Lenovo Europe, Middle East, and Africa Services Announcement
ZS09-0263, dated December 15, 2009
Lenovo ThinkPlus warranty upgrade offerings for
ThinkCentre systems
Table of contents
1
2
2
Overview
Key prerequisites
Planned availability date
2 Description
11 Prices
11 Announcement countries
At a glance
Lenovo® adds the following newly announced machine types to the
Lenovo ThinkPlus® warranty upgrade offerings for ThinkCentre® systems:
One year, on-site, second business day base warranty machine types 1165.
This is the first ThinkCentre A70z "All-in-One" machine type. New offerings will be
created for this machine type.
Lenovo deletes from the ThinkPlus warranty upgrade offerings for ThinkCentre
systems the following machine types that are no longer eligible: 8084, 8086, 8087,
8089, 8177, 8183, 8184, 8185, 8187, 8188, 8189, 8193, 8194, 8708, 8710, 8712,
8714, 8719, 8818,
Refer to the Description section for full details.
Overview
ThinkPlus warranty upgrades are only available from Lenovo. These ThinkPlus
offerings provide up to five years of hardware maintenance coverage, including the
machine warranty period, in an electronic format.
The easy registration process of the attractively priced ThinkPlus offerings helps to
ensure that a high-quality maintenance service can be provided.
These ThinkPlus offerings are available through the same Business Partners who
sell the relating Lenovo hardware. The intention is to enable the Business Partner to
offer his customer an off-the-shelf warranty upgrade or post warranty offering at the
time the customer purchases the machine.
To enable the Business Partners to select the correct ThinkPlus offering for a
particular machine type, a services selection guide is available, providing a cross
reference list of ThinkPlus and PhysicalPac offerings to applicable machine types.
ThinkPlus offerings have a part number and can be ordered through UPOS/SAP in
the same manner as Lenovo products. To be eligible for service, and to maximize
the upgraded warranty coverage period, ideally a ThinkPlus offering should be
purchased by the customer within 30 days of the purchase of the machine type to
which it applies. It is possible for upgrades to be purchased and registered at any
time during a machine's base warranty period, however this reduces the upgraded
coverage period. ThinkPlus offerings must be registered by the customer within 21
days of its purchase by completing the e-mail-based online registration process
provided.
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
1
Key prerequisites
The Lenovo ThinkPlus offerings in this announcement are only applicable to
Lenovo ThinkCentre machine types.
Planned availability date
December 15, 2009
Description
Definitions
The following abbreviations are used in this document.
• Customer carry-in repair = CCR
• On-site repair second business day = OSR 2BD
• On-site repair next business day = OSR NBD
• Hard disk drive or solid state drive retention = HDD
Update description
New offerings for A70Z "All-in-One" one-year, on-site,
Second-business-day base warranty for both regions EMAT regions.
Upgrade to:
• 1 year on-site 2BD + HDD/SSD retention
• 3 years on-site NBD
• 3 years on-site NBD + HDD/SSD retention
• 4 years on-site NBD
• 4 years on-site NBD + HDD/SSD retention
• 5 years on-site NBD
• 5 years on-site NBD + HDD/SSD retention
The 7705 machine type is added to the three-year, on-site, second business day
response offerings and removed from the three-years customer carry-in offerings.
Lenovo ThinkPlus warranty upgrade offerings for ThinkCentre
Following are the ThinkPlus SAP orderable part numbers and the compatible Lenovo
machine types they are valid for.
