Blac on BlackBerry
Users Guide
Argyll
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Index
Introduction & Installation ..................................................................................................................... 3
System Requirements .............................................................................................................. 3
Installation ................................................................................................................................ 4
Initial Setup ........................................................................................................................................... 5
Alarm Sound Configuration .................................................................................................................. 6
Options Screen ..................................................................................................................................... 6
Application Options ............................................................................................................................. 7
1. Locked Device Settings ......................................................................................................... 7
2. Location Options ................................................................................................................ 7
3. Green Risk Defaults .............................................................................................................. 8
4. Amber Risk Defaults ............................................................................................................ 8
5. Red Alert Defaults .............................................................................................................. 9
6. Locked Device Settings ..................................................................................................... 10
7. Duress Defaults .................................................................................................................... 13
Using the Alarm ................................................................................................................................... 13
Duress Alarm .......................................................................................................................... 13
Risk Management Alarms ...................................................................................................... 14
Start the Alarm Process - Start and end Green Risk ......................................................... 14
To stand down Green Risk and return to off duty ..................................................................... 15
Start & End Amber Risk .......................................................................................................... 17
Synchronisation ................................................................................................................................... 20
Current list of approved GPS devices ................................................................................................. 22
Other Information ............................................................................................................................... 22
GPS Location ......................................................................................................................... 22
Coverage and Requirements ................................................................................................. 22
Last updated 16/03/2011
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Introduction & Installation
The application provides the user with a Lone Worker alarm system on a GPS BlackBerry™ smartphone.
System Requirements
• BlackBerry device with firmware v4.5 to v5.01, BlackBerry Enterprise Server v4 to v5
• Desktop Manager v5 or above for PC based installation.
Installation
The software is downloaded over the air by browsing on your BlackBerry to the download site. The
address, the authorisation code and your subscription number will be provided by email from your
account manager.
Navigate using the BlackBerry browser to the following address or click on the link provided by email:
http://www.argyll.uk.com/software/BlackBerryDownload.aspx?xCode=Sale364967294
Complete the following details:
• Full name
• Email address
• Job title
• Company name
• Telephone number
• Authorisation code
• Accept the T&Cs and click continue.
On the next screen accept all the status updates by scrolling down past all the sections and then exiting
using the Escape Key. If prompted select Save changes.
Once downloaded, move the icons to the home screen in the desired order within the 1st 6 icons, using
the following steps:
Following the download, 2 icons, a White Bell and a Yellow Triangle, will be located in the downloads
folder. Move both Icons to the home screen so that they always appear on the first line.
To move icons, click on the Blackberry Menu Key.
Scroll to Downloads and click on the trackpad.
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The downloads folder is opened. Highlight the icon to be moved and click on the Blackberry Menu Key.
Scroll to highlight Move To folder and click on the trackpad.
A list of folders is displayed.
Highlight Home folder and click on the trackpad. Click on the Escape Key then scroll in the home folder
to locate the icon just moved, highlight it and click on the Blackberry Menu Button.
Highlight Move and click on the trackpad. The highlight frame has four marks.
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Use the trackpad to place the icon in it’s new position and click the trackpad to finalise the move.
The icon now appears in the first 6 icons of the home screen.
The two Alarm icons showing on the home screen will give access to the Lone Worker application.
The Yellow Triangle icon triggers a Duress Alarm. The White Bell icon sets the status on Green and Amber
Risk and enables further activity information to be submitted.
On first selecting the White Bell icon the application may ask for certain permissions to activate full
functionality. When you grant the permissions the BlackBerry will prompt to Reset Now or Reset Later.
Choose Reset Now to ensure the update is complete.
It is recommended that once installation is complete the application is immediately configured using the
application wizard and settings reviewed in the Options screen.
Initial Setup
Once installed, select the White Bell icon to run the Application.
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On initial loading you will be asked to confirm permissions changes and save them. Once this is complete
you will be asked to read and agree to the licence conditions.
You will then be taken through the configuration wizard where you will enter your security code (your
Argyll subscription PIN number) and confirm the device phone number (taken from the SIM).
Please remember to use the alt Key when entering the code to ensure numbers are typed. The phone
number from the SIM card will be used for licensing purposes and the phone number entered should not
contain any spaces or non-numeric characters.
Once the wizard is completed, exit the application and it is now available for use.
