HP StorageWorks RDX Removable Disk Backup System User Guide

HP StorageWorks
RDX Removable Disk Backup System
User Guide
Part number: 484933–001
First edition: June 2008
Legal and notice information
© Copyright 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Contents
About this guide
. . . . . . . . . . . . . . . . . . . . . . . . . .
Intended audience . . . . . . . .
Related documentation . . . . . .
Document conventions and symbols
HP technical support . . . . . . .
Product warranties . . . . . . . .
Registering your drive . . . . . .
Subscription service . . . . . . .
HP websites . . . . . . . . . . .
Documentation feedback . . . . .
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1 Before you start . . . . . . . . . . . . . . . . . . . . . . . . .
Overview . . . . . . . . . . . . . . . . . .
Which operating systems are supported? . . . .
How do I connect the drive to my server? . . . .
What are the mounting requirements for an internal
Mounting bay . . . . . . . . . . . . . .
Mounting hardware . . . . . . . . . . .
HP StorageWorks RDX Removable Disk utility . .
Using the HP StorageWorks CD-ROM . . . . . .
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device?
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2 Installing an internal RDX Removable Disk Backup System . . . . . . .
Prepare mounting bay . . . . . . . . . . . . . . . . . . . .
Attach mounting hardware . . . . . . . . . . . . . . . . . .
HP ProLiant servers . . . . . . . . . . . . . . . . . . . .
Other servers . . . . . . . . . . . . . . . . . . . . . .
Install drive . . . . . . . . . . . . . . . . . . . . . . . . .
Connect cables to the server . . . . . . . . . . . . . . . . . .
Decide which USB cable to use . . . . . . . . . . . . . .
Connect the USB cable to the server . . . . . . . . . . . .
Attach USB and power cable to the RDX Removable Disk Backup
Secure the RDX Removable Disk Backup System . . . . . . . . .
Mounting hardware used (HP ProLiant) . . . . . . . . . . .
No mounting hardware used . . . . . . . . . . . . . . .
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System
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3 Installing an external RDX Removable Disk Backup System . . . . . . .
Connecting the power and USB cables . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Operating your RDX Removable Disk Backup System . . . . . . . . .
Install the RDX Removable Disk utility (Windows only) . . . . .
Front panel . . . . . . . . . . . . . . . . . . . . . . .
Media . . . . . . . . . . . . . . . . . . . . . . . . .
Write-protecting cartridges . . . . . . . . . . . . . .
Handling cartridges . . . . . . . . . . . . . . . . .
Loading and unloading . . . . . . . . . . . . . . . . . .
Inserting cartridges . . . . . . . . . . . . . . . . .
Removing cartridges . . . . . . . . . . . . . . . . .
Unload using the mouse right-click method (Windows™
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only)
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RDX Removable Disk Backup System
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Unload using the eject button . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing power from the unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .
General Procedure . . . . . . . . . . . . . . . . . .
Understanding the LEDs . . . . . . . . . . . . . . . .
Power LED . . . . . . . . . . . . . . . . . . .
Cartridge Activity LED . . . . . . . . . . . . . .
Using the RDX utility for diagnostics . . . . . . . . . .
To run the RDX Utility for Windows . . . . . . . . .
Emergency eject . . . . . . . . . . . . . . . . . . .
The RDX Removable Disk Backup System does not appear in
Unit performance seems slow . . . . . . . . . . . . .
Write Error . . . . . . . . . . . . . . . . . . . . .
Firmware download fails with Windows Server 2003 . . .
System will not complete boot process . . . . . . . . .
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the Device Manager
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6 Replacing an internal RDX Removable Disk Backup System . . . . . . .
To disconnect your drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
To reconnect your RDX Removable Disk Backup System . . . . . . . . . . . . . . . . . . . . .
7 USB Configuration Guide . . . . . . . . . . . . . . . . . . . . .
USB in HP StorageWorks devices
USB terminology . . . . . . . .
Setting up a USB network . . . .
USB cables . . . . . . . . . .
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Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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26
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28
29
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35
35
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Figures
1 Front view of the RDX Removable Disk Backup System
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11
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14
3 Installing RDX Removable Disk Backup System . . . . . . . . . . . . . . . . . . . .
15
4 Orientation of special ProLiant internal connector
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5 Connecting to a standard USB port . . . . . . . . . . . . . . . . . . . . . . . .
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6 Connecting to a special USB port . . . . . . . . . . . . . . . . . . . . . . . . .
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7 Attaching USB and power cable
18
2 Removing cover from typical server
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8 Securing drive, no mounting hardware used
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19
9 Connecting the USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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10 Connecting the power cable . . . . . . . . . . . . . . . . . . . . . . . . . . .
