Systems Management

Technical Brief
Systems Management
1
TABLE OF CONTENTS
Introduction — About this Technical Paper..................................................................................................... 3
Dynamic Discovery...................................................................................................................................... 3
Integrated ScienceLogic Fault Management................................................................................................... 4
ScienceLogic Systems Management Features — At a Glance............................................................................ 5
ScienceLogic Management Templates........................................................................................................... 6
ScienceLogic Systems Management — Availability & Performance ................................................................... 7
Windows......................................................................................................................................... 7
Linux/UNIX..................................................................................................................................... 8
ScienceLogic Asset and (Hardware) Configuration Management..................................................................... 9
Dell OpenManage.......................................................................................................................... 9
IBM Director.................................................................................................................................. 10
HP Insight Manager....................................................................................................................... 11
Integrated ScienceLogic Virtualization Monitoring........................................................................................ 12
VMware Monitoring ...................................................................................................................... 12
ScienceLogic—All-in-One Solution for Fault & Performance Management, Asset Management, and IT Ticking. 13
Integrated ScienceLogic Application Monitoring............................................................................... 13
Integrated ScienceLogic IT Ticketing................................................................................................ 14
Systems Management technical brief
2
Introduction— About this
Technical Paper
ScienceLogic’s all-in-one platform delivers fully-featured
systems management functionality across both physical
and virtual servers in a single solution for the data
center and the cloud. Supporting multiple operating
systems ScienceLogic systems management instantly
collects asset and configuration information as well as
availability and performance metrics for real-time fault
management and views. Intelligent reports on historical
trends aid in troubleshooting, capacity management,
and overall proactive management of all systems
on the network. Fully integrated with ScienceLogic’s
monitoring of other critical IT infrastructure components,
Dynamic Discovery
Given a range of IP addresses and credentials
to collect data, the ScienceLogic system initiates
automated discovery sessions, both scheduled and
on-demand, to begin modeling the physical and
virtual servers running on the network. Going far beyond auto-discovery, ScienceLogic’s Dynamic
Discovery is an intelligent process that identifies the
server make, manufacturer, model, and what is running on the server (operating system, application, database, etc.), and then automatically
applies the appropriate ScienceLogic PowerApps (pre-built management templates based on best
practices, or custom-built device management templates) to immediately begin pulling critical configuration, availability, and performance data.
ScienceLogic systems management enables you
to boost the performance and availability of all
applications and IT services running in the data
center or in the cloud — resulting in fewer
service disruptions for users.
System Administrator Inbox
View assigned tickets, system events, reports, and
more and drill into further deatil
At-a-glance status of all Windows devices, and quick navigation into any
specific device
Systems Management technical brief
3
Integrated ScienceLogic
Fault Management
The ScienceLogic all-in-one system includes fully-
featured fault management capabilities. Events can
be sent to the ScienceLogic system by third-party
systems via syslog messages, SNMP traps, SNMP
informs, and emails. The system can alternatively
send traps to a Manager of Managers (MoM). Users
are able to set alerts against customizable threshold
values (including “dynamic” thresholds), an illegal
(Windows) service that is running or one that stops
running, or upon changes to configuration values.
Devices may also be connected manually to create
parent-child relationships that aid in correlation and suppression. Users can easily customize notification and escalation policies for events, and
use the integrated run book automation features to
automate remediation where appropriate — such as,
to open a ticket (within the ScienceLogic system or in
a third-party ticketing tool), restart a service, set a value, kick off a script, and more.
Using the same central data repository, ScienceLogic
integrates fault management with availability and
performance management in a single solution —
driving rapid troubleshooting along with integrated
reporting for management.
Based on the relationships discovered between devices in Dynamic Discovery, the system automatically and intelligently builds and continues to update topology maps showing connections which are then used for event correlation and suppression to prevent event storms.
