Ring Transfer - NuSound Technology Group

IPedge Feature Desc. 6/17/11
OVERVIEW
The Ring Transfer feature allows a user to transfer a party on
Consultation Hold while the destination is ringing. Sometimes, this feature
is called Unscreened Transfer or Blind Transfer. After the destination
answers the call, the system treats it as a regular call. If the destination
does not answer the call within the predetermined time, the transferring
party is recalled. See the Recall Treatment feature.
Party B (on C-Hold)
Consultation Hold
Ring
Party A (transferring)
Party C (destination)
Party A placed Party B on Consultation Hold and is making a
call to Party C.
Party B (on C-Hold)
Ring
Party A (transferring)
Party C (destination)
Party A transferred Party B to Party C by releasing a call.
When the transfer takes place, the connection allowance/restriction
feature is applied against the transferred party and the destination (the
transferred-to party). If the connection is not allowed, the transferring
party (Party A) is immediately recalled.
As soon as a party or conference on Consultation Hold is transferred, the
No answer timer starts. In this case, the timer value of transferring party,
(i.e., the party who performs the transfer) is used. This timer stops when
the transferred call is answered. When this timer expires, the ringing at
the transferred-to destination stops and the transferring party is recalled.
Even if the transferred call is further forwarded to other destinations by
Call Forward No Answer, this No answer timer is maintained. Otherwise,
the trunk port may be locked up if the trunk has been answered and it
does not have the release supervision.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Ring Transfer
The Ring Transfer feature allows a user to transfer a party on
Consultation Hold while the destination is ringing. This feature is also
known as Unscreened or Blind Transfer.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Ring Transfer
Transfer Using The Cnf/trn
Button
The call is directly transferred to another extension without announcing
the call or waiting to see if the caller is available.
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you
hear an internal dial tone.
2. Dial the extension where the call will be transferred. When you hear
ringing or hang up to complete the transfer.
Transfer Using The TRNS
Soft Key
1. While on a call, press the TRNS Soft Key.
2. Dial the extension where you want to transfer the call.The call rings
the destination station and your telephone returns to the idle state. If
your telephone does not go idle, the destination may be located in a
remote node, hang up.
Note:
For DN in a remote node, the user can transfer by entering # after
DN is entered.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
PROGRAMMING
System Data
1. Click on System > System Data.
2. Select the Server from the dropdown.
3. Select the tone that callers will hear when a call is transferred (Ring
Back Tone or MOH).
4. Click on Save icon or select Apply To to assign the parameter to
multiple servers.
Note:
Each IPedge Server requires its own MOH source.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
CAPACITY
There is no limitation on the number of Ring Transfers in the system.
A call can be transferred as many times as necessary with no limitation.
AVAILABILITY
Station/Line
RESTRICTION
Descriptions
IPT
Can be the transferring party, the transferred party, or
the transferred-to party.
Soft IPT
Can be the transferring party, the transferred party, or
the transferred-to party.
IP Attendant
Can be the transferring party, the transferred party, or
the transferred-to party.
SIP compliant
station
Can be the transferring party, the transferred party, or
the transferred-to party.
SLT (via FXS
gateway)
Can be the transferring party, the transferred party, or
the transferred-to party.
Paging Device (via
FXS gateway)
Can be the transferred party or the transferred-to
party.
SIP trunk
Can be the transferred party or the transferred-to
party.
IPedge
Can be the transferred party or the transferred-to
party.
ISDN trunk (via
FXO gateway)
Can be the transferred party or the transferred-to
party.
T1 trunk (via FXO
gateway)
Can be the transferred party or the transferred-to
party.
Voice Mail - MAS
Can be the transferring party, the transferred party, or
the transferred-to party.
Voice Mail - SIP
Can be the transferring party, the transferred party, or
the transferred-to party.
The transferring party has to wait for the destination to start ringing before
releasing the call. If the call is released before the destination starts
ringing, the transferring party is immediately recalled.
Call Transfer Immediate or Through Dialing features do not require the
transferring party to wait for the destination to be rung.
When MOH is set for “systemDataRingingTransfer,” the transferred party
hears no tone or terminal built-in hold tone if the media resource is
exhausted.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
HARDWARE
No additional hardware is necessary for this feature.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
FEATURE INTERACTION
Advisory Message
The LCD on the transferred party does not display Advisory Message of
the transferred-to party after the Ring Transfer feature is invoked, even if
the transferred-to party sets the Advisory Message.