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11 Front panel
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12 Inserting a cartridge
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13 Ejecting a cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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14 Front panel with LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
28
RDX Removable Disk Backup System
5
Tables
1 Document conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6
7
2 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12
3 Power LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
29
4 Cartridge LED
30
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About this guide
This guide provides information about:
• Installing the HP StorageWorks RDX Removable Disk Backup System
• Using the HP StorageWorks RDX Removable Disk Backup System
• Troubleshooting the HP StorageWorks RDX Removable Disk Backup System
Intended audience
This guide is intended for users who install, operate and maintain HP StorageWorks RDX Removable
Disk Backup Systems.
Related documentation
In addition to this guide, the following document provides related information:
• ‘Start here’ poster for an overview of the installation information in this guide (available in
English, French, German and Japanese)
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
Document conventions and symbols
Table 1 Document conventions
Convention
Element
Blue text: Table 1
Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com
website addresses
Bold text
• Keys that are pressed
• Text typed into a GUI element, such as a box
• GUI elements that are clicked or selected, such as
menu and list items, buttons, tabs, and check boxes
Italic text
Text emphasis
Monospace text
•
•
•
•
Monospace, italic text
• Code variables
• Command variables
Monospace, bold text
Emphasized monospace text
File and directory names
System output
Code
Commands, their arguments, and argument values
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
RDX Removable Disk Backup System
7
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•
•
•
•
•
•
Product model names and numbers
Technical support registration number (if applicable)
Product serial numbers
Error messages
Operating system type and revision level
Detailed questions
Product warranties
For information about HP StorageWorks product warranties, see the warranty information website:
http://www.hp.com/go/storagewarranty
Registering your drive
Once you have installed and tested your HP StorageWorks drive, please take a few minutes to register
your product on the following website:
http://www.register.hp.com
To ensure your registration is complete, there are a number of questions on the electronic form that are
mandatory. Other questions are optional. However, the more you feel able to complete, the better HP
can meet your needs.
Subscription service
HP recommends that you register your product at the Subscriber’s Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
After signing up, you can quickly locate your products by selecting Business support and then Storage
under Product Category.
8
About this guide
HP websites
For additional information, see the following HP websites:
•
•
•
•
•
http://www.hp.com
http://www.hp.com/go/storage
http://www.hp.com/service_locator
http://www.hp.com/support/manuals
http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
storagedocs.feedback@hp.com. All submissions become the property of HP.
RDX Removable Disk Backup System
9
10
About this guide
1 Before you start
In this chapter:
•
•
•
•
•
•
“Overview” on page 11
“Which operating systems are supported?” on page 11
“How do I connect the drive to my server?” on page 11
“What are the mounting requirements for an internal device?” on page 12
“RDX Removable Disk utility” on page 12
“Using the HP StorageWorks CD-ROM” on page 12
Overview
The HP StorageWorks RDX Removable Disk Backup Systems is a removable, ruggedized, hard disk
drive system. This guide describes how to install and operate the HP StorageWorks RDX Removable
Disk Backup System. For a detailed product specification, please refer to our World Wide Web site
(http://www.hp.com).
1. Cartridge activity LED (located on cartridge)
2. Eject button/power LED
3. Emergency eject hole
Figure 1 Front view of the RDX Removable Disk Backup System
Which operating systems are supported?
HP RDX Removable Disk Backup Systems can be connected to servers running under Microsoft
Windows Server 2003, Server 2008 and XP Professional. Refer to our World Wide Web site
(http://www.hp.com/go/connect/) for the most recent information about the operating system versions
that are supported.
How do I connect the drive to my server?
For optimum performance the drive should be connected to a USB 2.0 port and it should be the only
device on the USB bus. Although the drive will function on USB 1.1, performance will be severely
degraded. See also “USB Configuration Guide” on page 35. Appropriate USB cables are supplied
with your RDX Removable Disk Backup System.
RDX Removable Disk Backup System
11
For internal drives, the USB 2.0 connection is via an internal port on the server’s system board, which
may be a standard Type A connector or a 4–pin header cable.
What are the mounting requirements for an internal device?
Mounting bay
You need one industry-standard, 5¼-inch, half-height bay in which to install the HP RDX Removable Disk
Backup System. Power requirements are:
Table 2 Power requirements
Voltage
Power consumption (Typical/Peak)
AC Adapter
Internal drive
External drive
+5VDC ±5%
+12VDC ±10%
+12VDC ±10%
7.5W / 13W
6.6W / 13W
N/A
Universal adapter, 100-240
VAC, 50-60Hz input
nl
Mounting hardware
For many servers, no mounting tray or rails are required. Devices simply slide into the server’s chassis
and are fixed with screws. Other servers have built-in trays or rails.
Rail kits for a number of industry-standard servers may be available. For more details refer to:
http://www.hp.com/go/connect.
Some servers use non-standard mounting rails and do not include spares. If this is the case with your
system, you will have to order these accessories from the server manufacturer before you can install the
RDX Removable Disk Backup System.
HP StorageWorks RDX Removable Disk utility
The CD-ROM supplied with your HP RDX Removable Disk Backup System contains a utility that enables
the Eject button and right-click eject method to operate correctly under the Windows operating system.
