Adobe Meeting Setup for aSingleParticipant Part A: Overview

Adobe Meeting Setup for a Single Participant
v. June 2015
These instructions are to assist Loddon Mallee staff set up their computers:

To attend the Loddon Mallee Regional Wounds Victoria remote education sessions ( see details at
http://www.grhc.org.au/vic-wound-man-cnc-project/regions-rwv/loddon-mallee-region )
Where a single participant will:
o Hear the presenter via a headset (not speakers)
o communicate by typing in the chat box (microphones and webcams not used)
Part A: Overview
page
Part A: Overview



 1. xxxxxx
 2. xxxxxx
 3. xxxxxx
 4. xxxxxx
1. Plug in your headset and install it if necessary
2
2. Check Playback (Speaker) Settings
Ensure your computer will play sound through the correct speakers
3
3. Open internet explorer.
Do NOT use google chrome as your browser, as some features will not
work.
You may use Mozilla Firefox if you prefer, as this is compatible.
4. First Time Only: Perform connection test and install any
necessary updates and add-ins
5
6
https://admin.acrobat.com/common/help/en/support/meeting_test.htm

5. Enter meeting room
https://ilearn.bendigohealth.org.au/wounds/
Select ‘Enter as a guest’
For name – write your WARD / UNIT – TOWN - NAME
(e.g. Joan Pinder Nursing Home – BENDIGO - Jane Smith)
Click ‘Enter Room’


6. Run the audio setup wizard
Click on meeting on the top left, then select audio setup wizard
Follow instructions.


7. Troubleshooting – No Sound
7
9
14
1
Part B: Detailed Instructions
1. Plug in your headset.

It is highly recommended that you use a headset. Plug it in and install it if necessary
Table 2: Which headset should I purchase? Where from?



Any headset suitable for Skype will do.
Here’s a few from office-works I looked at in Feb 2014. They range upwards from $10. I’ve tried
cheap ones in the past and they work pretty well, but break easily. You can also find them at
computer shops, Harvey Norman, JB Hi-Fi and some ‘cheap market-style shops’.
It doesn’t matter if the headset has analogue connectors or a usb connection
USB
Connector
Analogue
Connectors

I bought the $50 one. I’m happy with it because the mouthpiece is short (less easily damaged and
doesn’t get in the way), and because the ear phone bits are cooler than ‘comfort’ varieties. The
sound is excellent.
Table 1 – Troubleshooting headset installation
Problem
Tip
1. Software won’t install
You may need administrator rights. If it is a work
computer, you may need to contact IT, as they often are
the only ones with admin rights in health services.
2
2. Check Playback Settings: Ensure your computer will play
sound through the headset
i.
Open sound settings
o
Right click on the speaker icon in the bottom right of your computer screen
o
Depending on which version of windows you have,
o
Select
o
The Sound Settings window will open as shown below.
Adjust Audio Properties
OR Playback
(Varies according to which computer you use)
Devices
3
ii.
Ensure the headset is set to default for playback (sound output)
o Click on the playback tab
o Select the headset you’re using, then click “Set Default”
o You should see a tick next to the headset. This means that if your headset is plugged in,
your computer will use the microphone on the headset, rather than a built-in one, or any
other connected device.
4
3. Open Internet Explorer

Use internet explorer

FAQ: Can I use a different internet browser?
o If you normally use Mozilla Firefox as your internet browser, you may use that. I haven’t tested
any others.
o
IMPORTANT: Do NOT use Google Chrome, because some functions are unsupported.
5
4. First time only: Perform the connection test
Go to:
https://admin.acrobat.com/common/help/en/support/meeting_test.htm
o
The connection test will automatically run.
o
All four tests should be ticked when complete. Most people will need to initially install the
adobe connect add-in.
Table 2 – Troubleshooting software and internet connection
Potential Problem
Tip
1. Flash player not
supported
Download latest flash player as prompted, or from:
http://get.adobe.com/flashplayer/
2. Adobe Connect
Connection Test failed
3. Connection Speed Test
failed
4. Adobe Connect Add-in
Test failed
Follow prompts.
5. Adobe Flash player won’t
update when you click the
link
You may need administrator rights. If it is a work
computer, you may need to contact IT, as they often are
the only ones with admin rights in health services.
6. The Adobe Connect Addin won’t install when you
click on the link.
You may need administrator rights. If it is a work
computer, you may need to contact IT, as they often are
the only ones with administrator rights in health services.
Can you access another location or computer with a
better internet connection?
Follow the prompt. Click
6
5. Enter the meeting room
i. Go to: https://ilearn.bendigohealth.org.au/wounds/
ii. Select
iii. Click the
and write your name in the box provided
button
iv. You will see the “Connecting” window
v. Then the room might take up to 90 secs to appear.
vi.
Follow the instructions on the top left of the screen
7
Table 3 – Troubleshooting room connection
Potential Problem
1. You see the following error message
Tip
You tried to enter with a login and password. Make
sure you select:
Not
See p.8
2. You get stuck on this page. The room never
opens.
It should connect within 90 secs, and usually much
less.
If it takes longer than 90 secs, try the connection
test again, and make sure all four tests are ticked.
See p.7
If you still have a problem, there may be a network
problem, which is a more complex matter.
Please let Lisa Hewitt know: if this happens:
lhewitt@bendigohealth.org.au
8
6. Run the Audio Setup Wizard
i. Put on your headset and plug it in
ii. Click the
iii.
button at the top left of the meeting room screen
Select
iv. Follow the instructions carefully. The following provides an overview:

Welcome screen:
o
Click
on the welcome screen
9

Step 1(4): Test Sound Output
o
Click
then
.
If you don’t hear any sound through your earphones, check the troubleshooting tips in page 14
10

Step 2(4): Select Microphone
o Ignore this section.
o We won’t be using your microphone in this education series, so it doesn’t matter which one
you select
11

Step 3(4): Tune Microphone Volume
o
o
Again, don’t worry about this section, because we won’t be using your microphone.
If an Adobe Flash Player Settings screen pops up, click
12

Step 4(4): Tune silence level
o
Click
o
Then Click
o
Then Click
and wait until the bar is filled
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7. Troubleshooting – No Sound
Table 4 – Troubleshooting room connection
i. Is your headset plugged in?
 Make sure your headset is plugged into the computer.
ii. If your headset has analogue
connectors, make sure they are
plugged into the correct ports on your
computer.
 One of these plugs is for the microphone and one is for the
speaker.
 The plugs have very tiny indicators icons on them.
 The green plug for the speaker port
 The pink plug is for the microphone port
iii. Make sure your headset is set to be
the default audio playback device.
 The computer needs to know to use your headset
earphones as the speakers for audio output.
 See p. 3-4
iv. Is your sound output muted?
v. Is your sound volume too low?
 Look for a speaker icon on the bottom right of your screen.
Does it have a red ‘mute’ indicator?
 If so, click on the icon, and then click the popup to
‘unmute’.
 Click on the speaker icon on the bottom right of the screen
 Adjust the volume using the slider
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