Solutions Report - KONICA MINOLTA Singapore

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Solutions Report
A BLI Mobile Printing Solution Assessment  JANUARY 2014
Konica Minolta PageScope Mobile
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2014
Feature Set
Ease of Setup
Ease of Use
Compatibility
Security
Documentation
Global Business Readiness
OVERVIEW
Konica Minolta PageScope Mobile, available in an iOS version for Apple
devices as well as an Android version, is a free app designed to help office
workers capture and process documents in a more fluid and flexible way while
on the move. The solution enables users to print documents to, and receive
documents scanned from compatible Konica Minolta MFPs and printers.
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Konica Minolta PageScope Mobile Solutions Report
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Strengths
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Installs easily in minutes
•
Enables scanning directly from MFP to in-app My Documents folder
•
Prints emails and attachments from compatible email sources
•
Supports cloud service connections
•
Allows for easy organization of documents with customizable subfolders
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QR code authentication offers fast device connectivity
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Robust security features, including user authorization, secure printing and
password protection for in app folders and files
Weaknesses
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Lacks direct integration with social media
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Outlook Exchange support requires administrator intervention
•
Does not support older Microsoft Office formats for printing
iOS
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Android
No direct link to cloud services from main
app screen
Offers two additional main options (Camera
and Online Cloud, direct in-app connection to
cloud services)
Ability to preview all compatible file formats,
even those not supported for print
No direct preview of files offered (but is possible via additional apps installed, such as
Quickoffice)
16.5 MB app download size
13.39 MB app download size
BLI Recommendation
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Konica Minolta PageScope Mobile is a natural extension to the functionality of
Konica Minolta printers and MFPs as it enables users to easily scan from and print
to compatible devices using iOS and Android mobile devices. Featuring a clean and
intuitive interface, PageSope Mobile is easy to navigate and offers more functionality than some competing mobile print apps, including direct cloud support, good
file format compatibility (including Microsoft Office 2007 and later formats), robust
scanning functionality, user authentication and QR code authentication (which is a
straightforward process using a mobile device’s double cameras, enabling users to
easily view the QR code and position it quickly with the app’s grid).
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Konica Minolta PageScope Mobile Solutions Report
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The app’s performance was consistent and stable throughout the test period, the
latest release version supporting iOS 7 proving to be much more reliable than its
predecessor, and it produced very good output quality when printing a range of file
formats in BLI’s tests. Given its above-average feature set, comprehensive security
and tracking features and direct cloud connectivity, PageScope Mobile is a very
good mobile print app and, at no additional cost, brings significant added value to
Konica Minolta customers.
Product Profile
Product: PageScope Mobile
Version: 3.1 (iOS 7); 2.2.0 (Android)
Software Developer: Konica Minolta
Server Requirements: Not applicable
Mobile Device Requirements: Apple iPad/iPad 2/iPad 3rd/4th Generation, iPhone 3GS/iPhone 4/iPhone 4S/
iPhone 5/iPhone 5S, iPod Touch (5th Generation) running iOS 5.0 or higher;
Android devices running Android OS 2.2, 2.3, 3.1, 3.2, 4.0, 4.1 or 4.2.
Supported Devices: PageScope Mobile app is compatible with the colour Konica Minolta bizhub
C754e/C654e, C754/C654, C652/C552/C452, C652DS/C552DS, C554e/
C454e/C364e/C284e/C224e, C554/C454/C364/C284/C224, C360/C280/C220,
C451/C550/C650, C203/C253/C353, C35, C25, C35P, C20/C20P, magicolor
4750EN, 4750DN, bizhub PRO C6000L + IC-601; as well as the monochrome
Konica Minolta bizhub 754/654, 652/602/552/502, 423/363/283/223, 751/601,
501/421/361, 42/36, bizhub PRO 951, bizhub 40P, 4700P/4000P/3300P.
Suggested Retail Price: Free download.
Availability: The solution is available from the Apple iTunes Store and Google Play Store.
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Feature Set
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Konica Minolta PageScope Mobile offers one of the most comprehensive feature
sets of free mobile printing solutions tested by BLI. Although output for documents
is limited to letter/A4 sizes (and output size cannot be selected when printing
images or email content), users can select plenty of other output options, including
duplex, collate, hole punch, offset, staple, and monochrome or colour print. Additionally, users can select the paper tray and N-up printing (offering from 2-in-1 up to
16-in-1). Conveniently, the user can set defaults for any or all of these settings, and
also save them as Favourites, so that they will be enacted any time they print a job,
eliminating the need for users to select them every time they print.
