SteelCentral™ AppResponse 11 xx70

SteelCentral™ AppResponse 11
Installation Guide
SteelCentral Model xx70 Series and
AppResponse 2200, 3300, and 3800 Appliances
Version 11.1.x
April 2017
© 2017 Riverbed Technology. All rights reserved.
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Riverbed or their respective owners.
Portions of SteelCentral™ products contain copyrighted information of third parties. Individual license agreements can be
viewed in the AppResponse 11 web user interface at Help > Topics: Copyright and Legal.
This documentation is furnished “AS IS” and is subject to change without notice and should not be construed as a commitment
by Riverbed Technology. This documentation may not be copied, modified or distributed without the express authorization of
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712-00303-03
ii
Contents
Overview
1
Product description........................................................................................................................................................1
Safety Guidelines .............................................................................................................................................................1
Installing AppResponse 11 on an Existing SteelCentral Model xx70 Series Appliance
2
Upgrade your NetShark Serial Number .................................................................................................................2
Installing AppResponse 11 on an AppResponse 2200, 3300, or 3800 Appliance
3
Upgrade your AppResponse 9 Appliance Serial Number ...............................................................................3
Preparing for installation
4
Data sources ......................................................................................................................................................................4
Cable Connections...........................................................................................................................................................4
Access to the network ..........................................................................................................................................4
Primary or management port ...........................................................................................................................4
Auxiliary port ..........................................................................................................................................................5
Traffic monitoring interfaces ............................................................................................................................5
Console port .............................................................................................................................................................6
Remote monitoring ...............................................................................................................................................6
Storage units ............................................................................................................................................................6
Power..........................................................................................................................................................................6
Cabling and Powering On
7
Management network connections .........................................................................................................................7
Traffic monitoring interface connections .............................................................................................................7
Optical connectors.................................................................................................................................................7
Remote monitoring ........................................................................................................................................................7
Console connection ........................................................................................................................................................8
Storage units .................................................................................................................................................................. 10
Connecting Storage Units to a 6170 ............................................................................................................ 10
Connecting Storage Units to an 8170 ......................................................................................................... 11
Powering on an AppResponse 11 appliance ..................................................................................................... 11
Powering on a 2170 or a 4170 ...................................................................................................................... 11
Powering on a 6170 or 8170 ......................................................................................................................... 12
Configuration
13
Initial setup ..................................................................................................................................................................... 13
Opening the AppResponse 11 web UI ................................................................................................................. 15
Licensing
16
Licensing an AppResponse 11 Appliance with an Internet Connection................................................ 16
Licensing an AppResponse 11 Appliance with No Internet Connection ............................................... 16
Installation verification
18
Confirming basic configuration .............................................................................................................................. 18
Troubleshooting storage units ............................................................................................................................... 21
Problem 1: Storage failed ................................................................................................................................ 21
Problem 2: Storage is smaller than expected .......................................................................................... 21
Changing the default password
23
Additional configuration
24
Contacting Riverbed
24
Specifications
25
Power ................................................................................................................................................................................ 25
Cooling .............................................................................................................................................................................. 25
iii
Console cable wiring
26
Appendix A: How to Install AppResponse 11 Software on a NetShark xx70 Appliance
27
Step 1 Download the software .......................................................................................................................... 27
Step 2 Create a bootable USB memory stick ............................................................................................... 27
Step 3 Insert the bootable USB memory stick into the appliance ...................................................... 28
Step 4 Connect to the console port.................................................................................................................. 28
Step 5 Configure the BIOS ................................................................................................................................... 28
Step 6 Install the software .................................................................................................................................. 29
Step 7 Remove the USB memory stick and power-cycle the appliance ........................................... 29
Step 8 Run the configuration wizard .............................................................................................................. 29
Appendix B: How to Install AppResponse 11 Software on an AppResponse 9 Appliance (2200,
3300, or 3800)
30
Step 1 Download the software .......................................................................................................................... 30
Step 2 Create a bootable USB memory stick ............................................................................................... 30
Step 3 Insert the bootable USB memory stick into the appliance ...................................................... 31
Step 4 Connect to the console port.................................................................................................................. 31
Step 5 Configure the BIOS ................................................................................................................................... 32
Step 6 Install the software .................................................................................................................................. 32
Step 7 Remove the USB memory stick and power-cycle the appliance ........................................... 32
Step 8 Run the configuration wizard .............................................................................................................. 32
iv
Overview
This document describes the cabling, initial configuration, licensing, and verification of Riverbed®
SteelCentral™ AppResponse 11 on SteelCentral model 2170, 4170, 6170, or 8170. It assumes that
the product has already been mounted in a rack as described for SteelCentral model xx70 series
products in the Rack Installation Guide, shipped with the product or available on the Riverbed
Support web site.
When the installation is complete your system is operating with a basic configuration. You
configure it for normal operation on your network using configuration instructions in the
SteelCentral AppResponse 11 User’s Guide available on the Riverbed Support web site. Help is also
available from the AppResponse 11 web user interface (UI).
Product description
AppResponse 11 monitors network traffic seen on taps or on mirror (SPAN) ports of switches and
routers while performing traffic analysis and high-speed packet capture. AppResponse 11 runs on
SteelCentral appliances that can be ordered with various storage and interface options. The models,
including the two storage unit (SU) options available for the SCAN-06170 or SCAN-08170 base
units, appear below.
Product Model
Rack
Space
SCAN-02170
1U
SCAN-06170
2U
SCAN-04170
SCAN-08170
SCAN-SU-48TB
SCAN-SU-72TB
1Length
Length1
Width
Height
Maximum
Weight
2U
640.43 mm
(25.21 in.)
707.8 mm
(27.87 in.)
438 mm
(17.24 in.)
438 mm
(17.24 in.)
43.2 mm
(1.7 in.)
87.6 mm
(3.45 in.)
13 kg
(29 lbs.)
24 kg
(53 lbs.)
2U
707.8 mm
(27.87 in.)
438 mm
(17.24 in.)
87.6 mm
(3.45 in.)
2U
2U
is without bezel, cables
707.8 mm
(27.87 in.)
640.3 mm
(25.21 in.)
640.3 mm
(25.21 in.)
438 mm
(17.24 in.)
438 mm
(17.24 in.)
438 mm
(17.24 in.)
87.6 mm
(3.45 in.)
19.3 kg
(42.5 lbs.)
87.6 mm
(3.45 in.)
21 kg
(46 lbs.)
87.6 mm
(3.45 in.)
19.3 kg
(42.5 lbs.)
21 kg
(46 lbs.)
