License Server Utility 2.0 Release Notes

License Server Utility 2.0
Release Notes
These release notes cover the upgrades we have made to the License Server Utility 2.0 which
corrects some of the issues you may have experienced.
Americas:
Phone: 518 285 6000
Fax: 518 285 6070
Sales: 800 327 8627
Government Sales: 800 619 2333
Technical Support: 518 285 7283
www.mapinfo.com
UK and EMEA:
Phone: 44 1753 848200
Fax: 44 1753 621140
Technical Support: 44 1753 848229
www.mapinfo.co.uk
Table of Contents
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Installing and Activating the License Server Utility . . . . . . . . . . . 1
Progress and Resolution on Outstanding Issues . . . . . . . . . . . . . 4
Installing and Activating the License Server Utility
Asia Pacific:
Phone: 1 800 648 899
Fax: 61.2.9439.1773
Technical Support: 61 7 3844 7744
www.mapinfo.com.au
In this section we cover the installation and activation of your License Server
Utility upgrade. The licenses on your License Server are not affected by this
upgrade. Your computer must be connected to the Internet to download the
upgrade.
© 2008 Pitney Bowes Software Inc. All
rights reserved. MapInfo and the MapInfo
logo are trademarks of Pitney Bowes
Software Inc. and/or its affiliates.
To upgrade the License Server Utility:
May 2008
1. Create a temporary folder on your hard drive, such as c:\temp\LS.
2. On the web page, click the download link to display the File Download dialog
box.
3. Click the Save button and save the file to the temporary folder you created in
step 1.
4. After the download is complete, double-click the executable file to start the
installation process. Follow the instructions to complete the upgrade.
You must agree to the License Agreement to install the maintenance release.
Activating the License Server Utility Automatically
To activate the upgraded License Server Utility automatically:
1. Once your upgrade is installed, start the License Server Utility.
2. Choose License > Activate. The Specify Activation Credentials dialog box
displays.
3. Enter your serial number, access code, and the number of licenses available
on the License Server and click Next. The Select Activation Method dialog box
displays.
4. Select Automatic Activation and click Next to begin your activation. A
confirmation message displays when the activation process is successful.
Activating the License Server Utility Using Email
If you are in a secure site and need to activate the License Server Utility via email, follow the following two pass
process. In both, you create an Activation Request file and send it to Pitney Bowes MapInfo. Pitney Bowes MapInfo
processes the request and sends back an Activation Response file. The Activation wizard uses the information in the
Activation Response files to activate the server license. These files must be processed subsequent to one another.
To activate a server license via email:
1. From the Windows Start menu, choose Program Files > MapInfo > License Server > License Server Utility to
start the License Server Utility.
2. The License Server Utility application window displays on the screen. You may see one or more licenses listed in
the application window.
3. Choose License > Activate. The Specify Activation Credentials dialog box displays on the screen.
4. Enter the serial number, access code, and the number of licenses for the license server, and click Next. The Select
Activation Method dialog box displays on the screen.
5. Select Email Activation and click Next. The Specify location to save Activation Request file dialog box displays on
the screen:
Select a folder in which to save the Activation Request file. Click the Browse button to navigate to the desired
location. Click OK. The selected path will appear in the box.
6. Click Next. The Save this important Information dialog box displays on the screen.
This dialog box provides the information to send your Activation Request file to Pitney Bowes MapInfo. The full
path and filename of the Activation Request file is displayed in the Activation Request File box. Note that the
Activation request filename includes the serial number, access code, and license count for the product being
activated.
The email address to send the file, activation@mapinfo.com, is displayed in the Email address box.
Take a few moments to write down the location of the Activation Request file and email address to send the
Activation Request file.
CAUTION:
Please do not edit the Activation Request file in any way. If you do, Pitney Bowes MapInfo may
not be able to process it and your activation will be delayed.
7. Click OK. The Activation Wizard closes.
8. Email your Activation Request to Pitney Bowes MapInfo at this address:
activation@mapinfo.com
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You can continue with the email activation when you receive an Activation Response file from Pitney Bowes MapInfo.
You should receive the Activation Response file within one business day.
Processing the First Activation Response File
When you receive the first Activation Response file from Pitney Bowes MapInfo, do the following:
1. Copy the Activation Response file you received from Pitney Bowes MapInfo to an accessible folder on your
computer and make note of the location.
2. Run the License Server Utility.
3. Choose License > Process Response File. The Process Email Activation Response dialog box displays on the
screen.
4. Click Browse to navigate to the location of the Activation Response file. Click Open in the Locate Response file
dialog box when you have located the file.
5. The path and filename of the Activation Response file appear in the box.
6. Click Next. The Activation wizard processes the Activation Response File, and the Specify location to save
Request dialog box displays on the screen. Now you must create the second Activation Request file.
7. Select a folder in which to save the second Activation Request file. Click the Browse button to navigate to the
desired location. Click OK. The selected path will appear in the box. Note that the Activation request filename
includes the serial number, access code, and license count for the product being activated.
8. Click Next. The Save this important Information dialog box displays on the screen.
This dialog box provides the information to send your Activation Request file to Pitney Bowes MapInfo. The full
path and filename of the Activation Request file is displayed in the Activation Request File box. The email address
to send the file, activation@mapinfo.com, is displayed in the Email address box.
Take a few moments to write down the location of the Activation Request file and email address to send the
Activation Request file.
CAUTION:
Please do not edit the Activation Request file in any way. If you do, Pitney Bowes MapInfo may
not be able to process it and your activation will be delayed.
9. Click OK. The Activation Wizard closes.
10. Email your second Activation Request to Pitney Bowes MapInfo at this address:
activation@mapinfo.com
You can finish the email activation when you receive the second Activation Response file from Pitney Bowes MapInfo.
You should receive the Activation Response file within one business day.
Processing the Second Activation Response File
When you receive the second Activation Response file from Pitney Bowes MapInfo, do the following:
1. Copy the Activation Response file you received from Pitney Bowes MapInfo to an accessible folder on your
computer and make note of the location.
2. Run the License Server Utility.
3. Choose License > Process Response File. The Process Email Activation Response dialog box displays on the
screen.
4. Click Browse to navigate to the location of the Activation Response file. Click Open in the Locate Response file
dialog box when you have located the file.
5. The path and filename of the Activation Response file appear in the box.
6. Click Next. The Activation wizard processes the Activation Response File.
7. An Activation message displays on the screen to tell you that the activation was successful. Click OK.
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The License Server Utility displays the number of licenses that you specified during the activation.
See the full License Server Utility product guide or online Help for information on server tasks and viewing license
information.
After you have completed activation, you can delete the Activation Response files. You do not need to keep them on
your computer.
Note: There are some instances when the License Server Administrator will only need one email exchange with
Pitney Bowes MapInfo to activate a server license. When this occurs, the procedure to process the first
Activation Response file is skipped.
Progress and Resolution on Outstanding Issues
If you notice that the License Server service fails to start, use the log file to identify the issue. If the following error
displays in the log:
Failed: <server name> to open the TCP port number in the License.
it is usually due to a conflict with the port number on the computer. When you resolve this port conflict, the License
Server service will start normally.
Issue #
T25946
Description / Resolution
Distributable Licenses: Email Activation if the user renames the response file generated by
activation@mapinfo.com and "invalid serial number format" error will occur when user enters
the activation credentials in the Specify Activation Credentials Dialog.
Workaround:
The response file that is generated is in specific format that we use to process the requests.
Keeping the same format that was processed by activation@mapinfo.com will bypass this
error.
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