Alarm Sound Configuration
The sound the alarm makes on the phone depends on the BlackBerry profile selected. The default sound
in a BlackBerry profile definition is typically set to none so this must be checked and updated if wishing
to use the Play a Sound option on Red Risk, Amber Risk or on Duress, (not recommended).
To edit these click on BlackBerry Menu Key.
Scroll to Options, click on the trackpad, scroll to Personnel Alarm, click on the trackpad, click on
BlackBerry Menu Key, scroll to Options and click on the trackpad.
You can define the sound or vibration for each event in the usual manner. On later phones select the
Profile Management option from Options, Sounds and Ring Tones or the Change Sounds option under
Sound and Alert Profiles option. Edit the profile and you can find the Personnel Alarm notification
conditions under the Other Applications - Notifiers option.
If set, the device will make the sound from the current Profile definition at each of the reminder points for
the alarms as set on the options detailed below.
Options Screen
The application communicates with the Argyll Alarm Response Centre (ARC) by calling, by email and
by SMS.
To access the options screens, you can select the Options menu item once you have logged into the
application (using the White Bell icon) or click on Blackberry Menu Key, scroll to options, click on the
trackpad, scroll to Personnel Alarm, click on the trackpad, click on Blackberry Menu Key, scroll to
Options and click on the trackpad.
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Application Options
Here you can alter the phone number and security code recorded when the application was initially
set up.
1. Locked Device Settings
You can set a Shortcut Key to trigger a Duress Alarm when the BlackBerry device is password locked
(does not apply to screen locked), see page 10 for process.
Trigger Key: The choices available will depend on the device. If supported, the key can be the Left
Convenience Key, the Right Convenience Key or the Send Key (green button). Setting the Trigger Key to
No Trigger disables the triggering of a Duress Alarm when the device is locked.
Hold Trigger Key Secs: Defines the number of seconds (2-5) the Trigger Key should be held before
triggering an alarm when the device is locked. This is to help prevent accidental triggering of alarms.
2. Location Options
The active application will send GPS location information to the ARC. At Green Risk, 15 minute intervals,
at Amber Risk, 2 minute intervals. In duress, 1 minute intervals. The first location is sent at 15 or 2 minutes
after setting the status. In White, the location data is disabled.
• Tracking Frequency: This is for White (off-duty), is not editable and set to Never
• When Activated: Not editable, covers all modes and defaults to send Emails
• Email Options: These options cover all status settings and allow you to view to whom the location
emails are sent, the subject line and the message. The first recipient will be the Argyll ARC. You can
add additional recipients. Each will receive the tracking emails with the subject defined by the Subject
field and the Message field. (The {0} items are replaced with the phone number / security code as
appropriate when an email is generated).
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3. Green Risk Defaults
Green Risk is the state where you have logged in to Argyll to indicate that you are on-duty. The application
requires the user to stand down from Green Risk and Argyll has a time limit associated with the Green
Risk status.
• Tracking Frequency: Not editable - set to trigger a location email every 15 minutes
• When Activated: Not editable - will send an email and auto-dial a phone number
• Email Options: Allows you to view to whom the emails are sent, the subject line and message body.
The first recipient will be the Argyll ARC. You can add other recipients who will each receive the Green
Risk Status email with the subject defined by the Subject field and the Message field. The {0} items
are replaced with the phone number/security code as appropriate when an email is generated. The
email will also include location data if available to the device
• Telephone: Not editable - set to the Argyll Green Risk number. It is this call which sets/unsets the user
at Green Risk
• Logout Reminder: There are no logout reminders produced in Green Risk on the local BlackBerry.
The ARC will send reminder SMS and then alert the user if they enter Red Alert status.
4. Amber Risk Defaults
Amber Risk is where you are logged into Argyll and have indicated that you are carrying out a heightened
risk activity. The alarm triggers automatically after a defined period.
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Amber Risk Duration: Not editable - set to 60 minutes
Tracking Frequency: Not editable - set to send a location email every 2 minutes
When Activated: Not editable - sends an email and auto-dials a phone number
Email Options: Allows you to view to whom the email is sent, the subject line and the message
body. The first recipient will be set to the Argyll ARC. You can add and edit additional recipients. Each
recipient will receive the Amber Risk email with the subject defined by Subject field and the Message
field. The {0} items are replaced with the phone number / security code as appropriate when an email
is generated. The email will also include location data if available to the device
• Telephone: Not editable - set to the Argyll Amber Risk number. It is this call which sets/unsets the
user at Amber Risk
• Alarm Reminders: Not user editable. At the end of the defined Amber Risk Duration the application
waits for a 5 minute Grace Period then generates 2 reminders each separated by 5 minutes.