Device Summary View
Device status and health at-a-glance, plus related events and tickets in a unified view
Systems Management technical brief
4
ScienceLogic Systems
Management Features —
At a Glance
Manage multiple operating systems: Windows,
Device Summary displays at-a-glance view of system health and performance with associated events and tickets
Customizable inbox and dashboards of relevant
system health, events, and reports
Linux, SunOS, HPUX, IBM, AIX, z/OS, OS X,
Hundreds of built-in Dynamic Applications — Netware, SCO, and more...
best-practices-based monitoring policies —
Automatically monitor CPU, Memory, File Systems,
Windows, Linux, VMware, and more
Swap, processes, software inventory, system latency
Automated inventory of installed software (including
and availability, hardware components, and more...
Windows Service Packs and Hotfixes), running
Compatible with third-party hardware agents such
as Dell OpenManage, IBM Director, HP Insight
Manager, SUN Enterprise Agents, SystemEdge
Agents, SNMP Informant, and MS Windows
Compatible with open source agents, such as UCD-SNMP and NET-SNMP
Supports multiple credentials to collect data from
multiple agents deployed on a single device
processes and services, and open TCP ports
Integrated Run Book Automation features for automated remediation or third party systems integration
Hundreds of reports out-of-the-box, plus a custom
report writer. Sample Reports include: Device
Availability, Device by Monitored Service, Device Top Utilization, and Device Utilization Trend
Integrated device management toolbox allows
administrators to securely and remotely run
common troubleshooting tools: trace route, DNS
lookup, PING, Port PING, web check, SNMP walk, and ARIN IP space lookup
Systems Management technical brief
5
ScienceLogic
Management Templates
An intuitive GUI makes it easy for users themselves
to customize the management templates or to create
new ones — thereby eliminating the need to be a
developer or to pay for outside professional services.
Every ScienceLogic system includes hundreds of
Unlike competitive solutions, ScienceLogic puts the
management templates based on best practices for
power in the hands of the users to deploy custom
leading manufacturers’ equipment and applications.
monitoring on their own schedule instead of Out-of-the-box, these management templates
waiting for the vendor to develop support instantly build a complete and detailed picture of
around a specific device or application.
system health, for real-time and historical views and reports.
Pre-built management templates are bundled in
ScienceLogic’s PowerApps, along with applicable
Systems monitoring policies — defined in
dashboards, events, reports, and automation ScienceLogic PowerApps and device management
actions — everything you need to get started
templates — can easily be customized for
instantly out-of-the-box. Integrated into every
thresholds, events, polling frequency, device
ScienceLogic solution is the ScienceLogic Core
characteristics, etc., for bulk device management or
PowerApp. Over 1,000 ScienceLogic PowerApps down to a specific server. Data can be collected at
are available, and additional advanced intervals ranging from 1 minute to every 24 hours,
PowerApps continue to be developed for according to an organization’s specific needs.
particular manufacturers and technologies.
With operations automation at the heart of the
ScienceLogic platform, performance and availability
metrics are pulled immediately after the Dynamic
Discovery process, usually within minutes of
initiating the discovery, so that system administrators
get the data, alerts, reports, dashboards, and more that they need to do their jobs.
ScienceLogic management templates use a variety
of protocols to communicate with servers on the
network and pull back requested data, including
SNMP, XML/SOAP, WMI, and even custom scripts via
the ScienceLogic Snippets feature for non-standard
interfaces, or where a level of pre-processing or
ScienceLogic Power-Packs
Customize or build new management templates easily within ScienceLogic
access control is required to collect data.
Systems Management technical brief
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ScienceLogic Systems Management — Availability & Performance
Windows
ScienceLogic provides complete visibility into the availability and performance of your Windows operating system and underlying hardware. The ScienceLogic platform can monitor Windows 2003, Windows 2008 Server, and Windows 2012 Server as well as desktop operating systems like Windows 2000 Workstation, Windows XP, Windows Vista, Windows 7, and Windows 8. The platform can also aggregate hardware configuration and performance information made available from hardware agents like HP Insight Manager, IBM Director, and Dell OpenManage.
