HP Scanjet Enterprise 7000 s2/Flow
7000 s2
User Guide
Copyright and license
Trademark credits
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
ENERGY STAR is a U.S. registered service
mark of the United States Environmental
Protection Agency.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Edition 2, 10/2013
Table of contents
1 Product basics .................................................................................................................. 1
Product features ....................................................................................................................... 1
Front view ............................................................................................................................... 2
Front panel .............................................................................................................................. 3
Back view ............................................................................................................................... 4
Clean the scan rollers before scanning ....................................................................................... 4
About scan profiles .................................................................................................................. 6
Scanner software ..................................................................................................................... 7
HP Smart Document Scan Software ............................................................................. 7
HP Scanner Tools Utility ............................................................................................. 8
HP TWAIN ............................................................................................................... 8
Sleep Mode ............................................................................................................................ 8
2 Use the scanner ................................................................................................................ 9
Load originals .......................................................................................................................... 9
Document loading tips ............................................................................................... 9
Load documents ...................................................................................................... 11
Load cards into the document feeder ......................................................................... 13
Scan documents ..................................................................................................................... 13
Tips on scanning ..................................................................................................... 13
Scan from the control panel buttons ........................................................................... 14
Scan from HP Smart Document Scan Software ............................................................ 14
Scan from ISIS- or TWAIN-compliant scanning software ............................................... 14
3 Overview of scanning software features ......................................................................... 15
Work with scan profiles .......................................................................................................... 15
View profiles .......................................................................................................... 16
Create HP Smart Document Scan Software profiles ...................................................... 16
Create scan profiles that use non-HP scanning software ............................................... 17
Import and export HP Smart Document Scan Profiles .................................................... 17
Scan long or extra-long documents ........................................................................................... 18
Faster scanning with hardware compression .............................................................................. 19
Filter out color from a document (color dropout) ......................................................................... 19
Automatically detect page size ................................................................................................ 20
Automatically crop scanned image ........................................................................................... 20
Automatically detect color ....................................................................................................... 20
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Detect misfeeds ...................................................................................................................... 21
4 Care and maintenance .................................................................................................... 23
HP Scanner Tools Utility Maintenance tab ................................................................................. 23
Order maintenance and scanning supplies ................................................................................ 23
Clean the scanning strips ........................................................................................................ 24
Clean the paper path ............................................................................................................. 25
Clean the rollers .................................................................................................................... 26
Replace the rollers .................................................................................................................. 28
5 Troubleshooting .............................................................................................................. 31
Scanner errors ....................................................................................................................... 31
Basic troubleshooting tips ........................................................................................................ 32
Scanner installation troubleshooting ......................................................................................... 33
Check the cables ..................................................................................................... 33
Uninstall and then reinstall the HP Scanjet drivers and tools .......................................... 34
Scanner initialization or hardware problems ............................................................................. 34
Check the USB connection ....................................................................................... 35
Check that the scanner has power ............................................................................. 36
Reset the scanner .................................................................................................... 36
The scanner has stopped working correctly ................................................................ 37
Scanner operation problems .................................................................................................... 38
Scanner will not turn on ........................................................................................... 38
Scanner keeps turning off ......................................................................................... 38
The LCD is having display issues or scanner buttons are not working as expected ........... 39
Scanner does not scan right away ............................................................................. 39
Scanner scans only one side of a two-sided page ....................................................... 39
Scanned pages are missing at the scan destination ..................................................... 39
Scanned image is fuzzy ........................................................................................... 40
Scanned pages are out of order at the scan destination ............................................... 40
Optimize scanning and task speeds .......................................................................... 40
The scan is completely black or completely white ........................................................ 41
Scanned images are not straight ............................................................................... 41
Vertical white stripes appear on the printed page ....................................................... 42
Vertical colored stripes appear on the printed page .................................................... 42
Scan files are too large ............................................................................................ 42
Scanner buttons are not working correctly ................................................................................. 42
Scanner paper path problems .................................................................................................. 43
Paper jamming, skewing, misfeeds, or multiple-page feeds ........................................... 43
Scanning fragile originals ........................................................................................ 44
Paper does not feed from the scanner ........................................................................ 44
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Originals are curling up in the scanner output tray. ..................................................... 44
The bottom of the scanned image is cut off ................................................................. 44
The scanned images have streaks or scratches ............................................................ 45
An item loaded in the scanner jams repeatedly ........................................................... 45
Clear jams from the scanner paper path .................................................................... 45
6 Product accessibility and support .................................................................................... 47
LCD Reader ........................................................................................................................... 47
Control of the scanner buttons ................................................................................................. 47
7 Specifications and warranty ........................................................................................... 49
Scanner specifications ............................................................................................................ 49
Document feeder specifications ................................................................................................ 49
Environmental specifications .................................................................................................... 50
Regulatory information ............................................................................................................ 50
Energy information ................................................................................................................. 50
Disposal of Waste Equipment by Users in Private Households in the European Union ..................... 51
Hewlett-Packard limited warranty statement ............................................................................... 51
Index ................................................................................................................................. 53
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1
Product basics
This User Guide covers what you need to know about using your product.
●
Product features
●
Front view
●
Front panel
●
Back view
●
Clean the scan rollers before scanning
●
About scan profiles
●
Scanner software
●
Sleep Mode
Product features
Table 1-1 Features
Resolution
600 pixels per inch (ppi)
Memory
512 MB of DDRII random-access memory (RAM)
Paper-handling
●
Document feeder: Holds up to 50 sheets
●
Two-sided scanning: Two-sided documents scan in a single pass
●
Delete blank pages: Deletes blank pages from scanned output (works best with white
or light-colored pages)
●
Ultrasonic double-feed detection: Detects when multiple pages feed through
simultaneously
●
Standard output tray: The output tray is located near the bottom of the unit and can
be extended for use
Connectivity
USB 2.0 connection for connecting to a computer
Environmental features
●
By default, device enters Sleep Mode after 15 minutes of inactivity
●
High content of recyclable components and materials
●
ENERGY STAR® qualified
●
Supports single-sided (simplex) and two-sided (duplex) scans
●
Support for default and user-defined scan profiles
Scanning
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Product features
1
Front view
2
1
Document output tray
2
Control panel and LCD
3
Power button
4
Document input tray
5
Document feeder latch
Chapter 1 Product basics
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Front panel
Use the buttons on the scanner front panel to start a scan and to configure some scanner settings.
Callout
1
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Item
Name
Description
Tools
Opens the HP Scanner Tools Utility where you can
perform the following tasks:
●
Configure the list of profiles on the device front
panel
●
Create scan profiles that use non-HP scanning
software
●
Change the device power management settings
●
View information about device settings, status, and
maintenance
2
Cancel
Cancels a scan in progress
3
LCD
Displays available scan profiles and status and error
messages
4
Back
Returns you to the list of profiles when you are viewing
profile details
5
OK/Select
Allows you to scroll the list of scan profiles and view their
details
●
Press
●
Press OK to view scan profile details or return to the
list of profiles when viewing scan profile details
and
6
Scan Simplex
Starts a one-sided scan
7
Scan Duplex
Starts a two-sided scan
to scroll through profiles
Front panel
3
Back view
Callout
Description
1
Slot for a cable-type security lock
2
USB input
3
Power supply input
Clean the scan rollers before scanning
To optimize paper feeding performance and minimize paper jams, HP recommends that you clean the
scan rollers before using the scanner for the first time.
To clean the rollers, follow these steps:
4
1.
Ensure that the scanner is turned off, and then disconnect the power cable.
2.
Open the document feeder hatch.
Chapter 1 Product basics
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3.
On the rear of the open document feeder hatch, raise the feed roller covers to expose the upper
feed rollers.
4.
On the front of the open document feeder hatch, squeeze in on the tabs on the roller door
assembly and pull gently forward to expose the upper feed rollers.
