HP LaserJet Enterprise MFP M725dn

LASERJET ENTERPRISE MFP M725
User Guide
M725dn
M725f
M725z
M725z+
HP LaserJet Enterprise MFP M725
User Guide
Copyright and License
Trademark Credits
© 2012 Copyright Hewlett-Packard
Development Company, L.P.
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe
Systems Incorporated.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CF066-90901
Edition 2, 11/2012
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S.
and other countries. iPod is a trademark of
Apple Computer, Inc. iPod is for legal or
rightholder-authorized copying only. Don't
steal music.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The
Open Group.
Table of contents
1 Product introduction ......................................................................................................... 1
Product comparison .................................................................................................................. 2
Product views .......................................................................................................................... 5
Product front-right view .............................................................................................. 5
Product front-left view ................................................................................................. 6
Product input options ................................................................................................. 7
Interface ports ........................................................................................................... 8
Serial number and model number location ................................................................... 9
Control panel ........................................................................................................................ 10
Control-panel layout ................................................................................................ 10
Control-panel Home screen ...................................................................................... 10
Control-panel cleaning ............................................................................................. 12
Control-panel help ................................................................................................... 12
Product reports ...................................................................................................................... 14
2 Connect the product and install software ........................................................................ 17
Connect the product to a computer by using a USB cable and install the software (Windows) ......... 18
Connect the product to a network by using a network cable and install the software (Windows) ...... 20
Configure the IP address .......................................................................................... 20
Install the software ................................................................................................... 21
Connect the product to a computer by using a USB cable and install the software (Mac OS X) ........ 22
Connect the product to a network by using a network cable and install the software (Mac OS X) ..... 23
Configure the IP address .......................................................................................... 23
Install the software ................................................................................................... 24
3 Input trays and output bins ............................................................................................ 27
Supported paper sizes ............................................................................................................ 28
Supported paper types ........................................................................................................... 32
Configure trays ...................................................................................................................... 33
Configure a tray when loading paper ........................................................................ 33
Configure a tray to match print job settings ................................................................ 33
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Configure a tray by using the control panel ................................................................ 33
Alternative letterhead mode ..................................................................................................... 34
Tray 1 .................................................................................................................................. 35
Tray capacity and paper orientation .......................................................................... 35
Load Tray 1 ............................................................................................................ 36
Tray 2 and Tray 3 .................................................................................................................. 38
Tray capacity and paper orientation .......................................................................... 38
Load Tray 2 and Tray 3 ........................................................................................... 39
500-sheet trays ...................................................................................................................... 41
500-sheet tray capacity and paper orientation ............................................................ 41
Load the 500-sheet trays .......................................................................................... 42
3,500-sheet high-capacity tray ................................................................................................ 44
3,500-sheet high-capacity input capacity and paper orientation ................................... 44
Load the 3,500-sheet high-capacity tray ..................................................................... 44
Standard output bin ................................................................................................................ 46
Stapler/stacker (z and z+ models only) .................................................................................... 46
4 Parts, supplies, and accessories ...................................................................................... 49
Order parts, accessories, and supplies ..................................................................................... 50
HP policy on non-HP supplies .................................................................................................. 51
HP anticounterfeit Web site ..................................................................................................... 52
Print when a toner cartridge is at estimated end of life ................................................................ 53
Enable or disable the Very Low Settings options from the control panel ......................................... 54
Customer self-repair parts ........................................................................................................ 55
Accessories ........................................................................................................................... 58
Toner cartridge ...................................................................................................................... 59
Toner-cartridge view ................................................................................................ 59
Toner-cartridge information ...................................................................................... 60
Recycle the toner cartridge ........................................................................ 60
Toner-cartridge storage ............................................................................. 60
HP policy on non-HP toner cartridges .......................................................... 60
Replace the toner cartridge ...................................................................................... 61
Staples (stapling models only) .................................................................................................. 64
Load staples ........................................................................................................... 64
5 Print ............................................................................................................................... 67
Supported print drivers (Windows) ........................................................................................... 68
HP Universal Print Driver (UPD) ................................................................................. 68
UPD installation modes ............................................................................. 69
Change print-job settings (Windows) ........................................................................................ 70
Change the settings for all print jobs until the software program is closed ....................... 70
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Change the default settings for all print jobs ............................................................... 70
Change the product configuration settings .................................................................. 70
Change print-job settings (Mac OS X) ....................................................................................... 71
Change the settings for all print jobs until the software program is closed ....................... 71
Change the default settings for all print jobs ............................................................... 71
Change the product configuration settings .................................................................. 71
Print tasks (Windows) ............................................................................................................. 72
Use a printing shortcut (Windows) ............................................................................. 72
Create printing shortcuts (Windows) .......................................................................... 74
Automatically print on both sides (Windows) .............................................................. 77
Manually print on both sides (Windows) .................................................................... 79
Print multiple pages per sheet (Windows) ................................................................... 81
Select the page orientation (Windows) ...................................................................... 83
Select the paper type (Windows) .............................................................................. 85
Print the first or last page on different paper (Windows) ............................................... 88
Scale a document to fit page size (Windows) ............................................................. 91
Create a booklet (Windows) ..................................................................................... 93
Select staple options (Windows) ............................................................................... 95
Print tasks (Mac OS X) ............................................................................................................ 97
Use a printing preset (Mac OS X) .............................................................................. 97
Create a printing preset (Mac OS X) ......................................................................... 97
Automatically print on both sides (Mac OS X) ............................................................. 97
Manually print on both sides (Mac OS X) ................................................................... 97
Print multiple pages per sheet (Mac OS X) .................................................................. 98
Select the page orientation (Mac OS X) ..................................................................... 98
Select the paper type (Mac OS X) ............................................................................. 98
Print a cover page (Mac OS X) ................................................................................. 99
Scale a document to fit page size (Mac OS X) ............................................................ 99
Create a booklet (Mac OS X) ................................................................................... 99
Select staple options (Mac OS X) ............................................................................ 100
Additional print tasks (Windows) ........................................................................................... 101
Cancel a print job (Windows) ................................................................................. 101
Select the paper size (Windows) ............................................................................. 101
Select a custom paper size (Windows) .................................................................... 102
Print watermarks (Windows) ................................................................................... 102
Additional print tasks (Mac OS X) .......................................................................................... 103
Cancel a print job (Mac OS X) ............................................................................... 103
Select the paper size (Mac OS X) ............................................................................ 103
Select a custom paper size (Mac OS X) ................................................................... 103
Print watermarks (Mac OS X) .................................................................................. 104
Store print jobs on the product ............................................................................................... 105
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Create a stored job (Windows) ............................................................................... 105
Create a stored job (Mac OS X) ............................................................................. 107
Print a stored job ................................................................................................... 108
Delete a stored job ................................................................................................ 108
Add a job-separator page (Windows) .................................................................................... 109
Use HP ePrint ....................................................................................................................... 110
Use the HP ePrint software .................................................................................................... 111
Use Apple AirPrint ................................................................................................................ 112
Connect the product to AirPrint ............................................................................... 112
Find the product AirPrint name ................................................................................ 112
Print from AirPrint .................................................................................................. 112
Change the AirPrint product name .......................................................................... 113
Solve AirPrint problems .......................................................................................... 113
Use HP Smart Print (Windows) ............................................................................................... 114
Use easy-access USB printing ................................................................................................ 115
Print easy-access USB documents ............................................................................ 116
6 Copy ............................................................................................................................ 117
Set new default copy settings ................................................................................................. 118
Make a single copy .............................................................................................................. 120
Make multiple copies ............................................................................................................ 121
Copy a multiple-page original ............................................................................................... 123
Collate a copy job ............................................................................................................... 125
Staple a copy job ................................................................................................................ 127
Copy on both sides (duplex) .................................................................................................. 128
Copy on both sides automatically ............................................................................ 128
Copy on both sides manually ................................................................................. 129
Reduce or enlarge a copy image ........................................................................................... 131
Optimize copy quality for text or pictures ................................................................................ 133
Adjust the copy lightness/darkness ......................................................................................... 134
Set the paper size and type for copying on special paper ......................................................... 136
Use Job Build mode .............................................................................................................. 137
Copy a book ....................................................................................................................... 138
Copy a photo ...................................................................................................................... 140
7 Scan/send .................................................................................................................... 143
Set up scan/send features ..................................................................................................... 144
Change default scan/send settings from the product control panel ............................................. 146
Send a scanned document to a network folder ......................................................................... 148
Send a scanned document to a folder in the product memory .................................................... 152
Send a scanned document to a USB flash drive ....................................................................... 153
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Scan and save the document .................................................................................. 153
Send a scanned document to one or more email addresses ....................................................... 156
Use the address book to send email ....................................................................................... 159
Add contacts to the address book from the product control panel ................................ 159
Send a document to email by using the address book ................................................ 161
Scan a photo ....................................................................................................................... 164
8 Fax .............................................................................................................................. 167
Configure required fax settings .............................................................................................. 168
Fax Setup Wizard ................................................................................................. 168
Set or verify the date and time ................................................................................ 169
Set or verify the date/time format ............................................................................ 169
Configure fax dialing settings ................................................................................................ 171
Configure general fax send settings ........................................................................................ 173
Configure fax billing codes ................................................................................................... 174
Configure default options for fax send jobs ............................................................................. 175
Configure fax receive settings ................................................................................................ 177
Use a fax printing schedule ................................................................................................... 178
Block incoming faxes ............................................................................................................ 179
Create a blocked-fax list ........................................................................................ 179
Delete numbers from the blocked-fax list ................................................................... 179
Configure default options for fax receive jobs .......................................................................... 180
Fax archiving and forwarding ............................................................................................... 181
Enable fax archiving .............................................................................................. 181
Enable fax forwarding ........................................................................................... 181
Create a speed dial list ......................................................................................................... 182
Add a number to an existing speed dial list ............................................................................. 185
Delete a speed dial list ......................................................................................................... 186
Delete a single number from a speed dial list ........................................................................... 187
Send a fax by entering numbers manually ............................................................................... 188
Send a fax by using a speed dial ........................................................................................... 190
Search a speed-dial list by name ............................................................................................ 192
Send a fax by using fax address book numbers ....................................................................... 193
Search the fax address book ................................................................................................. 195
Cancel a fax ....................................................................................................................... 196
Use Fax over VoIP networks .................................................................................................. 197
Fax reports .......................................................................................................................... 198
Fax activity log ..................................................................................................... 198
Billing code report ................................................................................................. 199
Blocked fax list report ............................................................................................ 199
Speed dial list report ............................................................................................. 199
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Fax call report ...................................................................................................... 199
9 Manage the product ..................................................................................................... 201
Configure IP network settings ................................................................................................. 202
Printer sharing disclaimer ....................................................................................... 202
View or change network settings ............................................................................. 202
Manually configure IPv4 TCP/IP parameters from the control panel ............................. 202
Manually configure IPv6 TCP/IP parameters from the control panel ............................. 203
HP Embedded Web Server ................................................................................................... 204
Open the HP Embedded Web Server ...................................................................... 204
HP Embedded Web Server features ......................................................................... 205
Information tab ...................................................................................... 205
General tab ........................................................................................... 205
Copy/Print tab ....................................................................................... 206
Scan/Digital Send tab ............................................................................ 207
Fax tab (Fax models only) ....................................................................... 208
Troubleshooting tab ................................................................................ 208
Security tab ........................................................................................... 209
HP Web Services tab .............................................................................. 209
Networking tab ...................................................................................... 209
Other Links list ....................................................................................... 209
HP Utility (Mac OS X) ........................................................................................................... 211
Open HP Utility ..................................................................................................... 211
HP Utility features .................................................................................................. 211
Use HP Web Jetadmin software ............................................................................................. 213
Economy settings ................................................................................................................. 214
Print with EconoMode ............................................................................................ 214
Optimize speed or energy use ................................................................................ 214
Set sleep mode ..................................................................................................... 214
Set the sleep schedule ............................................................................................ 215
Product security features ........................................................................................................ 217
Security statements ................................................................................................ 217
IP Security ............................................................................................................ 217
Sign in to the product ............................................................................................ 217
Assign a system password ...................................................................................... 217
Encryption support: HP High-Performance Secure Hard Disks ...................................... 218
Lock the formatter cage .......................................................................................... 218
Upgrade the product firmware ............................................................................................... 219
10 Solve problems ........................................................................................................... 221
Solve problems checklist ....................................................................................................... 222
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Factors that affect product performance .................................................................................. 224
Restore factory-set defaults ..................................................................................................... 225
Control-panel help ................................................................................................................ 226
Paper feeds incorrectly or becomes jammed ............................................................................ 227
The product does not pick up paper ........................................................................ 227
The product picks up multiple sheets of paper ........................................................... 227
The document feeder jams, skews, or picks up multiple sheets of paper ....................... 228
Prevent paper jams ................................................................................................ 228
Clear jams .......................................................................................................................... 229
Jam locations ........................................................................................................ 229
Auto-navigation for clearing jams ............................................................................ 230
Clear jams in the document feeder .......................................................................... 230
Clear jams in the output-bin area ............................................................................ 231
Clear jams in the stapler/stacker ............................................................................. 232
Clear staple jams .................................................................................................. 233
Clear jams in Tray 1 .............................................................................................. 236
Clear jams in Tray 2 or Tray 3 ................................................................................ 237
Clear jams in the 500-sheet trays ............................................................................ 239
Clear jams in the 3,500-sheet high-capacity tray ....................................................... 240
Clear jams from the toner-cartridge area .................................................................. 243
Clear jams in the fuser ........................................................................................... 246
Clear jams from the duplexer .................................................................................. 248
Change jam recovery ........................................................................................................... 249
Improve print quality ............................................................................................................. 250
Print from a different software program .................................................................... 250
Set the paper-type setting for the print job ................................................................ 250
Check the paper type setting (Windows) ................................................... 250
Check the paper type setting (Mac OS X) .................................................. 250
Check the toner-cartridge status .............................................................................. 251
Print a cleaning page ............................................................................................ 251
Visually inspect the toner cartridge .......................................................................... 252
Check paper and the printing environment ............................................................... 252
Use paper that meets HP specifications ..................................................... 252
Check the environment ............................................................................ 253
Check the EconoMode settings ............................................................................... 253
Try a different print driver ....................................................................................... 254
Set the individual tray alignment ............................................................................. 255
Improve copy quality ............................................................................................................ 256
Check the scanner glass for dirt or smudges ............................................................. 256
Calibrate the scanner ............................................................................................ 258
Check the paper settings ........................................................................................ 258
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Check the paper size and type configuration ............................................. 258
Select the tray to use for the copy ............................................................. 258
Check the image-adjustment settings ........................................................................ 258
Optimize copy quality for text or pictures ................................................................. 259
Edge-to-edge copying ............................................................................................ 259
Clean the pickup rollers and separation pad in the document feeder ........................... 260
Improve scan quality ............................................................................................................ 262
Check the scanner glass for dirt or smudges ............................................................. 262
Check the resolution settings ................................................................................... 263
Check the image-adjustment settings ........................................................................ 264
Optimize scan quality for text or pictures ................................................................. 264
Check the output-quality settings .............................................................................. 264
Clean the pickup rollers and separation pad in the document feeder ........................... 265
Improve fax quality .............................................................................................................. 267
Check the scanner glass for dirt or smudges ............................................................. 267
Check the send-fax resolution settings ...................................................................... 268
Check the image-adjustment settings ........................................................................ 269
Optimize fax quality for text or pictures ................................................................... 269
Check the error-correction settings ........................................................................... 269
Send to a different fax machine .............................................................................. 270
Clean the pickup rollers and separation pad in the document feeder ........................... 270
Check the fit-to-page setting .................................................................................... 271
Check the sender's fax machine .............................................................................. 272
The product does not print or it prints slowly ............................................................................ 273
The product does not print ...................................................................................... 273
The product prints slowly ........................................................................................ 274
Solve easy-access USB printing problems ................................................................................ 275
The Retrieve from USB menu does not open when you insert the USB flash drive ........... 275
The file does not print from the USB flash drive ......................................................... 275
The file that you want to print is not listed in the Retrieve from USB menu ..................... 276
Solve USB connection problems ............................................................................................. 277
Solve wired network problems ............................................................................................... 278
The product has a poor physical connection ............................................................. 278
The computer is using the incorrect IP address for the product ..................................... 278
The computer is unable to communicate with the product ........................................... 279
The product is using incorrect link and duplex settings for the network ......................... 279
New software programs might be causing compatibility problems .............................. 279
The computer or workstation might be set up incorrectly ............................................. 279
The product is disabled, or other network settings are incorrect ................................... 279
Solve fax problems ............................................................................................................... 280
Checklist for solving fax problems ........................................................................... 280
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What type of phone line are you using? .................................................... 280
Are you using a surge-protection device? .................................................. 280
Are you using a phone company voice-messaging service or an answering
machine? .............................................................................................. 281
Does your phone line have a call-waiting feature? ...................................... 281
Check fax accessory status ..................................................................................... 281
General fax problems ............................................................................................ 282
Use Fax over VoIP networks .................................................................................... 283
Problems with receiving faxes ................................................................................. 283
Problems with sending faxes ................................................................................... 285
Fax error codes .................................................................................................... 286
Fax error messages on the product control panel ...................................................... 286
Send-fax messages ................................................................................. 288
Receive-fax messages ............................................................................. 289
Service settings ..................................................................................................... 289
Settings in the Troubleshooting menu ........................................................ 290
Solve product software problems (Windows) ........................................................................... 291
A print driver for the product is not visible in the Printer folder .................................... 291
An error message was displayed during the software installation ................................ 291
The product is in Ready mode, but nothing prints ...................................................... 291
Solve product software problems (Mac OS X) .......................................................................... 293
The product name does not appear in the product list in the Print & Fax or the Print &
Scan list ............................................................................................................... 293
A print job was not sent to the product that you wanted ............................................. 293
When connected with a USB cable, the product does not appear in the Print & Fax or
the Print & Scan list after the driver is selected .......................................................... 293
Remove software (Windows) ................................................................................................. 295
Remove the print driver (Mac OS X) ....................................................................................... 296
Index ............................................................................................................................... 297
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1
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Product introduction
●
Product comparison
●
Product views
●
Control panel
●
Product reports
1
Product comparison
Paper handling
M725dn
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Tray 1 (100-sheet
capacity)
Tray 2 (250-sheet
capacity)
Tray 3 (250-sheet
capacity)
Optional 500-sheet tray
Optional 500-sheet tray
with cabinet
Optional 3x500-sheet
tray
Optional 3,500-sheet
high-capacity tray
Standard output bin (250sheet capacity)
Stacker output bin (500sheet capacity)
Automatic duplex printing
In-line 30-page stapler
Connectivity
Hi-Speed USB 2.0
10/100/1000 Ethernet
LAN connection with IPv4
and IPv6
Easy-access USB port, for
printing and scanning
without a computer, and
for upgrading the
firmware
Storage
320 GB HP HighPerformance Secure Hard
Disk
Control-panel display
Touchscreen control panel
Print
Prints 41 pages per
minute (ppm) on A4-size
paper and 40 ppm on
Letter-size paper
Easy-access USB printing
(no computer required)
2
Chapter 1 Product introduction
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Fax
HP LaserJet Analog Fax
Accessory 500
Copy and Scan
Copies and scans 41
pages ppm on A4-size
originals and 40 ppm on
Letter-size originals
M725dn
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Resolution is 600 x 300
pixels per inch (ppi)
100-page document
feeder with automatic
duplex copying and
scanning
Easy-access USB copying
and scanning (no
computer required)
Color or monochrome
scanning
Digital Send
Send to E-mail and Save
to Network Folder
Supported operating
systems1
Windows XP SP2 or later,
32-bit
NOTE: Microsoft retired
mainstream support for
Windows XP in April
2009. HP will continue to
provide best-effort support
for the discontinued XP
operating system.
Windows XP SP2 or later,
64-bit (print driver only,
not supported by the
software installer)
NOTE: Microsoft retired
mainstream support for
Windows XP in April
2009. HP will continue to
provide best-effort support
for the discontinued XP
operating system.
Windows Vista, 32-bit
and 64-bit
NOTE: Windows Vista
Starter is not supported
by the software installer
or the print driver.
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Product comparison
3
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Windows 7, 32-bit and
64-bit
Windows 8, 32-bit and
64-bit
Windows 2003 Server
SP1 or later, 32-bit and
64-bit
NOTE: The software
installer does not support
the 64-bit version, but the
print driver supports it.
Windows Server 2008,
32-bit and 64-bit
Windows Server 2008
R2, 64-bit
Mac OS X 10.6, 10.7,
and 10.8
1
4
The list of supported operating systems applies to the Windows PCL 6, PCL 5, PS, and Mac print drivers and to the in-box
software installation CD. For a current list of supported operating systems, go to www.hp.com/go/ljMFPM725_software.
Chapter 1 Product introduction
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Product views
Product front-right view
13
12
11
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1
Document-feeder cover
2
Document-feeder input tray
3
Document-feeder output bin
4
Stapler/stacker output bin
5
Toner-cartridge door
6
Cartridge-door-release button
7
Formatter (contains the interface ports)
8
Tray 1
9
Right-side access door
10
Handles for lifting the product
11
Tray 3
12
Tray 2
13
On/off button
Product views
5
Product front-left view
9
8
7
6
5
4
3
6
1
Control-panel display
2
Hardware-integration pocket (for connecting third-party devices)
3
Handles for lifting the product
4
Power connection
5
Duplexer
6
Fuser jam-access cover
7
Upper-left door
8
Stapler door
9
Easy-access USB port
Chapter 1 Product introduction
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Product input options
M725f
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M725z+
M725f
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1
1x500-sheet feeder
3x500-sheet feeder
3,500-sheet high-capacity input
tray
2
1x500-sheet feeder with cabinet
Product views
7
Interface ports
8
1
Fax port
2
Foreign interface harness (for connecting third-party devices)
3
Local area network (LAN) Ethernet (RJ-45) network port
4
Hi-Speed USB 2.0 printing port
5
USB port for connecting external USB devices
Chapter 1 Product introduction
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Serial number and model number location
The serial number and model number are listed on an identification label located on the back of the
product. The serial number contains information about the country/region of origin, the product
version, production code, and the production number of the product.
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Model name
Model number
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M725f
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Product views
9
Control panel
Control-panel layout
1
2
3
4
Start Copy
Sign In
Copies:
Ready
Quick Sets
Access Preset job options for
commonly used jobs
Fax
Save to USB
Save the scanned job to a USB
storage device
Save to Device Memory
Easy-access USB port
Make copies from an original
document
E–mail
Send a document to one or more
fax numbers
1
1
Copy
Send a document as an
attachment to an e-mail
Save to Network Folder
Send a document to a folder on
the network
Retrieve from Device Memory
For easy-access USB printing, scanning documents to a USB flash drive, and upgrading
firmware
NOTE: This port is on the side of the control panel.
2
Hardware-integration
pocket
For connecting third-party devices
3
Color touchscreen
display
For configuring and managing product features
4
Home button
For returning to the product Home screen at any time
NOTE: This button is on the side of the control panel. Touching the Home icon near the
button has no effect.
Control-panel Home screen
The Home screen provides access to the product features and indicates the current status of the product.
You can return to the Home screen at any time by pressing the Home button on the right side of the
product control panel. You can also touch the Home button in the upper-left corner of most screens.
NOTE: HP regularly updates features that are available in the product firmware. To take advantage
of the most current features, upgrade the product firmware. To download the most recent firmware
upgrade file, go to www.hp.com/go/ljMFPM725_firmware.
NOTE: The features that appear on the Home screen can vary, depending on the product
configuration.
10
Chapter 1 Product introduction
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6
3 4 5
2
1
7 8 9 10
Start Copy
Sign In
Copies:
Ready
Quick Sets
Copy
Access Preset job options for
commonly used jobs
Fax
Save to USB
Save the scanned job to a USB
storage device
Save to Device Memory
12
Send a document as an
attachment to an e-mail
13
Save to Network Folder
Send a document to a folder on
the network
Retrieve from Device Memory
1
Refresh button
Touch the Refresh button to clear changes and restore the default settings.
2
Sign In or Sign Out
button
Touch the Sign In button to access secured features.
HP logo or Home
button
On any screen other than the Home screen, the HP logo changes to a Home
4
Stop button
Touch the Stop button to pause the current job. The Job Status screen opens, and then you can
cancel or continue the job.
5
Start button
Touch the Start button to start a copy job.
6
Product status
The status line provides information about the overall product status.
7
Language Selection
button
Touch the Language Selection button to select the language for the control-panel display.
8
Sleep button
Touch the Sleep button to put the product into Sleep mode.
9
Network button
Touch the Network button to find information about the network connection.
10
Help button
Touch the Help button to open the embedded help system.
11
Copies field
The Copies field indicates the number of copies that the product is set to make.
3
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11
Make copies from an original
document
E–mail
Send a document to one or more
fax numbers
1
Touch the Sign Out button to sign out of the product if you have signed in for access to
secured features. After you sign out, the product restores all options to the default settings.
the Home
button. Touch
button to return to the Home screen.
Control panel
11
12
Scroll bar
Touch the up or down arrows on the scroll bar to see the complete list of available features.
13
Features
Depending on the product configuration, the features that appear in this area can include any
of the following items:
●
Quick Sets
●
Copy
●
E-mail
●
Fax (for products that have fax installed)
●
Save to USB
●
Save to Network Folder
●
Save to Device Memory
●
Retrieve from USB
●
Retrieve from Device Memory
●
Job Status
●
Supplies
●
Trays
●
Administration
●
Device Maintenance
Control-panel cleaning
Clean the control panel with a soft, lint-free cloth. Do not use paper towels or tissues because they are
abrasive and could damage the screen. If necessary to remove stubborn debris, moisten the cloth with
water or glass cleaner.
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help
button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options
for that screen.
button or the Warning
button to
If the product alerts you of an error or warning, touch the Error
open a message that describes the problem. The message also contains instructions to help solve the
problem.
12
Chapter 1 Product introduction
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You can print or view a report of the complete Administration menu so you can more easily navigate to
the individual settings you need.
