StarLeaf Breeze User Guide

Breeze
User Guide
February 02, 2017
Contents
How to install Breeze
4
Step One: Activate your account
4
Step Two: Install Breeze
4
Installing Breeze for Windows
4
Installing Breeze on a Mac
5
Installing Breeze on the iPad
5
Step three: Log in to Breeze
5
What happens next?
5
The home screen
Forwarding calls and Do not disturb
Making a call
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Dialing a number
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Dialing a favorite
9
Redialing a recent call
9
Searching in the company directory
9
Dialing addresses that include letters or symbols
10
Who can you call?
10
Using in-call features
11
When you are in an audio call
11
When you are in a video call
11
Changing what you see in a video call
12
Screen sharing
13
Using the iPad camera
14
Using Breeze in full screen
15
Contacts
16
About contacts
16
About personal contacts
16
Adding personal contacts
16
Deleting personal contacts
16
About favorites
18
Creating favorites
18
Deleting favorites
18
Presence and other speed dial icons
19
About conferencing
20
Conference invites
21
Joining a conference on Breeze
22
Joining an ad hoc conference
22
Joining a scheduled conference
22
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How to schedule a conference
24
Conference layouts
26
Default layouts
In-call conference control and icons
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In-call conference controls
28
Participant controls
28
Layout control
28
Conference control
28
In-conference icons and counters
30
Using voice and video mail
31
About voice and video mail
31
Accessing voice or video mail messages
31
Setting a greeting for your voice and video mail
31
Forwarding a message
31
Configuring other voice and video mail settings
About guest invites
32
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Invite process
33
Dialing from third-party endpoints
34
Default settings for a guest
34
Customizing StarLeaf Breeze
35
Choosing a ringtone
35
Sorting your company directory
35
Troubleshooting
36
Audio problems
36
You cannot be heard
36
You cannot hear anything
36
You are too loud or too quiet
37
Echo
37
Video problems
38
Your call disconnects immediately
39
Information about computer capability
39
Uninstalling Breeze on a Windows computer
39
Firewall issues on Windows PCs
40
Corporate firewall issues
40
Known issues
40
Legal information
41
Third party software acknowledgments
41
Disclaimers and notices
41
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How to install Breeze
How to install Breeze
StarLeaf Breeze runs on Windows, the Mac, the iPad, Android, and Linux. The instructions
below tell you how to install Breeze, how to log in, and what happens next.
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For the latest version of Breeze (Windows, Mac, Linux), go to StarLeaf Knowledge Center
> Downloads
For the iPad, go to the App store
For Android, go to the Google Play store
For troubleshooting information, refer to Troubleshooting (p36). For more information
about using StarLeaf products refer to the Knowledge Center.
Step One: Activate your account
You will receive an email telling you to activate your StarLeaf account. Follow the
instructions in the email. Create a password. Your username is your email address. This
username and password are what you need to log in to Breeze and you also use them to
log in to the Portal to create scheduled conferences (for more information, refer to How
to schedule a conference (p24)).
Step Two: Install Breeze
Installing Breeze for Windows
These are the system requirements for a Windows computer onto which you can install
Breeze:
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Microsoft Windows 7, 8, Vista, 10, and XP (Service Pack 3)
A webcam or built-in camera
An Internet connection (StarLeaf recommends an upload speed of at least 786 kbit/s)
Processor: Intel Core 2 Duo or better, or AMD Athlon X2 or better
Graphics card: DirectX 9 compatible graphics processor
To install Breeze on a Windows computer:
1. On your computer, download and run the Breeze installer.
2. Go to Start > Programs. Find and run StarLeaf Breeze.
Note: During the installation, if your anti-virus software warns you of new files being
installed, ensure that you accept these.
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How to install Breeze
Installing Breeze on a Mac
These are the system requirements for a Mac onto which you can install Breeze:
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Minimum of Mac OS 10.6 or later
A webcam or built-in camera
An Internet connection (StarLeaf recommends an upload speed of at least 786 kbit/s)
Processor: Intel Core 2 Duo or better
To install Breeze on a Mac:
1. On your computer, download the latest version of Breeze and double-click on the
.dmg file in your Downloads. You can see the install window:
2. In this install window, drag the StarLeaf Breeze leaf onto the picture of the Applications
folder. This causes your computer to install Breeze.