Clean the scan rollers before scanning
5
5.
Using the paper path cleaning cloth that came with your scanner (or a clean, lint-free cloth
moistened with isopropyl alcohol), wipe the feed rollers on both sides of the open hatch.
Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe
the complete surface.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the
document feeder.
6.
Close the roller cover doors on the front and rear of the open document feeder hatch.
7.
Close the document feeder hatch, and then reconnect power to the product.
8.
Press the Power ( ) button to turn on the product.
About scan profiles
If you have scan tasks that you perform frequently, you can use a scan profile to create and save a set
of scan settings. This lets you quickly use the same settings each time you perform a specific scan task.
You can also map a scan profile to a scanner button.
Once a profile is created, you can use the HP Smart Document Scan Software to:
●
Select a profile and start a scan
●
Edit a profile
●
Delete a profile
●
Create a new profile based on an existing profile
TIP: HP Smart Document Scan Software comes with default profiles to get you started.
If you want to use your profiles from the Scan Simplex ( ) and Scan Duplex ( ) buttons, use the
HP Scanner Tools Utility to:
6
●
Add profiles to the scanner LCD's profile list
●
Reorder profiles in the scanner LCD's profile list
●
Delete profiles from the scanner LCD's profile list
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Scanner software
The scanner comes with a variety of scanning and document-management programs, including:
●
HP Smart Document Scan Software
●
HP Scanner Tools Utility
●
HP TWAIN
HP Smart Document Scan Software
HP Smart Document Scan Software guides you through the scanning process. To open the software, doubleclick the HP Smart Document Scan Software icon on the desktop. For more information, see the HP Smart
Document Scan Software Help.
Main Window
The Main Window is displayed when you open the HP Smart Document Scan software. Use this
window to complete the following tasks:
●
Start a scan: Load the original in the document feeder, select a profile, and then click Scan.
The scan will be completed using the settings associated with the selected profile.
●
Work with profiles: Create and modify profiles to specify the scanner settings and the actions
to take on your scanned documents.
Scan Progress Window
The Scan Progress Window opens when you start a scan. Use this window to complete the following
tasks:
●
View thumbnails of the pages as they are scanned
●
Scan more pages
●
Rescan pages individually
●
Edit pages individually to crop, rotate, and deskew the images
●
Reorganize or delete pages
●
Complete the scan and process the document
For more information, click Help on the HP Smart Document Scan Software menu bar.
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Scanner software
7
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel, to
create scan profiles that use non-HP scanning software, to change the scanner's power management
settings, and to find information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
●
Double-click the HP Scanner Tools Utility icon on the desktop.
●
Press the Tools (
●
Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7000 s2,
and then click Scanner Tools Utility.
) button on the scanner front panel.
For more information, see the HP Scanner Tools Utility Help.
HP TWAIN
HP TWAIN allows you to scan using TWAIN-compliant scan software from other (non-HP) vendors. Not
all TWAIN-compliant software works in the same way, so consult the software documentation for details
on how to acquire scans.
Sleep Mode
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power. To change the default sleep and auto-off
settings, complete these steps:
8
1.
Press the Tools ( ) button to start the HP Scanner Tools Utility.
2.
Click the Settings tab, and then select the appropriate sleep mode and auto-off settings.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off
the scanner after: drop-down list.
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2
Use the scanner
The following topics describe how to load and scan originals.
●
Load originals
●
Scan documents
Load originals
●
Document loading tips
●
Load documents
●
Load cards into the document feeder
Document loading tips
●
The maximum capacity of the document feeder is 50 sheets of 75 g/m2 (20 lb) paper. When
using heavier paper, the maximum capacity is decreased.
●
The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
●
Be sure that your documents are within these guidelines:
Width:
52 mm to 220 mm (2.1 in to 8.7 in)
Length:
74 mm to 3100 mm (2.9 in to 122 in)
Weight:
41 g/m2 to 209 g/m2 (11 lb to 56 lb)
●
Use the Auto detect size setting for page size, or set the page size to match the width and
length of the page that you are scanning.
●
The scanner document feeder can process cards that meet the following specifications:
●
Minimum size:
52 mm x 74 mm (2.1 in x 2.9 in)
Maximum size:
210 mm x 269 mm (8.3 in x 10.6 in)
Minimum weight:
253 g/m2 (12 points or 102 lb)
Maximum weight:
326 g/m2 (15 points or 120 lb)
Scanning the following types of documents might result in paper jams or damage to the
documents.
Wrinkled or creased documents
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Curled documents
Load originals
9
Torn documents
Documents with paper clips or staples
Carbon paper
Coated paper
Extremely thin, translucent paper
Paper with adhesive notes or flags
attached
Photos
Overhead transparencies
Papers that are stuck together
Paper where the toner has not fully
dried, or with wet substances such as
glue or correction fluid
●
Smooth out any folds or curls in your documents before placing them into the feeder. If the leading
edge of a document is curled or folded, it may cause a paper jam.
●
When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as business
cards), place the pages with the long side parallel to the paper guides.
●
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
place the document in a clear, heavyweight document sleeve no wider than 220 mm (8.7 in)
before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve
intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 220 mm
(8.7 in) wide.
10
●
Make sure that the hatch on the document feeder is securely latched. To properly close the hatch,
press until you hear a click.
●
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch the
edges of the original. If there is any clearance between the paper guides and the edges of the
documents, the scanned image might be skewed.
●
When placing a stack of documents into the feeder, gently set the stack in the document feeder.
Do not drop the stack into the feeder and do not tap the top edge of the stack after you have
placed the stack in the document feeder.
●
Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or
written on with pencil.
Chapter 2 Use the scanner
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Load documents
1.
2.
Extend the document feeder and output tray.
a.
Locate the recessed gray document feeder extension at the top of the input tray, and then
press down at the arrow and release to extend the document feeder.
b.
Slide out the output tray, and then fold out the output tray extension and paper guides.
Adjust the paper guides on the document feeder to the width of the documents. Take care not to
overtighten the guides, which can restrict paper feeding.
When scanning small originals such as checks, it is especially important that the paper guides fit
snugly against the edges of the original yet not restrict paper feeding.
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Load originals
11
3.
Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that
will be pointing into the feeder in one direction, and then fan that same edge in the opposite
direction.
4.
Align the edges of the documents by tapping the bottom of the stack against the table top. Rotate
the stack 90 degrees and repeat.
5.
Gently set the stack in the document feeder. Load the pages face down with the top of the pages
pointing into the feeder.
For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after
you have placed it in the document feeder.
TIP: Avoid feeding a document with a leading edge that has been folded or frayed. When you
begin scanning, select a profile whose page loading selection matches the edge you are feeding
first to ensure that the scan reflects the orientation of the original document.
6.
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Verify that the paper guides are aligned with the edges of the stack.
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Load cards into the document feeder
To load cards into the document feeder, follow these steps:
1.
Place the stack of cards face down with the long dimension parallel to the paper guides.
2.
Adjust the paper guides to center the cards, making sure the paper guides touch the edges of the
cards.
Scan documents
The following topics describe how to scan originals using the scanner and the scanner software.
●
Tips on scanning
●
Scan from the control panel buttons
●
Scan from HP Smart Document Scan Software
●
Scan from ISIS- or TWAIN-compliant scanning software
Tips on scanning
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●
If the scanner LCD does not display any scan profiles, open the HP Scanner Tools Utility to load
the profiles onto the scanner.
●
To reduce paper jams, use scan settings that specify the actual dimensions of the pages that you
are scanning.
●
To cancel a scan, press the Cancel ( ) button.
●
If you press the Scan Duplex ( ) button, the scanner processes both sides of the original regardless
of the scan profile setting. If you press the Scan Simplex ( ) button, the scanner processes the face
down side of the original.
●
You can create scan profiles that use non-HP scanning software. For more information, see the
HP Scanner Tools Utility Help.