Automatic Busy Redial
(ABR)
Automatic Busy Redial is not applied when a call transferred to a public
trunk by Ring Transfer (transferred party is public trunk) and encounters a
busy destination line. This can occur when the destination call is not
detected. The ABR soft key will not display (pressing the ABR button is
ignored).
Automatic Line Selection
The "longest ringing" call means the call ringing for the longest period of
time at a particular station. The system does not care how long it was
ringing before it reaches the particular station of interest.
Basic Survivability
After the destination goes from the primary server to the secondary server
by switchover, the terminating call is forwarded to the secondary server
by the Call Forward feature.
Call Forward
The call forward is applied to the transferring party, not to the transferred
party. For example, if a station has an external party on consultation hold
and initiates Ringing Transfer, the Call Forward feature is not applied to
the external party because the call is already terminated to the transfer
destination.
Call Forward No Answer is applicable to a ringing transfer call. In this
case, No answer timer for Ring Transfer is maintained.
Call History
When an external incoming call from CO is transferred (with Ring
Transfer and Call Transfer With Camp on) the call history is recorded at
events of abandon, answer, or redirection. Considering the attendant and
Automatic Attendant, the destination of Ring Transfer, Call Transfer with
Camp on and Call Transfer Immediate are each treated as a Dialed
Destination.
Call Pickup
After the transfer takes place, the transferred call ringing at the
destination can be picked up through the Call Pick Up feature. According
to the combination of the call to be picked up and the party picking up, the
Call Pick Up feature may be denied.
Call Transfer Immediate
When the destination station starts ringing, the system activates the Ring
Transfer feature.
Call Monitor
The Call monitoring party cannot transfer the monitoring call. It is possible
to transfer the monitored call by the caller. The Call Monitor feature is
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
stopped when Consultation Hold is invoked by the caller.
Caller Identification
Cancel Button
LCD on the transferred-to party displays the caller information if Ring
Transfer feature is invoked after transferring is done (the transferring
party hangs up). However, this is only if the transferred party is public
network and the caller information is notified.
Pressing the Cancel button by the transferring party is ignored after
transferring is complete.
Pressing the Cancel button by the transferred party disconnects the call
and the transferred party hears a Dial Tone.
Pressing the Cancel button by the transferring party during recall
termination is also ignored.
Class Of Service
Class Of Service Override
Conferencing
Class Of Service is not referred at connecting after the transferring party
hangs up and Ring Transfer is invoked. Class Of Service of the
transferring party is referred at putting the call on consultation hold and
calling the transferred-to destination. However, Class Of Service of
tandem connection is referred.
When the call is transferred and the station becomes idle, Class of
Service changed by the Class of Service Override Code is disabled.
The transferring master puts the call on consultation hold, this means at
least 2 parties are talking and the system treats this as an ordinal Ring
Transfer when the transferring master transfers the call to the transferredto party.
When the transferred-to party answers the transferred-to party joins the
conference call immediately.
If the transferred-to party has authority to be the conference master, the
transferred-to party gets the authority to control the conference such as
adding a new party or dropping the participant who joined before the
transferred-to party joins.
If the transferred-to party cannot be the conference master, the system
chooses from the participants to see who has priority to be the conference
master.
Transferred parties are in conference talk while the transferred-to party is
calling.
The recall treatment is also applied in this case. See Recall Treatment for
the details.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
1-8
IPedge Feature Desc. 6/17/11
Delayed Ringing
When the ringing starts after the predetermined time by the Delayed
Ringing feature, the priority of calls are re-evaluated because the Delayed
Ringing feature changes the priority of the served calls from “Called” to
“I-Called.”
The Delay timer of the Delayed Ringing feature continues after the Ring
Transfer feature is invoked.
Dial For Quick Launch
The originator can switch between a Voice first and Tone first call by
using Dial For Quick Launch feature if both the transferred party and the
transferred-to party are stations (after transferring is done).
Dialed Number Identification
Service (DNIS)
The LCD of the transferred-to destination displays DNIS information if the
transferred party is the PSTN with DNIS information (DID/ DNIS number).
Directory Number
Presentation
The LCD on the transferred-to party displays the DN for presentation after
the transferring is done provided the transferred party sets the DN for
presentation.