3. Go to your Applications and launch StarLeaf Breeze.
Installing Breeze on the iPad
To install Breeze on the iPad (iOS 6 or later):
1. On the iPad, go to the Apple App Store and search for StarLeaf Breeze.
2. Choose Install.
3. Run StarLeaf Breeze.
Step three: Log in to Breeze
When you have installed Breeze and you run it for the first time, you see the login screen:
Log in to Breeze:
1. Enter your username and password. (Your username is your email address.)
2. Unless you want to enter your login details every time Breeze starts, check sign me in
when Breeze starts.
3. Choose login.
What happens next?
Breeze tests your upload and download connection as the Cloud uses this, along with
other information, to determine what resolution of video you should send and receive.
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How to install Breeze
Breeze checks to see if there is a newer version available, if there is, it automatically
downloads the new version and upgrades itself. In this case, Breeze restarts itself.
Breeze uses your default microphone and webcam. If you have problems with audio or
video, refer to Troubleshooting (p36).
Breeze now displays your home screen.
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The home screen
The home screen
This is the home screen of StarLeaf Breeze:
To display the home screen of StarLeaf Breeze from any of its other screens, choose Home
(at the bottom of the screen when you are not on the home screen). In the picture
above, this StarLeaf Breeze belongs to Kathleen Dearman and the extension is 1138.
To access the StarLeaf Breeze settings, select the settings icon on the home screen:
.
To access camera and audio settings, click the icons in the bottom right of the screen.
Forwarding calls and Do not disturb
To forward calls either to voice mail or to another phone number, use the Call
acceptance slider.
To set your status to 'do not disturb', and have all calls forwarded immediately to voice
mail, move the Call acceptance slider to do not disturb. Anyone who has you as one of
their favorites, can see that you are busy because your name is displayed on their StarLeaf
device with a 'busy' icon.
To forward calls to voice mail or to another phone number, move the Call acceptance
slider to forward calls. Choosing to forward calls means that anyone who has this system
as a favorite can see that you have forwarded the calls. When you choose to forward
calls, you see the following controls:
Choose forward to voicemail if you want your calls to be forwarded immediately to
voicemail (for example if you are going on holiday).
Choose forward to: and enter the telephone number if you want your calls to be
forwarded to another phone (for example to a mobile number).
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The home screen
Note: Connection from your StarLeaf endpoints to the public telephone network is an
optional extra. For more information, contact your StarLeaf representative.
Note: If there is a mobile number for you in the StarLeaf system, you see a third option:
forward to my mobile. Choose this to have your calls forwarded to your mobile number.
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Making a call
Making a call
You can make a call in a few different ways:
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You can dial a number: Type a number into the dialing bar and select the dialing button
You can call one of your favorites: Press the speed dial for the favorite that you want to
call
You can return a call: Go to home screen > recents and select the call you want to
return
You can call someone in the company's directory: Go to home screen > contacts >
company directory and choose someone to call
You can call someone from your own personal contact list: Go to home screen >
contacts > personal contacts
Dialing a number
To dial a number:
1. Use your number keys on your computer keyboard to type the number you want to
dial.
2. Select the dialing button to cause Breeze to place the call.
Note: You might have been given a prefix to use when you want to dial out onto the
public telephone network. For example, in some companies you are told to "dial 9 for an
outside line". Connection from your StarLeaf endpoints to the public telephone network
is an optional extra. For more information, contact your StarLeaf representative.
Dialing a favorite
Favorites are the contacts that you call most often. You decide who your favorites are by
creating a favorite from the company directory (or from your personal contacts).
Favorites appear on your home screen as speed dials. For more information on calling
favorites, refer to Contacts (p16).
Redialing a recent call
To redial a call that you received recently:
1. Select home screen > recent calls.
2. Select the name of the person whom you want to call.
Searching in the company directory
Some companies have a lot of entries in the directory. In this case, you might find it easier
to use the search facility. To do so:
1. Go to home screen > contacts > company directory.
2. Use the keyboard to type the name of the person you want to find.
Note: As soon as you start typing, the search starts looking. You might only need to type
the first letter of someone's name to find them.
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Making a call
On the iPad, the search keyboard looks like this:
Dialing addresses that include letters or symbols
You might need to dial someone who has a video address that includes letters or numbers
and symbols. (This might be known as a URI or it might be an IP address.) In this case:
1. Type the letters, numbers, and symbols into the dialing bar on the home screen using
your computer keyboard.