It should be installed immediately after you have connected the drive. This utility also contains basic
diagnostic tests.
Using the HP StorageWorks CD-ROM
The HP StorageWorks CD-ROM is a central source of information about your RDX Removable Backup
System with utilities for getting the best performance from your drive.
Use the HP StorageWorks CD-ROM to complete installation, as described in this guide, and to verify and
troubleshoot performance after installation. It helps you to:
•
•
•
•
•
12
Install the RDX Removable Disk utility which enables the eject function to operate correctly
Learn about your product
Register your product
Buy media online
Troubleshoot with the RDX Removable Disk utility
Before you start
2 Installing an internal RDX
Removable Disk Backup System
If you are installing an external RDX Removable Disk Backup System, please refer to
“Installing an external RDX Removable Disk Backup System” on page 21.
NOTE:
It is important to ensure that you connect your drive to a USB 2.0 port. The drive will work on a USB 1.1
port but performance will be severely degraded.
In this chapter:
•
•
•
•
•
•
“Prepare mounting bay” on page 13
“Attach mounting hardware” on page 14
“Install drive” on page 15
“Connect cables to the server” on page 16
“Attach USB and power cable to the RDX drive” on page 17
“Secure the RDX Removable Disk Backup System” on page 18
Prepare mounting bay
CAUTION:
To avoid personal injury or damage to the server or RDX Removable Disk Backup System, ensure that the
server is disconnected from the mains power supply while you install the drive.
1. Assemble the necessary tools and materials:
• Phillips screwdriver
• Flat-bladed screwdriver (if your server uses slotted screws)
• Torx screwdriver (if your server uses torx screws)
• Your server manuals (for reference during installation)
2. Perform a normal system shutdown and turn off the server and any connected peripherals.
RDX Removable Disk Backup System
13
3. Remove the cover and front panel from the server, as detailed in your server’s documentation.
As you work inside the server, you may have to disconnect other signal cables or power cables from
other devices to maneuver the new drive into place. If you have to do this, make a note of their
position and connections so you can put them back correctly later.
Figure 2 Removing cover from typical server
4. Remove the filler panel from a spare 5¼-inch bay of your server, as described in your server’s documentation. Keep any screws for use in “Secure the RDX Removable Disk Backup System” on page 18.
5. You are now ready to install your RDX Removable Disk Backup System.
Attach mounting hardware
If your server requires special rails or other hardware to install the RDX Removable Disk Backup System,
mount them on the drive now. If your server does not require special mounting hardware, proceed to
“Install drive” on page 15 now.
CAUTION:
Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is
available. If not, after you have disconnected power from the server and removed the cover, touch a bare
metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it.
HP ProLiant servers
Different models of server require different mounting methods. The server may also incorporate
a locking mechanism to hold the RDX Removable Disk Backup System in place. See
“Secure the RDX Removable Disk Backup System” on page 18.
Please check your HP ProLiant server documentation to ascertain the correct method of mounting, and
to check whether mounting hardware is provided with the server.
• Mounting rails: Some HP ProLiant servers, such as ML530 and ML570, require mounting rails.
These may be metal or plastic rails attached to the filler panel of the server’s drive bay. Use a
regular Phillips screwdriver to attach the appropriate rails. Use the M3 screws provided with the
server. If in doubt, refer to your HP ProLiant server documentation.
14
Installing an internal RDX Removable Disk Backup System
• Mounting screws: Other HP ProLiant server models, such as ML350 and ML370, require the use
of special locating screws with no mounting rail. Use a Torx screwdriver to attach the appropriate
screws. You may need to purchase the M3 screws separately.
Other servers
Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for instructions.
• If you are installing on a server that requires a tray, place the RDX Removable Disk Backup
System in the tray.
• If you are installing in a server that requires mounting rails, fasten the rails to the RDX Removable
Disk Backup System.
• Some servers have snap-on mounting rails attached to the filler panel. These can be removed and
attached to the RDX Removable Disk Backup System with screws.
Install drive
Slide the RDX Removable Disk Backup System into the open bay, aligning the tray or rails with the slots
in the bay, as shown in Figure 3 on page 15.
Figure 3 Installing RDX Removable Disk Backup System
If your server does not use mounting hardware, check that the holes in the chassis are aligned with the
holes in the side of the RDX Removable Disk Backup System.
Do not secure the RDX Removable Disk Backup System at this point because you may have to move it
to get the cables into place.
RDX Removable Disk Backup System
15
Connect cables to the server
Decide which USB cable to use
Look at the diagram on the inside of the side panel of the server to establish whether the server has an
internal USB port and its location. This may be a Type A USB connector or a special 5–pin connector
with one pin missing for keying.
Three USB cables are supplied with your RDX Removable Disk Backup System.
