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OHP 5500
User Manual
PHONE
ON
OFF
12V DC
TRIGGER
AUDIO IN
AUDIO OU
ME
T VOLU
1/2/3
LINES
3/4
POWER
DIGITAL
FLASH MEMORY
On-Hold Plus 5500
On-Hold Audio Player/Recorder
CD Autoload System with
analog line capability
Before using this unit, please read these operating instructions carefully.
Afterwards, keep them handy for future reference.
OHP 5500 User Manual
Supplied Accessories
4" handset cords
Cordless phone
adapter cable (male)
Cordless phone
adapter cable (female)
Telephone Extension
Hold Music Activators
(TEHMA)
Light Contemporary
Classical
Bright Jazz
Easy Country
6' Phone Line Cords
"T" Adapters
AC Adapter
HoldTracks™
Audio CD
OHP 5500 Features
Digital flash memory - design retains music/message
content even during power loss...unit ships with
preloaded audio.
Integrated CD mechanism - quickly and easily record
high quality audio. CD media is easy and inexpensive to
duplicate and distribute.
CD Autoload - drop in a CD with a single track, close
the lid, and the unit automatically records the content.
Multi-Track Programmable - drop in a multi-track CD
and choose which tracks and in what order to record.
LCD Control Panel - displays program length, time
remaining in unit's memory, and unit's status.
Trigger switch - unit can be triggered to start program
content from the beginning with an external trigger
switch.
External Recording Capability - audio input allows
user to record from any external audio source.
Built-In Monitor Speaker - allows user to monitor
sound with the flip of a switch.
1
Analog Line Capability - provides on-hold audio
capability to ordinary analog and KSU-less phones.
Telephone Extension Hold Music Activators connects to phone extensions for true "hold button
activation" of the on-hold audio function.
HoldTracks Audio CD - choose new, royalty-free music
from a prerecorded audio CD featuring a variety of
music styles.
MessageStudio Software Compatible - works with
award-winning MessageStudio software (available
separately) which allows user to create new on-hold
audio content on a PC and record directly into OHP
5000's digital memory.
Wall Mountable - unit can be mounted, played, and
recorded in a vertical position.
3-year warranty
OHP 5500 User Manual
Player Set-up
1
step
Connection to analog phone lines
Combined Line Connection
Lines 1 & 2 are combined in one wall jack and lines 3 & 4 are combined in another wall jack
PHONE
ON
OFF
12V DC
TRIGGER
AUDIO IN
AUDIO OUT
VOLUME
1/2/3
LINES
3/4
POWER
1 Plug the supplied "T adapter" into any modular phone jack which services line 1 and 2.
(This will allow you to share the phone jack with any phone extension which you have plugged in to the wall jack.)
2 Plug the provided phone cord into the jack marked "Line 1/2/3" on the back of the player.
3 Plug the other end of the phone cord into the "T" adapter which is servicing line 1 and 2.
REPEAT ABOVE IF LINE 3 and/or 4 ARE PRESENT.
NOTE: One OHP 4500 will provide on-hold audio capability to all phone extensions in your office.
IMPORTANT! - Player volume adjustment
Adjust the player's volume control to the half way point before proceeding to the next step.
Excessive volume could cause the on-hold audio to shut off during playback.
2
OHP 5500 User Manual
Corded Phone Set-up
Telephone Extension Hold Music Activators (TEHMA)
For true "hold button activation" of on-hold audio, each phone extension
requires a "hold music activator". Two activators have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing
(star key twice) on the telephone keypad and then (optionally)
immediately pressing the HOLD button on the phone.
**
2
A
TEHMA P4/2
step
step
corded phones
Corded telephone connection
1
2
NOTE
GE 2-9450 & 2-9460 Phones
The wiring in the handsets of
GE 9450 and GE 9460 phones is
reversed and your TEHMAs will
require a special crossover
cable to work.
Please contact IntelliTouch
at 800-839-7277 and these
cables will be rushed to you
at no charge.
B
3
Remove coiled handset cord from base of phone.
Plug short phone cord (supplied) into the "hold music activator" (side marked "B")
and other end to phone base.
Plug end of coiled cord (connected to handset) into jack on the hold music activator
(side marked "A").
NOTE: After connecting, if you can not hear the dial tone (handset sounds "dead"),
unplug the TEHMA and reconnect it in the opposite direction.