2. Select the dialing button to make the call.
Your display looks like this:
Who can you call?
You can call:
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anyone in your company who has a StarLeaf endpoint (either the Breeze software or a
hardware enpoint). These people are all in your contacts
anyone outside your company who has a StarLeaf endpoint; just dial their email address
from your StarLeaf hardware video endpoint or from Breeze
anyone else. If someone has not got a StarLeaf endpoint, you can still have a video call
with them. There are two ways of doing this:
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Send them an invite and they can click a link to video call you from their web
browser or they can install Breeze
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If they already have video conferencing equipment, they can call you using that (or
you can call them if you know their video address or URI)
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Using in-call features
Using in-call features
When you are in an audio call
When you are in an audio call, you can see in-call options:
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create conference: you can add other people into your call
hold call: put the other person on hold
transfer call: transfer the call to another person
When you are in an audio call, the display looks something like this:
When you are in a video call
If you are in a video call, you see some or all of the following in-call options on the display,
in addition to the options listed above for audio-only calls:
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share my PC screen: you can show your screen to other person (or people) in your video
call. You choose which of your open windows you want to share
Display tab: provides you with options for the screen layout. Note that this tab also
provides a button to switch self view on and off
FECC tab: if you are in a video call and the device at the other end of the call allows it,
you can control that device's camera (for zooming and panning). FECC means Far End
Camera Control
When you are in a video call, your in-call options panel looks something like this:
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Using in-call features
Changing what you see in a video call
Note: For information about multiparty conference controls and layouts, refer to About
conferencing (p20).
Note: To see your video call in full screen on Windows or the Mac, double-click on the
Breeze window.
Press the Display tab to change what you can see in a video call. The Display tab looks like
this:
The Display tab gives you these options:
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video: select to view the other people in your video call. This is the default setting for a
video call until someone shares a PC screen and then you see the shared PC screen, in
which case, you may prefer to press this button to return to the video view
no shared PC/shared PC: If someone is sharing content from their PC, you can press to
view that shared content
self-view: use the self-view slider to either see yourself or not. Self view allows you to see
the view of you that other people see when you are in a video call. Switching it off does
not prevent them from seeing you. To prevent people from seeing you in a video call,
select Video mute in the bottom right of the Breeze window
PiP: The PiP is the Picture-in-Picture view. For example, if you have self-view on, you see
yourself in a PiP view. Use the PiP control on the Display tab to move the PiP around the
screen. Note that if you are in a call where there is shared content then the PiP control
allows you to remove the PiP view; to do so, use the cross in the corner of the PiP control
to close the PiP view. If you have closed the PiP view, you can make it reappear by
pressing the plus sign on the PiP control
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Using in-call features
Depending on the other device in the video call, you might be able to remotely operate
the pan and zoom on the camera at the other end of the call. When you can remotely
control the camera at the other end of the call, this is called FECC (Far End Camera
Control). You can only use FECC in a point-to-point call (that is, FECC is not available in a
conference call).
If FECC is allowed you can press the FECC tab, which looks like this:
Screen sharing
When you are in a video call, you can share your screen so that the other people in the
call can see your screen. To share your screen in Breeze:
1. When you are in a video call, choose Share my PC:
2. Choose which window you want to share from the displayed list. For example:
3. The other people in the call can now see your screen.
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Using in-call features
Using the iPad camera
If you are using Breeze on an iPad you can swap between the forward-facing and rearfacing camera. This is useful when you want to show someone something. To swap
between cameras, use the toggle icon in Breeze:
Toggle between forward- and rear- facing camera
Note: If you minimize Breeze on the iPad, it defaults to using the forward-facing camera
when you next maximize Breeze.
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Using Breeze in full screen
Using Breeze in full screen
To use StarLeaf Breeze in full screen, either double click anywhere in the Breeze window or
select full screen as shown below:
Note that on Mac OS, full-screen mode is supported on version OS-X 10.7 and above.
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Contacts
Contacts
About contacts
Contacts are the people you want to call. Their contact details are available either
because they are in the company directory or because you have added them as
personal contacts. You decide who your favorites are by creating a favorite from the
company directory (or from your personal contacts). Favorites appear on your home
screen as speed dials. You can see the 'presence' of your favorites (described below in
Presence and other speed dial icons (p19)).
To access contacts, go to home screen > contacts.
