SUNBA® PTZ Camera Network

2017/04
Version 4.0
Dedicated PTZ Camera Professional
SUNBA® PTZ Camera
Network Series
User Guide V4.0
Please go to http://guide.sunba.net to access the step by step
YouTube video tutorials for Sunba IP PTZ camera setup.
FCC Warning (U.S.A)
The device has been tested in compliance with limits set by Part 15 of
Federal Communication Commission (Class B). The operation of the
device is thus limited by the following two conditions:
1) it is not permitted to cause harmful interference to any authorized radio
communications, and 2) it must accept any interference it receives.
WARNING: Please test the camera locally by directly
connecting to the default power adapter from the package
before mounting it outside. Stay at least 24 hours to test both
daytime and night vision IR LED.
MENU
1. Camera Connection
2. How to Power the Camera
3. Software Package
4. Camera Network Configuration
5. Camera Management by Computer
6. Camera Management by Smartphone
7. Preset, Patrol & Pattern
8. The Full Preset List
9. Camera On-Screen-Display Menu
10. Camera Configuration
11. Camera Infrared and Night Vision
12. Account Management
13. Motion Detection
14. FTP Communication
15. Reset the Camera
16. Cable Waterproof Measures
17. Warranty
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02
04
05
06
09
11
14
15
16
18
21
23
24
24
26
27
27
1. Camera Connection
Phase 1: Bench Test
ALWAYS test and setup locally before mounting outside!
192.168.1.10
Adapter
DC12V
192.168.1.*
192.168.1.*
What are you testing in this stage?
Non-PoE camera
Note PTZ dome cameras have much higher power requirements than
bullet cameras, especially for ones with higher zoom-in capacity. Therefore,
how the unit is powered can be critical to its functionality. Please directly
apply the DC12V adapter on the camera to make sure the unit itself is
working, and try eliminating all cabling factors to set up the bench test.
PoE+ camera
A default adapter is prepared for you to rule out any problems of the cam-era. If the camera works properly under the DC power adapter but not
with PoE, please check the PoE switch/injector you are using or replace an
Ethernet cable.
How to Test Locally
In short, in a bench test, do NOT use any power extension cable. Please
connect the camera directly to the power adapter. Secondly, if the camera
cannot be found by connecting to the router, please try connecting it to
the Ethernet port on the computer.
- 02 -
Why Test Locally
The reason you should NOT extend the power cable during the bench test
is because DC power drops quickly along the transmission. A bench test
helps you rule out all problems caused by power supply. Underpower cau-ses problems such as 1) flickering screen 2) unstable infrared (camera
reboots repeatedly) and 3) spinning dome.
Built-in self-test
When powered up, the speed dome automatically begins a self-diagnostic
process during which the camera will pan horizontally and vertically to
make sure PTZ, lens and other parts of the camera are functional. Please
contact our technical staff if a self-test does not happen on your unit. Ple-ase refrain from disassembling the unit before contacting us. Thanks for
your cooperation.
Connection Good Power Good
Video and Control Good
Tested Day and Night
Guess we are ready to mount it outside.
Questions? Ask support@sunba.net
Phase 2: Mounting Outdoor
Good, the camera is working correctly. Now I just need to pick the right
extension cable and mount it outside!
Injector/Swith
100V~250V
POE+
≥30W
Data out
POE+out
100~250ft
Wiring method:
ELV (Extra-LowVoltageSystem)
Router
- 03 -
POE+
802.3at
Data in
100V~250V
Power Adapter
Extended AC Line
Data in
DC 12V
Non-PoE
Wiring method:
ELE (Force Electricity)
Router
2.How to power the camera
There is an old saying that PTZ cameras are POWER-ful. So do NOT pull the
old setup from your bullet and apply it directly to your new PTZ.
2.1 For Non-PoE Camera (if you extend the power):
The camera may not work properly if the power reaches the camera is be-low 12V due to resistance along the extended DC line (distance depend-ent). If that happens, please make your AC power source near the camera,
and connect it with our default adapter you received from the package.
For extension, you can select from AC power extension cable (no distance
limit) or thick (≥18 AWG) DC power extension cable.
Risk Relevant
1.Using 24VAC or higher voltage adapter (16V, 24V) will immediately dam-age the camera and void the warranty.
