iPad/iPhone Guide Medcan Video Visits Leading the way into virtual medicine, Medcan now offers video visits, helping to eliminate the barriers of time and distance in connecting you to your healthcare provider. REQUIRED EQUIPMENT: iOS version 7.1 or later. Wi-Fi or 4G-LTE service. JOINING THE VIDEO VISIT: Your email invitation contains the link you need to join the video visit. The person who sent you the invitation email must also supply you with a Personal Identification Number (PIN), which is required for privacy and security reasons. When you log in, you also need to provide your name. 1) Open your email invitation (from email@example.com) and tap the indicated link. A PIN web page opens in your default browser. 2) Type the PIN that was provided to you separately by the person who scheduled the appointment and tap Continue. A new browser tab/window appears with a Join Conference button. 3) Tap Join Conference. 4) If you have previously installed the VidyoMobile app, skip to step #7. If this is the first time you have participated in a video visit, an App Store “VidyoMobile” screen appears. Tap the Download & Install button to download and when complete tap the Open button. The app opens and a VidyoMobile Agreement screen appears. 5) To read the agreement, tap View the license agreement. To accept the agreement, tap Accept. A Vidyo login screen appears. Ignore this screen. 6) Return to the browser session that displays the Join Videoconference screen (e.g., go to home desktop and then tap browser icon) and tap the Join Conference button. iPad/iPhone Guide Medcan Video Visits A Vidyo Access screen appears. 7) Type your name in the Display Name field and then tap Join. A PIN dialog box appears. 8) Type the PIN given to you by the video visit organizer and then tap the Enter/Return key. A progress bar may appear briefly as you are connected to your video visit. NOTE: If at any time you are asked to log-in to the Vidyo app, tap the cancel button on your device and then repeat steps #1-3 (that is, from the link in your invitation email). 9) When connected, a video window appears. If you are the first person to enter the video visit, you will see only yourself. 10) To end the video visit, first tap anywhere in the video image to view the control bar and then tap the End Call button ( ). When the Vidyo Access Screen appears tap the Exit button. TESTING YOUR INVITATION LINK (OPTIONAL): Before the scheduled date and time of your video visit, you can use the link in your invitation email to test the quality of your video broadcast. This test enables you to see your own video signal as it appears when broadcast. 1) To initiate the test, follow the same steps as described in Joining the Video Visit. A video window appears showing your broadcast image. When the video window appears, it includes two images: i. ii. Your self-view image: Video directly from your webcam Labeled with the name you entered in the Display Name field of the Vidyo Access screen. Your broadcast image: Video sent through the Internet. Labeled with the name you entered in the Display Name field of the Vidyo Access screen. 2) Check your broadcast image for both the quality of the video signal and the quality of your video image. For example: Ensure that your video image is: i. Centered with your head and shoulders in the frame. ii. Not too zoomed-in or zoomed-out. iii. Well lit – lighting should be bright and even. Ensure the video signal is clear and smooth (not jittery or pixilated). iPad/iPhone Guide Medcan Video Visits 3) To end the call, tap once anywhere within a video image to view the Video Control bar and then tap the End Call icon ( ). TIPS FOR QUALITY VIDEO VISITS: Use your front-facing camera and center yourself in the video. If you have a stand for your iPad/iPhone, use it. The camera should broadcast you straight on, so that you appear to be making direct eye contact. Make sure there is enough light. More light equals better details. If your area looks a little dark, either turn on more lights or set up a lamp that can add some light. Avoid sitting in front of a window. Close all programs on your iPad/iPhone except those necessary for your video visit, to free-up its resources. If at any point prior to or during your video visit you experience technical difficulties, please Disconnect and close your browser. Try clicking on the link provided in the email and following the process again.