HP Z Z220 Convertible Minitower

HP Z220 SFF, Z220 CMT, Z420, Z620,
and Z820 Workstations
Maintenance and Service Guide
Copyright Information
Warranty
Trademark Credits
© Copyright 2012, 2013 Hewlett-Packard
Development Company, L.P
Hewlett-Packard Company shall not be
liable for technical or editorial errors or
omissions contained herein or for incidental
or consequential damages in connection
with the furnishing, performance, or use of
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limited to, the implied warranties of
merchantability and fitness for a particular
purpose, and is subject to change without
notice. The warranties for HP products are
set forth in the express limited warranty
statements accompanying such products.
Windows is a U.S. registered trademark of
Microsoft Corporation.
Third Edition: February 2013
First Edition: April 2012
669531-003
Nothing herein should be construed as
constituting an additional warranty.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
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constituting an additional warranty. HP shall
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About this guide
This guide provides service and maintenance information, technical details and configuration guidance
for the HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstations.
IMPORTANT: Removal and replacement procedures are now available in videos on
the HP website.
Go to the HP Customer Self-Repair Services Media Library at http://www.hp.com/go/sml.
Guide topics
Hardware overview on page 1
System management on page 39
Component replacement information and guidelines on page 77
Diagnostics and troubleshooting on page 116
Configuring password security and resetting CMOS on page 159
Linux technical notes on page 163
Configuring RAID devices on page 167
System board designators on page 179
NOTE: View the HP Z220 SFF, Z220 CMT, Z420, Z620, and Z820 Workstation Series User Guide
at http://www.hp.com/support/workstation_manuals.
iii
Table of contents
1 Hardware overview ......................................................................................................... 1
HP Z220 SFF Workstation components ....................................................................................... 1
HP Z220 SFF Workstation front panel components ........................................................ 2
HP Z220 SFF Workstation rear panel components ........................................................ 3
HP Z220 SFF Workstation chassis components ............................................................. 4
HP Z220 SFF Workstation system board component ...................................................... 5
HP Z220 SFF Workstation system board architecture ..................................................... 6
Workstation specifications .......................................................................................... 7
HP Z220 CMT Workstation components ..................................................................................... 8
HP Z220 CMT Workstation front panel components ...................................................... 9
HP Z220 CMT Workstation rear panel components .................................................... 10
HP Z220 CMT Workstation chassis components ......................................................... 11
HP Z220 CMT Workstation system board component .................................................. 12
HP Z220 CMT Workstation system board architecture ................................................. 13
Workstation specifications ........................................................................................ 14
HP Z420 Workstation components ........................................................................................... 15
HP Z420 Workstation front panel ............................................................................. 16
HP Z420 Workstation rear panel .............................................................................. 17
HP Z420 Workstation chassis components ................................................................. 18
HP Z420 Workstation system board components ........................................................ 19
HP Z420 Workstation system board architecture ......................................................... 20
HP Z420 Workstation specifications .......................................................................... 21
HP Z620 Workstation components ........................................................................................... 23
HP Z620 Workstation front panel ............................................................................. 23
HP Z620 Workstation rear panel .............................................................................. 24
HP Z620 Workstation chassis components ................................................................. 25
HP Z620 Workstation system board components ........................................................ 26
HP Z620 Workstation system board architecture ......................................................... 27
HP Z620 Workstation specifications .......................................................................... 28
HP Z820 Workstation components ........................................................................................... 30
HP Z820 Workstation front panel ............................................................................. 30
HP Z820 Workstation rear panel .............................................................................. 31
HP Z820 Workstation chassis components ................................................................. 32
HP Z820 Workstation system board components ........................................................ 33
HP Z820 Workstation system board architecture ......................................................... 34
HP Z820 Workstation specifications .......................................................................... 35
v
Environmental specifications .................................................................................................... 37
ENERGY STAR qualification .................................................................................................... 37
Ensuring proper ventilation ...................................................................................................... 38
2 System management ...................................................................................................... 39
Power management and performance features .......................................................................... 39
ERP compliance mode ............................................................................................. 39
Hyper-Threading Technology (HTT) ............................................................................ 40
SATA Power Management ....................................................................................... 40
Intel Turbo Boost Technology .................................................................................... 40
HP Cool Tools (Windows 7 only) .............................................................................. 40
Non-Uniform Memory Access (NUMA) ...................................................................... 41
BIOS ROM ............................................................................................................................ 41
Computer Setup (F10) Utility .................................................................................................... 42
Computer Setup (F10) functionality ............................................................................ 42
Accessing Computer Setup (F10) Utility ...................................................................... 43
Computer Setup (F10) Utility menu ............................................................................ 44
Desktop management ............................................................................................................. 60
Initial computer configuration and deployment ............................................................ 61
Installing a remote system ......................................................................................... 61
Copying a setup configuration to another computer ..................................................... 62
Updating and managing software ............................................................................. 63
HP Client Management Solutions .............................................................................. 63
Altiris Client Management Solutions .......................................................................... 63
HP SoftPaq Download Manager ............................................................................... 64
System Software Manager ....................................................................................... 64
ROM Flash ............................................................................................................. 64
Remote ROM Flash ................................................................................... 64
HPQFlash ................................................................................................ 64
FailSafe Boot Block .................................................................................................. 64
Recovering the computer from Boot Block Recovery mode ............................. 65
Workstation security ................................................................................................ 65
Asset tracking .......................................................................................... 66
SATA hard disk drive security .................................................................... 67
DriveLock applications ............................................................... 68
Using DriveLock ........................................................................ 68
Password security ..................................................................................... 70
Establishing a setup password using Computer Setup (F10) Utility ... 70
Establishing a power-on password using computer setup ................ 71
Entering a power-on password .................................................... 71
Entering a setup password ......................................................... 72
vi
Changing a power-on or setup password ..................................... 72
Deleting a power-on or setup password ....................................... 73
National keyboard delimiter characters ....................................... 73
Clearing passwords ................................................................... 74
Chassis security ....................................................................................... 74
Smart Cover Sensor (optional) .................................................... 74
Side access panel solenoid lock .................................................. 75
Cable lock (optional) ................................................................. 75
Fault notification and recovery .................................................................................. 75
Drive Protection System ............................................................................. 75
ECC fault prediction ................................................................................. 75
Thermal sensors ....................................................................................... 75
Programmable power button (Windows only) ............................................................. 76
Changing the power button configuration (Windows only) ............................ 76
3 Component replacement information and guidelines ....................................................... 77
Warnings and cautions ........................................................................................................... 78
Service considerations ............................................................................................................ 79
Tools and software requirements ............................................................................... 79
Electrostatic discharge (ESD) information .................................................................... 79
Product recycling ................................................................................................................... 81
Component replacement guidelines .......................................................................................... 81
Battery ................................................................................................................... 81
Cable management ................................................................................................. 82
CPU (processor) and CPU heatsink ............................................................................ 83
Expansion slots ....................................................................................................... 84
Card configuration restrictions for power supplies ........................................ 84
Choosing an expansion card slot ............................................................... 84
HP Z220 SFF Workstation slot identification and description ......................... 85
HP Z220 SFF Workstation installation sequence recommendations ................. 86
HP Z220 CMT Workstation slot identification and description ....................... 87
HP Z220 CMT Workstation installation sequence recommendations ............... 88
HP Z420 Workstation slot identification and description ............................... 89
HP Z420 Workstation installation sequence recommendations ....................... 90
HP Z620 Workstation slot identification and description ............................... 91
HP Z620 Workstation installation sequence recommendations ....................... 92
HP Z820 Workstation slot identification and description ............................... 93
HP Z820 Workstation installation sequence recommendations ....................... 94
Hard disk drives and optical disc drives ..................................................................... 95
Handling hard disk drives ......................................................................... 95
Removal and replacement tips ................................................................... 95
vii
Drive installation and cabling scenarios ...................................................... 96
HP Z220 SFF Workstations — SATA cable connection guidelines . . . 96
HP Z220 CMT Workstations — SATA cable connection
guidelines ................................................................................ 96
HP Z420 Workstations — Intel AHCI SATA controller guidelines ..... 97
HP Z420 Workstations — LSI 9212-4i RAID controller guidelines .... 98
HP Z620 Workstations — Intel AHCI SATA controller guidelines ..... 99
HP Z620 Workstations — LSI 9212-4i RAID controller guidelines .. 100
HP Z820 Workstation cabling guidelines ................................... 101
Memory ............................................................................................................... 102
Supported DIMM configurations ............................................................... 102
BIOS errors and warnings ....................................................................... 103
DIMM installation guidelines .................................................................... 103
HP Z220 SFF Workstation DIMM installation order .................................... 104
HP Z220 CMT Workstation DIMM installation order ................................... 104
HP Z420 Workstation DIMM installation order .......................................... 105
HP Z620 Workstation DIMM installation order .......................................... 106
HP Z820 Workstation DIMM installation order .......................................... 107
Power supply ........................................................................................................ 108
Power supply specifications ..................................................................... 108
Power consumption and heat dissipation ................................................... 110
Resetting the power supply ...................................................................... 110
System board ....................................................................................................... 110
System cabling ...................................................................................... 111
HP Z220 SFF Workstation system cabling .................................. 111
HP Z220 CMT Workstation system cabling ................................ 112
HP Z420 Workstation system cabling ........................................ 113
HP Z620 Workstation system cabling ........................................ 114
HP Z820 Workstation system cabling ........................................ 115
4 Diagnostics and troubleshooting ................................................................................... 116
Calling support .................................................................................................................... 117
Locating ID labels ................................................................................................................. 118
Locating warranty information ............................................................................................... 119
Diagnosis guidelines ............................................................................................................ 119
Diagnosis at startup ............................................................................................... 119
Diagnosis during operation .................................................................................... 120
Troubleshooting checklist ....................................................................................................... 121
HP troubleshooting resources and tools ................................................................................... 122
HP Support Assistant .............................................................................................. 122
Online support ...................................................................................................... 122
viii
Troubleshooting a problem ...................................................................... 123
Instant Support and Active Chat ............................................................... 123
Customer Advisories, Customer and Security Bulletins, and Customer Notices 123
Product Change Notifications .................................................................. 123
Helpful hints ......................................................................................................... 124
At startup .............................................................................................. 124
During operation .................................................................................... 124
Customer Self-Repair program ................................................................. 125
Troubleshooting scenarios and solutions .................................................................................. 126
Solving minor problems ......................................................................................... 126
Solving hard drive problems ................................................................................... 128
Solving display problems ....................................................................................... 130
Solving audio problems ......................................................................................... 132
Solving printer problems ........................................................................................ 133
Solving power supply problems .............................................................................. 134
Testing power supply .............................................................................. 134
Self-troubleshooting with HP Vision Diagnostics ........................................................................ 136
Overview ............................................................................................................. 136
Downloading and accessing HP Vision Diagnostics ................................................... 137
Accessing HP Vision Diagnostics on the computer ..................................................... 137
Creating and using a bootable USB key ................................................... 138
Creating and using a bootable DVD ......................................................... 138
Using the HP Memory Test utility .............................................................. 138
User interface ....................................................................................................... 139
Survey tab ............................................................................................. 140
Test tab ................................................................................................. 141
Status tab .............................................................................................. 142
History tab ............................................................................................ 142
Errors tab .............................................................................................. 143
Help tab ............................................................................................... 143
Saving and printing information in HP Vision Diagnostics ........................................... 144
Self-troubleshooting with HP PC Hardware Diagnostics ............................................................. 145
Downloading HP PC Hardware Diagnostics ............................................................. 146
Accessing HP PC Hardware Diagnostics .................................................................. 147
User interface ....................................................................................................... 147
Running HP PC Hardware Diagnostics ..................................................................... 148
System information ................................................................................. 148
Hardware diagnostic tests ....................................................................... 149
Diagnostic codes and errors .................................................................................................. 150
Diagnostic LED and audible (beep) codes ................................................................ 150
LED color definitions .............................................................................................. 154
ix
POST error messages ............................................................................................ 154
5 Configuring password security and resetting CMOS ...................................................... 159
Preparing to configure passwords .......................................................................................... 159
Resetting the password jumper ............................................................................................... 160
Clearing and resetting the CMOS .......................................................................................... 161
Using the CMOS button to reset CMOS ................................................................... 161
Using Computer Setup (F10) Utility to reset CMOS .................................................... 162
Appendix A Linux technical notes .................................................................................... 163
System RAM ........................................................................................................................ 163
Audio ................................................................................................................................. 163
Network cards ..................................................................................................................... 164
Hyper-Threading Technology ................................................................................................. 164
NVIDIA Graphics Workstations ............................................................................................. 165
AMD Graphics Workstations ................................................................................................. 166
Appendix B Configuring RAID devices .............................................................................. 167
RAID hard drive maximum and associated storage controller options ......................................... 167
Supported RAID configurations .............................................................................................. 168
Configuring Intel SATA RAID ................................................................................................. 169
Configuring system BIOS ....................................................................................... 170
Configuring RAID with the Intel utility ....................................................................... 171
Configuring RAID on an LSI 2308 or LSI 9212-4i controller ....................................................... 172
RAID 0 configuration ............................................................................................. 172
RAID 1 configuration ............................................................................................. 173
RAID 1E/10 configuration ..................................................................................... 174
Configuring RAID on an LSI 9260-8i MegaRAID controller ........................................................ 175
RAID 0 ................................................................................................................. 175
Software RAID solution ......................................................................................................... 177
Software RAID considerations ................................................................................. 177
Performance considerations .................................................................................... 177
Configuring software RAID ..................................................................................... 178
Appendix C System board designators ............................................................................ 179
HP Z220 SFF Workstation ..................................................................................................... 179
HP Z220 CMT Workstation ................................................................................................... 180
HP Z420 and Z620 Workstation system board designators ...................................................... 181
HP Z820 Workstations ......................................................................................................... 183
x
Index ............................................................................................................................... 186
xi
1
Hardware overview
This chapter presents an overview of workstation hardware components.
Topics
HP Z220 SFF Workstation components on page 1
HP Z220 CMT Workstation components on page 8
HP Z420 Workstation components on page 15
HP Z620 Workstation components on page 23
HP Z820 Workstation components on page 30
Environmental specifications on page 37
ENERGY STAR qualification on page 37
Ensuring proper ventilation on page 38
HP Z220 SFF Workstation components
For complete and current information on supported accessories and components for the workstation,
see http://partsurfer.hp.com.
Topics
HP Z220 SFF Workstation front panel components on page 2
HP Z220 SFF Workstation rear panel components on page 3
HP Z220 SFF Workstation chassis components on page 4
HP Z220 SFF Workstation system board component on page 5
HP Z220 SFF Workstation system board architecture on page 6
Workstation specifications on page 7
HP Z220 SFF Workstation components
1
HP Z220 SFF Workstation front panel components
Figure 1-1 Front panel components
Table 1-1 Component description
2
1
Optical drive
5
Optional media card reader (shown)
or optional second hard disk drive
2
Power button
6
Hard drive or optical drive activity
light
3
USB 2.0 ports (4, black)
7
Headphones connector
4
Microphone or headphones connector
(software selectable, default mode is
microphone)
Chapter 1 Hardware overview
HP Z220 SFF Workstation rear panel components
Figure 1-2 Rear panel components
NOTE: The labels for the rear panel connectors use industry-standard icons and colors.
Table 1-2 Component descriptions
1
RJ–45 network connector
7
DisplayPort (DP)
2
Serial port
8
VGA (monitor) (blue)
3
PS/2 mouse connector (green)
9
PS/2 keyboard connector
(purple)
4
Power cord connector
10
Audio line-out connector (green)
5
USB 2.0 ports (2) (back)
11
Audio line-in connector (blue)
6
USB 3.0 ports (4) (blue)
NOTE:
The DP and VGA ports are not supported when the system is configured with Intel® Xeon® E3-12x0 v2 processors. Also, if a discrete graphics
card is installed, these ports are disabled by default.
NOTE:
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using
the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
HP Z220 SFF Workstation components
3
HP Z220 SFF Workstation chassis components
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
The following image shows the components of a typical computer layout. Drive configurations can vary.
Figure 1-3 Chassis components
Table 1-3 Component descriptions
4
1
Access panel
8
Optional media reader or second hard disk drive
2
Memory module (DIMM)
9
Speaker
3
System board
10
CPU
4
Hard disk drive
11
Heatsink
5
Power supply
12
Airflow guide
6
Chassis
13
System fan
7
Optical drive
14
Front bezel
Chapter 1 Hardware overview
HP Z220 SFF Workstation system board component
The following illustration and table identify computer system board components.
Figure 1-4 System board component locations
Table 1-4 System board component descriptions
I/O
SATA
Power
1
Display Port
13
AHCI 3Gb/s
20
Battery
2
Front audio
14
AHCI 6Gb/s
21
CPU power
3
Front speaker
22
Front power button/LED
4
Front USB 2.0
NOTE: Only the port labeled
eSATA is eSATA compatible.
23
Main power
5
Internal USB 2.0
PCI/PCIe
24
Power COMM
6
Keyboard/mouse
15
PCIe2 x1
25
SATA power
7
Network/rear USB 2.0
16
PCIe2 x16 (4)
8
Parallel (optional)
17
PCIe3 x16
26
Chassis solenoid lock
9
Rear audio
18
PCI 32/33
27
Hood sense
10
Rear USB 3.0
11
Serial (optional)
12
VGA/serial
Security
NOTE: For related expansion
card slot information, see
Expansion slots on page 84
28
Clear CMOS button
Cooling
29
Crisis recovery jumper
30
ME/AMT flash override
31
Password jumper
19
Chassis fan
Service
HP Z220 SFF Workstation components
5
HP Z220 SFF Workstation system board architecture
This section describes the system architectures.
The following figure shows the typical system board block diagram.
Figure 1-5 System board block diagram
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a
x16 length connector, with 8 PCIe lanes supported.
6
Chapter 1 Hardware overview
Workstation specifications
HP Z220 SFF
Intel Series C216 chipset:
Processor
technology
Power supply
Memory
technology
●
Support for the Intel® Xeon® Processor E3 v2 Family, third-generation Intel Core processors up to
95 W, or Intel Pentium® G640 procesors
●
Integrated 2-channel memory controller
●
Microarchitecture improvements
●
Integrated graphics (some models)
●
Advanced Vector Extensions (AVX) to increase floating point performance
●
Intel DMI2 interface connecting the processor to the I/O controller
●
240 W, 90% efficient, 80 PLUS Gold, compatible with ENERGY STAR® Version 5 requirements
●
Supports European Union ERP Lot 6 tier2 power limit of less than 0.5W in off mode
●
Dual in-line memory modules (DIMMs) based on DDR3 1600 MHz technology
●
Supports error checking and correcting (ECC) and non-ECC DIMMs
●
Two direct-attach memory channels enable low-latency access and fast data transfer for improved
performance
●
Up to 32 GB system memory (8 GB DIMMs)
●
1600 MHz 2, 4, 8 GB ECC unbuffered DIMM
●
1600 MHz 2, 4, 8 GB non ECC unbuffered DIMM
Supports:
Graphics cards
●
PCIe Gen3 (PCIe3) bus speeds; can support dual PCIe Gen2 graphics cards in mechanical PCIe
x16 slots
●
Multiple graphics cards, provided their total power usage is within 45 W
●
Up to two displays with integrated Intel HD graphics (depending on processor type)
●
Up to four 2D displays or two 3D displays
NOTE: Most supported Intel Core processors provide Intel HD Graphics 2000/2500/4000; Intel
Xeon processors with model designations that end in "---5" provide Intel HD Graphics P4000.
NOTE: To drive more than two displays, use the Computer (F10) Setup Utility to intermix integrated
Intel HD graphics and discrete graphics cards (with three or more displays, HP recommends using only
discrete graphics cards).
I/O technology
●
RAID configurations for SATA RAID levels 0, 1
●
Supports eSATA (3.0 Gbps) using an optional adapter
●
Six external and four internal USB 2.0 ports
●
Four external USB 3.0 ports
●
Parallel and serial headers that can be used with an optional PCI bulkhead connector
HP Z220 SFF Workstation components
7
HP Z220 CMT Workstation components
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
Topics
HP Z220 CMT Workstation front panel components on page 9
HP Z220 CMT Workstation rear panel components on page 10
HP Z220 SFF Workstation chassis components on page 4
HP Z220 SFF Workstation system board component on page 5
HP Z220 SFF Workstation system board architecture on page 6
8
Chapter 1 Hardware overview
HP Z220 CMT Workstation front panel components
Figure 1-6 Front panel components
Table 1-5 Component descriptions
1
Optical drive
5
USB 3.0 ports (2) (blue)
2
Power button
6
Headphone connector
3
Hard drive activity light
7
Microphone connector
4
USB 2.0 ports (1) (black)
8
1394a FireWire® connector (optional
and plugged unless configured)
HP Z220 CMT Workstation components
9
HP Z220 CMT Workstation rear panel components
Figure 1-7 Rear panel components
Table 1-6 Component descriptions
1
Power cord connector
2
PS/2 keyboard connector (purple)
10
PS/2 mouse connector (green)
3
DVI-I connector
11
Universal chassis clamp opening
4
Display Port (DP) connector
12
Cable lock slot
5
USB 2.0 ports (4) (black)
13
Padlock loop
6
USB 3.0 ports (2) (blue)
14
RJ-45 network connector
7
Microphone connector (pink)
15
Audio line-in connector (blue)
8
Audio line-out connector (green)
NOTE:
9
Power supply Built-In Self Test (BIST) LED
The DP and DVI-I ports are not supported when the system is configured with Intel Xeon E3-12x0 v2 processors. Also, if a discrete graphics card
is installed these ports are disabled by default.
NOTE:
Simultaneous usage of integrated Intel HD graphics and discrete graphics cards (in order to drive more than two displays) can be enabled using
the Computer (F10) Setup Utility. However, HP recommends using only discrete graphics cards when attaching three or more displays.
10
Chapter 1 Hardware overview
HP Z220 CMT Workstation chassis components
The following figure shows the chassis components of a typical HP Z220 CMT Workstation layout.
Drive configurations can vary.
Figure 1-8 Chassis components
Table 1-7 Workstation component descriptions
Item
Description
Item
Description
1
Power supply
8
Memory module (DIMM)
2
Side access panel
9
PCIe card
3
Rear system fan
10
PCI card
4
Optical drive
11
Speaker
5
CPU heatsink
12
Hard disk drive
6
CPU
13
Front bezel
7
System board
14
Chassis
HP Z220 CMT Workstation components
11
HP Z220 CMT Workstation system board component
The following illustration and table identify workstation system board components.
Figure 1-9 System board component locations
Table 1-8 System board component descriptions
I/O
12
SATA
Power
1
Display Port
15
AHCI 3Gb/s
27
Battery
2
DVI video
16
AHCI 6Gb/s
28
CPU power
3
Front audio
29
Front power button/LED
4
Front speaker
17
PCIe2 x8 (4)
30
Main power
5
Front USB 2.0/3.0
18
PCIe3 x16
6
Internal USB 2.0
19
PCIe2 x1
31
Chassis solenoid lock
7
Internal USB 2.0
20
PCIe2 x16 (4)
32
Hood sense
8
Internal USB 2.0
21
PCIe2 x1
9
Keyboard/mouse
22
PCI 32/33
33
Clear CMOS button
10
Network/rear USB 2.0
23
PCI 32/33
34
Crisis recovery jumper
11
Parallel (optional)
35
ME/AMT flash override
12
Rear audio
24
CPU fan
36
Password jumper
13
Rear USB 2.0/3.0
25
Front fan
14
Serial (optional)
26
Rear fan
NOTE: For related expansion card slot
information, see Expansion slots
on page 84
Chapter 1 Hardware overview
PCI/PCIe
Cooling
Security
Service
HP Z220 CMT Workstation system board architecture
The following figure shows the typical system board block diagram.
Figure 1-10 System board block diagram
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a
x16 length connector, with 8 PCIe lanes supported.
HP Z220 CMT Workstation components
13
Workstation specifications
HP Z220 CMT
Intel Series C216 chipset:
Processor
technology
Power supply
Memory
technology
●
Support for the Intel Xeon Processor E3 v2 Family or third-generation Intel Core processors up to
95 W
●
Integrated 2-channel memory controller
●
Microarchitecture improvements
●
Integrated graphics (some models)
●
Advanced Vector Extensions (AVX) to increase floating point performance
●
Intel DMI2 interface connecting the processor to the I/O controller
●
400 W, 90% efficient, 80 PLUS Gold, compatible with ENERGY STAR Version 5 requirements
●
Supports European Union ERP Lot 6 tier2 power limit of less than 0.5 W in off mode
●
Dual in-line memory modules (DIMMs) based on DDR3 1600MHz technology
●
Supports error checking and correcting (ECC) and non-ECC DIMMs
●
Two direct-attach memory channels enable low-latency access and fast data transfer for improved
performance
●
Up to 32 GB system memory (8 GB DIMMs)
●
1600 MHz 2, 4, 8 GB ECC unbuffered DIMM
●
1600 MHz 2, 4, 8 GB non ECC unbuffered DIMM
Supports:
Graphics cards
●
PCIe Gen3 (PCIe3) bus speeds; can support dual PCIe Gen2 graphics cards in mechanical PCIe
x16 slots
●
Multiple graphics cards, provided their total power usage is within 150 W
●
Up to two displays with integrated Intel HD graphics (depending on processor type)
●
Up to four 2D displays or two 3D displays
NOTE: Most supported Intel Core processors provide Intel HD Graphics 2000/2500/4000; Intel
Xeon processors with model designations that end in "---5" provide Intel HD Graphics P4000.
NOTE: To drive more than two displays, use the Computer (F10) Setup Utility to intermix integrated
Intel HD graphics and discrete graphics cards (with three or more displays, HP recommends using only
discrete graphics cards).
I/O technology
14
●
RAID configurations for SATA RAID levels 0, 1
●
Supports eSATA (3.0 Gbps) using an optional adapter
●
Six external and four internal USB 2.0 ports
●
Four external USB 3.0 ports
●
Parallel and serial headers that can be used with an optional PCI bulkhead connector
Chapter 1 Hardware overview
HP Z420 Workstation components
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
Topics
HP Z420 Workstation front panel on page 16
HP Z420 Workstation rear panel on page 17
HP Z420 Workstation chassis components on page 18
HP Z420 Workstation system board components on page 19
HP Z420 Workstation system board architecture on page 20
HP Z420 Workstation specifications on page 21
HP Z420 Workstation components
15
HP Z420 Workstation front panel
Figure 1-11 Front panel components
Table 1-9 Component descriptions
16
1
Optical drive
5
USB 3.0 ports (2, blue)
2
Power button
6
Headphone connector
3
Hard drive activity light
7
Microphone connector
4
USB 2.0 port (black)
8
IEEE–1394a FireWire® connector
Chapter 1 Hardware overview
HP Z420 Workstation rear panel
Figure 1-12 Rear panel components
Table 1-10 Component descriptions
1
Power supply Built-In Self Test
(BIST) LED
2
Universal chassis clamp opening
10
Microphone connector (pink)
3
PS/2 mouse connector (green)
11
AMT-enabled RJ-45 network
connector (orange)
4
USB 2.0 ports (4, black)
12
USB 3.0 ports (2, blue)
5
Security slot
13
IEEE-1394a FireWire connector
(white)
6
Padlock loop
14
PS/2 keyboard connector
(purple)
7
Audio line-in connector (blue)
15
Rear power button
8
Graphics card connector
16
Power cord connector
9
Audio line-out connector (green)
HP Z420 Workstation components
17
HP Z420 Workstation chassis components
Figure 1-13 Chassis components
Table 1-11 Component descriptions
18
1
Power supply
2
Side access panel
10
Memory module (DIMM)
3
Rear system fan
11
System board
4
Memory airflow guide
12
PCIe card
5
Hard disk drive
13
PCI card
6
Hard disk drive
14
Speaker
7
Optical drive
15
Front bezel
8
Heatsink
16
Chassis
Chapter 1 Hardware overview
9
CPU
HP Z420 Workstation system board components
Figure 1-14 System board component locations
Table 1-12 System board component descriptions
I/O
SATA (SAS optional)
Cooling
Security
1
Front 1394a
14
AHCI 3Gb/s
25
CPU0 fan
34
Chassis solenoid lock
2
Front audio
15
AHCI 6Gb/s
26
Front fan
35
Chassis intrusion sensor
3
Front speaker
16
HDD LED
27
Memory fan
4
Front USB 2.0
17
SCU 3Gb/s
28
Rear fan
5
Front USB 3.0
18
SAS (optional)
6
Internal USB 2.0
7
Keyboard/mouse
8
Service
Power
PCI/PCIe
29
Battery
19
PCIe2 x4 (1)
30
Front power button/LED
Network
20
PCIe3 x16
31
Main power
9
Rear 1394a
21
PCIe2 x8 (4)
32
CPU/MEM power
10
Rear audio
22
PCIe3 x8
33
Rear power button/LED
11
Rear USB 2.0
23
PCIe3 x16
12
Rear USB 3.0
24
PCI 32/33
13
Serial (optional)
36
Clear CMOS button
37
ME/AMT flash override
38
Password jumper
For related expansion card slot information, see Expansion
slots on page 84
HP Z420 Workstation components
19
HP Z420 Workstation system board architecture
Figure 1-15 HP Z420 Workstation system board block diagram
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a
x16 length connector, with 8 PCIe lanes supported.
20
Chapter 1 Hardware overview
HP Z420 Workstation specifications
Intel Series C602 chipset:
Processor technology
●
Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series, including
processors up to 150 W
●
Integrated 4-channel memory controller
●
Microarchitecture improvements
●
Large L3 cache for superior performance
●
Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds
up to 8 GT/s
HP Liquid Cooling option is available for all Z420 processors and is required on the
E5-2687W processor model.
Power supply
Memory technology
●
600 W Gold, 90% efficient, wide-ranging, active Power Factor Correction, two
auxiliary dongles on two separate 12V rails, ERP 0.5W, Built-in-Self Test (BIST)
●
Dual in-line memory modules (DIMMs) based on DDR3 1600 MHz technology
●
Error checking and correcting (ECC)-protected
●
Four direct-attach memory channels enable low-latency access and fast data transfer
for improved performance
●
Up to 64 GB system memory (8 GB DIMMs)
●
1600 MHz 2, 4, 8 GB ECC unbuffered DIMMs
NOTE: Do not mix any of the different types (unbuffered, registered, and load reducing
DIMMs) of memory. The system will not boot and will produce a memory error.
NOTE:
Distribute DIMMs across all memory channels for optimal performance.
Supports:
Graphics cards
I/O technology
●
PCIe Gen3 (PCIe3) bus speeds; can support two PCIe Gen3 graphics cards in PCIe3
x16 slots
●
Up to 225 W graphics or compute card in the primary graphics slot
●
A second graphics card in the second PCIe3 x16 slot
●
Third and fourth 2D graphics cards in additional PCIe2 slots
●
Combined power consumption of all cards cannot exceed 270 W (subject to overall
system power limitations and configuration restrictions)
●
SATA RAID 0/1/5/10 on either AHCI or SCU
●
SAS RAID 0/1/10 on SCU (requires PCIe SAS Controller)
●
Ten SATA ports (2 AHCI 6 Gb/s, 4 AHCI 3 Gb/s, 4 SCU 3 Gb/s)
●
Two ports capable of optional eSATA
●
Four external USB 3.0 ports (2 front, 2 rear)
●
Five external USB 2.0 ports (1 front, 4 rear)
●
Six internal USB 2.0 ports
●
Serial Attached SCSI (SAS) drives supported with 9212-4i plug-in card
HP Z420 Workstation components
21
Weight
●
Standard configuration: 13.2 kg (29.2 lb)
●
Minimum configuration: 12.5 kg (27.5 lb)
●
Maximum configuration: 17.7 kg (39.4 lb)
Tower configuration:
Chassis dimensions
22
Desktop configuration:
●
Height: 44.76 cm (17.62 in)
●
Height: 17.78 cm (7.00 in)
●
Width: 17.78 cm (7.00 in)
●
Width: 44.76 cm (17.62 in)
●
Depth: 44.50 cm (17.53 in)
●
Depth: 44.50 cm (17.53 in)
Chapter 1 Hardware overview
HP Z620 Workstation components
For complete and current information on supported accessories and components for the computer, see
http://partsurfer.hp.com.
