Installation and Setup Guides
For Bar Code Label Printers with
Freezerworks Unlimited version 6.0
Freezerworks Basic version 7
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Freezerworks Unlimited 6.0
Freezerworks Basic 7
Printer Installation and Setup Guide
for Use with
Brady BBP11 Printer
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Contents
Install Freezerworks ............................................................................................................................ 1
Install Label and Ribbons..................................................................................................................... 1
Install the Printer to Work with Freezerworks .................................................................................... 1
Windows 7....................................................................................................................................... 1
Method 1: Driver Is Installed Automatically ............................................................................... 1
Method 2: Install the Printer Manually ....................................................................................... 2
Share the Printer ......................................................................................................................... 4
Windows XP..................................................................................................................................... 7
Method 1: Driver Is Installed Automatically ............................................................................... 7
Method 2: Install the Printer Manually ....................................................................................... 7
Share the Printer ....................................................................................................................... 12
Set the Label Gap .............................................................................................................................. 13
Manually “Gapping” the Printer................................................................................................ 13
Create a Test Label Format in Freezerworks ..................................................................................... 14
Print a Test Label ............................................................................................................................... 18
Appendix Printing Directly (No Driver) on the Mac .......................................................................... 20
Install the Keyspan USB Serial Assistant and Adapter .................................................................. 20
Select the COM Port in Freezerworks ........................................................................................... 20
Brady BBP11 Printer Guide
Install Freezerworks
Install Freezerworks from the Installation CD or download. See the Freezerworks Unlimited Installation Guide
for specific instructions, and visit our website to view Help videos: http://www.freezerworks.com
Note: Installing the printer for Freezerworks use can take some effort. Please feel free to contact our
Customer Support department (425-673-1974 or 877-289-7960) at any time during the process.
Install Label and Ribbons
•
Open the printer and remove any bubble wrap and paper packing material used to hold the ribbon in
place. If the ribbon comes installed, it may have dislodged from its spindle during shipment, so check
the ribbon before loading the labels.
The printer has label and ribbon installation directions located inside the printer cover, as well as in
the product manual.
Important: The printer may come with a CD containing software and printer drivers. Set aside the CD
for now and do not install programs or drivers from the CD at this time as they may interfere with
label printing through Freezerworks.
Install the Printer to Work with Freezerworks
Windows 7
Method 1: Driver Is Installed Automatically
Windows 7 will attempt to install the driver automatically when you plug in the printer and turn it on. It will
be installed in Devices and Printers (located on the Start menu).
If the driver is not installed automatically, follow the next procedure “Method 2: Install the Printer Manually”.
1
Freezerworks
Method 2: Install the Printer Manually
1. In Control Panel, on the Devices and Printers page, click Add a printer:
2. Click Add a local printer:
3. Select a USB port here (for example, USB0001):
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Brady BBP11 Printer Guide
4. Click Next.
5. Under Manufacturer, select Generic, and under Printers, select Generic / Text Only:
6. Click Next.
7. Give the printer a name containing the word “Brady”. Freezerworks looks for the name when
locating a label printer.
3
Freezerworks
Freezerworks will now be able to locate the printer so that you can select it, unless…
Institution-wide printer naming conventions: If you cannot use “brady” in your printer name, give
the printer whatever name you wish. Then follow these steps after installing the printer:
a. In Freezerworks, on the System Admin-menu, click System Properties.
b. Under Other Options, select the Do Not Filter Available Label Printers By Name check box.
This will allow Freezerworks to locate your printer by whatever name you give it.
Share the Printer
1. In the Add Printer dialog in step 7 above, click Next.
2. Select Share this printer so that others on your network can find and use it, and in the Share name
box, enter the same name that you gave the printer in step 7 above.
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Brady BBP11 Printer Guide
3. Click Next.
4. On the next screen, do not make this your default printer, and do not print a test page:
5. Click Finish.
6. Now, in Control Panel, go to the Devices and Printers section.
5
Freezerworks
7. Right-click the printer and then click Printer Properties.
8. On the Sharing page, make sure that the Share this printer check box is selected, and the Share
name box contains the same name you previously assigned the printer.
If you do not include the word “brady” in your printer name, you must select the List in the
directory check box for Freezerworks to locate it.
9. Click Apply and then click OK.
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Brady BBP11 Printer Guide
Windows XP
Method 1: Driver Is Installed Automatically
When the printer is on and a USB cable is plugged into the computer, an “Installing new hardware” message
should appear, indicating that Windows is installing the printer automatically.
If the driver is not installed automatically, follow the procedure “Method 2: Install the Printer Manually”.
Method 2: Install the Printer Manually
We will be using the Windows Generic Printer Driver instead of the printer manufacturer’s driver. To do so,
follow these steps:
1. At the Welcome to the Found New Hardware Wizard, select No for connecting to Windows Update.
Click Next.
2. Select Install from a list or a specific location (advanced). Do not install the software automatically.
Click Next.
7
Freezerworks
3. Select Don’t search. I will choose the driver to install. Click Next.
4. On the next screen, select Printers.
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Brady BBP11 Printer Guide
5. Click Next. You should see this screen:
9
Freezerworks
6. Under Manufacturer select Generic, and under Printers select Generic/Text Only.
7. Click Next. The wizard will install generic drivers:
8. Click Finish.
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Brady BBP11 Printer Guide
9. Now you must rename the Generic/Text Only printer, and then make it a shared printer. To do this,
go to Control Panel Printers and Faxes.
10. Select the Generic/Text Only printer and select Rename this Printer. Rename it beginning with the
word “brady”. Freezerworks will now be able to locate the printer so that you can select it, unless…
Institution-wide printer naming conventions: If you cannot use the word “brady” in your printer
name, give the printer whatever name you wish. Then follow these steps after installing the printer:
a. In Freezerworks, on the System Admin menu, click System Properties.
b. Under Other Options, select the Do Not Filter Available Label Printers By Name check box
and click Save. This will allow Freezerworks to locate your printer by whatever name you give
it.
11
Freezerworks
Share the Printer
1. In Control Panel Printers and Faxes, select the printer and then select Share this Printer:
2. On the Sharing page, select the Share this printer check box, and in the Share name box enter the
same name you previously assigned the printer. Also, for Freezerworks to locate the printer without
“brady” in the name, you must select the List in the directory check box.
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Brady BBP11 Printer Guide
Set the Label Gap
Insert labels as directed by the manual/printer graphic. If the printer was purchased from Dataworks
Development to work with a specific label with Freezerworks, then the printer may be pre-configured to print
the label. To test to see if the labels feed properly, turn on the printer, and wait for the green light at the
printer top. Press the button by the light and see if one label feeds properly. Press again to verify another
single label feeds properly.