ENWW
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Reports
●
Configuration/Status Pages
3.
Select the Administration Menu Map option.
4.
Touch the Print button to print the report. Touch the View button to view the report.
Control panel
13
Product reports
Product reports provide details about the product and its current configuration. Use the following
procedure to print or view the reports:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the Reports menu.
3.
Select one of the report categories:
4.
●
Configuration/Status Pages
●
Fax Reports (fax models only)
●
Other Pages
Select the name of the report you want to review, and then touch the Print button to print it or
touch the View button to review the settings on the control-panel display.
NOTE: Some pages do not have the View option.
Table 1-1 Reports menu
First level
Second level
Description
Configuration/Status Pages
Administration Menu Map
Shows the structure of the Administration
menu.
How to Connect Page
Shows the IP address, the host name, and
the MAC address for the product if it is
connected to a network. If applicable, it also
shows the HP ePrint address and the Airprint
address.
Current Settings Page
Shows the current settings for each option in
the Administration menu.
Configuration Page
Shows the product settings and installed
accessories.
Supplies Status Page
Shows the approximate remaining life for the
supplies; reports statistics on total number of
pages and jobs processed, serial number,
page counts, and maintenance information.
HP provides approximations of the
remaining life for the supplies as a customer
convenience. The actual remaining supply
levels might be different than the
approximations provided.
14
Chapter 1 Product introduction
Usage Page
Shows a count of all paper sizes that have
passed through the product; lists whether
they were simplex or duplex, and reports the
page count.
File Directory Page
Shows the file name and folder name for files
that are stored in the product memory.
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Table 1-1 Reports menu (continued)
First level
Fax Reports
Other Pages
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Second level
Description
Web Services Status Page
Shows the detected Web Services for the
product.
Fax Activity Log
Contains a list of the faxes that have been
sent from or received by this product.
Billing Codes Report
A list of billing codes that have been used for
outgoing faxes. This report shows how many
sent faxes were billed to each code.
Blocked Fax List
A list of phone numbers that are blocked
from sending faxes to this product.
Speed Dial List
Shows the speed dials that have been set up
for this product.
Fax Call Report
A detailed report of the last fax operation,
either sent or received.
PCL Font List
Prints the available PCL fonts.
PS Font List
Prints the available HP postscript level 3
emulation fonts.
Product reports
15
16
Chapter 1 Product introduction
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2
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Connect the product and install
software
●
Connect the product to a computer by using a USB cable and install the software (Windows)
●
Connect the product to a network by using a network cable and install the software (Windows)
●
Connect the product to a computer by using a USB cable and install the software (Mac OS X)
●
Connect the product to a network by using a network cable and install the software (Mac OS X)
17
Connect the product to a computer by using a USB
cable and install the software (Windows)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
CAUTION: Do not connect the USB cable until the installation software prompts you to connect it.
1.
Close all open programs on the computer.
2.
Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process
requires that the product is turned on and in the Ready state. Configure the following setting so the
product wakes from Sleep mode during the software installation process and whenever it receives
a print job:
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
18
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
In the Wake/Auto On to These Events list, select the All events option, and then touch the
Save button.
3.
Install the software from the CD, and follow the on-screen instructions.
4.
When prompted, select the Directly connect to this computer using USB cable option,
and then click the Next button.
5.
When the software prompts you, connect the USB cable to the product and the computer.
Chapter 2 Connect the product and install software
ENWW
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6.
At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
7.
Print a page from any program to make sure that the software is correctly installed.
Connect the product to a computer by using a USB cable and install the software (Windows)
19
Connect the product to a network by using a
network cable and install the software (Windows)
Configure the IP address
1.
Make sure the product is turned on and that the Ready message displays on the product controlpanel display.
2.
Connect the network cable to the product and to the network.
3.
Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4.
From the Home screen on the product control panel, touch the Network
product IP address or host name.
button to identify the
button is not visible, you can find the IP address or host name by printing a
If the Network
configuration page.
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
20
●
Reports
●
Configuration/Status Pages
●
Configuration Page
Touch the View button to view the information on the control panel, or touch the Print button
to print the pages.
Chapter 2 Connect the product and install software
ENWW
d.
Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5.
IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
ENWW
1.
Close all programs on the computer.
2.
Install the software from the CD.
3.
Follow the on-screen instructions.
4.
When prompted, select the Connect through a wired network option.
5.
From the list of available products, select the one that has the correct IP address. If the product is
not listed, manually enter the product's IP Address, Host Name, or Hardware Address.
6.
At the end of the installation, click the Finish button, or click the More Options button to install
more software or configure basic digital sending features for the product.
7.
Print a page from any program to make sure that the software is correctly installed.
Connect the product to a network by using a network cable and install the software (Windows)
21
Connect the product to a computer by using a USB
cable and install the software (Mac OS X)
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a
cable that is no longer than 2 m (6.5 ft).
1.
Connect the USB cable to the product and the computer.
2.
Verify the product is in the Ready state.
NOTE: When the product is connected with a USB cable, the software installation process
requires that the product is turned on and in the Ready state. Configure the following setting so the
product wakes from Sleep mode during the software installation process and whenever it receives
a print job:
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
22
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
In the Wake/Auto On to These Events list, select the All events option, and then touch the
Save button.
3.
Install the software from the CD.
4.
Click the product icon, and follow the on-screen instructions.
5.
Click the Close button.
6.
Print a page from any program to make sure that the software is correctly installed.
Chapter 2 Connect the product and install software
ENWW
Connect the product to a network by using a
network cable and install the software (Mac OS X)
Configure the IP address
1.
Make sure the product is turned on and that the Ready message displays on the product controlpanel display.
2.
Connect the network cable to the product and to the network.
3.
Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
4.
From the Home screen on the product control panel, touch the Network
product IP address or host name.
button to identify the
button is not visible, you can find the IP address or host name by printing a
If the Network
configuration page.
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
ENWW
●
Reports
●
Configuration/Status Pages
●
Configuration Page
Touch the View button to view the information on the control panel, or touch the Print button
to print the pages.
Connect the product to a network by using a network cable and install the software (Mac OS X)
23
d.
Find the IP address on the Jetdirect page.
Jetdirect Page
HP Color LaserJet
Page 1
5.
IPv4: If the IP address is 0.0.0.0, or 192.0.0.192, or 169.254.x.x, you must manually configure
the IP address. Otherwise, the network configuration was successful.
IPv6: If the IP address begins with "fe80:", the product should be able to print. If not, you must
manually configure the IP address.
Install the software
1.
Close all programs on the computer.
2.
Install the software from the CD.
3.
Click the product icon, and follow the on-screen instructions.
4.
Click the Close button when the installation is complete.
NOTE: Complete the following steps after completing the printing-system software installation
only if you did not add a printer when running the installer.
5.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon or the Print & Scan icon.
6.
Click the plus symbol (+).
7.
Use either Bonjour (default browser) or IP Printing for the network connection.
NOTE: Bonjour is the easiest and best method to use if the product is installed on your local
network.
IP Printing must be used if the product is located outside the Bonjour link-local space on a larger
network.
24
Chapter 2 Connect the product and install software
ENWW
If you are using Bonjour, complete the following steps:
a.
Click the Default Browser tab.
b.
Select the product from the list. The software verifies that the product is connected to the
network. The Print Using field is automatically populated with the correct PPD for the
product.
NOTE: If you are on a network that has more than one product, print a configuration page
and match the Bonjour Printer Name to the name on the list to identify the product that you
are installing.
NOTE: If the product does not appear in the list, verify that the product is on and
connected to the network, then try turning the product off and then on again. If the product
PPD is not in the Print Using drop-down list, turn the computer off and then on again, and
then restart the setup process.
c.
Click the Add button to complete the setup process.
If you are using the IP Printing method, complete the following steps:
ENWW
a.
Click the IP Printer tab.
b.
Choose HP Jet Direct – Socket from the Protocol drop-down menu. This is the
recommended setting for HP products.
c.
Type the IP address into the Address field on the add printer screen.
d.
The Name, Location, and Print Using information are automatically filled in. If the
product PPD is not in the Print Using field, turn the computer off and then on again, and
then restart the setup process.
Connect the product to a network by using a network cable and install the software (Mac OS X)
25
26
Chapter 2 Connect the product and install software
ENWW
3
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Input trays and output bins
●
Supported paper sizes
●
Supported paper types
●
Configure trays
●
Alternative letterhead mode
●
Tray 1
●
Tray 2 and Tray 3
●
500-sheet trays
●
3,500-sheet high-capacity tray
●
Standard output bin
●
Stapler/stacker (z and z+ models only)
27
Supported paper sizes
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-1 Supported paper sizes
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Letter
279 x 216 mm (11 x 8.5 in)
Letter Rotated
216 x 279 mm (8.5 x 11 in)
Legal
216 x 356 mm (8.5 x 14 in)
Executive
267 x 184 mm (10.5 x 7.3 in)
Statement
216 x 140 mm (8.5 x 5.5 in)
Oficio 8.5 x 13
216 x 330 mm (8.5 x 13 in)
11 x 17
279 x 432 mm (11 x 17 in)
12 x 18
305 x 457 mm (12 x 18 in)
3x5
76 x 127 mm (3 x 5 in)
4x6
102 x 152 mm (4 x 6 in)
5x7
127 x 178 mm (5 x 7 in)
5x8
127 x 203 mm (5 x 8 in)
A3
297 x 420 mm
(11.7 x 16.5 in)
28
Chapter 3 Input trays and output bins
ENWW
Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
A4
297 x 210 mm (11.7 x 8.3 in)
A4 Rotated
210 x 297 mm (8.3 x 11.7 in)
A5
210 x 148 mm (8.3 x 5.8 in)
A6
105 x 148 mm (4.1 x 5.8 in)
RA3
305 x 430 mm (12 x 17 in)
RA4
215 x 305 mm (8.5 x 12.0 in)
SRA4
225 x 320 mm (8.9 x 12 in)
B4 (JIS)
257 x 364 mm
(10.1 x 14.3 in)
B5 (JIS)
257 x 182 mm (10.1 x 7.2 in)
B6 (JIS)
128 x 182 mm (5.0 x 7.2 in)
10 x 15 cm
102 x 152 mm (4 x 6 in)
216 x 343 mm (8.5 x 14 in)
Oficio 216 x 347
216 x 347 mm (8.5 x 13.7 in)
8K 270 x 390 mm
270 x 390 mm
(10.6 x 15.4 in)
ENWW
Supported paper sizes
29
Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
16K 195 x 270 mm
270 x 195 mm (10.6 x 7.7 in)
8K 260 x 368 mm
260 x 368 mm
(10.2 x 14.5 in)
16K 184 x 260 mm
260 x 184 mm (10.2 x 7.2 in)
8K 273 x 394 mm
273 x 394 mm (10.8 x 16 in)
16K 197 x 273 mm
273 x 197 mm (10.8 x 7.8 in)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 in)
D Postcard (JIS)
148 x 200 mm (5.8 x 7.9 in)
Envelope #9
98 x 225 mm (3.9 x 8.9 in)
Envelope #10
105 x 241 mm (4.1 x 9.5 in)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 in)
Envelope B5
176 x 250 mm (6.9 x 9.8 in)
Envelope C5
162 x 229 mm (6.4 x 9.0 in)
Envelope C6
114 x 162 mm (4.5 x 6.4 in)
Envelope DL
110 x 220 mm (4.3 x 8.7 in)
30
Chapter 3 Input trays and output bins
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Table 3-1 Supported paper sizes (continued)
Size and dimensions
Tray 1
Tray 2
Tray 3
Optional
500-sheet
trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Custom
76 x 127 mm to
312 x 470 mm (3.0 x 5.0 in)
to (12.3 x 18.5 in)
Banner printing from Tray 1:
Length from 470 mm to
508 mm (18.5 in to 20 in)
Custom
148 x 210 mm to
364 x 297 mm (5.8 x 8.3 in)
to (14.3 x 11.7 in)
Custom
148 x 210 mm to
432 x 297 mm (5.8 x 8.3 in)
to (17 x 12.7 in)
ENWW
Supported paper sizes
31
Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljMFPM725series.
NOTE: To obtain the best results, select the correct paper size and type in the print driver before
printing.
Table 3-2 Supported paper types
Paper type
Tray 1
Tray 2 and
Tray 3
Optional 500sheet trays
3,500-sheet
high-capacity
tray
Automatic
duplex
printing
Plain
HP EcoSMART Lite
Light 60–74 g
Intermediate 85–95 g
Bond
Recycled
Mid-Weight 96–110 g
Heavy 111–130 g
Extra Heavy 131–175 g
Cardstock 176–220 g
Transparency
Labels
Letterhead
Envelope
Heavy Envelope
Preprinted
Prepunched
Colored
Rough
Heavy Rough
32
Chapter 3 Input trays and output bins
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Configure trays
The product automatically prompts you to configure a tray for type and size in the following situations:
●
When you load paper into the tray
●
When you specify a particular tray or paper type for a print job through the print driver or a
software program and the tray is not configured to match the print-job’s settings
NOTE: The prompt does not display if you are printing from Tray 1, and Tray 1 is configured for the
Any Size paper size and the Any Type paper type settings. In this situation, if the print job does not
specify a tray, the product prints from Tray 1, even if the paper size and type settings in the print job
do not match the paper loaded in Tray 1.
Configure a tray when loading paper
1.
Load paper in the tray. Close the tray if you are using Tray 2 and 3.
2.
The tray configuration message displays on the product control panel.
3.
Touch the OK button to accept the detected size and type, or touch the Modify button to choose a
different paper size or type.
4.
Select the correct size and type, and then touch the OK button.
Configure a tray to match print job settings
1.
In the software program, specify the source tray, the paper size, and the paper type.
2.
Send the job to the product.
If the tray needs to be configured, a tray configuration message displays on the product control
panel.
3.
Load the tray with the specified type and size of paper, and then close the tray.
4.
Touch the OK button to accept the detected size and type, or touch the Modify button to choose a
different paper size or type.
5.
Select the correct size and type, and then touch the OK button.
Configure a tray by using the control panel
You can also configure the trays for type and size without a prompt from the product.
ENWW
1.
From the Home screen on the product control panel, scroll to and touch the Trays button.
2.
Touch the line for the tray that you want to configure, and then touch the Modify button.
3.
Select the paper size and paper type from the lists of options.
4.
Touch the OK button to save your selection.
Configure trays
33
Alternative letterhead mode
Use the Alternative Letterhead Mode feature so that you can load letterhead or preprinted paper into
the tray the same way for all print or copy jobs, whether you are printing or copying to one side of the
sheet of paper or to both sides. When using this mode, load paper the same way you would for
automatic duplex printing.
To use the feature, enable it by using the product control-panel menus. To use the feature with
Windows, you also need to enable the feature in the print driver and configure the paper type in the
print driver.
Enable Alternative Letterhead Mode by using the product control-panel menus
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
Manage Trays
●
Alternative Letterhead Mode
Touch the Enabled option, and then touch the Save button.
To print with Alternative Letterhead Mode for Windows, perform the following procedure for each print
job.
Print with Alternative Letterhead Mode (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Advanced tab.
4.
Expand the Printer Features list.
5.
Open the Alternative Letterhead Mode drop-down list, and click the On option.
6.
Click the Apply button.
7.
Click the Paper/Quality tab.
8.
From the Paper type drop-down list, click the More... option.
9.
Expand the list of Type is: options.
10. Expand the list of Other options, and then click the Letterhead option. Click the OK button.
11. Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
34
Chapter 3 Input trays and output bins
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Tray 1
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-3 Tray 1 capacity
Paper type
Specifications
Quantity
Paper
Range:
Maximum stack height: 13 mm (0.5 in)
60 g/m2 (16 lb) to 199g/m2 (53 lb)
Up to 100 sheets of 60 to 120 g/m2 (16 to
32 lb)
Fewer than 100 sheets of (120 to 199 g/m2)
(32 to 53 lb) paper
Envelopes
75 g/m2 (20 lb) to 90 g/m2 (24 lb)
Up to 10 envelopes
Labels
up to 0.23 mm (9 mils) thick
Maximum stack height: 13 mm (0.5 in)
Transparencies
0.10 to 0.13 mm (4 to 5 mils) thick
Maximum stack height: 13 mm (0.5 in)
Single-sided printing
Manual duplex printing and
Alternative Letterhead Mode
Envelopes
Face-up
Face-down
Face-up
Top edge leading into the product
Long edge leading into the product, top
edge at the front of the product
Short, postage end leading into the product
Table 3-4 Tray 1 paper orientation
ENWW
Tray 1
35
Load Tray 1
36
1.
Open Tray 1.
2.
Pull out the paper support.
3.
For paper larger than Letter or A4 size, fold
out the extension.
Chapter 3 Input trays and output bins
ENWW
4.
Slide the paper-width guides wider than the
paper.
5.
Load the paper into the tray. Make sure that
the paper fits under the tabs and below the
maximum-height indicators.
6.
Adjust the paper-width guides so that they
lightly touch the paper stack but do not bend
the paper.
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Tray 1
37
Tray 2 and Tray 3
Tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-5 Tray 2 and Tray 3 capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 250 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-6 Tray 2 and Tray 3 paper orientation
38
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-down
Face-up
Print envelopes only from Tray 1.
Top edge at the front of the tray
Bottom edge at the front of the tray
Chapter 3 Input trays and output bins
ENWW
Load Tray 2 and Tray 3
1.
Open the tray.
2.
Adjust the paper-guides to the correct paper
size.
ENWW
Tray 2 and Tray 3
39
40
3.
Load the paper into the tray. Make sure that
the stack is flat at all four corners and that the
top of the stack is below the maximum-height
indicators.
4.
Close the tray.
Chapter 3 Input trays and output bins
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500-sheet trays
500-sheet tray capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-7 500-sheet tray capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 500 sheets of 75 g/m2 (20 lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-8 500-sheet tray paper orientation
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-down
Face-up
Print envelopes only from Tray 1.
Top edge at the front of the tray
Bottom edge at the front of the tray
ENWW
2
2
3
3
500-sheet trays
41
Load the 500-sheet trays
1.
Open the tray.
2
3
2.
42
Adjust the paper-size guides to the correct
paper size.
Chapter 3 Input trays and output bins
ENWW
3.
Load the paper into the tray. Make sure that
the stack is flat at all four corners and that the
top of the stack is below the maximum-height
indicators.
4.
Close the tray.
2
3
ENWW
500-sheet trays
43
3,500-sheet high-capacity tray
3,500-sheet high-capacity input capacity and paper orientation
To prevent jams, do not overfill trays. Be sure the top of the stack is below the tray-full indicator. For
short/narrow and heavy/glossy paper, load paper to less than half of the tray-full indicators.
Table 3-9 3,500-sheet high-capacity input tray capacity
Paper type
Specifications
Quantity
Paper
Range:
Equivalent to 3,500 sheets of 75 g/m2 (20
lb)
60 g/m2 (16 lb) to 130 g/m2 (35 lb)
Table 3-10 3,500-sheet high-capacity input tray paper orientation
Single-sided printing
Automatic duplex printing and
Alternative Letterhead Mode
Envelopes
Face-up
Face-down
Print envelopes only from Tray 1.
Top edge at the back of the tray
Top edge at the back of the tray
Load the 3,500-sheet high-capacity tray
The 3,500-sheet high-capacity tray supports only A4 and Letter-size paper.
1.
Open the right and left sides of the tray.
4
44
Chapter 3 Input trays and output bins
ENWW
2.
On each side, adjust the paper-size lever to
the correct position for the paper you are
using.
4
3.
Load full reams of paper into each side of the
tray. The right side holds 1,500 sheets of
paper. The left side holds 2,000 sheets of
paper.
4
NOTE: For best results, load full reams of
paper. Avoid dividing reams into smaller
sections.
4.
Close the right and left sides of the tray.
4
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3,500-sheet high-capacity tray
45
Standard output bin
The output bin is located under the document feeder and holds up to 250 sheets of 75 g/m2 (20 lb)
paper.
Stapler/stacker (z and z+ models only)
The stapler/stacker can staple jobs of up to 30 sheets of 75 g/m2 (20 lb) paper. It can stack up to
500 sheets of paper. The stapler can staple these sizes:
●
A3 (portrait orientation)
●
A4
●
B4 (portrait orientation)
●
B5 (landscape orientation)
●
Ledger (portrait orientation)
●
Legal (portrait orientation)
●
Letter
Paper weight can range from 60 to 120 g/m2 (16 to 32 lb). Heavier paper might have a stapling limit
of fewer than 30 sheets.
If the job consists of only one sheet, or if it consists of more than 30 sheets, the product delivers the job
to the bin, but the product does not staple the job.
The stapler supports paper only. Do not try to staple other types of paper, such as envelopes,
transparencies, or labels.
To configure the default location where the product places the staples on the pages, follow this
procedure:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
Stapler Stacker Settings
●
Stapling
Select a staple location from the list of options, and then touch the Save button. The following
options are available:
●
None
●
Top left or right
NOTE: For documents with portrait orientation, the staple is in the upper-left corner. For
documents with landscape orientation, the staple is in the upper-right corner.
46
Chapter 3 Input trays and output bins
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●
Top left
●
Top right
Stapler/stacker (z and z+ models only)
47
48
Chapter 3 Input trays and output bins
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4
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Parts, supplies, and accessories
●
Order parts, accessories, and supplies
●
HP policy on non-HP supplies
●
HP anticounterfeit Web site
●
Print when a toner cartridge is at estimated end of life
●
Enable or disable the Very Low Settings options from the control panel
●
Customer self-repair parts
●
Accessories
●
Toner cartridge
●
Staples (stapling models only)
49
Order parts, accessories, and supplies
50
Order supplies and paper
www.hp.com/go/suresupply
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using HP software
The HP Embedded Web Server contains a link to the HP
SureSupply Web site, which provides options for purchasing
Original HP supplies.
Chapter 4 Parts, supplies, and accessories
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HP policy on non-HP supplies
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However, if
product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
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HP policy on non-HP supplies
51
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP toner cartridge and the control-panel
message says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps
to resolve the problem.
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
52
●
The supplies status page indicates that a non-HP supply is installed.
●
You are experiencing a high number of problems with the cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Chapter 4 Parts, supplies, and accessories
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Print when a toner cartridge is at estimated end of
life
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<Supply> Low
This message displays when a supply is nearing the estimated
end of its useful life.
<Supply> Very Low
This message displays when a supply is at its estimated end of
useful life. Print-quality problems can occur when using a
supply that is at its estimated end of life.
Print when a toner cartridge is at estimated end of life
53
Enable or disable the Very Low Settings options
from the control panel
You can enable or disable the default settings at any time, and you do not have to re-enable them
when you install a new cartridge.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
Manage Supplies
●
Supply Settings
●
Black Cartridge
Select one of the following options:
●
Select the Stop option to set the product to stop printing (including printing faxes) until you
replace the cartridge.
●
Select the Prompt to continue option to set the product to stop printing (including printing
faxes) and prompt you to replace the cartridge. You can acknowledge the prompt and
continue printing.
●
Select the Continue option to set the product to alert you that the cartridge is very low, but to
continue printing.
NOTE: Using the Continue setting allows printing beyond Very Low without customer
interaction and can result in unsatisfactory print quality.
If you select the Stop or Prompt to continue option, the product stops printing when it reaches the Very
Low threshold. When you replace the cartridge, the product automatically resumes printing.
When the product is set to the Stop or Prompt to continue option, there is some risk that faxes will not
print when the product resumes printing. This can occur if the product has received more faxes than the
memory can hold while the product is waiting.
The product can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
Once an HP supply has reached Very Low, HP’s premium Protection Warranty on that supply has
ended.
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Chapter 4 Parts, supplies, and accessories
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Customer self-repair parts
The following customer self-repair parts are available for the product.
●
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are
willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot
support is not provided under the HP product warranty.
●
Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the product warranty period.
NOTE: For more information, go to www.hp.com/go/customerselfrepair/ljMFPM725.
