HP ProLiant DL585 Generation 2 Server Maintenance and Service

HP ProLiant DL585 Generation 2 Server
Maintenance and Service Guide
Part Number 431170-005
December 2007 (Fifth Edition)
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a U.S. trademark of
Microsoft Corporation. AMD and Opteron are registered trademarks of Advanced Micro Devices, Inc.
Audience assumptions
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy levels and
are familiar with weight and stability precautions for rack installations.
Contents
Customer self repair ...................................................................................................................... 6
Parts only warranty service ......................................................................................................................... 6
Illustrated parts catalog ............................................................................................................... 17
Mechanical components........................................................................................................................... 17
System components ................................................................................................................................. 20
Removal and replacement procedures ........................................................................................... 25
Required tools......................................................................................................................................... 25
Safety considerations ............................................................................................................................... 25
Preventing electrostatic discharge .................................................................................................... 25
Server warnings and cautions ......................................................................................................... 25
Preparation procedures ............................................................................................................................ 26
Power down the server ................................................................................................................... 26
Extending the server from the rack ................................................................................................... 27
Remove the server from the rack ...................................................................................................... 28
Removing the access panel ............................................................................................................. 28
Removing the processor memory module .......................................................................................... 29
Power button assembly bezel .................................................................................................................... 31
USB cable assembly ................................................................................................................................ 32
Video cable assembly .............................................................................................................................. 33
Power button cable assembly .................................................................................................................... 34
Fan cage bezel ....................................................................................................................................... 34
Processor memory module bezel ............................................................................................................... 35
Processors .............................................................................................................................................. 36
PPM ...................................................................................................................................................... 41
DIMMs................................................................................................................................................... 42
Processor memory module ........................................................................................................................ 43
SAS or SATA hard drives ......................................................................................................................... 44
Diskette, DVD, CD-RW drive, or blank ....................................................................................................... 44
Power supply blank ................................................................................................................................. 45
Power supply .......................................................................................................................................... 45
Hot-plug fans .......................................................................................................................................... 46
Expansion slot covers............................................................................................................................... 47
Expansion boards ................................................................................................................................... 48
SAS backplane ....................................................................................................................................... 49
Pass-through board.................................................................................................................................. 50
Media board .......................................................................................................................................... 50
Battery-backed write cache procedures ...................................................................................................... 51
Removing the cache module ........................................................................................................... 51
BBWC battery pack ....................................................................................................................... 53
Recovering data from the battery-backed write cache......................................................................... 54
System cage ........................................................................................................................................... 55
Power supply backplane .......................................................................................................................... 56
System board ......................................................................................................................................... 57
Re-entering the server serial number and product ID ........................................................................... 58
System battery ........................................................................................................................................ 58
Contents
3
Diagnostic tools .......................................................................................................................... 60
SmartStart software ................................................................................................................................. 60
SmartStart Scripting Toolkit ....................................................................................................................... 60
HP Instant Support Enterprise Edition.......................................................................................................... 60
Option ROM Configuration for Arrays ....................................................................................................... 61
HP ROM-Based Setup Utility ..................................................................................................................... 61
ROMPaq utility........................................................................................................................................ 61
System Online ROM flash component utility ................................................................................................ 62
Integrated Management Log ..................................................................................................................... 62
Integrated Lights-Out 2 technology............................................................................................................. 62
Automatic Server Recovery ....................................................................................................................... 63
HP Systems Insight Manager ..................................................................................................................... 63
HP Insight Diagnostics.............................................................................................................................. 63
USB support ........................................................................................................................................... 64
Troubleshooting the system using port 85 codes .......................................................................................... 64
Processor-related port 85 codes....................................................................................................... 64
Memory-related port 85 codes ........................................................................................................ 65
Expansion board-related port 85 codes ............................................................................................ 66
Miscellaneous port 85 codes .......................................................................................................... 66
Component identification ............................................................................................................. 68
Front panel components ........................................................................................................................... 68
Front panel LEDs and buttons .................................................................................................................... 69
Processor memory module components ...................................................................................................... 70
DIMM slot identification ........................................................................................................................... 71
SAS and SATA hard drive LEDs................................................................................................................. 71
SAS and SATA hard drive LED combinations .............................................................................................. 72
Rear panel components............................................................................................................................ 73
Rear panel LEDs and buttons..................................................................................................................... 74
Hot-plug power supply LEDs...................................................................................................................... 74
Internal components................................................................................................................................. 75
System maintenance switch (SW3)................................................................................................... 76
Media board components .............................................................................................................. 77
Boot device selector switch (SW1) ................................................................................................... 78
Systems Insight Display LEDs ........................................................................................................... 78
Battery pack LEDs .......................................................................................................................... 80
Fan locations ................................................................................................................................ 81
Hot-plug fan LEDs .......................................................................................................................... 82
Cabling ..................................................................................................................................... 83
BBWC cabling........................................................................................................................................ 83
Front panel cable components .................................................................................................................. 83
SAS and SATA hard drive data cable routing ............................................................................................. 84
SAS and SATA power cable routing .......................................................................................................... 84
Specifications ............................................................................................................................. 86
Environmental specifications ..................................................................................................................... 86
Server specifications ................................................................................................................................ 86
Technical support .................................................................................................................................... 88
Before you contact HP.................................................................................................................... 88
HP contact information ................................................................................................................... 88
Acronyms and abbreviations........................................................................................................ 89
Index......................................................................................................................................... 92
Contents
4
Contents
5
Customer self repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
•
Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that HP replace them for you, there may or may not be
additional charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer
warranty, HP requires that an authorized service provider replace the part. These parts are identified as
"No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you
must ship the defective part back to HP within a defined period of time, normally five (5) business days.
The defective part must be returned with the associated documentation in the provided shipping material.
Failure to return the defective part may result in HP billing you for the replacement. With a customer self
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
warranty service, HP will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these
parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces
CSR:
Customer self repair 6
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront
facturés.
•
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type
de garantie applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue
illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à
utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de
rechange fournies par HP ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente
al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
Customer self repair 7
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti
sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e
resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di
spedizione e di manodopera per il servizio.
Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen
Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center
Customer self repair 8
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf
und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile
kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su
sustitución. Los componentes CSR se clasifican en dos categorías:
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si
solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del
tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra
"No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Customer self repair 9
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según
las condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto
sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type
garantieservice voor het product.
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde
Customer self repair 10
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van HP. Informatie over Service Partners vindt u op de HP website
(http://www.hp.nl/services/servicepartners).
Garantieservice "Parts Only"
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen
van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht.
Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao
cliente. Existem duas categorias de peças CSR:
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e
determina a transportadora/serviço postal a ser utilizado.
Customer self repair 11
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos
do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma
taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 12
Customer self repair 13
Customer self repair 14
Customer self repair 15
Customer self repair 16
Illustrated parts catalog
Mechanical components
Item
Description
Assembly part
number
Spare part
number
Customer self
repair (on
page 6)
1
Access panel, HP ProLiant DL585
G2 Server
367572-002
419905-001
Mandatory1
2
Blank, media drive
377569-001
409006-001
Mandatory1
—
Bezel kit, HP ProLiant DL585 G2
Server*
—
419897-001
Mandatory1
3
Front bezel
414072-001
—
Mandatory1
4
Power assembly bezel
414073-001
—
Mandatory1
—
Bezel kit, processor memory
module*
—
419904-001
Mandatory1
5
Processor memory module fan
bezel
414122-001
—
Mandatory1
6
Processor memory module bezel
414119-001
—
Mandatory1
7
Blank, SAS/SATA hard drive
376383-001
392613-001
Mandatory1
Illustrated parts catalog 17
Item
Description
Assembly part
number
Spare part
number
Customer self
repair (on
page 6)
8
Return kit, HP ProLiant DL580
G3/G4 Server*
—
378336-001
Mandatory1
9
Tool, Torx, T-15*
107473-001
199630-001
Mandatory1
*Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the
type of warranty service designated for your product.
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires
that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts
Catalog.
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP
de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer
ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé.
Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un “No” nel Catalogo illustrato dei componenti.