2.The camera will be exposed to high risks of motherboard damage and
void the warranty if you use passive PoE injector/splitter.
802.3at ≥30W
AC110-220V in
Active
PoE injector
48V 0.5A DC out
PoE (cat5/5e/6)
Active
PoE splitter
DC12V out
RJ45 out
RJ45 in
Active PoE Injector/Splitter are allowed if you use PoE to power non-PoE camera.
- 04 -
2.2 For PoE+ Camera :
PoE+ IEEE 802.3at standard is required, Note traditional PoE system( 802.
3af standard) delivers up to 15.4W, which is unable to fully support the
camera. Dome cameras, especially with 20 times zoom-in capacity, have
higher power requirements than bullet cameras or fixed lens cameras.
The PoE+ switch/injector need to meet two key features:
1. 802.3at. 2. Delivers at least 30w to the single port you are using.
Transmission distance
PoE will also drop power along the Ethernet cable. If you are using a 300
ft long Ethernet cable, you may be at risk. Please try using the Ethernet
cable less than 250 ft. The maximum travel distance also depends on the
quality of the cable and the maximum power supplied by switch/injector.
NVR’s built-in PoE
Some NVR has built-in PoE+ switch. However, this is mostly for devices fr-om the same manufacturer as the NVR (examples such as Dahua and Hik-vision). The built-in switch may work for few third party cameras but not all.
We thus recommend getting a separate and dedicated PoE+ switch/injector.
Biggest issue when underpower
In the daytime, even 802.3af (conventional PoE system) can provide enou-gh power to the camera. However, in the night time, if you are underpower,
the following nightmare begins: low light environment detected -> infrared
on -> not enough power -> reboot -> low light environment detected ->
infrared on -> not enough power -> reboot …… (cycling)
3.Software Package
1. Visit: http://www.sunba.net/en/download/
2. Select one of the web-drives.
3. Go to English-> Software and download the specific software you want.
Device Manager
For Setup
CMS
IEActive
VMS
Client Software
Web Plugin
(PC)
- 05 -
netSDK
Re-development
4. Camera Network Configuration
You must first change the camera’s IP to match the IP of your router!
Step 1: Understand the Goal of IP Configuration
No matter what IP Camera Management Software you intend to use later,
the first step is to make sure your router, computer and the IP Camera are
on the same subnet. Being on the same subnet means “the first three
octets or segments in the IP address are the same.”
For example
X Not on the same subnet
You are not a member of our local network family!
I am not
connecting
you.
10.0.0.1
10.0.0.188
FIGHTING !
192.168.1.10
×
IP address change
192.168.1.10
10.0.0.15
Welcome to our local network!
√
10.0.0.1
10.0.0.188
10.0.0.15
√ On the same subnet
If your router is 10.0.0.1 and your camera is still 192.168.1.10 (default IP)
you will NOT be able to access the camera by typing 192.168.1.10 in the
web address without changing its IP first.
Router IP is usually the same value as the “gateway” (with few exceptions),
which the camera’s IP will have to match.
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Step 2: Know the Router IP/Gateway of Your Network
Method 1: Check Bottom of Your Router Sticker
ROUTER
Model :
Power : 12V
1A
Router IP : 192.168.10.1
User ID : admin
Password: admin
CHECK
THIS
Method 2: Check from your Computer.
Network
Router: 10.1.1.1
MAC :System Preference->Network
In Start Menu
of Windows, type “cmd.exe” and enter ipconfig as follows:
Command Prompt
Command Prompt
Ethernet adapter Network Bridge
Connection-specific DNS suffix:
Link-local iPv6 address:
IPV4 address:
Subnet Mask:
Default Gateway: 10.0.0.1
Microsoft Windows
(c)2015 Microsoft Corporation. All rights reseved.
C:\Users\Administrator>ipconfig
Press enter key
and locate the “Default Gateway” from the list:
PC:
Check gateway.sunba.net for video
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Step 3: Download the IP Config Tool and Configure the IP address
PC : Please refer to Chapter 3. Software and download “Device Manager”
under English-> Software. Then modify the IP address and Gateway acco-rding to what you found from Step 2.
DecviceManager
The first 3 segments should
match the new gateway .
DeviceManager
192.168.1.10
IP Address 10 . 0 . 0 . 15
34567
255 . 255 . 255 . 0
Change to what you found
in step 2.