Table 4-1 Customer self-repair parts
Item
Description
Self-replacement
options
Part number
Hard-disk drive replacement kit
Replacement 320 GB HP HighPerformance Secure Hard Disk
Optional
CF066-67902
Replacement 320 GB HP HighPerformance Secure Hard Disk
(government option)
Optional
CF066-67904
Replacement formatter assembly kit
Mandatory
CF066-67901
Replacement formatter assembly kit—
China
Mandatory
CF066-67903
Control-panel replacement kit
Replacement kit for the control panel
Mandatory
CD644-67916
Fax-card replacement kit
Replacement kit for the fax card
Mandatory
CC478-67901
Document-feeder-roller maintenance kit
Replacement rollers for the document
feeder
Mandatory
CD644-67915
Foam reflector kit
Replacement white backing under the
scanner lid
Optional
5851-4888
Staple-cartridge refill
Refill for the stapler
Mandatory
C8085-60541
Tray 1 pickup roller and separation pad
kit
Replacement pickup roller and
separation pad for Tray 1
Optional
CF235-67906
Tray 2 and Tray 3 pickup roller and
separation pad kit
Replacement pickup roller and
separation pad for Tray 2 or Tray 3
Optional
CF235-67909
Tray 2 assembly kit
Replacement for Tray 2
Mandatory
CF235-67911
Tray 3 assembly kit
Replacement for Tray 3
Mandatory
CF235-67912
1x500-sheet feeder
Replacement 1x500-sheet feeder
Mandatory
CF235-67914
Tray 3, 4, 5, and 6 roller kit
Replacement pickup, feed, and
separation rollers for Trays 3, 4, 5, and
6
Mandatory
CE710-69008
Tray 4, 5, or 6 assembly kit
Assembly kit for Trays 4, 5, or 6
Mandatory
CF235-67917
1x500-sheet feeder with stand kit
Optional 500-sheet feeder with stand
Mandatory
CF235-67915
Formatter assembly kit
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Customer self-repair parts
55
Table 4-1 Customer self-repair parts (continued)
Item
Description
Self-replacement
options
Part number
3x500-sheet feeder with stand kit
Optional 3x500-sheet feeder with stand
Mandatory
CF235-67916
3,500-sheet high-capacity input feeder
with stand kit
Optional 3,500-sheet high-capacity input
feeder with stand
Mandatory
CF235-67918
3,500-sheet high-capacity input feeder
left tray assembly
Left tray for the 3,500-sheet highcapacity input feeder
Mandatory
CF235-60103
3,500-sheet high-capacity input feeder
right tray assembly
Right tray for the 3,500-sheet highcapacity input feeder
Mandatory
CF235-60104
3,500-sheet tray roller kit
Replacement pickup, feed, and
separation rollers for the 3,500-sheet
high-capacity input feeder
Mandatory
5851-5011
Transfer-roller kit
Replacement transfer roller
Mandatory
CF235-67910
Duplexer kit
Optional duplexer kit
Mandatory
CF235-67913
Fuser assembly kit (110V)
Replacement 110V fuser assembly kit
Mandatory
CF235-67921
Fuser assembly kit (220V)
Replacement 220V fuser assembly kit
Mandatory
CF235-67922
110V maintenance kit
Product maintenance kit
Mandatory
CF235-67907
Mandatory
CF235-67908
220V maintenance kit
110-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation
pad
●
Tray 2 and 3 pickup and feed
rollers
●
Tray 2 and 3 separation pads
Product maintenance kit
●
220-Volt fuser
●
Transfer roller
●
Tray 1 pickup roller and separation
pad
●
Tray 2 and 3 pickup and feed
rollers
●
Tray 2 and 3 separation pads
Trays 3, 4, 5, and 6 label kit
Replacement labels for Trays 3, 4, 5,
and 6
Mandatory
CE707-00001
Toner cartridge
Standard capacity
Mandatory
CF214-67901
High capacity
Mandatory
CF214-67902
Replacement cable – China
Mandatory
8121-0943
Power cable 220V – 10A
56
●
Chapter 4 Parts, supplies, and accessories
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Table 4-1 Customer self-repair parts (continued)
Item
Description
Self-replacement
options
Part number
Power cable 110V – 13A
Replacement cable – Taiwan
Mandatory
8121-0964
Power cable 220V –10A
Replacement cable – Korea, EU generic
Mandatory
8121-0731
Power cable 110V – 12A
Replacement cable – Japan
Mandatory
8121-1143
Power cable 220V – 6A
Replacement cable – India
Mandatory
8121-0564
Power cable 220V – 10A
Replacement cable – UK/Asia Pacific
Mandatory
8121-0739
Power cable 220V – 10A
Replacement cable – Australia/New
Zealand
Mandatory
8121-0837
Power cable 220V – 10A
Replacement cable – Israel
Mandatory
8121-1004
Power cable 220V – 10A
Replacement cable – Denmark
Mandatory
8121-0733
Power cable 220V – 10A
Replacement cable – South Africa
Mandatory
8121-0737
Power cable 220V – 10A
Replacement cable – Switzerland
Mandatory
8121-0738
Power cable 110V – 10A Brazil
Replacement cable – Brazil
Mandatory
8121-1071
Power cable 220V – 10A Argentina
Replacement cable – Argentina
Mandatory
8121-0729
Power cable 110V – 13A North
America
Replacement cable – North America
Mandatory
8121-0740
Power cable 220V – 10A South
America/Chile/Peru
Replacement cable – South America/
Chile/Peru
Mandatory
8121-0735
Power cable 220V / 110V – Thailand/
Philippines
Replacement cable – Thailand/
Philippines
Mandatory
8121-0734
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Customer self-repair parts
57
Accessories
58
Item
Description
Part number
500-sheet tray and feeder unit
Optional tray to increase paper capacity
CF239A
1x500-sheet feeder, cabinet, and stand
Optional tray to increase paper capacity
CF243A
3x500-sheet feeder and stand
Optional tray to increase paper capacity
CF242A
3,500-sheet high-capacity input and
stand
Optional tray to increase paper capacity
CF245A
Duplex printing assembly
Optional accessory to print on both
sides of the paper
CF240A
DIMM memory
HP 200-pin DDR2 512MB x64 DIMM
CF306A
Fax accessory
HP LaserJet MFP Analog Fax Accessory
500
CC487A
Document-feeder roller kit
Replacement rollers for the document
feeder
L2718A
Staple cartridge refill
Refill staple cartridge
C8091A
HP Jetdirect print servers
HP Jetdirect ew2500 Wireless Print
Server
J8021A
HP Jetdirect 2700w USB Wireless Print
Server
J8026A
USB cable
Standard USB-compatible device
connector, 2 m (6.5 ft)
C6518A
DIMM memory
Optional 512 MB DIMM memory
CF306A
Chapter 4 Parts, supplies, and accessories
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Toner cartridge
Toner-cartridge view
1
Imaging drum
CAUTION:
ENWW
Do not touch the shutter or the surface of the roller. Doing so can damage the cartridge.
2
Memory chip
3
Pull-tab for the sealing tape
Toner cartridge
59
Toner-cartridge information
Capacity
Cartridge number
Part number
Standard-capacity replacement black
toner cartridge
14A
CF214A
High-capacity replacement black toner
cartridge
14X
CF214X
For more information about supplies, go to www.hp.com/go/learnaboutsupplies.
The information contained herein is subject to change without notice. For the latest supplies information
go to www.hp.com/go/ljMFPM725_manuals.
Recycle the toner cartridge
To recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item.
Toner-cartridge storage
Do not remove the toner cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP toner cartridges
Hewlett-Packard Company cannot recommend the use of non-HP toner cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP toner cartridge is not covered under the HP warranty and
service agreements.
60
Chapter 4 Parts, supplies, and accessories
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Replace the toner cartridge
CAUTION: If toner gets on clothing, wipe it off with a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is on the toner-cartridge box.
1.
Press the cartridge-door-release button.
2.
Open the cartridge door.
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Toner cartridge
61
3.
Remove the used toner cartridge from the
product.
4.
Remove the new toner cartridge from the bag.
Place the used toner cartridge in the bag for
recycling.
5.
Grasp the front and back of the toner
cartridge, and distribute the toner by gently
rocking the toner cartridge five or six times.
CAUTION: Do not touch the shutter or the
surface of the roller.
62
Chapter 4 Parts, supplies, and accessories
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6.
Remove the shipping tape from the new toner
cartridge. Recycle the tape with the used toner
cartridge.
7.
Align the toner cartridge with the tracks inside
the product, and insert the toner cartridge until
it is firmly seated.
8.
Close the cartridge door. After a short time,
the control panel should display the Ready
message.
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Toner cartridge
63
Staples (stapling models only)
Item
Description
Part number
Staple cartridge
Each cartridge holds 5,000 unformed
staples.
C8091A
For more information, go to www.hp.com/go/learnaboutsupplies.
Load staples
64
1.
Open the stapler door.
2.
Remove the staple cartridge.
Chapter 4 Parts, supplies, and accessories
ENWW
3.
Insert the new staple cartridge.
4.
Close the stapler door.
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Staples (stapling models only)
65
66
Chapter 4 Parts, supplies, and accessories
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5
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Print
●
Supported print drivers (Windows)
●
Change print-job settings (Windows)
●
Change print-job settings (Mac OS X)
●
Print tasks (Windows)
●
Print tasks (Mac OS X)
●
Additional print tasks (Windows)
●
Additional print tasks (Mac OS X)
●
Store print jobs on the product
●
Add a job-separator page (Windows)
●
Use HP ePrint
●
Use the HP ePrint software
●
Use Apple AirPrint
●
Use HP Smart Print (Windows)
●
Use easy-access USB printing
67
Supported print drivers (Windows)
Print drivers provide access to the product features and allow the computer to communicate with the
product (using a printer language). The following print drivers are available at www.hp.com/go/
ljMFPM725_software.
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
HP UPD PCL 6
●
Provided as the default driver on the in-box CD. This driver is automatically
installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
●
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for
most users
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
HP Universal Print Driver (UPD)
The HP Universal Print Driver (UPD) for Windows is a single print driver that gives you instant access to
virtually any HP LaserJet product, from any location, without downloading separate drivers. It is built on
68
Chapter 5 Print
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proven HP print driver technology and has been tested thoroughly and used with many software
programs. It is a powerful solution that performs consistently over time.
The HP UPD communicates directly with each HP product, gathers configuration information, and then
customizes the user interface to show the product’s unique, available features. It automatically enables
features that are available for the product, such as two-sided printing and stapling, so you do not need
to enable them manually.
For more information, go to www.hp.com/go/upd.
UPD installation modes
Traditional mode
Dynamic mode
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●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/
upd.
●
Use this mode if you are installing the driver for a single computer.
●
It operates with a specific product.
●
If you use this mode, you must install UPD separately for each computer and
for each product.
●
To use this mode, download UPD from the Internet. Go to www.hp.com/go/
upd.
●
Dynamic mode allows you to use a single driver installation, so you can
discover and print to HP products in any location.
●
Use this mode if you are installing UPD for a workgroup.
Supported print drivers (Windows)
69
Change print-job settings (Windows)
Change the settings for all print jobs until the software program is
closed
The steps can vary; this procedure is most common.
1.
From the software program, select the Print option.
2.
Select the product, and then click Properties or Preferences.
Change the default settings for all print jobs
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
2.
Right-click the print-driver icon, and then select Printing Preferences.
Change the product configuration settings
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
70
2.
Right-click the print-driver icon, and then select Properties or Printer properties.
3.
Click the Device Settings tab.
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Change print-job settings (Mac OS X)
Change the settings for all print jobs until the software program is
closed
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to change.
5.
Change the settings that you want on the various menus.
Change the default settings for all print jobs
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to save for reuse.
5.
In the Presets menu, click the Save As... option, and enter a name for the preset.
6.
Click the OK button.
These settings are saved in the Presets menu. To use the new settings, you must select the saved preset
option every time you open a program and print.
Change the product configuration settings
ENWW
1.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon or the Print & Scan icon.
2.
Select the product in the left side of the window.
3.
Click the Options & Supplies button.
4.
Click the Driver tab.
5.
Configure the installed options.
Change print-job settings (Mac OS X)
71
Print tasks (Windows)
Use a printing shortcut (Windows)
72
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Printing Shortcuts tab.
Chapter 5 Print
ENWW
4.
Select one of the shortcuts. Click the OK
button to close the Document Properties
dialog box.
NOTE: When you select a shortcut, the
corresponding settings change on the other
tabs in the print driver.
5.
In the Print dialog box, click the OK button to
print the job.
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Print tasks (Windows)
73
Create printing shortcuts (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Printing Shortcuts tab.
4.
Select an existing shortcut as a base.
NOTE: Always select a shortcut before
adjusting any of the settings on the right side
of the screen. If you adjust the settings and
then select a shortcut, all your adjustments are
lost.
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Chapter 5 Print
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5.
Select the print options for the new shortcut.
6.
Click the Save As button.
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Print tasks (Windows)
75
76
7.
Enter a name for the shortcut, and then click
the OK button.
8.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Automatically print on both sides (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
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Print tasks (Windows)
77
78
4.
Select the Print on both sides check box.
Click the OK button to close the Document
Properties dialog box.
5.
In the Print dialog box, click the OK button to
print the job.
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Manually print on both sides (Windows)
NOTE: Follow these steps to print on both sides of a paper size or type that is not supported by the
automatic duplexer.
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
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Print tasks (Windows)
79
80
4.
Select the Print on both sides (manually)
check box. Click the OK button to print the
first side of the job.
5.
Retrieve the printed stack from the output bin,
and place it with the printed-side facing down
in Tray 1.
6.
If prompted, touch the appropriate controlpanel button to continue.
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Print multiple pages per sheet (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
4.
Select the number of pages per sheet from the
Pages per sheet drop-down list.
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Print tasks (Windows)
81
82
5.
Select the correct Print page borders,
Page order, and Orientation options.
Click the OK button to close the Document
Properties dialog box.
6.
In the Print dialog box, click the OK button to
print the job.
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Select the page orientation (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
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Print tasks (Windows)
83
4.
In the Orientation area, select the Portrait
or Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
Click the OK button to close the Document
Properties dialog box.
5.
84
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
ENWW
Select the paper type (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper type drop-down list, click the
More... option.
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Print tasks (Windows)
85
86
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best
describes your paper.
Chapter 5 Print
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7.
Select the option for the type of paper you are
using, and click the OK button.
8.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
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Print tasks (Windows)
87
Print the first or last page on different paper (Windows)
88
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
In the Special pages area, click the Print
pages on different paper option, and
then click the Settings button.
Chapter 5 Print
ENWW
5.
In the Pages in document area, select
either the First or Last option.
6.
Select the correct options from the Paper
source and Paper type drop-down lists.
Click the Add button.
7.
If you are printing both the first and last pages
on different paper, repeat steps 5 and 6,
selecting the options for the other page.
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Print tasks (Windows)
89
90
8.
Click the OK button.
9.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
Chapter 5 Print
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Scale a document to fit page size (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Effects tab.
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Print tasks (Windows)
91
4.
Select the Print document on option, and
then select a size from the drop-down list.
Click the OK button to close the Document
Properties dialog box.
5.
92
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Create a booklet (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Finishing tab.
4.
Select the Print on both sides check box.
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Print tasks (Windows)
93
5.
In the Booklet layout drop-down list, click
the Left binding or Right binding option.
The Pages per sheet option automatically
changes to 2 pages per sheet.
Click the OK button to close the Document
Properties dialog box.
6.
94
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Select staple options (Windows)
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Output tab.
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Print tasks (Windows)
95
96
4.
In the Output Options area, select an
option from the Staple drop-down list. Click
the OK button to close the dialog box.
5.
In the Print dialog box, click the OK button to
print the job.
Chapter 5 Print
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Print tasks (Mac OS X)
Use a printing preset (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Presets menu, select the printing preset.
4.
Click the Print button.
NOTE: To use print-driver default settings, select the standard option.
Create a printing preset (Mac OS X)
Use printing presets to save the current print settings for reuse.
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then open a menu for which you want to change the print settings.
4.
For each menu, select the print settings that you want to save for reuse.
5.
In the Presets menu, click the Save As... option, and enter a name for the preset.
6.
Click the OK button.
Automatically print on both sides (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Click the Print button.
Manually print on both sides (Mac OS X)
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1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select this product.
3.
Open the Manual Duplex menu.
4.
Click the Manual Duplex box, and select a binding option.
Print tasks (Mac OS X)
97
5.
Click the Print button.
6.
Go to the product, and remove any blank paper that is in Tray 1.
7.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8.
If prompted, press the appropriate control panel button to continue.
Print multiple pages per sheet (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5.
In the Layout Direction area, select the order and placement of the pages on the sheet.
6.
From the Border menu, select the type of border to print around each page on the sheet.
7.
Click the Print button.
Select the page orientation (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
Click the icon that represents the page orientation that you want to use, and then click the OK
button.
5.
Click the Print button.
Select the paper type (Mac OS X)
98
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
Chapter 5 Print
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Print a cover page (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Cover Page menu.
4.
Select where to print the cover page. Click either the Before Document button or the After
Document button.
5.
In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type
menu.
6.
Click the Print button.
Scale a document to fit page size (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Paper Handling menu.
4.
In the Destination Paper Size area, click the Scale to fit paper size box, and then select
the size from the drop-down list.
5.
Click the Print button.
Create a booklet (Mac OS X)
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1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Layout menu.
4.
Select a binding option from the Two-Sided drop-down list.
5.
Open the menus drop-down list, and then click the Booklet Printing menu.
6.
Click the Format Output As Booklet box, and select a binding option.
7.
Select the paper size.
8.
Click the Print button.
Print tasks (Mac OS X)
99
Select staple options (Mac OS X)
100
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
4.
Select a staple option from the Staple drop-down list.
5.
Click the Print button.
Chapter 5 Print
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Additional print tasks (Windows)
Cancel a print job (Windows)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1.
2.
If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a.
From the Home screen on the product control panel, touch the Stop
pauses the job, and the Job Status screen opens.
b.
From the list on the touchscreen, touch the print job you want to cancel, and then touch the
Cancel Job button.
c.
The product prompts you to confirm the cancellation. Touch the Yes button.
button. The product
You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or
print spooler, delete the job there.
◦
Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and
then click Printers and Faxes. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
◦
Windows Vista: Click the Windows icon in the lower left corner of the screen, click
Settings, and then click Printers. Double-click the product icon to open the window,
right-click the print job that you want to cancel, and then click Cancel.
◦
Windows 7: Click the Windows icon in the lower left corner of the screen, and then
click Devices and Printers. Double-click the product icon to open the window, rightclick the print job that you want to cancel, and then click Cancel.
Select the paper size (Windows)
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1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Select a size from the Paper size drop-down list.
5.
Click the OK button.
6.
In the Print dialog box, click the OK button to print the job.
Additional print tasks (Windows)
101
Select a custom paper size (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the Custom button.
5.
Type a name for the custom size and specify the dimensions.
●
The width is the short edge of the paper.
●
The length is the long edge of the paper.
6.
Click the Save button, and then click the Close button.
7.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Print watermarks (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Effects tab.
4.
Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings for the
watermark, and then click the OK button.
102
5.
To print the watermark on the first page only, select the First page only check box. Otherwise,
the watermark is printed on each page.
6.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Chapter 5 Print
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Additional print tasks (Mac OS X)
Cancel a print job (Mac OS X)
NOTE: If the print job is too far into the printing process, you might not have the option to cancel it.
1.
2.
If the print job is currently printing, cancel it from the product control panel by following this
procedure:
a.
From the Home screen on the product control panel, touch the Stop
pauses the job, and the Job Status screen opens.
b.
From the list on the touchscreen, touch the print job you want to cancel, and then touch the
Cancel Job button.
c.
The product prompts you to confirm the cancellation. Touch the Yes button.
button. The product
You can also cancel a print job from a software program or a print queue.
●
Software program: Typically, a dialog box appears briefly on the computer screen,
allowing you to cancel the print job.
●
Mac print queue: Open the print queue by double-clicking the product icon in the dock.
Highlight the print job, and then click Delete.
Select the paper size (Mac OS X)
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
Select a size from the Paper Size drop-down list, and then click the OK button.
5.
Click the Print button.
Select a custom paper size (Mac OS X)
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1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
In the Copies & Pages menu, click the Page Setup button.
4.
From the Paper Size drop-down list, select the Manage Custom Sizes option.
5.
Specify the dimensions for the page size, and then click the OK button.
6.
Click the OK button to close the Page Setup dialog.
7.
Click the Print button.
Additional print tasks (Mac OS X)
103
Print watermarks (Mac OS X)
104
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Watermarks menu.
4.
From the Mode menu, select the Watermark option.
5.
From the Pages drop-down list, select whether to print the watermark on all pages or on the first
page only.
6.
From the Text drop-down list, select one of the standard messages, or select the Custom option
and type a new message in the box.
7.
Select options for the remaining settings.
8.
Click the Print button.
Chapter 5 Print
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Store print jobs on the product
Create a stored job (Windows)
You can store jobs on the product so you can print them at any time.
1.
From the software program, select the Print
option.
2.
Select the product, and then click the
Properties or Preferences button.
3.
Click the Job Storage tab.
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Store print jobs on the product
105
4.
106
Select a Job Storage Mode option.
●
Proof and Hold: Print and proof one
copy of a job and then print more copies.
●
Personal Job: The job does not print
until you request it at the product control
panel. For this job-storage mode, you can
select one of the Make Job Private/
Secure options. If you assign a personal
identification number (PIN) to the job, you
must provide the required PIN at the
control panel. If you encrypt the job, you
must provide the required password at the
control panel.
●
Quick Copy: Print the requested number
of copies of a job and then store a copy of
the job in the product memory so you can
print it again later.
●
Stored Job: Store a job on the product
and allow other users to print the job at
any time. For this job-storage mode, you
can select one of the Make Job
Private/Secure options. If you assign a
personal identification number (PIN) to the
job, the person who prints the job must
provide the required PIN at the control
panel. If you encrypt the job, the person
who prints the job must provide the
required password at the control panel.
Chapter 5 Print
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5.
To use a custom user name or job name, click
the Custom button, and then enter the user
name or the job name.
Select which option to use if another stored job
already has that name:
6.
●
Use Job Name + (1-99): Append a
unique number to the end of the job name.
●
Replace Existing File: Overwrite the
existing stored job with the new one.
Click the OK button to close the Document
Properties dialog box. In the Print dialog
box, click the OK button to print the job.
Create a stored job (Mac OS X)
You can store jobs on the product so you can print them at any time.
ENWW
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Job Storage menu.
4.
In the Mode drop-down list, select the type of stored job.
●
Proof and Hold: Print and proof one copy of a job and then print more copies.
●
Personal Job: The job does not print until you request it at the product control panel. If you
assign a personal identification number (PIN) to the job, you must provide the required PIN at
the control panel.
Store print jobs on the product
107
5.
●
Quick Copy: Print the requested number of copies of a job and then store a copy of the job
in the product memory so you can print it again later.
●
Stored Job: Store a job on the product and allow other users to print the job at any time. If
you assign a personal identification number (PIN) to the job, the person who prints the job
must provide the required PIN at the control panel.
To use a custom user name or job name, click the Custom button, and then enter the user name
or the job name.
Select which option to use if another stored job already has that name.
Use Job Name + (1 - 99)
Append a unique number to the end of the job name.
Replace Existing File
Overwrite the existing stored job with the new one.
6.
If you selected the Stored Job or Personal Job option in step 3, you can protect the job with a
PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print
this job, the product prompts them to enter this PIN number.
7.
Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1.
From the Home screen on the product control panel, scroll to and touch the Retrieve from Device
Memory button.
2.
Select the name of the folder where the job is stored.
3.
Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4.
Adjust the number of copies, and then touch the Start
button to print the job.
Delete a stored job
When you send a stored job to the product memory, the product overwrites any previous jobs with the
same user and job name. If a job is not already stored under the same user and job name, and the
product needs additional space, the product might delete other stored jobs starting with the oldest. You
can change the number of jobs that the product can store from the General Settings menu on the
product control panel.
Use this procedure to delete a job that is stored in the product memory.
108
1.
From the Home screen on the product control panel, scroll to and touch the Retrieve from Device
Memory button.
2.
Select the name of the folder where the job is stored.
3.
Select the name of the job, and then touch the Delete button.
4.
If the job is private or encrypted, enter the PIN or the password, and then touch the Delete button.
Chapter 5 Print
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Add a job-separator page (Windows)
The product can insert a blank page at the beginning of each print job to make sorting jobs easier.
NOTE: The following procedure turns on this setting for all print jobs.
1.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
default Start menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the
Classic Start menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the screen, click Control
Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen, and then click
Devices and Printers.
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2.
Right-click the driver icon, and then select Properties or Printer properties.
3.
Click the Device Settings tab.
4.
Expand the Installable Options list.
5.
In the Job Separator drop-down list, select the Enabled option.
6.
Click the OK button.
Add a job-separator page (Windows)
109
Use HP ePrint
Use HP ePrint to print a document by sending it as an email attachment to the product's email address
from any email-enabled device.
NOTE: The product must be connected to a network and have Internet access to use HP ePrint.
1.
To use HP ePrint, you must first enable HP Web Services.
a.
Type the product IP address into the address line of a Web browser to open the
HP Embedded Web Server.
b.
Click the HP Web Services tab.
c.
Select the option to enable Web Services.
NOTE: Enabling Web Services might take several minutes.
2.
Use the HP ePrintCenter Web site to define security settings and to configure default print settings
for all HP ePrint jobs sent to this product.
a.
Go to www.hpeprintcenter.com.
b.
Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.
c.
Select your product from the list, or click + Add printer to add it. To add the product, you
need the printer code, which is the segment of the product email address that is before the @
symbol.
NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it
expires, follow the instructions to enable HP Web Services again, and obtain a new code.
3.
110
d.
To prevent your product from printing unexpected documents, click ePrint Settings, and
then click the Allowed Senders tab. Click Allowed Senders Only, and add the email
addresses from which you want to allow ePrint jobs.
e.
To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click
Print Options, and select the settings that you want to use.
To print a document, attach it to an email message sent to the product's email address.
Chapter 5 Print
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Use the HP ePrint software
The HP ePrint software makes it easy to print from a desktop or laptop computer to any HP ePrintcapable product. After installing the software, open the Print option from within your application, and
then select HP ePrint from the installed printers list. This software makes it easy to find HP ePrintenabled products that are registered to your ePrintCenter account. The target HP product can be at
your desk or in a remote location, such as a branch office or across the globe—you can do remote
printing by using the Internet. The target product can be anywhere in the world; if it is Web-connected
and registered in ePrintCenter, you can send a print job to the product.
For Windows, the HP ePrint software also supports traditional direct IP printing to local network printers
on the network (LAN or WAN) to supported PostScript® products.
Go to www.hp.com/go/eprintsoftware for drivers and information.
Supported operating systems
●
Windows® XP (32-bit, SP 2 or greater)
NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to
provide best-effort support for the discontinued XP operating system.
●
Windows Vista® (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Mac OS X version 10.6 and 10.7
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print
driver. HP ePrint software for Mac supports print paths only through ePrintcenter and does not
support direct IP printing to local network printers.
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Use the HP ePrint software
111
Use Apple AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print wirelessly to
the product from an iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or
later) in the following applications:
●
Mail
●
Photos
●
Safari
●
iBooks
●
Select third-party applications
Connect the product to AirPrint
To use AirPrint, the product must be connected to the same wireless network as the Apple device. For
more information about using AirPrint and about which HP products are compatible with AirPrint, go to
www.hp.com/go/airprint.
NOTE: AirPrint does not support USB connections.
You might need to upgrade the product firmware to use AirPrint. Go to www.hp.com/go/
ljMFPM725_firmware.
Find the product AirPrint name
If multiple models of the product are connected to the network, use the AirPrint product name to select
the product from the Apple device.
Use the following steps to find the AirPrint product name.
1.
From the Home screen on the product control panel, touch the Network
2.
Find the AirPrint product name in the list on the screen.
button.
Print from AirPrint
1.
On an Apple device, open the document you want to print, and then tap the Action
2.
Tap the Print option.
button.