• Many HP ProLiant servers have the special USB connector on the system board, which may be
orientated vertically or horizontally. Two cables are supplied for connecting to a special USB
connector because there are two types of pin layout.
Figure 4 Orientation of special ProLiant internal connector
• Other servers have a Type A internal USB port, possibly on the server’s system board or on an
internal USB card; this option uses the standard USB cable.
Connect the USB cable to the server
Use the cable supplied with the RDX Removable Disk Backup System to connect to the server.
• If your server has a standard USB port with a Type A (flat) connector, use the supplied, standard
USB cable. You can use cable ties to tidy excess cable length.
16
Installing an internal RDX Removable Disk Backup System
Figure 5 Connecting to a standard USB port
• If your server has a special USB port, use the supplied, special USB cable, as illustrated in
Figure 6 on page 17. Select the special cable that is appropriate for the pin layout on the
USB port.
Figure 6 Connecting to a special USB port
Attach USB and power cable to the RDX Removable Disk Backup System
NOTE:
The drive is not powered from the USB bus. It must be connected to the server’s power supply.
1. Connect the Type B (square) connector on the USB cable to the internal RDX Removable Disk
Backup System.
RDX Removable Disk Backup System
17
2. Attach a spare power cable from the server’s internal power supply to the power connector.
1 and 4. power cable
3. RDX Removable Disk Backup System
2 and 5. USB cable
6. server’s power supply
Figure 7 Attaching USB and power cable
Secure the RDX Removable Disk Backup System
NOTE:
The server latches and side views of your server model may not be exactly the same as shown in the
illustrations. Please refer also to you server documentation.
18
Installing an internal RDX Removable Disk Backup System
Mounting hardware used (HP ProLiant)
Ensure that you use the correct mounting rails or locating screws, as described in
“Attach mounting hardware” on page 14. The server also incorporates a locking mechanism to hold
the RDX Removable Disk Backup System in place.
1. Push the server latch down to lock the drive into position.
2. Ensure blanking plates are in place over empty bays and replace the cover on the server.
No mounting hardware used
1. Use the M3 screws provided with the server. Check that the holes in the chassis are aligned with
the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws,
as shown in Figure 8 on page 19.
1. M3 screws, supplied
Figure 8 Securing drive, no mounting hardware used
2. Ensure blanking plates are in place over empty bays and replace the cover on the server.
RDX Removable Disk Backup System
19
20
Installing an internal RDX Removable Disk Backup System
3 Installing an external RDX
Removable Disk Backup System
If you are installing an internal RDX Removable Disk Backup System, please refer to
“Installing an internal RDX Removable Disk Backup System” on page 13.
In this chapter:
• “Connecting the power and USB cables” on page 21
Connecting the power and USB cables
An external HP RDX Removable Disk Backup System will operate using any voltage in the range 100–240
volts (0.7 A, 50-60 Hz). No adjustment is needed.
A USB cable, a power cable and universal adapter are provided with your RDX Removable Disk
Backup System.
RDX Removable Disk Backup System
21
1. Plug the Type B (square) connector on the USB cable into the socket on the back of the RDX
Removable Disk Backup System and connect the Type A (flat) connector to the server.
Figure 9 Connecting the USB cable
2. Plug the rounded end of the AC adapter into the RDX Removable Disk Backup System and use
the supplied power cord to plug the AC adapter into a power outlet. (The supplied power cord
is appropriate for your geographical region.)
NOTE:
The RDX Removable Disk Backup System is not powered from the USB bus. It must be
connected to the mains power supply.
Figure 10 Connecting the power cable
22
Installing an external RDX Removable Disk Backup System
4 Operating your RDX Removable
Disk Backup System
In this chapter:
•
•
•
•
•
“Install the RDX utility” on page 23
“Front panel” on page 23
“Media” on page 24
“Loading and unloading” on page 25
“Removing power from the unit” on page 26
Install the RDX Removable Disk utility (Windows only)
The RDX Removable Disk utility ensures that the eject function operates correctly under Windows. It is
found on the HP StorageWorks CD-ROM supplied with your RDX Removable Disk Backup System and
should be installed before you start to work with the unit.
NOTE:
If the RDX utility is not installed, the eject button and the right-click eject method may not work properly.
NOTE:
You must be logged in as the Administrator or have administrator privileges to install the software.
1. Insert the supplied CD into the CD-ROM drive on the server.
2. The CD should automatically start the installation process.
If it does not start automatically, locate the RDXInstallationWizard.exe program on the CD-ROM
and double-click to run it manually.
3. Follow the instructions on the screen and restart the server when asked to do so.
4. Your RDX Removable Disk Backup System is now ready to use.
Front panel
The front of the RDX Removable Disk Backup System has an opening for inserting cartridges. A protective
door covers the opening. For more information about LEDs see“Understanding the LEDs” on page 28.
RDX Removable Disk Backup System
23
1. cartridge activity LED
2. eject button / power LED
3. emergency reset hole
Figure 11 Front panel
NOTE:
On the internal model, the Eject button is to the right of the cartridge slot.