Supported AppResponse 9.6 appliances, 2200. 3300, and 3800, can be upgraded to run
AppResponse 11. This document includes the installation process for AppResponse 11 on these
appliances. The process to preserve AppResponse traffic information and to transfer configuration
information to AppResponse 11 is addressed in the Release Notes for AppResponse 9.6.2.
Safety Guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and
setting up your equipment. Important: Failure to follow these safety guidelines can result in injury
or damage to the equipment. Mishandling of the equipment voids all warranties. Please read and
follow safety guidelines and installation instructions carefully.
SteelCentral™ AppResponse 11 Installation Guide
1
Many countries require the safety information to be presented in their national languages. If this
requirement applies to your country, consult the Safety and Compliance Guide.
Before you install, operate, or service the Riverbed product, you must be familiar with the safety
information. Refer to the Safety and Compliance Guide if you do not clearly understand the safety
information provided in this guide.
Installing AppResponse 11 on an Existing SteelCentral
Model xx70 Series Appliance
AppResponse 11 can be installed on an existing SteelCentral model 2170, 4170, or 6170, or
appliance running NetShark 10.8 (or later).
Important: NetShark is overwritten and all storage is lost.
There is no means to recover either NetShark or the storage if AppResponse 11 is installed on an
xx70 Series appliance running NetShark.
Riverbed recommends the following:
1.
2.
3.
4.
5.
Make a copy of any trace files you wish to keep.
Note any NetShark configuration information you wish to preserve.
Go to: Appendix A: How to Install AppResponse 11 Software on a NetShark xx70 Appliance.
Follow these instructions to load the AppResponse 11 software.
When you finish the instructions, start at the “Configuration” section of this installation
guide to complete the AppResponse 11 installation.
Upgrade your NetShark Serial Number
Before you begin, use the NetShark xx70 Series appliance serial number as the Product Identifier to
obtain a license key for use on AppResponse 11.
1. Login to the Riverbed Support site at https://licensing.riverbed.com.
2. In the menu bar at the top of the page, under My Riverbed, click Assets.
3. Under My Riverbed in the column on the left, under Assets, click Asset Upgrade on
Demand.
4. Enter the appliance serial number in the Product Identifier text box and click Submit.
5. Follow the instructions to obtain a license key used to install AppResponse 11 on your
appliance. Once upgraded, the license key is available on the Support site.
2
SteelCentral™ AppResponse 11 Installation Guide
Installing AppResponse 11 on an AppResponse 2200,
3300, or 3800 Appliance
AppResponse 11 can be installed on an existing AppResponse model 2200, 3300, or 3800 appliance
running AppResponse 9 or higher. Before you upgrade, please review “Upgrading to AppResponse
release 11.1: Key Considerations ” for more information. AppResponse Xpert 9 version 9.6.2 will
provide a feature to allow for creation of an off-line archive for existing content. Customers
requiring retention of their AR9 disk-based content are advised to postpone their upgrade until this
new feature becomes available with the release of AR9 9.6.2.
Note: For a successful upgrade, all appliance disks must be healthy. For more information review
the document mentioned above.
Important: The existing AppResponse 9 software is overwritten and all data is deleted.
There is no means to recover AppResponse 9 or any of its data after AppResponse 11 is installed on
an appliance. If you want to be able to access the AppResponse 9 data, you must create an archive of
the AppResponse 9 installation before you upgrade to AppResponse 11.
Riverbed recommends the following:
1. Create an archive of the performance data on the AppResponse 9 appliance. For details, see
the release notes for AppResponse 9, version 9.6.2.
2. Export the Business Groups and Application definitions from AppResponse 9; you can
import these definitions into AppResponse 11 after the upgrade. For details, see the release
notes for AppResponse 9, version 9.6.2.
3. Note the network settings for the management interfaces on the appliance. See Initial setup
for the network information that you will need to configure AppResponse 11 after the
upgrade.
4. Transfer custom WTA configuration. For details, see the release notes for AppResponse 9,
version 9.6.2.
5. Install the AppResponse 11 software on the appliance. For details, see Appendix A: How to
Install AppResponse 11 Software on an AppResponse 9 Appliance (2200, 3300, or 3800).
6. Configure AppResponse 11. For details, see the Configuration section of this document.
Upgrade your AppResponse 9 Appliance Serial Number
Before you begin, use the AppResponse 2200, 3300, or 3800 appliance serial number as the
Product Identifier to obtain a license key for use on AppResponse 11.
1.
2.
3.
4.
5.
Login to the Riverbed Support site at https://licensing.riverbed.com.
In the menu bar at the top of the page, under My Riverbed, click Assets.
Under the My Riverbed on the left, under Assets, click Asset Upgrade on Demand.
Enter the appliance serial number in the Product Identifier text box and click Submit.
Follow the instructions to obtain a license key used to install AppResponse 11 on your
appliance. Once upgraded, the license key is available on the Support site.
SteelCentral™ AppResponse 11 Installation Guide
3
Preparing for installation
This section describes resources you need available before you install an AppResponse 11
appliance. Differences between the xx70 SteelCentral appliances and the xx00 AppResponse 9.6
appliances are noted where necessary. The next section uses these resources to cable and power on
an appliance with AppResponse 11 software.
For more information on the AppResponse 9.6 xx00 appliances, see SteelCentral™ AppResponse
Appliance, Director, and Expansion Chassis Install Guide, Release 9.6 “Chapter 1-Installing the
Appliance” available on the SteelCentral AppResponse Appliance page on the Riverbed Support web
site
Data sources
AppResponse 11 must be receiving traffic from at least one source in order for you to verify
successful installation and configuration. The traffic source can be a tap or a mirror (SPAN) port on
a switch or router.
Cable Connections
Access to the network
If you lock down your network on a port-by-port basis, ensure that the following ports are open
between an appliance and other devices it must communicate with:
•
•
•
•
TCP/22 – (ssh) Command line interface
TCP/443 – (https) Web interface and control from Riverbed® SteelCentral Packet Analyzer
Plus
UDP/123 – (ntp) Time synchronization
UDP/319 and 320 – (ptp) Time synchronization
Primary or management port
An xx70 chassis is equipped with a 100/1000baseTX primary management port, (PRI), used to
connect to the management network. The primary management port is set by default for autonegotiation.
Ensure that:
•
•
•
•
4
The management network has a switch port available for use by AppResponse 11
A straight-through cable to a switch port on the management network is available at the
rack location.
The management network switch port is set to establish a connection at 100 or 1000 Mb/s
and full duplex.
A device with a compatible web browser is available on the management network for
signing in to the AppResponse 11 web interface.
