to find out more about hPBX powered by Our Kloud

hPBX
powered by Our Kloud
is so simple, cost effective, efficient and feature
packed that it will leave you wondering why it has
taken you so long to make the switch
Our Kloud recognises that not all mid-sized organisations have the budget nor require the
complexity of carrier grade hosted voice systems that usually cost a lot and difficult to manage so
we built our one that would solve this problem whilst maintaining the reliability behind it.
Being a National leader in hosted IP Telephony solutions we built hPBX powered by Our Kloud. This
Hosted Voice platform provides an unlimited level of flexibility, reliability, scalability and control
with Unified Communications (UC) requirements natively built in and delivered by a simple cost
per user license.
“Let Our Kloud focus on your phone system and you can focus on your core business….”
Our hPBX powered by Our Kloud is a robust platform that allows any organisation to simply have
handsets on their data network that interoperate & are completely managed by Our Kloud’s
Service Desk thus eliminating the time, effort and cost involved with other traditional PABX
Maintenance and setup costs as well as having to train your staff on how to use web portals and
become phone engineers.
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hPBX powered by Our Kloud
In essence a hosted solution means all the hardware is housed and
managed by Our Kloud in our Data Centres around Australia thus
providing a single integrated phone system for all your users anytime
and anywhere.
VoIP and IP PBX
How hPBX powered by Our Kloud works:
No Setup Costs
Pay per User
Easily Scalable
Increased Efficiency
for Remote Offices
Powerful Remote
User Features
Single License with
all the features for an
enterprise
Next Business Day
replacement
Hardware
3 Step Setup...
1) Send Our Kloud your phone list, call flow and extension
numbers
2) You receive the phones and PoE switch
3) Plug them in and make a call
Local and
Experienced support
team
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hPBX powered by Our Kloud
Summary of Basic Features
Unlimited Extensions
You can create an unlimited
number of extensions via the
control panel
Company Directory
Empowers your customers
to find people in your
organisation easily and
connect directly to their
extension
Soft-Phone Support
You can use software on your
personal computer or smart
phone and recieve/make
calls through your PBX
Voicemail to email
Receive you voicemail
messages in your email box
and play them over your
computer speakers.
Completely SIP Based
Unlimited SIP trunk capabilities
are included
Unlimited IVR’s
Auto Attendants allow you
to direct your customers
to various parts of your
organisation through easy to
use push button menus
Music On Hold
Paging and Intercom
Support for group paging
through your telephone
handsets or integration through
your overhead paging system
Caller-ID
See who is calling directly on
your phone
Voicemail Config
Play music on hold to callers.
Simply log into your voicemail
Optionally use different classes and walk through recording
of music on hold depending on your greetings
which Queue a caller is in
Automatic Backup
Call Flow Control
Backup your PBX automatically
every night. If something goes
wrong we can have you up
in running from a backup in a
matter of hours.
Call Flow Control makes it easy
to take control of your business
hours. Need to open early or
stay late? Simply press a button
to keep calls flowing in. Need
to leave early? Press the Call
Flow Control Toggle on your
phone and route all calls to
your closed IVR or voicemail.
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hPBX powered by Our Kloud
Feature Specification
Buiness Features
Calling Features
• Flexible Time Based • Support for Video
• Three Way Calling
• Voice Mail -
• Call History - Call
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Call Routing
Built in Conference
Bridge/Service
Fax to Email
Hunt/Ring Groups
Music On Hold
Voice Mail Blasting
Follow Me/Find Me
Calling
Personal IVRs
Wake Up Calls
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Calling
Secure
Communications
(SRTP/TLS)
Feature Rich User
Control Panel
- Visual Voicemail
Directory
Announcements
Dictation
Calling Queues
(ACD/IVR)
Telephony Support
Voicemail to Email
Caller ID
Call Transfer
Call Recording
Do Not Disturb
Call Forwarding
Call Waiting
detail records and
Call event logging
Speed Dials
Caller Blacklisting
Paging/Intercom
Call Screening
DISA
Multiple Language Support
• Soft Phone Support
Support for Multiple • Specialty Device
• Open Standards
Signaling Protocols:
SIP. IAX2, PRI/T1/E1,
POTS/Analog, ISDN
• WebRTC - Browser
Based Calling (thru
UCP)
Support - Door
Phones, Overhead
Paging, Strobe
Alerts, Paging
Gateways, Voice
Gateways, Failover
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English
Bulgarian
Chinese
German
Hebrew
Hungarian
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Italian
Portuguese
Russian
Swedish
Spanish
Japanese
hPBX powered by Our Kloud
Detailed List of Features
Auto-Attendant (IVR)
Voicemail
Voicemail-to-Email
Music-on-Hold (2 Playlists)
Scheduler
Night Mode
Analog & IP Phones
Ring-All (Blast Group)
Call Forwarding
Name Directory
DIDs
Branch Office Support
Web-based Control
Panel
Powerful Reporting
FAX Support
BLF Support
Paging / Zone Paging
Intercom / Zone Intercom
Custom Caller IDs
Upload Voice Prompts
Outlook Integration
Custom CTI (AGI)
Conference Bridges
Extension Groups
Routing by DIDs
Voicemail Groups
Advanced Call
Forwarding
Report Exporting (.csv)
Alerts & Notifications
Trunks Status Pages
Real-Time System Graphs
Call Screening
Music-On-Hold (Unlimited)
Historical System Graphs
Graphical Queue Reports
Barge Report
Agent Call Recording
Agent Variable Log-off
Agents on Cell Phones
Agents Shared across
Sites
Real-Time Queue Stats
Multi-Site Routing
And More…..
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hPBX powered by Our Kloud
Number Ranges
hPBX powered by Our Kloud
allows you to
KEEP YOUR NUMBER
whenever you relocate!
No more diversions, paying
to change your stationary,
telling customers your new
number when you move.
Each State location or
termination point will
require a number range
and these numbers can
either be retained from
existing or provided as
new. If no existing number
range exists, the existing
primary inbound number
can be imported /
retained as required.
Power Supply
Each Site will be required to assign either power
supplies or PoE (Power over Ethernet) switching. For
each phone. By implementing PoE, this switch(s) will
replace the existing network switch and mitigate the
need for individual power supplies to be assigned to
each handset. Each handset has 2 x built in Ethernet
ports. The first to be connected to the wall port, the
second to be connected to the user’s PC desktop. I.e.
Only 1 wall port required per user in supporting both PC
LAN & Handset connectivity.
Handsets
hPBX powered by Our Kloud can work with virtually any SIP
Based Handset although Our Kloud recommends Cisco,
Polycom, Yealink or X-lite.
Our Kloud offers a range of handsets to suit your business
needs such as conference phones, cordless, basic
handsets, colour screen and many more!
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CONTACT INFORMATION
P: 1300 700 929
F: 1300 900 756
E: enquiries@ourkloud.com.au
W: www.ourkloud.com.au
M: PO BOX 7352, Alexandria NSW 2015
SYDNEY HEAD OFFICE
2 - 4 Birmingham Street,
Alexandria NSW 2015
BRISBANE OFFICE
Northbank Plaza
Level 22, 69 Ann Street
Brisbane QLD 4000
MELBOURNE OFFICE 1
Suite 21, Level 3
799 – 807 Springvale Road
Mulgrave VIC 3170
MELBOURNE OFFICE 2
South Rialto Tower
S17, Level 27, 525 Collins Street
Melbourne VIC 3000