Manually “Gapping” the Printer
If the label does not feed properly, and the indicator light turns red after feeding a label, you must “gap” the
printer for the label selection. To do this:
1. Turn off the printer.
2. Hold down the button located on the top front of the printer.
3. While holding down the button, turn on the printer. Keep your finger on the button while the
indicator light turns from yellow to green to yellow, and watch for five red flashes. Remove your
finger after the fifth red flash. The printer will begin to feed labels and locate the gap between each
label.
4. When the gapping process is complete, the indicator light will be a steady green. Press the button
and see that the printer feeds one label, and that the indicator light remains a steady green each time
you feed a label.
13
Freezerworks
Label gap not sensed correctly—Troubleshooting option
There is a software program that will set the gap for you. Contact Dataworks Development for more
information on downloading, installing, and using this program.
Create a Test Label Format in Freezerworks
To test the printer, you must first create a label format for the label and the Brady printer. Then, with at least
one Sample record created, you can print a label for that Sample record.
1. Open Freezerworks.
2. On the System Admin menu, click Users.
3. Double-click Admin, or any User you have access to.
4. On the Preferences page, select the Shared Label Printing check box. A drop-down box appears.
5. Locate and select your shared printer in the drop-down box.
Freezerworks Unlimited
Freezerworks Basic
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Brady BBP11 Printer Guide
Note If the printer doesn’t appear in the drop-down list, try restarting Freezerworks.
6. Click Save and then Close to return to the main menu.
7. On the Labels menu, click Configure Labels.
8. Select Add New.
9. On the Label Configuration Screen, give your label format a name (e.g, “Test”) and select the new
printer for Printer. Select the label you have in your printer (the most common is the 1 ml wraparound portrait):
10. Under Field List, locate Freezerworks ID and drag it onto the label design area. With the mouse
pointer in the Label Design Area, release the mouse button. You should see this screen:
15
Freezerworks
11. Select a bar code setting (we recommend DataMatrix):
12. Click Save. Your Design Area should look like this:
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Brady BBP11 Printer Guide
13. Again, select and drag Freezerworks ID over to the Design Area, and release the mouse button with
the cursor below the “bar code” placeholder. This time, select Human Readable:
17
Freezerworks
14. Click Save. Your Design Area should look like this:
15. Click Save to save this format. Then click Close twice to return to the Freezerworks main menu.
Print a Test Label
1. On the Sample Mgmt menu, click Add New Samples.
On the Samples entry screen, you will see a Freezerworks ID assigned to the Sample in the title bar:
We are going to print a label with this ID on it.
2. On the Labels menu, click Print Labels.
3. Select the test format you just created.
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Brady BBP11 Printer Guide
4. The Printer Type should become the shared printer. Connection Type should become
SHARED/NETWORKED.
5. In the Select number of labels per Sample box, type 1. Leave the zero in the Select number of labels
per Aliquot box because this Sample contains no Aliquots.
6. Click OK. One label should print.
If the printer does not respond at all at this point, we suggest that you contact Dataworks Development and
work with a Freezerworks Specialist to troubleshoot the issue.
19
Freezerworks
Appendix
Printing Directly (No Driver) on the Mac
Mac users can print directly from Freezerworks, without use of a printer driver, by installing the Keyspan USB
Adapter and Serial Assistant software, and selecting the printer’s COM port in the Freezerworks label printing
dialog box. This option will also work for computers running Windows, but we recommend using a Windows
driver instead.
Install the Keyspan USB Serial Assistant and Adapter
1. Software First: Do not attach the Keyspan USB Serial Adapter to your computer until you have
installed the Keyspan USB Serial Adapter software (included on the CD that came with the Keyspan
USB Serial Adapter).
2. Insert the Keyspan USB Serial Adapter CD. The installation should start automatically. Follow the
instructions to install the software.
3. Once the software is installed, plug the Keyspan USB Serial Adapter into a USB port on your
computer. The computer should recognize the adapter and install the driver.
4. Once the driver is installed, locate and start the Keyspan Serial Assistant. The Keyspan Serial
Assistant will have assigned a com port number to the adapter. When you are ready to print labels,
you will use this com port number.
Select the COM Port in Freezerworks
When you are ready to print labels, be sure to select the appropriate COM port:
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Freezerworks Unlimited 6.0
Freezerworks Basic 7
Printer Installation and Setup Guide
for Use with
cab EOS1 Printer
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Contents
Install Freezerworks .................................................................................................................................. 1
Install the cab EOS1 Printer ...................................................................................................................... 1
Windows 7 ........................................................................................................................................ 1
Windows XP ...................................................................................................................................... 6
Mac.................................................................................................................................................. 11
cab EOS1 Printer Guide
Install Freezerworks
Install Freezerworks from the Installation CD or download. See the Freezerworks Unlimited Installation
Guide for specific instructions, and visit our website to view Help videos: http://www.freezerworks.com
Note: Installing the printer for Freezerworks use can take some effort. Please feel free to contact our
Customer Support department (425-673-1974 or 877-289-7960 U.S. toll-free) at any time during the
process.
Install the cab EOS1 Printer
Consult the printer Operator’s Manual for instructions on installing labels and ribbons. Connect the printer
to the computer using the enclosed USB cable. Be sure to install the printer power cable as well.
IMPORTANT: The printer will include a CD that contains software and printer drivers. Do not install the
programs and drivers on the cab CD as they can interfere with label printing through Freezerworks.
In the next section, follow the instructions for Windows 7, Windows XP, or Macintosh.
Windows 7
After you insert the cab CD, Windows 7 will attempt to install the driver automatically when you plug in the
printer and turn it on. When it finishes, you should receive this message:
At this point, follow these steps:
1. Click Start, and then click Devices and Printers and look for the cab EOS/300 driver.
1
Freezerworks
2. Right-click the cab printer icon, and then click Printer Properties.
3. On the General tab, rename the printer to remove the “/” mark (e.g., “cab”):
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cab EOS1 Printer Guide
4. On the Sharing tab, rename the printer exactly as you renamed it in the previous step, click Apply,
and then click OK.
5. The next step is to set the label gap.
Default settings for Freezerworks label and ribbon
When you have successfully loaded your labels, you are ready to test the gap sensor so that the
printer can properly feed and print on each label. Press the Down Arrow on the touch screen of
the printer to feed a label. The printer should adjust to the label media to feed one label. When
the printer stops feeding, press the Down Arrow again to verify that one label is fed at a time.