Gateway
10 .
0
.
0
.
1
Do NOT change TCP Port or HTTP Port to 554
or 8899, which will conflict with the RTSP and
ONVIF port of the camera and lock the device.
No same value for two different ports.
Modify
IP Search
MAC: Please refer to Chapter 3. to download VMS for Mac under English-> Software.
192.168.1.10
Not Available
192.168.1.10:34667
Sunba
192.168.1.10
Not Available
Double Click
10 . 0 . 0 .15
IP
34567
Port
192.168.1.10:34667 Sunba
Submask 255.255.255.0
Gateway 10 . 0 . 0 .1
UserName admin
Password
Defa...
OK
Change gateway and IP correspondingly
to match your network.
- 08 -
Tricks:
1) Make sure the new IP you assigned to the camera is UNIQUE.Make sure
only the first 3 segments of camera’s IP is the same as the gateway and your
computer. 2)Do not change the camera’s ports until later. The camera’s default ports
are ONVIF 8899, TCP 34567, HTTP 80 and RTSP 554. Those values must also
be unique.
5.Camera Management by Computer
Sunba’s free IP camera desktop enables you to configure advanced fea-tures of the camera such as accounts management, firmware upgrade
and access to the full feature of the device.
A. Internet Explorer (in Windows)
You can always download the web plugin seperately from Sunba website
if it takes too long to download the plugin from popped window.
1) Enter the IP address of your camera.If you have changed the http port
of zhe the camera, you need to log in as IP: http port.
2) Install the web plugin following the request popped by the browser.
Please make sure the browser is CLOSED during the installation. If you
are unable to download the plugin, please go to download.sunba.net to
download the plugin.
3)You can change the language from the upper right corner. Change only
takes effect after you successfully install the plugin, otherwise the text will
show “??????” or disappear.
- 09 -
English
Select the language
before login.
4)Enter username and password. The username is admin with no password
by default.
5)Please change the admin password after log in to protect your privacy
from Chapter 8. Do not forget your password. The password is very impor-tant if you want to reset your camera in Device Manager.
6)Go to <stream menu> and connect with either main stream (better qua-lity, higher network requirements) or sub-stream(extra stream).
Note: our cameras currently do not support Windows 10 Edge Explorer.
B. CMS (in Windows)
Download CMS from CD-ROM: English -> Software -> CMS
Video Tutorial available from cms.sunba.net
C. VMS for Windows & Mac
Download CMS from CD-ROM: English -> Software -> VMS
Video Tutorial available from mac.sunba.net
Also support Xmeye protocol
Make SUNBA
Blue Iris (in Windows)
- 10 -
Fill in the boxes
with corresponding
network info of
your camera
Address: 192. 168. 1. 10
Username: admin
Password:
Profile: ONVIF
Format: RTSP TCP (vidieo and audio)
Security Spy (in Mac)
Other third party IP camera management tools
There are many other IP camera management tools you can use. Above
we attached the setting from the most popular software in Windows and
Mac. Some software/NVR requires manually adding the camera through
ONVIF port 8899.Note:In 3rd party software/NVR, due to the level of
customization for ONVIF by diffrent surveillance manufactures, only ptz, vi-deo and recording may work depending on specific ONVIF version.
6.Camera Mobile & Remote Access
Tips:
Go to Sunba website FAQ page and type keyword “mobile”to
gain the setup page for popular smartphone app such as XMEye
(JFeye), TinyCam Pro, IP Cam Viewer.
Type 1: P2P Function (simple setup)
P2P cloud technology enables customers to remotely access, control and
configure their cameras through internet even if you are thousands miles
away.
Warning: P2P function may not work if you modify the default media port
(34567) of the camera or the DNS of your camera is not on the same subnet
as your router. Your NAT status by DeviceConfig->Version needs to be
“connected” before you are able to access your camera through P2P.
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Find Your P2P Code by two methods:
Note P2P Code = Cloud ID = Serial Number
CMS:
VMS for PC:
Device Name:
Sunba
Group:
Default Group
Login Type:
Device Name
CloudlD
987dc021338*****
Sunba
UserName:
admin
Vendor:
SUNBA
987dc021338*****
User Name admin
Zone
South Lot
Vendor
H264DVR
Internet Explorer:
Please go to xmeye.net and use “Device Login”. Enter the cloud ID of
the camera and associated username and password.