SteelCentral™ AppResponse 11 Installation Guide
Auxiliary port
An xx70 appliance has a secondary management port, AUX, can be configured. This is useful if you
want to keep network data and network control traffic on separate networks. Note: PRI and AUX
should not be enabled on the same subnet.
Ensure that:
•
•
A straight-through cable to a switch port on the network is available at the rack location.
The network switch port is set to establish a connection at 100 or 1000 Mb/s and full
duplex.
Note: An AppResponse xx00 appliance does not have an AUX management port.
Traffic monitoring interfaces
Ensure that the necessary taps or mirror ports are set up in your network and that the correct
electrical or optical cables are available in the rack where the AppResponse 11 appliance is to be
installed.
The interfaces that capture network traffic are provided by network interface cards (NICs). These
may be optical or electrical, depending on your order. Check your purchase documentation or view
the back panel of the chassis to determine the number and type of cables needed.
SteelCentral xx70 Appliance Network Interface Cards
Port on network card
RJ-45l
1-Gb/s SX SFP optical
1-Gb/s LX SFP optical
10-Gb/s SR SFP+ optical
10-Gb/s LR SFP+ optical
10-Gb/s SFP+ DAC*
Cable type
Ethernet
Multimode fiber-optic
Single-mode fiber-optic
Multimode fiber-optic
Single-mode fiber-optic
Copper
* AppResponse 11 must be restarted after connecting an SFP+ DAC NIC.
Cable connector type
RJ-45
LC
LC
LC
LC
SFP+
The number of NICs and the slots supported by model appears below.
AppResponse 11 Model
2170
4170, 6170, and 8170
Number of NICs
Supported
1
2
AppResponse 9.6 Appliance Network Interface Cards
AppResponse 9.6
Appliance
2200
Network Interface Card
Intel 82580 Gigabit Fiber Network
Connection
(rev 01)
SteelCentral™ AppResponse 11 Installation Guide
Chassis Slots Used
Slot 2
Slot 1 followed by Slot 2
Firmware
Versions
200-9017-42-09
200-9017-42-10
5
3300
3800
Console port
Napatech A/S NT4E-STD Capture Card
(rev 02)
Napatech A/S NT4E-STD Capture Card
(rev 02)
200-9017-42-09
200-9017-42-10
200-9017-42-09
200-9017-42-10
The console port is a serial port. By default, the AppResponse 11 installation process uses a 9600
baud rate. A cable with an RJ45 connector, such as the cable supplied in the accessory kit is used to
connect See “Specifications” for the pinouts of the supplied RJ45 to 9-pin D-subminiature cable.
Ensure that a terminal server or a device running a terminal emulation program such as
HyperTerminal or Tera Term Pro is available. Also, a KVM device can use the VGA port to connect to
the console.
Remote monitoring
The REM port provides a remote connection to the AppResponse 11 chassis Baseboard
Management Controller (BMC). The BMC uses an Intelligent Platform Management Interface (IPMI)
to monitor system and network watchdogs, error logs and sensors. You can remotely start, restart
and power down the chassis. You can monitor hardware operating parameters and configure alerts
for conditions outside specified limits. For descriptions of these features, log in to the BMC web
interface and open the online help system.
This port is disabled by default. The AppResponse 11 command line interface (CLI) is used to
enable and configure the interface. On a 2170, the REM port is accessible through the AUX physical
port. On the 4170, 6170, and 8170 there is a separate REM port. For instructions on accessing the
BMC web interface or the IPMI-over-LAN command line, see the Upgrade and Maintenance Guide
which shipped with the appliance or is available on the Riverbed Support web site.
Storage units
You can connect storage units of the same model, either SCAN-SU-48TB or SCAN-SU-72TB to:
•
•
a 6170 base unit – supports a maximum of 8 storage units
an 8170 base unit - supports a maximum of 16 storage units
By default, a storage unit - is formatted with RAID 0, supplying the greatest amount of storage with
no redundancy. RAID1, RAID 5, and RAID 6 are supported and can be used to provide storage
redundancy. A storage unit can be reformatted to RAID1, RAID 5, or RAID 6 using the AppResponse
11 CLI. All existing storage data is lost when a storage unit’s RAID level is changed.
•
•
•
Power
Check that each disk in the storage unit is the same type (4 TB or 6 TB) and properly seated.
Use the supplied external 1m SAS gen3 cable with SFF-8644 plugs to connect each unit.
Confirm that the supplied 1m cable can connect to the rear of the next storage unit in a
single linear daisy chain.
All SteelCentral model xx70 series products have two power supplies, including the storage units.
Riverbed recommends that the power supplies use two different circuits, if they are available. Use
6
SteelCentral™ AppResponse 11 Installation Guide
the power cables supplied in the accessory kit. All models power on automatically when connected
to power and after a power outage.
Important: To successfully configure storage all storage units must be connected and
powered on before powering on a 6170 or an 8170 base unit. Failure to do so can result in
incorrectly configured storage in your system.
Cabling and Powering On
Before plugging in the power supplies, make the connections as described below. Note: If you are
installing a 6170 or an 8170 base unit, be sure to review the information under “Powering on a
6170 or 8170” before you connect the power supplies to power.
Management network connections
You operate and manage the appliance over the management network after this initial setup is
done. Connect a cable from the management network to the RJ45 connector labeled PRI. Note: if
you enable AUX, the secondary management port, it must not be on the same subnet as the primary
management port (PRI).
Traffic monitoring interface connections
Connect the cables from the live traffic sources to the interface connectors (mon1_0, mon1_1…) on
the back of the chassis. Interface names are monS_N where “S” is the slot where the NIC is installed
and “N” is the interface number (0-3), left to right. Note that:
•
•
Replacing a NIC with the same model retains the interface name and settings.
Replacing a NIC with a different model retains the interface name but auto-negotiation and
deduplication setting is lost and must be respecified.
Note: Passthru mode is not supported on the NICs used by the AppResponse 11 2170, 4170, 6170,
or 8170.
Optical connectors
Models that include a 1-Gb/s optical network interface card have SFP transceiver inserts preinstalled. If you ordered an SX model, use a multimode fiber-optic cable with an LC connector. If you
ordered an LX model, use a single-mode fiber-optic cable with an LC connector.
Models that include a 10-Gb/s network interface card have SFP+ transceiver inserts pre-installed. If
you ordered an SR model, use a multimode fiber-optic cable with an LC connector. If you ordered an
LR model, use a single-mode fiber-optic cable with an LC connector.
Note: While a 10G card can be installed in a 2170, traffic is not processed at this speed. A 10G card
is meant for use by customers who use only 10G links in their network, even if the traffic speed is
less than 1G on some interfaces.