NOTE: If you are using iOS 5 or later and printing photos, the option to select the paper size
appears if more than one tray is loaded with paper.
112
3.
Select the product.
4.
Tap the Print button.
Chapter 5 Print
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Change the AirPrint product name
1.
In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL field to open the HP Embedded Web Server.
2.
Click the Networking tab, and then click the Network Identification option.
3.
In the Bonjour Service Name field, type a new name.
4.
Click the Apply button.
Solve AirPrint problems
Verify the product supports AirPrint.
Go to www.hp.com/go/airprint.
Upgrade the product firmware to use AirPrint.
Go to www.hp.com/go/ljMFPM725_firmware.
Make sure the product is connected to the same wireless
network as the Apple device.
Connect the product to the network using a wireless router or
the wireless accessory installed on the product.
Verify the HP Embedded Web Server is configured for
AirPrint.
1.
In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL field
to open the HP Embedded Web Server.
2.
Click the Networking tab, and then click the Other
Settings option.
3.
Select the following checkboxes:
Make sure the Apple products meet these specifications.
Verify the product is configured so it wakes from Sleep mode
whenever it receives a print job.
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◦
Bonjour
◦
AirPrint
◦
IPP Printing
4.
Click the Apply button.
●
Apple iOS 4.2 or later
●
iPhone with 3GS or later
●
iPad with iOS 4.2 or later
●
iPod Touch third generation or later
1.
In a supported Web browser on your computer, enter the
product IP address or host name in the address/URL field
to open the HP Embedded Web Server.
2.
Click the General tab, and then click the Energy
Settings option.
3.
In the Sleep Timer Settings area, under the Wake/
Auto On Events option, select the All events item or
the Network port item.
4.
Click the Apply button.
Use Apple AirPrint
113
Use HP Smart Print (Windows)
Use HP Smart Print to print a particular section of a Web site. You can remove headers, footers, and
advertisements, so you minimize waste. The application automatically selects the section of the Web
page that you most likely want to print. You can edit the selected area before you print.
Download HP Smart Print from this Web site: www.hp.com/go/smartweb.
NOTE: HP Smart Print is compatible with Windows browsers only.
114
Chapter 5 Print
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Use easy-access USB printing
This product features easy-access USB printing, so you can quickly print files without sending them from
a computer. The product accepts standard USB flash drives in the USB port on the front of the product.
You can print the following types of files:
●
.pdf
●
.prn
●
.pcl
●
.ps
●
.cht
Before you can use this feature, you must enable the USB port. Use the following procedure to enable
the port from the product control-panel menus:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Enable Retrieve from USB
Select the Enable option, and then touch the Save button.
If you have connected the product directly to a computer, configure the following setting so the product
wakes from Sleep mode whenever you insert a USB flash drive.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
ENWW
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
In the Wake/Auto On to These Events list, select the All events option, and then touch the Save
button.
Use easy-access USB printing
115
Print easy-access USB documents
1.
Insert the USB flash drive into the USB port on
the left side of the product control panel.
NOTE: You might need to remove the cover
from the USB port. Pull the cover straight out to
remove it.
2.
The product detects the USB flash drive. Touch
the OK button to access the drive, or, if
prompted, select the Retrieve from USB option
from the list of available applications. The
Retrieve from USB screen opens.
3.
Select the name of the document that you want
to print.
NOTE: The document might be in a folder.
Open folders as necessary.
4.
To adjust the number of copies, touch the
Copies field, and then use the keypad to select
the number of copies.
5.
Touch the Start
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Chapter 5 Print
button to print the document.
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6
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Copy
●
Set new default copy settings
●
Make a single copy
●
Make multiple copies
●
Copy a multiple-page original
●
Collate a copy job
●
Staple a copy job
●
Copy on both sides (duplex)
●
Reduce or enlarge a copy image
●
Optimize copy quality for text or pictures
●
Adjust the copy lightness/darkness
●
Set the paper size and type for copying on special paper
●
Use Job Build mode
●
Copy a book
●
Copy a photo
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Set new default copy settings
You can use the Administration menu to establish default settings that apply to all copy jobs. If
necessary, you can override most settings for an individual job. After that job is complete, the product
returns to the default settings.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the Copy Settings menu.
3.
Several options are available. You can configure defaults for all options, or for only some options.
NOTE: To learn about each menu option, touch the Help
the screen for that option.
button in the upper-right corner of
Menu item
Description
Copies
Use the Copies feature to set the default number of copies for all copy jobs.
Sides
Use the Sides feature to indicate whether the original document is printed on one or
both sides, and whether the copies should be printed on one or both sides.
Collate
When you are making multiple copies of a document, use the Collate feature to
assemble each set of pages in the same order as the original document.
Turn off the Collate feature to group the same pages together. For example, if you
are making five copies of a document that has two pages, all five first pages would
be grouped together and all five second pages would be grouped together.
Reduce/Enlarge
Use the Reduce/Enlarge feature to scale the size of the document up or down.
To reduce the image, select a scaling percentage that is less than 100. To enlarge
the image, select a scaling percentage that is greater than 100.
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Paper Selection
Use the Paper Selection feature to specify which tray to use for printing copies.
Image Adjustment
Use the Image Adjustment feature to improve the overall quality of the copy.
Content Orientation
Use the Content Orientation feature to specify the direction of the content on the
page of the original document.
Optimize Text/Picture
Use the Optimize Text/Picture feature to optimize the output for a particular type of
content: text, printed pictures, or photographs.
Pages per Sheet
Use the Pages per Sheet feature to copy multiple pages onto one sheet of paper.
Original Size
Use the Original Size feature to describe the page size of the original document.
Booklet Format
Use the Booklet Format feature to copy two or more pages onto one sheet of paper
so you can fold the sheets in the center to form a booklet. The product arranges the
pages in the correct order. For example, if the original document has eight pages,
the product prints pages 1 and 8 on the same sheet.
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Menu item
Description
Edge-To-Edge
Use the Edge-To-Edge feature to avoid shadows that can appear along the edges of
copies when the original document is printed close to the edges. Combine this
feature with the Reduce/Enlarge feature to ensure that the entire page is printed on
the copies.
Job Build
Use the Job Build feature to divide a complex job into smaller segments. This is
useful when you are copying or scanning an original document that has more
pages than the document feeder can hold, or when you want to combine pages that
have different sizes into one job.
Set new default copy settings
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Make a single copy
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, touch the Start
button.
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Make multiple copies
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, touch the Copy button.
3.
Touch the Copies field to open a keypad.
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Make multiple copies
121
4.
Enter the number of copies, and then touch the
OK button.
5.
Touch the Start
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Chapter 6 Copy
button.
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Copy a multiple-page original
The document feeder holds up to 100 pages (depending on the thickness of the pages).
1.
Place the document into the document feeder
with the pages facing up. Adjust the paper
guides to fit the size of the document.
2.
From the Home screen on the product control
panel, touch the Copy button.
3.
Touch the Copies field to open a keypad.
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Copy a multiple-page original
123
4.
Enter the number of copies, and then touch the
OK button.
5.
Touch the Start
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Chapter 6 Copy
button.
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Collate a copy job
1.
From the Home screen on the product control
panel, touch the Copy button.
2.
Touch the Collate button.
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Collate a copy job
125
3.
Touch the Collate on (Sets in page order)
option. Touch the OK button.
4.
Touch the Start
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Chapter 6 Copy
button.
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Staple a copy job
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1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the Staple/Collate button.
3.
Select a Staple option. Touch the OK button.
4.
Touch the Start
button.
Staple a copy job
127
Copy on both sides (duplex)
Copy on both sides automatically
1.
Load the original documents into the document
feeder with the first page facing up, and with
the top of the page leading.
2.
Adjust the paper guides to fit the size of the
document.
3.
From the Home screen on the product control
panel, touch the Copy button.
4.
Touch the Sides button.
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5.
To make a two-sided copy from a one-sided
original, touch the 1-sided original, 2-sided
output button.
To make a two-sided copy from a two-sided
original, touch the 2-sided original, 2-sided
output button.
To make a one-sided copy from a two-sided
original, touch the 2-sided original, 1-sided
output button.
Touch the OK button.
6.
Touch the Start
button.
Copy on both sides manually
1.
Lift the scanner lid.
2.
Place the document face-down on the scanner
glass with the upper-left corner of the page in
the upper-left corner of the glass.
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Copy on both sides (duplex)
129
3.
Gently close the scanner lid.
4.
From the Home screen on the product control
panel, touch the Copy button.
5.
Touch the Sides button.
6.
To make a two-sided copy from a one-sided
original, touch the 1-sided original, 2-sided
output button.
To make a two-sided copy from a two-sided
original, touch the 2-sided original, 2-sided
output button.
To make a one-sided copy from a two-sided
original, touch the 2-sided original, 1-sided
output button.
Touch the OK button.
7.
Touch the Start
8.
The product prompts you to load the next
original document. Place it on the glass, and
then touch the Scan button.
9.
The product temporarily saves the scanned
images. Touch the Finish button to finish
printing the copies.
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Chapter 6 Copy
button.
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Reduce or enlarge a copy image
1.
From the Home screen on the product control
panel, touch the Copy button.
2.
Touch the Reduce/Enlarge button.
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Reduce or enlarge a copy image
131
3.
Select one of the predefined percentages, or
touch the Scaling field and type a percentage
between 25 and 200 when using the
document feeder or between 25 and 400
when copying from the scanner glass. Touch
the OK button. You can also select these
options:
●
Auto: The product automatically scales the
image to fit the paper size in the tray.
●
Auto Include Margins: The product
reduces the image slightly to fit the entire
scanned image within the printable area
on the page.
NOTE: To reduce the image, select a scaling
percentage that is less than 100. To enlarge
the image, select a scaling percentage that is
greater than 100.
4.
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Touch the Start
Chapter 6 Copy
button.
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Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the More Options button, and then touch the Optimize Text/Picture button.
3.
Select one of the predefined options, or touch the Manually adjust button and then adjust the slider
in the Optimize For area. Touch the OK button.
4.
Touch the Start
button.
NOTE: These settings are temporary. After you have finished the job, the product returns to the
default settings.
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Optimize copy quality for text or pictures
133
Adjust the copy lightness/darkness
1.
From the Home screen on the product control
panel, touch the Copy button.
2.
Touch the Image Adjustment button.
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3.
Adjust the sliders to set the Darkness level, the
Contrast level, the Sharpness level, and the
Background Cleanup level. Touch the OK
button.
4.
Touch the Start
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button.
Adjust the copy lightness/darkness
135
Set the paper size and type for copying on special
paper
1.
From the Home screen on the product control
panel, touch the Copy button.
2.
Touch the Paper Selection button.
3.
Select the tray that holds the paper that you
want to use, and then touch the OK button.
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Use Job Build mode
Use the Job Build feature to combine several sets of original documents into one copy job. Also use this
feature to copy an original document that has more pages than the document feeder can accommodate
at one time.
1.
Place the document face-down on the scanner glass, or place it face-up in the document feeder
and adjust the paper guides to fit the size of the document.
2.
From the Home screen on the product control panel, touch the Copy button.
3.
Touch the More Options button, and then touch the Job Build button.
4.
Touch the Job Build on button.
5.
Touch the OK button.
6.
If necessary, select copy options.
7.
button. After each page is scanned, or when the document feeder is empty, the
Touch the Start
control panel prompts you for more pages.
8.
If the job contains more pages, load the next page, and then touch the Scan button.
The product temporarily saves all the scanned images. Touch the Finish button to print the copy
job.
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Use Job Build mode
137
Copy a book
1.
Lift the scanner lid.
2.
Place the book on the scanner glass with the
spine aligned with the mark on the rear, center
of the scanner glass.
3.
Gently close the scanner lid.
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4.
From the Home screen on the product control
panel, touch the Start
button.
5.
Repeat these steps for each page that you
want to copy.
NOTE: This product does not have the capability to distinguish left and right pages. Assemble the
copied pages carefully.
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Copy a book
139
Copy a photo
Copy photos from the scanner glass.
1.
Lift the scanner lid.
2.
Place the photo on the scanner glass with the
picture-side down and the upper-left corner of
the photo in the upper-left corner of the glass.
3.
Gently close the scanner lid.
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4.
From the Home screen on the product control
panel, touch the Copy button.
5.
Touch the More Options button at the bottom
of the screen.
6.
Touch the Optimize Text/Picture button.
7.
Select the Photograph option, and then touch
the OK button.
8.
Touch the Start
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button.
Copy a photo
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7
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Scan/send
●
Set up scan/send features
●
Change default scan/send settings from the product control panel
●
Send a scanned document to a network folder
●
Send a scanned document to a folder in the product memory
●
Send a scanned document to a USB flash drive
●
Send a scanned document to one or more email addresses
●
Use the address book to send email
●
Scan a photo
143
Set up scan/send features
The product offers the following scan and send features:
●
Scan and save files to a folder on your network.
●
Scan and save files to the product memory.
●
Scan and save files to a USB flash drive.
●
Scan and send documents to one or more email addresses.
Some scan and send features are not available on the product control panel until you use the
HP Embedded Web Server to enable them.
NOTE: To find detailed information about using the HP Embedded Web Server, click the Help link in
the upper-right corner of each HP Embedded Web Server page.
1.
Open a Web browser, and then enter the product IP address in the address line.
2.
When the HP Embedded Web Server opens, click the Scan/Digital Send tab.
3.
If you did not set up the E-mail feature during software installation, you can enable it by using the
HP Embedded Web Server.
a.
Click the E-mail Setup link.
b.
Select the Enable Send to E-mail check box to enable the feature.
c.
Select the outgoing mail server to use, or click the Add button to add a different server to the
list. Follow the on-screen prompts.
NOTE: If you do not know the name of the mail server, you can usually find it by opening
your email program and looking at the outgoing mail configuration settings.
4.
144
d.
In the Address Message area, configure the default setting for the From address.
e.
Configuring the other settings is optional.
f.
Click the Apply button at the bottom of the page.
Enable the Save to Network Folder feature.
a.
Click the Save to Network Folder Setup link.
b.
Select the Enable Save to Network Folder check box to enable the feature.
Chapter 7 Scan/send
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5.
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c.
Configure the options that you want to customize.
d.
Click the Apply button at the bottom of the page.
Enable the Save to USB feature.
a.
Click the Save to USB Setup link.
b.
Select the Enable Save to USB check box.
c.
Click the Apply button at the bottom of the page.
Set up scan/send features
145
Change default scan/send settings from the product
control panel
1.
From the Home screen on the product control
panel, scroll to and touch the Administration
button.
2.
Open the Scan/Digital Send Settings menu.
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Chapter 7 Scan/send
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3.
Select the category of scan and send settings
that you want to configure.
4.
Open the Default Job Options menu, and
configure the options. Touch the Save button to
save the settings.
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Change default scan/send settings from the product control panel
147
Send a scanned document to a network folder
The product can scan a file and save it in a folder on the network. The following operating systems
support this feature:
●
Windows Server 2003, 64-bit
●
Windows Server 2008, 64-bit
●
Windows XP, 64-bit
●
Windows Vista, 64-bit
●
Windows 7, 64-bit
●
Novell v5.1 and later (access to the Quick Sets folders only)
NOTE: You can use this feature with Mac OS X v10.6 and earlier if you have configured Windows
File Sharing.
NOTE: You might be required to sign in to the product to use this feature.
The system administrator can use the HP Embedded Web Server to configure pre-defined Quick Sets
folders, or you can provide the path to another network folder.
1.
148
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
Chapter 7 Scan/send
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2.
From the Home screen on the product control
panel, touch the Save to Network Folder
button.
NOTE: If prompted, type your user name
and password.
3.
To use one of the preset job settings, select one
of the items in the Quick Sets list.
4.
To set up a new job, touch the File Name: text
field to open a keyboard, and then type the
name for the file. Touch the OK button.
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Send a scanned document to a network folder
149
5.
If necessary, touch the File Type drop-down
menu to select a different output file format.
6.
Touch the Add
button that is below the
Folder Path field to open a keyboard, and then
type the path to the network folder. Use this
format for the path:
\\path\path
Touch the OK button.
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Chapter 7 Scan/send
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7.
To configure settings for the document, touch
the More Options button.
8.
Touch the Start
button to save the file.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
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Send a scanned document to a network folder
151
Send a scanned document to a folder in the product
memory
Use this procedure to scan a document and save it on the product so you can print copies at any time.
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, scroll to and touch the Save to Device
Memory button.
NOTE: If prompted, enter your user name
and password.
3.
Select an existing folder, or touch the New
Folder button to create a new folder.
4.
Enter the name for the file in the File Name:
field.
5.
To configure settings for the document, touch
the More Options button.
6.
Touch the Start
152
button to save the file.
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Send a scanned document to a USB flash drive
The product can scan a file and save it in a folder on a USB flash drive.
NOTE: You might be required to sign in to the product to use this feature.
Before you can use this feature, you must enable the USB port. Use the following procedure to enable
the port from the product control-panel menus:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Enable Retrieve from USB
Select the Enable option, and then touch the Save button.
Scan and save the document
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, scroll to and touch the Save to USB
button.
NOTE: If prompted, enter your user name
and password.
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Send a scanned document to a USB flash drive
153
3.
Insert the USB flash drive into the USB port on
the left side of the product control panel.
NOTE: You might need to remove the cover
from the USB port.
4.
You can save the file on the root of the USB
flash drive, or save it in a folder. To save it in
a folder, select one of the folders in the list, or
touch the New Folder button to create a new
folder on the USB flash drive.
5.
Enter the name for the file in the File Name:
field. Touch the OK button. Select the file type
from the File Type drop-down list. Touch the
OK button.
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6.
To configure settings for the document, touch
the More Options button.
7.
Touch the Start
button to save the file.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
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Send a scanned document to a USB flash drive
155
Send a scanned document to one or more email
addresses
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, type your user name
and password.
3.
Touch the To field to open a keyboard.
NOTE: If you are signed in to the product,
your user name or other default information
might appear in the From: field. If so, you
might not be able to change it.
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4.
Enter the email address. To send to multiple
addresses, separate the addresses with a
semicolon, or touch the Enter button on the
touchscreen keyboard after you type each
address.
5.
Complete the CC:, Subject:, and File Name:
fields by touching the field and using the
touchscreen keyboard to enter information.
Touch the OK button when you have
completed the fields.
6.
To change the settings for the document touch
the More Options button.
7.
If you are sending a two-sided document,
select the Original Sides menu and select the
2-sided option. Touch the OK button.
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Send a scanned document to one or more email addresses
157
8.
Touch the Start
button to begin sending.
NOTE: The product might prompt you to add
the email address to the address book.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
9.
To set up another email job, touch the OK
button on the Status screen.
NOTE: You have the option to retain the
settings from this job to use for the next job.
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Use the address book to send email
You can send email to a list of recipients by using the address book. Depending on how the product is
configured, you might have one or more of the following address book viewing options.
●
All Contacts: Lists all the contacts that are available to you.
●
Personal Contacts: Lists all the contacts that are associated with your user name. These contacts
are not visible to other people who use the product.
NOTE: You must be signed in to the product to see the Personal Contacts list.
●
Local Contacts: Lists all the contacts that are stored in the product memory. These contacts are
visible to all people who use the product.
Add contacts to the address book from the product control panel
If you are signed in to the product, contacts that you add to the address book will not be visible to other
people who use the product.
If you are not signed in to the product, contacts that you add to the address book will be visible to all
people who use the product.
NOTE: You can also use the HP Embedded Web Server (EWS) to create and manage the address
book.
1.
From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, enter your user name
and password.
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Use the address book to send email
159
2.
Touch the Address Book
button that is next
to the To: field to open the Address Book
screen.
3.
Touch the Add
button that is in the lower left
corner of the screen.
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Chapter 7 Scan/send
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4.
In the Name field, enter the name of the
contact.
5.
From the menu list, select the E-mail Address
option, and then enter the contact's email
address.
Touch the OK button to add the contact to the
list.
Send a document to email by using the address book
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
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Use the address book to send email
161
2.
From the Home screen on the product control
panel, touch the E-mail button.
NOTE: If prompted, enter your user name
and password.
3.
Touch the Address Book
button that is next
to the To: field to open the Address Book
screen.
4.
From the drop-down list, select the address
book view that you want to use.
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5.
Select a name from the list of contacts, and
then touch the right arrow
button to add the
name to the recipients list.
Repeat this step for each recipient, and then
touch the OK button.
6.
Touch the Start
button to begin sending.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
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Use the address book to send email
163
Scan a photo
1.
Lift the scanner lid.
2.
Place the photo on the scanner glass with the
picture-side down and the upper-left corner of
the photo in the upper-left corner of the glass.
3.
Gently close the scanner lid.
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4.
From the Home screen on the product control
panel, touch one of the buttons for the scan/
send features:
●
Save to Network Folder
●
Save to Device Memory
●
Save to USB
5.
Select an existing folder, or touch the New
Folder button to create a new folder.
6.
Enter the name for the file in the File Name:
field.
7.
Touch the More Options button at the bottom
of the screen.
8.
Touch the Optimize Text/Picture button.
9.
Select the Photograph option, and then touch
the OK button.
10. Touch the Start
button.
NOTE: These settings are temporary. After you have finished the job, the product returns to the
default settings.
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Scan a photo
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8
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Fax
●
Configure required fax settings
●
Configure fax dialing settings
●
Configure general fax send settings
●
Configure fax billing codes
●
Configure default options for fax send jobs
●
Configure fax receive settings
●
Use a fax printing schedule
●
Block incoming faxes
●
Configure default options for fax receive jobs
●
Fax archiving and forwarding
●
Create a speed dial list
●
Add a number to an existing speed dial list
●
Delete a speed dial list
●
Delete a single number from a speed dial list
●
Send a fax by entering numbers manually
●
Send a fax by using a speed dial
●
Search a speed-dial list by name
●
Send a fax by using fax address book numbers
●
Search the fax address book
●
Cancel a fax
●
Use Fax over VoIP networks
●
Fax reports
167
Configure required fax settings
You must configure certain settings before you can use the fax feature. If these settings are not
configured, the fax icon is unavailable. These settings include:
●
Country/region
●
Date/Time
●
Company Name
●
Fax Number
●
Dialing Prefix (optional)
This information is used in the fax header, which is for printing on all outgoing faxes.
NOTE: When first installed, the fax accessory might read some of these settings from the product;
therefore, a value might already be set. Check the values to verify that they are correct.
NOTE: In the U.S. and many other countries/regions, setting the date, time, country/region, phone
number, and company name is a legal requirement for fax.
Fax Setup Wizard
The Fax Setup Wizard guides you through a step-by-step procedure to configure fax settings that are
required to use the fax feature. If the settings are not configured, the fax feature is disabled.
The first time the product is turned on with a fax accessory installed, access the Fax Setup Wizard by
following these steps:
1.
From the Home screen on the product control panel, touch the Initial Setup button.
2.
Touch the Fax Setup Wizard menu.
3.
Follow the steps in the Fax Setup Wizard to configure the required settings.
4.
When the Fax Setup Wizard finishes, the option to hide the Initial Setup button appears on the
Home screen.
Access the Fax Setup Wizard after initial setup through the control panel by following these steps:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
168
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Fax Setup Wizard
Follow the steps in the Fax Setup Wizard to configure the required settings. Fax setup is complete.
Chapter 8 Fax
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NOTE: The settings configured using the Fax Setup Wizard on the control panel override any settings
made in the HP Embedded Web Server.
NOTE: If the Fax Settings menu does not appear in the menu listing, LAN or internet fax might be
enabled. When LAN or internet fax is enabled, the analog fax accessory is disabled and the Fax
Settings menu does not display. Only one fax feature, either LAN fax, analog fax, or internet fax, can
be enabled at a time. If you want to use analog fax when LAN fax is enabled, use the HP MFP Digital
Sending Software Configuration Utility or the HP Embedded Web Server to disable LAN fax.
Set or verify the date and time
The date and time setting for the fax accessory is the same value as the product date and time setting.
Use the Fax Setup Wizard to provide this information, or follow these steps:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
General Settings
●
Date/Time Settings
●
Date/Time
3.
Touch the correct Time Zone setting for your locale.
4.
Touch the Month drop-down menu and select a month.
5.
Touch the boxes next to the Date drop-down menu to enter the day and year from the keypad.
6.
Touch the boxes below the Time heading to enter the hour and minutes from the keypad, and then
touch the AM or PM button.
7.
Touch the Adjust for Daylight Savings feature, if necessary.
8.
Touch the Save button to save the settings.
Set or verify the date/time format
The date and time format setting for the fax accessory is in the same format as the product date and
time setting. Use the Fax Setup Wizard to provide this information, or follow these steps:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
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●
General Settings
●
Date/Time Settings
●
Date/Time Format
Touch a Date Format option.
Configure required fax settings
169
170
4.
Touch a Time Format option.
5.
Touch the Save button to save the settings.
Chapter 8 Fax
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Configure fax dialing settings
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Fax Dialing Settings
Configure any of the following settings:
Menu item
Description
Fax Dial Volume
Use the Fax Dial Volume setting to control the product's dialing volume level when
sending faxes.
Dialing Mode
The Dialing Mode setting sets the type of dialing that is used: either tone (touch-tone
phones) or pulse (rotary-dial phones).
Fax Send Speed
The Fax Send Speed setting sets the modem bit rate (measured in bits per second)
of the Analog Fax modem while sending a fax.
Redial Interval
●
Fast (default) — v.34/max 33,600 bps
●
Medium — v.17/max 14,600 bps
●
Slow — v.29/max 9,600 bps
The Redial Interval setting selects the number of minutes between retries if the
number dialed is busy or not answering, or if an error occurs.
NOTE: You might observe a redial message on the control panel when both the
Redial On Busy and Redial On No Answer settings are set to off. This occurs when
the fax accessory dials a number, establishes a connection, and then loses the
connection. As a result of this error condition, the fax accessory performs three
automatic redial attempts regardless of the redial settings. During this redial
operation, a message displays on the control panel to indicate that a redial is in
progress.
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Redial on error
The Redial on error feature sets the number of times a fax number will be redialed
when an error occurs during a fax transmission.