System test (if test fails, see troubleshooting guide)
1
From any phone in the office with a "hold music activator" attached, dial an
outside phone number (a cell phone works fine).
2
Place the call on-hold using the HOLD button on the telephone.
3
Return to call and confirm that the on-hold audio was present on the line while on-hold.
4
IMPORTANT: Excessive volume may cause the on-hold audio to shut off during
playback.
Using the volume control on the rear of the unit, adjust the volume to proper level.
Deactivating hold music manually
If, for any reason, the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
Phones with "speakerphone" or "mute" functions
Telephones with "speaker phone" or "mute" function can fool the unit into thinking that
the line is on hold. If this occurs press any key on your phone's dial pad to deactivate the
music. Pressing a key will deactivate the feature for the remainder of the call.
3
OHP 5500 User Manual
Cordless Phone Set-up
Telephone Extension Hold Music Activators (TEHMA)
For true "hold button activation" of on-hold audio, each cordless phone requires the
use of a telephone headset (not included) in conjunction with a "hold music activator".
Two hold music activators and headset adapter cables have been included in your
package. If you require additional activators for other phones, contact your
reseller or visit www.onholdplus.com to purchase them on-line. Most phones
without activators are able to engage the hold music feature by pressing the **
(star key twice) on the telephone keypad and then (optionally) immediately pressing
the HOLD button on the phone.
2
A
step
B
TEHMA P4/2
cordless phones
Cordless telephone connection
1
2
3
Using the "cordless phone adapter cable (male)," plug the end of the cable with
the phone connector into the jack on the hold music activator marked “B”.
Connect the headphone jack side of the cable to the cordless phone’s headset jack.
Using the "cordless phone adapter cable (female)" plug the phone connector side of
the cable to the end of the hold music activator marked "A" and then plug the
headset to the other side of the connector cable.
System test (if test fails, see troubleshooting guide)
1
From any phone in the office with a "hold music activator" and a headset
attached, dial the phone number of another phone (a cell phone works well).
2
Place the call on-hold using the HOLD button on the telephone.
3
Return to call and confirm that the on-hold audio was present on the line while
on-hold.
4
Using the volume control on the rear of the unit, adjust the volume to proper level.
IMPORTANT: Excessive volume will cause the on-hold audio to shut off during playback.
Deactivating hold music manually
If for any reason the hold music is activated inadvertently, it can be deactivated by
pressing any key on your phone's dial pad.
4
OHP 5500 User Manual
Controls & Functions
LCD Display
Record Mode Indicator
Playback Indicator
displayed when audio is
being recorded to memory
displayed when unit
is playing
Track Number
displays CD track
number during
programming
Track Select Indicator
displayed when a track
is selected for recording
Memory Available
Track Indicator
displays available
recording time during
programming
displays CD track length
or running time when in
"play" mode
Player Controls
TRACK SEARCH
navigates forward and backward PREVIEW
plays the selected
through tracks on the CD
audio track
RECORD
used to initiate recording
from multi-track CD
SELECT
designates the current
track for recording
SPEAKER
turns speaker on/off
IMPEDANCE
MEMORY EXPANSION
ACCESS PANEL
remove door to add memory modules
for additional recording time
5
allows selection between 8
or 600 ohm output
OHP 5500 User Manual
Operation
Playback
Playing Audio Stored in Memory
By default, the unit is always in "playback" mode. When unit is playing,
the LCD will display a running time and the segments on the speaker icon
will move.
Playback After Power Loss
If power to the unit is lost, the unit will resume playback as soon as power
is reapplied. The unit retains its recorded content after power loss.
Recording
Recording Single-Track CDs
1. Open cover
2. Insert CD
3. Close cover
OPERATION – Once cover is closed, the unit will automatically begin
recording the content of the track into the unit’s digital memory. During
the recording process, the contents of what is being recorded to memory
will be heard through the speaker. Unit automatically switches over to
"playback" mode when recording is complete.
Recording Multi-Track CDs
1. Open cover
2. Insert CD
3. Close cover
4. Use the "track search" buttons to navigate to the desired track.
5. Press the SELECT button (to deselect a track, press SELECT button again)
6. Repeat steps 4 and 5 until you have selected all desired tracks or have
used the unit’s available memory.