About personal contacts
In addition to the global directory (to which everyone in your company has access), you
can add your own, personal contacts.
Adding personal contacts
For each contact that you want to add:
1. Go to home screen > contacts > personal contacts.
2. Select add and enter your contact's details (shown below).
Deleting personal contacts
To delete a personal contact:
1. Go to home screen > contacts > personal contacts.
2. Select the contact you want to delete and select edit.
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Contacts
3. Scroll down in that view and select delete contact.
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Contacts
About favorites
Creating favorites
To create a favorite from the company directory (or from your personal contacts):
1. Go to home screen > contacts > company directory (or home screen > contacts >
personal contacts).
2. Find and select the person whom you would like to add as a favorite (either by using
the search or by scrolling).
3. Select add to favorites (as shown below).
Each favorite appears as a speed dial on your home screen.
Deleting favorites
To delete a favorite:
1. Go to home screen > contacts > favorites > edit.
2. Select the cross next to the favorite and select delete.
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Contacts
Presence and other speed dial icons
Speed dials are displayed on the home screen with icons.
StarLeaf users in your organization have an icon indicating presence as follows:
This favorite is available (that is, they are not in a call, have not set their StarLeaf
device to do not disturb, and have not forwarded calls)
This favorite's calls are being forwarded to another device
This favorite has set his StarLeaf device to do not disturb
This favorite is in a call at the moment
This favorite is not currently connected to the StarLeaf Cloud service
This favorite is an iPad user and Breeze is not currently open on the iPad.
However, if you call this favorite, the iPad will ring and the call can be answered
Contacts using other systems (for example, they are not within your organization or they
have phones made by manufacturers other than StarLeaf) have icons as follows:
This is a guest user or a user in another organization
This is the contact's home number
This is the contact's mobile number
This is the contact's 'other' number
This is the contact's work number
You can see some examples of speed dial icons in the image below:
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About conferencing
About conferencing
There are three types of conference:
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ad hoc conferences: ad hoc conferences start immediately. You create an ad hoc
conference when you are in a call; simply press create conference on your control
panel:
Ad hoc conferences are also known as QuickMeet conferences
scheduled conferences: a scheduled conference begins at a particular time.
Participants receive invites and instructions on how to join. Participants can join a
scheduled conference in the following ways:
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click a link to join from a browser
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download Breeze and click to join
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join using a StarLeaf room or desktop system
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join using third-party video conferencing equipment
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join as an audio-only participant from a telephone (PSTN)
permanent conferences: This is the same as a scheduled conference but without a
date and time. A permanent conference is a virtual meeting room that anyone can
dial into at any time (sometimes known as a meet-me). Permanent conferences have
the same features as scheduled conferences (invites, interoperability, PSTN dial-in,
etc.). The dialing details never change and the conference is always joinable
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About conferencing
Conference invites
The people that you invite to a scheduled conference receive a conference-invite email
that tells them how to join the conference:
If your participants are StarLeaf Breeze users or have access to a StarLeaf meeting room,
they can join easily using the Join Now button.
For participants who are not already StarLeaf users, the conference-invite email gives:
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A link to join your conference directly from a browser
A link to information about how to join from third-party video conferencing equipment
A link that they can use to download StarLeaf Breeze as a guest user
Details of how to dial into your conference from a phone
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Joining a conference on Breeze
Joining a conference on Breeze
You can join ad hoc, scheduled, and permanent conferences from Breeze.
Joining an ad hoc conference
When someone invites you to an ad hoc conference, the call behaves in the same way as
a direct call. You receive a notification on your home screen with the details of the
person who is trying to contact you. To accept the call, click answer call, and you can
speak directly to the person who want to add you to the conference. To accept the call,
click answer call, and you are added directly to the conference.
When someone adds you to the conference, you are able to communicate with anyone
else who is already in the conference too.
Alternatively, if you don't want to join the conference, you can ignore or reject the call
from the conference creator as you would with any person-to-person call.
Joining a scheduled conference
If you receive an invitation to a conference, the details of that conference are listed on
the home screen. The details are shown on the Join Now button on the day of the
scheduled conference. The behavior of the Join Now button varies depending on the
details of the conference:
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If there are no scheduled conferences for the day, the Join Now button displays no
conferences scheduled today
If there is a scheduled conference for the day, the Join Now button displays the name
of the next conference and the time it starts
If you receive invitations to two overlapping conferences, the details of the first
conference due to start display on the Join Now button. When the first conference has
ended, the details of the second conference display. To join the second conference at
any time, dial the unique seven-digit direct number
When the conference is due to take place in ten minutes or less, the Join Now button is
lit green and, instead of the time, displays how many minutes until the conference is
due to start
When the conference starts, the Join Now button flashes. Anytime after the Join Now
button lights green, you can click the button to join the conference
If a previously scheduled conference is deleted, the conference details are removed
from the conference button.
