231C5
www.philips.com/welcome
EN
User manual
1
Customer care and warranty
29
Troubleshooting & FAQs
34
Table of Contents
1. Important ................................................1
11. Troubleshooting & FAQs ...................35
1.1 Safety precautions and maintenance...1
1.2 Notational Descriptions .............................2
1.3 Disposal of product and packing
material ................................................................3
11.1 Troubleshooting ...........................................35
11.2 General FAQs ...............................................36
11.3 SmoothTouch ................................................38
2. Setting up the monitor .........................4
2.1 Installation ...........................................................4
2.2 Operating the monitor ...............................5
2.3 Detach the hinge for VESA
mounting .............................................................7
3. Image Optimization...............................8
3.1 SmartImage........................................................8
3.2 SmartContrast .................................................9
3.3 Philips SmartControl Premium ..............9
4. Built-in Webcam with
Microphone ..........................................17
4.1 PC system requirements.........................17
4.2 Using the device...........................................17
5. MHL
...........18
6. SmoothTouch .......................................19
......................20
7.1 Resolution & Preset Modes...................22
8. Power Management ............................23
9. Regulatory Information ......................24
10. Customer care and warranty ...........30
10.1 Philips’ Flat Panel Monitors Pixel
Defect Policy ..................................................30
10.2 Customer Care & Warranty .................32
1. Important
seconds before attaching the power cable
or DC power cord for normal operation.
1. Important
Please use approved power cord provided
by Philips all the time. If your power cord
is missing, please contact with your local
service center. (Please refer to Customer
Care Consumer Information Center)
This electronic user’s guide is intended for
anyone who uses the Philips monitor. Take time
to read this user manual before you use your
monitor. It contains important information and
notes regarding operating your monitor.
Do not subject the monitor to severe
vibration or high impact conditions during
operation.
The Philips guarantee applies provided the
product is handled properly for its intended use,
in accordance with its operating instructions and
upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer’s
name and model and production number of the
product.
Do not knock or drop the monitor during
operation or transportation.
Maintenance
To protect your monitor from possible
damage, do not put excessive pressure
on the monitor panel. When moving your
monitor, grasp the frame to lift; do not lift
the monitor by placing your hand or fingers
on the monitor panel.
1.1 Safety precautions and
maintenance
Warnings
Use of controls, adjustments or procedures
may result in exposure to shock, electrical
hazards and/or mechanical hazards.
Unplug the monitor if you are not going to
use it for an extensive period of time.
Unplug the monitor if you need to clean it
with a slightly damp cloth. The screen may
be wiped with a dry cloth when the power
is off. However, never use organic solvent,
such as, alcohol, or ammonia-based liquids
to clean your monitor.
Read and follow these instructions when
connecting and using your computer monitor.
Operation
Please Keep the monitor out of direct
sunlight, very strong bright lights and away
from any other heat source. Lengthy
exposure to this type of environment may
result in discoloration and damage to the
monitor.
To avoid the risk of shock or permanent
damage to the set, do not expose the
monitor to dust, rain, water, or excessive
moisture environment.
If your monitor gets wet, wipe it with dry
cloth as soon as possible.
Remove any object that could fall into
ventilation holes or prevent proper cooling
of the monitor’s electronics.
If foreign substance or water gets in
your monitor, please turn the power off
immediately and disconnect the power
cord. Then, remove the foreign substance
or water, and send it to the maintenance
center.
Do not block the ventilation holes on the
cabinet.
When positioning the monitor, make
sure the power plug and outlet are easily
accessible.
Do not store or use the monitor in
locations exposed to heat, direct sunlight or
extreme cold.
If turning off the monitor by detaching the
power cable or DC power cord, wait for 6
In order to maintain the best performance
of your monitor and use it for a longer
1
1. Important
lifetime, please use the monitor in a
location that falls within the following
temperature and humidity ranges.
Note
Consult a service technician if the monitor
does not operate normally, or you are not sure
what procedure to take when the operating
instructions given in this manual have been
followed.
Temperature: 0-40°C 32-104°F
Humidity: 20-80% RH
Important information for Burn-in/Ghost
image
1.2 Notational Descriptions
Always activate a moving screen saver
program when you leave your monitor
unattended. Always activate a periodic
screen refresh application if your monitor
will display unchanging static content.
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging” or
“ghost imaging”, on your screen.
The following subsections describe notational
conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be
accompanied by an icon and printed in bold or
italic type. These blocks contain notes, cautions
or warnings. They are used as follows:
“Burn-in”, “after-imaging”, or “ghost imaging”
is a well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Note
This icon indicates important information and
tips that help you make better use of your
computer system.
Caution
This icon indicates information that tells you
how to avoid either potential damage to
hardware or loss of data.
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Warning
This icon indicates the potential for bodily harm
and tells you how to avoid the problem.
Some warnings may appear in alternate formats
and may not be accompanied by an icon. In such
mandated by the relevant regulatory authority.
Service
The casing cover should be opened only by
qualified service personnel.
If there is any need for any document for
repair or integration, please contact with
your local service center. (please refer to
the chapter of “Consumer Information
Center”)
For transportation information, please refer
to “Technical Specifications”.
Do not leave your monitor in a car/trunk
under direct sun light.
2
1. Important
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Customers
1.3 !
material
Philips establishes technically and economically
viable objectives to optimize the environmental
performance of the organization's product,
service and activities.
Waste Electrical and Electronic EquipmentWEEE
From the planning, design and production
stages, Philips emphasizes the important of
making products that can easily be recycled. At
Philips, end-of-life management primarily entails
participation in national take-back initiatives
and recycling programs whenever possible,
preferably in cooperation with competitors,
which recycle all materials (products and related
packaging material) in accordance with all
Environmental Laws and taking back program
with the contractor company.
This marking on the product or on its
packaging illustrates that, under European
Directive 2012/19/EU governing used electrical
and electronic appliances, this product may
not be disposed of with normal household
waste. You are responsible for disposal of
this equipment through a designated waste
electrical and electronic equipment collection.
To determine the locations for dropping off
such waste electrical and electronic, contact
organization that serves your household or the
store at which you purchased the product.
Your display is manufactured with high quality
materials and components which can be
recycled and reused.
To learn more about our recycling
program please visit: http://www.philips.
com/sites/philipsglobal/about/sustainability/
ourenvironment/productrecyclingservices.page.
Your new monitor contains materials that can
be recycled and reused. Specialized companies
can recycle your product to increase the
amount of reusable materials and to minimize
the amount to be disposed of.
All redundant packing material has been
omitted. We have done our utmost to make the
packaging easily separable into mono materials.
how to dispose of your old monitor and packing
from your sales representative.
3
2. Setting up the monitor
Connecting to your computer or
SmartPhone
2. Setting up the monitor
2.1 Installation
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使用
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User’s Manual
Monitor drivers
SmartControl software
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VGA Cable
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Audio Cable
USB Cable
6
Power Cable
7
8
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Note
Use only the AC/DC adapter model: Philips
ADPC15
10
DC power input
VGA input
HDMI input
MHL-HDMI input
DisplayPort input
USB downstream
USB uptream
Earphone jack
Audio input
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back of
2. Turn off your computer and unplug its
power cable.
3. Connect the monitor signal cable to the
video connector on the back of your
computer.
4. Connect the PC audio cable to the audio
connector on the back of your computer.
5. Plug the power cord of your computer and
your monitor into a nearby outlet.