Scan documents
13
Scan from the control panel buttons
To scan using the control panel buttons, follow these steps:
1.
Load the originals.
2.
Use
and
to select the scan profile you want.
TIP: Pressing OK displays the scan profile's file type, color mode, and resolution. To return to the
profiles list, press the Back ( ) button.
3.
Press either the Scan Simplex ( ) button for one-sided scans or the Scan Duplex ( ) button for twosided scans.
Scan from HP Smart Document Scan Software
You can start a scan from the HP Smart Document Scan Software.
1.
Do one of the following:
●
Double-click the HP Smart Document Scan Software icon on the computer desktop.
●
Click Start, point to Programs or All Programs, point to HP, point to HP Smart
Document Scan Software 3.5, and then click HP Smart Document Scan Software
3.5.
NOTE: The version number may be different.
2.
Select a profile, and then click Scan.
TIP: A description of the selected profile is displayed below the list.
3.
Click Done to process the scan and send it to the destination defined in the scan profile.
For more information, see the HP Smart Document Scan Software Help.
Scan from ISIS- or TWAIN-compliant scanning software
You can scan an image or document directly into a software program if the program is ISIS- or TWAINcompliant. Generally, the program is compliant if it has a menu option such as Acquire, Scan,
Import New Object, or Insert. If you are unsure whether the program is compliant or what the
option is, see the documentation for that program.
1.
Start the scanning software, and then select the ISIS or TWAIN data source.
2.
Select the settings that are appropriate for the documents that you are scanning.
3.
Carry out the appropriate actions to complete the scan.
For more information, see the online help for the scanning software.
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Chapter 2 Use the scanner
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3
Overview of scanning software
features
Experienced document management professionals might be interested in the following scan features.
These features are available from any document TWAIN or ISIS application that allows you to modify
the scan settings in its user interface.
●
Work with scan profiles
●
Scan long or extra-long documents
●
Faster scanning with hardware compression
●
Filter out color from a document (color dropout)
●
Automatically detect page size
●
Automatically crop scanned image
●
Automatically detect color
●
Detect misfeeds
Work with scan profiles
Scan profiles provide a fast, efficient way to select the settings for frequently-performed scanning tasks.
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●
You can use the HP Smart Document Scan Software to set up and modify profiles. These profiles
will populate the scanner LCD profile list.
●
You can use the HP Scanner Tools Utility to create profiles associated with ISIS- or TWAINcompliant non-HP applications. These profiles will populate the scanner LCD profile list.
●
You can use the TWAIN and ISIS interfaces to create profiles for use with non-HP software
applications. These profiles do not appear on the scanner LCD profile list.
Work with scan profiles
15
View profiles
To view the existing HP Smart Document Scan Software profiles, follow these steps:
1.
Click Start, point to Programs or All Programs, point to HP, point to HP Smart
Document Scan Software 3.5, and then click HP Smart Document Scan Software
3.5.
NOTE: The version number may be different.
2.
View the list of profiles.
To view all existing scan profiles, follow these steps:
1.
Turn on the scanner and start the HP Scanner Tools Utility.
2.
Click the Profiles tab.
Create HP Smart Document Scan Software profiles
To create an HP Smart Document Scan Software profile, follow these steps:
1.
Click Start, point to Programs or All Programs, point to HP, point to HP Smart
Document Scan Software 3.5, and then click HP Smart Document Scan Software
3.5.
NOTE: The version number may be different.
2.
Click Create new profile.
The Create New Profile dialog box is displayed.
3.
In the Profile name box, type the name you want or accept the default name.
TIP: You might want to set up the new profile based on an existing one. To do so, select the
Copy settings from profile check box, and then select an existing profile from the list.
4.
Click Continue.
The Profile Settings dialog box is displayed.
5.
Select the settings for the profile by clicking on the appropriate pane and making your selections.
6.
When you have finished selecting scan profile settings, click Save to save the new profile.
TIP: You can add this profile to the scanner LCD profiles list using the HP Scanner Tools Utility.
For more information, see the HP Scanner Tools Utility Help.
For more information, see the HP Smart Document Scan Software Help.
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Chapter 3 Overview of scanning software features
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Create scan profiles that use non-HP scanning software
If you have scanning software that you want to use with your scanner, you can create profiles that use
your software.
To create a scan profile that uses non-HP scan software, follow these steps:
1.
Turn on the scanner and start the HP Scanner Tools Utility.
2.
Click the Profiles tab.
3.
In the Other application profiles area, click Create.
4.
Complete the fields in the Create/Edit other Application dialog box.
●
Application: Enter the complete path and filename of the scanning software you want to
use, or click Browse to locate and select it.
●
Name: Enter a name for this profile as you want it to display in the scanner LCD list. You
can enter up to 32 characters (16 characters for double-byte languages such as Chinese and
Asian-character languages such as Korean).
●
Details: Enter a description of up to 24 characters (12 characters for double-byte and Asiancharacter languages).
5.
Command Line for Simplex Button and Command Line for Duplex Button: If your
scanning application supports specific command line parameters for scanning, enter them here.
6.
When you are done, click OK.
7.
Send the new profile to the scanner LCD list.
a.
Highlight the profile in the Other application profiles area, and then click Add.
b.
To change the location of the profile in the scanner LCD list, highlight the profile in the
Scanner LCD profiles area, and then use the Move Up and Move Down buttons to
reposition the profile.
c.
Click OK or Apply to send the updated profile list to the scanner LCD list.
TIP: If you later want to edit or delete the non-HP-software profile you created, click either Profile
Edit or Delete in the Other application profiles area on the Profiles tab.
Import and export HP Smart Document Scan Profiles
Profiles can be exported into and imported from an XML file so that administrators can set up profiles
for a workgroup, users can transfer their profiles from one machine to another, and users can share
custom profiles with each other.
For more information, see the HP Smart Document Scan Software Help.
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Work with scan profiles
17
Scan long or extra-long documents
By default, the scanner will automatically detect your page size using the Auto detect size selection
in the page size drop-down list. If you select Auto detect standard size, the scanner will identify
the page size based upon one of the standard sizes in the list. These auto-detect selections work on any
page size up to 356 mm (14 in) in length.
If the scanner is set to scan long or extra-long pages and a page jams, the entire page could be
wrinkled as a result of the jam. Therefore, select scan profiles that specify long or extra-long pages only
when you are scanning pages longer than 356 mm (14 in).
To enable long or extra-long page scans in an HP Smart Document Scan Software profile, follow these
steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
On the Scan tab of the Profile Settings dialog box, click Page Size.
4.
Select the appropriate long-page option.
●
Long (automatic document feeder [ADF] scanning only) scans pages with a length between
356 mm (14 in) and 864 mm (34 in). This mode disables features such as high-performance
scanning and selection areas.
●
Extra Long (automatic document feeder [ADF] scanning only) scans pages with a length
between 864 mm (34 in) and 3100 mm (122 in). This mode disables features such as highperformance scanning and selection areas.
The maximum resolution for a document length 864 mm (34 in) or longer is 200 dpi.
NOTE: Use the ISIS or TWAIN user interface to set the page size when scanning from non-HP
applications.
Some scanning and destination software might not support all of the page sizes that the scanner
accepts.
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Chapter 3 Overview of scanning software features
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Faster scanning with hardware compression
The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the
scanner to the scanning software on the computer. The scanning software can uncompress the data in
order to create scanned images. JPEG compression works on grayscale and color scans.
To enable faster data transfer in an HP Smart Document Scan Software profile, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
On the Scan tab of the Profile Settings dialog box, click Hardware Options.
4.
Use the Data transfer slider to set the level of compression.
●
Higher quality sets compression to a lower value, resulting in slower data transmission.
●
Lower quality sets compression to a higher value, resulting in faster data transmission.
