Your Phone
Headphone jack
Charger/Micro USB
port connector
Side volume key
Power key
/Lock key
Touch screen
Back key
Option key
Home key
Philips continuously strives to improve its products. Due to software
upgrading, some contents in this user guide may be different from your
product.Philips reserves the rights to revise this user guide or withdraw it
at any time without prior notice. Please take your product as standard.
Turn your phone on and off
1 Press and hold power key to turn on your phone.
2 To turn off your phone, press and hold power key and then select
Power off.
• If you are turning on your phone for the first time, follow the on-screen instructions to
set up your device.
Lock/unlock the touch screen
You can lock the touch screen and keys to prevent any unwanted device
1 To lock, press power key.
2 To unlock, press the icon
, and then flick your finger in any
Learn about the main keys.m
Key Definition Function
Power - Press and hold to power on/off.
- Press to turn on/off the screen display.
- Hold to access the Phone options, choose Silent or
Airplane mode.
- Return to the home screen.
- Hold to open the list of recent applications.
- Open a list of options available on the current
- On the home screen, open the Wallpaper, Manage
applications and System settings.
B Back key - Return to the previous screen or exit.
O Menu
- Hide the onscreen keyboard when it is opened.
-Adjust the ringer volume while in standby mode or
adjust the voice volume during a call.
-When receiving an incoming call, briefly press down
either volume key to mute the ringtone.
Use the touch screen
Learn basic actions to use the touch screen.
Touch once to select or launch a menu, option, or
Tap and
Tap an item and hold it for more than 2 seconds.
Tap an item and move it to a new location.
Double-tap Tap an item twice quickly.
Briskly scroll up, down, left, or right to move through lists
or screens.
Place two of your fingers far apart, and then pinch them
together. In some apps, like web browser, you can pinch
the screen using two fingers(for example, thumb and index
finger) to zoom in or zoom out when viewing a picture or
a web pages.
Customize home screen
You can customize the home screen to match your preferences.
Add items Tap
to enter into menu screen or widgets, tap and hold
an item, and then drag it to home screen.
Move items Tap and hold an item, and then drag it to a new location.
Tap and hold an item, the trash bin appears at the bottom
of the home screen. Drag the item to the trash bin.
When the item turns red, release the item.
Select a
In home screen, press O>Wallpaper or tap and hold the
blank area in home screen, select an image from options.
Home screen
From the Home screen, you can view your device’s status and access
The Home screen has multiple panels. Scroll left or right to view the
panels on the Home screen. There are 5 extended home screen, slide
your finger horizontally to the left and right to check each one. Tap M
to return to the center home screen.
You can add your favorite applications, shortcuts and widgets so they’re
always just a tap away.
Your phone’s home screen consists of the following areas:
Status Bar
Search input
Widgets and
Menu key:Tap
to enter into
Shortcut icons
Notifications panel
When you get a new notification, you can open the Notifications panel
to see what event notification or new information you have received.
- To open the Notifications panel,press and hold the status bar, then
slide one finger downward. If you have several notifications, you can
scroll down the screen to see them all.
- To hide the panel, drag the bottom of the panel upwards.
From the notifications panel, you can also view your phone's current
status and use the each options.
- Open the notifications panel and then tap
to open the
phone's status panel.
- Place two fingers on the status bar, then slide your fingers downward.
Icons and symbols
Learn about the icons and symbols on the screen.
Icons Function
Your phone will not ring when receiving a call.
Your phone will vibrate when receiving a call.
The bars indicate the battery level.
(Blue bars) normal charging.
(Blue bars) normal charging when the phone is turned off.
WLAN activated.
Your phone is connected to a GSM network. The more bars are
shown the better the reception is.
Your phone is connected to network.
Downloading data.
Uploading data.
Call in progress.
You have a missed call.
New SMS .
Connected to PC.
USB debugging connected.
Bluetooth is activated.
The headset is plugged into the phone.
The alarm clock is activated.