6. Connect the USB upstream port on
the monitor and the USB port on your
computer with a USB cable.
The USB downstream port is now ready
for any USB device to plug in.
7. Turn on your computer and monitor. If the
monitor displays an image, installation is
complete.
4
2. Setting up the monitor
Description of the On Screen Display
2.2 Operating the monitor
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Description of the control buttons
11
10
On-Screen Display (OSD) is a feature in all
Philips monitors. It allows an end user to adjust
screen performance or select functions of
the monitors directly through an on-screen
instruction window. A user friendly on screen
display interface is shown as below:
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Basic and simple instruction on the control
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5
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6
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3
2
In the OSD shown above, you can press #
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to move the cursor, and press OK button to
1
Power indicator
Press to turn monitor’s power
ON or OFF.
Access the OSD menu.
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Adjust the OSD menu
Hotkey for internal speakers
volume control.
6
Press to select input source:
7
Return to previous OSD layer
8
Hotkey for SmartImage
selection.
9
1.0 Megapixel Webcam
10
Webcam activity light
11
Microphone
5
2. Setting up the monitor
The OSD Menu
#!
Below is an overall view of the structure of
the On-Screen Display. You can use this as a
reference when you want to work your way
around the different adjustments later on.
Main menu
Input
Picture
Audio
Color
Language
OSD Settings
Setup
This monitor is designed for optimal
performance at its native resolution, 1920 ×
1080 @ 60 Hz. When the monitor is powered
on at a different resolution, an alert is displayed
on screen: Use 1920 × 1080 @ 60 Hz for best
results.
Sub menu
VGA
HDMI
MHL-HDMI
DisplayPort
Picture Format
Brightness
Contrast
SmartKolor
SmartTxt
SmartResponse
SmartContrast
Gamma
Pixel Orbiting
Over Scan
DPS
Volume
Mute
Audio Source
Color Temperature
sRGB
User Define
Display of the native resolution alert can be
switched off from Setup in the OSD (On
Screen Display) menu.
Wide Screen, 4:3
0~100
0~100
On, Off
On, Off
Off, Fast, Faster, Fastest
On, Off
1.8, 2.0, 2.2, 2.4, 2.6
On, Off
On, Off
On, Off
0~100
On, Off
Audio In, HDMI,MHL-HDMI, DisplayPort
5000K, 6500K, 7500K,
8200K, 9300K, 11500K
Red: 0~100
Green: 0~100
Blue: 0~100
English, Deutsch, Español, , Français, Italiano,
Maryar, Nederlands, Português, Português do Brazil,
Polski, , Svenska, Suomi, Türkçe, eština,
, ৿࿒፩ၭ, 繁體中文, ᣣᧄ⺆, 㷼ᄙⱥ
Horizontal
Vertical
Transparency
OSD Time Out
Auto
H.Position
V.Position
Phase
Clock
Resolution Notification
Reset
Information
Physical Function
Tilt
12°
0~100
0~100
Off, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
0~100
0~100
0~100
0~100
On, Off
Yes, No
6
57.5°
2. Setting up the monitor
Note
This monitor accepts a 75mm x 75mm VESACompliant mounting interface.
2.3 Detach the hinge for VESA
mounting
Before you start detaching the hinge, please
follow the instructions below to avoid any
possible damage or injury.
1. Place the monitor face down on a smooth
surface. Pay attention not to scratch or
damage the screen.
75mm
75mm
2. *
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cover gently till the hook slip out of the
slot.
3. Use a screwdriver to loosen 4 screws.
4. Remove the stand from the monitor body.
7
3. Image Optimization
3. Image Optimization
3. The SmartImage on screen display will
remain on screen for 5 seconds, or you can
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3.1 SmartImage
4. When SmartImage is enabled, the sRGB
scheme is disabled automatically. To use
sRGB, you need to disable SmartImage
button at the front bezel of
with the
your monitor.
There are seven modes to select: Text, Photo, Movie, Game, Economy and Off.
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SmartImage provides presets that optimize
display for different types of content, dynamically
adjusting brightness, contrast, color and
sharpness in real time. Whether you're working
with text applications, displaying images or
watching a video, Philips SmartImage delivers
great optimized monitor performance.
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You want a monitor that delivers optimized
display all your favorite types of content,
SmartImage software dynamically adjust
brightness, contrast, color and sharpness in
real time to enhance your monitor viewing
experience.
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; Text: Helps improve reading of text
based application like PDF ebooks. By
using a special algorithm which increases
the contrast and boundary sharpness
of text content, the display is optimized
for a stress-free reading by adjusting the
brightness, contrast and color temperature
of the monitor.
::+
SmartImage is an exclusive, leading edge Philips
technology that analyzes the content displayed
on your screen. Based on a scenario you select,
SmartImage dynamically enhances the contrast,
color saturation and sharpness of images to
enhance the contents being displayed - all in
real time with the press of a single button.
; Office: Enhances text and dampens
brightness to increase readability and
reduce eye strain. This mode significantly
enhances readability and productivity when
you’re working with spreadsheets, PDF files,
scanned articles or other general office
applications.
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; Photo: This profile combines color
saturation, dynamic contrast and sharpness
enhancement to display photos and other
images with outstanding clarity in vibrant
colors - all without artifacts and faded
colors.
1. Press
to launch the SmartImage on
screen display.
2. =
#$ button to toggle
among Text, >?
Economy and Off.
; Movie: Ramped up luminance, deepened
color saturation, dynamic contrast and
razor sharpness displays every details in
darker areas of your videos without color
8
3. Image Optimization
washout in brighter areas maintaining a
dynamic natural values for the ultimate
video display.
3.3 Philips SmartControl Premium
The new SmartControl Premium software
by Phillips allows you to control your monitor
via an easy to use on-screen graphic interface.
Complicated adjustments are a thing of the
past as this user friendly software guides you
Clock/Phase adjustments, RGB White point
adjustment, etc.
; Game: Turn on over drive circuit for best
response time, reduce jaggy edges for fast
moving objects on screen, enhance contrast
ratio for bright and dark scheme, this
profile delivers the best gaming experience
for gamers.
; Economy: Under this profile, brightness,
contrast are adjusted and backlighting
finetuned for just right display of everyday
office applications and lower power
consumption.
Equipped with latest technology in core
algorithm for fast processing and response, this
Windows 7 compliant eye catching animated
Icon based software is ready to enhance your
experience with Philips monitors!
; Off: No optimization by SmartImage.
Installation
3.2 SmartContrast
Follow the instruction and complete the
installation.
)+
You can launch after installation is
completed.
Unique technology that dynamically analyzes
displayed content and automatically optimizes
a Monitor's contrast ratio for maximum visual
clarity and viewing enjoyment, stepping up
backlighting for clearer, crisper and brighter
images or dimming backlighting for clear display
of images on dark backgrounds.
If you want to launch later, you can either
click the shortcut on desktop or toolbar.
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You want the very best visual clarity and
viewing comfort for every type of content.
SmartContrast dynamically controls contrast
and adjusts backlighting for clear, crisp, bright
gaming and video images or displays clear,
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monitor's power consumption, you save on
energy costs and extend the lifetime of your
monitor.
First launch -Wizard
The first time after installation of
SmartControl Premium, it will automatically
go to Wizard for first time launch.
::+
When you activate SmartContrast, it will analyse
the content you are displaying in real time to
adjust colors and control backlight intensity. This
function will dynamically enhance contrast for a
great entertainment experience when viewing
videos or playing games.
