Philips 223V5LHSB2/00 User manual User manual

www.philips.com/welcome

EN User manual 1

Customer care and warranty

26

Troubleshooting & FAQs

31

223V5

Table of Contents

1. Important ................................................1

1.1 Safety precautions and maintenance ...1

1.2 Notational Descriptions .............................2

1.3 Disposal of product and packing material ................................................................3

2. Setting up the monitor .........................4

2.1 Installation ...........................................................4

2.2 Operating the monitor ...............................5

2.3 Remove Base Stand and Base .................7

3. Image Optimization ...............................9

3.1 SmartContrast .................................................9

3.2 Philips SmartControl Lite ..........................9

4. Technical Specifications ......................16

4.1 Resolution & Preset Modes...................18

5. Power Management ............................19

6. Regulatory Information ......................20

7. Customer care and warranty ...........26

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy ..................................................26

7.2 Customer Care & Warranty .................28

8. Troubleshooting & FAQs ...................31

8.1 Troubleshooting ...........................................31

8.2 General FAQs ...............................................32

1. Important

1. Important

This electronic user’s guide is intended for anyone who uses the Philips monitor. Take time to read this user manual before you use your monitor. It contains important information and notes regarding operating your monitor.

The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer’s name and model and production number of the product.

1.1 Safety precautions and maintenance

Warnings

Use of controls, adjustments or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor.

Operation

• Please Keep the monitor out of direct sunlight, very strong bright lights and away from any other heat source. Lengthy exposure to this type of environment may result in discoloration and damage to the monitor.

• Remove any object that could fall into ventilation holes or prevent proper cooling of the monitor’s electronics.

• Do not block the ventilation holes on the cabinet.

• When positioning the monitor, make sure the power plug and outlet are easily accessible.

• If turning off the monitor by detaching the power cable or DC power cord, wait for 6 seconds before attaching the power cable or DC power cord for normal operation.

1

• Please use approved power cord provided by Philips all the time. If your power cord is missing, please contact with your local service center. (Please refer to Customer

Care Consumer Information Center)

• Do not subject the monitor to severe vibration or high impact conditions during operation.

• Do not knock or drop the monitor during operation or transportation.

Maintenance

• To protect your monitor from possible damage, do not put excessive pressure on the LCD panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by placing your hand or fingers on the LCD panel.

• Unplug the monitor if you are not going to use it for an extensive period of time.

• Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be wiped with a dry cloth when the power is off. However, never use organic solvent, such as, alcohol, or ammonia-based liquids to clean your monitor.

• To avoid the risk of shock or permanent damage to the set, do not expose the monitor to dust, rain, water, or excessive moisture environment.

• If your monitor gets wet, wipe it with dry cloth as soon as possible.

• If foreign substance or water gets in your monitor, please turn the power off immediately and disconnect the power cord. Then, remove the foreign substance or water, and send it to the maintenance center.

• Do not store or use the monitor in locations exposed to heat, direct sunlight or extreme cold.

• In order to maintain the best performance of your monitor and use it for a longer lifetime, please use the monitor in a location that falls within the following temperature and humidity ranges.

1. Important

• Temperature: 0-40°C 32-95°F

• Humidity: 20-80% RH

Important information for Burn-in/Ghost image

• Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your monitor will display unchanging static content.

Uninterrupted display of still or static images over an extended period may cause “burn in”, also known as “afterimaging” or “ghost imaging”, on your screen.

"Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the

“burned in” or “after-imaging” or “ghost imaging” will disappear gradually over a period of time after the power has been switched off.

Warning

Failure to activate a screen saver, or a periodic screen refresh application may result in severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Service

• The casing cover should be opened only by qualified service personnel.

• If there is any need for any document for repair or integration, please contact with your local service center. (please refer to the chapter of "Consumer Information

Center")

• For transportation information, please refer to "Technical Specifications".

• Do not leave your monitor in a car/trunk under direct sun light.

Note

Consult a service technician if the monitor does not operate normally, or you are not sure what procedure to take when the operating instructions given in this manual have been followed.

1.2 Notational Descriptions

The following subsections describe notational conventions used in this document.

Notes, Cautions and Warnings

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic type. These blocks contain notes, cautions or warnings. They are used as follows:

Note

This icon indicates important information and tips that help you make better use of your computer system.

Caution

This icon indicates information that tells you how to avoid either potential damage to hardware or loss of data.

Warning

This icon indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In such cases, the specific presentation of the warning is mandated by the relevant regulatory authority.

2

1. Important

1.3 Disposal of product and packing material

Waste Electrical and Electronic Equipment-

WEEE

This marking on the product or on its packaging illustrates that, under European

Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection.

To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for

Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities.

From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At

Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all

Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused.

To learn more about our recycling program please visit http://www.philips.com/sites/philipsglobal/ about/sustainability/ourenvironment/ productrecyclingservices.page

3

2. Setting up the monitor

2. Setting up the monitor

2.1 Installation

Package contents

Register your product and get support at www.philips.com/welcome

223V5

Quick

Start

Install base stand

1. Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen.

2. Attach/Slide the base column with the monitor until it clicks into position.

保留备用

使用产品前请阅读使用说明

SmartControl software

Monitor drivers

V1

52

23

3. Hold the monitor base stand with both hands and firmly insert the base stand into the base column.

Power cable * Audio cable

*VGA

* HDMI

* Depends on the country

* DVI

4

2. Setting up the monitor

Connecting to your PC

223V5LSB/223V5LSW/223V5LSB2

2.2 Operating the monitor

Front view product description

4

AC power input

VGA input

DVI-D input (available for selected models)

Kensington anti-theft lock

223V5LHSB/223V5LHSW/223V5LHSB2

223V5L

5

4

AC power input

VGA input

HDMI input

HDMI Audio out

(available for selected models)

Kensington anti-theft lock

Connect to PC

1. Connect the power cord to the back of the monitor firmly.

2. Turn off your computer and unplug its power cable.

3. Connect the monitor signal cable to the video connector on the back of your computer.

4. Plug the power cord of your computer and your monitor into a nearby outlet.

5. Turn on your computer and monitor. If the monitor displays an image, installation is complete.

5

7 6 4 3 2

Switch monitor’s power ON and

OFF.