1
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn
Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten
anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu
erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit
„No“ bzw. „Nein“ gekennzeichnet.
1
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de
mano de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el
usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la
1
Illustrated parts catalog 18
sustitución de estos componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de
componentes.
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen
te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a
garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a
marca “No” (Não), no catálogo de peças ilustrado.
Illustrated parts catalog 19
System components
Item
Description
Assembly
part number
Spare part
number
Customer
self repair
(on page 6)
1
Power supply, 910–1300 W
337867-501
406421-001
Mandatory1
2
System cage
—
—
No3
3
Fan, 120 mm, hot-plug
364517-001
374552-001
Mandatory1
Boards
4
System board, HP ProLiant DL585 G2
Server
012804-001
419616-001
No3
5
Power supply backplane
012671-001
419620-001
No3
6
Pass-through board
012896-001
419621-001
Mandatory1
7
Media board with System Insight Display
LEDs
012668-001
419619-001
Optional2
8
Processor memory module, HP ProLiant
DL585 G2 Server
012680-001
419617-001
Optional2
Media drives
9
Diskette drive, 3.5 in (optional)
263394-002
399396-001
Mandatory1
10
DVD/CD-RW drive
383696-002
399959-001
Mandatory1
11
DVD+RW drive, 8x (optional)*
395911-001
399402-001
Mandatory1
Illustrated parts catalog 20
Item
Description
Assembly
part number
Spare part
number
Customer
self repair
(on page 6)
12
DVD drive, 8/24x (optional)*
395910-001
397928-001
Mandatory1
Processor options
13
Heatsink, HP ProLiant DL585 G2 Server
415651-001
419898-001
Optional2
14
AMD Opteron™ 2.0-GHz Rev F dual-core
processor kit
410710-004
419537-001
Optional2
—
AMD Opteron™ 2.2-GHz Rev F dual-core
processor kit*
410710-003
419538-001
Optional2
—
AMD Opteron™ 2.4-GHz Rev F dual-core
processor kit*
410710-002
419539-001
Optional2
—
AMD Opteron™ 2.6-GHz Rev F dual-core
processor kit*
410710-001
419540-001
Optional2
—
AMD Opteron™ 2.8-GHz Rev F dual-core
processor kit*
410709-001
419903-001
Optional2
—
AMD Opteron™ 8220SE 2.8-GHz Rev F
dual-core processor kit*
410710-006
438872-001
Optional2
—
AMD Opteron™ 8222SE 3.0 GHz Rev F
dual-core processor kit*
410709-102
449757-001
Optional2
—
AMD Opteron™ 8360SE 2.5-GHz 120W
TDP quad-core processor kit*
448202-001
448407-001
Optional2
—
AMD Opteron™ 8358SE 2.4-GHz 120W
TDP quad-core processor kit*
448202-002
448208-001
Optional2
—
AMD Opteron™ 8356 2.3-GHz 95W TDP
quad-core processor kit*
448208-001
448405-001
Optional2
—
AMD Opteron™ 8354 2.2-GHz 95W TDP
quad-core processor kit*
448208-002
448404-001
Optional2
15
PPM
399854-001
407748-001
Mandatory1
Memory
16
DIMM, PC2-5300, DDR2
—
—
—
—
512 MB, 64Mx8*
405474-051
430449-001
Mandatory1
—
1 GB, 128Mx4*
405475-051
430450-001
Mandatory1
—
2 GB, 128Mx4 (dual rank)*
405476-051
432668-001
Mandatory1
—
4 GB, 256Mx4 (dual rank)*
405477-061
432670-001
Mandatory1
Hard drives
17
SAS/SATA Ultra320 universal hot-plug
hard drive
—
—
—
—
72-GB SAS drive, 10,000 rpm*
375863-004
376597-001
Mandatory1
—
36-GB SAS drive, 10,000 rpm*
375863-001
376596-001
Mandatory1
—
146-GB SAS drive, 10,000 rpm*
375863-012
432320-001
Mandatory1
—
60-GB SATA drive, 5,400 rpm*
390158-002
405419-001
Mandatory1
Illustrated parts catalog 21
Item
Description
Assembly
part number
Spare part
number
Customer
self repair
(on page 6)
SAS parts
18
Smart Array i400 controller*
012760-002
405832-001
Optional2
19
Smart Array cache module, 512 MB*
012764-003
405835-001
Optional2
20
Smart Array cache module, 256 MB*
012764-004
405836-001
Optional2
21
Smart Array BBWC battery pack*
381573-001
398648-001
Optional2
22
Cable, BBWC battery pack to cache
module (24-in)*
408658-002
409125-001
Mandatory1
23
SAS backplane board
012665-001
419618-001
Optional2
24
Cable, SAS data*
361316-002
389948-001
Optional2
Cables
25
Cable kit, data, HP ProLiant DL585 G2
Server*
—
419906-001
Optional2
—
Cable assembly, USB (dual, 15-in)*
404807-001
—
Optional2
—
Cable assembly, video (15-in)*
392250-003
—
Optional2
—
Cable assembly, SAS power (15-in)*
394038-002
—
Optional2
—
Cable assembly, power button (16-in)*
367602-002
—
Optional2
Miscellaneous
26
Battery, 3 V, Lithium*
166899-001
153099-001
Mandatory1
27
Rack mount kit, universal*
374503-001
377839-001
Mandatory1
28
AC power cord, C14–C19 (6-ft)*
287485-002
391097-001
Mandatory1
29
Hardware kit, miscellaneous*
—
385642-001
Mandatory1
—
CD/Diskette drive blank*
377569-001
—
Mandatory1
—
Blank, power supply*
366450-002
—
Mandatory1
*Not shown
1
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be
charged for the travel and labor costs of this service.
2
Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that HP replace them for you, there may or may not be additional charges, depending on the
type of warranty service designated for your product.
3
No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires
that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts
Catalog.
Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP
de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
2
Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer
ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
3
No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé.
Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré.
1
Illustrated parts catalog 22
Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
2
Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese
addizionali a seconda del tipo di garanzia previsto per il prodotto.
3
No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono
identificate da un “No” nel Catalogo illustrato dei componenti.
1
1
Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn
Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.
2
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten
anfallen.
3
No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu
erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit
„No“ bzw. „Nein“ gekennzeichnet.
Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de
mano de obra de dicho servicio.
2
Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
3
No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el
usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la
sustitución de estos componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de
componentes.
1
Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen
te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.
2
Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
3
No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
1
Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
2
Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
3
No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a
garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a
marca “No” (Não), no catálogo de peças ilustrado.
1
Illustrated parts catalog 23
Illustrated parts catalog 24
Removal and replacement procedures
Required tools
You need the following items for some procedures:
•
Torx T-15 screwdriver (provided with the server ("Rear panel components" on page 73))
•
Phillips screwdriver
•
Flathead screwdriver
•
Diagnostics Utility
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
•
Avoid hand contact by transporting and storing products in static-safe containers.
•
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•
Place parts on a grounded surface before removing them from their containers.
•
Avoid touching pins, leads, or circuitry.
•
Always be properly grounded when touching a static-sensitive component or assembly.
Server warnings and cautions
Before installing a server, be sure that you understand the following warnings and cautions.
Removal and replacement procedures 25
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against
it. Pay particular attention to the plug, electrical outlet, and the point where the cord
extends from the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of the
following procedures:
•
Power down the server (on page 26).
If you must remove a server from a rack or a non-hot-plug component from a server, power down the
server.
•
Extend the server from the rack ("Extending the server from the rack" on page 27).
If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack, you
can use the locking feature of the rack rails to support the server and gain access to internal
components.
For more information about telco rack solutions, refer to the RackSolutions.com website
(http://www.racksolutions.com/hp).
•
Remove the server from the rack (on page 28).
If the rack environment, cabling configuration, or the server location in the rack creates awkward
conditions, remove the server from the rack.
•
Remove the access panel ("Removing the access panel" on page 28).
If you are servicing internal components, remove the access panel.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some
internal circuitry remain active until AC power is removed.
Removal and replacement procedures 26
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.
Shut down the OS as directed by the OS documentation.
2.
Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3.
Disconnect the power cords.
The system is now without power.