The wizard will guide you through
adjustment your monitor performance step
by step.
You can go to Plug-in menu to launch
wizard later on as well.
9
3. Image Optimization
You can adjust more options without
wizard by Standard pane.
Start with Standard pane
Adjust menu
Adjust Menu allows you to adjust
Brightness, Contrast, Focus, Position and
Resolution.
You can follow the instruction and do the
adjustment.
Cancel prompts user if you want to cancel
installation.
10
3. Image Optimization
Color menu
Color Menu allows you to adjust RGB,
Black Level, White Point, Display Gamma,
Color Calibration, and SmartImage (Please
refer to SmartImage section).
You can follow the instruction and do the
adjustment.
Refer to below table for sub-menu item
base on your input.
Example for Color Calibration
11
3. Image Optimization
1. "Show Me" starts color calibration tutorial.
SmartImage
2. Start - starts the 6-step color calibration
sequence.
Allow users to change setting for better display
setting based on content.
3. Quick View loads the before/after images.
When Entertainment is set, SmartContrast and
SmartResponse are enabled.
4. To return to Color home pane, click the
Cancel button.
5. Enable color calibration - by default is on.
If unchecked, does not allow for color
calibration to happen, dimes out start and
quick view buttons.
6. Must have patent info in calibration screen.
First Color Calibration Screen
Eco Power menu
Previous button is disabled until the second
color screen.
Next goes to the succeeding target
(6-targets).
Final next goes File>Presets pane.
Cancel closes the UI and returns to the
plug in page.
12
3. Image Optimization
Options menu
set to run at startup will not load when
this box is unchecked (Disabled).
Options>Preferences - Will only be active
when selecting Preferences from the dropdown Options menu. On a non-supported
display capable of DDC/CI, only the Help and
Options tabs are available.
Enable transparency mode (Windows 7,
Vista, XP). Default is 0% Opaque.
Options>Audio - Will only be active when
selecting Volume from the drop-down Options
menu.
On a non-supported display capable of DDC/
CI, only the Help and Options tabs are available.
Displays current preference settings.
A checked box enables the feature. The
check box is a toggle.
Enable Context Menu on desktop is
checked (On) by default. Enable Context
menu displays SmartControl Premium
selections for Select Preset and Tune
Display in the desktop right-click context
menu. Disabled removes SmartControl
Premium from the right click context menu.
Option>Auto Pivot
Enable Task Tray icon is checked (On) by
default. Enable context menu shows the
task tray menu for SmartControl Premium.
A right click on the task tray icon displays
the menu options for Help, Technical
Support. Check for Upgrade, About,
and Exit. When Enable task tray menu is
disabled, the task tray icon will only display
EXIT.
Run at Startup is checked (On) by default.
When disabled, SmartControl Premium
will not launch at start or be in the task
tray. The only way to launch SmartControl
Premium is either from the desktop short
cut or from the program file. Any preset
13
3. Image Optimization
Options>Input - Will only be active when
selecting Input from the drop-down Options
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available. All other SmartControl Premium tabs
are not available.
To enable Theft Deterrence, clicking Enable
Theft Deterrence Mode button brings up the
following screen:
User can enter PIN between 4 and 9 digits
numbers only.
After entering PIN, Accept button takes
user to the pop-up dialog box on the
following page.
Minimum minutes set to 5. Slider set to 5
by default.
Does not require the display be attached
to a different host to go into Theft
Deterrence mode.
After creating PIN, the Theft Deterrence pane
will indicate Theft Deterrence Enabled and
provide PIN Options button:
Theft Deterrence Enabled is displayed.
Disable Theft Deterrence Mode opens
pane screen on next page.
PIN Options button only available after
user creates PIN, button opens secure PIN
web site.
Display the Source instruction pane and
current input source setting.
On single input displays, this pane will not
be visible.
Options>Theft Deterrence - Theft Deterrence
Pane will only be active when selecting Theft
Deterrence Mode from the drop-down Plug-in
menu.
Help menu
Help>User Manual - Will only be active when
selecting User Manual from the drop-down
Help menu. On a non-supported display
capable of DDC/CI, only the Help and Options
tabs are available.
14
3. Image Optimization
Help>Version - Will only be active when
selecting Version from the drop- down Help
menu. On a non-supported display capable of
DDC/CI, only the Help and Options tabs are
available.
SmartImage - Check current settings,
Office, Photo, Movie, Game, Economy, Off.
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The task tray menu can be displayed by
rightclicking on the SmartControl Premium
icon from the task tray. Left Click will launch the
application.
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Help - Access to User Manual file: Open
User Manual file using the default browser
window.
Context Sensitive menu
The Context Sensitive menu is Enabled by
default.
Technical Support - displays the tech
support page.
If Enable Context Menu has been checked in
the Options>Preferences pane, then the menu
will be visible.
Check for Update - takes the user to PDI
Landing and checks the user's version
against the most current available.
About - Displays detailed reference
information: product version, release
information, and product name.
Exit - Close SmartControl Premium.
To run SmartControl Premium again either
select SmartControl Premium from Program
menu, double-click the desktop PC icon or
restart the system.
The Context Menu has four entries:
SmartControl Premium - When selected
the About Screen is displayed.
Select Preset - Provides a hierarchical
menu of saved presets for immediate use.
A check mark shows the currently selected
preset. Factory Preset can also be called
from the drop down menu.
Tune Display - Opens the SmartControl
Premium control panel.
15
3. Image Optimization
$!
When the Task Tray is disabled in the preference
folder, only the EXIT selection is available. To
completely remove SmartControl Premium
from the task tray, disable Run at Startup in
Options>Preferences.
Note
All the illustrations in this section are for
reference only. SmartControl software version
X
www.
portrait.com/dtune/phl/enu/index to download
the latest version of SmartControl software.
16
4. Built-in Webcam with Microphone
4.2 Using the device
4. Built-in Webcam with
Microphone
Philips monitor with webcam device transmits
video and sound data through USB port. It can be
enabled by simply connecting your USB cable from
your PC to the USB upstream of USB hub on the
bottom IO of monitor.
Note
USB connection between the monitor and PC is
required for the webcam to operate.
The webcam allows you to hold interactive video
and audio conference calls over the internet. It
provides the most convenient and easiest way
for Business persons to communicate with other
colleagues around the world, saving a lot time
and money. Depending on the software used, it
X
microphone only without enabling webcam. The
microphone and activity light are on the side of the
webcam on the bezel of the display.
1. Connect your USB cable to upstream of USB
hub on the bottom IO of monitor from PC
side.
2. Turn on your PC and make sure your internet
connection is working properly.
3. Download and enable free online chatting
software such as Skype, Internet Messenger,
or equivalent. You can also subscribe
to dedicated software in case of more
sophisticated usage like multi conferencing, etc.
4. The webcam is ready to be used for chat or
make the phone call through internet service.
5. Make the call by following the instruction of
the software program.
Note
To set up a video call, you must have a reliable
Internet connection, an ISP, and software like
Internet messenger or video phone call program.
Make sure the person that you are calling has
compatible video-calling software. The video
and audio performance quality depends on the
bandwidth available on both ends. The person you
are calling must have similar capability of devices
and software.