6. Assign the printer to user(s). To print labels in Freezerworks, at least one user must be assigned to
the label printer within Freezerworks. Follow these steps to assign the bar code label printer in
Freezerworks:
a. Start Freezerworks and log in.
b. On the System Admin menu, click Users.
c. Double-click the user you want to configure (e.g., Admin).
d. On the Preferences tab, select the Shared Label Printer check box, and then select a
shared label printer from the drop-down list. This will be this user’s default bar code label
printer.
3
Freezerworks
Freezerworks Unlimited
Freezerworks Basic
e. Click Save. Repeat steps for all users who should have permission to print to a shared bar
code printer.
7. Test printing bar code labels with Freezerworks:
Create a label format (on the Labels menu, click Configure Labels) for the label size you are using,
and print that label. The Freezerworks ID in both human readable form and a bar code should be
sufficient for the test:
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cab EOS1 Printer Guide
8. In Freezerworks, on the Sample Mgmt menu, click Add New Samples.
9. Leave the entry screen blank, and on the Labels menu, click Print Labels.
Locate your EOS-1 label format and, for Select number of labels per Sample, enter “1”.
10. Click OK to print.
At this point a label should print, or at least the printer should have responded to this request for a label. If
the printer does not respond at all, the best thing to do is contact Dataworks Development, and work with
a Freezerworks Specialist to troubleshoot (425-673-1974 or 877-289-7960 U.S. toll-free).
5
Freezerworks
Windows XP
When the printer is on and a USB cable plugged into the computer, a Found New Hardware Wizard
window should appear. For Freezerworks label printing, we will not be installing the manufacturer’s
driver, but rather be creating our own using the Windows Generic Printer Driver.
To do so, follow these steps:
1. In the Found New Hardware Wizard screen, select No, not this time for connecting to Windows
Update, and then click Next.
2. Select Install from a list or a specific location (Advanced). Do not install the software
automatically. Click Next.
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cab EOS1 Printer Guide
3. On the next screen, select Don’t search. I will choose the driver to install, and then click Next.
4. At this screen, select Printers, and then click Next:
7
Freezerworks
You should see the following screen:
5. Under Manufacturer, select Generic, and under Printers, select Generic/Text Only.
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cab EOS1 Printer Guide
6. Click Next. The wizard will install generic drivers:
Note: If you see the following warning message instead, click Yes to continue.
The wizard will then install the driver.
7. Click Finish in the following screen:
9
Freezerworks
8. The next steps are to rename the Generic/Text Only printer, and then make it a shared printer. To
do this, go to Control Panel - Printers and Faxes.
9. Select the Generic/Text Only printer, and then click Rename this Printer. Rename it beginning
with the word “cab” (e.g., “Cab” or “cabeos1”) so that Freezerworks can locate it and allow you to
select it.
10. Select the printer you just renamed, and then select Share this Printer:
11. Click Apply and OK.
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cab EOS1 Printer Guide
Mac
1. Connect the printer to the Mac with a USB cable.
2. Log on to the Mac as an administrator-level user.
3. Add the printer using the CUPS printing system web interface by opening your browser and
navigating to: localhost:631
If you receive a “The web interface is currently disabled. Run ‘cupsctl WebInterface=yes’” message,
do the following:
•
Open the Terminal in the /Applications/Utilities folder and run cupsctl Webinterface=yes
4. On the Administration page, under Printers, click Add Printer.
11
Freezerworks
5. In the Local Printers section, select your new printer, and then click Continue.
6. Enter a name for the printer and, optionally, a description and location.
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cab EOS1 Printer Guide
7. Select the Share This Printer check box, and then click Continue.
8. Next to Make, click Select Another Make/Manufacturer.
9. In the Make list, select Raw, and then click Continue.
13
Freezerworks
10. In the next screen, make sure that Raw Queue (en) is selected, and then click Add Printer.
11. Set the starting and ending banner to None, and then click Set Default Options.
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cab EOS1 Printer Guide
12. Create a Class for this new printer by returning to the Administration page and clicking Add Class.
13. Give the Class a name that is different from the printer’s name. This is the name that will appear in
the list of printers in Freezerworks.
14. (Optional) Edit the Description and Location fields.
15. Select the new printer in the Members list, and then click Add Class.
Now, when you launch Freezerworks, this new printer will be available for use.
15
Freezerworks Unlimited 6.0
Freezerworks Basic 7
Printer Installation and Setup Guide
for Use with
TSC TTP 343C Printer
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Contents
Install Freezerworks ............................................................................................................................ 1
Install Label and Ribbons..................................................................................................................... 1
Install the Printer to Work with Freezerworks .................................................................................... 1
Windows 7....................................................................................................................................... 1
Method 1: Driver Is Installed Automatically ............................................................................... 1
Method 2: Install the Printer Manually ....................................................................................... 2
Share the Printer ......................................................................................................................... 4
Windows XP..................................................................................................................................... 7
Method 1: Driver Is Installed Automatically ............................................................................... 7
Method 2: Install the Printer Manually ....................................................................................... 7
Share the Printer ....................................................................................................................... 12
Set the Label Gap .............................................................................................................................. 13
Manually “Gapping” the Printer ................................................................................................ 13
Create a Test Label Format in Freezerworks ..................................................................................... 14
Print a Test Label ............................................................................................................................... 17
Appendix: Printing Directly (No Driver) on the Mac ......................................................................... 19
Install the Keyspan USB Serial Assistant and Adapter .................................................................. 19
Select the COM Port in Freezerworks ........................................................................................... 19
TSC TTP 343C Printer Guide
Install Freezerworks
Install Freezerworks from the Installation CD or download. See the Freezerworks Unlimited Installation Guide
for specific instructions, and visit our website to view Help videos: http://www.freezerworks.com
Note: Installing the printer for Freezerworks use can take some effort. Please feel free to contact our
Customer Support department (425-673-1974 or 877-289-7960 toll-free U.S.) at any time during the process.
Install Label and Ribbons
•
Open the printer and remove any bubble wrap and paper packing material used to hold the ribbon in
place. If the ribbon comes installed, it may have dislodged from its spindle during shipment, so check
the ribbon before loading the labels.
The printer has label and ribbon installation directions located inside the printer cover, as well as in
the product manual.
Important: The printer may come with a CD containing software and printer drivers. Set aside the CD
for now and do not install programs or drivers from the CD at this time as they may interfere with
label printing through Freezerworks.
Install the Printer to Work with Freezerworks
Windows 7
Method 1: Driver Is Installed Automatically
Windows 7 will attempt to install the driver automatically when you plug in the printer and turn it on. It will
be installed in Devices and Printers (located on the Start menu).
If the driver is not installed automatically, follow the next procedure “Method 2: Install the Printer Manually”.