Media
For best performance we recommend HP branded media. The RDX Removable Backup System supports
any HP RDX cartridge. Cartridges are available in different capacities to support your storage
requirements. Order online at: http://www.hp.com/go/storagemedia.
Write-protecting cartridges
If you want to protect the data on a cartridge from being altered or overwritten, you can write-protect the
cartridge.
1. Eject the cartridge from the RDX Removable Disk Backup System.
2. The write-protect tab is on the rear of the cartridge, see “Inserting a cartridge” on page 25.
• When the cartridge is write-protected, the padlock icon is closed.
• When the cartridge is write-enabled, the padlock icon is open.
Handling cartridges
Although cartridges are ruggedly built, they must be handled with care to ensure data integrity and long
life. Observe the following precautions:
•
•
•
•
•
•
24
Store cartridges in their protective cases when you are not using them.
Do not stack cartridges.
Keep cartridges away from dust, dirt and moisture.
Avoid direct sunlight, heat sources and temperature extremes or rapid changes in temperature.
Do not drop cartridges or handle them roughly.
Never try to force the cartridge into the unit. If it is difficult to insert, check the
orientation and try again. Use the keyed corner as a guide to correct alignment, see
“Inserting a cartridge” on page 25.
Operating your RDX Removable Disk Backup System
Loading and unloading
Inserting cartridges
1. Insert a cartridge into the unit with the keyed corner facing the upper left corner of the RDX
Removable Disk Backup System. The cartridge fits in only one orientation. (The write-protect tab is
on the back right of the cartridge.)
2. Push the cartridge gently into the unit until it locks into place with a clicking sound.
1. write protect tab
2. keyed corner
Figure 12 Inserting a cartridge
Removing cartridges
There are two ways to eject a cartridge under normal operation.
If the eject function does not operate correctly, see “Emergency eject” on page 30.
Unload using the mouse right-click method (Windows™ only)
1. Locate the drive letter for the device in Windows Explorer.
2. Right click on the device and select Eject.
3. The RDX Removable Disk Backup System completes any task it is currently performing and ejects
the cartridge. When the cartridge has been ejected by the unit, grasp the exposed sides of the
cartridge and pull it straight out.
RDX Removable Disk Backup System
25
Unload using the eject button
1. Press the Eject button on the front panel.
1. cartridge activity LED
2. eject button
Figure 13 Ejecting a cartridge
NOTE:
On the internal model, the Eject button is to the right of the cartridge slot.
2. The drive completes any task it is currently performing and ejects the cartridge. When the cartridge
has been ejected by the unit, grasp the exposed sides of the cartridge and pull it straight out.
Removing power from the unit
To ensure reliable operation, do not remove power from the unit during read, write, search, load and
unload activities.
26
Operating your RDX Removable Disk Backup System
5 Troubleshooting
In this chapter:
•
•
•
•
•
•
•
•
•
“General Procedure” on page 27
“Using the RDX utility for diagnostics ” on page 30
“Understanding the LEDs” on page 28
“Emergency eject” on page 30
“RDX Removable Disk Backup System does not appear in Device Manager” on page 31
“Unit performance seems slow” on page 31
“Write error” on page 31
“Firmware download fails with Windows Server 2003” on page 31
“System will not complete boot process” on page 31
General Procedure
If a problem occurs, the first step is to try to establish whether the problem lies with the cartridge, the
drive, the host server and connections, or the way the system is being operated.
Has the system just been installed?
There could be an installation problem:
1. Check through the information in the relevant installation chapter of this guide.
2. Check the power connectors and USB cabling.
3. Are you connected to a USB 2.0 port? Are there any other devices attached to the
same USB hub/controller? Remove extra devices if they are not necessary. See also
“USB Configuration Guide” on page 35.
4. Check the environmental conditions against the specified limits, see http://www.hp.com.
5. Are appropriate drivers and application software installed on the host?
Are you using new cartridges or a different brand of cartridge? Have you been using the particular
cartridge for a very long time?
The problem could lie with the cartridge:
1. Check that you are using an RDX cartridge.
2. Check that the cartridge is not damaged.
3. Has the cartridge been write-protected, see “Write-protecting cartridges” on page 24?
4. Try the operation again.
5. If the problem still occurs, try using a different cartridge.
6. If the problem is still there, the problem probably lies with the drive or the host server.
Has the drive been moved recently? Have any cables been disconnected and reconnected? Has the
environment changed—unusually hot, cold, damp or dry? Has there been dust or dirt near the drive.
Have reasonable precautions against static been taken?
The problem could lie with the drive:
1. Check the cables and connectors.
RDX Removable Disk Backup System
27
2. If the problem persists, check the environmental conditions against the specified limits (refer to
http://www.hp.com). Perhaps move the drive to a more suitable site.
Has a new operating system been installed in the host server? Has new backup software been installed?