FM radio turned on in the background.
Music is playing in the background.
Error occurred or caution required.
Getting started
Congratulations on your purchase and welcome to Philips!
To get the most of your product and enjoy all Philips has to offer,
register your product at:
www. philips. com/mobilephones
More details about your product, please access:
• Please read the safety instructions in the “Safety & Precaution” section before use.
Assembling and Charge
Learn about installing USIM or SIM card and charging the battery for the
first use.
Insert SIM card
Follow the steps below to insert your USIM or SIM card. Remember to
turn off your mobile phone before removing the back cover.
1 Remove the back cover.
2 Take out the battery.
3 Insert the SIM card.
4 Install the battery.
5 Replace the back cover.
Charge the battery
The battery icon in the upper-right corner shows the battery level of
charging status.
• You can use the phone while it is charging.
• Keeping the charger plugged to the mobile phone when the battery is fully charged will
not damage the battery.
• If you do not intend to use your phone for several days, we recommend that you
remove the battery.
• If a fully charged battery left unused, it will lost its charge over time.
• If a battery is being used for the first time or the battery has not been used for a
prolonged period, it may take longer time to recharge.
Insert a Micro SD card (Memory card)
Insert a memory card
You can expand the memory of your phone and store more additional
multimedia files by adding a micro-SD card.
Your device accepts memory cards with maximum capacities of 32 GB.
1 Unlock the memory card cover.
2 Align your micro-SD card with the slot. Put it in place.
Remove the memory card
Ensure that the phone is not currently accessing the memory card.
Before removing a memory card, first unmount it for safe removal.
1 In Idle screen, select O> System settings> Storage >Unmount
SD card.
2 Push the memory card gently until it disengages from the phone.
3 Remove the memory card.
• Do not remove a memory card while the device is transferring or accessing information
to prevent corrupting or damaging the files in the memory card.
Format the memory card
Formatting your memory card on a PC may cause incompatibilities with
your device. Format the memory card only on the device.
In Idle screen, select O> System settings> Storage >Erase SD
• Before formatting the memory card, remember to make backup copies of all important
data stored on your device.
Personalize your phone
Time and Date
In idle screen, tapO> System settings> Date&time to control how
time and date appears on your device.
• Automatic date & time: Set to receive time information from the
network and update the time and date automatically.
• Automatic time zone: Set to receive time zone information from
the network when you move across time zones.
• Set date: Set the current date manually.
• Set time: Set the current time manually.
• Select time zone: Select a time zone.
• Use 24-hour format: Set to show the time in 24-hour format or
12-hour format.
• Choose date format: Select a date format.
• If the battery remains fully discharged, the time and date will be reset.
Set a screen lock
You can lock your device by activating the screen lock feature. In idle screen, tapO>System settings> Security>Screen lock.
None: Disable the screen lock.
Slide: Choose slide to unlock the screen.
Voice Unlock:Set a voice recognition unlock.
Pattern: Draw a pattern to unlock the screen.
PIN: Unlock the screen by enter the PIN code.
Password: Create your private password to unlock the screen.
Lock your SIM card
You can lock your phone with the PIN that is supplied with your SIM
1 In idle screen, tapO> System settings> Security> Set up SIM
card lock> Lock SIM card.
2 Select the SIM card, enter your PIN and select OK.
• If you enter an incorrect PIN too many times, your SIM card will be blocked. You must
enter a PIN unlock key (PUK) to unblock the SIM card.
• If you block your SIM card by entering an incorrect PUK, take the SIM card to your
service provider to unblock it.
Access applications
Scroll left or right to another screen, select an application.
On the Home screen, tap
to access the application list.
Press B to return to the previous screen, press M to return to
the Home screen.
• Access recently-used applications: Press and hold M to view the
applications you have accessed recently.
• Your device has a built-in motion sensor that detects its orientation. If you rotate the
device while using some features, the interface will automatically switch to landscape
view. To set the interface to keep the orientation when you rotate the device, select
Settings>Display>Auto-rotate screen.