1
Freezerworks
Method 2: Install the Printer Manually
1. In Control Panel, on the Devices and Printers page, click Add a printer:
2. Click Add a local printer and then Next:
3. Select a USB port here (for example, USB0001), and then click Next:
September 2013
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TSC TTP 343C Printer Guide
4. Under Manufacturer, select Generic, and under Printers, select Generic / Text Only:
5. Click Next.
3
Freezerworks
6. Give the printer a name containing the word “zebra”, “cab”, or “brady”. Freezerworks looks for these
names when locating a label printer.
Freezerworks will now be able to locate the printer so that you can select it, unless…
Institution-wide printer naming conventions: If you cannot use “zebra”, “cab”, or “brady” in your
printer name, give the printer whatever name you wish. Then follow these steps after installing the
printer:
a. In Freezerworks, on the System Admin-menu, click System Properties.
b. Under Other Options, select the Do Not Filter Available Label Printers By Name check box.
This will allow Freezerworks to locate your printer by whatever name you give it.
Share the Printer
1. In the Add Printer dialog in step 7 above, click Next.
2. Select Share this printer so that others on your network can find and use it, and in the Share name
box, enter the same name that you gave the printer in step 7 above.
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TSC TTP 343C Printer Guide
3. Click Next.
4. On the next screen, do not make this your default printer, and do not print a test page:
5. Click Finish.
6. Now, in Control Panel, go to the Devices and Printers section.
7. Right-click the printer and then click Printer Properties.
5
Freezerworks
8. On the Sharing page, make sure that the Share this printer check box is selected, and the Share
name box contains the same name you previously assigned the printer.
If you do not include the words “brady”, “cab” or “zebra” in your printer name, you must select the
List in the directory check box for Freezerworks to locate it.
9. Click Apply and then click OK.
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TSC TTP 343C Printer Guide
Windows XP
Method 1: Driver Is Installed Automatically
When the printer is on and a USB cable is plugged into the computer, an “Installing new hardware” message
should appear, indicating that Windows is installing the printer automatically.
If the driver is not installed automatically, follow the procedure Method 2: Install the Printer Manually.
Method 2: Install the Printer Manually
We will be using the Windows Generic Printer Driver instead of the printer manufacturer’s driver. To do so,
follow these steps:
1. At the Welcome to the Found New Hardware Wizard, select No for connecting to Windows Update.
Click Next.
2. Select Install from a list or a specific location (Advanced). Do not install the software automatically.
Click Next.
7
Freezerworks
3. Select Don’t search. I will choose the driver to install. Click Next.
4. On the next screen, select Printers:
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TSC TTP 343C Printer Guide
5. Click Next. You should see this screen:
9
Freezerworks
6. Under Manufacturer select Generic, and under Printers select Generic/Text Only.
7. Click Next. The wizard will install generic drivers:
8. Click Finish:
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TSC TTP 343C Printer Guide
9. Now you must rename the Generic/Text Only printer, and then make it a shared printer. To do this,
go to Control Panel Printers and Faxes.
10. Select the Generic/Text Only printer and click Rename this Printer. Rename it beginning with the
word “brady”, “cab”, or “zebra”. Freezerworks will now be able to locate the printer so that you can
select it, unless…
Institution-wide printer naming conventions: If you cannot use the word “brady”, “cab”, or “zebra”
in your printer name, give the printer whatever name you wish. Then follow these steps after
installing the printer:
a. In Freezerworks, on the System Admin menu, click System Properties.
b. Under Other Options, select the Do Not Filter Available Label Printers By Name check box
and click Save. This will allow Freezerworks to locate your printer by whatever name you give
it.
11
Freezerworks
Share the Printer
1. In Control Panel Printers and Faxes, select the printer and then select Share this Printer:
2. On the Sharing page, select the Share this printer check box, and in the Share name box enter the
same name you previously assigned the printer. Also, for Freezerworks to locate the printer without
“zebra”, “cab”, or “brady” in the name, you must select the List in the directory check box.
September 2013
12
TSC TTP 343C Printer Guide
Set the Label Gap
Insert labels as directed by the manual/printer graphic. If the printer was purchased from Dataworks
Development to work with a specific label with Freezerworks, then the printer may be pre-configured to print
the label. To test to see if the labels feed properly, turn on the printer, and wait for the green light at the
printer top. Press the button by the light and see if one label feeds properly. Press again to verify another
single label feeds properly.
Manually “Gapping” the Printer
If the label does not feed properly, and the indicator light turns red after feeding a label, you must “gap” the
printer for the label selection. To do this:
1. Turn off the printer.
2. Hold down the button located on the top front of the printer.
3. While holding down the button, turn on the printer. Keep your finger on the button while the
indicator light turns from yellow to green to yellow, and watch for five red flashes. Remove your
finger after the fifth red flash. The printer will begin to feed labels and locate the gap between each
label.
4. When the gapping process is complete, the indicator light will be a steady green. Press the button
and see that the printer feeds one label, and that the indicator light remains a steady green each time
you feed a label.
Label gap not sensed correctly—Troubleshooting option
There is a software program that will set the gap for you. Contact Dataworks Development for more
information on downloading, installing, and using this program.
13
Freezerworks
Create a Test Label Format in Freezerworks
To test the printer, you must first create a label format for the label and the TSC printer. Then, with at least
one Sample record created, you can print a label for that Sample record.
1. Open Freezerworks.
2. On the System Admin menu, click Users.
3. Double-click Admin, or any User you have access to.
4. On the Preferences page, select the Shared Label Printing check box. A drop-down box appears.
5. Locate and select your shared printer in the drop-down box.
Freezerworks Unlimited
Freezerworks Basic
Note If the printer doesn’t appear in the drop-down list, try restarting Freezerworks.
6. Click Save and then Close to return to the main menu.
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TSC TTP 343C Printer Guide
7. On the Labels menu, click Configure Labels.
8. Select Add New.
9. On the Label Configuration Screen, give your label format a name (e.g, “Test”) and select the new
printer for Printer. Select the label you have in your printer (the most common is the 1 ml wraparound portrait):
10. Under Field List, locate Freezerworks ID and drag it onto the label design area. With the mouse
pointer in the Label Design Area, release the mouse button. You should see this screen:
15
Freezerworks
11. Select a bar code setting (we recommend DataMatrix):
12. Click Save. Your Design Area should look like this:
13. Again, select and drag Freezerworks ID over to the Design Area, and release the mouse button with
the cursor below the “bar code” placeholder. This time, select Human Readable:
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TSC TTP 343C Printer Guide
14. Click Save. Your Design Area should look like this:
15. Click Save to save this format. Then click Close twice to return to the Freezerworks main menu.
Print a Test Label
1. On the Sample Mgmt menu, click Add New Samples.
On the Samples entry screen, you will see a Freezerworks ID assigned to the Sample in the title bar:
We are going to print a label with this ID on it.
