Handbuch mbNET - MB Connect Line

QUICK START GUIDE
mbDIALUP
Quick Start Guide General
This document describes the initial steps and actions that are necessary to connect an mbNET router to the
mbCONNECT24 portal server.
Prerequisites/components:
mbCONNECT24
from V 1.5.0
mbDIALUP*
from V 3.0
mbCHECK *
from V 1.1.1
mbNET*
from V 3.2.0 firmware
*The latest version can be downloaded from www.mbconnectline.com.
General explanation of symbols
Note
Important
mbCONNECT24 – Explanation of symbols
Add New Entry
Edit Entry
Download/transfer mbconnect24.mbn(x) configuration file
Establish VPN connection from machine to portal
Stop VPN connection
Issued by:
MB Connect Line GmbH
remote maintenance s olutions
Raiffeisenstraße 4
74360 Ilsfeld
GERMANY
Tel.: +49 (0) 700 MBCONNECT
+49 (0) 700 622 666 32
Web: www.mbconnectline.de
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Copyright © MB Connect Line GmbH 2014
No part of this document and its contents may be reproduced, used or distributed without
the express permission of MB Connect Line GmbH. Damages will be claimed in the event
of infringement. All rights reserved.
Despite a detailed description of the device and its functions, we cannot be held liable for
the correctness of the content.
The latest information can be obtained on our homepage.
We welcome any comments or suggestions for improvement.
- Quick Start Guide
Table of contents
1.
mbCONNECT24.net login ..................................................................................................................5
1.1
Software installation .........................................................................................................................5
1.2
mbCHECK ........................................................................................................................................5
mbDIALUP ...................................................................................................................................................6
1.3
2.
1.2.1
Selecting the server ..................................................................................................................6
1.2.2
Access via the proxy server .....................................................................................................6
mbCONNECT24 login ......................................................................................................................6
mbCONNECT24 Configuration ........................................................................................................7
2.1
Changing your user data/password .................................................................................................7
2.2
Creating a device .............................................................................................................................8
3.
2.2.1
Description................................................................................................................................8
2.2.2
Network ....................................................................................................................................8
2.2.3
Internet .....................................................................................................................................9
Transferring the configuration to mbNET..................................................................................... 10
3.1
Downloading configuration to PC .................................................................................................. 11
3.1.1
3.2
Importing the configuration into the device ........................................................................... 11
Submit configuration to device ...................................................................................................... 12
4.
Access to devices and machines .................................................................................................. 14
5.
Quit the mbCONNECT24 session .................................................................................................. 15
6.
FAQ ................................................................................................................................................... 16
7.
Troubleshooting .............................................................................................................................. 17
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Quick Start Guide -
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- Quick Start Guide
1.
mbCONNECT24.net login
Please go to www.mbconnect24.net to download the software required for secure connection
to the portal.
If you still cannot access the portal, simply register under "Request Access".
Once you have registered, you will receive an
e-mail containing your access details.
Click on "Download" to access the secure
Downloads area.
1.1
Software installation
Under "Software", load
the programs
"setupmbdialup" and
"mbcheck USA / CAN"
or
"mbcheck EUROPE".
If, when logging in to mbCONNECT24, you selected the server location USA/Canada you will
need the "mbcheck USA / CAN" file.
If you selected the Europe server location,
you will need the "mbcheck EUROPE" file.
1.2
mbCHECK
After downloading and extracting the two files,
you will first need to run the "mbcheck.exe" program.
The program checks that at least one of the
80TCP, 443TCP or 1194TCP ports is enabled in
the firewall.
At least one of these ports is needed by
mbDIALUP and the mbNET router for connection to mbCONNECT24.
You will then be notified whether connection via
mbDIALUP to the mbCONNECT24 portal is
possible.
*The data vary depending on the server
selected:
(vpn.mbconnect24.net/5.39.123.4)
= EUROPE server selected
(vpn.mbconnect24.us/198.50.162.20) = USA/CAN server selected
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Quick Start Guide mbDIALUP
The mbDIALUP client software enables you to
establish a secure VPN connection to the
mbCONNECT24 portal server.
To install mbDIALUP, run the "setupmbdialup.exe" program and then start the program.
During the installation process, you must
ensure that you are logged in as Administrator.
1.2.1
Selecting the server
Before you connect to the portal server for the
first time, please select your mbconnect24.net
server.
Please also make sure that you select the
same server as when you logged in to
mbCONNECT24 under "Server Location".
If you do not select the correct server, it is not possible to establish a
connection.
If, for example, you selected Europe as the
server location when logging in to mbCONNECT24 and you now select "mbconnect24.us
(USA/CAN)", you will receive an "Authentication failed" error message when trying to connect to the portal.
1.2.2
Access via the proxy server
If the Internet can only be accessed via a proxy
server, the relevant settings can be applied in
the menu "Settings", submenu "Port/Proxy
settings".
1.3
mbCONNECT24 login
You can now log in to the portal with the user
data (username, password) that were sent to
you when you registered.
A secure VPN connection to your account on
mbCONENCT24 is now established.
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Userername @ Account name
admin@account
●●●●●
- Quick Start Guide
mbCONNECT24 Configuration
2.