Remote monitoring
Connecting to the REM port is optional. Connect a cable from the network you choose to the REM
port. Note: A 2170 uses the AUX port for remote connections to the BMC.
SteelCentral™ AppResponse 11 Installation Guide
7
Console connection
If there is to be a permanent connection from the console port to a terminal server, make the
connections now. Refer to “Specifications” for console port pin assignments.
If you will temporarily connect to the console for configuring the software, ensure that you have a:
•
•
•
Laptop or other device running a terminal emulation program such as HyperTerminal or
Tera Term Pro. Set the device’s terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no
parity bit, vt100 emulation, and no flow control.
Cable with an RJ45 connector and a 9-pin D-subminiature connector. The accessory kit
includes one.
Alternatively, a KVM device can be used to connect to the console port (see below).
Note: In the figure below the console port location on a 6170 is the same on a 4170 or 8170. The
traffic monitoring ports and SAS ports are different on each appliance.
2170 Appliance
6170 Appliance
8
SteelCentral™ AppResponse 11 Installation Guide
SteelCentral™ AppResponse 11 Installation Guide
9
Storage units
Use the supplied external 1m SAS gen3 cable with SFF-8644 plugs to connect the base unit and the
first storage unit. Follow the instructions below.
Inserting an SAS cable with SFF-8644 plugs into 6170 or 8170 SAS Port A
Step 1. Identify the cable plug top and bottom. Note the blue tab at the bottom of the plug.
Cable Plug TOP
Cable Plug BOTTOM
Step 2. Insert the top of the plug into the top of the connector. Note the blue tab at the bottom of the plug.
SAS Port B
SAS Port A
6170 Base Unit
SAS Port A
SAS Port B
8170 Base Unit
Connecting Storage Units to a 6170
Slot 4 on the 6170 chassis provides two SFF 8644 SAS connectors labeled “A” and “B.” Connect port
A on the 6170 base unit to port A on the first storage unit. Use port B on the first storage unit to
connect to port A on the second storage unit. Continue until all storage units are connected in a
linear daisy chain. A maximum of 8 storage units are supported.
10
SteelCentral™ AppResponse 11 Installation Guide
Connecting Storage Units to an 8170
Slot 4 and slot 5 on the 8170 chassis each house two SFF 8644 SAS ports, “A” and “B.” Port A on
each SAS A connector can be connected to a linear daisy chain of up to 8 storage units (maximum).
Port B is not used.
Connect the SAS A port in slot 4 on the 8170 base unit to port A on the first storage unit. Use port B
on the first storage unit to connect to port A on the second storage unit. Continue until all storage
units for the SAS A connector are connected in a linear daisy chain. A maximum of 8 storage units
are supported by each SAS A connector. Follow the same process to connect the SAS A port in slot 5
of the base unit to storage units.
Riverbed recommends a balanced distribution of storage units between the SAS A ports in slots 4
and 5. . For example:
If eight storage units are being, installed
- Connect 4 storage units to SAS port A in slot 4.
- Connect 4 storage units to SAS port A in slot 5.
If 11 storage units are being installed
- Connect 6 storage units to SAS port A in slot 4.
- Connect 5 storage units to SAS port A in slot 5.
Review “Powering on an AppResponse 11 appliance” before you plug in your AppResponse 11
model. All models have two power supplies. Plug each power supply into a different circuit, if
available, using the supplied power cords.
Powering on an AppResponse 11 appliance
Read the instructions below before powering on your AppResponse 11 model.
Important: The installation of a 6170 or an 8170 with storage units requires that the storage units
are connected and powered on before the base unit is powered on, as described below.
Powering on a 2170 or a 4170
Connect one or both power supplies to power. Observe that the chassis powers up. The power
button (see below) is used to manually force a shutdown of an AppResponse 11.
2170 Appliance Power Switch Location
SteelCentral™ AppResponse 11 Installation Guide
11
4170, 6170, and 8170 Appliance Power Switch Location
Powering on a 6170 or 8170
An enrollment process must link each storage unit to a 6170 or 8170 base unit before it can be used
for storage. When a base unit performs an enrollment, any existing data is lost and the storage unit
is formatted as RAID 0 by default. For more information on AppResponse 11 storage units see
“Configuring and Managing Storage Units” in the SteelCentral AppResponse 11 User’s Guide, version
11.0 (and later).
To automatically initialize the storage units:
1. Make the connections between the 6170 or 8170 and the storage units. See “Cable
Connections, storage units” for details.
2. Check disk compatibility – are all disks either 4 TB disks or 6 TB disks?
3. Connect the storage units to power before the 6170 or 8170.
4. Check that each storage unit’s status indicator, the power button on the right ear at the
front of each storage unit, is lit green. If not, check the items below.
a. Is the power cable attached to the unit and is the circuit live?
b. Reseat the disks in the storage unit.
5. Once all the storage units are connected and successfully powered on, confirm that they are
connected to the 6170 or 8170, then power on the base unit. When a new base unit is
connected to power it detects the storage units and initializes each one. Storage is initialized
as RAID 0 by default.
Once the base unit has powered on and all storage units are initialized, you are ready to do a basic
AppResponse 11 configuration.
12
SteelCentral™ AppResponse 11 Installation Guide
Configuration
After AppResponse 11 finishes booting up, a log in prompt appears on the console terminal.
Perform the initial AppResponse 11 configuration using the AppResponse 11 CLI, as described
below.
Initial setup
1. Using the console port and a terminal emulator, login to the AppResponse 11 Command-line
Interface (CLI) using SSH and the default sign in name and password.
login as: admin
host’s password:admin
Last login: Thu Nov 3 15:02:52 2016 from 10.18.41.255
host >
See “Changing the default password” for more information.
2. Access the setup wizard in the CLI. Text below in blue demonstrates useful CLI output
when special keys are used, as explained following the example CLI output below.
host > ?
enable Enter enable mode
exit
config mode or logout
no
Negate or clear certain configuration options
show
Display system configuration or statistics
host > enable
host # ?
configure Enter configuration mode
disable
Leave enable mode
exit
Exit config mode or logout
no
Negate or clear certain configuration options
show
Display system configuration or statistics
host # conTabfigure terminal
host (config) # ?
exit
Exit config mode or logout
interface Configure network interfaces
ip
Configure IP settings
no
Negate or clear certain configuration options
reboot
Reboot the system immediately
show
Display system configuration or statistics
shutdown
Shut down the system immediately
storage
Configure storage settings
user
Add/Modify a user account
wizard
Run the configuration wizard
host (config) # wizard
---------------------------------------Hostname [localhost]:
Different CLI commands are available in different CLI Modes, as indicated by the CLI
prompt. The following keys provide helpful information while using the AppResponse 11
CLI. The example entries above include these keys and their output in blue.
a. Use the “?” key for a list of available CLI commands.
b. Use the Tab key to show the next entries on a command line.
c. Use the Tab key to auto-complete a CLI entry (see above “host # conTabfigure
terminal” for an example of Tab completion).