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Konica Minolta PageScope Mobile Solutions Report
PageScope Mobile supports printing of a wider than average range of document
types, including PDF, Compact PDF, TIFF, JPEG, PNG, BMP and GIF, as well as
DOCX, PPTX and XLSX. In addition, XPS files can be printed, but not previewed in
the app; older Microsoft Office file formats—DOC, PPT and XLS files—can be previewed in the iOS app, as can all other supported files, but not printed. In BLI’s tests
with a variety of file types, there were no issues with processing even with large
image files and the output quality was quite good, when compared with output from
the PC, and of a higher standard compared with that seen with other similar mobile
print apps tested recently; for example, type was well formed and clearly legible.
Users can transfer files to the My Documents folder for printing from a number
of sources, including a cloud service such as Google Docs and scanning from a
bizhub MFP. Unlike some other mobile print apps, users can also print documents
downloaded as email attachments from Gmail, Yahoo and Mobile Me accounts if
they are among the supported file types. While Microsoft Exchange/Outlook isn’t
supported directly, Konica Minolta says users can retrieve mail from their Exchange
Server using the IMAP protocol if the Exchange server is configured to enable IMAP
connectivity and SSL is used for authentication. If NTLM Windows authentication is
enabled, PageScope mobile will not support the Exchange Server. Similarly, items
located in cloud storage—Android users can directly connect to Google Docs,
Evernote, Dropbox and Office 365 via the Online Storage option on the app’s home
screen—can be downloaded to the device or deleted. Downloaded files appear
in the My Documents folder, where they can be printed or emailed from within the
app. However, unlike some other mobile print apps, PageScope Mobile does not
offer direct integration with social media, nor does it feature file-sharing capability
directly from a workstation PC, although the app is compatible with Dropbox for
moving files from a PC to the mobile device.
Beyond printing and emailing, the app also supports scanning to the mobile device
from supported printers and MFPs. Users can set a number of parameters prior to
initiating the scan, such as the scan size (auto detect, A3, A4, 8.5 x 14 in, 8.5 x 11 in),
resolution (from 200 dpi to 600 dpi), colour mode (full colour or monochrome) and
original type (text, photo or a combination of both). Moreover, PageScope Mobile
supports PDF, Compact PDF, TIFF, JPEG, XPS and Compact XPS formats—a wider
selection of file types than supported by some other similar apps. Once a scanned
file is received, users can opt to save it to My Documents, send it to a cloud storage
repository, print it or attach it to an email. Additionally, the Android version allows
for photos to be taken with the mobile device’s camera (this feature is also currently
supported by the iOS app for iPhone). Being able to take a photo within the app
and instantly print is a benefit not offered by all other apps; it is useful for mobile
workers as it saves the extra step of taking a photo with the device camera, then
opening the app to print it.
The app also features a number of security features that are not offered by similar
apps tested by BLI, including secure print, user authentication and encryption. Plus,
administrators can opt for account tracking to monitor individual or department
usage, in collaboration with Konica Minolta’s PageScope Enterprise Suite.
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Konica Minolta PageScope Mobile Solutions Report
Ease of Setup 
The PageScope Mobile app downloaded very quickly from the Apple iTunes store
and Google Play Store (download file sizes are 16.5 MB and 13.39 MB, respectively). Configuration was straightforward, although the app—given its more extensive feature set compared with other OEM mobile apps—does require administrator
support to set up security settings, configure email accounts and enable WebDAV
scan and receive authorization.
Download and installation of the
Android app took just minutes from
the Google Play Store.
Once the app is installed, the “Select Printer” icon on its main screen opens a
menu for device discovery, which can be conducted using three methods: auto
discovery, manual input and QR code registration. The latest version now supports
device connectivity via a QR code, which the user can generate by registering the
device on the Konica Minolta website. Users need to navigate to the mobile solution page on Konica Minolta’s website and then select the ‘Generate your own
QR code” link found on the main page; this launches a new browser window
(http://www.pagescope.com/cqr2/) for users to input the device’s IP address and/
or host name; there is a tickbox option to hide the IP address from the QR code
graphic for added security. It takes seconds to process and generate the QR code,
and once the action is completed, users simply print out the QR code either directly
from the website, or they can request a file to be emailed to them so they can keep
it on file for future reuse.