Access the OSD menu.

Confirm the OSD adjustment.

Return to previous OSD level.

Adjust the brightness level.

Adjust the OSD menu.

Change display format.

Automatically adjust the monitor.

2. Setting up the monitor

Description of the On Screen Display

What is On-Screen Display (OSD)?

On-Screen Display (OSD) is a feature in all

Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window. A user friendly on screen display interface is shown as below:

223V5LHSB/223V5LHSW/223V5LHSB2:















223V5LSB/223V5LSW/223V5LSB2:













 

223V5LSB/223V5LSW/223V5LSB2

(for 1A model):





 







 









 



Basic and simple instruction on the control keys

In the OSD shown above, you can press

buttons at the front bezel of the monitor to move the cursor, and press OK button to confirm the choice or change.

The OSD Menu

Below is an overall view of the structure of the On-Screen Display. You can use this as a reference when you want to work your way around the different adjustments later on.

Main menu

Input

Sub menu

VGA

DVI

HDMI

(available for selective models)

(available for selective models)

Picture

Picture Format

Brightness

Wide Screen, 4:3

0~100

Contrast

SmartContrast

0~100

On, Off

Over scan On, Off

(available for selective models)

Audio

Volume

Mute

(available for selective models)

Color

Language

0~100

On, Off

Color Temperature sRGB

User Define

6500K, 9300K

Red: 0~100

Green: 0~100

Blue: 0~100

English,Español,Français,Deutsch,Italiano,

Português, Русский,简体中文, Türkçe,

Nederlands, Svenska, Suomi, Polski, Čeština

한국어 , 日本語, Maryar, Українська,

Português do Brazil, Ελληνική (προαιρετικός),

繁 體中文(可選)

OSD Settings

0~100

0~100

Off, 1, 2, 3, 4

5s, 10s, 20s, 30s, 60s

Setup

Horizontal

Vertical

Transparency

OSD Time Out

Auto

H. Position

V. Position

Phase

Clock

Resolution Notification

Reset

Information

0~100

0~100

0~100

0~100

On, Off

Yes, No

6

2. Setting up the monitor

Resolution notification

This monitor is designed for optimal performance at its native resolution, 1920 ×

1080 @ 60 Hz. When the monitor is powered on at a different resolution, an alert is displayed on screen: Use 1920 × 1080 @ 60 Hz for best results.

Display of the native resolution alert can be switched off from Setup in the OSD (On

Screen Display) menu.

Physical Function

Tilt

2.3 Remove Base Stand and Base

Remove the Base Stand

Before you start disassembling the monitor base, please follow the instructions below to avoid any possible damage or injury.

1. Place the monitor face down on a smooth surface, taking care to avoid scratching or damaging the screen.

2. Press the locking clips to detach the base stand away from the base column.

1

3. Press the release button to detach the base column.

2

7

2. Setting up the monitor

Note

This monitor accepts a 100mm x 100mm VESA-

Compliant mounting interface.

100mm

100mm

Caution

For use only with UL Listed Wall Mount Bracket with minimum weight/load 3.5Kg

8

3. Image Optimization

3. Image Optimization

3.1 SmartContrast

What is it?

A unique technology that dynamically analyzes displayed content and automatically optimizes an LCD monitor's contrast ratio for maximum visual clarity and viewing enjoyment, stepping up backlighting for clearer, crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds.

Why do I need it?

You want the very best visual clarity and viewing comfort for every type of content.

SmartContrast dynamically controls contrast and adjusts backlighting for clear, crisp, bright gaming and video images or displays clear, readable text for office work. By reducing your monitor's power consumption, you save on energy costs and extend the lifetime of your monitor.

How does it work?

When you activate SmartContrast, it will analyse the content you are displaying in real time to adjust colors and control backlight intensity. This function will dynamically enhance contrast for a great entertainment experience when viewing videos or playing games.

3.2 Philips SmartControl Lite

The new SmartControl Lite software by Phillips allows you to control your monitor via an easy to use on-screen graphic interface. Complicated adjustments are a thing of the past as this user friendly software guides you through finetuning resolution, Color calibration, Clock/Phase adjustments, RGB White point adjustment, etc.

Equipped with latest technology in core algorithm for fast processing and response, this

Windows compliant eye catching animated

Icon based software is ready to enhance your experience with Philips monitors!

Installation

• Follow the instruction and complete the installation.

• You can launch after installation is completed.

• If you want to launch later, you can either click the shortcut on desktop or toolbar.

First launch -Wizard

• The first time after installation of

SmartControl Lite, it will automatically go to Wizard for first time launch.

• The wizard will guide you through adjusting your monitor performance step by step.

• You can go to Plug-in menu to launch wizard later on as well.

• You can adjust more options without wizard by Standard pane.

9

3. Image Optimization

Start with Standard pane:

Adjust menu:

• Adjust Menu allow you to adjust Brightness,

Contrast, Focus, Position and Resolution.

• You can follow the instruction and do the adjustment.

• Cancel prompts user if you want to cancel installation.

10

3. Image Optimization

Color menu:

• Color Menu allow you to adjust RGB, Black

Level, White Point, and Color Calibration.

• You can follow the instruction and do the adjustment.

• Refer to below table for sub-menu item base on your input.

• Example for Color Calibration:

11

3. Image Optimization

1. "Show Me" starts color calibration tutorial.

2. Start - starts the 6-step color calibration sequence.

3. Quick View loads the before/after images.

4. To return to Color home pane, click the

Cancel button.

5. Enable color calibration - by default is on.

If unchecked, does not allow for color calibration to happen, dimes out start and quick view buttons.

