CALLING FEATURES
Calling features from ToledoTel, offer advanced capabilities that are simple to use.
This is a quick reference of the features available for your individual line, and easyto-follow instructions for using them.
Call Waiting - Informs you that another
party is trying to contact you while you
are engaged in a telephone conversation.
You can answer the incoming call and
talk privately without loosing the
original party. You can also alternate
between parties.
To use: When you are notified of an
incoming call by a call waiting alert
tone, “flash” the hookswitch. The first
call is placed on hold and you are then
connected to the second caller. To
alternate between calls, “flash” the
hookswitch again, and you’ll be
connected to the first call. If you ignore
the initial call waiting tone, you will hear
it again 10 seconds later and can answer
it at that time.
To cancel before a call, press *70. When
you hear a second dial tone, you may
place your call. When you hang up, Call
Waiting is automatically restored.
To Cancel during a call, “flash” the
hookswitch, then press *70. Listen for
the confirmation tone. Your call is then
reconnected.
Call Forward - Automatically reroutes
all your calls to another number of your
choice (You are responsible for any toll
charges when the forward to number is
not a local call).
to place the first party on hold. After
confirmation tone, dial the third party.
When the party answers, you can
“Flash” the hookswitch again to connect
all three.
Speed Calling - 8 Number - Allows you
to call any one of the eight frequently
called numbers by dialing just one digit.
To program or change, go off-hook, and
listen for the dial tone. Press *74. Listen
for the confirmation tone. Dial a onedigit code (2-9), then the telephone
number to be assigned to that code. Long
distance numbers require 1 plus the area
code. Listen for the confirmation tone,
and then hang up.
Note: If you have voice mail, 8 is
already used.
Programmable Call Forwarding,
Don’t Answer - Allows you to reroute
your calls (after a specified number of
rings) to another number of your choice,
when you are unable to answer them.
To use, Press *92 and follow the
instructions as explained for Call
Forward. To cancel, press *93.
To change, cancel Call Forward as
above, then, follow the instructions to
activate Call Forward, entering a new
“forward to” number.
To use, Press *72. To Cancel, Press *73.
Three-way Calling - Allows you to add
a third party to a previously established
connection. To use: Place your call to
the first party. “Flash” The hookswitch,
Notes: This feature is used to forward
your calls to voice mail. Making changes
to this feature will disrupt your voice
mail.
CALLING FEATURES
Programmable Call Forward, Busy Allows you to re route all your calls to
another number of your choice, while
your line is busy.
To use, Press *90 and follow the
instructions. To Cancel, press *91.
To change, cancel Call forward as
above, then follow the instructions to
active and enter a new forward to
number.
Notes: This feature is used to forward
your calls to voice mail. Making changes
to this feature will disrupt your voice
mail.
Preferred Line – Up to 3 additional
numbers enables you to add additional
directory numbers to your existing line,
without adding additional lines. A
distinct ringing pattern is provided for
each additional number. This allows you
to determine in advance which telephone
number a calling party has dialed.
Distinct call waiting tones are also
provided. This is an economic
alternative to an additional fax line.
Most faxes will recognize the distinct
ringing patterns.
Speed Calling - Allows you to call any
one of 30 frequently called numbers by
dialing just two digits.
To program or change, go off-hook and
listen for the dial tone. Press *75. Listen
for the confirmation tone. Dial a twodigit code (20-49), then the telephone
number to be assigned to that code.
Listen for the confirmation tone, and
then hang up.
Long Distance Toll Control with
Authorization Codes - This gives you
the ability to dial long distance numbers
that incur toll charges using a personal
authorization code or codes. Incoming,
local, or 911 calls are not affected by
this feature.
To use, go off-hook and dial the long
distance number directly as normal. You
will hear a tone, then enter your 1-15
digit authorization code and the call will
be placed. Additional codes will require
an additional charge.
Call Transfer - Allows you to transfer
an incoming call to another number. The
calling party and or the “transfer to”
party can be outside your local calling
area. Any message toll charges
applicable to the forwarding are charged
to the customer with the Call Transfer
feature. Call Transfer operates the same
way as Three-Way Calling, except,
when the person initiating the transfer
drops out, the remaining parties are still
connected.
Calling Number Delivery (Caller ID) Allows the customer to receive the
calling party’s number (when available)
on their “Caller ID” equipment before
answering the call.
Calling Number Delivery Blocking –
allows the calling party to block the
listing and telephone number from
displaying to a Caller ID subscriber.
Caller ID blocking must be activated
each time the customer wants to prevent
the telephone number and listing from
displaying to a caller ID subscriber. This
is a FREE service and is automatically
on all customers lines.
CALLING FEATURES
To use, press *67 prior to placing the
call. Anonymous or Private, or similar
will display instead of the name and
number.
Notes: If you have a private, non listed
number already and you want to make it
appear public, press *82 prior to placing
the call. Some parties will only accept
calls from a public number.
Repeat Dialing - Allows you to dial a
code to have your phone continuously
attempt to redial a busy number that you
tried to call. When the line is available,
you will be alerted with a special
ringing, and when answered, a call will
automatically be made. You can also
use Repeat Dialing to redial the last
number you called.
To use, hang up, then lift the receiver
and listen for dial tone. Press *66. If the
line is busy listen for three beeps or an
announcement telling you the number is
busy. Hang up. You will hear a shortshort-long ring when the line is
available. Your call will automatically
be made when you lift the handset.
