Feature Profile 85401- Accessibility Features on

Feature Profile 85401
Accessibility Features on Polycom®
Phones
Polycom designs and builds products for people who have many and varied abilities. In this feature
®
®
profile, you’ll learn about the accessibility features available on Polycom SoundPoint IP desktop
®
®
®
®
phones, Polycom SoundStation and Polycom VoiceStation conference phones (Polycom
®
®
®
Conference Phones), Polycom VVX business media phones, and Polycom CX series phones and
conference phones. The accessibility features make these phones easy to use, especially for
individuals who are hearing-, vision-, or mobility-impaired.
Many accessibility features included in Polycom phones are standard, and require no additional
configuration, such as:
● Visual alerts
● Customizable backlighting (models with LCD only)
● Hearing-aid compatibility
● Tactile “5” key with raised bumps
®
Other features, such as telephone typewriter (TTY) support, or the Polycom Desktop Connector
application for the VVX series phones using a mouse and keyboard with your phone require
additional configuration.
This feature profile contains the following sections:
● Accessibility Features on SoundPoint IP Phones
● Accessibility Features on SoundStation and VoiceStation Conference Phones
● Accessibility Features on VVX Business Media Phones
● Accessibility Features on CX Series Phones and Conference Phones
Note: Contact Polycom If You Have Questions
If you have questions about accessibility features on Polycom phones, email Polycom at
accessibility@polycom.com.
May 2014 | 3725-49099-001 Rev D
1
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Features on SoundPoint IP Phones
In this section, you’ll learn about the accessibility features available on SoundPoint IP phones.
Note: SoundPoint Phones Excluded
This feature profile does not apply to SoundPoint analog desktop phones.
The topics in this section describe the following:
● Features for Hearing-Impaired Users on SoundPoint IP Phones
● Features for Vision-Impaired and Blind Users on SoundPoint IP Phones
● Features for Mobility-Impaired Users on SoundPoint IP Phones
Web Info: Where Do I Find More Information About Using Accessibility Features on
SoundPoint IP Phones?
For information on how to use accessibility features on SoundPoint IP phones, navigate to your
phone’s Support page from the SoundPoint IP Support page
Features for Hearing-Impaired Users on SoundPoint IP
Phones
Following table lists the accessibility features on SoundPoint IP phones for hearing-impaired users.
Accessibility Features on SoundPoint IP Phones for Hearing-Impaired Users
Accessibility Feature
Description
Visual Message Waiting Indicator (MWI)
An indicator light on the phone indicates that new
messages are waiting. Icons on the phone screen also
indicate that the phone has new messages.
Adjustable ring tone and volume
You can choose from a variety of ring tones for your
phone. You can also change the volume of the ringer to
suit your needs, and choose different ring tones for
contacts.
Adjustable call volume
If you’re in a call, you can raise or lower the volume of the
voice on the far end and of other phone sounds you hear.
Polycom, Inc.
2
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Visual notifications
Indicators on the phone screen (such as flashing bars or
icons) let you know when calls are incoming, outgoing, or
if a call is active or held. Indicators can also indicate