2. On the Labels menu, click Print Labels.
3. Select the test format you just created.
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Freezerworks
4. The Printer Type should become the shared printer. Connection Type should become
SHARED/NETWORKED.
5. In the Select number of labels per Sample box, type 1. Leave the zero in the Select number of labels
per Aliquot box because this Sample contains no Aliquots.
6. Click OK. One label should print.
If the printer does not respond at all at this point, we suggest that you contact Dataworks Development and
work with a Freezerworks Specialist to troubleshoot the issue.
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TSC TTP 343C Printer Guide
Appendix
Printing Directly (No Driver) on the Mac
Mac users can print directly from Freezerworks, without use of a printer driver, by installing the Keyspan USB
Adapter and Serial Assistant software, and selecting the printer’s COM port in the Freezerworks label printing
dialog box. This option will also work for computers running Windows, but we recommend using a Windows
driver instead.
Install the Keyspan USB Serial Assistant and Adapter
1. Software First: Do not attach the Keyspan USB Serial Adapter to your computer until you have
installed the Keyspan USB Serial Adapter software (included on the CD that came with the Keyspan
USB Serial Adapter).
2. Insert the Keyspan USB Serial Adapter CD. The installation should start automatically. Follow the
instructions to install the software.
3. Once the software is installed, plug the Keyspan USB Serial Adapter into a USB port on your
computer. The computer should recognize the adapter and install the driver.
4. Once the driver is installed, locate and start the Keyspan Serial Assistant. The Keyspan Serial
Assistant will have assigned a com port number to the adapter. When you are ready to print labels,
you will use this com port number.
Select the COM Port in Freezerworks
When you are ready to print labels, be sure to select the appropriate COM port:
19
Freezerworks Unlimited 6.0
Freezerworks Basic 7
Printer Installation and Setup Guide
for Use with
Zebra TLP 2844 Printer
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Contents
Install Freezerworks ............................................................................................................................ 1
Install the Zebra 2844 Printer ............................................................................................................. 1
Set the Label Gap ........................................................................................................................... 1
Adding a Shared/Network Bar Code Printer (Windows Version Only) ............................................... 2
Configuring a Shared Printer on Your Local Computer ....................................................................... 2
Printing to a Shared Bar Code Printer ............................................................................................... 11
Configure Each User Account ....................................................................................................... 11
Print Bar Code Labels with Freezerworks.......................................................................................... 13
Configuring a Bar Code Printer Attached to Another Computer ...................................................... 14
Error Messages .................................................................................................................................. 20
Appendix: Printing Directly (No Driver)............................................................................................. 22
Install the Keyspan USB Serial Assistant and Adapter ................................................................. 22
Zebra TLP 2844 Printer Guide
Install Freezerworks
Install Freezerworks from the Installation CD or download. See the Freezerworks Unlimited Installation
Guide for specific instructions, and visit our website to view Help videos:
http://www.freezerworks.com
Install the Zebra 2844 Printer
Open the printer and remove any bubble wrap and paper packing material used to hold the ribbon in
place. If the ribbon comes installed, it may have dislodged from its spindle during shipment, so check
the ribbon before loading the labels.
The Zebra printer has label and ribbon installation directions located inside the printer cover, as well as
in the Quick Start Guide. More detailed instructions and QuickTime videos can be found on the Zebra
CD, enclosed with the printer.
The Zebra CD also contains software and printer drivers.
IMPORTANT: Do not install the programs and drivers on the Zebra CD as they may interfere with
label printing through Freezerworks. Rather, follow instructions in the Addendum below on installing
a Shared Printer Driver, using the Windows Generic/Text printer driver.
Set the Label Gap
When you have successfully loaded the labels, you are ready to test the Zebra gap sensor so that the
printer can properly feed and print on each label. With the printer on, the green light should appear on
the label feed button. Press the button to feed a label. The printer should feed one label.
If the light turns orange or red and the labels are not feeding properly, set the gap sensor:
1. With the printer OFF, hold down the label feed button on the top right.
2. Turn on the printer, while keeping the button depressed for about two seconds until the status
light flashes, then release your finger from the button.
3. The light around the button should be GREEN, and the printer should go through steps to read
and feed labels. When the gap sensing is complete, the printer will print a series of
semi-intelligible code lines. When this appears to be complete, press the label feed button
once to see if a label feeds properly.
4. You may need to repeat steps 1-3 if the sensing does not work the first time. You can roll back
labels if you wish to save on labels while repeating this process.
1
Freezerworks
Adding a Shared/Network Bar Code Printer (Windows Version Only)
This must be done when printing in Windows 7.
Windows 7 – required
Windows XP – optional
Mac – not available, see Appendix: Printing Directly (No Driver) on the Mac
This shared/network bar code printer feature provides the flexibility to print labels on your local
computer, and/or on any other computer on your local area network (LAN). Note that if you use shared
printing, it is possible to exchange the serial port for a LPT printer port connection using a standard
parallel printer cable.
Configuring a Shared Printer on Your Local Computer
This will allow you, and other users on the network, to print to the bar code printer that is attached to
your computer.
Windows 7
1. Windows 7 will attempt to install the driver automatically when you plug in the printer and
turn it on, but without the CD installed you will likely get a message saying it was unsuccessful.
This is fine because we need to install a generic driver manually.
Don’t be concerned if you receive this message.
2. In Control Panel, on the Devices and Printers page, click Add a printer.
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Zebra TLP 2844 Printer Guide
3. Select Add a local printer and click Next.
4. Select a USB port here (for example, USB0001), and then click Next.
3
Freezerworks
5. Under Manufacturer, select Generic, and under Printers, select Generic / Text Only. Click
Next.
6. Give the printer a name beginning with the word “Zebra”, e.g, “Zebra 2844”, and then click
Next.
The example above has the user create the printer name “Zebra 2844”, but any name will work as long as
it includes the word “Zebra”.
7. Select Share this printer so that others on your network can find and use it, and then click
Next.
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Zebra TLP 2844 Printer Guide
8. In the next screen, do not make this your default printer, and do not print a test page:
9. Click Finish.
10. To make sure that only this printer has been assigned to the USB port, right-click the printer
name and then click Printer Properties. Then click the Ports tab.
5
Freezerworks
Only the Zebra printer has been assigned to this port, so we can continue.
Windows XP
When the printer is on and a USB cable plugged into the computer, a Found New Hardware Wizard
window should appear. For Freezerworks label printing, we will not be installing the manufacturer’s
driver, but rather be creating our own using the Windows Generic Printer Driver. To do so, follow
these steps:
1. At the Welcome to the Found New Hardware Wizard, select No for connecting to Windows
Update. Click Next.