4.1 PC system requirements
Operating system : Microsoft Windows 7,
Microsoft Windows Vista, Microsoft Windows
XP (SP2), and any other OS whichever
support UVC/UAC (USB Video Class
compliant / Audio Class compliant) under
USB 2.0 standard
Processor: 1.6GHz or above
RAM: 512MB (for XP) / 1GB(for Vista and
Windows7)
Hard disk space: minimum 200MB
USB: USB 2.0 or above, UVC/UAC support
17
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5. MHL (Mobile High
)+
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audio/video interface for directly connecting
mobile phones and other portable devices to
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MHL-HDMI
MHL
An optional MHL cable allows you to simply
connect your MHL capable mobile device to
this large Philips MHL display, and watch your
HD videos come to life with full digital sound.
Note
The port marked [MHL-HDMI] is the
only port on the monitor that supports
the MHL function when the MHL cable is
used. Note that the MHL certified cable is
different than a standard HDMI cable.
Now not only you can enjoy your mobile
games, photos, movies, or other apps on its
big screen, you can simultaneously charge your
mobile device so you never run out of power
half way.
A mobile device with MHL certification
must be purchased separately.
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!+
You may have to manually switch the
monitor to MHL-HDMI mode in order
to activate the monitor, if you have other
devices already working and connected to
available inputs.
To use the MHL function, you need an
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website (http://www.mhlconsortium.org)
This Philips display is MHL certified.
However, in case your MHL device does
not connect or work correctly, check with
your MHL device FAQ or vendor directly
for direction. The policy of your device
manufacturer may require you to purchase
their brand specific MHL cable or adapter
in order to work with other brand MHL
devices. Note that this is not a fault of this
Philips display.

>|}
cable in order to use this function.
::+:%+
Connect the optional MHL cable to the mini
USB port on the mobile device side, and the
[MHL-HDMI] marked port on the monitor side.
You are now ready to view the images on your
big screen display and operate all function on
game playing, photo browsing…etc. if your
monitor has speaker function, then you will be
able to hear accompanying sound too. When
the MHL cable is disconnected or the mobile
device is turned off, the MHL function will be
automatically disabled.
18
6. SmoothTouch
6. SmoothTouch
)+
This is a display which uses “Projected
capacitive” 10 point touch panel technology.
Used with latest OS like Windows 8, it offers
you groovy touch gestures like tap, grab, pinch,
rotate, zoom, swipe, etc. Your older applications
come to life, and now you can fully utilize the
new capabilities of touch based applications.
…
€
touch directly without using keyboard or mouse.
For more Windows 8 information, please go to
www.windows.microsoft.com/en-gb/windows/
home
:%!+
To activate touch functionality, you need to
connect the display with the provided USB cable
to your computer. You do not need to install any
other software. You can softly touch the screen
surface to interact with the applications with
different gestures like swipe, tap, pinch, etc. You
€
touch upto maximum simultaneous 10 touch
points.
Note
Do not touch the screen with sharp
objects, it may result in damage, and void
warranty.
Do not push hard, or rest anything on the
glass surface (if in horizontal position) as it
will damage the screen and void warranty.
Please keep your hands clean and dry
before touching the screen to ensure fluid
touch operation.
The touch function works only on OS and
applications which support touch functions,
like Windows 7 and Windows 8.
19
7. Technical Specifications
Picture/Display
Monitor Panel Type
IPS LCD
Backlight
W-LED
Panel Size
23" (58.4 cm)
Aspect Ratio
16:9
Pixel Pitch
0.265 x 0.265 mm
Brightness
250 cd/m²
SmartContrast
20,000,000:1
Contrast Ratio (typ.)
1000:1
Response Time (typ.)
14 ms
SmartResponse
5 ms (Gray to Gray)
Optimum Resolution
1920 x 1080 @ 60 Hz
Viewing Angle
178° (H) / 178° (V) @ C/R > 10
Picture Enhancement
SmartImage
Display Colors
16.7M
Vertical Refresh Rate
56 Hz - 75 Hz
Horizontal Frequency
30 kHz - 90 kHz
sRGB
YES
Projected Capacitive Touch Screen
Input method
Finger or capacitive stylus
Transmission rate
†88 %
Glass screen
Tempered
Surface hardness
†7H
Touch Capabilities
Multi-touch
Grab, Rotate, Double-tap, Zoom in/out
Single-touch
Flick, Scroll, Tap, Drag
Touch activation force
No pressure required
Connectivity
Signal Input/Output
VGA, DisplayPort In, HDMI, MHL-HDMI
USB
USB 3.0 x2
Input Signal
Separate Sync, Sync on Green
Audio In/Out
PC Audio-in, Headphone Out
Convenience
Built-in Speakers
2 W x2
Built-in Webcam
1.0 megapixel camera with microphone and LED indicator
User Convenience
ˆ
!
ˆ
‰Š‹‹Œ‘’“”•
–>
…
—
—
[<
X˜™šš›œ
OSD Languages
X`žX•Ÿ ¡›¢£¤¥š¦›£ࣿ໒ቩ཭,
繁體中文, 日本語, 䚐ạ㛨
20
Other Convenience
Plug & Play Compatibility
Stand
Tilt
12° to 57.5°
Power
On Mode
Standby Mode
Off Mode
Power LED Indicator
Power Supply
26.27W (typ.), 42.19W(max.)
0.5 W (typ.)
0.3 W (typ.)
Operation - White, Standby mode- White (blinking)
External, 100 - 240 V AC, 50 - 60 Hz
Dimension
Product with stand
Product without stand
Weight
Product with stand
Product VESA mount (75 x 75 mm), Kensington Lock
DDC/CI, Mac OS X, sRGB, Windows 7, Windows 8
56.3(W) x 40.6(H) x 7.2(D) cm
56.3(W) x 37.0(H) x 4.5(D) cm
5.156 kg
4.800 kg
Operating Condition
Temperature Range
Relative Humidity
MTBF
Environmental
ROHS
Packaging
Compliance and Standards
Regulatory Approvals
Cabinet
Color
Finish
Operation: 0 °C to 40 °C
Non-operation: -20 °C to 60 °C
20 % to 80 %
30,000 hrs
YES
100 % recyclable
100 % PVC BFR free housing
BSMI, CE Mark, FCC Class B, CU, SEMKO, ETL
Cool gray
Glossy
Note
1. Smart response time is the optimum value from either GtG or GtG (BW) tests.
2. This data is subject to change without notice. Go to www.philips.com/support to download the
§
21
7.1 Resolution & Preset Modes
Maximum Resolution
1920 x 1080 @ 60Hz (analog input)
1920 x 1080 @ 60Hz (digital input)
Recommended Resolution
1920 x 1080 @ 60Hz (digital input)
J
X
Resolution
YJ
X
31.47
640 x 480
59.94
37.88
800 x 600
60.32
48.36
1024 x 768
60.00
54.00
1152 x 864
60.00
44.77
1280 x 720
59.86
47.78
1280 x 768
59.87
49.70
1280 x 800
59.81
60.00
1280 x 960
60.00
63.89
1280 x 1024
60.02
47.71
1360 x 768
60.02
55.47
1440 x 900
59.90
55.94
1440 x 900
59.89
75.00
1600 x 1200
60.00
64.67
1680 x 1050
59.88
65.29
1680 x 1050
59.95
66.59
1920 x 1080
59.93
74.04
1920 x 1200
59.95
67.50
1920 x 1080
60.00
Note
Please notice that your display works best at
native resolution of 1920 x 1080 @ 60Hz. For
best display quality, please follow this resolution
recommendation.