Here you can:
create a new device
generate a configuration file and
transfer it to your mbNET
If the VPN connection is established, the browser window of your account opens on mbCONNECT24.
2.1
Changing your user data/password
Before you start the configuration, you must
first go to User Administration / User and
change your password.
To do this, click on your username in the information bar at the top
and change your password in the Profile
window that appears next.
Once you have saved the changes,
your new password is effective the next
time you log in to the portal.
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Quick Start Guide 2.2
Creating a device
Go to the Machines/Devices menu and assign a unique designation under Name.
You can choose any designation – although only the following numbers and/or letters are allowed:
0 to 9, A to Z, a to z
Select your device from the drop-down field Type  and click on Add .



2.2.1

Description
Once you have added the new device, the actual configuration menu
opens.
Depending on the device type
selected, the input/drop-down
fields may vary here.
2.2.2
Network
Enter a free LAN IP address and
the netmask from your system or
machine network.
Make sure that the LAN IP
and WAN IP are in different
address ranges.
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e. g. 172.25.9.125


- Quick Start Guide
2.2.3
Internet
You will need to specify:
 when the device should be connected to the portal
 how the Internet connection should be established
 which VPN port should be used (which of the three ports is free was determined by mbCHECK)



After saving the settings, the main Device Administration window appears showing the device overview.
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Quick Start Guide -
3.
Transferring the configuration to
mbNET
The following options are available for transfer of
the configuration file:
 Download configuration to PC
 Submit configuration to device
 Prepare configuration for CTM*
*This option is not relevant for the initial configuration and is thus not described in further detail here.
Once you have created a new device, click on the disk symbol to select the transfer type.
Selection of the transfer type is based on two essential criteria:
Downloading configuration to PC
Submitting configuration to device

The configuration PC has a VPN connection to
the portal

The configuration PC has a VPN connection to
the portal

The mbNET has no LAN connection


The mbNET has no connection to the portal
The mbNET is connected to the PC network via
the LAN interface

