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Dell™ E198WFP Flat Panel Monitor User's Guide
About Your Monitor
LCD Monitor Quality & Pixel Policy
Using Your Adjustable Monitor Stand
Setting Up Your Monitor
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Solving Problems
Appendix
FCC Identification Information
Notes, Notices, and Cautions
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2007-2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and
Dell OpenManage are trademarks of Dell Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model E198WFP
January 2008 Rev. A03
About Your Monitor
Dell™ E198WFP Flat Panel Monitor User's Guide
LCD Monitor Quality & Pixel Policy
Front View
1. Input signal select button
2. OSD menu / Select button
3. Brightness and Contrast / Down button
4. Auto-adjust / Up button
5. Power On / Off button (with LED indicator)
Back View
1 VESA mounting holes (100mm) (Behind attached base plate)
2 Barcode serial number label
3 Security lock slot
4 Stand removal button
5 Regulatory rating label
6 Dell Soundbar mounting brackets
7 Cable management hole
Use to mount the monitor.
Refer to this label if you need to contact Dell for technical support.
Use a security lock with the slot to help secure your monitor.
Press to release the stand.
List the regulatory approvals.
Attach the optional Dell Soundbar.
Help organize cables by placing them in the hole.
Bottom View
1 Power connector
2 Stand anti-theft feature
3 DVI connector
4 VGA connector
Side View
Insert the power cable.
Mount a 3*8 screw to make the stand undetachable.
Connect your computer DVI cable.
Connect your computer VGA cable.
Left side Right side
Monitor Specifications
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This is referred to as Power Save Mode. The monitor automatically resumes functioning when the system detects input from the keyboard, mouse or other input devices.The following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes Horizontal Sync Vertical Sync Video
Normal operation Active Active Active
Active-off mode Inactive Inactive
Power Indicator Power Consumption
Green
Blanked Ambers
38 W (typical)
Less than 2 W
Switch off Off Less than 1 W
NOTE: The OSD only functions in the normal operation mode. One of the following messages appears when the Menu or Plus buttons are pressed when in Active-off mode.
1 : Auto Detect (Analog Input)
In Power Save Mode
Press computer power button or any key on keyboard or move mouse or
1 : Auto Detect (Digital Input)
In Power Save Mode
Press computer power button or any key on keyboard or move mouse
2: Analog Input
In Power Save Mode
Press computer power button or any key on keyboard or move mouse or
Activate the computer and the monitor to gain access to the
3: Digital Input
In Power Save Mode
Press computer power button or any key on keyboard or move mouse
This monitor is ENERGY STAR®-compliant as well as TCO '99/'03 power management compatible.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
15-pin D-Sub connector
11
12
13
7
8
9
10
14
15
5
6
3
4
Pin Number Monitor Side of the 15-pin Side Signal Cable
1 Video-Red
2 Video-Green
Video-Blue
GND
Self-test
GND-R
GND-G
GND-B
DDC +5V
GND-sync
GND
DDC data
H-sync
V-sync
DDC clock
24-pin Digital-only DVI Connector
Note: Pin 1 is at the top right.
6
7
4
5
8
2
3
Pin Signal Assignment
1 T.M.D.S. Data 2-
T.M.D.S. Data 2+
Pin Signal Assignment
9 T.M.D.S. Data 1-
10 T.M.D.S. Data 1+
Pin Signal Assignment
17 T.M.D.S. Data 0-
18 T.M.D.S. Data 0+
T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
No Pin
No Pin
DDC Clock
DDC Data
No Connect
12 No Pin
13 No Pin
14 +5V Power
15 Ground (for +5V)
16 Hot Plug Detect
20 No Pin
21 No Pin
22 T.M.D.S. Clock Shield
23 T.M.D.S. Clock +
24 T.M.D.S. Clock -
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic. You can select different settings if required.
General
Model number E198WFP
Flat Panel
Screen type
Screen dimensions
Preset display area:
Horizontal
Vertical
Pixel pitch
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
Response Time
Active matrix - TFT LCD
19 inches wide(19-inch wide viewable image size)
408mm / 16.1inches
255mm / 10.0 inches
0.2835mm
160° (vertical) typ, 160° (horizontal) typ
300 CD/m ²(typ)
1000 to 1 (typ)
Antiglare with hard-coating 3H
CCFL (4) edgelight system
5ms typical
Resolution
Horizontal scan range
Vertical scan range
Optimal preset resolution
Highest preset resolution
30 kHz to 83 kHz (automatic)
56 Hz to 75 Hz (automatic)
1440 x 900 at 60 Hz
1440 x 900 at 60 Hz
Video Supported Modes
Video display capabilities (DVI playback) 480i/480p/576i/576p/720p/1080i/1080p (Supports HDCP)
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz)
VESA, 720 x 400
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1440 x 900
67.5
64.0
80.0
55.9
31.5
31.5
37.5
37.9
46.9
48.4
60.0
75.0
60.0
75.0
60.0
70.0
60.0
75.0
60.3
75.0
60.0
75.0
Pixel Clock
(MHz)
28.3
25.2
31.5
49.5
49.5
65.0
78.8
108
135.0
135.0
106.5
Sync Polarity
(Horizontal/Vertical)
-/+
-/-
-/-
+/+
+/+
-/-
+/+
+/+
+/+
+/+
-/+
Electrical
The following table lists the monitor electrical features:
Video input signals
Synchronization input signals
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input impedance
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on green)
AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)
Inrush current
120V:30A (Max.)