Note: Permanent conferences do not trigger the Join Now button, and do not appear on
the button display.
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Joining a conference on Breeze
Join Now behavior
The default message when there are no
conferences scheduled.
The message displayed when a
conference has been scheduled for
that day.
The message displayed when a scheduled
conference is due to start.
The message displayed when a
scheduled conference has started.
Whenever you're ready to join a scheduled or permanent conference, either:
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Click on the Join Now button when the button is lit green, or
Dial into the conference using the seven-digit conference number
Note: To join a permanent conference, dial the seven-digit conference number.
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How to schedule a conference
How to schedule a conference
When you create a scheduled conference, you will log in to the StarLeaf Portal. There,
you can choose when your conference takes place and who attends. Your attendees
receive email invites to your conference.
To create a scheduled conference:
1. Either:
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go to portal.starleaf.com and log in (using your email address and the password
you created when you activated your StarLeaf account)
OR
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if you are a Breeze user, choose my conferences on your Breeze display. This takes
you into the StarLeaf Portal
2. Go to My conferences > Schedule conference. You can see the Schedule
conference page:
3. Add the details you require for Title and Description. These are included in the
conference invites.
4. If your organization has purchased the recording solution, select Record conference to
record this conference.
5. Set the time and date for your conference.
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Select a start and end time and date for your conference
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Set a repeat if this meeting happens on a regular basis
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If this is a permanent conference, select Permanent. The conference never ends. It
is a virtual meeting, that anyone can dial into at any time
6. Add Participants by email address. Separate email addresses with commas. You can
include anyone's email address. If participants do not already have StarLeaf, the 'invite'
email describes how to sign up as a guest or join using a browser. The invite also
describes how to join your conference from any other standards-based video
conferencing equipment and includes PSTN (telephone) numbers for audio-only
participants.
7. If there are Room systems in your organization, you can add one or more. This means
that your participants know which meeting rooms are in the conference if they want to
walk along to the nearest one.
8. Advanced settings:
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Keep people on hold until: Use this setting to determine whether people are able
to talk to each other before you join the conference
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Time zone: If you are in a different time zone to the one displayed here, correct it.
This ensures that everyone to whom you send an invite knows the correct time for
your conference
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How to schedule a conference
Layout : You can choose a layout for the conference. Conference layouts are
described later in this document
9. Click OK.
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Note: If you are a Microsoft Outlook user, you can also schedule a conference directly in
Outlook. To do so, you will need the StarLeaf Outlook plugin. For more information, refer to
the Knowledge Center.
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Conference layouts
Conference layouts
The following layouts are available for all conferences.
In this layout, the current speaker is given prominence with the
largest pane. Other participants are displayed in a strip below
the current speaker. A maximum of five participants appear in
the strip. Counters display the numbers of additional audio and
video participants in the conference
In this layout, every participant is given equal prominence in
equal-sized panes. The number of panes is determined by the
number of participants in the conference. Up to 25 participants
are shown. Counters display the numbers of additional audio
and video participants in the conference
In this layout, only the current speaker is seen in a large pane.
This layout is sometimes known as 'speaker-only'. Counters
display the numbers of additional audio and video participants
in the conference
In this layout, the current speaker is given prominence in the
largest pane. The size of that pane is determined by the number
of other people in the conference. Every participant remains
visible at all times up to a maximum of 10 participants. Counters
display the numbers of additional audio and video participants
in the conference
The image below show a conference using the equal panes layout:
The image below shows a speaker only layout:
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Conference layouts
The image below shows the speaker with strip layout:
Default layouts
Every organization has a default layout for conferences. This is set in the StarLeaf Portal in
My organization > Edit organization > Advanced settings:
This is the default layout for new ad hoc and scheduled conferences. However, individual
users can override this:
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For ad hoc conferences, users can choose a different layout for all their ad hoc
conferences in the StarLeaf Portal > My profile
For scheduled conferences, user can choose a different layout when they schedule a
conference (refer to How to schedule a conference)
During a conference, StarLeaf endpoint users can override the conference layout and
choose a different layout just for their own view (described in In-call conference control
and icons)
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In-call conference control and icons
In-call conference control and icons
In-call conference controls
When in a conference, the StarLeaf touchscreen controller and Breeze show conference
controls on the in-call control panel. You will have access to these controls if you are:
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the conference owner in an ad hoc (QuickMeet) conference
a participant in a scheduled conference
These controls are not available to participants dialing into a conference from outside an
organization.