phone status and if certain features are activated.
Electronic hookswitch support
If you use a headset that supports electronic hookswitch
(EHS), you can use the controls on your headset to
answer and end calls. In addition, you may be able to
mute calls and control volume from your headset.
Headset Memory Mode
If you use a headset, you can set up your phone so that
all calls use your headset.
Hearing Aid Compatible (HAC) handsets
All SoundPoint IP handsets are Hearing Aid Compatible
(HAC) and have telecoils that magnetically couple to most
forms of wearable hearing aids per FCC section 508
(compliant to ADA Section 508 Recommendations:
Subpart B 1194.23).
TTY support
SoundPoint IP phones support commercial TTY devices
such as Ultratec Superprint. In addition, SoundPoint IP
phones provide acoustic coupled TTY support.
Features for Vision-Impaired and Blind Users on SoundPoint
IP Phones
Following table lists accessibility features on SoundPoint IP phones for visually-impaired and blind users.
Accessibility Features on SoundPoint IP Phones for Vision-Impaired and Blind Users
Accessibility Feature
Description
Adjustable backlight settings
You can change the brightness of the screen by adjusting backlight
intensity settings.
Tactile “5” key with raised bumps
The “5” key has two bumps that let you easily discern the position of
other keys on the keypad.
Large keys
Large keys on the phone console enable you to easily access
phone features and functions.
Physical line keys
SoundPoint IP phones have physical line keys that you can press to
answer and end calls.
Polycom, Inc.
3
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Variety of feature keys that you can press
Many features on SoundPoint IP phones are accessible by pressing
feature keys on the phone console.
Tactile-discernible number, feature, and
navigation keys
Keys on the phone console are easily discernible by their size and
shape.
Illuminated feature keys
Many feature keys are illuminated when activated, so you’re easily
alerted when a feature is enabled.
Features for Mobility-Impaired Users on SoundPoint IP
Phones
Following table lists accessibility features on SoundPoint IP phones for mobility-impaired users.
Accessibility Features on SoundPoint IP Phones for Mobility-Impaired Users
Accessibility Feature
Description
Auto-answer feature
SoundPoint IP phones can auto-answer calls, so you
don’t have to lift a handset, push a button, or tap a key
to answer a call. If you enable this feature, your phone
will automatically answer incoming calls using the
speakerphone.
Dedicated headset jack that enables the auto-answer
function
If you use a headset, you can set up your phone so that
all calls use your headset.
Large keys
SoundPoint IP phones have large keys that are wellspaced on the phone console.
Built-in speakerphone
A built-in speakerphone allows you to use the phone
without having to use a handset or headset.
Adjustable phone stand
SoundPoint IP phones have stands that you can adjust
to various angles so your phone sits at a comfortable
angle on your desktop.
Polycom, Inc.
4
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Features on SoundStation and
VoiceStation Conference Phones
In this section, you’ll learn about the accessibility features available on SoundStation (includes
SoundStation and SoundStation IP phones) and VoiceStation conference phones. In this document, these
phones are called Polycom Conference Phones.
The topics in this section describe the following:

Features for Hearing-Impaired Users on Polycom Conference Phones

Features for Vision-Impaired and Blind Users on Polycom Conference Phones

Features for Mobility-Impaired Users on Polycom Conference Phones
Web Info: Where Do I Find More Information About Using Accessibility Features on
SoundStation and VoiceStation Phones?
For information on how to use accessibility features on SoundStation and VoiceStation phones,
navigate to your phone’s Support page from the Polycom Voice Support page.
Features for Hearing-Impaired Users on Polycom Conference
Phones
The following table lists the accessibility features on Polycom Conference Phones for hearing-impaired
users.
Accessibility Features on Polycom Conference Phones for Hearing-Impaired Users
Accessibility Feature
Description
Adjustable ring tones
You can choose from a variety of ring tones for your phone. You
can also choose different ring tones for contacts (IP models only).
Adjustable ring tone volume
You can change the volume of the ringer to suit your needs.
Adjustable dial tone volume
You can change the volume of the dial tone to suit your needs.
Adjustable call volume
If you’re in a call, you can raise or lower the volume of the voice on
the far end and of other phone sounds you hear.
Visual notifications
Indicators on the phone screen such as flashing LEDs and icons on
the screen (models with displays) let you know when calls are
incoming, outgoing, or if a call is active or held. Indicators can also
indicate phone status and if certain features are activated.
Polycom, Inc.
5
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Visual ringing
Visual ringing enables the LED indicators to flash. On models with
displays, the screen icons indicate call status.
Parallel Connection
Several models include an option to share the telephone line with a
second device such as a TTY.
Auxiliary Audio Out
Several models include an Auxiliary Audio Out option that allows the
far-end audio signal received to be used with systems designed to
support hearing-impaired users.
Features for Vision-Impaired and Blind Users on Polycom
Conference Phones
The following table lists accessibility features on Polycom Conference Phones for visually-impaired and
blind users.
Accessibility Features on Polycom Conference Phones for Vision-Impaired and Blind Users
Accessibility Feature
Description
Illuminated call status LEDs
Colored LEDs flash to indicate an incoming call and
illuminate when a call is active or when the microphone
is muted.
Adjustable backlight settings
You can change the brightness of the screen by
adjusting backlight intensity settings (not applicable to
models without a display).
Tactile keypad with “5” key identification bumps
The “5” key has two bumps that let you easily discern
the position of other keys on the keypad.
Large tactilely discernible keys
Large keys on the phone console are easily discernible
by their size and shape, and enable you to access
phone features and functions.
Answer/hang-up buttons
Polycom Conference Phones have physical buttons
that you can press to answer and end calls.
Simple keypad with single function keys
The main features on Polycom Conference Phones are
accessible by pressing single function feature keys on
the phone console.
Keys have a positive action
Keys provide a firm touch and have a positive action,
providing you with confirmation of a key press.
Polycom, Inc.
6
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Application port
With the application port (available on select models),
you can use a mobile device or your computer mouse
and keyboard to enter dialing information and place
calls. For example, you can enter phone numbers and
contact directory information via a softphone application
running on your computer, without using the phone’s
keypad.
Features for Mobility-Impaired Users on Polycom Conference
Phones
Following table lists the accessibility features on Polycom Conference Phones for mobility-impaired users.
Accessibility Features on Polycom Conference Phones for Mobility-Impaired Users
Accessibility Feature
Description
Large keys with a positive action
Polycom Conference Phones have large keys that are wellspaced on the phone console. The keys provide a firm touch and
have a positive action, providing you with confirmation of a key
press.
Built-in speakerphone
A built-in speakerphone allows you to use the phone without
having to use a handset or headset.
Application port
With the application port (available on select models), you can
use a mobile device or your computer mouse and keyboard to
enter dialing information and place calls. For example, you can
enter phone numbers and contact directory information via a
softphone application running on your computer, without using
the phone’s keypad.
Polycom, Inc.
7
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Features on VVX Business Media
Phones
In this section, you’ll learn about the accessibility features available on VVX business media
phones.
The topics in this section describe the following:

Features for Hearing-Impaired Users on VVX Business Media Phones

Features for Vision-Impaired and Blind Users on VVX Business Media Phones

Features for Mobility-Impaired Users on VVX Business Media Phones
Web Info: Where Do I Find More Information About Using Accessibility Features on
VVX Series Phones?
For information on how to use accessibility features on VVX business media phones, navigate
to your phone’s Support page from the Business Media Phones Support page.
Features for Hearing-Impaired Users on VVX Business Media
Phones
Following table lists the accessibility features on VVX business media phones for hearing-impaired users.
Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users.
Accessibility Feature
Description
Visual Message Waiting Indicator (MWI)
An indicator light on the phone indicates that new messages
are waiting. Icons on the phone screen also indicate that the
phone has new messages.
Adjustable ring tone and volume
You can choose from a variety of ring tones for your phone.
You can also change the volume of the ringer to suit your
needs, and choose different ring tones for contacts.
Adjustable call volume
If you’re in a call, you can raise or lower the volume of the
voice on the far end and of other phone sounds you hear.
Visual notifications
Indicators on the phone screen (such as flashing bars or
icons) let you know when calls are incoming are outgoing, or
if a call is active or held. Indicators can also indicate phone
status and if certain features are activated.
Visual ringing
Certain VVX models have visual ringing that enables the
screen to flash bright orange for incoming calls.
Polycom, Inc.
8
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Electronic hookswitch support
If you use a headset that supports electronic hookswitch
(EHS), you can use the controls on your headset to answer
and end calls. In addition, you may be able to mute calls and
control volume from your headset.
Headset Memory Mode
If you use a headset, you can set up your phone so that all
calls use your headset.
Hearing Aid Compatible (HAC) handsets
All VVX handsets are Hearing Aid Compatible (HAC) and
have telecoils that magnetically couple to most forms of
wearable hearing aids per FCC section 508 (compliant to
ADA Section 508 Recommendations: Subpart B 1194.23).
TTY support
VVX phones support commercial TTY devices such as
Ultratec Superprint. In addition, VVX phones provide acoustic
coupled TTY support.
Features for Vision-Impaired and Blind Users on VVX
Business Media Phones
Following table lists the accessibility features on VVX business media phones for visually-impaired and
blind users.
Accessibility Features on VVX Business Media Phones for Vision-Impaired and Blind Users
Accessibility Feature
Description
Adjustable backlight settings
You can change the brightness of the screen by adjusting
backlight intensity settings.
Tactile “5” key with raised bumps
The “5” key has two bumps that let you easily discern the
position of other keys on the keypad.
Large keys
Large keys on the phone console enable you to easily
access phone features and functions.
Physical line keys
Certain VVX phones have physical line keys that you can
press to answer and end calls.
(VVX 300/310, VVX 400/410)
Variety of feature keys that you can press
Many features on VVX phones are accessible by pressing
feature keys on the phone console.
Tactile-discernible number, feature, and navigation
keys
Keys on the phone console are easily discernible by their
size and shape.
Polycom, Inc.
9
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Illuminated feature keys
Many feature keys are illuminated when activated, so you’re
easily alerted when a feature is enabled.
Features for Mobility-Impaired Users on VVX Business Media
Phones
Following table lists the accessibility features on VVX business media phones for mobility-impaired users.
Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users
Accessibility Feature
Description
Auto-answer feature
VVX phones can auto-answer calls, so you don’t have to
lift a handset, push a button, or tap a key to answer a call.
If you enable this feature, your phone will automatically
answer incoming calls using the speakerphone.
Dedicated headset jack that enables the autoanswer function
If you use a headset, you can set up your phone so that
all calls use your headset.
Touchscreen
Certain VVX phones have large touchscreens that you can
tap, swipe, and press to perform phone functions and
activate features.
(VVX 500, VVX 600, VVX 1500)
Large keys
VVX phones have large keys that are well-spaced on the
phone console.
Built-in speakerphone
A built-in speakerphone allows you to use the phone without
having to use a handset or headset.
Adjustable phone stand
VVX phones have stands that you can adjust to various
angles so your phone sits at a comfortable angle on your
desktop.
Polycom Desktop Connector application
You can use your computer’s mouse and keyboard to enter
information and navigate screens on VVX phones. For
example, you can enter phone numbers, contact directory
information, and select touchscreen objects without using
the phone’s keypad or tapping the touchscreen. You can
easily move the mouse pointer back and forth between your
computer and your phone, depending on your task.
Polycom, Inc.
10
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Features on CX Series Phones and
Conference Phones
In this section, you’ll learn about the accessibility features available on Polycom CX300, CX500, CX600,
and CX700 phones, and on Polycom CX3000 and CX5000 conference phones.
The topics in this section describe the following:

Features for Hearing-Impaired Users on CX Series Phones and Conference Phones

Features for Vision-Impaired and Blind Users on CX Series Phones and Conference
Phones

