Quick Start Guide - Sep 16

Welcome to a
world of wonderful
Broadband quick start guide
The import
ant bits...
Access your
account inform
ation at: www.t
entel.co.uk
Please keep your WiFi card in a safe place
• Welcome to TenTel
Hello World
• Let’s get started
What’s in the box?
Getting connected
Connecting wireless devices
WiFi card login
• Introducing a world of wonderful
Flexible broadband, phone & TV
• Help & Support
Lights on my router explained
Common FAQ’s
Welcome to TenTel
Here at TenTel we're committed to
making our customers' lives as easy as
possible, that's why we'll have you up
and running in next to no time!
Getting connected is simple, once your service has
gone live, all you need to do to get online is connect
the router that's inside this box - it's that easy!
Don't worry, we've kept our guide really
straightforward. The set-up process is quick and
simple, there's no tech-talk or jargon, and that goes
for our standard broadband and for fibre!
Welcome to TenTel
No nasty surprises
Here at TenTel we believe in honesty and
transparency, that's why we offer simple, flexible
products tailored towards your needs. Our flexible
packages have no hidden charges, no cancellation
fees and no tie-ins!
We'll also promise you world class customer service
and great value for money too, and if you ever
decide you want to leave us, simply give us 30 days’
notice*. It really is that easy!
Let’s get started
?
Before you start, make sure that all the items shown
here are included in the box:
DSL cable
(grey)
Ethernet
cable
(yellow)
Power supply
DSL filter
Your TenTel Router
If you’re missing any of these items please give us a call on 03330 112 321
Let’s get started
(Standard Broadband)
Follow these simple steps to connect your router:
Connect one end of the grey cable (DSL cable) to the
grey port on your router and the other end to the smaller
hole on the little white matchbox like DSL microfilter.
Use the white cable with the yellow plugs to connect
your PC or any other non-WiFi enabled devices to any
one of the yellow (Ethernet) ports on the rear of your
router.
If you have more than one wired device you will need to
purchase additional cables.
Connect your telephone (optional) to the phone port on
the DSL microfilter and plug into the telephone socket
on the wall. Note: Your wall socket may already have a
built in filter for fibre.
Plug the black power adaptor lead into the black power
socket on the back of your router and plug the adaptor
into a mains socket and press the power button on the
rear of the router.
Check that the Power light on the top of the router is lit
and wait a few minutes for the Internet light to come on
solid green.
Let’s get started
(Fibre Broadband)
Follow these simple steps to connect your router:
If your phone line has only one socket for a plug then
connect one end of the grey cable (DSL cable) to the
grey port on your router and the other end to the
smaller hole on the little white matchbox like DSL
microfilter.
If it has two sockets one above the other then plug
the grey cable directly into the top hole without the
DSL microfilter.
Let’s get started
(Fibre Broadband)
Use the white cable with the yellow plugs to connect
your PC or any other non-WiFi enabled devices to any
one of the yellow (Ethernet) ports on the rear of your
router.
If you have more than one wired device you will need
to purchase additional cables.
Connect your telephone (optional) to the phone port
on the DSL microfilter and plug into the telephone
socket on the wall. Note: Your wall socket may already
have a built-in filter for fibre.
Plug the black power adaptor lead into the black
power socket on the back of your router and plug the
adaptor into a mains socket then press the power
button on the rear of the router.
7
Check the Power light on top of the router is lit and
wait a few minutes for the internet light to come on
solid green.
Your finished set-up should look like this:
Or if you have fibre, it may look like this:
Let’s get started
Now everything is plugged in you’re ready to connect
your wireless devices to your router (e.g. your laptop
and tablet) so they can access the internet.
For this you will need the WiFi card that came in your
TenTel box. This card has all the details you need to set
up your wireless connection (so keep it safe!)
The import
ant bits...
