroSD card.
3. In the MicroSD Shared Folder Name field, type the new name.
You can use up to 32 letters, numbers, and spaces in any combination.
For information on how this folder name is used, see "Accessing the microSD
Card" on page 51.
Inserting a microSD Card
To insert the microSD card:
1. Gently flip open the tab labelled "microSD" on the side of the device.
2. Gently insert the microSD card (label facing up) into the slot on the side of the
device, until the microSD card clicks into place.
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Note: If your microSD card has not been formatted, or is in a format that your computer
does not recognize, you may be prompted to format the microSD card. The formatting
procedure erases all the data on the microSD card, after which the files CANNOT be
retrieved. To prevent the loss of important data, please check the contents before you
format the microSD card.
3. Check the status of the microSD card. See "microSD Card Information and
Settings" on page 46.
Removing a microSD Card
1. Ensure you and other users have completed any file transfers.
2. Gently flip open the tab labelled "microSD" on the side of the device.
3. Using your fingernail or a thin blunt object, gently press the microSD card in
and then release; it should partially pop out of its slot, as shown in the
drawing above.
4. Remove the microSD card and store it in a safe place.
5. Close the tab over the microSD slot of the device.
Accessing the microSD Card
If the microSD slot is enabled, an inserted card appears in your file browser as a
shared network drive.
The way to access the card varies, depending on your operating system.
Note: In the information that follows, <Hostname> is the value of the Hostname field (in
Advanced settings > Wi-Fi > Network and also in Advanced settings > Router > LAN).
Windows
1. In Windows Explorer or Internet Explorer, type one of the following:
· \\clearspot\
· \\<Router IP address>\ (field in Advanced settings > Router > LAN)
For example: \\192.168.0.1\
· \\<Hostname>\
For example: \\MyDeviceName\
— or —
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Clear Spot 4G+ User Guide
From the Windows start menu, click start > Run, and then type one of the following:
· \\clearspot\
· \\<Hostname>\
2. Double-click the shared folder.
Mac
1. In Finder, select Go > Connect to Server.
2. Type one of the following:
· smb://clearspot/
· smb://<Router IP address>/
· smb://<Hostname>/
3. When prompted, select the shared drive as the folder to mount.
Linux
1. Open the run menu (Alt+F2) or a file browser, and type one of the following:
· smb://clearspot/
· smb://<Router IP address>/
· smb://<Hostname>/
2. Double-click the shared folder.
Other operating systems
Please see the user documentation for your operating system or computer.
If security has been enabled for the microSD card, you will be prompted to enter
the username and password for the microSD card. (See "Setting Up Access to
the microSD Card" on page 50).
Updates
Note: If a software update, 3G network update, or 3G profile update is available, the
device LCD displays a message, and an alert is available from the home page. See
"Software Update Available" on page 39 and "3G Network Update Available" on
page 38.
The update may improve performance and add or modify features. The updates
may include the following:
•
Device firmware
•
3G network update
•
The browser interface
•
Help files
•
Other files
You can:
52
•
Manually check for updates. See "Manually Checking for Updates" on
page 53.
•
Set the browser interface to automatically check for updates. See the next
section.
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Automatically Checking for Updates
To specify how often the browser interface checks for updates:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. In the Check for Updates list, click an option.
Tip: When updates are available, an alert is shown in the browser interface. See "Alert
Information" on page 43.
Manually Checking for Updates
Note: During installation of the update:
• DO NOT turn off or unplug the device.
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See "How Do
I Connect to Wi-Fi?" on page 98).
Checking for updates
1. Log in to the home page.
2. Ensure you're connected to 3G/4G.
3. Click Advanced settings(
).
4. Click Device > Basic.
5. Click Check for updates now. (The message next to the button indicates
whether updates are available.)
Installing the updates
If updates are available, after you've manually checked for updates:
1. Ensure your device is connected to the power adapter or computer, through
the USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
2. Click Update options.
3. Read the information in the Software Installation Options window.
4. To install the updates, click Download and install now.
— or —
If you are not in a strong signal area, make a note of the URL displayed in the
window and click I’ll get the update later. At a later time, access the URL to
download the update to your computer, and then follow the steps in "Upgrade
Firmware From a File" on page 54.
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5. When the installation is complete, reconnect to Wi-Fi. See "How Do I Connect
to Wi-Fi?" on page 98.
Upgrade Firmware From a File
Use this option when you have an updated firmware file that you've, for example,
downloaded from the CLEAR or Sierra Wireless website.
Note: During installation of the update:
• DO NOT turn off or unplug the device.
• Your Wi-Fi and Internet connections won’t be available.
When the installation is complete, you will need to reconnect to Wi-Fi. (See "How Do
I Connect to Wi-Fi?" on page 98).
To upgrade the device firmware from a file:
1. Log in to the home page.
2. Ensure Disable Wi-Fi when connected via USB is selected. See "Disabling Wi-Fi
When Connected Through USB" on page 79.
3. Ensure your device is connected to the power adapter or computer, through
the USB cable.
4. Click Advanced settings (
).
5. If you want to later confirm that the upgrade was successful, write down the
current version information (shown in Device > About):
· Software version
· Firmware version (in the 3G section)
· Firmware version (in the 4G section)
6. Click Device > Basic.
7. [OPTIONAL]: Save the current configuration (recommended).
a. Click Export.
b. Save the file. Note the filename and path.
8. Click Browse next to the Update Firmware From File field, and click the firmware
file to upload to the device.
9. Click Update.
Please wait while the upgrade occurs; this may take several minutes. The
device LCD shows the upgrade status. The device will restart (possibly several times).
Once the upgrade is complete, the LCD device shows the usual icons and text
(for example, the device name).
10. Compare the current version information (in Device > About) to the values you
wrote down in step 5 to confirm that the upgrade was successful.
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Using Your Device
11. If you've saved the current configuration, reload it.
a. Click Browse next to the Import Router Settings field, and click the file you've
saved.
b. Click Import.
12. Reconnect to Wi-Fi. See "How Do I Connect to Wi-Fi?" on page 98.
Viewing Device Information
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
Note: 4G information is not available if WAN mode is "3G only". (WAN mode is in
Advanced settings > WAN > Setup.)
The following information is displayed:
•
Model Number
•
Manufacturer
•
Software Version.
•
Activation Status.
Firmware version for the routing hardware component of the device.
3G activated, or not activated.
•
Activation Date.
•
Network Operator.
Date that the 3G modem was first activated.
The carrier that your device was activated for.
•
•
Wi-Fi Firmware Version
Router PRI Version.
PRI version for the routing hardware component of the device. The PRI (Product Release Instructions) is a file that contains the settings used to configure
wireless products for a particular service provider, customer, or purpose.
•
ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G component of the device.
The MEID (Mobile Equipment Identifier) is the unique second-generation
serial number assigned to the 3G component of the device.
•
PRI Version.
PRI version of the 3G component of the device. The PRI (Product Release
Instructions) is a file that contains the settings used to configure wireless
products for a particular service provider, customer, or purpose.
•
MSID (Mobile Station ID)
The MSID is also known as IMSI (International Mobile Station Identity) — an
identifier of a device on the 3G network.
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Clear Spot 4G+ User Guide
•
PRL Version.
The PRL (Preferred Roaming List) is an account configuration item set by
your service provider. It controls the radio channels and network carrier used
by the 3G modem. An updated PRL may improve your 3G network service.
•
Firmware Version.
•
MAC Address.
Firmware version of the 3G component of the device.
MAC address of the 4G module. Each wireless device has a unique MAC
address (assigned by its manufacturer).
•
Firmware Version.
Firmware version of the 4G component of the device.
The window also has buttons to:
•
Save the information to a text file.
•
Reset the 3G/4G configuration of the device to default settings. See
"Resetting the 3G/4G Configuration to Default Settings" on page 80.
Reset Button
The reset button is inside the hole located below and to the right of the battery
compartment as shown below.
Reset button
For information on using this button, see "Restarting the Device" on page 57 and
"Resetting the Software to Default Settings (Through the Reset Button)" on
page 91.
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Using Your Device
Restarting the Device
Tip: Alternatively, you may be able to restart the device by pressing and holding the power
button
on the device for three to four seconds.
If the device or the home page seems to stop responding, you can reset (restart)
the device:
1. Remove the battery compartment cover.
2. Find the small hole below and to the right of the battery compartment. The
reset button is inside this hole.
Reset button
3. Insert a thin object (for example, the end of a paper clip) into the hole, and
lightly press on the bottom of the hole for about a second).
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Clear Spot 4G+ User Guide
4. Replace the battery compartment cover.
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5
5: Settings
Power Settings
Battery and USB Power Settings
You can specify the settings for battery and USB power:
•
Better battery life — At the cost of a shorter Wi-Fi range.
•
Longer Wi-Fi range — At the cost of a shorter battery life.
To choose an option:
1. Ensure you're logged in to the home page.
2. Click the battery icon
Settings window opens.
. The Battery Information and
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the Battery or USB Powered section.
AC Power Settings
You can specify the settings for AC power:
• Longer Wi-Fi range
• Shorter Wi-Fi range
To choose an option:
1. Ensure you're logged in to the home page.
2. Click the battery icon
Settings window opens.
. The Battery Information and
— or —
Click Advanced settings > Wi-Fi > Network.
3. Select an option in the AC Powered section.
Configuring the LCD
Turning the LCD On or Off
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Display.
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Clear Spot 4G+ User Guide
4. Set the LCD Backlight field to On or Off. (Off helps prolong the battery life, but
you can't check the LCD for status icons and messages.)
Setting the LCD Timeout
Tip: Alternatively, you can permanently turn off the LCD, in which case it will never
become lit and will not display text and icons. See "Turning the LCD On or Off" on
page 59.
To set the amount of time, after which the LCD of the device temporarily turns off:
1. Ensure you're logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Ensure LCD Backlight is set to On.
4. In the Turn Off Backlight list, click a value. (A smaller value helps prolong the
battery life.)
Note: The LCD turns on if an important system event occurs.
Setting the LCD Brightness
1. Ensure you're logged in to the home page.
2. Click Advanced settings > Device > Display.
3. Ensure LCD Backlight is set to On.
4. Select a value for On Battery/USB Power. (A lower brightness prolongs the
battery life.)
5. Select a value for On AC Power.
Enabling and Disabling the LED
The power button
on the device acts as an LED/status indicator, and may or
may not be lit. For more information, see "Using the Power Button to Determine
the Device State" on page 22.
To enable or disable the lighting of the power button
:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Display.
4. Set the Power Button LED field to On or Off.
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Settings
Sounds
Enabling and Disabling Sounds
You can enable or disable sounds of the device through:
•
The mute switch on the device (disables all sounds). See "Mute Switch" on
page 24.
•
The browser interface (selectively disables sounds). See "Sounds Information
and Settings" on page 46 and "Enabling and Disabling Sounds for Specific
Events" on page 61.
Enabling and Disabling Sounds for Specific Events
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Sounds.
4. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
•
Low Battery
Useful as a reminder to charge the device. In the Alert When list, you can
select a battery level to trigger the alert.
•
System Alerts
When you hear the device beep, use the device LCD or the Alerts window to
get information about the alert. See "Alert Information" on page 43.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Network update available
• Routing hardware settings reset
• Device startup failure
•
Internet Connected
•
Internet Disconnected
•
Wi-Fi User Has Joined
Useful, for example, if you're the only one using the device, to detect an
intruder.
•
Wi-Fi User Has Left
•
Last User Has Left
You can turn off the device if nobody will be using it for a while.
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Clear Spot 4G+ User Guide
Low Battery Alert
You can set an alert to sound when the battery level is low.
Setting the Alert From the Home Page
1. Ensure you're logged in to the home page.
2. Click the Sounds icon (
).
3. In the Sounds window, select Low battery.
Setting the Alert From the Advanced Settings Window
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Sounds.
4. For the Low Battery field, select Enable.
5. In the Alert When list, click a battery level to trigger the alert.
Critical Battery Level Alert
You can enable an alert to sound when the battery level is critical (that is,
dangerously low).
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Sounds.
4. For the System Alerts field, select Enable.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Network update available
• Routing hardware settings reset
• Device startup failure
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Settings
Login Settings
Changing the Administrator Password
Note: If you forget the Admin login password, you’ll need to reset the device to its default
settings and go through the device setup. See "What Do I Do if I Forgot the Administrator Password?" on page 99.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. In the Admin Password field, type the new password (1–20 characters/
numbers).
Automatic Login ("Remember Me")
If you enable automatic login:
•
Anyone who uses the computer will automatically be logged in to the home
page (as long as no one else has already logged in from another computer);
entering the administrator password is not required.
•
The timeout security feature is disabled — you will never be automatically
logged off.