Extending the server from the rack
The design of the server enables you to access several components through the front of the server.
Installing or accessing the following components will not require extending the server from the rack:
•
Processors
•
PPMs
•
Processor memory board
•
DIMMs
•
DVD drive
•
Optional diskette or CD-ROM drive
•
Hard drives
To extend the server from the rack:
1.
Pull down the quick-release levers on each side of the server to release the server from the rack.
2.
Extend the server on the rack rails until the server rail-release latches engage.
NOTE: The release latches will lock into place when the rails are fully extended.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack
is adequately stabilized before extending a component from the rack.
Removal and replacement procedures 27
WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.
3.
After performing the installation or maintenance procedure, slide the server into the rack by pressing
the server rail-release latches.
Remove the server from the rack
To remove the server from an HP, Compaq branded, telco, or third-party rack:
1.
Power down the server (on page 26).
2.
Extend the server from the rack ("Extending the server from the rack" on page 27).
3.
Disconnect the cabling and remove the server from the rack. For more information, refer to the
documentation that ships with the rack mounting option.
4.
Place the server on a sturdy, level surface.
Removing the access panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on
page 78), leave the server powered on. The Systems Insight Display LEDs are cleared when
the server is powered off.
1.
Extend the server from the rack ("Extending the server from the rack" on page 27).
2.
If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
Removal and replacement procedures 28
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear
panel ("Rear panel components" on page 73).
3.
Lift up on the hood latch, and remove the access panel.
4.
After installing hardware options, replace the access panel. Be sure that the panel is securely locked
into place before powering up the server.
Removing the processor memory module
The processors and memory are stored in a module at the front of the server. Access to the processor
memory module is provided through the front panel, eliminating the need to extend the server from the
rack to install new or replace existing processors or upgrade the memory.
To remove the processor memory module:
1.
Power down the server (on page 26).
2.
Release the latches on the lever.
Removal and replacement procedures 29
3.
Lower the handle, and pull the processor memory module out of the server until the release latches
catch.
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
4.
Firmly holding the processor memory module, press the release buttons and pull the module out of
the server.
5.
Remove the fans installed in the cover of the processor memory module.
Removal and replacement procedures 30
6.
Release the latch, and open the cover.
7.
Close the processor memory module cover.
To replace the component, reverse the removal procedure.
Power button assembly bezel
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
1.
Remove the processor memory module ("Removing the processor memory module" on page 29).
Removal and replacement procedures 31
2.
Press the tab and pull the bezel away from the server.
To replace the component, reverse the removal procedure.
USB cable assembly
1.
Power down the server (on page 26).
2.
Remove the processor memory module ("Removing the processor memory module" on page 29).
3.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
4.
Remove the access panel ("Removing the access panel" on page 28).
5.
Remove the power button assembly bezel (on page 31).
6.
Disconnect the USB cable from the media board ("Front panel cable components" on page 83).
7.
Remove the screws securing the USB cable assembly and remove the cable from the server.
Removal and replacement procedures 32
To replace the component, reverse the removal procedure.
Video cable assembly
1.
Power down the server (on page 26).
2.
Remove the processor memory module ("Removing the processor memory module" on page 29).
3.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
4.
Remove the access panel ("Removing the access panel" on page 28).
5.
Remove the power button assembly bezel (on page 31).
6.
Disconnect the video cable from the media board ("Front panel cable components" on page 83).
7.
Remove the screws securing the cable bracket to the server and remove the bracket.
8.
Remove the screws securing the video cable to the bracket and remove the cable.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 33
Power button cable assembly
1.
Power down the server (on page 26).
2.
Remove the processor memory module ("Removing the processor memory module" on page 29).
3.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
4.
Remove the access panel ("Removing the access panel" on page 28).
5.
Remove the power button assembly bezel (on page 31).
6.
Disconnect the power button cable from the media board ("Front panel cable components" on page
83).
7.
Push up on the power button cable assembly to disconnect it from the server.
8.
Pull the power button cable assembly away from the server.
To replace the component, reverse the removal procedure.
Fan cage bezel
1.
Power down the server (on page 26).
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
2.
Remove the processor memory module ("Removing the processor memory module" on page 29).
Removal and replacement procedures 34
3.
Press the tabs behind the bezel and pull the bezel away from the server. If necessary, use a flathead
screwdriver to press the tabs.
To replace the component, reverse the removal procedure.
Processor memory module bezel
1.
Power down the server (on page 26).
2.
Remove the processor memory module, and open the cover ("Removing the processor memory
module" on page 29).
3.
Press the tabs to disconnect the bottom of the bezel and pull the bezel away from the server. If
necessary, use a flathead screwdriver to press the tabs.
To replace the component, reverse the removal procedure.
Removal and replacement procedures 35
Processors
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge ("Preventing electrostatic discharge" on page 25).
CAUTION: Processor and PPM sockets 1 and 2 must be populated at all times or the server
will not function properly.
To replace a processor:
1.
Power down the server (on page 26).
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
2.
Remove the processor memory module, and open the cover ("Removing the processor memory
module" on page 29).
WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink to cool
before touching it.
3.
Open the heatsink retaining bracket.
Removal and replacement procedures 36
4.
Remove the heatsink.
5.
Open the processor retaining latch and the processor socket retaining bracket.
Removal and replacement procedures 37
6.
Using your fingers, remove the failed processor.
IMPORTANT: Be sure the replacement processor remains inside the processor installation tool.
7.
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
8.
Align the processor installation tool with the socket and install the spare processor.
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides
on the processor and socket to properly align the processor with the socket.
Removal and replacement procedures 38
9.
Press down firmly until the processor installation tool clicks and separates from the processor, and
then remove the processor installation tool.
Removal and replacement procedures 39
10.
Close the processor retaining latch and the processor socket retaining bracket.
11.
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to
evaporate before continuing.
12.
Apply all the grease to the top of the processor in one of the following patterns to ensure even
distribution.
Removal and replacement procedures 40
13.
Install the heatsink.
14.
Close the heatsink retaining bracket.
15.
Close the processor memory module cover.
16.
Install the fans.
17.
Install the processor memory module into the server.
18.
Power up the server.
PPM
Server PPMs provide the proper power to each processor. Each PPM must be installed in the slot adjacent
to its processor.
CAUTION: Processor and PPM sockets 1 and 2 must be populated at all times or the server
will not function properly.
Removal and replacement procedures 41
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the
PPM is missing.
To remove a PPM:
1.
Power down the server (on page 26).
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
2.
Remove the processor memory module, and open the cover ("Removing the processor memory
module" on page 29).
3.
Remove the PPM.
NOTE: The appearance of compatible PPMs may vary.
To replace the component, reverse the removal procedure.
NOTE: The PPM is keyed and the key must be aligned when installed.
DIMMs
1.
Power down the server (on page 26).
2.
Remove the processor memory module, and open the cover ("Removing the processor memory
module" on page 29).
3.
Open the DIMM slot latches.
Removal and replacement procedures 42
4.
Remove the DIMM ("DIMMs" on page 42).
To replace the component, reverse the removal procedure.
Processor memory module
To replace the processor memory module:
1.
Power down the server (on page 26).
WARNING: Use caution when installing the processor memory module or removing the
processor memory module; when fully populated, it can weigh up to 13.6 kg (30 lb).
2.
Remove the processor memory module, and open the cover ("Removing the processor memory
module" on page 29).
3.
Remove each processor ("Processors" on page 36), and install it in the same location in the new
processor memory module.
IMPORTANT: Be sure to install the processors in same location in the new processor memory
module. For example, the processor from socket 1 must be installed in socket 1 of the new
processor memory module. See the processor migration instructions that ship with the
processor memory module for more information.
4.
Remove each PPM ("PPM" on page 41), and install it in the same location in the new processor
memory module.
5.
Remove each DIMM ("DIMMs" on page 42) and install it in the same location in the new processor
memory module.
IMPORTANT: Be sure to install DIMMs in the same banks on the spare processor memory
module. For example, the DIMM from slot 1A must be installed in slot 1A in the new processor
memory module.
6.
Close the processor memory module cover.
7.
Install the fans.
8.
Install the processor memory module into the server.
