Cisco UCCX 4.5 ENH Server Software for MCS 7825 and 10 ENH Seats

Product End-of-Life Notice
End-of-Sale and End-of-Life Announcement for the Cisco
Unified Contact Center Express 4.5
EOL6282
®
Cisco announces the end-of-sale and end-of life dates for the Cisco Unified Contact
Center Express 4.5. The last day to order the affected product(s) is May 15, 2008.
Customers with active service contracts will continue to receive support from the Cisco
Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1
describes the end-of-life milestones, definitions, and dates for the affected product(s).
Table 2 lists the product part numbers affected by this announcement. For customers with
active and paid service and support contracts, support will be available until the
termination date of the contract, even if this date exceeds the Last Date of Support shown
in Table 1.
Table 1.
End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 4.5
Milestone
Definition
Date
End-of-Life
Announcement Date
The date the document that announces the end of sale and end of life
of a product is distributed to the general public.
November 15, 2007
End-of-Sale Date
The last date to order the product through Cisco point-of-sale
mechanisms. The product is no longer for sale after this date.
May 15, 2008
Last Ship Date:
App. SW
The last-possible ship date that can be requested of Cisco and/or its
contract manufacturers. Actual ship date is dependent on lead time.
August 13, 2008
End of SW Maintenance
Releases Date:
App. SW
The last date that Cisco Engineering may release any final software
maintenance releases or bug fixes. After this date, Cisco Engineering
will no longer develop, repair, maintain, or test the product software.
May 15, 2009
End of New Service
Attachment Date:
App. SW
For equipment and software that is not covered by a service-andsupport contract, this is the last date to order a new service-andsupport contract or add the equipment and/or software to an existing
service-and-support contract.
May 15, 2009
End of Service Contract
Renewal Date:
App. SW
The last date to extend or renew a service contract for the product.
August 11, 2010
Last Date of Support:
App. SW
The last date to receive service and support for the product. After this
date, all support services for the product are unavailable, and the
product becomes obsolete.
May 15, 2011
HW = Hardware
Table 2.
OS SW = Operating System Software
App. SW = Application Software
Product Part Numbers Affected by This Announcement
End-of-Sale Product Part
Number
Product Description
Replacement Product
Part Number
Replacement Product
Description
CCX-3031E-45E-UPG=
CCX 3.0 or 3.1 ENH WITHOUT
IVRPortOption Upgrade to 4.5 ENH
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-3031E-45P-UPG=
CCX 3.0 or 3.1 ENH WITH IVR Port See Product Migration
Option Upgrade to 4.5 PRE
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-3031S-45S-UPG=
CCX 3.0 or 3.1 STD Upgrade to 4.5
STD
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-35E-45E-UPG=
CCX 3.5 ENH Upgrade to 4.5.X
ENH
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 1 of 5
Product End-of-Life Notice
CCX-35P-45P-UPG=
CCX 3.5 PRE Upgrade to 4.5.X
PRE
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-35S-45S-UPG=
CCX 3.5 STD Upgrade to 4.5.X
STD
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-40XE-45YE-UPG=
CCX 4.0.X ENH Upgrade to 4.5.Y
ENH
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-40XP-45YP-UPG=
CCX 4.0.X PRE Upgrade to 4.5.Y
PRE
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-40XS-45YS-UPG=
CCX 4.0.X STD Upgrade to 4.5.Y
STD
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-45XE-45YE-UPG=
CCX 4.5.X ENH Upgrade to 4.5.Y
ENH
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-45XP-45YP-UPG=
CCX 4.5.X PRE Upgrade to 4.5.Y
PRE
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
CCX-45XS-45YS-UPG=
CCX 4.5.X STD Upgrade to 4.5.Y
STD
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-BDL-7815=
UCCX 4.5 - Required for 5 Seat
Bundle 7815 Deployment
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-BDL-7825=
UCCX 4.5 - Required for 5 Seat
Bundle 7825 Deployment
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-BDL-7835=
UCCX 4.5 - Required for 5 Seat
Bundle 7835 Deployment
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-BDL-7845=
UCCX 4.5 - Required for 5 Seat
Bundle 7845 Deployment
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E10-7815
UCCX 4.5 ENH Server Software for
MCS 7815 and 10 ENH Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E10-7825