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Zebra TLP 2844 Printer Guide
2. Select Install from a list or a specific location (Advanced). Do not install the software
automatically. Click Next.
3. Select Don’t search. I will choose the driver to install, and then click Next.
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Freezerworks
4. On this screen, select Printers, and then click Next.
5. In the following screen, under Manufacturer, select Generic, and under Printer, select
Generic/Text Only. Click Next.
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Zebra TLP 2844 Printer Guide
The wizard will install generic drivers:
9
Freezerworks
6. Click Finish in this screen:
7. You need to now rename the Generic/Text Only printer, and then make it a shared printer. To
do this, go to Control Panel-Printers and Faxes.
8. Select the Generic/Text Only printer, and click Rename this Printer. Rename it beginning with
the word “Zebra” (e.g., Zebra2844) so that Freezerworks can locate it.
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Zebra TLP 2844 Printer Guide
9. Now select the printer again, and then click Share this Printer:
Screen examples offer “Zebra2844” for printer name, but you can use any name as long as it
includes the word “Zebra” in it.
Printing to a Shared Bar Code Printer
Follow these steps to configure the shared bar code label printer(s) in Freezerworks and print labels.
Configure Each User Account
1. Start Freezerworks, and log in as an existing user.
2. On the System Admin menu, click Users.
3. Double-click the user you want to configure.
4. On the Preferences page, enable the Shared Label Printer option by selecting the check box.
11
Freezerworks
5. Select a shared label printer from the drop down list. This will be this user’s default bar code
label printer.
Freezerworks Unlimited
Freezerworks Basic
6. Click Save. Repeat for all users who should have permission to print to a shared bar code
printer.
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Zebra TLP 2844 Printer Guide
Print Bar Code Labels with Freezerworks
For instructions on creating a bar code label, see “Configure Bar Code Labels” in Freezerworks Help.
1. Select the Sample(s) for printing as usual.
2. On the Labels menu, click Print Bar Code Labels.
3. In the Print Labels dialog box, select the Label Format Name and complete the form as usual.
The shared bar code printer’s name will be displayed beside the Change Printer button.
4. A local printer will be identified with its Share name as created in the earlier section (e.g.,
Zebra2844).
5. A network printer will be identified with the computer it is attached to, and its Share name
(e.g., \\DWD-1005\Zebra below).
Freezerworks Unlimited
Freezerworks Basic
13
Freezerworks
6. Print the bar code labels as usual.
Configuring a Bar Code Printer Attached to Another Computer
The bar code printer must be attached to another computer, and configured as a shared printer
according to the steps above.
Follow these steps to add a bar code printer that is attached to another computer
Windows 7
1. Click Start, and then click Devices and Printers.
2. Select Add a Printer.
3. Select Add a network, wireless or Bluetooth printer (see above).
4. Highlight the printer you set up as a shared network label printer, and then click Next (e.g.,
“Zebra” below):
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Zebra TLP 2844 Printer Guide
5. Click Next in the following screen:
15
Freezerworks
6. Click Finish in the next screen:
In Freezerworks, you should now be able to select and use the shared printer.
Windows XP
1. Go to Start-Printers and Faxes, and select Add a Printer.
The Add Printer Wizard will appear.
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Zebra TLP 2844 Printer Guide
2. Click Next.
3. Select A Network printer or a printer attached to another computer, and then click Next.
4. Select Connect to this printer..., and then click Next.
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Freezerworks
You will see a Browse for Printer dialog. The words “Searching for printers…” will appear in the
box below the printer name. Eventually, you will see all the computers in your office. To the
left of each name there will be a tiny plus sign.
5. Double click the plus sign next to the computer to which the bar code printer is connected. You
will see printer names displayed.
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Zebra TLP 2844 Printer Guide
6. Highlight the appropriate Zebra printer, and then click Next.
7. Select No for Do you want to use this printer as the default printer?
The Completing the Add Printer Wizard will show the information about this new printer.
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Freezerworks
8. Click Finish.
Error Messages
If the printer does not respond, you may receive one of these messages:
The serial port designated is not responding.
The above message indicates you selected the wrong COM port. Exit Freezerworks and re-start the
program. Try again using a different COM port.
The label printer is not responding.
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Zebra TLP 2844 Printer Guide
If the printer is installed and on, the above message probably indicates a minor glitch in
communications between software and printer.
Troubleshooting Steps
Feel free to call Dataworks Development Customer Support for help: 425-673-1974 or 877-289-7960
(toll-free U.S).
1. Try restarting the entire process: Turn off the printer, exit Freezerworks, and restart the
computer. Restart the printer and reset the gap sensor. Now enter Freezerworks and retry
printing.
2. If this message persists, turn off the printer. Check to see that the labels are loaded properly,
and that the printer cover is snapped in tightly. Turn on the printer and try again.
3. Printer drivers or other device drivers (e.g., Palm Pilot, camera, or laboratory instruments) may
be controlling the COM port. Remove the driver, or switch the printer to a different COM port.
4. Obtain the DOS Communications test files from Dataworks Development to determine if a
signal can be sent to the printer from DOS. This will help determine if there is a bad serial cable
or COM port. Also try a new serial cable, and/or move the printer to a different computer.
Out of memory. Quit the program as soon as possible.
If you get this message, it probably indicates a Zebra printer driver has been installed and has been
assigned the same COM port as the printer. Freezerworks does not use the Zebra printer drivers; delete
the Zebra driver, or re-assign the Zebra printer to a different port.
Error 5.
There is no table to which to apply the command.
This error indicates a communication problem when Freezerworks sends information to the bar code
printer. You can eliminate this error in PC installations by using the shared bar code printer option; see
Adding a Shared/Network Bar Code Printer above.
21
Freezerworks
Appendix: Printing Directly (No Driver)
Direct Print (no driver)
Mac – required
Windows XP – optional
Windows 7: not available; see Adding a Shared/Network Bar Code Printer above.
Users with the XP operating system can print directly from Freezerworks, without use of a printer
driver, by selecting the COM port in the Freezerworks label printing dialog box in Freezerworks.
Mac users cannot use a print driver. Printing is done directly from Freezerworks by selecting the COM
port, located in the label printing dialog box as shown above.
If your Mac does not have a serial port, use the following Keyspan Adapter option.
Install the Keyspan USB Serial Assistant and Adapter
1. Software First: Do not attach the Keyspan USB Serial Adapter to your computer until you have
installed the Keyspan USB Serial Adapter software (included on the CD that came with the
Keyspan USB Serial Adapter).
