IPitomy SIP Trunks 101 Programing and activating SIP Trunks with IPitomy’s assisted turn-up. Overview Overview Filling out an online form requires having all of the customers information handy. It is a good idea to review the form so you know what information you will need to complete the form. When you first fill out the form, there is an option to have the form saved so you can come back later and finish it. Always do this. It saves all of your information and allows you to come back to it if needed without losing your work. It is recommended that you create a new unique username and password for each new customer so you can have them log in after you fill it out and make the payment. Number Porting Considerations When filling in the form, fields with an asterisk * are required. Always get the customers phone bill so you get the correct information for the customers phone numbers. Delays in porting are almost always due to inaccurate information. Occasionally phone numbers are in different accounts with the provider. If numbers are in separate accounts, be sure to fill out a separate LOA for each account. Remember that address and all account information needs to match the invoice. You can upload multiple LOAs on the form, as well as the phone bill. Basic Process SIP trunks may or may not require number porting. 1. Keeping the existing phone number – requires filling out an LOA. 2. Not porting numbers and just getting new ones – no LOA required. IPitomy issues a testing phone number to each SIP Trunk. The test DID allows you to fully test and configure your SIP Trunk prior to porting numbers. Once the temporary DID is up and working, forwarding the customers phone numbers to the test DID allows testing and validation of the SIP Trunk prior to the actual number porting. Simply leave the forwarding in place so when the numbers do port, your SIP trunk is fully tested, configured and functional with no further action from you. When not porting numbers, no LOA or forwarding is necessary. IP Address Types of IP Configurations Authenticated – Used when no Fixed (Static) Public IP address is available. Authenticated requires the use of a user name and password to authenticate each call with IPitomy’s Servers. IP Bound – Used when a Fixed Public IP (Static) address is available. This is a simple setup and simply requires calls all coming from a Fixed Public IP address. Activation Once the test DID has been issued, it is necessary to activate the SIP Trunk. Once the SIP trunk is activated, the porting process will begin and usually takes about 5 – 7 business days to receive a port date. Project ports (100 numbers or more require a minimum of 2 weeks for processing. *The activation date is NOT the port date. Activation validates that the customers site is ready for SIP trunking, all router configuration has been completed and calls in and out have been tested. The existing phone numbers can now be forwarded to the test DID. Once this is in place, the number porting will take place between IPitomy and the old carrier and the calls will begin to flow over the SIP trunk that has been fully tested. Activation Continued Once IPitomy has approved the SIP Trunk, we send an email out with an activation date. The activation date is for our IPitomy Assisted Turn-Up call. An activation team will be on a call with you while you configure and test your SIP trunks. The Activation team will validate all calls in and out of the IPitomy VoIP system. We assist PBX configuration and testing. You need to have the ports forwarded in the router. If your provider has a cable modem with an integrated router, you need to be able to put that cable modem in Bridge Mode and install a separate router. If you miss the activation date, your trunks will still be configured. You can either reschedule with us, or email us back on the ticket notifying us that you have configured and tested your SIP trunks on your own. E911 information An important aspect of SIP trunk activation is testing that the 911 location and number are correct. There is a charge associated with dialing 911 instead of 933. There is also a charge for dialing 933 from a number that is not configured. Please check your activation letter to ensure the correct information is present before testing with 933. If the information is incorrect, please let us know so that we can update it. Be sure to configure the PBX properly with the outbound caller ID to ensure the proper caller ID will show up when an emergency call is made. Porting A port request will be submitted once your system has been successfully tested. We submit all information on LOA to the losing carrier for review. If all information is correct an FOC date (port date) will be assigned by the losing carrier. Ports take place starting at 11:30 AM EST- the time can vary slightly Please DO NOT initiate any changes or orders on the account that is porting. This will significantly delay porting. There are charges for cancelling ports or changing FOC dates once they have been assigned FOC. Please see the LOA for additional information on this. Do not cancel the existing service before the port happens and the cutover is complete, otherwise the customer may lose their existing numbers.