22
8. Power Management
8. Power Management
If you have VESA DPM compliance display card
or software installed in your PC, the monitor
can automatically reduce its power consumption
when not in use. If an input from a keyboard,
mouse or other input device is detected,
the monitor will 'wake up' automatically. The
following table shows the power consumption
and signaling of this automatic power saving
feature:
(:'
VESA
Mode
Video H-sync V-sync
Power Used
LED Color
Active
ON
Yes
Yes
26.27 W (typ.),
42.19 W (max.)
(with audio and
USB x2)
White
Sleep
(Standby)
OFF
No
No
0.5 W (typ.)
White
(blink)
Off
OFF
-
-
0.3 W (typ.)
OFF
The following setup is used to measure power
consumption on this monitor.
Native resolution: 1920 x 1080
Contrast: 50%
Brightness: 250 nits
Color temperature: 6500k with full white
pattern
Audio and USB Inactive (Off)
Note
This data is subject to change without notice.
23
9. Regulatory Infomation
CE Declaration of Conformity
9. Regulatory Information
This product is in conformity with the following
standards
Lead-free Product
EN60950-1:2006+A11:2009+A1:20
10+A12:2011 (Safety requirement of
Information Technology Equipment).
Lead free display promotes
environmentally sound recovery
and disposal of waste from electrical
and electronic equipment. Toxic
substances like Lead has been eliminated
and compliance with European community’s
stringent RoHs directive mandating restrictions
on hazardous substances in electrical and
electronic equipment have been adhered to
in order to make Philips monitors safe to use
throughout its life cycle.
EN55022:2010 (Radio Disturbance
requirement of Information Technology
Equipment).
EN55024:2010 (Immunity requirement of
Information Technology Equipment).
EN61000-3-2:2006 +A1:2009+A2:2009
(Limits for Harmonic Current Emission).
EN61000-3-3:2008 (Limitation of Voltage
Fluctuation and Flicker) following provisions
of directives applicable.
EN 50581:2012 (Technical documentation
for the assessment of electrical and
electronic products with
respect to the restriction of hazardous
substances)
2006/95/EC (Low Voltage Directive).
2004/108/EC (EMC Directive).
2009/125/EC (ErP Directive, EC No.
1275/2008 and 642/2009 Implementing
Directive for Standby and Off mode power
consumption).
2011/65/EU (RoHS Directive) and is
produced by a manufacturing organization
on ISO9000 level.
24
9. Regulatory Infomation
Z[''![''Z[[
\]*$
Z
approved by the party responsible for
compliance could void the user's authority
to operate the equipment.
This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there
is no guarantee that interference will not
occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
Use only RF shielded cable that was supplied
with the monitor when connecting this monitor
to a computer device.
`
shock hazard, do not expose this appliance to
rain or excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS
ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT
REGULATIONS.
FCC Declaration of Conformity
Declaration of Conformity for Products Marked
with FCC Logo,
United States Only
Reorient or relocate the receiving antenna.
Increase the separation between the
equipment and receiver.
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
Connect the equipment into an outlet on
a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
Commission Federale de la Communication
Z[[
Cet équipement a été testé et déclaré
conforme auxlimites des appareils
numériques de class B,aux termes de
l'article 15 Des règles de la FCC. Ces
•
•©
une protection raisonnable contre les
interférences nuisibles dans le cadre d'une
installation résidentielle. CET appareil
produit, utilise et peut émettre des
hyperfréquences qui, si l'appareil n'est
pas installé et utilisé selon les consignes
données, peuvent causer des interférences
nuisibles aux communications radio.
25
9. Regulatory Infomation
Cependant, rien ne peut garantir l'absence
d'interférences dans le cadre d'une
installation particulière. Si cet appareil est
la cause d'interférences nuisibles pour
la réception des signaux de radio ou de
télévision, ce qui peut être décelé en
fermant l'équipement, puis en le remettant
en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures
suivantes:
=\??^__['[X#!*$
([[
Notice
The equipment should draw power from a
socket with an attached protection circuit (a
three-prong socket). All equipment that works
together (computer, monitor, printer, and so on)
should have the same power supply source.
Réorienter ou déplacer l’antenne de
réception.
Augmenter la distance entre l’équipement
et le récepteur.
Brancher l’équipement sur un autre circuit
que celui utilisé par le récepteur.
The phasing conductor of the room's electrical
installation should have a reserve short-circuit
protection device in the form of a fuse with a
nominal value no larger than 16 amperes (A).
Demander l’aide du marchand ou d’un
technicien chevronné en radio/télévision.
`
ª
•
l'approbation des services compétents
en matière de conformité est susceptible
ª©ª
ª
«
équipement.
To completely switch off the equipment, the
power supply cable must be removed from the
power supply socket, which should be located
near the equipment and easily accessible.
¬XJ[J
equipment is in compliance with the protection
usage requirements of standards PN-93/T-42107
and PN-89/E-06251.
N'utiliser que des câbles RF armés pour
les connections avec des ordinateurs ou
périphériques.
CET APPAREIL NUMERIQUE DE LA CLASSE
B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR
DU CANADA.
26
9. Regulatory Infomation
\=!\[!%'
='
:!!
Placering/Ventilation
VARNING:
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR
DU STÄLLER DIN UTRUSTNING PÅPLATS.
Der von uns gelieferte Farbmonitor entspricht
den in der "Verordnung über den Schutz vor
Schäden durch Röntgenstrahlen" festgelegten
Vorschriften.
¬®žX
?¯
ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften
über die Bauart von Störstrahlern nach Anlage
–––±³¬
´®µž
Placering/Ventilation
ADVARSEL:
S Ø R G V E D P L AC E R I N G E N F O R , AT
NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGÆNGELIGE.
Damit Ihr Monitor immer den in der Zulassung
geforderten Werten entspricht, ist darauf zu
achten, daß
Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO
VO I DA A N TA RV I T TA E S S A H E L P O S T I
IRROTTAA PISTORASIASTA.
1. Reparaturen nur durch Fachpersonal
durchgeführt werden.
2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildröhre nur eine
bauartgleiche eingebaut wird.
Plassering/Ventilasjon
ADVARSEL:
NÅR DETTE UTSTYRET PLASSERES, MÅ
DU PASSE PÅ AT KONTAKTENE FOR
STØMTILFØRSEL ER LETTE Å NÅ.
Aus ergonomischen Gründen wird empfohlen,
die Grundfarben Blau und Rot nicht auf
dunklem Untergrund zu verwenden (schlechte
Lesbarkeit und erhöhte Augenbelastung bei zu
geringem Zeichenkontrast wären die Folge).
Der arbeitsplatzbezogene Schalldruckpegel
nach DIN 45 635 beträgt 70dB (A) oder
weniger.
`%\:*$
ACHTUNG: BEIM AUFSTELLEN
DIESES GERÄTES DARAUF
ACHTEN, DAß NETZSTECKER UND
NETZKABELANSCHLUß LEICHT
ZUGÄNGLICH SIND.
27
9. Regulatory Infomation
China RoHS
EU Energy Label
The People's Republic of China released a
regulation called "Management Methods for
Controlling Pollution by Electronic Information
Products" or commonly referred to as China
RoHS. All products produced and sold for China
market have to meet China RoHS request.