240V:60A (Max.)
Physical Characteristics
The following table lists the monitor physical characteristics:
Connector type
Signal cable type
15-pin D-subminiature, blue connector; DVI-D, white connector
Digital: Detachable, DVI-D, Solid pins, shipped detached from the monitor
Analog: Detachable, D-Sub, 15pins, shipped attached to the monitor
Dimensions (with stand)
Height
Width
Depth
Dimensions: (without stand)
Height
Width
Depth
Stand dimensions:
Height
Width
Depth
Weight with packaging
Weight with stand assembly and cables
Weight without stand assembly
(For wall mount or VESA mount considerations - no cables)
Weight of stand assembly
14.38 inches (364.85 mm)
17.54 inches (445.09 mm)
5.67 inches (143.90 mm)
11.46 inches (291.19 mm)
17.54 inches (445.09 mm)
2.32 inches (59.00 mm)
11.40 inches (289.25 mm)
11.52 inches (292.50 mm)
5.67 inches (143.90 mm)
14.26 lbs (6.47 kg)
10.58 lbs (4.8 kg)
8.16 lbs (3.7 kg)
2.14 lbs (0.97 kg)
Environmental
The following table lists the environmental condition for monitor:
Temperature
Operating
Nonoperating
Humidity
Operating
Nonoperating
Altitude
Operating
Nonoperating
Thermal dissipation
5° to 35°C (41° to 95°F)
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
10% to 80% (noncondensing)
Storage: 5% to 90% (noncondensing)
Shipping: 5% to 90%(noncondensing)
3,657.6m (12,000 ft) max
12,192 m (40,000 ft) max
256.08 BTU/hour (maximum)
119.5 BTU/hour (typical)
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pixel that appears as an extremely tiny dark or bright discolored spot.
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered normal and within competitive standards. For more information, see Dell Support site at: support.dell.com.
Caring for your Monitor
CAUTION: Read and follow the
before cleaning the monitor.
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored monitor may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Using Your Adjustable Monitor Stand
Dell™ E198WFP Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
1. Place the stand on a flat surface.
2. Fit the groove on the back of the monitor onto the two tabs on the stand.
3. Lower the monitor so that the monitor mounting area snaps on/locks to the stand.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See
Connecting Your Monitor for cable attachment,) use
the cable hole to neatly organize all cables as shown above.
Using the Tilt
You can tilt the monitor to best fit your viewing needs.
Removing the Stand
After placing the monitor panel on soft cloth or cushion, complete the following steps to remove the stand.
1. Place the monitor on a table.
2. Lift the stand away from the monitor while pressing the stand release button.
Setting Up Your Monitor
Dell™ E198WFP Flat Panel Monitor User's Guide
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)
Connecting Your Monitor
CAUTION: Before you begin any of the procedures in this section, follow the
or
1. Turn off your computer and disconnect the power cable.
2. Connect either the white DVI or the blue VGA cable to the connectors on the computer and the monitor.
3. Connect the power cable.
Using the Front Panel
Use the buttons on the front of the monitor to adjust the image settings.
The following table describes the front panel buttons:
Use the Input Select button to choose between two different video signals that may be connected to your monitor.
NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor cannot sense a video signal. Depending upon the selected input, one of the dialogs shown below will scroll continually.
Input select
or
or
The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See
.
OSD menu / select
Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.
Down (-) and Up (+)
Power Button and Indicator
Use the power button to turn the monitor on and off.
The Blue light indicates the monitor is on and fully functional. An amber light indicates power save mode.
Using the OSD Menu
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1. Push the Menu button to open the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input Main Menu for Digital (DVI) Input or
or
NOTE: Positioning and Image Settings are only available when you are using the analog (VGA) connector.
2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list of all the options available for the monitor.
3. Push the MENU button once to activate the highlighted option.
4. Push - and + button to select the desired parameter.
5. Push MENU to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.
6. Push the MENU button once to return to the main menu to select another option or push the MENU button two or three times to exit from the OSD menu.
Icon Menu and
Submenus
Exit
Description
Select to exit the Main menu.
Brightness/
Contrast
Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.
Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).
Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).
Positioning:
Horizontal
Vertical
Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area. The image shifts in response to your selection.
Minimum is 0 (-) and maximum is 100 (+).
NOTE: When using DVI source, the Positioning option is not available.
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your particular setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the current input:
Auto Adjust In Progress
Image settings
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
In most cases, Auto Adjust produces the best image for your configuration.
NOTE: When using DVI, Auto Adjust is not available.
The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. Select Image Settings in the main OSD menu to access these settings.
Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)
Pixel Clock
(Coarse)
Phase (Fine)
If satisfactory results are not obtained using the Phase adjustment, use Pixel Clock (Coarse) and then use Phase (fine), again.
NOTE:
This function may change the width of the display image. Use the Horizontal function of the Position menu to center the display image on the screen.
Color
Settings
Blue Preset
Red Preset
Normal
Preset
User Preset
NOTE: When using DVI source, the Image Settings option is not available.
Color Settings adjust the color temperature.
Color Settings has the following options:
Color Management : You can choose to enable or disable this option.
Color Settings Mode : You can choose between a Graphics and a Video mode. If your computer is connected to your monitor, choose
Graphics. If a DVD, STB, or VCR is connected to your monitor, choose Video.
