Samsung Galaxy Core 2 SM-G355H 4GB Black

SM-G355H/DS
SM-G355H
User Manual
www.samsung.com
About this manual
This device provides high quality mobile communication and entertainment using Samsung’s
high standards and technological expertise. This user manual is specially designed to detail
the device’s functions and features.
• Please read this manual before using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Images and screenshots may differ in appearance from the actual product.
• Content may differ from the final product, or from software provided by service providers
or carriers, and is subject to change without prior notice. For the latest version of the
manual, refer to the Samsung website, www.samsung.com.
• Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Applications related to the content may not work
properly depending on the device’s specifications and the environment that it is used in.
• Available features and additional services may vary by device, software, or service
provider.
• Applications and their functions may vary by country, region, or hardware specifications.
Samsung is not liable for performance issues caused by applications from any provider
other than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or applications to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
• You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services. To avoid additional charges, select
an appropriate data tariff plan. For details, contact your service provider.
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About this manual
• Default applications that come with the device are subject to updates and may no longer
be supported without prior notice. If you have questions about an application provided
with the device, contact a Samsung Service Centre. For user-installed applications,
contact service providers.
• Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
• Supported features may differ or be labelled differently depending on whether your
device is a single or dual SIM model.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Note: notes, usage tips, or additional information
Copyright
Copyright © 2014 Samsung Electronics
This guide is protected under international copyright laws.
No part of this guide may be reproduced, distributed, translated, or transmitted in any form or
by any means, electronic or mechanical, including photocopying, recording, or storing in any
information storage and retrieval system, without the prior written permission of Samsung
Electronics.
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About this manual
Trademarks
• SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
• Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are
registered trademarks of the Wi-Fi Alliance.
• All other trademarks and copyrights are the property of their respective owners.
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Table of Contents
Getting started
35 Securing the device
37 Upgrading the device
7 Device layout
8Buttons
9 Package contents
10 Installing the SIM or USIM card and
battery
14 Charging the battery
16 Inserting a memory card
18 Turning the device on and off
19 Holding the device
19 Locking and unlocking the device
19 Adjusting the volume
19 Switching to silent mode
20 Using dual SIM or USIM cards
Communication
38Phone
43Contacts
46Messages
47Email
49 Google Mail
51Hangouts
51Google+
52Photos
52ChatON
Basics
Web & network
21 Indicator icons
22 Using the touch screen
25 Rotating the screen
26Notifications
27 Home screen
29 Applications screen
30 Using applications
31 Entering text
32 Connecting to a Wi-Fi network
33 Setting up accounts
34 Transferring files
53Internet
54Chrome
55Bluetooth
Media
57Camera
63Gallery
65Video
66YouTube
67Radio
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Table of Contents
Application & media stores
69
70
70
71
71
71
71
85 SIM card manager (dual SIM models)
86 More networks
87 Lock screen
87Sound
88Display
89Call
90Storage
90 Power saving mode
90Battery
91 Application manager
91Location
91Security
92 Language and input
95 Backup and reset
95 Add account
95 Date and time
96Accessibility
97Accessories
97Printing
97 About device
97 Google Settings
Play Store
Samsung Apps
Play Books
Play Movies & TV
Play Music
Play Games
Play Newsstand
Utilities
72Memo
73 S Planner
74Drive
75Clock
76Calculator
77 Voice Recorder
78Google
79 Voice Search
79 My files
81Downloads
Troubleshooting
Travel & local
82Maps
Settings
83 About Settings
83Wi-Fi
84Bluetooth
84 Tethering and Mobile hotspot
85 Flight mode
85 Data usage
6
Getting started
Device layout
Earpiece
Front camera
Touch screen
Power button
Home button
Recent apps button
Back button
Microphone
Multipurpose jack
Rear camera
Headset jack
Flash
GPS antenna
Volume button
Back cover
Speaker
Main antenna
7
Getting started
• Do not cover the antenna area with your hands or other objects. This may cause
connectivity problems or drain the battery.
• Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
• Do not allow water to contact the touch screen. The touch screen may malfunction
in humid conditions or when exposed to water.
Buttons
Button
Function
• Press and hold to turn the device on or off.
Power
• Press and hold for more than 7 seconds to reset the device if
it has fatal errors or hang-ups, or freezes.
• Press to lock or unlock the device. The device goes into lock
mode when the touch screen turns off.
Recent apps
Home
• Tap to open the list of recent applications.
• Press to return to the Home screen.
• Press and hold to launch Google search.
Back
• Tap to return to the previous screen.
Volume
• Press to adjust the device volume.
8
Getting started
Package contents
Check the product box for the following items:
• Device
• Battery
• Quick start guide
• The items supplied with the device and any available accessories may vary
depending on the region or service provider.
• The supplied items are designed only for this device and may not be compatible
with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make
sure they are compatible with the device before purchase.
• Other accessories may not be compatible with your device.
• Use only Samsung-approved accessories. Malfunctions caused by using
unapproved accessories are not covered by the warranty service.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
9
Getting started
Installing the SIM or USIM card and battery
Insert the SIM or USIM card provided by the mobile telephone service provider, and the
included battery.
Only microSIM cards work with the device.
1 Remove the back cover.
Be careful not to damage your fingernails when you remove the back cover.
Do not bend or twist the back cover excessively. Doing so may damage the cover.
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Getting started
2 ► Dual SIM models: Insert the SIM or USIM card with the gold-coloured contacts facing
downwards.
Insert the primary SIM or USIM card into SIM card slot 1 ( 1 ) and the secondary SIM or
USIM card into SIM card slot 2 ( 2 ).
1
2
► Single SIM models: Insert the SIM or USIM card with the gold-coloured contacts
facing downwards.
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Getting started
• Do not remove the protective tape covering the antenna, as this can damage the
antenna.
• Do not insert a memory card into the SIM card slot. If a memory card happens to
be lodged in the SIM card slot, take the device to a Samsung Service Centre to
remove the memory card.
• Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
3 Insert the battery.
2
1
4 Replace the back cover.
12
Getting started
Removing the SIM or USIM card and battery
1 Remove the back cover.
2 ► Dual SIM models: Pull out the battery, and then the SIM or USIM card.
► Single SIM models: Pull out the SIM or USIM card.
13
Getting started
Charging the battery
Use the charger to charge the battery before using it for the first time. A computer can be also
used to charge the device by connecting them via the USB cable.
Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or
cables can cause the battery to explode or damage the device.
• When the battery power is low, the battery icon appears empty.
• If the battery is completely discharged, the device cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge for
a few minutes before turning on the device.
• If you use multiple applications at once, network applications, or applications
that need a connection to another device, the battery will drain quickly. To avoid
disconnecting from the network or losing power during a data transfer, always use
these applications after fully charging the battery.
Charging with the charger
Plug the small end of the charger into the multipurpose jack of the device, and plug the large
end of the charger into an electric socket.
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
14
Getting started
• The device can be used while it is charging, but it may take longer to fully charge
the battery.
• If the device receives an unstable power supply while charging, the touch screen
may not function. If this happens, unplug the charger from the device.
• While charging, the device may heat up. This is normal and should not affect the
device’s lifespan or performance. If the battery gets hotter than usual, the charger
may stop charging.
• If the device is not charging properly, take the device and the charger to a
Samsung Service Centre.
After fully charging, disconnect the device from the charger. First unplug the charger from the
device, and then unplug it from the electric socket.
Do not remove the battery before removing the charger. This may damage the
device.
To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not in
use to avoid wasting power. The charger should remain close to the electric socket
and easily accessible while charging.
Checking the battery charge status
When you charge the battery while the device is off, the following icons will show the current
battery charge status:
Charging
Fully charged
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Getting started
Reducing the battery consumption
Your device provides options that help you save battery power. By customising these options
and deactivating features in the background, you can use the device longer between charges:
• When you are not using the device, switch to sleep mode by pressing the Power button.
• Close unnecessary applications with the task manager.
• Deactivate the Bluetooth feature.
• Deactivate the Wi-Fi feature.
• Deactivate auto-syncing of applications.
• Decrease the backlight time.
• Decrease the brightness of the display.
Inserting a memory card
Your device accepts memory cards with maximum capacities of 64 GB. Depending on the
memory card manufacturer and type, some memory cards may not be compatible with your
device.
• Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
• Use caution to insert the memory card right-side up.
• The device supports the VFAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device asks to reformat the
memory card.
• Frequent writing and erasing of data shortens the lifespan of memory cards.
• When inserting a memory card into the device, the memory card’s file directory
appears in the SD card folder.
16
Getting started
1 Remove the back cover and battery.
2 Insert a memory card with the gold-coloured contacts facing downwards.
3 Replace the battery and back cover.
Removing the memory card
Before removing the memory card, first unmount it for safe removal. On the Home screen, tap
→ Settings → Storage → Unmount SD card.
1 Remove the back cover and battery.
2 Pull out the memory card.
3 Replace the battery and back cover.
Do not remove the memory card while the device is transferring or accessing
information. Doing so can cause data to be lost or corrupted or damage to the
memory card or device. Samsung is not responsible for losses that result from the
misuse of damaged memory cards, including the loss of data.
17
Getting started
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
On the Home screen, tap → Settings → Storage → Format SD card → Format USB
storage → Erase everything.
Before formatting the memory card, remember to make backup copies of all
important data stored on the device. The manufacturer’s warranty does not cover loss
of data resulting from user actions.
Turning the device on and off
When turning on the device for the first time, follow the on-screen instructions to set up your
device.
