installation - Centre d`assistance

INGENICO iCT250
QUICK
INSTALLATION
AND STARTUP
GUIDE
Table of content
INGENICO iCT250
Click on one of the following
section to see its content
1
2
Terminal
presentation
Installation
and startup
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4
5
Quick
reference
guide
Contactless
transaction
Additional
information
Terminal
presentation
Installation
and startup
Quick
reference
guide
Contactless
transaction
Additional
information
Presenting your new
INGENICO ICT250
Payment Terminal
This guide will show you how to install and start up
your terminal in a few easy steps. It is important to
carefully follow all instructions to ensure correct
terminal operation.
Box contents
• Model ICT250 terminal
• Power supply
• Phone cord for dial-up connection*
• 8-metre Cat5 network cable*
• Terminal installation and startup documentation
* Depending on the type of connectivity used
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General terminal description
1 - Thermal printer
2 - Backlit graphic display / Contactless reading area
3 - Backlit 19-key keypad
1
4 - Chip card reader
2
5 - Function keys
7
6 - Magnetic stripe reader
7 - Navigation keys
3
6
4
5
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Terminal
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Contactless
transaction
Additional
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Terminal
installation
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Installation
and startup
Terminal
presentation
Quick
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guide
Contactless
transaction
Additional
information
Step 1 : Connecting the terminal
1. Connecting the power cord:
Plug the power cord (black) into the round socket (A) to connect the power supply.
2. Connecting the communication line
If you are using a dial-up connection
• Plug the phone cord (black*) into the phone socket (B).
If you are using an IP link
• Plug the network cable (blue*) into the socket (C).
Note : This connection is intended for merchants with an IP link. If you have only a dial-up line, only connect the phone cord.
* The cable colour may sometimes be different.
A
B
C
Step 2: Starting up the terminal
After connecting the terminal, it is not necessary to turn it on because it initializes by itself. At the end of this step, the Desjardins logo will appear on the terminal screen, commonly referred to as the idle screen.
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Step 3: Inserting the thermal printer paper
A To open the terminal cover, lift the tab and push back the lid.
B Insert the paper roll.
Recommended paper type for the terminal
C Push the terminal lid down to close it.
Thermal printer paper :
A
B
C
• Recommended manufacturers
and models :
Kanzan KF50, Koehler
KT55HS01, Jujo AF50KS-E
or Mitsubishi P6402
• Grade :
Single ply, POS or fax grade
thermal paper
• Width :
2.28 in +/- 0.040 in
(58 mm +/- 1 mm)
• Diameter :
1.57 in (40 mm maximum)
Step 4: Activating the terminal
No call is needed and no action is required. The terminal will be activated and ready to use within 24 hours after
reception.
Do you want to activate your terminal right away? Do you have any questions? Feel free to contact us from
Monday to Friday from 8:00 a.m. to 5:00 p.m. at 1-800-363-3514 and follow the instructions below:
• Press 9 for English
• Option 1 to select Merchant
• Option 3 to select current request and option 2 to activate the equipment received by mail. An agent will gladely assist you.
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Contactless
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Transactions:
Quick reference
guide
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Possible transactions with your terminal
Click on the one that interests you to view the steps to follow :
• Purchase
• Purchase/Cashback
• Purchase/Tip
• Telephone/Mail Purchase
• Accord D Purchase (Equal payment financing)
• Accord D Purchase (Differed payment financing)
• Accord D Offline Purchase (Equal payment financing)
• Accord D Offline Purchase (Differed payment financing)
• Preauthorization
• Accord D Preauthorization (Equal payment financing)
• Telephone/Mail Preauthorization
• Accord D Preauthorization (Differed payment financing)
• Telephone/Mail Preauthorization with tip • Accord D Refund (Equal payment financing)
• Accord D Refund (Differed payment financing)
• Preauthorization list
• Refund
• Accord D Offline Refund (Equal payment financing)
• Reversal
• Completion
• Prepaid Card Purchase
• Prepaid Card Activation
• Accord D Offline Refund (Differed payment financing)
• Prepaid Card Inquiry
• Prepaid Card Credit note
• Accord D Preauthorization reversal (Equal payment financing)
• Accord D Preauthorization reversal (Differed payment financing)
• Cancellation
• Close batch
• Reprint last receipt
• Prepaid Card Cancellation
• Loyalty points accumulation
• Prepaid Card Reload
• Loyalty points accumulation reversal
• Prepaid Card Cash remittance
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Contactless
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Purchase
Cancellation
If this transaction has been configured as the default transaction, press F4 once and follow the terminal instructions.