Distinctive Ringing
Do Not Disturb (DND)
Enhanced 911 (E911
Interface)
Group CO Button
The incoming tone on the transferred-to party changes to the tone from
the public network if the Ring Transfer feature is invoked with the public
network as the transferred party.
The call cannot be transferred to the station that is activating Do Not
Disturb. The recall terminates on the transferring party if transferring is
complete.
The user cannot invoke the Ring Transfer feature during an E911call
because E911 call does not permit Consultation Hold.
The Ring Transfer feature can be invoked when the transferring party
puts the call on consultation hold, calls the transferred party, and hangs
up from the status of the talk using the GCO button.
The Ring Transfer feature can be invoked when the transferring party
puts the call on consultation hold in talking state, presses the GCO
button, calls the external number, and hangs up.
The GCO buttons on the transferred-to party indicates termination
following the setting of Ringing Assignment when the Ring Transfer
feature is invoked provided the transferred party is the public network and
GCO buttons assigned to the public network exist.
Other GCO buttons on the stations, except the transferred-to party,
indicate termination following the setting of Transfer Privacy. However,
only the GCO buttons of the index which is in use at termination indicate
termination. No other GCO buttons are lit.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Group Paging/Emergency
Page
APaging call can be invoked after the call is put on Consultation Call.
However, the on-hook operation is treated as a disconnect from the
Consultation Hold state, so the paging call is disconnected and the call is
recalled to the transferring party.
Jumping LED
The Jumping LED feature is applied the same as the ordinal terminating
and answering on the transferred-to party after the Ring Transfer feature
is invoked.
Lost Call Treatment
Make Busy
Manual Line Selection
Manual Voice Recording
Message Waiting
Multiple Appearance
Multiple Calling
The Lost Call Treatment is applied to the recall after the Ring Transfer
feature is invoked.
Ring Transfer is invoked if the transferring party puts the call on
consultation hold and goes into make busy mode while calling the
transferred-to party.
The transferring party presses other line buttons and then the call is
transferred when the transferring party puts the call on consultation hold
and is talking with the 3rd party or is calling the 3rd party.
Voice recording is suspended when the user puts the call on consultation
hold during voice recording. Voice recording is stopped if the Ring
Transfer feature is invoked from this situation.
The transferred party hearing Ring Back Tone can register Message
Waiting after Ring Transfer is complete.
Appearances of GCO buttons follow the setting of the Transfer Privacy.
When the originator makes Consultation Hold, calls an MCP No., and
releases before the destination answers, Ring Transfer is applied.
The MCP number displays on the LCD of the transferring station.
“TRANSFER TO XXXXX” : XXXXX=MCP No.
The Delay timer of a Multiple Calling group continues after Ring Transfer
is invoked.
Music On Hold
After Transferring is successful, the Transferred party hears Ring Back
Tone or MOH (per the setting). Regarding MOH, the Transferred party
hears either the external or internal hold tone per the setting of MOH
relating to the line type of Transferred party.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Network DN Table
Private Networking Over IP
The Network DN can be specified as the transferred-to destination.
It is possible to ring transfer an incoming call from a tie line or a
conference containing an incoming call from a tie line to a local extension
station or to a trunk or extension station at a remote node via a tie line. It
is also possible to ring transfer a call to a local extension station or trunk
or a conference to a trunk or extension station at a remote node via a tie
line.
When Ring Transfer is executed by re-routing via IPedge, the no-answer
timer is started at the node where the transferred party belongs. When
Ring Transfer is executed by Join via IPedge, the timer is started at the
node of joining. If the call is not answered even after the set time expires,
the station transferring the call is called back. When the recall destination
station is located at remote node and the recall destination does not
answer or when the recall destination station is unknown, Lost Call
Treatment is applied.
If the Ring Transferred call is further forwarded to another destination by
Call Forwarding features, the Ring Transfer no answer timer runs until the
call is answered.
If the call is ring transferred as join then no rerouting function is executed
if the conference call or consultation call state is the transferred party.
OFF-hook Call Announce
(OCA)
The Ring Transfer feature is applied if the transferring party puts the call
on consultation hold, invokes OCA call, and hangs up. However, the call
camps on the transferred-to party in either OCA with DN seizing or OCA
without seizing DN before transferring.
For OCA with seizing DN, the call camps on the transferred-to station.
This is the state in which the line is still idle, but the call camps on to the
station. The call does not become ROB termination.
