Dell Pro Stereo Headset UC300
User’s Guide
Regulatory model: HSC011
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Restrictions and Disclaimers
The information contained in this document, including all instructions, cautions, and regulatory
approvals and certifications, is provided by the supplier and has not been independently verified
or tested by Dell. Dell cannot be responsible for damage caused as a result of either following
or failing to follow these instructions.
All statements or claims regarding the properties, capabilities, speeds or qualifications of the
part referenced in this document are made by the supplier and not by Dell. Dell specifically
disclaims knowledge of the accuracy, completeness or substantiation for any such statements.
All questions or comments relating to such statements or claims should be directed to the
supplier.
Export Regulations
Customer acknowledges that these products, which may include technology and software,
are subject to the customs and export control laws and regulations of the United States (“U.S.”)
and may also be subject to the customs and export laws and regulations of the country in
which the products are manufactured and/or received. Customer agrees to abide by those
laws and regulations. Further, under U.S. law, the products may not be sold, leased or otherwise
transferred to restricted end-users or to restricted countries. In addition, the products may
not be sold, leased or otherwise transferred to, or utilized by an end-user engaged in activities
related to weapons of mass destruction, including without limitation, activities related to the
Dell - Critical Handling - Confidential 3 design, development, production or use of nuclear
weapons, materials, or facilities, missiles or the support of missile projects, and chemical or
biological weapons.
© 2014 Dell Inc. All rights reserved.
Information in this document is subject to change without notice. Reproduction of these
materials in any manner whatsoever without the written permission of Dell Inc. is strictly
forbidden.
Trademarks used in this text: Dell™, the DELL logo, and Inspiron™ are trademarks of Dell
Inc.; Microsoft®, Windows®, and Windows start button logo are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries; Other
trademarks and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in
trademarks and trade names other than its own.
2014 – 06 Rev. A00
Contents
About Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Features . . . . . . . . . . . . . . . . . . . . . . . . . .5
Excellent Sound Quality . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Comfortable Leatherette Design . . . . . . . . . . . . . . . . . . . . . 5
Adjustable Speaker Chambers . . . . . . . . . . . . . . . . . . . . . . 5
Microphone with a Superior Noise-Reduction Feature . . . . . . . . 5
Flexible Boom Arm Tip . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intuitive Call-Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . 5
Plug-And-Play USB Connectivity . . . . . . . . . . . . . . . . . . . . . 6
Compatible with Desktop and Mobile Computers . . . . . . . . . . 6
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . 8
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call-Control Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting Up Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . 10
Plug Your Headset into Your Computer . . . . . . . . . . . 10
Configure the Headset on Your Computer . . . . . . . . . 11
Configuration for Microsoft (MS) Lync . . . . . . . . . . . . . . . . . 11
Configuration for Other Softphones (e.g. Skype) for Microsoft (MS)
Lync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuration to Listen to Music . . . . . . . . . . . . . . . . . . . . .12
Adjusting the Headset . . . . . . . . . . . . . . . . . . . . . 14
Answering/Ending a Call . . . . . . . . . . . . . . . . . . . . 15
Answer an Incoming Call on the Computer . . . . . . . . . . . . . . 15
 │ 3
End an Incoming Call on the Computer . . . . . . . . . . . . . . . . 15
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . 16
Muting/Unmuting a Call . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Common Symptoms . . . . . . . . . . . . . . . . . . . . . . . 17
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Physical Characteristics . . . . . . . . . . . . . . . . . . . . . 24
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Statutory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Limited Warranty and Return Policies . . . . . . . . . . . . . . . . . .25
For U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
For European, Middle Eastern and African customers: . . . . . . . .25
For non-U.S. customers: . . . . . . . . . . . . . . . . . . . . . . . . . .25
Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Regulatory Information . . . . . . . . . . . . . . . . . . . . . 26
Agency approval . . . . . . . . . . . . . . . . . . . . . . . . . 26
4 │ 
About Your Headset
Product Features
The features of the Dell Pro Stereo Headset UC300 include:
Excellent Sound Quality
The Dell Pro Stereo Headset UC300 features excellent sound clarity –
perfect for softphone calls, conference calls, videoconferencing, live
presentations and other multimedia applications.