NOTE: Use the ISIS or TWAIN user interface to control compression when scanning from non-HP
software.
Filter out color from a document (color dropout)
You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific
colors, the sensitivity setting controls how closely a scanned color must approximate the specified color.
Removing colors from the scan might reduce the scan file size and improve optical character
recognition (OCR) results.
To select colors to eliminate from a scan in an HP Smart Document Scan Software profile, follow these
steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
On the Scan Settings tab of the Profile Settings dialog box, click Color Dropout.
4.
Under Color dropout, specify the color dropout settings.
Only the color dropout options available for your scanner are selectable.
For information about the color dropout settings, see the online help for the scanning software that you
are using.
NOTE: The color channel filter only applies to grayscale scans and to black and white scans. Specific
color filters apply to all color modes.
Use the ISIS or TWAIN user interface to filter out color when scanning from non-HP scanning software.
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Faster scanning with hardware compression
19
Automatically detect page size
By default, the scanner will automatically detect your page size using the Auto detect size option,
and will crop the scanned image to the size of the detected page and straighten any skewed content.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP
scanning software.
For information about the auto-crop settings, see the online help for the scanning software that you are
using.
Automatically crop scanned image
To automatically crop a scan, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
Select your crop options
●
To automatically crop to the content of the document, click the Image Processing tab of
the Profile Edit dialog box, select the Crop to content on page check box, and then
click Crop settings.
●
To automatically crop to the dimensions of the document, click the Scan Settings tab of the
Profile Edit dialog box, click Page Size, and then select the Auto detect size check
box.
NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP
scanning software.
For information about the auto-crop settings, see the online help for the scanning software that you
are using.
Automatically detect color
You can use this feature to reduce the size of the scanned file by only saving pages that contain color
as color scans, and saving all other pages as black and white.
To automatically detect color in a scanned image, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
On the Scan Settings tab of the Profile Settings dialog box, click Image Options, and then
select Auto detect color from the Mode drop-down list.
NOTE: For information about the automatic color detection settings, see the online help for the
scanning software that you are using.
Use the ISIS or TWAIN user interface to automatically detect color when scanning from non-HP
scanning software.
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Chapter 3 Overview of scanning software features
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Detect misfeeds
The misfeed (multipick) detection feature stops the scan process if it senses that multiple pages are fed
into the scanner at one time. This feature is enabled by default.
You might want to disable this feature if you are scanning:
●
Multipart forms (a use that HP does not recommend).
●
Documents which have labels or sticky notes attached to them.
To change this setting in an HP Smart Document Scan Software profile, follow these steps:
1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Edit profile.
3.
On the Scan Settings tab of the Profile Settings dialog box, click Hardware Options, and
then select or clear the Misfeed (multipick) detection check box.
For detailed information on this feature and its options, see the HP Smart Document Scan Software
Help.
NOTE: Use the ISIS or TWAIN user interface to enable misfeed detection when scanning from non-HP
software.
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Detect misfeeds
21
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Chapter 3 Overview of scanning software features
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4
Care and maintenance
This section presents information about how to care for and maintain the scanner. For the latest
maintenance information, see www.hp.com/support.
●
HP Scanner Tools Utility Maintenance tab
●
Order maintenance and scanning supplies
●
Clean the scanning strips
●
Clean the paper path
●
Clean the rollers
●
Replace the rollers
Occasional cleaning of the scanner helps ensure high-quality scans. The amount of care necessary
depends upon several factors, including the amount of use and the environment. You should perform
routine cleaning as necessary.
HP Scanner Tools Utility Maintenance tab
The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage, maintenance
history, and settings. You can record scanner maintenance and change the setting for maintenance
alerts.
For detailed information, see the HP Scanner Tools Utility Help. To open the Help, press the Tools ( )
button on the scanner front panel, and then click Help in the HP Scanner Tools Utility dialog box
displayed on your computer.
Order maintenance and scanning supplies
You can purchase maintenance parts for your scanner.
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1.
Go to the HP scanner parts Web site at www.hp.com/buy/parts.
2.
Select your language, and then click the arrow to the right of the language drop-down list.
HP Scanner Tools Utility Maintenance tab
23
Clean the scanning strips
Clean both strips of glass inside the document feeder periodically, including any time a scanned image
has streaks. Lightly dust the small strips of gray reflective material if debris is present.
To clean these components, follow these steps:
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2.
Open the document feeder hatch.
3.
Clean the strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.
CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain
abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning
strips. Avoid isopropyl alcohol because it can leave streaks on the scanning strips.
Do not spray the glass cleaner directly on the scanning strips.
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Chapter 4 Care and maintenance
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4.
Dry the scanning strips with a dry, soft, lint-free cloth, making sure to wipe the small strips of gray
reflective material on each strip.
5.
Close the document feeder hatch, reconnect the USB cable and power supply to the scanner, and
then press the Power ( ) button to turn on the scanner.
Clean the paper path
If scanned images have streaks or scratches, use an HP paper path cleaning cloth to clean the paper
path.
NOTE: If you experience repeated document jams, clean the rollers.
To clean the paper path, follow these steps:
1.
Open the sealed HP paper path cleaning cloth container, starting at the notch. Take care not to
tear the cleaning cloth.
2.
Remove the cleaning cloth and unfold it.
3.
Place the unfolded cloth into the document feeder.
4.
Press the Tools ( ) button to open the HP Scanner Tools Utility, and then click the Maintenance
tab.
5.
Under Clean Paper Path, click Clean to feed the cloth through the scanner.
CAUTION:
6.
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Wait two minutes for the components to dry before proceeding to the next step.
Place up to five pages of printed paper in the scanner. Scan and view the results.
Clean the paper path
25
7.
If streaks still appear, repeat steps 3 through 5.
The cleaning cloth can be cycled through the scanner up to five times within 30 minutes. After
that, the cloth will dry out. If repeated cycling of the cleaning cloth does not remove the streaks
from the scanned images, clean the rollers.
8.
Under Record Cleaning Paper Path, click Record Cleaning to log this cleaning activity and
update the paper path cleaning history.
Clean the rollers
Clean the rollers under the following conditions:
●
The HP Scanner Tools Utility indicates that cleaning is needed.
●
You experience repeated document jams.
●
The document feeder does not pull pages into the paper path.
●
The scanned images are elongated.
●
You frequently scan any of the following types of documents: coated paper, chemically treated
documents such as carbonless paper, documents with a large amount of calcium carbonate,
documents written with or written on with pencil, documents on which the toner has not fused.
To clean the rollers, follow these steps:
26
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2.
Open the document feeder hatch.
Chapter 4 Care and maintenance
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3.
On the rear of the open document feeder, raise the feed roller covers to expose the upper feed
rollers.
4.
On the front of the open document feeder, squeeze in on the tabs on the roller door assembly and
pull gently forward to expose the upper feed rollers.
Clean the rollers
27
5.
Using an HP paper path cleaning cloth or a clean, lint-free cloth moistened with isopropyl alcohol,
wipe the feed rollers on both sides of the open hatch.
Wipe the rollers from the top down, rotating the rollers a full 360 degrees to ensure that you wipe
the complete surface.
CAUTION: Wait two minutes for the feed rollers to dry before loading documents into the
document feeder.
6.
Close the roller cover doors on the front and rear of the open document feeder hatch.
7.
Close the document feeder hatch, reconnect the USB cable and power supply to the scanner.
8.
Press the Power ( ) button to turn on the scanner, and then update the scanner maintenance
history.
a.
Press the Tools ( ) button to open the HP Scanner Tools Utility.
b.
Under Record Cleaning Rollers, click Record Cleaning to log this cleaning activity and
update the roller cleaning history.
For more information, see the HP Scanner Tools Utility Help.
Replace the rollers
Replace the rollers under the following conditions:
●
When the Maintenance Recommended dialog box indicates they are due for maintenance.