Redial On Busy
The Redial On Busy setting selects the number of times (0 through 9) the fax
accessory redials a number when the number is busy. The interval between retries is
set by the Redial Interval setting.
Redial On No Answer
The Redial On No Answer setting selects the number of times the fax accessory
redials if the number dialed does not answer. The number of retries is either 0 to 1
(used in the U.S.) or 0 to 2, depending on the country/region setting. The interval
between retries is set by the redial interval setting.
Configure fax dialing settings
171
172
Menu item
Description
Detect Dial Tone
The Detect Dial Tone setting determines whether the fax checks for a dial tone
before sending a fax.
Dialing Prefix
The Dialing Prefix setting allows you to enter a prefix number (such as a "9" to
access an outside line) when dialing. This prefix number is automatically added to
all phone numbers when dialed.
Chapter 8 Fax
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Configure general fax send settings
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
General Fax Send Settings
Configure any of the following settings:
Menu item
Description
Fax Number Confirmation
When the Fax Number Confirmation feature is enabled, the fax number must be
entered twice to ensure that it was entered correctly. The feature is disabled by
default.
PC Fax Send
Use the PC Fax Send feature to send faxes from a PC. This feature is enabled by
default.
Fax Header
Use the Fax Header feature to control whether the header is appended to the top,
and content is shifted down, or if the header is overlayed on top of the previous
header.
JBIG Compression
Enabling the JBIG Compression feature can reduce phone-call charges by reducing
fax transmission time and might be the preferred setting. However, using the JBIG
Compression feature might cause compatibility problems when communicating with
some older fax machines, in which case you might need to disable it.
NOTE: The JBIG Compression feature works only when both the sending and
receiving machines have this setting.
Error Correction Mode
Normally, the fax accessory monitors the signals on the telephone line while it is
sending or receiving a fax. If the fax accessory detects an error during the
transmission and the Error Correction Mode setting is on, the fax accessory can
request that the error portion of the fax be sent again.
The Error Correction Mode feature is enabled by default. You should turn it off only
if you are having trouble sending or receiving a fax and if you are willing to accept
the errors in the transmission and a probable quality reduction in the image.
Turning off the setting might be useful when you are trying to send a fax overseas or
receive one from overseas, or if you are using a satellite telephone connection.
NOTE: Some VoIP providers might suggest turning off the Error Correction Mode
setting. However, this is not usually necessary.
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Configure general fax send settings
173
Configure fax billing codes
The billing-code setting, when enabled, prompts the user to enter a number when sending a fax. This
number is placed in the billing-code report. To view the billing-code report, either print the report or
query it by using an application.
Billing codes are disabled by default. Follow these steps to enable billing codes:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
Fax Settings
●
Fax Send Settings
●
Fax Send Setup
●
Billing Codes
Touch the Enable Billing Codes feature to enable billing codes.
NOTE: To disable billing codes, deselect the Enable Billing Codes feature, touch the Save
button, and then skip the remaining steps.
To allow users to edit billing codes, select the Allow users to edit billing codes box.
174
4.
Touch the Default Billing Code field to open the keyboard.
5.
Enter the billing code and then touch the OK button.
6.
Touch the Minimum Length field to open the keypad.
7.
Type the minimum number of digits you want in the billing code, and then touch the OK button.
8.
Touch the Save button.
Chapter 8 Fax
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Configure default options for fax send jobs
NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
Configure any of the following settings:
Menu item
Description
Image Preview
Use the Image Preview feature to preview the fax image before you send it. You
can configure the preview to be optional for all users, required for all users, or
disabled for all users.
Resolution
The outgoing fax resolution setting determines the maximum resolution supported by
the receiving fax. The fax accessory uses the highest possible resolution common to
the sending and receiving fax machines (as limited by this setting).
NOTE: To reduce phone time, faxes wider than 21.25 cm (8.5 in) are
automatically sent by using standard or fine resolution.
NOTE:
The higher the resolution, the longer the transmission time required.
NOTE: LAN fax resolution settings vary by vendor and might differ from the
settings listed.
Original Sides
Use the Original Sides feature to select 1-sided or 2-sided originals.
Notification
Use the Notification feature to select when and how you are notified of the status of
an outgoing fax. This setting applies to the current fax only. To change the setting
permanently, change the default setting.
Content Orientation
Use the Content Orientation feature to set how the fax content is oriented on the
page. For 1–sided pages, choose Portrait (short-edge on top, default setting) or
Landscape (long-edge on top). For 2–sided pages, choose Book-style (short-edge on
top) or Flip-style (long-edge on top).
Original Size
Use the Original Size feature to match your fax content to the size of the original
document.
Image Adjustment
Use the Image Adjustment feature to adjust the Darkness, Contrast, Background
Cleanup, or Sharpness settings.
In some cases, a gray background on the document causes the fax to transmit more
slowly.
NOTE:
setting.
Optimize Text/Picture
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Touch the Default button to reset the sharpness setting to the factory
Use the Optimize Text/Picture feature to produce fax output that best matches the
original. Sending graphics and photos in text mode results in lower quality images.
Configure default options for fax send jobs
175
176
Menu item
Description
Job Build
Use the Job Build feature to combine multiple originals into a single fax job.
Blank Page Suppression
Use the Blank Page Suppression feature to prevent blank pages in a fax from being
printed.
Chapter 8 Fax
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Configure fax receive settings
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Fax Receive Setup
Configure any of the following settings:
Menu item
Description
Ringer Volume
Touch the Ringer Volume drop-down menu and adjust the ringer volume settings.
Rings To Answer
The Rings To Answer setting determines the number of times the phone rings before
the call is answered by the fax accessory.
NOTE: The default range for the available options for the Rings To Answer setting
is country/region-specific. The range of possible Rings To Answer options is limited
by country/region.
If you experience problems with the fax accessory answering, and the Rings To
Answer setting is 1, try increasing it to 2.
Fax Receive Speed
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Touch the Fax Receive Speed drop down menu and select one of the following
options:
●
Fast (default) — v.34/max 33,600 bps
●
Medium — v.17/max 14,600 bps
●
Slow — v.29/max 9,600 bps
Ring Interval
Touch the box beneath the Ring Interval heading to open the keypad. Enter a value
for the ring interval on the keypad, and then touch the OK button. The default
setting for ring interval is 600 ms.
Ring Frequency
Touch the box beneath the Ring Frequency heading to open the keypad. Enter a
value for the ring frequency on the keypad, and then touch the OK button. The
default setting for ring frequency is 68 Hz, which detects rings up to 68 Hz.
Configure fax receive settings
177
Use a fax printing schedule
NOTE: Before enabling a fax-printing schedule, a schedule must be created.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Fax Printing Schedule
3.
Touch the Use Fax Printing Schedule option.
4.
Touch the Schedule button.
5.
Touch the Fax Printing Mode button.
6.
Touch the green plus sign to open the Schedule a Weekly Fax Event screen.
7.
Select an option under the Event Type heading:
●
Print incoming faxes
●
Store incoming faxes
8.
Touch the Time fields to open the keypad and then enter the hour and minute values when
incoming faxes will be printed or stored.
9.
Touch the Event Days buttons for the days to apply the fax printing schedule.
10. Touch the OK button.
11. Touch the Save button to save the fax printing schedule.
12. Touch the Save button to enable fax printing schedule.
NOTE: Only one fax printing schedule can be applied per day.
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Block incoming faxes
Use the fax block list setting to create a list of blocked phone numbers. When a fax is received from a
blocked phone number, the fax is not printed and is immediately deleted from memory.
Create a blocked-fax list
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Blocked Fax Numbers
3.
Touch the Fax Number to Block field to display the keyboard.
4.
Type a number and then touch the OK button.
5.
Touch the green arrow to move the number to the Blocked Fax Numbers list.
NOTE: To add additional blocked fax numbers, repeat steps 3 through 5.
6.
Touch the Save button to save the blocked fax numbers list.
Delete numbers from the blocked-fax list
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1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Blocked Fax Numbers
3.
Touch the number to be deleted from the Blocked Fax Numbers list, touch the Delete button, and
then touch the Save button.
4.
Touch the OK button to confirm the deletion of the number.
5.
Repeat steps 3 and 4 to delete more numbers from the Blocked Fax Numbers list, or touch the
Delete All button, and then touch the Save button, to delete all numbers from the Blocked Fax
Numbers list at once.
Block incoming faxes
179
Configure default options for fax receive jobs
NOTE: Default job option settings are shared across all fax methods; analog, LAN, and internet fax.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Receive Settings
●
Default Job Options
Configure any of the following settings:
180
Menu item
Description
Notification
The Notification setting controls when the fax call report is printed for incoming
faxes.
Stamp Received Faxes
The Stamp Received Faxes setting enables or disables stamping incoming faxes.
The stamp prints the date, time, phone number, and page number on each
incoming page.
Fit to Page
When selecting a page size to print a fax, the product determines the closest page
size that matches the intended size from sizes available in the product. If the fit-topage setting is enabled and the received image is larger than that page size, the
product attempts to scale the image to fit the page. If this setting is disabled, an
incoming image larger than the page splits across pages.
Paper Selection
Use the Paper Selection feature to specify which tray to use for printing faxes.
Sides
Use the Sides feature to specify 1–sided or 2–sided ouput for faxes.
Chapter 8 Fax
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Fax archiving and forwarding
Use the fax archive feature to save archival copies of all incoming faxes, all outgoing faxes, or both, to
a specified email address, network folder, or FTP server.
Use the fax forwarding feature to forward all received faxes, all outgoing faxes, or both, to another fax
number. When fax forwarding is enabled, the receiving product prints the fax and also forwards the
fax to the fax forward number.
Use the HP Embedded Web server to enable and configure these features.
Enable fax archiving
1.
Open a Web browser, and then enter the product IP address in the address line.
2.
When the HP Embedded Web Server opens, click the Fax tab.
3.
Click the Fax Archive and Forwarding link.
4.
In the Fax Archive area, select an option from the Fax Archiving drop-down list.
5.
Select an option from the Type of Fax Job to Archive drop-down list.
6.
Select an option from the Archive Destination drop-down list.
NOTE: If you want to archive to email, you will need to configure the SMTP server information.
7.
Click the Apply button at the bottom of the page.
Enable fax forwarding
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1.
Open a Web browser, and then enter the product IP address in the address line.
2.
When the HP Embedded Web Server opens, click the Fax tab.
3.
Click the Fax Archive and Forwarding link.
4.
In the Fax Forwarding area, click the Enable Fax Forwarding box.
5.
Select an option from the Type of Fax Job to Forward drop-down list.
6.
Enter the fax number in the Fax Forwarding Number field.
7.
Click the Apply button at the bottom of the page.
Fax archiving and forwarding
181
Create a speed dial list
1.
From the Home screen on the product control
panel, touch the Fax button.
2.
Touch the Speed Dials button to display the
Speed Dials screen.
3.
Touch one of the unassigned One Touch
Speed Dials numbers.
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Chapter 8 Fax
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4.
Touch the Speed Dial Name field to display
the keyboard.
5.
Type a name for the speed dial.
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Create a speed dial list
183
6.
Type a fax number for the speed dial.
NOTE: To enter additional fax numbers for a
speed dial, touch the screen to the right of the
last digit of the previously entered fax number.
When the cursor appears, touch the enter key
to move the cursor to the next line. Repeat this
step to enter all the numbers for the speed dial.
Touch the OK button.
7.
The name and fax number (or numbers)
display next to the selected One Touch Speed
Dials number.
Touch the OK button to return to the Fax
screen.
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Chapter 8 Fax
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Add a number to an existing speed dial list
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1.
From the Home screen on the product control panel, scroll to and touch the Fax button.
2.
Touch the Speed Dials button to display the Speed Dials screen.
3.
Touch the One Touch Speed Dials number of the list to be edited.
4.
Touch the down arrow on the Speed Dial Name box to open the drop-down menu.
5.
Touch the Fax Numbers item.
6.
To add a fax number for a speed dial name, touch the screen to the right of the last digit of the
last fax number in the list. When the cursor appears, touch the enter key to move the cursor to the
next line and then type the fax number.
7.
Touch the OK button to return to the Speed Dials screen.
8.
Touch the OK button to return to the Fax screen.
Add a number to an existing speed dial list
185
Delete a speed dial list
186
1.
From the Home screen on the product control panel, scroll to and touch the Fax button.
2.
Touch the Speed Dials button to display the Speed Dials screen.
3.
Touch the One Touch Speed Dials number of the list to be deleted.
4.
Touch the Delete button.
5.
Touch the Yes button to confirm the deletion of the speed dial list and to return to the Fax screen.
Chapter 8 Fax
ENWW
Delete a single number from a speed dial list
ENWW
1.
From the Home screen on the product control panel, scroll to and touch the Fax button.
2.
Touch the Speed Dials button to display the Speed Dials screen.
3.
Touch the One Touch Speed Dials number of the list to open the keyboard.
4.
Touch the down arrow on the Speed Dial Name box to open the drop-down menu and then touch
the Fax Numbers option.
5.
Scroll through the list of fax numbers and touch the screen to the right of last digit of the fax
number to be deleted. Use the backspace key to delete the fax number.
6.
Touch the OK button to return to the Speed Dials screen.
7.
Touch the OK button to return to the Fax screen.
Delete a single number from a speed dial list
187
Send a fax by entering numbers manually
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, touch the Fax button. You might be
prompted to type a user name and password.
3.
Touch the More Options button. Verify that the
settings match those of your original. When all
settings are completed, touch the up arrow to
scroll to the main Fax screen.
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Chapter 8 Fax
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4.
Touch the Fax Number field to open the
keypad.
5.
Enter a phone number and then touch the OK
button.
6.
Touch the Start
button to send the fax.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
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Send a fax by entering numbers manually
189
Send a fax by using a speed dial
1.
Place the document face-down on the scanner
glass, or place it face-up in the document
feeder and adjust the paper guides to fit the
size of the document.
2.
From the Home screen on the product control
panel, touch the Fax button.
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Chapter 8 Fax
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3.
Touch the number button for the speed dial
name you want to use. The speed dial name
appears in the Fax Recipients section of the
Fax screen.
4.
Touch the Start
button to send the fax.
NOTE: You can preview the image at any
time by touching the Preview button in the
upper-right corner of the screen. For more
information about this feature, touch the Help
button on the preview screen.
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Send a fax by using a speed dial
191
Search a speed-dial list by name
NOTE: If you do not know the unique name of the speed dial, type a letter to select any portion of the
list. For example, to view speed-dial names that begin with the letter N, type the letter N. If no matching
entries exist, a message appears before the search shows the entry that is closest to the letter N.
192
1.
From the Home screen on the product control panel, touch the Fax button.
2.
Touch the search button. This button looks like a magnifying glass and is located to the right of the
Speed Dials button.
3.
Type the first letters of the speed dial name to search for. As matches are found, the list at the top
of the search screen is populated. If necessary, scroll to see all the entries, or type more letters to
narrow the search.
4.
Select the appropriate name from the list and touch the OK button. The speed-dial list on the main
fax screen shows the selected entry within the list of numbers.
5.
Touch a speed dial number to add it to the recipients list.
6.
Select or search for additional names as needed.
Chapter 8 Fax
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Send a fax by using fax address book numbers
The fax address book feature allows you to store fax numbers on the product.
Your Microsoft® Exchange contact list might also be enabled on the product to appear in the fax
address book.
1.
From the Home screen on the product control
panel, touch the Fax button.
2.
Touch the Address Book icon to display the
Address Book screen.
3.
Select a fax address book source from the
drop-down menu.
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Send a fax by using fax address book numbers
193
4.
Touch the names to highlight and then touch
the right arrow icon to move the highlighted
names to the Fax Recipients section.
5.
Touch the OK button to return to the Fax
screen.
6.
Touch the Start
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Chapter 8 Fax
button to send the fax.
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Search the fax address book
Use the fax address book search feature to complete a name search of the address book.
ENWW
1.
From the Home screen on the product control panel, touch the Fax button.
2.
Touch the Address Book
3.
Select the All Contacts or Local Contacts option in the drop-down menu at the top of the fax
address book screen.
4.
Touch the Search icon (magnifying glass) next to the drop-down menu.
5.
On the keyboard, enter the first letter or letters of the name; matching recipients display on the
screen. Type more letters to further refine the search. Select a name, and then touch the OK
button.
6.
Touch the right arrow to transfer the selected name to the Fax Recipients list.
7.
Touch the OK button to return to the Send Fax screen.
button.
Search the fax address book
195
Cancel a fax
To cancel a current fax job, touch the Cancel Job button on the fax status screen.
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Chapter 8 Fax
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Use Fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into
packets which travel on the Internet. The packets are converted and transmitted back to analog signals
at or near the destination.
Transmission of information on the Internet is digital instead of analog. Therefore, there are different
constraints on the fax transmission that might require different fax settings than the analog Public
Switched Telephone Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax
transmission is more sensitive to a VoIP environment.
The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory
500 when it is connected to a VoIP service:
ENWW
●
Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned
on. The V.34 protocol handles any changes in transmission speed needed to accommodate VoIP
networks.
●
If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17).
●
If errors and retries persist, set the fax speed to Slow (V.29) because some VoIP systems cannot
handle the higher signal rates associated with fax.
●
In rare cases, if errors persist, turn off ECM on the product. The image quality might decrease.
Ensure that the image quality is acceptable with ECM off before using this setting.
●
If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP
provider for help.
Use Fax over VoIP networks
197
Fax reports
The following sections list the fax reports available on this product. These reports can be printed or
viewed on the product control panel.
The following fax reports are available on this product:
●
Fax Activity Log
●
Billing Codes Report
●
Blocked Fax List
●
Speed Dial List
●
Fax Call Report
Use the following steps to print or view a fax report:
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Reports
●
Fax Reports
3.
Select the log or report to print or view.
4.
Touch the Print or View button.
Fax activity log
The fax activity log includes the following information.
●
The fax header information configured on the product.
●
The job number of each fax job.
●
Date and time of faxes received, sent, or failed to send.
●
The type of fax job; send or receive.
●
Identification of the sender (phone number, if available)
●
Duration (off-hook time)
●
Number of pages
●
Result (successfully sent, pending, or failed to send which includes error type and code)
The database stores the most recent 500 fax entries. The database fax entries include any fax session
as an entry. For example, a fax session could be a sent fax, received fax, or firmware upgrades.
Depending on the activity, there might be fewer than 500 entries in the report.
If you want to use the log for record keeping purposes, print the log periodically and then clear it.
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To clear the fax activity log, complete the following steps.
1.
On the control panel, touch the Administration icon.
2.
Open the following menus:
3.
●
Fax Settings
●
Clear fax activity log
Touch the Clear button to clear the fax activity log.
Billing code report
The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing
code. The following information is provided in this report.
●
Billing code number
●
Date and time of all faxes that were successfully sent
●
Identification number
●
Duration (off hook time)
●
Number of pages sent
●
Result (success)
The database stores the most recent 500 faxes. If you want to use the report for record-keeping
purposes, print the report periodically and then clear it.
Blocked fax list report
The blocked fax list report contains the list of fax numbers that the product has been configured to not
receive faxes from.
Speed dial list report
A speed dial list report lists the fax numbers assigned to speed dial names.
Fax call report
The fax call report is a brief report that indicates the status of the last fax that was sent or received.
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Fax reports
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Chapter 8 Fax
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9
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Manage the product
●
Configure IP network settings
●
HP Embedded Web Server
●
HP Utility (Mac OS X)
●
Use HP Web Jetadmin software
●
Economy settings
●
Product security features
●
Upgrade the product firmware
201
Configure IP network settings
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP print drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1.
Print a configuration page, and locate the IP address.
●
If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●
If you are using IPv6, the IP address is a hexadecimal combination of characters and digits. It
has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2.
To open the HP Embedded Web Server, type the IP address into the address line of a Web
browser.
3.
Click the Networking tab to obtain network information. You can change settings as needed.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv4 address, subnet mask, and default
gateway.
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1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV4 Settings
●
Config Method
3.
Select the Manual option, and then touch the Save button.
4.
Open the Manual Settings menu.
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5.
Touch the IP Address, Subnet Mask, or Default Gateway option.
6.
Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK
button.
Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Administration menus to manually set an IPv6 address.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
To enable manual configuration, open the following menus:
●
Network Settings
●
Jetdirect Menu
●
TCP/IP
●
IPV6 Settings
●
Address
●
Manual Settings
●
Enable
Select the On option, and then touch the Save button.
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3.
To configure the address, touch the Address button and then touch the field to open a keypad.
4.
Use the keypad to enter the address, and then touch the OK button.
5.
Touch the Save button.
Configure IP network settings
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HP Embedded Web Server
Use the HP Embedded Web Server to view product status, configure product network settings, and to
manage printing functions from your computer instead of from the product control panel. The following
are examples of what you can do using the HP Embedded Web Server:
●
View product status information
●
Determine the remaining life for all supplies and order new ones
●
View and change tray configurations
●
View and change the product control-panel menu configuration
●
View and print internal pages
●
Receive notification of product and supplies events
●
View and change network configuration
To use the HP Embedded Web Server, your browser must meet the following requirements:
●
Windows: Microsoft Internet Explorer 5.01 or later or Netscape 6.2 or later
●
Mac OS X: Safari or Firefox using Bonjour or an IP address
●
Linux: Netscape Navigator only
●
HP-UX 10 and HP-UX 11: Netscape Navigator 4.7
The HP Embedded Web Server works when the product is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based product connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the product is connected to the network, the HP Embedded Web Server is automatically
available.
Open the HP Embedded Web Server
1.
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Identify the product IP address or host name. If the Network
button is visible on the Home
screen on the product control panel, touch that button to display the address. Otherwise, follow
these steps to print or view the product configuration page:
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
◦
Reports
◦
Configuration/Status Pages
◦
Configuration Page
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2.
c.
Touch the Print or View button.
d.
Find the IP address or host name on the Jetdirect page.
In a supported Web browser on your computer, enter the product IP address or host name in the
address/URL field.
HP Embedded Web Server features
Information tab
Table 9-1 HP Embedded Web Server Information tab
Menu
Description
Device Status
Shows the product status and shows the estimated life remaining of HP supplies. The
page also shows the type and size of paper set for each tray. To change the default
settings, click the Change Settings link.
Job Log
Shows a summary of all jobs the product has processed.
Configuration Page
Shows the information found on the configuration page.
Supplies Status Page
Shows the status of the supplies for the product.
Event Log Page
Shows a list of all product events and errors. Use the HP Instant Support link (in
the Other Links area on all HP Embedded Web Server pages) to connect to a set
of dynamic Web pages that help you solve problems. These pages also show
additional services available for the product.
Usage Page
Shows a summary of the number of pages the product has printed, grouped by
size, type, and paper print path.
Device Information
Shows the product network name, address, and model information. To customize
these entries, click the Device Information menu on the General tab.
Control Panel Snapshot
Shows an image of the current screen on the control–panel display.
Print
Upload a print-ready file from your computer to print. The product uses the default
print settings to print the file.
Printable Reports and Pages
Lists the internal reports and pages for the product. Select one or more items to
print.
General tab
Table 9-2 HP Embedded Web Server General tab
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Menu
Description
Control Panel Customization
Reorder, show, or hide features on the control–panel display, and change the
default display language.
Quick Sets Setup
Configure jobs that are available in the Quick Sets area of the Home screen on the
product control panel.
Alerts
Set up email alerts for various product and supplies events.
HP Embedded Web Server
205
Table 9-2 HP Embedded Web Server General tab (continued)
Menu
Description
Control Panel Administration
Menu
Shows the menu structure of the Administration menu on the control panel.
AutoSend
Configure the product to send automated emails regarding product configuration
and supplies to specific email addresses.
Edit Other Links
Add or customize a link to another Web site. This link displays in the Other Links
area on all HP Embedded Web Server pages.
Ordering Information
Enter information about ordering replacement toner cartridges. This information
displays on the supplies status page.
Device Information
Name the product and assign an asset number to it. Enter the name of the primary
contact who will receive information about the product.
Language
Set the language in which to display the HP Embedded Web Server information.
Date and Time
Set the date and time or synchronize with a network time server.
Energy Settings
Set or edit a wake time, sleep time, and sleep delay for the product. You can set a
different schedule for each day of the week and for holidays. You can also set
which interactions with the product cause it to wake from sleep mode.
Backup and Restore
Create a backup file that contains product and user data. If necessary, you can use
this file to restore data to the product.
Restore Factory Settings
Restore product settings to the factory defaults.
Solution Installer
Install third-party software programs that can enhance the product functionality.
Firmware Upgrade
Download and install product firmware upgrade files.
Quota and Statistics Services
Provides connection information about third-party job-statistics services.
NOTE: You can configure settings on this screen, but the HP Embedded Web
Server provides more advanced configuration options than are available through
the Administration menu.
Copy/Print tab
Table 9-3 HP Embedded Web Server Copy/Print tab
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Menu
Description
Retrieve from USB Setup
Enable or disable the Retrieve from USB menu on the control panel.
Manage Stored Jobs
Enable or disable the ability to store jobs in the product memory, and configure jobstorage options.
Adjust Paper Types
If print quality problems occur when using a specific paper type, you can override
factory–default mode settings.
General Print Settings
Configure settings for all print jobs, including copy jobs or received faxes.
Copy Settings
Configure the default options for copy jobs.
Manage Trays
Configure settings for paper trays.
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Scan/Digital Send tab
Table 9-4 HP Embedded Web Server Scan/Digital Send tab
Menu
Description
Address Book
Add email addresses into the product one at a time, and edit email addresses that
have already been saved in the product. You can also use the Import/Export tab
to transfer a large list of frequently-used email addresses to the product all at once,
rather than adding them one at a time.
E-mail and Save to Network
Folder Quick Setup Wizards
Configure the product to send scanned images as email attachments.
E-mail Setup
Configure the default email settings for digital sending, including the following:
Save to Network Folder Setup
Save to USB Setup
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Configure the product to save scanned images to network-folder Quick Sets. Quick
Sets provide easy access to files saved on the network.