To Cancel, press *86 and listen for tone
or announcement.
not be able to tell which of the numbers
it is.
If the number you are trying to reach is
outside the area served by Repeat
Dialing, you will hear a recording
advising you that the call cannot be
made.
Call Return – Allows you to dial a code
and have a call automatically returned to
the last party who called or attempted to
call you.
To use, press *69 and listen for an
announcement that will tell you the
phone number of the party who last
called you. If you wish to return the call,
press 1. Listen for ringing and wait for
an answer. If you do not wish to return
the call, hang up. If the line is busy,
listen for the announcement telling you
the number is busy. Hang up. You will
hear a short-short-long ring when the
line is available. Your call will
automatically be made when you lift the
handset.
To Cancel, Press *89 and listen for the
tone or announcement.
Notes:
While Repeat Dialing is activated, you
may still make and receive other calls.
Notes:
There is no time limit for returning a
missed call. However, you will only be
able to return the last incoming call you
received.
Repeat Dialing will continuously attempt
to call back a busy number for 30
minutes. After 30 minutes, your request
will be cancelled.
If the number you are trying to reach is
outside the area served by Call Return,
you will hear a recording advising you
that the call cannot be made.
You can use Repeat Dialing for more
than one busy number at a time. You
will hear a special ring when one of the
numbers becomes idle; however you will
After a call during which you heard a
Call Waiting tone, you can use Call
Return to return a call to the Call
Waiting number.
CALLING FEATURES
Distinctive Ringing – Allows you to
program your telephone line to ring with
a special ringing pattern whenever you
are called from a select list of phone
numbers. Your phone will ring with a
normal ringing pattern for all other
calling numbers. If you also have Call
Waiting, you will hear a distinctive Call
Waiting tone whenever someone on your
list calls you while you are on the phone.
This service will only work with
numbers in our LATA area. (For a
LATA map, see our telephone
directory.)
To use, press *61 and listen to the voice
instructions, which will guide you
through the steps of how to turn on or
off, or make changes to your Distinctive
Ringing list.
Selective Call Forwarding - Allows
you to create a list of phone numbers
from which you do not wish to receive
calls. Calls from phone numbers on
your list are sent to an announcement
that informs the caller that you are not
receiving calls at this time (LATA
Only).
To use, press *60 and listen to the voice
instructions, which will guide you
through the steps of how to turn on or
off or make changes to your Selective
Call Rejection list.
Notes:
After receiving an annoying call, you
may wish to prevent that person from
calling you in the future. Selective Call
Rejection voice instructions, will explain
how to add the number of the last caller
to your list (even if you do not know the
party’s number)
Hang up, then lift the receiver and listen
for dial tone. Press *60 and listen for
instructions. Press #01#.
If a number that is on your Selective Call
Rejection list is also put on any of your
other lists (for example, Priority
Ringing), Selective Call Rejection will
override the other services from that
phone number.
Selective Call Acceptance - Allows you
to screen incoming calls by creating a
list of phone numbers from which you
are willing to accept calls. Calls from
phone numbers not contained on your
list are sent to an announcement that
informs the caller that you are not
receiving calls at this time (LATA only).
To use, press *64 and listen to the voice
instructions, which will guide you
through the steps of how to turn on or
off, or make changes to your Selective
Call Acceptance list.
Call Trace - Allows you to
automatically request a trace of an
obscene, threatening or harassing call.
You must first request call trace from
The ToledoTel Immediately after
receiving such a call, you simply dial
*57 to activate. You are charged $1.50
each time you active Call Trace.
Notes: If you receive a call or a Call
Waiting tone is received during a call
that is to be traced, tracing will occur on
the call or Call Waiting call, rather than
the original calling number.
Selective Call Rejection - Selective Call
Rejection allows you to create a list of
phone numbers from which you do not
wish to receive calls. Calls from this list
are sent an announcement that informs
CALLING FEATURES
them that you are not receiving calls at
this time (LATA only). To use, press
*60.
Ringing), Selective Call Rejection will
override the other services for that phone
number.
Notes: After receiving an annoying call,
you may wish to prevent that person
from calling you in the future. Selective
Call Rejection voice instructions, will
explain how to add the number of the
last caller to your list, even if you do not
know the party’s number.
Anonymous Call Rejection - allows the
customer to reject calls from callers
using Caller ID Blocking. The caller
then receives an announcement that you
are not receiving calls at this time
(LATA only). To use, press *77.
To cancel, press *87
To use, hang up and then lift the receiver
and listen for dial tone. Press *60 and
listen for instructions. Press #01#
Notes:
If a number that is on your Selective Call
Rejection list is also put on any of your
other lists (for example, Priority
If a customer has Anonymous Call
Rejection turned on, a caller must
deactivate his caller ID Blocking by
pressing *82, then placing the call, for
the call to go through.
Call Waiting, Call Forwarding, Three-Way Calling, Speed Calling – 8 numbers and
Programmable Call forwarding Busy and Don’t Answer, are all included free of charge
with our basic single line telephone service (This applies to service in the Toledo area, as
phone service packages in Winlock may differ). All other calling features must be
requested by the subscriber and are not part of basic service. A nominal monthly charge
will apply to your telephone bill for each feature, with the exception of Call Trace. When
Call Trace is requested, a charge is only incurred, when it is used.
The initial installation order for any feature is free of charge. Any changes beyond the
initial order, except for a feature removal, will incur a $25.00 Service order fee
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