●
If you experience repeated document jams and cleaning the rollers did not help.
The roller replacement kit contains rollers and installation instructions. To order the replacement kit, go
to www.hp.com/support.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard
service agreements.
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Chapter 4 Care and maintenance
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To replace the rollers, follow these steps:
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power
supply from the scanner.
2.
Replace the rollers as described in the instructions that were included with the replacement kit.
3.
Close the document feeder hatch, and then reconnect the USB cable and power supply to the
scanner.
4.
Press the Power ( ) button to turn on the scanner, and then update the scanner maintenance
history:
a.
Press the Tools ( ) button on the scanner front panel to open on the HP Scanner Tools Utility.
b.
Under Record Replacement, click Record Replacement to log this replacement activity
and update the roller replacement history.
For more information, see the HP Scanner Tools Utility Help.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
The HP Scanner Tools Utility can remind you when service is needed, which depends on many
conditions and might be sooner than this replacement interval.
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Replace the rollers
29
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Chapter 4 Care and maintenance
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5
Troubleshooting
This section contains solutions for common problems with the scanner.
●
Scanner errors
●
Basic troubleshooting tips
●
Scanner installation troubleshooting
●
Scanner initialization or hardware problems
●
Scanner operation problems
●
Scanner buttons are not working correctly
●
Scanner paper path problems
For additional troubleshooting, see the Help for the HP scanning program that you are using.
Scanner errors
For help responding to an error, see the appropriate topics below.
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Error
Description
USB Error
1.
Check the USB connection between the scanner and the computer.
2.
Use the Windows Device Manager tool to verify that the computer recognizes
the scanner.
◦
Windows XP, Windows XP 64–bit: The Windows Device
Manager tool is available on the Hardware tab of the Systems tool in
the Control Panel.
◦
Windows Vista, Windows Vista 64–bit, Windows 7: If you have the
categorized Control Panel view, select Control Panel, select Hardware
and Sound, and then select Device Manager. If you have the Classic
view, select Control Panel, then select Device Manager.
3.
If the computer does not recognize the scanner, uninstall and then reinstall the
scanner software.
4.
If the problem persists, see www.hp.com/support.
Paper Jam
A document feeder paper jam has been detected. Open the hatch and clear the jam.
Hatch Open
The hatch on the document feeder is open or not securely latched. Please close the
hatch by pressing until you hear a click, and then rescan.
Scanner errors
31
Error
Description
Paper Jam
The document feeder cannot pick up the paper or there was a misfeed (multipick).
Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck together, and that there
are no pages with attached sticky notes.
TIP: If you routinely scan pages with attached sticky notes, try enabling misfeed
(multipick) detection and select a specific region to be excluded from multipick
detection.
Hardware Error
3.
Make sure the paper meets the size and weight specifications, as specified in the
scanner User Guide.
4.
Verify that the removable rollers are installed correctly.
5.
Replace the stack of originals and try again.
A hardware failure occurred. Press the Power ( ) button to turn off the scanner, wait 30
seconds, and then turn on the scanner. If the message is still displayed, see
www.hp.com/support.
Basic troubleshooting tips
Simple issues such as smudges on the scanning strips or loose cables can cause your scanner to
produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following
items when you encounter scanning problems.
●
If scans are fuzzy, check to see if the scanning strips inside the document feeder are dirty or
smudged. If so, clean the scanning strips.
If you are scanning a document that will be analyzed using Optical Character Recognition (OCR),
make sure that the original document is clear enough to be analyzed.
●
Make sure that the USB and power cables are firmly seated in their respective connectors on the
back of the scanner, and that the power cord is plugged into a working electrical outlet or surge
protector.
●
Make sure the scanner has not automatically powered off. If it has, press the Power ( ) button to
turn on the scanner.
TIP: You can change the auto-off setting on the Settings tab of the HP Scanner Tools Utility.
●
Ensure that the scanner is receiving power.
Check that the green LED on the power supply case is on.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
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Chapter 5 Troubleshooting
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●
If you receive a Scanner not found error message when trying to use the scanner, turn off the
scanner, wait 30 seconds, and then turn on the scanner. If you still receive this message, you
might need to reset the scanner.
●
If you have connected the scanner to the computer through a USB hub or through a USB port on
the front of the computer, disconnect the scanner and then reconnect it to a USB port on the back
of the computer.
●
Make sure that the scanner buttons are enabled.
●
Turn off the scanner, wait 30 seconds, and then turn on the scanner.
●
Make sure the document feeder hatch is closed.
●
Restart the computer.
If you continue to have problems, it is possible that your HP scanning software, firmware, or associated
drivers are out of date or have become corrupted. See www.hp.com/support to locate software,
firmware, and driver updates for your scanner.
Scanner installation troubleshooting
●
Check the cables
●
Uninstall and then reinstall the HP Scanjet drivers and tools
Check the cables
Cable type
Action
Power cable
The power cable is connected between the scanner and a power outlet.
USB cable
●
Ensure that the power cable is securely connected between the scanner and a live
electrical outlet or surge protector.
●
If the power cable is connected to a surge protector, ensure that the surge protector is
plugged into an outlet and turned on.
●
Press the Power ( ) button to turn off the scanner, and then turn off the computer. After
30 seconds, turn on the scanner and then turn on the computer, in that order.
The USB cable is connected between the scanner and the computer.
●
Use the cable that was included with the scanner. Another USB cable might not be
compatible with the scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer.
●
If the USB cable is connected to a USB port on the front of the computer, move it to a USB
port on the back of the computer.
For additional USB troubleshooting information, see www.hp.com/support, select your
country/region, and then use the search tool to find USB troubleshooting topics.
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Scanner installation troubleshooting
33
Uninstall and then reinstall the HP Scanjet drivers and tools
If checking the scanner cable connections did not solve the problem, the problem might have occurred
because of an incomplete installation. Try uninstalling and then reinstalling the HP Scanjet drivers and
tools.
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the USB cable and power
cable from the scanner.
2.
On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista and
Windows 7, the Programs and Features tool) to uninstall the following applications:
●
HP Scanjet 7000 s2
●
HP Scanjet 7000 s2 ISIS
●
HP Smart Document Scan Software
3.
Restart the computer.
4.
Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers
and Tools.
5.
Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to
turn on the scanner.
Scanner initialization or hardware problems
34
●
Check the USB connection
●
Check that the scanner has power
●
Reset the scanner
●
The scanner has stopped working correctly
Chapter 5 Troubleshooting
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Check the USB connection
Check the physical connection to the scanner.
●
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
●
Ensure that the USB cable is securely connected between the scanner and the computer. The
trident icon on the USB cable faces up when the cable is properly connected to the scanner.
If the problem persists after verifying the above items, try the following:
1.
Do one of the following tasks depending on how the scanner is connected to the computer:
●
If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the
USB cable from the USB hub or the docking station, and then connect the USB cable to a
USB port on the back of the computer.
●
If the USB cable is directly connected to the computer, plug it into a different USB port on the
back of the computer.
●
Remove all other USB devices from the computer except for the keyboard and the mouse.
2.
Press the Power ( ) button to turn off the scanner, wait 30 seconds, and then turn on the scanner.
3.
Restart the computer.
4.
After the computer has restarted, try using the scanner.
●
If the scanner works, reconnect any additional USB devices one at a time; try the scanner
after connecting each additional device. Disconnect any USB devices that prevent the
scanner from working.
●
If the scanner does not work, uninstall and then reinstall the HP Scanjet drivers and tools:
HP Scanjet 7000 s2
HP Scanjet 7000 s2 ISIS
HP Smart Document Scan Software
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Scanner initialization or hardware problems
35
Check that the scanner has power
The power cable is connected between the scanner and a power outlet.
●
Ensure that the power cable is securely connected between the scanner and a live electrical outlet.
●
If the power cable is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
●
Ensure that the scanner is receiving power.