Topics
HP Z620 Workstation front panel on page 23
HP Z620 Workstation rear panel on page 24
HP Z620 Workstation chassis components on page 25
HP Z620 Workstation system board components on page 26
HP Z620 Workstation system board architecture on page 27
HP Z620 Workstation specifications on page 28
HP Z620 Workstation front panel
Figure 1-16 Front panel components
Table 1-13 Component descriptions
1
Optical drive
5
USB 3.0 ports (2, blue)
2
Power button
6
Headphone connector
3
Hard drive activity light
7
Microphone connector
4
USB 2.0 port (black)
8
IEEE–1394a FireWire connector
HP Z620 Workstation components
23
HP Z620 Workstation rear panel
Figure 1-17 Rear panel components
Table 1-14 Component descriptions
1
Power cord connector
8
Audio line-out connector (green)
2
PS/2 mouse connector (green)
9
Microphone connector (pink)
3
USB 2.0 ports (4, black)
4
24
RJ-45 network connectors (orange)
Bottom connector is AMT enabled
10
USB 3.0 ports (2, blue)
11
IEEE-1394a connector (white)
5
Audio line-in connector (blue)
12
PS/2 keyboard connector (purple)
6
Graphics card connector
13
Rear power button
7
Security slot
14
Power supply Built-In Self Test (BIST)
LED
Chapter 1 Hardware overview
HP Z620 Workstation chassis components
Figure 1-18 Chassis components
Table 1-15 Component descriptions
1
Side access panel
13
Second CPU memory module (DIMM) (optional)
2
Second CPU module rear guide bracket
14
CPU
3
Memory fans
15
Second CPU module (optional)
4
Rear system fans
16
PCIe card
5
Power supply
17
PCI card
6
Speaker
18
Card guide and front fan
7
Side access panel key lock
19
Hard disk drive
8
Second CPU heatsink (optional)
20
Hard disk drive carrier
9
Second CPU (optional)
21
Optical drive
10
CPU heatsink
22
External bay filler
11
Memory module (DIMM)
23
Chassis
12
System board
HP Z620 Workstation components
25
HP Z620 Workstation system board components
Figure 1-19 System board component locations
Table 1-16 System board components descriptions
I/O
26
PCI/PCIe
Power
1
Front 1394a
13
PCIe2 x4 (1)
25
Battery
2
Front audio
14
PCIe3 x16
26
CPU and memory power
3
Front USB 2.0
15
PCIe2 x8 (4)
27
Front power button, LED, speaker
4
Front USB 3.0
16
PCIe3 x8
28
Main power
5
Internal USB 2.0
17
PCIe3 x 16
29
Rear power button/LED
6
Keyboard/mouse
18
PCI 32/33
7
Network
8
Rear 1394a
19
9
Rear audio
10
11
Cooling
SATA (SAS optional)
30
AHCI 3Gb/s
CPU0 memory fan
31
AHCI 6Gb/s
20
CPU1 memory fan
32
Hard disk drive LED
Rear USB 2.0
21
Front fan
33
SCU 3Gb/s
Rear USB 3.0
22
CPU0 memory fan
34
SAS (optional)
Chapter 1 Hardware overview
Table 1-16 System board components descriptions (continued)
12
Serial (optional)
23
CPU1 memory fan (optional)
24
Rear fans
For related expansion card slot information, see Expansion slots
on page 84
Service
35
Clear CMOS button
36
ME/AMT flash override
37
Password jumper
HP Z620 Workstation system board architecture
Figure 1-20 System board block diagram
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically
a x16 length connector, with 8 PCIe lanes supported.
HP Z620 Workstation components
27
HP Z620 Workstation specifications
Intel Series C602 chipset:
Processor
technology
Power supply
Memory
technology
●
Support for the Intel Xeon Processor E5-1600 Series and E5-2600 Series
●
Integrated 4-channel memory controller
●
Microarchitecture improvements
●
Large L3 cache for superior performance
●
Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 8
GT/s
●
800 W Gold, 90% efficient, wide-ranging, active Power Factor Correction, two auxiliary dongles
on two separate 12V rails, ERP 0.5W, Built-in-Self Test (BIST)
●
Dual in-line memory modules (DIMMs) based on DDR3 1600 MHz technology
●
Error checking and correcting (ECC)-protected
●
Eight direct-attach memory channels (four per CPU) enable low-latency access and fast data
transfer for improved performance
●
Configurations with one CPU have eight DIMM slots; a second CPU adds four more DIMM slots
●
With one processor, up to 64 GB system memory (8 GB DIMMs)
●
With second processor, up to 96 GB system memory (8 GB DIMMs)
●
1600 MHz 2, 4 GB ECC unbuffered DIMMs
●
1600 MHz 4, 8 GB ECC registered DIMMs
NOTE: Do not mix any of the different types (unbuffered, registered, and load reducing DIMMs) of
memory. The system will not boot and will produce a memory error.
NOTE: For maximum performance, on workstations with two CPUs, install the same number of
DIMMs per CPU and install them in pairs of the same size.
NOTE:
Graphics cards
I/O technology
28
Distribute DIMMs across all memory channels for optimal performance.
●
PCIe Gen3 (PCIe3) bus speeds; can support two PCIe Gen3 graphics cards in PCIe3 x16 slots
●
Up to 225 W graphics or compute card in the primary graphics slot
●
A second graphics card in the second PCIe3 x16 slot
●
Third and fourth 2D graphics cards in additional PCIe2 slots
●
Combined power consumption of all cards cannot exceed 300 W (subject to overall system
power limitations and configuration restrictions)
●
SATA RAID 0/1/5/10 on either AHCI or SCU
●
SAS RAID 0/1/10 on SCU
●
Ten SATA ports (2 AHCI 6 Gb/s, 4 AHCI 3 Gb/s, 4 SCU 3 Gb/s)
●
Two ports available for optional eSATA
●
Four external USB 3.0 ports (2 front, 2 rear)
●
Five external USB 2.0 ports (1 front, 4 rear)
●
Six internal USB 2.0 ports
Chapter 1 Hardware overview
Weight
Chassis
dimensions
●
Standard configuration: 17.9 kg (39.4 lb)
●
Minimum configuration: 15.5 kg (34.2 lb)
●
Maximum configuration: 22.6 kg (49.9 lb)
●
Height: 44.45 cm (17.50 in)
●
Width: 17.15 cm (6.75 in)
●
Depth: 46.48 cm (18.30 in)
HP Z620 Workstation components
29
HP Z820 Workstation components
For information on supported accessories and components, see http://partsurfer.hp.com.
Topics
HP Z820 Workstation system board architecture on page 34
HP Z820 Workstation chassis components on page 32
HP Z820 Workstation front panel on page 30
HP Z820 Workstation rear panel on page 31
HP Z820 Workstation system board components on page 33
HP Z820 Workstation specifications on page 35
HP Z820 Workstation front panel
Figure 1-21 Front panel components
Table 1-17 Component descriptions
30
1
Optical drive
5
USB 3.0 ports (2, blue)
2
Power button
6
Headphone connector
3
Hard drive activity light
7
Microphone connector
4
USB 2.0 port (black)
8
IEEE–1394a FireWire connector
Chapter 1 Hardware overview
HP Z820 Workstation rear panel
Figure 1-22 Rear panel components
Table 1-18 Component descriptions
1
Power cord connector
2
3
4
9
USB 3.0 ports (2, blue)
PS/2 mouse connector (green)
10
USB 2.0 ports (4, black)
Audio line-in connector (blue)
11
Audio line-out connector (green)
12
Microphone connector (pink)
RJ-45 network connectors (2, orange)
Top connector is AMT enabled
5
IEEE-1394a FireWire connector (white)
13
PS/2 keyboard connector (purple)
6
Security slot
14
Rear power button
7
Graphics card connector(s)
15
Power supply Built-In Self Test (BIST)
LED
8
Serial connector (teal blue)
HP Z820 Workstation components
31
HP Z820 Workstation chassis components
Figure 1-23 Chassis components
Table 1-19 Component descriptions
32
1
CPU/memory fans
12
Processor (CPU) heatsink
2
Power supply
13
Processor (CPU)
3
Optical drive
14
Chassis
4
Side access panel
15
Processor (CPU) liquid cooling unit (optional upgrade
to standard heatsink)
5
Side access panel key lock
16
PCI Retainer
6
Rear system fans
17
PCIe card
7
Memory module (DIMM)
18
PCI card
8
Front bay filler (optional)
19
Hard disk drive carrier
9
Second processor (CPU) heatsink (optional)
20
Hard disk drive
10
Second processor (CPU) (optional)
21
Front system fan unit (two fans with 1125 W power
supply)
11
System board
22
Speaker
Chapter 1 Hardware overview
HP Z820 Workstation system board components
Figure 1-24 System board component locations
Table 1-20 System board component descriptions
I/O
PCI/PCIe
Power
1
Front 1394a
16
PCIe3 x8 (4) — CPU0
31
Battery
2
Front audio
17
PCIe3 x16 — CPU0
32
CPU0 power
3
Front USB 2.0
18
PCIe3 x16 (8) — CPU1
33
CPU1 power
4
Front USB 3.0
19
PCIe3 x16 — CPU1
34
Front power button /LED/
speaker
5
Internal USB 2.0
20
PCIe2 x8 (4) — CPU0
35
Main power
6
Keyboard/mouse
21
PCIe3 x16 — CPU0
36
Memory power
7
Rear audio
22
PCI 32/33 — CPU0
37
Rear power button /LED
8
Rear USB 2.0/Network
9
Rear USB 3.0/1394a
Cooling
23
Auxiliary fan 1 (front)
Service
38
Clear CMOS button
HP Z820 Workstation components
33
Table 1-20 System board component descriptions (continued)
10
Serial
SAS/SATA
24
Auxiliary fan 2 (rear)
39
Crisis recovery jumper
25
CPU/memory fans
40
ME/AMT Flash override
41
Password jumper
11
AHCI 6Gb/s
26
Front fan 1 (top)
12
Hard disk drive LED
27
Front fan 2 (bottom)
13
SAS/SATA 6Gb/s
28
Liquid cooling 0 power
14
SAS (optional)
29
Liquid cooling 1 power
15
SCU 3Gb/s
30
Rear chassis fans
NOTE: For related expansion card
slot information, see Expansion slots
on page 84.
HP Z820 Workstation system board architecture
Figure 1-25 System board block diagram
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a
x16 length connector, with 8 PCIe lanes supported.
34
Chapter 1 Hardware overview
HP Z820 Workstation specifications
Intel Series C602 chipset:
Processor
technology
●
Support for the Intel Xeon Processor E5-2600 Series, including processors up to 150 W
●
Integrated 4-channel memory controller
●
Microarchitecture improvements
●
Large L3 cache for superior performance
●
Intel QuickPath Interconnect (QPI) connects processors and I/O controller with speeds up to 8.0
GT/s
NOTE:
Power supply
Memory
technology
HP Liquid Cooling option is available for all Z820 processors.
●
850 W Silver, 88% efficient, wide-ranging, active Power Factor Correction, two auxiliary
dongles on two separate 12V rail, ERP 0.5W, Built-in-Self Test (BIST)
●
1125 W Gold, 90% efficient, wide-ranging, active Power Factor Correction, three auxiliary
dongles on three separate 12V rails, ERP 0.5W, Built-in-Self Test (BIST)
●
China’s Energy Conservation Program (CECP) configurations
●
European Union ErP LOT6 2013 power limit of 0.5 W in off mode
●
Dual in-line memory modules (DIMMs) based on DDR3 1600MHz technology
●
Error checking and correcting (ECC)-protected
●
Eight direct-attach memory channels (four per CPU) enable low-latency access and fast data
transfer for improved performance
●
Configurations with one CPU have eight DIMM slots; a second CPU adds eight more DIMM slots
●
With one processor, up to 256 GB system memory (32 GB DIMMs)
●
With second processor, up to 512 GB system memory (32 GB DIMMs)
●
1600 MHz 2, 4 GB ECC unbuffered DIMM
●
1600 MHz 4, 8, 16 GB ECC registered DIMM
●
1333 MHz 32 GB ECC Load Reducing DIMM (available second half of 2012)
NOTE: Do not mix any of the different types (unbuffered, registered, and load reducing DIMMs) of
memory. The system will not boot and will produce a memory error.
NOTE: For maximum performance, on workstations with two CPUs, install the same number of
DIMMs per CPU and install them in pairs of the same size
NOTE:
Graphics cards
Distribute DIMMs across all memory channels for optimal performance
●
PCIe Gen3 (PCIe3) bus speeds; can support three PCIe Gen3 graphics cards in PCIe3 x16 slots
●
Up to one 160 W or two 75 W graphics cards with 850 W power supply
●
Up to two 300 W or three 225 W graphics cards with optional 1125 W power supply (other
configuration restrictions may be required)
HP Z820 Workstation components
35
I/O technology
Weight
Chassis
dimensions
36
●
SATA RAID 0/1/5/10 on SCU
●
SAS RAID 0/1/10 on LSI SAS 2308 controller
●
Six SATA ports: four SCU (3 GB/s); two AHCI (6 GB/s)
●
Eight SAS ports (6 GB/s)
●
Two ports (6.0 GB/s) available for optional eSATA
●
Four external USB 3.0 ports
●
Five external and six internal USB 2.0 ports
●
Standard configuration: 26.6 kg (58.7 lb)
●
Minimum configuration: 24.0 kg (52.9 lb)
●
Maximum configuration: 32.0 kg (70.5 lb)
●
Height: 44.4 cm (17.5 in)
●
Width: 20.3 cm (8.0 in)
●
Depth: 52.5 cm (20.7 in)
Chapter 1 Hardware overview
Environmental specifications
The following table lists the environmental specifications of HP Workstations.
Table 1-21 HP Workstation environmental specifications
Operating: 5 to 35°C (40 to 95°F)
Temperature
Non-operating: -40 to 60°C (-40 to 140°F)
NOTE: Derate by one degree C (1.8 degrees F) for every 305m (1,000 ft) altitude over
1,524m (5,000 ft).
Humidity
Altitude
Operating: 8 to 85% Relative Humidity (RH), non-condensing
Non-operating: 8 to 90% Relative Humidity, non-condensing
Operating: 0 to 3,048m (10,000 ft)
Non-operating: 0 to 9,144m (30,000 ft)
Operating: ½-sine: 40g, 2-3ms
Non-operating:
Shock
●
½-sine: 160 cm/s, 2-3ms (~100g)
●
square: 422 cm/s, 20g
NOTE:
Values represent individual shock events and do not indicate repetitive shock events.
Operating Random: 0.5g (rms), 5-300 Hz
Vibration
Non-Operating: random: 2.0g (rms), 10-500 Hz
NOTE:
Values do not indicate continuous vibration.
ENERGY STAR qualification
HP computers marked with the ENERGY STAR® logo are compliant with the applicable U.S.
Environmental Protection Agency (EPA) ENERGY STAR specifications for computers. The EPA ENERGY
STAR logo does not imply endorsement by the EPA. As an ENERGY STAR Partner, Hewlett-Packard
Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR
qualified per the applicable ENERGY STAR guidelines for energy efficiency. The following logo
appears on all ENERGY STAR qualified computers.
Environmental specifications
37
Ensuring proper ventilation
Proper ventilation for the system is important for workstation operation. Follow these guidelines:
●
Operate the workstation on a sturdy, level surface.
●
Provide at least 15.24 cm (6 inches) of clearance at the front and back of the workstation.
(Workstation models vary.)
Figure 1-26 Proper workstation ventilation
●
Ensure that the ambient air temperature falls within the environmental specifications listed in this
document.
NOTE: The ambient upper limit of 35°C (95°F) is only good up to 1524 m (5000 ft) elevation.
There is a 1°C (33.8°F) per 304.8 m (1000 ft) derating above 1524 m (5000 ft). So, at 3,048 m
(10,000 ft), the upper ambient air temperature limit is 30°C (86°F).
●
For cabinet installation, ensure adequate cabinet ventilation and ensure that the ambient
temperature within the cabinet does not exceed specified limits.
●
Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air
intakes, as shown in the following figure.
Figure 1-27 Proper workstation placement
38
Chapter 1 Hardware overview
2
System management
This section describes the tools and utilities that provide system management for the workstation.
Topics
Power management and performance features on page 39
BIOS ROM on page 41
Computer Setup (F10) Utility on page 42
Desktop management on page 60
Power management and performance features
ERP compliance mode
This computer provides ERP compliance mode capability.
When enabled, the computer shuts down to the lowest possible power state. The computer must then be
turned on with the power button. One of the effects is that "wake on LAN" is disabled.
When disabled, the computer powers down conventionally.
Enabling ERP compliance
mode
Disabling ERP compliance
mode
1.
Press F10 during startup.
2.
Using the arrow keys, select the Power > Hardware Power Management > S5
Maximum Power Savings, then select Enable.
3.
Press F10 to accept the change.
4.
Select File > Save Change and Exit, and then press Enter to accept the change.
1.
Press F10 during startup.
2.
Using the arrow keys, select Power > Hardware Power Management > S5
Maximum Power Savings, then select Disable.
3.
Press F10 to accept the change.
4.
Select File > Save Change and Exit, and then press Enter to accept the change.
Power management and performance features
39
Hyper-Threading Technology (HTT)
This computer supports HTT, an Intel-proprietary technology that improves processor performance
through parallelization of computations (doing multiple tasks at once).
The operating system treats an HTT-enabled processor as two virtual processors, and shares the
workload between them when possible. This feature requires that the operating system support multiple
processors and be specifically optimized for HTT.
Use the Computer Setup (F10) Utility to enable HTT.
Go to http://www.hp.com/go/quickspecs to determine if your CPU supports HTT.
SATA Power Management
SATA Power Management enables or disables SATA bus and/or device power management.
Intel Turbo Boost Technology
The HP Z Workstation series supports Intel® Turbo Boost Technology.
This feature enables the CPU to run at a higher than normal rate. When all CPU cores are not
necessary for the workload, inactive cores are turned off and power is diverted to the active cores to
increase their performance.
Turbo Boost is enabled and disabled with the Computer Setup (F10) Utility.
Go to http://www.hp.com/go/quickspecs to determine if your CPU supports Turbo Boost.
HP Cool Tools (Windows 7 only)
HP workstations and computers running Windows® 7 include additional software tools. To access or
learn more about these tools that can enhance the computer experience:
40
1.
Double-click the HP Cool Tools icon on the desktop.
2.
To learn more about an HP Cool Tools application, click the Learn More link for the application.
3.
To install or launch an application, select the and follow the on-screen instructions.
Chapter 2 System management
Non-Uniform Memory Access (NUMA)
Non-Uniform Memory Access (NUMA) is available on some Z series Workstations. NUMA can improve
memory bandwidth and latency for multi-process or multi-threaded applications or workloads.
Observed performance improvements depend on the operating system, customer workload, system
configuration, and the degree to which the applications used are designed to be NUMA-aware/
efficient.
NUMA requires that both processor sockets be populated. Installed memory should be balanced
between both processors for maximum performance.
NUMA is enabled if Memory Node Interleave is disabled in the system BIOS. To do this, press F10
during startup to enter Computer Setup (F10) Utility. Select Advanced > Chipset/Memory. Use the
arrow keys to set Memory Node Interleave to Disable. Press F10 to exit the menu, then select
File > Save Changes and Exit. NUMA is enabled when the system is restarted.
BIOS ROM
The BIOS ROM is a collection of machine language applications stored as firmware in ROM. It includes
functions such as Power on Self Test (POST), PCI device initialization, Plug and Play support, power
management, and the Computer Setup (F10) Utility.
Go to http://www.hp.com/go/quickspecs to review the latest BIOS ROM specifications.
BIOS ROM
41
Computer Setup (F10) Utility
Topics
Computer Setup (F10) functionality on page 42
Accessing Computer Setup (F10) Utility on page 43
Computer Setup (F10) Utility menu on page 44
Computer Setup (F10) functionality
The Computer Setup (F10) Utility enables you to:
42
●
Update BIOS using a USB device.
●
Change factory default settings and set or change the workstation configuration, which might be
necessary when you add or remove hardware.
●
Determine if all devices installed on the workstation are recognized by the system and functioning.
●
Determine information about the operating environment of the workstation.
●
Solve system configuration errors that are detected but not fixed during the Power-On Self-Test
(POST).
●
Establish and manage passwords and other security features.
●
Establish and manage energy-saving time-outs.
●
Modify or restore factory default settings.
●
Set the workstation date and time.
●
Set, view, change, or verify the workstation configuration, including settings for CPU, graphics,
memory, audio, storage, communications, and input devices.
●
Modify the boot order of installed mass storage devices such as SATA, optical disk drives and
network drives.
●
Configure the boot priority of SATA hard-drive controllers.
●
Enable or disable Network Server Mode, which enables the workstation to start the operating
system when the power-on password is enabled with or without a keyboard or mouse attached.
When attached to the workstation, the keyboard and mouse remain locked until the power-on
password is entered.
●
Enable or disable POST Messages to change the display status of POST messages. POST
Messages suppresses most POST messages, such as memory count, product name, and other
nonerror text messages. If a POST error occurs, the error is displayed regardless of the mode
selected. To manually switch to POST Messages Enabled during POST, press any key except F1
through F12.
●
Specify an Ownership Tag, which appears when the workstation is powered on or restarted.
Chapter 2 System management
●
Specify the Asset Tag or property identification number assigned by the company to this
workstation.
●
Enable power-on password prompts during system restarts (warm-starts) and power on.
●
Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or
embedded NIC. Hidden devices are inaccessible, which increases system security.
●
Enable or disable removable media boot ability.
●
Enable or disable removable media write ability (if supported by hardware).
●
Replicate the workstation setup by saving system configuration information on CD and restoring it
on workstations.
●
Execute self-tests on specified SATA hard disk drives (if supported by the drive).
Accessing Computer Setup (F10) Utility
To access Computer Setup (F10) Utility:
1.
Power on or restart the workstation.
2.
When the display is active and Press the ESC key for Startup Menu appears at the bottom
of the screen, press F10 or Esc.
If you do not press F10 or Esc at the appropriate time, try again. Turn the workstation off, then on,
and press F10 again to access the utility. You can also press Ctrl + Alt + Delete before starting if
you miss the opportunity to press F10.
3.
Select the language from the list and press the Enter key.
In Computer Setup (F10) Utility menu, five headings are displayed: File, Storage, Security, Power,
and Advanced.
NOTE: The option for selecting the language is available on first boot only.
4.
Use the left and right arrow keys to select the appropriate heading, use the up and down arrow
keys to select an option, and then press Enter.
5.
Choose from the following:
●
To apply and save changes, select File > Save Changes and Exit, then press Enter to
accept the changes.
●
To remove changes you have made, select Ignore Changes and Exit, then press Enter to
acknowledge the cancellation.
●
To reset to factory settings, select File > Default Setup > Restore Factory Settings as
Default. Press Enter to accept the changes, and then select Apply Defaults and Exit.
This restores the original factory system defaults.
CAUTION: Do not power off the workstation while the ROM is saving Computer Setup (F10) Utility
changes, because the Complementary Metal-Oxide Semiconductor (CMOS) nonvolatile storage could
become corrupted. After you exit the F10 Setup screen, you can disconnect power from the
workstation.
Computer Setup (F10) Utility
43
Computer Setup (F10) Utility menu
The following tables describe the functions available in Computer Setup (F10) (BIOS) utility menu.
NOTE: With new BIOS releases, the following content is subject to change, so the menu might be
different than shown.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations
Heading
Option
Description
File
System Information
Displays the following system characteristics:
Product Name
●
SKU Number
●
Processor Type
●
Processor Speed
●
Processor Stepping (stepping designation and patch number)
●
Cache Size (L1/L2/L3)
●
Memory Size (Channel A, Channel B)
●
Integrated MAC (onboard NIC)
●
System BIOS
●
Chassis Serial Number
●
Asset Tracking Number
●
ME (Intel Management Engine) Firmware Version
●
ME Management Mode
●
PCIe Speed Slots (1 - 6)
About
Displays copyright information.
Set Time and Date
Lets you set system time and date. Use the keyboard Tab and arrow keys to make
changes.
Flash System ROM
Lets you upgrade the BIOS from a ROM image on optical media or USB.
Replicated Setup
Provides these options:
Default Setup
44
●
Chapter 2 System management
●
Save to Removable Media—Saves the computer configuration, including
CMOS, to a USB storage device. The saved configuration file is named
cpqsetup.txt.
●
Restore from Removable Media—Restores the computer configuration from a
USB storage device.
Provides these options:
●
Save Current Settings as Default—Saves the current settings as default settings
for the next operation.
●
Restore Factory Settings as Default—Restores the factory settings as the default
settings for the next operation.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Storage
Option
Description
Apply Defaults and Exit
Restores the default settings defined in Default Setup.
Ignore Changes and
Exit
Exits computer setup without applying or saving changes.
Save Changes and Exit
Saves changes to system configuration and exits the computer setup.
Device Configuration
Lists installed storage devices and provides specific information about each device:
Storage Options
DPS Self-test
●
Hard Disk—Provides information about the hard disk drives.
●
AHCI-HDD/SDD—Use the ACHI mode.
●
CD-ROM—Provides information about the optical disk drives.
Provides these options:
●
eSATA Port—Displays the internal SATA port(s) that are configured to operate
as eSATA. Changing this to None provisions the port(s) as internal SATA.
●
SATA Emulation—Sets the SATA emulation mode with the following options:
◦
RAID + AHCI—Both the RAID and AHCI OPROMs execute. This
emulation mode is the default and offers the best performance and
highest functionality.
◦
IDE—Offers standard SATA support. Some higher-numbered SATA ports
may not be available in this mode.
●
Removable Media Boot (Enabled/Disabled)—Enabling allows the workstation
to boot from removable media, such as a USB flash drive.
●
Max eSATA Speed—Configures eSATA port speeds:
◦
Gen 2 (3.0 Gbps)
◦
Gen 1 (1.5 Gbps)
Select a drive—Lets you execute self-tests on SATA hard drives capable of
performing Drive Protection System (DPS) self-tests.
NOTE: This selection appears only when the system has one or more drives
capable of performing the DPS self-tests.
Boot Order
Lets you configure the boot order by physically reordering the menu entries. The
default boot order is:
●
●
UEFI Boot Sources
◦
USB Floppy/CD
◦
USB Hard Drive
◦
ATAPI CD/DVD Drive
Legacy Boot Sources
◦
ATAPI CD/DVD Drive
◦
USB Floppy/CD
Computer Setup (F10) Utility
45
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
◦
Hard Drive
◦
Network Controller
You can take the following actions:
●
Press Enter to drag a device with the arrow keys to a preferred place, then
press Enter again to drop the device in place.
●
Press F5 to remove the device from consideration as a bootable device.
●
You must confirm changes by selecting File>Save Changes and Exit and then
press Enter. The computer then stores boot order changes in the physical
ROM.
To temporarily override the boot order and boot from a device other than the
default device specified in Boot Order:
Security
Setup Password
1.
Restart the computer.
2.
Press F9 when the F9=Boot Menu message appears on the screen.
3.
Wait for POST to finish and for the list of bootable devices to display.
4.
Use the arrow keys to select the preferred boot device.
5.
Press Enter. The computer then starts from the selected nondefault device. (This
does not change the default boot device.)
Lets you set and enable a setup password for the administrator.
If you create a setup password, you must use it to change computer setup options,
to flash the ROM, and to make changes to certain Plug and Play settings under
Windows.
Power-On Password
Let you set and enable the power-on password.
Password Options
This option becomes available depending on the presence of setup or power-on
passwords. It provides these options:
Smart Cover
46
Chapter 2 System management
●
Lock Legacy Resources (Enabled/Disabled)—Prevents the operating system
from changing resources to serial, parallel, or diskette controller. (Appears if a
setup password is set.)
●
Setup Browse Mode (Enabled/Disabled)—Lets you view but not change the
F10 Setup Options without having to enter the setup password. (Appears if a
setup password is set.)
●
Password prompt on F9, F11, and F12 (Enabled/Disabled)—Lets you access
menus without entering the setup password.
●
Network Server Mode (Disabled/Enabled)—Enables network server mode.
(Appears if a power-on password is set.)
Lets you enable/disable the cover removal sensor1.
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
Device Security
Makes the following devices available or hidden to the computer:
●
Embedded Security Device (hidden by default)
●
System Audio
●
Network Controller
●
SATA ports
With the exception of Embedded Security Device (TPM), Device Available is the
default setting for all devices (allows the operating system to access the device).
Device Hidden disables the device by the BIOS so that the operating system can no
longer enable the device.
NOTE: An entry for enabling DriveLock appears in the setup menu if the computer
has a DriveLock-compatible hard disk drive.
USB Security
Set workstation USB ports to Enabled/Disabled (Enabled by default):
●
Front USB Ports
●
Rear USB Ports
●
Internal USB Ports
Slot Security
Lets you disable any PCI or PCI Express slot.
Network Boot
Lets you Enable/Disable the ability to boot from the network using the F12 key or
the boot order. (Enable is default.)
System IDs
Provides these options (CTRL+A to view data):
Master Boot Record
(MBR) Security
●
Asset Tag—A user-editable, 16-byte string identifying the computer.
●
Ownership Tag—A user-editable, 80-byte string identifying ownership of the
computer. This tag appears on the screen during POST.
●
Universal Unique Identifier (UUID)—An ID number set in the factory that
uniquely identifies the computer.
●
Keyboard—Lets you set the keyboard locale for System ID entry.
When MBR Security is enabled, the BIOS prevents any changes being made to the
MBR of the current bootable disk while in MS-DOS or Windows Safe Mode—
(Enable or Disable).
NOTE: Most operating systems control access to the MBR of the current bootable
disk; the BIOS cannot prevent changes that may occur while the operating system is
running.
Computer Setup (F10) Utility
47
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
System Security
With the exception of the first option, Data Execution Prevention, changing any of
these system security settings and choosing File > Save Changes and Exit will
result in the computer performing a global reset, automatically turning itself off and
then back on. Note also that these options are hardware dependent and may not
be available on some models:
●
Data Execution Prevention (Enabled/Disabled)—Helps prevent operating
system security breaches.
●
Virtualization Technology (VTx)1 (Disabled/Enabled)—Controls the
virtualization features of the processor.
●
Virtualization Technology Directed I/O (VTd)1 (Disabled/Enabled)—Controls
virtualization DMA remapping features of the chipset.
●
Intel TXT(LT) Support1 (Enabled/Disabled)—Controls the underlying processor
and chipset features needed to support a virtual appliance. To enable this
feature you must enable:
●
◦
Virtualization Technology (VTx)
◦
Virtualization Technology Directed I/O (VTd)
◦
Embedded Security Device
Embedded Security Device1 (Disabled/Enabled)—Permits activation and
deactivation of the Embedded Security Device.
NOTE: Embedded Security Device must be set to Device Available in the
Device Security menu, and you must create a Setup Password, in order to
configure the Embedded Security Device.
●
Reset to Factory Settings1 (Do not reset/Reset)—Restores factory defaults and
erases all security keys.
CAUTION: Choosing Reset to Factory Settings may result in significant data
loss. The embedded security device is a critical component of many security
schemes. Erasing the security keys prevent access to data protected by the
Embedded Security Device.
●
OS Management of Embedded Security Device1 (Disabled/Enabled)—Limits
operating system control of the Embedded Security Device.
●
Reset of Embedded Security Device through OS1 (Enabled/Disabled)—Limits
the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device.
NOTE:
Drive Lock Security
You must create a Setup Password to use this option.
Lets you assign or modify a master password or user password for hard drives.
When enabled, this feature prompts the user to provide one of the DriveLock
passwords during POST. If the user does not successfully enter one of the
passwords, the hard drive remains inaccessible until one of the passwords is
successfully entered during a subsequent cold-boot sequence.
NOTE: This selection appears only when the system includes at least one drive
that supports the DriveLock feature.
48
Chapter 2 System management
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
Secure Boot
Configuration
●
Legacy Support—Enable/Disable
●
Secure Boot—Enable/Disable All option ROMs must support EFI.