3. The wizard is used to configure the appliance’s base interfaces to connect to your
management network. Once established, the AppResponse 11 web user interface (web UI)
is used to complete the configuration, manage users, and monitor network traffic.
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13
The wizard prompts include default settings shown in [ ]. Press Enter to use the default and
move to the next setting. Note: The CLI only asks for settings where needed, so CLI
sessions may differ from session to session. Here is an example output (continuing the
wizard session shown in step 2 above).
Hostname [localhost]: appresponse11
Primary interface DHCP enabled [yes]:
Aux interface enabled [no]:
Timezone (enter * to list) [America/Los_Angeles]:
4. When you have completed the settings, the following summary appears:
You
1:
2:
3:
4:
have entered the following configuration:
Hostname: appresponse11
Primary interface DHCP enabled: yes
Aux interface enabled: no
Timezone (enter * to list): America/Los_Angeles
To change an answer, enter the step number to return to it
Enter 'save' to save changes and exit
Enter 'quit' to quit without changing
5. When you have finished the configuration, enter exit to all CLI commands until the SSH
session end.
host (config) # exit
6. If you cannot open the web UI, rerun the wizard to revise the settings as needed.
The wizard configures the IP management network. The bullets below contain specific information
for each setting:
• The hostname (without the domain) accepts lowercase alphanumeric characters but no
spaces.
• Enter yes to use DHCP for the primary management port or no to use a static IP
configuration, and press Enter. When setting up an address to be provisioned by DHCP, refer to
the MAC address of the management port (primary or aux) on the label on top of the appliance.
• For a static IP configuration, specify the IP address, the IP net mask, and the default
gateway.
• You choose whether to use the second management port (aux). Enter yes to enable aux. If
aux is enabled, configure aux for either DHCP or a static IP configuration.
• Configure the DNS servers (as a comma- or space-separated list) and the domain name of
the appliance. Note: If DHCP is used for the primary management network configuration, these
steps are skipped (because they are configured by the DHCP server).
• Set the time zone of the appliance. Entering an asterisk (*) lists the available time zone
areas. To specify a particular time zone, enter the full time zone including the area (for example,
Europe/Rome).
• SSH, NTP, and PTP are configured under Administration in the AppResponse 11 menu bar
in the web UI.
If you have used DHCP to provision an IP address for AppResponse 11, at the console prompt enter
interface show primary to find the IP address of the primary management port.
host (config) # show interfaces primary
Interface primary state:
Up:
yes
Interface type:
DHCP enabled:
14
Ethernet
yes
SteelCentral™ AppResponse 11 Installation Guide
IP address:
10.33.159.73
Netmask:
255.255.255.0
DHCPv6 enabled:
no
Link-local address: ffff::250:56ff:fe88:a672/64
Speed:
10000 Mbit/Sec
Duplex:
full
MTU:
1500
HW address:
00:50:56:ff:a6:72
Link:
yes
host (config) #
Ensure that you can ping this address from another workstation on the management network
before logging out of the command line interface.
After you save the settings and exit the wizard, the appliance is accessible on the management
network.
Opening the AppResponse 11 web UI
Once AppResponse 11 can be pinged from the console, you can use a browser to open the
AppResponse 11 web UI. The AppResponse 11 web UI is tested using Internet Explorer 11, Chrome
51 and Firefox ESR 45. Other browsers might not be compatible. Make sure that SSL, cookies, and
JavaScript are enabled in your browser.
1. Point a browser to https://<AppResponse 11> where <AppResponse 11> is the IP address
or DNS name of AppResponse 11. This displays the web UI sign in page.
2. Sign in using the default web interface username and password.
Username: admin
Password: admin
Note: the username and password can be changed on the Settings > Users and Groups page
of the web interface.
SteelCentral™ AppResponse 11 Installation Guide
15
Licensing
An AppResponse appliance requires a license to collect and analyze network traffic. When you
purchase an AppResponse appliance or an upgrade, Riverbed sends an email to your Support
account Username containing the appliance serial number. The serial number is used to install the
Feature Keys that:
•
•
Allow the AppResponse 11 appliance to operate.
Enable the licensed capabilities and capacities, for example, a Web Transaction Analysis add-on
module.
Important: When AppResponse 11 is installed on an appliance, the license is for that appliance
serial number and can only be used on that appliance. The license cannot be moved to another
appliance.
The serial number can be used on the Licenses page of the Riverbed Support site
(https://licensing.riverbed.com) to view and manage your licenses. For more information on
licenses, see Licensing in the AppResponse 11 User’s Guide or the AppResponse 11 web UI Help.
Licensing an AppResponse 11 Appliance with an Internet Connection
By default, AppResponse automatically opens a connection over the Internet to the Riverbed
Licensing web site and validates the license. The license is then activated and the license’s Feature
Keys are automatically installed. No further action is required.
Licensing an AppResponse 11 Appliance with No Internet Connection
1. In the AppResponse 11 web UI go to Administration > Other: Licensing.
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SteelCentral™ AppResponse 11 Installation Guide
2. The appliance serial number is displayed but no Feature Keys are installed. AppResponse is
not operating. The default Insight on the Home page of the AppResponse 11 web UI has no
data.
3. On a computer with an Internet connection, go to the Licenses page of the Riverbed Support
site (https://licensing.riverbed.com) and enter the appliance serial number. The Feature
Keys are displayed. These Feature Keys are to be imported into the AppResponse 11
appliance.
4. Return to Administration > Other: Licensing page in the AppResponse 11 web UI.
5. In the toolbar above the Feature Key table click Import to open the Import Feature Keys
screen.
6. Copy the Feature Keys from the Licenses page into the Feature Key text box. The first
Feature Key must be the CLMF-FRAMEWORK key; additional keys can then follow in any
order, one per line.
7. Click Install Feature Keys to finish the license install.
SteelCentral™ AppResponse 11 Installation Guide
17
Installation verification
Once the AppResponse 11 has been licensed, use the AppResponse 11 web UI to verify that the
appliance has been successfully installed.
Confirming basic configuration
1. Point a browser to https://<AppResponse 11> where <AppResponse 11> is the IP address
or DNS name of AppResponse 11. Sign in using the default web UI username and password.
Username: admin
Password: admin
This displays the AppResponse 11 web UI Home page by default.