Ё೑⬉ᄤֵᙃѻક∵ᶧ᥻ࠊᷛ䆚㽕∖Ё೑
RoHS⊩㾘ᷛ⼎㽕∖ѻકЁ᳝↦᳝ᆇ⠽䋼៪
‫ܗ‬㋴ⱘৡ⿄ঞ৿䞣
᳝↦᳝ᆇ⠽䋼៪‫ܗ‬㋴
䚼ӊৡ⿄
The European Energy Label informs you on
`
product is the lower the energy it consumes.
䪙
(Pb)
∲
(Hg)
䬝
(Cd)
݁Ӌ䫀 ໮⒈㘨㣃 ໮⒈Ѡ㣃䝮
(Cr6+)
(PBB)
(PBDE)
໪໇
O
O
O
O
O
O
⎆᱊ᰒ⼎ሣ♃ㅵ
X
O
O
O
O
O
⬉䏃ᵓ㒘ӊ
X
O
O
O
O
O
⬉⑤䗖䜡㒓
X
O
O
O
O
O
⬉⑤㒓䖲᥹㒓
X
O
O
O
O
O
*:
⬉䏃ᵓ㒘ӊࣙᣀॄࠋ⬉䏃ᵓঞ݊ᵘ៤ⱘ䳊䚼ӊˈབ⬉䰏ǃ⬉ᆍǃ䲚៤⬉
䏃ǃ䖲᥹఼ㄝDŽ
O: 㸼⼎䆹᳝↦᳝ᆇ⠽䋼೼䆹䚼ӊ᠔᳝ഛ䋼ᴤ᭭Ёⱘ৿䞣ഛ೼lj⬉ᄤֵᙃѻક
Ё᳝↦᳝ᆇ⠽䋼ⱘ䰤䞣㽕∖ᷛ‫ޚ‬NJ㾘ᅮⱘ䰤䞣㽕∖ҹϟDŽ
class, the average power consumption of
this product in use and the average energy
consumption for 1 year.
X: 㸼⼎䆹᳝↦᳝ᆇ⠽䋼㟇ᇥ೼䆹䚼ӊⱘᶤϔഛ䋼ᴤ᭭Ёⱘ৿䞣䍙ߎlj⬉ᄤֵ
ᙃѻકЁ᳝↦᳝ᆇ⠽䋼ⱘ䰤䞣㽕∖ᷛ‫ޚ‬NJ㾘ᅮⱘ䰤䞣㽕∖˗ԚᰃϞ㸼Ёᠧ
“X”ⱘ䚼ӊˈヺড়⃻ⲳRoHS⊩㾘㽕∖˄ሲѢ䈕‫ⱘܡ‬䚼ߚ˅DŽ
Note
The EU Energy Label will be ONLY applied on
the models bundling with HDMI and TV tuners.
⦃ֱՓ⫼ᳳ䰤
ℸᷛ䆚ᣛᳳ䰤कᑈ⬉ᄤֵᙃѻકЁ৿᳝ⱘ᳝
↦᳝ᆇ⠽䋼៪‫ܗ‬㋴೼ℷᐌՓ⫼ⱘᴵӊϟϡӮথ⫳
໪⊘៪さব⬉ᄤֵᙃѻક⫼᠋Փ⫼䆹⬉ᄤֵᙃ
ѻકϡӮᇍ⦃๗䗴៤Ϲ䞡∵ᶧ៪ᇍ݊Ҏ䑿ǃ䋶ѻ
䗴៤Ϲ䞡ᤳᆇⱘᳳ䰤DŽ
ljᑳᓗ⬉఼⬉ᄤѻકಲᬊ໘⧚ㅵ⧚ᴵ՟NJᦤ⼎ᗻ
䇈ᯢ
Ўњ᳈དഄ݇⠅ঞֱᡸഄ⧗ˈᔧ⫼᠋ϡ‫ݡ‬䳔㽕ℸ
ѻક៪ѻકᇓੑ㒜ℶᯊˈ䇋䙉ᅜ೑ᆊᑳᓗ⬉఼⬉
ᄤѻકಲᬊ໘⧚Ⳍ݇⊩ᕟ⊩㾘ˈᇚ݊Ѹ㒭ᔧഄ‫݋‬
᳝೑ᆊ䅸ৃⱘಲᬊ໘⧚䌘䋼ⱘॖଚ䖯㸠ಲᬊ໘
⧚DŽ
28
10. Customer care and warranty
black pixel. Other combinations of lit and dark
sub pixels appear as single pixels of other colors.
10. Customer care and
warranty
Types of Pixel Defects
Pixel and sub pixel defects appear on the screen
in different ways. There are two categories of
pixel defects and several types of sub pixel
defects within each category.
10.1 Philips’ Flat Panel Monitors Pixel
Defect Policy
Philips strives to deliver the highest quality
products. We use some of the industry's most
advanced manufacturing processes and practice
stringent quality control. However, pixel or
sub pixel defects on the TFT Monitor panels
§
unavoidable. No manufacturer can guarantee
that all panels will be free from pixel defects,
but Philips guarantees that any monitor with an
unacceptable number of defects will be repaired
or replaced under warranty. This notice explains
Z
acceptable defect levels for each type. In order
to qualify for repair or replacement under
warranty, the number of pixel defects on a TFT
Monitor panel must exceed these acceptable
levels. For example, no more than 0.0004% of
the sub pixels on a monitor may be defective.
Furthermore, Philips sets even higher quality
standards for certain types or combinations
of pixel defects that are more noticeable than
others. This policy is valid worldwide.
Bright Dot Defects
Bright dot defects appear as pixels or sub pixels
that are always lit or 'on'. That is, a bright dot is
a sub-pixel that stands out on the screen when
the monitor displays a dark pattern. There are
the types of bright dot defects.
One lit red, green or blue sub pixel.
subpixel
Two adjacent lit sub pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
pixel
Pixels and Sub pixels
A pixel, or picture element, is composed of
three sub pixels in the primary colors of red,
green and blue. Many pixels together form an
image. When all sub pixels of a pixel are lit, the
three colored sub pixels together appear as a
single white pixel. When all are dark, the three
colored sub pixels together appear as a single
Three adjacent lit sub pixels (one white pixel).
29
10. Customer care and warranty
Proximity of Pixel Defects
Note
A red or blue bright dot must be more than 50
percent brighter than neighboring dots while
a green bright dot is 30 percent brighter than
neighboring dots.
Because pixel and sub pixels defects of the
same type that are near to one another may be
for the proximity of pixel defects.
`
Black dot defects appear as pixels or sub pixels
that are always dark or 'off'. That is, a dark dot is
a sub-pixel that stands out on the screen when
the monitor displays a light pattern. These are
the types of black dot defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement
due to pixel defects during the warranty period,
`”`>
§
monitor must have pixel or sub pixel defects
exceeding the tolerances listed in the following
tables.
BRIGHT DOT DEFECTS
1 lit subpixel
2 adjacent lit subpixels
3 adjacent lit subpixels (one white pixel)
Distance between two bright dot defects*
Total bright dot defects of all types
ACCEPTABLE LEVEL
3
1
0
>15mm
3
BLACK DOT DEFECTS
1 dark subpixel
2 adjacent dark subpixels
3 adjacent dark subpixels
Distance between two black dot defects*
Total black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
2 or fewer
0
>15mm
5 or fewer
TOTAL DOT DEFECTS
Total bright or black dot defects of all types
ACCEPTABLE LEVEL
5 or fewer
Note
1. 1 or 2 adjacent sub pixel defects = 1 dot defect
2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement ,
analysis and compliance test methods for electronic visual displays)
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the
30
10. Customer care and warranty
International Organisation for Standardisation (ISO) per: 2008-11-13.