●
Settings for the outgoing mail (SMTP) server
●
Default settings for E-mail Quick Sets jobs
●
Default message settings, such as the "From" address and the subject line
●
Settings for digital signatures and encryption
●
Settings for email notifications
●
Default scan settings for email jobs
●
Default file settings for email jobs
Configure the network folder settings for digital sending, including the following:
●
Default settings for Quick Sets jobs saved in a network folder
●
Settings for notifications
●
Default scan settings for jobs saved in a network folder
●
Default file settings for for jobs saved in a network folder
Configure the USB settings for digital sending, including the following:
●
Default settings for Quick Sets jobs saved on a USB flash drive
●
Settings for notifications
●
Default scan settings for jobs saved on a USB flash drive
●
Default file settings for for jobs saved on a USB flash drive
OXPd: Workflow
Use third-party workflow tools.
Digital Sending Software Setup
Configure settings related to using optional Digital Sending software.
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207
Fax tab (Fax models only)
Table 9-5 HP Embedded Web Server Fax tab
Menu
Description
Fax Send Setup
Configure settings for sending faxes, including the following:
●
Default common job settings for outgoing faxes
●
Default setting for sending faxes using the internal fax modem
●
Settings for using a LAN fax service
●
Settings for using an Internet fax service
Speed Dials
Manage fax speed dial numbers. You can also import .CSV files containing email
addresses, fax numbers, or user records, so that they can be accessed on this
product. You can also export email, fax, or user records from the product into a file
on your computer. You can then use this file as a data backup, or you can use it to
import the records onto another HP product.
Fax Receive Setup
Configure default print options for incoming faxes, and set up a fax printing
schedule.
Fax Archive and Forwarding
Enable or disable fax archiving and fax forwarding, and configure basic settings
for each.
Fax Activity Log
●
Fax archiving is a method to send a copy of all incoming and outgoing faxes
to an email address.
●
Fax forwarding is a method to forward incoming faxes to a different fax
device.
Contains a list of the faxes that have been sent from or received by this product.
Troubleshooting tab
Table 9-6 HP Embedded Web Server Troubleshooting tab
Menu
Description
General Troubleshooting
Select from a variety of reports and tests to help solve problems with the product.
Retrieve Diagnostic Data
Export product information to a file that can be useful for detailed problem analysis.
NOTE: This item is available only if an
administrator password is set from the
Security tab.
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Firmware Upgrade
Download and install product firmware upgrade files.
Restore Factory Settings
Restore product settings to factory defaults.
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Security tab
Table 9-7 HP Embedded Web Server Security tab
Menu
Description
General Security
Configure an administrator password so you can restrict access to certain features
on the product.
Set PJL password for processing PJL commands.
Set file system access and firmware upgrade security.
Enable or disable the Host USB port on the control panel or the USB connectivity
port on the formatter for printing directly from a computer.
View the status of all security settings.
Access Control
Configure access to product functions for specific individuals or groups. Also set up
user accounts and select the method by which individuals sign in to the product.
Protect Stored Data
Configure and manage the internal hard drive for the product. This product includes
an encrypted hard drive for maximum security.
Configure settings for jobs that are stored on the product hard drive.
Certificate Management
Install and manage security certificates for access to the product and the network.
Self Test
Verify that the security functions are running according to expected system
parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this product. You must
enable HP Web Services to use the HP ePrint feature.
Networking tab
Use the Networking tab to configure and secure network settings for the product when it is
connected to an IP-based network. This tab does not display if the product is connected to other types
of networks.
Other Links list
NOTE: You can configure which links display in the Other Links list by using the Edit Other
Links menu on the General tab. The following are the default links.
Table 9-8 HP Embedded Web Server Other Links list
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Menu
Description
HP Instant Support
Connects you to the HP Web site to help you find solutions to product problems.
HP Embedded Web Server
209
Table 9-8 HP Embedded Web Server Other Links list (continued)
210
Menu
Description
Shop for Supplies
Connects to the HP SureSupply Web site, where you can receive information on
options for purchasing original HP supplies, such as toner cartridges and paper.
Product Support
Connects to the support site for the product, from which you can search for help
regarding various topics.
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HP Utility (Mac OS X)
HP Utility is a software program that provides access to the product in Mac OS X.
You can use HP Utility when the product uses a USB cable or is connected to a TCP/IP-based network.
Open HP Utility
From the Finder, click Applications, click Utilities, and then click HP Utility.
If HP Utility is not included in the Utilities list, use the following procedure to open it:
1.
menu, click the System Preferences menu, and then click
At the computer, open the Apple
the Print & Fax icon or the Print & Scan icon.
2.
Select the product in the left side of the window.
3.
Click the Options & Supplies button.
4.
Click the Utility tab.
5.
Click the Open Printer Utility button.
HP Utility features
HP Utility consists of pages that you open by clicking in the All Settings list. At the top of any page,
click the icons to access HP Web sites for the following information:
●
HP Support
●
Supplies
●
Registration
●
Recycling
The following table describes the tasks that you can perform with HP Utility.
Menu
Item
Description
Information And
Support
Supplies Status
Shows the product supplies status and provides links for ordering
supplies online.
Device Information
Shows information about the currently selected product.
File Upload
Transfers files from the computer to the product.
Upload Fonts
Transfers font files from the computer to the product.
HP ePrintCenter
Accesses the HP ePrintCenter.
Update Firmware
Transfers a firmware update file to the product.
NOTE: This option is available only after you open the View menu
and select the Show Advanced Options item.
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HP Utility (Mac OS X)
211
Menu
Item
Description
Commands
Sends special characters or print commands to the product after the
print job.
NOTE: This option is available only after you open the View menu
and select the Show Advanced Options item.
Printer Settings
Scan Settings
Supplies
Management
Configures how the product should behave when supplies are
nearing the end of their estimated life.
Trays Configuration
Changes the default tray settings.
Output Devices
Manages settings for optional output accessories.
Duplex Mode
Turns on the automatic two-sided printing mode.
Protect Direct Ports
Disables printing over USB or parallel ports.
Stored Jobs
Manages print jobs that are stored on the product hard disk.
Network Settings
Configures the network settings, such as the IPv4 and IPv6 settings.
Additional Settings
Provides access to the HP Embedded Web Server.
Scan to E-mail
Opens the HP Embedded Web Server page for configuring settings
for scanning to email.
NOTE:
Scan to Network
Folder
Opens the HP Embedded Web Server page for configuring settings
for scanning to a network folder.
NOTE:
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Chapter 9 Manage the product
USB connections are not supported.
USB connections are not supported.
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Use HP Web Jetadmin software
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction products, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin and click the Self Help and Documentation link to
learn more about upgrades.
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Use HP Web Jetadmin software
213
Economy settings
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner, which might extend the life of the toner cartridge. However, using EconoMode can also reduce
print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that
driver, you can enable the feature by using the HP Embedded Web Server.
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
Click the EconoMode check box.
5.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click
the OK button to print the job.
Optimize speed or energy use
By default the product stays warm between jobs to optimize speed and print the first page of jobs
faster. You can set the product to cool between jobs, which conserves energy.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Energy Settings
●
Optimum Speed/Energy Usage
Select the option that you want to use, and then touch the Save button.
Set sleep mode
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1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open each of the following menus:
●
General Settings
●
Energy Settings
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3.
●
Sleep Timer Settings
●
Sleep Mode/Auto off After
Select the appropriate time period, and then touch the Save button.
NOTE: The sleep-mode default time is 30 minutes.
NOTE: When the product is in sleep mode, the power-button light flashes.
Set the sleep schedule
NOTE: You must configure the date and time settings before you can use the Sleep Schedule feature.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Date/Time Settings
Open the Date/Time Format menu and configure the following settings:
●
Date Format
●
Time Format
4.
Touch the Save button.
5.
Open the Date/Time menu and configure the following settings:
●
Date
●
Time
●
Time Zone
If you are in an area that uses daylight savings time, select the Adjust for Daylight Savings box.
6.
Touch the Save button.
7.
Touch the back-arrow button to return to the Administration screen.
8.
Open the following menus:
9.
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●
General Settings
●
Energy Settings
●
Sleep Schedule
Touch the Add
button, and then select the type of event to schedule: Wake or Sleep.
Economy settings
215
10. Configure the following settings:
●
Time
●
Event Days
11. Touch the OK button, and then touch the Save button.
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Product security features
Security statements
The product supports security standards and recommended protocols that help you keep the product
secure, protect critical information on your network, and simplify the way you monitor and maintain the
product.
For in-depth information about HP's secure imaging and printing solutions, visit www.hp.com/go/
secureprinting. The site provides links to white papers and FAQ documents about security features.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the product.
IPsec provides host-to-host authentication, data integrity, and encryption of network communications.
For products that are connected to the network and have an HP Jetdirect print server, you can configure
IPsec by using the Networking tab in the HP Embedded Web Server.
Sign in to the product
Some features on the product control panel can be secured so that unauthorized people cannot use
them. When a feature is secured, the product prompts you to sign in before you can use it. You can
also sign in without waiting for a prompt by touching the Sign In button on the Home screen.
Typically, you use the same user name and password that you use to sign in to your computer on the
network. Consult the network administrator for this product if you have questions about which
credentials to use.
After you have signed in to the product, a Sign Out button displays on the control panel. To maintain
security for the product, touch the Sign Out button when you have finished using the product.
Assign a system password
Assign an administrator password for access to the product and the HP Embedded Web Server so that
unauthorized users cannot change the product settings.
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1.
Open the HP Embedded Web Server by entering the product IP address into the address line of a
Web browser.
2.
Click the Security tab.
3.
Open the General Security menu.
4.
In the Username field, enter the name to associate with the password.
Product security features
217
5.
Enter the password in the New Password field, and then enter it again in the Verify
password field.
NOTE: If you are changing an existing password, you must first enter the existing password in
the Old Password field.
6.
Click the Apply button. Make note of the password and store it in a safe place.
Encryption support: HP High-Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without
impacting product performance. This hard disk uses the latest Advanced Encryption Standard (AES)
and has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
For more information about the encrypted hard disk, see the HP High-Performance Secure Hard Disk
Setup Guide.
1.
Go to www.hp.com/support.
2.
Enter Secure Hard Disk into the search field and press Enter.
3.
Click the HP High-Performance Secure Hard Disk Drive link.
4.
Click the Manuals link.
Lock the formatter cage
The formatter cage, on the back of the product, has a slot that you can use to attach a security cable.
Locking the formatter cage prevents someone from removing valuable components from the formatter.
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Upgrade the product firmware
Software and firmware upgrades and installation instructions for this product are available at
www.hp.com/support/ljMFPM725series. Click Support & Drivers, click the operating system, and
then select the download for the product.
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Upgrade the product firmware
219
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10 Solve problems
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●
Solve problems checklist
●
Factors that affect product performance
●
Restore factory-set defaults
●
Control-panel help
●
Paper feeds incorrectly or becomes jammed
●
Clear jams
●
Change jam recovery
●
Improve print quality
●
Improve copy quality
●
Improve scan quality
●
Improve fax quality
●
The product does not print or it prints slowly
●
Solve easy-access USB printing problems
●
Solve USB connection problems
●
Solve wired network problems
●
Solve fax problems
●
Solve product software problems (Windows)
●
Solve product software problems (Mac OS X)
●
Remove software (Windows)
●
Remove the print driver (Mac OS X)
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Solve problems checklist
Follow these steps when trying to solve a problem with the product.
1.
If the control panel is blank or black, complete these steps:
a.
Check the power cable.
b.
Check that the power is turned on.
c.
Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip
and its voltage is not within specifications, connect the product directly into the electrical
outlet. If it is already connected into the outlet, try a different outlet.
d.
If none of these measures restores power, contact HP Customer Care.
2.
The control panel should indicate a Ready status. If an error message displays, follow the
instructions on the control panel to resolve the error.
3.
Check the cabling.
a.
Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b.
Make sure that the cable itself is not faulty by using a different cable, if possible.
c.
Check the network connection.
4.
Ensure that the selected paper size and type meet specifications. Also open the Trays menu on the
product control panel and verify that the tray is configured correctly for the paper type and size.
5.
Print a configuration page. If the product is connected to a network, an HP Jetdirect page also
prints.
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
◦
Reports
◦
Configuration/Status Pages
◦
Configuration Page
Touch the Print button to print the page.
If the page does not print, check that at least one tray contains paper.
If the page jams in the product, follow the instructions on the control panel to clear the jam.
If the page does not print correctly, contact HP Customer Care.
If the page prints correctly, the problem is probably with the computer you are using, with the print
driver, or with the program.
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6.
Verify that you have installed the print driver for this product. Check the program to make sure that
you are using the print driver for this product. The print driver is on the CD that came with the
product. You can also download the print driver from this Web site: www.hp.com/go/
ljMFPM725_software.
7.
Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program. If this solution does not work (the document does not print),
complete these steps:
a.
Try printing the job from another computer that has the product software installed.
b.
If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
NOTE: The product will arrive with the USB port disabled. To enable the USB port and use
it to test the product’s connectivity, ensure the product is in the Ready state.
8.
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The product firmware might need to be upgraded. Software and firmware upgrades and
installation instructions for this product are available at www.hp.com/support/ljMFPM725series.
Click Support & Drivers, click the operating system, and then select the download for the
product.
Solve problems checklist
223
Factors that affect product performance
Several factors affect the time it takes to print a job:
224
●
Maximum product speed, measured in pages per minute (ppm)
●
The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●
Product processing and download time
●
The complexity and size of graphics
●
The speed of the computer you are using
●
The USB connection
●
The product I/O configuration
●
The network operating system and configuration (if applicable)
●
The print driver that you are using
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Restore factory-set defaults
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Restore Factory Settings
A verification message advises that completing the reset function might result in loss of data. Touch
the Reset button to complete the process.
NOTE: The product restarts automatically after the reset operation completes.
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Restore factory-set defaults
225
Control-panel help
The product has a built-in Help system that explains how to use each screen. To open the Help system,
touch the Help
button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can
browse through the menu structure by touching the buttons in the menu.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options
for that screen.
button or the Warning
button to
If the product alerts you of an error or warning, touch the Error
open a message that describes the problem. The message also contains instructions to help solve the
problem.
You can print a report of the complete Administration menu so you can more easily navigate to the
individual settings you need.
226
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Reports
●
Configuration/Status Pages
3.
Select the Administration Menu Map option.
4.
Touch the Print button to print the report.
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Paper feeds incorrectly or becomes jammed
●
The product does not pick up paper
●
The product picks up multiple sheets of paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
●
Prevent paper jams
The product does not pick up paper
If the product does not pick up paper from the tray, try these solutions.
1.
Open the product and remove any jammed sheets of paper.
2.
Load the tray with the correct size of paper for your job.
3.
Make sure the paper size and type are set correctly on the product control panel.
4.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate indentation in the tray.
5.
Check the product control panel to see if the product is waiting for you to acknowledge a prompt
to feed the paper manually. Load paper, and continue.
6.
The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water.
The product picks up multiple sheets of paper
If the product picks up multiple sheets of paper from the tray, try these solutions.
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1.
Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not
fan the paper. Return the stack of paper to the tray.
2.
Use only paper that meets HP specifications for this product.
3.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides to the appropriate indentation in the tray.
6.
Make sure the printing environment is within recommended specifications.
Paper feeds incorrectly or becomes jammed
227
The document feeder jams, skews, or picks up multiple sheets of
paper
●
The original might have something on it, such as staples or self-adhesive notes, that must be
removed.
●
Check that all rollers are in place and that the roller-access cover inside the document feeder is
closed.
●
Make sure that the top document-feeder cover is closed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
●
The paper guides must be touching the sides of the paper stack to work correctly. Make sure that
the paper stack is straight and the guides are against the paper stack.
●
The document feeder input tray or output bin might contain more than the maximum number of
pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from
the output bin.
●
Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●
Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free
cloth moistened with warm water. If misfeeds still occur, replace the rollers.
●
From the Home screen on the product control panel, scroll to and touch the Supplies button. Check
the status of the document-feeder kit, and replace it if necessary.
Prevent paper jams
To reduce the number of paper jams, try these solutions.
228
1.
Use only paper that meets HP specifications for this product.
2.
Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
3.
Use paper that has not previously been printed or copied on.
4.
Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray,
straighten the stack, and then return some of the paper to the tray.
5.
Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the
guides so they are touching the paper stack without bending it.
6.
Make sure that the tray is fully inserted in the product.
7.
If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and
feed sheets one at a time.
8.
From the Home screen on the product control panel, scroll to and touch the Trays button. Verify
that the tray is configured correctly for the paper type and size.
9.
Make sure the printing environment is within recommended specifications.
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Clear jams
Jam locations
Use this illustration to troubleshoot jams in the product.
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1
Document feeder
2
Stapler/stacker
3
Output path
4
Duplex path (for two-sided printing)
5
Stapler/stacker output bin
6
Output bin
7
Toner cartridge
8
Input trays
9
Optional input trays
Clear jams
229
Auto-navigation for clearing jams
The auto-navigation feature assists you in clearing jams by providing step-by-step instructions on the
control panel. When you complete a step, the product displays instructions for the next step until you
have completed all steps in the procedure.
Clear jams in the document feeder
1.
Lift the latch to release the document-feeder
cover.
2.
Open the document-feeder cover.
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3.
Lift the jam-access door, and remove any
jammed paper.
If necessary, rotate the green wheel at the front
of the document feeder to remove jammed
paper.
4.
Close the document-feeder cover.
Clear jams in the output-bin area
1.
If paper is visible from the output bin, grasp
the leading edge and remove it.
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231
Clear jams in the stapler/stacker
1.
If paper is visible in the stapler/stacker output
bin, grasp the leading edge of the paper and
slowly pull the paper out of the product.
2.
Open the upper-left door.
3.
Press the green tab down to open the bar.
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4.
Grasp both sides of the paper, and slowly pull
the paper out of the product.
5.
Close the upper-left door door. Make sure that
both sides of the door snap into place.
Clear staple jams
To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of paper (80 g/m2
(20 lb) at a time.
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Clear jams
233
1.
Open the stapler door.
2.
Remove the staple cartridge.
3.
Remove any loose staples from the product.
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4.
Lift up the lever on the front of the staple
cartridge.
5.
Remove the sheet of staples from the stapler.
6.
Push down the lever on the front of the staple
cartridge.
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235
7.
Insert the staple cartridge.
8.
Close the stapler door.
Clear jams in Tray 1
1.
236
Slowly pull the jammed paper out of the
product.
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Clear jams in Tray 2 or Tray 3
1.
Open the right-side access door. If the jammed
page is visible, gently pull it out of the product.
2
3
2.
If you were not able to clear the jam by using
the right-side access door, slide the tray out of
the product.
3.
Remove any damaged paper from the tray.
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237
4.
If the edge of the paper is visible in the feed
area, slowly pull the paper toward the left side
and then out of the product.
NOTE: Do not force the paper if it will not
move easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the toner-cartridge
area.
3
5.
Close the tray.
NOTE: Before replacing the tray, make sure
the paper is flat in the tray at all four corners
and below the tabs on the guides.
6.
Close the right-side access door.
2
3
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Clear jams in the 500-sheet trays
1.
Open the right-side access door and the 500sheet tray jam-access door.
2
3
4
2.
Remove the 500-sheet tray.
2
3
3.
If the edge of the paper is visible in the feed
area, slowly pull the paper toward the right
side and out of the product.
NOTE: Do not force the paper if it will not
move easily. If the paper is stuck in a tray, try
removing it through the tray above (if
applicable) or through the upper, right door.
2
3
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239
4.
Close the 500-sheet tray.
2
3
5.
Close the right-side access door and the 500sheet tray jam-access door.
2
3
4
Clear jams in the 3,500-sheet high-capacity tray
1.
Open the right and left sides of the tray.
4
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Chapter 10 Solve problems
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2.
Remove any damaged sheets of paper.
4
3.
Above the right-side tray, press the green
button to release the jam-access plate.
4
4.
If jammed paper is in the feed area, pull it
down to remove it.
4
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Clear jams
241
5.
Push up on the jam-access plate to close it.
4
6.
Close the right and left sides of the tray.
4
7.
242
Open the jam-access door on the right side of
the high-capacity tray cabinet.
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8.
Lift up the jam-release plate and remove any
jammed paper.
9.
Close the jam-access door on the right side of
the high-capacity tray cabinet.
Clear jams from the toner-cartridge area
1.
Press the cartridge-door-release button.
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Clear jams
243
2.
Open the cartridge door.
3.
Remove the toner cartridge.
CAUTION: To prevent damage to the toner
cartridge, do not expose it to light for more
than a few minutes.
4.
244
Pull the green tab down to open the metal
plate inside the product.
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5.
Slowly pull the paper out of the product. Be
careful to not tear the paper.
CAUTION: Avoid spilling loose toner. Use a
dry, lint-free cloth to clean any toner that might
have fallen into the product. If loose toner falls
into the product, it might cause temporary
problems with print quality. Loose toner should
clear from the paper path after a few pages
are printed. If toner gets on your clothing,
wipe it off with a dry cloth and wash clothing
in cold water. (Hot water sets toner into
fabric.)
6.
Replace the toner cartridge.
7.
Close the cartridge door.
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245
Clear jams in the fuser
1.
Open the fuser door on the left side of the
product.
CAUTION: The fuser can be hot while the
product is in use.
2.
Push down on the green tab to open the fuser
jam-access cover.
3.
Remove any paper from the fuser.
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4.
Close the fuser jam-access cover.
5.
Close the fuser door.
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Clear jams
247
Clear jams from the duplexer
1.
Remove the duplexer.
2.
Remove any paper from the duplexer.
3.
Reinstall the duplexer.
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Change jam recovery
This product provides a jam recovery feature that reprints jammed pages.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the General Settings menu, and then open the Jam Recovery menu.
3.
Select one of the following options:
●
Auto — The product attempts to reprint jammed pages when sufficient memory is available.
This is the default setting.
●
Off — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE: Some pages can be lost if the product runs out of paper while printing a duplex job
with Jam Recovery set to Off.
●
ENWW
On — The product always reprints jammed pages. Additional memory is allocated to store
the last few pages printed.
Change jam recovery
249
Improve print quality
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the
software program from which you were printing.
Set the paper-type setting for the print job
Check the paper type setting if you are printing from a software program and the pages have any of
these problems:
●
smeared print
●
fuzzy print
●
dark print
●
curled paper
●
scattered dots of toner
●
loose toner
●
small areas of missing toner
Check the paper type setting (Windows)
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab.
4.
From the Paper type drop-down list, click the More... option.
5.
Expand the list of Type is: options.
6.
Expand the category of paper types that best describes your paper.
7.
Select the option for the type of paper you are using, and click the OK button.
8.
Click the OK button to close the Document Properties dialog box. In the Print dialog box,
click the OK button to print the job.
Check the paper type setting (Mac OS X)
250
1.
Click the File menu, and then click the Print option.
2.
In the Printer menu, select the product.
3.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list,
and then click the Finishing menu.
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ENWW
4.
Select a type from the Media Type drop-down list.
5.
Click the Print button.
Check the toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the
status of other replaceable maintenance parts.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Reports
●
Configuration/Status Pages
3.
Select the Supplies Status option, and then touch the Print button to print the report.
4.
Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life.
The supplies status page indicates when a supply level is very low. After an HP supply has
reached the very low threshold, HP’s premium protection warranty on that supply has ended.
The supply does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance
parts, the supplies status page lists the genuine HP part numbers.
5.
Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo
on it. For more information on identifying HP cartridges go to www.hp.com/go/
learnaboutsupplies.
Hewlett Packard cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. If you
are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality,
replace the toner cartridge with a genuine HP toner cartridge.
Print a cleaning page
Print a cleaning page to remove dust and excess toner from the fuser if you are having any of the
following problems:
ENWW
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Repeated marks occur on the printed pages.
Improve print quality
251
Use the following procedure to print a cleaning page.
1.
From the Home screen on the product control panel, scroll to and touch the Device Maintenance
button.
2.
Open the following menus:
●
Calibration/Cleaning
●
Cleaning Page
3.
Touch the Print button to print the page.
4.
The cleaning process can take several minutes. When it is finished, discard the printed page.
Visually inspect the toner cartridge
1.
Remove the toner cartridge from the product, and verify that the sealing tape has been removed.
2.
Check the memory chip for damage.
3.
Examine the surface of the green imaging drum on the toner cartridge.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause printquality problems.
4.
If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5.
If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times
and reinstall it. Print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use paper that meets HP specifications
Use different paper if you are having any of the following problems:
●
The printing is too light or seems faded in areas.
●
Specks of toner are on the printed pages.
●
Toner is smearing on the printed pages.
●
Printed characters seem misformed.
●
Printed pages are curled.
Always use a paper type and weight that this product supports. In addition, follow these guidelines
when selecting paper:
252
●
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust,
wrinkles, voids, staples, and curled or bent edges.
●
Use paper that has not been previously printed on.
Chapter 10 Solve problems
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●
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use
in Inkjet printers.
●
Use paper that is not too rough. Using smoother paper generally results in better print quality.
Check the environment
Environmental conditions can directly affect print quality, and they are a common cause for paperfeeding problems. Try the following solutions:
●
Move the product away from drafty locations, such as air-conditioning vents, or open windows or
doors.
●
Make sure the product is not exposed to temperatures or humidity outside of product
specifications.
●
Do not place the product in a confined space, such as a cabinet.
●
Place the product on a sturdy, level surface.
●
Remove anything that is blocking the vents on the product. The product requires good air flow on
all sides, including the top.
●
Protect the product from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the product.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and
is no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that
driver, you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
ENWW
1.
From the software program, select the Print option.
2.
Select the product, and then click the Properties or Preferences button.
3.
Click the Paper/Quality tab, and locate the Print Quality area.
4.
If the entire page is too dark, use these settings:
●
Select the 600 dpi option.
●
Select the EconoMode check box to enable it.
Improve print quality
253
If the entire page is too light, use these settings:
5.
●
Select the FastRes 1200 option.
●
Clear the EconoMode check box to disable it.
Click the OK button to close the Document Properties dialog box. In the Print dialog, click
the OK button to print the job.