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Systems Availability and Latency
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System Uptime
(see below)
Processor Configuration and Performance
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Number of CPU
CPU Utilization
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Physical Memory
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Physical Memory Size
Physical Memory Used
Physical Memory Utilization
Virtual Memory
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Virtual Memory Size
Virtual Memory Used
Virtual Memory Utilization
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File System Utilization
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Network Interface Configuration and Performance
Interface Type
MAC Address
Process Name
Process Argument
Process User
Memory Limits
Minimum and Maximum Instances
Verify Processes are Running
Verify Processes are not Running
Service Inventory
Service Name
Run State
Verify Services are Running
Verify Services are not Running
Service Actions * (see below)
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IP Address
Subnet Mask
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Inbound and Outbound Utilization
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Normalized Utilization - by Hour and by Day
Comprehensive Utilization
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Execute a Script Stored on the Local Host
Inventory Open TCP Ports
Verify TCP Port Availability
Software
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Average Utilization
Automatically Reboot or Shutdown System
TCP Ports
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Inbound and Outbound Errors
Inbound and Outbound Discards
System Process Inventory
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Automatically Start, Stop, Pause, or Restart
Service
Connection Speed
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Dell OpenManage
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File System Inventory
Interface Utilization
IBM Director
System Services
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File System Configuration and Performance
HP Insight Manager
System Process
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Memory Configuration and Performance
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System Restarts
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Hardware Configuration and Performance *
Software Inventory
Software Title
Installation Date
Generate a Software Exclusion Report
VMware * (see below)
* Service actions require the OS agent be installed on the monitored system
Systems Management technical brief
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ScienceLogic Systems Management —
Availability & Performance
Linux/UNIX
ScienceLogic provides complete visibility into the availability and performance of your Linux and Unix operating
systems. By leveraging Net-SNMP, the ScienceLogic platform can monitor numerous Linux-Unix distributions. ScienceLogic can also aggregate hardware configuration and performance information made available from hardware agents like HP Insight Manager, IBM Director, and Dell OpenManage.
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Linux (kernels 2.6 to 1.3)
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Systems Availability and Latency
Solaris/SPARC (11 to 2.3)
Solaris/Intel (10, 9)
HP-UX (10.20 to 9.01 and 11.23 to 11.0)
Mac OS X (10.4 to 10.1)
NetBSD (2.0 to 1.0)
FreeBSD (6.1 to 2.2)
OpenBSD (4.0 to 2.6)
OSF (4.0, 3.2 and Tru64 Unix 5.1B)
SunOS 4 (4.1.4 to 4.1.2)
Ultrix (4.5 to 4.2)
Dynix/PTX 4.4
QNX 6.2.1A
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Number of CPU
CPU Utilization
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Physical Memory Size
Physical Memory Used
Physical Memory Utilization
Swap Memory
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Swap Memory Size
Swap Memory Used
Swap Memory Utilization
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File System Inventory
File System Utilization
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Interface Type
MAC Address
Connection Speed
IP Address
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Subnet Mask
Interface Utilization
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Inbound and Outbound Utilization
Average Utilization
Normalized Utilization - by Hour and by Day
Comprehensive Utilization
System Process Inventory
Process Name
Process Argument
Process User
Memory Limits
Minimum and Maximum Instances
Verify Processes are Running
Verify Processes are not Running
Inventory Open TCP Ports
Verify TCP Port Availability
Software
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Network Interface Configuration and Performance
Inbound and Outbound Discards
TCP Ports
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File System Configuration and Performance
Inbound and Outbound Errors
System Processes
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Physical Memory
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IRIX (6.5 to 5.1)
Processor Configuration and Performance
Memory Configuration and Performance
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AIX (5.3, 5.2, 5.1, 4.3.3, 4.1.5, 3.2.5)
System Restarts
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BSDi (4.0.1 to 2.1)
System Uptime
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Software Package Inventory
Package Title
Installation Date
Generate a Package Exclusion Report
Hardware Configuration and Performance* (See below)
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HP Insight Manager
IBM Director
Dell OpenManage
* Hardware agents may not be compatible with all distributions of Linux/Unix.