2. Insert the Keyspan USB Serial Adapter CD. The installation should start automatically. Follow
the instructions to install the software.
3. Once the software is installed, plug the Keyspan USB Serial Adapter into a USB port on your
computer. The computer should recognize the adapter and install the driver.
4. Once the driver is installed, locate and start the Keyspan Serial Assistant. The Keyspan Serial
Assistant will have assigned a com port number to the adapter. When you are ready to print
labels, you will use this com port number.
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Freezerworks Unlimited 6.0
Printer Installation and Setup Guide
for Use with
Zebra ZM400 Printer
Brady BBP81 Printer
______________________
PO Box 174
Mountlake Terrace, WA 98043
www.freezerworks.com
support@freezerworks.com
425-673-1974
877-289-7960 U.S. Toll Free
Freezerworks is a registered trademark of Dataworks Development, Inc., Mountlake Terrace, WA
Contents
Install Freezerworks ............................................................................................................................ 1
Install the Printer................................................................................................................................. 1
Add a Shared/Network Bar Code Printer ............................................................................................ 2
Configuring a Shared Printer that Is Connected to Your Local Computer ...................................... 2
Configuring a Shared Printer That Is Attached to Another Computer.......................................... 15
Print to a Shared Bar Code Printer .................................................................................................... 21
Configure Each User Account ....................................................................................................... 21
Create a Test Label........................................................................................................................ 21
Print the Test Label ....................................................................................................................... 22
Error Messages .................................................................................................................................. 23
Troubleshooting Steps .................................................................................................................. 23
Appendix The ZM400—Printing Directly (No Printer Driver) ............................................................ 25
Install the Keyspan USB Serial Assistant and Adapter .................................................................. 25
Zebra ZM400 and Brady BBP81 Printer Guide
Install Freezerworks
Install Freezerworks from the Installation CD or download. See the Freezerworks Unlimited
Installation Guide for specific instructions, and visit our website to view Help videos:
http://www.freezerworks.com
Note: You must have Freezerworks Unlimited version 5 or higher to use the Zebra ZM400 or Brady
BBP81 printer.
Install the Printer
Do not install Zebra or Brady printer drivers from the manufacturer’s instruction/installation CD.
Later in these instructions we will walk you through the steps to configure a print driver that will
work with Freezerworks Unlimited.
1. For instructions on loading labels (media) and ribbon, see the product documentation on
the manufacturer’s CD.
2. Plug in the power cord and turn on the printer from the back.
The printer should automatically feed labels and calibrate the label length when the print
head is closed. Press form feed when complete to verify that a single label is fed. If the LED
panel indicates a problem during this process (e.g., “Out of Ribbon” or “Out of Media”),
this may indicate that either the ribbon is not installed properly, or that the label sensor is
not properly set. Contact your manufacturer or dealer if you need help with media and
ribbon installation.
3. To connect the printer to the workstation, we recommend using either the USB or parallel
port and cable. A standard cable in either case should be sufficient. If you use the serial
port, you must use a null modem cable.
1
Freezerworks
Serial port
USB port
Parallel port
Add a Shared/Network Bar Code Printer
The shared/network bar code printer feature provides the flexibility to print labels on your local
computer and/or on any other computer on your local area network (LAN).
Configuring a Shared Printer that Is Connected to Your Local Computer
In the next section, follow the instructions for Windows 7, Windows XP, or Macintosh.
Windows 7
1. Click Start, and then click Devices and Printers.
2. Click Add a printer.
3. Click Add a local printer.
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Zebra ZM400 and Brady BBP81 Printer Guide
4. Select the port (e.g., LPT1:Printer Port), and then click Next:
5. Under Manufacturer, select Generic, and under Printers, select Generic/Text Only, and
then click Next.
3
Freezerworks
6. In the Printer name box, enter a name beginning with the word “Zebra” or “ Brady” (e.g.,
“ZebraPrinter” or “Brady1mL”) and click Next:
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Zebra ZM400 and Brady BBP81 Printer Guide
7. Select Share this printer… and enter a share name that matches exactly what you named
the printer in the previous step:
8. Clear the Set as the default printer check box, and click Finish.
You should see an icon for the printer you just added.
5
Freezerworks
Windows XP
1. Go to Control Panel - Printers and Faxes, and then click Add a printer.
The Add Printer Wizard opens.
2. Click Next.
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Zebra ZM400 and Brady BBP81 Printer Guide
3. Select Local printer attached to this computer, and then click Next.
4. Select Use the following port, and then select the port that your printer is connected to.
Click Next.
7
Freezerworks
5. Under Manufacturer, select Generic, and under Printers, select Generic/Text Only. Click
Next.
6. Select Keep existing driver (recommended), and then click Next.
7. Enter a Printer name in the text box. Be sure the name includes “Brady” or “Zebra” (we
recommend “ZebraZm4”).
8. Select Keep existing driver (recommended) for Do you want to use this printer as the
default printer? and click Next.
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Zebra ZM400 and Brady BBP81 Printer Guide
9. Select Share name. This is very important. You may accept the default, or enter your own
share name for the printer.
Important: The share name and printer name must match.
10. You may optionally enter a Location and/or Comment in the text boxes provided, and then
click Next.
9
Freezerworks
11. Select No for Do you want to print a test page? and click Next.
12. A summary screen will be displayed showing you all the information you just entered. Click
Finish.
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Zebra ZM400 and Brady BBP81 Printer Guide
Mac
1. Connect the printer to the Mac with a USB cable.
2. Log on to the Mac as an administrator-level user.
3. Add the printer using the CUPS printing system web interface by opening your browser
and navigating to: localhost:631
If you receive a “The web interface is currently disabled. Run ‘cupsctl WebInterface=yes’”
message, do the following:
•
Open the Terminal in the /Applications/Utilities folder and run cupsctl
Webinterface=yes
4. On the Administration page, under Printers, click Add Printer.
11
Freezerworks
5. In the Local Printers section, select your new printer, and then click Continue.
6. Enter a name for the printer and, optionally, a description and location.
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Zebra ZM400 and Brady BBP81 Printer Guide
7. Select the Share This Printer check box, and then click Continue.
8. Next to Make, click Select Another Make/Manufacturer.
9. In the Make list, select Raw, and then click Continue.
13
Freezerworks
10. In the next screen, make sure that Raw Queue (en) is selected, and then click Add Printer.
11. Set the starting and ending banner to None, and then click Set Default Options.
12. Create a Class for this new printer by returning to the Administration page and clicking
Add Class.
13. Give the Class a name that is different from the printer’s name. This is the name that will
appear in the list of printers in Freezerworks.
14. (Optional) Edit the Description and Location fields.
15. Select the new printer in the Members list, and then click Add Class.
Now, when you launch Freezerworks, this new printer will be available for use.