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Konica Minolta PageScope Mobile Solutions Report
Creating the QR code is a very easy process; Konica Minolta’s website offers clear
step-by-step graphical instructions. When the QR code is generated, it can be
printed off and affixed on the device.
PageScope Mobile supports automatic discovery of multiple devices and allows
users to select one as the default. In BLI tests with the bizhub C284, both the
Android and iOS apps were able to connect successfully to the printer automatically in less than a minute.
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Konica Minolta PageScope Mobile Solutions Report
‘Select Printer’ option offers automatic, manual and QR code device discovery.
Administrators also have significant control over security features from the MFP,
including the ability to set up user authentication on the device and also secure
printing, encryption and account tracking (in combination with the server-based
PageScope Enterprise Suite solution), which is a big advantage over other OEM
mobile print apps BLI has recently tested. This high level of administrative control
is important for tracking usage for billing purposes, as well as for controlling user
access to MFPs or particular functions of those MFPs.
Setting up email and cloud connectivity was also simple, with clear, intuitive menus
leading the user through the process of adding multiple email accounts and linking
with Google Drive. The WebDAV Scan Receive feature, listed as a main menu choice
on the app’s homepage, offers users the ability to choose either the My Documents
folder or an online repository (Dropbox account, Evernote, Google Drive or a Shared
file server folder) as the destination for scanned documents. Users can edit the
default file name as well, which is valuable given that the default string of numbers
does not signify anything useful with which to identify the file.
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Ease of Use
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Konica Minolta PageScope Mobile features a clean, icon-based menu that’s pleasing to the eye and easy to navigate. The user interface on the iOS app’s home screen
consists of six icons: My Documents, Mail, WebDAV Scan Receive, Scan, Web and
Photo, plus smaller icons for Help, Settings and Select Printer. The Android version
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Konica Minolta PageScope Mobile Solutions Report
of the app has two further icons—Camera, which launches the device’s camera
feature, and Online Storage, which provides direct access to cloud services.
PageScope Mobile homepage screen. The Android app (left) offers two additional
in-app options: Camera and Online Storage.
Tapping on My Documents will open up a folder listing all items that have been
scanned—or transferred from other sources, including a cloud service such as
Google Docs—and stored on the device. Thanks to the intuitive user interface,
documents can be easily organized, renamed, moved, deleted, emailed, or opened
in other apps available on the device. Conveniently, items in My Documents can be
organised into subfolders and users can rename files.
My Documents (iOS version, left) offers a very handy preview feature of supported
formats, and even previews formats not supported for print. The Android version
(right) offers a more basic user interface.
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Konica Minolta PageScope Mobile Solutions Report
One plus point for the iOS version is that all common file formats can be previewed,
even formats not supported for print, such as older Microsoft Office formats—
.DOC, .PPT and .XLS—can still be previewed. Conversely, there is no preview feature for My Document files stored on the Android version, instead a generic graphic
icon is displayed each time a file is selected, which is not at all useful for the user.
According to the vendor, the only way to preview documents on the Android platform is to open it with one of the other apps stored on the device e.g., opening a
PDF file via Adobe Reader or an Office document using Quickoffice, a free app from
Google; this involves additional user steps, and therefore is not as convenient as
the iOS version.
Tapping on a file in My Documents will launch the print settings page, but without a
preview of the file.
The Android app is not as intuitive to use as its iOS counterpart. In addition to its
lack of a direct preview feature, accessing a comprehensive list of actions (Upload to
Online Storage, Move, Share, My Document Settings, File Lock and Copy) requires
users to tap on a filename and hold for a few seconds to bring up additional icons
on the top tool bar, one of which will offer all the aforementioned actions. iOS users
on the other hand simply need to select a file in the My Documents folder and tap
on the arrow action button on the bottom left menu bar to bring up the same list of
options. Furthermore, the iOS app offers a slightly better overall user experience;
for example, the My Documents main screen is always visible when selecting a file
to print or email so that the user can easily navigate back, whereas when using the
Android app, each action or selection taken in My Documents subsequently leads
the user out of one screen and into a new one, rather than being contained within
one environment.