A capture job using a Monitoring Interface Group (MIfG) made up of all the appliance
monitoring interfaces starts automatically when the appliance boots. Also, A Summary: All
Traffic Insight is displayed on the web UI Home page. Your appliance should display current
traffic metrics in charts and tables as shown above. If not, there may be a connectivity
problem or an interface issue.
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2. From the AppResponse 11 menu bar go to Administration > System Settings: Monitoring
Interfaces to check the link status, speed, and bytes and packets received for each
monitoring interface you have connected.
3. If a monitoring interface Name appears as mon0_N, the NIC is installed in an incorrect slot.
For a 2170, move the NIC to slot 2. For a 4170, 6170, or 8170, move the NIC to slot 1 or to
slot2 if slot 1 is in use.
4. Link Status should be UP for all connected interfaces. If DOWN, check the connection and
the source.
5. Received bytes and packets for all connected monitoring interfaces should be increasing.
Refresh the browser page (or wait for it to auto-refresh) and confirm that the received
packet counts are incrementing.
6. After you have verified that all interfaces that you have connected to network traffic sources
are up and that the received bytes and packets counters are incrementing, the installation is
complete.
7. Use the AppResponse 11 CLI to view the status of data sections and storage units using the
command “show storage data_sections.”
a. [2170/4170] You should see a "primary_capture_data" data section with "Status:
active":
>show storage data_sections
Data section primary_data
Roles:
data
Status:
active
In Use:
yes
Total size (MB):
60282
Unreserved (MB):
3018
You also should see an additional “packet_capture_data” data section with “Status:
active”:
Data section primary_capture_data
Mode:
RAID0
Supported Modes: RAID0, RAID1, RAID5, RAID6
Roles:
capture, data
Status:
active
In Use:
no
SteelCentral™ AppResponse 11 Installation Guide
19
Total size (MB):
30517437
Unreserved (MB):
30517437
b. [6170/8170] You should see an additional data section for each connected Storage Unit
with "Status: active"
>show storage data_sections
Data section primary_capture_data
Roles:
capture, data
Status:
active
In Use:
yes
Total size (MB):
16245
Unreserved (MB):
0
You also should see an additional “packet_capture_data” data section with “Status:
active”:
Data section LD8SG00193522
Storage unit
Mode:
LD8SG00193522
RAID0
Supported Modes: RAID0, RAID1, RAID5, RAID6
Roles:
capture, data
Status:
active
In Use:
yes
Total size (MB):
45776225
Unreserved (MB):
0
Data Areas:
packet_capture:
Quota (MB):
45776225
Used (MB):
45775361
Total allocated (MB):
Total used (MB):
45776225
45775361
8. Confirm that packet capture data is being saved. You should see at least one data area:
a. [2170/4170] You should see a "primary_capture_data" data section with "Status:
active":
>show storage data_areas packet_capture
Data Module: packet_capture
Section:
primary_capture_data
Status:
active
Quota (MB):
16245
Used (MB):
15361
b. [6170/8170] You should see a "primary_capture_data" data section with a storage unit
identifier such as "LDXYZ12345678" " with Status: active".
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SteelCentral™ AppResponse 11 Installation Guide
Troubleshooting storage units
Solutions to common storage installation problems are listed below.
Problem 1: Storage failed
This can occur if:
•
•
•
An invalid storage unit was found. No initialization occurred.
A storage unit has a failed disk.
A storage unit has a disk that is not supported.
Solution:
An invalid storage unit was found.
1. Identify the INVALID storage unit.
2. To create storage choose “a” or “b” below.
a. It is recommended that you replace the INVALID storage unit(s) before creating
storage. If you disconnect the defective or mismatched storage unit and build
package storage without it (option “b”) a reinitialization is required to add a
replacement unit later and any existing packet capture data is lost.
i. Connect and power on the replacement storage unit.
ii. Reboot the base unit.
b. Disconnect the invalid or mismatched unit.
i. Power off and disconnect the unit from the base unit configuration. A
storage unit cannot be disconnected through software.
ii. Reboot the base unit. Important: Should you later decide to add a
replacement storage unit reinitialization is required and any existing packet
capture data is lost.
A storage unit has a failed disk.
1. The amber Fault LED is lit indicating a failed drive.
2. Replace all failed disks.
3. Reboot the base unit.
A storage unit has a disk that is not supported.
1. An unsupported disk has been detected. Examine each disk and identify any disk(s) that are
not supported by Riverbed.
2. Replace all unsupported disks.
3. Reboot the base unit.
4. Contact Riverbed if you have questions about an unsupported disk.
Problem 2: Storage is smaller than expected
Use the AppResponse 11 CLI to check the size of storage as follows:
host > show storage data_module packet_capture
Data module packet_capture
Requires role: capture
Data Areas:
Data Section: LD99999
Quota (MB):
68664401
Status:
active
Data Section: LD9YQ00175ABC
Quota (MB):
68664401
Status:
active
SteelCentral™ AppResponse 11 Installation Guide
21
Total quota (MB): 137328802
Total used (MB):
137327616
host >
Compare the number of storage units listed with the number of storage units to be deployed. This
list is by storage unit serial number, not the order that the storage units are connected to the base
unit. Confirm that the storage size matches the number of storage units deployed.
An incorrect storage size can occur if:
•
•
•
A storage unit was not connected or not powered on when a reinitialization occurred.
A storage unit was added but not reinitialized.
There is a mix of 4 TB and 8 TB disks used in the storage unit.
Solution:
A storage unit was not connected or not powered on when a reinitialization occurred.
1. When multiple storage units are deployed in a linear daisy chain, a storage unit that is not
connected or not powered on, and all storage units following it, are not initialized by the
base unit. On an 8170, check the storage units in each linear daisy chain.
2. Starting with the missing storage unit that is closest to the base unit in the linear daisy
chain, find the storage unit that is not connected or not powered on. As necessary reconnect
and power on the storage unit.
a. As necessary, reconnect and power on all subsequent storage units in the linear
daisy chain.
b. The missing storage unit(s) must be reinitialized to add them to storage. Any
existing storage data is lost.
3. Reboot the base unit. Any existing storage data is lost.
A storage unit was added after an initialization occurred.