6. Must have patent info in calibration screen.

First color Calibration Screen:

Options>Preferences - Will only be active when selecting Preferences from the dropdown Options menu. On a non-supported display capable of DDC/CI, only the Help and

Options tabs are available.

• Previous button is disabled until the second color screen.

• Next goes to the succeeding target

(6-targets).

• Final next goes File>Presets pane.

• Cancel closes the UI and returns to the plug in page.

• Displays current preference settings.

• A checked box enables the feature. The check box is a toggle.

• Enable Context Menu on desktop is checked (On) by default. Enable Context menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right-click context menu. Disabled removes SmartControl Lite from the right click context menu.

• Enable Task Tray icon is checked (On) by default. Enable context menu shows the task tray menu for SmartControl Lite. A right click on the task tray icon displays the menu options for Help, Technical Support,

Check for Upgrade, About, and Exit. When

Enable task tray menu is disabled, the task tray icon will only display EXIT.

• Run at Startup is checked (On) by default.

When disabled, SmartControl Lite will not launch at start or be in the task tray. The only way to launch SmartControl Lite is either from the desktop short cut or from the program file. Any preset set to run

12

3. Image Optimization at startup will not load when this box is unchecked (Disabled).

• Enable transparency mode (Windows 7/8,

Vista, XP). Default is 0% Opaque.

Options>Input - Will only be active when selecting Input from the drop-down Options menu. On a non-supported display capable of

DDC/CI, only the Help and Options tabs are available. All other SmartControl Lite tabs are not available.

Help>User Manual - Will only be active when selecting User Manual from the drop-down

Help menu. On a non-supported display capable of DDC/CI, only the Help and Options tabs are available.

• Display the Source instruction pane and current input source setting.

• On single input displays, this pane will not be visible.

Options>Audio - Will only be active when selecting Audio from the drop-down Options menu.

On a non-supported display capable of DDC/

CI, only the Help and Options tabs are available.

Help>Version - Will only be active when selecting Version from the drop- down Help menu. On a non-supported display capable of

DDC/CI, only the Help and Options tabs are available.

13

3. Image Optimization

Context Sensitive menu

The Context Sensitive menu is Enabled by default. If Enable Context Menu has been checked in the Options>Preferences pane, then the menu will be visible.

The task tray has five entries:

• Help - Access to User Manual file: Open

User Manual file using the default browser window.

• Technical Support - displays the tech support page.

• Check for Update - takes the user to PDI

Landing and checks the user’s version against the most current available.

• About - Displays detailed reference information: product version, release information, and product name.

• Exit - Close SmartControl Lite.

To run SmartControl Lite again either select

SmartControl Lite from Program menu, doubleclick the desktop PC icon or restart the system.

The Context Menu has three entries:

• SmartControl Lite - When selected the

About Screen is displayed.

• Select Preset - Provides a hierarchical menu of saved presets for immediate use.

A check mark shows the currently selected preset. Factory Preset can also be called from the drop down menu.

• Tune Display - Opens the SmartControl

Lite control panel.

Task Tray Menu Enabled

The task tray menu can be displayed by rightclicking on the SmartControl Lite icon from the task tray. Left Click will launch the application.

Task Tray Menu Disabled

When the Task Tray is disabled in the preference folder, only the EXIT selection is available.

To completely remove SmartControl Lite from the task tray, disable Run at Startup in

Options>Preferences.

14

3. Image Optimization

Note

All the illustrations in this section are for reference only. SmartControl software version might be changed without notification. Please always check official Portrait website www.portrait.com/dtune/phl/enu/index to download the latest version of SmartControl software.

15

4. Technical Specifications

4. Technical Specifications

Picture/Display

Monitor Panel Type

Backlight

Panel Size

Aspect Ratio

Pixel Pitch

Brightness

SmartContrast

Contrast Ratio (typ.)

Response Time (typ.)

Optimum Resolution

Viewing Angle

Display Colors

Vertical Refresh Rate

Horizontal Frequency sRGB

Connectivity

TFT-LCD

LED

21.5" W (54.6cm)

16:9

0.248 x 0.248 mm

250 cd/m² or 200 cd/m²

10,000,000:1

1000:1 or 600:1 for 200 nits

5ms

1920 x 1080 @ 60Hz

170° (H) / 160° (V) @ C/R > 10 or 90° (H) / 65° (V) @ C/R > 10 for 200 nits

16.7M

56Hz - 76Hz

30kHz - 83kHz

YES

Signal Input

Audio In/Out

Input Signal

Convenience

User Convenience

223V5LSB/223V5LSW/223V5LSB2: VGA(Analog)

,DVI(Digital,HDCP) (optional)

223V5LHSB/223V5LHSW/223V5LHSB2:VGA(Analog),

HDMI(Digital,HDCP)

HDMI audio out ( 223V5LHSB/223V5LHSW)

Separate Sync, Sync on Green

OSD Languages

Other Convenience

Plug & Play Compatibility

VESA mount

Stand

Tilt

English, French, German, Spanish, Italian, Russian,

Simplified Chinese, Portuguese, Turkish, Dutch, Swedish, Finnish,

Polish, Czech, Korean, Japanese, Hungarian, Ukraine, Brazil

Portuguese, Greek(optional), Traditional Chinese(optional)

Kensington Lock

DDC/CI, sRGB, Windows 7/Windows 8/Vista/XP, Mac OSX,

Linux

100x100 mm

-5 / +20

223V5LHSB/223V5LHSW/223V5LHSB2:

Power

On Mode

Sleep (Standby)

Off

19.66 W (typ.), 23.76 W (max.)for 223V5LHSB/223V5LHSW or 21.63W (typ.), 25.63W(max.)for 223V5LHSB2

0.5W

0.5W

16

4. Technical Specifications

Power LED indicator

Power Supply

On mode: White, Standby/Sleep mode: White (blinking)

Built-in, 100-240VAC, 50-60Hz

223V5LSB/223V5LSW/223V5LSB2:

Power

On Mode

Sleep (Standby)

Off

Power LED indicator

Power Supply

18.6 W (typ.), 22.57 W (max.)for 223V5LSB/223V5LSW or 17.07 W (typ.), 20.26W (max.) for 223V5LSB2

0.5W

0.5W

On mode: White, Standby/Sleep mode: White (blinking)

Built-in, 100-240VAC, 50-60Hz

Dimension

Product with stand (WxHxD)

Product without stand

(WxHxD)

Weight

Product with stand

Product without stand

Operating Condition

Temperature range (operation)

Temperature range

(Non-operation)

Relative humidity

MTBF

Environmental

ROHS

EPEAT

Packaging

Energy Star

Compliance and standards

503 x 376 x 213 mm

503 x 316 x 50 mm

2.605kg

2.304kg

0°C to 40 °C

-20°C to 60°C

20% to 80%

30,000hrs

YES

Silver (www.epeat.net)

100% recyclable

YES

Regulatory Approvals

CE Mark, FCC Class B, EAC, SEMKO, BSMI, cETLus,

ISO9241-307, TCO Certified , INMETRO(Only for selective models)

Cabinet

Color

Finish

Black/White

Texture

Note

1. EPEAT Gold or Silver is valid only where Philips registers the product. Please visit www.epeat.net for registration status in your country.

2. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet.

17

4. Technical Specifications

4.1 Resolution & Preset Modes

Maximum Resolution

1920 x 1080 @ 60 Hz (analog input)

1920 x 1080 @ 60 Hz (digital input)

Recommended Resolution

1920 x 1080 @ 60 Hz (digital input)

H. freq (kHz) Resolution

31.47

720 x 400

31.47

35.00

640 x 480

640 x 480

37.86

37.50

37.88

46.88

640 x 480

640 x 480

800 x 600

800 x 600

48.36

60.02

44.77

63.89

79.98

55.94

70.64

65.29

67.50

1024 x 768

1024 x 768

1280 x 720

1280 x 1024

1280 x 1024

1440 x 900

1440 x 900

1680 x 1050

1920 x 1080

V. freq (Hz)

70.09

59.94

66.67

72.81

75.00

60.32

75.00

60.00

75.03

59.86

60.02

75.03

59.89

74.98

59.95

60.00

Note

Please notice that your display works best at native resolution of 1920 x 1080 @ 60Hz. For best display quality,please follow this resolution recommendation.

18

5. Power Management

5. Power Management

If you have VESA DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected, the monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this automatic power saving feature:

223V5LHSB/223V5LHSW/223V5LHSB2:

Power Management Definition

VESA

Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes

Sleep

(Standby)

OFF

Switch Off OFF

No

-

Yes

19.66 W (typ.)for

223V5LHSB

/223V5LHSW or 21.63W (typ.)for

223V5LHSB2

White

No

-

0.5W (typ.)

0.5W (typ.)

White

(blink)

OFF

223V5LSB/223V5LSW/223V5LSB2:

Power Management Definition

VESA

Mode

Video H-sync V-sync Power Used LED Color

Active ON Yes Yes

18.6 W (typ.) for

223V5LSB/223V5LSW or 17.07 W (typ.) for

223V5LSB2

White

Sleep

(Standby)

OFF

Switch Off OFF

No

-

No

-

0.5W (typ.)

0.5W (typ.)

White

(blink)

OFF

The following setup is used to measure power consumption on this monitor.

• Native resolution: 1920 x 1080

• Contrast: 50%

• Brightness: 250 nits or 200 nits

• Color temperature: 6500k with full white pattern

Note

This data is subject to change without notice.

19

6. Regulatory Infomation

6. Regulatory Information

Lead-free Product

Lead free display promotes environmentally sound recovery and disposal of waste from electrical and electronic equipment. Toxic substances like Lead has been eliminated and compliance with European community’s stringent RoHs directive mandating restrictions on hazardous substances in electrical and electronic equipment have been adhered to in order to make Philips monitors safe to use throughout its life cycle.

Congratulations!

This product is TCO Certified - for Sustainable

IT

TCO Certified is an international third party sustainability certification for IT products. TCO Certified. ensures that the manufacture, use and recycling of IT products reflect environmental, social and economic responsibility. Every TCO Certified product model is verified by an accredited independent test laboratory.

This product has been verified to meet all the criteria in TCO Certified, including:

• Corporate Social Responsibility

Socially responsible production - working conditions and labor law in manufacturing country

• Energy Efficiency

Energy efficiency of product and power supply. Energy Star compliant, where applicable

• Environmental Management System

Manufacturer must be certified according to either ISO 14001 or EMAS

• Minimization of Hazardous Substances

Limits on cadmium, mercury, lead

& hexavalent chromium including requirements for mercury-free products, halogenated substances and hazardous flame retardants

Technology for you and the planet

20

(Only for selective models)

• Design for Recycling

Coding of plastics for easy recycling. Limit on the number of different plastics used.

• Product Lifetime, Product Take Back

Minimum one-year product warranty.

Minimum three-year availability of spare parts. Product takeback

• Packaging

Limits on hazardous substances in product packaging. Packaging prepared for recycling

• Ergonomic, User-centered design

Visual ergonomics in products with a display. Adjustability for user comfort

(displays, headsets) Acoustic performance

– protection against sound spikes

(headsets) and fan noise (projectors, computers) Ergonomically designed keyboard (notebooks)

• Electrical Safety, minimal electro-magnetic

Emissions Third Party Testing

All certified product models have been tested in an independent, accredited laboratory.

A detailed criteria set is available for download at www.tcodevelopment.com, where you can also find a searchable database of all TCO

Certified IT products.

TCO Development, the organization behind

TCO Certified, has been an international driver in the field of Sustainable IT for 20 years.

Criteria in TCO Certified are developed in collaboration with scientists, experts, users and manufacturers. Organizations around the world rely on TCO Certified as a tool to help them reach their sustainable IT goals. We are owned by TCO, a non-profit organization representing office workers. TCO Development is headquartered in Stockholm, Sweden, with regional presence in North America and Asia.