The user can set the reminders to Play a Sound and Flash Backlight if required. These are intended to
remind the user to exit Amber Risk if the risk has passed. Once the Amber Risk Duration, Grace Period
and Alarm Reminder periods have passed the application will move to Red Alert Mode, that is, it will
assume a distress state. This will be 75 minutes after the start of Amber Mode.
5. Red Alert Defaults
Red Alert is an automatic status where the Amber Risk time, Grace period, and SMS reminders have
expired without the risk being cancelled by the user.
• Alert Interval Mins: Not editable - Red actions are performed at 1 minute intervals
• Tracking Frequency: Not editable - Location data available is sent automatically with actions
• When Activated: The device will send emails. The user can set the reminders to Play a Sound and
Flash Backlight if required. If set, the device will make the sound from the current Profile definition
at each of the reminder points. These are intended to alert the user that they have entered Red
Alert and Argyll will now be actively dealing with this as an incident
• Email Options: These options allow you to view to whom the email is sent, the subject line and the
message body. The first recipient will be set to the Argyll ARC. You can add additional recipients.
Each recipient will receive the Red Alert email with the contents defined by the Subject field and the
Message field. The {0} items are replaced with the phone number/security code as appropriate when
an email is generated. The email will also include location data if available to the device.
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6. Locked Device Settings
When the BlackBerry is PIN locked it is possible to set a one button press to access the Duress Alarm
without having to unlock the BlackBerry with a PIN number.
Set a Shortcut Key to Trigger Duress Alarm when password locked
From the home screen, click on the Blackberry Menu Key.
Scroll to Options and click on the trackpad.
Within the Options menu, scroll to Personnel Alarm and click on the trackpad.
Click on BlackBerry Menu Key.
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Click on Options.
Highlight Alarm Trigger Key and click on the trackpad.
Scroll to select desired key option from the following list:
• No trigger
• Left Convenience Key
• Right Convenience Key
• Send Key
Click on the trackpad.
The Screen displays selected option.
In this case the Left Convenience Key has been selected.
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Scroll to Hold Trigger Key Secs and click on the trackpad.
Scroll to desired setting option. Click on the trackpad then the Escape Key.
Highlight Save and click on the trackpad.
Click on Escape Key 3 times to return to main screen.
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7. Duress Defaults
Duress is where you require immediate assistance. The Alarm is triggered by selecting the Yellow Triangle
icon or if the device is locked by holding the Alarm Trigger Key (this is the key selected in Section 6).
• Tracking Frequency: Not editable - set to Never as immediate phone contact is expected
• When Activated: The first 3 options are not editable and are set to send an email and auto-dial the
duress phone number at the Argyll ARC. The user can set the reminders to Play a Sound and Flash
Backlight if required. These are intended to remind the user to exit Duress Mode if the activation was
in error however if the user wishes the ability to set a silent duress do NOT set these
• Email Options: These options allow you to view to whom the email is sent, what the subject line will
be and what the message body will be. The first recipient will be set to the Argyll ARC. You can add
additional recipients. Each recipient will receive the Duress email with the contents defined by the
contents of the Subject field and the Message field. The {0} items are replaced with the phone number
/ security code as appropriate when an email is generated. The email will also include location data if
available to the device
• Telephone: Not editable - set to the Argyll Duress number. The operator will not actively announce
their presence. The user can either talk to the operator to request assistance or let the operator listen
to the situation and raise the required emergency response.
Using the Alarm
The alarm system can be triggered in one of two ways: Via the Duress Alarm or via a missed deadline from
a risk management alarm.
Duress Alarm
There are 4 ways to trigger an immediate alarm for a Duress situation:
• Select the Yellow Triangle icon
• If the device is password locked, hold down Trigger Key for the specified period
• If in Green Risk Mode select the Trigger option from the main screen
• If in Amber Risk Mode select the Trigger option from the alarm progress dialogue box.
Upon triggering the application will dial the Duress number for the Argyll ARC.
The phone call will be answered silently at the ARC where the operator will listen to the activity, raise
any emergency aid required and only respond verbally if addressed. The app will send a notification email
every minute.
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When the ARC has completed their actions they will re-set you to off-duty.You will need to mirror that action
locally. To move out of Duress and return to off-duty select the Red Bell icon and enter your security PIN
code. This must be entered correctly in order to return to off duty White. The application icon will now
change to a white bell.