Press and hold the Power button for a few seconds to turn on the device.
• Follow all posted warnings and directions from authorised personnel in areas
where the use of wireless devices is restricted, such as aeroplanes and hospitals.
• Press and hold the Power button and tap Flight mode to disable the wireless
features.
To turn off the device, press and hold the Power button, and then tap Power off.
18
Getting started
Holding the device
Do not cover the antenna area with your hands or other objects. This may cause connectivity
problems or drain the battery.
Locking and unlocking the device
When not in use, lock the device to prevent unwanted operation. Pressing the Power button
turns off the screen and puts the device into lock mode. The device automatically gets locked
if it is not used for a specified period.
To unlock the device, press the Power button or the Home button when the touch screen is
turned off, tap anywhere on the screen, and then flick your finger in any direction.
Adjusting the volume
Press the Volume button up or down to adjust the ringtone volume, or to adjust the sound
volume when playing music or video.
Switching to silent mode
Use one of the following methods:
• Press and hold the Volume button down until it switches to silent mode.
• Press and hold the Power button, and then tap Mute or Vibrate.
• Open the notifications panel at the top of the screen, and then tap Sound or Vibrate.
19
Getting started
Using dual SIM or USIM cards
If you insert two SIM or USIM cards, you can have two phone numbers or service providers for
a single device.
Activating SIM or USIM cards
On the Home screen, tap → Settings → SIM card manager. Drag one or both of the
switches for the SIM or USIM cards to the right.
If both cards are activated, you can receive calls and messages on each card. While
you are on a call on one card, you can answer a new call on the other card. When you
answer the second call, the first call will be placed on hold.
Changing the display name and icon of SIM or USIM cards
On the Home screen, tap → Settings → SIM card manager. Select a SIM or USIM card and
tap Select icon or Register name. Set a display name and icon for each card.
Switching between cards
When two SIM or USIM cards are activated, card selection icons appear on the dashboard of
the notifications panel. Open the notifications panel and then select a card.
20
Basics
Indicator icons
The icons displayed at the top of the screen provide information about the status of the
device. The icons listed in the table below are most common.
Icon
Meaning
No signal
/
Signal strength
/
Currently accessing SIM or USIM card (dual SIM models)
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected
Wi-Fi connected
Bluetooth feature activated
GPS activated
Call in progress
Missed call
Connected to computer
No SIM or USIM card
New text or multimedia message
Alarm activated
Mute mode activated
Vibration mode activated
Flight mode activated
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Basics
Icon
Meaning
Error occurred or caution required
Battery power level
Using the touch screen
Use only fingers to use the touch screen.
• Do not allow the touch screen to come into contact with other electrical devices.
Electrostatic discharges can cause the touch screen to malfunction.
• To avoid damaging the touch screen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips.
• The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.
• Leaving the touch screen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touch screen when you do not use the
device.
Finger gestures
Tapping
To open an application, to select a menu item, to press an on-screen button, or to enter a
character using the on-screen keyboard, tap it with a finger.
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Basics
Tapping and holding
Tap and hold an item for more than 2 seconds to access available options.
Dragging
To move an icon, thumbnail, or preview to a new location, tap and hold it and drag it to the
target position.
Double-tapping
Double-tap on a webpage or image to zoom in a part. Double-tap again to return.
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Basics
Flicking
Flick left or right on the Home screen or the Applications screen to see another panel. Flick up
or down to scroll through a webpage or a list, such as contacts.
Pinching
Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.
24
Basics
Rotating the screen
Many applications allow display in either portrait or landscape orientation. Rotating the
device causes the display to automatically adjust to fit the new screen orientation.
To prevent the display from rotating automatically, open the notifications panel and deselect
Screen rotation.
• Some applications do not allow screen rotation.
• Some applications display a different screen depending on the orientation. The
calculator turns into a scientific calculator when rotated to landscape.
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Basics
Notifications
Notification icons appear on the status bar at the top of the screen to report missed calls, new
messages, calendar events, device status, and more. Drag down from the status bar to open
the notifications panel. Scroll the list to see additional alerts. To close the notifications panel,
drag up the bar that is at the bottom of the screen.
From the notifications panel, you can view your device’s current status and use the following
options:
• Wi-Fi: Activate or deactivate the Wi-Fi feature.
• Location: Activate or deactivate the GPS feature.
• Sound: Activate or deactivate silent mode. You can vibrate or mute your device in silent
mode.
• Screen rotation: Allow or prevent the interface from rotating when you rotate the device.
• Bluetooth: Activate or deactivate the Bluetooth feature.
• Mobile data: Activate or deactivate the data connection.
• Mobile hotspot: Activate or deactivate the Wi-Fi tethering feature.
• Sync: Activate or deactivate auto-syncing of applications.
• Power saving: Activate or deactivate power-saving mode.
• Flight mode: Activate or deactivate flight mode.
The available options may vary depending on the region or service provider.
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Basics
Home screen
The Home screen is the starting point to access all of the device’s features. It displays indicator
icons, widgets, shortcuts to applications, and others.
The Home screen can have multiple panels. To view other panels, scroll left or right.
Rearranging items
Adding an application icon
On the Home screen, tap
preview.
, tap and hold an application icon, and then drag it into a panel
Moving an item
Tap and hold an item and drag it to a new location. To move it to another panel, drag it to the
side of the screen.
Removing an item
Tap and hold an item, and drag it to the rubbish bin that appears at the top of the Home
screen. When the rubbish bin turns red, release the item.
Rearranging panels
Adding a new panel
Pinch on the screen and tap
.
Moving a panel
Pinch on the screen, tap and hold a panel preview, and then drag it to a new location.
Removing a panel
Pinch on the screen, tap and hold a panel preview, and then drag it to the rubbish bin at the
top of the screen.
27
Basics
Setting wallpaper
Set an image or photo stored in the device as wallpaper for the Home screen.
On the Home screen, tap and hold the empty area, tap Wallpapers → Home screen, and
then select one of the following:
• Gallery: See photos taken by the device’s camera or images downloaded from the
Internet.
• Live wallpapers: See animated images.
• Photos: See images in Photos.
• Wallpapers: See wallpaper images.
Select an image, resize the frame if necessary, and then set it as wallpaper.
Using widgets
Widgets are small applications that provide convenient functions and information on your
Home screen. To use them, add widgets from the widgets panel to the Home screen.
• Some widgets connect to web services. Using a web-based widget may result in
additional charges.
• The widgets available may vary depending on the region or service provider.
On the Home screen, tap and hold the empty area, tap Widgets. Scroll left or right on the
widgets panel, tap and hold a widget to add it to the Home screen, and then drag it into a
panel preview. Put it on a location you want, resize it by dragging the frame if necessary, and
then tap anywhere on the screen to save the location of the widget.
To add a widget to a new panel, drag it to the last panel.
28
Basics
Applications screen
The Applications screen displays icons for all applications, including any new applications
installed.
On the Home screen, tap
to open the Applications screen.
To view other panels, scroll left or right.
Rearranging applications
Tap → Edit, tap and hold an application, and then drag it to a new location. To move it to
another panel, drag it to the side of the screen.
Organising with folders
Put related applications together in a folder for convenience.
Tap and hold an application, drag it to Create folder, and then enter a folder name. Put
applications into the new folder by dragging.
Installing applications
Use application stores, such as Samsung Apps, to download and install applications.
Uninstalling applications
Tap → Uninstall/disable apps, and then select an application to uninstall it.
Default applications that come with the device cannot be uninstalled.
29
Basics
Disabling applications
Tap → Uninstall/disable apps, and then select an application to disable it.
To enable applications, on the Applications screen, tap → Show disabled apps, select the
applications, and then tap Done.
• Downloaded applications and some default applications that come with the
device cannot be disabled.
• When you use this feature, disabled applications disappear from the Applications
screen but are still stored in the device.
Using applications
This device can run many different types of applications, ranging from media to Internet
applications.
Opening an application
On the Home screen or the Applications screen, select an application icon to open it.
Some applications are grouped into folders. Tap a folder, and then tap an application
to open it.
Opening from recently-used applications
Tap
to open the list of recently-used applications.
Select an application icon to open.
Closing an application
Close applications not in use to save battery power and maintain device performance.
→ , and then tap End next to an application to close it. To close all running
Tap
→ .
applications, tap End all. Alternatively, tap
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Basics
Entering text
Use the Samsung keyboard or the voice input feature to enter text.
Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.
Changing the keyboard type
Tap any text field, open the notifications panel, tap Choose input method, and then select
the type of keyboard to use.
Using the Samsung keyboard
Changing the keyboard layout
Tap
, select a language, and then tap Qwerty keyboard or 3x4 keyboard.
• On the 3x4 keyboard, a key has three or four characters. To enter a character, tap
repeatedly the key corresponding to the character.
• The keyboard layout may not be changed in some languages.
Enter uppercase.
Delete a preceding character.
Enter numerals and punctuation
marks.
Break to the next line.
Set options for the Samsung
keyboard.
Enter a space.
Entering uppercase
Tap
before entering a character. For all caps, tap it twice.
31
Basics
Changing language keyboards
Add languages to the keyboard, and then slide the space key left or right to change language
keyboards.
Entering text by voice
Activate the voice input feature and then speak into the microphone. The device displays
what you speak.
If the device does not recognise your words correctly, tap the underlined text and select an
alternative word or phrase from the dropdown list.
To change the language or add languages for the voice recognition, tap the current language.