To enable automatic login:
1. From the computer that you want to enable automatic login, log in to the
home page.
2. In the login area, select the Remember me check box.
You can repeat the above steps on other computers; however, since only one
administrator can be logged in at a time, only the first person to display the home
page will be logged in.
Viewing Computers That Are Set to Automatically Log In as Administrator
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. Next to Remember Me Client List, click show list.
Disabling Automatic Login For a Specific Computer
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. Next to Remember Me Client List, click show list.
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Clear Spot 4G+ User Guide
5. In the row for the computer that you want to disable automatic login, click
Remove.
Advanced Settings
From the Advanced Settings window you can configure all the settings of the
device and the browser interface.
The Advanced Settings window has the following tabs; each tab has several
panels.
•
Device tab. See "Device Tab" on page 64.
•
WAN tab. See "WAN Tab" on page 68.
•
Wi-Fi tab. See "Wi-Fi Tab" on page 70.
•
Router tab. See "Configuring the Router Tab" on page 81.
For help on a tab, click Help ( ). For most fields and buttons, contextual (fieldlevel) Help appears to the right of the window, when you move the cursor over the
item. For more information, see "Contextual Help in the Advanced Settings
Window" on page 97.
Accessing the Advanced Settings Window
1. Ensure you're logged in to the home page.
2. Click Advanced settings (
).
Device Tab
Basic Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
From this window, you can view and adjust settings, or perform the following
actions:
•
Admin Password — Login password. See "Changing the Administrator
Password" on page 63.
•
Remember Me Client List — View a list of computers that are set to automati-
•
Help for Advanced Settings — Enable or disable contextual Help in the
cally log in. See "Automatic Login ("Remember Me")" on page 63.
Advanced Settings window. See "Contextual Help in the Advanced Settings
Window" on page 97.
•
Import Router Settings — Import configuration settings. See "Importing
Settings" on page 93.
•
Export Router Settings — Export configuration settings. See "Exporting
Settings" on page 93.
•
64
Update Firmware From File. See "Upgrade Firmware From a File" on page 54.
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Settings
•
Standby Timer on Battery or USB and On AC Power — Enable standby (low
•
Check for Updates automatically and Check for updates now. See "Automatically
power) mode. See "Standby (Low Power) Mode" on page 45.
Checking for Updates" on page 53 and "Manually Checking for Updates" on
page 53.
•
TRU-Install — Installs the necessary drivers the first time you connect the
Clear Spot 4G+ personal hotspot to your Windows or Mac computer. For
information on this feature, see "TRU-Install" on page 31.
•
Windows and Mac OS X — Download the Windows or Mac driver (if you're
using USB for data transfer). See "Making a Tethered Connection" on
page 31.
Display Panel
From the Display panel of the Device tab, you can configure settings for the device
LCD.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Display.
From this window, you can view or adjust these settings:
•
Lighting of the power button
on the device (Power Button LED). See
"Enabling and Disabling the LED" on page 60.
•
Turn the LCD on or off (LCD Backlight). See "Turning the LCD On or Off" on
page 59.
•
LCD timeout — how soon the LCD goes dormant (Turn Off Backlight). See
"Setting the LCD Timeout" on page 60.
•
Brightness of the LCD (Backlight Settings). See "Setting the LCD Brightness"
on page 60.
microSD Card Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > microSD Card.
From this window, you can view and adjust settings, or perform the following
actions:
Rev 1.0 Jan.10
•
Status of the microSD card slot.
•
Enable the microSD card slot. See "Enabling the microSD Card Slot" on
page 49.
•
Folder name for the shared micro SD card. See "microSD Shared Folder
Name" on page 50.
•
Set up access to the microSD Card. See "Setting Up Access to the microSD
Card" on page 50.
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Clear Spot 4G+ User Guide
Sounds Panel
From the Sounds panel of the Device tab, you can enable or disable sounds for
specific types of events.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Sounds.
4. Next to each of the event types, select Enable or Disable.
Sounds for the following events can be individually enabled or disabled:
•
Low Battery
Useful as a reminder to charge the device. In the Alert When list, you can
select a battery level to trigger the alert.
•
System Alerts
When you hear the device beep, use the device LCD or the Alerts window to
get information about the alert. See "Alert Information" on page 43.
Note: System alerts include several types of events, for example:
• Critical battery
• Critical temperature
• Software update available
• Network update available
• Routing hardware settings reset
• Device startup failure
•
Internet Connected
•
Internet Disconnected
•
Wi-Fi User Has Joined
Useful, for example, if you're the only one using the device, to detect an
intruder.
•
Wi-Fi User Has Left
•
Last User Has Left
You can turn off the device if nobody will be using it for a while.
About Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
Note: 4G information is not available if WAN mode is "3G only". (WAN mode is in
Advanced settings > WAN > Setup.)
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Settings
The following information is displayed:
•
Model Number
•
Manufacturer
•
Software Version.
•
Activation Status.
Firmware version for the routing hardware component of the device.
3G activated, or not activated.
•
Activation Date.
•
Network Operator.
Date that the 3G modem was first activated.
The carrier that your device was activated for.
•
•
Wi-Fi Firmware Version
Router PRI Version.
PRI version for the routing hardware component of the device. The PRI (Product Release Instructions) is a file that contains the settings used to configure
wireless products for a particular service provider, customer, or purpose.
•
ESN or MEID (3G).
The ESN (Electronic Serial Number) is the unique first-generation serial number assigned to the 3G component of the device.
The MEID (Mobile Equipment Identifier) is the unique second-generation
serial number assigned to the 3G component of the device.
•
PRI Version.
PRI version of the 3G component of the device. The PRI (Product Release
Instructions) is a file that contains the settings used to configure wireless
products for a particular service provider, customer, or purpose.
•
MSID (Mobile Station ID)
The MSID is also known as IMSI (International Mobile Station Identity) — an
identifier of a device on the 3G network.
•
PRL Version.
The PRL (Preferred Roaming List) is an account configuration item set by
your service provider. It controls the radio channels and network carrier used
by the 3G modem. An updated PRL may improve your 3G network service.
•
Firmware Version.
•
MAC Address.
Firmware version of the 3G component of the device.
MAC address of the 4G module. Each wireless device has a unique MAC
address (assigned by its manufacturer).
•
Firmware Version.
Firmware version of the 4G component of the device.
The window also has buttons to:
Rev 1.0 Jan.10
•
Save the information to a text file.
•
Reset the 3G/4G configuration of the device to default settings. See
"Resetting the 3G/4G Configuration to Default Settings" on page 80.
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Clear Spot 4G+ User Guide
Log Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
From this window, you can:
•
Enable logging of system events. See "Enabling and Disabling Logging of
System Events" on page 95.
•
Enable logging of connects/disconnects. See "Enabling and Disabling
Logging of Connect/Disconnects" on page 94.
•
Export logs. See "Exporting System Events" on page 95 and "Exporting the
Connection History" on page 94.
•
Clear logs. See "Clearing the System Events Log" on page 95 and "Clearing
the Connection History" on page 94.
•
Set the method used for time acquisition. See "Setting the Method Used for
Time Acquisition" on page 96.
WAN Tab
See also "3G Panel" on page 80.
Setup Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup.
From this window, you can view and adjust settings, or perform the following
actions:
•
Active Network — Network that is currently being used for your data
connection: 3G, 4G, or none.
•
Network Operator.
The carrier that your device was activated for.
•
Session Duration — How long you've been connected to the network.
•
Session Total Data — Amount of data transferred over the lifetime of the device
(by network type) and in the current session.
•
WAN Mode — Network(s) to connect to, and in what order.
· 4G Preferred — Connection can be established to either 3G or 4G; if both
are available, 4G is used. This setting is recommended if your service
provider has no data limit for 4G, but does for 3G, or you want to take
advantage of the faster data transfer speeds of 4G.
· 4G Only — Connection can be established only to 4G.
· 3G Only — Connection can be established only to 3G.
If you don’t have 4G coverage, you can save power by selecting "3G Only".
•
Connect Automatically to the network when the Clear Spot 4G+ personal
hotspot powers on.
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Settings
•
Failover wait time — How long the device should wait, after it loses the
connection with the preferred network, before it attempts to connect to the
other network (not available if WAN mode is "3G only" or "4G only").
•
Switchback wait time — How long the device should wait, when the less-
preferred network is connected and the preferred network becomes available,
before switching to the preferred network (not available if WAN mode is
"3G only" or "4G only").
•
Update 3G PRL — Check whether an updated PRL is available.
The PRL (Preferred Roaming List) is an account configuration item set by
your service provider. It controls the radio channels and network carrier used
by the 3G modem. An updated PRL may improve your 3G network service.
Note: A 3G connection to the Internet won’t be available until the update is complete. (The
4G connection won’t be affected).
•
Update 3G Profile — Check whether an updated profile for your 3G connection
is available.
An updated profile may improve your 3G network service.
4G Panel
To access this panel:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > 4G.
Note: 4G information is not available if WAN mode is "3G only". (WAN mode is in
Advanced settings > WAN > Setup.)
From this window, you can view this 4G information:
•
Connection Status — connected, or not connected.
•
•
Coverage Type — 4G, 4G Off, or no service.
RSSI and CINR.
RSSI reflects the signal strength of the network.
CINR stands for Carrier to Interference-plus-Noise Ratio, and is a measurement of signal effectiveness. For the receiver to decode the carrier signal, the
latter must be in an acceptable CINR range.
•
•
Tx Power — Transmitter power. A higher number is better.
Center Frequency — Frequency of the 4G channel used for the data
connection.
Rev 1.0 Jan.10
•
NSP-ID — ID of the 4G Network Service Provider.
•
NAP-ID — ID of the 4G Network Access Provider.
•
BSID — Base Station ID.
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Clear Spot 4G+ User Guide
Wi-Fi Tab
Network Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
From this window, you can view and adjust settings, or perform the following
actions:
•
Disable Wi-Fi upon USB-PC — Only a computer that is connected to the device
through the USB cable can use the device. See "Disabling Wi-Fi When
Connected Through USB" on page 79.
•
SSID — Wi-Fi network name; identifies your Wi-Fi network and is visible to
other Wi-Fi-enabled devices. See "SSID (Wi-Fi Network Name)" on page 72.
•
Hostname — Device name. See "Host Name (Device Name)" on page 78 and
•
Link SSID and Hostname. See "Linking the SSID and the Host Name" on
"Displaying the Home Page of the Device" on page 34.
page 73.
If you link the SSID (Wi-Fi network name) and the Hostname (name of your
device):
•
The SSID becomes whatever the Hostname is (you cannot change the SSID
— only the Hostname).
•
You only need to remember one name when selecting the Wi-Fi network,
accessing the browser interface, or accessing the microSD card.
•
SSID Broadcast.
If broadcast is enabled, the wireless network is displayed in the list of Wi-Fi
networks available in the local area. For increased security, set this field to
Disable. You will need to give the SSID to the people who will be accessing
your network.
•
Max Number of Users
•
Limits the number of Wi-Fi users that can connect to the device. A smaller
number improves performance and security.
Battery or USB Powered (power settings)
· Better battery life — At the cost of a shorter Wi-Fi range.
· Longer Wi-Fi range — At the cost of a shorter battery life.
•
•
AC Powered (power settings)
· Longer Wi-Fi range
· Shorter Wi-Fi range
Wi-Fi Channel
The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network is having performance issues (possibly caused by other Wi-Fi networks
in the vicinity using the same channel), try a different Wi-Fi channel.
•
Basic Rate — Type of wireless devices connected to your network.
If you're certain that all of the Wi-Fi devices used with your device support
802.11g, then select 802.11g only (this ensures faster Wi-Fi speeds); otherwise, select 802.11b/g compatibility.
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Settings
•
RTS Threshold
Specifies the smallest packet size, in bytes, for which RTS/CTS (Request to
Send/Clear to Send) handshaking is used. The recommended value is 2347.
Change this value only if you're experiencing inconsistent data flow. Make
only minor changes to this value.
•
•
•
•
Fragmentation Threshold
Specifies the largest allowable size, in bytes, for a packet. If the packet is
larger than this, it is fragmented into multiple packet before it is transmitted. To
prevent poor network performance, it's recommended to keep this value as
large as possible (up to 2345).
List of connected devices — Display a window that shows connected
computers.
A row may optionally show one or both of these icons:
— The user of this computer is logged in as administrator.
— This computer is connected to the device through the USB cable.
Security Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Security.
From this window, you can set the:
•
Wi-Fi security type. See "Wi-Fi Security" on page 74.
•
Wi-Fi password. See "Wi-Fi Password" on page 75.
•
Wi-Fi Password Reminder feature. See "Wi-Fi Password Reminder" on
page 76.
