Data Sheet
Cisco Unified Communications 560:
A Complete Voice and Data Solution for Small Business
Part of the Cisco Small Business Pro Series
For small business employees to communicate effectively with suppliers and customers in today's competitive
business environment, they need ready access to information, updated in real time. They also need to stay
connected -- to each other and to the business applications they use to do their jobs. With the right solution, your
business can collaborate more effectively and problem-solve like never before.
The Cisco Unified Communications 560 (Figure 1), a central part of the Cisco Smart Business Communications
System (SBCS), is an affordable unified communications appliance that provides voice and data communications,
voicemail, automated attendant, video, security, and wireless capabilities while integrating with existing desktop
applications such as calendar, email, and customer relationship management (CRM) programs. This easy-to-use
solution supports up to 104 users and provides flexible deployment options based on your needs, supporting a wide
array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.
The Cisco SBCS enables businesses to enhance how they reach, serve, and retain customers. It is a complete small
business solution that gives your staff anytime, anywhere access to business information and applications, making it
easier than ever to communicate with customers and each other. The SBCS can be configured with different devices
based on your needs, including the Cisco Unified Communications 560 (UC 560), Cisco IP phones, Power over
Ethernet (PoE) switches, wireless access points, approved third-party applications, and the Cisco Configuration
Assistant for management.
Figure 1.
Cisco Unified Communications 560
Key Features with Benefits
Unified Communications
IP-based all-in-one solution designed for small businesses with up to five sites networked with interoffice
Flexible call processing deployment options, including private branch exchange (PBX) or key system mode,
for an easy transition to the new system based on the existing phone system
Full-featured voice messaging and automated attendant to help improve communication among employees
and with customers
Easy access to voicemail messages from any phone, from the VoiceView Express IP phone display
application, or via Microsoft Outlook or Outlook Express
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Data Sheet
Fax mail for each user, with faxes delivered directly to the desktop email client and the ability to redirect to
any fax machine when checking voicemail via phone
Choice of Cisco SPA 500 Series IP Phones or Cisco Unified IP Phones 7900 Series, including desktop and
wireless handheld models, depending on each user’s needs
Cisco IP Communicator soft phone, enabling employees who are traveling or working from home to stay in
touch using any Windows computer
Video telephony that is as easy as making a voice call, using a Cisco USB video camera connected to any
7900 Series phone or to the IP Communicator soft phone
PSTN Connectivity
Phone line connectivity using analog lines (FXO) or ISDN Basic Rate Interface (BRI) with optional digital
trunks (T1/E1/PRI), providing the ability to add trunking as the business grows
Built-in cost-saving Session Initiation Protocol (SIP) trunking with preset configurations from major carriers
Four analog phone connections (FXS) to support traditional fax machines or analog phones
Secure Network Foundation
Network security is included at no extra cost, including Cisco IOS Firewall to protect the entry point into your
Virtual private network (VPN) IP Security (IPsec) enables site-to-site networking, and Secure Sockets Layer
(SSL) provides remote users highly secure access to the network
Three Gigabit Ethernet expansion ports can be used with Cisco Small Business Pro ESW 500 Series
Switches with Power over Ethernet (PoE) to power IP phones, access points, and other SBCS devices
Optional external Cisco AP 541N clustering wireless access point that enables mobile networking (data and
voice) for office spaces, helping increase employee flexibility and productivity
Smart Business Productivity Applications are included with each UC 500 Series model to help enhance
employee productivity:
Cisco WebEx™ PhoneConnect allows single-button connection to Cisco WebEx meetings, saving time
when joining conference calls
Cisco TimeCardView tracks employee hours worked and provides reports to managers showing who is in
the office, with the ability to import hours directly to QuickBooks
Cisco Single Number Reach allows callers to reach employees at their desks or mobile phones for
improved customer service or to close sales more quickly
Cisco Unified CallConnectors provide call control, click to dial, inbound screen pop, presence, and instant
messaging, all integrated with popular Windows applications including Microsoft Outlook, Internet Explorer,
Microsoft Dynamics CRM, and
Simplified Configuration and Network Management
Cisco Configuration Assistant, a Windows-based application, is available for easy configuration of the UC 560
and related SBCS devices, including unified communications (phones and software), switching, routing,
wireless, Smart Business Productivity Applications, and security features
Cisco Configuration Assistant can simplify the deployment of advanced UC 560 features such as Basic ACD
and meet-me conferencing, as well as configuring the UC 560 to integrate with approved third-party
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Data Sheet
Product Specifications
For a detailed description of the features of the SBCS, see the SBCS Feature Description Guide, available at
For hardware specifications plus telecommunications and wireless compliance and licensing details, see the Cisco
Unified Communications 560 Hardware Reference Guide, available at
Warranty Information
The Cisco Unified Communications 560 has one year of hardware support and 90 days of software support though
the Small Business Support Center.
