Citrix Remote Access Windows 7

Citrix Remote Access
Windows 7
TABLE OF CONTENTS
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CITRIX REMOTE ACCESS WINDOWS 7 ...................................................................................1
TABLE OF CONTENTS ..........................................................................................................1
ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0 ..........................2
INSTALLING THE ENDPOINT ANALYSIS ...................................................................................4
LOGGING OFF THE CITRIX REMOTE CONNECTION .....................................................................9
FAQ ...............................................................................................................................10
TROUBLESHOOTING ..........................................................................................................10
If you receive Access Denied.....................................................................................10
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ADDING CITRIX.AKERMAN.COM AS A TRUSTED SITE TO INTERNET EXPLORER 8.0
1. From Internet Explorer, click Tools (a) and Internet Options (b).
2. Select the Security tab (a). Click Trusted Sites (b). Sites (c). Check bock for
Enable Protected Mode should be unchecked.
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3. Delete any existing text in the Add this website to the zone: field. Type
https://citrix.akerman.com (a) and click Add (b).
4. Click Close in the Trusted Sites window and click OK to close the Internet
Options window.
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INSTALLING THE ENDPOINT ANALYSIS
Before connecting to and using the Citrix Access Gateway for the first time, you will
need to install the EndPoint Analysis (EPA) scanning client on your pc or laptop. The
EPA software is designed to protect you and Akerman’s assets with an extra security
blanket. It provides the assurance that end devices will be at a certain security
standard level prior to connecting to Akerman’s internal resources.
As part of this scan process, and in addition to the EPA installation, an antivirus and
firewall software package will have to be present on the device trying to connect to
Citrix. Following are windows and prompts that will be displayed when trying to
establish a connection:
1. Open your internet browser. In the address bar, type citrix.akerman.com and
press Enter.
2. You will be asked to download and install the Citrix EndPoint Analysis Plugin.
The plugin will be installed and various security settings will be verified on your
computer.
3. Click on the Download button to download and install the Citrix EndPoint
Plugin. If you click the Skip Check button, an "access denied" page will be
displayed.
4. At the File Download window:
a. Click Run.
b. Click Install.
c. Click Finish.
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5. When the EPA Plugin has been installed, the Citrix Endpoint Analysis window
will be displayed (see below).
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6. Click Always to bypass this window in the future. Your computer will be
checked for compliance. Note: Please be patient and allow the process to
finish.
7. If the compliance check is unsuccessful, please see the Troubleshooting
section at the end of this document.
8. If the compliance check is successful, the Citrix login screen will be displayed.
Enter your network Username, Password and Tokencode.
Note: Citrix will run a diagnostic test on your machine to check if you have the
application installed and/or if you have the correct version.
9. Click in the checkbox to agree to the Citrix licensing terms and click INSTALL.
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Note: If you do not agree to terms and do not check the
box, the application will not be installed.
10. Click Run.
Note: If you receive the Citrix Helper Control window, click the bar to add the
add-in.
11. Select the Applications (default) or Desktops tab.
(a) Click the Applications tab and click Akerman
Applications or Akerman Utilities folder to
expand.
Akerman Applications:
Grant access to individual applications such as
Outlook, Expedition, etc.
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(b) Click the Desktops tab and click Akerman
Desktop or Akerman Desktop Windowed.
Akerman Desktop:
Grants access to the Akerman
environment as if you were in the office. The
window will be full screen.
Akerman Desktop Windowed:
Grants Access to the Akerman
environment as if you were in the office but allows
easy access to your local machine
(Start Menu, Taskbar, etc.).
12. When connected, your Citrix session will launch.
(Example of Akerman Desktop display)
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LOGGING OFF THE CITRIX REMOTE CONNECTION
1. From the Akerman Desktop, click Start (a) and Log Off (b).
Note: If you have launched individual applications, exit out of the application(s).
2. Click Log Off.
3. Click Log Off.
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FAQ
1. What if I do not have permission to download to the machine I am currently on?
(Example: Working at a friend’s house, logging in at hotel business center.)
You will not be able to access Citrix.
2. Which internet browsers can I use?
The Gateway can be accessed from the following browsers: Internet Explorer
8.0 and higher, and Safari.
3. After you log into citrix.akerman.com, hover your mouse over the down-arrow
next to Log Off and click Reconnect.
4. How long do I have before my session terminates due to inactivity?
Your Citrix session will terminate after 8 hours of inactivity.
TROUBLESHOOTING
If you receive Access Denied
1. Click on the Citrix Loing Help Link for remediation.
IMPORTANT!!!!!
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If you have any questions or issues please contact the Help Desk:
Internal Tel. Ext.: 29111
External Tel.: (407) 849-2789
Toll Free Telephone Number: (866) 563-2911
Email: helpdesk@akerman.com
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