horizon - Datatel Networks Ltd

HORIZON
A SIP/VoIP hosted IPeX (internet protocol exchange)
telephone system
A complete communications service for your business over a secure dedicated
IP voice network operating at 64kbps per channel.
What is Horizon?
Complete hosted communications service
for your business
Manage your phone calls easily and effectively
Extensive range of fixed and mobile capabilities
you control via an easy-to-use web portal
Easily manage your environment
Employees maximise their productivity
Reliable and proven service
Easily control your fixed/mobile telephony
Never miss a call, wherever you are
Free site-to-site calls and cheaper call rates
Flexible working for better efficiency
Improves customer contact experience
Retain existing Phone No’s or get new ones
Extend your business reach
Built-in business continuity
No maintenance costs
The Horizon solution
Premium handsets plus desktop and mobile clients
for high standards of phone interoperability
Easy-to-use web interface providing
feature control and valuable user information
We can easily and quickly transfer existing phone numbers onto
the Horizon platform on our own reliable and secure IP network
Broadsoft’s call controller platform supports millions of business
users worldwide and sits at the heart of Horizon providing a broad
feature set and a rich user experience in unified communications
How does it work?
Easy to use interface
Wide range of call handling
features accessed via web
Dashboard for convenient
access to information:
– Call history
– Voicemail
– Recorded calls
Jargon-free and easy-to-use
for quick, personalised set-up
Administrator Interface
Provides IT managers with a powerful
administrative management capability
Allows employees to control calls
quickly and effectively
Quick and easy set-up
Retain control or pass control
to the user
Call Recording
Record inbound or outbound calls for
compliance, customer service or auditing
Optional secure online access to file
storage and retrieval of call details
Record all calls, some calls, or on demand
Pause and Resume calls
Auto Attendant
Provide callers with call routing options
for different areas of the business
Create announcements to inform
callers of key details
Different outgoing messages and call
routing options for when you are Closed
Your choice of handsets
Use with handsets from a choice of manufacturers
Can be connected through an easy-to-use desktop client
Expansion units and conference phones available
Better team working
Ad hoc Conference – convenient collaboration with your team
Hunt Groups – distributing calls across
your team
Call Transfer – to any internal or
external number
Common or customisable settings for
sites, groups and departments
Call Park – hold call, pick up on
another phone
Call Pick-up – answer a group
member’s phone
Instant Group Call – efficient collaboration
Improve your company image
Call Waiting – ensures you’re ready to take
the next call
Music on Hold – promote your messages
Diversion Inhibitor – avoid calls being passed
on and on
Auto Attendant – menu options for call routing
Enhance Your Brand – upload your company
logo and specific adverts
CLI Flexibility – present any outgoing phone
number you have permission to call on behalf of
Security and Fraud Prevention
Call History – view all calls made,
received and missed
Call Barring – bar unapproved call types
Authorisation Codes – restrict access
to handsets
Work Efficiently
Last Number Redial – for convenient
repeat dialling
Click to Dial – easily make a call through
user interface or client
Account Codes – assign calls to cost centres
Presence or Pre-set Availability Profiles
– manage incoming calls
Anonymous Call Rejection or Selective Call Rejection
– no more unwanted calls
Work Efficiently
Auto Callback – stay productive
Busy Lamp Keys
– call your colleagues when they’re free
Do Not Disturb – show you are unavailable
Company Directory – available from the handset
and up to 100 speed dials for your favourite numbers
Call Recording
– for audit trails, compliance or training purposes
Mobile and Flexible Working
Call Forwarding
– manage incoming calls effectively
Home Worker – take profiles and settings home
Voicemail – play a message from your desktop, save it or forward a copy to
your entire team
One Number Anywhere and Sequential Ringing – never miss a call
Call Notify by Email – keep track of important calls
Hot-Desking – use your number and preferences on any enabled phone in
your company
Remote Office – use your number and profile anywhere
Soft Clients options
The power of Horizon on your desktop or
Android device
Horizon Desktop Client
– Connect your office phone to your
preferred business device
– Seamlessly control your user account from
anywhere via a wi-fi, 3G or 4G connection
– Reduce cost of entry to hosted solution
– Minimise costs on the move or other location
Presence and Instant Messaging
– Keep communicating with your colleagues
– iPhone and Android Smartphone app
– Make and receive calls on a mobile device
The benefits of Horizon Soft Clients
Reduce cost of entry to IP hosted service
Reduce telephony costs on the move or in temporary
access points such as hotels & customer premises
Remain on the company’s phone system while
you work from home
Monitor your favourite contacts’ presence status
Send an Instant Message for immediate response
Connect customers using other messaging
services to build new customer support route
Directly control your user account to implement
Call Forwarding, Do Not Disturb or other call
features
Horizon Integrator options
Powerful control of Horizon without portal login
Interaction with key programs such as Outlook and Lync
Integrator CRM compatible with top CRM packages
including Salesforce and Microsoft Dynamics
Call Preview from Outlook
Click to Dial from Outlook and web pages
Desktop Control – instant access from desktop to
Call History, Call Forward, Presence and other features
Allows you to be more productive and efficient
Horizon Call Queuing option
Present a professional image to your customers
Manage incoming calls effectively and deliver them to groups, as soon as
users become available
Low cost call management and provides constant information and choices to
your callers so you don’t lose valuable incoming calls
Customised messaging so caller kept informed
Breakout allows caller to break out and leave message
Queue up to 25 calls
Simultaneous Hunt Group – instantly deliver
call to all available contacts
Horizon Call Centre
Easily manage, monitor and control call centres from anywhere.
Agents can log in & out, allowing multiple agent states. Allows agent behaviour
to be reported and calls to be routed effectively
Supervisors can monitor and alter agent status and call queues. Gives greater
control during busy call periods
Callers can receive position in queue or estimated wait
Queue up to 50 calls
Choice of Call Distribution Types
Works with handsets, PC Client, Akixi or Bespoke Clients
Horizon Management Reporting option
How many calls are you getting and who is handling them?
Akixi provides a data feed for your Horizon service
– export the statistics you need to manage your business
Instantly see what needs to be changed
to improve customer service
Monitor time to answer and manage
calls efficiently
Analyse internal call patterns
See abandoned calls and have ability to return call
Optimise resources – deploy operators effectively
Additional benefits of using Akixi
No server on site – enables multi-site monitoring and supports business
continuity
Real-time wall board stats
Accessible from any internet-enabled device
Push reporting and alarms
Cradle-to-grave reporting
Track after-hours calls
Abandoned call recovery
Activity and extension activity monitoring
Receptionist Console option
Manage incoming calls and routing to single/multiple sites
Low-cost way to manage your key call routing and
monitoring contacts or sites when phone not an option
Every call is answered or redirected as required
Access and monitor up to 800 directory contacts
Manipulate caller priorities in call queues
Set up and manage multiple conference calls –
connect key contacts and resources to deal with
incoming queries in most effective way
Multiple receptionists managing single/multiple
numbers
Summary
Horizon – a complete business communications service
Save money and work smarter with fixed and mobile integration
Ideal for home and flexible working
Future-proof – get new features immediately
One supplier end-to-end to make your life easier
Multiple site deployment – only one system to buy
Highly reliable and scalable with support wrap
Full range of handsets and options to suit your business
THANK YOU
Datatel Networks Ltd
Tel: 01983 216500
www.datatel-networks.com/connectivity
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