Systems Management technical brief
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ScienceLogic Asset and (Hardware) Configuration Management
Asset records for physical servers are automatically created during Dynamic Discovery and updated on an
ongoing schedule. The ScienceLogic all-in-one solution includes management templates that pull detailed
hardware configuration information, such as serial numbers or amount of installed memory, directly from
manufacturer devices. Asset records are customizable, and they serve in the capacity of a centralized
repository for additional information, such as vendor service/warranty contracts and service expiration
dates which may be set up as an alert within the system. Alerts may also be set up for configuration
changes and remote physical management. For example, a change to the amount of installed memory
on a machine can trigger an alert to the system administrator.
The ScienceLogic system can be delivered as a physical or virtual appliance. The ScienceLogic system can
collect data without the use of monitoring agents, but in order to pull very detailed data from servers, it
leverages the manufacturer’s own installed agents in some cases (Dell OpenManage, HP Insight Manager,
IBM Director) or WMI agents in the case of Windows server monitoring. The three examples below show
what configuration information the ScienceLogic system collects for Dell, HP, and IBM servers
using the manufacturer’s own installed agent.
Dell OpenManage
ScienceLogic is certified to integrate seamlessly with Dell OpenManage systems management.
BIOS Version
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Chassis Intrusion
Storage Group
CPU Bus Speed
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CPU Family
Thermal Group
CPU Make
Firmware Type
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Firmware Version
Virtual Disk Name
Asset
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Base Board Manufacturer
Base Board Piece Part ID
Base Board Product
Base Board Type
Base Board Version
CPU Speed
CPU Version
Dell Model
Dell Service Tag
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Global Version of System Mgmt SW
PCI Slot
PCI State
System Management Software
System Management Software Build #
System Management Software Updates?
System Management Software Version
Total Physical Memory
Global Storage Status
Cooling Device Location
Cooling Device Reading
Cooling Device Status
Temperature Probe Location Name
Temperature Probe Reading
Temperature Probe Status Virtual Disk
Manufacturer Name
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Operating System Name
Array Disk Name
Operating System Version #
PCI Device
PCI Faults
PCI Manufacturer
Systems Management technical brief
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Virtual Disk Roll-Up Status Array Disk Table
Disk #
Array Disk Roll-Up Status
Disk Serial #
Disk Spare State
Disk Firmware Revision
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ScienceLogic Asset and (Hardware) Configuration
Management (cont.)
Event Log Status
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Intrusion Status Combined
Power Group
Power Supply Status Combined
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Power Supply Status
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System Health Name
System State Group
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Chassis Status
Global System Status
Memory Device Status Combined
Battery Status Combined
Cooling Device Status Combined
Processor Device Status Combined
Temperature Status Combined
Voltage Status Combined
Global System Status Chassis Intrusion Controller Table
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PCI Slot #
Controller Name
Controller Roll-Up Status
Type
Driver
Firmware
Logical Device(s)
Firmware Minimum
Dell OM: Device Group
Memory Location Name
Memory Manufacturer
Memory Size
Memory Status
Power Supply Location Name
Battery Location Name
Battery Reading
Battery Status
Discrete Reading
Output Watts
State Settings Unique
Voltage Probe Location Name
Voltage Probe Reading
Voltage Probe Status
Physical Device(s)
IBM Director
Chassis
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Current State
Health Description
Health Resolution
System Health Status
Power
Model Number
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Model Type
Asset
Health Status
Name
Model
BIOS Version
OS Build Number
OS Build Type
OS Manufacturer
OS System Name
OS Version
Fan Name
Fan Status
Fan Tachometer Name
Fan Tachometer Reading
Memory Active
Memory Error
Memory Name
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Voltage Sensor Name
Voltage Sensor Reading
Voltage Name
Voltage Status
Asset Number
Asset Tag
Component Serial
FMV
Host ID / SID
Identify Data
Last Inventoried
Lease Buyout
Lease End Date
Lease Name
Lease Payment
Lease Start Date
Lease Term
Memory Status
Systems Management technical brief
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ScienceLogic Asset and (Hardware) Configuration
Management (cont.)