EMEA Region 1 offerings
The following part numbers, identified by the "L" denominator, unless otherwise
stated are available in the following countries:
• Austria
• Belgium
• Denmark
• Finland
• France
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
2
• Germany
• Ireland
• Israel
• Italy
• Luxembourg
• Netherlands
• Norway
• Portugal
• Spain
• Switzerland
• Sweden
• UK
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre oneyear CCR base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
41C9430
41E9864
73Y2725
73Y2726
73Y2727
L375
L509
L900
L901
L902
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
YR
YR
YR
YR
YR
CCR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
TO
3
4
1
3
4
YR
YR
YR
YR
YR
CCR
CCR
CCR+HDD
CCR+HDD
CCR+HDD
41E9785
41C9426
41E9865
73Y2728
46D5020
73Y2729
L505
L79
L510
L903
L652
L904
UPG
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
1
YR
YR
YR
YR
YR
YR
CCR
CCR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
TO
TO
1
3
4
1
3
4
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
NBD
NBD
NBD
NBD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
6306
8148
8799
9287
9784
8090
8292
8973
9288
9785
7280
8295
8975
9342
9953
7290
8465
9216
9351
7523
8468
9219
9352
7560
8772
9282
9379
8122
8774
9283
9638
8134
8779
9286
9709
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre oneyear OSR 2BD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
41D0011
41E9870
73Y2730
46D5018
73Y2731
L500
L515
L905
L650
L906
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
2BD
2BD
2BD
2BD
2BD
TO
TO
TO
TO
TO
3
4
1
3
4
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
NBD
NBD
2BD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
6139
7279
7749
8158
8329
8771
9120
9349
6394
7345
7773
8163
8340
8773
9215
9636
6417
7346
8099
8168
8341
8778
9218
9702
6453
7347
8108
8287
8464
8782
9266
9703
7174
7515
8110
8288
8467
8785
9269
9704
7187
7522
8111
8289
8700
8800
9277
9705
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
7244
7719
8131
8291
8701
8801
9278
9948
7270
7721
8153
8294
8705
8802
9279
9949
Lenovo is a registered trademark of Lenovo Corporation
3
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre threeyear CCR base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
41E9866
73Y2732
73Y2734
73Y2735
73Y2736
L511
L907
L909
L910
L911
UPG
UPG
UPG
UPG
UPG
3
3
3
3
3
YR
YR
YR
YR
YR
CCR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
TO
4
5
3
4
5
YR
YR
YR
YR
YR
CCR
CCR
CCR+HDD
CCR+HDD
CCR+HDD
41C9425
41E9867
73Y2733
46D5019
73Y2737
73Y2738
L40
L512
L908
L651
L912
L913
UPG
UPG
UPG
UPG
UPG
UPG
3
3
3
3
3
3
YR
YR
YR
YR
YR
YR
CCR
CCR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
TO
TO
3
4
5
3
4
5
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
NBD
NBD
NBD
NBD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
2257
7354
8121
8169
8420
8792
8819
9374
9622
6066
7355
8123
8326
8422
8794
8979
9378
9623
6068
7356
8132
8327
8709
8796
8980
9380
9624
6069
7357
8135
8328
8711
8803
8982
9383
9640
6832
7358
8137
8342
8713
8804
8985
9387
9644
7304
7611
8159
8343
8715
8805
9018
9389
9851
7306
8109
8164
8344
8786
8806
9141
9488
9859
7348
8118
8166
8417
8791
8817
9142
9489
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre threeyear OSR 2BD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
41C9429
73Y2739
41E9871
73Y2740
46D5021
73Y2741
73Y2742
L374
L914
L516
L915
L653
L916
L917
UPG
UPG
UPG
UPG
UPG
UPG
UPG
3
3
3
3
3
3
3
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
2BD
2BD
2BD
2BD
2BD
2BD
2BD
TO
TO
TO
TO
TO
TO
TO
3
5
4
3
3
4
5
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
NBD
NBD
NBD
2BD+HDD
NBD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
3379
6258
7188
7483
7799
8138
8167
8320
8788
8854
9143
9193
9481
9632
9960
6071
6302
7220
7484
7847
8141
8170
8380
8795
8910
9144
9194
9482
9635
9964
6072
6303
7298
7491
8085
8143
8171
8381
8798
8991
9169
9196
9485
9637
9965
6073
6395
7303
7506
8104
8146
8212
8382
8807
8992
9171
9265
9486
9641
9978
6074
6418
7359
7705
8107
8157
8215
8421
8808
8994
9172