MAC Filter Panel
The MAC (Media Access Control) filter is used to grant ("whitelist") or block
("blacklist") wireless devices access to the Wi-Fi, 3G, and 4G networks. Access is
based on the MAC address of each wireless device.
MAC filtering can prevent unauthorized wireless devices from connecting to your
network.
MAC filtering increases security of your network. You can give access to your
network, based on the MAC address of the wireless devices. This makes it harder
for a hacker to use a MAC address to access your network.
To access this panel:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > MAC Filter.
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From this window, you can:
•
Display a list of computers that are:
· Allowed to access the network (MAC Filter Mode = "Allow all in list")
· Not allowed to access the network (MAC Filter Mode = "Block all in list")
•
Add or remove a computer from the lists. See "Specifying Computers That
Can Access the Network" on page 76 and "Specifying Computers That Are
Not Allowed to Access the Network" on page 77.
•
Display a list of computers that are currently connected through Wi-Fi. See
"Displaying a List of Currently Connected Computers" on page 78.
Configuring the Wi-Fi Network
You can configure basic settings of the Wi-Fi network through the setup pages.
1. Ensure you're logged in to the home page.
2. Click Admin setup(
).
For more information, see "Changing the Password and Settings" on page 26.
You can configure basic and advanced settings of the Wi-Fi network through the
Advanced settings window.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
For more information, see "Network Panel" on page 70.
See also:
•
"Disabling Wi-Fi When Connected Through USB" on page 79.
•
"Battery and USB Power Settings" on page 59.
•
"AC Power Settings" on page 59
SSID (Wi-Fi Network Name)
The SSID identifies your Wi-Fi network and is visible to other Wi-Fi-enabled
devices.
It appears on your device’s LCD screen; if more than one Clear Spot 4G+
personal hotspot is available, you can use this name to tell the devices apart.
You can display the home page by typing the SSID in your Web browser (if Link
SSID and Hostname is selected; see "Linking the SSID and the Host Name" on
page 73).
You should make the SSID unique and change it on a regular basis for optimal
security.
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To change the SSID:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
4. In the SSID field, enter the new name.
If the SSID field is not available, Link SSID and Hostname is enabled. You
must either edit Hostname (and the SSID will get the same value), or disable
Link SSID and Hostname and edit the SSID.
5. Click Save.
6. Reconnect to Wi-Fi: follow the instructions on-screen, and see "How Do
I Connect to Wi-Fi?" on page 98.
Note: If you're sharing your connection with others, they also must reconnect to Wi-Fi;
provide them the new SSID.
For security reasons, it's recommended you disable SSID Broadcast. See "Network
Panel" on page 70.
Linking the SSID and the Host Name
If you link the SSID (Wi-Fi network name) and the Hostname (name of your
device):
•
The SSID becomes whatever the Hostname is (you cannot change the SSID
— only the Hostname).
•
You only need to remember one name when selecting the Wi-Fi network,
accessing the browser interface, or accessing the microSD card.
To link the SSID and the Hostname:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network or Router > LAN.
4. Select the Link SSID and Hostname check box.
The SSID field gets the value of Hostname and becomes unavailable (grayed
out).
5. Click Save.
The device resets, after which you must reconnect to Wi-Fi. See "How Do
I Connect to Wi-Fi?" on page 98.
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Wi-Fi Security
By default, Wi-Fi security is enabled for your device and the Wi-Fi network.
Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the
selected security type.
To change the security used by Wi-Fi:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Security.
4. Select one of the options:
• None
No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection
(you are responsible for payment for data usage).
•
WEP-64 Bit - Shared
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.
•
WEP-128 Bit - Shared
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Shared WEP uses the same key for encryption and authentication; some consider shared WEP to be less secure than open WEP.
•
WEP-64 Bit - Open
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
•
WEP-128 Bit - Open
Lower security. Works with older and newer Wi-Fi devices. Recommended
only if any of your devices don't support WPA or WPA2.
Open WEP uses the key for encryption, but not for authentication.
•
WPA-Personal - TKIP
A strong security standard, supported by most Wi-Fi devices.
•
WPA-Personal - TKIP/AES
A strong security standard, supported by most Wi-Fi devices.
•
WPA2-Personal - AES
A stronger, newer security standard. Limited to newer Wi-Fi devices.
•
•
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WPA2-Personal - TKIP/AES
A stronger, newer security standard. Limited to newer Wi-Fi devices.
WPA/WPA2 Personal (recommended setting)
Wi-Fi devices that use either WPA or WPA2 can connect to the device. Supported by most Wi-Fi devices.
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5. Click Save.
The option you select determines the Wi-Fi security used and also the maximum
length of the Wi-Fi password.
Wi-Fi Password
If Wi-Fi security is enabled, a Wi-Fi password is required to connect to the Wi-Fi
network.
Some general rules to make your password more secure:
•
Use letters and numbers
•
Use special characters (for example, @)
•
Use both uppercase and lowercase letters
To change the Wi-Fi password:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Security.
4. In the Wi-Fi Password field, type the password; the maximum length depends
on the Wi-Fi security type that you've selected.
• None
No security (no password is required to access the Wi-Fi network); not recommended. Anyone may access your device and use your Internet connection
(you are responsible for payment for data usage).
• WEP-64 bit - Shared
5 ASCII characters.
• WEP-128 bit - Shared
13 ASCII characters.
• WEP-64 bit - Open
5 ASCII characters.
• WEP-128 bit - Open
13 ASCII characters.
• WPA-Personal - TKIP
ASCII string, 8 to 63 characters.
• WPA-Personal - TKIP/AES
ASCII string, 8 to 63 characters.
• WPA2-Personal - AES
ASCII string, 8 to 63 characters.
• WPA2-Personal - TKIP/AES
ASCII string, 8 to 63 characters.
• WPA/WPA2 Personal
ASCII string, 8 to 63 characters.
5. Click Save.
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Wi-Fi Password Reminder
When the Wi-Fi Password Reminder feature is enabled, you can display the Wi-Fi
password on the LCD of the device:
1. If the LCD is dark (no text or icons are displayed):
a. Ensure the LCD is enabled. See "Turning the LCD On or Off" on page 59.
b. Briefly press the power button
2. Press the power button
on the device.
on the device twice, quickly (within 0.5 seconds).
The information is displayed for approximately 20 seconds. To clear the
information before that, briefly press the power button
on the device.
Enabling the Wi-Fi Password Reminder
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Security.
4. In the Password Reminder section, select On.
5. Click Save.
Allowing or Denying Computers Access to the Network
The MAC (Media Access Control) filter is used to grant ("whitelist") or block
("blacklist") wireless devices access to the Wi-Fi, 3G, and 4G networks. Access is
based on the MAC address of each wireless device.
MAC filtering can prevent unauthorized wireless devices from connecting to your
network.
You can choose one of three modes:
•
No filtering — All computers are allowed to access the network.
•
Allow all in list — Only computers that are in this list are allowed to access the
network.
•
Block all in list — All computers are allowed to access the network, unless
they're in this list.
In any case, a user still needs to provide the correct Wi-Fi password to access the
network.
Specifying Computers That Can Access the Network
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > MAC Filter.
4. In the MAC Filter Mode list, click Allow all in list.
5. Do one of the following:
•
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If the computer you want to allow access is currently connected to the Clear
Spot 4G+ personal hotspot, click List of connected devices.
In the row for the computer, click Add.
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•
Click Add.
In the MAC Address field, enter the MAC address of the computer you're
adding to the list. (If you don't know this address, see "Finding the MAC
Address" on page 102.)
In the Name field, enter a name, for example "Amy's PC".
6. Repeat step 5 for each computer you want to allow access.
Specifying Computers That Are Not Allowed to Access the Network
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > MAC Filter.
4. In the MAC Filter Mode list, click Block all in list.
5. Determine and block an undesired user of your network.
a. Click the List of connected devices link.
b. If you see a device you don't recognize, you can compare its MAC
address to the MAC address of each of the devices on your network.
To determine the MAC address of each device you have, see "Finding the
MAC Address" on page 102. If none of your devices have this MAC
address, that device might be an intruder.
c. In the row for the device you want to block, click Add.
6. For each computer you want to block, repeat step 5.
Tip: The Connected Users window has a Block check box, available for each currently
connected user (except the administrator [
]). See "Wi-Fi Users Information and
Settings" on page 43.
Removing a Computer From the Allowed or Disallowed Lists
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > MAC Filter.
4. In the MAC filter mode list, click either Allow all in list or Block all in list.
5. Click the row that you want to remove.
A row of buttons (Delete, OK, Cancel) appears.
6. Click Delete.
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Displaying a List of Currently Connected Computers
1. Ensure you're logged in to the home page.
2. Click the
icon to display the Connected Users window.
— or —
Click Advanced settings > Wi-Fi > Mac Filter, and click List of connected devices.
A row displays the
icon if the user is logged in as administrator.
Host Name (Device Name)
The host name is, in essence, a name you're giving the device.
The host name is shown on your device’s LCD screen; if more than one device is
available, you can use this name to tell the devices apart. See "Linking the SSID
and the Host Name" on page 73.
This name is also used when you type a command to access the:
•
Home page. See "Displaying the Home Page of the Device" on page 34.
•
microSD card. See "Accessing the microSD Card" on page 51.
To change the host name:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network or Router > LAN.
4. In the Hostname field, enter a name for your device.
Input rules:
1-15 ASCII characters. Valid characters are:
· a-z
· A-Z
· 0-9. Note that the host name cannot be all numbers.
· - (hyphen). Note that the host name cannot start or end with a hyphen.
Setting the Maximum Number of Wi-Fi Users
If your network is having performance issues, you might want to decrease the
number of Wi-Fi users allowed to connect to the device.
1. Ensure you're logged in to the home page.
2. Click the
icon and, in the Connected Users window, click a value in the
Max Wi-Fi users list.
— or —
Click Advanced settings > Wi-Fi > Network, and click a value in the Max Number of
Users list.
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Wi-Fi Channel
The Wi-Fi channel is the active channel of the Wi-Fi access point. If your network
is having performance issues (possibly caused by other Wi-Fi networks in the
vicinity using the same channel), try a different Wi-Fi channel.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Wi-Fi > Network.
4. Click a channel in the Wi-FiChannel list, or, to have the device automatically
determine the channel to use, click Auto.
Disabling Wi-Fi When Connected Through USB
You can optionally turn off the device's Wi-Fi when connected via the USB cable.
In this case:
•
Only a computer that is connected to the device through the USB cable can
use the device.
•
You can prolong the battery life of the device.
•
The battery charges faster.
To enable this feature:
1. Ensure you're logged in to the home page.
2. Click the Connected Users icon (for example,
when connected via USB.
) and select Disable Wi-Fi
— or —
Click Advanced settings > Wi-Fi > Network and set Disable Wi-Fi upon USB-PC to
On.
Configuring 3G/4G
Viewing 3G Activation Information
1. Log in to the home page.
2. Click Advanced settings (
).
3. CLick Device > About.
The following fields are related to 3G activation:
•
Activation Status
•
Activation Date
Activated, or not activated.
Date that the 3G modem was first activated.
•
Network Operator
The carrier that your device was activated for.
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3G Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > 3G.
From this window, you can view or update this information, or perform these
actions:
•
Connection Status: connected, not connected, or dormant.
Dormant means a connection is established, but no data is being transferred.
•
Service Type used for the data connection (1xRTT, EVDO, or EVDO Rev. A).
•
Coverage Type available, and RSSI and Ec/Io for each type.
RSSI reflects the signal strength of the network.
Ec/Io is a dimensionless ratio of the average power of a channel, typically the
pilot channel, to the total signal power.
•
MDN (Mobile Directory Number) — a 10-digit phone number.
•
SID (System ID)
The System ID identifies your home network area and is used in conjunction
with your phone number to determine if you are "home" or "roaming".
•
MSID (Mobile Station ID)
The MSID is also known as IMSI (International Mobile Station Identity) — an
identifier of a device on the 3G network.
•
NAI (Network Access Identifier)
The NAI is a user ID for accessing the 3G network.
•
Roaming Status — Home, or roaming (outside of CLEAR coverage).
•
PRL Version
The PRL (Preferred Roaming List) is an account configuration item set by
your service provider. It controls the radio channels and network carrier used
by the 3G modem. An updated PRL may improve your 3G network service.
•
Load 3G PRL — For example, you've received via email or downloaded a file).
Alternatively, you can check online for a PRL update — in Advanced settings
> WAN > Setup, click Update 3G PRL.
Resetting the 3G/4G Configuration to Default Settings
Note: Reset the configuration only if instructed by a CLEAR representative.
After a configuration reset:
• You must go through the device setup (page 25) and 3G activation (the latter starts
automatically).
• Any changes you've made to the settings are lost.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > About.