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Temperature Reading
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Temperature Sensor Name
Warranty
Lessor
LRF
Manufacturer
Memory Physical
Owner Name
Owner Phone
Purchase Date
Serial Number System Location
System UUID
Version
Environmental
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Environment Status
IRQ Resource Status
Load Order Group Status Network Client Status
Network Protocol Status
Operating System Status
Page File Status
Pointing Device Status
Port Resource Status
Registry Status
Share Status
System Account Status
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Warranty Cost
Logical Drive Condition
PCI Board Name
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PCI Slot
Environmental
PCI Slot Speed
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Status
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DMA Channel Status
BIOS Status
CDROM Drive Status
Codec Status
Device Memory Address Status
Warranty Duration
Warranty Duration Unit
Warranty End Date
Warranty Name
Disk Drives Status
HP Insight Manager
Chassis
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Overall Condition
HP Model Name
System Form Factor
Serial Number
Operating System
CPU Model
CPU Socket Number
CPU Speed
PCI Slot Width
Percent Used
ROM Version
Total Physical Memory
Front Side Bus Speed
Logical Drive Name
Logical Drive Status
Overall Array Status
Physical Drive Bay Location
Physical Drive Condition
Physical Drive Model
Physical Drive Serial #
Physical Drive Status
RAID Level
Fan Type
Fan Location
Fan Condition
Temperature
Temperature Location
Temperature Condition
Storage
Power
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File System Space Used (MB)
File System Total Space (MB)
Overall Array Status
Power Supply Location
Power Supply Condition
Power Supply Status
Disk Controller Status
Systems Management technical brief
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Integrated ScienceLogic Virtualization Monitoring
ScienceLogic delivers a consolidated, integrated solution for visibility, eventing, and reporting against all the critical components of virtualization infrastructure — from the hypervisor and guest OS to applications, hardware, clustering, network, security, and storage infrastructure. Similar to physical server monitoring, ScienceLogic’s Dynamic Discovery automatically and instantly identifies and maps the virtualization infrastructure.
ScienceLogic intelligently utilizes relationships between virtualization and other infrastructure components, such
as network and storage, for automated event correlation and suppression. ScienceLogic’s all-in-one system monitors the performance and availability of virtual servers, and supports a dynamic, highly available environment as virtual servers move among physical hosts, all while collecting metrics for both allocated and
consumed resources at the hypervisor and virtual server levels. Having one console for physical and virtual servers (plus network, application, and more) translates to a complete picture of IT service delivery with integrated reporting for more efficient virtual operations and informed capacity management.
Sample reports — VM Health, VM Compliance, and VM Server Candidates. ScienceLogic provides PowerApps
and management templates for VMware, Microsoft Hyper-V, Citrix Xen, and other virtualization technologies.
VMware Monitoring
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Virtual Machine Name
Virtual Machine Active State
Virtual Machine Allocated Memory
Virtual Machine Guest OS
Virtual Machine ID
Virtual Machine Path For Configuration File
Number of CPUs
Utilized Memory
Virtual Machine Network Activity
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Virtual Machine Network Name
Kilobytes Received
Kilobytes Transmitted
Packets Received
Packets Transmitted
Available Memory
Console Memory
ESX Server
Physical Memory
Product Name
Product Version
Virtual Machine Display Name
CPU Shares
CPU Time
Virtual Machine Disk Activity
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Kilobytes Read
Kilobytes Written
Name
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Share of Memory
Virtual Machine CPU Activity
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Virtual Machine Status
Number of reads
Number of writes
Share of Bandwidth
Virtual Machine Memory Usage
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Virtual Server — Device Summary View
Device status and health at-a-glance, plus related events and tickets in a
unified view
Virtual Machine Display Name
Systems Management technical brief
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ScienceLogic—
All-in-One Solution for Fault
& Performance Management,
Asset Management,
and IT Ticketing
From the start, ScienceLogic’s all-in-one solutions
have been unique, designed to be different from
every other IT management solution out there. There
are no modules to buy — customers get everything
in a single solution, with a single pane of glass
running on a single source of truth. ScienceLogic
was built to support how IT operations actually work
by providing the individual tools and views needed
by each user (e.g., system administrator, network
engineer, etc.), across all the components that make
up IT service or application delivery (e.g., servers,
networks, applications, virtual servers) with unified
fault management plus availability and performance
management plus asset management plus IT ticketing — in short, the full spectrum of IT operations.