Copying and pasting
Tap and hold over text, drag or to select more or less text, and then tap Copy to copy or
Cut to cut. The selected text is copied to the clipboard.
To paste it into a text entry field, tap and hold at the point where it should be inserted, and
then tap Paste.
Connecting to a Wi-Fi network
Connect the device to a Wi-Fi network to use the Internet or share media files with other
devices. (p. 83)
Turning Wi-Fi on and off
Open the notifications panel, and then tap Wi-Fi to turn it on or off.
Turn off Wi-Fi to save the battery when not in use.
32
Basics
Joining Wi-Fi networks
On the Applications screen, tap Settings → Wi-Fi, and then drag the Wi-Fi switch to the right.
Select a network from the list of detected Wi-Fi networks, enter a password if necessary, and
then tap Connect. Networks that require a password appear with a lock icon. After the device
connects to a Wi-Fi network, the device will automatically connect to it any time it is available.
Adding Wi-Fi networks
If the desired network does not appear in the networks list, tap Add Wi-Fi network at the
bottom of the networks list. Enter the network name in Network SSID, select the security
type and enter the password if it is not an open network, and then tap Connect.
Forgetting Wi-Fi networks
Any network that has ever been used, including the current network, can be forgotten so the
device will not automatically connect to it. Select the network in the networks list, and then
tap Forget.
Setting up accounts
Google applications, such as Play Store, require a Google account, and Samsung Apps
requires a Samsung account. Create Google and Samsung accounts to have the best
experience with the device.
Adding accounts
Follow the instructions that appear when opening a Google application without signing in to
set up a Google account.
To sign in with or sign up for a Google account, on the Applications screen, tap Settings →
Add account → Google. After that, tap New to sign up, or tap Existing, and then follow the
on-screen instructions to complete the account setup. More than one Google account can be
used on the device.
Set up a Samsung account as well.
33
Basics
Removing accounts
On the Applications screen, tap Settings, select an account name under ACCOUNTS, select
the account to remove, and then tap Remove account.
Transferring files
Move audio, video, image, or other types of files from the device to the computer, or vice
versa.
Connecting with Samsung Kies
Samsung Kies is a computer application that manages media contents and personal
information with Samsung devices. Download the latest Samsung Kies from the Samsung
website.
1 Connect the device to the computer using the USB cable.
Samsung Kies launches on the computer automatically. If Samsung Kies does not launch,
double-click the Samsung Kies icon on the computer.
2 Transfer files between your device and the computer.
Refer to the Samsung Kies help for more information.
Connecting with Windows Media Player
Ensure that Windows Media Player is installed on the computer.
1 Connect the device to the computer using the USB cable.
2 Open Windows Media Player and sync music files.
34
Basics
Connecting as a media device
1 Connect the device to the computer using the USB cable.
2 Open the notifications panel, and then tap Connected as a media device → Media
device (MTP).
Tap Camera (PTP) if your computer does not support Media Transfer Protocol (MTP) or
not have any appropriate driver installed.
3 Transfer files between your device and the computer.
Securing the device
Prevent others from using or accessing personal data and information stored in the device by
using the security features. The device requires an unlock code whenever unlocking it.
Setting a pattern
On the Applications screen, tap Settings → Lock screen → Screen lock → Pattern.
Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it.
Set a backup unlock PIN to unlock the screen when you forget the pattern.
35
Basics
Setting a PIN
On the Applications screen, tap Settings → Lock screen → Screen lock → PIN.
Enter at least four numbers, and then enter the password again to verify it.
Setting a password
On the Applications screen, tap Settings → Lock screen → Screen lock → Password.
Enter at least four characters including numbers and symbols, and then enter the password
again to verify it.
Unlocking the device
Turn on the screen by pressing the Power button or the Home button, and enter the unlock
code.
If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it.
36
Basics
Upgrading the device
The device can be upgraded to the latest software.
This feature may not be available depending on the region or service provider.
Upgrading with Samsung Kies
Launch Samsung Kies and connect the device to the computer. Samsung Kies automatically
recognises the device and shows available updates in a dialogue box, if any. Click the Update
button in the dialogue box to start upgrading. Refer to the Samsung Kies help for details on
how to upgrade.
• Do not turn off the computer or disconnect the USB cable while the device is
upgrading.
• While upgrading the device, do not connect other media devices to the computer.
Doing so may interfere with the update process.
Upgrading over the air
The device can be directly upgraded to the latest software by the firmware over-the-air
(FOTA) service.
On the Applications screen, tap Settings → About device → Software update → Update.
37
Communication
Phone
Use this application to make or answer a call.
Tap Phone on the Applications screen.
Making calls
Making a call
Use one of the following methods:
• Keypad:
► Dual SIM models: Enter the number using the keypad, and then tap
or
.
► Single SIM models: Enter the number using the keypad, and then tap .
• Logs: Make a call from the history of incoming and outgoing calls and messages.
• Favourites: Make a call from the list of favourite contacts.
• Contacts: Make a call from the contacts list.
Speed dial numbers
For speed dial numbers, tap and hold the corresponding digit.
Number prediction
When entering numbers on the keypad, automatic predictions appear. Select one of these to
make a call.
38
Communication
Finding contacts
Enter a name, phone number, or email address to find a contact in the contacts list. As
characters are entered, predicted contacts appear. Select one to place a call to it.
Making an international call
► Dual SIM models: Tap and hold 0 until the + sign appears. Enter the country code, area
code, and phone number, and then tap or .
► Single SIM models: Tap and hold 0 until the + sign appears. Enter the country code, area
code, and phone number, and then tap .
During a call
The following actions are available:
• Add call: Dial a second call.
• Keypad: Open the keypad.
• End call: End the current call.
• Speaker: Activate the speakerphone. Keep the device away from your ears when using
the speakerphone.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Headset: Switch to a Bluetooth headset if it is connected to the device.
• Swap: Switch between two calls.
• Merge: Make a multiparty call when connected to two calls. Repeat this to add more
parties. This feature is available only if the multiparty call service is active.
• → Contacts: Open the contacts list.
• → Memo: Create a memo.
• → Message: Send a message.
• → Hold: Hold a call. Tap Unhold to retrieve the held call.
• → Extra volume: Increase the volume.
• → Call settings: Configure settings for voice call.
• → Transfer: Connect the first party to the second party. This disconnects you from the
conversation.
39
Communication
Adding contacts
To add a phone number to the contacts list from the keypad, enter the number and tap Add
to contacts.
Sending a message
Tap → Send message to send a message to the number on display.
Viewing call logs
Tap Logs to view the history of incoming and outgoing calls.
► Dual SIM models: To filter a call log, tap → View → a SIM or USIM card, and then select
an option.
► Single SIM models: To filter a call log, tap → View, and then select an option.
Fixed dialling number
The device can be set to restrict outgoing calls only to numbers with specified prefixes. Those
prefixes are stored in the SIM or USIM card.
► Dual SIM models: Tap → Call settings → Additional settings → a SIM or USIM card →
Fixed Dialling Numbers → Enable FDN, and then enter the PIN2 supplied with the SIM or
USIM card. Tap FDN list and add numbers.
► Single SIM models: Tap → Call settings → Additional settings → Fixed Dialling
Numbers → Enable FDN, and then enter the PIN2 supplied with the SIM or USIM card. Tap
FDN list and add numbers.
Call barring
The device can be set to prevent certain calls from being made. For example, international
calling can be disabled.
► Dual SIM models: Tap → Call settings → Additional settings → a SIM or USIM card →
Call barring, select a call type, select a call barring option, and then enter a password.
► Single SIM models: Tap → Call settings → Additional settings → Call barring, select a
call type, select a call barring option, and then enter a password.
40
Communication
Receiving calls
Answering a call
When a call comes in, drag
outside the large circle.
If the call waiting service is active, another call can be made. When the second call is
answered, the first call is put on hold.
Rejecting a call
When a call comes in, drag
outside the large circle.
To send a message when rejecting an incoming call, drag the reject message bar upwards. To
create the rejection message, tap → Call settings → Set up call reject messages.
Missed calls
If a call is missed,
missed calls.
appears on the status bar. Open the notifications panel to view the list of
Call waiting
Call waiting is a service provided by the service provider. A user can use this service to
suspend a current call and switch to an incoming call. This service is not available for video
calls.
► Dual SIM models: To make use of this service, tap → Call settings → Additional
settings → a SIM or USIM card → Call waiting.
► Single SIM models: To make use of this service, tap → Call settings → Additional
settings → Call waiting.
Call forwarding
The device can be set to send incoming calls to a specified number.
► Dual SIM models: Tap → Call settings → Additional settings → a SIM or USIM card →
Call forwarding, and then select a call type and condition. Enter a number and tap Enable.
► Single SIM models: Tap → Call settings → Additional settings → Call forwarding, and
then select a call type and condition. Enter a number and tap Enable.
41
Communication
Video calls
Making a video call
Enter the number, and then tap
. Or, select a contact from the contacts list, and tap
.
During a video call
The following actions are available:
• Switch: Switch between the front and rear camera.
• Mute: Turn off the microphone so that the other party cannot hear you.
• End call: End the current call.
• → Hide me: Hide your image from the other party.
• → Outgoing image: Select an image to show it to the other party.
• → Capture image: Capture the other party’s image.
• → Record video: Take a video of the other party’s images.
• → Keypad: Open the keypad.
• → Speaker off: Deactivate the speakerphone feature.
• → Switch to headset: Switch to a Bluetooth headset if it is connected to the device.