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4. Click Reset Device to Factory Defaults.
5. When prompted, enter the SPC (Service Programming Code). (If you don't
know your SPC, contact CLEAR.)
You won't be able to establish a data connection until you:
1. Go through the device setup (page 25).
2. Go through 3G activation or, if using 4G, use pay-as-you-go.
Configuring the Router Tab
You can configure the routing hardware component of the device through the
Advanced Settings window.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router.
4. Depending on the settings you want to configure, click one of the panels:
•
Basic. See "Basic Panel" on page 81.
•
LAN. See "LAN Panel" on page 82.
•
Port Forward. See "Port Forward Panel" on page 86.
•
Port Trigger. See "Port Trigger Panel" on page 88.
•
DMZ. See "DMZ Panel" on page 89.
Basic Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
From this window, you can enable or disable these features, or perform these
actions:
•
Port forwarding. See "Port Forward Panel" on page 86.
•
Port triggering. See "Port Trigger Panel" on page 88.
•
DMZ. See "DMZ Panel" on page 89.
•
UPnP (universal plug and play). See "UPnP (Universal Plug and Play)" on
page 81.
•
SPI (stateful packet inspection). See "SPI (Stateful Packet Inspection)" on
page 82.
•
Router Settings Reset — Reset the software to default settings. See "Resetting
the Software to Default Settings (Through the Browser Interface)" on page 92.
UPnP (Universal Plug and Play)
UPnP provides simple and robust connectivity among consumer electronics,
intelligent appliances, and mobile devices from many different vendors. For more
information, see www.upnp.org.
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Note: If UPnP is enabled, there are potential security risks.
Enabling UPnP
Before you can use UpnP, you must enable it.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Next to UPnP, select Enable.
SPI (Stateful Packet Inspection)
SPI, also known as "dynamic packet filtering," helps to prevent cyberattacks by
validating that the traffic passing through a session conforms to the protocol used
for this type of session. Packets that are not conforming get rejected.
Enabling SPI
Before you can use SPI, you must enable it.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Next to SPI, select Enable.
LAN Panel
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > LAN.
From this window, you can view and adjust settings, or perform the following
actions:
•
Router IP Address (on the LAN).
•
Subnet Mask
The routing hardware's internal LAN subnet mask.
•
Hostname (Device name). See "Host Name (Device Name)" on page 78 and
"Displaying the Home Page of the Device" on page 34.
•
SSID (Wi-Fi network name). See "SSID (Wi-Fi Network Name)" on page 72.
•
Link SSID and Hostname. See "Linking the SSID and the Host Name" on
page 73.
•
DHCP Server (enable DHCP)
Note: The following items are displayed only when DHCP is enabled.
•
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DHCP IP Address Range
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The starting and ending address of the range of IP addresses available for the
device to dynamically (that is, not permanently) assign to computers connected to it.
•
DHCP Lease Time
Amount of time, in minutes, a computer can use its assigned IP address
before it is required to renew the lease. After this time is up, the computer is
automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
•
Max DHCP Clients
The number of DHCP addresses that can be assigned and active at one time.
It's recommended you set this to a number greater than the number of Wi-Fi
users.
•
•
•
DNS Mode
The DNS Mode setting specifies how the DNS servers (that the DHCP clients
are to communicate with) are obtained.
· Auto: Use the DNS server specified by CLEAR. DNS Relay is enabled by
default.
· Manual: The routing hardware assigns DHCP clients the DNS servers
specified in the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized
addressing or if you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests
targeting the internal DNS proxy.
Manual DNS Server #1 and #2 — Static IP addresses to use for the DNS
servers (if DNS Mode is Manual).
Available only if DNS Mode is Manual.
DNS Relay
If enabled, and if DNS Mode (see above) is Manual, the routing hardware
assigns DHCP clients the DNS servers specified in the Manual DNS Server #1
and #2 fields.
If disabled, the routing hardware rejects DNS requests targeting the internal
DNS proxy.
The DNS Relay field is configurable and displayed only if DNS Mode is Manual.
If DNS Mode is Auto, DNS Relay is enabled by default.
•
DHCP Static IP Assigment List — Assign a permanent IP address to a MAC
address, and view the static IP assignment list. See "DHCP Static IP
Assignment List" on page 85.
DHCP
DHCP (Dynamic Host Control Protocol) automatically assigns an IP address to
each device on the network and manages other network configuration information
for devices connected to your network. You do not need to manually configure the
IP address on each device that's on your network.
The assigned IP addresses are not permanent (as opposed to when using static
IP).
Most ISPs (Internet Service Providers) use DHCP.
Normally, you should enable DHCP, in which case you must configure each
device on the network with one of the following:
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•
TCP/IP settings set to "Obtain an IP address automatically"
•
TCP/IP bound to the Ethernet connection with DHCP
If DHCP is disabled, you must configure each device on the network with:
•
Fixed (permanent/static) IP address.
•
DNS server addresses (provided by CLEAR).
Enabling DHCP
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > LAN.
4. Next to DHCP Server, select Enable.
Configuring DHCP
To configure DHCP settings, DHCP must be enabled (Advanced settings > Router
> LAN > DHCP Server).
You can set the following DHCP settings in Advanced settings > Router > LAN:
•
DHCP IP Address Range
The starting and ending address of the range of IP addresses available for the
device to dynamically (that is, not permanently) assign to computers connected to it.
The start address must be 192.168.0.10 or above.
The ending address must be 192.168.0.50 or below.
•
DHCP Lease Time
Amount of time, in minutes, a computer can use its assigned IP address
before it is required to renew the lease. After this time is up, the computer is
automatically assigned a new dynamic IP address.
Enter a number between 2 and 10080.
•
Max DHCP Clients
The number of DHCP addresses that can be assigned and active at one time.
It's recommended you set this to a number greater than the number of Wi-Fi
users.
•
DNS Mode
The DNS Mode setting specifies how the DNS servers (that the DHCP clients
are to communicate with) are obtained. See "DNS Mode" on page 85.
•
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DHCP Static Assignment List — Assign a permanent (static) IP address to a
device on your network, and view the static IP assignment list. See the next
section.
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DHCP Static IP Assignment List
With DHCP, IP addresses are assigned dynamically; devices typically don't have
a permanent IP address.
However, in some cases you might want to assign a static
(permanent) IP address to a device, while still using DHCP for the rest of the
devices on your network. This is also known as "DHCP reservation". You might
want to do this with, for example, a Web server, FTP server, media server.
Viewing the Static IP Assignment List
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > LAN.
4. Ensure DHCP is enabled (DHCP Server).
5. Click DHCP Static IP Assignment List.
Assigning an IP Address Based on a MAC Address
1. Follow the above steps to display the DHCP Static IP Assignment List
window.
2. In the Hostname field, enter a meaningful description of the device.
3. In the MAC Address field, enter the MAC Address of the device. (If you don't
know this address, see "Finding the MAC Address" on page 102.)
4. In the IP Address field, enter the IP address you want to assign to the device.
5. Select the Enable check box to have the device use the designated IP
address.
6. Click Add.
7. Click save.
Removing an IP Address Based on a MAC Address
1. Click DHCP Static IP Assignment List on the LAN panel of the Router tab.
2. To keep the device information in the list (in case you want to re-enable
DHCP for this MAC address later on), clear the Enable check box.
— or —
To remove the device from the list:
a. Click the row that you want to remove.
A row of buttons (Delete, OK, Cancel) appears.
b. Click Delete.
DNS Mode
The DNS Mode setting specifies how the DNS servers (that the DHCP clients are
to communicate with) are obtained.
1. Log in to the home page.
2. Click Advanced settings (
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3. Click Router > LAN.
4. Set DNS Mode to one of the following:
•
Auto: Use the DNS server specified by CLEAR. DNS Relay is enabled by
default.
•
Manual: The routing hardware assigns DHCP clients the DNS servers
specified in the Manual DNS Server #1 and #2 fields.
Use this option to access a DNS server that provides customized addressing
or if you have a local DNS server on your network.
If DNS Relay is disabled, the routing hardware rejects DNS requests targeting
the internal DNS proxy.
For information on DNS Relay, see "LAN Panel" on page 82.
Port Forward Panel
Normally, incoming traffic (from the Internet) is blocked. However, port forwarding
lets you forward incoming traffic to specific ports and devices (per their local IP
address) on your network. For example, you can configure port forwarding so
that:
•
You can access your Remote Desktop from the Internet (by specifying the
WAN [public] IP address that the device is using).
•
Internet users can access a Web, FTP, or email server, or gaming or Internet
application hosted by your computer.
Note: Port forwarding creates a security risk. When not required, port forwarding should
be disabled.
Port forwarding does not apply to normal browsing, file downloading, running most online
games or other applications hosted on the Internet. (Some online games require port
forwarding.)
Before you can use or configure port forwarding, you must enable it. See
"Enabling Port Forwarding" on page 86.
From the Port Forward panel of the Router tab of the Advanced Settings window, you
can:
•
Enable port forwarding for an application. See "Enabling Port Forwarding for
an Application" on page 87.
•
Remove an application from the port forwarding list. See "Disabling Port
Forwarding for an Application" on page 87.
Enabling Port Forwarding
Before you can use or configure Port Forwarding, you must enable it.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Next to Port Forwarding, select Enable.
5. Click Save.
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Enabling Port Forwarding for an Application
1. Ensure you've enabled port forwarding. See "Enabling Port Forwarding" on
page 86.
2. Display the "Port forward" window.
a. Log in to the home page.
b. Click Advanced settings (
).
c. Click Router > Port Forward.
3. In the last row of the table, click the Application field, and select the application
type from the list.
The values for Start and End ports are automatically filled in.
4. If necessary, change the range of port numbers associated with the application. Traffic will be allowed (not blocked) if its destination port number is in
the specified range.
a. In the Start field, enter the number that starts the port range.
b. In the End field, enter the number that ends the port range.
If the range consists of only one port, enter the number that you entered
in the Start field.
5. In the Protocol list, click the protocol(s) used for this application (TCP, UDP, or
both).
6. In the IP Address field, enter the IP address of the server to be accessed.
7. Ensure Enable is selected.
8. Click Add.
9. Click save.
Disabling Port Forwarding for an Application
1. Ensure you've enabled port forwarding. See "Enabling Port Forwarding" on
page 86.
2. Display the "Port forward" window.
a. Log in to the home page.
b. Click Advanced settings (
).
c. Click Router > Port forward.
3. To keep the application in the list (in case you want to re-enable port
forwarding later on), clear the Enable check box.
— or —
To remove the application from the list:
a. Click the row that you want to remove.
A row of buttons (Delete, OK, Cancel) appears.
b. Click Delete.
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Port Trigger Panel
Some applications require multiple ports open for communication, many of which
may be initiated by a computer on the WAN. Examples of this include video
conferencing, VoIP (Internet telephony), and Internet gaming.
With port triggering, the device monitors outgoing data on specific port numbers
(trigger ports).
The device keeps track of the IP address of the computer that sends data on
these trigger ports, so that when incoming data on the Forward ports arrives, the
device sends the incoming data to the same computer.
Before you can use or configure port triggering, you must enable it. See "Enabling
Port Triggering" on page 88.
From the Port Trigger panel of the Router tab of the Advanced Settings window, you
can:
•
Enable port triggering for specified protocols and ports. See "Enabling Port
Triggering for Specified Protocols and Ports" on page 88.
•
Remove protocols and ports from the port triggering list. See "Removing
Ports from the Port Triggering List" on page 89.
Enabling Port Triggering
Before you can use or configure Port Triggering, you must enable it.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Next to Port Triggering, select Enable.
Enabling Port Triggering for Specified Protocols and Ports
1. Ensure you've enabled port triggering. See "Enabling Port Triggering" on
page 88.
2. Display the "Port trigger" window.
a. Log in to the home page.
b. Click Advanced settings (
).
c. Click Router > Port Trigger.
3. In the last row of the table, in the first Protocol list, click the protocol(s) used by
the application for outgoing traffic (to the Internet, sent through the trigger
ports).
4. In the Trigger Ports field, enter the port number(s) used to determine that the
application is in use (that is, specify the port number or range of port numbers
that the application uses for outgoing traffic). (Check the user documentation
for the application.)
To specify a range of port numbers, separate the start and end port number
with a hyphen.
5. In the second Protocol list, click the protocol(s) used by the application for
incoming traffic (from the Internet).
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6. In the Forward Ports field, enter the ports to forward to the computer that
triggered the rule (that is, specify the port number or range of port numbers
that the application uses for incoming traffic). (Check the user documentation
for the application.)
To specify a range of port numbers, separate the start and end port number
with a hyphen.