Or
•Press F1 once, the terminal displays (Retailer).
•Press the green key , the terminal displays (Transaction).
•Press the green key , the terminal displays (Purchase).
•Press the green key , the terminal displays (Amount).
•Enter the purchase amount, press the green key , and follow the terminal instructions.
•Press F1 once, the terminal displays (Retailer).
•Press the green key , the terminal displays (Transaction).
•Press the green key , the terminal displays (Purchase).
•Press q until the terminal displays « Cancellation ».
•Press the green key , the terminal displays (Reference #) and the reference number of the last transaction performed.
•Use the yellow key to erase the reference number on the screen, enter the reference number to be cancelled and follow the terminal instructions.
Purchase/Cashback
Purchase/tip
From the idle screen
From the idle screen
From the idle screen
From the idle screen
•Press F1 once, the terminal displays (Retailer).
•Press the green key , the terminal displays (Transaction).
•Press the green key , the terminal displays (Purchase).
•Press q until the terminal displays « Purch/Cashback ».
•Press the green key , the terminal displays (Purchase Amount).
•Enter the purchase amount, and press the green key , the terminal displays (Cashback Amount).
•Enter the withdrawal amount, press the green key
terminal instructions.
, and follow the If this transaction has been configured as the default transaction, press F4 once and follow the terminal instructions.
Or
•Press F1 once, the terminal displays (Retailer).
•Press the green key , the terminal displays (Transaction).
•Press the green key , the terminal displays (Purchase).
•Press on q until the terminal displays « Purch. with tip ».
•Press the green key , the terminal displays (Amount).
•Enter the transaction amount, press the green key , and follow the terminal instructions.
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Telephone/Mail Purchase
Preauthorization
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Tel/Mail Purch ».
• Press the green key , the terminal displays (Amount).
• Enter the amount and press the green key , the terminal displays If this transaction has been configured as the default transaction, press F4 once and follow the terminal instructions.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press q until the terminal displays « Preauth. ».
• Press the green key , the terminal displays (Preauthorization).
• Press the green key , the terminal displays (Amount).
• Enter the transaction amount, press the green key , and follow the terminal instructions.
From the idle screen
From the idle screen
(Card number).
• Enter the credit card number and press the green key
displays (Exp. date MM/YY).
• Enter the card expiry date, press the green key
terminal instructions.
, the terminal and follow the Telephone/Mail Preauthorization
From the idle screen
If this transaction has been configured as the default transaction, press F4 once and follow the terminal instructions.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key
, the terminal displays (Transaction).
• Press on q until the terminal displays (Preauth).
• Press the green key
, the terminal displays (Preauthorization).
• Press on q until the terminal displays « Tel/Mail Preauth ».
• Press the green key
, the terminal displays (Amount).
• Enter the amount and press the green key
, the terminal displays (Card number).
• Enter the credit card number and press the green key
, the terminal displays (Exp. date MM/YY).
• Enter the card expiry date, press the green key
and follow the terminal instructions.
Telephone/Mail Preauthorization with tip
From the idle screen
If this transaction has been configured as the default transaction, press F4 once and follow the terminal instructions.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays (Preauth).
• Press the green key , the terminal displays (Preauthorization).
• Press on q until the terminal displays « TM Preauth w. tip ».
• Press the green key , the terminal displays (Amount).
• Enter the amount and press the green key , the terminal displays (Card number).
• Enter the credit card number and press the green key , the terminal displays (Exp. date MM/YY).
• Enter the card expiry date, press the green key
and follow the terminal instructions.
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Refund
Completion
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press the green key , the terminal displays (Purchase).