For OCA without seizing the DN, the call camps on the in-use line of the
transferred-to party.
One Touch Button
Setting “Consultation Hold,” “destination number,” and “disconnecting” as
the content of the One Touch button makes it possible to ring transfer the
call by pressing the One Touch button during the talk.
Outgoing Call
The treatment of the release timer during transfer depends on the
combination between the COS of the transferring party and the COS of
the transferred party.
PC Attendant
The recall terminates on the transferring attendant as the type of
individual recall when the transferred call returns to the attendant
because of no answer.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Pop Speed Dial
The LCD on the transferred-to party displays the Speed Dial Name if the
transferred party is an ISDN trunk with the caller information or the caller
number and Pop Speed Dial is enabled. However, the Pop Speed Dial
feature is restricted not to work in Northern America because of patents.
Pooled Line Button
The POOL buttons on the transferred-to party indicate termination
following the setting of Ringing Assignment when the Ring Transfer
feature is invoked; if the transferred party is the public network and the
POOL buttons assigned to the public network exist. Other POOL buttons
on the stations, except the transferred-to party indicate termination
following the setting of the Transfer Privacy. However, the POOL button
indicates clear (not In-Use) if Transfer Privacy is enabled.
Release Button
When the Release Button is pressed, the call is transferred. If the transfer
fails, the station is made idle and recalled.
Release/ Answer Button
When the Release/Answer Button is pressed, the call is transferred. After
that, the station answers the call if there are any terminating calls. When
the transfer fails, the station is made idle and recalled and immediately
answered.
Recall Treatment
The recall terminates on the transferring party if the transferred-to
destination does not answer within the predefined period.
The recall terminates on the transferring party immediately if the
connection by transferring is not allowed.
SIP Extension
SIP Trunking
The Rejected Call Forward feature can forward the Ring Transfer call.
SIP Trunking is provided if the public trunk supports it.
Specified Caller
Identification
The Specified caller number does not display on the LCD of the transfer
destination station. The only exception is when the user name is set on
the transferred station and Ring Transfer is activated, then the specified
caller number is displayed on the LCD of the transfer destination station
instead of the user name.
Station CO Line Access
When a transferring party makes a trunk call, the FRL of the transferring
party is compared with the FRL of the outgoing trunk. The FRL of the
transferred party is not related.
The call can be transferred only if the outgoing call to the PSTN
succeeds.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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IPedge Feature Desc. 6/17/11
Station Message Detail
Record (SMDR)
System Call Forward
The DN of the transferring party is output as the supplemental
information.
System Call Forward is applied at the Ring Transfer destination.
Call forwarding by System Call Forward Busy and DND is accurately
invoked before invoking Ring Transfer. Because System Call Forward is
applied at termination on the Ring Transfer destination (before the
transferring party hangs up) after the transferring party puts the call on
Consultation Hold.
Call forwarding by System Call Forward No Answer (System CFNA) can
be invoked before and after Ring Transfer. It depends on the timing of the
System CFNA timer expiration.
The System CFNA timer continues if the transferring party hangs up and
invokes the Ring Transfer feature before call forwarding by System
CFNA.
Ring Transfer No Answer timer continues even if call forwarding by
System CF-NA is invoked after Ring Transfer is complete.
Tandem CO Line
Connection
Ring Transfer can be invoked only if the allowance/ restriction of tandem
connection is set as allowed when tandem connection is made by
transferring (the transferring party hanging up). If restricted, the recall
terminates on the transferring party immediately.
Through Dialing
When Through Dialing is not available and a call is transferred before
completion of dialing, the transferring station is called back. When
Through Dialing is available, a call is transferred even before completion
of dialing and a transferred party can continue dialing.
Toll Restriction
A call is checked by the Toll Restriction feature when the external number
is specified as the destination during Consultation Hold. In this case, the
transfer can be done only if the outgoing call to the PSTN is successful.
The CoS of the transferring party is referred when the call is transferred to
the PSTN.
Tone First/ Voice First
Voice Mail
Tone First/Voice First does not apply to a Ring Transfer call, which is
handled as Tone First.
The Voice Mail unit can call a third party by putting the call on
Consultation Hold and sending the third party dial digits to the system.
Then, the Voice Mail unit can transfer the call to the third party as an
ordinary extension station.
© 2011 Toshiba Information Systems, Inc. All Rights Reserved. All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. This document and the information included herein is subject to change without notice.
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