Color Presets: You can choose different color presets for different viewing modes.
You can choose either Graphics or Video under Color Settings Mode.
As soon as choose Graphics,you can choose Normal Preset,Multimedia Preset,Gaming Preset, Red Preset,Blue Preset or User
Preset;
Select Gaming Preset for playing games in your computer.
Select Multimedia Preset to view media applications such as photo,clip.......
Select Red Preset for a warm color.
Select Blue Preset for a cool color.
You can adjust the monitor color using User Preset, R, G, B.Normal Preset mean color temperature 6500K.
There are three video modes:Theater Preset ,Sports Preset, Nature Preset;
Select Theater Preset for playing a movie.
Select Sports Preset for viewing sports.
Select Nature Preset for general viewing.
For general picture or web or watch TV, choose Nature Preset. User can adjust the Hue(Tint)/Saturation based on the preference.
Advanced
Settings
Input Color
Format
Select Blue Preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming, text editors, etc.).
Select Red Preset for a reddish tint.This color setting is used for color-intensive applications (photograph image editing, multimedia, movies, etc.).
Select Normal Preset for default color settings. This setting is also the “sRGB” standard default color space.
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments, from 0 to 100.
Choose the RGB option if monitor is connected to a PC or a DVD using a VGA or a DVI cable. Choose the YPbPr+ option if monitor is connected to a DVD by a YPbPr cable.
OSD
Settings
Horizontal
Position
Vertical
Position
OSD Hold
Adjust the settings for the OSD, including the location, the amount of time the menu remains on the screen, and the rotation of the
OSD.
Position of the OSD:
To adjust the horizontal position of the OSD, use the - and + buttons, and move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons, and move OSD down and up.
OSD Hold Time:
The OSD stays active for as long as it is in use. Adjusting the hold time, sets the length of time the OSD remains active after the last time you pressed a button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
Time
OSD Lock
OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons except the Menu button are locked.
NOTE:
When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock selected. Select No (-) to unlock and allow user access to all applicable settings.
Language
NOTE:
You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.
Select to have the OSD display in one of five languages (English, French, Spanish, German, or Japanese).
Factory
Reset
NOTE: The change only affects the OSD. It has no effect on any software running on the computer.
Resets the OSD menu options to the factory preset values.
Exit — Select to exit out of Reset to Factory Settings menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting for Normal Preset.
All settings — Change all the user-adjustable settings including color, position, brightness, contrast, and OSD hold time to the factory defaults. The language of the OSD does not change.
IR (Image Retention) — The feature helps reduce minor cases of image retention.
DDC/CI (Display Data Channel/Command Interface) — allows you to adjust the monitor parameters (brightness, color, balance, etc.) via software applications on your PC.
Select Disable to disable this feature.
For best user experience and optimum performance of your monitor, keep this feature enabled.
NOTE:If you select 'disable' for DDC/CI,a warning message as shown in the picture above appears on the screen.Then you can select Yes or No according to need.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.
1 : Auto Detect (Analog Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
or
1 : Auto Detect (Digital Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
2: Analog Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
or
3:Digital Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See
for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 X 900 @ 60Hz.
NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.
or
or
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer.
for more information.
Setting the Optimal Resolution
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1440 x 900.
4. Click OK.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.
If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the overall system level, a blue LED for power indication, and two audio headset jacks.
1. Power/volume control
2. Power indicator
3. Headphone connectors
Soundbar Attachment to the Monitor
1.
Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.
2.
Slide the Soundbar to the left until it snaps into place.
3.
Connect the soundbar with the power brick.
4.
Plug the power cables of the power brick into a nearby outlet.
5.
Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
NOTICE:
The graphic is for illustration only. Product appearance may vary.
NOTE:
The base removal is not necessary to install the soundbar. Shown with base detached for illustration purposes only.
Solving Problems
Dell™ E198WFP Flat Panel Monitor User's Guide
CAUTION: Before you begin any of the procedures in this section, follow the
Troubleshooting Your Monitor
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog(blue connector) cables from the back of computer.
3. Turn on the monitor.
The floating 'Dell Self-test Feature Check' dialog box should appear on-screen on a black background if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.
or
or
4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.
1 : Auto Detect (Analog Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
2: Analog Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
or
or
1 : Auto Detect (Digital Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x990 60Hz
3:Digital Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or
monitor. Recommended mode is 1440 X 900 @ 60Hz.
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer or that the monitor is in a power save mode.
General Problems
The following table contains general information about common monitor problems you might encounter.
COMMON
SYMPTOMS
No Video/Power
LED off
PROBLEM DESCRIPTION
No picture, monitor is dead
POSSIBLE SOLUTIONS
No Video/Power
LED on
No picture or no brightness
Check connection integrity at the both ends of the video cable, verify that the monitor and computer are plugged into a working electrical outlet, and that you have pressed the power button.
Press the input select button in the front of the monitor and ensure the correct input source is selected.
Increase brightness & contrast controls.
Perform monitor self-test feature check.
Check for bent or broken pins on the end of the video cable.
Reboot your computer and monitor.
Poor Focus Picture is fuzzy, blurry, or ghosting
Shaky/Jittery
Video
Missing Pixels
Brightness
Problems
Wavy picture or fine movement
LCD screen has spots
Picture too dim or too bright
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Eliminate video extension cables.
Perform monitor reset.