UCCX 4.5 ENH Server Software for
MCS 7825 and 10 ENH Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E10-7835
UCCX 4.5 ENH Server Software for
MCS 7835 and 10 ENH Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E10-7845
UCCX 4.5 ENH Server Software for
MCS 7845 and 10 ENH Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E10USR
UCCX 4.5 ENH 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E1USR
UCCX 4.5 ENH 1 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E25USR
UCCX 4.5 ENH 25 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-E50USR
UCCX 4.5 ENH 50 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-ENH-ADDON
UCCX 4.5 ENHANCED Add-On
Seats Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-ENH-CS
UCCX 4.5 ENH Cold Standby
Server Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-ENH-NEW
UCCX 4.5 - ENHANCED server
software and minimum of 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P10-7815
UCCX 4.5 PRE Server Software for
MCS 7815 and 10 PRE Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P10-7825
UCCX 4.5 PRE Server Software for
MCS 7825 and 10 PRE Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P10-7835
UCCX 4.5 PRE Server Software for
MCS 7835 and 10 PRE Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P10-7845
UCCX 4.5 PRE Server Software for
MCS 7845 and 10 PRE Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P10USR
UCCX 4.5 PRE 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P1USR
UCCX 4.5 PRE 1 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 2 of 5
Product End-of-Life Notice
UCCX-4.5-P25USR
UCCX 4.5 PRE 25 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-P50USR
UCCX 4.5 PRE 50 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-PRE-ADDON
UCCX 4.5 PREMIUM Add-On
Seats Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-PRE-CS
UCCX 4.5 PRE Cold Standby
Server Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-PRE-NEW
UCCX 4.5 - PREMIUM server
software and minimum of 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S10-7815
UCCX 4.5 STD Server Software for
MCS 7815 and 10 STD Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S10-7825
UCCX 4.5 STD Server Software for
MCS 7825 and 10 STD Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S10-7835
UCCX 4.5 STD Server Software for
MCS 7835 and 10 STD Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S10-7845
UCCX 4.5 STD Server Software for
MCS 7845 and 10 STD Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S10USR
UCCX 4.5 STD 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S1USR
UCCX 4.5 STD 1 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S25USR
UCCX 4.5 STD 25 seat
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-S50USR
UCCX 4.5 STD 50 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-STD-ADDON
UCCX 4.5 STANDARD Add-On
Seats Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-STD-CS
UCCX 4.5 STD Cold Standby
Server Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4.5-STD-NEW
UCCX 4.5 - STANDARD server
software and minimum of 10 Seats
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-BUN-SADDON
CCM BUNDLE STD ADD-ON
optional deploy on Dedicated
Server
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-BUN-UPGADD
CCM BUNDLE UPGRADE - opt
deploy on Dedicated Server
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-CM-BUNDLE
5 Seat IPCCX ENH CCM Bundle AVAILABLE ONLY WITH CCM
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-DART-NFR=
UCCX 4.5 NFR Kit for DART:
PREMIUM with 6 Seats-NO
ASR/TTS
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-DISTI-NFR=
UCCX 4.5 NFR Kit for DISTI:
PREMIUM with 6 Seats-NO
ASR/TTS
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-ENHANCED
NEW Cisco Unified Contact Center
Express (UCCX) 4.5 ENHANCED
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-PREMIUM
NEW Cisco Unified Contact Center
Express (UCCX) 4.5 PREMIUM
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-45-STANDARD
NEW Cisco Unified Contact Center
Express (UCCX) 4.5 STANDARD
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-DIFF-UPG
UCCX 4.5-4.5 UPGRADE STDENH,STD-PRE,ENH-PRE Configurable
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-ENH-PRE
UCCX 4.5 ENH To 4.5 PRE
Upgrade - Configurable
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-EPU-S1
UCCX 4.5-4.5 ENH-PRE Seat Qyt 1 See Product Migration
Upg
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-SEU-S1
UCCX 4.5-4.5 STD-ENH Seat Qyt 1 See Product Migration
Upg
Options section for details.