●
Key Management
●
Power
OS Power
Management
Hardware Power
Management
Advanced2
◦
Clear Secure Boot Keys—Clear/Don't Clear
◦
Key Ownership—HP Keys/Custom Keys
Fast Boot—Enable/Disable
Enables or disables:
●
Runtime Power Management
●
Idle Power Savings: Extended (default) or Normal; extended mode reduces
processor power consumption when the CPU is idle
●
ACPI S3 PS2 Mouse Wakeup
●
Unique Sleep State Blink Rates
Enables or disables:
●
SATA Power Management
●
S5 Maximum Power Savings
Thermal
Lets you set the minimum speed of the system fan when the CPU is idle.
Power-On Options
Sets the following:
●
POST Messages (Enabled/Disabled)
●
Press the ESC key for Startup Menu (Enabled/Disabled)
●
Option ROM Prompt (Enabled/Disabled)—Enabling this feature causes the
computer to display a message before loading option ROMs.
●
After Power Loss—Lets you specify computer behavior after a power loss:
◦
Power Off—Computer remains powered off when power is restored
(default).
◦
Power On—Computer automatically powers on when power is
restored. (This lets you power on the computer using a power strip switch,
if the computer is connected to an electric power strip.)
◦
Previous state—Computer powers on automatically when power is
restored only if computer was on when power was lost.
Computer Setup (F10) Utility
49
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
NOTE: If you turn off power to the computer using a power strip, you
cannot use the suspend/sleep feature or the Remote Management
features.
●
50
POST Delay (None (default), 5, 10, 15, 20 seconds)—Delays start of the
POST process. You might need a delay to:
◦
Allow time for some hard disk drives to spin up before POST is finished.
◦
Give yourself more time to select F10 to enter Computer Setup (F10)
Utility.
●
Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Sets the boot
device for the workstation when it is started using Remote Wakeup (takes
precedence over the Boot Order menu setting).
●
Bypass F1 Prompt on Confirmation Changes (Enabled/Disabled)—Prevents
display of a confirmation prompt when you make changes to the system.
●
Factory Recovery Boot Support—Enable/Disable
●
POST Memory Manager Runtime Allocation—Enable/Disable
BIOS Power-On
Lets you disable or specify a weekday and time for BIOS power-on.
Onboard Devices
Lets you disable or set resources (IRQ, DMA, I/O Range) for onboard system
devices such as the serial port and parallel ports. Operating system parameters
generally override Onboard Devices settings.
Bus options
Enable/disable these options:
Chapter 2 System management
●
PCI SERR# Generation (Enabled/Disabled)—Controls PCI SERR# generation
for ill-behaved PCI add-in cards (that can generate SERR# spuriously).
●
PCI VGA Palette Snooping (Disabled/Enabled)—Controls PCI VGA Palette
Snooping for compatibility purposes.
●
PCI Latency Timer (32/64/96/128/160/192/224/248). 128 PCI Clocks is
the default.
●
Legacy ACPI CPU Tables—Support for legacy operating systems
Table 2-1 Computer Setup (F10) Utility menu descriptions for the HP Z220 SFF and Z220 CMT
Workstations (continued)
Heading
Option
Description
Device Options
Enable/disable the following device options:
●
S5 Wake-on-LAN (Enabled/Disabled)
●
Printer Mode (EPP+ECP, Output Only, Bi-Directional)
●
Num Lock State at Power-On (On/Off)
●
Integrated Video1 (Enabled/Disabled)
●
IGD (Integrated Graphics Device) Memory—Displayed when Integrated Video
is Enabled. Sets the maximum amount of system memory that can be allocated
as graphics memory (32, 64 (default), 128, 256, 512 MB)1
●
Internal Speaker (Enabled/Disabled)
●
NIC/PXE Option ROM2 Download (PXE/Disabled)
●
SATA RAID Option ROM2 Download (Enabled/EFI/Disabled)
●
Multi-Processor (Enabled/Disabled)
●
Hyperthreading1 (Disabled/Enabled)
Slot Settings
Lets you Enable/Disable Option ROM Download for each slot. Selective disabling
of Option ROM downloads can help manage limited Option ROM space. Limit
PCIe Frequency to Gen1, Gen2, Gen3. Runs slot at Gen1, Gen2, or Gen3
frequency.
Management
Operations
Lets you set the following AMT (Intel Active Management Technology) configuration
options:
●
AMT (Enabled/Disabled)—Allows for remote discovery, repair and protection
of networked workstations. Enabling the AMT function also enables the
Network Controller (required for AMT to function correctly).
●
Unconfigure AMT/ME (Disabled/Enabled)2—Restores AMT/ME defaults.
When you save and exit after enabling this option, you will be prompted to
complete the process upon restart. A Setup Password (even if one is set) does
not need to be entered to complete the process.
NOTE:
Option ROM Launch
Policy
1
2
Information about Intel AMT can be found at www.intel.com.
●
Hide Un-configure ME Confirmation Prompt—(Enabled/Disabled).
●
WatchDog Timer (Enabled/Disabled)—OS and BIOS WatchDog Timers can
be set independently (in minutes):
◦
OS WatchDog Timer—Sets the OS WatchDog Timer.
◦
BIOS WatchDog Timer—Sets the BIOS WatchDog Timer.
●
PXE Option ROMs—(Legacy, UEFI Only/Do Not Launch)
●
StorageOption ROMs—(Legacy, UEFI Only/Do Not Launch)
●
Video Options—(Legacy, UEFI Only)
*Available on selected models.
*These options should be used by advanced users only.
Computer Setup (F10) Utility
51
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations
Heading
Option
Description
File
System Information
Displays the following system characteristics:
Product Name
●
Memory Size
●
SKU Number
●
Integrated MAC 1
●
Integrated MAC 2
●
System BIOS
●
Boot Block Date
●
Chassis serial number
●
Asset Tracking Number
●
ME Firmware Version
●
ME Management Mode
●
Processor Type
●
Processor Speed
●
Processor Stepping
●
Cache Size
●
DIMMs
About
Displays copyright information.
Set Time and Date
Enables you to set system time and date.
Flash System ROM
Enables you to upgrade the BIOS from a ROM image on diskette, CD, or USB.
Replicated Setup
Provides these options:
Default Setup
52
●
●
Save to Removable Storage Device—Saves the workstation configuration, including
CMOS, in the qsetup.txt file. This file can be saved to a USB device or other storage
media.
●
Restore from Removable Storage Device—Restores the workstation configuration from
a USB device or other storage media.
Provides these options:
●
Save Current Settings as Default—Saves the current settings as default settings for the
next operation.
●
Restore Factory Settings as Default—Restores the factory settings as the default settings
for the next operation.
Apply Defaults
and Exit
Restores the default settings defined in Default Setup.
Ignore Changes
and Exit
Exits workstation setup without applying or saving changes.
Chapter 2 System management
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Storage
Option
Description
Save Changes
and Exit
Saves changes to system configuration and exits the workstation setup.
Device
Configuration
Lists installed non-SCSI storage devices (except SATA devices) and provides options for
obtaining specific information about each device:
●
CD-ROM SATA0—Shows the ODD default settings.
●
Default Values (SATA defaults)—
◦
Translation Mode—Enables the BIOS to determine the translation mode used to
configure a formatted SATA or USB mass storage device. This prevents you from
needing to know how the mass storage device was formatted. Options are
Automatic, Bit Shift, LBA Assisted, User (Cylinders, Heads, Sectors), and Off.
Automatic is the default.
Ordinarily, you should not change the translation mode selected by the BIOS. If
the selected translation mode is not compatible with the translation mode that
was active when the drive was partitioned and formatted, the data on the disk is
inaccessible.
Storage Options
Provides these options:
●
Removable Media Boot—Enables and disables the ability to start the workstation from
removable media.
●
SATA Mode—Sets the SATA emulation mode with the following options:
●
Boot Order
◦
RAID + AHCI—Both the RAID and AHCI OPROMs execute. This emulation mode
is the default and offers the best performance and most functionality.
◦
IDE —Offers standard SATA supports (four ports only).
Serial-ATA Controller—Enhanced, Compatable, or Disabled. The default is Enhanced.
This option is only available when in IDE-mode.
Enables you to configure the boot, diskette drive, and hard disk drive orders by physically
reordering the menu entries. The following is the default boot order presented in the menu:
●
●
EFI Boot Sources
◦
USB Floppy/CD
◦
USB Hard Drive
◦
ATAPI CD/DVD Drive
Legacy Boot Service
◦
ATAPI CD/DVD Drive
◦
USB Floppy/CD
Computer Setup (F10) Utility
53
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
◦
Hard Drive
◦
Network Controller
Press Enter to drag a device to a preferred place. Press F5 to remove the device from
consideration as a bootable device. Press F10 to accept.
MS-DOS drive lettering assignments might not apply after an operating system other than
MS-DOS has started.
Boot devices can be disabled in the boot order process. These order changes are stored in
the physical ROM when the F10 Setup changes are confirmed with File>Save Changes
and Exit.
You can temporarily override the boot order. To start one time from a device other than the
default device specified in Boot Order, restart the workstation and press F9 when the
F9=Boot Menu message appears on the screen. After POST completes, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press
Enter. The workstation then starts from the selected nondefault device for this one time.
DPS Self-text
Select a drive—Lets you execute self-tests on SATA hard drives capable of performing Drive
Protection System (DPS) self-tests.
NOTE: This selection appears only when the system has one or more drives capable of
performing the DPS self-tests.
Security
Setup Password
Enables you to set and enable a setup password for the administrator.
If you create a setup password, you must use it to change workstation setup options, to
flash the ROM, and to make changes to certain Plug and Play settings under Windows.
54
Power-On
Password
Enables you to set and enable the power-on password.
Password Options
This option becomes available when you create a setup and/or power-on password. It
provides these options:
Chapter 2 System management
●
Lock Legacy Resources—Prevents the operating system from changing resources to
serial, parallel, or diskette controller.
●
Setup Browse Mode—Enables read-only functionality for password info.
●
Password Prompt on F9 & F12—Enables a password prompt on a warm boot.
●
Network Server Mode—Enables network server mode.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
Device Security
Makes the following devices available or hidden to the workstation:
●
Embedded Security Device
●
SAS Controller
●
SCU Controller
●
USB3 Controller
●
Intel High Definition (HD) Audio
●
1394 Controller
●
NIC Controller
●
NIC1 Controller (select models)
●
SATA0
●
SATA1
●
Serial Port A
For each device, Device Available is the default setting and allows the operating system to
access the device. Device Hidden makes the device unavailable; it is disabled by the BIOS
and cannot be enabled by the operating system.
NOTE: An entry for enabling DriveLock appears in the setup menu if the workstation has
a DriveLock-compatible hard disk drive.
USB Security
Set workstation USB ports to Enabled/Disabled:
●
Front USB Ports—(1–3)
●
Rear USB Ports—(1–6)
●
Internal USB Ports—(1–6)
Slot Security
Lets you enable or disable any PCI or PCI Express slot.
Network Boot
Enables or disables the ability to boot to the network using the F12 key or the boot order.
System IDs
Provides these options:
Master Boot
Record Security
(MBR)
●
Asset Tag—A 16-byte string identifying the workstation.
●
Ownership Tag—An 80-byte string identifying ownership of the workstation. This tag
appears on the screen during POST.
●
Universal Unique Identifier (UUID)—Can only be updated if the current chassis serial
number is invalid. (These ID numbers are normally set in the factory and are used to
uniquely identify the workstation.)
●
Keyboard—Enables you to set the keyboard locale for System ID entry.
Enable or Disable—When MBR Security is enabled, the BIOS prevents any changes being
made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.
Most operating systems control access to the MBR of the current bootable disk; the BIOS
cannot prevent changes that may occur while the operating system is running.
Computer Setup (F10) Utility
55
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
System Security
Provides these options:
●
Data Execution Prevention—Enables or disables Data Execution Prevention mode in
the CPUs. This mode prohibits code from running in pages that were set up as data
pages, and prevents attacks such as buffer overflows. Operating system support is
required for this feature.
●
Virtualization Technology (VTx)—Enables or disables Intel® Virtualization Technology
to increase workstation performance.
●
Intel® (VTd)—(Enabled or Disabled) Controls the underlying processor and chipset
features needed to support a virtual appliance.
●
Interrupt Remapping—Enables or disables—Only available when Intel®(VTx) is
enabled.
●
Coherency Support—Enables or disables—Only available when Intel® (VTx) is
enabled.
●
ATS Support—Enables or disables—Only available when Intel® (VTx) is enabled.
●
Pass-through DMA—Enables or disables—Only available when Intel(R) (VTx) is
enabled.
●
Embedded Security Device—This option becomes available if Embedded Device is set
to Available under Device Security.
NOTE: Embedded Security Device must be set to Device Available in the Device
Security menu, and you must create a Setup Password, in order to configure the
Embedded Security Device.
Embedded Security Device (Hidden or Available) turns the Trusted Platform
Mechanism (TPM) on and off. Device Hidden is the default. If this option is made
available, the following options become available:
◦
Power-On Authentication Support—Enables and disables an authentication
feature that requires you to enter a TPM user key password to start the
workstation. This feature uses the TPM to generate and store the authentication
password.
◦
Reset Authentication Credential—Resets the authentication functionality and
clears authentication credentials.
To enable the Embedded Security Device and to access any security features
associated with the device, you must enter a setup password.
Setting a device to Available enables the operating system to access the device.
Hidden makes the device unavailable. It is disabled by the BIOS and cannot be
enabled by the operating system.
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Chapter 2 System management
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
CAUTION: Choosing Reset to Factory Settings may result in significant data loss.
The embedded security device is a critical component of many security schemes.
Erasing the security keys prevent access to data protected by the Embedded Security
Device.
●
OS Management of Embedded Security Device—Enables or disables the ability of the
operating system to control the TPM device, including turning it on and off, initializing
it, and resetting it.
◦
DriveLock Security
Reset of Embedded Security Device through OS—Enables or disables the ability
of the operating system to reset the TPM. Available only when OS Management
of Embedded Security Device is enabled.
Lets you assign or modify a master password or user password for hard drives. When
enabled, this feature prompts the user to provide one of the DriveLock passwords during
POST. If the user does not successfully enter one of the passwords, the hard drive remains
inaccessible until one of the passwords is successfully entered during a subsequent coldboot sequence.
NOTE: This selection appears only when the system includes at least one drive that
supports the DriveLock feature.
Secure Boot
Configuration
●
Legacy Support—Enable/Disable
●
Secure Boot—Enable/Disable
●
Key Management
●
Power
OS Power
Management
Hardware Power
Management
Thermal
◦
Clear Secure Boot Keys—Clear/Don't Clear
◦
Key Ownership—HP Keys/Custom Keys
Fast Boot—Enable/Disable
Enables or disables:
●
Runtime Power Management—(Enable or Disable)
●
Turbo Mode—(Enable or Disable)
●
Idle Power Savings—Extended (default) or Normal; extended mode reduces processor
power consumption when the CPU is idle.
●
Unique Sleep State Blink Rates—(Enable or Disable)
Enables or disables:
●
SATA Power Management
●
S5 Maximum Power Savings
Enables you to set the rate of the system fan when the CPU is in idle (Fan Idle Mode).
Computer Setup (F10) Utility
57
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
Advanced2
Power-On Options
Enables you to set the following:
●
POST Messages—Enables or disables the splash screen during POST.
●
Press the ESC key for Startup Menu.
●
Option ROM1 prompt (Enable or Disable)—Enabling this feature causes the
workstation to display a message before loading options ROMs.
●
After Power Loss (On, Off, Last State)—Enabling this option directs the previous state
to be the default.
●
POST Delay (in seconds) (5, 10, 15, 20, None)—Adds a specified delay to the POST
process. This delay is sometimes needed for hard disk drives on some expansion
cards that spin up slowly (so slowly that they are not ready to start by the time POST
is finished). The POST delay also gives you time to select F10 to enter Computer
Setup (F10) Utility.
●
Remote Wakeup Boot Source—Enables you to set the remote wakeup boot source as:
●
58
◦
Local Hard Drive
◦
Remote Server
Bypass F1 Prompt on Configuration Changes.
BIOS Power-On
Enables you to disable or specify a weekday and time for BIOS power-on.
Onboard Devices
Enables you to set resources (IRQ, DMA, I/O Rate) for or disable onboard system devices
such as serial port and diskette controller. Operating system parameters generally override
Onboard Devices settings.
Bus Options
Configures graphics cards per workstation slots. In multi-graphics card configurations, this
option designates one card as primary graphics, and the other card as secondary
graphics.
Chapter 2 System management
●
Numa—(Enable or Disable)
●
SERR# Generation (Enabled/Disabled)—Controls PCI SERR# generation for illbehaved PCI add-in cards (that can generate SERR# spuriously)
●
VGA Palette Snoop (Disabled/Enabled)—Controls PCI VGA Palette Snooping for
compatibility purposes
●
PCI Latency Timer—(32/64/128/160/192/224/248). 128 PCI Clocks is the
default.
Table 2-2 Computer Setup (F10) Utility menu descriptions for the HP Z420, Z620, and the Z820
Workstations (continued)
Heading
Option
Description
Device Options
Enables you to set the following device options:
●
Num Lock State at Power-On (On or Off)
●
S5 Wake-on-LAN (Enable or Disable)
●
Internal speaker—(Enable or Disable)
●
NIC Option ROM1 Download (Enable or Disable)
●
NIC1 Option ROM1 Download (Enable or Disable)
●
SATA RAID Option ROM1 Download (Enable/EFI/Disable)
●
SAS Option ROM1 Download (Enable/EFI/Disable) (Not available on some
workstations.)
●
SCU Option ROM Download (Enable/EFI/Disable) (Not available on some
workstations.)
●
Multiprocessor (Activates a single core.)—(Enable or Disable)
●
Active Processor Cores—Selects a single core, or multiple cores per socket
●
Hyper-Threading—(Enable or Disable)
●
CECP Mode—(Enable or Disable)
Slot Settings
Enable/disable the PCIe and PCI slots (1 - 7).
AMT
Configuration
Lets you set the following AMT (Intel Active Management Technology) configuration
options:
●
AMT (Enabled/Disabled)—Allows for remote discovery, repair and protection of
networked workstations. Enabling the AMT function also enables the Network
Controller (required for AMT to function correctly).
●
Unconfigure AMT/ME (Disabled/Enabled) 2—Restores AMT/ME defaults. When you
save and exit after enabling this option, you will be prompted to complete the process
upon restart. A Setup Password (even if one is set) does not need to be entered to
complete the process.
NOTE:
●
1
2
Information about Intel AMT can be found at www.intel.com.
WatchDog Timer (Enabled/Disabled)—OS and BIOS WatchDog Timers can be set
independently (in minutes):
◦
OS WatchDog TimerTimer—Sets the OS WatchDog Timer
◦
BIOS WatchDog Timer—Sets the BIOS WatchDog Timer
Available on selected models
These options should be used by advanced users only
Computer Setup (F10) Utility
59
Desktop management
This section summarizes capabilities, features, and key components of computer management.
Topics
Initial computer configuration and deployment on page 61
Installing a remote system on page 61
Copying a setup configuration to another computer on page 62
Updating and managing software on page 63
HP Client Management Solutions on page 63
Altiris Client Management Solutions on page 63
HP SoftPaq Download Manager on page 64
System Software Manager on page 64
ROM Flash on page 64
FailSafe Boot Block on page 64
Workstation security on page 65
Fault notification and recovery on page 75
Programmable power button (Windows only) on page 76
NOTE: Support for specific features described in this guide can vary by model and software version.
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Chapter 2 System management
Initial computer configuration and deployment
The computer includes a preinstalled system software image. After a brief software unbundling process,
the computer is ready to use.
If you prefer to replace the preinstalled software image with a customized set of system and application
software, you can deploy a customized software image by:
●
Installing additional software applications after unbundling the preinstalled software image
●
Using a disk cloning process to copy the contents from one hard disk drive to another
The HDD-based HP Recovery Manager ROM-based setup, and ACPI hardware provide further
assistance with recovery of system software, configuration management and troubleshooting, and
power management.
Support for specific features described in this guide can vary by model and software version.
The best deployment method depends on the information technology environment and processes.
Installing a remote system
Remote system installation enables starting and setting up the computer using software and
configuration information on a network server. This feature is usually used for system setup and
configuration and can be used to:
●
Deploy a software image on new PCs
●
Format a hard disk drive
●
Install application software or drivers
●
Update the operating system, application software, or drivers
To initiate a remote system installation, press F12 when F12=Network Service Boot appears in the
lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation
process. The default boot order is a BIOS configuration setting that can be changed to always attempt
a network boot.
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61
Copying a setup configuration to another computer
This section provides information about replicating the computer setup.
CAUTION: Setup configuration is model-specific. File system corruption can result if source and
target computers are not the same model.
To copy a setup configuration:
1.
Select a setup configuration to copy, and then restart the computer.
2.
As soon as the computer powers on, press and hold F10 until you enter Computer Setup (F10)
Utility. If necessary, press Enter to bypass the title screen.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer, and then
press and hold F10 again to access the utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
62
3.
Select File > Replicated Setup > Save to Removable Storage Device. Follow the
instructions on the screen to create the configuration file cpqsetup.txt and write it to a USB storage
device.
4.
Turn off the computer you are configuring and insert the removable USB media device containing
the configuration file.
5.
Turn on the computer you are configuring.
6.
Press and hold the F10 key until you enter Computer Setup (F10) Utility. If necessary, press Enter
to bypass the title screen.
7.
Select File > Replicated Setup > Restore from Removable Storage Device, and then
follow the instructions on the screen.
8.
Restart the computer when the configuration is complete.
Chapter 2 System management
Updating and managing software
HP provides several tools for managing and updating software on desktops and computers:
●
HP Client Manager Software
●
Altiris Client Management Solutions
●
HP SoftPaq Download Manager
●
System Software Manager
HP Client Management Solutions
HP Client Management Solutions (CMS), available for download from http://www.hp.com/go/
easydeploy, are standards-based solutions for managing and controlling computers in a networked
environment.
HP Client Management Solutions offers these services:
●
Detailed views of hardware inventory for asset management
●
PC health-check monitoring and diagnostics
●
Proactive notification of changes in the hardware environment
●
Web-accessible reporting of business-critical details such as thermal warnings and memory alerts
●
Remote updating of system software such as device drivers and ROM BIOS
●
Remote changing of boot order
●
Configuration of system BIOS settings
Altiris Client Management Solutions
Altiris and HP have partnered to provide comprehensive, tightly integrated systems management
solutions to reduce the cost of owning HP client PCs.
The HP CMS is the foundation for additional Altiris Client Management Solutions that address the
following topics.
●
Inventory and asset management
●
Deployment and migration
●
Help desk and problem resolution
●
Software and operations management
Go to http://www.hp.com/go/Altiris_Solutions for information about:
●
How HP CMS works
●
Which solutions are compatible with the operating system
●
How to download a fully functional, 30-day evaluation version of Altiris solutions
Desktop management
63
HP SoftPaq Download Manager
HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software
updates for the HP client PC models in your environment. By specifying your models, operating system,
and language, you can quickly locate, sort, and select the softpaqs you need. For more information, go
to http://www.hp.com/go/sdm.
System Software Manager
System Software Manager (SSM) is a utility available on Windows—based computers that enables you
to update system-level software on multiple systems simultaneously. When executed on a PC client
system, SSM detects hardware and software versions and then updates the software from a central
repository, known as a file store. Driver versions supported by SSM are noted with a special icon on
the software, the driver download website, and on the Support Software CD.
To download the utility or to obtain more information about SSM, see http://www.hp.com/go/ssm.
ROM Flash
BIOS settings are stored on a programmable flash ROM. By establishing a setup password in Computer
Setup (F10) Utility, you can protect unauthorized users from modifying the BIOS settings. This function is
important to ensure the operating integrity of the computer.
To upgrade the BIOS, download the latest SoftPaq images from http://www.hp.com/support/
workstation_swdrivers.
Remote ROM Flash
Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP computers
from a centralized network management console, resulting in a consistent deployment of, and greater
control over, HP PC ROM images over the network.
To use Remote ROM Flash, the computer must be powered on, or turned on using Remote Wakeup.
For more information about Remote ROM Flash and HPQFlash, see the HP Client Manager Software or
System Software Manager sections at http://www.hp.com/go/ssm.
HPQFlash
The HPQFlash utility is used to locally update or restore the system ROM on PCs using a Windows
operating system. For more information about HPQFlash, see http://www.hp.com/go/ssm, and enter
the name of the computer.
FailSafe Boot Block
The FailSafe Boot Block enables BIOS recovery in the unlikely event of a ROM flash failure. For
example, if a power failure occurs during a ROM upgrade, the Boot Block uses a flash-protected
section of the ROM to verify a valid system ROM flash when power is restored to the computer.
If the system ROM is valid, the computer starts normally.
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Chapter 2 System management
If the system ROM fails the validation check, the FailSafe Boot Block provides enough support to start
the computer from a BIOS image CD created from a SoftPaq. The BIOS image CD programs the system
ROM with a valid image.
When Boot Block detects an invalid system ROM, the computer power LED blinks red eight times and
the computer beeps eight times; then the computer pauses for two seconds. On some models, a Boot
Block recovery mode message appears.
In preparation for system recovery, use the BIOS CD media file in the SoftPaq to create a BIOS image
CD or USB key.
Recovering the computer from Boot Block Recovery mode
To recover the computer after it enters Boot Block recovery mode:
1.
Remove any media such as USB keys or disks in the optical disk drives.
2.
Insert a BIOS image CD into the DVD drive. You can also use USB media such as an HP DriveKey.
3.
Power off, then power on the computer.
If no BIOS image CD or USB media is found, you are prompted to insert one and restart the
computer.
If a setup password has been established, the Caps Lock light illuminates and you are prompted
for the password.
4.
Enter the setup password.
If the computer starts from the boot media and successfully reprograms the ROM, three keyboard
lights illuminate and a rising-tone series of beeps signals successful recovery.
5.
Remove the boot media and power off the computer.
6.
Restart the computer.
Workstation security
This section provides information about providing system security through asset tracking, password
security, hard disk drive locking, and chassis locks.
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65
Asset tracking
Asset tracking features provide asset tracking data that can be managed using HP Systems Insight
Manager (HP SIM), HP Console Management Controller (CMC), or other systems-management
applications.
Seamless, automatic integration between asset tracking features and these products enables you to
choose the management tool that is best suited to the environment and to leverage investments in
existing tools.
HP also offers several solutions for controlling access to valuable components and information:
●
HP ProtectTools Embedded Security prevents unauthorized access to data, checks system integrity,
and authenticates third-party users attempting system access.
●
Security features such as ProtectTools and the Smart Cover Sensor (side access panel sensor) help
prevent unauthorized access to the data and to the internal components of the computer.
●
By disabling parallel, serial, or USB ports, or by disabling removable-media boot capability, you
can protect valuable data assets.
●
Memory Change and Side access panel sensor (Smart Cover Sensor) alerts can be forwarded to
system management applications to deliver proactive notification of tampering with a computer’s
internal components.
ProtectTools, the Smart Cover Sensor, and the side access panel solenoid lock (Hood Lock) are
available as options on select systems.
You can manage security settings:
●
Locally with Computer Setup (F10) Utility
●
Remotely with HP CMS or HP System Software Manager (SSM), which enable the secure,
consistent deployment and control of security settings from a simple command line utility
For more information about Computer Setup (F10) Utility, see Computer Setup (F10) Utility menu
on page 44.
The following Computer Setup (F10) Utility features let you manage computer security.
Table 2-3
F10 security features overview
Feature
66
Purpose
Removable Media Boot Control
Prevents booting from removable media drives
Serial, Parallel, USB, or Infrared
Interface Control
Prevents transfer of data through the integrated serial, parallel, USB, or infrared
interface
Power-On Password
Prevents use of the computer until the password is entered (applies to initial system
startup and restarts)
Setup Password
Prevents reconfiguration of the computer (through the Setup utility) until the
password is entered
Network Server Mode
Provides unique security features for computers used as servers
Chapter 2 System management
SATA hard disk drive security
HP computers include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized
access to data.
WARNING! Enabling DriveLock can render a SATA hard disk drive permanently inaccessible if the
master password is lost or forgotten. No method exists to recover the password or access the data.
DriveLock has been implemented as an extension to Computer Setup (F10) functions. It is only available
when hard disk drives that support the ATA security command set are detected. On HP computers, it is
not available when the SATA emulation mode is RAID+AHCI or RAID.
DriveLock is for HP customers for whom data security is a paramount concern. For such customers, the
cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the
damage that could result from unauthorized access to its contents.
To balance this level of security with the need to address the issue of a forgotten password, the HP
implementation of DriveLock employs a two-password security scheme. One password is intended to be
set and used by a system administrator, while the other is typically set and used by the user.
No "back door" can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is
most safely used when the data contained on the hard disk drive is replicated on a corporate
information system or is regularly backed up.
If both DriveLock passwords are lost, the hard disk drive is rendered unusable. For users who do not fit
the previously defined customer profile, this might not be acceptable. For users who fit this profile, it
might be a tolerable risk, given the nature of the data stored on the hard disk drive.
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67
DriveLock applications
The most practical use of DriveLock is in a corporate environment. The system administrator would be
responsible for configuring the hard disk drive, which involves setting the DriveLock master password
and a temporary user password. If you forget the user password or if the equipment is passed on to
another employee, the master password can be used to reset the user password and regain access to
the hard disk drive.
HP recommends that corporate system administrators who enable DriveLock also establish a corporate
policy for setting and maintaining master passwords. This should be done to prevent a situation where
an employee sets both DriveLock passwords before leaving the company. In such a scenario, the hard
disk drive is unusable and requires replacement. Likewise, by not setting a master password, system
administrators might find themselves locked out of a hard disk drive and unable to perform routine
checks for unauthorized software, other asset control functions, and support.
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in
this category include personal users, or users who do not maintain sensitive data on their hard disk
drives as a common practice. For these users, the potential loss of a hard disk drive resulting from
forgetting both passwords is much greater than the value of the data DriveLock protects.
Access to Computer Setup (F10) and DriveLock can be restricted through the setup password. By
specifying a setup password and not giving it to users, system administrators can restrict users from
enabling DriveLock.
Using DriveLock
When hard disk drives that support the ATA security command set are detected, DriveLock appears
under the Security menu in Computer Setup (F10) menu. You are presented with options to set the
master password and to enable DriveLock. You must provide a user password to enable DriveLock.
Because the initial configuration of DriveLock is typically performed by a system administrator, a master
password should be set first.
HP encourages system administrators to set a master password whether they plan to enable DriveLock
or not. This gives the administrator the ability to modify DriveLock settings if the drive is locked in the
future. After the master password is set, the system administrator can enable DriveLock or leave it
disabled.
If a locked hard disk drive is present, POST requires a password to unlock the device. If a power-on
password is set and it matches the device’s user password, POST does not prompt the user to re-enter
the password. Otherwise, the user is prompted to enter a DriveLock password.
For a cold start, use the master or user password. For a warm start, enter the same password used to
unlock the drive during the preceding cold start.
Users have two attempts to enter a correct password. During cold start, if neither attempt succeeds,
POST continues but the drive remains inaccessible. During a warm-start or restart from Windows, if
neither attempt succeeds, POST halts and the user is instructed to cycle power.
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Chapter 2 System management
Enabling DriveLock
To enable and set the DriveLock user password:
1.
Power on or restart the computer.
2.
As soon as the computer is powered on, repeatedly press the F10 key until you enter Computer
Setup (F10) Utility.
If you do not press F10 at the appropriate time, you must restart the computer, then repeatedly
press F10 again to access the utility.
3.
Select Security > DriveLock Security.
4.
For each DriveLock-capable drive, select a drive by pressing F10 to accept.
5.
Under Enable/Disable DriveLock options, select Enable, and then press F10 to enable DriveLock
for a specific drive.
NOTE: To set the DriveLock master password, select Master.
CAUTION:
If you forget the DriveLock password, the drive is unusable.
6.
Enter a new user password (1 to 32 characters long), and then press F10 to accept.
7.
Enter the password again in the Enter New Password Again field. If you forget this password, the
drive is rendered permanently disabled.
8.
Select File > Save Changes and Exit, and then press Enter to accept the changes. After you
press Enter, the computer performs a cold start before invoking the DriveLock function.
