Cummins Guidanz™ Mobile

User Guide
Cummins Guidanz™ Mobile
Version 1.0
April 2017
Guidanz™ is Cummins’ new suite of genuine service products, features and capabilities.
Visit CumminsEngines.com/Guidanz to register for the service, and explore other related products.
The Cummins Guidanz mobile app helps you
speed up repair process and improve customer
uptime. Among the features are:
• Equipment and device dataplate information
• Prioritized Cummins fault codes, and
descriptions
• The ability to share any information in the
app via email
• Route Parameter Manager diagnosis, repair
and update functionality
Users who subscribe to the Cummins Guidanz
Immediate Assessment service also get:
• Prioritized faults, and the top three most
likely root causes
• Estimated service times
• A history of recently retrieved information,
faults, and analysis right on your phone
• The ability to turn assessments into Guidanz
Job Orders to continue the equipment
throughout the service event
Getting Started with Cummins Guidanz
To use Guidanz Mobile you will need to:
1. Download and install the application
2. Obtain a Cummins wireless datalink adapter
Many of the best Guidanz features require a
Cummins account. To register your service
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
location to use Cummins Guidanz in the US or
Canada, contact your local distributor.
Subscription services are not available outside
North America at this time.
©2017 Cummins Inc. All Rights Reserved.
How to Get the Mobile Application
Android — Guidanz Mobile works on most
Android phones and tablets running Android OS
version 4.4 and above.
If you are unable to find or download the
app in the Google Play store, contact
servicetoolsupport@cummins.com with the
details of your device so we can check for
compatibility.
iOS — Guidanz Mobile for iOS requires iOS
version 9.0 and above and works on the
following devices:
• iPhone 5S or newer
• iPad Air, iPad Mini 2, iPad Pro or newer
iPads
Bluetooth is required and must be enabled to
connect to the datalink adapter.
Datalink Adapters
To use Guidanz you will need one of the new Cummins wireless datalink adapters:
INLINE™ 7 is a
complete kit, with 9,
6 and 3 pin cables to
connect to equipment.
It supports USB,
WiFi, and Bluetooth
so works on INSITE
as well as Cummins
Guidanz.
INLINE™ mini is an
inexpensive, palmsized, Bluetooth
adapter with no need
for additional cables,
designed especially for
Guidanz.
For more information, or to purchase Cummins datalink adapters, visit CumminsEngines.com/
INLINE or contact your local distributor.
At this time, Cummins officially sells the wireless datalink adapters and supports the use of Guidanz
in the following locations:
INLINE 7
INLINE mini
United States
Canada
Australia
Europe
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
©2017 Cummins Inc. All Rights Reserved.
Using Guidanz Mobile for the First Time
The app is designed to be self-explanatory, and
easy for anyone to use, but here is the basic
process to use the application the first time,
and connect to your Bluetooth datalink adapter:
ii. When first connected, Bluetooth
devices must be “paired” with the
phone or tablet. See instructions
below.
1. Plug your datalink adapter into the 9-pin
diagnostic port on the equipment
iii. Select the adapter and follow any
further instructions shown on screen.
2. Turn the equipment key on, and assure there
is sufficient electrical power to complete the
service event
iv. When connected, switch back to the
Guidanz Mobile app
3. Tap the Guidanz icon to open the
application
4. Enter your username and password, and
create a PIN, or choose Use Without an
Account to use the application with limited
features
5. Connect the datalink adapter:
a. Android
i. A list of available Bluetooth datalink
adapters is shown in the app.
ii. When first connected, Bluetooth
devices must be “paired” with the
phone or tablet. See instructions
below.
iii. Select the adapter and follow any
further instructions shown on screen.
b. iOS
6. Once connected, the devices on the
equipment will be summarized.
That’s it! Now just select the engine or other
device you need to service, and pick the
features or functions available for each device.
Some more helpful notes:
1. To enter pairing mode, press the small
button on the bottom of the adapter for a
few seconds. A light will blink on the adapter
indicating it is in pairing mode.
2. Pairing mode only lasts a few minutes, so
complete the connection soon.
3. Adapters in the list will display with a short
label followed by the last few digits of the
serial number. CIL7_ is the prefix for the
Cummins INLINE 7 and CILMini_ is the
prefix for the Cummins INLINE mini. The
serial number is on a sticker on the adapter.
i. Go to the phone Settings and select
Bluetooth to find and connect to the
datalink adapter
Immediate Assessment
In a matter of minutes, connect to customer
equipment, and with just a few taps on your
smartphone, get labor hours and likely root
causes. An internet connection is required at
the time of service for Immediate Assessment
data.
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
Please contact your local distributor for pricing
information and to purchase an Immediate
Assessment subscription.
Please note that subscription services are not
available outside of North America at this time.
©2017 Cummins Inc. All Rights Reserved.
Viewing and Sharing Immediate Assessment Results
Immediate Assessment results are automatically
saved every time you connect to a piece of
equipment. You can see the results under
Assessment History in the app menu.
Results are only saved for so long to make sure
not too much space is taken up on your phone.
To change this, go to Settings in the app menu
and select Change Storage Limits.
Assessment results—and most other content
inside Cummins Guidanz Mobile—can be
shared via email. Just get to the information you
want to share, then click the Share icon in the
bottom left of any screen and select the email
application you prefer to use.
Supported Devices
Guidanz Mobile is compatible with the Route
Parameter Manager module, and most
Cummins engines produced after 2007.