The mbNET does not have/require a connection
to the portal
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3.1
Downloading configuration to PC
Select this transfer type if the device is neither connected to a computer via LAN nor has a connection to the
mbCONNECT24 portal.
After clicking on "Download configuration to PC", the "mbconnect24.mbn/-.mbnx" configuration file is saved on the
configuration PC or directly on a USB drive connected to it.
IMPORTANT: The downloaded "mbconnect24.mbn/.mbnx" configuration file may not be renamed and must
be stored in the top-level directory of the USB drive. The USB drive must have the file format FAT.
3.1.1
Importing the configuration into the device
If the mbNET is connected to the power supply and is ready for operation, insert the USB drive with the configuration
file into the USB interface of the mbNET.
As soon as the device has recognized the configuration file,
LEDs Fc1 + Fc2 start to flash synchronously.
Now press and hold down the Dial Out button
until LED Fc3 flashes.
The settings from mbCONNECT24 are now automatically
copied to the mbNET and the device reboots.
If the mbNET is able to connect to the Internet (e.g. network, telephone cable, SIM card, antennae installed), the
device will subsequently log in to your account.
This is displayed by the flashing LED "Con".
If the flashing frequency of the LED Con is 3 Hz, the device
attempts to log into the portal.
If the login is successful, the flashing frequency is reduced to 1.5 Hz.
In rare instances, the design of the portable USB drive used may make it unsuitable for this procedure. In this
case, please use another USB drive.
Once the "mbconnect24.mbn/-.mbnx" configuration file has been imported, it is automatically renamed and is
now stored on the USB drive as "Xmbconnect24.mbn/-.mbnx".
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Quick Start Guide 3.2
Submit configuration to device
Select this transfer type if the device is connected to the PC via a LAN interface (it must be possible to
access the mbNET on the LAN from the PC, irrespective of its LAN IP) and the computer has a connection
to the mbCONNECT24 portal.
After clicking "Submit configuration to device", the system performs a scan of all devices connected to the
LAN interface and displays them.
If the assignment of the configuration file
to the identified device is correct, click on
"go >>" to confirm
In the following window click on
"start configuration transfer"
The settings from mbCONNECT24 are
now copied to the device.
If all items have been processed,
acknowledge the transfer by clicking the
"Finished" button.
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- Quick Start Guide
If the mbNET is able to connect to the Internet
(e.g. network, telephone cable, SIM card, antennae installed), the device will subsequently log in
to your account.
This is displayed by the flashing LED "Con".
If the flashing frequency of the LED Con is 3 Hz, the device attempts to log into the portal.
If the login is successful, the flashing frequency is reduced to 1.5 Hz.
Your mbNET is now online and ready for access to your systems and machines.
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Quick Start Guide -
4.
Access to devices and machines
If the mbNET has connected to the Internet and logged
into your account, the selection menu  for the available devices is displayed on the left in the account window of the Administration area.
You can connect to the relevant machine using the button  or the icon  "Connect".



Once the connection has been established, the status LED
changes ❸ from green to yellow and you can now access
the machine.
❹
❸
❹
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You can end the connection using the button ❹ or icon
❹ "Disconnect".
- Quick Start Guide
5.
Quit the mbCONNECT24 session
To end your mbCONNECT24 session properly, click on the "Logout" button.

Then click on "Logout" again to confirm.

Click on "EXIT"  to end the mbDIALUP client software.

