Model 5000CE EMV Card Reader Upgrade Kit Installation Manual

Model 5000CE
EMV Card Reader Upgrade Kit
Installation Manual
Part Number 7900001515
Version 1.03
March 17, 2015
© 2015 Nautilus Hyosung, Inc. All Rights Reserved.
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Table of Contents
Overview ................................................................................................................................................. 4
Updating the Software to Support the EMV Card Reader.................................................................................... 4
Installation Procedures ............................................................................................................................... 6
1. Tilt the Front Panel Forward .......................................................................................................... 6
2. Remove the Existing Card Reader .................................................................................................. 6
3. Install the EMV Card Reader ......................................................................................................... 7
4. Attach the Standard Cable ........................................................................................................... 7
5. Power ON the ATM ..................................................................................................................... 7
6. Configure the EMV Card Reader .................................................................................................... 8
7. Power OFF the ATM .................................................................................................................... 8
8. Disconnect and Remove the Standard Cable ................................................................................... 8
9. Move the Receipt Printer .............................................................................................................. 8
10. Remove the Metal Cover over the I/O and Main Boards .................................................................... 9
11. Confirm that the Main Board has Battery Back-up ........................................................................... 9
12. Remove the Main Board ........................................................................................................... 10
13. Disconnect Connectors on the I/O Board .................................................................................... 10
14. Remove the Metal Support Bracket ............................................................................................. 11
15. Remove the I/O Board ............................................................................................................. 11
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16. Attach the Enhanced Cable Power Connectors to the I/O Board....................................................... 12
17. Place the I/O Board back into Position ........................................................................................ 13
18. Reattach the I/O Board ............................................................................................................ 14
19. Reattach the Metal Support Bracket ............................................................................................ 14
20. Reattach the Connectors on the I/O Board .................................................................................. 15
21. Reattach the Main Board .......................................................................................................... 15
22. Reattach the Metal Cover over the I/O and Main Boards ................................................................. 16
23. Attach the Enhanced Cable....................................................................................................... 16
24. Reposition the Receipt Printer ................................................................................................... 17
25. Secure the Front Panel Back in Place ......................................................................................... 17
26. Power ON the ATM .................................................................................................................. 17
27. Confirm the EMV Card Reader Connection ................................................................................... 17
28. Perform Diagnostic Tests on the EMV Card Reader........................................................................ 18
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Overview
The 5000CE EMV Card Reader Upgrade Kit (Part Number # 7900001515), includes two different
Card Reader Interface Cables; a Standard Cable and an Enhanced Cable with Power Connectors:
Enhanced Cable
Power Connectors
Standard Cable
Enhanced Cable
The Board Revision Level of the I/O Board on the ATM will determine which cable is required
for the installation. Since most ATMs will be able to use the Standard Cable, the following
instructions will guide you through the installation utilizing that cable. If an “Error” condition is
reported after completing the installation of the EMV Card Reader, the instructions will then
guide you through the process of replacing the Standard Cable with the Enhanced Cable.
Updating the Software to Support the EMV Card Reader
Prior to installing the EMV Card Reader Upgrade Kit you will need to confirm that the software
on the ATM will support this Card Reader. The minimum software version that supports EMV is
WINCE5.0 APV01.04.14. It is recommended that you install the latest software (currently
V01.04.21). If the ATM is loaded with the minimum software version, or higher, you can begin
the kit installation. Otherwise, perform the following steps to update the software on the ATM:
1. From the Operator Menu select SYSTEM SETUP.
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2. Next, select SYSTEM CONTROL.
3. As instructed, plug your USB Memory Stick, containing the updated software, into the
USB slot on the Main Board. Select SOFTWARE UPDATE.
4. Select YES to confirm updating the software.
5. The ATM will load the software. When the ATM displays that the update was successful,
remove the USB Memory Stick. As the ATM counts down to perform a reboot, power
OFF the ATM.
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Installation Procedures
The following instructions will guide you through the process of removing the existing Card
Reader and upgrading to the EMV Card Reader.
1. Tilt the Front Panel Forward
Remove (and retain) the screws located on both sides of the Front Panel in order to allow
the Front Panel to tilt forward.
2. Remove the Existing Card Reader
Remove (and retain) the two (2) screws that hold the Card Reader Flicker Board. Next,
remove the two (2) screws that attach the Card Reader to the Bexel. Remove the Card
Reader. Disconnect the Card Reader RJ45 cable connector from the COM1 port.
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3. Install the EMV Card Reader
Install the EMV Card Reader and attach in place with the two (2) screws. Next, re-attach the
Card Reader Flicker Board with the two (2) screws.
4. Attach the Standard Cable
The Standard Cable contains one connector on each end of the cable. Attach the RJ45
connector end of the cable to the COM4 port on the bottom of the I/O Board.
Next, attach the other end of the cable to the rear of the EMV Card Reader.
Route the cable so that it does not interfere with any of the components of the ATM.