7. Ensure Enable is selected.
8. Click Add.
9. Click Save.
Removing Ports from the Port Triggering List
1. Ensure you've enabled port triggering. See "Enabling Port Triggering" on
page 88.
2. Display the "Port trigger" window.
a. Log in to the home page.
b. Click Advanced settings (
).
c. Click Router > Port Trigger.
3. To keep the entry in the list (in case you want to re-enable this entry later on),
clear the Enable check box.
— or —
To remove the entry from the list:
a. Click the row that you want to remove.
A row of buttons (Delete, OK, Cancel) appears.
b. Click Delete.
DMZ Panel
DMZ stands for "demilitarized zone". You can select one computer to receive all
unsolicited incoming connections.
The IP address of the DMZ is the default recipient of incoming packets (from the
Internet) that are not handled by port forwarding rules, port triggering rules, or
NAT'd connections:
1. If port forwarding, port triggering, or both are enabled, incoming traffic is
routed according to the port forwarding rules, port triggering rules, or NAT'd
connections.
2. If incoming traffic was not routed as a result of the above:
· If DMZ is enabled, then incoming traffic is routed to the computer that uses
the IP address specified by the DMZ settings.
· If DMZ is not enabled, the incoming traffic is blocked.
Note: Putting a computer in the DMZ opens all the ports of that computer, and exposes
that computer to various security risks. Use this option only as a last resort — if possible,
use other options instead (for example, port forwarding or port triggering).
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Before you can use or configure DMZ, you must enable it.
Enabling DMZ
Before you can use or configure DMZ, you must enable it.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Next to DMZ, select Enable.
5. Click Save.
Configuring DMZ
To configure DMZ:
1. Ensure you've enabled DMZ. See "Enabling DMZ" on page 90.
2. Display the DMZ panel of the Router tab.
a. Log in to the home page.
b. Click Advanced settings (
).
c. Click Router > DMZ.
3. Specify the computer that you want exposed to the Internet: in the Destination
IP Address field, enter the IP address of the computer.
If you don't know how to find the IP address, see "Finding the IP Address" on
page 103.
4. In the Source IP Address section, specify what incoming traffic (not handled by
port forwarding, port triggering, or NAT) to forward to this computer.
To forward all incoming traffic, click Any.
— or —
To forward incoming traffic from certain IP addresses:
a. Click Restriction.
b. In the two additional fields that are displayed, enter the start and end
IP addresses of a range.
5. Using the DHCP Static IP Assignment List, assign an IP address based on
the MAC address of the computer that is in the DMZ. See "Assigning an
IP Address Based on a MAC Address" on page 85.
— or —
On the computer that is in the DMZ, disable DHCP, and manually assign the
IP address, gateway, and DNS server.
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Resetting the Software to Default Settings
Warning: If you reset the software to default settings:
• You must go through the device setup (page 25), as if you've just purchased the device.
• Any changes you've made to the settings are lost.
Your 3G and 4G account information is not affected; after reset, the device remains provisioned for service.
You'll need to reset the software to default settings if:
•
You've forgotten the administrator password.
•
You've changed the DHCP settings such that the device is inoperable (for
example, there's no communication with the device).
You have two options to initiate the reset:
•
Through the software. See "Resetting the Software to Default Settings
(Through the Browser Interface)" on page 92.
•
Through the reset button on the device. See the following section.
Resetting the Software to Default Settings (Through the Reset Button)
1. Remove the battery compartment cover.
2. Find the small hole below and to the right of the battery compartment. The
reset button is inside this hole.
Reset button
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3. Insert a thin object (for example, the end of a paper clip) into the hole, and
lightly press on the bottom of the hole for five or more seconds.
4. Replace the battery compartment cover.
5. Check the device LCD. If it displays "Reset to factory defaults? Press
accept", press the power button
to
on the device.
6. Follow the instructions on the device LCD.
Resetting the Software to Default Settings (Through the Browser Interface)
Warning: If you reset the software to default settings:
• You must go through the device setup (page 25), as if you've just purchased the device.
• Any changes you've made to the settings are lost.
Your 3G and 4G account information is not affected; after reset, the device remains provisioned for service.
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Router > Basic.
4. Click Router Settings Reset.
5. Check the device LCD. If it displays "Reset to factory defaults? Press
accept", press the power button
to
on the device.
6. Follow the instructions on the device LCD.
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Exporting and Importing Settings
Exporting Settings
Settings include configuration information for the device, network, and browser
interface.
You can, for example, save the current configuration, then make some changes
and test them. You can then use the Import button to restore (load) the saved
configuration.
To export the settings to a text file:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. Click Export.
Importing Settings
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Basic.
4. Browse to and click the file with the previously exported settings.
5. Click Import.
Note: Your device may reset, and you may need to reconnect to Wi-Fi and the Internet.
See "How Do I Connect to Wi-Fi?" on page 98 and "Launching Your Network
Connection" on page 39.
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Logs
Logs Available
The following types of logs are available:
•
Connect/disconnect. See the following section.
•
System events. See "System Events" on page 95.
Connection History
The connection history shows the time of connections to and disconnections from
the Internet.
Note: The connection history does not log the amount of data transferred. In the Internet
Connection Information window, you can view information on the current billing cycle and
lifetime of the device; see "Internet Connection Information" on page 45.
Enabling and Disabling Logging of Connect/Disconnects
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. In the Connect/Disconnect section, select Enable or Disable.
5. Click save.
Exporting the Connection History
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. Ensure Connection/Disconnect is set to Enable.
5. Click Export.
Clearing the Connection History
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. In the Connect/Disconnect section, click Clear log.
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System Events
You can enable or disable, as a group, the logging of the following events:
•
Software update available
•
Network update available
•
Primary WAN failover
•
Primary WAN switchback
•
Unexpected data connection loss
•
Changes to miscellaneous settings
The following system events are always logged:
•
Intrusion alerts
•
Unexpected power loss
•
Critical battery
•
Critical temperature
•
Routing hardware settings reset
•
Firmware update
Enabling and Disabling Logging of System Events
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. In the System Events section, select Enable or Disable.
5. Click save.
Note: Certain events are always logged; see "System Events" on page 95.
Exporting System Events
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. Ensure System Events is set to Enable.
5. Click Export.
Clearing the System Events Log
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. Ensure System Events is set to Enable.
5. Click Clear log.
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Setting the Method Used for Time Acquisition
Time information is stored in the connection history log and system events log.
To set the method used for obtaining the time:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click Device > Log.
4. Select the 3G or the NTP check box.
3G — Time information is obtained from the 3G (CDMA) network; this is more
accurate than NTP, but requires 3G coverage.
NTP — The device's clock is synchronized to a Network Time Protocol server
on the Internet; not as accurate as when using the 3G setting, but doesn't
require 3G coverage. Use this setting if you have 4G but no 3G coverage.
Setup Pages
Welcome to Your Device Window - Select an Option
The “Welcome to Your Clear Spot 4G+ window” opens:
•
Automatically, as part of the initial setup of your newly purchased device.
•
When you click Admin Setup (
in).
) from the home page (you must be logged
Note: This window displays the administrator password and the address of the device
home page. Please remember this information or write it down in a safe place.
This window provides several options.
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•
To keep the default settings of the device, select one of the following:
· The Internet (to start surfing)
· My Clear Spot 4G+'s home page (to view the device status, customize
settings).
•
To change security settings, select Set up my Clear Spot 4G+.
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6: Resources
More Information
Visiting the CLEAR Website
Check www.clear.com/support for product updates and support.
Contacting Customer Service
You can reach CLEAR Customer Service by:
•
Visiting www.clear.com/support
Online Help
1. In the browser interface, click the Help button (
menu, select Online Help.
) and, from the
The Help system opens in a new Web browser window or tab.
You have several options to find the information you need:
•
Browse the Table of Contents.
•
Use the Index or Search feature: click the appropriate button in
the lower left part of the help window, and type the information
you're looking for.
Other Ways to View Help Information
•
Some windows have a
mation.
icon. Click the icon to view Help infor-
•
When you move the cursor over a field or button in Advanced
Settings, help information, if available, appears to the right of the
window.
Contextual Help in the Advanced Settings Window
When you move the cursor over a field or button in Advanced Settings,
help information on this item, if available, appears to the right of the
window.
To turn this feature on or off:
1. Ensure you're logged in to the home page.
2. Click Advanced settings > Device > Basic.
3. Set Help for Advanced Settings to Show or Hide.
4. Click Save.
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Frequently Asked Questions
How Can I Tell I'm Connected to 3G/4G?
When you're connected:
•
The 3G or 4G icon (on the left side of the home page) is solid. For example,
.
•
The bottom area of the device LCD, the Virtual Device, and the Mini Window
show the data transfer icon
and data transfer information (amount of
data; connection duration).
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as
part of the initial device setup, or after a software update.
Tip: The Wi-Fi network name is displayed on the device LCD.
1.
Do one of the following, depending on your operating system.
Windows
Windows 7: Right-click the
icon in the system tray.
Windows Vista: Click Control Panel > Network and Internet > Network and Sharing
Center > Connect to a network.
Windows XP: Click Control Panel > Network Connections > Wireless Network
Connections > View available wireless networks.
Mac
Click the AirPort icon
(in the upper right corner of your screen).
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
2. Select the Wi-Fi network provided by the Clear Spot 4G+ personal hotspot
and connect to it. (If prompted for a network key/security key/password, enter
the Wi-Fi password.)
Is Roaming on 4G Supported?
At the time of this release, roaming on 4G is not supported.
What Do I Do if I Forgot the Wi-Fi Password?
98
•
If the Wi-Fi Password Reminder feature is enabled, display the password on
the device. See "Wi-Fi Password Reminder" on page 76.
•
Connect the device to your computer through USB, then log in and view the
Wi-Fi password (in Advanced settings > Wi-Fi > Security). Write the password
down in a safe place. See "Connecting Through USB" on page 18.
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Note: If you've forgotten both the Wi-Fi password and the administrator (login) password,
then you must reset the software to default settings. See "Resetting the Software to
Default Settings" on page 91.
What Do I Do if I Forgot the Administrator Password?
1. Reset the software to default settings. See "Resetting the Software to Default
Settings" on page 91.
2. Go through the device setup, during which the administrator password will be
displayed; write it down in a safe place. See "Setting Up the Device" on
page 25.
How Do I Access My Corporate Network Through a
VPN?
1. Establish a connection to the 3G/4G network.
2. Launch the extranet client provided by your company.
3. Supply the appropriate user name and password to gain access.
For support, contact your company help desk.
Are Terminal Sessions Supported?
Terminal sessions (for example, via telnet or ssh) are not supported.
Tips
Extending Battery Life
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•
When you're not using the device, turn it off, or end the 3G/4G connection.
(Click Disconnect on the home page).
•
Connect the device, through the USB cable, to the power adapter or a
computer, and disable Wi-Fi. See "Disabling Wi-Fi When Connected Through
USB" on page 79.
•
Adjust the LCD — do one or more of the following:
· Turn off the LCD (Advanced settings > Device > Display > LCD Backlight).
· Decrease the brightness of the LCD (Advanced settings > Device > Display
> Backlight Settings > On Battery/USB Power).
· Set the LCD to turn off sooner. See "Setting the LCD Timeout" on page 60.
•
Configure the setting (for when battery powered or connected via USB) to
"Better battery life" (Advanced settings > Wi-Fi > Network > Battery or
USB powered).
•
Enable standby (low power) mode. See "Standby (Low Power) Mode" on
page 45.
•
Turn off the lighting of the power button
> Device > Display > Power Button LED).
(i.e. LED) (Advanced settings
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•
Limit the number of Wi-Fi users (Advanced settings > Wi-Fi > Network > Max
Number of Users).
•
If you have 3G but not 4G coverage, set WAN Mode to "3G only" (Advanced
settings > WAN > Setup > WAN Mode).
Device Location
•
Avoid moisture or extreme temperatures.
•
For improved reception, place the device near a closed window.
•
Place your device within easy reach of a reliable power supply and the
computer to which it will be connected.
Improving Signal Strength
•
Ensure you're inside the network coverage area.
•
Try reorienting your device.
•
Move the device and your computer to another location — you may be in or
near a structure that is blocking the signal. Every obstacle (for example, walls,
ceilings, furniture) between the Clear Spot 4G+ personal hotspot and other
wireless devices decreases the signal strength.
•
Place the device in a centralized location, as high as possible in the room.
•
Make sure there’s plenty of space around your device to provide the best
signal reception.
•
Keep the device at least 3-6 feet away from electrical devices that generate
RF interference (for example, microwaves, TVs, 2.4 GHz cordless phones,
cellular phones, baby monitors, wireless speakers). If you're not using these
electrical devices, turn them off.
•
If possible, place your devices so that the signal passes through open
doorways or drywall, as opposed to concrete, brick, metal, walls with
insulation, and so on.