Removal and replacement procedures 43
9.
Power up the server.
IMPORTANT: To prevent damage to the processor socket pins during shipment, install the
processor socket covers before the defective processor memory module is shipped to HP.
SAS or SATA hard drives
CAUTION: Always power down the server if the boot partition resides on the drive you are
replacing or if you are replacing the only drive in the server.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
1.
Determine the status of the hard drive from the hot-plug hard drive LEDs ("SAS and SATA hard drive
LED combinations" on page 72, "SAS and SATA hard drive LEDs" on page 71).
2.
Back up all data on the hard drive.
3.
Remove the hard drive.
To replace the component, reverse the removal procedure.
Diskette, DVD, CD-RW drive, or blank
1.
Power down the server (on page 26).
2.
Use the T-15 Torx screwdriver to eject the drive, and pull the drive out of the server.
NOTE: The T-15 Torx screwdriver is shipped with the server and can be located on the rear
panel ("Rear panel components" on page 73).
Removal and replacement procedures 44
To replace the component, reverse the removal procedure.
Power supply blank
Press the handle and pull the power supply blank from the server.
To replace the component, reverse the removal procedure.
Power supply
WARNING: To reduce the risk of electric shock, do not disassemble the power supply or
attempt to repair it. Replace it only with the specified spare part.
Removal and replacement procedures 45
CAUTION: If only one power supply is installed, do not remove the power supply unless the
server has been powered down. Removing the only operational power supply will cause an
immediate power loss.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
NOTE: Refer to the section "Power supply LEDs ("Hot-plug power supply LEDs" on page 74)"
for information on the current status of the hot-plug power supply.
1.
Disconnect the power cord from the power supply.
2.
Remove the power supply.
NOTE: To remove the primary hot-plug power supply, remove the shipping screw under the
power supply handle. Use the T-15 Torx screwdriver ("Rear panel components" on page 73).
To replace the component, reverse the removal procedure.
Hot-plug fans
The server supports redundant hot-plug fans ("Fan locations" on page 81) in a 5+1 configuration to
provide proper airflow to the server.
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
To replace a hot-plug fan:
1.
Extend the server from the rack ("Extending the server from the rack" on page 27).
2.
Remove the access panel ("Removing the access panel" on page 28).
Removal and replacement procedures 46
3.
Identify the failed fan by locating an amber LED on top of the failed fan ("Hot-plug fan LEDs" on
page 82) or on the Systems Insight Display ("Systems Insight Display LEDs" on page 78).
4.
Remove the malfunctioning hot-plug fan from the server.
IMPORTANT: Remove and replace one fan at a time. If the system detects two fan failures, the
server shuts down to avoid thermal damage.
5.
Install a new hot-plug fan.
6.
Observe the LED on each installed fan to be sure it is illuminated green ("Hot-plug fan LEDs" on
page 82).
NOTE: If the front panel internal system health LED is not green after you install hot-plug fans,
reseat the hot-plug fan or refer to the troubleshooting section.
7.
Replace the access panel ("Removing the access panel" on page 28).
8.
Slide the server into the rack.
Expansion slot covers
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all expansion slots have either an expansion slot cover or an expansion board installed.
1.
Power down the server (on page 26).
2.
Extend the server from the rack ("Extending the server from the rack" on page 27).
3.
Remove the access panel ("Removing the access panel" on page 28).
Removal and replacement procedures 47
4.
Open the latch, and remove the expansion slot cover.
To replace the component, reverse the removal procedure.
Expansion boards
Slot
Description
1
PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (halflength)
2
PCI-X non-hot-plug expansion slot, 64-bit/100-MHz (fulllength)
3
PCI Express x4 non-hot-plug expansion slot (full-length)
4
PCI Express x4 non-hot-plug expansion slot (full-length)
5
PCI Express x8 non-hot-plug expansion slot (full-length)
6
PCI Express x4 non-hot-plug expansion slot (full-length)
Removal and replacement procedures 48
Slot
Description
7
PCI Express x8 non-hot-plug expansion slot (full-length)
8
PCI Express x8 non-hot-plug expansion slot (full-length)
9
PCI Express x4 non-hot-plug expansion slot (half-length)
To remove a non-hot-plug expansion board:
1.
Power down the server (on page 26).
2.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Disconnect any internal or external cables attached to the expansion board.
5.
Open the latch.
6.
Unlock the retaining clip (for full-length expansion boards).
7.
Remove the board from the server.
To replace the component, reverse the removal procedure.
SAS backplane
1.
Power down the server (on page 26).
2.
Remove all hard drives ("SAS or SATA hard drives" on page 44).
3.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
4.
Remove the access panel ("Removing the access panel" on page 28).
5.
Disconnect all cables from the SAS backplane.
6.
Slide the bracket to the front of the server.
Removal and replacement procedures 49
7.
Lift the backplane, slide the board over the anchoring pins, and lift the board out of the server.
To replace the component, reverse the removal procedure.
Pass-through board
1.
Power down the server (on page 26).
2.
Extend the server from the rack ("Extending the server from the rack" on page 27).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Loosen the thumbscrews and lift the pass-through board out of the server.
To replace the component, reverse the removal procedure.
Media board
1.
Power down the server (on page 26).
Removal and replacement procedures 50
2.
Remove all media drives and media drive blanks ("Diskette, DVD, CD-RW drive, or blank" on page
44).
3.
Extend the server from the rack ("Extending the server from the rack" on page 27).
4.
Remove the access panel ("Removing the access panel" on page 28).
5.
Remove the pass-through board ("Pass-through board" on page 50).
6.
Disconnect all cabling from the media board.
7.
Loosen the thumbscrew and slide the media board toward the front of the server.
8.
Tilting the rear of the media board, lift the media board out of the server.
To replace the component, reverse the removal procedure.
Battery-backed write cache procedures
Two types of procedures are provided for the BBWC option:
•
•
Removal and replacement of failed components:
o
Removing the cache module (on page 51)
o
Removing the battery pack ("BBWC battery pack" on page 53)
Recovery of cached data from a failed server ("Recovering data from the battery-backed write
cache" on page 54)
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
Removing the cache module
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds,
do not remove the cable from the cache module. The cache module is backing up data, and
data is lost if the cable is detached.
Removal and replacement procedures 51
1.
Power down the server (on page 26).
2.
Extend the server from the rack ("Extending the server from the rack" on page 27).
3.
Remove the access panel ("Removing the access panel" on page 28).
CAUTION: Disconnect the cable from the cache module only if the battery pack is not being
used to recover data from the server or transfer data to another server.
4.
5.
If the existing cache is connected to a battery, observe the BBWC Status LED ("Battery pack LEDs" on
page 80).
o
If the LED is blinking every 2 seconds, data is still trapped in the cache. Restore system power,
and repeat the previous steps.
o
If the LED is not lit, disconnect the battery cable from the cache.
Remove the controller.
Removal and replacement procedures 52
6.
Remove the cache module from the controller.
To replace the component, reverse the removal procedure.
BBWC battery pack
1.
Power down the server (on page 26).
2.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or
remove the battery pack while an array capacity expansion, RAID level migration, or stripe
size migration is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds,
do not remove the cable from the cache module. The cache module is backing up data, and
data is lost if the cable is detached.
Removal and replacement procedures 53
4.
Remove the BBWC battery pack ("BBWC battery pack" on page 53).
5.
Disconnect the cable from the cache module only if the battery pack is not being used to recover
data from the server or transfer data to another server.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
To replace the component, reverse the removal procedure.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage
of the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When
power is restored to the system, an initialization process writes the preserved data to the hard
drives.
Recovering data from the battery-backed write cache
If the server fails, you can recover any data temporarily trapped in the BBWC by using the following
procedure.
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge ("Preventing electrostatic discharge" on page 25).
1.
Perform one of the following:
o
Set up a recovery server station using an identical server model. Do not install any internal drives
or BBWC in this server. (This is the preferred option.)
o
Find a server that has enough empty drive bays to accommodate all the drives from the failed
server and that meets all the other requirements for drive and array migration.
Removal and replacement procedures 54
2.
Power down the failed server ("Power down the server" on page 26). If any data is trapped in the
cache module, an amber LED on the module blinks every 15 seconds.