The problem could lie with the host or the software. Consult the server’s operating manuals, the software
manual, or seek help from a service engineer.
Understanding the LEDs
Figure 14 Front panel with LEDs
1. cartridge activity LED
3. emergency reset hole
28
Troubleshooting
2. eject button / power LED
Power LED
Table 3 Power LED
LED Status
Meaning
Action required
OFF
No power
Check the power cable connection and replace the cable
if necessary. You can use the power cable from your
monitor or another device to check that the connection is
working.
If the power supply is present and the LED remains off,
power cycle or reset the drive. If it still fails, call for
service.
Steady GREEN
The drive is ready
for operation
None. This is normal.
Blinking GREEN
Ejecting
None. The unit is ejecting the cartridge.
Fault
The unit has detected a fault condition. This may be
because:
• the unit cannot eject the cartridge due to an
obstruction
• the internal electronics are damaged or
malfunctioning
Use a straightened paper clip in the Emergency Eject
Hole to remove a stuck cartridge, as described in
“Emergency eject” on page 30. If this does not resolve
the problem, run the RDX diagnostic application.
Prevent
None. The host server is accessing the media and the
user has pressed the eject button. The unit will blink
amber for a few seconds then return to steady green.
Wait for host access to complete, after which the unit
will eject the cartridge. If it does not, you may not be
running the correct RDX utility, see “RDX Removable Disk
utility” on page 12. Install the RDX utility and try again.
If necessary, use Windows Explorer to eject the cartridge
(right-click on the drive letter for the RDX Removable Disk
Backup System and select Eject).
Steady AMBER
Blinking AMBER
RDX Removable Disk Backup System
29
Cartridge Activity LED
Table 4 Cartridge LED
LED Status
Meaning
Action required
OFF
Not ready
The cartridge is not inserted correctly or the unit has no
power.
Make sure the cartridge is inserted correctly; it should
lock into place with a clicking sound. Check the power
cables.
Steady GREEN
The cartridge is
ready for operation
None. This is normal.
Blinking GREEN
Activity
None. The unit is carrying out a read, write or seek
operation.
Fault
The unit has detected a cartridge fault condition. Check
for the following fault conditions:
• The cartridge is not compatible with the RDX
Removable Disk Backup System
• The cartridge has been severely damaged
• The cartridge has not been fully inserted
If this does not resolve the problem, run the RDX
diagnostic application.
Steady AMBER
Using the RDX utility for diagnostics
The RDX Utility is a Windows™ application that allows you to diagnose problems with your RDX
Removable Disk Backup System. It is normally installed immediately after connecting the RDX unit to
ensure that the eject function operates correctly, see “Install the RDX utility” on page 23.
With the RDX utility, you can:
• Identify RDX Removable Disk Backup Systems attached to your server.
• Retrieve device and cartridge status information.
• Upgrade the firmware in the RDX Removable Disk Backup System.
• Test the unit and the cartridge.
To run the RDX Utility for Windows
Click Start > All Programs > RDX Utility > RDX Utility. For instructions on using the RDX utility, click Help.
Emergency eject
NOTE:
Do not emergency eject a cartridge while the cartridge activity LED is flashing.
If the cartridge does not eject, using either the eject button or the right-click eject methods, use the
following emergency eject hole method to recover the cartridge.
1. If using the internal RDX Removable Disk Backup System, turn off your server. If using the external
RDX Removable Disk Backup System, unplug the power cable.
30
Troubleshooting
2. Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see
“Front panel with LEDs” on page 28). Do not insert the object in the hole at an angle. Keep the
object straight and apply some force to eject the cartridge.
3. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and
pull the cartridge straight out.
4. Restart your server to reset the RDX Removable Disk Backup System. If using the external device,
remember to reconnect the power cable before restarting your server.
The RDX Removable Disk Backup System does not appear
in the Device Manager
If the unit does not appear in the Windows Device Manager and the power LED is green, follow these
steps to rescan the hardware:
1. Bring up the Device Manager:
• Right-click on My Computer.
• Select Manage .
• Select Device Manager.
2. Right-click on the top folder (this should be your server’s name). Select Scan for Hardware Changes.
3. You should see your RDX Removable Disk Backup System listed under Disk drives. If the device
does not appear, restart the server.
Unit performance seems slow
Make sure your unit is connected to a USB 2.0 port instead of a USB 1.1 port. For best performance
connect directly to a USB 2.0 root hub on the PC and not an external hub. If using an external hub, make
sure it is USB 2.0 compliant.
Be aware that the USB bus shares bandwidth between all USB devices connected to the systems,
including the RDX Removable Disk Backup System. The use of cameras, flash memory devices, and so on,
on the USB bus will decrease performance of the device. Remove extra devices if they are not necessary.
See also “USB Configuration Guide” on page 35.