For more information, please visit www.tcodevelopment.com

6. Regulatory Infomation

EPEAT

(www.epeat.net)

The EPEAT (Electronic

Product Environmental

Assessment Tool) program evaluates computer desktops, laptops, and monitors based on 51 environmental criteria developed through an extensive stakeholder consensus process supported by US EPA.

EPEAT system helps purchasers in the public and private sectors evaluate, compare and select desktop computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to secure market recognition for efforts to reduce the environmental impact of its products.

Benefits of EPEAT

Reduce use of primary materials

Reduce use of toxic materials

Avoid the disposal of hazardous waste EPEAT’S requirement that all registered products meet

ENERGY STAR’s energy efficiency specifications, means that these products will consume less energy throughout their life.

CE Declaration of Conformity

This product is in conformity with the following standards

• EN60950-1:2006+A11:2009+A1:20

10+A12:2011 (Safety requirement of

Information Technology Equipment).

• EN55022:2010 (Radio Disturbance requirement of Information Technology

Equipment).

• EN55024:2010 (Immunity requirement of

Information Technology Equipment).

• EN61000-3-2:2006 +A1:2009+A2:2009

(Limits for Harmonic Current Emission).

• EN61000-3-3:2008 (Limitation of Voltage

Fluctuation and Flicker) following provisions of directives applicable.

• 2006/95/EC (Low Voltage Directive).

• 2004/108/EC (EMC Directive).

• 2009/125/EC (ErP Directive, EC No.

1275/2008 Implementing Directive for Standby and Off mode power consumption) and is produced by a manufacturing organization on ISO9000 level.

The product also comply with the following standards

• ISO9241-307:2008 (Ergonomic requirement, Analysis and compliance test methods for electronic visual displays).

• GS EK1-2000:2011 (GS mark requirement).

• prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display).

• MPR-II (MPR:1990:8/1990:10 Low

Frequency Electric and Magnetic fields).

• TCO CERTIFIED (Requirement for

Environment Labeling of Ergonomics,

Energy, Ecology and Emission, TCO: Swedish

Confederation of Professional Employees) for TCO versions.

21

6. Regulatory Infomation

Energy Star Declaration

(www.energystar.gov)

As an ENERGY STAR ® Partner, we have determined that this product meets the ENERGY STAR ® guidelines for energy efficiency.

Note

We recommend you switch off the monitor when it is not in use for a long time.

Federal Communications Commission (FCC)

Notice (U.S. Only)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC

Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device.

To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or excessive moisture.

THIS CLASS B DIGITAL APPARATUS MEETS

ALL REQUIREMENTS OF THE CANADIAN

INTERFERENCE-CAUSING EQUIPMENT

REGULATIONS.

FCC Declaration of Conformity

Declaration of Conformity for Products Marked with FCC Logo,

United States Only

This device complies with Part 15 of the FCC

Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Commission Federale de la Communication

(FCC Declaration)

Cet équipement a été testé et déclaré conforme auxlimites des appareils numériques de class B,aux termes de l'article 15 Des règles de la FCC. Ces limites sont conçues de façon à fourir une protection raisonnable contre les interférences nuisibles dans le cadre d'une installation résidentielle.

CET appareil produit, utilise et peut émettre des hyperfréquences qui, si l'appareil n'est pas installé et utilisé selon les consignes données, peuvent causer des interférences

22

6. Regulatory Infomation nuisibles aux communications radio.

Cependant, rien ne peut garantir l'absence d'interférences dans le cadre d'une installation particulière. Si cet appareil est la cause d'interférences nuisibles pour la réception des signaux de radio ou de télévision, ce qui peut être décelé en fermant l'équipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes:

• Réorienter ou déplacer l’antenne de réception.

• Augmenter la distance entre l’équipement et le récepteur.

• Brancher l’équipement sur un autre circuit que celui utilisé par le récepteur.

• Demander l’aide du marchand ou d’un technicien chevronné en radio/télévision.

Toutes modifications n'ayant pas reçu l'approbation des services compétents en matière de conformité est susceptible d'interdire à l'utilisateur l'usage du présent

équipement.

N'utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques.

CET APPAREIL NUMERIQUE DE LA CLASSE

B RESPECTE TOUTES LES EXIGENCES DU

REGLEMENT SUR LE MATERIEL BROUILLEUR

DU CANADA.

EN 55022 Compliance (Czech Republic Only)

Polish Center for Testing and Certification

Notice

The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.

The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-89/E-06251.

23

6. Regulatory Infomation

North Europe (Nordic Countries) Information

Placering/Ventilation

VARNING:

FÖRSÄKRA DIG OM ATT HUVUDBRYTARE

OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR

DU STÄLLER DIN UTRUSTNING PÅPLATS.

Placering/Ventilation

ADVARSEL:

S Ø R G V E D P L AC E R I N G E N F O R , AT

NETLEDNINGENS STIK OG STIKKONTAKT

ER NEMT TILGÆNGELIGE.

Paikka/Ilmankierto

VAROITUS:

SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO

VOIDAAN TARVITTAESSA HELPOSTI

IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon

ADVARSEL:

NÅR DETTE UTSTYRET PLASSERES, MÅ

DU PASSE PÅ AT KONTAKTENE FOR

STØMTILFØRSEL ER LETTE Å NÅ.

BSMI Notice (Taiwan Only)

Ergonomie Hinweis (nur Deutschland)

Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung über den Schutz vor

Schäden durch Röntgenstrahlen" festgelegten

Vorschriften.

Auf der Rückwand des Gerätes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der

Inbetriebnahme hinweist, da die Vorschriften

über die Bauart von Störstrahlern nach Anlage

III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.

Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten, daß

1. Reparaturen nur durch Fachpersonal durchgeführt werden.

2. nur original-Ersatzteile verwendet werden.