Lower video resolution or increase font size.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor reset.
Check environmental factors.
Relocate and test in another room.
Cycle power on-off
These are pixels that are permanently off and this is a natural defect that occurs in LCD technology.
Perform monitor reset.
Push Auto Adjust button.
Adjust brightness & contrast controls.
Geometric
Distortion
Screen not centered correctly
Horizontal/Vertical
Lines
Screen has one or more lines
Sync Problems Screen is scrambled or appears torn
LCD Scratched
Safety Related
Issues
Intermittent
Problems
Screen has scratches or smudges
Visible signs of smoke or sparks
Monitor malfunctions on and off
Perform monitor reset on "Position Settings Only".
Push Auto Adjust button.
Adjust the centering controls.
Ensure monitor is in proper video mode.
Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test mode.
Check for bent or broken pins.
Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode.
Check for bent or broken pins.
Boot up in the "safe mode".
Turn monitor off and clean the screen.
For cleaning instruction, see
Do not perform any troubleshooting steps.
Monitor needs to be replaced.
Ensure monitor is in proper video mode.
Ensure video cable connection to computer and to the flat panel is secure.
Perform monitor reset.
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
Use the Power Management feature to turn off the monitor at all times when not in use. Alternatively, use a dynamically changing screensaver left on the monitor for a long period of time.
Image
Retention (from a static image)
Faint Shadow from the static image displayed appears on the screen
Product Specific Problems
SPECIFIC SYMPTOMS
Screen image is too small
Cannot adjust the monitor with the buttons on the front panel
WHAT YOU EXPERIENCE
Image is centered on screen, but does not fill entire viewing area.
OSD does not appear on the screen.
POSSIBLE SOLUTIONS
Perform monitor reset on "All Settings."
Turn off the monitor, unplug the power cord and then plug back and turn on the monitor.
Troubleshooting Your Soundbar
COMMON
SYMPTOMS
No Sound
WHAT YOU
EXPERIENCE
No power to Soundbar the power indicator is off.
POSSIBLE SOLUTIONS
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Confirm that the monitor has power.
If the monitor has no power, see Troubleshooting your monitor for monitor
common problem.
No Sound
Distorted
Sound
Distorted
Sound
Soundbar has power power indicator is on.
Computer's sound card is used as the audio source.
Other audio source is used.
Unbalanced
Sound
Output
Sound from only one side of Soundbar
Low Volume Volume is too low.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting.
Clean and reseat the audio line-in plug.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Back to Contents Page
Appendix
Dell™ E198WFP Flat Panel Monitor User's Guide
FCC Notice (U.S. Only)
CAUTION: Safety Instruction
Contacting Dell
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:E198WFP
Model number:E198WFPf
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock,TX 78682 USA 512-338-4400
CAUTION: Safety Instruction
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges defined in the “Electrical Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Do not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from where people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation and air flow.
Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. For more information, Go Or contact the electronic industries alliance: http://www.eiae.org/ for more information.
Contacting Dell
You can contact Dell through the Internet and by phone:
For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.
For support by e-mial,see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.
For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
NOTE:The contact information provided was deemed correct at the time that this document went to print and issubject to change
Country (City)
International Access Code
Country Code
City Code
Anguilla
Service Type
Online Support support.dell.com/ai
Area Codes,
Local Numbers, and
Toll-Free Numbers
Web and E-Mail Address
Antigua and Barbuda
Aomen
Country Code: 853
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Aruba
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Bahamas
E-mail Address
Technical Support, Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Technical Support
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Online Support
E-mail for Desktops and Portables
E-mail for Servers and EMC® Storage Products
Customer Service
Technical Support
Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support
Technical Support for XPS computers only
Home and Home Office
Medium and Large Business
Small Business, Education, Local Government
Customer Service
Home and Home Office
Medium and Large Business,Education,Local Government
24-Hour Automated Order Status Service
NOTE:The phone numbers in this section should be called from within Austin only.