CAUTION: Do not detach the cable that connects the battery pack to the cache module.
Detaching the cable causes any unsaved data in the cache module to be lost.
3.
Transfer the hard drives from the failed server to the recovery server station.
4.
Remove the BBWC [cache module ("Removing the cache module" on page 51) and battery pack
("BBWC battery pack" on page 53)] from the failed server.
5.
Perform one of the following:
6.
o
Install the BBWC into an empty BBWC DIMM socket on the system board of the recovery server.
o
Install the BBWC into an empty BBWC DIMM socket on any Smart Array Controller in the
recovery server.
Power up the recovery server. A 1759 POST message is displayed, stating that valid data was
flushed from the cache. This data is now stored on the drives in the recovery server. You can now
transfer the drives (and controller, if one was used) to another server.
System cage
Installing or accessing some options or components in the server might require removing the system cage.
See the instructions for each individual option to determine if removing the system cage is necessary.
To remove the system cage:
1.
Power down the server (on page 26).
2.
Remove the server from the rack (on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Remove all hot-plug power supplies ("Power supply" on page 45).
5.
Remove fans 3 through 6 installed in front of the power supply cages ("Fan locations" on page 81).
6.
Remove all expansion boards ("Expansion boards" on page 48).
7.
Remove all expansion slot covers ("Expansion slot covers" on page 47).
8.
Remove the pass-through board ("Pass-through board" on page 50).
9.
Loosen the thumbscrews, and lift the system cage from the server.
NOTE: The T-15 Torx screwdriver can be used to loosen the thumbscrews. The T-15 Torx
screwdriver is shipped with the server and can be located on the rear panel ("Rear panel
components" on page 73).
Removal and replacement procedures 55
To replace the component, reverse the removal procedure.
Power supply backplane
1.
Power down the server (on page 26).
2.
Remove the server from the rack (on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Remove all hot-plug power supplies ("Power supply" on page 45).
5.
Remove fans 3 through 6 installed in front of the power supply cages ("Fan locations" on page 81).
6.
Remove all expansion boards ("Expansion boards" on page 48).
7.
Remove all expansion slot covers ("Expansion slot covers" on page 47).
8.
Remove the pass-through board ("Pass-through board" on page 50).
9.
Remove the system cage ("System cage" on page 55).
10.
Turn the system cage over and place it on a level surface.
Removal and replacement procedures 56
11.
Loosen the thumbscrew and remove the backplane.
System board
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge ("Preventing electrostatic discharge" on page 25).
CAUTION: Only authorized technicians trained by HP should attempt to remove the system
board. If you believe the system board requires replacement, contact HP Technical Support
before proceeding.
IMPORTANT: HP recommends troubleshooting the system using port 85 codes before
replacing the system board. Refer to "Troubleshooting the system using port 85 codes (on
page 64)" for a list of codes and troubleshooting procedures.
1.
Power down the server (on page 26).
2.
Remove the server from the rack (on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Remove fans 3 through 6 installed in front of the power supply cages ("Fan locations" on page 81).
5.
Remove all expansion boards ("Expansion boards" on page 48).
6.
Remove all expansion slot covers ("Expansion slot covers" on page 47).
7.
Remove the pass-through board ("Pass-through board" on page 50).
8.
Remove all power supplies ("Power supply" on page 45).
9.
Remove the system cage ("System cage" on page 55).
10.
Disconnect the SAS power cable from the system board.
11.
Unlock the latch and open the lever.
Removal and replacement procedures 57
12.
Slide the system board out through the back of the server.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the server serial number and product ID" on page
58).
To replace the component, reverse the removal procedure.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1.
During the server startup sequence, press the F9 key to access RBSU.
2.
Select the Advanced Options menu.
3.
Select Serial Number. The following warning is displayed:
Warning: The serial number should ONLY be modified by qualified service
personnel. This value should always match the serial number located on
the chassis.
4.
Press the Enter key to clear the warning.
5.
Enter the serial number.
6.
Select Product ID. The following warning is displayed.
Warning: The Product ID should ONLY be modified by qualified service
personnel. This value should always match the Product ID located on the
chassis.
7.
Enter the product ID and press the Enter key.
8.
Press the Escape key to close the menu.
9.
Press the Escape key to exit RBSU.
10.
Press the F10 key to confirm exiting RBSU. The server will automatically reboot.
System battery
Removal and replacement procedures 58
CAUTION: Before starting this procedure, read the information about protecting against
electrostatic discharge ("Preventing electrostatic discharge" on page 25).
If the server no longer automatically displays the correct date and time, you may need to replace the
battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the battery:
1.
Power down the server (on page 26).
2.
Extend or remove the server from the rack ("Extending the server from the rack" on page 27,
"Remove the server from the rack" on page 28).
3.
Remove the access panel ("Removing the access panel" on page 28).
4.
Locate the battery ("Internal components" on page 75). It might be necessary to remove expansion
boards (on page 48) from and around slot 9 to access the battery.
5.
Remove the battery.
To replace the component, reverse the removal procedure.
Run the RBSU to configure the server after replacing the battery. See the HP ROM-Based Setup Utility User
Guide on the Documentation CD for more detailed information.
Removal and replacement procedures 59
Diagnostic tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products,
resulting in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities,
including:
•
Configuring hardware using embedded configuration utilities, such as RBSU and ORCA
•
Preparing the system for installing "off-the-shelf" versions of leading operating system software
•
Installing optimized server drivers, management agents, and utilities automatically with every
assisted installation
•
Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 63)
•
Installing software drivers directly from the CD. With systems that have internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
•
Enabling access to the Array Configuration Utility, Array Diagnostic Utility, and Erase Utility
SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about
SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website
(http://h18013.www1.hp.com/products/servers/management/smartstart/index.html).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated
installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support
ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation
that describes how to apply these new tools to build an automated server deployment process.
Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server
configuration scripts. These scripts are used to automate many of the manual steps in the server
configuration process. This automated server configuration process cuts time from each server deployed,
making it possible to scale server deployments to high volumes in a rapid manner.
For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website
(http://www.hp.com/servers/sstoolkit).
HP Instant Support Enterprise Edition
ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a
feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to
identify and prevent potential critical problems. Through remote diagnostic scripts and vital system
Diagnostic tools 60
configuration information collected about your systems, ISEE enables fast restoration of your systems.
Install ISEE on your systems to help mitigate risk and prevent potential critical problems.
For more information on ISEE, refer to the HP website
(http://www.hp.com/hps/hardware/hw_enterprise.html).
To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html).
For installation information, refer to the HP ISEE Client Installation and Upgrade Guide
(ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
•
Reconfiguring one or more logical drives
•
Viewing the current logical drive configuration
•
Deleting a logical drive configuration
•
Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based
Setup Utility User Guide on the Documentation CD.
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
•
Configuring system devices and installed options
•
Enabling and disabling system features
•
Displaying system information
•
Selecting the primary boot controller
•
Configuring memory options
•
Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD
or the HP website (http://www.hp.com/support/smartstart/documentation).
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To
upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an
available USB port and boot the system.
Diagnostic tools 61
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available
firmware revisions.
For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support).
System Online ROM flash component utility
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or
controller ROM images across a wide range of servers and array controllers. This tool has the following
features:
•
Works offline and online
•
Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,
and Linux operating systems
IMPORTANT: This utility supports operating systems that may not be supported by the server.
For operating systems supported by the server, see the HP website
(http://www.hp.com/support).
•
Integrates with other software maintenance, deployment, and operating system tools
•
Automatically checks for hardware, firmware, and operating system dependencies, and installs only
the correct ROM upgrades required by each target server
To download the tool and for more information, see the HP website (http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
•
From within HP SIM ("HP Systems Insight Manager" on page 63)
•
From within Survey Utility
•
From within operating system-specific IML viewers
o
For NetWare: IML Viewer
o
For Windows®: IML Viewer
o
For Linux: IML Viewer Application
•
From within the iLO 2 user interface
•
From within HP Insight Diagnostics (on page 63)
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Integrated Lights-Out 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its
Diagnostic tools 62
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends
alerts, and provides other server management functions.