Check that the green LED on the power supply case is on.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
If the problem persists after verifying the above items, follow these steps:
1.
Press the Power ( ) button to turn off the scanner, and then disconnect the power supply from the
scanner.
2.
Wait 30 seconds.
3.
Reconnect the power supply, and then press the Power ( ) button to turn on the scanner.
Reset the scanner
You might need to reset the scanner under the following conditions:
●
If you receive an error message similar to Scanner initialization failed when trying to use the
scanner.
●
If you receive a Scanner not found error message when trying to use the scanner and turning
the power off for 30 seconds, and then back on, did not resolve the error.
To reset the scanner, follow these steps:
36
1.
Close the HP Smart Document Scan Software and HP Scanner Tools Utility, if they are open.
2.
Press the Power ( ) button to turn off the scanner, and then disconnect the power supply from the
scanner.
3.
Wait 30 seconds.
4.
Reconnect the power supply, and then press the Power ( ) button to turn on the scanner.
Chapter 5 Troubleshooting
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The scanner has stopped working correctly
If the scanner stops scanning, follow these steps. After each step, start a scan to see if the scanner is
working. If the problem persists, proceed with the next step.
1.
A cable might be loose. Ensure that both the USB cable and power supply are properly
connected.
Use the cable that was included with the scanner. Another USB cable might not be compatible
with the scanner.
2.
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Ensure that the scanner is receiving power.
a.
Check that the green LED on the power supply case is on.
b.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
c.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
3.
Unplug the power cable from the power source, wait 30 seconds, and then plug it back in.
4.
Restart your computer.
5.
On the computer, open Control Panel and use the Add/Remove tool (in Windows Vista, the
Programs and Features tool) to uninstall the following applications:
●
HP Scanjet 7000 s2
●
HP Scanjet 7000 s2 ISIS
●
HP Smart Document Scan Software
6.
Reinstall the applications using the HP Scanning Software CD that came with your scanner.
7.
Reconnect the USB cable and power cable to the scanner, and then press the Power ( ) button to
turn on the scanner.
Scanner initialization or hardware problems
37
Scanner operation problems
●
Scanner will not turn on
●
Scanner keeps turning off
●
The LCD is having display issues or scanner buttons are not working as expected
●
Scanner does not scan right away
●
Scanner scans only one side of a two-sided page
●
Scanned pages are missing at the scan destination
●
Scanned image is fuzzy
●
Scanned pages are out of order at the scan destination
●
Optimize scanning and task speeds
●
The scan is completely black or completely white
●
Scanned images are not straight
●
Vertical white stripes appear on the printed page
●
Vertical colored stripes appear on the printed page
●
Scan files are too large
Scanner will not turn on
If the scanner will not turn on when you press the Power ( ) button, check the following:
●
The scanner may have been unplugged. Check to see that the power supply has not become
disconnected from the scanner or unplugged from the power source.
●
The power supply might not be working.
Check that the green LED on the power supply case is on.
If the green LED is not on, ensure that power is available to the power outlet or surge
protector that the power supply is plugged into.
If power is available to the power outlet or surge protector but the green LED is still not on,
the power supply might be defective. Contact www.hp.com/support for assistance.
Scanner keeps turning off
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
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Chapter 5 Troubleshooting
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To change the defaults, complete these steps:
1.
Press the Tools ( ) button to start the HP Scanner Tools Utility.
2.
Click the Settings tab, and then select the appropriate Sleep Mode and Auto-Off settings.
●
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
●
To specify the period of inactivity after which the scanner automatically turns off, select the
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off
the scanner after: drop-down list.
The LCD is having display issues or scanner buttons are not
working as expected
The following symptoms indicate a problem with the scanner front panel.
●
LCD issues: The display is blank, or part of the display content is missing.
●
Button issues: Buttons are unresponsive, or the wrong action occurs when you press a button (for
example, you get a single-sided scan when you press Scan Duplex ( ).
●
LED issues: LEDs are not working, or are staying in the wrong state.
If the scanner exhibits any of these problems, contact HP support at www.hp.com/support.
Scanner does not scan right away
Make sure the document feeder hatch is closed, and that the scanner is turned on.
Scanner scans only one side of a two-sided page
●
When scanning using the scanner buttons, press Scan Duplex ( ).
●
When using a scan profile for a non-HP application, verify that the application supports duplex
scanning.
Scanned pages are missing at the scan destination
When scanning, pages that stick together are scanned as one item. The hidden pages are not scanned.
The misfeed (multipick) detection feature stops the scan if multiple pages are fed into the scanner at one
time. To enable misfeed (multipick) detection in an HP Smart Document Scan Software profile, follow
these steps:
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1.
Open the HP Smart Document Scan Software.
2.
Select a scan profile, and then click Profile Edit.
3.
On the Scan tab of the Profile Settings dialog box, select Hardware Options.
4.
Select the Misfeed (multipick) detection check box.
Scanner operation problems
39
Scanned image is fuzzy
●
Verify that the document original is not fuzzy.
●
Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned
data. This software cleans up the image and compresses the data.
●
Check for any obstructions in the scanner paper path and make sure the paper width guides are
positioned appropriately. Try another scan.
●
Clean the scanning strips inside the document feeder.
●
Check the data transfer compression setting. If scanner compression is high, scanned data might
be lost by the compression.
Scanned pages are out of order at the scan destination
●
Verify that the page order of the original document is correct before placing the document face
down into the document feeder.
●
Make sure that there are no staples, paper clips, or any other attached material (such as adhesive
notes) that may cause the pages to feed incorrectly.
●
Verify that pages are not stuck together.
Optimize scanning and task speeds
Several settings influence the total time for a scanning job. When you want to optimize scanning
performance, consider the following information.
●
To optimize performance, make sure your computer meets the recommended system requirements.
To view minimum and recommended system requirements, see www.hp.com, select your country/
region, search on your scanner model, and then search on datasheet.
●
In the scanning software, choose the layout setting that matches the orientation of the originals in
the document feeder.
●
In the HP Smart Document Scan Software, adjust the data transfer rate. A low setting produces a
higher quality scan image at a slower scan speed; a high setting produces a lower quality scan
image at a faster scan speed. For more information, see the HP Smart Document Scan Software
Help.
●
Saving a scanned image to a searchable format (for example, searchable PDF) takes more time
than saving to an image format because the scanned image is analyzed using Optical Character
Recognition (OCR). Verify that you need a searchable output file before selecting a searchable
scan format.
NOTE: For the best OCR results, scanner compression should be set to the minimum
compression level.
●
40
Scanning at a higher resolution than necessary increases scanning time and creates a larger file
with no additional benefit. If you are scanning at a high resolution, set the resolution to a lower
level to increase scanning speed.
Chapter 5 Troubleshooting
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The scan is completely black or completely white
●
The item might not be placed correctly in the document feeder. Make sure that the item you are
trying to scan is placed face down in the document feeder.
●
If you are scanning to a black and white image, make sure your black and white threshold is not
set to either extreme (0 or 255). Setting the threshold to an extreme will result in an image that is
all white or all black.
Scanned images are not straight
●
Verify that the document feeder guides are centered on the scanner and set to an appropriate
width for the original being scanned. Make sure the paper guides touch the edges of the original.
●
Use the Straighten Content feature to correct images that might have become skewed during
the scanning process.
NOTE: Edge-based content straightening will happen automatically when you select Auto
detect size as the page size option.
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Scanner operation problems
41
Vertical white stripes appear on the printed page
The destination printer might be out of toner or ink. Scan a different original to the same printer to see if
the issue lies with the printer.
If the second scan has the same problem, try scanning to a different printer.
Vertical colored stripes appear on the printed page
Dust can build up on the scanning strips inside the document feeder and cause artifacts in scanned
images. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass
cleaner.