Manage applications
learn about how to view the running apps, and
In idle screen, tap O>Manage apps.
Tap Running, you can view all the running apps, tap this app to
enter it, you can tap Stop to choose stop running.
• Tap Downloaded, you can view all the downloaded apps, tap this
app to enter it, you can check the detailed information of this app,
tap Uninstall to choose unloading it.
Basic function
Make a call
1 In the application list, tap
2 Dial the number directly or choose one number from the filtered list
that have matching digits.
3 Make a voice call or a video call.
4 Tap
to end the call.
• The phone dialer’s Smart dial features makes it quick and easy for you to make a call.
Simply enter the phone number or first few letters of the person’s name you want to
call. Smart dial automatically searches and filters your stored contacts and the phone
numbers from the call history.
• For international calls, long press 0 to enter the “+” sign for the international prefix.
• It is illegal in many areas to record a call without permission. Always ask the other party
for permission before recording a call.
Call log
Make a
voice call
Creat new
Turn on/off
dial pad
Answer/Reject a call
1 During an incoming call, press and hold
and then drag your
finger right
to answer the call, drag left
to reject the
call.(Press the side volume key to adjust the volume).
2 Tap
to hang up.
Make a conference call
If network applicable, you can handle two or more calls, or make a
conference call.
1 During a call, tap
to enter a phone number, and then tap
dial the number. The second number is dialled.
2 The first call is put on hold at this time.
3 Tap
to switch the phone, tap
to start conference.
4 To end the call, tap
to hang up.
Make an emergency call
Without a SIM card in phone, you can make the emergency call.
In Europe, the standard emergency number is 112; in the UK, it is 999.
• If you've enabled but forgot your lock password or lock pattern, you can still make
emergency calls by tapping Emergency call on the screen.
Send a message
In the application list, tap
Tap New message
Enter the number or tap
to select the number from phonebook.
Select the text field and enter your message text.
PressO>Add subject and add a subject for the message.
and attach a file. (Pictures, Videos, Audio or Slideshow)
to send the message.
• Copyright protected pictures and sound cannot be sent by MMS.
Set up an email account
1 On the home screen, tap
2 Enter your email address and password.
3 Select Manual setup and choose POP3/IMAP/Exchange and then
tap Next.
4 If the account type you want to set up is not in the phone database,
you’ll be asked to enter more details.
5 Follow the on-screen instructions.
• When you are finished setting up the email account, the email messages are downloaded
to your device. • Select an account name at the top of the screen, and then select the account from which
you want to retrieve messages.
• Consult your mail service provider for the mail server configuration.
Manage your phonebook
Add a new contact
to enter the Contacts.
and select a memory location.
Add phone number and details as desired.
Tap Done to finish saving.
• You can create contacts from the dialling screen by selecting Add to contacts.
• For contacts on the smart phonebook, you can add detailed information, like home
number, office number, contact pictures and ringtones.
Create your namecard
In the application list, tap
Select Set up my profile at the top of the contact list.
Enter your personal details.
Tap Done.
You can send your namecard to others or share it by pressing O and
selecting Share.
Create a group of contacts
By creating groups of contacts, you can manage multiple contacts and
send a message to an entire group.
1 In the application list, tap
2 Tap
and select a memory location.
3 Enter a name and customize the settings for the group.
4 Add members to the group.
5 Tap Done.
Play music
1 Tap
tto open the music screen.
2 Select a music category.
3 Using the following keys to control playback.
Play and resume playback.
Pause the playback.
Select previous track.
Select next track.
Select the play mode:
• Repeat once (play current file repeatedly)
• Repeat all (play all the files in the folder
Activate Shuffle mode, play current file randomly.
Select to enter into playlist.
Return to the home screen.
Music settings
Press O to enter into Settings:
Party shuffle: Play all the files in the folder randomly.
Add to playlist : Add new music to your playlist.