Participant controls
You can individually control (mute or remove) every participant in a conference.
Participants who have been individually muted using these controls see a 'you are muted'
notification. When there are five or more participants, the participant list becomes
horizontally scrollable.
Layout control
Controls on the layout tab allow you to choose a different conference layout.
Conference control
The conference control provides in-call controls.
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Lock conference: This prevents any more participants from joining this conference.
Those that attempt to do so instead see a splashscreen telling them that the
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In-call conference control and icons
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conference is locked
Mute all: This control mutes all other participants in the conference. Participants muted
in this way see a 'you are muted' notification
End conference: This control causes the conference to end and all participants to be
disconnected from it. There is a confirmation dialog before the conference is ended
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In-call conference control and icons
In-conference icons and counters
Audio-only and video-muted participants do not occupy a video pane in the conference
layout. Instead, they are listed by name (or telephone number, or URI) with an icon
indicating status. If a conference is being recorded, participants will see an icon
indicating that recording is taking place.
This is an audio-only participant
This participant has muted video
This is a video participant, but there are insufficient panes in the conference
layout to display everyone in the conference
Conference participants who are being recorded are able to see a 'recording
in process indicator'. This is a red dot in the top right corner of the conference
view
The image below show the speaker-only layout with other participants listed by name in
the top right with their status icons. The 'recording in process indicator' is also present.
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Using voice and video mail
Using voice and video mail
About voice and video mail
The home screen indicates if you have received new messages. In the picture below, you
have received one new message:
When you select the messages button on the home screen, you see the messages
display:
When you use the voice and video mail system, an IVR guides you through the options.
Accessing voice or video mail messages
To access voice or video mail messages:
1. Go to home screen > messages.
2. Select the listing of the message to which you want to listen.
Note: To skip to the end of an IVR prompt, press # (the pound or hash symbol).
Setting a greeting for your voice and video mail
To set a greeting for your voice and video mail:
1. Go to home screen > messages.
2. Select greeting and follow the audio prompts.
Forwarding a message
You can forward a voice or video mail message to another extension number. To do so:
1. Dial the voicemail system. (You can find it in the contacts if you scroll to the end of the
list of contacts in the directory.)
2. Follow the IVR instructions to:
a. Choose to listen to the message that you want to forward.
b. Select to forward that message.
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Using voice and video mail
Configuring other voice and video mail settings
To ensure the security of your voice and video mail box, you are advised to change your
security PIN. To do so, dial the voicemail system. (You can find it in the contacts if you
scroll to the end of the list of contacts in the directory) and follow the IVR instructions. Your
default security PIN is 0000.
You can also change your greeting and record you speaking your name. To do so, dial
the voicemail system (find it in the contacts if you scroll to the end of the list of contacts in
the directory) and follow the IVR instructions.
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About guest invites
About guest invites
Guest invites allow StarLeaf users to invite guests to video call them using either their
browser or by installing Breeze (the StarLeaf software endpoint). In this way, a StarLeaf user
can have a video call with anyone.
Guest invites are included in the StarLeaf Cloud service at no extra cost for StarLeaf users.
StarLeaf does not limit users on the number of guest invitations.
To send a guest invite, a user simply chooses Invite from the home screen of a StarLeaf
endpoint. Alternatively, you can add a guest email address to the list of participants when
creating a scheduled conference.
If an invite is sent to a person who appears (by email address domain) to be associated
with one of your customers, you are notified. In this case, the guest is automatically added
to that customer's organization. Note that this auto-adding feature can be disabled if
required.
If an invite is sent to a person who appears (by email address domain) to be associated
with your organization, you are notified. In this case, the guest is added automatically to
your organization. Note that this auto-adding feature can be disabled if required.
In the case of a guest that subsequently wants to have a full StarLeaf account, you need
to contact StarLeaf support to have the original guest account deleted. (User email
addresses must be unique in the StarLeaf Cloud.)