3. bei Ersatz der Bildröhre nur eine bauartgleiche eingebaut wird.

Aus ergonomischen Gründen wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden (schlechte

Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge).

Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB (A) oder weniger.

ACHTUNG: BEIM AUFSTELLEN

DIESES GERÄTES DARAUF

ACHTEN, DAß NETZSTECKER UND

NETZKABELANSCHLUß LEICHT

ZUGÄNGLICH SIND.

24

6. Regulatory Infomation

China RoHS

The People's Republic of China released a regulation called "Management Methods for

Controlling Pollution by Electronic Information

Products" or commonly referred to as China

RoHS. All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request.

中国大陆 RoHS

根据中国大陆《电子电气产品有害物质限制使用

标识要求》，以下部分列出了本产品中可能包含的

有害物质的名称和含量

部件名称

外壳

液晶显示屏/灯管

电路板组件 *

电源适配器

电源线/连接线

X

X

X

铅

(Pb)

O

X

汞

(Hg)

O

X

O

O

O

镉

(Cd)

有害物质

六价铬

(Cr6+)

多溴联苯

(PBB)

多溴二苯醚

(PBDE)

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

O

本表格根据SJ/T 11364 的规定编制。

*： 电路板组件包括印刷电路板及其构成的零部件，如电阻、电容、集成电

路、连接器等。

○：表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572规定的

限量要求以下。

×：表示该有害物质至少在该部件的某一均质材料中的含量超出GB/T 26572规

定的限量要求。

上表中打“×”的部件，应功能需要，部分有害物质含量超出GB/T 26572规定

的限量要求，但符合欧盟RoHS法规要求（属于豁免部分）。

EU Energy Label

The European Energy Label informs you on the energy efficiency class of this product.

The greener the energy efficiency class of this product is the lower the energy it consumes.

On the label, you can find the energy efficiency class, the average power consumption of this product in use and the average energy consumption for 1 year.

环保使用期限

此标识指期限(十年),电子信息产品中含有的有毒有害物

质或元素在正常使用的条件下不会发生外泄或突变, 电

子信息产品用户使用该电子信息产品不会对环境造成严

重污染或对其人身、 财产造成严重损害的期限．

中国能源效率标识

根据中国大陆《能源效率标识管理办法》，本显示器符合以下要求：

能源效率(cd/W)

关闭状态能耗（W)

能效等级

能效标准

> 1.05

< 0.5

1级

GB 21520-2008

详细有关信息请查阅中国能效标识网：http://www.energylabel.gov.cn/

《废弃电器电子产品回收处理管理条例》提示性

说明

为了更好地关爱及保护地球，当用户不再需要此产品或

产品寿命终止时，请遵守国家废弃电器电子产品回收处

理相关法律法规，将其交给当地具有国家认可的回收处

理资质的厂商进行回收处理。

25

Note

The EU Energy Label will be ONLY applied on the models bundling with HDMI and TV tuners.

7. Customer care and warranty

7. Customer care and warranty

7.1 Philips’ Flat Panel Monitors Pixel

Defect Policy

Philips strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT

Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective.

Furthermore, Philips sets even higher quality standards for certain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.

black pixel. Other combinations of lit and dark sub pixels appear as single pixels of other colors.

Types of Pixel Defects

Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel defects and several types of sub pixel defects within each category.

Bright Dot Defects

Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects.

One lit red, green or blue sub pixel.

Two adjacent lit sub pixels:

- Red + Blue = Purple

- Red + Green = Yellow

- Green + Blue = Cyan (Light Blue)

Pixels and Sub pixels

A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single

26

Three adjacent lit sub pixels (one white pixel).

7. Customer care and warranty

Note

A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots.

Black Dot Defects

Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects.

Proximity of Pixel Defects

Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects.

BRIGHT DOT DEFECTS

1 lit subpixel

2 adjacent lit subpixels

3 adjacent lit subpixels (one white pixel)

Distance between two bright dot defects*

Total bright dot defects of all types

BLACK DOT DEFECTS

1 dark subpixel

2 adjacent dark subpixels

3 adjacent dark subpixels

Distance between two black dot defects*

Total black dot defects of all types

TOTAL DOT DEFECTS

Total bright or black dot defects of all types

Pixel Defect Tolerances

In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables.

ACCEPTABLE LEVEL

3

1

0

>15mm

3

ACCEPTABLE LEVEL

5 or fewer

2 or fewer

0

>15mm

5 or fewer

ACCEPTABLE LEVEL

5 or fewer

Note

1. 1 or 2 adjacent sub pixel defects = 1 dot defect

2. This monitor is ISO9241-307 compliant.(ISO9241-307: Ergonomic requirement , analysis and compliance test methods for electronic visual displays)

3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the

International Organisation for Standardisation (ISO) per: 2008-11-13.

27

7. Customer care and warranty

7.2 Customer Care & Warranty

For warranty coverage information and additional support requirement valid for your region, please visit www.philips.com/support website for details. You may also contact your local Philips Customer Care

Center number listed below.

Contact Information for WESTERN EUROPE region:

Country

Austria

Belgium

Cyprus

CSP

RTS

Ecare

Alman

Hotline Number

+43 0810 000206

+32 078 250851

800 92 256

Price

€ 0.07

€ 0.06

Opening Hours

Mon to Fri : 9am - 6pm

Mon to Fri : 9am - 6pm

Free of charge Mon to Fri : 9am - 6pm

Denmark

Finland

France

Germany

Greece

Ireland

Italy

Luxembourg

Netherlands

Norway

Poland

Portugal

Spain

Sweden

Infocare

Infocare

Mainteq

RTS

Alman

Mainteq

Infocare

+45 3525 8761

+34 902 888 785

+46 08 632 0016

Local call tariff Mon to Fri : 9am - 6pm

+358 09 2290 1908 Local call tariff Mon to Fri : 9am - 6pm

+33 082161 1658 € 0.09

+49 01803 386 853 € 0.09

Mon to Fri : 9am - 6pm

Mon to Fri : 9am - 6pm

+30 00800 3122 1223 Free of charge Mon to Fri : 9am - 6pm

Celestica

Anovo Italy

Ecare

Ecare

Infocare

+353 01 601 1161

+39 840 320 041

Local call tariff Mon to Fri : 8am - 5pm

€ 0.08

Mon to Fri : 9am - 6pm

+352 26 84 30 00 Local call tariff Mon to Fri : 9am - 6pm

+31 0900 0400 063 € 0.10

Mon to Fri : 9am - 6pm

+47 2270 8250 Local call tariff Mon to Fri : 9am - 6pm

MSI

Mainteq

+48 0223491505

800 780 902

Local call tariff Mon to Fri : 9am - 6pm

Free of charge Mon to Fri : 8am - 5pm

€ 0.10

Mon to Fri : 9am - 6pm

Local call tariff Mon to Fri : 9am - 6pm

Switzerland ANOVO CH +41 02 2310 2116

United Kingdom Celestica +44 0207 949 0069

Local call tariff

Local call tariff

Mon to Fri : 9am - 6pm

Mon to Fri : 8am - 5pm

Contact Information for China:

Country

China

Call center

PCCW Limited

Contact Information for NORTH AMERICA :

Country

U.S.A.

Canada

Call center

EPI-e-center

EPI-e-center

Consumer care number

4008 800 008

Consumer care number

(877) 835-1838

(800)479-6696

28

7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country Call center

Belarus

Bulgaria

Croatia

Czech Rep.

Estonia

Georgia

Hungary

Kazakhstan

Latvia

Lithuania

Macedonia

Moldova

Romania

Russia

Turkey

Ukraine

Ukraine

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

NA

Serbia&Montenegro NA

Slovakia

Slovenia

NA

NA the republic of Belarus NA

NA

NA

NA

CSP Consumer care number

IBA

LAN Service

MR Service Ltd

Asupport

FUJITSU

Esabi

Profi Service

+375 17 217 3386

+375 17 217 3389

+359 2 960 2360

+385 (01) 640 1111

420 272 188 300

+372 6519900(General)

+372 6519972(workshop)

+995 322 91 34 71

+36 1 814 8080(General)

+36 1814 8565(For AOC&Philips only)

Classic Service I.I.c.

+7 727 3097515

ServiceNet LV

+371 67460399

+371 27260399

UAB Servicenet

AMC

Comel

Skin

CPS

Kim Tec d.o.o.

Datalan Service

PC H.and

ServiceBy

Tecpro

Topaz

Comel

+370 37 400160(general)

+370 7400088 (for Philips)

+389 2 3125097

+37322224035

+40 21 2101969

+7 (495) 645 6746

+381 11 20 70 684

+421 2 49207155

+386 1 530 08 24

+ 375 17 284 0203

+90 212 444 4 832

+38044 525 64 95

+380 5627444225

Contact Information for LATIN AMERICA region:

Country Call center

Brazil

Argentina

Vermont

Consumer care number

0800-7254101

0800 3330 856

29

7. Customer care and warranty

Contact Information for APMEA region:

Country ASP Consumer care number

Australia AGOS NETWORK PTY LTD 1300 360 386

New Zealand Visual Group Ltd. 0800 657447

Opening hours

Mon.~Fri. 9:00am-5:30pm

Mon.~Fri. 8:30am-5:30pm

Hong Kong

Macau

India

Indonesia

Korea

Malaysia

Pakistan

Singapore

Company: Smart Pixels

Technology Ltd.

REDINGTON INDIA LTD

PT. CORMIC SERVISINDO

PERKASA

Alphascan Displays, Inc

R-Logic Sdn Bhd

Hong Kong:

Tel: +852 2619 9639

Macau:Tel: (853)-0800-987

Tel: 1 800 425 6396

SMS: PHILIPS to 56677

1661-5003

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

Mon.~Fri. 9:00am-5:30pm

+62-21-4080-9086 (Customer

Hotline)

+62-8888-01-9086 (Customer

Hotline)

Mon.~Thu. 08:30-12:00;

13:00-17:30

Fri. 08:30-11:30; 13:00-17:30

Mon.~Fri. 9:00am-5:30pm

Sat. 9:00am-1:00pm

+603 5102 3336

Mon.~Fri. 8:15am-5:00pm

Sat. 8:30am-12:30am

Sun.~Thu. 10:00am-6:00pm TVONICS Pakistan +92-213-6030100

Philips Electronics Singapore

Pte Ltd (Philips Consumer Care

Center)

(65) 6882 3966

FETEC.CO

0800-231-099

Mon.~Fri. 9:00am-6:00pm

Sat. 9:00am-1:00pm

Mon.~Fri. 09:00 - 18:00 Taiwan

Thailand

South Africa

Israel

Vietnam

Axis Computer System Co.,

Ltd.

Computer Repair Technologies 011 262 3586

Eastronics LTD

FPT Service Informatic

Company Ltd. - Ho Chi Minh

City Branch

(662) 934-5498

1-800-567000

Mon.~Fri. 8:30am~05:30pm

Mon.~Fri. 8:00am~05:00pm

Sun.~Thu. 08:00-18:00

+84 8 38248007 Ho Chi Minh

City

+84 5113.562666 Danang City

+84 5113.562666 Can tho

Province

Mon.~Fri. 8:00-12:00, 13:30-

17:30,Sat. 8:00-12:00

Philippines

EA Global Supply Chain

Solutions ,Inc.