Comfortable Leatherette Design
The Dell Pro Stereo Headset UC300 has soft leatherette padding on the
headband and comfortable ear cushions.
Adjustable Speaker Chambers
The Dell Pro Stereo Headset UC300 headset offers adjustable speaker
chambers for optimal coupling to the ear.
Microphone with a Superior Noise-Reduction Feature
The microphone comes with a noise-reduction feature to decrease
background noise.
Flexible Boom Arm Tip
The flexible boom arm tip ensures ideal microphone placement to decrease
background noise.
Intuitive Call-Control Unit
The intuitive call-control unit on the cord makes handling phone calls
quick and easy. You can answer, mute and end calls, and adjust the speaker
volume, all with the press of a button. This allows you to instantly enjoy the
benefits of the Dell Pro Stereo Headset UC300 applications.
About Your Headset │ 5
Plug-And-Play USB Connectivity
The Dell Pro Stereo Headset UC300 is certified and optimized for the
leading Unified Communications platforms, e.g. MS Lync and Skype,
minimizing the time you need to spend on installation. The plug-and-play
connectivity makes it easy to get started. Simply connect the headset to the
computer and it is ready to use.
Compatible with Desktop and Mobile Computers
The Dell Pro Stereo Headset UC300 can be used with any computer that
has a USB port. Thus you can enjoy hands-free calls from your desktop PC,
laptop or tablet of choice.
6 │ About Your Headset
Package Contents
Your headset is shipped with the components shown below.
NOTE: The documents shipped with the headset may vary based on
your region.
1
3
2
4
1
Headset
3
Travel pouch
2
Quick Start Guide
4
Warning and Declaration
Package Contents │ 7
Identifying Parts and Controls
Headset
1
8
2
3
7
6
4
5
1
Soft leatherette padding
5
USB plug
2
Leatherette ear cushions
6
Noise cancelling microphone
3
Adjustable speaker chambers
7
Flexible boom-arm tip
4
Call-control unit
8
Speakers
8 │ Identifying Parts and Controls
Call-Control Unit
1 2
3
4 5
1
Mute button
4
Phone button
2
Mute red LED
5
Phone green LED
3
Volume buttons
Identifying Parts and Controls │ 9
Setting Up Your Headset
Plug Your Headset into Your Computer
Plug the headset into a USB port on your computer.
10 │ Setting Up Your Headset
Configure the Headset on Your Computer
Configuration for Microsoft (MS) Lync
The Dell Pro Stereo Headset UC300 is certified and optimized for MS Lync.
You just have to connect your headset to your device via USB. Once the
headset is detected, it is ready to use.
Configuration for Other Softphones (e.g. Skype) for Microsoft (MS) Lync
The Dell Pro Stereo Headset UC300 is also certified and optimized for the
leading Unified Communications platforms. However, you have to install the
Jabra PC Suite software application on your computer to be able to use the
call-control unit functionalities.
1. Connect the headset to your computer via USB.
2. Download the latest release of Jabra PC Suite at
http://www.jabra.com/support/jabra-pc-suite/jabra-pc-suite-guide
and follow the installation guide at http://www.dell.com/support.
3. Once installed, the headset is ready to use.
Setting Up Your Headset │ 11
Configuration to Listen to Music
To use your headset to listen to music from your computer, the headset has
to be selected as the default playback device in Windows Audio Settings.
1. Access the Windows Audio Settings by right clicking on the speaker
icon on the Windows toolbar.
For Windows 7 and 8
For Windows XP
12 │ Setting Up Your Headset
2. Set the Headset Earphone (Jabra UC Voice 550a MS) as the Default
Playback Device.
For Windows 7 and 8
For Windows XP
Setting Up Your Headset │ 13
Adjusting the Headset
Adjust the headband to get the optimal fit for your headset. Adjust the
headset boom arm to have the microphone around 2 centimeters (cm)
away from the mouth.
