How to configure mobile mail clients (ActiveSync)

How to configure mobile mail clients
(ActiveSync)
Content
General configuration .................................................................................................................. 2
ActiveSync Policies ..................................................................................................................... 2
iPhone......................................................................................................................................... 3
Android ....................................................................................................................................... 3
Windows Phone .......................................................................................................................... 4
Blackberry ................................................................................................................................... 4
Outlook apps for iOS and Android ............................................................................................... 4
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How to configure mobile mail clients (ActiveSync)
General configuration
By default, most mobile devices have a mail app, which is offered directly by the installed
operating system. In conjunction with an Exchange mail server, virtually all of these mail apps
use "ActiveSync" as the connection protocol. Currently, Android and Apple are the most widely
used systems.
In the ideal case, the configuration of ActiveSync mobile mail apps requires very little input. At
least the following details are required:
Mail address: <Login name>@ethz.ch
Password: **********
For the e-mail address, we recommend using the form "<login name>@ethz.ch". It does not
matter if this is not your main e-mail address. When configuring the mailbox, this address is
merely used for the connection to the mail server. Following the successful configuration, your
main address will always be used for sending your e-mails from the device.
Depending on the mail app you use, the following additional parameters may need to be
specified in addition to the above-mentioned information:
(Mail) server: mail.ethz.ch
Domain: d
Important: Make sure the software on your mobile devices is always up to date. The
development on these devices is very dynamic and is subject to frequent update cycles. As we
are not able to support a wide range of different versions, we always endeavour to concentrate
on the latest supported version.
ActiveSync Policies
Unlike most other mail protocols, ActiveSync does not only provide a connection interface
between the mail client and the mail server, but also enables the mail server to force certain
mail-specific settings on the client. If the client does not permit the configurations requested by
the server, the server may refuse the connection with the client. These settings, which are
defined on the server and enforced by ActiveSync, are called "ActiveSync Policies". At the end
of the mailbox configuration, some mail clients such as the Windows 10 mail app explicitly
indicate that these policies need to be accepted in order to enable a connection to the mail
server (Mailbox - Windows Mail mail client, figure 14).
Currently, no "ActiveSync Policies" are stipulated by the mail server of IT Services.
"ActiveSync Policies" can be applied throughout the organisation or to individual users and
groups. Of course, the affected persons will be informed in detail in advance in the case of any
changes to the "ActiveSync Policy".
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How to configure mobile mail clients (ActiveSync)
iPhone
The standard mail app on the iPhone can easily be connected to your ETH mailbox. Only a few
steps are needed:
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Settings > Mail, Contacts, Calendars > Add Account
From the list, select: Exchange
Thereafter, two more details need to be entered:
- E-Mail: <login name>@ethz.ch
When configuring the mailbox, always enter your mail address in the form
"<login name>@ethz.ch", even if this is not your main mail address. Your main mail
address will be used nevertheless when sending e-mail.
- Password: ********
The description is optional. By default, the e-mail address is inserted.
Android
Unlike Apple/iOS, Android follows an entirely different approach. Instead of a centrally managed
system, Android pursues a very free and open licence policy, which has resulted in a broad
spectrum of system variants, versions and mail apps.
Though this system is very attractive, it is very difficult to support in terms of a consistent mail
service. For this reason, we can only offer support for Android mail apps on a best-effort basis.
Usually, the following details should be sufficient for configuring most mail apps under Android:
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•
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Mail address: <login name>@ethz.ch
When configuring the mailbox, always enter your e-mail address in the form
"<login name>@ethz.ch", even if this is not your main mail address. Your main mail address
will be used nevertheless when sending e-mail.
Passwort: ********
Mail-Server: mail.ethz.ch
Domain: d
If these details are not sufficient to make the system work, please contact the IT support
responsible for you or the manufacturer/seller of your device.
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How to configure mobile mail clients (ActiveSync)
Windows Phone
Currently, the number of mobile devices running Windows Phone is relatively small. Therefore,
the know-how in this area is also very limited. However, as our mail system originates from the
same manufacturer, the connection between this mail client and the mail server normally works
smoothly. Usually, only the following two pieces of information are required:
•
•
Mail address: <login name>@ethz.ch
When configuring the mailbox, always enter your e-mail address in the form
"<login name>@ethz.ch", even if this is not your main mail address. Your main mail address
will be used nevertheless when sending e-mail.
Passwort: ********
Blackberry
Currently, we do not support Blackberry devices. It is currently not possible to connect these
devices to our server. Though some Internet providers offer the possibility of serving as a kind of
proxy between the Blackberry device and our mail server, this would require the storage of the
login credentials for the mail server at the provider. However, the storage of login credential at
non-ETH organisations and/or services is prohibited according to the Acceptable Use Policy for
Telematics Resources at ETH Zurich (BOT).
Outlook apps for iOS and Android
Currently, the Outlook apps for iOS and Android are not supported by our mail system. In both
cases, the app sends the user's login credentials to a Microsoft server, which then performs the
login to our mail system. According to Microsoft, their server system can supplement the mailbox
data with additional information before sending them to the user's device, thereby significantly
improving the customer benefit. However, this would mean sending the login credentials to a
non-ETH system. According to the BOT of ETH Zurich, this is prohibited.
Though the app is blocked on the mail server, we cannot prevent the login credentials from
traversing the Microsoft server. Thus, if you have already configured the app and run a
synchronisation attempt, we recommend removing the app and then changing your password.
Last update: 4 January, 2017
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