When the computer starts, you are prompted to enter the DriveLock password for each DriveLockcapable drive for which you have set a password. You have two attempts to enter the password
correctly. If the password is not entered correctly, the computer attempts to start anyway.
However, the boot process most likely fails because data from a locked drive cannot be accessed.
In a single drive computer, if the drive has DriveLock enabled, the computer might not be able to
boot to the operating system, and might try to boot from the network or from another storage
device (depending on the boot ordering options). Regardless of the outcome of the start attempts,
the drive-locked drive remains inaccessible without the DriveLock password.
In a two-drive computer that has a boot drive and a data drive, you can apply the DriveLock
feature to the data drive only. In this case, the computer can always start, but the data drive is
accessible only when the DriveLock password is entered.
Cold starts require that you enter DriveLock passwords. However, DriveLock passwords are also
required for warm starts. For example, if you boot to DOS and press Ctrl+Alt+Del, you must enter
the DriveLock password before the computer completes the next start cycle. This warm-start
behavior is consistent with the DriveLock feature.
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69
Password security
The power-on password prevents unauthorized use of the computer by requiring entry of a password to
access applications or data when the computer is powered on or restarted. The setup password
specifically prevents unauthorized access to Computer Setup (F10) Utility and can also be used as an
override to the power-on password. When prompted for the power-on password, entering the setup
password instead enables access to the computer.
You can establish a network-wide setup password to enable the system administrator to log in to all
network systems to perform maintenance without needing to know the power-on password.
Establishing a setup password using Computer Setup (F10) Utility
Establishing a setup password through Computer Setup (F10) Utility prevents reconfiguration of the
computer (through the use of Computer Setup (F10) Utility) until the password is entered.
To establish a setup password using Computer Setup (F10) menu:
1.
Power on or restart the computer.
2.
As soon as the computer is powered on, press and hold F10 until you enter Computer Setup (F10)
Utility. Press Enter to bypass the title screen, if necessary.
If you do not press F10 at the appropriate time, you must restart the computer, and then press and
hold F10 again to access the utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
70
3.
Select Security > Setup Password and then follow the onscreen instructions.
4.
Before exiting, select File > Save Changes and Exit.
Chapter 2 System management
Establishing a power-on password using computer setup
Establishing a power-on password through Computer Setup (F10) Utility prevents access to the
computer when power is connected, unless you specify the password. When a power-on password is
set, Computer Setup (F10) Utility presents Password Options in the Security menu. The password
options include Network Server Mode and Password Prompt on Warm Boot.
When Network Server Mode is disabled, you must enter the password when the computer is powered
on, when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, you
must enter the password. The password must also be entered each time the computer is restarted.
When Network Server Mode is enabled, the password prompt is not presented during POST, but an
attached PS/2 keyboard remains locked until you enter the power-on password.
To enable Network Server Mode, you must set a power-on password under Advanced > Password
Options. This option enables the computer to start without requiring the power-on password, but the
keyboard and mouse are locked until you enter the password. The keyboard LEDs rotate constantly
when the computer is in locked mode.
To establish a power-on password through the Computer (F10) menu:
1.
Power on or restart the computer.
2.
As soon as the computer is powered on, press and hold F10 until you enter Computer Setup (F10)
Utility. Press Enter to bypass the title screen, if necessary.
If you do not press F10 at the appropriate time, you must restart the computer and then press and
hold F10 again to access the utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
3.
Select Security > Power-On Password and then follow the onscreen instructions.
4.
Before exiting, select File > Save Changes and Exit.
Entering a power-on password
To enter a power-on password:
1.
Restart the computer.
2.
When the key icon appears on the monitor, enter the current password, and then press Enter.
Type carefully. For security reasons, the characters you enter do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you will enter the F10 setup screen with read-only permission. (See the Setup Browse Mode option
under the Power-On options.)
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71
Entering a setup password
If a setup password has been established on the computer, you will be prompted to enter it each time
you run Computer Setup (F10) Utility.
To enter a setup password:
1.
Restart the computer.
2.
As soon as the computer is powered on, press and hold F10 until you enter Computer Setup (F10)
Utility. Press Enter to bypass the title screen, if necessary.
If you do not press F10 at the appropriate time, you must restart the computer and press and hold
F10 again to access the utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
3.
When the key icon appears on the monitor, enter the setup password, and press Enter.
Type carefully. For security reasons, the characters you enter do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful
tries, you must restart the computer before you can continue.
Changing a power-on or setup password
To change a power-on or setup password:
1.
Restart the computer.
2.
To change the power-on password, go to step 4.
3.
To change the setup password, as soon as the computer is powered on, press and hold F10 until
you enter Computer Setup (F10) Utility. Press Enter to bypass the title screen, if necessary.
If you do not press F10 at the appropriate time, you must restart the computer, and then press and
hold the F10 key again to access the utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
4.
When the key icon appears, enter the current password, a slash (/) or alternative delimiter
character, the new password, another slash (/) or alternative delimiter character, and the new
password again as shown:
current password/new password/new password
For information about the alternative delimiter characters, see National keyboard delimiter
characters on page 73.
Type carefully. For security reasons, the characters you enter do not appear on the screen.
5.
Press Enter.
The new password takes effect the next time you power on the computer.
The power-on and setup passwords can also be changed using the Security options in Computer Setup
(F10) Utility.
72
Chapter 2 System management
Deleting a power-on or setup password
To delete a power-on or setup password:
1.
Power on or restart the computer.
2.
Choose from the following:
●
To delete the power-on password, go to step 4.
●
To delete the setup password, as soon as the computer is powered on, press and hold F10
until you enter Computer Setup (F10) Utility. Press Enter to bypass the title screen, if
necessary.
If you do not press F10 at the appropriate time, you must restart the computer and then press
and hold F10 again to access the utility.
Use the appropriate operating system shutdown process.
3.
When the key icon appears, enter the current password followed by a slash (/) or alternative
delimiter character: current password/.
For information about the alternative delimiter characters see the following section.
4.
Press Enter.
National keyboard delimiter characters
Each keyboard meets country-specific requirements. The syntax and keys you use for changing or
deleting passwords depend on the keyboard included with the computer.
Table 2-4 National keyboard delimiter characters
*
Language
Delimiter
Language
Delimiter
Language
Delimiter
Arabic
/
Greek
-
Russian
/
Belgian
=
Hebrew
.
Slovakian
-
BHCSY *
-
Hungarian
-
Spanish
-
Brazilian
/
Italian
-
Swedish/Finnish
/
Chinese
/
Japanese
/
Swiss
-
Czech
-
Korean
/
Taiwanese
/
Danish
-
Latin American
-
Thai
/
French
!
Norwegian
-
Turkish
.
French Canadian
é
Polish
-
U.K. English
/
German
-
Portuguese
-
U.S. English
/
Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Desktop management
73
Clearing passwords
If you forget the password, you cannot access the computer.
For instructions about clearing passwords, see Configuring password security and resetting CMOS
on page 159.
Chassis security
Smart Cover Sensor (optional)
The optional Smart Cover Sensor is a combination of hardware and software technology that alerts you
if the interior or the computer is accessed (provided the sensor has been configured in Computer Setup
(F10) Utility). The sensor alerts you when the side panel is removed.
Three levels of protection are available:
Table 2-5 Smart Cover Sensor protection levels
*
Level
Setting
Description
Level 0
Disabled
Level 1
Notify User
When the computer restarts, a message indicates that the computer has been
opened or the access panel has been removed.
Level 2
Setup Password
When the computer restarts, a message indicates that the computer has been
opened or the access panel has been removed. You must enter the setup
password to continue.
Sensor * is disabled (default).
Smart Cover Sensor settings can be changed using Computer Setup (F10) Utility.
Setting the protection level
To set the Smart Cover Sensor protection level:
1.
Power on or restart the computer.
2.
During startup, press and hold the F10 key until you enter Computer Setup (F10) Utility. Press Enter
to bypass the title screen, if necessary.
NOTE: If you do not press the F10 key at the appropriate time, you must restart the computer,
and then press and hold the F10 key again to access Computer Setup (F10) Utility.
If you are using a PS/2 keyboard, you might see a keyboard error message. Disregard it.
74
3.
Select Security > Smart Cover > Cover Removal Sensor, and follow the onscreen
instructions.
4.
Before exiting, select File > Save Changes and Exit.
Chapter 2 System management
Side access panel solenoid lock
The side access panel solenoid lock (available only on specific workstations) secures the side access
panel to the chassis. The solenoid is controlled by a local or remote signal.
To lock the solenoid, set a password for the solenoid lock in Computer Setup (F10) Utility. To unlock the
solenoid, remove the solenoid lock password in Computer Setup (F10) Utility.
The solenoid lock FailSafe Key (available from HP) is is a device for manually disabling the solenoid
lock. You will need the FailSafe Key in case of forgotten password, power loss, or computer
malfunction.
Cable lock (optional)
To prevent theft, you can attach a keyed cable lock to the rear chassis panel. This cable lock attaches
to the chassis and secures it to the work area.
Fault notification and recovery
Fault notification and recovery features combine innovative hardware and software technology to
prevent the loss of critical data and minimize unplanned downtime.
If the computer is connected to a network that is managed by HP CMS, the computer sends a fault
notice to the network management application. With HP CMS, you can also remotely schedule
diagnostics to run on managed PCs and create a summary report of failed tests.
Drive Protection System
The Drive Protection System (DPS) is a diagnostic tool built into hard disk drives and is installed in select
HP computers. The DPS helps diagnose problems that might result in unwarranted hard disk drive
replacement.
When HP computers are built, each installed hard disk drive is tested using the DPS, and a permanent
record of key information is written onto each drive. Every time the DPS is run, test results are written to
the hard disk drive. The service provider can use this information to help diagnose conditions that
required you to run the DPS software.
ECC fault prediction
When the computer encounters an excessive number of error checking and correcting (ECC) memory
errors, it displays a local alert message. This message contains information about the errant DIMM,
enabling you to take action before you experience noncorrectable memory errors. ECC DIMMs are
standard on this computer.
Thermal sensors
Several thermal sensors in the HP workstation regulate computer fans to maintain an acceptable,
efficient chassis temperature.
Desktop management
75
Programmable power button (Windows only)
With ACPI (Advanced Configuration and Power Interface) enabled, you can customize the behavior of
the power button so that rather than powering down, the workstation enters sleep mode (low power
state), or hibernate mode (very low power state). This lets you go to standby without closing
applications, and then return to the same operational state without any data loss.
Changing the power button configuration (Windows only)
Windows 7
1.
Select Start, and then select Control Panel > System and Security > Power Options.
2.
On the left side of the screen, select Change What the Power Buttons Do.
3.
Select the desired options.
If you choose Sleep or Hibernate, you can press the power button to initiate standby, and then press it
again to exit standby and return to your work. To completely turn off the workstation, select Start >
Shut Down.
CAUTION: To reduce the risk of data loss, do not use the power button to turn off the computer
unless the system is not unresponsive.
NOTE: If the computer is unresponsive, press and hold the power button for four seconds to
completely turn off power to the computer.
Windows 8
76
1.
Point to the upper-right or lower-right corner of the Start screen to display the charms.
2.
In the Search field, type control.
3.
On the left side of the screen select Control Panel, and then select System and Security >
Power Options.
4.
In Power Options Properties, select Choose What the Power Button Does.
5.
Select the desired options.
Chapter 2 System management
3
Component replacement
information and guidelines
This chapter provides warnings, cautions, information, and guidelines for removal and replacement
procedures. It does not document the step-by-step procedures.
IMPORTANT: Removal and replacement procedures are now available in videos on
the HP website.
Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
This chapter includes these topics:
Topics
Warnings and cautions on page 78
Service considerations on page 79
Product recycling on page 81
Component replacement guidelines on page 81
77
Warnings and cautions
WARNING!
These symbols on any surface or area of the equipment indicate the following:
Presence of a hot surface or hot component. If this surface is contacted, the potential for injury
exists. To reduce the risk of injury from a hot component, let the surface cool before touching.
Presence of an electrical shock hazard. To reduce the risk of injury from electrical shock, do not
open any enclosed area marked with this symbol.
Product must always be lifted by two persons to avoid personal injury due to product weight.
WARNING!
To reduce the risk of electric shock or damage to your equipment:
— Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
— Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.
— Disconnect power from the equipment by unplugging the power cord from the electrical outlet.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes
proper computer setup, posture, health, and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located at http://www.hp.com/ergo.
WARNING! Do not use the front bezel as a handle or lifting point when lifting or moving the
computer. Lifting the computer from the front bezel, or lifting it incorrectly, could cause the computer to
fall, causing possible injury to you and damage to the computer. To properly and safely lift the
computer, lift from the bottom of the computer.
CAUTION: Static electricity can damage the electronic components of the computer. To prevent
damage to the computer, observe the following Electrostatic Discharge (ESD) precautions while
servicing the computer:
— Discharge static electricity by briefly touching a grounded metal object before you begin.
— Work on a static-free mat.
— Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your
body to the ground.
— Create a common ground for the equipment you are working on by connecting the static-free mat,
static strap, and peripheral units to that piece of equipment.
NOTE: HP accessories are for use in HP products. They have been extensively tested for reliability
and are manufactured to high quality standards.
78
Chapter 3 Component replacement information and guidelines
Service considerations
Tools and software requirements
The tools necessary for computer component removal and installation are:
●
Torx T-15 driver
●
Flat blade and cross-tip screwdrivers
●
Diagnostics software
Electrostatic discharge (ESD) information
Generating static
Different activities generate different amounts of static electricity through electrostatic discharge
(ESD). Static electricity increases as humidity decreases.
CAUTION:
Static electricity in the amount of 700 volts might degrade a product.
Event
Preventing ESD
equipment
damage
Relative humidity
55%
40%
10%
Walking across carpet
7,500V
15,000V
35,000V
Walking across vinyl floor
3,000V
5,000V
12,000V
Motions of bench worker
400V
800V
6,000V
Removing bubble pack from PCB
7,000V
20,000V
26,500V
Packing PCBs in foam-lined box
5,000V
11,000V
21,000V
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories:
●
Transport products in static-safe containers such as tubes, bags, or boxes, to avoid hand
contact.
●
Protect electrostatic parts and assemblies with nonconductive or approved containers or
packaging.
●
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from containers.
●
When handling or touching a sensitive component or assembly, ground yourself by touching
the chassis.
●
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
nonconductive foam.
Service considerations
79
Personal
grounding
methods and
equipment
Static shielding
materials
Grounding the
work area to
prevent static
damage
Recommended
ESD prevention
materials and
equipment
80
Use the following items to help prevent ESD damage:
●
Wrist straps — These are flexible straps with a maximum of one megohm ± 10% resistance
in the ground cords. To provide a proper ground, wear the strap against bare skin. The
ground cord must be connected and fit snugly into the banana plug connector on the
grounding mat or computer.
●
Heel straps, toe straps, and boot straps — These can be used at standing computers
and are compatible with most types of shoes or boots. On conductive floors or dissipative
floor mats, use them on both feet with a maximum of one megohm ± 10% resistance between
the operator and ground.
Static shielding materials provide the following levels of protection.
Method
Voltage
Antistatic plastic
1,500V
Carbon-loaded plastic
7,500V
Metalized laminate
15,000V
●
Cover the work surface with approved
static-dissipative material. Use a wrist
strap connected to the work surface, and
properly grounded tools and equipment.
●
Use static-dissipative mats, foot straps, or
air ionizers to give added protection.
●
●
Disconnect power and input signals before
inserting and removing connectors or test
equipment.
●
Use fixtures made of static-safe materials
when fixtures must directly contact
dissipative surfaces.
Handle electrostatic-sensitive
components, parts, and assemblies by
the case or PCB laminate. Handle them
only in static-free work areas.
●
Keep work area free of nonconductive
materials, such as plastic assembly aids and
Styrofoam.
●
Use field service tools (such as cutters,
screwdrivers, and vacuums) that are
conductive.
●
Antistatic tape
●
Static awareness labels
●
Antistatic smocks, aprons, and sleeve
protectors
●
Wrist straps and footwear straps providing
one megohm ± 10% resistance
●
Conductive bins and other assembly or
soldering aids
●
Material-handling packages
●
Conductive plastic bags
●
Conductive foam
●
Conductive plastic tubes
●
Conductive tabletop computers with a
ground cord of one megohm ± 10%
resistance
●
Conductive tote boxes
●
Opaque shielding bags
●
Static-dissipative table or floor mats with
a hard-tie to ground
●
Transparent metallized shielding bags
●
Field service kits
●
Transparent shielding tubes
Chapter 3 Component replacement information and guidelines
Product recycling
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries.
For information about recycling HP components or products, see http://www.hp.com/go/recycle.
Component replacement guidelines
This section provides information and guidelines for removal and replacement procedures. It does not
document the step-by-step procedures.
IMPORTANT: Removal and replacement procedures are now available in videos on
the HP website.
Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. In Media
Selection, choose the Desktops & Workstations product category and the Personal
Workstations product family, then choose your platform
This chapter provides guidelines for removal and replacement procedures.
Battery on page 81
Cable management on page 82
CPU (processor) and CPU heatsink on page 83
Expansion slots on page 84
Hard disk drives and optical disc drives on page 95
Memory on page 102
Power supply specifications on page 108
System board on page 110
Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years. Observe the following warning and caution when replacing the battery.
WARNING! HP Z Series Workstations use lithium batteries. There is a risk of fire and chemical burn
if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts,
dispose of in water or fire, or expose battery to temperatures higher than 60°C (140°F).
CAUTION: Before removing the battery, back up the CMOS settings in case they are lost when the
battery is removed. Use Computer Setup (F10) Utility to back up the settings.
NOTE: Do not dispose of batteries, battery packs, and accumulators with general household waste.
Product recycling
81
Cable management
Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable
management practices when removing and installing components.
●
Handle cables with care to avoid damage.
●
Apply only the tension required to seat or unseat cables during insertion or removal from the
connector.
●
When possible, handle cables by the connector or pull-strap.
●
Route cables in such a way that they cannot be caught or snagged by parts being removed or
replaced.
●
Keep cables away from direct contact with major heat sources, such as the heatsink. (Some air
flow guides have a cable guide that lets you route cables safely around the heatsink.)
●
Do not jam cables on top of expansion cards or DIMMs. Circuit cards and DIMMs are not
designed to take excessive pressure.
●
Keep cables clear of movable or rotating parts (such as the power supply and drive cage) to
prevent them from being cut or crimped when the component is lowered into its normal position.
●
In all cases, avoid bending or twisting the cables. Do not bend any cable sharply. A sharp bend
can break the internal wires.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves or in the cable
guides and chassis areas designed for cable routing.
When removing the power supply power cable from the connector on the system board, always follow
these steps:
1.
Squeeze on the top of the retaining latch attached to the cable end of the connector.
2.
Grasp the cable end of the connector and pull it straight out.
CAUTION: Always pull the connector — NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
82
Chapter 3 Component replacement information and guidelines
CPU (processor) and CPU heatsink
CAUTION: Observe the following cautions when removing or replacing the heatsink.
— When removing the heatsink, loosen all screws a little at a time to ensure the CPU remains level. Do
not fully loosen one screw, and then move on to the next.
— After you remove the CPU heatsink from the chassis, use alcohol and a soft cloth to clean the thermal
compound residue from the CPU and the heatsink, allowing the alcohol on the CPU and CPU heatsink
to dry completely.
— If you are reusing the original heatsink, apply thermal compound to the center of the CPU top
surface.
— If you are using a new CPU heatsink, do not apply thermal compound to the CPU because the new
heatsink already has thermal compound applied to the heatsink surface. Instead, remove the thermal
compound protective liner from the bottom of the new heatsink.
— Do not overtighten the heatsink screws. Overtightening can strip the threads in the chassis.
— Do not fully tighten one screw and then move on to the next. Instead, tighten all screws a little at a
time, ensuring that the CPU remains level.
CAUTION: Observe the following cautions when removing or replacing the CPU.
— If you are installing a second CPU, it must be of the same type as the first CPU.
— Internal components might be powered even when the computer is off. To prevent damage,
disconnect the computer power cord before you remove or install a component.
— The CPU socket contacts and pads are extremely fragile. Do not touch the CPU socket contacts or
the gold pads underneath the CPU. Use extreme care and handle the CPU only by the edges.
— The CPU socket contacts are delicate and bend easily. To avoid bending the contacts, use extreme
care when installing the CPU in the socket.
— Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller
or service provider to install the processor. If you plan to install the processor yourself, view the entire
remove and replace video before you begin.
— Failure to follow the computer preparation instructions can result in an improperly installed
processor, causing extensive computer damage.
Component replacement guidelines
83
Expansion slots
This section identifies and describes computer expansion card slots, and presents card configuration
information.
Go to http://www.hp.com/go/quickspecs to learn which graphics cards are supported in the
workstation, how much memory each graphics card includes, and graphics card power requirements.
Card configuration restrictions for power supplies
CAUTION: To prevent damage, the overall power consumption of the computer (including I/O
cards, CPU, and memory) must not exceed the maximum rating of the computer power supply. For
power supply information, see Power supply specifications on page 108.
Choosing an expansion card slot
Whenever possible, use the following tips to help you select the proper slot for an expansion card:
●
Use the PCIe x16 slot for the primary graphics card. If you do not use this slot for the graphics
card, only cards certified as After Market Options are supported.
●
Install a second graphics card in the other PCIe x16 slot.
●
Install a card in a slot that most closely matches its interface technology:
Install a PCIe Gen1 x16 or a PCIe Gen1 x8 card in the PCIe Gen2 x16 slot.
◦
Install a PCIe Gen1 x4 card in the PCIe Gen1 x4 slot.
◦
Install a PCIe Gen1 x1 card in the PCIe Gen1 x1 slot.
◦
Install a PCI card in the PCI slot.
◦
Whenever possible, install a PCIe x1 card in an x1 slot.
●
Leave as much space as possible between cards (especially graphics cards) to allow heat to
dissipate more efficiently.
●
For best operational efficiency, select a slot that:
●
84
◦
◦
Electrically matches the number of PCIe card lanes (for example, x1 in an x1 slot).
◦
Has more lanes electrically.
◦
Has fewer lanes, but is closer to your needs. For example, place an x16 card in an x4 slot,
and an x4 card in a an x1 slot.
An x1 connector supports an x1 card only. While an x1 card can be inserted into a larger slot,
this may limit potential future card placement.
Chapter 3 Component replacement information and guidelines
HP Z220 SFF Workstation slot identification and description
Maximum power used by all slots must not exceed total system power and is subject to configuration
limitations.
Figure 3-1 Identifying expansion card slots
Table 3-1 PCI slots
Slot
Type
Mechanical compatibility
Electrical compatibility
1
PCIe2 x1
x1
x1
2
PCIe2 x16 (4)
x16
x4
3
PCIe3 x16
x16
x16
4
PCI 32/33
PCI
PCI
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically
a x16 length connector, with 8 PCIe lanes supported.
Component replacement guidelines
85
HP Z220 SFF Workstation installation sequence recommendations
Table 3-2
Load
order
Card description
Slot 1
Slot 2
1
PCIe graphic card
2
Second PCIe graphic card
3
PCIe audio card
1st
2nd
4
PCIe NIC card
1st
2nd
5
PCIe 1394a card
1st
2nd
6
PCIe Wireless card
1st
2nd
7
Second serial port kit
1st
2nd
8
Parallel port kit
1st
2nd
9
eSATA bulkhead kit
1st
2nd
NOTE:
86
Slot Installation sequence
Slot 3
Slot 4
Only
Only
Slot sequenced from the rear I/O aperture to the board edge.
Chapter 3 Component replacement information and guidelines
3rd
HP Z220 CMT Workstation slot identification and description
Maximum power used by all slots must not exceed total system power and is subject to configuration
limitations.
Figure 3-2 Identifying expansion card slots
Table 3-3 PCI slots
Slot
Type
Mechanical compatibility
Electrical compatibility
1
PCIe2 x8 (4)
x8
x4
2
PCIe3 x16
x16
x16
3
PCIe2 x1
x1
x1
4
PCIe2 x16 (4)
x16
x4
5
PCIe2 x1
x1
x1
6
PCI 32/33
PCI
PCI
7
PCI 32/33
PCI
PCI
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically
a x16 length connector, with 8 PCIe lanes supported.
Slot two is the primary graphics slot; slot four is the secondary graphics slot.
Slots one, two, and four use open-ended PCIe connectors, so a PCIe x16 card can be inserted.
Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter.
Component replacement guidelines
87
HP Z220 CMT Workstation installation sequence recommendations
Table 3-4 Slot installation sequence
Load
order
Slot 1
Slot 2
Slot 3
1
PCIe graphic card
2
Second PCIe graphic card
3
PCIe NIC card
4
PCIe 1394 card
1st
2nd
5
PCIe USB3.0 card
1st
2nd
6
PCIe audio card
1st
2nd
7
eSATA bulkhead kit
8
Parallel port kit
9
Second serial port kit
NOTE:
88
Card description
Slot 4
Slot 5
Slot 6
Slot 7
2nd
1st
Only
Only
1st
Slot sequenced from the rear I/O aperture to the board edge.
Chapter 3 Component replacement information and guidelines
3rd
2nd
3rd
3rd
3rd
Only
2nd
1st
HP Z420 Workstation slot identification and description
Maximum power used by all slots must not exceed total system power and is subject to configuration
limitations.
Figure 3-3 Identifying expansion card slots
Table 3-5 PCI slots
Slot
Type
Mechanical compatibility
Electrical compatibility
1
PCIe2 x4 (1)
x4
x1
2
PCIe3 - x16
x16
x16
3
PCIe2 - x8 (4)
x8
x4
4
PCIe3 x8
x8
x8
5
PCIe3 x16
x16
x16
6
PCI 32/33
PCI
PCI
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically
a x16 length connector, with 8 PCIe lanes supported.
Slot two is the primary graphics slot; slot five is the secondary graphics slot.
Slots one, three, and four use open-ended PCIe connectors, so a PCIe x16 card can be inserted.
Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter.
Component replacement guidelines
89
HP Z420 Workstation installation sequence recommendations
Table 3-6 Slot installation sequence
Load
order
Slot 1
Slot 2
Slot 3
1
First PCIe graphic card
2
Second PCIe graphic card
or Tesla C2075
3
Third PCIe graphic card
4
Fourth PCIe graphic card
Only
5
SAS card
2nd
6
PCIe 1394b card
1st
2nd
7
PCIe audio card
1st
8
PCIe NIC card (LAN)
1st
9
10
NOTE:
90
Card description
Slot 4
Slot 5
Slot 6
Only
Only
Only
1st
3rd
2nd
3rd
4th
2nd
3rd
4th
e-SATA bulkhead kit
2nd
3rd
1st
Second serial port kit
2nd
3rd
1st
Slot sequenced from the rear I/O aperture to the board edge.
Chapter 3 Component replacement information and guidelines
HP Z620 Workstation slot identification and description
Maximum power used by all slots must not exceed total system power and is subject to configuration
limitations.
Figure 3-4 Identifying expansion card slots
NOTE: Slot 1 is not available in dual processor configurations.
Table 3-7 PCI slots
Slot
Type
Mechanical compatibility
Electrical compatibility
1
PCIe2 x4 (1)
x4
x1
2
PCIe3 - x16
x16
x16
3
PCIe2 - x8 (4)
x8
x4
4
PCIe3 x8
x8
x8
5
PCIe3 x16
x16
x16
6
PCI 32/33
PCI
PCI
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16 (8) means that the expansion slot is mechanically
a x16 length connector, with 8 PCIe lanes supported.
NOTE: Slots two, four, and five are PCIe GEN3 slots. Slot two is the primary graphics slot; slot five is
the secondary graphics slot.
Slots three and four use open-ended PCIe connectors, so a PCIe x16 card can be inserted. This allows
the workstation to support more PCIe x16 expansion cards. A x16 card typically trains and runs at the
maximum lane width available by the expansion slot. The card runs at the reduced lane width, with a
corresponding performance decrease. Graphics cards greater than 75 watts require the use of an
auxiliary power cable adapter.
Component replacement guidelines
91
HP Z620 Workstation installation sequence recommendations
Table 3-8 Slot installation sequence
Load
order
Slot 1
Slot 2
Slot 3
1
Second System Board
(Riser)
2
First PCIe graphic card
3
Second PCIe graphic card
or High Performance GPU
Compute card
4
PCIe 1394b card
Only
5
Third PCIe graphics card
Only
6
Fourth PCIe graphics card
7
Controller card
8
PCIe audio card
9
PCIe Network (LAN) card
10
eSATA bulkhead kit
11
Serial port bulkhead
NOTE:
92
Card description
Slot 4
Slot 5
Slot 6
Only
Only
Only
Only
1st
2nd
3rd
4th
1st
2nd
3rd
4th
1st
2nd
3rd
4th
1st
2nd
3rd
3rd
2nd
1st
Slot sequenced from the rear I/O aperture to the board edge.
Chapter 3 Component replacement information and guidelines
HP Z820 Workstation slot identification and description
Maximum power used by all slots must not exceed total system power and is subject to configuration
limitations.
Figure 3-5 Identifying expansion card slots
Table 3-9 Expansion card slot description and compatibility
Slot
Type
Mechanical compatibility
Electrical compatibility
x8
x4
1
PCIe3 x8 (4) — CPU0
2
PCIe3 x16 — CPU0
x16
x16
3
PCIe3 x16 (8) — CPU1
x16
x8
4
PCIe3 x16 — CPU1
x16
x16
5
PCIe2 x8 (4) — CPU0
x8
x4
6
PCIe3 x16 — CPU0
x16
x16
7
PCI 32/33 — CPU0
PCI
PCI
NOTE: The PCIe designators indicate the mechanical connector size and number of electrical PCIe
lanes routed to an expansion slot. For example, x16(8) means that the expansion slot is mechanically a
x16 length connector, with 8 PCIe lanes supported.
NOTE: Slots one and five use open-ended PCIe connectors, so a PCIe x16 card can inserted. This
allows the workstation to support more PCIe x16 expansion cards. A x16 card typically trains and runs
at the maximum lane width available by the expansion slot. The card runs at the reduced lane width,
with a corresponding performance decrease.
NOTE: A eighth slot opening in the chassis has no corresponding expansion connector on the system
board. This slot opening is provided for devices that do not require system board card plug-in
capability.
NOTE: It is normal for the expansion card retention clamp to have a slight (5-10 degree) angle when
closed. If the angle is greater than this, open the clamp and ensure that all cards are properly seated
and all the brackets are mated to the chassis, then re-close the clamp.
Component replacement guidelines
93
HP Z820 Workstation installation sequence recommendations
Table 3-10 Slot installation sequence
Load
order
Slot
0
Slot
1
Slot
2
* Slot
3
* Slot
4
Type
1
1st high performance GPU
Compute card
PCIex16
2nd
2
2nd high performance
GPU Compute card
(requires 2nd CPU and
1125w PSU)
PCIex16
Only
3
1st PCIe graphics card
PCIex16
4
2nd PCIe graphics card
PCIex16
5
3rd PCIe graphics
(requires 2nd CPU)
PCIex16
2nd
6
4th PCIe graphics
(requires 2nd CPU and
1125w PSU)
PCIex16
Only
7
Graphics test card
PCIex16
8
Controller card
PCIex8
2nd
5th
4th
9
Controller card with
battery
PCIex8
2nd
5th
4th
PCIe 1394 card
PCIex1
PCIe audio card
PCIex1
1st
4th
5th
2nd
3rd
PCIe Network (LAN)
PCIex1
1st
4th
5th
2nd
3rd
13
Mini SAS-4x bulkhead kit
N/A
1st
2nd
14
eSATA bulkhead kit
N/A
1st
2nd
10
11
12
Slot 5
Slot 6
Slot
7
Card description
1st
1
1st
1
3rd
1st
2
3rd
1st
2
Only
2nd
1st
1st
2nd
Only
* Slots 3 and 4 require second CPU.
1: If a second graphics card is used with a High Performance GPU Compute card, place the High Performance GPU
Compute card in Slot 6 and the second graphics in the alternate slot(s).
