User Guide Cummins Guidanz™ Mobile Version 1.0 April 2017 Guidanz™ is Cummins’ new suite of genuine service products, features and capabilities. Visit CumminsEngines.com/Guidanz to register for the service, and explore other related products. The Cummins Guidanz mobile app helps you speed up repair process and improve customer uptime. Among the features are: • Equipment and device dataplate information • Prioritized Cummins fault codes, and descriptions • The ability to share any information in the app via email • Route Parameter Manager diagnosis, repair and update functionality Users who subscribe to the Cummins Guidanz Immediate Assessment service also get: • Prioritized faults, and the top three most likely root causes • Estimated service times • A history of recently retrieved information, faults, and analysis right on your phone • The ability to turn assessments into Guidanz Job Orders to continue the equipment throughout the service event Getting Started with Cummins Guidanz To use Guidanz Mobile you will need to: 1. Download and install the application 2. Obtain a Cummins wireless datalink adapter Many of the best Guidanz features require a Cummins account. To register your service Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA location to use Cummins Guidanz in the US or Canada, contact your local distributor. Subscription services are not available outside North America at this time. ©2017 Cummins Inc. All Rights Reserved. How to Get the Mobile Application Android — Guidanz Mobile works on most Android phones and tablets running Android OS version 4.4 and above. If you are unable to find or download the app in the Google Play store, contact firstname.lastname@example.org with the details of your device so we can check for compatibility. iOS — Guidanz Mobile for iOS requires iOS version 9.0 and above and works on the following devices: • iPhone 5S or newer • iPad Air, iPad Mini 2, iPad Pro or newer iPads Bluetooth is required and must be enabled to connect to the datalink adapter. Datalink Adapters To use Guidanz you will need one of the new Cummins wireless datalink adapters: INLINE™ 7 is a complete kit, with 9, 6 and 3 pin cables to connect to equipment. It supports USB, WiFi, and Bluetooth so works on INSITE as well as Cummins Guidanz. INLINE™ mini is an inexpensive, palmsized, Bluetooth adapter with no need for additional cables, designed especially for Guidanz. For more information, or to purchase Cummins datalink adapters, visit CumminsEngines.com/ INLINE or contact your local distributor. At this time, Cummins officially sells the wireless datalink adapters and supports the use of Guidanz in the following locations: INLINE 7 INLINE mini United States Canada Australia Europe Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA ©2017 Cummins Inc. All Rights Reserved. Using Guidanz Mobile for the First Time The app is designed to be self-explanatory, and easy for anyone to use, but here is the basic process to use the application the first time, and connect to your Bluetooth datalink adapter: ii. When first connected, Bluetooth devices must be “paired” with the phone or tablet. See instructions below. 1. Plug your datalink adapter into the 9-pin diagnostic port on the equipment iii. Select the adapter and follow any further instructions shown on screen. 2. Turn the equipment key on, and assure there is sufficient electrical power to complete the service event iv. When connected, switch back to the Guidanz Mobile app 3. Tap the Guidanz icon to open the application 4. Enter your username and password, and create a PIN, or choose Use Without an Account to use the application with limited features 5. Connect the datalink adapter: a. Android i. A list of available Bluetooth datalink adapters is shown in the app. ii. When first connected, Bluetooth devices must be “paired” with the phone or tablet. See instructions below. iii. Select the adapter and follow any further instructions shown on screen. b. iOS 6. Once connected, the devices on the equipment will be summarized. That’s it! Now just select the engine or other device you need to service, and pick the features or functions available for each device. Some more helpful notes: 1. To enter pairing mode, press the small button on the bottom of the adapter for a few seconds. A light will blink on the adapter indicating it is in pairing mode. 2. Pairing mode only lasts a few minutes, so complete the connection soon. 3. Adapters in the list will display with a short label followed by the last few digits of the serial number. CIL7_ is the prefix for the Cummins INLINE 7 and CILMini_ is the prefix for the Cummins INLINE mini. The serial number is on a sticker on the adapter. i. Go to the phone Settings and select Bluetooth to find and connect to the datalink adapter Immediate Assessment In a matter of minutes, connect to customer equipment, and with just a few taps on your smartphone, get labor hours and likely root causes. An internet connection is required at the time of service for Immediate Assessment data. Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA Please contact your local distributor for pricing information and to purchase an Immediate Assessment subscription. Please note that subscription services are not available outside of North America at this time. ©2017 Cummins Inc. All Rights Reserved. Viewing and Sharing Immediate Assessment Results Immediate Assessment results are automatically saved every time you connect to a piece of equipment. You can see the results under Assessment History in the app menu. Results are only saved for so long to make sure not too much space is taken up on your phone. To change this, go to Settings in the app menu and select Change Storage Limits. Assessment results—and most other content inside Cummins Guidanz Mobile—can be shared via email. Just get to the information you want to share, then click the Share icon in the bottom left of any screen and select the email application you prefer to use. Supported Devices Guidanz Mobile is compatible with the Route Parameter Manager module, and most Cummins engines produced after 2007. Engine Program 480C-E B5.9G C Gas Plus/B Gas Plus ECM CM552 CM420 CM556 C8.3G CELECT CELECT Plus CELECT Plus Industrial Centinel CENTRY Gas Compression GTA3.9/5.9/8.3GC, KTA19/38GC SSM558/CM556/ CM2358 SSM558 ISB ISB - CM850 ISB Daimler Chrysler ISBe (4 and 6 Cylinder) ISBe2/3 - CM850 ISBe4 (4 and 6 cylinder) CM420 ECM-B ECM-C ECM-C Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA CM400 CM400 CM556 CM550 CM850 CM551 CM800 CM850 CM850 The following Cummins engines are not supported at this time: Engine Program ISC / Transit Bus ISL8.3 - CM850 ISC/ISL ISL8.9 - CM850 ISLe4 (6 cylinder) ISM ISM - CM870 ISM - CM875 ISM - Fuel Control Module - CM570 KTA19, G855 CM558 G Drive L Gas Plus L10G PIM QSB5.9/44, 5.9/30, 4.5/30, 3.9/30 QSC8.3/QSL9 QSK 23/60/78 CM500 Power Gen QSK19/23/45/60/78 ECM CM850 CM554 CM850 CM850 CM570 CM870 CM875 CM570 CM558 CM556 CM420 CM550 CM550 CM554 CM500 CM500 ©2017 Cummins Inc. All Rights Reserved. Supported Devices Continued Engine Program QSK19G/38G/60G, QSV81/91 - CM700/ SSM558/CM2358 CM2358 QSM11 ECM CM700, SSM558 CM570 Engine Program QST30 QST30 - Power Gen QSX15 Signature/ISX Signature/ISX - CM870 ECM CM552 CM552 CM570 CM570 CM870 Problems and Common Questions The Datalink Adapter Doesn’t Appear in the Phone or App Problems Connecting to an Engine or Other Device The first time you connect to a new datalink adapter it is paired. Make sure it is set to pairing mode first, as described in the instructions above. Guidanz Mobile only supports some devices at this time. Please see the list above and make sure you are attempting to connect to a supported device. If using an INLINE 7, note that it has WiFi as well as Bluetooth. Since Guidanz Mobile only supports only Bluetooth, make sure the adapter is in the right mode. If the light on the adapter next to the Bluetooth/Wi-Fi symbol on the front panel is white, press and hold the button at the bottom of the adapter for about 10 seconds until the light turns blue. The datalink adapter is powered by the equipment. Make sure the equipment key is on, and it has sufficient voltage. You Can See the Adapter, But Not Connect Fault Code Analyzer will organize faults into categories such as Primary, Related, and UnPrioritized. If you do not see them, it is most likely that there is no Internet connection, or that the Cummins service has temporarily had an issue. Remember that Guidanz Mobile only works with INLINE 7 and INLINE mini adapters. Other Bluetooth adapters may not work, or not work properly. Make sure you have connected to the correct adapter. Check the serial number on the adapter sticker, and confirm you are selecting the correct one in the app. In iOS, go to the phone Settings and make sure the adapter is still connected. Make sure you are the only person connected to the adapter. Multiple people can’t be connected to the adapter at the same time. If you are unsure if someone else is connected, key off the equipment to force a disconnect. Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA If so, try turning the equipment on and off, or force quitting the app and re-launching it. No Fault Code Analyzer Results Are Shown This can also occur if the engine serial number is not correctly stored on the ECM. Immediate Assessment users should check that the ESN was entered properly. No Estimated Labor Hours are Shown The Immediate Assessment service will show estimated hours for primary faults. If you do not see them, first check that there is a working Internet connection, and see any messages where the labor hours should appear. ©2017 Cummins Inc. All Rights Reserved. If you are not seeing labor hours based off the equipment manufacturer and model you selected, try selecting an accessibility code. A link on the faults page should allow you to do this easily. Estimated labor hours are based on historical data. Cummins may simply not have enough information yet for that fault, on that configuration of engine, so it is possible that no data is available even once an accessibility code has been entered. No Root Causes are Shown The Immediate Assessment service will also show estimated root causes for primary faults. If you do not see them, first check that there is a working Internet connection, and check for any messages in the proper area on the faults screen. Root Causes are estimated based on historical data. Cummins may simply not have enough information yet for that fault, on that configuration of engine, in that equipment manufacturer and model combination. Still Have Problems or Questions? Make sure you have the latest version of the app. Your issue might be already fixed in an updated version. If it has been a while, try restarting the phone or tablet. If you still have problems, the best way to contact us is from inside the application. Select the Contact Cummins link inside the app Menu. This will automatically populate some information about your phone, and your application version. Cummins Inc, Box 3005 Columbus, IN 47202-3005 USA Be sure to also tell us your name, and any other contact information if email is not best for you, as well as a detailed description of the issue. If you know it, please include the engine serial number, equipment make and model, and for Immediate Assessment, the Accessibility Code if you selected one. You can also attach screenshots to the email if you feel it will help. And you can always contact Cummins Care at 1-800-CUMMINS, Monday through Friday 7am to 7pm U.S. Eastern Time. ©2017 Cummins Inc. All Rights Reserved.