Network Environment: WiFi, 3G/4G/LTE; Mobile System: Android, iOS
Software Name: XMeye/JFeye (download from either Google Market
or App store)
If your mobile device is on the same subnet with your camera, you can
use the "Search" button to locate the camera.
- 12 -
Serial Number: P2P Code/IP/Domain
User name: Your camera’s user account
Password : If your camera has a password
Port: Please leave it in blank if you are
uncertain.
Recommended : Choose "Local Login" to
store your device info locally.
Type 2: Port Forwarding
Please refer to portforward.sunba.net for more instructions.
Please forward BOTH http port (80 by default) and TCP (media) port (34567
by default) and refer to the manual of your router for detailed steps of port
forward in order to remotely access using a WAN IP. Other mobile apps
such as Tiny Cam or IP Cam Viewer may require you to forward ONVIF and
RTSP port as well.
Type 3: RTSP
Please use the following URL along with any 3rd RTSP service provider:
“rtsp://IP:554/user=admin&password=&channel=1&stream=0.sdp?real_
stream” where 0 = mainstream and 1 = substream
For example with the default network setting:
rtsp://192.168.1.10:554/user=admin&password=&channel=1&stream=0.
sdp?real_stream
Type 4: VPN (Virtual Private Network)
This is recommended for customers who have static IP address and advan-ced router functions.
First, your router MUST support VPN.
Then please refer to the corresponding manual of your router to establish
a VPN for the local network where the camera is connected to.
For example, the VPN was setup for the router at your home where the
camera is installed. Please remember the username and password of the
VPN. Then, at any remote location, you can always setup a new network
using VPN to remotely access your camera at home.
-13-
7.Presets, Patrol and Pattern
Note: For other software please refer to the manual of the third party software
Enter the number and hit “+” to set/add/save a
Enter the number and hit “-” to delete a preset.
Enter the number and hit “ ” to call a preset.
Preset
1
Preset Call
Save Delete
Number Preset Preset Preset
PTZ Preset Position
Sunba dome cameras can set preset PTZ positions for which cameras can
memorize and travel directly by calling the preset. Preset positions are
represented by numbers. You need to “add” a preset and then “call” it.
You can always “delete” them later.
Special Presets
Check Special Preset via specialpreset.sunba.net
Special presets are preset numbers associated with advanced commands
that cameras can follow to modify/enable settings such as changing infrar-ed mode, setting up camera auto scan boundaries etc. You can call the
preset directly (no need to “add” a preset as they are pre-existed) accord-ing to The Full Preset List.
Patrol
The PTZ camera can travel from one preset to another by order. A patrol
is usually named as a tour or a cruise. The total presets included in a patr-ol can be up to 10. To activate a patrol, first you will need to save
corresponding presets you want to tour across. For example, preset 1-10
can be called by using special preset 88 (see The Full Preset List).
Pattern
Different from patrol, which enables the camera to travel between different
points, patterns are continuous sets of movement that Sunba cameras can
perform in a record and replay fashion. Note: Patterns will not be activated
unless Motion Detection and Video Blind are disabled.
When using 84 + Add Preset to set a pattern scan, you must use direction
& zoom key to set the actions and click Iris+ key to end the pattern setup,
prompt as follows:
IRIS OPEN EXIT
- 14 -
preset3
preset2
preset1
Note: When pressing any direction key, the
camera will stop the patrol, scan & pattern.
8.The Full Preset List
Special Preset
Function
0~50 Preset
Conventional Position Preset
XXX + Add Preset
Set preset XXX.
XXX + CALL
Call preset XXX.