2: If a Controller card is being used with a High Performance GPU Compute card or second graphics card, place the
High Performance GPU Compute card/graphics card in Slot 6 and the RAID card in the alternate slot(s).
NOTE:
94
Slot sequenced from the rear I/O aperture to the board edge.
Chapter 3 Component replacement information and guidelines
Hard disk drives and optical disc drives
Handling hard disk drives
CAUTION: Take proper precautions when handling hard disk drives to prevent loss of work and
damage to the computer or drive.
●
Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are mounted in the computer.
●
Always shut down the operating system, turn off the power, and unplug the power cord. Never
remove a drive while the computer is on or in standby mode.
●
Before handling a drive, make sure you discharge static electricity. While handling a drive, avoid
touching the connector.
●
Handle a drive carefully. Do not drop it from any height.
●
To prevent possible ESD damage when the drive is installed, connect the drive power cable before
connecting the data cable. This discharges accumulated static electricity through the drive power
cable to the computer chassis.
●
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.
●
If you must mail a drive, use a bubble-pack mailer or other protective packaging and label the
package “Fragile: Handle With Care.”
Removal and replacement tips
●
To verify the type, size, and capacity of the storage devices installed in the computer, run
Computer Setup (F10) Utility.
●
Adding a new drive may require that you make new connections from the drive to the system
board. Note that:
◦
The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA0.
◦
Connect a secondary hard drive to SATA.
◦
Connect SATA optical drives to the black SATA2 connector.
◦
Connect an optional eSATA adapter cable to the black ESATA connector on the system
board.
◦
Connect a media card reader USB cable to the USB connector on the system board labeled
MEDIA. If the media card reader has a 1394 port, connect the 1394 cable to the 1394 PCI
card.
Component replacement guidelines
95
Drive installation and cabling scenarios
This section presents cabling guidelines for the most common maximum storage configurations. If you
add or remove drives, HP recommends you follow these guidelines for highest drive performance and
efficient cable routing.
HP Z220 SFF Workstations — SATA cable connection guidelines
Configuration /
PCA SATA
connector
SATA 0
SATA 1
HDD x1 ODD x1
1st HDD
1st ODD
HDD x2 ODD x1
1st HDD
2nd HDD
SATA 2
SATA 4
e-SATA
1st ODD
e-SATA
HP Z220 CMT Workstations — SATA cable connection guidelines
Table 3-11 SATA cable connection guidelines
96
Configuration / PCA
SATA connector
SATA 0
SATA 1
SATA 2
SATA 3
SATA 4
SATA 5
HDD x1 ODD x1
1st HDD
1st ODD
HDD x1 ODD x2
1st HDD
1st ODD
HDD x2 ODD x1
1st HDD
2nd HDD
1st ODD
HDD x2 ODD x2
1st HDD
2nd HDD
1st ODD
2nd ODD
e-SATA
HDD x3 ODD x1
1st HDD
2nd HDD
3rd HDD
1st ODD
e-SATA
HDD x3 ODD x2
1st HDD
2nd HDD
3rd HDD
1st ODD
e-SATA
2nd ODD
e-SATA
e-SATA
Chapter 3 Component replacement information and guidelines
2nd ODD
e-SATA
HP Z420 Workstations — Intel AHCI SATA controller guidelines
See HP Z420 Workstation system board components on page 19 to determine the location of system
board connectors.
NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the
BIOS).
System board
connector
Drive configuration scenarios
1
2
3
4
SATA 0
SATA HDD 1
SATA HDD 1
SATA HDD 1
SATA HDD 1
SATA 1
SATA HDD 2
SATA HDD 2
SATA HDD 2
SATA HDD 2
SATA 2
ODD 1
ODD 1
ODD 1
ODD 1
SATA 3
ODD 2
SATA HDD 3
SATA HDD 3
SATA HDD 3
SATA 4
eSATA (top)
ODD 2
SATA HDD 4
eSATA (top)
SATA 5
eSATA (bottom)
—
ODD 2
eSATA (bottom)
SCU 0
—
—
—
—
SCU 1
—
—
—
—
SCU 2
—
—
—
—
SCU 3
—
—
—
—
eSATA = external SATA (2 ports per cable assembly)
HDD = hard disk drive
ODD = optical disc drive
NOTE:
Only the most common configurations are shown here.
Component replacement guidelines
97
HP Z420 Workstations — LSI 9212-4i RAID controller guidelines
See HP Z420 Workstation system board components on page 19 to determine the location of system
board connectors.
NOTE: Hard disk drives attached to RC J8 are designated by the 9212-4i BIOS to be boot devices. If
the hard disk drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
RAID card (RC) or
system board (SB)
connector
1
2
3
RC J8
SAS HDD 1
SAS HDD 1-B
SATA HDD 1-B
RC J7
SAS HDD 2
SATA HDD 2-D
SAS HDD 2-D
RC J6
SAS HDD 3
SATA HDD 3-D
SAS HDD 3-D
RC J5
SAS HDD 4
SATA HDD 4-D
SAS HDD 4-D
SB SATA 0
—
—
—
SB SATA 1
—
—
—
SB SATA 2
ODD 1
ODD 1
ODD 1
SB SATA 3
ODD 2
ODD 2
ODD 2
SB SATA 4
eSATA (top)
eSATA (top)
eSATA (top)
SB SATA 5
eSATA (bottom)
eSATA (bottom)
eSATA (bottom)
SB SCU 0
—
—
—
SB SCU 1
—
—
—
SB SCU 2
—
—
—
SB SCU 3
—
—
—
Drive installation scenarios
eSATA = external SATA (2 ports per cable assembly)
HDD = hard disk drive
ODD = optical disc drive
NOTE:
98
Only the most common configurations are shown here.
Chapter 3 Component replacement information and guidelines
HP Z620 Workstations — Intel AHCI SATA controller guidelines
See HP Z620 Workstation system board components on page 26 to determine the location of system
board connectors.
NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the
BIOS).
System board
connector
Drive installation scenarios
1
2
3
SATA 0
SATA HDD 1
SATA HDD 1
SATA HDD 1
SATA 1
SATA HDD 2
SATA HDD 2
SATA HDD 2
SATA 2
ODD 1
ODD 1
ODD 1
SATA 3
SATA HDD 3
SATA HDD 3
SATA HDD 3
SATA 4
SATA HDD 4
ODD 2
eSATA (top)
SATA 5
—
—
eSATA (bottom)
SCU 0
—
—
—
SCU 1
—
—
—
SCU 2
—
—
—
SCU 3
—
—
—
eSATA = external SATA (2 ports per cable assembly)
HDD = hard disk drive
ODD = optical disc drive
NOTE: If there are fewer than three hard drives in the configuration, the cables from HDD bays 1 and 2
are pre-plugged to the system board SATA ports.
NOTE:
Only the most common configurations are shown here.
Component replacement guidelines
99
HP Z620 Workstations — LSI 9212-4i RAID controller guidelines
See HP Z620 Workstation system board components on page 26 to determine the location of system
board connectors.
NOTE: Hard disk drives attached to RC J8 are designated by the 9212-4i BIOS to be boot devices. If
the hard disk drive connected to RC J8 is a member of a RAID array, the RAID array is the boot device.
RAID card connector
(RC) or system board
connector (SB)
1
2
3
RC J8
SAS HDD 1
SAS HDD 1-B
SATA HDD 1-B
RC J7
SAS HDD 2
SATA HDD 2-D
SAS HDD 2-D
RC J6
SAS HDD 3
SATA HDD 3-D
SAS HDD 3-D
RC J5
SAS HDD 4
SATA HDD 4-D
SAS HDD 4-D
SB SATA 0
—
—
—
SB SATA 1
—
—
—
SB SATA 2
ODD 1
ODD 1
ODD 1
SB SATA 3
ODD 2
ODD 2
ODD 2
SB SATA 4
eSATA (top)
eSATA (top)
eSATA (top)
SB SATA 5
eSATA (bottom)
eSATA (bottom)
eSATA (bottom)
SB SCU 0
—
—
—
SB SCU 1
—
—
—
SB SCU 2
—
—
—
SB SCU 3
—
—
—
Drive installation scenarios
eSATA = external SATA (2 ports per cable assembly)
HDD = hard disk drive
ODD = optical disc drive
NOTE: If there are fewer than three hard drives in the configuration, the cables from HDD bays 1 and 2
are pre-plugged to the RAID card adapter ports.
NOTE:
100
Only the most common configurations are shown here.
Chapter 3 Component replacement information and guidelines
HP Z820 Workstation cabling guidelines
See HP Z820 Workstation system board components on page 33 to determine the location of system
board connectors.
NOTE: Port 0 is the default port for the boot drive (the default port can be changed manually in the
BIOS).
Drive configuration scenarios
System board
connector
5
6
1
2
3
4
SATA RAID
5 only
SATA RAID
5 only
SAS 0
HDD 1
HDD 1
eSAS 2
HDD 1
—
—
SAS 1
HDD 2
HDD 2
eSAS 2
HDD 2
—
—
SAS 2
HDD 3
HDD 3
eSAS 2
HDD 3
—
—
SAS 3
HDD 4
HDD 4
eSAS 2
HDD 4
—
—
SAS 4
HDD 5
eSAS 1
eSAS 1
HDD 5
—
—
SAS 5
HDD 6
eSAS 1
eSAS 1
HDD 6
—
—
SAS 6
—
eSAS 1
eSAS 1
ODD 1
ODD 1
—
SAS 7
—
eSAS 1
eSAS 1
ODD 2
ODD 2
—
SATA 0
ODD 1
ODD 1
ODD 1
eSATA
eSATA
ODD 1
SATA 1
ODD 2
ODD 2
ODD 2
eSATA
eSATA
ODD 2
SCU 0
—
—
HDD 1
—
HDD 1
HDD 1
SCU 1
—
—
HDD2
—
HDD 2
HDD 2
SCU 2
—
—
HDD3
—
HDD 3
HDD 3
SCU 3
—
—
HDD4
—
HDD 4
HDD 4
eSAS 1 / eSAS 2 = external SAS (HP external SAS back panel or PCI bracket – 4 ports per cable assembly)
eSATA = external SATA (2 ports per cable assembly)
HDD = SATA or SAS hard disk drive
ODD = optical disc drive
NOTE:
Only the most common configurations are shown here.
Component replacement guidelines
101
Memory
Supported DIMM configurations
NOTE: Mirroring and DIMM sparing are not supported.
Table 3-12 Supported DIMM configurations
Platform
HP Z220 SFF
HP Z220 CMT
HP Z420
HP Z620
HP Z820
102
Configuration
●
Four DIMM slots
●
Unbuffered ECC/nECC DIMMS only
●
Maximum capacity: 32 GB
●
Four DIMM slots
●
Unbuffered ECC/nECC DIMMS only
●
Maximum capacity: 32 GB
●
Eight DIMM slots
●
Unbuffered ECC DIMMS only
●
Maximum capacity: 64 GB
●
Eight DIMM slots (single CPU) or 12 DIMM slots (dual CPU)
●
Unbuffered or registered ECC DIMMS
●
Maximum capacity: 64 GB (single CPU), 96 GB (dual CPU)
●
In dual processor configurations, the workstation can be configured for NUMA or non-NUMA
modes
●
16 DIMM slots
●
Both Unbuffered ECC and Registered DIMMs
●
Maximum capacity: 512 GB
●
In dual processor configurations, the workstation can be configured for NUMA or non-NUMA
modes
Chapter 3 Component replacement information and guidelines
BIOS errors and warnings
The BIOS generates warnings/errors on invalid memory configurations:
●
If the BIOS can find a valid memory configuration by disabling plugged-in memory, it does so and
reports a warning during POST. the workstation can still be started. The warning will indicate the
location of the failed DIMM on the system board.
●
If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged-in
memory, the BIOS halts with a diagnostics 2006 code for memory error (five beeps and blinks).
DIMM installation guidelines
●
Install only HP-approved DDR3 DIMMs
CAUTION: HP ships only DIMMs that are electrically and thermally compatible with this
workstation. Because third-party DIMMs might not be electrically or thermally compatible, they are
not supported by HP.
●
Install only HP-approved DDR3 DIMMs. See http://www.hp.com/go/quickspecs to find DIMMs
that are compatible with the workstation.
●
Do not intermix DIMMs of different technologies. ECC Unbuffered DIMMs (UDIMMs), Registered
DIMMs (RDIMMs), and Load Reduced DIMMs (LRDIMMs) are supported on HP Z Series
Workstations. Supported DIMM configurations on page 102 specifies which technologies are
supported on each platform.
CAUTION: DIMMs and their sockets are keyed for proper installation. To prevent socket or DIMM
damage, align these guides properly when installing DIMMs.
Component replacement guidelines
103
HP Z220 SFF Workstation DIMM installation order
Install DIMMs in this order.
NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and
finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Figure 3-6 DIMM installation order
HP Z220 CMT Workstation DIMM installation order
Install DIMMs in this order.
NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and
finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Figure 3-7 DIMM installation order
104
Chapter 3 Component replacement information and guidelines
HP Z420 Workstation DIMM installation order
Install DIMMs in this order.
NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and
finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Figure 3-8 DIMM installation order
Component replacement guidelines
105
HP Z620 Workstation DIMM installation order
Install DIMMs in this order.
NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and
finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Figure 3-9 Single processor DIMM installation order
Figure 3-10 Dual processor DIMM installation order
106
Chapter 3 Component replacement information and guidelines
HP Z820 Workstation DIMM installation order
Install DIMMs in this order.
NOTE: If you install DIMMs of different sizes, load them in order of size, starting with largest and
finishing with the smallest (largest in DIMM 1, smallest in last loaded DIMM).
Figure 3-11 Single-processor DIMM installation order
Figure 3-12 Dual-processor DIMM installation order
Component replacement guidelines
107
Power supply
Power supply specifications
All power supplies have these specifications:
●
Wide-ranging, active Power Factor Correction (PFC)
●
ENERGY STAR® qualified (configuration dependent)
●
FEMP Standby Power compliant @115V (<2W in S5 – Power Off)
●
Surge tolerant (withstands power surges up to 2000V)
NOTE: HP Z820 Workstation configurations in which the power load is over 900W and the power
source is between 90V and 115V require special power consumption and cooling considerations.
Refer to the Site Preparation Guide at http://www.hp.com/support/workstation_manuals.
Table 3-13 Power supply specifications
Power supply
Operating
voltage range
Z220 SFF
Z220 CMT
Z420
Z620
Z820
240 W 90%
efficient
400 W 90%
efficient
600 W 90%
efficient
800 W 90%
efficient
850 W 88%
efficient
1125 W
90% efficient
*
90–264 VAC
90–269 VAC
90–269 VAC
90–269 VAC
90–269 VAC
90–269 VAC
100 VAC
Rated voltage
range
100–240 VAC
100–240 VAC
100–240 VAC
115 VAC
200–240 VAC
200–240
VAC
Rated line
frequency
50–60 Hz
50–60 Hz
50–60 Hz
50–60 Hz
50–60 Hz
50–60 Hz
Operating line
frequency
range
47–63 Hz
47-66 Hz
47-66 Hz
47-66 Hz
47-66 Hz
47-66 Hz
Rated input
current
Heat
dissipation,
typical
(configuration
and software
dependent)
108
100–240 VAC
100–127 VAC
4A
5.5A @
100-240 VAC
8A @
100-240 VAC
9.7A @
100-240 VAC
601.2 btu/hr
(151.5 kcal/
hr)
630.2 btu/hr
(158.8 kcal/
hr)
1365 btu/hr
(344 kcal/hr)
1972 btu/hr
(497 kcal/hr)
Chapter 3 Component replacement information and guidelines
11A @
100-127V
5.5A @
200-240V
2142 btu/hr
(540 kcal/hr)
12A
@100VAC,
12A @
115-127
VAC, 10A @
200-240
VAC
2773 btu/hr
(699 kcal/hr)
Table 3-13 Power supply specifications (continued)
Z220 SFF
Heat
dissipation,
maximum
(configuration
and software
dependent)
Power supply
fan
Z220 CMT
Z420
Z620
Z820
Max1: 3878
btu/hr (977
kcal/hr)
646.6 btu/hr
(163.0 kcal/
hr)
899.1 btu/hr
(226.6 kcal/
hr)
2354 btu/hr
(593.2 kcal/hr)
3139 btu/hr
(791 kcal/hr)
Max: 3335
btu/hr (840
kcal/hr)
Max2: 5002
btu/hr (1260
kcal/hr)
Max3: 5689
btu/hr (1433
kcal/hr)
One fan,
92mm x 25mm
One fan,
92mm x 25mm
One fan,
92mm x 25mm
One fan,
92mm x 25mm
Two fans,
80mm x 25mm
Two fans,
80mm x
25mm
Built-in Self Test
LED
No
Yes
Yes
Yes
Yes
Yes
Power
consumption in
sleep mode (as
defined by
ENERGY STAR)
<3 W
<4 W
<6 W
<15 W
<15 W
<35 W
80 PLUS
certification
Gold
Gold
Gold
Gold
Silver
Gold
All fans are
variable speed
*The 1125 W power supply can also supply 1450 W of output power when the input voltage is
greater than 180V. If the input voltage is less than 180V, but greater than 105V for any reason, the
maximum power that can be drawn is 1275 W.
Component replacement guidelines
109
Power consumption and heat dissipation
Power consumption and heat dissipation specifications are available for multiple configurations. To
review available specifications, see http://www.hp.com/go/quickspecs.
To reach zero power consumption, unplug the workstation from the power outlet or use a power strip
with an on/off switch. For additional information about power-saving features, see the operating system
installation instructions.
This product is in compliance with U.S. Executive Order 13221.
Resetting the power supply
If an overload triggers the power supply overload protection, power is immediately disconnected.
To reset the power supply:
1.
Disconnect the power cord from the workstation.
2.
Determine what caused the overload and fix the problem. For troubleshooting information, see
Diagnostics and troubleshooting on page 116.
3.
Reconnect the power cord and restart the workstation.
When you power off the workstation through the operating system, power consumption falls below
what is considered low power consumption but does not reach zero. This low power consumption
feature extends the life of the power supply.
System board
If you replace the system board:
●
Make a note of the cable connections before disconnecting them from the system board.
●
Follow good cable management practices. See Cable management on page 82.
The following tables show system cabling for the workstations.
110
Chapter 3 Component replacement information and guidelines
System cabling
HP Z220 SFF Workstation system cabling
See HP Z220 SFF Workstation components on page 1 to determine the location of system board
connectors.
Cable
To
Cable designator on system
board
PSU cable
PCA (Main power)
P1 (White)
PSU cable
PCA (PWR COMM)
P2 (White)
SATA power cable
PCA (CPU power)
P3 (White)
SATA power cable
HDD/ODD
P160 (Black)
SATA power cable
First HDD
D4
SATA power cable
First ODD
D6
Speaker
PCA
P6 (White)
Cooler fan cable
PCA
P9 (Brown)
Front audio cable
PCA
P23 (Blue)
LED/Power button cable
PCA
P5 (Black)
Front USB 2.0 cable-1
PCA
P24 (Yellow)
Front USB 2.0 cable-2
PCA
P25 (Green)
Serial cable
PCA
P52
Chassis solenoid lock
PCA
P124
SATA cable
First HDD
P60 (Blue)
SATA cable
Second HDD
P61 (Blue)
SATA cable
First ODD
P62 (Black)
SATA power cable
First HDD
D4
SATA power cable
Second HDD
D5
SATA power cable
First ODD
D6
eSATA bracket cable
(optional)
First External SATA device
P64 (black)
Component replacement guidelines
111
HP Z220 CMT Workstation system cabling
See HP Z220 CMT Workstation system board component on page 12 to determine the location of
system board connectors.
Cable
Cable designator on system
board
PSU cable
PCA (Main Power)
P1 (White)
PSU cable
PCA (CPU Power)
P3 (White)
PSU cable
First hard drive (Bay 6)
P8 (Black)
PSU cable
Second hard drive (Bay 5)
P9 (Black)
PSU cable
Third hard drive (Bay 4)
P10 (Black)
PSU cable
First optical drive (Bay 1)
P12 (Black)
PSU cable
Second optical drive (Bay 2)
P13 (Black)
PSU cable
Other drive (Bay 3)
P14 (White)
PSU cable
First graphics card
P6 (Black)
Speaker
PCA
P6 (White)
Cooler fan cable
PCA
P71 (White)
System fan cable
PCA
P8 (Brown)
Front fan cable (optional)
PCA
P9 (Brown)
Front audio cable
PCA
P28 (Black)
Front LED/Power button
cable
PCA
P5 (Black)
Front USB 2.0/3.0 cable
PCA
P24 (Black)
PCA
P52 (Black)
PCA
P126 (Black)
Hood sense
PCA
P125 (White)
Chassis solenoid lock
PCA
P124 (Black)
SATA cable
First HDD
P60 (Blue)
SATA cable
Second HDD
P61 (Blue)
SATA cable
Thrird HDD
P62 (Black)
SATA cable
First ODD
P63 (Black)
SATA cable
Second ODD
P64 (Black)
eSATA bracket cable
(optional)
First external SATA device
P65 (Black)
Serial cable (optional)
Parallel cable (optional)
112
To
Chapter 3 Component replacement information and guidelines
HP Z420 Workstation system cabling
See HP Z420 Workstation system board components on page 19 to determine the location of system
board connectors.
Cable
To
Cable designator on system
board
PSU cable
PCA (Main PWR)
P1
PSU cable
PCA (PWR MEM)
P2
PSU cable
First hard drive (Bay 6)
D1
PSU cable
Second hard drive (Bay 5)
D2
PSU cable
Third hard drive (Bay 4)
D3
PSU cable
First optical drive (Bay 1)
D4
PSU cable
Second optical drive (Bay 2)
D5
PSU cable
Other drive (Bay 3)
D6
PSU cable
First graphics card
G1
PSU cable
Second graphics card
G2
Speaker
PCA
P6 (SPKR) white
Cooler fan cable
PCA
P8 (CPU0 FAN) white
System fan cable
PCA
P95 (REAR FAN) white
Memory fan cable
PCAx
P92 (MEM FAN) white
Front audio cable *
PCA
P28 (FRONT AUD) black
Front 1394 cable
PCA
J12 1394,White
LED/Power button cable
PCA
P5 (PB/LED) black
Front USB 3.0 cable
PCA
P29 (USB 3.0) blue
Front USB 2.0 cable
PCA
P27 (FRONT USB 2.0) yellow
Media card reader
PCA
P24 (USB2) blue
Front fan cable
PCA
P9 (FRNTFAN) white
Second serial port
PCA
P52 (COM) black
Chassis solenoid lock
PCA
P124 (SOL_LOCK) black
Chassis Intrusion Sender
PCA
P125 (I_SENSE) white
* If an audio card is installed, connect the front audio cable to the audio card connector.
Component replacement guidelines
113
HP Z620 Workstation system cabling
See HP Z620 Workstation system board components on page 26 to determine the location of system
board connectors.
Cable
To
Cable/system board designator
PSU cable
PCA P1(PWR)
P1
PSU cable
PCA P2(PWRMEM)
P2
PSU cable
First hard drive
HDD BAY 0
PSU cable
Second hard drive
HDD BAY 1
PSU cable
Third hard drive
HDD BAY 2
PSU cable
First optical drive
D1
PSU cable
Second optical drive
D2
PSU cable
First graphic card
G1
PSU cable
Second graphic card
G2
Speaker
PCA
Pre-connected to FUI cable
CPU 0 HS fan cable
PCA
P8 (CPU 0 FAN) white
Rear fans cable
PCA
P11 (REAR FANS) white
MB memory fan cable
PCA
P91(MEM FAN) black blind-mate
Front fan cable
PCA
P9 (FRNTFAN) white
Front audio cable *
PCA
P28 (FRONT AUDIO) black
Front USB3.0 cable
PCA
P29 (FRNT USB3) blue
Front USB2.0 cable
PCA
P27 (FRNT USB2) yellow
Front UI cable
PCA
P5(PB/LED) black
Front 1394 cable
PCA
J12 (1394) white
Media card reader
PCA
P24 (I-USB2.0) blue
SAS card LED cable
PCA
P127 black
eSATA external connection
PCA
P64 (SATA4) black, P65 (SATA5)
black
Hood lock cable
PCA
P124 (HOOD_LOCK) black
Hood sensor cable
PCA
P2 on FUI Cable, white
Serial option cable
PCA
P52 (COM) black
Second CPU PCA memory
fan cable
Riser PCA
P9 (MEM_FAN) black blind-mate
* If an audio card is installed, connect the front audio cable to the audio card connector.
114
Chapter 3 Component replacement information and guidelines
HP Z820 Workstation system cabling
See HP Z820 Workstation system board components on page 33 to determine the location of system
board connectors.
Cable
To
Cable/system board designator
PSU cable (C1)
PCA (P1)
P1
PSU cable (C3)
PCA (P2)
P2
PSU cable (C3)
PCA (P3)
P3
PSU cable (C3)
PCA (P4)
P4
PSU cable (C2)
Graphics card
G1
PSU cable (C2)
Graphics card
G2
PSU cable (C2)
Graphics card
G3
PSU cable (C1)
Hard drive cable
H1
PSU cable (C1)
Optical drive / hard drive
D1 (SATA power)
PSU cable (C1)
Optical drive / hard drive
D2 (SATA power)
PSU cable (C1)
Optical drive / hard drive
D3 (SATA power)
PSU cable (C1)
Optical drive
D4 (IDE power)
PSU cable (C1)
Optical drive
D5 (IDE power)
Front fan cable (top)
PCA
P94 (FRONT FAN 1) white
Front fan cable (bottom)
PCA
P93 (FRONT FAN 2) white
Rear fan cable
PCA
P8 (REAR FAN) white
Front audio cable *
PCA
P28 (FRONT AUD) black
Front 1394 cable
PCA
J13 (FRONT 1394) white
Front UI cable cable
PCA
P5 (FRONT PANEL) black
Front USB 2.0 cable
PCA
P27 (FRONT USB 2.0) yellow
Front USB 3.0 cable
PCA
P29 (FRONT USB 3.0) blue
* If an audio card is installed, connect the front audio cable to audio card connector.
Component replacement guidelines
115
4
Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues.
Topics
Calling support on page 117
Locating ID labels on page 118
Locating warranty information on page 119
Diagnosis guidelines on page 119
Troubleshooting checklist on page 121
HP troubleshooting resources and tools on page 122
HP troubleshooting resources and tools on page 122
Self-troubleshooting with HP Vision Diagnostics on page 136
Self-troubleshooting with HP PC Hardware Diagnostics on page 145
Diagnostic codes and errors on page 150
116
Chapter 4 Diagnostics and troubleshooting
Calling support
At times you might encounter an issue that requires support. When you call support:
●
Have the computer readily accessible.
●
Write down the computer serial numbers, product numbers, model names, and model numbers
and have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the computer (tower and desktop
configurations) or on the side of the computer (all-in-one configurations).
●
Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the computer. If the computer has a product number, it is generally located next to the 10or 12-digit serial number of the computer.
NOTE: On most models, the serial number and product number labels can be found on the top or
side panel and at the rear of the computer (tower and desktop configurations) or on a pull-out card on
the side of the display (all-in-one configurations).
For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your
region, and click Connect with HP in the upper-right corner.
Calling support
117
Locating ID labels
To assist in troubleshooting, product, serial, and authentication numbers are available on each
computer.
●
All workstations have a serial number (unique for each workstation) and product number. Have
these numbers available when you contact support.
●
The Certificate of Authentication (COA) is used for systems with Windows 7 preinstalled.
●
The Genuine Microsoft Label (GML) is used for systems with Windows 8 preinstalled.
●
A service label shows the build ID and Feature Byte strings, which are needed for system board
replacement.
In general, these labels can be found on the top, rear, or bottom of the chassis (tower and desktop
configuration). Your computer might look different from the illustration.
Figure 4-1 Tower and desktop label locations
118
Chapter 4 Diagnostics and troubleshooting
Locating warranty information
To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool.
To locate an existing Care Pack, see http://www.hp.com/go/lookuptool.
To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack
Services offer upgraded service levels to extend and expand a standard product warranty.
Diagnosis guidelines
If you encounter a problem with the computer, monitor, or software, the following sections provide a list
of general suggestions that help you isolate and focus on the problem before taking further action.
Diagnosis at startup
●
Verify that the computer and monitor are plugged into a working electrical outlet.
●
Remove all CDs, or USB drive keys from your system before turning it on.
●
Verify that the computer is turned on and the blue power light is blue (normal operation) and not
red (error state).
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
●
Verify that the monitor is turned on and the green monitor light is on. Note that not all monitors are
equipped with LED lights to indicate their functionality.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
Locating warranty information
119
Diagnosis during operation
120
●
Look for blinking LEDs on the side of the computer. The blinking lights are error codes that will
help you diagnose the problem. Refer to the Diagnostic LED and audible (beep) codes
on page 150 section of this document for information on interpreting diagnostic lights and
audible codes.
●
Check all cables for loose or incorrect connections.
●
Wake the computer by pressing any key on the keyboard or the power button. If the system
remains in suspend mode, shut down the system by pressing and holding the power button for at
least four seconds, then press the power button again to restart the system. If the system does not
shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart,
press the power button to start the computer.
●
Reconfigure the computer after installing a non–plug and play expansion board or other option.
●
Be sure that all required device drivers have been installed. For example, if you have connected a
printer, you must install a printer driver.
●
If you are working on a network, plug another computer with a different cable into the network
connection. There might be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and verify if the computer functions
properly.
●
If you recently installed new software, uninstall the software and verify if the computer functions
properly.
●
If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Alternatively, replace the monitor with a monitor that you know is working properly.
●
Upgrade the BIOS. A new release of the BIOS might have been released that supports new
features or fixes your problem.
●
Press the Caps Lock key. If the Caps Lock LED toggles on or off, the keyboard is operating
correctly.
Chapter 4 Diagnostics and troubleshooting
Troubleshooting checklist
Before running diagnostic utilities, make sure that.
●
The computer is connected to a working electrical outlet and powered on, and the power light is
illuminated.
●
The monitor (for tower or desktop configurations) is connected to a working electrical outlet and
powered on, and the power light is illuminated.
●
The monitor brightness and contrast are properly adjusted.
●
The keyboard is operating correctly (press and hold any key and listen for a beep).
●
All cables are properly connected.
●
All necessary device drivers are installed
●
All external media (such as optical disks or USB drive keys) are removed before startup.
●
The latest version of BIOS, drivers, and software are installed.
Troubleshooting checklist
121
HP troubleshooting resources and tools
This section provides information on the HP Help and Support Center, Online support, and Helpful
Hints for troubleshooting.
HP Support Assistant
HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and
resolve problems. HPSA provides automated updates, onboard diagnostics, product information, and
guided assistance to help maintain optimum workstation performance. To access HPSA, click Start >
All Programs > HP Help and Support > HP Support Assistant.
NOTE: HP Support Assistant is not available on Linux or Windows 8.
Online support
Online access and support resources include web-based troubleshooting tools, technical knowledge
databases, driver and patch downloads, online communities, and product change notification services.
The following websites are also available to you:
122
●
http://www.hp.com—Provides useful product information.
●
http://www.hp.com/support/workstation_manuals—Provides the latest online documentation.
●
http://www.hp.com/go/workstationsupport—Provides technical support information for
workstations.
●
http://www.hp.com/support—Provides a listing of the worldwide technical support phone
numbers. Access the telephone numbers by visiting the website, then select your region, and click
Contact HP in the upper-left corner.
●
http://www.hp.com/support/workstation_swdrivers—Provides access to software and drivers for
workstations.
Chapter 4 Diagnostics and troubleshooting
Troubleshooting a problem
To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).
The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem
with the workstation, complete the following:
1.
Visit http://www.hp.com/go/workstationsupport.
2.
Under the Business Support Center menu on the left, select Troubleshoot a problem.
3.
Under Select your product (center window), select Workstations (under personal
computing).
4.
Under Select your product, continue with selections as appropriate to the workstation series
and model, and to the problem you are troubleshooting.
Instant Support and Active Chat
HP Instant Support is a set of web-based support tools that automate and speed up the resolution of
desktop computing, tape storage, and printing problems.