Using iLO 2, you can:
•
Remotely power up, power down, or reboot the host server.
•
Send alerts from iLO 2 regardless of the state of the host server.
•
Access advanced troubleshooting features through the iLO 2 interface.
•
Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or
on the HP website (http://www.hp.com/servers/lights-out).
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such
as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System
Management driver, also known as the Health Driver, is loaded. When the operating system is
functioning properly, the system periodically resets the timer. However, when the operating system fails,
the timer expires and restarts the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or
through RBSU.
HP Systems Insight Manager
HP SIM is a web-based application that allows system administrators to accomplish normal administrative
tasks from any remote location, using a web browser. HP SIM provides device management capabilities
that consolidate and integrate management data from HP and third-party devices.
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for
processors, SAS and SCSI hard drives, and memory modules.
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or
the HP SIM website (http://www.hp.com/go/hpsim).
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
Diagnostic tools 63
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags).
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the
operating system through the appropriate USB device drivers. HP provides support for USB devices before
the operating system loads through legacy USB support, which is enabled by default in the system ROM.
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality for:
•
POST
•
RBSU
•
Diagnostics
•
DOS
•
Operating environments which do not provide native USB support
For more information on ProLiant USB support, refer to the HP website
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html).
Troubleshooting the system using port 85 codes
For example, if the port 85 code displays "31h," see "Processor-related port 85 codes (on page
64)" for more information.
Port 85 code
Description
3xh
Port 85 codes in this format indicate processor-related errors. See "Processorrelated port 85 codes (on page 64)" for more information.
4xh
Port 85 codes in this format indicate memory-related errors. See "Memory-related
port 85 codes (on page 65)" for more information.
6xh
Port 85 codes in this format indicate expansion board-related errors. See
"Expansion board-related port 85 codes (on page 66)" for more information.
All other codes,
including 00h, 01h,
and 5xh
Port 85 codes in this range cover several areas. See the section "Miscellaneous
port 85 codes (on page 66)" for more information.
Processor-related port 85 codes
Processor-related port 85 codes display in the format 3xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot processor-related error codes:
1.
Bring the server to base configuration by removing all components that are not required by the
server to complete POST. This process can include removing all:
Diagnostic tools 64
o
Expansion boards (on page 48)
o
Processors (on page 36), except the processor installed in socket 1
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs ("PPM" on page 41), except the PPM installed in slot 1
o
DIMMs (on page 42), except the first bank
o
Hard drives ("SAS or SATA hard drives" on page 44)
o
Peripheral devices
2.
Reseat the processor in socket 1.
3.
Reseat the remaining processors, rebooting after each installation to identify any failed processors.
IMPORTANT: Populate the processors in the following order: 1, 2, 4, 3.
IMPORTANT: Always install a PPM when you install a processor. The system fails to boot if the
PPM is missing.
4.
Replace the processor in socket 1.
5.
Replace the processor board, if applicable.
6.
Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the server serial number and product ID" on page
58).
Memory-related port 85 codes
Memory-related port 85 codes display in the format 4xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot memory-related error codes:
1.
Check the memory LEDs ("Systems Insight Display LEDs" on page 78) for any identified errors or
failed DIMMs, and take corrective action.
2.
Bring the server to base configuration by removing all components that are not required by the
server to complete POST. This process can include removing all:
o
Expansion boards (on page 48)
o
Processors (on page 36), except the processor installed in socket 1
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs ("PPM" on page 41), except the PPM installed in slot 1
o
DIMMs (on page 42), except the first bank
Diagnostic tools 65
o
Hard drives ("SAS or SATA hard drives" on page 44)
o
Peripheral devices
3.
Reseat the remaining memory boards, rebooting after each installation to isolate any failed memory
boards, if applicable.
4.
Replace the DIMMs with a remaining bank of memory.
5.
Replace the memory board, if applicable.
6.
Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the server serial number and product ID" on page
58).
Expansion board-related port 85 codes
Expansion board-related port 85 codes display in the format 6xh.
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
To troubleshoot expansion board-related error codes:
1.
Reseat all expansion boards.
2.
Bring the server to base configuration by removing all components that are not required by the
server to complete POST. This process can include removing all:
o
Expansion boards (on page 48)
o
Processors (on page 36), except the processor installed in socket 1
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs ("PPM" on page 41), except the PPM installed in slot 1
o
DIMMs (on page 42), except the first bank
o
Hard drives ("SAS or SATA hard drives" on page 44)
o
Peripheral devices
3.
Install the expansion boards one at a time, rebooting between each installation to isolate the failed
expansion board.
4.
Replace the failed expansion board, if applicable.
5.
Replace the PCI riser board, if applicable.
6.
Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the server serial number and product ID" on page
58).
Miscellaneous port 85 codes
To troubleshoot all other port 85 codes:
Diagnostic tools 66
IMPORTANT: Reboot the server after completing each numbered step. If the error condition
continues, proceed with the next step.
1.
Bring the server to base configuration by removing all components that are not required by the
server to complete POST. This process can include removing all:
o
Expansion boards (on page 48)
o
Processors (on page 36), except the processor installed in socket 1
IMPORTANT: Processor socket 1 and PPM slot 1 must be populated at all times or the server
does not function properly.
o
PPMs ("PPM" on page 41), except the PPM installed in slot 1
o
DIMMs (on page 42), except the first bank
o
Hard drives ("SAS or SATA hard drives" on page 44)
o
Peripheral devices
2.
Install each remaining system component, rebooting between each installation to isolate any failed
components.
3.
Clear the system NVRAM ("System maintenance switch (SW3)" on page 76).
4.
Replace the system board.
IMPORTANT: If replacing the system board or clearing NVRAM, you must re-enter the server
serial number through RBSU ("Re-entering the server serial number and product ID" on page
58).
Diagnostic tools 67
Component identification
Front panel components
Item
Description
1
Hard drive bay 1
2
Hard drive bay 2
3
Hard drive bay 3
4
Hard drive bay 4
5
Hard drive bay 5
6
Hard drive bay 6
7
Hard drive bay 7
8
Hard drive bay 8
9
Video connector
10
USB connectors (two)
11
Media drive blank or optional media drive
12
DVD drive
13
Processor memory module
Component identification 68
Front panel LEDs and buttons
Item
Description
Status
1
UID switch and LED
Blue = Activated
Flashing blue = Server managed remotely
Off = Deactivated
2
Internal system health LED
Green = Normal (system on)
Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)
3
External system health LED
Green = Normal (system on)
Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)
4
NIC 1 link/activity LED
Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
5
NIC 2 link/activity LED
Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
6
Power on/Standby button
and LED
Amber = System has AC power and is in standby mode
Green = System has AC power and is turned on
Off = System has no AC power
Component identification 69
Processor memory module components
Item
Description
1
Processor socket 1 (boot processor)
2
PPM socket 1
3
Processor socket 3
4
PPM socket 3
5
Processor socket 4
6
PPM socket 4
7
Processor socket 2
8
PPM socket 2
See "Processor options" in the HP ProLiant DL585 Generation 2 Server User Guide for population
guidelines.
Component identification 70
DIMM slot identification
Each memory node consists of eight DIMM slots in four banks. See "Memory options" in the HP ProLiant
DL585 Generation 2 Server User Guide for DIMM population guidelines.
SAS and SATA hard drive LEDs
Item
Description
Status
1
Fault/UID LED
Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
Component identification 71
Item
Description
Status
2
Online/activity LED
Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
On, off, or
flashing
Alternating amber and The drive has failed, or a predictive failure alert has been
blue
received for this drive; it also has been selected by a
management application.
On, off, or
flashing
Steadily blue
The drive is operating normally, and it has been selected by a
management application.
On
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
The drive is online, but it is not active currently.
On
Flashing regularly Amber, flashing
(1 Hz)
regularly (1 Hz)
Interpretation
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.
Flashing regularly Off
(1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been
received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Off
Steadily amber
A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off
Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off
Off
The drive is offline, a spare, or not configured as part of an
array.