The Mail icon opens a user’s connected email inboxes, which are configured via
the app’s settings menu. The Android app allows automatic access for Gmail, and
both platform versions offer settings for IMAP and POP email addresses. These are
presented in a menu, with users selecting which service they’d like to connect to
and then entering login information. Interestingly, documents emailed from both the
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Konica Minolta PageScope Mobile Solutions Report
in-app My Documents folder and the Camera Roll are delivered from the primary
email account associated with the mobile device, not the default email linked within
the app (if the two are different, as tested). From an email folder, messages can be
selected for print, contacts included on a particular message can be added directly
to the mobile device’s address book, and compatible email attachments can be
saved into the My Documents folder. Users can adjust the number of displayed
messages (25, 50, 75, 100 or 200) and switch on an ‘ask before deleting’ option
in the Mail settings menu. During BLI’s tests, email content and compatible file
attachments printed with no issues for either Android or iOS app versions. When
assessing the Mail feature, the iOS app email account displays the entire folder
tree—Inbox, Sent items, Draft, Important, Spam, Starred and Trash—which greatly
aids the ease of retrieving and storing emails; the Android version simply lists the
contents of the Inbox only and BLI analysts were unable to find any settings that
could display the full folder directory.
The Camera icon on the Android app opens the device’s built-in camera directly
from within the app. Taking a photo creates a preview, and once the user accepts
the picture, the app automatically opens a print window and saves a copy to the
device’s Camera Roll, which is accessible via the Photo icon. As with My Documents, items from the Camera Roll can be printed or emailed directly. By clicking
on the Photo icon, users are presented with an option to view images stored on the
Camera Roll and user-created Photo Albums (iOS version), with the latest saved
image shown first. The Android Photo icon will launch a screen housing various
app options, including the ‘Gallery’ device app. Users can choose to launch the
appropriate app ‘Just Once’ or ‘Always’, therefore, should the user select ‘Always’
for the ‘Gallery’ app, PageScope Mobile will default to this choice when the Photo
icon is selected.
To scan using WebDAV, users must enter the hostname and port on the MFP touchscreen; fortunately, this information can be saved in the MFP’s address book if
the mobile device’s IP address is fixed. Closing the app window terminates ongoing file transmissions, and scanned data is saved in My Documents or a specified
user-created folder within My Documents. Users are able to configure scan settings
based on parameters available on the selected MFP, these may include resolution,
colour mode, original type and format. Files are named automatically with a series
of letters and numbers, but can easily be named at the device’s control panel or
renamed later within the My Documents folder, unlike with some other apps tested
by BLI.
The Web icon opens a Web browser within PageScope Mobile. Bookmarks cannot
be imported from Safari or exported from PageScope Mobile, which is comparable
with most apps, but a downside for users who frequently visit a large number of
sites. In order to print from a site, the browser converts a selected Web page for
output, with an option to print a selection from the site or the entire site. In BLI’s
testing, the app was able to print Web content, featuring a mix of text and images
and several pages in length, with no issues and output was of a good standard. This
is an excellent step up, particularly for iOS users, as the previous iteration was not
as stable and did crash several times.
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Konica Minolta PageScope Mobile Solutions Report
Compatibility 
As seen with most OEM mobile print apps tested by BLI, the PageScope Mobile
app is compatible only with the manufacturer’s own devices, albeit the range is
extensive. These include: the colour Konica Minolta bizhub C754e/C654e, C754/
C654, C652/C552/C452, C652DS/C552DS, C554e/C454e/C364e/C284e/C224e,
C554/C454/C364/C284/C224, C360/C280/C220, C451/C550/C650, C203/C253/
C353, C35, C25, C35P, C20/C20P, magicolor 4750EN, 4750DN, bizhub PRO
C6000L + IC-601; as well as the monochrome Konica Minolta bizhub 754/654,
652/602/552/502, 423/363/283/223, 751/601, 501/421/361, 42/36, bizhub PRO
951, bizhub 40P, 4700P/4000P/3300P.
As for mobile device support, PageScope Mobile 3.1 is compatible with Apple iPad/
iPad 2/iPad 3rd/4th Generation, iPhone 3GS/iPhone 4/iPhone 4S/iPhone 5/iPhone
5S, and iPod Touch (5th Generation) devices running iOS 5.0 or later. The PageScope Mobile 2.2.0 Android version works with devices running Android OS 2.2,
2.3, 3.1, 3.2, 4.0, 4.1 or 4.2. There is no support for BlackBerry devices, or Windows
Phone devices, as BLI has seen in some enterprise-centric server-based mobile
printing solutions, but offering the app on the two most commonly used operating
systems for mobile devices is comparable with other print app solutions.