Write Error
If the backup application reports a write error, follow these steps:
1. Verify that the write protect switch on the cartridge is set to the padlock open position.
2. Check the cartridge LED on the front of the cartridge. If this LED is amber, the cartridge is not
working properly. This may be due to severe damage to the cartridge. Run the RDX utility to obtain
more information about the failure.
3. Replace the cartridge if the error persists.
Firmware download fails with Windows Server 2003
If the firmware download fails with error invalid parameter and you are using Windows Server 2003,
check to ensure you have at least Service Pack 1 installed.
System will not complete boot process
Some versions of BIOS do not handle large USB removable media correctly. If your system will not
complete the boot process, follow the steps below:
RDX Removable Disk Backup System
31
1. Make sure you are using the latest BIOS for your system by checking http://www.hp.com/support
2. Disable USB boot in the BIOS and retry.
3. Attempt to eject the cartridge and retry boot, or boot with the RDX Removable Disk Backup System
disconnected.
4. If using a FAT32 formatted cartridge, reformatting to another file system may fix the problem.
32
Troubleshooting
6 Replacing an internal RDX
Removable Disk Backup System
In this chapter:
• “To disconnect your RDX Removable Disk Backup System” on page 33
• “To reconnect your RDX Removable Disk Backup System” on page 33
If your RDX Removable Disk Backup System proves to be faulty and cannot be repaired and it is still
covered by the original warranty, it will be replaced. HP will provide a replacement unit free of charge.
Based on availability and where geography permits, the replacement unit will be shipped for next
business day delivery. Same day or four-hour delivery may be offered at an additional charge where
geography permits. If you request HP to install the replacement unit, you will be charged for the travel
and labor costs of this service.
To disconnect your drive
1. Unpack your replacement RDX Removable Disk Backup System, and retain the packaging.
2. Power off the server and disconnect from the mains power supply.
3. Remove the cover from the server.
4. Observing normal anti-static precautions (see caution in “Attach mounting hardware” on page 14)
remove any screws that are holding the drive in place.
5. Disconnect the failed unit from the server’s power and USB cables and slide it carefully out of
the mounting bay.
6. Put the failed unit into the packaging that contained the replacement unit.
7. Return the faulty unit to your local HP Service Center. Instructions on where to return faulty units will
be shipped with the replacement unit.
You must ship the defective unit back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in HP billing you for the replacement.
HP will pay all shipping and part return costs and determine the courier/carrier to be used.
NOTE:
If you are not replacing the RDX Removable Disk Backup System immediately, you should
insert a blanking plate into the empty bay. Replace the cover on the server and secure
with screws, as appropriate.
To reconnect your RDX Removable Disk Backup System
Follow the step-by-step instructions in this User Guide.
RDX Removable Disk Backup System
33
34
Replacing an internal RDX Removable Disk Backup System
7 USB Configuration Guide
In this chapter:
•
•
•
•
“USB in HP StorageWorks devices” on page 35
“USB terminology” on page 35
“Setting up a USB network” on page 36
“USB cables” on page 36
USB in HP StorageWorks devices
The RDX Removable Disk Backup system is a USB 2.0 logo certified device. It supports the high-speed
USB transfer rate with a theoretical maximum transfer of over 50 MB/s. (The actual backup rate will be
less. This is defined by the transfer rate of the drive and the compressibility of the data.)
To benefit from the high-speed performance of the USB 2.0 interface, the RDX Removable Disk Baakup
System should be connected to its host system via a USB 2.0 port. Any USB hubs between the device and
the system port should also be USB 2.0 compliant.
To maximize device performance, minimize the use of other USB devices when using the RDX Removable
Disk Backup System.
USB terminology
The Universal Serial Bus, USB, is a communication interface where an intelligent host controls all the
network activity. A command from the host to a particular device is broadcast to all devices on the
network. A device waits for a command addressed to itself and then responds as requested. The host
determines how much of the overall USB network bandwidth a given device can use at any time. Any
given USB network has only one host.
Hubs act as command repeaters and multipliers. This allows many devices to be supported by one host.
A host command can arrive at the upstream port of the hub and be transmitted via the downstream ports
to many other device and hubs. (Likewise, device commands arriving at a downstream port are also
repeated upstream.) There is a special hub called a root hub. The root hub’s upstream port is connected
directly to the host. All USB systems have a root hub. This is why a system typically has more than one
USB port. All the USB ports on the system are connected to the host system via the root hub.
USB devices are not treated equally by the host.
• Periodic devices, which consist of interrupt and isochronous devices, are given a higher priority
than bulk transfer devices.
• Interrupt devices, such as keyboards and mice, typically send brief but important input information
to the system.
• Isochronous devices, such as web cameras, typically require timely transmission of data, such as
a video stream.
• Bulk transfer, such as printers and CD-ROM, must receive or transmit 100% accurate data. But
how fast or often the data is transmitted is not as important as the accuracy of the data.
The host will give network bandwidth priority to periodic devices and will share any remaining bandwidth
equally among any active bulk transfer devices.