2 cm
3/4"
14 │ Setting Up Your Headset
Answering/Ending a Call
Answer an Incoming Call on the Computer
You will be able to hear the ringtone on the headset on an incoming call
from the soft phone. Answer the call by doing one of the following:
1. Accept the call on the softphone.
2. Press the “Phone” button on the headset as shown below.
Please note that the LED on top of the “Phone” button glows green during
an ongoing call on the headset.
End an Incoming Call on the Computer
Perform one of the following actions to terminate the call:
1. Press the end-call button on your Softphone.
2. Press the “Phone” button on the headset as shown below.
Setting Up Your Headset │ 15
Adjusting the Volume
Use the “+” and “–“ button located at the center of the call control unit
to adjust the volume. Press “+” to increase the volume level and “–” to
decrease the volume as shown below.
Muting/Unmuting a Call
Press the mute button to mute and un-mute the microphone as shown
below. Whenever the microphone is muted, a red LED glows indicating that
the microphone is muted, and whenever the microphone is un-muted, the
red LED stops glowing.
16 │ Setting Up Your Headset
Troubleshooting
Common Symptoms
The following table contains general information about common Dell Pro
Stereo Headset UC300 symptoms you might encounter and the possible
solutions.
Common Symptoms
What You Experience
Possible Solutions
Headset does not
power up upon
connecting to the
computer
The red and green
LEDs on the callcontrol unit are
not glowing after
connection
• Make sure that
the computer is
powered up.
• Make sure that
the headset is
plugged into the
computer through
a USB port.
• Try using another
USB port.
• Try plugging the
headset directly
into one of the
computer’s USB
ports and NOT
into a USB hub.
• Try using
the headset
on another
computer.
Computer cannot
detect the headset
Cannot be detected by
the computer
• Make sure that
the computer is
powered up.
• Make sure that
the headset is
plugged into the
computer through
a USB port.
Troubleshooting │ 17
• Make sure that the
USB port is not
disabled.
• Try using another
USB port.
• Try plugging the
headset directly
into one of the
computer’s USB
ports and NOT
into a USB hub.
• Try using
the headset
on another
computer.
• Make sure that
no settings in
Windows or other
applications
such as firewall,
anti-virus and
security programs
etc. prevent
connectivity with
the USB interface.
No audio in the
headset – Using
with Softphone on a
computer
18 │ Troubleshooting
Cannot hear sound
in the headset from
Softphone
• Make sure that
the headset
is connected
properly and
powered up.
• Make sure that the
speaker volume is
appropriately set
on the headset.
• Make sure that
the speaker is not
muted on the
softphone and
volume is set to
the appropriate
•
•
•
•
No audio in the
headset – Using a
media player on a
computer
Cannot hear sound
in the headset from a
media player
level.
Make sure that
the caller has not
muted his/her
microphone.
Make sure that the
audio is routed to
the headset from
the Softphone and
verify the audio
settings on the
Softphone.
Make sure that
the headset is
correctly set up
in Windows audio
settings.
Make sure that
no settings in
Windows or other
applications
such as firewall,
anti-virus and
security programs
etc., prevent
connectivity with
the USB interface.
• Make sure that
the headset is
connected to the
computer and is
powered up.
• Make sure that the
speaker volume
on the headset
is set to an
appropriate level.
Troubleshooting │ 19
• Make sure that
the speaker on
the media player
is not muted and
volume is set to
an appropriate
level.
• Make sure that
the headset is
correctly set up
in Windows audio
settings.
Audio not clear in
headset
20 │ Troubleshooting
The sound is not clear
• Make sure that the
speaker volume
is set to an
appropriate level
on the Windows,
Softphone and
media player
audio settings.
• Make sure that
the person on
the other end has
set the transmit
volume to the
appropriate level.
• Make sure that
the person on the
other end, if using
a headset, has
positioned his/
her microphone
properly (close
enough to
the mouth approximately 2
cm/less than 1
inch).
No microphone audio
from headset – Using
Softphone on a
computer
Person on the other
end cannot hear you
• Make sure that
the headset
is connected
properly and
powered up.
• Make sure that
the microphone
is not muted,
and the transmit
volume is set to
the appropriate
level, both on the
softphone and
headset.
• Make sure that
audio is routed
to the headset
(Jabra UC VOICE
550a MS) from the
Softphone and
verify the audio
settings on the
Softphone.