(02) 655-7777; 6359456 Mon.~Fri. 8:30am~5:30pm

Armenia

Azerbaijan

Georgia

Kyrgyzstan

Tajikistan

Firebird service centre

Uzbekistan

Soniko Plus Private Enterprise

Ltd

Turkmenistan Technostar Service Centre

Japan

フィリップスモニター・サ

ポートセンター

+97 14 8837911

+99871 2784650

+(99312) 460733, 460957

0120-060-530

Sun.~Thu. 09:00 - 18:00

Mon.~Fri. 09:00 - 18:00

Mon.~Fri. 09:00 - 18:00

Mon.~Fri. 10:00 - 17:00

30

8. Troubleshooting & FAQs

8. Troubleshooting & FAQs

8.1 Troubleshooting

This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact

Philips customer service representative.

Common Problems

No Picture (Power LED not lit)

• Make sure the power cord is plugged into the power outlet and into the back of the monitor.

• First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position.

No Picture (Power LED is White)

• Make sure the computer is turned on.

• Make sure the signal cable is properly connected to your computer.

• Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable.

• The Energy Saving feature may be activated

Screen says

Attention

Check cable connection satisfactory, you can do manual adjustments via the OSD menu.

Note

The Auto Function is not applicable in DVI-

Digital mode as it is not necessary.

Visible signs of smoke or sparks

• Do not perform any troubleshooting steps

• Disconnect the monitor from mains power source immediately for safety

• Contact with Philips customer service representative immediately.

Imaging Problems

Image is not centered

• Adjust the image position using the “Auto” function in OSD Main Controls.

• Adjust the image position using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image vibrates on the screen

• Check that the signal cable is properly securely connected to the graphics board or PC.

Vertical flicker appears

• Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Start Guide).

• Check to see if the monitor cable has bent pins.

• Make sure the computer is turned on.

AUTO button doesn't function

• The auto function is applicable only in

VGA-Analog mode. If the result is not

• Adjust the image using the “Auto” function in OSD Main Controls.

• Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Horizontal flicker appears

• Adjust the image using the “Auto” function in OSD Main Controls.

31

8. Troubleshooting & FAQs

• Eliminate the vertical bars using the Phase/

Clock of Setup in OSD Main Controls. It is valid only in VGA mode.

Image appears blurred, indistinct or too dark

• Adjust the contrast and brightness on

On-Screen Display.

An "after-image", "burn-in" or "ghost image" remains after the power has been turned off.

• Uninterrupted display of still or static images over an extended period may cause

"burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burnin", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off.

• Always activate a moving screen saver program when you leave your monitor unattended.

• Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

• Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Image appears distorted. Text is fuzzy or blurred.

• Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution.

Green, red, blue, dark, and white dots appears on the screen

• The remaining dots are normal characteristic of the liquid crystal used in today’s technology, Please refer the pixel policy for more detail.

The "power on" light is too strong and is disturbing

• You can adjust “power on” light using the power LED Setup in OSD main Controls.

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For further assistance, refer to the Consumer

Information Centers list and contact Philips customer service representative.

8.2 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot display this video mode'?

Ans.: Recommended resolution for this monitor: 1920 x 1080 @ 60 Hz.

• Unplug all cables, then connect your PC to the monitor that you used previously.

• In the Windows Start Menu, select Settings/

Control Panel. In the Control Panel

Window, select the Display icon. Inside the

Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled

'desktop area', move the sidebar to 1920 x

1080 pixels.

• Open 'Advanced Properties' and set the

Refresh Rate to 60 Hz, then click OK.

• Restart your computer and repeat step 2 and 3 to verify that your PC is set at 1920 x 1080 @ 60 Hz.

• Shut down your computer, disconnect your old monitor and reconnect your Philips

LCD monitor.

• Turn on your monitor and then turn on your PC.

Q2: What is the recommended refresh rate for LCD monitor?

Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance.

Q3: What are the .inf and .icm files on the

CD-ROM? How do I install the drivers

(.inf and .icm)?

Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor

8. Troubleshooting & FAQs drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to insert the ( companion

CD-ROM) included in this package.

Monitor drivers (.inf and .icm files) will be installed automatically.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows ® Control

Panel with the "Display properties".

Q5: What if I get lost when I am making monitor adjustments via OSD?

Ans.: Simply press the OK button, then select

'Reset' to recall all of the original factory settings.

Q6: Is the LCD screen resistant to scratches?

Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side.

This may affect your warranty conditions.

Q7: How should I clean the LCD surface?

Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.

Q8: Can I change the color setting of my monitor?

Ans.: Yes, you can change your color setting through OSD control as the following procedures,

• Press "OK" to show the OSD (On Screen

Display) menu

• Press "Down Arrow" to select the option

"Color" then press "OK" to enter color setting, there are three settings as below.

1. Color Temperature; The two settings are 6500K and 9300K. With settings in the 6500K range the panel appears

"warm, with a red-white color tone", while a 9300K temperature yields "cool, bluewhite toning".

2. sRGB; this is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc)

3. User Define; the user can choose his/ her preference color setting by adjusting red, green blue color.

Note

A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K.

Q9: Can I connect my LCD monitor to any

PC, workstation or Mac?

Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your

Mac system. Please contact your Philips sales representative for more information.

Q10: Are Philips LCD monitors Plug-and-

Play?

Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 7/Windows 8/

Vista/XP/NT, Mac OSX, Linux

Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels?

Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "afterimaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in

LCD panel technology. In most cases, the

"burned in" or "atter-imaging" or "ghost

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8. Troubleshooting & FAQs imaging" will disappear gradually over a period of time after the power has been switched off.

Always activate a moving screen saver program when you leave your monitor unattended.

Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content.

Warning

Failure to activate a screen saver, or a periodic screen refresh application may result in severe

“burn-in” or “after-image” or “ghost image” symptoms that will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty.

Q12: Why is my Display not showing sharp text, and is displaying jagged characters?

Ans.: Your LCD monitor works best at its native resolution of 1920 x 1080 @ 60 Hz. For best display, please use this resolution.

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© 2013 Koninklijke Philips N.V. All rights reserved.

Philips and the Philips Shield Emblem are registered trademarks of

Koninklijke Philips N.V. and are used under license from

Koninklijke Philips N.V.

Specifications are subject to change without notice.

Version: M5223V1T