Active Chat enables you to electronically submit a support ticket to HP over the web. When you submit
a support ticket, Active Chat collects information about the computer and pass it to an online support
specialist. The collection of information might take up to 30 seconds depending on the computer
configuration. When you submit a support ticket, you receive a confirmation message containing your
case ID, the support hours for your location, and the estimated time of response.
For more information about HP Instant Support and Active Chat and how to use them, go to
http://instantsupport.hp.com/.
NOTE: This feature is not available on Linux.
Customer Advisories, Customer and Security Bulletins, and Customer Notices
To find advisories, bulletins, and notices:
1.
Visit http://www.hp.com/go/workstationsupport.
2.
Select the desired product.
3.
Under Resources for <your selected product>, select See more….
4.
Under Self-Help resources: in the center of the window, choose the desired action and
appropriate information in the scroll list to view the index.
Product Change Notifications
Product Change Notifications (PCNs) are proactive notifications for product changes occurring within a
30-60 day window of the effective date of the change in the manufacturing process. PCNs give
customers advanced notice of changes to their product, such as an updated BIOS version that they may
need to qualify prior to the change taking place. The latest PCNs are located at: http://www.hp.com/
go/workstationsupport.
HP troubleshooting resources and tools
123
Helpful hints
If you encounter a problem with the workstation, monitor, or software, the following general
suggestions might help you isolate and focus on the problem before taking further action.
At startup
●
Verify that the workstation and monitor are plugged into a working electrical outlet.
●
Remove all optical discs and USB drive keys from the drives before powering on the workstation.
●
Verify that the workstation is turned on and the power light is on.
●
If you have installed an operating system other than the factory-installed operating system, check
to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs.
●
Verify that the monitor is turned on and the green monitor light is on.
●
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
If the workstation has multiple video sources and only a single monitor, the monitor must be
connected to the source selected as the primary VGA adapter. During startup, the other monitor
connectors are disabled; if the monitor is connected to one of these ports, it will not function after
Power-on Self Test (POST). You can select the default VGA source in Computer Setup (F10).
During operation
124
●
Look for blinking LEDs on the workstation. The blinking lights are error codes that will help you
diagnose the problem. Refer to the Diagnostic lights and audible (beep) codes section of this
document for information on interpreting diagnostic lights and audible codes.
●
Press and hold any key. If the system beeps, then your keyboard is operating correctly.
●
Check all cables for loose or incorrect connections.
●
Wake the workstation by pressing any key on the keyboard or the power button. If the system
remains in suspend mode, shut down the system by pressing and holding the power button for at
least four seconds, then press the power button again to restart the system. If the system does not
shut down, unplug the power cord, wait a few seconds, then plug it in again. If it does not restart,
press the power button to start the workstation.
●
Reconfigure the workstation after installing a non–plug and play expansion board or other option.
Refer to the Hardware installation problems section of this document for instructions.
●
Be sure that all required device drivers have been installed. For example, if you have connected a
printer, you must install a printer driver.
●
If you are working on a network, plug another workstation with a different cable into the network
connection. There might be a problem with the network plug or cable.
●
If you recently added new hardware, remove the hardware and verify if the workstation functions
properly.
●
If you recently installed new software, uninstall the software and verify if the workstation functions
properly.
Chapter 4 Diagnostics and troubleshooting
●
If the monitor connected to a tower, desktop or all-in-one computer is blank:
◦
Plug the monitor into a different video port on the computer if one is available. Alternatively,
replace the monitor with a monitor that you know is working properly.
◦
Verify that the computer and monitor are plugged into a working electrical outlet.
◦
Verify that the monitor is turned on and the green monitor light is on.
◦
Turn up the brightness and contrast controls of the monitor if the monitor is dim.
●
If the internal display on an all-in-one computer is blank, open the computer and make sure the
graphics card is properly installed.
●
Upgrade the BIOS. A new release of the BIOS might have been released that supports new
features or fixes your problem.
Customer Self-Repair program
Under the Customer Self-Repair program, you can order a replacement part and install the part without
onsite HP technical assistance. Customer self-repair may be required for some components. See
http://www.hp.com/go/selfrepair for information on the program.
NOTE: Some components are not eligible for customer self-repair and must be returned to HP for
service. Call HP Support for further instructions before attempting to remove or repair these
components.
HP troubleshooting resources and tools
125
Troubleshooting scenarios and solutions
This section presents troubleshooting scenarios and possible solutions for a Windows-based system.
Solving minor problems
Table 4-1 Minor problems
Problem
Cause
Possible Solution
Workstation appears frozen
and does not shut down when
the power button is pressed.
Software control of the power
switch is not functional.
1.
Press and hold the power button for at least four
seconds until the computer shuts down.
2.
Disconnect the electrical plug from the outlet.
3.
Restart the computer.
1.
If possible, use the Windows Task Manager to isolate
and terminate the offending process.
2.
Attempt the normal Windows shutdown procedure.
3.
Restart the computer using the power button.
Workstation seems to be
frozen.
Program in use has stopped
responding to commands.
Workstation date and time
display is incorrect.
Real-time clock (RTC) battery
might need replacement.
1.
Reset the date and time in the Control Panel.
2.
Replace the RTC battery.
Workstation appears to pause
periodically.
Network driver is loaded and no
network connection is
established.
Establish a network connection, or use Computer Setup
(F10) Utility or the Microsoft Windows Device Manager to
disable the network controller.
Cursor does not move using
the arrow keys on the keypad.
The Num Lock key might be on.
Press Num Lock. The Num Lock key can be disabled or
enabled in Computer Setup (F10) Utility.
Poor performance is
experienced.
Processor is hot.
1.
Verify that airflow to the computer is not blocked.
2.
Verify that chassis fans are connected and working
properly. Some fans operate only when needed.
3.
Verify that the processor heatsink is installed properly.
Hard drive is full.
126
Chapter 4 Diagnostics and troubleshooting
Transfer data from the hard drive to create more space on
the hard drive.
Table 4-1 Minor problems (continued)
Problem
Cause
Possible Solution
Workstation powered off
automatically and the Power
LED flashes red 2 times (once
every second), followed by a
2-second pause, and then two
simultaneous beeps sounded.
Processor thermal protection is
activated.
1.
Verify that the computer air vents are not blocked.
2.
Open the access panel and press the computer power
button.
3.
Verify that the system fan is running.
4.
Verify that the processor heatsink fan spins. If the fan is
not spinning, verify that the heatsink fan cable is
plugged into the system board connector and that the
heatsink is properly seated.
5.
Replace the processor heatsink.
A fan might be blocked or not
turning.
OR
The processor heatsink is not
properly attached to
the processor.
System does not power on,
and the LEDs on the front of
the computer are not flashing.
System cannot power on.
Press and hold the power button for less than four seconds.
If the hard drive LED turns green:
1.
To find a faulty device, remove all devices one at a
time:
a.
Disconnect AC power to the computer.
b.
Remove a device.
c.
Reconnect AC power and power on the
computer.
2.
Repeat this process until the faulty device is identified.
Remove the graphics card last. Replace the faulty
device.
3.
If no faulty device is found, replace the system board.
OR
1.
Press and hold the power button for less than four
seconds. If the hard drive LED does not illuminate:
a.
Verify that the computer is plugged into a
working AC outlet.
b.
Verify that the power button harness is connected
to the inline front panel I/O device assembly
connector.
2.
Verify that the power supply unit (PSU) cables are
connected to the system board.
3.
Verify power supply unit PSU functionality:
a.
Disconnect the AC power.
b.
HP Z820 Workstation only—Remove PSU. All
other workstations, unplug cables connected to
the system board.
c.
Reconnect AC power
●
If the PSU fan spins and the BIST LED
illuminates, the PSU is good; replace the
system board.
●
If the PSU fan does not spin or the LED does
not illuminate, replace the PSU.
Troubleshooting scenarios and solutions
127
Solving hard drive problems
Table 4-2 Hard drive problems
Problem
Cause
Solution
Hard drive error
Hard disk has bad sectors or
has failed.
Locate and block the usage of bad sectors. If necessary,
reformat the hard disk.
If the drive is detected by the BIOS, run DPS Self-test.
Disk transaction problem
Drive not found (identified)
The directory structure is bad,
or there is a problem with a
file.
1.
Right-click Start, select Explore, and select a drive.
2.
Select File > Properties > Tools.
3.
Under Error-checking, select Check Now.
Improper cable connection
On computers with discrete data and power cables,
ensure that the data and power cables are securely
connected to the hard drive. (See the Hard drive section of
this guide for connection details.)
Improperly seated hard drive
On systems with blind-mate drive connections, check for
connector damage on the drive and in the chassis.
Reseat the hard drive and its carrier in the chassis to
ensure a proper connection. (See the Hard drive section of
this guide for connection details.)
The system might not have
automatically recognized a
newly installed device.
1.
Run Computer Setup (F10) Utility.
2.
If the system does not recognize the new device,
verify that the device is listed in Computer Setup
(F10) Utility.
If it is listed, the probable cause is a driver problem.
If it is not listed, the probable cause is a hardware
problem.
3.
Drive responds slowly
immediately after power-up.
128
Chapter 4 Diagnostics and troubleshooting
If this drive is newly installed, enter Setup and try
adding a POST delay under Advanced > PowerOn.
Run Computer Setup (F10) utility and increase the POST
Delay in Advanced > Power-On Options.
Table 4-2 Hard drive problems (continued)
Problem
Cause
Solution
Non-system disk or NTLDR missing
message
System is trying to start from
nonbootable media.
Remove the optical disc or USB drive.
System is trying to start from a
damaged hard drive.
1.
Insert a bootable system optical disc or USB drive
and restart the computer.
2.
If the hard drive is still inaccessible and MBR Security
is enabled, try restoring the previously saved
MBR image by entering Setup and selecting
Security > Restore Master Boot Record.
1.
Insert a bootable system optical disc or USB drive
and restart.
2.
Verify that the hard drive is partitioned and
formatted.
3.
Install the system files for the appropriate operating
system, if necessary.
System files missing or not
properly installed.
Workstation will not start.
Hard drive boot disabled in
Computer Setup.
Run Computer Setup (F10) Utility and enable the hard
drive entry in the Storage > Boot Order list.
Hard drive is damaged.
Replace the hard drive.
Troubleshooting scenarios and solutions
129
Solving display problems
These suggestions apply to monitors connected to desktop and tower configurations, and to external
monitors connected to all-in-one configurations.
Table 4-3 Display problems
Problem
Cause
Solution
Blank screen (no video).
The cable connections are not
correct.
Verify the cable connections from the monitor to the
computer and to a working electrical outlet.
The monitor is off.
Turn the monitor on (LED is on). You might need to refer to
the monitor manual for an explanation of LED signals.
Screen blanking utility installed
or energy saver features
enabled.
Press a key or the mouse button and, if set, enter your
password.
System ROM is bad; system is
running in FailSafe Boot Block
mode (indicated by 8 beeps).
Reflash the ROM using a SoftPaq.
Fixed-sync monitor does not
sync at the resolution
specified.
Verify that the monitor can accept the same horizontal
scan rate as the resolution specified.
Computer is in Hibernate
mode.
Press the power button to resume from Hibernate mode.
Workstation monitor settings
are not compatible with the
monitor.
1.
When you see Press F8 in the bottom-right corner of
the screen, restart the computer and press F8 during
startup.
2.
Using the keyboard arrow keys, select Enable VGA
Mode and then press Enter.
3.
For Windows, double-click the Display icon in the
Control Panel and then select the Settings tab.
4.
Use the sliding control to reset the resolution.
1.
For Windows, restart your computer in VGA mode.
2.
After the operating system starts, change the display
settings to match those supported by your graphics
card and monitor.
3.
Refer to your operating system and graphics card
documentation for information about changing
display settings.
The display works properly during
the POST but goes blank when the
operating system starts.
130
The display settings in the
operating system are
incompatible with your
graphics card and monitor.
Chapter 4 Diagnostics and troubleshooting
Table 4-3 Display problems (continued)
Problem
Cause
Solution
Power LED flashes red 6 times
(once every second), followed by a
two-second pause, and then the
computer beeps 6 times.
Pre-video graphics error.
For systems with a graphics card:
1.
Reseat the graphics card.
2.
If the card requires external power, make sure the
power cable is properly connected.
3.
Replace the graphics card.
4.
Replace the system board.
For systems with no graphics card installed, the CPU may
have no integrated graphics capability.
Monitor does not function when
used with Energy Saver features.
Monitor without Energy Saver
capabilities is being used with
Energy Saver features
enabled.
Disable the monitor Energy Saver feature.
Dim characters
The brightness and contrast
controls are not set properly.
Adjust the monitor brightness and contrast controls.
Cables are not properly
connected.
Verify that the graphics cable is connected to the graphics
card and the monitor.
If the graphics controller was
upgraded, the correct video
drivers might not be loaded.
Install the video drivers included in the upgrade kit, or
download and install the latest drivers for your graphics
card from http://welcome.hp.com/country/us/en/
support.html.
Monitor cannot display
requested resolution.
Change the requested resolution.
The monitor connections might
be faulty, or the monitor might
be incorrectly adjusted.
1.
Be sure the monitor cable is securely connected to the
computer.
2.
In a multiple CRT monitor system, ensure that the
monitors' electromagnetic fields are not interfering
with each other. Move them apart if necessary.
3.
Move fluorescent lights or fans that are too close to
the CRT monitor.
Blurry video or requested
resolution cannot be set.
The picture is broken up, rolls,
jitters, or flashes.
Monitor must be degaussed.
Degauss the monitor.
Vibrating or rattling noise coming
from inside a CRT monitor when
powered on.
Monitor degaussing coil has
been activated.
None. It is normal for the degaussing coil to be activated
when the monitor is powered on.
Clicking noise coming from inside
a CRT monitor.
Electronic relays have been
activated inside the monitor.
None. It is normal for some monitors to make a clicking
noise when turned on and off, when going in and out of
Standby mode, and when changing resolutions.
High pitched noise coming from
inside a flat-panel monitor.
Brightness and contrast
settings are too high.
Lower brightness and contrast settings.
Troubleshooting scenarios and solutions
131
Table 4-3 Display problems (continued)
Problem
Cause
Solution
Fuzzy focus; streaking, ghosting,
or shadowing effects; horizontal
scrolling lines; faint vertical bars;
or unable to center the picture on
the screen (flat-panel monitors
using an analog VGA input
connection only.)
Flat-panel monitor’s internal
digital conversion circuits
might be unable to correctly
interpret the output
synchronization of the
graphics card.
1.
Select the monitor’s Auto-Adjustment option in the
monitor’s onscreen display menu.
2.
Manually synchronize the Clock and Clock Phase
onscreen display functions.
3.
Download SoftPaq SP22333 to assist with the
synchronization).
Some typed symbols do not
appear correctly.
The font you are using does
not support that symbol.
Use the Character Map to locate and select the
appropriate symbol.
Select Start>All Programs> Accessories>System
Tools>Character Map. You can copy the symbol from
the Character Map into a document.
Solving audio problems
Table 4-4 Audio problems
Problem
Cause
Solution
Sound does not come out of the
speaker or headphones.
Software volume control is
turned down.
Double-click the Speaker icon on the taskbar and use the
volume slider to adjust the volume.
The external speakers are not
turned on.
Turn on the external speakers.
External speakers plugged into
the wrong audio jack.
See your sound card documentation for proper speaker
connection.
Digital CD audio is
not enabled.
Enable digital CD audio:
From the Control Panel, select System.
2.
On the Hardware tab, select the Device Manager
button.
3.
Right-click the CD/DVD device and select
Properties.
4.
On the Properties tab, select Enable digital CD
audio for this CD-ROM device.
Headphones or devices
connected to the line-out
connector have muted the
internal speaker.
Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external
speakers.
Volume is muted.
1.
From the Control Panel, select Sound, Speech and
Audio Devices, and then select Sounds and
Audio Devices.
2.
Deselect the Mute checkbox.
Computer is in Standby mode.
132
1.
Chapter 4 Diagnostics and troubleshooting
Press the power button to resume from Standby mode.
Table 4-4 Audio problems (continued)
Problem
Cause
Solution
Noise or no sound comes out of
the speakers or headphones.
1.
If you are using digital speakers that have a stereo
jack and you want the system to autoswitch to digital,
use a stereo-to-mono adapter to engage the auto
sense feature, or use multimedia device properties
to switch the audio signal from analog to digital.
2.
If the headphones have a mono jack, use the
multimedia device properties to switch the system to
analog out.
NOTE: If you set digital as the Output Mode, the
internal speaker and external analog speakers no
longer output audio until you switch back to an auto
sense or analog mode.
If you set analog as the Output Mode, external digital
speakers do not function until you change the output
mode back to an auto-sense or digital mode.
Sound occurs intermittently.
Processor resources are being
used by other open
applications.
Shut down all open processor-intensive applications.
Workstation appears to be locked
up while recording audio.
The hard disk might be full.
1.
Before recording, be sure there is enough free space
on the hard disk.
2.
Try recording the audio file in a compressed format.
Solving printer problems
Table 4-5 Printer problems
Problem
Printer does not print.
Cause
Solution
Printer is not turned on and
online.
Turn the printer on and be sure it is online.
The correct printer driver for
the application is not installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\> [printer port]
Replace printer port with the address of the printer
used. If the printer works, reload the printer driver.
Printer does not turn on.
If you are on a network, you
might not have made a
connection to the printer.
Make the proper network connection to the printer.
Printer might have failed.
Run printer self-test.
The cables might not be
connected properly.
Troubleshooting scenarios and solutions
133
Solving power supply problems
This section presents power supply troubleshooting scenarios.
Testing power supply
Before replacing the power supply unit (PSU), use the Built-In Self-Test (BIST) feature to learn if the power
supply still works.
NOTE: Not all PSUs have the BIST functionality. Refer to the Rear panel components section of this
document to determine BIST availability for your workstation.
To test the power supply:
1.
Unplug the AC power.
NOTE: For the HP Z820 Workstation, you must remove the power supply from the chassis.
2.
Unplug all power cables to the system boards.
3.
Plug in AC power and verify the following:
●
If the green BIST LED on the rear of the workstation is illuminated and the fan is spinning, the
PSU is functional.
●
If the green BIST LED is not illuminated or the fan is not spinning, replace the PSU.
See the Rear panel components section of this document to locate the BIST LED on your workstation.
Table 4-6 Power supply problems
Problem
Cause
Solution
PSU shuts down intermittently.
Power supply fault.
Replace the PSU.
Workstation powers off and the
Power LED flashes red 2 times
(once every second), followed by a
two-second pause.
Processor thermal protection is
activated.
1.
Ensure that the workstation air vents are not blocked.
2.
Open the access panel and press the workstation
power button.
3.
Verify that the system fan is running.
4.
Verify that the processor heatsink fan spins.
A fan might be blocked or not
turning.
OR
The processor heatsink fan
assembly is not properly
attached to the processor.
Power LED flashes red (once every
2 seconds).
134
Power failure (power supply is
overloaded).
Chapter 4 Diagnostics and troubleshooting
If the heatsink fan is not spinning, verify that the fan
cable is plugged into the system board connector.
Verify that the fan is properly seated.
5.
Replace the processor heatsink.
1.
Determine whether a device is causing the problem
by performing the following:
a.
Disconnect AC power.
b.
Remove all attached devices.
c.
Power on the workstation.
Table 4-6 Power supply problems (continued)
Problem
Cause
Solution
If the system enters the POST, perform the following:
2.
a.
Power off the workstation.
b.
Replace one device at a time and repeat this
procedure until a failure occurs.
c.
Replace the device causing the failure
d.
Continue adding devices one at a time to verify
that all devices are functioning.
Verify power supply functionality.
a.
Disconnect AC power.
b.
Remove the Z820 PSU from the chassis.
c.
Unplug all system board power cables for the
Z220 CMT, Z420, and Z620.
d.
Plug in AC power.
●
If the PSU fan spins and the LED
illuminates (see Testing power supply
on page 134), the power supply is good.
Replace the system board.
●
If the PSU fan does not spin or the LED
does not illuminate (see Testing power
supply on page 134), replace the power
supply.
Troubleshooting scenarios and solutions
135
Self-troubleshooting with HP Vision Diagnostics
Hewlett-Packard Vision Diagnostics is a diagnostic tool that can be used by the end user or technical
support personnel to view information about the hardware configuration of the computer and perform
hardware troubleshooting on HP desktop and workstation systems. This diagnostic tool is used to
troubleshoot hardware failures. Accessible by either CD or USB key, these diagnostics run outside the
operating system and make it easy to isolate potential issues that may be related to the operating
system and not to the hardware.
HP Vision Diagnostics benefits:
●
●
Captures complete system configuration information that can be shared as an HTML file,
including:
◦
System serial number, product number and BIOS revision
◦
Memory size and configuration
◦
Processor information
◦
Storage device information and configuration
◦
Graphics, audio, and communications information and configuration
Comprehensive list of diagnostic tests:
◦
Highly configurable testing options: quick, complete, custom, interactive, non-interactive
◦
Identifies specific failed memory DIMM
◦
Tests video card memory
◦
Launches DST SMART tests for both SATA and SAS drives
◦
Many other tests and diagnostics
●
Diagnostic Failure Code Output — A unique warranty code is generated for each failure and can
be used to validate diagnostic use for a specific system.
●
Easy to use — Interface is similar to previous field diagnostics, HP Insight Diagnostics.
●
True End2End diagnostics — Same diagnostics modules used in factory.
●
Easy to obtain:
◦
Download from HP website.
◦
Install on bootable USB key, CD or DVD.
◦
Included with restore media.
Overview
HP Vision Diagnostics allows you to view information about the hardware configuration of the computer
and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the
process of effectively identifying, diagnosing, and isolating hardware issues.
When started, HP Vision Diagnostics displays the Survey tab, which shows the current configuration
of the computer. Other tabs provide additional information, including diagnostic test options and test
136
Chapter 4 Diagnostics and troubleshooting
results. The information in each tab can be saved as an HTML file and stored on an optical disc or USB
flash drive.
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
Before placing a call to the Customer Support Center HP recommends you run the tests, then save and
print the test results so that you have the reports available.
NOTE: Third-party devices may not be detected by HP Vision Diagnostics.
Downloading and accessing HP Vision Diagnostics
Follow these steps to download the HP Vision Diagnostics utility from the HP website to a DVD or USB,
and then use it to perform diagnostics on the computer:
1.
Go to http://www.hp.com.
2.
Click the Support and Drivers link.
3.
Click the Drivers and Software link.
4.
Enter your product number in the text box, and then press Search.
5.
Select your operating system.
6.
Under the operating system section, select Diagnostic.
7.
Locate HP Vision Diagnostics. Click Download next to the most recent version appropriate
for your target media (USB flash or ISO file for CD).
8.
Copy the file to an optical disc or follow the instructions to install the diagnostics on a USB flash
drive.
9.
While the computer is on, insert the disc or flash drive.
10. Shut down the operating system and turn off the computer.
11. Turn on the computer. The system will boot into HP Vision Diagnostics.
NOTE: If the system does not boot to the disc in the optical drive or to the USB flash drive, you
might need to change the boot order. Use Computer Setup (F10) utility to change the boot order,
or press F9 to select the appropriate boot device.
12. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware
components in the computer or the HP Memory Test utility to test memory only.
13. If running HP Vision Diagnostics, select the appropriate language and click Continue.
14. In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision
Diagnostics utility launches with the Survey tab displayed.
Accessing HP Vision Diagnostics on the computer
The following procedures describe how to access the HP Vision Diagnostics utilities that are included in
the computer software.
Self-troubleshooting with HP Vision Diagnostics
137
Creating and using a bootable USB key
This section describes how to use a USB key to access the HP Vision Diagnostics.
NOTE: Using a USB key is the most convenient method to access the HP Vision Diagnostics. It is
faster than using a CD, and it accommodates both Memory and Vision diagnostics.
The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone
application, outside of HP Vision Diagnostics. If the computer is booted from a CD, a separate boot CD
will be required to use the memory diagnostic.
1.
In the C:\VisionDiagnostics\ directory, double-click on VisionDiagUSB.exe. A setup menu
appears.
2.
Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key.
3.
Turn off the computer and restart it with the USB key installed. The computer will boot to the USB
key and initiate the HP Vision Diagnostics utility.
4.
Follow the HP Vision Diagnostic prompts to troubleshoot the computer.
Creating and using a bootable DVD
This section describes how to use a DVD to access the HP Vision Diagnostics.
1.
In the C:\VisionDiagnostics\ directory, double-click on the VisionDiagISO.exe file. A setup menu
appears.
2.
Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD.
3.
Enable the computer to boot from DVD.
4.
Turn off the computer and restart it with the DVD installed in the optical drive. The computer will
boot to the DVD and initiate the HP Vision Diagnostics utility.
5.
Follow the HP Vision Diagnostic prompts to troubleshoot the computer.
Using the HP Memory Test utility
This section describes how to access the HP Memory Test utility.
NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone
application, outside of HP Vision Diagnostics.
If the computer is booted from a CD, a separate boot CD will be required to use the memory
diagnostic. Hence, HP recommends that a USB key be used to boot the diagnostic utilities. It is faster
than using a CD, and it accommodates both Memory and Vision diagnostics.
138
1.
In the C:\VisionDiagnostics\ directory, double-click on the MemoryDiagISO.exe file. A setup
menu appears.
2.
Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a
DVD.
3.
Turn off the computer and restart it with the DVD installed in the optical drive. The computer will
boot to the DVD and initiate the memory diagnostic utility.
4.
Follow the diagnostic prompts to troubleshoot computer memory.
Chapter 4 Diagnostics and troubleshooting
User interface
The HP Vision Diagnostics application provides six major functions, accessible through tabs:
●
Survey — Current system hardware information
●
Test — List of all diagnostics available for the system; tests are started here
●
Status — Progress and status of currently running diagnostics
●
History — Past diagnostics runs and status
●
Errors — Past diagnostics failures
●
Help — User help about HP Vision Diagnostics
Common operations include:
●
Exit Diagnostics button — Closes HP Vision Diagnostic application and reboots the system; any
running test is aborted.
●
Reload button — If available, rescans your system hardware and reloads the diagnostics without
the need to restart the system.
●
Save button — If available, saves your system survey, test history or error data as an HTML file to
removable media.
Self-troubleshooting with HP Vision Diagnostics
139
Survey tab
The Survey tab shows your system hardware information, organized into eleven Categories (for
example Processors) and device instances (for example Processor 1).
You can control the amount of information displayed by selecting a combination of View Level and
Category.
The View Levels include:
●
Overview (default) — High-level summary of the system hardware
●
Summary — Limited configuration data for each specific category
●
Advanced — More technical and low-level data for the computer-savvy user
The Categories Levels include:
140
●
All — All categories
●
Architecture — System architecture information such as high-level PCI devices, low-level
SMBIOS, CMOS, and PCI configuration space data
●
Audio — All embedded and add-on audio devices
●
Asset Control — Asset control related information such as product name, serial number, asset
tag, and universal unique ID information
●
Communication — Communication devices such as serial, parallel, USB, network, IEEE-1394a,
modem, and Bluetooth ports and devices
●
Graphics — All embedded and add-on video cards
●
Input Devices — User input devices such as all connected mice and keyboards
●
Memory — System memory information
●
Miscellaneous — Any device or data that doesn't belong to any other category
●
Processors — System processors
●
Storage — Mass storage devices such as floppy drives, optical drives, SATA, SAS hard disk
drives and controllers, as well as any RAID arrays
●
System — Information about system board devices such as fans and cables
Chapter 4 Diagnostics and troubleshooting
Test tab
The Test tab lists all available diagnostics. The lists have been tailored according to your system
configuration. Individual test may be selected or deselected.
Tests have three modes:
●
Quick — Test runs quickly while covering all hardware. Test parameters cannot be modified.
●
Complete — Includes all available tests and may take a long time to complete. Test parameters
cannot be modified.
●
Custom — Includes all available tests and may take a long time to complete. Test parameters
may be modified to fit specific needs. For advanced users only!
By default, the three test modes do not display prompts and require no interaction. Any errors are
displayed when testing is complete.
However, for each test type, you may also optionally add interactive tests by clicking the Include
interactive tests box under Test mode. Selecting interactive tests provides the maximum control
over the testing process. The diagnostic software will prompt you for input during tests.
NOTE: Memory can not be tested from within the HP Vision Diagnostics application. To test the
memory in your computer, exit HP Vision Diagnostic, boot to either the CD or USB flash drive and
select HP Memory Test from the boot menu.
The Duration of Test options control the duration of the test sequence:
●
Number of loops — Test runs specified number of times (default is 1).
●
Total test time (hours:minutes) — Test runs for a specified amount of time; some tests might
not run if the specified time is not long enough to run all tests.
●
Stop at first error — Test stops as soon as one error is encountered.
Test Controls provide additional functions:
●
Select All, Unselect All — Select/unselect all tests in test selection tree
●
Expand, Collapse — Expand/collapse test selection tree
●
Start Test — Starts executing selected tests and switches to the Status tab to display test
execution and status
WARNING!
completed.
Once started, do not reboot or power off your computer until all the tests have been
To begin testing:
1.
Select the Test tab.
2.
Select the type of tests you want to run: Quick, Complete, or Custom.
3.
Include optional interactive tests by selecting Include interactive tests.
4.
Choose how you want the test to be executed, either Number of Loops or Total Test Time.
When choosing to run the test over a specified number of loops, enter the number of loops to
perform. If you want the diagnostic test for a specified time period, enter the amount of time in
minutes.
Self-troubleshooting with HP Vision Diagnostics
141
5.
Click the Start Test button. The Status tab, which allows you to monitor the progress of the
tests, automatically displays during the testing process. When the tests are complete, the Status tab
shows whether the devices passed or failed.
6.
If errors are found, go to the Errors tab to view detailed information and recommended actions.
Status tab
The color-coded Status tab displays the overall progress and status of the test scenario and of each test.
The states and colors are:
●
Waiting (black) — No test is running.
●
Running (blue) — At least one test is currently running.
●
Passed (green) — All tests have run successfully, meaning that no hardware error or defect was
detected.
●
Failed (red) — The tests have detected at least one error with your system.
●
Canceled (orange) — The test scenario has been explicitly canceled, in which case no pass or
fail conclusion can be drawn.
The available data is:
●
Current Loop — Current execution loop out of total number of loops specified in the Test panel
●
Test Time — Total time elapsed since the beginning of the test execution
●
Test Complete — Number of tests successfully completed out of the total number of test to
execute
●
Cancel button — Immediately terminates all currently running tests
History tab
The History tab shows the history of the past test executions.
The History Log displays all tests that have been executed, the number of times of execution, the number
of times failed, the date each test was executed, and the time it took to complete each test. The Clear
History button will clear the contents of the History Log.
The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by
clicking the Save button.
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Chapter 4 Diagnostics and troubleshooting
Errors tab
The Errors tab displays detailed information about any errors found, as well as any recommended
actions.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following information:
●
Device — Device tested
●
Test — Type of test run
●
Times Failed — Number of times the device has failed a test
●
Defect Code — Numerical code for the failure (error codes are defined in the Help tab)
●
Description — Error the diagnostic test found
●
Reason — Likely cause of the error
●
Recommended Repair — Recommended action that should be performed to resolve the failed
hardware
●
Warranty ID — A unique error code associated with the specific error on your computer; be
prepared to provide it when contacting the HP Support Center for assistance with a hardware
failure.
●
Clear Errors — Clears the contents of the Error Log
Click the Save button to save the Error Log as an HTML file to removable media.
Help tab
The Help tab contains a Vision Help section and a Test Components section. This tab includes search
and index features. You may also review the HP End User License Agreement (EULA), as well as the HP
Vision Diagnostic application version information on this tab.
The Help sections are:
●
Vision Help — Help on the major functions of HP Vision Diagnostics
●
Test components — A description of each test, as well as the parameters that may be adjusted
when running in Custom test mode
●
Defect codes — Descriptions of the numerical error codes that appear in the Errors tab
●
Memory test tab — Information on the HP Memory Test application that can be launched from
the boot menu
●
HP Support — How to obtain support from HP
Self-troubleshooting with HP Vision Diagnostics
143
Saving and printing information in HP Vision Diagnostics
You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to
removable media. You cannot save to the hard drive. The system automatically creates an HTML file
that has the same appearance as the information displayed on the screen.
1.