95 + CALL
Open the On-Screen-Display menu of the camera
95+CALL followed by
93 + CALL
95+CALL followed by
94 + CALL
Shift to English OSD menu
Shift to Chinese OSD menu
47 + Add Preset
Set the left boundary of frame scan for 507 series
48 + Add Preset
Set the right boundary of frame scan for 507 series
81 + Add Preset
Set the left boundary of frame scan for 601&805&405 series
82 + Add Preset
Set the right boundary of frame scan for 601&805&405 series
82 + CALL
Start frame scan ( auto scan from left side to the right side)
84 + Add Preset
Set pattern followed by different action inputs;
confirm by clicking “IRIS+” button
84 + CALL
Start pattern
88 + CALL
Patrol from 1 to 10 preset
89 + CALL
Patrol from 11 to 20 preset
90 + CALL
Patrol from 21 to 30 preset
91 + CALL
Patrol from 31 to 40 preset
81 + CALL
360° interval scan for 507 series
98+ CALL
360° continuous scan
93+ CALL
Display preset information from upper left corner
94 + CALL
Hide preset information from upper left corner
100 + CALL
Manually turn IR on (half side on)
101+ CALL
Manually turn IR off
102+ CALL
Set the IR mode to auto (default)
103 + CALL
Manually turn IR on (all side on)
120+ CALL
Display the value of photoresister for 507 serises
121+ CALL
Hide the value of photoresister for 507 serises
83+ CALL
Clear all preset
81+ CALL
Reset the PT position for 601&405 series
92+ CALL
Reset the PTZ dome
- 15 -
9.Camera On-Screen-Display Menu
How to activate and control the OSD?
Please call preset 95 to open the OSD menu. Use the up and down key to
browse and move the cursor, left key to go back to the previous menu,
right key to select and confirm.
Check OSDlanguage.sunba.net to learn how to switch the dis-play language of the OSD main menu from Chinese to English.
A.601 & 805 & 405 Series:
MAIN MENU
IR SETTING
IR SETTING
PATTERNS
PARK ACT NONE
PARK TIME 25 S
SET FRAME SCAN
FRAME SPEED 8
DWELL TIME
9
RESTORE DEFAULT
EXIT
IR MODE AUTO
IR ON SENS
210
IR OFF SENS
185
BACK
EXIT
CURRENT LEVEL 33
B.507 & 604 Series:
MAIN MENU
POWER UP
NONE
PARK ACT
NONE
PARK TIME
15
FRAME SPEED 16
DWELL TIME
6
LED MODE
AUTO
LED ON
210
LED OFF
185
RESET
EXIT
- 16 -
Use preset 120+call to check the CURRENT LEVEL for 507.
IR MODE
1.AUTO MODE: Turn on and off IR LED automatically according to the am-bient darkness of photoresister. If the value of the ambient environment
(CURRENT LEVEL) is ≥ the IR ON SENS, then the LED will be turned on aut-omatically, vice versa. Larger CURRENT LEVEL is equivalent to darker
environment.
2.MANUAL mode: Turn on and off the IR LED manually. This can be accom-plished using special presets 100~103 as well. AUTO MODE is selected by
default.
IR ON SENS
The threshold for photoresister to turn on the IR LED, default is 210.
IR OFF SENS
The threshold for photoresister to turn off the IR LED, default is 185.
NOTE:
The difference between the LED ON and LED OFF values must be at least
30 to avoid problems of IR LED blinking. Only half side of IR will be on for
near view, please zoom in to enable the further view and the other side of
the IR. Use preset 103+call to manually turn on both sides together.
PATTERNS
This option has the same function as 84 + Add PRESET. To set up a pattern,
you must use direction & zoom key to add actions and Iris+ key to end the
setting. Each pattern scan can memorize no more than 31 actions.
Note: If you open the video motion & video blind function the pattern scan
will be disable.
IRIS OPEN EXIT
PARK ACT
This option is also called the watch function or the defend function of a PTZ
camera. The dome will automatically execute a corresponding preset action
after a settled idle time (25 seconds is default) if no additional commands
are sent from users.
PARK TIME
The waiting time (or idle time) before the camera executes its PARK ACTI-ON (see above). The default is 25 seconds.
SET FRAME SCAN (405 & 601 & 805)
Set the right and left position of frame scan. Submenu as follows:
- 17 -
SET FRAME SCAN LEFT
LIMIT POSITION IRIS
OPEN CONTINUE
SET FRAME SCAN
RIGHT LIMIT POSITION
IRIS OPEN CONTINUE
This function enables the auto scan of the camera between a set left and
right boundary. It can be set using PRESET 81+Add & PRESET 82+Add
as well. When setting up the frame scan, direction keys are used to set the
position of the boundary. Thus, please click the Iris+ key to confirm your
setting.
FRAME SPEED
It controls the speed when the dome does the 360° scan or frame scan.
DWELL TIME
It represents the residence time the dome stops at each preset during the
patrol/auto scan.