• Press q until the terminal displays « Refund ».
• Press the green key , the terminal displays (Amount).
• Enter the refund amount, press the green key , and follow the • Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press q until the terminal displays « Preauth. ».
• Press the green key , the terminal displays (Preauthorization).
• Press q until the terminal displays « Completion ».
• Press the green key , the terminal displays (Final Amount).
• Enter the transaction final amount and press the green key , the From the idle screen
terminal instructions.
From the idle screen
terminal displays (Reference #).
Reversal
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press q until the terminal displays « Preauth. ».
• Press the green key , the terminal displays (Preauthorization).
• Press q until the terminal displays « Reversal ».
• Press the green key , the terminal displays (Reference #).
• Enter the transaction reference # to be reversed, and press the green key
.
• Follow the terminal instructions.
• Enter the transaction reference number to be completed, press the green key
, the terminal displays the information of the transaction to be completed.
• Follow the terminal instructions.
Preauthorization list
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press q until the terminal displays « Administration ».
• Press the green key , the terminal displays (Close batch).
• Press q until the terminal displays « Reports ».
• Press the green key , the terminal displays (Batch totals).
• Press q until the terminal displays « Preauthorization ».
• Press the green key , the terminal prints the preauthorization list.
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Contactless
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Accord D Purchase
Accord D Offline Purchase
From the idle screen
From the idle screen
(Equal payment financing)
(Equal payment financing)
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Term).
• Enter payment plan term and press the green key
displays (Amount).
• Enter the transaction amount, press the green key
terminal instructions.
Additional
information
, the terminal and follow the Accord D Refund
(Equal payment financing)
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Offline purchase ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Term).
• Enter payment plan term and press the green key
, the terminal displays (Authorization #).
• Enter the authorization number received by phone or the one that appears on the Accord D preauthorization record and press the green key
, the terminal displays (Amount).
• Enter the transaction amount, press the green key
and follow the terminal instructions.
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Refund ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Authorization #).
• Enter the authorization number of the purchase transaction and press the green key
, the terminal displays (Cashier #).
• Enter the cashier number and press the green key
, the terminal displays (Password).
• Enter the password and press the green key , the terminal displays (Amount).
• Enter the refund amount, press the green key
and follow the terminal instructions.
Accord D Offline Refund
(Equal payment financing)
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Offline refund ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Authorization #).
• Enter the authorization number of the purchase transaction and press the green key
, the terminal displays (Cashier #).
• Enter the cashier number and press the green key
, the terminal displays (Password).
• Enter the password and press the green key , the terminal displays (Amount).
• Enter the refund amount, press the green key
and follow the terminal instructions.
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Contactless
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Accord D Preauthorization
Accord D Purchase
From the idle screen
From the idle screen
(Equal payment financing)
(Differed payment financing)
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Preauthorization ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Term).
• Enter payment plan term and press the green key
displays (Amount).
• Enter the transaction amount, press the green key
terminal instructions.
Additional
information
, the terminal and follow the Accord D Preauthorization reversal
(Equal payment financing)
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D EPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Preauth reversal ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Authorization #).
• Enter the authorization number of the preauthorization transaction to be reversed and press the green key
, the terminal displays (Amount).
and follow • Enter the preauthorization amount, press the green key
the terminal instructions.
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Grace Period).
• Enter payment plan grace period and press the green key
terminal displays (Amount).
• Enter the transaction amount, press the green key
terminal instructions.
, the and follow the Accord D Refund
(Differed payment financing)
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Refund ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Authorization #).
• Enter the authorization number of the purchase transaction and press the green key
, the terminal displays (Cashier #).
• Enter the cashier number and press the green key
, the terminal displays (Password).
• Enter the password and press the green key , the terminal displays (Amount).
• Enter the refund amount, press the green key
and follow the terminal instructions.
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Accord D Offline Purchase
Accord D Offline Refund
From the idle screen
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Offline purchase ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal • Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Offline refund ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal • Enter payment plan grace period and press the green key
• Enter the authorization number of the purchase transaction and press the (Differed payment financing)
(Differed payment financing)
displays (Grace Period).
terminal displays (Authorization #).