Use as SIM1/SIM2 ringtone: Choose music as ringtone.
Delete: Delete the music from playlist.
Sound effects: Select a sound effect.
Library: Return to music category.
• When listening to music, adjust the volume to a moderate level. Continuous exposure
to high volume may impair your hearing.
Take a photo/video
1 In the application list, select
2 Tap
to switch to the camcorder.
3 Aim the camera lens at the subject and make any necessary
4 To zoom in, place two fingers on the screen and slowly spread them
apart. To zoom out, pinch them together.
to take a photo/video.The photo/video is saved
5 Select
Camera shortcuts
Switch to the front camera to take a photo of
You can turn on or off the flash manually, or set
the camera to use the flash when needed.
Take photo in normal mode.
Smile shot Set the device to recognise people’s faces and help
you take photos of them when they smile.
Camera settings.
Camera settings
GPS location Set the camera to include location information for your
Adjust the exposure value to change the brightness.
Color effect Apply a special effect, such as sepia or black and white
Scene mode Change the scene mode.
White balance enables the camera to capture colors
more accurately by adjusting to your current lighting
Select a quality level for your photos.
Reduce blur caused by the device's vibration or
Restore to default settings.
Zero shutter Turn on zero shutter delay, which will help capture the
Capture the voice.
Set the device to recognise people’s faces and help you
take photos of them.
Self timer
Select the length of the delay before the camera takes a
Continuous Continuous shooting function.
Picture size Select the size of picture.
Preview size Adjust the preview size.
Adjust the sensitivity of the imaging sensor.
Face beauty Hide facial imperfections.
Adjust the EIS level.
Microphone Turn on/off microphone.
Audio mode Activate the meeting mode to improve the quality of
Timer lapse Select the length of the delay before the camcorder
starts recording a video.
Apply a special effect.
Video quality Select a quality level for your photos.
View photos
After taking photos, select the image viewer icon to view the taken
photos or tap
to view photos.
To view more photos, scroll left or right.
To zoom in or out, place two fingers on the screen and slowly
spread them apart or pinch them together. To return to the original
size, double-tap the screen.
• To send a photo to others, tap
• Press the Option key O to access the following options:
- Delete: delete the photo.
- Slideshow: To start a slide show.
- Edit: To edit the photo with the image editor.
- Crop:To add the photo to the clipboard.
- Set picture as: To set the photo as your wallpaper or a contact
- Details: To view the detailed information of this photo.
Sound Recorder
Learn to operate your device’s voice recorder.
Record a voice memo
1 Open the application list and tap
2 Tap
to start recording.
3 Tap
to finish recording and choose to save/discard it. (Tap
listen to the voice memo before saving or discarding)
Play a voice memo
1 Tap
>Playlists>My recordings to access the voice memo list.
2 Select a voice memo to listen.
FM radio
To listen to the FM radio, you must connect a headset, which serves as
the radio antenna.
Listen to the FM radio
1 Plug a headset into your phone.
2 Tap
to enter into FM radio.
3 Tap / , The FM radio scans and saves available stations
automatically. Tap
to tune the radio frequency by +/-0.1
4 Tap
to close the radio.
Radio settings
to access the following options:
scan the radio channels and saves available stations
automatically. Tap
to view the playlist.
• Speaker : turn on the Speaker.
• Record FM: record the FM voice you want to record, Tap
start recording, tap
to stop recording. Tap
>Playlists >FM
recordings to access the voice memo list.
Set an alarm
1 In application list, tap
2 Tap
>On and set the details of the alarm, or turn on the existing
Stop an alarm
When the alarm rings,
: The alarm stops.
: The alarm will sound again after 10 minutes.
Use the stopwatch
>Start to begin the stopwatch.When you are finished, select
Use the countdown timer
Set the length of time to count down.
Select Start to begin the countdown.
When the timer expires, select Stop to stop the alarm. Tap
clear time data.
Learn to perform calculations with your phone.