Access your
account inform
ation at: www.t
entel.co.uk
Let’s get started
For Windows:
1) Right click the ‘Wireless Network’ icon in the lower
right hand corner of your screen. Or click ‘Start’ then
‘Connect To’.
2) Click ‘View available Wireless Networks’.
3) In the pop-up window click on the network name
that matches the one shown on your Wi-Fi card.
4) Enter the Wi-Fi key number shown on your Wi-Fi
card and click ‘Connect’.
5) Wait a few moments and you should be ready to go!
For MacOS:
1) Right click the wireless network icon located in the
top right of your screen and click ‘Turn airport On’.
2) Highlight the name that matches the network name
on your Wi-Fi card and click ‘Apply Now’.
3) Type your Wi-Fi key number as shown on your Wi-Fi
card into the Password panel and click ‘OK’.
4) Wait a few moments and you should be ready to go!
Introducing a world of wonderful
Fast, reliable and
flexible...
We believe choosing a broadband, phone and
TV package should be simple and hassle free.
We offer simple, flexible products that are tailored
towards your needs. By taking advantage of our
additional services and bundles you could save even
more money! Simply choose the services you’d like
to add and we’ll get you connected!
To find out how we can personalise your phone,
broadband or TV package just contact our friendly
UK-based Customer Service Team on 03330 112 321
or visit us at www.tentel.co.uk
Flexible
Affordable
Reliable
Short-term contracts,
ideal when
you’re renting
Cheaper than
the Big Four over
six months
Friendly UK-based
customer services
Introducing a world of wonderful
Upgrade your package
hello broadband
Need to upgrade your broadband to give you a larger
monthly data allowance? Choose either hello broadband
40 or hello broadband unlimited then give our Customer
Service Team a call and we’ll upgrade your package!
hello broadband + tv
Welcome to endless entertainment with Roku. Stream top
channels like Netflix, Amazon Video, NOW TV, BBC iPlayer
and many more! There’s no contract either just a one off
cost starting from just £24.99. You can choose any of our
exclusive Roku offers with your broadband package.
hello calls
Our no contract, low cost phone bundles make calling your
friends and family even easier. Why not add a hello calls
bundle to your broadband package? Or upgrade your
existing hello calls package to include more inclusive
minutes!
hello fibre
.
Looking for superfast speeds and huge download
allownaces? Look no further than our superfast hello fibre
bundles!
Upgrading to fibre is easy and now you’re already a TenTel
customer the interruption to your service will be minimal.
To upgrade to any of our packages, simply visit us at
www.tentel.co.uk or give us a call on 03330 112 321.
Help & Support
Lights on my router
explained
TG582n Router
1
Power
2
Ethernet
3
Broadband
4
Internet
5
WiFi
6
WPS
Help & Support
Lights on my router
explained
TG582n Router
Light
1
2
Power
Ethernet
Colour
The router is on and ready to use
Orange
The router is updating. Leave the router until the power light
turns green
Red
There’s an error. If it remains red for more than a few minutes
simply turn off the router for a few minutes and switch back
Off
Power is off. Double check the power cables and please ensure
the router is switched on using the black button on the back
Green
Green Flashing
Off
3
Broadband
Green
Green Flashing
Off
4
Internet
Green
Green Flashing
Red
5
WiFi Switch
Green
Green Flashing
Off
Short Press
Long Press
6
WPS Switch
What it means
Green
A device is connected via Ethernet cable
Data is transferring
There are no devices connected via Ethernet
Broadband is detected and active
There’s a problem with the signal. Make sure cables and micro
filters are connected correctly.