Invite process
1. A user, in this case Anne Duffy, chooses to send an invite by selecting Invite on her
StarLeaf Breeze:
2. Anne then types the email of the person she wants to invite and selects invite.
3. The invited person receives an email that explains the invite. The invite includes:
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a 'click-to-call' link, which launches a video call from the browser
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a link to dialing instructions for calling into the StarLeaf Cloud
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a link to the Sign up page for Breeze:
4. The invited person can either use the click-to-call link or complete a short sign up form
and download Breeze.
Alternatively, they can call the user directly using the dialing instructions provided.
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About guest invites
For more information refer to Dialing from third-party endpoints, below.
Dialing from third-party endpoints
The guest invite also provides a link to detailed instructions for how to dial the inviter from a
third-party endpoint. This means that the guest has a choice: call from a browser,
download Breeze, or use existing video-conferencing equipment to call the inviter. The
instructions cover a range of third-party manufacturers, for example, Cisco, Tandberg,
Polycom, Lifesize, Sony, Radvision, Avaya, Skype for Business. The picture below shows an
example of the instructions, for dialing this specific user:
Default settings for a guest
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The inviter and the guest appear in each other's personal contacts
The guest automatically has a speed dial for the person who sent the invite
The inviter receives an email notification that the guest has signed up and logged in
successfully
Guests can video call and screen-share in HD with StarLeaf users
Guests can join video conferences created by StarLeaf users
Guests cannot call or be called from non-StarLeaf users (H.323 or SIP)
Guests cannot create a video conference
Guests do not have access to the company directory or presence information
Guests can send invitations to other people
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Customizing StarLeaf Breeze
Customizing StarLeaf Breeze
Choosing a ringtone
You can choose between ten ringtones. To do so:
1. Go to settings > sound.
2. Select ringtone and choose the ringtone you want.
Sorting your company directory
Your company directory appears in alphabetical order. You can choose whether you see
it sorted by first name or by second name. To select a new sorting order:
1. Go to settings > contacts.
2. Select company directory > sort order and choose the sort order that you require.
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Troubleshooting
Troubleshooting
Audio problems
You cannot be heard
If you call someone and that person cannot hear you, this can indicate one of:
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Your microphone has a problem or Breeze is not using the correct microphone
The person you called has a problem with his audio output (no speakers, audio muted,
etc)
Another application is using your microphone
Breeze allows you to mute your microphone when you do not want the people you call to
be able to hear you. The mute button is in the bottom right of the Breeze window and
looks like this:
If you think the problem might be due to your microphone:
1. Ensure that no other applications are using the microphone. Close any that might be.
2. In Breeze, click the volume icon in the bottom right of the screen. The volume icon
looks like this:
. Breeze displays your microphone and speakers information panel:
3. Using this panel, you can see which microphone Breeze is using. You can also select to
use any one of the microphones available on your computer.
4. Check that the microphone is working. The indicator beneath the microphone's name
reacts to any surrounding sound.
If the correct microphone is set and that microphone is functioning, and the person whom
you are trying to call does not have a problem with speakers, and there are still audio
problems, contact StarLeaf technical support.
Note: If the microphone has been muted by a control elsewhere in your computer,
Breeze warns you that is the case.
You cannot hear anything
If you cannot hear anything, your audio playback device might not be correctly
selected. If you cannot hear anything:
1. In Breeze, click the volume icon in the bottom right of the screen. The volume icon
looks like this:
. Breeze displays your microphone and speakers information panel:
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Troubleshooting
2. Using this panel, you can see which speakers Breeze is using. You can also select to use
any of the speakers available on your computer. You can also adjust the volume-level
of the speakers by using the volume-control slider in this panel.
Breeze tells you in the microphone and speakers information panel if you have muted
your speakers. Clicking on this message unmutes the speakers.
Breeze also tells you if the speakers are not working or if you don't have any speakers.
You are too loud or too quiet
If the people you call complain that you are too loud or too quiet, this might be due to
your microphone levels, rather than the volume of their speakers. To adjust your
microphone levels:
1. In Breeze, click the volume icon in the bottom right of the screen. The volume icon
looks like this:
. Breeze displays your microphone and speakers information panel.
2. Use the microphone slider to adjust your microphone levels. Increasing the level
increases your transmitted volume.