Use the keys on the screen to perform basic calculations. (Scroll the
screen to view the scientific calculator).
• Press O>Clear history to clear the calculation history.
Your phone can connect to a compatible Bluetooth device for
exchanging data.
Turn on/off Bluetooth
1 From the Home screen, tap
> Bluetooth.
2 Select to turn on/off the Bluetooth.
3 Tap the Bluetooth to enter into it for other bluetooth settings.
• Turn off Bluetooth when not in use to save battery power, or in places where using a
wireless device is prohibited, such as on board an aircraft and in hospitals.
Receive data via Bluetooth
1 Turn on the Bluetooth firstly, then tap
device visible.
2 Then select Search for devices.
> Bluetooth to make
3 Select a device, Enter a pair password and select Accept to pair
with the other device.
4 On the receiving device, accept the file.
• Some devices, especially headsets or hands-free car kits, may have a fixed Bluetooth
PIN, such as 0000. If the other device has a PIN, you must enter it.
Send data via Bluetooth
1 Select a file or item, such as a contact, calendar event, memo, or
media file, from an appropriate application or My files.
2 Select an option for sending data via Bluetooth.
3 Search for and pair with a Bluetooth-enabled device.
You can connect to the Internet or other network devices anywhere an
access point or wireless hotspot is available.
Turn on Wi-Fi and connect to a Wi-Fi
From the Home screen, tap
>Wireless & networks> Wi-Fi.
Drag the Wi-Fi switch to the right, turn Wi-Fi on.
Your device searches for available Wi-Fi APs automatically.
Select an AP.
If you selected a secured network, you'll be asked to enter the
network key or password.
6 Select Connect.
Learn to create virtual private networks (VPNs) and connect
Set up a VPN profile
In the application list, tap
>Wireless & networks>More>VPN
Tap + to enter a name for the VPN server and select a VPN type.
Change the options as required.
When you are finished, select Save.
• The options available may vary depending on the VPN type.
• Your device should already be configured with Internet access. If you have trouble
accessing the Internet, you must edit the connections. If you are not sure what
information to enter, ask your VPN administrator.
• To use this feature, you must activate the screen lock feature.
Connect to a VPN
1 In the application list, tap
>Wireless & networks>VPN.
2 Select a private network.
3 Enter the user name and password, and then select Connect.
Mobile network sharing
Learn to set your device as a wireless modem or wireless access point
for PCs or other devices, and share your device's mobile network
Share mobile network via USB
1 Using a USB cable, connect the multifunction jack on your device to
a PC.
2 In
application list, select Settings>Wireless and
network>More>Tethering & portable hotspot.
3 Select USB tethering to activate the USB tethering feature. Your
device shares the mobile network connection on your PC.
4 To stop sharing the network connection, tap to turn off USB
PC connections
Learn to connect your phone to a PC with a USB cable in USB
connection modes.
1 Connect your phone to a computer with a USB cable.
2 When connected, select Turn on USB storage.
3 You phone act as a removable disk. If you insert a memory card in
the device, you can also access the file directory of the memory card
by using the device as a memory card reader.
4 Copy files from the PC to the memory card.
5 When you are finished, select Turn off USB storage .
Definition .
Set the dual SIM card information/set the SIM card for
data connection, call, message.
Activate the Wi-Fi feature to connect to a Wi-Fi AP
and access the Internet or other network devices.
Activate the Bluetooth feature to exchange
information over short distances.
Data usage
Keep track of your data usage amount, and customise
the settings for the limitation.
Airplane mode Activate Flight mode to disable all wireless functions
on your device. You can use only non-network
Set up and manage virtual private networks (VPNs).
•Set to use your device as a wireless modem by
portable hotspot making a USB connection with a computer.
•Set to use your device as a wireless access point for
other devices.
•Activate the Bluetooth tethering feature to share
your mobile network with computers via
Mobile networks •Set to use data connections on any mobile
•Set to use data connections when you are roaming.
USB Internet
Sharing Windows PC internet via USB cable
Audio profiles
Definition .