Insert removable media.
2.
Click Save in the bottom on any of the Survey, History or Errors tabs. The three log files are
saved regardless of where the Save button is clicked.
3.
Select the removable media drive and click Save.
NOTE: Do not remove the media until a message indicates the files have been written.
4.
Print the desired information HTML file.
NOTE: To exit HP Vision Diagnostics, click Exit Diagnostics at the bottom of the screen. Be
sure to remove the removable media.
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Chapter 4 Diagnostics and troubleshooting
Self-troubleshooting with HP PC Hardware
Diagnostics
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) based diagnostic tool
that can be used by the end user or technical support personnel to view information about the system
configuration and to perform hardware troubleshooting. The diagnostic tool runs outside of the
operating system to isolate hardware failures from issues that might be caused by the operating system
or other software components.
HP PC Hardware Diagnostics:
●
●
●
●
Easy to obtain:
◦
Installed on original image of every system hard drive (HDD)
◦
Core set of tests installed in the BIOS of every system
◦
Download to a USB key drive
Captures complete system configuration information, including:
◦
System serial number, product ID number, asset tag, and model
◦
Memory size and configuration
◦
Processor information (including, type and speed)
◦
Storage device information
◦
HDD: Launches Drive Self Test (DST) SMART tests for SATA drives
◦
Keyboard controller revision
◦
Bundles of tests to perform a quick test or extensive test of the entire system
◦
BIOS date and revision
Diagnostic tests:
◦
System tests (Start-up, Run-In and System Tune-Up)
◦
Individual component tests (Hard Disk Test and Memory Tests)
Diagnostic Failure Code Output — A unique, 24–digit Failure ID code is generated for each
failure:
◦
Randomly generated, unique each occurrence
◦
Identifies the specific components that did not pass validation
◦
Includes warranty information with information about the customer’s service entitlement
◦
Provides information about the model, serial number, test time stamp, and failure
Self-troubleshooting with HP PC Hardware Diagnostics
145
●
◦
Includes recommended actions with URL information on whom to contact
◦
Generation of the failure code indicates a definite hardware failure – no additional
troubleshooting is required
Error Log — The tool automatically saves an error log on the device from which the test was run
(either the hard drive or USB drive). This log is available for future access from the tool and
includes the test that was run, date of the test, and Pass/Fail information including the Failure ID if
one was generated.
Downloading HP PC Hardware Diagnostics
NOTE: The most likely cause of the diagnostics file being unavailable on the hard drive is a hard
drive fault, or a missing or corrupted HP_TOOLS partition. For example, some corporate customers
reimage the workstation with their own custom image, which can remove the HP_TOOLs partition. In
this case, a SoftPaq is available from the HP website.
The HP UEFI Support Environment must be installed on and run from a FAT or FAT32 partition with a
volume name of HP_TOOLS. The installer gives you the option to install to the HDD or a USB drive. If
you install to the hard drive and the HP_TOOLS partition is not present, the installer prompts you to
create the HP_TOOLS partition. If you install to a USB drive, the installer renames the partition on the
USB drive to HP_TOOLS. If you use a custom image, you can create the HP_TOOLS partition manually
with FAT32 and make the volume name HP_TOOLS.
Follow these steps to download the HP PC Hardware Diagnostics utility from the HP website to a USB
key:
1.
Navigate to www.hp.com and select Support & Drivers.
2.
Select Drivers & Software.
3.
Enter the product name: Z220 to search for the Z220 product media.
4.
Select the specific model of HP Z220 Workstation.
5.
Choose the software/driver language. English (International) is the default.
6.
Select the appropriate operating system.
7.
On the Quick jump to downloads by category list, click Diagnostic.
8.
Next to HP UEFI Support Environment, click Download and save the file.
9.
Double-click the downloaded file and follow the on-screen instructions to expand the contents of
the SoftPaq onto a USB key drive.
CAUTION: The HP_TOOLS partition is not protected and can therefore be deleted. For these
reasons, HP recommends that you do not place additional data on the HP_TOOLS partition. Because
the partition is not backed up, corruption or failure of the partition will result in loss of all data on the
partition, plus loss of UEFI functionality. You can find more information on www.hp.com/go/
techcenter/startup.
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Chapter 4 Diagnostics and troubleshooting
Accessing HP PC Hardware Diagnostics
The process to access the diagnostics tool is the same regardless of the location from which it is run.
The user presses ESC, while the system boots. This brings up the BIOS menu, which include an option
to run diagnostics (F2). Once selected, the BIOS searches for a diagnostic signature. The diagnostic
tool runs from the first location where the file is found.
The system searches for the file in the follow sequence: USB device, hard drive (HDD), and BIOS.
If the system does not find the diagnostics on either a USB device or the hard drive, the system presents
a core set diagnostics (memory and HDD) that are located in the BIOS. The BIOS version is only
accessible if the USB or hard drive versions are not available.
User interface
The first screen to appear is the Main Menu, which includes:
●
The current version of the diagnostics
●
The URL at which you can find more documentation about the diagnostics
It also includes the following options:
●
System Information— Includes complete system, memory, and HDD
●
System Tests— Bundles of component tests to run in a sequence: Includes options for Quick and
Extensive tests
●
Component Tests— HDD, memory
●
Error Log— Results of current and previous diagnostic tests
●
Language— 34 languages are supported
●
Exit button— Closes Diagnostic application and reboots the system
●
Esc key—Stops a diagnostics test while it is running
Self-troubleshooting with HP PC Hardware Diagnostics
147
Running HP PC Hardware Diagnostics
The System Information screen provides extensive system information, which is retrieved from the
SMBIOS tables if they are available. Otherwise it is retrieved directly from the BIOS hardware.
System information
To display the system information, click System Information on the Main Menu.
System information includes:
●
●
148
Memory information
◦
Number of DIMMs installed
◦
Device locator
◦
Manufacturer
◦
Serial number
◦
Part number
◦
Memory size
◦
Memory speed
◦
Memory type
Hard driveinformation
◦
Type
◦
Model
◦
Firmware version
◦
Serial number
◦
Capacity
◦
LBA48 support
◦
Self-Monitoring, Analysis, and Reporting Technology (SMART) (Enabled/Disabled)
◦
Sector type
Chapter 4 Diagnostics and troubleshooting
Hardware diagnostic tests
HP PC Hardware Diagnostics provides five sets of hardware diagnostic tests to validate the functionality
of hardware components (including the CPU, memory, graphics, and system board) prior to booting the
operating system.
If the operating system cannot load because of a hardware failure, the diagnostics can be used to
determine which hardware component has failed.
In the case of system failure, the diagnostics generate a unique 24–digit Failure ID code to identify the
specific components that did not pass validation.
Table 4-7 Hardware diagnostics tests
Test
Function
Start-Up
Test
Analyzes the main components to make sure they are functioning properly to start the computer, the processor
(CPU), the memory modules, and the hard drive. It checks the SMART attributes of the hard drive and
performs the built-in Self-Test.
Run-In Test
Repeats the Start-up Test and checks for intermittent problems that the start-up test does not detect. Use this test
if the computer is having intermittent problems while running, that do not appear to be related to system
startup.
System
Tune-Up
Similar to the Start-Up Test, the System Tune-Up performs the Start-Up Test plus tests the video memory.
Hard Disk
Test
The Hard Disk Test allows the selection of the Quick Extensive Test or Extensive Test of user selected drives in
the system. The user can select a single drive, or they can select all of the drives in the system to run
concurrently. The tests consists of the following subtests:
●
●
Memory
Test
Quick Test
◦
Hard Disk SMART Check
◦
Hard Disk Short DST
Extensive Test
◦
Hard Disk SMART Check
◦
Hard Disk Short DST
◦
Hard Disk Optimized DST Check
◦
Hard Disk Long DST
Analyzes the physical condition of the memory modules and reports any faulty modules. If this test reports an
error, the faulty memory module(s) should be replaced immediately.
The Memory Test allows selection of the Quick Memory Test or Extensive Memory Test.
The Quick Test is the same version run in the Start-Up Test, and takes around five minutes for 4GB of memory
to complete.
The Extensive Test runs a longer version of the Memory Test, which adds additional pattern and transfer types
to make it a more comprehensive test of the memory. This test normally runs approximately eight minutes/GB.
Test times varies depending on system architecture, processor speed, and amount of memory.
Self-troubleshooting with HP PC Hardware Diagnostics
149
Diagnostic codes and errors
This section presents information about diagnostic LED codes, LED color definitions, and POST error
messages to help you troubleshoot problems.
Diagnostic LED and audible (beep) codes
This section describes the front panel LED error and operation codes as well as the audible codes that
might occur before or during the POST.
Table 4-8 Diagnostic lights and audible codes
Activity
Possible cause
Blue Power LED* on. No
beeps.
Computer on.
Blue Power LED* blinks
every two seconds.* No
beeps.
Computer in Sleep mode
(S3-Suspend to RAM).
Select models only.
Blue Power LED* is off.*
No beeps.
Computer in Hibernate
mode (S4-Suspend to
disk) or system is off
(S5).
Blue Power LED blinks
three times*, once per
second.* No beeps.
Computer in Sleep mode
(S3-Suspend to RAM).
Select models only.
Blue Power LED* blinks
four times*, once per
second.* No beeps.
Computer in Hibernate
mode (S4-Suspend to
disk).
*
Recommended action
N/A
*User-selectable. See Computer Setup (F10) Utility
menu on page 44 for details.
For the following LED activity and beeps, the beeps are heard through the chassis speaker. Blinks and beeps repeat for five
cycles, after which, only the blinks continue to repeat.
Red Power LED blinks two
times, once every second,
followed by a two-second
pause. Two beeps.
150
CPU thermal protection
activated by either of the
following methods:
●
A fan might be
blocked or not
turning.
●
The heatsink and
fan assembly is not
properly attached
to the CPU.
Chapter 4 Diagnostics and troubleshooting
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
1.
Ensure that the computer air vents are not blocked and the
cooling fan is running.
2.
Open the access panel, press power button, and verify that
the CPU fan is spinning. If the CPU fan is not spinning, make
sure the fan cable is plugged into the computer board
header. Ensure the fan is fully and properly seated or
installed.
3.
If fan is plugged in and seated properly, but is not spinning,
the problem might be in the CPU fan. Contact HP for
assistance.
4.
Verify that the fan assembly is properly attached. If problems
persist, there might be a problem with the CPU heatsink.
Contact HP for assistance.
Table 4-8 Diagnostic lights and audible codes (continued)
Activity
Possible cause
Recommended action
Red Power LED blinks
three times, once every
second, followed by a
two-second pause. Three
beeps.
CPU not installed (not an
indicator of bad CPU).
1.
Verify that the CPU is present.
2.
Reseat the CPU.
Red Power LED blinks four
times, once every second,
followed by a two-second
pause. Four beeps.
Power failure (power
supply is overloaded).
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
Red Power LED blinks five
times, once every second,
followed by a two-second
pause. Five beeps.
Red Power LED blinks six
times, once every second,
followed by a two-second
pause. Six beeps.
Red Power LED blinks
seven times, once every
second, followed by a
two- second pause. Seven
beeps.
Pre-video memory error.
Pre-video graphics error.
System board failure
(ROM detected failure
prior to video).
1.
Open the access panel and ensure that all power
connections are secure on the system board.
2.
Check if a device is causing the problem by removing all
attached devices (such as hard, diskette, or optical disk
drives, and expansion cards.) Power on the computer. If the
system enters the POST, power off and replace one device at
a time; repeat this procedure until failure occurs. Replace the
device that is causing the failure. Continue adding devices
one at a time to ensure all devices are functioning properly.
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
1.
Reseat DIMMs.
2.
Replace DIMMs one at a time to isolate faulty module.
3.
Replace third-party memory with HP memory.
4.
The problem might be on the system board. Contact HP for
assistance.
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
1.
Reseat the graphics card.
2.
Verify the graphics auxiliary power cable is connected (if
applicable).
3.
Confirm the graphics card is in the appropriate slot (PCIe
x16).
4.
The problem might be on the graphics card. Contact HP for
assistance.
1.
Clear CMOS.
NOTE: Refer to the Maintenance and Service Guide for
the computer model for detailed information on clearing
CMOS.
2.
The problem might be on the system board. Contact HP for
assistance.
Diagnostic codes and errors
151
Table 4-8 Diagnostic lights and audible codes (continued)
Activity
Red Power LED blinks
eight times, once every
second, followed by a
two-second pause. Eight
beeps.
Possible cause
Invalid ROM based on
bad checksum.
Recommended action
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
1.
Clear CMOS.
NOTE: Refer to the Maintenance and Service Guide for
the computer model for detailed information on clearing
CMOS.
2.
Upgrade the ROM using SoftPaq, either from the hard disk
drive, CD, diskette, or USB removable device (for example,
HP Drive Key). See the ROM Flash section of the
Maintenance and Service Guide at http://www.hp.com/
support/workstation_manuals. SoftPaq is a self-extracting
executable, which contains instructions for its use, that
enables you to upgrade the ROM. To download the Softpaq
executable, visit http://www.hp.com/go/
workstationsupport.
3.
The problem might be on the system board. Contact HP for
assistance.
4.
Red Power LED blinks nine
times, once every second,
followed by a two-second
pause. Nine beeps.
152
System powers on but
does not start.
Chapter 4 Diagnostics and troubleshooting
1.
The problem might be on the system board. Contact HP for
assistance.
2.
The problem might be in the CPU. Contact HP for assistance.
Table 4-8 Diagnostic lights and audible codes (continued)
Activity
Possible cause
System does not power-on
and LEDs are not blinking.
No beeps.
System unable to power
on.
Recommended action
CAUTION: Internal components might be powered even when
the computer is off. To prevent damage, disconnect the computer
power cord before you remove a component.
To resolve the problem, choose one of the following options:
Press and hold the power button for less than four seconds. If the
hard disk drive LED turns green, then:
1.
Remove the expansion cards one at a time and try holding
the power button again for less than four seconds.
2.
The problem might be on the system board. Contact HP for
assistance.
Press and hold the power button for less than four seconds. If the
hard disk drive LED does not turn on green then:
*
1.
Check that unit is plugged into a working AC outlet.
2.
Open the access panel and check that the power button
harness is properly connected to the system board.
3.
Check that all power supply cables are properly connected
to the system board.
4.
Check the power supply functionality.
a.
Disconnect the AC power.
b.
HP Z820 Workstation only—Remove the power supply
from the chassis. All other workstations, unplug cables
connected to system board.
c.
Plug in AC power.
●
If the power supply fan spins and the BIST LED
illuminates, the power supply is good; replace the
system board.
●
If the power supply fan does not spin or the LED
does not illuminate, replace the power supply.
The BIOS option you select controls the blue LED function during these suspend modes.
Diagnostic codes and errors
153
LED color definitions
The following table describes what each LED light on the computer front panel signifies.
Table 4-9 LED color definitions
LED state
LED color
System status
Solid
Blue
System is on.
Flashing
Blue
System is in Standby.
Solid or flashing
Red
System has experienced an error. (See POST error
messages on page 154.)
None
No light
System is in Hibernate, or is off.
POST error messages
The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer
is powered on.
Audible and visual messages occur before the operating system starts if the POST encounters a
problem. POST checks the following items to ensure that the computer system is functioning properly:
●
Keyboard
●
DIMMs
●
Diskette drives
●
All mass storage devices
●
CPUs
●
Controllers
●
Fans
●
Temperature sensors
●
Cables (front/rear panels, audio, and USB ports)
The table shown next describes the POST error messages.
Table 4-10 POST error messages
Screen message
Probable cause
102—System Board Failure
110—Out of memory space
for option ROMs
Potential system board problem; contact HP Support.
Option ROM for a device could not
run because of memory constraints.
161—Real-Time Clock Power
Loss
154
Recommended action
Chapter 4 Diagnostics and troubleshooting
Run Computer Setup (F10) Utility to disable unneeded
option ROMs, and to enable ACPI/USB Buffers at Top
of Memory.
1.
Run Computer Setup (F10) utility and set default
settings.
2.
Replace the CMOS battery.
3.
Replace the system board.
Table 4-10 POST error messages (continued)
Screen message
Probable cause
162—Systems Options Error
163—Time and Date Not Set
●
Invalid time or date in
configuration memory.
●
RTC battery might need
replacement.
●
Recommended action
1.
Run Computer Setup (F10) utility and set default
settings.
2.
Replace the CMOS battery.
3.
Replace the system board.
1.
Set the date and time from the Control Panel or in
Computer Setup (F10) Utility (depending on the
operating system).
2.
If the problem persists, replace the RTC battery.
CMOS jumper might not be
properly installed.
164—Memory Size Error
Memory configuration is incorrect.
Confirm that the correct memory is installed in the
system.
201—Memory Error
RAM failure.
1.
Run Computer Setup (F10) utility or the Windows
utilities.
2.
Be sure that memory modules are installed
correctly.
3.
Verify the memory module type.
4.
Remove and replace memory modules one at a
time to isolate faulty modules.
5.
Replace faulty memory modules.
6.
If the error persists after replacing memory
modules, replace the system board.
214—DIMM Configuration
Warning
DIMMs are not installed correctly (not
paired correctly).
See the service label on the computer access panel for
the correct memory configurations, and reseat the
DIMMs accordingly.
301—Keyboard Error
Keyboard failure.
1.
Reconnect the keyboard with the computer
powered off.
2.
Connect a keyboard directly to the computer
(instead of through a switch box).
3.
Be sure that none of the keys are pressed.
4.
Replace the keyboard.
1.
Reconnect the keyboard with the computer
powered off.
2.
Connect a keyboard directly to the computer
(instead of through a switch box).
3.
Replace the system board.
303—Keyboard Controller
Error
I/O board keyboard controller is
defective or is not set properly.
Diagnostic codes and errors
155
Table 4-10 POST error messages (continued)
Screen message
Probable cause
Recommended action
304—Keyboard or System
Unit Error
Keyboard failure.
1.
Reconnect the keyboard with the computer
powered off.
2.
Connect a keyboard directly to the computer
(instead of through a switch box).
3.
Be sure that none of the keys are pressed.
4.
Replace keyboard.
5.
Replace system board.
510—Splash Screen image
corrupted
Splash Screen image has errors.
Update system BIOS/UEFI.
511—CPU Fan not detected
Fan is not connected or is defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
512—Rear chassis fan not
detected
513—Front Chassis fan not
detected
Front fan missing, disconnected, or
defective.
514—Power supply wattage
insufficient for hardware
configuration
Computer configuration requires more
power than the power supply can
provide
Reduce the computer power consumption.
515—Power supply fan not
detected
Power supply fan is disconnected or
defective.
1.
Reseat the power supply cables.
2.
Replace the power supply.
517—Memory fan not
detected
Memory fan missing, disconnected, or
defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
518—PCI fan not detected
519—Hard drive fan not
detected
520—Memory fan (2) not
detected
156
Fan missing, disconnected, or
defective.
PCI fan missing, disconnected, or
defective.
Hard drive fan missing, disconnected,
or defective.
Memory fan (2) missing, disconnected,
or defective.
Chapter 4 Diagnostics and troubleshooting
Table 4-10 POST error messages (continued)
Screen message
Probable cause
Recommended action
521—Memory fan (3) not
detected
Memory fan(3) missing, disconnected,
or defective.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
1.
Reseat the fan cable.
2.
Reseat the fan.
3.
Replace the fan.
522—Memory fan (4) not
detected
523—CPU fan (2) not
detected
524—Rear chassis fan(2) not
detected
525—Front chassis fan(2) not
detected
Memory fan(4) missing, disconnected,
or defective.
CPU fan(2) missing, disconnected, or
defective.
Rear chassis fan(2) missing,
disconnected, or defective.
Front chassis fan(2) missing,
disconnected, or defective.
526—CPU Liquid Cooling
pump not detected
Liquid cooling pump on CPU1 is not
detected.
1.
Reseat the pump cable.
2.
Replace the pump.
527—CPU Liquid Cooling
pump (2) not detected
Liquid cooling pump on CPU2 is not
detected.
1.
Reseat the pump cable.
2.
Replace the pump.
528—CPU requires Liquid
Cooling solution
Invalid system configuration.
1.
Remove incorrect processor and reinstall original
processor.
2.
Remove incorrect cooling solution and reinstall
original liquid cooling solution.
529—Unsupported WiFi
Device(s) Detected
An unsupported WiFi device has been
installed into an internal slot.
Remove the unsupported device.
917—Front Audio Not
Connected
Front Audio mechanism is missing or is
not connected.
1.
Replace or reconnect the missing front audio
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
1.
Replace or reconnect the missing Front USB
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
1.
Replace or reconnect the missing Front USB
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
918—Front USB Not
Connected
921—Front USB Not
Connected
Front USB mechanism is missing or is
not connected.
Front USB mechanism is missing or is
not connected.
Diagnostic codes and errors
157
Table 4-10 POST error messages (continued)
Screen message
Probable cause
Recommended action
922—Front USB 2 Not
Connected
Front USB 2 mechanism is missing or
is not connected.
1.
Replace or reconnect the missing Front USB 2
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
923—Fatal IRPP error.
Potential system problem; contact HP Support.
924—Fatal IIO error
Potential system problem; contact HP Support.
925—Fatal Misc. Error
A fatal miscellaneous chipset error is
setected.
927—Fatal error on DIMM in
slot CPU X DIMM Y
Fatal multibit ECC error detected on
the DIMM in the slot labeled DIMM Y
(where Y is a number), as labeled on
the system board.
Replace the DIMM in the identified slot.
928—Fatal error occurred in
the designated slot.
Fatal error occurred in the designated
slot.
Move the card to a different slot. If the problem
persists, replace the card.
929—Fatal MCA Errorr
An MCA condition is detected on the
system.
939—Front USB 3.0 Not
Connected
Front USB 3.0 mechanism is missing
or is not connected.
940—Front 1394 Not
Connected
158
Front 1394 mechanism is missing or is
not connected.
1.
Replace or reconnect the missing Front USB 3.0
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
1.
Replace or reconnect the missing Front 1394
mechanism to the system board.
2.
Reseat or replace the missing mechanism cable.
1.
Move the PCIe device from PCIe slots 3 and/or 4
to other PCIe slots.
2.
Add a second processor using appropriate HP
accessory kit.
941—PCIe Device(s) installed
in slots 3 or 4 with a single
CPU
Invalid system configuration.
942—Memory Train Error
A DIMM or DIMMs did not train
correctly.
1801—Microcode Update
Error
Unknown or unsupported processor
stepping.
The microcode update failed. If the processor stepping
is supported, contact HP Support.
1802—Processor Not
Supported
The system board does not support the
processor.
Replace the processor with a compatible one.
Chapter 4 Diagnostics and troubleshooting
5
Configuring password security and
resetting CMOS
This chapter describes how to configure password security and to reset CMOS.
●
Preparing to configure passwords on page 159
●
Resetting the password jumper on page 160
●
Clearing and resetting the CMOS on page 161
Preparing to configure passwords
Computer Setup (F10) Utility enables you to create setup and power-on passwords.
There are three possibilities for setting passwords:
●
Define a setup password only. You will need the password to enter Computer Setup (F10) Utility,
but you will not need a password to start the workstation.
●
Define a power-on password only. This password lets you start the workstation or enter the setup
utility.
●
Define both. In this case, the setup password lets you start the workstation and enter the setup
utility. The power-on password starts the workstation but does not let you enter the setup utility,
After you create both passwords, you can use the setup password in place of the power-on password
as an override to log into the computer (a useful feature for a network administrator).
NOTE: You can only clear the passwords with the password jumper. Clearing CMOS does not clear
the passwords.
CAUTION: Before pressing the Clear CMOS button, back up your computer CMOS settings.
Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized
information, including asset numbers and special settings.
To back up the CMOS settings, run Computer Setup (F10) Utility and select Save to Diskette from
the File menu.
Preparing to configure passwords
159
Resetting the password jumper
Use the following procedure to disable the power-on or setup password features and clear the poweron and setup passwords.
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, be sure to
disconnect the power cord from the wall outlet and allow the internal system components to cool before
touching.
CAUTION: When the computer is plugged in, the power supply has voltage applied to the system
board, even when the computer is turned off. Failure to disconnect the power cord can result in
damage to the system.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, be sure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.
Access the jumper:
a.
Shut down the operating system, turn off the computer and external devices, and then
disconnect the computer power cord and external devices from power outlets.
b.
Disconnect any external devices.
c.
Verify that the AC power cord is disconnected from the power outlet.
d.
Open the workstation.
e.
Locate the password header and jumper.
The password header is E49. The password jumper is blue so it can be easily identified.
160
2.
Remove the jumper from pins 1 and 2. Do not lose the jumper.
3.
Restart the computer:
a.
Close the workstation.
b.
Reconnect the AC power cord to the power outlet.
c.
Turn on the computer and wait for the workstation to display the HP splash screen.
4.
Repeat step 1.
5.
Replace the jumper on pins 1 and 2.
6.
Repeat step 3, except press the F10 key during startup to access Computer Setup (F10) Utility.
7.
Use the setup utility to create new passwords.
Chapter 5 Configuring password security and resetting CMOS
Clearing and resetting the CMOS
This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the
computer stores password information and information about the computer configuration.
Using the CMOS button to reset CMOS
To clear CMOS using the Clear CMOS button, use the following procedure:
WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect
the power cord from the wall outlet and allow the internal system components to cool before touching.
CAUTION: When the computer is plugged in, the power supply has voltage applied to the system
board, even when the computer is powered off. Failure to disconnect the power cord can result in
damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment. Before
beginning these procedures, be sure that you are discharged of static electricity by briefly touching a
grounded metal object.
1.
Back up your computer CMOS settings run Computer Setup (F10) Utility, and select File > Save
to Disk.
CAUTION: Pressing the Clear CMOS button resets CMOS values to factory defaults and erases
customized information, including asset numbers and special settings.
2.
Shut down the operating system, power off the computer and external devices, and disconnect
peripheral devices.
3.
Disconnect the AC power cord from the power outlet.
NOTE: The CMOS button does not clear CMOS if the power cord is connected.
4.
Open the workstation.
5.
Locate, press, and hold the CMOS button for five seconds.
For assistance locating the CMOS button and other system board components, see the system
board layout in HP Z820 Workstation system board components on page 33.
6.
Close the workstation, reconnect external devices, connect the power cord and power on the
workstation.
7.
The system boots to an F1 prompt and displays a message that the date/time has changed and
that system options have changed.
8.
Press F1. The system shuts down for three seconds and then powers on again.
9.
Use the F10 (Setup) Utility to reset the date and time.
Clearing and resetting the CMOS
161
Using Computer Setup (F10) Utility to reset CMOS
1.
Access Computer Setup (F10) Utility menu.
2.
When Computer Setup message appears in the lower-right corner of the screen, press F10, and
then press Enter to bypass the title screen, if necessary.
If you do not press F10 while the message is displayed, the computer must be rebooted to access
this utility.
3.
From Computer Setup (F10) Utility menu, select File > Default Setup.
This restores the settings that include boot sequence order and other factory settings. However, it
does not force hardware rediscovery.
4.
Choose Restore Factory Settings as Default, and the press F10 to accept.
5.
Select File > Apply Defaults and Exit, and then press F10 to accept.
6.
Reset the computer passwords and configuration information, such as the system date and time.
NOTE: This step does not clear the passwords.
162
Chapter 5 Configuring password security and resetting CMOS
A
Linux technical notes
HP offers a variety of Linux solutions for HP workstation customers:
●
HP certifies and supports Red Hat Enterprise Linux (RHEL) on HP workstations.
●
HP certifies SUSE Linux Enterprise Desktop (SLED) on HP workstations.
●
HP offers a SLED 11 preload on some Z Series Workstations.
For Linux setup and restore procedures, see the user guide for your workstation at
http://www.hp.com/support/workstation_manuals.
Topics
System RAM on page 163
Audio on page 163
Network cards on page 164
Hyper-Threading Technology on page 164
NVIDIA Graphics Workstations on page 165
AMD Graphics Workstations on page 166
NOTE: After you set up the operating system, make sure that the latest BIOS, drivers, and software
updates are installed.
CAUTION: Do not add optional hardware or third-party devices to the workstation until the
operating system is successfully installed. Adding hardware might cause errors and prevent the
operating system from installing correctly.
System RAM
HP supports different amounts of total RAM in various HP workstations, based on the number of
hardware DIMM slots and the capabilities of the system. The total memory supported for each
configuration is listed in the Hardware Support Matrix for HP Linux Workstations at
http://www.hp.com/support/linux_hardware_matrix.
Audio
All HP workstations come with built-in audio hardware. The audio hardware is supported by the
Advanced Linux Sound Architecture (ALSA) drivers included with all modern Linux distributions.
The audio hardware provides basic playback and recording features. The ability to simultaneously play
audio from multiple sources, such as applications and CDs, is provided in the ALSA driver that provides
System RAM
163
audio mixing. The performance of software audio mixing and playback is greatly improved in ALSA
version 1.0.13 and later.
After the driver is installed, the optional NVIDIA and AMD graphics cards that are supported in HP
workstations also provide audio functionality over HDMI. The signal can be passed through the
DisplayPort connector to a monitor with audio capabilities. The vendor driver must be installed. Such a
configuration might present two audio hardware choices. If you do not hear sound through the
speakers, one possible reason is that the graphics card (default) is selected for audio output instead of
the DisplayPort. Check the audio settings (for example, Sound in gnome-control-center).
In some systems, embedded Intel HD graphics may also present a similar HDMI audio device that can
be used through the DisplayPort interface. No proprietary driver is needed for this device, just a
sufficiently recent kernel.
Network cards
All HP workstations include one or two integrated network interface controllers. Some support optional
NICs. Most Linux distributions have drivers for these interfaces.
Hyper-Threading Technology
The Z Series Workstations support Hyper-Threading Technology (HTT), an Intel technology that
improves processor performance by enabling the processor to simultaneously performing multiple tasks.
The operating system treats an HTT-enabled processor as two virtual processors and shares the
workload between them when possible. This feature can be used only if the operating system support
multiple processors and is specifically optimized for HTT.
To enable HTT:
1.
During startup, press F10 to enter Computer Setup (F10) Utility.
2.
Select Advanced > Device Options.
3.
Set Hyper-Threading to Enable, and then press F10 to exit the menu.
4.
Select File > Save Changes and Exit.
5.
Restart the system to enable HTT.
NOTE: On most recent Linux distributions (including RHEL 5, RHEL 6, SLED 11, and updates to those
streams), the kernel automatically detects that HTT is enabled and works correctly.
164
Appendix A Linux technical notes
NVIDIA Graphics Workstations
Some workstation configurations come with NVIDIA Quadro graphics hardware. HP recommends the
use of NVIDIA drivers for best results on Linux systems.
HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED
distributions. These are available from the HP Installer Kit for Linux and from workstation driver
repositories on hp.com. When HP installers are used, their contents and documentation links are
located in the /opt/hp/nvidia folder.
When installing Linux on a workstation that contains an NVIDIA card, administrators should select a
VESA-compatible driver to avoid the instability that is experienced with some open-source versions of
the Nouveau and DRM drivers.
Open-source versions of Nouveau drivers and NVIDIA drivers cannot coexist in the same runtime
environment because they use the same hardware resources. If administrators create their own Linux
environments using NVIDIA drivers but choose not to use HP-packaged versions, HP recommends that
they manually append the following boot loader parameters to properly suppress the Nouveau driver at
runtime (grub example below):
kernel /vmlinuz ... rdblacklist=nouveau nouveau.modeset=0
This action is applied by HP installers but must be applied/restored under other circumstances.
To customize display characteristics and resolutions when the computer is using an NVIDIA driver,
execute the following command:
/usr/bin/nvidia-settings
To create and manipulate the /etc/X11/xorg.conf file, execute:
/usr/bin/nvidia-xconfig
NVIDIA Graphics Workstations
165
AMD Graphics Workstations
Some workstation configurations include AMD graphics hardware. HP recommends use of AMD
graphics drivers for best results on Linux systems.
HP also provides recommended versions of AMD graphics drivers with RPM-compatible installers for
RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and workstation
driver support packages on hp.com.
The open source RADEON and RADEONHD drivers can conflict with the AMD graphics drivers by
claiming the hardware early in the boot process. The AMD driver installation process usually blacklists
conflicting drivers and turns off kernel mode-setting in the initial RAM image.