7. Press the REC button to begin recording.
OPERATION – Once "record" button is pressed, the unit will begin
recording the selected tracks into the unit’s digital memory. During the
recording process, the audio being recorded to memory will be heard
through the speaker. Unit automatically switches over to "playback" mode
when recording is complete.
Previewing a track on a CD
1. Use
buttons to navigate to a track
2. Press "PREVIEW" button to start preview
3. Press "PREVIEW" button again to stop preview
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OHP 5500 User Manual
Operation (cont'd)
External Recording
Settings
1. Insert 3.5 mini plug into the jack marked AUX IN.
2. Press the REC button to begin recording.
3. Begin playback of your external source.
4. When finished, press REC button again to stop recording.
OPERATION -- Once REC button is pressed, the unit will begin recording the content of
external source audio into the unit's digital memory. During the recording process, the
audio being recorded to memory will be heard through the speaker.
NOTE: You will not be able to record audio from the CD autoloader with the cable
plugged into the AUX IN jack.
Impedance Switch
Location -- under cover, right side of unit below SPEAKER switch
Operation -- Most telephone systems prefer an 8 ohm output. If you are
working with an older phone system, the 600 ohm setting may be preferable.
Speaker Switch
Location -- under cover, right side of unit above IMPEDANCE switch
Operation -- turn to "ON" position to listen to program playing from digital memory.
Audio being recorded plays through speaker, regardless of speaker switch position.
Speaker switch position has no effect on AUDIO OUT playback.
Volume Control
Location -- rear panel
Operation -- controls output level of AUDIO OUT jack. To adjust, turn control knob
clockwise to increase volume. Set proper volume level by calling in from a
phone close to the unit (or cell phone) and having your call placed on hold.
Power Switch
Location -- rear panel
Operation -- turns power on or off. When power is on, LCD is illuminated.
Remote Trigger
Location -- rear panel
Connection -- 2.5 mm mini jack
Operation -- By connecting a momentary switch to this jack, the unit will play audio
content from memory when triggered. Content will play through once and then
reset, ready for next trigger sequence.
Additional Memory
The unit comes standard with 8 minutes of flash memory which can be expanded to 16, 24 or
32 minutes. Memory modules can be placed into 3 available memory expansion slots that can
be accessed by removing the memory panel cover door located to the left of the CD drive.
7
OHP 5500 User Manual
HoldTracks Audio CD
Restoring or Updating Player's Original Audio Content
Included with your OHP 5500 unit is a multi-track audio CD
with a choice of eight different styles. By using this
audio CD you can change or restore the original
audio that came prerecorded with the unit. Each
track is approximately 7 minutes and 30 seconds
in length.
Light Contemporary
Classical
Bright Jazz
Easy Country
Music Choices
1. Light Contemporary (originally recorded in player)
2. Classical
3. Bright Jazz
4. Easy Country
5. Corporate
6. Soft Jazz
7. Acoustic Piano
8. Holiday
Recording from the HoldTracks™ Audio CD
1. Open cover
2. Insert CD
3. Close cover
4. Use the "track search" buttons to navigate to the desired track.
5. Press the SELECT button (to deselect a track, press SELECT button again)
6. Repeat steps 4 and 5 until you have selected all desired tracks or have
used the unit’s available memory.
7. Press the REC button to begin recording.
OPERATION – Once "record" button is pressed, the unit will begin
recording the selected tracks into the unit’s digital memory. During the
recording process, the audio being recorded to memory will be heard
through the speaker. Unit automatically switches over to "playback"
mode when recording is complete.
8
OHP 5500 User Manual
Warranty
Limited Warranty
Intellitouch warrants this product to be free from manufacturing defects in material and
workmanship under normal use and conditions for a period of 3 years from date of
original purchase in the United States.
Should service be necessary under this warranty for any reason due to manufacturing
defect during this 3-year period from date of original purchase, Intellitouch will either
repair the unit or replace it with a reconditioned unit at no charge.
When returning the unit to IntelliTouch:
• Pack the unit in a well-padded, heavy, corrugated box.
• Enclose proof of purchase.
• Enclose your check or money order payable to Intellitouch in the amount of $10.00
to cover shipping and handling costs.
• Ship the unit prepaid via UPS or parcel post (insured).
Note: This warranty is void if the product is:
(a) Damaged through negligence, misuse, abuse, or accident.
(b) Modified in any way.
(c) Damaged because it is improperly connected to the equipment of other
manufacturers.