Features for Mobility-Impaired Users on CX Series Phones and Conference Phones
Web Info: Where Do I Find More Information About Using Accessibility Features on CX
Series Phones and Conference Phones?
For information on how to use accessibility features on CX series phones and conference
phones, navigate to your phone’s Support page from the CX Series Support page.
Features for Hearing-Impaired Users on CX Series Phones
and Conference Phones
Following table lists the accessibility features on CX series phones and conference phones for hearingimpaired users.
Accessibility Features on CX Series Phones and Conference Phones for Hearing-Impaired Users
Accessibility Feature
Description
Visual Message Waiting Indicator (MWI)
An indicator light on the phone indicates that new messages
are waiting (CX600, CX700). Icons on the phone screen also
indicate that the phone has new messages.
Adjustable ring tone and volume
You can choose from a variety of ring tones for your phone or
conference phone. You can also change the volume of the
ringer to suit your needs, and choose different ring tones for
contacts.
Adjustable call volume
If you’re in a call, you can raise or lower the volume of the
voice on the far end and of other phone sounds you hear.
Visual notifications
Indicators on the phone screen (such as flashing bars or
icons) let you know when calls are incoming are outgoing, or
if a call is active or held. Indicators can also indicate phone
status and if certain features are activated.
Polycom, Inc.
11
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Visual ringing
Visual ringing enables the screen to flash bright white for
incoming calls.
(CX500, CX600, CX700, CX3000)
Hearing Aid Compatible (HAC) handsets
All CX series handsets are Hearing Aid Compatible (HAC)
and have telecoils that magnetically couple to most forms of
wearable hearing aids per FCC section 508 (compliant to
ADA Section 508 Recommendations: Subpart B 1194.23).
TTY support
CX500, CX600, CX700, and CX3000 phones support
commercial TTY devices such as Ultratec Superprint. In
addition, CX500, CX600, and CX700 phones provide
acoustic coupled TTY support.
Better Together operation mode (CX600, CX700,
CX3000)
The Better Together mode adds several features leveraging
Microsoft Lync’s capabilities when the phone is connected to
the PC via USB. Users can switch the audio between the
phone and the desktop or escalate the call on the phone to a
desktop video call.
Features for Vision-Impaired and Blind Users on CX Series
Phones and Conference Phones
Following table lists the accessibility features on CX series phones and conference phones for visuallyimpaired and blind users.
Accessibility Features on CX Series Phones and Conference Phones for Vision-Impaired and Blind Users
Accessibility Feature
Description
Adjustable backlight settings
You can change the brightness of the screen by adjusting
backlight intensity settings.
Tactile “5” key with raised bumps
The “5” key has two bumps that let you easily discern the
position of other keys on the keypad.
Large keys
Large keys on the phone console enable you to easily
access phone features and functions.
Variety of feature keys that you can press
Many features on CX series phones and conference phones
are accessible by pressing feature keys on the phone
console.
Polycom, Inc.
12
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Tactile-discernible number, feature, and
navigation keys
Keys on the phone console are easily discernible by their size
and shape.
Illuminated feature keys
Many feature keys are illuminated when activated, so you’re
easily alerted when a feature is enabled.
Better Together operation mode (CX600, CX700,
CX3000)
The Better Together mode adds several features leveraging
Microsoft Lync’s capabilities when the phone is connected to
the PC via USB. This includes access to voicemails, call logs,
and calendar information. The user also has access to clickto-call on the phone and gives them desktop control of calling
features such as transfer, hold, and conferencing. For
example, you can simply click on a calendar entry to join a
conference call. Users can also switch the audio between the
phone and the desktop or escalate the call on the phone to a
desktop video call.
Features for Mobility-Impaired Users on CX Series Phones
and Conference Phones
Following table lists accessibility features on CX series phones and conference phones for mobilityimpaired users.
Accessibility Features on CX Series Phones and Conference Phones for Mobility-Impaired Users
Accessibility Feature
Description
Large keys
CX series phones and conference phones have large keys
that are well-spaced on the phone console.
Built-in speakerphone (CX300, CX600, CX700,
CX3000, CX5000,CX500 (monitor only))
A built-in speakerphone allows you to use the phone
without having to use a handset or headset.
Adjustable phone stand (CX300, CX500, CX600,
CX700)
Some CX series phones have stands that you can adjust
to various angles so your phone sits at a comfortable angle
on your desktop.
Polycom, Inc.
13
Feature Profile 85401: Accessibility Features on Polycom Phones
Accessibility Feature
Description
Better Together operation mode (CX600, CX700,
CX3000)
The Better Together mode adds several features
leveraging Microsoft Lync’s capabilities when the phone is
connected to the PC via USB. This includes access to
voicemails, call logs, and calendar information. The user
also has access to click-to-call on the phone and gives
them desktop control of calling features such as transfer,
hold, and conferencing. For example, you can simply click
on a calendar entry to join a conference call. Users can
also switch the audio between the phone and the desktop
or escalate the call on the phone to a desktop video call.
Polycom, Inc.
14
Feature Profile 85401: Accessibility Features on Polycom Phones
Copyright ©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you
have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for
this product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or
pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive
the open source software from Polycom up to three (3) years after the distribution date of the applicable product
or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To
receive software information, as well as the open source software code used in this product, contact Polycom by
email at OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document,
Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for
any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the
information contained in this document for any purpose. Information is provided “as is” without warranty of any kind
and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event
shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or
other damages whatsoever (including without limitation, damages for loss of business profits, business interruption,
or loss of business information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to DocumentationFeedback@polycom.com.
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc.
15