• Make sure that
the headset is
correctly set up
in Windows audio
settings.
• Make sure that
the caller has
not muted his/
her speaker and
that it is set to an
appropriate level.
No microphone audio
from headset – Using
voice/recording
application on a
computer
Microphone does not
work using voice/
recording application
• Make sure that
the headset is
connected to the
computer and is
powered up.
Troubleshooting │ 21
• Make sure that the
Microphone on
the headset is not
muted.
• Make sure that
the headset is
correctly set
up in Windows
audio settings as
shown in the link
Audio settings for
Windows.
Microphone audio not
clear from headset
22 │ Troubleshooting
Person on the other
end cannot hear you
clearly
• Make sure that
the microphone
volume is set to
the appropriate
level in the
Softphone audio
settings.
• Make sure that
the microphone
volume is set to
the appropriate
level in the
Windows audio
settings.
• Make sure that
the microphone
is close enough
to the mouth approximately 2
cm/less than 1
inch.
• Make sure that
the person on
the other end has
set the speaker
(receive) volume
on computer /
desk phone and
headset to the
appropriate level.
Cannot pause
Windows Media Player
while on an incoming/
outgoing call
Music from Windows
Media Player does not
stop when you take a
call
• Make sure that
the Jabra PC
Suite is installed
on the computer.
Download the
latest release of
Jabra PC Suite
and follow the
installation guide
at the following
link
http://www.jabra.
com/support/
jabra-pc-suite/
jabra-pc-suiteguide.
• Open the
application called
“Jabra Device
Service” and select
the “Preferences”
tab.
• Make sure that
“Pause Windows
Media Player
when a call
is initiated” is
selected.
Troubleshooting │ 23
Specifications
General
Model number
UC300
USB compliance
USB 2.0
(General and Audio Class specifications)
LED
Green for in use, red for mute
Supported operating systems
Windows XP, 7 (32 and or 64 bit), 8 and
8.1
Physical Characteristics
Weight
110 g without packaging
Dimension
Headset 190 mm x 150 mm
Controller 62 mm x 21 mm
Cord length
PC to USB 1.5 m, USB to headset 1.2 m
Washable item
None (general cleaning with damp
cloth)
Environmental
Operating temperature
-10° to +60° C
Operating humidity
<90% relative humidity
Storage temperature
-20° to +85° C
24 │ Specifications
Statutory Information
Warranty
Limited Warranty and Return Policies
Dell-branded products carry a 1-year limited hardware warranty. If
purchased together with a Dell system, it will follow the system warranty.
For U.S. customers:
This purchase and your use of this product are subject to Dell’s end
user agreement, which you can find at http://www.dell.com/terms. This
document contains a binding arbitration clause.
For European, Middle Eastern and African customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s end user contract terms.
Dell may also provide an additional hardware warranty – full details of the
Dell end user contract and warranty terms can be found by going to
http://www.dell.com, selecting your country from the list at the bottom of
the “home” page and then clicking the “terms and conditions” link for the
end user terms or the “support” link for the warranty terms.
For non-U.S. customers:
Dell-branded products that are sold and used are subject to applicable
national consumer legal rights, the terms of any retailer sale agreement that
you have entered into (which will apply between you and the retailer) and
Dell’s warranty terms. Dell may also provide an additional hardware warranty
– full details of Dell’s warranty terms can be found by going to
http://www.dell.com, selecting your country from the list at the bottom of
the “home” page and then clicking the “terms and conditions” link or the
“support” link for the warranty terms.
Statutory Information │ 25
Regulatory
Dell Pro Stereo Headset Model: UC300
Regulatory Model: HSC011
Regulatory Information
Warning: Changes or modifications on this unit are not expressly approved
by the party responsible for compliance which could void the user’s
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Shielded cables must be used with this unit to ensure compliance with the
Class B FCC limits.
Agency approval
Australia (RCM), Canada (IC), EU/EFTA (CE), Japan (VCCI), Mexico (NOM),
New Zealand (RCM), Russia (CU), South Korea (KCC), USA (FCC).
26 │ Regulatory