VoIP Frequently Asked Questions Version 1.0, July 1, 2015 How do I connect my VoIP phone? The network cable that currently is connected to your desktop computer should be unplugged and plugged into the “LAN” jack on your phone. The documentation that came with your phone includes a diagram of the connections. The new patch cable you received with your phone should be connected to the “PC” jack in your phone and then connected into your computer in the same jack the previous cable was plugged. Once connected, your phone should display the current date and time. How do I connect my phone to my computer if I use a docking station? If you use a docking station then the network cable that plugs into the docking station needs to be disconnected and reconnected in the network jack of your VoIP phone. Then connect the included network patch cable from the computer jack on your VoIP phone to your docking station. After conversion to VoIP what services will I have enabled? Voicemail is included unless you chose not to have voicemail service under your previous analog service plan. Caller ID is included but may display a little differently from your analog phone service. Call waiting is included; when another call comes in you will have the option to hold the current conversation while you answer the new incoming call. You can configure your voicemail messages to be sent to you via email. Once you configure it through the Voicemail Portal, standard VoIP service will allow you to listen to your voicemail messages by clicking on the audio file attached. You will not receive the audio file or the email notification if you do not configure it through the voicemail portal. Can I use a VoIP phone if my network cable is connected to a network hub or switch? If your network cable is attached to a desktop network hub or switch it will not work unless that hub or switch support Power Over Ethernet (POE). After it is connected, when will my VoIP phone be ready to use? Once your phone is successfully connected it will not be usable until Communication Resources has “cut over” the line. Lines are cut over in groups. You can ask your ATR when your line will be cut over. You will know that your line has been successfully cut over when the red x is replaced by a green light in the main display of your VoIP phone. Once you have been cut over you will have to configure your Voicemail greetings and set your pin (default value of 123456) even if you had done so previously. Is there a soft client available for with VoIP service? Soft clients (desktop phone) as well as mobile clients (Android and iOS) will be released later in 2015 after they pass testing at Communication Resources. What is the VoIP mobile client? There is an Android app and an iPhone app available that will allow you to use your VoIP service through any cell phone. These mobile clients will be available for an additional service fee once they are ready for deployment. What is the Personal Agent? Personal Agent is a web‐based portal for VoIP subscribers that provides direct access to the user’s service and features without the need of a desktop client application. With the Web Portal a subscriber can: • • • • • • • Click‐to‐call any phone number including numbers in your address book or call logs Set up and modify incoming call rules and routing Access and modify your personal and corporate phone directories See the online status (presence) of people in your friends list See all of your recent incoming and outgoing calls – regardless of the device you made them from or received them on Change passwords Access MeetMe conferencing, voicemail and other feature preferences How do I connect to the Personal Agent? Phone.ucdavis.edu – enter your GBID and password (NOT your Phone number and PIN) If I need help getting started or if I have problems with my recently installed VoIP phone who do I contact? Contact your department Authorized Telecommunications Representative (ATR). You can look up the ATRs that service your department at http://cr.ucdavis.edu/commsrv/voice/atrsearch/search.cfm. You can also contact you’re a Communications Resources Customer Service Representative (CSR) at 752‐4603 or cr‐email@example.com.