Audio
Examiner
Tape Conversion with ongoing
Voice Call Management
CALLS ON TAPES
TOTAL SOLUTION
You may need to provide recording evidence for litigation
reasons and are presented a challenge whereby calls are
“on tape”. This means you’ll have to go through large
amounts of unmanageable data. Searching through this
data is time consuming, and the meta data to search is
very limited. Tapes have to be manually mounted to be
replayed or reviewed. After finding a valid tape you must
listen to each and every call until you find the right ones.
A total tape extraction is achieved via a proprietary,
manufacturer developed program that forensically examines
each tape for the number of “audio segments”. It then writes
these segments to long term storage and provides evidence
of the success or failure to extract each segment of data.
Crucially, evidential reporting of the process is made available
via a flexible reporting server ensuring audit points are met.
COMPLIANCE REQUIREMENTS
The new Audio Examiner offers a total solution for
tape conversion and ongoing voice call management.
It also creates the foundation to comply with future
requirements for historic recordings.
As part of the tape migration service the Audio Examiner
imports the information extracted from the tape to the new
recorder database and adds a retention value to converted
calls. In addition a global stop deletion setting can be
assigned to all of the converted data. Finally, migration
of the source database is added to the new Compliance
Replay Server to offer enrichment of the metadata and user
information
BENEFITS
Extract 100% of Tape Data
Auditable and Evidential Process
Traceability of Data Before and After Extraction
Manufacturer Certified
Available for Investigations via standard NICE applications
Auditable Retention Management
www.nice.com
ABOUT NICE
LONG TERM CONTROL
Audio Examiner is the only solution that offers the customer everything
they need to manage the converted tape and database data on a longterm ongoing basis. The NICE Compliance Replay Server provides secure,
auditable access to recordings for search and replay purposes. This Server
will also enable ongoing content management, ensuring that retentions are
adhered to. The Compliance Replay Server can even be linked to the NICE
enterprise server “Fusion” for seamless integration with the wider recording
estate which means that the business has a single portal for all their
compliance investigations.
NICE Systems (NASDAQ: NICE), is the
worldwide leader of intent-based solutions
that capture and analyse interactions and
transactions, realise intent, and extract and
leverage insights to deliver impact in real
time.
Driven by cross-channel and multisensor analytics, NICE solutions enable
organisations to improve business
performance, increase operational efficiency,
prevent financial crime, ensure compliance,
and enhance safety and security.
NICE serves over 25,000 organisations
in the enterprise and security sectors,
representing a variety of sizes and industries
in more than 150 countries, and including
over 80 of the Fortune 100 companies.
INVESTIGATE CALLS
To add even more business value the ‘Investigate’ module can be added
which provides an intelligent search function. The Investigate module delivers
massive time efficiencies when reviewing huge amounts of data. The search
tool offers a single interface to examine Voice calls, Emails, SMS, Chats and
Social Media feeds. This is made more powerful by offering an investigation
tool that searches for conversations in context of what was discussed as well
as offering intelligent logic options to find all relevant interactions.
CONTACTS
Global International HQ, Israel
Americas, North America
Web
T +972 9 775 3777
T +1 201 964 2600
www.nice.com
EMEA, Europe & Middle East
Asia Pacific, Singapore office
E-mail
T +44 0 1489 77 1200
T +65 6222 5123
tradingfloors@nice.com
The full list of NICE marks are the trademarks or registered trandemarks of NICE Systems Ltd.
For the full list of NICE trademarks, visit http://www.nice.com/nice-trademarks.
All other marks used are the property of their respective proprietors.
DATE 05/2015 • v2 • CONTENTS OF THIS DOCUMENT ARE COPYRIGHT © 2015.
www.nice.com
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