, the • Enter the authorization number received by phone or the one that appears on the Accord D preauthorization record and press the green key
, the terminal displays (Amount).
• Enter the transaction amount, press the green key
and follow the terminal instructions.
Accord D Preauthorization
green key
, the terminal displays (Cashier #).
• Enter the cashier number and press the green key
, the terminal displays (Password).
• Enter the password and press the green key , the terminal displays (Amount).
• Enter the refund amount, press the green key
and follow the terminal instructions.
Accord D Preauthorization reversal
(Differed payment financing)
From the idle screen
(Differed payment financing)
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Preauthorization ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Grace Period).
• Enter payment plan grace period and press the green key
terminal displays (Amount).
• Enter the transaction amount, press the green key
terminal instructions.
displays (Authorization #).
, the and follow the From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Accord D DPF ».
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Preauth reversal ».
• Press the green key , the terminal displays (Plan number).
• Enter payment plan number and press the green key , the terminal displays (Authorization #).
• Enter the authorization number of the preauthorization transaction to be reversed and press the green key
, the terminal displays (Amount).
and follow the • Enter the preauthorization amount, press the green key
terminal instructions.
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Contactless
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Additional
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Prepaid Card Purchase
Prepaid Card Credit note
If the purchase transaction has been configured as the default transaction, press F4 once and follow the terminal’s instructions.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press the green key , the terminal displays (Purchase).
• Press the green key , the terminal displays (Amount).
• Enter the purchase amount, press the green key
and follow the terminal instructions.
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Prepaid card ».
• Press the green key , the terminal displays (Activation).
• Press on q until the terminal displays « Credit note ».
• Press the green key , the terminal displays (Amount).
• Enter credit note amount, press the green key and follow the From the idle screen
Prepaid Card Activation
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Prepaid card ».
• Press the green key , the terminal displays (Activation).
• Press the green key , the terminal displays (Amount).
• Enter card value, press the green key
and follow the terminal instructions.
From the idle screen
terminal instructions.
Prepaid Card Cancellation
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Cancellation ».
• Press the green key , the terminal displays (Reference #) and the reference number of the last transaction performed.
to erase the reference number on the screen, enter the reference number to be cancelled and follow the terminal instructions.
• Use the yellow key
Prepaid Card Inquiry
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press the green key , the terminal displays (Purchase).
• Press on q until the terminal displays « Card inquiry ».
• Press the green key
and follow the terminal instructions.
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Prepaid Card Reload
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Prepaid card ».
• Press the green key , the terminal displays (Activation).
• Press on q until the terminal displays « Reload ».
• Press the green key , the terminal displays (Amount).
• Enter the transaction amount on the terminal and press the green key .
• The terminal displays (Use mag stripe).
• Swipe loyalty card, the terminal displays (Password)
• Enter the loyalty ADMIN password, press the green key
and follow the terminal instructions.
Prepaid Card Cash remittance
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Prepaid card ».
• Press the green key , the terminal displays (Activation).
• Press on q until the terminal displays « Cash remittance ».
• Press the green key , the terminal displays (Use mag stripe).
• Swipe loyalty card, the terminal displays (Password)
• Enter the loyalty ADMIN password, press the green key
and follow the Contactless
transaction
Additional
information
Loyalty points accumulation
Note: Many transactions allow the accumulation of loyalty points.
The example below describes the loyalty points accumulation with a «Purchase» transaction.
From the idle screen
Press F4 once when the default transaction key is configured for this
transaction and follow the terminal instructions.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key , the terminal displays (Transaction).
• Press on q until the terminal displays « Purchase ».
• Press the green key , the terminal displays (Swipe loyalty card or press OK).
• Swipe the loyalty card, the terminal displays (Loyalty amount).
• Enter the transaction amount (before taxes) on the terminal.
• Press the green key , the terminal displays (Combined with payment card?).
• Press F1 (NO) to end the transaction without using another payment mode.
Or
• Press F4 (YES) to process the transaction with another payment card.