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Zebra ZM400 and Brady BBP81 Printer Guide
Configuring a Shared Printer That Is Attached to Another Computer
The bar code printer must first be attached to another computer, and configured as a shared
printer according to the previous procedure.
In the next section, follow the instructions for Windows 7 or Windows XP.
Windows 7
1. Click Start, and then click Devices and Printers.
2. Click Add a Printer, and then click Add a network, wireless or Bluetooth printer.
3. Locate and highlight the printer you set up as a shared network label printer, and then
click Next.
15
Freezerworks
4. Click Next in the following screen.
5. Click Finish in the next screen.
In Freezerworks you should now be able to select and use the shared printer.
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Zebra ZM400 and Brady BBP81 Printer Guide
Windows XP
1. Go to Control Panel - Printers and Faxes, and then click Add a printer.
The Add Printer Wizard opens.
2. Click Next.
3. Select A Network printer, or a printer attached to another computer, and then click Next.
17
Freezerworks
4. Select Connect to this printer. Select this option even though you want to browse for a
printer. Click Next.
You will see a Browse for Printer dialog. The words Searching for printers… will appear in
the box below Shared printers.
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Zebra ZM400 and Brady BBP81 Printer Guide
Eventually, you will see all the computers on your network. To the left of each name there
will be a tiny plus sign.
5. Double-click the plus sign next to the computer to which the bar code printer is
connected.
6. In the list of printers, highlight the appropriate printer, and then click Next.
7. Select No under Do you want to use this printer as the default printer?
19
Freezerworks
8. The Completing the Add Printer Wizard screen will show the information about this new
printer.
9. Click Finish.
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Zebra ZM400 and Brady BBP81 Printer Guide
Print to a Shared Bar Code Printer
Follow these steps to configure the shared bar code label printer(s) in Freezerworks Unlimited and
print labels.
Configure Each User Account
1. Start Freezerworks and log in.
2. On the System Admin menu, click Users.
3. Double-click the user you want to configure.
4. On the Preferences page, select the Shared Label Printer check box.
5. Select a shared label printer from the drop down list. This will be this user’s default bar
code label printer.
6. Click Save. Repeat for all users who should have permission to print to a shared bar code
printer.
Create a Test Label
1. On the Labels menu, click Configure Labels.
2. Click Add New.
3. Give the label format a name, and for Printer, select either Brady BBP81 or Zebra ZM400.
4. Design your format by dragging and dropping fields from the Field List to the Label Design
Area. Indicate for each field selected whether the field is to be in a bar coded, or human
readable font. See “Configure Bar Code Labels” in Freezerworks Help (on the Manuals
menu) for more information on designing label formats.
21
Freezerworks
5. Save the format and close out of the Configure Labels dialog box.
Print the Test Label
1. Select the Sample(s) for printing as usual.
2. On the Labels menu, click Print Labels.
3. In the Print Labels dialog box, select the Label Format Name and complete the form as
usual.
• A local printer will be identified with the Share name you created (e.g., Brady).
• A network printer will be identified with the computer it is attached to, and its
Share name (e.g., \\).
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Zebra ZM400 and Brady BBP81 Printer Guide
4. Select the number of labels to print per Aliquot or the number per Sample. For testing
purposes, enter a number for labels per Sample (e.g., 1).
5. Click OK to print.
If printing does not take place, or there are issues with the print quality, contact Dataworks
Development.
Error Messages
The label printer is not responding. Please make sure the power is on.
If the printer is installed and on, the above message probably indicates a minor glitch in
communications between software and printer.
Troubleshooting Steps
1. In the Print Labels dialog box, verify that your Connection Type is Shared/Networked, and
not a Com port.
For best results, make sure you are using the Parallel or USB port (see picture on page 2).
2. At the front of the printer, verify that the printer control panel reads Printer Ready, and
that there are no error messages (e.g., it should not say the head is open, or the ribbon is
out).
3. Try restarting the entire process: Turn off the printer, exit Freezerworks, and restart the
computer. Restart the printer and make sure the printer message box reads Printer Ready.
Now retry printing in Freezerworks.
4. If this message persists, turn off the printer. Check to see that the labels are loaded
properly, and that everything is snapped in tightly (compare your setup to the printer
User’s Guide). Turn on the printer and make sure you see Printer Ready in the printer
control panel.
5. Obtain the DOS Communications test files from Dataworks Development to determine if a
signal can be sent to the printer from DOS. This will help determine if there is a bad serial
cable or Com port. Also, try a new serial cable, and/or move the printer to a different
computer
23
Freezerworks
Out of memory. Quit the program as soon as possible.
If you receive this message, it probably indicates another printer driver has been installed and has
been assigned the same port as this printer. Freezerworks does not use the Zebra or Brady printer
drivers, so it is necessary to delete the driver, or re-assign the printer to a different port.
1. Go to Start – Settings - Printers, and right-click the Zebra/Brady printer icon.
2. Click Delete to delete the printer assignment.
To merely re-assign the Zebra or Brady driver to another port (e.g., you want to keep it
installed to use it with another software program as well), click Properties - Details or
Properties - Ports. Here you can redirect the Windows printer driver port assignment to a
different port.
For additional information and assistance, call Dataworks Development Customer Support
(425-673-1974 or 877-289-7960 Toll Free U.S.), or email (support@dwdev.com).
September 2013
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Zebra ZM400 and Brady BBP81 Printer Guide
Appendix
The ZM400—Printing Directly (No Printer Driver)
Availability of the Direct Printing Option
Mac – required
Windows XP – optional
Windows 7 – not available
Users with the XP operating system can print directly from Freezerworks, without use of a printer
driver, by selecting the appropriate COM port in the Freezerworks label printing dialog box.
Mac users cannot use a print driver. Printing is done directly from Freezerworks by selecting the
COM port, located in the label printing dialog box as shown above.
If your Mac does not have a serial port, use the following Keyspan Adapter option.
Install the Keyspan USB Serial Assistant and Adapter
1. Software First: Do not attach the Keyspan USB Serial Adapter to your computer until you
have installed the Keyspan USB Serial Adapter software (included on the CD that came
with the Keyspan USB Serial Adapter).
2. Insert the Keyspan USB Serial Adapter CD. The installation should start automatically.
Follow the instructions to install the software.
3. Once the software is installed, plug the Keyspan USB Serial Adapter into a USB port on
your computer. The computer should recognize the adapter and install the driver.
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4. Once the driver is installed, locate and start the Keyspan Serial Assistant. The Keyspan
Serial Assistant will have assigned a com port number to the adapter. When you are ready
to print labels, you will use this com port number.
September 2013
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