1. Run this CLI command:
680-elsa23 (config) # show storage units
Storage unit LD99999
Data section
LD99999
Mode:
RAID0
Supported Modes: RAID0, RAID1, RAID5, RAID6
Roles:
capture, data
Status:
active
In Use:
yes
Total size (MB): 68664401
Unreserved (MB):
0
Data Areas:
packet_capture:
Quota (MB):
68664401
Used (MB):
68663808
Total allocated (MB): 68664401
Total used (MB):
68663808
Storage unit LD9YQ00175ABC
Data section
LD9YQ00175ABC
Mode:
RAID0
Supported Modes: RAID0, RAID1, RAID5, RAID6
Roles:
capture, data
Status:
active
In Use:
yes
Total size (MB): 68664401
Unreserved (MB):
0
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SteelCentral™ AppResponse 11 Installation Guide
Data Areas:
packet_capture:
Quota (MB):
68664401
Used (MB):
68663808
Total allocated (MB): 68664401
Total used (MB):
68663808
680-elsa23 (config) #
2. Check the output to see if one or more storage units are missing and that all other storage
units have a status of active and are in use. The missing storage unit(s) is connected to the
base unit and powered on but has not been initialized and is not a part of storage.
3. Reboot the base unit. Any existing storage data is lost.
There is a mix of 4 TB and 8 TB disks used in the storage unit.
1. Replace the disks as necessary.
2. Reboot the base unit. Any existing storage data is lost.
Changing the default password
When installation is finished, you can change the default password using the AppResponse 11 web
user interface.
1.
2.
3.
4.
5.
6.
7.
Go to Administration > Authentication: User Administration.
Select the admin user in the table.
Click the pencil (edit) icon that pops up at the end of the row.
Check the Change Password box.
Enter the old password and the new password.
Click Apply when finished or Revert to cancel the change.
Record your new password in a safe place.
Note: If lost, this password cannot be recovered by Riverbed.
SteelCentral™ AppResponse 11 Installation Guide
23
Additional configuration
To complete the configuration of AppResponse 11 for traffic monitoring, including setting up
interfaces, capture jobs, host groups and policies, refer to the SteelCentral AppResponse 11 User’s
Guide or the online Help available from the AppResponse 11 menu bar.
Contacting Riverbed
Options for contacting Riverbed include:




24
Internet - Find out about Riverbed products at http://www.riverbed.com.
Support - If you have problems installing, using, or replacing Riverbed products, contact
Riverbed Technical Support or your channel partner who provides support. To contact
Riverbed Technical Support, please open a trouble ticket at https://support.riverbed.com or
call 1-888-RVBD-TAC (1-888-782-3822) in the United States and Canada or +1 415 247 7381
outside the United States.
Professional Services - Riverbed has a staff of engineers who can help you with installation,
provisioning, network redesign, project management, custom designs, consolidation project
design, and custom-coded solutions. To contact Riverbed Professional Services, go to
http://www.riverbed.com or email proserve@riverbed.com.
Documentation - Riverbed continually strives to improve the quality and usability of its
documentation. We appreciate any suggestions you may have about our on line documentation
or printed materials. Send documentation comments to techpubs@riverbed.com.
SteelCentral™ AppResponse 11 Installation Guide
Specifications
Power
Line voltage: 90Vac to 132Vac and 180Vac to 264Vac
Line Frequency: 47 Hz - 63 Hz
Power (Typical)
SCAN-02170
SCAN-04170
SCAN-06170
SCAN-08170
SCAN-SU-48TB
SCAN-SU-72TB
BTU
SCAN-02170
SCAN-04170
SCAN-06170
SCAN-08170
SCAN-SU-48TB
SCAN-SU-72TB
135W
318W
259W
420W
217W
254W
458
1082
881
1432
737
865
Cooling
Ambient air should be:
• Air temperature: 10°to 35°C (50°to 95°F)
• Relative humidity: 20% to 90%
Operating altitude up to 10,000 feet
SteelCentral™ AppResponse 11 Installation Guide
25
Console cable wiring
The console cable provided in the accessory kit has an RJ45 connector on one end and a 9-pin Dsubminiature connector on the other end. The connectors are wired as follows:
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SteelCentral™ AppResponse 11 Installation Guide
Appendix A: How to Install AppResponse 11 Software
on a NetShark xx70 Appliance
A NetShark xx70 appliance ships from the factory with version 10.8.x (or later) already installed.
You can download the AppResponse 11.0.x installer ISO file from the Riverbed Support site and
install it using a USB memory stick, as described below.
Important: NetShark is overwritten and all storage is lost. There is no means to recover either
NetShark or the storage. Riverbed recommends that you record NetShark configuration
information and backup any trace files that you wish to keep before installing AppResponse 11 on
your NetShark xx70 appliance.
Step 1 Download the software
From the Riverbed Support site (https://support.riverbed.com) download the AppResponse 11.0.x
installation software (ISO file) to a Windows system.
Step 2 Create a bootable USB memory stick
Important: The USB stick must have a DOS partition table. If you use the USB Universal installer
tool to create a bootable USB stick containing the ISO file, the FAT file system is on the root device
instead of in a partition and the installation fails.
To create a bootable USB memory stick
1. Insert a USB stick into a Windows system.
2. From the cmd prompt launch diskpart, then enter the following commands:
 list disk (to find the USB disk number).
 select disk=<USB disk num>
 clean
 convert mbr
 create partition primary
3. Close diskpart (enter exit at the prompt).
4. Run the Universal-USB-Installer.exe tool. Please note that this is a third-party software
tool and is not supported by Riverbed. If you have problems with the configuration, please
contact their technical support.
 In the first pull-down menu, Select Try Unlisted Linux ISO (at the bottom of the list
of choices).
 In the second pulldown menu, select the AppResponse 11 ISO image that you downloaded
in Step 1.
 In the third pulldown menu, select the drive letter of the USB device. An error message
will appear to indicate that there is not enough disk space and that target drive may need to
be formatted. Click OK to dismiss the message.
 Make sure that the We will format Drive as Fat32 checkbox is selected.
SteelCentral™AppResponse 11 Installation Guide
27
 Click Create and then Yes in the confirmation pop-up to create the bootable USB memory
stick.
Step 3 Insert the bootable USB memory stick into the appliance
USB connectors are located on the back of the appliance chassis. The Model 2170 1U chassis also
has USB connectors on the front. Insert the memory stick into any USB connector.
Step 4 Connect to the console port
Connect to the console port as follows:
1. Connect a laptop or other device to the console connector using the RJ45 to 9-pin Dsubminiature cable supplied in the accessory kit. Add any necessary connector converter.
The cable wiring is available under “Specifications” in the AppResponse 11 Installation Guide.
2. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no
flow control.
If there is no video output, you need to use a keyboard and monitor instead. Connect them as
follows:
1. Connect a keyboard to a USB port.
2. Connect a monitor to the VGA port.
3. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no
flow control.
Note: After this installation is completed you can use the console port for any future
connections.