Online Support
Technical Support for XPS computers only
Large Business Support
Technical Support at Home
Home/Small Business Sales
Home/Small Business Fax
Home/Small Business Customer Service
Home/Small Business Support
Preferred Accounts/Corporate Customer Service
Preferred Accounts/Corporate Support
Switchboard
Online Support
Technical Support
Customer Service, Sales [email protected]
toll-free: 800-335-0031 www.dell.com.ag
1-800-805-5924 toll-free: 0800-105
34 160 910
29 693 115 www.dell.com.ar
toll-free: 0-800-666-0789 toll-free: 0-800-222-0154 or toll-free: 0-800-444-0724 toll-free: 0-800-666-0789 www.dell.com.aw
toll-free: 800-1727 toll-free: 800-1729
support.ap.dell.com
support.ap.dell.com/contactus toll-free: 1300 790 877 toll-free: 1300-655-533 toll-free: 1800-633-559 toll-free: 1800-060-889 toll-free: 1300-662-196 toll-free:1800-812-393(option 3) toll-free:1300-303-270(option 3) toll-free:1300-662-196
support.euro.dell.com
0820 240 530 81
0820 240 530 55
0820 240 530 92
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 17
0820 240 530 16
0820 240 530 17
0820 240 530 00 www.dell.com/bs [email protected]
toll-free: 1-866-874-3038 toll-free: 1-866-296-9683
Barbados
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Belize
Bermuda
Bolivia
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
British Virgin Islands
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support for XPS computers only
General Support
General Support Fax
Customer Service
Corporate Sales
Fax
Switchboard
Online Support
Technical Support,Customer Service,Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support
Technical Support Fax
Customer Service Fax
Sales
Online Support
Brunei
Country Code: 673
Canada (North York, Ontario)
International Access Code: 011
Technical Support, Customer Service, Sales
Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
24-Hour Automated Order Status Service
Transaction Sales (Penang, Malaysia)
Online Order Status
Online Support
AutoTech (automated Hardware and Warranty Support)
Customer Service
Home/Home Office
Small Business www.dell.com/bb [email protected]
1-800-534-3349
1-800-534-3142
support.euro.dell.com
02 481 92 96
02 481 92 88
02 481 92 95
02 713 15 65
02 481 91 00
02 481 92 99
02 481 91 00 www.dell.com/bm [email protected]
811-866-686-9880 or (512) 723-0010 www.dell.com/bm [email protected]
1-877-890-0748
1-877-890-0751 www.dell.com/bo [email protected]
toll-free: 800-10-0238 or EEUU (512) 723-0010 www.dell.com/br
0800 90 3355
51 2104 5470
51 2104 5480
0800 970 3390 www.dell.com/bm [email protected]
toll-free: 1-866-278-6820 or (512) 723-0010
604 633 4966
604 633 3101 or toll-free: 801 1012 or toll-free: 801 1044
604 633 3101 or toll-free: 801 1012 www.dell.ca/ostatus support.ca.dell.com
toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
China (Xiamen)
Country Code: 86
City Code: 592
Colombia
Medium/Large Business, Government, Education
Hardware Warranty Phone Support
XPS Computers Only
Computers for Home/Home Office
Computers for Small/Medium/Large Business, Government
Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless
Sales
Home and Home Office Sales
Small Business
Medium/Large Business, Government
Spare Parts and Extended Service
Online Support
Technical Support
Customer Service, Sales
Online Support
Sales and Customer Support
Online Support
Technical Support E-mail
Customer Service E-mail
Technical Support Fax
Technical Support – XPS computers only
Technical Support – Dell™ Dimension™ and Dell Inspiron™
Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™
Technical Support – Dell PowerEdge™ and Dell PowerVault™
Technical Support – Projectors, PDAs, Switches, Routers, etc.
Technical Support – Printers
Customer Service
Customer Service Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and Education
Large Corporate Accounts East
Large Corporate Accounts East Government and Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Online Support toll-free: 1-800-387-5757 toll-free: 1-866-398-8977 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757
1-877-335-5767 toll-free: 1-800-999-3355 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755
1 866 440 3355 www.dell.com/ky [email protected]
1-877-261-0242
1-877-262-5415 www.dell.com/cl [email protected]
toll-free: 800-20-20-44(CTC) or 123-00-20-37-62(ENTEL) toll-free: 800-20-20-44(CTC) or123-00-20-34-77(ENTEL) support.dell.com.cn
support.dell.com.cn/email [email protected]
592 818 1350 toll-free: 800 858 0540 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060
592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 www.dell.com/co
Costa Rica
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Dominica
Technical Support,
Customer Service, Sales
Spare Parts,Software,Peripherals and Warranty Sales
Ink and Toner Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support
Customer Service
Fax
Technical Fax
Switchboard
Online Support
Technical Support for XPS computers only
Technical Support
Customer Service – Relational
Home/Small Business Customer Service
Switchboard – Relational
Switchboard Fax – Relational
Switchboard – Home/Small Business
Switchboard Fax – Home/Small Business
Online Support
Technical Support
Customer Service, Sales
Online Support
Dominican Republic
Ecuador
(calling from Quito and Guayaquil)
Technical Support
Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
El Salvador
Technical Support, Customer Service, Sales
Online Support
Finland (Helsinki)
International Access Code: 990
Country Code: 358
Technical Support
Customer Service, Sales
Online Support
Technical Support
Customer Service [email protected]
01-800-915-5704
01-800-915-4755 toll-free:01-800-915-6158 toll-free:01-800-915-5676 www.dell.com/cr [email protected]
0800-012-0232
0800-012-0231
support.euro.dell.com
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
support.euro.dell.com
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001 www.dell.com/dm [email protected]
toll-free: 1-866-278-6821 or (512) 723-0010 www.dell.com/do [email protected]
1-800-156-1834
1-800-156-1588 www.dell.com/ec [email protected]
toll-free: 999-119-877-655-3355 or EEUU(512) 723-0020 toll-free: 1800-999-119-877-655-3355 www.dell.com/sv [email protected]
toll-free: 800-6100(ANTEL) or 800-6170(Telefonica) toll-free: 800-6100(ANTEL) or 800-6132(Telefonica)
support.euro.dell.com
0207 533 555
0207 533 538
City Code: 9
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
City Code: 69
Greece
International Access Code: 00
Country Code: 30
Grenada
Guatemala
Guyana
Haiti
Switchboard
Fax
Sales under 500 employees
Sales over 500 employees
Online Support
Technical Support for XPS computers only
Home and Small Business
Technical Support
Customer Service
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Service
Switchboard
Sales
Fax
Online Support
Technical Support for XPS computers only
Technical Support
Technical Support at Home
Home/Small Business Customer Service
Global Segment Customer Service
Preferred Accounts Customer Service
Large Accounts Customer Service
Public Accounts Customer Service
Switchboard
Online Support
Technical Support
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
Fax
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
0207 533 533
0207 533 530
0207 533 540
0207 533 533
support.euro.dell.com
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
support.euro.dell.com
069 9792-7222
069 9792-7200
069-9792-7230
0180-5-224400
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7000
support.euro.dell.com
00800-44 14 95 18
2108129811
2108129810
2108129811
2108129800
2108129812 www.dell.com/gd [email protected]
toll-free: 1-866-540-3355 www.dell.com/gt [email protected]
1-800-999-0136 [email protected]
toll-free: 1-877-440-6511 www.dell.com/ht [email protected]
toll-free: 183-866-686-9849
Honduras
Hong Kong
International Access Code: 001
Country Code: 852
India
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support – XPS computers only
Technical Support – Dimension and Inspiron
Technical Support – OptiPlex, Latitude, and Dell Precision
Technical Support – Servers and Storage
Technical Support – Projectors, PDAs, Switches, Routers, etc.