Cisco Unified Contact Center
Express 5.0
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 3 of 5
Product End-of-Life Notice
UCCX-4545-SPU-S1
UCCX 4.5-4.5 STD-PRE Seat Qyt 1 See Product Migration
Upg
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-STD-ENH
UCCX 4.5 STD To 4.5 ENH
Upgrade - Configurable
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-4545-STD-PRE
UCCX 4.5 STD To 4.5 PRE
Upgrade - Configurable
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ADDON-PAK
Add On PAK
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ENH-SW-1A
UCCX 4.5 7815 ENH Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ENH-SW-1B
UCCX 4.5 7825 ENH Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ENH-SW-1C
UCCX 4.5 7835 ENH Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ENH-SW-1D
UCCX 4.5 7845 ENH Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-ENH-USERS
UCCX 4.5 ENH Seat Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-PRE-SW-1A
UCCX 4.5 7815 PRE Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-PRE-SW-1B
UCCX 4.5 7825 PRE Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-PRE-SW-1C
UCCX 4.5 7835 PRE Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-PRE-SW-1D
UCCX 4.5 7845 PRE Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-PRE-USERS
UCCX 4.5 PRE Seat Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-STD-SW-1A
UCCX 4.5 7815 STD Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-STD-SW-1B
UCCX 4.5 7825 STD Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-STD-SW-1C
UCCX 4.5 7835 STD Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-STD-SW-1D
UCCX 4.5 7845 STD Server
Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCX-STD-USERS
UCCX 4.5 STD Seat Qty 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCXIVR-45DB1PS1
UCCX or IP-IVR 4.5 MS SQL 2K
Server 1 Processor Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCXIVR-45DB1PS1=
UCCX or IP-IVR 4.5 MS SQL 2K
Server 1 Processor Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCXIVR-45DB2PS1
UCCX or IP-IVR 4.5 MS SQL 2K
Server 2 Processors Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
UCCXIVR-45DB2PS1=
UCCX or IP-IVR 4.5 MS SQL 2K
Server 2 Processors Software
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-ME-USR
Solution Bundle - D - ME
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-ME-USR-ADD
Solution Bundle Addition - D - ME
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P10-7815
Solution Bundle - D - Software for
MCS7815 And Licenses - 10
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P10-7825
Solution Bundle - D - Software for
MCS7825 And Licenses - 10
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P10-7835
Solution Bundle - D - Software for
MCS7835 And Licenses - 10
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P10-7845
Solution Bundle - D - Software for
MCS7845 And Licenses - 10
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Page 4 of 5
Product End-of-Life Notice
USOL-D-P10USR
Solution Bundle - D - Additional
Licenses - 10
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P1USR
Solution Bundle - D - Additional
Licenses - 1
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P25USR
Solution Bundle - D - Additional
Licenses - 25
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-P50USR
Solution Bundle - D - Additional
Licenses - 50
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-SE-USR
Solution Bundle - D - SE (MIN 10 MAX 299)
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
USOL-D-SE-USR-ADD
Solution Bundle Addition - D - SE
See Product Migration
Options section for details.
Cisco Unified Contact Center
Express 5.0
Product Migration Options
Customers are encouraged to migrate to the Cisco Unified Contact Center Express 5.0.
Information about this product can be found at
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html.
Customers can use the Cisco Technology Migration Plan (TMP) to trade in products and receive
credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, go to:
http://www.cisco.com/go/tradein/. The Cisco TMP application requires all users to have a
Cisco.com user ID.
Customers may be able to continue to purchase the end-of-sale product through the Cisco
Certified Refurbished Equipment program. Refurbished units of the end-of-sale product are
available in limited supply for sale in certain countries on a first-come, first-served basis. For
information about the refurbished equipment program, go to: http://cisco.com/go/remarketing.
For More Information
For more information about the Cisco Unified Contact Center Express 5.0, visit
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html, or contact your local
account representative.
For more information about the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/prod_end_of_life.html.
To subscribe to receive end-of-life/end-of-sale information, go to:
http://www.cisco.com/cgi-bin/Support/FieldNoticeTool/field-notice.
Printed in USA
All contents are Copyright © 1992–2007 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
C51-439265-00 11/07
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