10. Camera Configuration
How to Access the Device Config:
For IE: Click “DeviceCfg”
For VMS: Choose Device Config
For CMS: Make a right click and select “Device Config” (PS: You must
add the camera via H264DVR, not ONVIF)
- 18 -
Record: Set camera recording plan and mode. The “manual” and “st-op” selection allows you to manually turn on and off, and the “timing”
allows you to set the schedule where recording takes place.
Video Motion:
Enable motion detection alert formats (buzzer, email, recording, snapshot
& FTP etc), region, and sensitivity. Set motion detection video recording
time.
Video Blind:
Set an alarm when the vision of the camera is covered (usually by house
breakers using clothes).
Video Loss:
Set an alarm when a video loss happens.
Alarm Input:
External connection linkage alarms such as infrared sensor etc (not built-in
by camera, need additional support in qualified NVR).
Alarm Output:
Alarm output can be an external
lights, siren, etc. (not built-in by camera, need additional support in quali-fied NVR).
Abnormal:
Set an alarm for special events such as storage device access failure or IP
conflict with other devices.
- 19 -
General:
Change system language and date.
Encode:
Change resolution, bit rate and other factors that affect video quality and
connectivity. Enable/Disable audio.
Network:
Configure the camera's IP address, gateway, DNS etc.
NetService:
Configure DDNS, email alert, WiFi and other services.
GUI Display:
Customize camera name, time title and other display setting.
Camera Parameter:
Configure camera parameter such as exposure level, wide dynamic range,
shutter speed, image direction (flip, mirror) etc.
HDD Manage:
Manage the storage device (TF card).
Account: Add, delete and change account info (username/password) and
their authority level.
AutoMaintain:
Set the automatic reboot plan and empty the cache of the camera.
Default:
Set the current camera configuration info to the default.
ImportExport:
Import/Export the configuration and log of the camera.
- 20 -
Reboot:
Restart the camera.
Upgrade:
Upgrade the firmware of the camera. You need to download the upgrade
the file (“bin” format) first.
HDD Info:
The information of the
storage device (TF card).
LOG:
Access the events, alarm
and activity record of
camera.
Version:
Check the serial number
of the camera, and the
build date of the firmware.
11.Camera Infrared and Night Vision
How the IR LED works:
When the IR-LED is on, the video will turn to black and white automa-tically. IR-LEDs will beam red lights at night. The IR-LED is set to the
auto mode by default. Like auto lights, only half side of IR will be on
for near view (low beam), please zoom in to enable the further view
(high beam), which is the other side of the IR.
- 21 -
A.Auto Mode:
The infrared LED will be on automatically when photoresister of the
camera believes the neighboring environment is dark enough (reaches
the set threshold IR ON SENS).
IR SETTING
IR MODE
AUTO
IR ON SENS
210
IR OFF SENS
185
BACK EXIT
CURRENT LEVEL 33
CURRENT LEVEL = Darkness of installation environment. The larger the
value, the darker the surrounding.
LED ON SENS:
The threshold of photoresister to turn on the IR LED, default is 210.
LED OFF SENS:
The threshold of photoresister to turn off the IR LED, default is 185.
In Auto Mode, the camera will turn on and off IR LED automatically
according to the value of photoresister. If the value of the ambient
environment (CURRENT LEVEL) is≥the IR ON SENS, then the LED
will be turned on automatically, vice versa.
B.Manual Mode:
Turn on and off the IR LED manually. This can be accomplished using
special presets 100~103. Please check specialpreset.sunba.net
NOTE: Unless you decide to turn the IR off permanently, the difference
between the LED ON and LED OFF values must be at least 30 to avoid
problems of IR LED blinking. PRESET 103+CALL to manually turn on both
sides together.
- 22 -
12. Account Management
Camera accounts can only be managed by its native clients. Third party
software will not be able to modify any accounts information as it doesn’t
have access to the camera’s private protocol.
Default Camera Account Information:
User name: admin
Password:
Modify your password here!
Modify your password here!
VMS:Device Config->Tool Manager->User Manager
CMS/IE:Device Config-> Account
Group and User Permission:
ou can set a group that shares the same level of permission for camera
control and view. For example, you can set several users to a “guest” group
that has limited control over the camera.
Allow multiple access:
Please remember to check the “sharable” or “reusable” option when adding
To protect your account safety, please always
remember to modify your default password!!