•Select the profiles of the phone.
•Set the volume and type for ringtong, alarm and
Change the settings to control the display and
backlight on your device.
View memory information for your device and
memory card.You can also format the memory card.
View the amount of battery power consumed by your
Manage running applications, move applications to or
from the storage card, and install or uninstall
Definition .
Location access Select the sources to use when determining your
Set a screen lock or manage the credential storage.
Language&input Set the operating system language and region. You
can also set onscreen keyboard options.
Reset your settings to the factory defaults and delete
all your data.
Add your email accounts,see“Email”on page 13.
power on&off
Definition .
•Set the date and time, time zone, and date or time
•Choose the time and date formats that suit you.
Set the time to power on/off automatically.
Use these settings when you’ve downloaded and
installed an accessibility tool, such as a screen reader
that provides voice feedback. You can turn
accessibility functions or services on or off.
About phone
Tap About phone>Build number for seven times,
you can open the Developer Options.
Activate and change the settings for application
View different information about the phone, such as
the battery, legal information, model number,
software version, base band version and build
If the network is available, tap System updates to
update the system to latest version.
Safety & Precaution
Keep your phone away from small children
Keep your phone and all accessories out of the reach of small children. Small parts may cause
choking or serious injury if swallowed.
Radio Waves
Your phone transmits/receives radio waves in the GSM frequency and WCDMA.
Check with the vehicle manufacturer that electronic equipment used in your vehicle will not be
affected by radio energy.
Switch off your phone...
Turn off the phone when in an aircraft. The use of mobile phones in an aircraft may be dangerous
for the operation of the aircraft, disrupt the mobile phones network and may be illegal.
In hospitals, clinics, other health care centers and anywhere else where you may be in the close
vicinity of medical equipment.
In areas with a potentially explosive atmosphere (e.g. petrol stations and also areas where the
air contains dust particles, such as metal powders).In a vehicle transporting flammable products
or a vehicle powered by liquefied petroleum gas (LPG).In quarries or other areas where blasting
operations are in progress.
Your mobile phone and your car
Avoid using your phone while driving and obey all regulations that restrict the use of mobile
phones while driving. Use hands free accessories to increase your safety when possible.
Handle your phone carefully and sensibly
For the optimal and satisfactory operation of the phone you are recommended to use the
phone in the normal operating position.
• Do not expose your phone to extreme temperatures.
• Do not immerse the phone in any liquid; if your phone is damp, switch it off, remove the battery
and let them dry for 24hrs before using them again.
• To clean the phone, wipe it with a soft cloth.
• In hot weather or after prolonged exposure to the sun (e.g., behind a window or a windscreen),
the temperature of your phone's casing might increase. Be very careful in this case when picking
up your phone and also avoid using it with an ambient temperature over 40° C.
Protect batteries from damage
You should only use Philips Authentic Accessories, as the use of any other accessories may
damage your phone and may be dangerous, and will make all guarantees for your Philips phone
null and void. The use of an unspecified type of battery may also cause an explosion.
Make sure damaged parts are replaced immediately by a qualified technician and that they are
replaced with genuine Philips replacement parts.
• Your phone is powered by a rechargeable battery.
• Use specified charger only.
• Do not incinerate.
• Do not deform or open the battery.
• Do not allow metal objects (such as keys in your pocket) to short circuit the battery contacts.
• Avoid exposure to excessive heat (>60° C or 140° F), moisture or caustic environments.
Environmental care
Remember to observe the local regulations regarding the disposal of the packaging materials,
exhausted batteries and old phone and please promote their recycling.Philips has marked the
battery and packaging with standard symbols designed to promote the recycling and appropriate
disposal of your eventual waste.
:The labeled packaging material is recyclable.
:A financial contribution has been made to the associated national packaging recovery and
recycling system.
:The plastic material is recyclable (also identifies the type of plastic).
Hearing Protection
When listening to music, adjust the volume to a moderate level.