Listening to a voice message
Tap and hold 1 on the keypad, and then follow the instructions from your service provider.
42
Communication
Contacts
Use this application to manage contacts, including phone numbers, email addresses, and
others.
Tap Contacts on the Applications screen.
Managing contacts
Tap Contacts.
Creating a contact
Tap
and enter contact information.
• : Add an image.
• /
: Add or delete a contact field.
Editing a contact
Select a contact to edit, and then tap
.
Deleting a contact
Tap → Delete.
Setting a speed dial number
Tap → Speed dial setting, select a speed dial number, and then select a contact for it. To
remove a speed dial number, tap and hold it, and then tap Remove.
43
Communication
Searching for contacts
Tap Contacts.
Use one of the following search methods:
• Scroll up or down the contacts list.
• Tap the search field at the top of the contacts list and enter search criteria.
Once a contact is selected, take one of the following actions:
• : Add to favourite contacts.
• /
: Make a voice or video call.
• : Compose a message.
• : Compose an email.
Displaying contacts
Tap Contacts.
By default, the device shows all saved contacts.
Tap → Contacts to display, and then select a location where contacts are saved.
Importing and exporting contacts
Tap Contacts.
Importing contacts
Tap → Import/Export, and then select an import option.
Exporting contacts
Tap → Import/Export, and then select an export option.
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Communication
Favourite contacts
Tap Favourites.
Tap
to add contacts to favourites.
Tap , and then take one of the following actions:
• Remove from favourites: Remove contacts from favourites.
Contact groups
Tap Groups.
Adding contacts to a group
Select a group, and then tap
. Select contacts to add, and then tap Done.
Managing groups
Tap , and then take one of the following actions:
• Delete groups: Select user-added groups, and then tap
deleted.
. Default groups cannot be
Sending a message or email to a group’s members
Select a group, tap → Send message or Send email, select members, and then tap Done.
45
Communication
Business card
Tap Contacts.
Create a business card and send it to others.
Tap Set up my profile, enter details, such as phone number, email address, and postal
address, and then tap Save. If user information has been saved when you set up the device,
select the business card, and then tap to edit.
Tap → Share namecard via, and then select a sharing method.
Messages
Use this application to send text messages (SMS) or multimedia messages (MMS).
Tap Messages on the Applications screen.
You may incur additional charges for sending or receiving messages while you are
outside your home service area. For details, contact your service provider.
Sending messages
► Dual SIM models: Tap
► Single SIM models: Tap
, add recipients, enter a message, and then tap
, add recipients, enter a message, and then tap
Use the following methods to add recipients:
• Enter a phone number.
• Tap
, select contacts, and then tap Done.
Use the following methods to make a multimedia message:
• Tap
, and attach images, videos, contacts, events, and others.
• Tap → Insert smiley to insert emoticons.
• Tap → Add subject to enter a subject.
46
or
.
.
Communication
Sending scheduled messages
While composing a message, tap → Schedule message. Set a time and date, and then tap
Done. The device will send the message at the specified time and date.
• If the device is turned off at the scheduled time, is not connected to the network,
or the network is unstable, the message will not be sent.
• This feature is based on the time and date set on the device. The time and date
may be incorrect if you move across time zones and the network does not update
the information.
Viewing incoming messages
Incoming messages are grouped into message threads by contact.
Select a contact to view the person’s message.
Email
Use this application to send or view email messages.
Tap Email on the Applications screen.
Setting up email accounts
Set up an email account when opening Email for the first time.
Enter the email address and password. Tap Next for a private email account, such as Google
Mail, or tap Manual setup for a company email account. After that, follow the on-screen
instructions to complete the setup.
To set up another email account, tap → Settings → Add account.
Sending messages
Tap the email account to use, and then tap
subject, and message, and then tap .
at the bottom of the screen. Enter recipients,
Tap
to add a recipient from the contacts list.
Tap
to attach images, videos, contacts, memos, events, and others.
47
Communication
Sending scheduled messages
While composing a message, tap → Scheduled email. Tick Scheduled email, set a time and
date, and then tap Done. The device will send the message at the specified time and date.
• If the device is turned off at the scheduled time, is not connected to the network,
or the network is unstable, the message will not be sent.
• This feature is based on the time and date set on the device. The time and date
may be incorrect if you move across time zones and the network does not update
the information.
Reading messages
Select an email account to use, and new messages are retrieved. To manually retrieve new
messages, tap .
Tap a message to read.
Delete the message.
Access additional options.
Add this email address to the
contacts list.
Mark the message as a reminder.
Open attachments.
Forward the message.
Go to the previous or next
message.
Reply to all recipients.
Reply to the message.
Tap the attachment tab to open attachments, and then tap Save to save it.
48
Communication
Google Mail
Use this application to quickly and directly access the Google Mail service.
Tap Google Mail on the Applications screen.
• This application may not be available depending on the region or service provider.
• This application may be labelled differently depending on the region or service
provider.
Sending messages
In any mailbox, tap
, enter recipients, a subject, and a message, and then tap
Tap → Attach file to attach images, videos, music, and others.
Tap → Add Cc/Bcc to add more recipients.
Tap → Save draft to save the message for later delivery.
Tap → Discard to start over.
Tap → Settings to change the Google Mail settings.
Tap → Send feedback to report your opinions for application development.
Tap → Help to access help information for the Google Mail.
49
.
Communication
Reading messages
Keep the message for long-term
storage.
Delete the message.
Access additional options.
Reply to all recipients, forward
the message to others, or print
the message.
Mark the message as a reminder.
Reply to the message.
Preview attachment.
Labels
Google Mail does not use actual folders, but uses labels instead. When Google Mail is
launched, it displays messages labelled Inbox.
Tap to view messages in other labels.
To add a label to a message, select the message, tap → Change labels, and then select the
label to assign.
50
Communication
Hangouts
Use this application to chat with others.
Tap Hangouts on the Applications screen.
This application may not be available depending on the region or service provider.
Select a friend from the friends list or enter data to search and select a friend from the results
to start chatting.
Google+
Use this application to stay connected with people via Google’s social network service.
Tap Google+ on the Applications screen.
This application may not be available depending on the region or service provider.
Tap All to change the category, and then scroll up or down to view posts from your circles.
51
Communication
Photos
Use this application to view and share images or videos via Google’s social network services.
Tap Photos on the Applications screen.
This application may not be available depending on the region or service provider.
Select one of the following categories:
• ALL: View all the images or videos that are taken or downloaded to the device.
• HIGHLIGHTS: View images or videos grouped by date or album. Tap to view all of the
images or videos in the group.
Then, select an image or video.
While viewing it, use one of the following icons:
• : Modify the image.
• : Share the image or video with others.
• : Delete the image or video.
ChatON
Use this application to chat with any device. To use this application, you must sign in to your
Samsung account or verify your phone number.
Tap ChatON on the Applications screen.
This application may not be available depending on the region or service provider.
Create a buddies list by entering phone numbers or Samsung account email addresses, or
by selecting buddies from the list of suggestions. Alternatively, tap → Sync contact list to
manually sync contacts from the device.
Tap
, select buddies to start chatting with, and then tap Done.
52
Web & network
Internet
Use this application to browse the Internet.
Tap Internet on the Applications screen.
Viewing webpages
Tap the address field, enter the web address, and then tap Go.
Tap to access additional options while viewing a webpage.
To change the search engine, tap the address field, and then tap the search engine icon next
to the web address.
Opening a new page
Tap
→
.
To go to another webpage, tap
, and then tap the page to select it.
Searching the web by voice
Tap the address field, tap
keywords that appear.
→ , speak a keyword, and then select one of the suggested
This feature may not be available depending on the region or service provider.
Bookmarks
To bookmark the current webpage, tap
→
→ Save.
To open a bookmarked webpage, tap , and then select one.
53
Web & network
History
Tap → History to open a webpage from the list of recently-visited webpages. To clear the
history, tap → Clear history.
Links
Tap and hold a link on the webpage to open it in a new page, save, or copy.
To view saved links, use Downloads. (p. 81)
Sharing webpages
To share a webpage address with others, tap → Share page.
To share a part of a webpage, tap and hold the desired text, and then tap Share via.
Chrome
Use this application to search for information and browse webpages.
Tap Chrome on the Applications screen.
This application may not be available depending on the region or service provider.
Viewing webpages
Tap the address field, and then enter a web address or search criteria.
Opening a new page
Tap
→ New tab.
To go to another webpage, tap
, scroll up or down, and tap the page to select it.
54
Web & network
Bookmarks
To bookmark the current webpage, tap →
→ Save.
To open a bookmarked webpage, tap → Bookmarks, and then select one.
Searching the web by voice
→ , speak a keyword, and then select one of the suggested
Tap the address field, tap
keywords that appear.
Syncing with other devices
Sync open tabs and bookmarks to use with Chrome on another device, when you are logged
in with the same Google account.
To view open tabs on other devices, tap → Other devices. Select a webpage to open.
To view bookmarks, tap
.
Bluetooth
Bluetooth creates a direct wireless connection between two devices over short distances. Use
Bluetooth to exchange data or media files with other devices.
• Samsung is not responsible for the loss, interception, or misuse of data sent or
received via the Bluetooth feature.
• Always ensure that you share and receive data with devices that are trusted
and properly secured. If there are obstacles between the devices, the operating
distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth
SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies
of files or illegally tapping communications for commercial purposes).
Samsung is not responsible for the repercussion of illegal use of the Bluetooth
feature.