Traditionally, about 70% of the IT budget and
resources is spent just to keep current systems up
and running, with the remainder deployed against
the projects that advance the business. ScienceLogic
helps IT invert that ratio and gives IT more time to
spend on projects that matter by taking over and
automating previously manual and time-intensive
tasks and delivering tools that promote
efficiency and productivity.
Integrated ScienceLogic Application Monitoring
The ScienceLogic all-in-one solution visually shows
you the full picture of what’s running on your
physical and virtual servers — from OS to
applications to databases. Understanding the
relationship between these components and
unifying the view into performance and availability
of all components gives you the information you
need to make sure business-critical applications are
up and running, 24x7. The ScienceLogic solution
includes additional application-availability
monitors for email roundtrip, web content
verification, and transaction monitoring.
The benefits of this approach are tremendous.
Standardizing and integrating the monitoring of all
the IT infrastructure components that make up IT
service or application delivery into a single, unified,
intelligent tool offers a level of proactive monitoring
that point solutions or disparate framework modules cannot provide. Troubleshooting can start immediately, instantly, which lowers MTTR;
managers get reporting and views for business-
critical applications and services; and the
server-to-administrator ratio increases dramatically.
Systems Management technical brief
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Integrated ScienceLogic IT Ticketing
Run book automation (RBA) features allow users to
Creating a ticket is just one click from a system
create new tickets automatically based on specific
event, with the ScienceLogic platform automatically
events and devices, or update tickets automatically
populating information already gathered with the
with RBA actions performed. ScienceLogic’s IT
event about the affected system. Because Ticketing also includes a customizable
ScienceLogic centralizes fault and performance
Knowledgebase which acts as a centralized
monitoring data, users can drill down into the
repository for operations procedures, manuals,
affected system from the same console as the event
best practices, etc. — accessible by all of the
and the ticket for immediate troubleshooting
organization’s authorized ScienceLogic users.
capabilities. When the associated ticket is
resolved, events are automatically cleared.
Ticketing Console
Systems Management technical brief
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Monitoring and management of everything
in a single solution — for your IT
operations today … and tomorrow
Application
Video and Telepresence
Use availability and performance, in real-time and trended, on
application delivery components to keep business- critical
apps up and running
Avoid service issues and police call quality by using video conferencing and telepresence management on a single platform
Asset
System
Manage asset lifecycles with auto-populated asset and software
inventory while supporting IT troubleshooting with automated
hardware and config change detection to reduce IT resolution time
and improve end user satisfaction
Benefit from high-level and detailed reporting of key performance indicators and system metrics for all operating systems,
plus device summary views for at-a-glance insight into system
performance, availability, tickets, and events
Service Desk
Network
Use automated ticketing workflow and tools to document and
accelerate the problem resolution process and to build business-specific change management processes right into operations
Use detailed analysis and reporting to increase availability and improve performance of converging network infrastructure, including
VoIP, with support for dual-stack IPv4/IPv6 networks
Fault & Event
Cloud
Use key features, such as chargeback, multi-tenant views, web
services monitoring, automation, and integration with self-service
portals to monitor public, private, and hybrid clouds
Proactively manage your environment with customizable alert
notification, escalation, and automated remediation, plugging key
event details into third-party tools using our open-development
platform
Server
Virtualization
Ensure uptime and performance, with automated and intelligent
monitoring of physical and virtual servers and operating systems,
including CPU, memory, file systems, swap, processes, software
inventory, system latency and availability, hardware components,
and more
Get the complete dynamic IT operations picture with performance
and availability metrics for both virtual and physical infrastructures
— all in a single tool
Multi-tenancy
Automated chargeback/showback and designated billing eliminate the need to measure shared resources and enable accurate
accounting for individual customers and departments for bandwidth usage and shared resources, all viewable on customized
self-service portals
Billing
Control costs and access by assigning resources according to
need, and then holding those who use them fiscally responsible
through individualized billing, creating access delimiters by department and individual entity
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