Try a different print driver
Try using a different print driver if you are printing from a software program and the printed pages
have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted
fonts. The following print drivers are available at www.hp.com/go/ljMFPM725_software.
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5
HP UPD PCL 6
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Chapter 10 Solve problems
●
Provided as the default driver on the product CD. This driver is automatically
installed unless you select a different one.
●
Recommended for all Windows environments
●
Provides the overall best speed, print quality, and product-feature support for
most users
●
Developed to align with the Windows Graphic Device Interface (GDI) for the
best speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
●
Recommended for printing with Adobe® software programs or with other
highly graphics-intensive software programs
●
Provides support for printing from postscript emulation needs, or for postscript
flash font support
●
Recommended for general office printing in Windows environments
●
Compatible with previous PCL versions and older HP LaserJet products
●
The best choice for printing from third-party or custom software programs
●
The best choice when operating with mixed environments, which require the
product to be set to PCL 5 (UNIX, Linux, mainframe)
●
Designed for use in corporate Windows environments to provide a single
driver for use with multiple product models
●
Preferred when printing to multiple product models from a mobile Windows
computer
●
Recommended for printing in all Windows environments
●
Provides the overall best speed, print quality, and printer feature support for
most users
●
Developed to align with Windows Graphic Device Interface (GDI) for best
speed in Windows environments
●
Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
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Set the individual tray alignment
Adjust the alignment for individual trays when text or images are not centered or aligned correctly on
the printed page.
ENWW
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
General Settings
●
Print Quality
●
Image Registration
3.
Select the tray that you want to adjust.
4.
Touch the Print Test Page button, and then follow the instructions on the printed pages.
5.
Touch the Print Test Page button to verify the results, and then make further adjustments if
necessary.
6.
When you are satisfied with the results, touch the Save button to save the new settings.
Improve print quality
255
Improve copy quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1.
Press the power button to turn off the product,
and then disconnect the power cable from the
electrical outlet.
2.
Open the scanner lid. Align paper that has
copy defects with the scanner glass to identify
the locations of dirt or smudges.
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3.
Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left
side of the scanner), and the white foam
backing. Use a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner. Dry the glass and white plastic
backing by using a chamois or a cellulose
sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might seep
and damage the product.
NOTE: If you are having trouble with streaks
on copies when you are using the document
feeder, be sure to clean the small strip of glass
on the left side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean
debris that causes streaks on copies:
www.youtube.com/watch?v=CGn7FJvH8sE.
4.
Connect the power cable to an outlet, and
then press the power button to turn on the
product.
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Improve copy quality
257
Calibrate the scanner
If the copied image is not positioned correctly on the page, calibrate the scanner.
NOTE: When using the document feeder, make sure to adjust the guides in the input tray so they are
against the original document.
1.
From the Home screen on the product control panel, scroll to and touch the Device Maintenance
button.
2.
Open the following menus:
●
Calibration/Cleaning
●
Calibrate Scanner
3.
Touch the Next button to start the calibration process. Follow the on-screen prompts.
4.
Wait while the product calibrates, and then try copying again.
Check the paper settings
Check the paper settings if copied pages have smears, fuzzy or dark print, curled paper, scattered dots
of toner, loose toner, or areas where toner has dropped out.
Check the paper size and type configuration
1.
From the Home screen on the product control panel, scroll to and touch the Trays button.
2.
Touch the line for the tray that you want to configure, and then touch the Modify button.
3.
Select the paper size and paper type from the lists of options.
4.
Touch the OK button to save your selection.
Select the tray to use for the copy
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the Paper Selection button.
3.
Select the tray that holds the paper that you want to use, and then touch the OK button.
Check the image-adjustment settings
Adjust these additional settings to improve copy quality.
258
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the Image Adjustment button.
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3.
Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the
Background Cleanup level. Touch the OK button.
4.
Touch the Start
button.
Optimize copy quality for text or pictures
Optimize the copy job for the type of image being copied: text, graphics, or photos.
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the More Options button, and then touch the Optimize Text/Picture button.
3.
Select one of the predefined options, or touch the Manually adjust button and then adjust the slider
in the Optimize For area. Touch the OK button.
4.
Touch the Start
button.
NOTE: These settings are temporary. After you have finished the job, the product returns to the
default settings.
Edge-to-edge copying
Use this feature to avoid shadows that can appear along the edges of copies when the original
document is printed close to the edges.
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1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Copy Settings
●
Edge-To-Edge
3.
Select the Edge-To-Edge output option if the original document is printed close to the paper edges.
4.
Touch the OK button.
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259
Clean the pickup rollers and separation pad in the document
feeder
1.
Lift the document-feeder latch.
2.
Open the document-feeder cover.
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3.
Remove any visible lint or dust from each of
the feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4.
Close the document-feeder cover.
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261
Improve scan quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1.
Press the power button to turn off the product,
and then disconnect the power cable from the
electrical outlet.
2.
Open the scanner lid. Align paper that has
copy defects with the scanner glass to identify
the locations of dirt or smudges.
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3.
Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left
side of the scanner), and the white foam
backing. Use a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner. Dry the glass and white plastic
backing by using a chamois or a cellulose
sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might seep
and damage the product.
NOTE: If you are having trouble with streaks
on copies when you are using the document
feeder, be sure to clean the small strip of glass
on the left side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean
debris that causes streaks on copies:
www.youtube.com/watch?v=CGn7FJvH8sE.
4.
Connect the power cable to an outlet, and
then press the power button to turn on the
product.
Check the resolution settings
NOTE: Setting the resolution to a high value increases the file size and the scan time.
ENWW
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the Scan/Digital Send Settings menu.
3.
Select the category of scan and send settings that you want to configure.
4.
Open the Default Job Options menu.
5.
Touch the Resolution button.
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263
6.
Select one of the predefined options. Touch the Save button.
7.
Touch the Start
button.
Check the image-adjustment settings
Adjust these additional settings to improve scan quality.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the Scan/Digital Send Settings menu.
3.
Select the category of scan and send settings that you want to configure.
4.
Open the Default Job Options menu.
5.
Touch the Image Adjustment button.
6.
Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the
Background Cleanup level. Touch the Save button.
7.
Touch the Start
button.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
1.
From the Home screen on the product control panel, touch one of the buttons for the scan/send
features:
●
Save to Network Folder
●
Save to Device Memory
●
Save to USB
2.
Touch the More Options button, and then touch the Optimize Text/Picture button.
3.
Select one of the predefined options, or touch the Manually adjust button and then adjust the slider
in the Optimize For area. Touch the OK button.
4.
Touch the Start
button.
NOTE: These settings are temporary. After you have finished the job, the product returns to the
default settings.
Check the output-quality settings
This setting adjusts the level of comression when saving the file. For the highest quality, select the
highest setting.
264
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the Scan/Digital Send Settings menu.
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3.
Select the category of scan and send settings that you want to configure.
4.
Open the Default Job Options menu.
5.
Touch the Output Quality button.
6.
Select one of the predefined options. Touch the Save button.
7.
Touch the Start
button.
Clean the pickup rollers and separation pad in the document
feeder
1.
Lift the document-feeder latch.
2.
Open the document-feeder cover.
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Improve scan quality
265
3.
Remove any visible lint or dust from each of
the feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4.
266
Close the document-feeder cover.
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Improve fax quality
Check the scanner glass for dirt or smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1.
Press the power button to turn off the product,
and then disconnect the power cable from the
electrical outlet.
2.
Open the scanner lid. Align paper that has
copy defects with the scanner glass to identify
the locations of dirt or smudges.
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267
3.
Clean the main scanner glass, the documentfeeder glass (the small strip of glass on the left
side of the scanner), and the white foam
backing. Use a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner. Dry the glass and white plastic
backing by using a chamois or a cellulose
sponge to prevent spotting.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might seep
and damage the product.
NOTE: If you are having trouble with streaks
on copies when you are using the document
feeder, be sure to clean the small strip of glass
on the left side of the scanner.
NOTE: See this English-language video for a
demonstration of how to identify and clean
debris that causes streaks on copies:
www.youtube.com/watch?v=CGn7FJvH8sE.
4.
Connect the power cable to an outlet, and
then press the power button to turn on the
product.
Check the send-fax resolution settings
NOTE: Increasing the resolution increases the fax size and send time.
268
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
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3.
Touch the Resolution button.
4.
Select one of the predefined options. Touch the Save button.
5.
Touch the Start
button.
Check the image-adjustment settings
Adjust these additional settings to improve send-fax quality
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
●
Default Job Options
3.
Touch the Image Adjustment button.
4.
Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the
Background Cleanup level. Touch the Save button.
5.
Touch the Start
button.
Optimize fax quality for text or pictures
Optimize the fax job for the type of image being scanned: text, graphics, or photos.
1.
From the Home screen on the product control panel, touch the Copy button.
2.
Touch the More Options button, and then touch the Optimize Text/Picture button.
3.
Select one of the predefined options, or touch the Manually adjust button and then adjust the slider
in the Optimize For area. Touch the OK button.
4.
Touch the Start
button.
NOTE: These settings are temporary. After you have finished the job, the product returns to the
default settings.
Check the error-correction settings
The Error Correction Mode setting might be disabled, which can reduce image quality. Follow these
steps to enable it.
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1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Fax Settings
●
Fax Send Settings
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269
3.
●
Fax Send Setup
●
General Fax Send Settings
Select the Error Correction Mode option. Touch the Save button.
Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the
initial recipient's fax machine settings or supplies status.
Clean the pickup rollers and separation pad in the document
feeder
1.
Lift the document-feeder latch.
2.
Open the document-feeder cover.
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3.
Remove any visible lint or dust from each of
the feed rollers and the separation pad using
compressed air or a clean lint-free cloth
moistened with warm water.
NOTE: Lift up the roller assembly so you can
clean the second roller.
4.
Close the document-feeder cover.
Check the fit-to-page setting
If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the
product attempts to scale the image to fit the page. If this setting is disabled, larger images split across
multiple pages.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
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●
Fax Settings
●
Fax Receive Settings
●
Default Job Options
●
Fit to Page
Touch the Enabled option to enable the setting, or touch the Disabled option to disable it. Touch
the Save button.
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271
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is
with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider
making the following changes:
272
●
Make sure the original document is on white (not colored) paper.
●
Increase the fax resolution, quality level, or contrast settings.
●
If possible, send the fax from a computer software program.
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The product does not print or it prints slowly
The product does not print
If the product does not print at all, try the following solutions.
1.
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Make sure the product is turned on and that the control panel indicates it is ready.
◦
If the control panel does not indicate the product is ready, turn the product off and then on
again.
◦
If the control panel indicates the product is ready, try sending the job again.
2.
If the control panel indicates the product has an error, resolve the error and then try sending the
job again.
3.
Make sure the cables are all connected correctly. If the product is connected to a network, check
the following:
◦
Check the light next to the network connection on the product. If the network is active, the
light is green.
◦
Make sure that you are using a network cable and not a phone cord to connect to the
network.
◦
Make sure the network router, hub, or switch is turned on and that it is working correctly.
4.
Install the HP software from the CD that came with the product or use the UPD print driver. Using
generic print drivers can cause delays clearing jobs from the print queue.
5.
From the list of printers on your computer, right-click the name of this product, click Properties,
and open the Ports tab.
◦
If you are using a network cable to connect to the network, make sure the printer name listed
on the Ports tab matches the product name on the product configuration page.
◦
If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.
6.
If you are using a personal firewall system on the computer, it might be blocking communication
with the product. Try temporarily disabling the firewall to see if it is the source of the problem.
7.
If your computer or the product is connected to a wireless network, low signal quality or
interference might be delaying print jobs.
The product does not print or it prints slowly
273
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
274
1.
Make sure the computer meets the minimum specifications for this product. For a list of
specifications, go to this Web site: www.hp.com/support/ljMFPM725series.
2.
When you configure the product to print on some paper types, such as heavy paper, the product
prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not
correct for the type of paper you are using, change the setting to the correct paper type.
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Solve easy-access USB printing problems
●
The Retrieve from USB menu does not open when you insert the USB flash drive
●
The file does not print from the USB flash drive
●
The file that you want to print is not listed in the Retrieve from USB menu
The Retrieve from USB menu does not open when you insert the
USB flash drive
1.
You must enable this feature before you can use it.
a.
From the Home screen on the product control panel, scroll to and touch the Administration
button.
b.
Open the following menus:
c.
●
General Settings
●
Enable Retrieve from USB
Select the Enable option, and then touch the Save button.
2.
You might be using a USB flash drive or a file system that this product does not support. Save the
files on a standard USB flash drive that uses File Allocation Table (FAT) file systems. The product
supports FAT32 USB flash drives.
3.
If another menu is already open, close that menu and then reinsert the USB flash drive.
4.
The USB flash drive might have multiple partitions. (Some USB flash drive manufacturers install
software on the accessory that creates partitions, similar to a CD.) Reformat the USB flash drive to
remove the partitions, or use a different USB flash drive.
5.
The USB flash drive might require more power than the product can provide.
6.
a.
Remove the USB flash drive.
b.
Turn the product off and then on.
c.
Use a USB flash drive that has its own power supply or that requires less power.
The USB flash drive might not be functioning correctly.
a.
Remove the USB flash drive.
b.
Turn the product off and then on.
c.
Try printing from another USB flash drive.
The file does not print from the USB flash drive
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1.
Make sure that paper is in the tray.
2.
Check the control panel for messages. If paper is jammed in the product, clear the jam.
Solve easy-access USB printing problems
275
The file that you want to print is not listed in the Retrieve from USB
menu
276
1.
You might be trying to print a file type that the USB printing feature does not support. The product
supports .pdf, .prn, .pcl, .ps, and .cht file types.
2.
You might have too many files in a single folder on the USB flash drive. Reduce the number of files
in the folder by moving them to subfolders.
3.
You might be using a character set for the file name that the product does not support. In this case,
the product replaces the file names with characters from a different character set. Rename the files
using ASCII characters.
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Solve USB connection problems
If you have connected the product directly to a computer, configure the following setting so the product
wakes from Sleep mode whenever you insert a USB flash drive.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
General Settings
●
Energy Settings
●
Sleep Timer Settings
In the Wake/Auto On to These Events list, select the All events option, and then touch the Save
button.
If you have connected the product directly to a computer, check the cable.
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●
Verify that the cable is connected to the computer and to the product.
●
Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable.
●
Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.
Solve USB connection problems
277
Solve wired network problems
Check the following items to verify that the product is communicating with the network. Before
beginning, print a configuration page from the product control panel and locate the product IP address
that is listed on this page.
●
The product has a poor physical connection
●
The computer is using the incorrect IP address for the product
●
The computer is unable to communicate with the product
●
The product is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The product is disabled, or other network settings are incorrect
The product has a poor physical connection
1.
Verify that the product is attached to the correct network port using a cable of the correct length.
2.
Verify that cable connections are secure.
3.
Look at the network port connection on the back of the product, and verify that the amber activity
light and the green link-status light are lit.
4.
If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the product
278
1.
Open the printer properties and click the Ports tab. Verify that the current IP address for the
product is selected. The product IP address is listed on the product configuration page.
2.
If you installed the product using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
3.
If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of
the IP address.
4.
If the IP address is correct, delete the product and then add it again.
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The computer is unable to communicate with the product
1.
2.
Test network communication by pinging the product.
a.
Open a command-line prompt on your computer. For Windows, click Start, click Run, and
then type cmd.
b.
Type ping followed by a space and then the IP address for your product.
c.
If the window displays round-trip times, the network is working.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
The product is using incorrect link and duplex settings for the
network
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1.
Check the network drivers, print drivers, and the network redirection.
2.
Verify that the operating system is configured correctly.
The product is disabled, or other network settings are incorrect
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1.
Review the configuration page to check the status of the network protocol. Enable it if necessary.
2.
Reconfigure the network settings if necessary.
Solve wired network problems
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Solve fax problems
Checklist for solving fax problems
Use the following checklist to help identify the cause of any fax-related problems you encounter:
●
Are you using the fax cable supplied with the fax accessory? This fax accessory has
been tested with the supplied fax cable to meet RJ11 and functional specifications. Do not
substitute another fax cable; the analog-fax accessory requires an analog-fax cable. It also
requires an analog phone connection.
●
Is the fax/phone line connector seated in the outlet on the fax accessory? Make
sure that the phone jack is correctly seated in the outlet. Insert the connector into the outlet until it
"clicks."
●
Is the phone wall jack working properly? Verify that a dial tone exists by attaching a
phone to the wall jack. Can you hear a dial tone, and can you make or receive a phone call?
What type of phone line are you using?
●
Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.
NOTE: The phone line should be for product fax use only and not shared with other types of
telephone devices. Examples include alarm systems that use the phone line for notifications to a
monitoring company.
●
PBX system: A business-environment phone system. Standard home phones and the fax
accessory use an analog phone signal. Some PBX systems are digital and might not be compatible
with the fax accessory. You need to have access to a standard analog phone connection to be
able to send and receive faxes.
●
Roll-over lines: A phone system feature where a new call "rolls over" to the next available line
when the first incoming line is busy. Try attaching the product to the first incoming phone line. The
fax accessory answers the phone after it rings the number of times set in the rings-to-answer
setting.
NOTE: Roll-over lines can cause problems with receiving faxes. Using roll-over lines with this
product is not recommended.
Are you using a surge-protection device?
A surge-protection device can be used between the wall jack and the fax accessory to protect the fax
accessory against electrical power passed through the phone lines. These devices can cause some fax
communication problems by degrading the quality of the phone signal. If you are having problems
sending or receiving faxes and are using one of these devices, connect the product directly to the
phone jack on the wall to determine whether the problem is with the surge-protection device.
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Are you using a phone company voice-messaging service or an answering
machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the
fax accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If
the rings-to-answer setting for the fax accessory is lower than that of the messaging service, the fax
accessory answers all calls.
Does your phone line have a call-waiting feature?
If the fax telephone line has an activated call-waiting feature, a call-waiting notice can interrupt a fax
call in progress, which causes a communication error. Ensure that a call-waiting feature is not active on
the fax telephone line.
Check fax accessory status
If the analog-fax accessory does not appear to be functioning, print a Configuration Page report to
check the status.
1.
From the Home screen, scroll to and touch the Administration button.
2.
Open the following menus:
3.
●
Reports
●
Configuration/Status Pages
●
Configuration Page
Touch the Print button to print the report, or touch the View button to view the report on the screen.
The report consists of several pages.
NOTE: The product IP address or host name is listed on the Jetdirect Page.
On the Fax Accessory Page of the Configuration Page, under the Hardware Information heading,
check the Modem Status. The following table identifies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax
accessory. If you are using LAN fax or Internet fax, those configurations could be disabling the feature.
Operational / Enabled1
The analog-fax accessory is installed and ready.
Operational / Disabled1
The fax accessory is installed, but you have not configured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the product fax
feature or has enabled LAN fax. When LAN fax is enabled,
the analog-fax feature is disabled. Only one fax feature, either
LAN fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Fax feature is unavailable
on the product control panel.
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281
1
Non-Operational / Enabled/Disabled1
The product has detected a firmware failure. Upgrade the
firmware.
Damaged / Enabled/Disabled1
The fax accessory has failed. Reseat the fax accessory card
and check for bent pins. If the status is still DAMAGED,
replace the analog-fax accessory card.
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled
(analog fax is turned off).
General fax problems
282
Problem
Cause
Solution
The fax failed to send.
JBIG is enabled, and the receiving fax
machine does not have JBIG capability.
Turn off the JBIG setting.
An "Out of Memory" status message
displays on the product control panel.
The product storage disk is full.
Delete some stored jobs from the disk.
From the Home screen on the product
control panel, touch the Retrieve from
Device Memory button. Open the list of
stored jobs or stored faxes. Select a job
to delete, and then touch the Delete
button.
Print quality of a photo is poor or prints
as a gray box.
You are using the wrong page-content
setting or the wrong resolution setting.
Try setting the Optimize Text/Picture
option to Photograph setting.
You touched the Stop
button on the
product control panel to cancel a fax
transmission, but the fax was still sent.
If the job is too far along in the sending
process, you cannot cancel the job.
This is normal operation.
No fax address book button displays.
The fax address book feature has not
been enabled.
Use the HP MFP Digital Sending
Software Configuration utility to enable
the fax address book feature.
Not able to locate the Fax settings in
HP Web Jetadmin.
Fax settings in HP Web Jetadmin are
located under the device's status page
drop-down menu.
Select Digital Sending and Fax from
the drop-down menu.
The header is appended to the top of
the page when the overlay option is
enabled.
For all forwarded faxes, the product
appends the overlay header to the top
of a page.
This is normal operation.
A mix of names and numbers is in the
recipients box.
Names and numbers can both display,
depending on where they are from. The
fax address book lists names, and all
other databases list numbers.
This is normal operation.
A one-page fax prints as two pages.
The fax header is being appended to
the top of the fax, pushing text to a
second page.
To print a one page fax on one page,
set the overlay header to overlay mode,
or adjust the fit-to-page setting.
A document stops in the document
feeder in the middle of faxing.
A jam is in the document feeder.
Clear the jam, and send the fax again.
The volume for sounds coming from the
fax accessory is too high or too low.
The volume setting needs to be adjusted.
Adjust the volume in the Fax Send
Settings menu and the Fax Receive
Settings menu.
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Use Fax over VoIP networks
VoIP technology converts the analog phone signal into digital bits. These are then assembled into
packets which travel on the Internet. The packets are converted and transmitted back to analog signals
at or near the destination.
Transmission of information on the Internet is digital instead of analog. Therefore, there are different
constraints on the fax transmission that might require different fax settings than the analog Public
Switched Telephone Network (PSTN). Fax is very dependent upon timing and signal quality, so a fax
transmission is more sensitive to a VoIP environment.
The following are suggested changes in settings for the HP LaserJet Analog Fax Accessory
500 when it is connected to a VoIP service:
●
Begin with the fax speed set in Fast (V.34) mode and with Error Correction Mode (ECM) turned
on. The V.34 protocol handles any changes in transmission speed needed to accommodate VoIP
networks.
●
If numerous errors or retries occur with the fax speed set to Fast, set it to Medium (V.17).
●
If errors and retries persist, set the fax speed to Slow (V.29) because some VoIP systems cannot
handle the higher signal rates associated with fax.
●
In rare cases, if errors persist, turn off ECM on the product. The image quality might decrease.
Ensure that the image quality is acceptable with ECM off before using this setting.
●
If the preceding setting changes have not improved the VoIP fax reliability, contact your VoIP
provider for help.
Problems with receiving faxes
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Problem
Cause
Solution
Incoming fax calls are not being
answered by the fax accessory (no fax
detected).
The rings-to-answer setting might not be
set correctly.
Check the rings-to-answer setting.
The fax cable might not be connected
correctly, or the fax cable is not
working.
Check the installation. Make sure you
are using the fax cable that came with
the product or with the fax accessory.
The phone line might not be working.
Disconnect the fax accessory from the
phone jack, and then connect a phone.
Try to make a phone call to ensure the
phone line is working.
If you are using a PBX system, the ring
signals might not be configured
correctly.
Check the ring-signal configuration on
the PBX system.
Solve fax problems
283
Problem
Faxes are being received very slowly.
Faxes are not printing on the product.
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Chapter 10 Solve problems
Cause
Solution
A voice-messaging service might be
interfering with incoming faxes.
Do one of the following:
●
Discontinue the messaging service.
●
Use a phone line dedicated to fax
calls.
●
Decrease the rings-to-answer for the
fax accessory to a number less than
the rings-to-answer for the voice
mail.
You might be receiving a complex fax,
such as one with many graphics.
Complex faxes take longer to transmit.
The sending fax machine might have a
slow modem speed.
The fax accessory only receives the fax
at the fastest modem speed the sending
fax machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent
or is being received is very high. A
higher resolution typically results in
better quality, but also requires a longer
transmission time.
Ask the sender to decrease the resolution
and resend the fax.
If there is a poor phone-line connection,
the fax accessory and the sending fax
machine slow down the transmission to
adjust for errors.
Ask the sender to resend the fax. Ask the
phone company to check the phone line.
No paper is in the input tray.
Load paper. Any faxes received while
the input tray is empty are stored and
will print after the tray has paper.
The Fax Printing Schedule feature is in
use.
Faxes print according to the schedule.
To print faxes immediately, disable the
Fax Printing Schedule feature.
The product is either low on toner or has
run out of toner.
If configured, the product stops printing
as soon as it is low on toner or runs out
of toner. Any faxes received are stored
in memory and print after the toner has
been replaced.
The incoming call might be a voice call.
Incoming voice calls usually show up in
the call report as a No Fax Detected
error. Because these are voice calls and
not a fax error, no action is necessary.
The incoming fax was interrupted.
Verify that the fax telephone line does
not have an activated call-waiting
feature. A call-waiting notice can
interrupt a fax call in progress, which
causes a communication error.
The Fax Printing Schedule feature is set
to the Always store faxes option.
Change the Fax Printing Schedule
setting to the Always print faxes option.
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Problems with sending faxes
Problem
Cause
Solution
Faxes are transmitting very slowly.
You might be sending a complex fax,
such as one with many graphics.
Complex faxes take longer to transmit.
The receiving fax machine might have a
slow modem speed.
The fax accessory only sends the fax at
the fastest modem speed the receiving
fax machine can use. Wait for the fax
transmission to complete.
The resolution at which the fax was sent
or is being received is very high. A
higher resolution typically results in
better quality, but also requires a longer
transmission time.
Decrease the resolution and change the
Optimize Text/Picture option.
If there is a poor phone-line connection,
the fax accessory and the receiving fax
machine slow down the transmission to
adjust for errors.
Cancel and resend the fax. Ask the
phone company to check the phone line.
The document might have a gray
background, which can increase fax
transmission time.
Use the Image Adjustment feature to
clean up the background shading.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The phone line might not be working.
Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
The phone line might be noisy or poor
quality.
Try using a slower fax speed to improve
the reliability of transmission. Use the
Fax Dialing Settings menu to set the fax
speed for sending faxes.