To activate Bluetooth, on the Applications screen, tap Settings → Bluetooth, and then drag
the Bluetooth switch to the right.
55
Web & network
Pairing with other Bluetooth devices
On the Applications screen, tap Settings → Bluetooth → Scan, and detected devices are
listed. Select the device you want to pair with, and then accept the auto-generated passkey
on both devices to confirm.
Sending and receiving data
Many applications support data transfer via Bluetooth. An example is Gallery. Open Gallery,
select an image, tap → Bluetooth, and then select one of the Bluetooth devices. After that,
accept the Bluetooth authorisation request on the other device to receive the image.
When another device sends you data, accept the Bluetooth authorisation request made by
another device. Received files are saved in the Download folder. If a contact is received, it is
added to the contacts list automatically.
56
Media
Camera
Use this application to take photos or videos.
Use Gallery to view photos and videos taken with the device’s camera. (p. 63)
Tap Camera on the Applications screen. Alternatively, from the locked screen, drag
anywhere on the screen.
• The camera automatically shuts off when unused.
• Make sure that the lens is clean. Otherwise, the device may not work properly in
some modes that require high resolutions.
Camera etiquette
• Do not take photos or videos of other people without their permission.
• Do not take photos or videos where legally prohibited.
• Do not take photos or videos in places where you may violate other people’s privacy.
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Media
Taking photos
Taking a photo
Tap the image on the preview screen where the camera should focus. When the subject is in
focus, the focus frame turns green. Tap to take the photo.
View more options.
Display current mode.
Switch between the
front and rear camera.
Start taking a video.
Change the shooting
mode.
View photos and
videos you have
taken.
Select among various
effects that are
available.
Shooting mode
Several photo effects are available.
Tap
, and then scroll up or down the screen at the right side of the screen.
• Auto: Use this to allow the camera to evaluate the surroundings and determine the ideal
mode for the photo.
• Best photo: Take a series of photos, and then save the best one.
• Continuous shot: Take a series of photos of moving subjects.
• Sound & shot: Use this to take a photo with sound.
Tap
to take a photo. The device records a few seconds of audio after taking a photo.
While taking photos in this mode, sound is recorded by the internal microphone.
58
Media
• Panorama: Take a photo composed of many photos strung together.
To get the best shot, follow these tips.
– – Move the camera slowly in one direction.
– – Keep the camera’s viewfinder within the guide frame.
– – Avoid taking photos of a subject in front of unrecognisable backgrounds, such as
empty skies or plain walls.
• Sports: Use this setting for fast-moving subjects.
• Night: Use this setting for images taken in darker conditions.
Panoramic photos
A panoramic photo is a wide landscape image consisting of multiple shots.
Tap
→ Panorama.
Tap and move the camera in one direction. When two panorama guide frames are aligned,
the camera automatically takes another shot in a panoramic sequence. To stop shooting, tap
.
If the viewfinder is out of the direction, the device stops shooting.
Applying filter effects
Use the filter effects to take unique photos or videos.
Tap
and select a filter effect. The available options vary by mode.
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Media
Taking videos
Taking a video
Tap
to take a video. To pause recording, tap
. To stop recording, tap
.
Recording mode
Tap
→
to change the recording mode.
• Normal: Use this mode for normal quality.
• Limit for MMS: Use this mode to lower the recording quality for sending via messages.
60
Media
Zooming in and out
Use one of the following methods:
• Use the Volume button to zoom in or out.
• Spread two fingers apart on the screen to zoom in, and pinch to zoom out.
The zoom in/out effect is available when using the zoom feature while shooting
video.
Share shot
Tap
→
, and then select one of the following:
• Share shot: Send a photo directly to another device via Wi-Fi Direct.
• ChatON photo share: Send a photo to another device via ChatON.
Configuring settings for Camera
→ to configure settings for Camera. Not all of the following options are available
Tap
in both still camera and video camera modes. The available options vary depending on the
mode used.
• Photo size / Video size: Select a resolution. Use higher resolution for higher quality. But it
takes up more memory.
• Focus mode: Select a focus mode. Auto focus is camera-controlled. Macro is for very
close objects.
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Media
• Metering modes: Select a metering method. This determines how light values are
calculated. Centre-weighted measures background light in the centre of the scene. Spot
measures the light value at a specific location. Matrix averages the entire scene.
• ISO: Select an ISO value. This controls camera light sensitivity. It is measured in filmcamera equivalents. Low values are for stationary or brightly-lit objects. Higher values are
for fast-moving or poorly-lit objects.
• Location tag: Attach a GPS location tag to the photo.
• To improve GPS signals, avoid shooting in locations where the signal may be
obstructed, such as between buildings or in low-lying areas, or in poor weather
conditions.
• Your location may appear on your photos when you upload them to the Internet.
To avoid this, deactivate the GPS tag setting.
• Volume key: Set the device to use the Volume button to control the shutter or zoom
function.
• Timer: Use this for delayed-time shots.
• White balance: Select an appropriate white balance, so images have a true-to-life colour
range. The settings are designed for specific lighting situations. These settings are similar
to the heat range for white-balance exposure in professional cameras.
• Exposure value: Change the exposure value. This determines how much light the
camera’s sensor receives. For low-light situations, use a higher exposure.
• Guidelines: Display viewfinder guides to help composition when selecting subjects.
• Flash: Activate or deactivate the flash.
• Contextual filename: Set the camera to add contextual tags, such as location
information, to filenames.
• Save as flipped: Invert the image to create a mirror-image of the original scene.
• Storage: Select the memory location for storage.
• Edit quick settings: Reorganise shortcuts to frequently-used options.
• Reset: Reset the camera settings.
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Media
Gallery
Use this application to view images and videos.
Tap Gallery on the Applications screen.
Viewing images
Launching Gallery displays available folders. When another application, such as Email, saves
an image, the Download folder is automatically created to contain the image. Likewise,
capturing a screenshot automatically creates the Screenshots folder. Select a folder to open
it.
In a folder, images are displayed by creation date. Select an image to view it in full screen.
Scroll left or right to view the next or previous image.
Zooming in and out
Use one of the following methods to zoom in an image:
• Double-tap anywhere to zoom in.
• Spread two fingers apart on any place to zoom in. Pinch to zoom out, or double-tap to
return.
Playing videos
Video files show the
icon on the preview. Select a video to watch it and tap
Editing images
When viewing an image, tap and use the following functions:
• Slideshow: Start a slideshow with the images in the current folder.
• Copy to clipboard: Copy to clipboard.
63
.
Media
• Print: Print the image by connecting the device to a printer. Some printers may not be
compatible with the device.
• Rename: Rename the file.
• Rotate left: Rotate anticlockwise.
• Rotate right: Rotate clockwise.
• Crop: Resize the blue frame to crop and save the image in it.
• Set as: Set the image as wallpaper or a contact image.
• Details: View image details.
• Settings: Change the Gallery settings.
Modifying images
When viewing an image, tap
.
Deleting images
Use one of the following methods:
• In a folder, tap → Select item, select images, and then tap
• When viewing an image, tap
.
.
Sharing images
Use one of the following methods:
• In a folder, tap → Select item, select images, and then tap
share them via social network services.
• When viewing an image, tap
to send them to others or
to send it to others or share it via social network services.
Setting as wallpaper
When viewing an image, tap → Set as to set the image as wallpaper or to assign it to a
contact.
64
Media
Organising with folders
Create a folder to organise images or videos stored in the device. You can copy or move files
from one folder to another.
To create a new folder, tap . Enter a name for the folder, tap OK, and then tick images or
videos. Tap and hold any selected image or video, drag it to the new folder, and then tap
Done. Tap Copy to copy or Move to move.
Video
Use this application to play video files.
Tap Video on the Applications screen.
Playing videos
Select a video to play.
Adjust the volume.
Access additional
options.
Move forwards or
backwards by
dragging the bar.
Pause and resume
playback.
Change screen ratio.
Restart the current
video or skip to the
previous video. Tap
and hold to move
backwards quickly.
Skip to the next
video. Tap and hold
to move forwards
quickly.
65
Media
Deleting videos
Tap → Delete, select videos, and then tap Done.
Sharing videos
Tap → Select, select videos, tap
, and then select a sharing method.
YouTube
Use this application to watch videos from the YouTube website.
Tap YouTube on the Applications screen.
This application may not be available depending on the region or service provider.
Watching videos
Tap
, and then enter a keyword. Select one of the returned search results to watch a video.
Rotate the device to landscape orientation to display full screen.
Sharing videos
Select the video to view, tap
, and then select a sharing method.
Uploading videos
Tap → Uploads → → Upload, select a video, enter information for the video, and then
tap .
66
Media
Radio
Listen to music and news on the FM radio. To listen to the FM radio, you must connect a
headset, which serves as the radio antenna.
Tap Radio on the Applications screen.
Listening to the FM radio
Plug a headset into the device before launching the FM radio.
The FM radio scans and saves available stations automatically when running for the
first time.
Tap
to turn on the FM radio. Select the radio station you want from the stations list and tap
to return to the FM radio screen.
Adjust the volume.
Record a song from the FM radio.
Access additional options.
Enter radio station frequency
manually.
Add the current radio station to
the favourites list.
Fine-tune the frequency.
Turn the FM radio on or off.
View the list of available stations.
View the list of favourite stations.
Search for an available radio
station.
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Media
Scanning radio stations
Tap → Scan, and then select a scan option. The FM radio scans and saves available stations
automatically.