Risk Management Alarms
White - Green - Amber - Red
The application takes the user through a series of states over a specified period of time, potentially up to
the point where the alarm is triggered. The states are:
White: You are off duty. No messages or locations are sent. From here you can log in.
Green Risk: You are on duty. From here you can log out back to White, or raise your status to Amber Risk,
noting your activity. An initial email is sent to the Argyll ARC to confirm Green Risk, then location emails
are sent to the ARC every 15 minutes. The ARC will have a standard time set for your Green Risk on duty
time. If you do not stand down the Green Risk, you will raise a Red Alarm.
Amber Risk: You are logged in to the ARC at a heightened risk status and a timer is active that will
automatically progress you to Red. From here you can cancel Amber Risk and move back to Green Risk
by providing your security PIN code. An initial email is sent to the security centre to confirm the move to
Amber Risk then location emails are sent to the ARC every 2 minutes.
Red Risk: After 60 minutes of Amber Risk status (and 5 minutes grace period) you will receive the 1st
reminder. If no response after 5 minutes, you will receive a 2nd reminder, after another 5 minutes you
will receive the Red Alert warning message as you have now progressed to Red Alert automatically,
suggesting that something may be wrong and needs active checks. The ARC will follow the agreed
protocols to ensure your safety. Assuming the situation is resolved, the user should cancel the alarm and
logout of the system, moving back to White. During Red, emails are sent to the ARC every minute.
To Start the Alarm Process - Start and end Green Risk
Select the White Bell icon and the system will offer you a Login dialogue box.
Select Continue to log in to Argyll and move to Green Risk.
This will automatically dial the Argyll ARC to set your on-duty status then hang up.
The ARC responds with a confirmation SMS message. An email will also be sent to the ARC and any other
additional recipients selected.
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The application icon will now change to a green bell.
In this mode available location information will be sent by email every 15 minutes. This will start 15
minutes after moving to Green Risk.
To stand down Green Risk and return to off duty
To stand down Green Risk and return to off duty, select the Green Bell icon and click on the trackpad, to
open the Personnel Alarm window.
Click on BlackBerry Menu button to reveal to the following menu.
Scroll to Log Out and click on the trackpad.
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Enter 6 digit Subscription (PIN) then select continue.
An automatic call is then made to the ARC and sets you as ‘off duty’.
The ARC responds with a confirmation SMS message.
The Green Bell icon will now change to a white bell.
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Start & End Amber Risk
To set an Amber Risk status select the Green Bell icon then click on the trackpad.
Enter details of person & activity information in the ‘Visiting’ field.
This can be entered manually or a stored Blackberry contact can be selected.
Highlight Start and click on the trackpad.
An automatic call is made to Amber Risk line. The ARC responds with a confirmation SMS message.
The main screen bell icon is now amber. Clicking on the Amber Bell icon will display time remaining for
the visit.
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A Blackberry contact can be used to enter details of the person visiting.
This contact will not be emailed, but the name of the contact will be passed in alert emails.
Select the Green Bell icon and click on the trackpad.
To select a stored Blackberry Contact, click on Blackberry Menu button.
Highlight Find Contact and click on the trackpad.
Scroll to find the relevent Contact to add and click on the trackpad. Select Start and click on the trackpad.
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An automatic call is made to the ARC which will change your status to Amber Risk. Then hang up.
The ARC responds with a confirmation SMS message.
The application icon will now change to an amber bell. At Amber Risk the location emails will be sent out
every 2 minutes, starting 2 minutes after Amber Risk is initiated. Please remember to end Amber Risk to
prevent an alarm being raised.
Amber Risk will run for 60 minutes followed by a 5 minute grace period. At that point a reminder will be
generated and it may play a sound and flash the screen if selected at set-up. After another 5 minutes
a second reminder will be activated. 5 minutes after that the system moves to Red Alert Alarm. SMS
reminder messages will also be received from the ARC to coincide with the local reminders.
To move out of Amber Risk and return to Green Risk, select the Amber Bell icon.
This will show an alarm progress dialogue box counting down the time remaining until the alarm in raised.
At this point you can select OK to exit the dialogue, Trigger to start a Duress for immediate assistance or
Stop to stand down Amber Risk. When you select Stop you will be prompted to enter your security PIN
code. This must be entered correctly in order to return to Green Risk.