10.2 Customer Care & Warranty
For warranty coverage information and additional support requirement valid for your region, please visit
www.philips.com/support website for details. You may also contact your local Philips Customer Care
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country
CSP
Hotline Number
Price
Opening Hours
Austria
RTS
+43 0810 000206
€ 0.07
Mon to Fri : 9am - 6pm
Belgium
Ecare
+32 078 250851
€ 0.06
Mon to Fri : 9am - 6pm
Cyprus
Alman
800 92 256
Free of charge
Mon to Fri : 9am - 6pm
Denmark
Infocare
+45 3525 8761
Local call tariff
Mon to Fri : 9am - 6pm
Finland
Infocare
+358 09 2290 1908
Local call tariff
Mon to Fri : 9am - 6pm
France
Mainteq
+33 082161 1658
€ 0.09
Mon to Fri : 9am - 6pm
Germany
RTS
+49 01803 386 853
€ 0.09
Mon to Fri : 9am - 6pm
Greece
Alman
+30 00800 3122 1223 Free of charge
Ireland
Celestica
+353 01 601 1161
Local call tariff
Mon to Fri : 8am - 5pm
Italy
Anovo Italy
+39 840 320 041
€ 0.08
Mon to Fri : 9am - 6pm
Mon to Fri : 9am - 6pm
Luxembourg
Ecare
+352 26 84 30 00
Local call tariff
Mon to Fri : 9am - 6pm
Netherlands
Ecare
+31 0900 0400 063
€ 0.10
Mon to Fri : 9am - 6pm
Norway
Infocare
+47 2270 8250
Local call tariff
Mon to Fri : 9am - 6pm
Poland
MSI
+48 0223491505
Local call tariff
Mon to Fri : 9am - 6pm
Portugal
Mainteq
800 780 902
Free of charge
Mon to Fri : 8am - 5pm
Spain
Mainteq
+34 902 888 785
€ 0.10
Mon to Fri : 9am - 6pm
Sweden
Infocare
+46 08 632 0016
Local call tariff
Mon to Fri : 9am - 6pm
Switzerland
ANOVO CH
+41 02 2310 2116
Local call tariff
Mon to Fri : 9am - 6pm
United Kingdom
Celestica
+44 0207 949 0069
Local call tariff
Mon to Fri : 8am - 5pm
31
10. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country
Call Center
CSP
Consumer Care Number
Belarus
N/A
IBA
+375 17 217 3386
+375 17 217 3389
Bulgaria
N/A
LAN Service
+359 2 960 2360
Croatia
N/A
MR Service Ltd
+385 (01) 640 1111
Czech Rep.
N/A
Asupport
420 272 188 300
Estonia
N/A
FUJITSU
+372 6519900 (General)
+372 6519972 (workshop)
Georgia
N/A
Esabi
+995 322 91 34 71
Hungary
N/A
+36 1 814 8080 (General)
+36 1814 8565 (For AOC & Philips only)
Kazakhstan
N/A
Classic Service I.I.c.
+7 727 3097515
Latvia
N/A
ServiceNet LV
+371 67460399
+371 27260399
Lithuania
N/A
UAB Servicenet
+370 37 400160 (general)
+370 7400088 (for Philips)
Macedonia
N/A
AMC
+389 2 3125097
Moldova
N/A
Comel
+37322224035
Romania
N/A
Skin
+40 21 2101969
Russia
N/A
CPS
+7 (495) 645 6746
Serbia & Montenegro
N/A
Kim Tec d.o.o.
+381 11 20 70 684
Slovakia
N/A
Datalan Service
+421 2 49207155
Slovenia
N/A
PC H.and
+386 1 530 08 24
The Republic of Belarus
N/A
ServiceBy
+375 17 284 0203
Turkey
N/A
Tecpro
+90 212 444 4 832
Ukraine
N/A
Topaz
+38044 525 64 95
Ukraine
N/A
Comel
+380 5627444225
Contact Information for China:
Country
Call Center
Consumer Care Number
China
PCCW Limited 4008 800 008
Contact Information for NORTH AMERICA:
Country
Call Center
Consumer Care Number
U.S.A.
EPI - e-center
(877) 835-1838
Canada
EPI - e-center
(800) 479-6696
32
10. Customer care and warranty
Contact Information for APMEA region:
Country
ASP
Consumer Care Number
Opening Hours
Australia
AGOS NETWORK PTY LTD
1300 360 386
Mon.~Fri. 9:00am-5:30pm
New Zealand
Visual Group Ltd.
0800 657447
Mon.~Fri. 8:30am-5:30pm
Hong Kong
Macau
Company: Smart Pixels
Technology Ltd.
Hong Kong: Tel: +852 2619 9639
Macau: Tel: (853)-0800-987
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
India
REDINGTON INDIA LTD
Tel: 1 800 425 6396
SMS: PHILIPS to 56677
Mon.~Fri. 9:00am-5:30pm
Indonesia
PT. CORMIC SERVISINDO
PERKASA
+62-21-4080-9086 (Customer
Hotline)
+62-8888-01-9086 (Customer
Hotline)
Mon.~Thu. 08:30-12:00; 13:0017:30
Fri. 08:30-11:30; 13:00-17:30
Korea
Alphascan Displays, Inc
1661-5003
Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm
Malaysia
R-Logic Sdn Bhd
+603 5102 3336
Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am
Pakistan
TVONICS Pakistan
+92-213-6030100
Sun.~Thu. 10:00am-6:00pm
Singapore
Philips Singapore
Pte Ltd (Philips Consumer Care
Center)
(65) 6882 3966
Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm
Taiwan
FETEC.CO
0800-231-099
Mon.~Fri. 09:00 - 18:00
Thailand
Axis Computer System Co., Ltd.
(662) 934-5498
Mon.~Fri. 08:30am~05:30pm
South Africa
Computer Repair Technologies
011 262 3586
Mon.~ Fri. 08:00am~05:00pm
Israel
Eastronics LTD
1-800-567000
Sun.~Thu. 08:00-18:00
Vietnam
FPT Service Informatic Company +84 8 38248007 Ho Chi Minh City Mon.~Fri. 8:00-12:00, 13:30-17:30
Ltd. - Ho Chi Minh City Branch +84 5113.562666 Danang City
Sat. 8:00-12:00
+84 5113.562666 Can tho Province
Philippines
EA Global Supply Chain
Solutions, Inc.
(02) 655-7777; 6359456
Mon.~Fri. 8:30am~5:30pm
Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan
Firebird service centre
+97 14 8837911
Sun.~Thu. 09:00 - 18:00
Uzbekistan
Soniko Plus Private Enterprise
Ltd
+99871 2784650
Mon.~Fri. 09:00 - 18:00
Turkmenistan
Technostar Service Centre
+(99312) 460733, 460957
Mon.~Fri. 09:00 - 18:00
Japan
フィリプスモニター・サポ
ートセンター
0120-060-530
Mon.~Fri. 09:00 - 18:00
33
11. Troubleshooting & FAQs
11. Troubleshooting & FAQs
Note
The Auto Function is not applicable in DVIDigital mode as it is not necessary.
11.1 Troubleshooting
Y'
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Do not perform any troubleshooting steps
Disconnect the monitor from mains power
source immediately for safety
Contact with Philips customer service
representative immediately.
Common Problems
Imaging Problems
\(!(:=
Image is not centered
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
Adjust the image position using the “Auto”
function in OSD Main Controls.
Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
\(!(:=)
Image vibrates on the screen
Make sure the computer is turned on.
Make sure the signal cable is properly
connected to your computer.
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
The Energy Saving feature may be activated
Check that the signal cable is properly
securely connected to the graphics board
or PC.
Y|
Screen says
Adjust the image using the “Auto” function
in OSD Main Controls.
Attention
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
Check cable connection
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
Check to see if the monitor cable has bent
pins.
Make sure the computer is turned on.
X|
Adjust the image using the “Auto” function
in OSD Main Controls.
AUTO button doesn't function
The auto function is applicable only in
VGA-Analog mode. If the result is not
satisfactory, you can do manual adjustments
via the OSD menu.
Eliminate the vertical bars using the Phase/
Clock of Setup in OSD Main Controls. It is
valid only in VGA mode.
34
11. Troubleshooting & FAQs
%'!}
Adjust the contrast and brightness on
On-Screen Display.
For further assistance, refer to the Consumer
Information Centers list and contact Philips
customer service representative.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
11.2 General FAQs
Uninterrupted display of still or static
images over an extended period may cause
“burn in”, also known as “after-imaging “
or “ghost imaging”, on your screen. “Burnin”, “after-imaging”, or “ghost imaging” is a
well-known phenomenon in LCD panel
technology. In most cases, the “burned in”
or “after-imaging” or “ghost imaging” will
disappear gradually over a period of time
after the power has been switched off.
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
$€'+
Ans.:
Recommended resolution for this
monitor: 1920x1080@60Hz.
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside
the Display Control Panel, select the
‘Settings’ tab. Under the setting tab, in box
labelled ‘desktop area’, move the sidebar to
1920x1080 pixels.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen refresh
application if your LCD monitor will display
unchanging static content.
Open ‘Advanced Properties’ and set the
Refresh Rate to 60Hz, then click OK.
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” or “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Restart your computer and repeat step
2 and 3 to verify that your PC is set at
1920x1080@60Hz.
Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Image appears distorted. Text is fuzzy or
blurred.
Turn on your monitor and then turn on
your PC.
Set the PC’s display resolution to the same
mode as monitor’s recommended screen
native resolution.
}}!}}:
on the screen
The remaining dots are normal
characteristic of the liquid crystal used in
today’s technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
Q2:
What is the recommended refresh
['+
Ans.:
Recommended refresh rate in LCD
monitors is 60Hz, In case of any
disturbance on screen, you can set it
up to 75Hz to see if that removes the
disturbance.
‚ƒ„
'
)
[#*+
:%€
'+
Ans.: `
monitor. Follow the instructions in your
user manual to install the drivers. Your
You can adjust “power on” light using the
power LED Setup in OSD main Controls.
35
11. Troubleshooting & FAQs
computer may ask you for monitor
~

X
Follow the instructions to insert the
(companion CD-ROM) included in this
package. Monitor drivers (.inf and .icm

‚…„
:%†!!+
Ans.:
Your video card/graphic driver and
monitor together determine the
available resolutions. You can select the
desired resolution under Windows®
Control Panel with the "Display
properties".
‚?„
)%:%''
'†!'€*+
Ans.:
Simply press the OK button, then select
'Reset' to recall all of the original factory
settings.
Q6:
Is the LCD screen resistant to
+
Ans.:
In general it is recommended that
the panel surface is not subjected to
excessive shocks and is protected from
sharp or blunt objects. When handling
the monitor, make sure that there is
no pressure or force applied to the
panel surface side. This may affect your
warranty conditions.
‚„
:!%[!+
Ans.:
For normal cleaning, use a clean, soft
cloth. For extensive cleaning, please use
isopropyl alcohol. Do not use other
solvents such as ethyl alcohol, ethanol,
acetone, hexane, etc.
Q8:
Can I change the color setting of my
'+
Ans.:
Yes, you can change your color setting
through OSD control as the following
procedures,
Press “Down Arrow” to select the option
“Color” then press “OK” to enter color
setting, there are three settings as below.
1. Color Temperature; With settings in the
6500K range the panel appears "warm,
with a red-white color tone", while a
9300K temperature yields "cool, bluewhite toning".
2. sRGB; this is a standard setting for
ensuring correct exchange of colors
between different device (e.g. digital
cameras, monitors, printers, scanners,
etc)
3. *
!¼
½
her preference color setting by adjusting
red, green blue color.
Note
A measurement of the color of light radiated
by an object while it is being heated. This
measurement is expressed in terms of
absolute scale, (degrees Kelvin). Lower Kevin
temperatures such as 2004K are red; higher
temperatures such as 9300K are blue. Neutral
temperature is white, at 6504K.
Q9:
Can I connect my LCD monitor to any
([}:+
Ans.:
Yes. All Philips LCD monitors are fully
compatible with standard PCs, Macs
and workstations. You may need a cable
adapter to connect the monitor to
your Mac system. Please contact your
Philips sales representative for more
information.
Q10:
Are Philips LCD monitors Plug-and($+
Ans.:
Yes, the monitors are Plug-and-Play
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux.
‚‡‡„ )%'}%'`!
in, or After Image, or Ghost Image in
[+
Press “OK” to show the OSD (On Screen
Display) menu
36
11. Troubleshooting & FAQs
Ans.:
Uninterrupted display of still or static
images over an extended period
may cause "burn in", also known as
"after-imaging" or "ghost imaging", on
your screen. "Burn-in", "after-imaging",
or "ghost imaging" is a well-known
phenomenon in LCD panel technology.
In most cases, the "burned in" or
"atter-imaging" or "ghost imaging" will
disappear gradually over a period of
time after the power has been switched
off.
Always activate a moving screen saver
program when you leave your monitor
unattended.
Always activate a periodic screen
refresh application if your LCD monitor
will display unchanging static content.
11.3 SmoothTouch
Warning
Failure to activate a screen saver, or a periodic
screen refresh application may result in severe
“burn-in” or “after-image” or “ghost image”
symptoms that will not disappear and cannot be
repaired. The damage mentioned above is not
covered under your warranty.
Q1:
Why is the touch function not available
:%!$+
Ans.:
Please ensure the supplied USB cable is
connected between your computer and
the display properly.
Q2:
Does the touch function only exist on
):ˆ*+
Ans.:
ANS.: The touch function works only
on OS and applications which support
touch functions, like Windows 7 and
Windows 8.
Q3:
Do I have to install any software to
€!!$+
Ans.:
To activate touch functionality, all
you have to do is connect USB cable
between your computer and the display.
You don’t have to install any extra
software.
‚…„
)$'$!!€$:+
Ans.:
The touch function response is
dependent on the speed of your
”Z
your computer must be either
¾
¿¾
À
ensure minimum requirement for touch
function in order to maximize Touch
utility.
Q12:
Why is my Display not showing
sharp text, and is displaying jagged
+
Ans.:
Your LCD monitor works best at its
native resolution of 1920x1080@60Hz.
For best display, please use this
resolution.
Q5:
What is the recommended refresh
['+
Why my touch response is not smooth
!+
Ans.:
You may need to clean the glass surface
of the display with proper screen
cleaning material from time to time, as
the glass tends to pick up dirt from your
X
and dry before touching the screen to
§
Q13:
Ans.:
Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
37
‰_^‡ƒŠ†(\Y‹€
((='''
Š†(\Y!!'
Š†(\Y
!†:!
Version: M5231C1T