No broadband connection
Router is connected to the internet
Internet activity
Connection to the router has failed. Restart the router
Wireless is on, no activity
Wireless activity
WiFi is off
Enable WiFi
Switch off WiFi
Green
Successfully connected
Orange Flashing
WPS set-up in progress
Red Flashing
Off
WPS error - manually set-up security settings
Idle
Help & Support
Lights on my router
explained
TG588v Router
1
Power
2
Ethernet
3
Broadband
4
Internet
5
TV
6
Upgrade
7
WiFi
8
WPS
Help & Support
Lights on my router
explained
TG588v Router
Light
1
2
Power
Ethernet
Colour
Green
Orange
The router is starting up. Leave the router until the power light
turns green
Red
There’s an error. If it remains red for more than a few minutes
simply turn off the router for a few minutes and switch back on
Off
Power is off. Double check the power cables and please ensure
the router is switched on using the black button on the back
Green
Green Flashing
Off
3
Broadband
Green
Green Flashing
Off
4
Internet
TV
6
Data is transferring
There are no devices connected via Ethernet
Broadband is detected and active
There’s a problem with the signal. Make sure cables and micro
filters are connected correctly.
No broadband connection
Router is connected to the internet
Green Flashing
Internet activity
No internet connections. Restart the router.
Green
Router is connected to the internet
Green Flashing
Internet activity
Off
Upgrade
A device is connected via Ethernet cable
Green
Red
5
What it means
The router is on and ready to use
No internet connections. Restart the router.
Blue
Software upgrade ongoing
Off
No software upgrade ongoing
If upgrade light is on do not turn off your router. Interupting the upgrade procedure may damage your router
Help & Support
Lights on my router
explained
TG588v Router
7
WiFi Switch
Green
Green Flashing
Off
Short Press
Long Press
8
WPS Switch
Wireless is on, no activity
Wireless activity
WiFi is off
Enable WiFi
Switch off WiFi
Green
Successfully connected
Orange Flashing
WPS set-up in progress
Red Flashing
WPS error - manually set-up security settings
Off
Idle
Help & Support
Common FAQ’s
1
I’m having problems connecting:
• Check your broadband connection is set up correctly
following steps on the ‘Get Connected’ section
• Check the Power light is green, if not please check your
Power supply is plugged in
• Check your WiFi is turned on if you are connecting
wirelessly
• Check you’ve entered your WiFi card details correctly
If you are still experiencing problems connecting please call
us on 03330 112 321
2
Can I connect more than one computer?
Yes, all of our current routers support multiple devices
consecutively. These can be connected either wirelessly or
directly using an Ethernet cable.
3
What happens in my first 14 days online?
As you have a new connection with us your broadband will
enter a ‘Line Stabilisation Period’. This simply means for the
next 14 days we’ll test your line to ensure you get the best
connection possible. During this period your speed may
vary but don’t worry this is normal and your router might
even restart itself a few times too but you’ll reconnect
automatically after a few minutes – you won’t have to do
anything.
Help & Support
Common FAQ’s
4
Where should I put my router to get the best signal?
• Keep it central - try to place the router in the most central
part of your home
• Avoid the kitchen - microwaves interfere with your WiFi
signal and metal objects such as the fridge absorb signal
• Avoid putting your router near thick walls
• Try to place the router in a high place such as a shelf or wall
mounted for better signal
• Don’t put your router somewhere with a lot of people - you
will notice your WiFi signal drop in a room with a lot of
people
5
Do you provide static IP addresses?
Yes for an additional cost of £1.50 per month. If you would
like to add this feature to your package please contact us.
6
How is my data usage calculated?
Our data usage works on a pro rata basis, if you go live part
way through the month then you will have your data
allowance until the last day of that month. Your usage
allowance is renewed on the 1st of every month.
Help & Support
We’re here to help
If you’re having trouble setting up your broadband,
don’t worry - we’re just a click away!
Visit our FAQ section online at:
www.tentel.co.uk/help-and-support
If you can’t find what you’re looking for you can get
in touch with our friendly UK-based team on the
details below:
03330 112 321
hello@tentel.co.uk
facebook.com/tenteluk
@tentel_uk
2 Wester Shawfair, Shawfair Park,
Edinburgh, EH22 1FD