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Security 
To ensure that only authorised users can print to the device, PageScope Mobile
requires mobile device users to log in using the same procedure as configured for
the MFP, which can be either using username and password login data stored on
the device or on an External Server (which uses Active Directory/LDAP as a means
of authentication) or Enhanced Server (which uses PageScope Enterprise Suite to
authenticate users).
Unlike most OEM mobile print apps tested by BLI, PageScope Mobile can also
support secure print release, working in collaboration with Konica Minolta’s central
server solution, PageScope Authentication Manager (part of PageScope Enterprise
Suite). This solution offers centralized control of user access and rights to compatible MFPs in the office, allowing the administrator to set limits on the use of colour
printing, as well as to safeguard the output and distribution of documents in the
workplace by setting simple user authentication to access stored jobs at the device.
This solution comes at a cost, but the ability to set parameters for colour printing
and release required jobs stored at the MPF can help reduce consumable costs and
minimize paper waste.
Just like when printing from the desktop, secure printing with PageScope Mobile
allows a user to enter a user name and password on the mobile device when printing, their document is then held at the device until the user enters the same user
name and password at the MFP in order to release the job. The user can be set as
a Public User or Recipient User. Public Users can be set up from the MFP, allow-
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Konica Minolta PageScope Mobile Solutions Report
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ing the device to offer basic functionality, such as monochrome scanning, for any
users who walk up to the device without a password. Users who enter a password
are able to access more advanced functionality. A user may also enter an optional
Encryption Passphrase for a file, in which case the password must be entered to
open or print the file. Conveniently, these settings may be saved as defaults within
the app.
Users can password-protect access to the My Documents folder.
In addition to these print security features, PageScope Mobile’s WebDAV Scan and
Receive function features an option to password-protect scanned files, while the
whole My Documents folder can be password-protected via the My Documents
Settings option from the main UI Settings menu; users can set their own unique
password (minimum four characters, maximum 20 characters).
Company Profile
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Vendor: Konica Minolta, Inc.
Web: http://www.konicaminolta.com
Status: Konica Minolta, Inc., Tokyo, Japan; publicly traded on the Tokyo Stock Exchange
2011
Revenues: 37,519 million ¥
Employees: 41,800 (worldwide)
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Konica Minolta PageScope Mobile Solutions Report

Documentation

Konica Minolta PageScope Mobile is straightforward enough to use that extensive
documentation is not required; as with several other OEM mobile print apps, there
is no accompanying PDF guide available. However, Konica Minolta provides a very
comprehensive FAQ for the iOS and Android app versions on its website, alongside
several useful videos showcasing some of the app’s capabilities. Users can also
access a Help document, available via the “?” icon on the app’s title bar, to troubleshoot potential problems.
Users can easily access help and FAQs via Konica Minolta’s website; it provides
operational support for both Android and iOS versions.
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
Konica Minolta PageScope Mobile Solutions Report
Global Business Readiness 
Konica Minolta is a global company with a major presence in all regions of the
world. At present, PageScope Mobile is available worldwide and the app is offered
in English, Chinese (simplified and traditional), French, German, Italian, Japanese,
Korean, and Spanish.
BUYERS LABORATORY LLC • North America • Europe • Asia
John Lawler, CEO
Anthony F. Polifrone,
Managing Director
Gerry O’Rourke, Managing
Director, BLI International
Patti Clyne, VP of Sales
Daria Hoffman,
Managing Editor
Dr. Simon Plumtree,
European Managing Editor
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Lynn Nannariello,
Assistant Managing Editor
Carl Schell,
Associate Editor
Pete Emory, Manager
of Laboratory Testing
Tracie Hines, Senior Editor,
Competitive Analysis Reports
Dan DiGiacomo,
Associate Editor
Martin Soane,
European Lab Manager
Jamie Bsales, Senior Product
Editor, Solutions
Priya Gohil,
Senior Editor
Pia Beddiges, Manager
of Competitive Services
George Mikolay, Senior Product
Editor, A3 MFPs
Jessica Schiffenhaus,
Research Editor
T.R. Patrick, Art Director
Marlene Orr, Senior Product
Editor, Printers and A4 MFPs
David Sweetnam,
Head of European Research
and Lab Services
Lisa Reider, Senior Product Editor,
Scanners and Environmental
Anthony Marchesini,
IT Director
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