Find detailed warranty information on at the Product Warranties page.
Ordering Information
Cisco Small Business Pro Series products are offered exclusively though Cisco distribution partners.
Table 1 gives the ordering information for the Cisco Unified Communications 560, licenses, and accessories. Table 2
lists the modules and interface cards available. Table 3 gives the physical specifications for the Cisco Unified
Communications 560.
Table 1.
Ordering Information
Product SKU
Detailed Description
Cisco Unified Communications 560 with 16 user licenses for UC and integrated messaging, 4 FXO ports, 4 FXS ports, 3
Layer 2 Gigabit Ethernet expansion ports, and 2 voice interface card (VIC) slots. Upgradable to 104 users max.
Cisco Unified Communications 560 with 16 user licenses for UC and integrated messaging, 2 BRI ports, 3 Layer 2 Gigabit
Ethernet expansion ports, and 2 VIC slots. Upgradable to 104 users max.
Cisco Unified Communications 560 with 16 user licenses for UC and integrated messaging, 4 FXO ports, 3 Layer 2 Gigabit
Ethernet expansion ports,1 T1/E1 PRI port, and 1 VIC slot. Upgradable to 104 users max.
E-delivery license for the Cisco Unified Communications 500 Series for 8 additional users
3-year Cisco Small Business Pro Service
Table 2.
Modules and Interface Cards Supported in an Open VIC Slot
Product SKU
4-port VIC-FXS/direct inward dialing (DID)
4-port VIC-FXS/DID
2-port VIC-FXS
2-port VIC-FXO (universal)
2-port VIC-FXS/DID (note that this card requires Cisco IOS Software Release 12.4(20)T or later)
4-port VIC-FXO (universal)
2-port VIC-BRI (network terminal [NT] and terminal equipment [TE])
1-port VWIC-T1/E1 for voice (ISDN Primary Rate Interface [PRI] and channel associated signaling [CAS]); data is not
2-port T1/E1 for voice (ISDN PRI and CAS); data is not supported. Max of 2 T1/E1 ports on UC 560. This VWIC not
supported on the UC 560-T1E1-K9 or if the 1MFT card is installed.
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Data Sheet
Table 3.
Physical Specifications
19-in. rack mount, 2 rack units (RU) high
3.5 x 17.5 x 14 in.
(8.89 x 44.45 x 35.56 cm)
Power supply
14.5 lb (6.58 kg)
Power supply
Internal 100–240 VAC, 50–60 Hz, 1.5A to 3A input current
Cisco Small Business Pro Service for the Cisco Unified Communications 560
The new Cisco Small Business Pro Service provides “peace of mind” coverage at an affordable price and helps you
get the most value from your Cisco Small Business Pro Series solution. This device-level, subscription-based service
includes software upgrades and updates, extended access to the Cisco Small Business Support Center, and nextbusiness-day hardware replacement as necessary. It provides community-based support to enable small businesses
to share knowledge and collaborate using online forums and wikis to help boost business efficiency, identify and
reduce risks, and serve customers better.
For More Information
For more information about Cisco Small Business Pro Series solutions, visit
For more information on the Cisco Unified Communications 500 Series, visit or
contact your local Cisco account representative.
Cisco partners can also visit
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Cisco Systems, Inc.
San Jose, CA
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