Select the radio station you want from the stations list and tap
screen.
to return to the FM radio
Adding stations to the favourites list
Scroll to a radio station, and then tap
to add the station to the favourites list.
68
Application & media stores
Play Store
Use this application to purchase and download applications and games that are able to run
on the device.
Tap Play Store on the Applications screen.
This application may not be available depending on the region or service provider.
Installing applications
Browse applications by category, or tap
to search with a keyword.
Select an application to view information. To download it, tap INSTALL. If there is a charge for
the application, tap the price, and follow the on-screen instructions to complete the purchase
process.
When a new version is available for any installed application, an update icon appears
at the top of the screen to alert you to the update. Open the notifications panel and
tap the icon to update the application.
Uninstalling applications
Uninstall the applications purchased from Play Store.
Tap → My apps, select an application to delete in the list of installed applications, and then
tap UNINSTALL.
69
Application & media stores
Samsung Apps
Use this application to purchase and download dedicated Samsung applications. For more
information, visit apps.samsung.com.
Tap Samsung Apps on the Applications screen.
This application may not be available depending on the region or service provider.
Installing applications
Browse applications by category. Tap Category to select a category.
To search for an application, tap
search field.
at the top of the screen, and then enter a keyword in the
Select an application to view information. To download it, tap Free. If there is a charge for the
application, tap the price, and follow the on-screen instructions to complete the purchase
process.
When a new version is available for any installed application, an update icon appears
at the top of the screen to alert you to the update. Open the notifications panel and
tap the icon to update the application.
Play Books
Use this application to read and download book files.
Tap Play Books on the Applications screen.
This application may not be available depending on the region or service provider.
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Application & media stores
Play Movies & TV
Use this application to watch, download, and rent movies or TV shows.
Tap Play Movies & TV on the Applications screen.
This application may not be available depending on the region or service provider.
Play Music
Use this application to listen to music from the device or stream music from the Google cloud
service.
Tap Play Music on the Applications screen.
This application may not be available depending on the region or service provider.
Play Games
Use this application to download and play games.
Tap Play Games on the Applications screen.
This application may not be available depending on the region or service provider.
Play Newsstand
Use this application to read the latest news articles.
Tap Play Newsstand on the Applications screen.
This application may not be available depending on the region or service provider.
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Utilities
Memo
Use this application to record important information to save and view at a later date.
Tap Memo on the Applications screen.
Composing memos
Tap
, enter a memo, and then tap Done.
Browsing memos
Browse memo thumbnails by scrolling up or down.
To edit the memo, tap the memo.
To search for a memo, tap → Search.
To lock a memo so that others cannot view it, tap → Select, select a memo, and then tap
→ Lock.
To send the text in memos to others, tap → Select, select memos, and then tap → Share
text via.
To send memos to others, tap → Select, select memos, and then tap → Share via.
To delete memos, tap → Delete.
To sort memos by date, tap → Sort by.
Viewing a memo
Tap the memo thumbnail to open it.
Tap and use the following:
• Delete: Delete the memo.
• Lock: Lock the memo so that others cannot view it.
• Share text via: Send the text in memos to others.
• Share via: Send the memo to others.
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Utilities
S Planner
Use this application to manage events and tasks.
Tap S Planner on the Applications screen.
Creating events or tasks
Tap
, and then use one of the following methods:
• Add event: Enter an event with an optional repeat setting.
• Add task: Enter a task with an optional priority setting.
Syncing with Google Calendar
On the Applications screen, tap Settings → Google under ACCOUNTS → a Google account,
tick Sync Calendar.
To manually sync for updating, on the Applications screen, tap S Planner → → Sync.
To display synced events or tasks, tap → Calendars → Display, select the Google account,
and then tap Done.
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Utilities
Changing calendar type
At the top of the screen, select one from among different types of calendars including month,
week, and others.
Searching for events or tasks
Tap → Search, and then enter a keyword to search for.
To view today’s events or tasks, tap Today at the top of the screen.
Deleting events or tasks
Select an event or task, and then tap → Delete.
Sharing events or tasks
Select an event or task, tap → Share via, and then select a sharing method.
Drive
Use this application to create and edit documents and share them with others via Google
Drive storage. When you create documents or upload files to Google Drive, your device
automatically syncs with the web server and any other computer with Google Drive installed.
Access your files without transferring or downloading.
Tap Drive on the Applications screen.
This application may not be available depending on the region or service provider.
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Utilities
Clock
Use this application to set alarms, check the time of many major cities in the world, measure
the duration of an event, or set a timer.
Tap Clock on the Applications screen.
Turn this alarm on or off.
Alarm
Setting alarms
Tap , set a time for the alarm to go off, select days for the alarm to repeat, and then tap
Done.
• Snooze: Set an interval and the number of times for the alarm to repeat after the preset
time.
• Smart alarm: Set a time for the alarm to go off before the preset time.
Stopping alarms
Drag outside the large circle to stop an alarm. Drag
the alarm after a specified length of time.
Deleting alarms
Tap → Delete, select alarms, and then tap Done.
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outside the large circle to repeat
Utilities
World clock
Creating clocks
Tap
and enter a city name or select a city from the cities list.
Deleting clocks
Tap → Delete, select alarms, and then tap Done.
Stopwatch
Tap Start to time an event. Tap Lap to record lap times.
Tap Reset to clear lap time records.
Timer
Set the duration, and then tap Start.
Drag
outside the large circle when the timer goes off.
Calculator
Use this application for simple or complex calculations.
Tap Calculator on the Applications screen.
Rotate the device to landscape orientation to display the scientific calculator. If Screen
rotation is disabled, tap → Scientific calculator.
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Utilities
Voice Recorder
Use this application to record or play voice memos.
Tap Voice Recorder on the Applications screen.
Recording voice memos
Tap to start recording. Speak into the microphone at the bottom of the device. Tap
pause recording. Tap to finish recording.
Access additional options.
Recording elapsed time
Display the list of voice memos.
Start recording.
Playing voice memos
Select a voice memo to play.
• : Pause playback.
• /
: Skip to the previous or next voice memo.
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to
Utilities
Managing voice memos
In the list of voice memos, tap → Select, select voice memos, and select one of the
following:
• : Select voice memos to send, and then select a sharing method.
• : Select voice memos to delete.
• → Rename: Rename the voice memo.
• → Set as: Set the voice memo as a ringtone.
• → Details: View the voice memo details.
Google
Use this application to search not only the Internet, but also applications and their contents
on the device as well.
Tap Google on the Applications screen.
This application may not be available depending on the region or service provider.
Searching the device
Tap the search field, and then enter a keyword. Alternatively, tap , and then speak a
keyword.
If no results are returned from the applications, the web browser appears, displaying the
search results.
Search scope
To select what applications to search, tap → Settings → Phone search, and then tick the
items to search for.
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Utilities
Google Now
Launch Google search to view Google Now cards that show the current weather, public
transit info, your next appointment, and more when you are most likely to need it.
Join Google Now when opening Google search for the first time. To change Google Now
settings, tap → Settings, and then drag the Google Now switch to the left or right.
Voice Search
Use this application to search webpages by speaking.
Tap Voice Search on the Applications screen.
This application may not be available depending on the region or service provider.
Speak a keyword or phrase when Speak now appears on the screen.
My files
Use this application to access all kinds of files stored in the device, including images, videos,
songs, and sound clips.
Tap My files on the Applications screen.
Viewing files
Select a category, and then select a file or folder to open it. To go back to the parent folder,
tap . To return to the root directory, tap .
In a folder, tap , and then use one of the following options:
• Select item: Select files or folders.
• Create folder: Create a folder.
• View as: Change the view mode.
• Sort by: Sort files or folders.
• Add shortcut: Add a shortcut of the folder to the shortcuts area.
• Settings: Change the file manager settings.
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Utilities
Tap → Select item, select a file or folder, and then use one of the following functions:
• : Send files to others or share them.
• : Delete files or folders.
• → Move: Move files or folders to another folder.
• → Copy: Copy files or folders to another folder.
• → Rename: Rename a file or folder.
• → Zip: Compress files or folders to create a zip file.
• → Details: View file or folder details.
Searching for a file
Tap
, and then enter search criteria.
Viewing storage information
Tap
to view memory information for your device and memory card.
Adding shortcuts to folders
Add a shortcut of frequently-used folders to the shortcuts area. Tap
then tap Done.
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, select a folder, and
Utilities
Downloads
Use this application to see what files are downloaded through the applications.
Tap Downloads on the Applications screen.
This application may not be available depending on the region or service provider.
Select a file to open it with an appropriate application.
To sort the files by date, tap → Sort by → Date.
To sort the files by title, tap → Sort by → Name.
To sort the files by size, tap → Sort by → Size.
To clear the history, tap → Clear list.
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Travel & local
Maps
Use this application to pinpoint the location of the device, search for places, or get directions.
Tap Maps on the Applications screen.
This application may not be available depending on the region or service provider.
Searching for locations
Search for locations by entering an address or a keyword. Once the location is found, select a
location to view the detailed information. Refer to the help for more information.
Getting directions for a destination
Tap to set starting and ending locations, and then select a travel method. The device
shows the routes to get to the destination.
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Settings
About Settings
Use this application to configure the device, set application options, and add accounts.
Tap Settings on the Applications screen.
Supported features may differ or be labelled differently depending on whether your
device is a single or dual SIM model.
Wi-Fi
Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other
network devices.
You can maintain a stable network connection by automatically selecting either the Wi-Fi or
mobile network to use the strongest signal. To automatically switch between networks, tick
Smart network switch.