Echo
For information about solving echo, refer to the Knowledge Center.
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Troubleshooting
Video problems
Video problems when using Breeze may indicate one of:
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insufficient bandwidth
a camera issue
insufficient computer capability (refer to Information about computer capability (p39)
below)
Insufficient bandwidth
Breeze tests your bandwidth and scales video according to the results of the bandwidth
test. Breeze will report if the bandwidth is insufficient for full video functionality. Where
bandwidth is insufficient for full quality video calls, you will see one of the following
warnings:
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Bandwidth is insufficient for full quality video. In this case, the cloud scales video quality
to the available bandwidth
Bandwidth is sufficient for video calls, but insufficient to also share content (desktop
sharing)
Bandwidth is insufficient for both video and PC sharing, in which case you can make an
audio-only call
If you are using Breeze, and when you make a call, there is no video, re-test the
bandwidth. In some cases, you may have temporary network issues when you first start
Breeze that make it seem (incorrectly) that you do not have sufficient bandwidth for
video calls. Retesting the bandwidth in these cases solves this issue. For more information
about bandwidths and resolutions used by StarLeaf Cloud, refer to the Knowledge
Center.).
To re-test bandwidth:
1. Click the leaf icon in the bottom left of the Breeze display.
2. Click retry bandwidth test:
A camera issue
If, the person you are calling cannot see you, it is possible that Breeze is attempting to use
the wrong camera.
To select a different camera:
1. In Breeze, click on the camera icon in the bottom right of the screen. The camera icon
looks like this:
. Breeze displays your camera information panel:
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Troubleshooting
2. Using this panel, you can see which camera Breeze is using. You can also select to use
any one of the cameras available on your computer. You can see the view that the
selected camera currently has. You can also mute the video - so that you can make a
video call where you cannot be seen.
If you have video problems, and you are sure your webcam is correctly functioning and
you have restarted Breeze, contact StarLeaf technical support.
Your call disconnects immediately
If you make a call and it immediately disconnects, this could be because Breeze was
unable to detect any audio devices on your computer. In this case check that your
speakers and microphone are operating correctly. If your calls still disconnect, contact
StarLeaf technical support.
Information about computer capability
Note that Breeze can tell you if your computer has the capability (for example,
processing power)to make and receive high quality video calls. To discover your
computer's ability to make a video call, click the leaf icon in the bottom left of the Breeze
display. In the screenshot below, the PC only has the capability of making medium quality
video calls regardless of bandwidth availability.
Uninstalling Breeze on a Windows computer
To uninstall Breeze:
1. On your Start menu, go to All programs and locate the StarLeaf Breeze program folder.
2. Choose StarLeaf Breeze Uninstall from the options, or right-click Breeze and select
Uninstall from the dropdown menu.
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Troubleshooting
Firewall issues on Windows PCs
When you install Breeze, or when you subsequently run Breeze, if your firewall asks you to
'Allow or Deny' Breeze (or words to that effect), ensure that you Allow Breeze. Breeze is
controlled from the cloud; it needs Internet access to function.
Corporate firewall issues
For information about firewall traversal, refer to the Knowledge Center.
Known issues
In the current Breeze release, there is one known issue:
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If your computer is running Avira anti-virus software, it might not allow you to install
Breeze. In this case, you can temporarily disable the Avira software until your have
completed the Breeze installation, or you can contact StarLeaf technical support for
assistance. This is StarLeaf bug number 2184 and will be fixed when Avira update their
software to recognize Breeze
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Troubleshooting
Legal information
Third party software acknowledgments
Acknowledgments of third-party software are available at:
www.starleaf.com/support/legal
Disclaimers and notices
Copyright © StarLeaf 2017. All rights reserved.
This guide may not be copied, photocopied, translated, reproduced, or converted into
any electronic or machine-readable form in whole or in part without prior written
approval of StarLeaf Limited.
StarLeaf Limited reserves the right to revise this documentation and to make changes in
content from time to time without obligation on the part of StarLeaf Limited to provide
notification of such revision or change.
StarLeaf Limited provides this documentation without warranty, term, or condition of any
kind, either implied or expressed, including, but not limited to, the implied warranties,
terms or conditions of merchantability, satisfactory quality, and fitness for a particular
purpose. StarLeaf Limited may make improvements or changes to the product(s) and/or
the program(s) described in this documentation at any time. All other product and
company names herein may be trademarks of their respective owners.
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