- 23 -
13. Motion Detection
Enable motion detect
Modify the detection region
Edit the detection schedule
Alert Format
Buzzer: Must have a siren connected with the alarm interface of the NVR
to enable this option.
Send Email: Enable this and enter your email information via Device
Config->NetService (Network in VMS). You can also enable the snapshot
option to activate email alert with snapshots.
Write Log: A log will be popped on the screen every time an alert is
received.
FTP: See Chapter 14.
Phone Report: Enable Sunba XMEye app notification (need to setup on
app side as well)
14. FTP Communication
You can upload motion detection snapshots and videos to your FTP.
Step 1. Please remember to check the “Detect” option in the Snapshot
Config or Record Config under Device Config.
Step 2: VMS: Device Config-> Network->FTP
CMS/Browsers: Device Config->NetService->FTP
- 24 -
We would suggest that you control the Max
File Length to ensure the stable upload of the file.
Step 3. Enable the motion detection (in Video Detect or Video Motion).
See Chapter 13. Then enable the FTP option.
Snapshots: You must also enable snapshot in Video Detect.
Videos: You must also enable record in Video Detect. And you must also
have a storage media in order to upload the videos to FTP. Like many other
network cameras, you will need to have a TF card (installed inside the
camera’s built-in memory slot) or a NVR as a forwarding transfer station to
your FTP. This is required because without storage media, the camera does
not have enough RAM to hold large video files before it establishes a
connection with your FTP.
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15. Reset the Camera
Option 1: Reset the camera parameter and configuration (IE/VMS/CMS)
Device Config → Default
Option 2: Reset camera network setting including ports and IP address.
Device Manager → Reset Config
Option 3: Reset/modify camera network setting after lock-up (time out
login error)
Download the third party tool called ONVIF Device Manager
Option 4: Reset the password
Ask support@sunba.net to provide the reset tool and the super password
of the day.
Option 5: Telnet reset
Ask support@sunba.net to schedule a remote TeamViewer session.
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16. Cable Waterproof Measures
The camera itself is IP 66 Waterproof Rating. However, the cable connect-ors may still have exposures to water under different applications. It is
always recommended for users to take precautions to protect the cable
connectors of the camera.
Below are 3 popular methods:
1
2
3
TAPE
TAPE
1. Certain models have waterproof ethernet kit shipped together with
the camera. To apply the waterproof kit, you have to cut the crystal
head, thread the ethernet cable through the waterproof kit, and then
finally use crimper tool to add the crystal head back to the cable.
2. Using electricial waterproof tape is one of the most popular ways of
protecting connectors for water exposure.
3. Using waterproof connector protector together with some electricial
waterproof tapes can be another option.
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Warranty Statement
1.This product comes with a 2-year limited warranty covering parts only. You must
pay the labor fee for repair inside the warehouse. However, any parts replacements
are always covered and we will be sending you videos & paper instructions on how
to fix the unit. Please contact us first within the warranty period to make sure the
condition of warranty is met.
2.Our warranty does not extend to any products that are physically damaged or
are not under normal operating conditions as a result of misuse or improper
installation on the user’s end.
Sunba's Return Policy
**Return Window
Please return your product within 30 days of your receipt. That's the official
deadline the return request must be received. Exception applies for items in
resellable conditions.
**RMA
We will provide a Returned Merchandise Authorization (RMA) Number for each
item that satisfies the return request. Please put your RMA sheet inside the box for
reference to expedite the refund process. All products must be returned within 14
days from the RMA issuing date.
**Complete Package Rule
Please return the product with its original packaging, including manuals,
brackets and toolkit that come with the unit for a full refund. According to
Amazon's restocking fee policy, returns with incomplete/materially different
package may enable sellers to charge a restocking fee up to 15% subject to the
completeness of the package. Therefore, please make sure you keep the package
in good condition
in the period of valid return window to avoid any additional
charge.
**Refund
If you didn't receive an automatic refund within 10 days of the receipt of your
return, it is either the RMA was not attached to the package or the RMA was lost
by the warehouse. In this case, please kindly provide us with your tracking number
so that we can match the return package and the refund will be manually
processed within 24 hours. Please watch your email notifications.
For any questions, don't hesitate to reach support@sunba.net SUNBA®
Technology
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