Component identification 72
Rear panel components
Item
Description
1
Redundant hot-plug power supply (optional)
2
PCI Express and PCI-X non-hot-plug expansion slots
3
Hot-plug power supply (primary)
4
T-15 Torx screwdriver
5
NIC connector 1
6
NIC connector 2
7
iLO 2 connector
8
Serial connector
9
USB connectors (two)
10
Keyboard connector
11
Mouse connector
12
Video connector
13
Rear UID button and LED
See "Expansion boards (on page 48)" for expansion slot definitions.
Component identification 73
Rear panel LEDs and buttons
Item
Description
LED color
Status
1
UID LED
Blue
On = Activated
Flashing = Server remotely managed
Off = Deactivated
2
Activity LED
Green
On or flashing = Network activity
Off = No network activity
3
Link LED
Green
On = Linked to network
Off = Not linked to network
Hot-plug power supply LEDs
Component identification 74
Fail LED 1
(amber)
Power LED 2
(green)
Description
Off
Off
No AC power to any power supply
Flashing
Off
Power supply failure (over current)
On
Off
No AC power to this power supply
Off
Flashing
•
AC power present
•
Standby mode
Off
On
Normal
Internal components
Item
Description
1
PCI-X non-hot-plug expansion slot 1, 64-bit/100-MHz
(half-length)
2
PCI-X non-hot-plug expansion slot 2, 64-bit/100-MHz
(full-length)
3
PCI Express x4 non-hot-plug expansion slot 3 (full-length)
4
PCI Express x4 non-hot-plug expansion slot 4 (full-length)
5
PCI Express x8 non-hot-plug expansion slot 5 (full-length)
6
PCI Express x4 non-hot-plug expansion slot 6 (full-length)
7
PCI Express x8 non-hot-plug expansion slot 7 (full-length)
8
PCI Express x8 non-hot-plug expansion slot 8 (full-length)
9
PCI Express x4 non-hot-plug expansion slot 9 (half-length)
10
System battery
11
System maintenance switch (SW3)
12
Fan 6 connector
13
Fan 5 connector
Component identification 75
Item
Description
14
Media board
15
Fan 1 connector
16
Fan 2 connector
17
BBWC battery pack
18
Fan 3 connector
19
Fan 4 connector
System maintenance switch (SW3)
The system maintenance switch (SW3) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off (closed).
Position
Description
Function
1
iLO 2 security
Off = iLO 2 security is
enabled.
On = iLO 2 security is
disabled.
2
Configuration lock
Off = System configuration
can be changed.
On = System configuration is
locked.
3
Reserved
Reserved
4
Reserved
Reserved
5
Password protection
override
Off = Password is enabled.
Configuration validation
Off = Switch has no function.
6
On = Password is disabled.
On = Setting clears CMOS
and NVRAM.
Component identification 76
Position
Description
Function
7
Reserved
Reserved
8
Reserved
Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
Media board components
Item
Description
1
Power button cable connector
2
USB cable connector
3
Video cable connector
4
Internal USB connector
5
Port 84/85 code display
6
Port 84/85 code display switch
7
System Insight Display
8
Boot device selector switch (SW1)
Component identification 77
Boot device selector switch (SW1)
The boot device selector switch setting determines the device access order of the media drives in the
server. The default setting for the boot device selector switch is FLP TOP.
When the boot device selector switch is set to FLP TOP, the optical drive in the bottom bay is designated
as the primary optical drive. The diskette drive in the top bay is bootable. The server cannot boot from a
diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP.
When the boot device selector switch is set to FLP BOT, the optical drive in the top bay is designated as
the primary optical drive. The diskette drive in the bottom bay is bootable. The server cannot boot from a
diskette drive in the top bay when the boot device selector switch is set to FLP BOT.
Switch setting
Description
FLP TOP (default) The diskette drive in top bay is bootable.
The primary optical drive in bottom bay is bootable.
FLP BOT
The primary optical drive in top bay is bootable.
The diskette drive in bottom bay is bootable.
Systems Insight Display LEDs
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM might
report server status differently than the health LEDs because the software tracks more system attributes. The
System Insight Display LEDs identify components experiencing an error, event, or failure.
The Systems Insight Display LEDs are located on the media board. In normal operations, all of the LEDs
are off unless one of the components fails.
IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on
page 78), leave the server powered on. The Systems Insight Display LEDs are cleared when
the server is powered off.
Component identification 78
NOTE: The system management driver must be installed for the internal system health LED to
provide pre-failure and warranty conditions.
LED
Component
PS1
Power supply (primary)
PS2
Power supply (optional)
CPU BD (Power Fault)
Processor memory module board
I/O BD
System board
NMI
System NMI switch
CPU BD (Interlock Error)
System board
PPM X
Processor power module
1A–32P
DIMM slot
PROC X
Processor
FAN X
Fan
Component identification 79
Battery pack LEDs
Item ID
Color
Description
1
Green
System Power LED. This LED glows steadily when the
system is powered up and 12 V system power is
available. This power supply is used to maintain the
battery charge and provide supplementary power to the
cache microcontroller.
2
Green
Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3
Amber
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4
Green
BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern
LED4 pattern
Interpretation
—
One blink every
two seconds
The system is powered down, and the cache contains data that has
not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of
auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For
further information, refer to the controller QuickSpecs on the HP
website (http://www.hp.com).
—
Double blink,
then pause
The cache microcontroller is waiting for the host controller to
communicate.
Component identification 80
LED3 pattern
LED4 pattern
Interpretation
—
One blink per
second
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache,
capacity expansion, stripe size migration, and RAID migration) are
temporarily unavailable until charging is complete. The recharge
process takes between 15 minutes and two hours, depending on the
initial capacity of the battery.
—
Steady glow
The battery pack is fully charged, and posted write data is stored in
the cache.
—
Off
The battery pack is fully charged, and there is no posted write data
in the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Steady glow
—
There is a short circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
One blink per
second
—
There is an open circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
Fan locations
Item
Description
1
Fan 3
2
Fan 4
3
Fan 1
4
Fan 2
5
Fan 5
Component identification 81
Item
Description
6
Fan 6
See "Hot-plug fans (on page 46)" for replacement procedures and operation guidelines.
Hot-plug fan LEDs
Status
Green = Operating normally
Amber = Failed
Off = No power
Component identification 82
Cabling
BBWC cabling
Front panel cable components
Item
Description
1
Video connector cable assembly
2
USB connector cable assembly
Cabling 83
Item
Description
3
Power button cable assembly
SAS and SATA hard drive data cable routing
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or crimped.
NOTE: The SAS power cable is not shown.
SAS and SATA power cable routing
Cabling 84
CAUTION: When routing cables, always be sure that the cables are not in a position where
they can be pinched or crimped.
NOTE: The SAS data cables are not shown.
Cabling 85
Specifications
Environmental specifications
Specification
Value
Temperature range*
Operating
10°C to 35°C (50°F to 95°F)
Shipping
-40°C to 70°C (-40°F to 158°F)
Maximum wet bulb temperature
28°C (82.4°F)
Relative humidity
(noncondensing)**
Operating
10% to 90%
Non-operating
5% to 95%
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to
3048 m (10,000 ft) is applicable. No direct sunlight allowed.
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 KPa.
Server specifications
Specification
Value
Dimension
Height
17.6 cm (6.94 in)
Depth
67.3 cm (26.5 in)
Width
48.3 cm (19.0 in)
Maximum weight (all hard
drives, power supplies, and
processors installed)
43 kg (95 lb)
Minimum weight (one hard
drive, one power supply, and
one processor installed)
36 kg (79 lb)
Input requirement
Rated input voltage
100-127 VAC
200-240 VAC
Rated input frequency
50-60 Hz
Rated input current
@ 100 VAC–12A
@ 200 VAC–8A
Rated input power
@100 VAC–1161 W
@200 VAC–1598 W
Specifications
86
Specification
Value
BTUs per hour
@100 VAC–3960 BTU
@200 VAC–5450 BTU
Power supply output
Power supply output
910 W (low line)
1300 W (high line)
Specifications
87
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
•
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com).