Administrator customization of the display characteristics and many other aspects of an AMD graphics
driver environment is available through the following command, which starts the Catalyst Control
Center:
/usr/bin/amdcccle
Some settings for AMD graphics, including reconfiguration of the /etc/X11/xorg.conf file, can be
accomplished through the many options provided by the following command:
/usr/bin/aticonfig
Information can be found in these directories after the driver is installed:
/opt/hp/ati
/usr/share/ati
/usr/share/doc/fglrx
If the automatic init script attempts to rebuild the kernel module, the name of the log file is /var/log/
fglrx-build.log.
166
Appendix A Linux technical notes
B
Configuring RAID devices
This appendix explains how to configure RAID arrays on your workstation.
Topics
RAID hard drive maximum and associated storage controller options
on page 167
Supported RAID configurations on page 168
Configuring Intel SATA RAID on page 169
Configuring RAID on an LSI 2308 or LSI 9212-4i controller on page 172
Configuring RAID on an LSI 9260-8i MegaRAID controller on page 175
Software RAID solution on page 177
For additional information about RAID configuration, go to http://www.hp.com/support/RAID_FAQs.
RAID hard drive maximum and associated storage
controller options
This section lists the maximum number of hard drives supported on HP workstations according to RAID
configuration and storage controller options.
NOTE: This section applies to internal workstation configurations that do not use add-in cards and
external enclosures.
Table B-1 Maximum hard drives allowed
Hard Drives
SATA
Storage Controllers
SAS
Onboard
Optional
8.5 mm
(3.5 in)
6.3 mm
(2.5 in)
8.5 mm
(3.5 in)
6.3 mm
(2.5 in)
RST
RSTe
LSI
2308
LSI
9212-4i
LSI
9260-8i
Z220 SFF
2
2
—
—
Yes
—
—
—
—
Z220
CMT
3
3
—
—
Yes
—
—
—
—
Z420
4
4
4
4
—
Yes
—
Yes
Yes
Z620
4
4
4
4
—
Yes
—
Yes
Yes
Z820
6
8
6
8
—
Yes
Yes
—
Yes
RAID hard drive maximum and associated storage controller options
167
Supported RAID configurations
All workstation platforms have Intel controllers, as follows:
●
LSI 2308 controllers — HP Z820 Workstations
●
LSI 9212-4i controllers — HP Z420 and Z620 Workstations (optional)
●
LSI 9260-8i controllers — HP Z420, Z620, and Z820 Workstations (optional)
The following RAID configurations are supported:
Table B-2 RAID configuration details
Configuration
168
Description
Controllers
RAID 0
●
Requires a minimum of two drives.
●
Intel with RSTe or RST
Integrated striped disk
array
●
Provides improved I/O performance.
●
LSI 2308
●
Provides no fault tolerance.
●
LSI 9212-4i
●
Loses all data if any disk in the array fails.
●
LSI 9260-8i
●
Increases disk performance.
RAID 1
●
Supports a minimum of two drives..
●
Intel with RSTe or RST
Mirrored disk array
●
Provides 100% redundancy: all data from one
drive is duplicated on a second drive.
●
LSI 2308
●
LSI 9212-4i
●
Recovers from a single-drive failure.
●
LSI 9260-8i
●
Serves as a good entry-level redundant system.
RAID 5
●
Supports three or more drives.
●
Intel with RSTe or RST
Striped disk array with
distributed parity
●
Provides fault tolerance and I/O performance
improvement, especially for write-biased
applications.
●
LSI 9260-8i
●
Retains all data if a single drive fails but
performance is compromised until the failed
drive is replaced and the array rebuilt.
RAID 10
●
Supports four or more drives.
●
Intel with RSTe or RST
Striped and mirrored
disk array
●
Provides excellent.
●
LSI 2308
●
Uses several drives to stripe data, then copies the
striped drives to provide redundancy.
●
LSI 9212-4i
●
LSI 9260-8i
●
Offers high data transfer of striped arrays and
provides increased data accessibility (reads).
RAID 1E
●
Provides benefits comparable to RAID 10.
●
LSI 2308
Two-way mirroring
●
Requires an odd number of drives.
●
LSI 9212-4i
●
Delivers improved read performance.
Appendix B Configuring RAID devices
Configuring Intel SATA RAID
This section describes how to use Intel® Rapid Storage Technology enterprise (Intel® RSTe) or Intel®
Rapid Storage Technology (RST) to set up and manage SATA RAID volumes.
NOTE: These instructions apply to Windows-based systems. They also apply to Linux distributions
that include the isci kernel driver support for the RSTe technology. This driver is included on recent
releases of most upstream and enterprise distributions, and may be available for addition to some
previous releases. If this driver is not available in the distribution, or is not applicable to the platform
(e.g., the RST controller), the Software RAID solution is recommended.
You can create a SATA RAID array that contains up to the maximum number of internal SATA hard disk
drives and eSATA drives (if you use an optional eSATA bulkhead cable) supported on your workstation.
Two or more hard drives must be attached to a controller (AHCI or SCU) for that controller's option
ROM to run. If two or more drives are on each controller, a unique option ROM executes for each
controller.
The Intel SATA AHCI option ROM and SCU option ROM configuration utilities run when you select
RAID+AHCI for the SATA emulation mode.
Configuring Intel SATA RAID
169
Configuring system BIOS
To set up a RAID configuration, the emulation mode must be set to RAID+AHCI in Computer Setup
(F10) Utility. This is the default setting. If the mode has been changed, follow these steps to reinstate it.
1.
During startup, press F10 to enter Computer Setup (F10) Utility. Use the arrow keys to navigate
and select options.
2.
Select a language from the list, and then press Enter.
3.
Select Storage > Storage Options, then press Enter.
4.
Select SATA Emulation > RAID+AHCI, then press F10 to accept the new settings.
5.
Select Advanced > Power-On Options, then press Enter.
6.
Select POST Messages > Enable, and then press F10 to accept the new settings.
7.
Select Advanced > Device Options, then press Enter.
8.
Select SATA RAID Option ROM Download, then press Enter.
9.
Select Enable, then press F10 to accept the new settings.
10. Select File > Save Changes and Exit, then press Enter.
11. Press Enter to accept the changes.
170
Appendix B Configuring RAID devices
Configuring RAID with the Intel utility
Follow these steps to create RAID volumes.
NOTE: The option ROM displays once for each controller. For example, if you have two drives on the
AHCI controller and two on the SCU controller, then both option ROMs display. Following the prompt,
select Ctrl+I to choose the controller.
1.
Press Ctrl+l when prompted to enter the Intel Rapid Storage Technology enterprise utility (RSTe).
Use the arrow keys and the space bar to navigate and select options.
NOTE: If only one hard drive is attached, the utility does not open.
NOTE: On the HP Z220 Workstation, the Intel Rapid Storage Technology utility (RST) is used.
2.
Select Create RAID Volume, then press Enter.
3.
Type the a name for the RAID volume in the Name field, then press Tab.
4.
Select a level in the RAID Level field, then press Tab.
5.
If three or more hard drives are installed, complete the following steps:
a.
Press Enter to display the Select dialog box.
b.
Select individual physical members of the volume.
c.
Press Enter to exit the Select dialog box and to return to the Create Volume Menu dialog box.
6.
If appropriate, select a size in the Stripe Size field, and then press Tab.
7.
Enter the desired volume size in the Capacity field, and then press Tab.
8.
Press Enter to initiate volume creation.
9.
When the warning message appears, press Y to create the volume.
10. Select 5 > Exit, then press Enter.
11. Press Y to confirm the exit.
Configuring Intel SATA RAID
171
Configuring RAID on an LSI 2308 or LSI 9212-4i
controller
This section explains how to use the LSI Logic Configuration Utility to set up a SATA or SAS RAID array
on the LSI 2308 or LSI 9212-4i controllers.
NOTE: These instructions apply to both Windows-based systems and Linux-based systems.
RAID 0 configuration
Follow these steps to configure an Integrated Striped (IS) volume with the BIOS-based configuration
utility. The procedure assumes that the system has the required disk and disk controllers.
1.
During startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use the
arrow keys and the space bar to navigate and select options.
2.
Select an appropriate adapter, then press Enter.
3.
Select RAID Properties, and then press Enter.
4.
Select Create IS Volume, and then press Enter.
5.
On the Create New Array screen, select the first disk for the IS volume. In the RAID Disk column
for this disk, and then select Yes.
WARNING! If partitions have ben defined on the selected disk, data on the disk will be lost
when the striped volume is created.
172
6.
To select additional drives for the striped volume (up to the maximum number allowed for the
workstation), repeat step 5.
7.
When all drives are selected, press C to create the array. Select Save changes then exit this
menu, and then press Enter.
8.
When the new array is created, the Adapter Properties screen appears. Press Esc twice, and then
select Exit.
Appendix B Configuring RAID devices
RAID 1 configuration
Follow these steps to configure an Integrated Mirroring (IM) volume with the BIOS-based configuration
utility. The procedure assumes that the system has the required drives and drive controllers.
1.
During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use
the arrow keys and the space bar to navigate and select options.
2.
Select an appropriate adapter, then press Enter.
3.
Select RAID Properties, and then press Enter.
4.
Select Create IM Volume, and then press Enter.
5.
To configure a two-disk mirrored volume with an optional hot-spare disk:
a.
On the Create New Array screen, select the primary disk for the IM volume (the disk with the
data you want to mirror.)
b.
On the RAID Disk column for this disk, and then select Yes. The value in the Array Disk
column changes to Primary.
WARNING! If partitions have beendefined on the selected disk, data on the disk will be
lost when the mirrored volume is created.
c.
Select the secondary (mirrored) disk for the IM volume and set the Array Disk column value to
Yes.
d.
Press Delete to allow the data on the disk to be erased, or press any other key to deselect the
disk.
6.
When all drives are selected, press C to create the array.
7.
Select Save changes then exit this menu, and then press Enter.
8.
When the new array is created, the Adapter Properties screen appears. Press Esc twice, and then
select Exit.
Configuring RAID on an LSI 2308 or LSI 9212-4i controller
173
RAID 1E/10 configuration
Follow these steps to configure an Integrated Mirroring Extended (IME) volume. The procedure assumes
the system has the required disk and disk controllers.
NOTE: If an odd number of drives is used, a RAID 1E array is created. If an even number of drives is
used, a RAID 10 array is created.
1.
During BIOS startup, press Ctrl-C when prompted to start the LSI Logic Configuration Utility. Use
the arrow keys and the space bar to navigate and select options.
2.
Select an appropriate adapter, and then press Enter.
3.
Select RAID Properties, and then press Enter.
4.
Select Create IME Volume, and then press Enter.
5.
To configure a mirrored volume or an optional hot spare drive with up to the maximum number of
drives allowed for the workstation, complete the following steps:
a.
On the Create New Array screen, select the primary disk for the IME volume (the disk with
the data you want to mirror.)
b.
In the RAID Disk column for this disk, select Yes. The value in the Array Disk column
changes to Primary.
WARNING! If partitions have been defined on the selected disk, data on the disk will be
lost when the mirrored volume is created.
174
c.
Select the next disk for the IME volume (mirrored) disk for the IM volume and set the Array
Disk column value to Yes.
d.
Press Delete to allow the data on the disk to be erased, or press any other key to deselect the
disk.
6.
Repeat step 5 to select up to the workstation-specific maximum number of drives for the IME
volume, including of a hot spare.
7.
After all drives are selected, press C to create the array.
8.
Select Save changes then exit this menu, and then press Enter.
9.
When the new array is created, the Adapter Properties screen appears. Press Esc twice, and then
select Exit.
Appendix B Configuring RAID devices
Configuring RAID on an LSI 9260-8i MegaRAID
controller
This section explains how to use the LSI Logic Configuration Utility to set up SATA or SAS RAID arrays
on the LSI 9260-8i MegaRAID controller.
NOTE: These instructions apply to both Windows-based systems and Linux-based systems.
RAID 0
Follow these steps to configure a RAID 0 volume with the BIOS-based configuration utility. The
procedure assumes that the system has the required disk and disk controllers.
NOTE: For more information about the 9260-8i RAID controller, see the MegaRAID SAS Software
User Guide at http://www.lsi.com/downloads/Public/MegaRAID%20Common%20Files/
51530-00_RevE.pdf, particularly the “Introduction to RAID” and “WebBIOS Configuration Utility”
sections.
1.
Be sure the drives you want to configure are connected to the LSI 9260-8i MegaRAID controller.
NOTE: For details, see LSI MegaRAID SAS 9260-8i Card Installation at
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02027249/
c02027249.pdf.
2.
During startup, press Ctrl-H to enter the LSI 9260-8i WebBios utility. Use the arrow keys and the
space bar to navigate and select options.
3.
Configure the array:
4.
a.
In the left pane, select Configuration Wizard.
b.
Select Add Configuration, and then select Next.
c.
Select Manual Configuration, and then select Next.
d.
Select the drives to include in the RAID array, and then select Add To Array.
e.
Select Accept DG, and then select Next.
f.
Select Add to SPAN, and then select Next.
Select the desired options for your RAID array. Available options:
●
RAID Level (available options depend on the number of disks in your RAID volume): RAID 0,
RAID 1, RAID 5, RAID 6
●
Strip Size: 8KB, 16KB, 32KB, 64KB, 128KB, 256KB, 512KB, 1MB
●
Access Policy: RW (Read/Write), Read Only, Blocked
●
Read Policy: Normal, Ahead
●
Write Policy: Write Through, Always Write Back, Write Back with BBU
●
IO Policy: Direct, Cached
●
Drive Cache: No Change, Enable, Disable
Configuring RAID on an LSI 9260-8i MegaRAID controller
175
176
●
Disable BGI: No, Yes
●
Select Size: Specify the size of the RAID array
5.
Select Next.
6.
A message warns you of the effect of your particular Write Policy setting:
●
Write Through:The configuration might result in slower performance.
●
Always Write Back: The configuration results in optimal performance, but there is a risk
of data loss in the event of power failure.
●
Write Back with BBU: If you have not installed BBU, write back is enabled only when the
battery has a sufficient charge. During a learning cycle, the caching policy reverts to writethrough until the learning cycle is complete.
7.
Select Yes to accept the warning, and then select Next.
8.
Select Accept, and then select Yes to save the configuration.
9.
Select Yes to initialize the virtual drive you created.
Appendix B Configuring RAID devices
Software RAID solution
This section summarizes software RAID considerations that are specific to the Linux environment, and
provides links to additional configuration resources.
Software RAID considerations
The Linux kernel software RAID driver (called md, for multiple device) offers integrated software RAID
without the need for additional hardware disk controllers or kernel patches. Unlike most hardware RAID
solutions, software RAID can be used with all types of disk technologies, including SATA, SAS, SCSI,
and solid-state drives. This software solution requires only minimal setup of the disks themselves.
However, when ompared to hardware-based RAID, software RAID has disadvantages in managing the
disks, breaking up data as necessary, and managing parity data. The CPU must assume some extra
loading: disk-intensive workloads result in roughly double the CPU overhead (for example, from 15% to
30%). For most applications, this overhead is easily handled by excess headroom in the processors. But
for some applications where disk and CPU performance are very well balanced and already near
bottleneck levels, this additional CPU overhead can become troublesome.
Hardware RAID offers advantages because of its large hardware cache and the capability for better
scheduling of operations in parallel. However, software RAID offers more flexibility for disk and disk
controller setup. Additionally, hardware RAID requires that a failed RAID controller must be replaced
with an identical model to avoid data loss, whereas software RAID imposes no such requirements.
Some software RAID schemes offer data protection through mirroring (copying the data to multiple disks
in case one disk fails) or parity data (checksums that allow error detection and limited rebuilding of
data in case of a failure). For all software RAID solutions on HP workstations, redundancy can be
restored only after the system is shut down so that the failed drive can be replaced. This replacement
requires only a minimum amount of work.
Performance considerations
Disk I/O bandwidth is typically limited by the system bus speeds, the disk controller, and the disks
themselves. The balance of these hardware limitations, as affected by the software configuration,
determines the location of the any bottleneck is in the system.
Several RAID levels offer improved performance relative to stand-alone disk performance. If disk
throughput is restricted because of a single disk controller, RAID can probably do little to improve
performance until another controller is added. Conversely, if raw disk performance is the bottleneck, a
tuned software RAID solution can dramatically improve the throughput. The slower disk performance is,
relative to the rest of the system, the better RAID performance will scale, because the slowest piece of
the performance pipeline is being directly addressed by moving to RAID.
Software RAID solution
177
Configuring software RAID
See the following sites for additional information about configuring software RAID on Red Hat
Enterprise Linux (RHEL) or SUSE Linux Enterprise Desktop (SLED):
●
Red Hat Enterprise Linux 6—See the Storage Administration Guide at http://docs.redhat.com/
docs/en-US/Red_Hat_Enterprise_Linux/6/html/Storage_Administration_Guide/index.html
●
Red Hat Enterprise Linux 5—See the Deployment Guide at http://docs.redhat.com/docs/en-US/
Red_Hat_Enterprise_Linux/5/html/Deployment_Guide/ch-raid.html.
●
SLED 11—See the Deployment Guide at http://www.suse.com/documentation/sled11/
book_sle_deployment/?page=/documentation/sled11/book_sle_deployment/data/
book_sle_deployment.html.
For more information about Open Source and Linux at HP, go to http://h10018.www1.hp.com/
wwsolutions/linux/index.html.
178
Appendix B Configuring RAID devices
C
System board designators
HP Z220 SFF Workstation
Designator
Silk screen
Component/Description
E15
E15
Crisis recovery header/jumper
E49
E49
Clear password header/jumper
J9
RJ45/USB
LAN/DUAL USB 2.0
J10
J10
Quad rear USB 3.0
J20
PCI1J20
PCI slot (white)
J31
J31 X1PCIEXP1
PCIe2 x1 slot (black)
J41
J41 X16PCIEXP
PCIe3 x16 slot (black)
J42
J42 X4PCIEXP
PCIe2 x16(4) slot (black)
J53
VGA/COMA
Serial port connector stacked over VGA port
J64
DISPLAYPORT
Display port connector
J68
PS2
Mouse connector stacked over keyboard connector
J78
IN/OUT
Audio line in stacked over audio line out
SW50
SW50 CMOS
Clear CMOS switch/push button
P1
PWR
Power supply, 6-pin (white)
P2
PWRCMD
Power command, 6-pin (white)
P3
PWRCPU
Power supply, 4-pin (white)
P5
P5 PB/LED
Front power button/LED (black)
P6
SPRK
Internal speaker (white)
P9
CHFAN1
Front chassis fan
P23
FRONT AUD
Front audio (blue)
P24
FRONT USB
Front I/O USB (yellow)
P25
FRONT USB2
Front I/O USB (green)
P52
COMB
Serial port
P124
HLCK
Hood lock solenoid (black)
P125
HSENSE
Hood sensor
P126
PAR
Flying parallel port (black)
P150
MEDIA
Media card reader
HP Z220 SFF Workstation
179
Designator
Silk screen
Component/Description
P151
MEDIA2
Media card reader
P160
SATAPWR1
HDD power (black)
XBT1
XBT1 BAT
Battery holder
XMM1 - XMM4
XMM1 - XMM4
Memory slots
DIMM1 - DIMM4
XU1
XU1
CPU socket
HP Z220 CMT Workstation
Table C-1 HP Z220 CMT Workstation system board designators
Designator
Silk screen
Component
E15
E15
Crisis recovery header/jumper
E49
E49
Clear password header/jumper
J9
J9 RJ/USB
LAN/DUAL USB
J10
J10 QUAD USB
Dual USB3.0/Dual USB2.0
J20
J20 SLOT6 PCI 32/33
PCI slot
J21
J21 SLOT7 PCI 32/33
PCI slot
J31
J31 SLOT3 PCIe2 x1
PCIe2 x1 slot
J32
J32 SLOT5 PCIe2 x1
PCIe2 x1 slot
J33
J33 SLOT1 PCIe2 x8(4)
PCIe2 x8(4) slot
J34
J34 SLOT4 PCIe2 x16(4)
PCI slot
J41
J41 SLOT2 PCIe3 x16 75W
PCIe3 x16 slot
J64
DP
Display port connector
J65
DVI
DVI-I connector
J68
J68 PS2
Stacked keyboard/mouse connector
J83
J83
Triple stacked audio jacks
J86
J86
Slot2 PCIe x16 retention clip
MTG1-MTG10
N/A
Mounting holes
P1
P1
Power supply connector (18-pin)
P3
P3 CPU PWR
CPU power connector (4-pin)
P5
P5
Power button/HDD LED/Power LED switch/Side
access panel sensor/Temperature header
180
Appendix C System board designators
Table C-1 HP Z220 CMT Workstation system board designators (continued)
Designator
Silk screen
Component
P6
SPKR
Speaker
P8
P8 CHFAN
Rear system fan
P9
P9
Front fan header
P24
P24 FRONT USB
Front panel USB header
P25
P25 INTERNAL USB2
Dual internal USB header
P26
P26 INTERNAL USB3
Single internal USB header
P27
DASH/USB1
DASH/Dual internal USB
P29
P29 HDD LED
Hard disk drive LED connector
P54
COM
Serial port header
P60-P64
SATA0 - SATA4
SATA connectors
P65
eSATA
eSATA connector
P66 - P67
P66 - P67
SATA connectors
SATA4 - SATA5
P70
P70 CPU0 FAN
Primary CPU fan header
P124
P124 HOOD LOCK
Side access panel solenoid lock header
P126
PAR
Parallel port header
SW50
SW50 CMOS
Clear CMOS switch/push button
XBT1
XBT1 BAT
Battery holder
XMM1 - XMM4
XMM1 - XMM4
Memory slots
DIMM1 - DIMM4
XU1
XU1
Primary CPU socket
HP Z420 and Z620 Workstation system board
designators
Table C-2 HP Z420 and Z620 Workstation system board designators
Designator
Name on board
Component
E14
BB
ROM bootblock header
E15
BBR
ROM bootblock recovery header
E16
ROM RCVRY
ROM Recovery header/jumper
E17
LPC
LPC Debug
HP Z420 and Z620 Workstation system board designators
181
Table C-2 HP Z420 and Z620 Workstation system board designators
(continued)
182
Designator
Name on board
Component
E49/JP49
PSWD
Clear Password header
J9
RJ45/USB
Stacked RJ45/Dual USB
J10
USB
Quad Stacked USB
J20-22
PCIx (x=1-3)
PCI slots
J31-32
X1PCIEXPx (x=1-2)
PCI Express X1 slot
J41
X16PCIEXP or MXM
PCI Express x16 or MXM graphics slot
J42
X4PCIEXP
PCI Express x4 graphics slot
J68
PS2
Stack keyboard/mouse connector
J69
VGA or VGA/COMA
VGA connector or VGA+serial port
J70
USB
Primary Single USB
J71
USB
Secondary Single USB
J90
USB
3rd Single USB
J91
USB
4th Single USB
J72
MIC
Microphone jack
J73
IN
Line-In audio jack
J74
OUT
Line-out audio jack
J76
HDPH
Headphone jack
J77
PH/MIC
Double Stacked PH/MIC
J78
IN/OUT
Double Stacked Line-in/out
J80
SER/AUD
Stacked Serial/Audio
J81
USB
Primary Double USB
J82
USB
Secondary Double USB
J83
AUD
Triple Stacked Audio
J103
PWR
DC Input Power
P1
PWR
P/S connector
P2
PWRMEM
P/S memory power connector
P3
PWRCPU
VCCP 12V header
P4 (Z620 only)
PWRCPU2
P/S 2nd CPU & Memory 12V Connector
P5
PB/LE
Control panel
P6
SPKR
Speaker connector
P8
CPUFAN
CPU fan header
Appendix C System board designators
Table C-2 HP Z420 and Z620 Workstation system board designators
(continued)
Designator
Name on board
Component
P9
CHFAN
Front chassis fan header
P10
FLOPPY
Floppy header
P11
CHFAN2
Rear chassis fan header (Z620)
P23
FRONT AUD
Header for Front Panel Audio
P24/25
FRONT USB/FRONT USB2
Header for Front Panel USB
P52
COMAB
Header/Connector for 2nd Serial Port
P54
COMA
Header/Connector for 1st Serial Port
P60
SATA0
SATA0 connector
P61
SATA1
SATA1 connector
P626
SATA2
SATA2 connector
P63
SATA3
SATA3 connector
P66
SATA4
SATA4 connector
P91
P91
Z620 memory fan
P92
P92
Z420 memory fan
P95
CHFAN2
Rear chassis fan header (Z420)
P125
SATA4
Hood sense (Z420)
HP Z820 Workstations
Table C-3 HP Z820 Workstation system board designators
Designator
Name on board
Component
E1/JP1
SPI
BIOS ME/AMT Flash Override Header
E15/JP15
BIOS Crisis Recovery Header
E49/JP49
PSWR
Password Clear Jumper
J2
SAS OPT
SAS Option ROM Header
J9
RJ-45/USB
Stacked RJ-45/Dual USB 2.0
J11
RJ-45/USB2.0
Stacked RJ-45/Dual USB 2.0
J12
1394A/USB3.0
Stacked 1394a/Dual USB 3.0
J13
FRONT 1394A
Front 1394a
J20
J20 SLOT7-PCI
PCI 32/33 Slot
J31
J31 SLOT1-PCIe3 x8(4)
PCI Express Gen 3 x8(4) Slot, Open-Ended
HP Z820 Workstations
183
Table C-3 HP Z820 Workstation system board designators (continued)
Designator
Name on board
Component
J32
J32 SLOT5-PCIe2 x8(4)
PCI Express Gen 2 x8 (4) Slot, Open-Ended
J33
J33 SLOT4-PCIe3 x16
PCI Express Gen 3 x16 Graphics Slot
J34
J34 SLOT3-PCIe3 x16(8)
PCI Express Gen 3 x16(8) Slot
J41
J41 SLOT2-PCIe3 x16
PCI Express Gen 3 x16 Graphics Slot
J42
J42 SLOT6-PCIe3 x16
PCI Express Gen 3 x16 Graphics Slot
J68
PS2
Stacked Keyboard/Mouse
J83
184
Triple Stacked Audio
P1
MAIN POWER
Main Power Connector
P2
MEM PWR
Memory Power Connector
P3
CPU0 PWR
CPU0 Power Connector
P4
CPU1 PWR
CPU1 Power Connector
P5
FRONT UI
Front Power Button/LED/Speaker Header
P8
REAR FANS
Rear Chassis Fans Header
P24
USB 2.0
Internal USB 2.0 2x5 Header
P25
USB 2.0
Internal USB 2.0 2x5 Header
P26
USB 2.0 DASH
Internal USB 2.0 2x5 Header
P27
FRONT USB 2.0
Front USB 2.0 Header
P28
FRONT AUDIO
Front Audio
P29
Front USB 3.0
Front USB 3.0 Header
P54
SERIAL
Serial Port
P60
SATA0
AHCI SATA0 Connector
P61
SATA1
AHCI SATA1 Connector
P62
SCU3
SCU SATA3 Connector
P63
SCU2
SCU SATA2 Connector
P64
SCU1
SCU SATA1 Connector
P65
SCU0
SCU SATA0 Connector
P70
CPU+MEM FANS
CPU and Memory Fans
P80
SAS0
SAS/SATA Port 0
P81
SAS1
SAS/SATA Port 1
P82
SAS2
SAS/SATA Port 2
P83
SAS3
SAS/SATA Port 3
P84
SAS4
SAS/SATA Port 4
Appendix C System board designators
Table C-3 HP Z820 Workstation system board designators (continued)
Designator
Name on board
Component
P85
SAS5
SAS/SATA Port 5
P86
SAS6
SAS/SATA Port 6
P87
SAS7
SAS/SATA Port 7
P93
FRNT FAN2
Front Fan 2 Header
P94
FRNT FAN1
Front Fan 1 Header
P125
LC1
Liquid Cooling Header 1
P126
LC0
Liquid Cooling Header 0
SW3
SW3
Rear Power Button/LED
SW50
CMOS
Clear CMOS Button
XBT1
XBT1
Battery
XMM1
CPU0-DIMM8
CPU0 Memory DIMM8
XMM2
CPU0-DIMM7
CPU0 Memory DIMM7
XMM3
CPU0-DIMM6
CPU0 Memory DIMM6
XMM4
CPU0-DIMM5
CPU0 Memory DIMM5
XMM5
CPU0-DIMM1
CPU0 Memory DIMM1
XMM6
CPU0-DIMM2
CPU0 Memory DIMM2
XMM7
CPU0-DIMM3
CPU0 Memory DIMM3
XMM8
CPU0-DIMM4
CPU0 Memory DIMM4
XMM9
CPU1-DIMM1
CPU1 Memory DIMM1
XMM10
CPU1-DIMM2
CPU1 Memory DIMM2
XMM11
CPU1-DIMM3
CPU1 Memory DIMM3
XMM12
CPU1-DIMM4
CPU1 Memory DIMM4
XMM13
CPU1-DIMM8
CPU1 Memory DIMM8
XMM14
CPU1-DIMM7
CPU1 Memory DIMM7
XMM15
CPU1-DIMM6
CPU1 Memory DIMM6
XMM16
CPU1-DIMM5
CPU1 Memory DIMM5
HP Z820 Workstations
185
Index
B
BIOS ROM 41
C
Cable management 82
CMOS 159
clearing and resetting 161
Computer Setup (F10) Utility 42
Menu description 44
Configuring RAID devices 167
maximum hard drives allowed
167
SAS RAID on LSI 2308 or LSI
9212-4i controllers 172
SAS RAID on LSI 9260-8i
MegaRAID controller 175
SATA RAID 169
D
Desktop management 60
Altiris Client Management
Solutions 63
FailSafe Boot Block ROM 64
Fault notification and recovery
75
HP Client Manager Software
63
HP SoftPaq Download
Manager 64
HPQFlash 64
Initial configuration 61
programmable power button
76
Remote ROM Flash 64
Remote system install 61
ROM Flash 64
System Software Manager 64
Updating software 63
Workstation security 65
Diagnostic codes and errors 150
LED and beep codes 150
LED colors 154
POST errors 154
Diagnostics 116
186
Index
Diagnostics and troubleshooting
Diagnosis guidelines 119
HP PC Hardware Diagnostics
145
HP Vision Diagnostics 136
Locating ID labels 118
Locating warranty info 119
DIMM configurations, supported
102
DIMM installation order
HP Z420 Workstation 104,
105
HP Z620 Workstation 106
HP Z820 Workstation 107
E
Expansion card slot identification
HP Z220 CMT Workstation 87
HP Z220 SFF Workstation 85
HP Z420 Workstation 89
HP Z620 Workstation 91
HP Z820 Workstation 93
M
Memory
DIMM installation guidelines
103
O
Operating system setup 163
P
Password configuration 159
Password jumper
resetting 160
Power supply
Expansion card configuration
restrictions 84
power consumption 110
resetting 110
specifications 108
Product features 1
Computer components 4
ERP compliance mode 39
Front panel components 2
HP Cool Tools 40
Hyper-threading 40
Physical characteristics 7, 14,
21, 28, 35
Rear panel components 3, 9,
10
SATA Power Management 40
System board architecture 6,
13, 20, 27
Turbo Boost 40
Product overview 1
R
Replacing components
Battery 81
cable management 82
Component locations 5, 12,
19, 26, 33
CPU (processor) and CPU
heatsink 83
expansion slots 84
guidelines 81
hard disk drive 95
information and guidelines 77
Memory 102
power supply 108
Service considerations 79
warnings and cautions 77
S
System board components 5
System board designators 179
System management 39
T
Troubleshooting
116
W
Workstation components
HP Z420 Workstation 15
HP Z420 Workstation front
panel 16
HP Z420 Workstation rear
panel 17
HP Z620 Workstation 23
HP Z620 Workstation chassis
25
HP Z620 Workstation front
panel 23
HP Z620 Workstation rear
panel 24
HP Z820 Workstation 30
HP Z820 Workstation chassis
32
HP Z820 Workstation front
panel 30
HP Z820 Workstation rear
panel 31
Workstation setup
Ensuring proper ventilation 38
Index
187