Customer Service
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
Online Support
Portable and Desktop Support
Portable,Desktop, and Peripherals E-mail
Portable Support E-mail
Phone Numbers
Server Support
Phone Numbers
Gold Support Only
Phone Numbers
XPS Support Only
Phone Numbers
Customer Service
Home and Small Business
Large Corporate Accounts
Sales
Large Corporate Accounts
Home and Small Business or (512) 723-0010 www.dell.com/ht [email protected]
toll-free: 800-0123-866-686-9848 or EEUU (512) 723-0020
support.ap.dell.com
support.dell.com.cn/email
00852-3416 6923
00852-2969 3188
00852-2969 3191
00852-2969 3196
00852-3416 0906
00852-3416 0910
00852-3416 0907
00852-3416 0908
00852-3416 0912
00852-2969 3105 support.ap.dell.com
support.ap.dell.com/ap/en/emaildell [email protected]
080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-9046 [email protected]
080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free:18004258045 [email protected]
080-25068033 or your city STD code + 60003355 or toll-free:1-800-425-9045
080-25068066 or toll-free:1-800-425-2066
toll-free: 1800-4254051
toll-free: 1800-4252067
1600 33 8044
1600 33 8046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Jamaica
(dial from within Jamaica only)
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Online Support
Technical Support
XPS computers only
Business computers
Home computers
At Home Support
Sales
Home
Small Business
Medium Business
Large Business
Sales E-mail
Customer Service
Home and Small Business
Business (greater than 200 employees)
General
Fax/Sales Fax
Switchboard
U.K. Customer Service (dial within U.K. only)
Corporate Customer Service (dial within U.K. only)
U.K. Sales (dial within U.K. only)
Online Support
Home and Small Business
Technical Support
Customer Service
Fax
Switchboard
Corporate
Technical Support
Customer Service
Fax
Switchboard
Online Support
Technical Support
Customer Service and Sales
Online Support
Technical Support – XPS computers only
Technical Support outside of Japan – XPS computers only
Technical Support – Dimension and Inspiron
Technical Support outside of Japan – Dimension and Inspiron
Technical Support – Dell Precision, OptiPlex, and Latitude
Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude
Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell
PowerVault
Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and
PowerVault
Technical Support – Projectors, PDAs, Printers, Routers
Technical Support outside of Japan – Projectors, PDAs, Printers, Routers support.euro.dell.com
1850200722
1850 543 543
1850 543 543
1850 200 889
1850 333 200
1850 664 656
1850 200 646
1850 200 646
01 204 4014
1850 200 982
01 204 0103
01 204 4444
0870 906 0010
0870 907 4499
0870 907 4000
support.euro.dell.com
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821 www.dell.com/jm [email protected]
toll-free: 1-800-975-1646 toll-free: 1-800-404-9205
support.jp.dell.com
toll-free: 0120-937-786
044-520-1235 toll-free: 0120-198-226
81-44-520-1435 toll-free:0120-198-433
81-44-556-3894 toll-free: 0120-198-498
81-44-556-4162 toll-free: 0120-981-690
81-44-556-3468
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Latin America
Luxembourg
International Access Code: 00
Country Code: 352
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Mexico
International Access Code: 00
Country Code: 52
Faxbox Service
24-Hour Automated Order Status Service
Customer Care
Business Sales Division – up to 400 employees
Preferred Accounts Division Sales – over 400 employees
Public Sales – government agencies, educational institutions, and medical institutions
Global Segment Japan
Individual User
Individual User Online Sales
Individual User Real Site Sales
Online Support
Technical Support for XPS computers only
Technical Support,
Customer Service
Technical Support – Dimension, PDA, Electronics, and Accessories
Sales
Fax
Switchboard
Customer Technical Support (Austin, Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
SalesFax (Austin, Texas, U.S.A.)