Continuous exposure to high volume may impair your hearing.
WEEE Marking in the DFU: “Information to the Consumer”
Disposal of your old product
Your product is designed and manufactured with high quality materials and components, which can
be recycled and reused.
When this crossed-out wheeled bin symbol is attached to a product it means the product is
covered by the European Directive 2002/96/EC
Please inform yourself about the local separate collection system for electrical and electronic
Please act according to your local rules and do not dispose of your old products with your
normal household waste. The correct disposal of your old product will help prevent potential
negative consequences for the environment and human health.
This device may contain commodities, technology or software subject to export laws and regulations
from the US and other countries. Diversion contrary to law is prohibited.
If you have a pacemaker:
• Always keep the phone more than 15 cm from your pacemaker when the phone is switched on,
in order to avoid potential interference.
• Do not carry the phone in a breast pocket.
• Use the ear opposite to the pacemaker to minimize the potential interference.
• Switch off your phone if you suspect that interference is taking place.
Hearing aids
If you are a user of a hearing aid, consult your physician and hearing aid manufacturer to learn
whether your particular device is susceptible to cellular phone interference.
How to prolong the battery life of your phone
To have your mobile phone function properly, sufficient battery power is important. For the powersaving purpose, do the following, if applicable:
• Turn off the Bluetooth function of your phone.
• Set the backlight level and duration of your phone to a low value.
• Establish GPRS connection when needed. Otherwise, your phone will keep searching for GPRS
connection, and drain your battery power.
• Turn off your phone if there is no coverage. Otherwise, the phone will keep searching for
network, and drain your battery power.
The phone does not switch on
Remove/reinstall the battery. Then charge the phone until the battery icon stops scrolling. Unplug
the charger and try to switch the mobile on.
The display shows BLOCKED when you switch on the phone
Somebody tried to use your phone but didn’t know the PIN code nor the unblocking code (PUK).
Contact your service provider.
The display shows IMSI failure
This problem is related to your subscription. Contact your operator.
Your phone doesn’t return to idle screen
Long press the hang-up key or switch off the phone, check that the SIM card and the battery are
installed correctly and switch it on again.
The network symbol is not displayed
The network connection is lost. Either you are in a radio shadow (in a tunnel or between tall
buildings) or you are outside the network coverage area. Try from another place, try to reconnect
to the network (especially when abroad), check that the antenna is in place if your mobile has an
external antenna, or contact your network operator for assistance/information.
The display doesn’t respond (or the display responds slowly) to key presses
The display responds more slowly at very low temperatures. This is normal and does not affect the
operation of the phone. Take the phone to a warmer place and try again. In other cases please
contact your phone supplier.
Your battery seems to over heat
You might be using a charger that was not intended for use with your phone. Make sure you always
use the Philips authentic accessory shipped with your phone.
Your phone doesn’t display the phone numbers of incoming calls
This feature is network and subscription dependent. If the network doesn’t send the caller’s number,
the phone will display Call 1 or Withheld instead. Contact your operator for detailed information on
this subject.
You can’t send text messages
Some networks don’t allow message exchanges with other networks. First check that you have
entered the number of your SMS centre, or contact your operator for detailed information on this
You can’t receive and/or store JPEG pictures
A picture may not be accepted by your mobile phone if it is too large, if its name is too long, or if it
doesn’t have the correct file format.
You feel that you have missed some calls
Check your call divert options.
When charging, the battery icon shows no bar and the outline is flashing
Only charge the battery in an environment where the temperature does not go below 0°C (32°F) or
above 50°C (113°F).
In other cases please contact your phone supplier.
The display shows SIM failure
Check that the SIM card has been inserted correctly. If the problem persists, your SIM card may be
damaged. Contact your operator.
When attempting to use a feature in the menu, the display shows NOT ALLOWED
Some features are network dependent. They are only available, therefore, if the network or your
subscription supports them. Contact your operator for detailed information on this subject.