Scan files are too large
If the saved scan files are very large, try the following:
●
Most scanning software, including HP Smart Document Scan Software, allows you to select a
smaller file size when selecting the output file type.
●
Verify the scan resolution setting:
200 dpi is sufficient for storing documents as images.
For most fonts, 300 dpi is sufficient for using optical character recognition (OCR) to create
editable text.
For Asian fonts and small fonts, 400 dpi is the recommended resolution.
Scanning at a higher resolution than necessary creates a larger file with no additional benefit.
●
Color scans create larger files than do black and white scans.
●
If you are scanning a large number of pages at one time, consider scanning fewer pages at a
time to create more, smaller files.
●
Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned
data. This software cleans up the image and compresses the data, which can result in a smaller
file.
Scanner buttons are not working correctly
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the
next step.
42
1.
A cable might be loose. Ensure that the USB cable and the power supply are securely connected.
2.
The HP Scanner Tools Utility might have been used to disable the buttons. If so, use the
HP Scanner Tools Utility to re-enable the buttons.
3.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
4.
Restart your computer.
Chapter 5 Troubleshooting
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5.
If the problem persists, the buttons might be disabled outside of the HP Scanner Tools Utility. Try
the following procedure:
a.
Open Control Panel, select Hardware and Sound, and then select Scanners and
Cameras (in Windows 7, select Hardware and Sound, and then select Devices and
Printers).
b.
Display the scanner properties:
c.
6.
●
Windows XP and Vista: Right-click your scanner model, click Properties, and
then click the Events tab.
●
Windows 7: Right-click your scanner model, click Scan properties, and then click
the Events tab.
Examine the buttons setting for your scanner, ensure that the Take no action option is not
selected, and then click OK.
If the problem still persists, there may be a problem with the front panel. Contact HP Support at
www.hp.com/support.
Scanner paper path problems
●
Paper jamming, skewing, misfeeds, or multiple-page feeds
●
Scanning fragile originals
●
Paper does not feed from the scanner
●
Originals are curling up in the scanner output tray.
●
The bottom of the scanned image is cut off
●
The scanned images have streaks or scratches
●
An item loaded in the scanner jams repeatedly
●
Clear jams from the scanner paper path
Paper jamming, skewing, misfeeds, or multiple-page feeds
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●
Scanning damp or wet pages can cause paper jams. Make sure that the pages you are feeding
are completely dry (toner is dry, there are no wet substances such as glue or correction fluid).
●
Check that all rollers are in place and that the roller door and document feeder hatch are closed.
●
If the pages look skewed as they feed into the scanner paper path, check the resulting scanned
images in the software to ensure that they are not skewed.
●
The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
●
The paper guides must be touching the sides of the paper stack to work properly. Please ensure
that the paper stack is straight and the guides are against the paper stack.
Scanner paper path problems
43
●
The document feeder or output tray might contain more than the maximum number of pages. Load
fewer pages in the document feeder, and remove pages from the output tray.
●
Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean the rollers. If
misfeeds still occur, replace the rollers.
Scanning fragile originals
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place
the document in a clear, heavyweight document sleeve no wider than 220 mm (8.7 in) before loading
them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve intended for
use in a ring binder. Trim the ring-side edge so the sleeve is no more than 220 mm (8.7 in) wide.
Paper does not feed from the scanner
Reload the pages into the document feeder, ensuring that they make contact with the rollers.
The document feeder hatch might not be securely latched. Open the hatch and then close it, pressing
firmly to ensure the hatch is closed.
A problem with the scanner hardware might exist. Follow this procedure to test the scanner:
1.
Ensure that the power supply is securely connected between the scanner and a live electrical outlet
or surge protector. Check that the green LED on the power supply case is on to verify that the
power supply is functional.
2.
If the power supply is connected to a surge protector, ensure that the surge protector is plugged
into an outlet and turned on.
3.
Press the Power ( ) button to turn off the scanner, disconnect the power supply from the scanner,
and then turn of the computer to which the scanner is connected. Wait 30 seconds, reconnect the
power supply to the scanner, press the Power ( ) button to turn on the scanner, and then turn on
the computer.
4.
Try to rescan.
Originals are curling up in the scanner output tray.
Under dry conditions, lightweight originals such as those printed on carbonless copy paper may curl in
the output tray. To minimize curl, flatten curled edges on the originals before placing them in the
document feeder. If you cannot flatten curled edges, make sure the curled edges are facing down when
you place the originals in the document feeder.
The bottom of the scanned image is cut off
By default, the scanning software can scan media that is up to 356 mm (14 in) long. For longer pages,
the end of the document is not included in the scanned image unless you specify a page size
appropriate for the length of the original.
If you scan a page longer than the page size specified in the scanning software, the LCD will display a
Paper Jam error.
44
Chapter 5 Troubleshooting
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The scanned images have streaks or scratches
After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the
next step. For information on cleaning the scanner, see the Care and maintenance section of the
User Guide.
●
Check that the originals are clean and unwrinkled.
●
Clean the scanning strips inside the document feeder.
●
Clean the rollers.
An item loaded in the scanner jams repeatedly
●
The item might not meet the guidelines for acceptable originals.
●
The item might have something on it, such as staples or self-adhesive notes on the original that
must be removed.
●
Make sure the paper guides touch the edges of the original.
Clear jams from the scanner paper path
To clear a paper jam, complete these steps:
ENWW
1.
Remove any pages from the document feeder.
2.
Open the document feeder hatch.
3.
Remove the originals or any obstructions from the paper path.
4.
Remove any visible debris (for example, paper, staples, or clips) from the paper path.
5.
Close the document feeder hatch.
6.
Reload the unscanned originals in the document feeder.
7.
Resume scanning.
Scanner paper path problems
45
46
Chapter 5 Troubleshooting
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6
Product accessibility and support
Accessibility options on this scanner include an LCD Reader and the ability to enable and disable
scanner buttons.
●
LCD Reader
●
Control of the scanner buttons
LCD Reader
The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer
monitor as the LCD changes. The LCD Reader enables accessibility software tools to express what is
being shown on the scanner front panel.
To use the LCD Reader, follow these steps:
1.
On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard\Scanjet\, and
then to the 7000 s2 directory.
2.
To open the program, double-click hplcd.exe.
NOTE: The LCD Reader is not able to display the LCD text when there is a USB connection error or
the scanner is off.
Control of the scanner buttons
To prevent buttons from being pushed accidentally, you can disable the buttons on the scanner front
panel.
When the buttons are disabled, you always start scans and copies from the computer using scanning
software. You can still press the Cancel ( ) button on the scanner front panel to stop a scan.
To turn off the scanner buttons, follow these steps:
1.
Open the HP Scanner Tools Utility.
2.
On the Profiles tab, select the Disable front panel buttons check box.
To turn on the scanner buttons, clear the Disable front panel buttons check box.
NOTE: You must have administrative privileges on the computer to change the setting of this
check box.
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LCD Reader
47
48
Chapter 6 Product accessibility and support
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7
Specifications and warranty
This section contains regulatory information and product specifications for your scanner.
●
Scanner specifications
●
Document feeder specifications
●
Environmental specifications
●
Regulatory information
●
Energy information
●
Disposal of Waste Equipment by Users in Private Households in the European Union
●
Hewlett-Packard limited warranty statement
Scanner specifications
Name
Description
Scanner type
Duplex sheet-feed scanner
Size
Width: 308 mm (12.13 in), Depth: 180 mm (7.08 in), Height: 185 mm ( 7.28 in)
Weight
5.35 kg (11.79 lbs)
Scanning element
Charge-coupled device (CCD)
Interface
USB 2.0 high speed (compatible with USB 1.1)
Optical resolution
600 x 600 dpi hardware
Power adapter information
●
This product is intended to be supplied by a Listed Power Unit, marked with LPS or
Limited Power Source and rated O/P: 32 Vdc, 1.56 A (1560 mA.