Online Support
Support
Home/Small Business Sales
Corporate Sales
Customer Service
Fax
Online Support
Technical Support – XPS computers only
Technical Support – Dell Precision, OptiPlex, and Latitude
Technical Support – Dimension, Inspiron, and Electronics and Accessories
Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault
Customer Service
24-Hour Automated Order Status Service
Transaction Sales
Corporate Sales
Online Support
Technical Support
Sales
Customer Service
Spare Parts,Software, Peripherals and Warranty Sales
Ink and Toner Sales
044-556-3490
044-556-3801
044-556-4240
044-556-3344
044-556-3433
044-556-5963
044-556-3469
044-556-1657
044-556-2203
044-556-4649
support.ap.dell.com
toll-free:080-999-0283 toll-free:080-200-3800 toll-free:080-999-0270 toll-free: 080-200-3801 toll-free: 080-200-3600
2194-6202
2194-6000
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600 or 512 728-3772
support.euro.dell.com
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
+32 (0)2 481 91 19
26 25 77 82
support.ap.dell.com
toll-free: 1 800 885 784 toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1 800 881 386 toll-free: 1 800 881 306 (option 4)
1 800 88 4432 toll-free: 1 800 888 202 toll-free: 1 800 888 213 www.dell.com/mx [email protected]
001-866-563-4425
50-81-8800 or 001-800-888-3355
001-877-384-8979 or 001-877-269-3383
001-866-390-4629 toll free:001-866-851-1754
Montserrat
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
New Zealand
International Access Code: 00
Country Code: 64
Nicaragua
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Panama
Main
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support for XPS computers only
Technical Support
Technical Support Fax
Home/Small Business Customer Service
Relational Customer Service
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
Online Support
Technical Support
Home and Home Office
Business, Education, and Government
PowerEdge and PowerVault
Technical Support for XPS computer only Customer Service
Home and Small Business
Business,Education and Government
24-Hour Automated Order Status Service
Sales
Home and Home Office
Small Business
Business,Education,and Government
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support for XPS computers only
Technical Support
Relational Customer Service
Home/Small Business Customer Service
Switchboard
Fax Switchboard
Online Support
Technical Support
50-81-8800 or 01-800-888-3355 or 001-866-851-1754 support.dell.com.ag
toll-free: 1-866-278-6822 www.dell.com/an [email protected]
001-866-379-1022
support.euro.dell.com
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
support.ap.dell.com
support.ap.dell.com/contactus toll-free:0800-441-567 toll-free:0800-446-255 toll-free:0800-444-617 toll-free:0800-443-563 toll-free:0800-335-540 toll-free:0800-289-3355(option 3) toll-free:0800-941-128(option 3) toll-free:0800-449-602 toll-free:0800-441-567 toll-free:0800-289-3355 toll-free:0800-941-121 toll-free:0800-941-128 www.dell.com/ni [email protected]
toll free: 001-800-220-1378 toll free: 001-800-220-1377
support.euro.dell.com
815 35 043
671 16882
671 17575
23162298
671 16800
671 16865 www.dell.com/pa [email protected]
toll free: 001-800-507-1385(C&W)
Paraguay
(Asuncion only)
Peru
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Portugal
International Access Code: 00
Country Code: 351
Puerto Rico
St. Kitts and Nevis
St. Lucia
St. Vincent and the Grenadines
Singapore (Singapore)
Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Customer Service Phone
Customer Service
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Online Support
Technical Support
Customer Service
Sales
Fax
Online Support
Technical Support
Spare Parts, Software,Peripherals and Warranty Sales
Ink and Toner Sales
Customer Service and Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support
Customer Service, Sales
NOTE: The phone numbers in this section should be called from within Singapore or Malaysia only.
or 001-866-633-4907(Clarocom) toll free: 001-800-507-1264(C&W) or 001-866-422-7964(Clarocom and Movistar) or 001-800-507-1786(TC) www.dell.com/py [email protected]
dial 008-11-800,then have the operator dial 866-686-9848 or EEUU (512) 723-0020 www.dell.com/pe [email protected]
0800-50-869
0800-50-669
support.euro.dell.com
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
support.euro.dell.com
707200149
800 300 413
800 300 410 or 800 300 411 or 800 300 412 or 21 422 07
10
21 424 01 12 www.dell.com/pr [email protected]
toll-free:1-866-390-4695 toll-free:1-866-390-4691 toll-free:1-866-851-1760
1-877-537-3355 www.dell.com/kn [email protected]
toll-free:1-877-441-4734 toll-free: 1-866-540-3355 www.dell.com/lc [email protected]
toll-free: 1-866-745-1850 or 1-866-464-4352 toll-free:1-866-540-3355 www.dell.com/vc [email protected]
toll-free: 1-866-464-4353 toll-free: 1-866-540-3355
International Access Code: 005
Country Code: 65
Slovakia (Prague)
International Access Code: 00
Country Code: 421
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Southeast Asian and Pacific
Countries
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Suriname
Sweden (Upplands Vasby)
International Access Code: 00
Online Support
Technical Support
XPS computers only
Dimension, Inspiron, and Electronics and Accessories
OptiPlex, Latitude, and Dell Precision
PowerApp, PowerEdge, PowerConnect, and PowerVault
Customer Service
24-Hour Automated Order Status Service
Sales
Transaction Sales
Corporate Sales
Online Support
Technical Support
Enterprise GOLD
Business Support
Customer Service
Fax
Tech Fax
Switchboard (Sales)
Online Support
Gold Queue
Technical Support