Your phone doesn’t work well in your car
A car contains many metallic parts that absorb electromagnetic waves which can affect the phone’s
• Check with the local authorities whether or not you are allowed to use the phone while driving.
Your phone is not charging
If the battery is completely flat, it might take several minutes of pre-charge (up to 5 minutes in some
cases) before the charging icon is displayed on the screen.
The picture captured with the phone camera is not clear
Make sure that the camera lens on both sides is clean.
Trademark Declaration
Android is a trademark of Google, Inc.
Bluetooth™ is a trade-mark owned by telefonaktiebolaget L M Ericsson, Sweden
and licensed to Philips.
PHILIPS and PHILIPS’ Shield Emblem are registered trademarks of Koninklijke
Philips N.V. manufactured by Shenzhen Sang Fei Consumer Communications Co.,
Ltd. Under license from Koninklijke Philips N.V..
Specific Absorption Rate Information
International standards
Your mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed
the limits for exposure to radio frequency (RF) energy defined by the international standards. These
recommendations have been established by the International Commission on Non-Ionizing Radiation
Protection (ICNIRP) and, the Institute of Electrical and Electronics Engineers (IEEE) that forecast a
substantial safety margin for assuring the protection of all persons, regardless of age and health.
The exposure recommendations for mobile phones use a measurement unit known as the Specific
Absorption Rate (SAR). The SAR limit recommended by the ICNIRP for the mobile phones used by
the general public is 2.0W/kg averaged over ten grams of tissue and, is 1.6W/kg averaged over one
gram of tissue by IEEE Std 1528 for the head.
Tests for SAR have been conducted using recommended operating positions with the mobile phone
transmitting at its highest certified power level in all tested frequency bands. Although the SAR is
determined at the highest certified power level, the actual SAR levels of the mobile phone while
operating are generally below the maximum SAR value. This is because the phone is designed to
operate at multiple power levels so as to use only the power required to reach the network. In
general, the closer you are to a base station antenna, the lower the power output.
While there may be differences between the SAR levels of various phones and at various positions,
they all meet the international protection standards for exposure to radio waves.
The highest SAR value for this W3500 model phone when tested for use at ear was 0.475
W/kg and when worn on the body was 0.413W/kg for ICNIRP recommendation.
For limiting the radio waves exposure, it is recommended to reduce the mobile phone call duration
or to use a headset. The purpose of those precautions is to take the mobile phone away from the
head and the body.
Declaration of Conformity
Shenzhen Sang Fei Consumer
Communications Co., Ltd.
11 Science and Technology Road,
Shenzhen Hi-tech Industrial Park,
Nanshan District, Shenzhen 518057
declare under our sole responsibility that the product
Philips W3500
TAC number: 86281302
to which this declaration relates, is in conformity with the following Standards:
EN 60950-1:2006/A12:2011
HEALTH : EN 62209-1:2006, EN 62209-2:2010
EN 50360:2001
EN 62479:2010 EN 50566:2013
EN 301 489-1 v1.9.2, EN 301 489-3 V1.6.1
EN 301 489-7 v1.3.1, EN 301 489-17 v2.2.1
EN 301 489-24 v1.5.1, EN 55013:2001/A2:2006
EN 55020:2007/A11:2011, EN 55022:2010, EN 55024:2010
EN 300 328 V1.7.1, EN300 440-2 V1.4.1, EN 301 511 V9.0.2
EN 301 908-1 V5.2.1, EN 301 908-2 V5.2.1
We hereby declare that (all essential radio test suites have been carried out and that) the above
named product is in conformity to all the essential requirements of Directive 1999/5/EC.
The Conformity assessment procedure referred to in Article 10 and detailed in Annex III or IV of
Directive 1999/5/EC has been followed with the involvement of the following Notified Body(ies):
TÜV SÜD BABT Octagon House, Concorde Way, Segensworth North, Fareham, Hampshire, PO15
Identification mark: CE0168
December 6, 2013
Quality Manager