●
DC output for power supply: 32 Vdc, 1.56 A (1560 mA), 50W
Power consumption
For power consumption information, see the regulatory_supplement.pdf file on the HP Scanning
Software CD.
System requirements
To view minimum and recommended system requirements, go to www.hp.com, select your
country/region, search on your scanner model, and then search on datasheet.
Document feeder specifications
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Name
Description
Input tray capacity
50 sheets sheets of 75g/m2 (20 lb)
Minimum paper size
52 x 74 mm (2.1 x 2.9 in)
Scanner specifications
49
Name
Description
Maximum paper size
220 x 3100 mm (8.7 x 122 in)
Minimum paper weight
41 g/m2 (11 lb)
Maximum paper weight
209 g/m2 (56 lb)
Environmental specifications
Name
Description
Temperature
Operating the scanner: 10° to 35° C (50° to 95° F)
Storage: -40° to 65° C (-40° to 149° F)
Relative humidity
Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90% at 0° to 65° C (32° to 149° F)
NOTE: HP is committed to providing our customers with information about the chemical substances in
our products as needed to comply with legal requirements such as REACH (Regulation EC No
1907/2006 of the European Parliament and the Council). A chemical information report for this
product can be found at www.hp.com/go/reach.
Regulatory information
Regulatory Model Identification Number: For regulatory identification purposes your product is
assigned a Regulatory Model Number. The Regulatory Model Number for your product is FCLSD-1101.
This regulatory number should not be confused with the marketing name (HP Scanjet Enterprise 7000
s2/Flow 7000 s2) or product number (L2730A/L2730B). Additional regulatory information about your
scanner can be found in the Scanjet Enterprise 7000 s2 Regulatory Supplement.pdf file on
the HP Scanning Software CD.
Energy information
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to
the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The
following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
http://www.hp.com/go/energystar
50
Chapter 7 Specifications and warranty
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Disposal of Waste Equipment by Users in Private
Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop
where you purchased the product.
Hewlett-Packard limited warranty statement
HP Scanjet Enterprise 7000 s2/Flow 7000 s2 scanner
Model
Asia/Pacific
Americas
Europe/Middle East/
Africa
7000 s2/Flow 7000 s2
1 year
1 year
1 year
1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free
from defects in materials and workmanship after the date of purchase, for the period specified above. If
HP receives notice of such defects during the warranty period, HP will, at its option, either replace or
repair products which prove to be defective. Replacement products may be either new or equivalent in
performance to new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the
date of purchase, for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the warranty period, HP will
replace software which does not execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is
unable, within a reasonable time, to repair or replace any product to a condition as warranted, you
will be entitled to a refund of the purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
5. This warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized
modification or misuse, (d) operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED,
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Disposal of Waste Equipment by Users in Private Households in the European Union
51
AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some
countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclusion might not apply to you. This warranty gives you specific legal
rights, and you might also have other rights that vary from country/region to country/region, state to
state, or province to province.
7. HP's limited warranty is valid in any country/region or locality where HP has a support presence for
this product and where HP has marketed this product. The level of warranty service you receive may
vary according to local standards. HP will not alter the form, fit, or function of the product to make it
operate in a country/region in which it was never intended to function for legal or regulatory reasons.
8. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL
HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states, or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
9. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
52
Chapter 7 Specifications and warranty
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Index
A
about scan profiles 6
accessibility 47
applications
scan from 14
Auto color detect 20
automatically crop scanned
image 20
automatically detect page size 20
B
Back button 3
bins
locating 2
black scans
troubleshoot 41
blank page suppression 1
blurry images 40
buttons
scanner front panel 3
C
cables
troubleshoot 33
Cancel button 3
capacity, document feeder 1
clean
paper path 25
rollers 26
scanning strips 24
cleaning cloth 25
Color dropout 19
colored stripes
troubleshoot 42
connectivity 1
control panel
locating 2
covers, locating 2
crooked images 41
crop scanned image 20
cut-off images
troubleshoot 44
D
detect misfeeds 21
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detect page size 20
disable scanner buttons 47
display problems 39
document feeder 49
capacity 1
load cards 13
load documents 11
tips on loading 9
E
environmental features 1
environmental specifications 50
export profiles 17
extra-long-page support 18
F
features 1
auto color detect 20
automatically crop scanned
image 20
color dropout 19
detect page size 20
extra-long-page support 18
increase scan speed with
hardware compression 19
long-page support 18
Misfeed (multipick) detection
21
scan profiles 15
feeding problems 43
fragile items, scanning 44
fuzzy images 40
G
glass, clean
24
H
hardware compression 19
HP paper path cleaning cloth 25
HP Scanner Tools Utility
Maintenance tab 23
uses for 8
HP Smart Document Scan Software
about 7
scan from 14
HP TWAIN 8
humidity specifications 50
I
import profiles 17
install software
troubleshoot 33
J
jams
troubleshoot
45
L
LCD problems 39
LCD Reader 47
lines
troubleshoot 42
long-page support 18
M
maintenance
clean paper path 25
clean rollers 26
HP Scanner Tools Utility
Maintenance tab 23
manage power settings 38
media
jams 45
misfeeds 43
not feeding 43
troubleshoot 43
memory 1
misfeeds
troubleshoot 43
multipick detection 21
multiple-page feeds 43
O
OK/select button 3
on/off switch, locating 2
operating environment
specifications 50
order
roller replacement 28
supplies 23
Index
53
output bin
locating
2
P
pages missing, troubleshoot 39
pages out of order 40
paper
jams 45
misfeeds 43
not feeding 43
troubleshoot 43
paper path
clean 25
feeding problems 43
paper-handling 1
parts
order 28
power management 38
power supply
troubleshoot cable 33
power switch, locating 2
problems with LCD 39
product
Sleep Mode 8
product info 1
product support 47
profiles
import and export 17
profiles, about 6
programs
scan from 14
R
replace rollers 28
reset scanner 36
resolution 1
rollers
clean 26
replace 28
S
scan
cards 13
feeding problems 43
files too large 42
fragile items 44
from HP Smart Document Scan
Software 14
from other programs 14
originals 11
scan profiles 15
54
Index
scan profiles, about 6
scan speed 19
scanner
front panel 3
reset 36
specifications 49
scanner hardware compression
19
scanning
features 1
screen reader 47
security features 1
skewed images 41
Sleep Mode 8
software
troubleshoot installation 33
uninstall and reinstall 34, 37
software features overview 15
specifications
document feeder 49
environmental 50
scanner 49
speed
troubleshoot 39
speed, troubleshoot 40
standard output bin
locating 2
storage specifications 50
streaks
troubleshoot 45
stripes
troubleshoot 42
supplies
order 23
support 47
T
temperature specifications 50
troubleshoot
basic tips 32
black scans 41
cables 33
check power 36
colored lines 42
crooked images 41
cut-off images 44
feeding problems 43
fragile items 44
fuzzy images 40
installation 33
jams 45
large scan files 42
misfeeds 43
page order 40
pages missing 39
paper not feeding 43
power 38
reset scanner 36
scanning fragile items 44
speed 39, 40
stops working 37
streaks 45
two-sided scans 39
uninstall and reinstall software
34, 37
white lines 42
white scans 41
troubleshooting
buttons 39
display 39
LCD 39
turn on scanner
troubleshoot 38
TWAIN 8
TWAIN-compliant programs
scan from 14
two-sided scans
troubleshoot 39
U
uninstall and reinstall software
34, 37
USB 2.0 connector 1
USB cable
troubleshoot 33
user interface 1
V
vertical colored stripes
troubleshoot 42
vertical white stripes
troubleshoot 42
W
Web sites
order supplies 23
replacement parts 28
white scans
troubleshoot 41
white stripes
troubleshoot 42
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Z
zonal multipick detection 21
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Index
55
56
Index
ENWW