Customer Service
Sales
Fax
Switchboard
Technical Support, Customer Service, and Sales (Penang, Malaysia)
Online Support
Home and Small Business
Technical Support
Customer Service
Sales
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
Online Support
Technical Support,Customer Service,Sales
Online Support
Technical Support for XPS computers only
Technical Support
support.ap.dell.com
toll-free: 1800 394 7464 toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 toll-free: 1 800 394 7430 (option 4) toll-free: 1 800 394 7476 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419
support.euro.dell.com
02 5750 8303
02 5750 8308
02 5750 8301
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
support.euro.dell.com
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
support.euro.dell.com
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
902 100 130
902 115 236
91 722 92 00
91 722 95 83 www.dell.com/sr [email protected]
toll-free: 156-866-686-9850 or (512) 723-0010
support.euro.dell.com
0771 340 340
08 590 05 199
Country Code: 46
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Taiwan
International Access Code: 002
Country Code: 886
Thailand
International Access Code: 001
Country Code: 66
Trinidad/Tobago
Turks and Caicos Islands
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Relational Customer Service
Home/Small Business Customer Service
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
Online Support
Technical Support for XPS computers only
Technical Support – Home and Small Business
Technical Support at Home
Technical Support -Corporate
Customer Service – Home and Small Business
Customer Service – Corporate
Main
Fax
Sales
Online Support
Technical Support for XPS computers only
Technical Support – OptiPlex, Latitude, Inspiron, Dimension, and Electronics and
Accessories
Technical Support – Servers and Storage
Customer Service
Transaction Sales
Corporate Sales
Online Support
Technical Support -OptiPlex, Latitude, and Dell Precision
Technical Support -PowerApp, PowerEdge, PowerConnect, and PowerVault
Customer Service
24-Hour Automated Order Status Service
Corporate Sales
Transaction Sales
Online Support
Technical Support
Customer Service, Sales
Online Support
Technical Support, Customer Service, Sales
Online Support
Customer Service Online
Sales
Home and Small Business Sales
Corporate/Public Sector Sales
Customer Service
Home and Small Business
08 590 05 642
08 587 70 527
020 140 14 44
08 590 05 594
08587 705 81
support.euro.dell.com
0848 338 857
0844 811 411
0848 338 860
0844 822 844
0844 802 202
0848 821 721
0848 335 599
022 799 01 90
022 799 01 01
support.ap.dell.com
support.dell.com.cn/email toll-free: 0080 186 3085 toll-free: 0080 186 1011 toll-free: 0080 160 1256 toll-free: 0080 186 3066
(option 3) toll-free: 0080 165 1228 toll-free: 0080 165 1227
support.ap.dell.com
toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007
(option 7) toll-free: 1800 060 065 toll-free: 1800 006 009 toll-free: 1800 006 006 www.dell.com/tt [email protected]
toll-free: 1-866-540-3355 or 1-888-799-5908 toll-free: 1-800-211-7602 www.dell.com/tc [email protected]
toll-free: 1-866-540-3355
support.euro.dell.com
support.euro.dell.com/uk/en/ECare/Form/Home.asp
0870 907 4000
01344 860 456
0870 906 0010
Uruguay
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
U.S. Virgin Islands
Corporate
Preferred Accounts (500–5000 employees)
Global Accounts
Central Government
Local Government & Education
Health
Technical Support
XPS Computers Only
Corporate/Preferred Accounts/PCA (1000+ employees)
Other Dell Products
General
Home and Small Business Fax
Online Support
Technical Support
Customer Service, Sales
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
Fax
Technical Support
XPS
Home and Home Office
Portable and Desktop AutoTech
Small Business
Medium and Large Business
State and Local Government
Federal Government
Healthcare
K-12 Education
Higher Education
Printers, Projectors, PDAs, and MP3 Players
Customer Service
Automated Order Status
Small Business
Medium and Large Business
State and Local Government
Federal Government
Healthcare
K-12 Education
Higher Education
Employee Purchase Program (EPP)
Financial Services
Leases and Loans
Dell Preferred Accounts (DPA)
Sales
Dell Outlet Store
Software and Peripherals Sales
Online Support
01344 373 185
0870 906 0010
01344 373 186
01344 373 193
01344 373 199
01344 373 194
0870 366 4180
0870 908 0500
0870 353 0800
0870 907 4006 www.dell.com/uy [email protected]
toll-free: 000-413-598-2523 toll-free: 000-413-598-2521 toll-free:1-877-DELLTTY
(1-877-335-5889) toll-free:1-800-727-8320 support.dell.com
toll-free:1-800-232-8544 toll-free:1-800-624-9896 toll-free:1-800-247-9362 toll-free:1-800-456-3355 toll-free:1-877-671-3355 toll-free:1-800-981-3355 toll-free:1-800-727-1100 toll-free:1-800-274-1550 toll-free:1-888-977-3355 toll-free:1-800-274-7799 toll-free:1-877-459-7298 toll-free:1-800-624-9897 toll-free:1-800-433-9014 toll-free:1-800-456-3355 toll-free:1-877-671-3355 toll-free:1-800-981-3355 toll-free:1-800-727-1100 toll-free:1-800-274-1550 toll-free:1-888-977-3355 toll-free:1-800-274-7799 toll-free:1-800-695-8133 www.dellfinancialservices.com
toll-free:1-877-577-3355 toll-free:1-800-283-2210
1-800-289-3355 or1-800-879-3355 toll-free:1-888-798-7561 toll-free:1-800-671-3355 www.dell.com/vi
Venezuela
Back to Contents Page
Technical Support
Customer Service, Sales
Online Support
Technical Support
Customer Service, Sales [email protected]
toll-free: 1-877 702-4360 toll-free: 1-877-702-4288 www.dell.com/ve [email protected]
0800-100-2513
0800-100-4752
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