Wi-Fi Doorbell Camera LED and Troubleshooting Reference Guide

Wi-Fi Doorbell Camera
LED and Troubleshooting Reference Guide
LED Pattern Key
Solid
Rapid double flash
Flashing
Alternating flash
Normal Operation
Green | Solid
Ready and working normally
Use the Alarm.com app or Customer Website to
choose a custom color in place of default green.
In Call mode
A call has been initiated or is occurring.
Starting up
Please wait while the doorbell is booting up.
Battery is charging
Battery may charge for ~30 minutes after installation.
Connected to Wi-Fi,
waiting for server connection
Please wait.
Firmware update in progress
Please wait.
No Wi-Fi connectivity
Check your Internet connection. Your Wi-Fi credentials
may have changed. Enter Wi-Fi Access Point Mode
(see Troubleshooting below) and re-add the doorbell
camera using the app.
Power supply issue
Contact your installer.
The doorbell transformer may need to be replaced.
White | Solid
Yellow | Solid
Red | Blue | Alternating flash
Blue | Green | Alternating flash
Blue | Yellow | Alternating flash
Requires Attention
Orange | Rapid double flash
Red | Rapid double flash
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step.
Green | Flashing
Entering Troubleshooting modes
Continue to press & hold for troubleshooting steps below.
Wi-Fi Access Point mode
Connect to the camera’s temporary network
and use the app to re-add the camera.
Push & hold ~60 sec until flashing, then release.
Power cycle
Reboots the camera.
Push & hold ~70 sec until flashing, then release.
Factory reset
Factory resets the camera. Deletes all Wi-Fi
and configuration information.
Push & hold ~80 sec until flashing, then release.
Red | Green | Alternating flash
Blue | Flashing
Yellow | Flashing