• The terminal displays (Amount).
• Enter the transaction amount (taxes included) on the terminal.
• Press the green key
and follow the terminal instructions.
terminal instructions.
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Loyalty points accumulation reversal
Reprint last receipt
• Press F1 once, the terminal displays (Retailer).
• Press the green key
, the terminal displays (Transaction).
• Press the green key
, the terminal displays (Purchase).
• Press on q until the terminal displays « Accum. reversal ».
• Press the green key
, the terminal displays (Swipe loyalty card).
• Swipe loyalty card, the terminal displays (Amount).
• Enter reversal amount and press the green key
.
• The terminal displays (Confirmation nb).
• Enter the confirmation number of the transaction to be reversed, press the green key
and follow the terminal instructions.
• Press F1 once, the terminal displays (Retailer).
• Press on q until the terminal displays « Reprint ».
• Press the green key
, the terminal prints a copy of the last transaction receipt.
Or
• Press F1 once, the terminal displays (Retailer).
• Press the green key
, the terminal displays (Transaction).
• Press on q until the terminal displays « Administration ».
• Press the green key
, the terminal displays (Close batch).
• Press on q until the terminal displays « Reprint ».
• Press the green key
, the terminal prints a copy of the last transaction receipt.
From the idle screen
Close batch
From the idle screen
From the idle screen
• Press F1 once, the terminal displays (Retailer).
• Press the green key
, the terminal displays (Transaction).
• Press q until the terminal displays « Administration ».
• Press the green key
, the terminal displays (Close Batch).
• Press the green key
, the terminal communicates with the Desjardins host
and prints the batch closing.
• Follow the terminal instructions.
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Contactless
transaction
Additional
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Contactless
transaction
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Contactless
transaction
Additional
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Contactless
Your Ingenico ICT250 terminal allows the use of contactless cards to complete some transactions,
depending on the amount and the type of transaction performed. Contactless transactions are quick
and help reduce waiting time at the cash.
Contactless transaction steps :
• Start the transaction (rapid access key)
• Enter the amount
• Contactless card reading by the customer
• Transaction authorization
• Optional printing of client receipt
A
B
When a transaction is « contactless admissible», the contactless card reader (B), located on the
terminal screen, is automatically activated. The
contactless logo will appear on the screen and the first green light (A) above the screen will be
lighted.
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Contactless
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Additional
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Contactless (more...)
To read the contactless card, the customer must
present the card gently to the terminal screen. When
the card has been read, the four (4) green lights above
the screen will be lighted and a « beep » will be heard.
Printing of the client receipt is optional for a contactless transaction. The terminal will
ask you if your client wants a receipt or not, (YES/NO question). If your client decides he
wants a receipt after you’ve already answered NO, you can always reprint a receipt by
using the «Reprint» option from the Main menu.
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Additional
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Additional
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Additional
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Need help ?
If you have difficulty connecting your terminal or if you experience technical problems, we invite you to call
one of our agents. Day or night, they will be happy to help you.
To contact the Desjardins technical support for payment terminals:
• dial 514-281-2880 or 1-800-363-3514;
• press “9” for service in English;
• press “1” for Merchant Services;
• press “2” to speak to an agent.
Complementary information
Visit monetico.ca/support to consult the user guide which contains additional information on your Ingenico
ICT250 terminal and its functions.
Need training?
Training is included with the installation of your terminal. From Monday to Friday, from 8:30 AM to 5 PM, call 514-281-2880 or 1-800-363-3514, press “9” for service in English, then press “1” followed by “2” to speak to an agent.
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Installation
and startup
Quick
reference
guide
Contactless
transaction
Additional
information
WEB SITE
www.monetico.ca
BUSINESS CUSTUMER SERVICE
Montreal : 514 397-4450
Toll free : 1 888 285-0015
TECHNICAL SUPPORT FOR POS TERMINALS
Montreal : 514 281-2880
Toll free : 1 800 363-3514
AUTHORIZATION CENTRE
Montreal : 514 875-8750
Toll free : 1 800 361-8120
Version 7.30 (05/2016)
Terminal
presentation
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