•
If you cannot obtain service, contact CLEAR — a network or account problem
may be preventing you from obtaining service.
Improving 3G Network Service
To improve your network service, periodically check for PRL and profile updates.
The PRL (Preferred Roaming List) is an account configuration item set by your
service provider. It controls the radio channels and network carrier used by the
3G modem.
To check for these updates:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup.
4. Click Update 3G PRL.
5. After the update checking is completed, click Update 3G Profile.
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Improving Wi-Fi Performance
•
Try a different channel number. See "Wi-Fi Channel" on page 79.
•
Check whether any device updates are available. See "Updates" on page 52.
•
See the tips in "Improving Signal Strength" on page 100.
•
Limit the number of Wi-Fi users (Advanced settings > Wi-Fi > Network > Max
Number of Users).
•
Select a longer Wi-Fi range. (Advanced settings > Wi-Fi > Network > Longer Wi-Fi
range [two locations: Battery or USB Powered, and AC Powered])
Windows XP Users
1. Open the Device Manager.
a. Click start > Settings > Control Panel.
b. Double-click System.
c. Click Hardware.
d. Click Device Manager.
2. Double-click Network adapters.
3. Double-click the Wi-Fi client network adapter of your computer — for
example, “Intel(R) WiFi Link 5100 AGN” in the following screenshot.
4. If the Wi-Fi client network adapter is by Intel, click Advanced and, in the
Property list, click Power Management and move the slider all the way to the
right (to Highest). Click OK.
— or —
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If the Wi-Fi client network adapter is not by Intel, select a configuration with
minimal power savings (to maximize throughput).
Note: The above settings are often controlled by 3rd-party value-add applications and may
be automatically changed. If Wi-Fi performance improves for a while after performing the
above steps, but then declines, recheck the above settings.
Security Tips
•
Change the Wi-Fi network name (SSID) and Wi-Fi password on a regular
basis. See "SSID (Wi-Fi Network Name)" on page 72 and "Wi-Fi Password"
on page 75
•
Disable SSID Broadcast. See "Network Panel" on page 70.
•
Use the highest level of Wi-Fi security that your devices support. See "Wi-Fi
Security" on page 74.
•
Change the login password. See "Changing the Administrator Password" on
page 63.
•
Use MAC filtering to specify computers that are or aren't allowed to connect
to the network. See "MAC Filter Panel" on page 71.
Finding the MAC Address
You'll need to know the MAC address of a device, when performing any of the
following:
•
Assigning an IP address based on a MAC address (when using DHCP). See
"DHCP Static IP Assignment List" on page 85.
•
Allowing or denying computers access to the network. See "Allowing or
Denying Computers Access to the Network" on page 76.
Tip: You can display a list of connected devices, including the MAC address of each
device: click List of connected devices, available from Advanced settings > Wi-Fi
> MAC Filter and Advanced settings > Wi-Fi > Network.
The steps to finding the MAC address of a device vary, depending on your
operating system.
Windows
1. Open a command prompt window.
a. Click start and Run.
b. Type cmd or command, and click OK.
2. At the command prompt, type ipconfig/all and press Enter.
3. Write down the Physical Address for the entry that relates to the wireless
network connection; it appears as a series of numbers and letters — this is
the MAC address of your wireless adapter.
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Mac OS X
1. From the Apple menu (
), select System Preferences.
2. Select Network.
3. Select the adapter that is connecting to the routing hardware.
4. Select Advanced.
5. Select Ethernet. The Ethernet ID is listed. This is the same as the MAC
address.
Linux
Please see the user documentation of the Linux distribution.
Other operating systems
Please see the user documentation for your operating system or computer.
Finding the IP Address
You'll need to know the IP address of a device, when configuring any of the
following:
•
Port forwarding
•
Port triggering
•
DMZ
•
Static DHCP features
To find the IP address of a device:
Windows
1. Open a command prompt window.
a. Click start and Run.
b. Type cmd or command, and click OK.
2. At the command prompt, type ipconfig and press Enter.
3. Write down the IP Address for the entry that relates to the wireless network
connection. (The IP address might be listed under "Ipv4 Address", or
something similar.)
Mac OS X
1. From the Apple menu (
), select System Preferences.
2. Select Network.
3. Select the wireless adapter. The IP address is displayed in the right pane.
Other operating systems
Please see the user documentation for your operating system or computer.
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Troubleshooting Tips
General tips
•
Check the system events log. See "Exporting System Events" on page 95.
•
If some settings are preventing you from connecting to Wi-Fi, connect to the
device through the USB cable, and then change the settings. See "Requirements for a USB Tethered Connection" on page 31 and "Making a Tethered
Connection" on page 31.
•
Go to www.clear.com/support to access troubleshooting and other resources.
•
The knowledge base at the Sierra Wireless website (www.sierrawireless.com/
support/customer_help.aspx) may also be useful.
LCD Is Dark
The LCD is dark and is not displaying any text or icons if:
•
The device is turned on and:
· The LCD is turned off (Advanced settings > Device > Display > LCD Backlight).
· The LCD is turned on, but the LCD is dormant (inactivity timeout). To make
the LCD active, briefly press the power button
on the device.
· The device is in standby (low power) mode. To exit this mode, briefly press
the power button
on the device.
•
The device is turned off.
To turn the device on:
a. Ensure a battery is inserted into the device.
b. Press the power button
on the device for approximately two seconds.
If the LCD is still dark, use the USB cable to connect the device to the power
adapter or to a computer.
Insufficient Signal Strength
If you have insufficient signal strength, the icon
of the home page).
is displayed (on the left side
Insufficient signal strength may occur because:
•
You are outside the network coverage area.
•
Your device’s internal antenna is pointing in the wrong direction.
•
You are in or near a structure that is blocking the signal.
•
You are near a device that is causing radio signal interference.
•
A network or account problem is preventing you from obtaining service.
See also "Improving Signal Strength" on page 100.
Messages Displayed on the Device LCD
See also "SD Card Error" on page 38.
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3G Activation Failed
If this message is displayed on the device LCD or in the 3G Activation Required
alert window (after you've attempted activation):
1. Ensure you're in 3G coverage and the signal strength is strong.
2. Turn the device off and on. See "Turning Your Device Off" on page 36 and
"Turning Your Device On" on page 21.
3. If the "Activation failed" message is still displayed, prepare the following, and
contact CLEAR:
· Your billing information.
· ESN of the device (displayed on the packaging, on the device [under the
battery], and at Advanced settings > Device > About).
Connecting to 3G/4G
If the LCD displays this message for a long time:
1. Check the signal strength. If it is weak, try the tips in "Improving Signal
Strength" on page 100.
2. Try a different Connection Preferences setting. See "Mobile Broadband Information and Settings" on page 42.
3. Turn the device off and on. See "Turning Your Device Off" on page 36 and
"Turning Your Device On" on page 21.
4. Update the 3G profile: click Advanced settings > WAN > Setup > Update 3G
Profile.
5. If you're still unable to connect to 3G/4G, contact CLEAR.
Connection Error
If this message persists on the device LCD, update the 3G profile:
1. Log in to the home page.
2. Click Advanced settings (
).
3. Click WAN > Setup.
4. Click Update 3G Profile.
5. If an error message and number are displayed on the LCD after the update,
note the information and contact CLEAR.
3G Activation Required
If the LCD displays this message, display the 3G Activation Required alert and
start the activation:
1. In the Admin Login section (in the upper left area of the home page), enter the
administrator password (1–20 characters/numbers). (The default password is
"password".)
2. Click OK.
3. Click the alerts icon
to display the alert window.
4. If more than one alert is available, use the
and
buttons (at the top of the
alert window) to browse to the "3G Activation Required" alert.
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5. In the 3G Activation Required alert window, click Activate now.
Tip: Alternatively, click Advanced settings > WAN > Setup > Update 3G Profile.
Searching for Network
The LCD displays this message until a 3G or 4G network is acquired.
If this message persists, see the tips in "Cannot Connect to the 3G/4G Network"
on page 108.
Update Failed
If this message appears on the device LCD or in the 3G Network Update
Available or Software Update Available alert windows (after you've attempted the
update):
1. Ensure your device is connected to the power adapter or computer, through
the USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
2. Retry the update.
3. If the "Update failed" message is still displayed, contact CLEAR.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Clear Spot 4G+
personal hotspot, ensure that:
•
The maximum number of Wi-Fi users has not been reached. (To determine
the number of connected Wi-Fi users and set the maximum, see "Wi-Fi Users
Information and Settings" on page 43).
•
You're connecting to the correct Wi-Fi network (SSID), and you're using the
correct Wi-Fi password. If the Wi-Fi Password Reminder feature is enabled
(page 76), you can use it to display the SSID and Wi-Fi password on the
device LCD.
•
Nobody has changed the name or password of the Wi-Fi network. If the Wi-Fi
Password Reminder feature is enabled (page 76), you can use it to display
the SSID and Wi-Fi password on the device LCD.
•
Nobody is connected through the USB cable when Disable Wi-Fi when
connected via USB is selected.
•
Your computer supports the type of Wi-Fi security that the network is set to
use.
Note: All the devices used with the Clear Spot 4G+ personal hotspot must support the
selected security type.
•
106
Your computer supports Wi-Fi 802.11g (if Basic Rate is set, in Advanced
settings > Wi-Fi > Network, to 802.11b/g compatibility).
2131352
Resources
•
Your computer has not been blocked, through MAC filtering. See "Specifying
Computers That Are Not Allowed to Access the Network" on page 77.
Tip: If some settings are preventing you from connecting to Wi-Fi, connect to the device
through the USB cable, and then change the settings. See "Requirements for a USB
Tethered Connection" on page 31 and "Making a Tethered Connection" on page 31.
Cannot Display the Home Page
Your Web browser may display an error message when you try to display the
home page. The error message depends on your Web browser.
•
"Could not connect to remote server" (Opera)
•
"Internet Explorer cannot display the webpage" (Internet Explorer)
•
"Oops! This link appears to be broken" (Google Chrome)
•
"Safari can’t open the page" (Safari)
•
"The connection has timed out" (FireFox)
Check the following:
•
The device is turned on. See "Turning Your Device On" on page 21.
•
You have established a connection to the device (through Wi-Fi or through the
USB cable).
•
Ensure you're typing the correct address in the Web browser.
· Try http://<SSID>, where <SSID> is as displayed on the device LCD.
· If the home page is still not displayed, try http://192.168.0.1 or, if you're using
custom routing settings, replace "192.168.0.1" with the appropriate
IP address.
•
The Web browser is a recent version, and Java-enabled. The following are
recommended:
· Internet Explorer (version 6.0 or higher)
· Mozilla Firefox (version 2.0 or higher)
· Google Chrome (version 2.0.172.28 or higher)
· Apple Safari (version 2.0 or higher)
· Opera version 9.64
•
If your computer has other adapters (for example, Ethernet) connected to
other networks, disable or remove them from your computer.
•
If Internet security software is running on your computer, disable it and see
whether the error message still occurs. Some firewall software may block
access to the home page.
•
If DHCP is enabled on the device, ensure DHCP is enabled on your
computer. See "DHCP" on page 83.
•
Check your Web browser settings.
a. Open the Control Panel in Windows.
b. Double-click Internet Options.
c. From the Security tab, restore the default settings.
d. From the Connections tab, select Never dial a connection.
e. From the Advanced tab, restore the default settings.
Rev 1.0 Jan.10
107
Clear Spot 4G+ User Guide
f.
•
Close and reopen your Web browser.
Disconnect the device from your computer (if you're using the USB cable).
Remove the battery from the device. Reinsert the battery.
If, after checking all of the above, you still cannot display the home page, consider
resetting the software to default settings. See "Resetting the Software to Default
Settings" on page 91.
Cannot Connect to the 3G/4G Network
•
Ensure your computer is connected to the device (through the USB cable or
Wi-Fi). See "How Do I Connect to Wi-Fi?" on page 98 or "Making a Tethered
Connection" on page 31.
•
Try the tips in "Improving Signal Strength" on page 100.
•
Check the WAN Mode setting (Advanced settings > WAN > Setup). For example,
if it's set to 4G only, you won't be able to connect if:
· You have 4G coverage, but you're roaming.
· You don't have 4G coverage.
•
Check with CLEAR — a network or account problem may be preventing your
device from obtaining service.
Cannot Check for Updates
Ensure your device is connected to the power adapter or computer, through the
USB cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you
must install the device driver. See "Making a Tethered Connection" on page 31.
Sounds are Enabled, but the Device Doesn't Generate
Any Sounds
Check that sounds are not turned off through the Mute switch on the device. See
"Mute Switch" on page 24.