This warranty does not cover:
(a) Damage to equipment not properly connected to the product.
(b) Costs incurred in the shipping of the product to Intellitouch.
(c) Damage or improper operation of unit caused by customer abuse, misuse, negligence,
or failure to follow operating instructions provided with the product.
(d) Ordinary adjustments to the product which can be performed by customer as
outlined in the owner's manual.
(e) Damage to compact discs.
THIS WARRANTY IS NON-TRANSFERABLE AND APPLIES ONLY TO THE ORIGINAL
PURCHASER AND DOES NOT EXTEND TO SUBSEQUENT OWNERS OF THE PRODUCT. ANY
APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY,
ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESS WARRANTY AS PROVIDED
HEREIN BEGINNING WITH THE DATE OF ORIGINAL PURCHASE AT RETAIL AND NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, SHALL APPLY TO THIS PRODUCT
THEREAFTER. Intellitouch MAKES NO WARRANTY AS TO THE FITNESS OF THE PRODUCT
FOR ANY PARTICULAR PURPOSE OR USE.
UNDER NO CIRCUMSTANCES SHALL Intellitouch BE LIABLE FOR ANY LOSS, DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR IN
CONNECTION WITH THE USE OF THIS PRODUCT.
THIS WARRANTY IS VALID ONLY IN THE UNITED STATES OF AMERICA. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS. HOWEVER, YOU MAY HAVE OTHER RIGHTS WHICH
MAY VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATION ON
IMPLIED WARRANTIES OR EXCLUSION OF CONSEQUENTIAL DAMAGE. THEREFORE THESE
RESTRICTIONS MAY NOT APPLY TO YOU.
9
OHP 5500 User Manual
Information
FCC Information
FCC Part 15
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. The unit may
malfunction when there is radio interference appeared on the power line/signal line. The unit will revert to normal operation when the interference stops. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate this equipment.
FCC Part 68
This equipment complies with part 68 of the FCC Rules. On the bottom of the back of this equipment is a label that contains, among other information, the FCC Registration Number and
Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not
all areas, the sum of the RENs of all devices connected to one line should not exceed five (5).
Your telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, the telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or until
you are sure the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to site tariffs.
This device contains no user serviceable parts. For service or repair send to:
IntelliTouch
5820 Oberlin Drive,
San Diego, CA 92121
Industry Canada Information
NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal Equipment Technical Requirements documents(s). The department does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment
malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric
inspection authority, or electrician, as appropriate.”
An explanatory note on Ringer Equivalence Numbers (see Section 10.0) and their use must be provided for the terminal equipment user in the information accompanying the terminal
equipment. A notice similar to the following would be suitable:
“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does
not exceed 5.”
Precautions
Installation
Never install the unit where it would be subjected to:
- heat sources such as radiators or air ducts.
- direct sunlight.
- excessive dust.
- moisture or rain.
- mechanical vibration or shock.
- unleveled surface.
Royalty Free Music Content License
Your purchase includes a perpetual license for unlimited use, on a single telephone system, of the music content
provided with this system, as well as the content which was recorded into the playback unit at the factory.
NO ADDITIONAL ROYALTIES ARE DUE TO ON-HOLD PLUS OR ANY OTHER THIRD-PARTY MUSIC LICENSING AGENCY.
For complete copy of the licensing agreement go to www.intellitouch.com/music_license.html
• When the unit is used with an AC power adapter, do not wrap the unit in a cloth, blanket, etc. If you do so, the temperature inside and outside the unit may rise considerably, resulting in
malfunctioning of the unit or serious accidents.
• For the unit to operate at its best, it should not be subjected to temperatures below 5˚C (41˚F) or above 35˚C (95˚F).
Warnings
• Before operating the unit, please read this manual thoroughly and retain it for future reference.
• To prevent fire or shock hazard, do not expose the unit to rain or moisture. To avoid electrical shock, do not open the cabinet. Refer servicing to qualified personnel only.
• The use of optical instruments with this product will increase eye hazard.
Customer Support
Toll-free customer support is available from 8AM to 5PM (PST) Monday thru Friday by calling 800-839-7277
10
800-839-7277
www.intellitouch.com
On-Hold Plus and MessageStudio are registered trademarks of IntelliTouch Communications. © IntelliTouch Communications. All rights reserved.
No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of IntelliTouch Communications.
OHP 5500 User's Manual v.3 9/03