To use options, tap .
• Scan: Search for available networks.
• Wi-Fi Direct: Wi-Fi Direct connects two devices via Wi-Fi without requiring an access
point.
• Advanced: Customise Wi-Fi settings.
• WPS push button: Connect to a secured Wi-Fi network with a WPS button.
• WPS PIN entry: Connect to a secured Wi-Fi network with a WPS PIN.
Setting Wi-Fi sleep policy
On the Settings screen, tap Wi-Fi → → Advanced → Keep Wi-Fi on during sleep.
When the screen is turned off, the device automatically turns off Wi-Fi connections.
When this happens, the device automatically accesses data networks if it is set to use
them. This may incur data transfer fees. To avoid data-usage bills, set this option to
Always.
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Settings
Setting Network notification
The device can detect open Wi-Fi networks and display an icon on the status bar to notify
when available.
On the Settings screen, tap Wi-Fi → → Advanced and tick Network notification to activate
this feature.
Wi-Fi Direct
Wi-Fi Direct connects two devices directly via a Wi-Fi network without requiring an access
point.
On the Settings screen, tap Wi-Fi → → Wi-Fi Direct.
Bluetooth
Activate the Bluetooth feature to exchange information over short distances.
To use more options, tap .
• Visibility timeout: Set duration that the device is visible.
• Received files: View received files via the Bluetooth feature.
Tethering and Mobile hotspot
• Portable Wi-Fi hotspot: Use the portable Wi-Fi hotspot to share the device’s mobile
network connection with computers or other devices through the Wi-Fi network.
• USB tethering: Use USB tethering to share the device’s mobile network connection with
a computer via USB. When connected to a computer, the device is used as a wireless
modem for the computer.
• Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile network
connection with computers or other devices via Bluetooth.
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Settings
Flight mode
This disables all wireless functions on your device. You can use only non-network services.
Data usage
Keep track of your data usage amount, and customise the settings for the limitation.
• Mobile data: Set the device to use data connections on any mobile network.
• Set mobile data limit: Set a limit for the mobile data usage.
• Data usage cycle: Enter monthly reset date to monitor your data usage.
To use more options, tap .
• Data roaming: Set the device to use data connections when you are roaming.
• Restrict background data: Set the device to disable sync in the background while using
a mobile network.
• Auto sync data: Activate or deactivate auto-syncing of applications. You can select what
information to sync for each account in Settings → ACCOUNTS.
• Show Wi-Fi usage: Set the device to show your data usage via Wi-Fi.
• Mobile hotspots: Select Wi-Fi hotspots to prevent applications that are running in the
background from using them.
SIM card manager (dual SIM models)
Activate your SIM or USIM cards and customise the SIM card settings.
• Voice call: Select a SIM or USIM card for voice calls.
• Video call: Select a SIM or USIM card for video calls.
• Data service network: Select a SIM or USIM card for data service.
• Receive incoming calls: Set whether or not to allow incoming calls from the GPRS
network while using data services.
• Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM
card during a call.
When this feature is enabled, you may incur additional charges for call forwarding
depending on the region or service provider.
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Settings
More networks
Customise settings to control networks.
Default messaging app
Select the default application to use for messaging.
VPN
Set up and connect to virtual private networks (VPNs).
Mobile networks
• Mobile data: Use to allow packet switching data networks for network services.
• Data roaming: Set the device to use data connections when you are roaming.
• Access Point Names: Set up access point names (APNs).
• Network mode SIM 1 (Dual SIM models): Select a network type for the primary SIM or
USIM card.
Network mode SIM 2 (Dual SIM models): Select a network type for the secondary SIM or
USIM card.
Network mode (Single SIM models): Select a network type.
• Network operators: Search for available networks and select a network for roaming.
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Settings
Lock screen
Change settings for the locked screen.
• Screen lock: Activate the screen lock feature. The following options may vary depending
on the screen lock feature selected.
• Dual clock: Set the device to show the dual clock on the locked screen.
• Show date: Set the device to show the date with the clock.
• Camera shortcut: Set the device to show the camera shortcut on the locked screen.
• Owner information: Enter your information that is shown on the locked screen.
• Unlock effect: Select an effect when you unlock the screen.
• Help text: Set the device to show the help text on the locked screen.
Sound
Change settings for various sounds on the device.
• Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and
notifications.
• Ringtones:
– – Ringtones: Add or select a ringtone for incoming calls.
– – Notifications: Select a ringtone for events, such as incoming messages and missed
calls.
• Vibrate when ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Dialling keypad tone: Set the device to sound when tapping the buttons on the keypad.
• Touch sounds: Set the device to sound when selecting an application or option on the
touch screen.
• Screen lock sound: Set the device to sound when locking or unlocking the touch screen.
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Settings
Display
Change the settings for the display.
• Wallpaper:
– – Home screen: Select a background image for the Home screen.
– – Lock screen: Select a background image for the locked screen.
– – Home and lock screens: Select a background image for the Home screen and the
locked screen.
• Notification panel: Customise the items that appear on the notifications panel.
• Brightness: Set the brightness of the display.
• Auto rotate screen: Set the content to rotate automatically when the device is turned.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Daydream: Set the device to launch a screensaver when your device is connected to a
desktop dock or charging.
• Font style: Change the font type for display text.
• Font size: Change the font size.
• Increase legibility: Sharpen the text to make it easier to read.
• Display battery percentage: Set the device to display the remaining battery life.
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Settings
Call
Customise the settings for calling features.
• Set up call reject messages: Add or edit the message sent when you reject a call.
• Answering/ending calls:
– – The home key answers calls: Set the device to answer a call when you press the
Home button.
– – The power key ends calls: Set the device to end a call when you press the Power
button.
• Additional settings:
– – Caller ID: Display your caller ID to other parties for outgoing calls.
– – Call forwarding: Divert incoming calls to another number.
– – Auto area code: Set the device to insert a prefix (area or country code) automatically
before a phone number.
– – Call barring: Block incoming or outgoing calls.
– – Call waiting: Allow incoming call alerts when a call is in progress.
– – Fixed Dialling Numbers: Activate or deactivate FDN mode to restrict calls to numbers
in the FDN list. Enter the PIN2 supplied with your SIM or USIM card.
• Ringtones and keypad tones:
– – Ringtones: Add or select a ringtone for incoming calls.
– – Vibrate when ringing: Set the device to vibrate and play a ringtone for incoming calls.
– – Dialling keypad tone: Set the device to sound when tapping the buttons on the
keypad.
• Video call image: Select an image to be shown to the other party.
• Voicemail:
– – Voicemail service: Select or set your voicemail service provider.
– – Voicemail settings: Enter the number to access the voicemail service. Obtain this
number from the service provider.
• Accounts: Set the device to accept IP calls and set up your accounts for IP call services.
• Use Internet calling: Set whether to use IP call services for all calls or only for IP calls.
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Settings
Storage
View memory information for your device and memory card, or format a memory card.
Formatting a memory card permanently deletes all data from it.
The actual available capacity of the internal memory is less than the specified
capacity because the operating system and default applications occupy part of the
memory. The available capacity may change when you upgrade the device.
Power saving mode
Activate power-saving mode and change the settings for power-saving mode.
• The device automatically turns off if the screen is not touched, or the buttons are
not pressed for a preset length of time. For extended use, select a longer time
period.
• This feature is disabled when playing videos or listening to music.
• You can save battery power by turning on this feature.
• CPU performance: Set the device to limit some system resource usage.
• Screen output: Set the device to decrease the brightness of the display.
• Learn about Power saving: Discover how to reduce battery consumption.
Battery
View the amount of battery power consumed by your device.
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Settings
Application manager
View and manage the applications on your device.
Location
Change settings for location information permissions.
• Mode: Select a method to collect your location data.
• RECENT LOCATION REQUESTS: View which applications request your current location
information and their battery usage.
• LOCATION SERVICES: View the location services your device is using.
Security
Change settings for securing the device and the SIM or USIM card.
• Encrypt device: Set a password to encrypt data saved on the device. You must enter the
password each time you turn on the device.
Charge the battery before enabling this setting because it may take more than an
hour to encrypt your data.
• Encrypt external SD card: Set the device to encrypt files on a memory card.
If you reset your device to the factory defaults with this setting enabled, the device
will not be able to read your encrypted files. Disable this setting before resetting the
device.
• Remote controls: Set the device to allow control of your lost or stolen device remotely
via the Internet. To use this feature, you must sign in to your Samsung account.
– – ACCOUNT REGISTRATION: Add or view your Samsung account.
– – Use wireless networks: Set the device to allow location data collection or to
determine the location of your lost or stolen device via Wi-Fi or mobile network.
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Settings
• SIM Change Alert: Activate or deactivate the Find my mobile feature which helps locate
the device when lost or stolen.
• Go to website: Access the Find my mobile website (findmymobile.samsung.com). You
can track and control your lost or stolen device on the Find my mobile website.
• Set up SIM card lock:
– – Lock SIM card: Activate or deactivate the PIN lock feature to require the PIN before
using the device.
– – Change SIM PIN: Change the PIN used to access SIM or USIM data.
• Make passwords visible: Set the device to display passwords as they are entered.
• Device administrators: View device administrators installed on the device. You can allow
device administrators to apply new policies to the device.
• Unknown sources: Set the device to allow the installation of applications from unknown
sources.
• Verify apps: Set the device to allow Google to check applications for harmful behaviour
before installing them.
• Storage type: Set a storage type for credential files.