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This automatically dials the Argyll ARC to cancel the status then hang up. The ARC responds with a
confirmation SMS. An email will also be sent to the ARC and any other additional recipients selected. The
bell icon will now change to a green bell.
In Red emails are sent to the ARC and any other additional recipients selected every minute. You will be
called by the ARC to offer assistance and when they have completed their actions they will stand down
your alerts. You will need to mirror that action locally. To move out of Red and return to off duty select the
Red Bell icon. You will be prompted to enter your security PIN. This must be entered correctly in order to
return to off duty.
The application icon will now change to a white bell. No calls, emails or SMS are generated or received
in this situation.
Should you require continue working create a new Green Risk status and raise status to Amber if appropriate.
Synchronisation
There are occasional situations where the application could become out of step with the ARC. If you
suspect this is the case then check and alter your status with the ARC and take complementary action in
the Application.
To synchronise you need to know
• Current status on Communicare – Check with ARC operator.
• What is showing on Blackberry (Bell colour)?
Press Blackberry Menu button then scroll to Options Icon and click on the trackpad.
Scroll to Personnel Alarm, click on the trackpad.
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Scroll to Please Select.
Highlight either, Off Duty or Green, click on the trackpad then click Escape Key.
Highlight Save and click on the trackpad.
Enter security code then press Escape Key several times to return to main screen.
Change will be reflected on the screen and the bell should now indicate correct status colour.
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Current list of approved GPS devices
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Blackberry Bold 9700 smartphone
Blackberry Bold 9000 smartphone
Blackberry Pearl 8100 smartphone
Blackberry Pearl 8120 smartphone
Blackberry Pearl Flip 8220 smartphone
Blackberry Curve 8310 smartphone
Blackberry Curve 8320 smartphone
Blackberry Curve 8900 smartphone
Blackberry 8800 smartphone
Blackberry 8820 smartphone
Other Information
GPS Location
The application has GPS location capability. If the device used has GPS capability and a location is available
then a link to both BlackBerry Maps* and Google Maps* will be appended to the emails sent which,
when clicked on a PC with Internet capability, or a BlackBerry with BlackBerry maps installed, will display
the last known location of the device at the time of the email being sent. This applies to all notification
emails sent as well as the location emails. In some locations (for example inside buildings, underground,
or where a metal barrier is above the device) a GPS location may not be possible. In this case no GPS data
is sent with alert emails and location emails are not sent. Please note that use of third party links such as
BlackBerry Maps and Google Maps are subject to terms of service issued by the relevant third party.
Coverage and Requirements
In order for the movement between the various application states to take place the device must have
GSM coverage, be assigned to a network and phone calls must not be inhibited. If the application cannot
make a required phone call it will retry until it succeeds. Please make sure each mode update call has fully
completed before doing something with the device (e.g. holstering) that may impact the call. In order for
the alert email(s) to be sent the device must be in Wi-Fi, 3G or GPRS coverage and have a connection to
the BES (Blackberry Enterprise Server) If this is not the case emails will be saved until coverage is available
and then sent by the BlackBerry email client in the standard way. Note: The application does not support
the sending of alert emails when Content Protection is enabled on the device and the device has entered
the secured state. A BlackBerry device enters the secured state a short period after the device is locked.
Please remember that your BlackBerry will only work in the geographical areas covered by the Network
you have chosen and that wireless systems may be affected by interference caused by the weather, high
buildings, geographical feature, tunnels etc. You can obtain coverage information from your chosen
Network provider. Users should be take care when choosing BlackBerry device fonts as selecting a
particularly small or large font may cause readability issues within the application. We recommend that
compatibility mode is turned off when installing this application on touch screen devices The Application
is designed for use as part of a coordinated response and support process designed and operated by
employers for their staff and is not intended as a complete solution when operated in isolation. The
key design objective is to provide alerts that can be investigated and used to trigger additional support
activities for staff. The availability of application functionality and features may be affected by options
selected by the user on the handheld and/or BES policies implemented or the availability of network
connectivity, services and features. Certain BlackBerry devices may not support all functionality, and
Content Protection should not be enabled. If in doubt please contact your account manager for further
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information and advice. The availability of third party links and functionality is outside this application
developers control and may be withdrawn or subject to additional terms and conditions imposed on you
by the relevant third party without notice. Where the software includes options to insert a third party
key or keys (including but not limited to a third party API or other third party licence key) in order to
activate enhanced functionality you are solely responsible for obtaining and entering the relevant third
party key(s) in accordance with that supplier’s terms and conditions.
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