5. Power ON the ATM
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6. Configure the EMV Card Reader
After the ATM boots up, go to the Operator Menu. Select SYSTEM SETUP > DEVICE SETUP >
CARD READER > NH EMV. Wait for the screen to display “Operation Successful”. Press the
CANCEL key three (3) times.
Next, select CUSTOMER SETUP > OPTIONAL FUNCTION1 > EMV > ENABLE. Wait for the
screen to display “Operation Successful”. Press the CANCEL key three (3) times.
If the Operator Menu displays “NORMAL”, the installation was successful using the
Standard Cable. Use Cable Ties to secure this cable in place. Secure the Front Panel back in
place, and skip ahead to Step 28 to perform Diagnostics tests on the EMV Card Reader.
If the Operator Menu displays the following “Fail to connect device” error, the installation
will require using the Enhanced Cable. Continue below with Step 7.
7. Power OFF the ATM
8. Disconnect and Remove the Standard Cable
Disconnect the RJ45 connector end of the cable from the COM4 port on the bottom of the
I/O Board and the connector from the rear of the EMV Card Reader.
9. Move the Receipt Printer
You will need to have access to the I/O Board on the back of the Front Panel. For easier
access, you may want to remove the screw that attaches the Receipt Printer to the tray, and
move the printer to the rear of the tray.
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10. Remove the Metal Cover over the I/O and Main Boards
Remove and retain the two (2) screws located at the bottom left and bottom right of the
Metal Cover. Lift the cover to remove.
11. Confirm that the Main Board has Battery Back-up
Confirm that the Main Board has a Battery connected on the bottom right corner of the
board. If not, you will need to Reset the Master Password and re-configure the software
after completing the installation steps.
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12. Remove the Main Board
Remove and retain the four (4) screws that attach the Main Board to the I/O Board. Gently
remove the board taking care to not bend the pins that connect the board to the I/O Board.
13. Disconnect Connectors on the I/O Board
Disconnect the three (3) connectors on the left side of the I/O Board and the single
connector and power plug on the right side of the board.
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14. Remove the Metal Support Bracket
Remove the Metal Support Bracket on the left side of the I/O Board by removing and
retaining the two (2) screws.
15. Remove the I/O Board
Remove and retain the six (6) screws and two (2) stand offs that attach the I/O Board to the
ATM frame.
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16. Attach the Enhanced Cable Power Connectors to the I/O Board
The Enhanced Cable contains four connectors. The two Power Connectors will need to be
attached to the I/O Board. Below is a picture of the I/O Board showing the existing cable
and its power connections.
The first step is to remove the existing cable at the connection shown by the arrow above.
Next, attach the removed connector to the connection point on the Enhanced Cable,
labeled PWR, as shown below.
Enhanced
Cable
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Finally, attach the second power connector on the Enhanced Cable, labeled J10, to the location
that the existing cable was originally removed from at the beginning of Step 16.
17. Place the I/O Board back into Position
Place the I/O Board back into position, making sure that the modem connection is aligned
and in place.
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18. Reattach the I/O Board
Reattach the I/O Board to the ATM frame by using the six (6) screws and two (2) stand offs.
19. Reattach the Metal Support Bracket
Reattach the Metal Support Bracket on the left side of the I/O Board by using the two (2)
screws.
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20. Reattach the Connectors on the I/O Board
Reattach the three (3) connectors on the left side of the I/O Board and the single connector
and power plug on the right side of the board.
21. Reattach the Main Board
Reattach the Main Board to the I/O Board using the four (4) screws. Gently reinsert the
board taking care to not bend the pins that connect the board to the I/O Board.
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22. Reattach the Metal Cover over the I/O and Main Boards
Reattach the Metal Cover using the two (2) screws.
23. Attach the Enhanced Cable
Attach the RJ45 connector end of the cable to the COM4 port on the bottom of the I/O
Board.
Next, attach the other end of the cable to the rear of the EMV Card Reader.
Route the cable so that it does not interfere with any of the components of the ATM.
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24. Reposition the Receipt Printer
If you moved the Receipt Printer, realign the printer and fasten in place with the screw.
25. Secure the Front Panel Back in Place
Return the Front Panel to the upright position and replace the screws located on both sides.
26. Power ON the ATM
27. Confirm the EMV Card Reader Connection
After the ATM boots up, go to the Operator Menu. If the Operator Menu displays
“NORMAL”, the installation was successful using the Enhanced Cable. Use Cable Ties to
secure this cable in place. If the installation was not successful using the Enhanced Cable,
contact NH Technical Support for assistance.
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28. Perform Diagnostic Tests on the EMV Card Reader
From the Operator Menu select DIAGNOSTICS. The following menu should display showing
the Card Reader (MCU TEST) as an available device.
Select MCU TEST. Follow the instructions and perform both Magnetic Stripe (CARD SCAN)
and Chip Card (IC TEST) tests.
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