THERE`S MORE TO WORLD-CLASS HEADSET DEPLOYMENTS

THERE’S MORE TO WORLD-CLASS
HEADSET DEPLOYMENTS THAN JUST
WORLD-CLASS HEADSETS.
INTRODUCING JABRA ASSURED SERVICES - INCLUDING
JABRA 360 SERVICES, JABRA ADVANTAGE ON DEMAND,
AND JABRA ENTERPRISE SOFTWARE.
JABRA’S HEADSET SOLUTIONS-
TOGETHER WITH JABRA ASSURED SERVICESPRESENT A SINGLE UNIFIED
SOLUTION TO OUR CUSTOMERS
JABRA
ASSURED
SERVICES
JABRA
360
SERVICES
JABRA
ADVANTAGE
ON DEMAND
JABRA
SOFTWARE
SOLUTIONS
GREAT DEPLOYMENTS
ARE ABOUT PEOPLE,
NOT JUST TECHNOLOGY
Jabra is known for bringing innovative products
to market first. We were first with Bluetooth,
first with wireless, first with digital wireless,
first with Unified Communications-certification,
and first with a true active noise cancellation
communications headset. If it’s a “first” in the
headset business, it probably came from Jabra.
But ask our partners and they’ll tell a slightly
different story. They tell us that it’s our partnership
philosophy that stands out. Our research tells us
that our partners all over the world view Jabra as
best in total partner satisfaction, sales and channel
management, marketing programs, technical
support – and yes, product quality, too.
Our partners trust us because we’ve invested not
just in technology, but also in them, as well.
SUCCESS IS
DETERMINED BEFORE
THE HEADSETS ARRIVE
With all of this expertise and trust comes
a responsibility. It’s our job to know how
to ensure that headset deployments go
flawlessly. We need to know the answers
to questions our customers haven’t thought
of yet. And this means we have to prepare
to be successful long before the headsets
arrive in the customer’s facility.
We understand that “devices make
experiences” and that successful
deployments happen when these new
experiences create the habits that change
how an organization communicates,
collaborates and creates value.
It’s more than just the hardware. It’s the
expertise to know how to best deploy,
manage, and support our products, both
before and after the sale, that makes for a
successful customer outcome.
Part of this trust is the idea that we’re going
to do the right thing for our customers. We
understand what makes a great headset
deployment. And it’s more than headsets
dropped at your loading dock.
GREAT DEPLOYMENTS HAPPEN BEFORE, DURING AND AFTER
THE HEADSETS ARRIVE.
They start with things like site surveys and density assessments for big wireless deployments. We make sure the settings are
set correctly – before we ship. We make sure that you’ve got training materials, training sessions and training resources available
when everything arrives. And we don’t vanish after the headsets are deployed. We stay with you through the post-mortem to
make sure you’re up and running.
JABRA
360
SERVICES
Our PREMIUM SERVICE
package offers a host of
pre-, during and postdeployment services, much
of it delivered face-to-face
with consultants on-site.
Our CONTACT CENTER
package supplements
our Premium package
by adding several
specialized services for
this unique application.
VALUE SERVICE
package helps
tight budgets get
the necessary
support using
shared resources.
THIS IS WHAT JABRA’S 360 DEGREE SERVICE SUITE DOES FOR END USERS.
PREMIUM CONTACT
SERVICE CENTERS
VALUE
SERVICE
JABRA ASSESSMENT
Pre-sales Analysis for the Optimal Solution
Work styles review
Density assessment
Device solution recommendation
•
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Customized
Customized
•
•
Customized
Customized
CHANGE MANAGEMENT FOR INCREASING USER ADOPTION
Train the trainer/super users/end users
•
•
•
•
•
•
Web-based training prior to deployment
Project team contact
8-hours
8-hours
4-hours
•
•
•
•
•
•
•
•
•
•
•
•
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•
On-site Trainer
On-site Trainer
Virtual
On-site
On-site
Virtual
•
•
•
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•
Support materials
User manuals and videos
Quick-start guides for devices in customer’s unique setting
Dedicated 800 number
DEPLOYMENT SUPPORT FOR MAXIMUM ROI ON INVESTMENT
Access to Jabra Xpress headset management software
prior to deployment
Day before/day of/day after deployment support
Device settings
Troubleshooting
Training
Dedicated support consultant
Removal and eco-disposal of old products
POST-DEPLOYMENT TIER 2 SUPPORT FOR IT RAMP
2 weeks of direct access/dedicated contact line
Dedicated 800 number
USER ADOPTION ASSESSMENT AND BUSINESS CASE SUPPORT
Case reporting
Conference with super users and IT
One month post deployment recommended actions
CONTACT CENTER EXCLUSIVE
Simple returns process
Replacement units shipped for overnight delivery, DIF
Jabra Headset Station Kiosk
•
•
•
JABRA
SOFTWARE
SOLUTIONS
JABRA
ADVANTAGE
ON DEMAND
As voice communication requirements at work become more complex, we believe
it’s our job to make things simple – simple to support at the enterprise level and
equally simple to customize at the individual user level. Jabra headset management
software helps the IT department by providing the ability to monitor and manage
every headset on your network, all from the administrator’s desktop – saving
desktop support overhead they’d otherwise have used going desk to desk managing
all these new devices. Jabra Direct, our end user level application, gives users the
ability to customize their settings, manage Bluetooth device connectivity and keep
their devices optimized with new firmware updates.
Plus, with Jabra Advantage On Demand, customers can replace large upfront capital
expenses with a low, monthly subscription payment for their entire communications
deployment (hardware, software and services) with two package options that serve
the UC market as well as the unique needs of the contact center market.
Our enterprise UC option allows finance to roll up everything in your deployment
– all the hardware, software and services from every vendor you’re working with
– and turn it into a single monthly payment, ensuring you’ve always got the latest
technology in the hands of your knowledge workers.
For contact center customers, we bundle in pre-deployment services like collection
and eco-disposal of your old headsets, as well as on-site deployment assistance,
training, advanced headset replacement units equal to 5% of the customer’s total
order. We even include Jabra’s compact Headset Station kiosk to help manage your
headset inventory on site. Terms and conditions apply, so see your Jabra sales representative.
DON’T LEAVE IT
TO CHANCE.
The best deployments are the ones with no surprises. So why
not turn to the experts in complex headset deployments to
ensure that everything goes smoothly?
IT decision makers have enough on their plates without having
to personally manage all aspects of a headset deployment. Jabra’s
team of service professionals can handle all aspects of complex
deployments before, during and after the headsets arrive.
Leaving this to chance and hoping that you won’t run into
unexpected delays or budget over-runs because of unforeseen
issues is a big risk. Why not leave it to the experts?
To learn more about Jabra products and services,
contact your local Jabra sales representative or visit
www.Jabra.com/assured.
jabra.com
© 2015, GN NETCOM A/S. ALL RIGHTS RESERVED.
Jabra® is a registered trademark of GN NETCOM A/S.
All other trademarks included herein are the property
of their respective owners. The Bluetooth® word
mark and logos are owned by the Bluetooth SIG,
Inc. and any use of such marks by GN NETCOM A/S
is under license. (Design and specifications subject
to change without notice) JABRA IS A REGISTERED
TRADEMARK OF GN NETCOM A/S WWW.JABRA.COM
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