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Specifications
88
Acronyms and abbreviations
ABEND
abnormal end
AMD
Advanced Micro Devices
ASR
Automatic Server Recovery
BBWC
battery-backed write cache
BIOS
Basic Input/Output System
CSR
Customer Self Repair
DIMM
dual inline memory module
DOS
disk operating system
iLO 2
Integrated Lights-Out 2
IML
Integrated Management Log
ISEE
Instant Support Enterprise Edition
NIC
network interface controller
Acronyms and abbreviations
89
NiMH
nickel metal hydride
NVRAM
non-volatile memory
ORCA
Option ROM Configuration for Arrays
OS
operating system
PCI-X
peripheral component interconnect extended
POST
Power-On Self Test
PPM
processor power module
RAID
redundant array of inexpensive (or independent) disks
RBSU
ROM-Based Setup Utility
RILOE II
Remote Insight Lights-Out Edition II
ROM
read-only memory
SAS
serial attached SCSI
SATA
serial ATA
SCSI
small computer system interface
Acronyms and abbreviations
90
SIM
Systems Insight Manager
SNMP
Simple Network Management Protocol
TDP
Thermal Design Power
UID
unit identification
UPS
uninterruptible power system
USB
universal serial bus
Acronyms and abbreviations
91
Index
A
access panel 28
ASR (Automatic Server Recovery) 63
authorized reseller 88
Automatic Server Recovery (ASR) 63
Autorun menu 60
B
backplane, power supply 56
backplane, SAS 49
Basic Input/Output System (BIOS) 61
battery 58, 75
battery pack LEDs 80
battery-backed write cache (BBWC) 51, 53, 54,
75, 80, 83
battery-backed write cache battery pack 53, 75
battery-backed write cache cabling 83
BBWC (battery-backed write cache) 51, 53, 54,
75, 80, 83
bezel, fan 34
bezel, power button assembly 31
bezel, processor memory module 35
BIOS (Basic Input/Output System) 61
BIOS upgrade 61
boot device selector switch 78
buttons, front panel 69
buttons, rear panel 74
C
cabling 83
cabling, BBWC 83
cabling, hard drive backplane 84
cabling, power button 77, 83
cabling, USB 83
cabling, video 83
cache module 51, 54
clearing NVRAM 76
CMOS (complementary metal-oxide
semiconductor) 76
complementary metal-oxide semiconductor
(CMOS) 76
component identification 68
components, front panel 68, 69
components, internal 75
components, mechanical 17
components, media board 77, 78
components, rear 73, 74
components, system 20
components, system board 75, 76
connector, external power 73
connector, fan 75
connector, iLO 2 73
connector, internal USB 77
connector, keyboard 73
connector, mouse 73
connector, NIC 73
connector, power button cable 34, 77
connector, serial 73
connector, USB 68, 73, 77, 83
connector, video 68, 73, 77, 83
contacting HP 88
CSR (customer self repair) 6
customer self repair (CSR) 6
D
diagnostic tools 60, 61, 63
diagnostics utility 63
DIMM slot locations 42, 71
DIMMs 42
diskette boot 78
diskette drive 44
dual in-line memory module (DIMM) 42
DVD-ROM drive 44
E
electrostatic discharge 25
environmental requirements 86
environmental specifications 86
expansion board 48
expansion board-related port 85 codes 66
expansion slot covers 47
expansion slots 73, 75
extending server from rack 27
external health LED 69
external power connector 73
Index 92
F
fan bezel 34
fan connectors 75
fan LED 78, 82
fans 46, 81, 82
features 68
front panel buttons 69
front panel components 68, 69
front panel LEDs 69, 78
H
hard drive bays 68
hard drive LEDs 71, 72
hard drives 44, 68, 72
hard drives, determining status of 71, 72
health driver 63
HP Insight Diagnostics 63
HP Instant Support Enterprise Edition 60
HP ProLiant Essentials Foundation Pack 63
HP Systems Insight Manager, overview 63
HP technical support 88
HP, contacting 88
I
illustrated parts catalog 17
iLO 2 (Integrated Lights-Out 2) 62, 74
iLO 2 connector 73
iLO NIC LED 74
IML (Integrated Management Log) 62
Insight Diagnostics 63
Instant Support Enterprise Edition 60
Integrated Lights-Out 2 (iLO 2) 62, 74
Integrated Management Log (IML) 62
internal components 75
internal health LED 69, 78
internal USB connector 77
internal USB functionality 64
K
keyboard connector 73
L
LED, external health 69
LED, fan 78, 82
LED, iLO NIC 74
LED, internal health 69, 78
LED, power button 69
LEDs, battery pack 80
LEDs,
LEDs,
LEDs,
LEDs,
LEDs,
LEDs,
LEDs,
LEDs,
LEDs,
front panel 69
hard drive 71, 72
NIC 69, 74
power supply 74
rear panel 74
SAS hard drive 71, 72
SATA hard drive 71, 72
Systems Insight Display 28, 78
unit identification (UID) 69, 73, 74
M
management tools 60
mechanical components 17
media board 50, 75, 77, 78
media board components 50, 75, 77, 78
media drive 44, 68
media drive bay 68
media drive blank 44, 68
memory 42, 71
memory-related port 85 codes 65
miscellaneous port 85 codes 66
mouse connector 73
N
NIC connectors 73
NIC LEDs 69, 74
NVRAM, clearing 76
O
Online ROM Flash Component Utility 62
Option ROM Configuration for Arrays (ORCA) 61
ORCA (Option ROM Configuration for Arrays) 61
P
part numbers 17, 20
pass-through board 50
PCI expansion slot definitions 75
PCI Express 73, 75
phone numbers 88
port 84/85 display switch 77
port 85 code, expansion board-related 66
port 85 code, memory-related 65
port 85 code, miscellaneous 66
port 85 code, processor-related 64
port 85 code, troubleshooting 64
port 85 code, viewing 78
power button assembly bezel 31
power button cable assembly 34
Index 93
power button cable connector 34, 77
power button cabling 77, 83
power button LED 69
power connectors, external 73
power connectors, internal 75
Power On/Standby button 26, 69
power supply 45, 73, 74
power supply backplane 56
power supply blank 45
power supply LEDs 74
powering down 26
PPM (processor power module) 41, 70
preparation procedures 26
processor memory module 29, 43, 68, 70
processor memory module bezel 35
Processor Power Module (PPM) 41, 70
processor socket 36, 70
processor-related port 85 codes 64
processors 36, 70
R
rack, extending server from 27
rack, removing server from 28
RBSU (ROM-Based Setup Utility) 61
rear panel buttons 74
rear panel components 73
rear panel LEDs 74
recovering BBWC data 54
redundant fan 46, 81, 82
redundant system fan 46, 81, 82
remote support and analysis tools 60
removal and replacement procedures 25
removing server from rack 28
required information 88
required tools 25
requirements, environmental 86
ROM, updating 62
ROM-Based Setup Utility (RBSU) 61
ROMPaq utility 61
S
safety considerations 25
safety information 25
SAS backplane 49
SAS cabling 84
SAS hard drive 44, 72
SAS hard drive LEDs 71, 72
SATA cabling 83, 84
SATA hard drive 44, 72
SATA hard drive LEDs 71, 72
scripted installation 60
serial connector 73
serial number 58
server asset text 58
server specifications 86
SmartStart autorun menu 60
SmartStart Scripting Toolkit 60
SmartStart, overview 60
spare part numbers 17, 20
specifications, environmental 86
specifications, server 86
static electricity 25
status lights, battery pack 80
support 88
support packs 60
switch, boot device selector 78
switch, port 84/85 display 77
switch, system maintenance 75, 76
system board 57, 58, 75
system board battery 58, 75
system board components 75, 76
system board switches 76
system cage 55
system components 20
system maintenance switch 75, 76
system power LED 26, 80
Systems Insight Display 68, 75, 78
Systems Insight Display LEDs 78
T
technical support 88
telephone numbers 88
Torx screwdriver 73
U
UID (unit identification) 69, 73, 74
UID LED 69, 73, 74
unit identification (UID) 69, 73, 74
USB cable assembly 32
USB connector cabling 32, 77
USB connectors 68, 73, 77, 83
USB support 64
utilities 60
utilities, deployment 60, 61
V
video cable assembly 33
video connector 68, 73, 77, 83
Index 94
video connector cabling 33, 83
Index 95
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