108
2131352
7
7: Technical Specifications, Safety Information, and Regulatory Information
Technical Specifications
LED Operation
See "Using the Power Button to Determine the Device State" on
page 22.
Radio Frequency and Electrical Specifications
Rev 1.0 Jan.10
Approvals
FCC
Battery
Size: 1800 mAh
Duration for full charge:
• AC charger: 1.5 hours
• PC USB cable: 3.6 hours
Charge life:
• 4 hours under standard use
• 3 hours of continuous use
Current
Maximum: 1000 mA
Standby:
• 48 mA (1xEV-DO/IS2000 hybrid mode)
• 48 (WiMAX)
Transmit
PCS: 1850 to 1910 MHz
Cellular: 824 to 849 MHz
WiMAX: 2495 to 2690 MHz
Receive
PCS: 1930 to 1990 MHz
Cellular: 869 to 894 MHz
WiMAX: 2495 to 2690 MHz
GPS: 1575.42 MHz
109
Clear Spot 4G+ User Guide
Software Specifications
110
CDMA (3G) specification
IS-2000 Release 0
Data service
IS-707A
WiMAX (4G) specification
IEEE 802.16e-2005
Wi-Fi specification
IEEE 802.11b
IEEE 802.11g
Wi-Fi security and
encryption protocols
WEP Open & Shared
WEP-64
WEP-128
WPA-Personal TKIP & AES (Pre-Shared Key or WPAPSK)
WPA2-Personal TKIP & AES (WPA2-PSK)
WPA+WPA2-Personal (WPA+WPA2 PSK)
SMS (IS-637)
Not supported
FAX
Not supported
IOTA
Supported
OTASP (IS-683A, IS683B, IS-683C)
Supported
OTAPA
Supported
PRL (Preferred Roaming
List)
Supported
Authentication
Supported
Voice
Not supported
NAM
Single
Position Location
Standalone
TTY/Accessibility
Not supported
Mobile IP
Supported
Network protocols
(routing hardware)
TCP, UDP, ARP, RARP, ICMP
VPN
Pass-through of the following VPN types:
• PPTP
• IPSec
Tunneling of multiple VPN sessions simultaneously is
supported.
2131352
Technical Specifications, Safety Information, and Regulatory Information
Environmental Specifications
Operating temperature
-20 to +55°C
Storage temperature
-40 to +85°C
Humidity
95%, non-condensing
Vibration
10-1000 Hz, 6G, 60 min/axis, 3 hrs total (non-operating)
Drop
1 m on concrete
Mechanical Specifications
Dimensions (W x L x H)
81 mm x 81 mm x 16 mm
Power button
Supported
Headset jack
Not supported
LED
White
Safety Information
Proper Battery Use and Disposal
Note: Improper battery use may result in a fire, explosion, or other hazard.
To ensure safe and responsible battery use:
Rev 1.0 Jan.10
•
Do not open, disassemble, puncture, crush, bend, or shred.
•
Do not expose to water or other liquids, fire, explosion, or other hazards.
•
Use the battery only in the Clear Spot 4G+ personal hotspot.
•
If using with a charger, use only the power adapter supplied with the device.
•
Do not short circuit the battery.
•
When replacing a battery, use the same model of battery that was supplied
with the device.
•
Follow local regulations when disposing of a used battery.
•
Avoid dropping the device or the battery. If dropped and you suspect damage,
take it to a service center for inspection.
111
Clear Spot 4G+ User Guide
Regulatory Notices
The design of the Clear Spot 4G+ personal hotspot complies with U.S. Federal
Communications Commission (FCC) guidelines respecting safety levels of radio
frequency (RF) exposure for mobile devices, which in turn are consistent with the
following safety standards previously set by U.S. and international standards
bodies:
•
ANSI / IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human
Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz
•
National Council on Radiation Protection and Measurements (NCRP) Report
86, 1986, Biological Effects and Exposure Criteria for Radio Frequency Electromag-
•
International Commission on Non-Ionising Radiation Protection (ICNIRP)
1998, Guidelines for limiting exposure to time-varying electric, magnetic, and electro-
netic Fields
magnetic fields (up to 300 GHz)
FCC ID: N7N-MHS801.
RF Exposure - This device is only authorized for use in a mobile application. At
least 20 cm (8 inches) of separation distance between the Clear Spot 4G+
personal hotspot and the user's body must be maintained at all times.
Warning: (EMI) - United States FCC Information - This equipment has been tested and
found to comply with the limits for a Class B computing device peripheral, pursuant to
Parts 15 and 27 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Parts 15 and 27 of the FCC Rules. Operation is subject
to the condition that this device does not cause harmful interference.
112
2131352
Index
Numerics
A
3G
About panel of the Device tab 66
about this guide 15
AC charger (power adapter) 20
AC powered 45, 59
access to the network, configuring 76, 77
account information 56, 67
acquisition, time, method used for 96
Activate now 29
activating network service 28
Activation complete! 37
Activation Date 55, 67
Activation Required (alert) 37
Activation Status 55, 67
activation, 3G
3G Activation Required 105
3G Activation Required alert 37
date of original activation 79
failed 105
Active network 41, 68
Admin Login area of the home page 35
Admin Password 63
Admin Setup button 47
Administrator + Guest 50
administrator password
changing 63
forgotten; what do I do? 99
administrator, logging in as 35
Advanced Settings window 48, 64
AES 28, 74
alert
3G Activation Required 37
Alert window 43
audio, enabling/disabling 61
critical battery level alert 62
displaying 37
low battery 62
Network Update Available 38
SD Card Error 38
Software Update Available 39
Sounds panel of the Device tab 66
Alert when (low battery) 62
Alert window 43
Allow all in list (giving computers access to
the network) 76
allowing computers access to the network
3G panel of the WAN tab 80
activation failed 105
activation information, viewing 79
activation, initiate 37
configuration, resetting to default
settings 80
data transmission rates 14
improving network service, tips 100
lifetime data 68
Mobile Broadband Information window
42
overview 14
PRL version 56, 67, 80
service type 80
status 80
3G (time acquisition method) 96
3G Activation Required (alert) 37
3G Activation Required (LCD message) 105
3G Network Update Available (alert) 38
3G Only 42, 68
3G panel of the WAN tab 80
3G Preferred 42, 68
3G/4G Mobile Broadband Information
window 42
3G/4G Off 42, 68
4G
4G panel of the WAN tab 69
Base Station ID (BSID) 69
configuration, resetting to default
settings 80
connection status 69
coverage type (service type) 69
data transmission rates 14
lifetime data 68
Mobile Broadband Information window
42
network access provider (NAP-ID) 69
network service provider (NSP-ID) 69
overview 14
roaming support 98
4G Only 42, 68
4G Preferred 42, 68
802.11 standards supported 110
Rev 1.0 Jan.10
113
Clear Spot 4G+ User Guide
76
Apple Safari 16
Application (port forwarding) 87
application notes 5
application updates 52
automatically check for updates 53
automatically log in
disabling for a specific computer 63
enabling 63
viewing list of computers set to automatically
log in 63
broadcast the SSID (Wi-Fi network name) 70
browser interface home page
See home page
browser interface updates 52
browsers supported 16
BSID (Base Station ID) 69
buttons
below the virtual device 49
top of home page 47
B
cannot connect to the 3G/4G network 108
cannot connect to Wi-Fi 106
cannot display the home page 107
care of your device 15
Carrier to Interference-plus-Noise Ratio (CINR) 42
CDMA
See also 3G
cell phones 100
Center frequency 69
charger (power adapter) 20
charging the device 19
check for updates
automatically 53
manually 53
Check for updates now 53
Chrome browser 16
CINR (Carrier to Interference-plus-Noise Ratio) 42
Clear Log (connection history) 94
Clear Log (system events) 95
components of your device 14
Connect Automatically 43
Connect button 49
connect to Internet
alert 61, 66
cannot connect 108
improving 3G network service, tips 100
launching a connection 39
sharing your connection 40
Connect/Disconnect 94
connected
how to tell you're connected to 3G/4G 98
icon 42
play sound when connected or disconnected
46
Wi-Fi users information 43
connected computers, displaying a list of 78
baby monitors 100
Backlight (LCD on the device)
brightness 60
turning off automatically 60
turning on or off 60
Backlight Settings 60
Base Station ID (BSID) 69
Basic panel of the Device tab 64
Basic panel of the Router tab 81
Basic Rate 70
battery
"Better battery life" setting 44, 59, 70
Battery Information and Settings window 44
charging 19
critical battery level alert 61, 62
icon 44
installing 17
low battery alert 62
low battery, play sound 46
overview 17
proper use and disposal 111
specifications 109
tips on extending battery life 99
Battery Information and Settings window 44
Battery or USB powered 44, 59
Better battery life 44, 59, 70
billing cycle
data statistics 45
blacklist 71, 76
Block (block a computer's access to the Wi-Fi network of the device) 44
Block all in list 76, 77
box contents 15
brightness of LCD 60
114
C
2131352
Index
Connected Users window 43
connecting the device to your computer
USB 31
Wi-Fi 98
Connecting to 3G/4G message 105
connection
ending 40
history log 94
improving 3G network service, tips 100
information, displaying 45
launching 39
settings 42, 68
sharing 40
state 41, 69
status, 3G 41
status, 4G 41, 69
Wi-Fi users information 43
Connection Error message 105
connection history
clearing 94
description 94
enabling logging 94
exporting 94
Connection Preferences 42
contents, package 15
contextual (field-level) Help 97
cordless phones 100
corporate network, accessing through VPN 99
Could not connect to remote server 107
coverage type (service type)
3G 80
4G 69
coverage type(s) available 42, 80
critical battery level alert 62
critical temperature alert 61
current, electrical (specification) 109
Customer Service, contacting 97
D
dark LCD 104
data statistics for the current connection session
45
data transferred 45, 68
data transmission rates 14
default settings
3G/4G configuration, resetting 80
software, resetting 92
Rev 1.0 Jan.10
software, resetting (through the reset button
on the device) 91
denying computers access to your network 77
Destination IP Address 90
device
information, viewing 55, 66
name (host name) 73
overview 13
device driver, installing 32
device name (host name) 78
Device tab
About panel 66
Basic panel 64
Display panel 65
Log panel 68
microSD card panel 65
Sounds panel 66
DHCP
clients, maximum number of 84
description 83
enabling 84
lease time 84
start and end address 84
Static IP Assignment List 85
DHCP IP Address Range 82, 84
DHCP Lease Time 84
DHCP Server 82
DHCP Static IP Assignment List 85
dimensions of device 111
Disable Wi-Fi upon USB-PC 79
Disable Wi-Fi when connected via USB 44, 79
Disconnect button 49
Display panel of the Device tab 65
displaying
home page 34
disposal of battery 111
DMZ
configuring 90
DMZ panel of the Router tab 89
enabling 90
DMZ panel of the Router tab 89
DNS Mode 85
DNS Relay 83
document overview 15
dormant 80
download speeds 14
drawing of hardware 17
driver, installing 32
Drivers for (Windows, Mac OS X) 65
115
Clear Spot 4G+ User Guide
drop specification 111
duration for full charge 109
duration, session 45, 68
E
Ec/Io 42, 80
electrical specifications 109
Electronic Serial Number (ESN) 55, 67
email server, accessing 86
Enable SD Card 49
End (port, for port forwarding) 87
environmental specifications 111
ESN (Electronic Serial Number) 55, 67
Export Router Settings 93
exporting
connection history 94
settings 93
system event log 95
F
Failover wait time 69
failure, device startup
audio alert 61
FAQ (Frequently Asked Questions) 98
FCC (regulatory) notices 112
FCC ID 112
feedback 48
field-level (contextual) Help 97
Firefox browser 16
firewall software 107
firmware version
3G modem 56, 67
4G modem 56, 67
routing hardware component 55, 67
Wi-Fi 55, 67
firmware, upgrade from a file 54
folder name, microSD card 50
forgot administrator password 99
forgot Wi-Fi password 98
Forward Ports 89
Fragmentation Threshold 71
frequencies, transmit and receive 109
Frequently Asked Questions (FAQ) 98
FTP server, accessing 86
full charge 109
116
G
gaming, Internet 88
Get Started guide 15
Google Chrome 16
Guest Password (for microSD card access) 50
Guest Username (for microSD card access) 50
H
hardware 17
Help button 48
Help files, updates 52
Help for Advanced Settings 97
help, getting
Customer Service, contacting 97
FAQ (Frequently Asked Questions) 98
service provider website 97
tips 99
troubleshooting 104
Help, online 97
home page
buttons along the top 47
cannot display 107
description 33
displaying 34
logging in 35
vertical row of icons and text 40