A call-waiting feature might be active.
Verify that the fax telephone line does
not have an activated call-waiting
feature. A call-waiting notice can
interrupt a fax call in progress, which
causes a communication error.
If the fax accessory is on a PBX system,
the PBX system might be generating a
dial tone the fax accessory cannot
detect.
Disable the detect-dial-tone setting.
There might be a poor phone
connection.
Try again later.
The receiving fax machine might be
malfunctioning.
Try sending to another fax machine.
The phone line might not be working.
Disconnect the fax accessory from the
phone jack, and connect a phone. Try to
make a phone call to ensure the phone
line is working.
Faxes quit during sending.
The fax accessory is receiving faxes but
is not sending them.
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Solve fax problems
285
Problem
Cause
Solution
Outgoing fax calls keep dialing.
The fax accessory automatically redials
a fax number if the Redial On Busy
option is on or if the Redial On No
Answer option is on.
This is normal operation. If you do not
want the fax to retry, set the Redial On
Busy option to 0, set the Redial On No
Answer option to 0, and set the Redial
on error option to 0.
Faxes you send are not arriving at the
receiving fax machine.
The receiving fax machine might be
turned off or might have an error
condition, such as being out of paper.
Ask the recipient to make sure the fax
machine is turned on and ready to
receive faxes.
A fax might be in memory because it is
waiting to redial a busy number, or
there are other jobs ahead of it waiting
to be sent.
If a fax job is in memory for either of
these reasons, an entry for the job
displays in the fax log. Print the fax
activity log, and check the Result
column for jobs with a Pending
designation.
Fax error codes
If a fax problem occurs which prevents or interrupts fax transmission, an error code is generated that
can help in determining the cause of the problem. Error codes show up in the fax activity log, the fax
call report, and the T.30 Protocol Trace. Print one of these reports to obtain the error code. A detailed
description of the error codes and the appropriate action is available at www.hp.com. Search for
HP LaserJet Analog Fax Accessory 500.
Fax error messages on the product control panel
If the fax process is interrupted or an error occurs during a fax transmission or reception, a two-part
status/error description is generated by the fax subsystem on the product. Normal or successful faxes
also generate messages indicating success. The message information consists of a text description and
a numeric code (a few messages do not include numeric codes). Only the text part of the message is
displayed on the product control panel; however, both the text message and numeric code are listed in
the Fax Activity Report, Fax Call Report, and the Fax T.30 Trace. The numeric code is shown in
parentheses after the text part of the message in the reports.
The fax modem generates the numeric code. Usually a numeric code of (0) indicates a normal modem
response. Some messages always display a numeric code of (0), other messages can have a range of
numeric codes, and a few messages have no numeric code. Usually a numeric code of (0) indicates an
error was not associated with the fax modem, but occurred in another part of the fax system or other
product sytem such as the printing system. Non-zero error codes give further detail into the particular
action or process that the modem is executing, and they do not necessarily indicate that there is a
problem with the modem.
286
Chapter 10 Solve problems
ENWW
Persistent error messages with numeric codes different than those listed here require assistance of
customer support. Print a Fax T.30 Trace report before contacting customer support to help identify the
problem. This report contains details of the last fax call.
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
3.
ENWW
●
Troubleshooting
●
Fax
●
Fax T.30 Trace
Select the Print T.30 Report option to print the report.
Solve fax problems
287
Send-fax messages
Table 10-1 Send-fax messages
Message
Error No.
Description
Action
Cancelled
0
Someone cancelled the fax at the
product control panel.
None.
Success
n/a
The fax was sent successfully.
None.
Fail Busy
0
The receiving fax machine is
busy.
The fax will be retired
automatically (if configured),
otherwise try resending fax later.
No Answer
0 or 17
The receiving fax machine is not
answering the call, or a person
answered the call.
The receiving fax machine might
be disconnected or turned off;
contact the receiver to check the
machine. Try resending.
No Dial Tone
0
No dial tone is detected when
sending the fax.
Verify the phone line is active;
set the sending fax to "not" to
detect a dial tone.
Failed
Any
The fax might be corrupted or
not sent.
Try resending fax.
Failed
0
Incompatible page width, or
page had too many bad lines.
Try resending fax; if the error
persists, contact service.
Failed
17 or 36
Lost telephone connection
between sender and receiver.
The issue might be due to voice
calls interrupting the fax, or a
person answering the call.
Try resending the fax.
Failed or Communication
Error
Any besides 17 or 36
General communications issue
where the fax transmission was
interrupted or did not proceed as
expected.
Try resending fax; if the error
persists, contact support.
Space Fail
0
Unable to read or write the fax
image file to disk; could be
corrupt product disk or no space
available on the product's disk.
Try resending fax; if the error
persists, contact support.
Memory Error
0
Out of memory on product.
If the error persists, delete items
from the product memory, such
as stored jobs or saved faxes.
Power Failure
0
A power failure occurred on the
sending fax product during the
fax transmission.
Try resending the fax.
288
Chapter 10 Solve problems
ENWW
Receive-fax messages
Table 10-2 Receive-fax messages
Message
Error No.
Description
Action
Success
n/a
The fax transmission was
successful.
None.
Blocked
n/a
The receiving fax machine is
using the blocked-number feature
and is blocking this fax.
None.
Failed
Any
The fax might be corrupted or
not sent.
Ask the sender to resend the fax;
if the error persists, contact
support.
Failed
0
Incompatible page width or
page had too many bad lines.
Ask the sender to resend the fax;
if the error persists, contact
support.
Failed
17, 36
Lost telephone connection or
interruption between sender/
receiver.
Ask the sender to resend the fax
(if the sending machine does not
automatically retry).
Failed
Any besides 17 or 36
General communications issue
where the fax transmission was
interrupted or did not proceed as
expected.
Ask the sender to resend the fax;
if the error persists, contact
support.
Space Fail
0
Unable to read or write image
file to disk; could be corrupt
product disk or no space on disk.
Ask the sender to resend the fax;
if the error persists, contact
support.
Memory Error
0
Out of memory on product.
If the error persists, delete items
from the product memory, such
as stored jobs or saved faxes.
Print Fail
0
The received image file cannot
be decoded.
Ask the sender to resend the fax;
enable Error Correction Mode if
it is not already enabled.
Power Failure
0
A power failure occurred during
the fax reception.
Ask the sender to resend the fax.
No Fax Detected
17, 36
A voice call was made to the
fax.
None
Service settings
These items in the control-panel menus are intended to be used when an HP service representative is
assisting you.
ENWW
Solve fax problems
289
Settings in the Troubleshooting menu
290
1.
From the Home screen on the product control panel, scroll to and touch the Administration button.
2.
Open the following menus:
●
Troubleshooting
●
Fax
Fax T.30 Trace
This is a printed report of all the communications between the sending and
receiving fax machines for the last Fax transmission or reception. The report
contains detailed error codes and other information that might be useful in
troubleshooting a particular problem related to sending or receiving a fax. Print this
report before contacting HP customer support.
Fax V.34
This setting controls the modem's method of transmission. The Normal setting allows
the modem to select any of the supported fax speeds up to 33,600 bps. The Off
setting sets the fax speed to 14,400 bps or lower, depending on the speed settings
for sending and receiving.
Fax Speaker Mode
In Normal mode, the modem speaker is turned on during dialing, through the initial
connection, and then it turns off. In Diagnostic mode, the speaker is turned on and
remains on for all fax communications until the setting is returned to Normal mode.
Fax Log Entries
The Standard fax log includes basic information such as the time and whether the
fax was successful. The Detailed fax log shows the intermediate results of the redial
process not shown in the Standard fax log.
Chapter 10 Solve problems
ENWW
Solve product software problems (Windows)
A print driver for the product is not visible in the Printer folder
1.
Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-click the icon, and select Close or Disable.
2.
Try connecting the USB cable to a different USB port on the computer.
An error message was displayed during the software installation
1.
Reinstall the product software.
NOTE: Close any applications that are running. To close an application that has an icon in the
system tray, right-click the icon, and select Close or Disable.
2.
Check the amount of free space on the drive where you are installing the product software. If
necessary, free up as much space as you can, and reinstall the product software.
3.
If necessary, run the Disk Defragmenter, and reinstall the product software.
The product is in Ready mode, but nothing prints
1.
Print a configuration page, and verify the product functionality.
2.
Verify that all of the cables are correctly seated and within specifications. This includes the USB
and power cables. Try a new cable.
3.
Verify that the product IP address listed on the configuration page matches the IP address for the
software port. Use one of the following procedures:
Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista
ENWW
a.
Click Start, or for Windows Vista click the Windows icon in the lower-left corner of the
screen.
b.
Click Settings.
c.
Click Printers and Faxes (using the default Start menu view) or click Printers (using the
Classic Start menu view).
d.
Right-click the product driver icon, and then select Properties.
e.
Click the Ports tab, and then click Configure Port.
f.
Verify the IP address, and then click OK or Cancel.
g.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the
correct IP address.
Solve product software problems (Windows)
291
Windows 7
292
a.
Click the Windows icon in the lower-left corner of the screen.
b.
Click Devices and Printers.
c.
Right-click the product driver icon, and then select Printer properties.
d.
Click the Ports tab, and then click Configure Port.
e.
Verify the IP address, and then click OK or Cancel.
f.
If the IP addresses are not the same, delete the driver, and reinstall the driver using the
correct IP address.
Chapter 10 Solve problems
ENWW
Solve product software problems (Mac OS X)
●
The product name does not appear in the product list in the Print & Fax or the Print & Scan list
●
A print job was not sent to the product that you wanted
●
When connected with a USB cable, the product does not appear in the Print & Fax or the Print &
Scan list after the driver is selected
The product name does not appear in the product list in the Print &
Fax or the Print & Scan list
1.
Make sure that the cables are connected correctly and the product is on.
2.
Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax or the Print & Scan list.
3.
Replace the USB or network cable with a high-quality cable.
4.
If necessary, reinstall the software.
NOTE: Connect the USB or network cable before attempting to reinstall the software.
A print job was not sent to the product that you wanted
1.
Open the print queue and restart the print job.
2.
Another product with the same or similar name might have received your print job. Print a
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax or the Print & Scan list.
When connected with a USB cable, the product does not appear in
the Print & Fax or the Print & Scan list after the driver is selected
Software troubleshooting
▲
Make sure that your Mac operating system is Mac OS X 10.6 or later.
Hardware troubleshooting
ENWW
1.
Make sure that the product is turned on.
2.
Make sure that the USB cable is connected correctly.
3.
Make sure that you are using the appropriate high-speed USB cable.
Solve product software problems (Mac OS X)
293
4.
Make sure that you do not have too many USB devices drawing power from the chain. Disconnect
all of the devices from the chain, and connect the cable directly to the USB port on the computer.
5.
Check to see if more than two non-powered USB hubs are connected in a row on the chain.
Disconnect all of the devices from the chain, and then connect the cable directly to the USB port
on the computer.
NOTE: The iMac keyboard is a non-powered USB hub.
294
Chapter 10 Solve problems
ENWW
Remove software (Windows)
Windows XP
1.
Click Start, Control Panel, and then Add or Remove Programs.
2.
Find and select the product from the list.
3.
Click the Change/Remove button to remove the software.
Windows Vista
1.
Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then
click Programs and Features.
2.
Find and select the product from the list.
3.
Select the Uninstall/Change option.
Windows 7
ENWW
1.
Click the Windows icon in the lower-left corner of the screen. Click Control Panel, and then
under the Programs heading, click Uninstall a program.
2.
Find and select the product from the list.
3.
Select the Uninstall option.
Remove software (Windows)
295
Remove the print driver (Mac OS X)
You must have administrator rights to remove the software.
296
1.
Open System Preferences.
2.
Select Print & Fax.
3.
Highlight the product.
4.
Click the minus (-) symbol.
5.
Delete the print queue, if necessary.
Chapter 10 Solve problems
ENWW
Index
Symbols/Numerics
3,500-sheet high-capacity
orientation 44
3,500-sheet high-capacity input
capacity 44
part number 58
3,500-sheet high-capacity tray
clear jams 240
loading 44
500-sheet input tray
part number 58
500-sheet tray
capacity 41
clearing paper jams 239
loading 42
orientation 41
A
accessories
ordering 50
part number 58
activity log 198
address books, email
recipient lists 161
recipient lists, creating 159
adjust copy images 134
administration menu map
description 14
AirPrint
connecting to 112
product name 112
support 112
troubleshooting 113
alternative letterhead mode 34
anticounterfeit supplies 52
B
billing code report
printing 199
ENWW
billing codes 174
billing codes report
description 15
bin
capacity 46
location 46
bins, output
capacity 46
locating 5
blank pages
placing between print jobs
109
blocked fax list
description 15
blocked fax list report
printing 199
Bonjour
identifying 204
booklets
creating (Windows) 93
printing (Mac) 99
books
copying 138
both sides, copying 128, 129
both sides, copying manually
duplex, manual 129
browser requirements
HP embedded Web Server
204
C
calibrate
scanner 258
call report 199
canceling a fax 196
canceling a print request (Mac OS
X) 103
canceling a print request
(Windows) 101
cartridges
imaging drum 59
jams, clearing 243
memory chip 59
non-HP 51, 60
order numbers 60
pull tab 59
recycling 60
replacing 61
sealing tape 59
storage 60
checklist
problems 222
cleaning
control panel 12
paper path 251
rollers 260, 265, 270
scanner glass 256, 262, 267
collate
copy jobs 125
configuration page
description 14
configuring
IP address 20, 23
connecting
to AirPrint 112
connection
USB with Mac 22
USB with Windows 18
control panel
cleaning 12
help 12, 226
locating 5
copy
adjust lightness/darkness 134
books 138
collate 125
enlarge 131
Index
297
from document feeder 120,
121, 123
from glass 120, 121, 123
improve quality 256, 262,
267
Job Build 137
Job Mode 137
multiple originals 137
optimize for text or pictures
133, 259
photos 140
reduce 131
set options 118
special paper 136
staple 127
two-sided documents 128,
129
copy multiple pages 123
copy settings
HP Embedded Web Server
206
counterfeit supplies 52
cover pages
printing on different paper
(Windows) 88
covers, locating 5
current settings page
description 14
D
date/time setting 169
default gateway, setting 202
deleting
stored jobs 108
digital send settings
HP Embedded Web Server
207
digital sending
address books 159, 161
folders 148
job settings 146
product memory 152
recipient lists 161
sending documents 156
USB flash drive 153
document feeder 128
copying two-sided documents
128
jams 230
298
Index
make copies from 120, 121,
123
paper-feeding problems 228
double-sided copying 128, 129
double-sided printing
Mac 97
drivers
changing paper sizes 101
changing settings (Mac) 71
changing settings (Windows)
70
paper types 32
presets (Mac) 97
settings (Mac) 97
universal 68
drum
imaging 59
duplex 128
duplex printing
Mac 97
duplex printing (double-sided)
settings (Windows) 77
duplexer
jams, clearing 248
duplexing
manually (Mac) 97
manually (Windows) 79
E
easy-access USB printing 115
EconoMode setting 214, 253
edge-to-edge copying 259
email
address books 159, 161
recipient lists 161
sending documents 156
email feature
enabling 144
Embedded Web Server (EWS)
assigning passwords 217
features 204
network connection 204
energy use, optimizing 214
enlarge
copy jobs 131
envelope
Tray 1 capacity 35
envelopes
orientation 35
error
codes 286
errors
software 291
Explorer, versions supported
HP Embedded Web Server
204
F
fax
canceling 196
feeding problems 282
optimize for text or pictures
269
required settings 168
setup wizard 168
speed dial 190
fax activity log
description 15
fax address book 193
fax call report
description 15
Fax Reports
description 15
fax settings
HP Embedded Web Server
208
feeding problems 282
file directory page
description 14
file upload, Mac 211
firmware
update, Mac 211
first page
printing on different paper
(Windows) 88
folders
sending to 148
fonts
upload, Mac 211
formatter
security 218
fraud Web site 52
fuser
jams 246
G
gateway, setting default 202
ENWW
general configuration
HP Embedded Web Server
205
group dial. See speed dial
H
hard disks
encrypted 218
help, control panel 12, 226
high-capacity tray
clear jams 240
loading 44
how to connect page
description 14
HP Embedded Web Server
AirPrint settings 113
copy settings 206
digital send settings 207
fax settings 208
general configuration 205
HP Web Services 209
information pages 205
network settings 209
other links list 209
print settings 206
scan settings 207
security settings 209
troubleshooting tools 208
HP Embedded Web Server (EWS)
features 204
network connection 204
HP ePrint software 111
HP ePrint, using 110
HP fraud Web site 52
HP Smart Print 114
HP Universal Print Driver 68
HP Utility 211
HP Utility, Mac 211
HP Web Jetadmin 213
HP Web Services
enabling 209
HP Web Services, enabling 110
I
imaging drum 59
information pages
HP Embedded Web Server
205
printing or viewing 14
ENWW
installing
product on wired networks,
Mac 23
software, wired networks 21
interface ports
locating 6, 8
Internet Explorer, versions
supported
HP Embedded Web Server
204
IP address
configuring 20, 23
IP Security 217
IPsec 217
IPv4 address 202
IPv6 address 203
J
jams
3,500-sheet high-capacity
tray 240
500-sheet tray 239
auto-navigation 230
causes of 228
document feeder 230
duplexer, clearing 248
fuser 246
locations 229
output bin 231
recovery 249
toner-cartridge area 243
Tray 1 236
Tray 2 or Tray 3 237
Jetadmin, HP Web 213
Job Build, copying 137
Job Mode, copying 137
job storage
Mac settings 107
job-separator pages 109
jobs, stored
creating (Windows) 105
deleting 108
printing 108
L
labels
printing (Windows) 85
Tray 1 capacity 35
landscape orientation
changing (Mac) 98
selecting, Windows 83
last page
printing on different paper
(Windows) 88
letterhead
orientation 35
loading
3,500-sheet high-capacity
tray 44
500-sheet tray 42
staples 64
toner cartridges 59
Tray 1 36
Trays 2 and 3 39
log/report
activity log 198
billing code report 199
blocked fax list report 199
fax call report 199
speed dial list report 199
M
Mac
driver settings 71, 97
problems, troubleshooting
removing software 296
Mac driver settings
Job Storage 107
Macintosh
HP Utility 211
managing network 202
manual duplex
Mac 97
Windows 79
manual duplexing
orientation 35
margins, small
copying 259
media
stapling 64
memory
included 2
memory chip
toner cartridge 59
memory DIMMs
security 218
modem speed 283
Index
293
299
multiple pages per sheet
printing (Mac) 98
printing (Windows) 81
output bin
jams 231
locating 5
N
Netscape Navigator, versions
supported
HP embedded Web Server
204
network
settings, changing 202
settings, viewing 202
Network Folder, scan to 148
network settings
HP Embedded Web Server
209
networks
default gateway 202
HP Web Jetadmin 213
IPv4 address 202
IPv6 address 203
subnet mask 202
supported 2
networks, wired
installing product, Mac 23
installing product, Windows
20
non-HP supplies 51, 60
not configured 168
P
page orientation
changing (Mac) 98
page sizes
scaling documents to fit (Mac)
99
scaling documents to fit
(Windows) 91
pages per minute 2
pages per sheet
selecting (Mac) 98
selecting (Windows) 81
paper
3,500-sheet high-capacity input
tray capacity 44
3,500-sheet high-capacity
tray 44
500-sheet tray capacity 41
covers, using different paper
88
first and last pages, using
different paper 88
jams 228
loading Tray 1 36
loading Trays 2 and 3 39
selecting 252
supported paper sizes 28
supported sizes 28
supported types 32
Tray 1 capacity 35
Trays 2 and 3 capacity 38
paper jams
3,500-sheet high-capacity
tray 240
paper pickup problems
solving 227
paper size
changing 101
paper sizes
selecting (Mac) 103
selecting custom sizes (Mac)
103
selecting custom sizes
(Windows) 102
paper type
selecting (Windows) 85
O
on/off button, locating 5
online help, control panel 12,
226
optimize copy images 133, 259
optimize fax images 269
optimize scanned images 164,
264
ordering
supplies and accessories 50
orientation
3,500-sheet high-capacity 44
500-sheet tray 41
changing (Mac) 98
selecting, Windows 83
Tray 1 35
Trays 2 and 3 38
other links list
HP Embedded Web Server
209
300
Index
paper types
selecting (Mac) 98
paper, covers
printing (Mac) 99
paper, ordering 50
part number
accessories 58
part numbers
replacement parts 55
supplies 55
toner cartridges 55
trays 58
PBX systems troubleshooting 285
PCL drivers
universal 68
PCL font list
description 15
performance factors
Tray 1 224
phone lines troubleshooting 285
photos
copying 140
portrait orientation
changing (Mac) 98
selecting, Windows 83
ports
locating 8
power connection
locating 6, 8
power switch, locating 5
presets (Mac) 97
print drivers
supported 68
print drivers (Mac)
changing settings 71
settings 97
print drivers (Windows)
changing settings 70
print on both sides
Mac 97
Windows 79
print settings
HP Embedded Web Server
206
printing
from USB storage accessories
115
settings (Mac) 97
stored jobs 108
ENWW
printing on both sides
settings (Windows) 77
problem-solving
no response 273
slow response 274
product memory
sending to 152
product memory, scan to 152
PS font list
description 15
pull tab on toner cartridges 59
R
recipient lists 161
recycling supplies 60
reduce
copy jobs 131
removing Mac software 296
replacement parts
part numbers 55
replacing toner cartridges 61
required settings
country/region 168
resize documents
Mac 99
Windows 91
restore factory settings 225
rollers
cleaning 260, 265, 270
S
save to device memory
enabling 144
Save to Network Folder 148
save to network folder
enabling 144
Save to product memory 152
Save to USB 153
save to USB
enabling 144
scale documents
Mac 99
Windows 91
scan
job settings 146
scan settings
HP Embedded Web Server
207
scanner
calibrate 258
ENWW
scanner glass
cleaning 256, 262, 267
scanning
optimize for text or pictures
264
scan pictures 164
scanning to email
address books 159, 161
job settings 146
recipient lists 161
sending documents 156
scanning to folder 148
scanning to product memory 152
scanning to USB 153
sealing tape on toner cartridges
59
secuity settings
HP Embedded Web Server
209
security
encrypted hard disk 218
Send to email
enabling 144
sending a fax
delete multiple recipients 186
to multiple recipients 182
using fax address book
numbers 193
sending to email
address books 159, 161
job settings 146
recipient lists 161
sending documents 156
service settings 289
settings
billing codes 174
driver presets (Mac) 97
drivers 70
drivers (Mac) 71
required 168
restore factory 225
shortcuts (Windows)
creating 74
using 72
Sign in
control panel 217
sleep mode
disabling 214
enabling 214
Sleep Schedule
setting 215
slow fax reception 283
slow fax transmission 285
small margins 259
software
HP Utility 211
installing, wired networks 21
problems 291
uninstalling for Windows 295
uninstalling Mac 296
solving
direct-connect problems 277
easy-access USB printing
problems 275
network problems 278
solving problems
AirPrint 113
special paper
copying 136
printing (Windows) 85
special paper for covers
printing (Mac) 99
speed dial
creating 182
delete 186
faxes 190
list report 199
speed dial list
description 15
speed, optimizing 214
staple
copy jobs 127
staple cartridge
loading 64
part number 64
staple options
selecting (Mac) 100
selecting (Windows) 95
stapler
capacity 46
loading staples 64
setting default staple location
46
staples, loading 64
stapling 64
setting default location 46
status
HP Utility, Mac 211
status, fax accessory page 281
Index
301
stopping a print request (Mac OS
X) 103
stopping a print request
(Windows) 101
storage, job
Mac settings 107
stored jobs
creating (Mac) 107
creating (Windows) 105
deleting 108
printing 108
storing
toner cartridges 60
storing jobs
with Windows 105
subnet mask 202
supplies
counterfeit 52
non-HP 51, 60
ordering 50
part numbers 55
recycling 60
replacing toner cartridges 61
status, viewing with HP Utility
211
supplies status 251
supplies status page
description 14
supported paper 28
system requirements
HP Embedded Web Server
204
T
T.30 Trace report 289
TCP/IP
manually configuring IPv4
parameters 202
manually configuring IPv6
parameters 203
toner cartridges
imaging drum 59
jams, clearing 243
loading 59
memory chip 59
non-HP 51, 60
order numbers 60
part numbers 55
pull tab 59
recycling 60
302
Index
replacing 61
sealing tape 59
storage 60
toner-cartridge status 251
transparencies
printing (Windows) 85
Tray 1 capacity 35
Tray 1
capacity 35
jams 236
loading paper 36
orientation 35
Tray 2
clearing jams 237
loading paper 39
Tray 3
clearing jams 237
loading paper 39
trays
configure 33
included 2
loading paper 36
locating 5
part numbers 58
Trays 2 and 3
capacity 38
orientation 38
troubleshooting
AirPrint 113
checklist 222
direct-connect problems 277
easy-access USB printing
problems 275
jams 228, 229
Mac problems 293
network problems 278
paper feed problems 227
PBX systems 285
slow fax reception 283
slow fax transmission 285
troubleshooting tools
HP Embedded Web Server
208
two-sided copying 128, 129
two-sided printing
settings (Windows) 77
uninstalling Windows software
295
universal print driver 68
usage page
description 14
USB
sending to 153
USB configuration, Mac 22
USB configuration, Windows 18
USB storage accessories
printing from 115
USB, scan to 153
V
VoIP 197, 283
W
watermarks
printing (Mac) 104
printing (Windows) 102
Web browser requirements
HP Embedded Web Server
204
Web services status page
description 15
Web sites
fraud reports 52
HP Web Jetadmin,
downloading 213
universal print driver 68
Windows
driver settings 70
universal print driver 68
Windows print drivers
supported 68
wireless printing
AirPrint 112
wizard, fax setup 168
U
uninstalling Mac software 296
ENWW
© 2012 Hewlett-Packard Development Company, L.P.
www.hp.com
*CF066-90901*
*CF066-90901*
CF066-90901