You can find more detailed information at www.mbconnectline.com
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Quick Start Guide -
6.
FAQ
Q
What is the difference between the two configuration files mbconnect24.mbn and mbconnect24.mbnx?
A
Unlike mbconnect24.mbn, the mbconnect24.mbnx configuration file is an encrypted file and can only
be processed/decoded using firmware from version V 3.2.0.
An mbconnect24.mbn file can be transferred to any mbNET of the same type, as long as the device
type is identical to the type in the configuration file and the configuration file does not contain a serial
number.
Example: If the device configuration was set up for an MDH818-type mbNET, the mbconnect24.mbn
can be transferred to any MDH818-type device.
An mbconnect24.mbnx file can only be transferred to an mbNET of the same type and with an identical
serial number, as specified/contained in the configuration file.
Q
How do I create an encrypted configuration file?
A
Provided that the serial number of the device is entered in the device configuration in the portal and the
device – with current firmware - has already connected at least once to the portal, an encrypted configuration file is automatically created.
Q
Can I rename the configuration file?
A
NO, the configuration file may not be renamed, as this will result in it not being recognized by the device.
Q
What is an Xmbconnect24.mbn/.-mbnx file?
A
Once the mbconnect24.mbn configuration file has been properly copied to the mbNET, the file is automatically renamed to Xmbconnect24.mbn/.-mbnx. This ensures that the configuration file is not recognized for a second time by the device and prevents endless importing of the configuration file.
Q
What do the different flashing codes for the LED Con mean?
A
LED Con flashes rapidly (approx. 3 Hz) = the device is attempting
a) to connect to the Internet
b) to establish a VPN connection to the portal
LED Con lights up solid = the device has its own, active Internet connection
LED Con flashes slowly (approx. 1.5 Hz) = the VPN connection to the portal is established
Q
How do I contact the web interface of my mbNET?
A
To reach the mbNET web interface, it must be possible to contact the device from your computer via
LAN.
This means that your computer must be in the same address range as the mbNET. This applies to both
the IP address and your computer's subnet mask.
Once you have entered the mbNET IP address - in each common web browser - you will be taken to
the login page of the web interface.
mbNET default settings:
IP address
192.168.0.100
Subnet mask 255.255.255.0
Login
admin
Password
no password
Q
What information does MB CONNECT LINE need in the event of support?
A
Device type, serial number, firmware version
The support logs (mbNET web interface: expert mode / status / system)
The configuration file from mbCONECT24
The mbDIALUP support logs
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- Quick Start Guide
7.
Troubleshooting
Problem:
mbCHECK cannot find a free VPN port
Solution:
Make sure that at least one of the three ports (80TCP, 443TCP or 1194TCP) is not blocked in
the network firewall.
Problem:
No connection to the portal, login
failed
Solution:

The access data were not entered correctly or are invalid

When selecting the server, a server different to that chosen when you requested your
mbCONNECT24 access was selected.

The network adapter for mbDIALUP is missing or disabled.
(Check the network adapter in your system settings (Control Panel \ Network and Internet \ Network and Sharing Center \ Network Connections).
If the adapter is disabled, enable it again.
If the adapter is missing, re-install mbDIALUP.).
To set a detailed error diagnosis, you can activate extended logging in the mbDIALUP from the
"Settings/Options" menu.
In the event of support, these log files are required by us in order to deal with your problem.
You will find the log files on your computer under:
 OpenVPN Log Windows XP:
C:\Documents and Settings\All Users\User Data\MB Connect Line
GmbH\mbDIALUP\ovpn\log
 System Log Windows XP:
C:\Program Files (x86)\MB Connect Line GmbH\mbDIALUP\vpnservicelog.txt
 OpenVPN Log Windows 7:
C:\ProgramData\MB Connect Line GmbH\mbDIALUP\ovpn\log
 System Log Windows 7:
C:\Program Files (x86)\MB Connect Line GmbH\mbDIALUP\vpnservicelog.txt
Problem:
No connection from the device to the portal
Solution:
Check the required peripheral components, depending on the device type.

Are the network cables and network connections correct?
• Is the telephone cable inserted?
• Is a SIM card inserted?
• Is the card used for data transfer enabled?
• Is it necessary to enter a PIN?
• Is an antenna installed?
• Is the signal strength sufficient?
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Quick Start Guide (The signal strength can be requested via the mbNET web interface)
Check



your network settings.
WAN and LAN IP must not be in the same address range.
The mbNET must be connected on the WAN.
Can the mbNET connect to the Internet?
• This can be ascertained via the device interface:
„Advanced/Status/Diagnostics".
You can test the reachability of individual instances here:



Domain (e.g. google.com)
Public IP (e.g. 8.8.8.8)
Gateway/DNS of the network used
If in doubt, please contact your system administrator.

Check
• that one of the VPN ports (80TCP, 443TCP or 1194TCP) - see mbCheck - is enabled
in the firewall
• that one of the enabled ports is also entered in the Internet settings
• that NTP port 123 is enabled in the firewall
If one of the ports (TCP:1194, TCP:80, TCP:443) for the device is blocked in the network firewall,
despite a positive message from mbCHECK, (IP/MAC address filter), please contact your system administrator.
This and other information from the transferred configuration file can be viewed on the mbNET
web interface.
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