virtual device 35
host name 73, 78
humidity specification 111
I
icons
home page (vertical row of icons and text) 40
LCD 23
Import Router Settings 93
important information booklet 48
importing settings 93
improving signal strength 100
IMSI (International Mobile Station Identity) 55, 67,
80
information about your device 55, 66
installing the device 25
International Mobile Station Identity (IMSI) 55, 67,
80
2131352
Index
Internet Connected 61, 66
Internet connected 46
Internet Connection Information window 45
connection
lost (alert) 61, 66
Internet Disconnected 61, 66
Internet disconnected 46
Internet Explorer 16
Internet Explorer cannot display the webpage
107
Internet gaming 88
Internet telephony 88
IOTA 110
IP address
assigning, based on MAC address 85
DHCP, range 82
DMZ computer 90
finding for a device 103
removing an address based on MAC
address 85
routing hardware 82
WWAN, of the device 45
IP Address (port forwarding) 87
K
knowledge base 104
L
LAN panel of the Router tab 82
Last user has joined 47
Last User Has Left 61, 66
LCD
brightness 60
dark 104
icons on LCD 23
not lit 104
timeout 60
turning off automatically 60
turning on or off 59
LCD Backlight 60
lease time, DHCP 84
LED (Power button on the device)
description 22
enabling 60
interpreting 22
location 17
Rev 1.0 Jan.10
lifetime data 68
lifetime of product
total data transferred 68
Link SSID and Host Name 73
list of connected computers, displaying 78
List of connected devices 78
Load 3G PRL 80
log
connection history 94
system events 95
log in automatically
disabling for a specific computer 63
enabling 63
viewing list of computers set to automatically
log in 63
Log panel of the Device tab 68
logging in
automatically 63
steps to log in 35
login password
changing 63
forgotten; what do I do? 99
Longer Wi-Fi range 44, 59, 70
Low battery 46, 61, 66
low battery alert 62
low power mode (Standby Timer) 45
M
MAC (Media Access Control) filter 71, 76
MAC address
4G modem 56, 67
assigning an IP address based on MAC
address 85
finding for a device 102
Wi-Fi users 43
Mac device driver, installing 32
MAC filter 77
MAC Filter List 76, 77
MAC filter mode 72, 76
MAC Filter panel of the Wi-Fi tab 71
Mac OS X (driver, download) 65
maintenance of your device 15
manufacturer information 55, 67
Max DHCP clients 84
Max Number of Users 78
Max number of Wi-Fi users 78
Max Wi-Fi users 44
117
Clear Spot 4G+ User Guide
maximum number of Wi-Fi users 78
mechanical specifications 111
Media Access Control
See MAC address
MEID (Mobile Equipment Identifier) 55, 67
microSD card
accessing 50, 51
enabling 49
inserting 50
location of slot 17, 24
microSD Card panel of the Device tab 65
overview 24
removing from the device 51
SD Card Error (alert) 38
SD Card Information and Settings window 46
shared folder name 50
microSD Shared Folder Name 50
microwaves 100
Mini Window 36
Mobile Broadband Information window 42
Mobile Equipment Identifier (MEID) 55, 67
Mobile Station ID (MSID) 55, 67, 80
model information 55, 67
Mozilla Firefox 16
MSID (Mobile Station ID) 55, 67, 80
mute switch, location 24
N
NAI (Network Access Identifier) 80
NAP-ID (Network Access Provider ID) 69
network
3G, overview 14
4G Base Station ID (BSID) 69
4G network access provider (NAP-ID) 69
4G service provider (NSP-ID) 69
4G, overview 14
active network 41, 68
cannot connect 108
name, Wi-Fi (SSID) 72
network operator 68
protocols supported 110
Network Access Identifier (NAI) 80
network access provider, 4G (NAP-ID) 69
network access, configuring 76
network operator 55, 67, 79
4G (NSP-ID) 69
Network panel of the Wi-Fi tab 70
118
network service
3G, tips on improving service 100
activating 28
Network Time Protocol (NTP) 96
Network Update Available (alert) 38, 46
network, corporate, accessing through VPN 99
No filtering 76
no service
icon 42
not connected 42
notices
regulatory 112
NSP-ID (Network Service Provider ID) 69
NTP (Network Time Protocol) 96
O
Obtain an IP address automatically 84
On AC Power 60, 65
On Battery/USB Power 60
online games 86, 88
online Help
displaying 97
getting updates 52
Oops! This link appears to be broken 107
Opera browser 16
operating temperature 111
operator, network 55, 67, 79
original activation date 79
OTAPA 110
OTASP 110
overview of this document 15
P
package contents 15
password reminder, Wi-Fi 76
password, administrator
changing 63
forgotten; what do I do? 99
password, Wi-Fi
changing 75
forgotten; what do I do? 98
overview 75
reminder 76
pay-as-you-go 81
performance, Wi-Fi, tips on improving 101
place for your device, tips 100
2131352
Index
Plug and Play, Universal (UPnP) 82
Port Forward panel of the Router tab 86
port forwarding
description 86
disabling for an application 87
enabling 86
enabling for an application 87
Port Trigger panel of the Router tab 88, 89
port triggering
description 88
enabling 88
ports, adding 88
ports, removing 89
power adapter 20
Power button (on the device)
description 22
interpreting 22
location 17
Power Button LED field 60
Power Off button 36, 49
power settings
AC outlet, connected to 59
battery-powered 59
tips on extending battery life 99
USB powered 59
powering the device off 36
powering the device on 21
Preferred Roaming List (PRL) update
See PRL update
PRI Version 55, 67
PRI version
routing hardware 55, 67
PRL update
alert (update available) 38
load a file 80
PRL version
3G modem 56, 67, 80
problems
See troubleshooting
Protocol (port forwarding) 87
Protocol (port triggering) 88
protocols, network, supported 110
Q
questions, frequently asked (FAQ) 98
Rev 1.0 Jan.10
R
radio frequency (RF) specifications 109
receive frequencies 109
Received (amount of data transferred) 45
recharging the battery 19
regulatory notices 112
Remember me 63
Remember me clients list 63
Remember me computers, view list of 63
reminder, Wi-Fi password 76
Remote Desktop, accessing 86
requirements
installation 16
USB 31
reset button
location 56
resetting the software to default settings 91
resetting the software to default settings
(through the reset button on the
device) 91
Reset Device to Factory Defaults button 81
resetting the 3G/4G configuration to default
settings 80
resetting the software to default settings
through the browser interface 92
through the reset button on the device 91
restarting the device 57
Restriction field 90
RF (Radio Frequency) specifications 109
roaming
4G support 98
roaming status 80
router
See routing hardware
Router IP Address 82
Router PRI Version 55, 67
Router setting reset
audio alert 46, 61
performing 92
Router tab
DMZ panel 89
LAN panel 82
Port Forward panel 86
Port Trigger panel 88, 89
routing hardware
firmware version 55, 67
IP address 82
play sound when routing hardware resets 61
119
Clear Spot 4G+ User Guide
PRI version 55, 67
resetting to default settings (through the reset
button on the device) 91
resetting to default settings (through the
software) 92
subnet mask 82
RSSI (signal strength)
improving 100
insufficient 104
viewing 41
RTS Threshold 71
Rx (receive) frequencies 109
S
Safari browser 16
Safari can’t open the page 107
SD Card error (alert) 38
SD Card Information and Settings window 46
Searching for Network 106
security
MAC filtering 71
network access, configuring 76
SPI (Stateful Packet Inspection) 82
tips 102
Wi-Fi 74
Security panel of the Wi-Fi tab 71
Sent (amount of data transferred) 45
server, accessing 86
service icon 42
Service Programming Code (SPC) 81
service type
3G 80
session duration 45, 68
Session total data 68
Set Guest Password (for microSD card access) 50
Set Guest Username (for microSD card access)
50
Set up my device 26
setting up the device 25
settings
exporting 93
importing 93
Setup panel of the WAN tab 68
shared folder name, microSD card 50
sharing your Internet connection 40
short text messaging (SMS) 110
Shorter Wi-Fi range 45, 59, 70
120
SID (System ID) 80
Sierra Wireless
knowledge base 104
Signal Quality window 41
signal strength
improving 100
insufficient 104
viewing 41
size of device 111
SMS 110
software
resetting to default settings 91
specifications 110
updates 52
Software Update Available (alert) 39, 46
Software Version 55, 67
sounds
enabling/disabling all (Mute switch) 24
enabling/disabling individually 61
Sounds panel of the Device tab 66
Sounds window 46
Source IP Address 90
SPC (Service Programming Code) 81
specifications
electrical 109
environmental 111
mechanical 111
radio frequency (RF) 109
software 110
speeds, download 14
SPI (Stateful Packet Inspection) 82
ssh support 99
SSID (Wi-Fi network name)
broadcast 70
changing 72
description 72
Host Name, link to 73
SSID Broadcast 70
Standby Timer 45
Standby Timer on Battery or USB 65
Start (port, for port forwarding) 87
start day of the billing cycle, changing 46
Starts on day 46
startup failure, device (audio alert) 61
Stateful Packet Inspection (SPI) 82
Static IP Assignment List, DHCP 85
storage guidelines 15
storage temperature 111
subnet mask 82
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Index
Support button 48
support, contacting 97
Switchback wait time 69
System alerts 46, 61, 66
system events log
clearing 95
enabling 95
exporting 95
types of events included 95
System ID (SID) 80
system requirements 16
T
TCP/IP settings 84
technical support, contacting 97
telnet support 99
temperature specifications 111
temperature, critical (audio alert) 61
terminal sessions 99
tethered connection
making 31
requirements 31
See also USB
text messaging (SMS) 110
The connection has timed out 107
timeout
connection timeout (cannot display the home
page) 107
LCD 60
tips 99
TKIP/AES 28, 74
Total (amount of data transferred) 45
Total data 68
trademarks 4
transmission rates 14
transmit frequencies 109
transmitter power 69
Trigger Ports 88
troubleshooting
cannot connect to the 3G/4G network 108
cannot connect to Wi-Fi 106
cannot display the home page 107
general tips 104
TRU-Install 31
TTY 110
Turn Off Backlight 60
turning the device off 36
Rev 1.0 Jan.10
turning the device on 21
TVs 100
Tx (transmit) frequencies 109
Tx Power 69
U
Universal Plug and Play (UPnP) 81, 82
Update 3G PRL 69
Update 3G profile 69
Update Failed 106
Update firmware from file 54
updates
3G Network Update Available (alert) 38
automatically check 53
cannot check for 108
firmware, upgrade from a file 54
manually check 53
overview 52
PRL 38, 69
Software Update Available (alert) 39
UPnP (Universal Plug and Play) 82
usage guidelines for your device 15
USB
charging the device 19, 20
connecting the device to your computer
through USB 31
location 17
power settings 44
requirements 31
Wi-Fi, disabling when connected through
USB 79
user ID, 3G network 80
Username and Password Security 50
V
vertical row of icons and text 40
vibration specification 111
video conferencing 88
virtual device 35
Voice over Internet Protocol (VoIP) 88
VoIP (Voice over Internet Protocol) 88
VPN
accessing corporate network through 99
passthrough types supported 110
121
Clear Spot 4G+ User Guide
W
wait time
failover 69
switchback 69
WAN mode 68
WAN tab
3G panel 80
4G panel 69
Setup panel 68
warning (EMI) 112
warning (software settings reset) 91
warranty 48
Web browsers supported 16
Web server, accessing 86
website
service provider 97
Sierra Wireless 5
Welcome to Your Device window - Select an
Option 96
WEP 27, 74
whitelist 71, 76
Wi-Fi
alerts (user has joined, or left) 61, 66
cannot connect 106
channel 79
configuring, overview 72
connected computers, displaying list of 78
connecting to 98
longer Wi-Fi range 44, 59, 70
MAC Filter panel of the Wi-Fi tab 71
maximum number of users 78
network name (SSID) 72
Network panel of the Wi-Fi tab 70
password 75
Password Reminder 76
122
password, forgot 98
performance, tips on improving 101
security 74
security and encryption protocols supported
110
Security panel of the Wi-Fi tab 71
sounds when user joins or leaves 47
SSID (Wi-Fi network name) 72
USB tethered mode 79
Wi-Fi users information 43
Wi-Fi Channel 79
Wi-Fi Firmware Version 55, 67
Wi-Fi Passwordl 75
Wi-Fi Security Options window 27
Wi-Fi user has joined 47, 61, 66
Wi-Fi user has left 47, 61, 66
Windows (driver, download) 65
Windows device driver, installing 32
Windows XP
Wi-Fi performance, tips on improving 101
wireless speakers 100
WPA 28, 74
WPA2 28, 74
WWAN IP address of the device 45
X
XP, Windows
Wi-Fi performance, tips on improving 101
Y
Your device is now restarting (window) 28
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