USB supports many types of devices and three data transfer rates, low speed, full speed, and high speed.
(A keyboard does not need to transfer data to the system at the same speed as a cable modem.)
RDX Removable Disk Backup System
35
The transfer speed capabilities of a device are often referred to by the USB specification revision in which
the transfer rate was defined. Therefore a USB 2.0 Hub will support high, full and low speed, but a
USB 1.1 hub will only support full and low speed.
The USB specification was developed and is maintained by the USB organization. The USB organization
also conducts a certification program. The USB organization will issue the USB logo to a device,
which has passed a series of tests that verify the device has correctly implemented the USB interface,
as defined by the USB specification. There are many types of USB logos depending on which features
of the USB specification a device supports. A USB 2.0 logo-ed device correctly supports high, full,
and low speed data transfer.
Setting up a USB network
USB is very user friendly. The interface automatically assigns addresses to devices; you simply need to
connect a USB device to a USB port on a system using a USB cable. If you have many USB devices
or need to place a device away from your system, you may place up to a maximum of five USB hubs
between the device and host system and connect them with additional cables.
If you are using a high-speed (USB 2.0) device, make sure that the USB host at the system and all the
hubs between the device and host support high-speed (USB 2.0) transfer.
When using a bulk transfer device, such as an RDX Removable Disk Backup System, do not use other USB
devices that will place restrictions on the USB bandwidth available to the bulk transfer device.
If several USB devices requiring large amounts of the USB network bandwidth are to operate
simultaneously, an additional host must be added to the system. Each device must then be placed into
the separate networks starting at the different hosts. An additional host is typically a new USB HBA,
which plugs into the host system’s PCI slot, creating a new USB host that resides on the network. (Note:
if several USB adapters are placed into a system, demands on the bandwidth of the system bus will
constrain the USB devices’ performance.)
Always use USB logo-ed components in your USB network. This is the best and easiest method to
ensure reliable operation.
USB cables
USB cables are available in a variety of lengths. The maximum cable length is 5 meters. If you need to
place a USB device further than 5 meters from the system, you must use a hub.
Do not use USB cable extenders or couples. These are not recognized or approved by the USB
organization. The USB specification does not allow their use and they are likely to reduce the reliability of
the USB network or cause it not to work completely.
Internal and external USB devices use the same USB cables.
36
USB Configuration Guide
Index
A
attach mounting hardware
internal drive, 14
audience, 7
external drive
connect power cable, 21
connect USB cable, 21
installation, 21
B
F
backup software problems, 27
boot fails, 31
buttons
Eject, 25
Unload, 26
firmware download fails, 31
front panel, 23
LEDs, 24
LEDs, 28
front view, 11
C
H
cartridge, 24
handling, 24
loading, 25
unloading, 25, 26
write protect, 24
Cartridge activity LED, 24, 28, 30
cartridges
inserting, 25
problems, 27
removing, 25, 26
CD-ROM
contents, 12
connect power cable
external drive, 21
internal drive, 17
connect USB cable
external drive, 21
internal drive, 17
conventions
document, 7
text symbols, 7
D
device manager
disk not appearing in, 31
document
conventions, 7
related documentation, 7
documentation
HP website, 7
providing feedback, 9
E
Eject button, 25
eject button, 26
emergency eject, 30
handling cartridges, 24
help
obtaining, 8
host
problems, 27
HP
technical support, 8
I
inserting cartridges, 25
install drive
external drive, 21
internal drive, 15
installation
external drive, 21
internal drive, 13
problems, 27
RDX utility, 23
internal drive
attach mounting hardware, 14
connect power cable, 17
connect USB cable, 17
install drive, 15
installation, 13
prepare mounting bay, 13
secure drive, 18
USB cables, 16
which USB cable to use, 16
L
LED
cartridge activity, 24, 28
power, 29
troubleshooting, 28
loading cartridges, 25
RDX Removable Disk Backup System
37
M
media, 24
mounting requirements, 12
O
operating systems, 11
operating your drive, 23
P
performance, 31
power LED, 29
power requirements, 12
prepare mounting bay
internal drive, 13
R
RDX utility, 12
installation, 23
troubleshooting, 30
related documentation, 7
S
secure drive
internal drive, 18
slow performance, 31
Subscriber’s Choice, HP, 8
supported operating systems, 11
symbols in text, 7
38
T
technical support
HP, 8
service locator website, 9
text symbols, 7
U
unload
emergency eject, 30
Unload button, 26
unloading cartridges, 25
eject button, 26
mouse right-click, 25
USB cable
external drive, 21
internal drive, 16
USB cables
internal drive, 16
usb cables, 36
usb configuration guide, 35
usb network, 36
usb terminology, 35
using the drive, 23
W
websites
HP , 9
HP Subscriber’s Choice for Business, 8
product manuals, 7
write error, 31
write protect
cartridge, 24