Step 5 Configure the BIOS
By default, the BIOS configuration has the product boot from an internal disk. To boot from an
external USB memory stick, you must change the BIOS configuration as follows:
1. Use the power switch to power-cycle the system. The power switch is in the upper right
corner of the front of the chassis.
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SteelCentral™ AppResponse 11 Installation Guide
2. During the POST (power-on self-test) sequence, press F2 to start the BIOS configuration
tool.
3. On the Advanced menu:
 Select “USB Configuration” and press Enter.
 Select “Make USB Devices Non-bootable” and press Enter.
 Select “Disabled” and press Enter.
 Press Esc to go back to the previous menu.
4. On the Boot Options menu:
 Select “USB Boot Priority” and press Enter.
 Select “Enabled” and press Enter.
 Press Esc and then select “No” and press Enter to go back to the previous menu.
5. From the EXIT menu, select “Save Changes and Exit” and press Enter.
6. Select “Yes” and press Enter in the resulting screen to save the changes and exit the BIOS
configuration tool. The system reboots.
Step 6 Install the software
When the system finishes booting from your USB memory stick, enter “install” at the prompt.
Software installation requires approximately 20 minutes. The system boots from the USB and
presents the “boot” prompt again.
Step 7 Remove the USB memory stick and power-cycle the appliance
When the software installation has completed and the “boot” prompt is displayed, remove the USB
memory stick and power-cycle the appliance. After the system reboots, the sign in prompt is
displayed.
Step 8 Run the configuration wizard
Go to “Configuration” in this installation guide to finish the installation.
SteelCentral™AppResponse 11 Installation Guide
29
Appendix B: How to Install AppResponse 11 Software
on an AppResponse 9 Appliance (2200, 3300, or 3800)
You can install AppResponse 11 on the following AppResponse 9 appliances:
 AppResponse 2200
 AppResponse 3300
 AppResponse 3800
You can download the AppResponse 11.0.x installer ISO file from the Riverbed Support site and
install it using a USB memory stick, as described below.
Important: AppResponse 9 is overwritten and all historical data is lost. There is no means to
recover either AppResponse 9 or the historical data. Riverbed recommends that you record
the AppResponse 9 configuration information and archive any appliances that you wish to
keep before installing AppResponse 11 on your AppResponse 2200, 3300, or 3800
appliance.
AppResponse Xpert 9 version 9.6.2 will provide a feature to allow for creation of an off-line
archive for existing content. Customers requiring retention of their AR9 disk-based content
are advised to postpone their upgrade until this new feature becomes available with the
release of AR9 9.6.2. See “Installing AppResponse 11 on an AppResponse 2200, 3300, or
3800 Appliance”.
Step 1 Download the software
From the Riverbed Support site (https://support.riverbed.com) download the AppResponse 11.0.x
installation software (ISO file) to a Windows system.
Step 2 Create a bootable USB memory stick
Important: The USB stick must have a DOS partition table. If you use the USB Universal installer
tool to create a bootable USB stick containing the ISO file, the FAT file system is on the root device
instead of in a partition and the installation fails.
To create a bootable USB memory stick
1. Insert a USB stick into a Windows system.
2. From the cmd prompt launch diskpart, then enter the following commands:
 list disk (to find the USB disk number).
 select disk=<USB disk num>
 clean
 convert mbr
 create partition primary
3. Close diskpart (enter exit at the prompt).
4. Run the Universal-USB-Installer.exe tool. Please note that this is a third-party software
tool and is not supported by Riverbed. If you have problems with the configuration, please
contact their technical support.
 In the first pull-down menu, Select Try Unlisted Linux ISO (at the bottom of the list
of choices).
 In the second pulldown menu, select the AppResponse 11 ISO image that you downloaded
in Step 1.
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SteelCentral™ AppResponse 11 Installation Guide
 In the third pulldown menu, select the drive letter of the USB device. An error message
will appear to indicate that there is not enough disk space and that target drive may need to
be formatted. Click OK to dismiss the message.
 Make sure that the We will format Drive as Fat32 checkbox is selected.
 Click Create and then Yes in the confirmation pop-up to create the bootable USB memory
stick.
Step 3 Insert the bootable USB memory stick into the appliance
USB connectors are located on the back of the appliance chassis. Insert the memory stick into any
USB connector.
Step 4 Connect to the console port
Connect to the console port as follows:
1. Connect a laptop or other device to the console connector using the RJ45 to 9-pin Dsubminiature cable supplied in the accessory kit. Add any necessary connector converter.
The cable wiring is available under “Specifications” in the AppResponse 11 Installation Guide.
2. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no
flow control.
If there is no video output, you need to use a keyboard and monitor instead. Connect them as
follows:
1. Connect a keyboard to a USB port.
2. Connect a monitor to the VGA port.
3. Set the device's terminal emulator to 9600 Baud, 8 data bits, 1 stop bit, no parity bit, and no
flow control.
Note: After this installation is completed you can use the console port for any future
connections.
SteelCentral™ NetShark Quick Start Guide
31
Step 5 Configure the BIOS
By default, the BIOS configuration has the product boot from an internal disk. To boot from an
external USB memory stick, you must change the BIOS configuration as follows:
1. Use the power switch to power-cycle the system. The power switch is in the upper right
corner of the front of the chassis.
2. During the POST (power-on self-test) sequence, press F2 to start the BIOS configuration
tool. When you are prompted for a password, enter 42ping.
3. On the Advanced menu:
 Select “USB Configuration” and press Enter.
 Select “Make USB Devices Non-bootable” and press Enter.
 Select “Disabled” and press Enter.
 Press Esc to go back to the previous menu.
4. On the Boot Options menu:
 Select “USB Boot Priority” and press Enter.
 Select “Enabled” and press Enter.
 Press Esc and then select “No” and press Enter to go back to the previous menu.
5. From the EXIT menu, select “Save Changes and Exit” and press Enter.
6. Select “Yes” and press Enter in the resulting screen to save the changes and exit the BIOS
configuration tool. The system reboots.
Step 6 Install the software
When the system finishes booting from your USB memory stick, follow the on-screen instructions
to install AppResponse 11. You will be prompted to enter “install” at the prompt, the installer will
run and then prompt you to reboot, and then the installer will continue.
Software installation requires approximately 20 minutes. When complete, the system boots from
the USB and presents the “boot” prompt again.
Step 7 Remove the USB memory stick and power-cycle the appliance
When the software installation has completed and the “boot” prompt is displayed, remove the USB
memory stick and power-cycle the appliance. After the system reboots, the sign in prompt is
displayed.
Step 8 Run the configuration wizard
Go to “Configuration” in this installation guide to finish the installation.
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