• Trusted credentials: Use certificates and credentials to ensure secure use of various
applications.
• Install from device storage: Install encrypted certificates stored on the USB storage.
• Clear credentials: Erase the credential contents from the device and reset the password.
Language and input
Change the settings for text input. Some options may not be available depending on the
selected language.
Language
Select a display language for all menus and applications.
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Settings
Default
Select a default keyboard type for text input.
Samsung keyboard
To change the Samsung keyboard settings, tap
.
The available options may vary depending on the region or service provider.
• English(UK): Change the keyboard layout.
• Select input languages: Select languages for text input.
• Predictive text: Activate predictive text mode to predict words based on your input and
show word suggestions. You can also customise the word prediction settings.
• Auto replacement: Set the device to correct misspelled and incomplete words by
tapping the space bar or punctuation mark.
• Auto capitalisation: Set the device to automatically capitalise the first character after a
final punctuation mark, such as a full stop, question mark, or exclamation mark.
• Auto spacing: Set the device to automatically insert a space between words.
• Auto-punctuate: Set the device to insert a full stop when you double-tap the space bar.
• Keyboard swipe:
– – None: Set the device to deactivate the keyboard swipe feature.
– – Continuous input: Set the device to enter text by sweeping on the keyboard.
– – Cursor control: Enable the smart keyboard navigation feature to move the cursor by
scrolling the keyboard.
– – Flick input: Enable or disable the keyboard to enter numbers or symbols when you
tap and hold a key, and then flick your finger upwards.
• Sound: Set the device to sound when a key is touched.
• Character preview: Set the device to display a large image of each character tapped.
• Tap and hold delay: Set the recognition time for tapping and holding the screen.
• Reset settings: Reset Samsung keyboard settings.
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Settings
Google voice typing
To change the voice input settings, tap
.
• Choose input languages: Select input languages for text input.
• Block offensive words: Set the device to prevent the device from recognising offensive
words in voice inputs.
Voice search
• Language: Select a language for the voice recognition.
• “Ok Google” hotword detection: Set the device to begin voice recognition when you say
the wake up command while using the search application.
This feature may not be available depending on the region or service provider.
• Speech output: Set the device to provide voice feedback to alert you to the current
action.
• Block offensive words: Hide offensive words from voice search results.
• Personalised recognition: Set the device to use information from your Google
dashboard to improve speech recognition accuracy.
• Bluetooth headset: Set the device to allow a voice search with a Bluetooth headset,
when one is connected to the device.
Text-to-speech options
• PREFERRED TTS ENGINE: Select a speech synthesis engine. To change the settings for
speech synthesis engines, tap .
• Speech rate: Select a speed for the text-to-speech feature.
• Listen to an example: Listen to the spoken text for an example.
• Default language status: View the status of the default language for the text-to-speech
feature.
Pointer speed
Adjust the pointer speed for the mouse or trackpad connected to your device.
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Settings
Backup and reset
Change the settings for managing settings and data.
• Back up my data: Set the device to back up settings and application data to the Google
server.
• Backup account: Set up or edit your Google backup account.
• Automatic restore: Set the device to restore settings and application data when the
applications are reinstalled on the device.
• Factory data reset: Reset settings to the factory default values and delete all data.
Add account
Add email or SNS accounts.
Date and time
Access and alter the following settings to control how the device displays the time and date.
If the battery remains fully discharged or removed from the device, the time and date
is reset.
• Automatic date and time: Automatically update the time and date when moving across
time zones.
• Automatic time zone: Set the device to receive time zone information from the network
when you move across time zones.
• Set date: Set the current date manually.
• Set time: Set the current time manually.
• Select time zone: Set the home time zone.
• Use 24-hour format: Display time in 24-hour format.
• Select date format: Select a date format.
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Settings
Accessibility
Accessibility services are special features for those with certain physical disabilities. Access
and alert the following settings to improve accessibility to the device.
• Auto rotate screen: Set the interface to rotate automatically when you rotate the device.
• Screen timeout: Set the length of time the device waits before turning off the display’s
backlight.
• Show shortcut: Add a shortcut to Accessibility or TalkBack on the quick menu that
appears when you press and hold the Power button.
• Answering/ending calls:
– – The home key answers calls: Set the device to answer a call when you press the
Home button.
– – Answer calls by tapping: Set the device to answer a call when you tap the call accept
button.
– – The power key ends calls: Set the device to end a call when you press the Power
button.
• TalkBack: Activate TalkBack, which provides voice feedback.
• Speak passwords: Set the device to read aloud passwords you enter with TalkBack.
• Negative colours: Reverse the display colours to improve visibility.
• Font size: Change the font size.
• Magnification gestures: Set the device to zoom in and out with finger gestures.
• Accessibility shortcut: Set the device to activate TalkBack when you press and hold the
Power button, and then tap and hold the screen with two fingers.
• Text-to-speech options:
– – PREFERRED TTS ENGINE: Select a speech synthesis engine. To change the settings for
speech synthesis engines, tap .
– – Speech rate: Select a speed for the text-to-speech feature.
– – Listen to an example: Listen to the spoken text for an example.
– – Default language status: View the status of the default language for the text-tospeech feature.
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Settings
• Flash notification: Set the flash to blink when you have incoming calls, new messages, or
notifications.
• Turn off all sounds: Mute all device sounds.
• Mono audio: Enable mono sound when listening to audio with one earbud.
• Tap and hold delay: Set the recognition time for tapping and holding the screen.
Accessories
Change the accessory settings.
• Automatic unlock: Set the device to unlock automatically when the cover is flipped
open.
Printing
Configure settings for printer plug-ins installed on the device. You can search for available
printers or add one manually to print files via Wi-Fi or cloud services.
About device
Access device information, edit the device name, or update device software.
Google Settings
Use this application to configure settings for some features provided by Google.
Tap Google Settings on the Applications screen.
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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your device.
When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is enabled, you must enter the password you set
for the device.
• PIN: When using the device for the first time or when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by
using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly
several times. You must enter the PUK supplied by your service provider.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with
the SIM or USIM card. For details, contact your service provider.
Your device displays network or service error messages
• When you are in areas with weak signals or poor reception, you may lose reception. Move
to another area and try again. While moving, error messages may appear repeatedly.
• You cannot access some options without a subscription. Contact your service provider for
more details.
Your device does not turn on
• When the battery is completely discharged, your device will not turn on. Charge the
battery completely before turning on the device.
• The battery may not be inserted properly. Insert the battery again.
• Wipe both gold-coloured contacts and insert the battery again.
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Troubleshooting
The touch screen responds slowly or improperly
• If you attach a protective cover or optional accessories to the touch screen, the touch
screen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touch screen,
or if you tap the screen with sharp objects or your fingertips, the touch screen may
malfunction.
• The touch screen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software bugs.
• Ensure that your device software is upgraded to the latest version.
• If the touch screen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close applications or reinsert the battery and
turn on the device to regain functionality. If your device is frozen and unresponsive, press and
hold the Power button for more than 7 seconds to reboot.
If this does not solve the problem, perform a factory data reset. On the Applications
screen, tap Settings → Backup and reset → Factory data reset → Reset device → Erase
everything. Before performing the factory data reset, remember to make backup copies of all
important data stored on the device.
If the problem is still not resolved, contact a Samsung Service Centre.
Calls are not connected
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
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Troubleshooting
Sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
A cellular network or the Internet is often disconnected or audio
quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider’s base station.
Move to another area and try again.
• When using the device while moving, wireless network services may be disabled due to
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Recharge or replace the battery.
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• If the battery terminals are dirty, the battery may not charge properly or the device may
turn off. Wipe both gold-coloured contacts and try charging the battery again.
• The batteries in some devices are not user-replaceable. To have the battery replaced, visit
a Samsung Service Centre.
The battery depletes faster than when first purchased
• When you expose the battery to very cold or very hot temperatures, the useful charge
may be reduced.
• Battery consumption increases when you use messaging features or some applications,
such as games or the Internet.
• The battery is consumable and the useful charge will get shorter over time.
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Troubleshooting
Your device is hot to the touch
When you use applications that require more power or use applications on your device for an
extended period of time, your device may feel hot to the touch. This is normal and should not
affect your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera
application. If you receive error messages when launching the camera, try the following:
• Charge the battery or replace it with a battery that is fully charged.
• Free some memory by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera application after trying
these tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
• The quality of your photos may vary, depending on the surroundings and the
photography techniques you use.
• If you take photos in dark areas, at night, or indoors, image noise may occur or images
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your
device, try the following:
• Free some memory by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is
DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported,
such as DivX or AC3, install an application that supports it. To confirm the file formats that
your device supports, visit www.samsung.com.
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Troubleshooting
• Your device supports photos and videos captured with the device. Photos and videos
captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your network service
provider or providers of additional services. Some content circulated on the Internet,
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
• Ensure that the Bluetooth wireless feature is activated on your device.
• Ensure that the Bluetooth wireless feature is activated on the device you wish to connect
to.
• Ensure that your device and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a
computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
• If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
• Ensure that you have Samsung Kies or Windows Media Player 10 or higher installed on
your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi
or a mobile network to find your current location in these situations.
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Troubleshooting
Data stored on the device has been lost
Always make backup copies of all important data stored on the device. Otherwise, you
cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data
stored on the device.
A small gap appears around the outside of the device case
• This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
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Some content may differ from your device depending on the region, service provider, or
software version, and is subject to change without prior notice.
www.samsung.com
English (EU). 07/2014. Rev.1.0