Engine Program
480C-E
B5.9G
C Gas Plus/B Gas Plus
ECM
CM552
CM420
CM556
C8.3G
CELECT
CELECT Plus
CELECT Plus
Industrial
Centinel
CENTRY
Gas Compression
GTA3.9/5.9/8.3GC,
KTA19/38GC SSM558/CM556/
CM2358
SSM558
ISB
ISB - CM850
ISB Daimler Chrysler
ISBe (4 and 6 Cylinder)
ISBe2/3 - CM850
ISBe4 (4 and 6
cylinder)
CM420
ECM-B
ECM-C
ECM-C
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
CM400
CM400
CM556
CM550
CM850
CM551
CM800
CM850
CM850
The following Cummins engines are not
supported at this time:
Engine Program
ISC / Transit Bus
ISL8.3 - CM850
ISC/ISL
ISL8.9 - CM850
ISLe4 (6 cylinder)
ISM
ISM - CM870
ISM - CM875
ISM - Fuel Control
Module - CM570
KTA19, G855 CM558
G Drive
L Gas Plus
L10G
PIM
QSB5.9/44, 5.9/30,
4.5/30, 3.9/30
QSC8.3/QSL9
QSK 23/60/78 CM500
Power Gen
QSK19/23/45/60/78
ECM
CM850
CM554
CM850
CM850
CM570
CM870
CM875
CM570
CM558
CM556
CM420
CM550
CM550
CM554
CM500
CM500
©2017 Cummins Inc. All Rights Reserved.
Supported Devices
Continued
Engine Program
QSK19G/38G/60G,
QSV81/91 - CM700/
SSM558/CM2358
CM2358
QSM11
ECM
CM700, SSM558
CM570
Engine Program
QST30
QST30 - Power Gen
QSX15
Signature/ISX
Signature/ISX - CM870
ECM
CM552
CM552
CM570
CM570
CM870
Problems and Common Questions
The Datalink Adapter Doesn’t Appear in
the Phone or App
Problems Connecting to an Engine or
Other Device
The first time you connect to a new datalink
adapter it is paired. Make sure it is set to pairing
mode first, as described in the instructions
above.
Guidanz Mobile only supports some devices
at this time. Please see the list above and
make sure you are attempting to connect to a
supported device.
If using an INLINE 7, note that it has WiFi as
well as Bluetooth. Since Guidanz Mobile only
supports only Bluetooth, make sure the adapter
is in the right mode. If the light on the adapter
next to the Bluetooth/Wi-Fi symbol on the front
panel is white, press and hold the button at the
bottom of the adapter for about 10 seconds
until the light turns blue.
The datalink adapter is powered by the
equipment. Make sure the equipment key is on,
and it has sufficient voltage.
You Can See the Adapter, But Not Connect
Fault Code Analyzer will organize faults into
categories such as Primary, Related, and UnPrioritized. If you do not see them, it is most
likely that there is no Internet connection, or
that the Cummins service has temporarily had
an issue.
Remember that Guidanz Mobile only works
with INLINE 7 and INLINE mini adapters. Other
Bluetooth adapters may not work, or not work
properly.
Make sure you have connected to the correct
adapter. Check the serial number on the
adapter sticker, and confirm you are selecting
the correct one in the app.
In iOS, go to the phone Settings and make sure
the adapter is still connected.
Make sure you are the only person connected
to the adapter. Multiple people can’t be
connected to the adapter at the same time. If
you are unsure if someone else is connected,
key off the equipment to force a disconnect.
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
If so, try turning the equipment on and off, or
force quitting the app and re-launching it.
No Fault Code Analyzer Results Are
Shown
This can also occur if the engine serial number
is not correctly stored on the ECM. Immediate
Assessment users should check that the ESN
was entered properly.
No Estimated Labor Hours are Shown
The Immediate Assessment service will show
estimated hours for primary faults. If you do
not see them, first check that there is a working
Internet connection, and see any messages
where the labor hours should appear.
©2017 Cummins Inc. All Rights Reserved.
If you are not seeing labor hours based off
the equipment manufacturer and model you
selected, try selecting an accessibility code. A
link on the faults page should allow you to do
this easily.
Estimated labor hours are based on historical
data. Cummins may simply not have
enough information yet for that fault, on that
configuration of engine, so it is possible that
no data is available even once an accessibility
code has been entered.
No Root Causes are Shown
The Immediate Assessment service will also
show estimated root causes for primary faults.
If you do not see them, first check that there is
a working Internet connection, and check for
any messages in the proper area on the faults
screen.
Root Causes are estimated based on
historical data. Cummins may simply not have
enough information yet for that fault, on that
configuration of engine, in that equipment
manufacturer and model combination.
Still Have Problems or Questions?
Make sure you have the latest version of the
app. Your issue might be already fixed in an
updated version.
If it has been a while, try restarting the phone or
tablet.
If you still have problems, the best way to
contact us is from inside the application.
Select the Contact Cummins link inside the
app Menu. This will automatically populate
some information about your phone, and your
application version.
Cummins Inc, Box 3005
Columbus, IN 47202-3005 USA
Be sure to also tell us your name, and any other
contact information if email is not best for you,
as well as a detailed description of the issue.
If you know it, please include the engine serial
number, equipment make and model, and
for Immediate Assessment, the Accessibility
Code if you selected one. You can also attach
screenshots to the email if you feel it will help.
And you can always contact Cummins Care at
1-800-CUMMINS, Monday through Friday 7am
to 7pm U.S. Eastern Time.
©2017 Cummins Inc. All Rights Reserved.