9356
9487
9645
6075
6449
7360
7706
8113
8160
8296
8423
8810
9071
9174
9384
9625
9708
6175
7057
7373
7715
8124
8162
8297
8424
8811
9087
9181
9438
9628
9788
6239
7103
7479
7774
8136
8165
8298
8783
8820
9088
9182
9439
9631
9807
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre threeyear OSR NBD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
41E9872
L517
UPG 3 YR OSR NBD TO 4 YR OSR NBD
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
4
73Y2743
46D5022
73Y2744
73Y2745
L918
L654
L919
L920
UPG
UPG
UPG
UPG
3
3
3
3
YR
YR
YR
YR
OSR
OSR
OSR
OSR
NBD
NBD
NBD
NBD
TO
TO
TO
TO
5
3
4
5
YR
YR
YR
YR
OSR
OSR
OSR
OSR
NBD
NBD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
3063
6089
6234
7061
7514
8144
9210
9695
3231
6136
6397
7062
7637
8172
9300
9728
3285
6137
6486
7064
7638
8213
9301
9935
3656
6138
6487
7065
7639
8798
9323
3658
6176
6488
7066
7843
9158
9325
6086
6177
6489
7307
8106
9159
9326
6087
6178
6490
7408
8114
9162
9330
6088
6209
6491
7508
8142
9164
9694
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre fouryear OSR 2BD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
73Y2746
73Y2747
73Y2748
73Y2749
73Y2750
L921
L922
L923
L924
L925
UPG
UPG
UPG
UPG
UPG
4
4
4
4
4
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
2BD
2BD
2BD
2BD
2BD
TO
TO
TO
TO
TO
4
5
4
4
5
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
NBD
NBD
2BD+HDD
NBD+HDD
NBD+HDD
Eligible Machine Types (all models)
7092 7090 7626 7627 7628 7630 7635
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre fouryear OSR NBD base warranty machine types
ThinkPlus
part no.
73Y2751
73Y2752
73Y2753
ThinkPlus
ID No.
L926
L927
L928
ThinkPlus
description
UPG 4 YR OSR NBD TO 5 YR OSR NBD
UPG 4 YR OSR NBD TO 4 YR OSR NBD+HDD
UPG 4 YR OSR NBD TO 5 YR OSR NBD+HDD
Eligible Machine Types (all models)
5897
7571
8813
9646
6076
7582
8814
9647
6077
7629
8816
9648
6078 6081 7094 7096 7098
8115 8120 8214 8494 8812
9089 9156 9157 9160 9211
9649
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre "Allin-One" one-year, on-site, second business day base warranty machine
types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
80Y5792
80Y5793
80Y5794
80Y5795
80Y5796
80Y5797
80Y5798
L405
L406
L407
L408
L409
L410
L411
UPG
UPG
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
1
1
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
2BD
2BD
2BD
2BD
2BD
2BD
2BD
TO
TO
TO
TO
TO
TO
TO
1
3
3
4
4
5
5
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
2BD+HDD
NBD
NBD+HDD
NBD
NBD+HDD
NBD
NBD+HDD
Eligible Machine Types (all models)
1165
EMEA Region 2 offerings
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
5
The following part numbers, identified by the "C" denominator, unless otherwise
stated are available in the following countries:
• Bulgaria
• Croatia
• Czech Republic
• Greece
• Hungary
• Poland
• Romania
• Russia(1)
• Slovakia
• Slovenia
• South Africa
• Turkey
Notes:
(1) Only these offerings are available in Russia
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre oneyear CCR base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
10N3158(1)C540
10N3159(1)C541
12X6449(1)C633
12X6450(1)C634
46D5016
C648
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
YR
YR
YR
YR
YR
CCR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
TO
3
4
3
4
3
YR
YR
YR
YR
YR
CCR
CCR
OSR NBD
OSR NBD
OSR NBD + HDD
Eligible Machine Types (all models)
6306
8148
8799
9287
9784
7280
8292
8973
9288
9785
7290
8295
8975
9342
9953
7523
8465
9216
9351
7560
8468
9219
9352
8090
8772
9282
9379
8122
8774
9283
9638
8134
8779
9286
9709
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre oneyear OSR 2BD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
12X6417(1)C616
12X6418(1)C617
46D5014
C646
UPG 1 YR OSR 2BD TO 3 YR OSR NBD
UPG 1 YR OSR 2BD TO 4 YR OSR NBD
UPG 1 YR OSR 2BD TO 3 YR OSR NBD+HDD
Eligible Machine Types (all models)
6139
7279
7749
8158
8329
8771
9120
9349
6394
7345
7773
8163
8340
8773
9215
9636
6417
7346
8099
8168
8341
8778
9218
9702
6453
7347
8108
8287
8464
8782
9266
9703
7174
7515
8110
8288
8467
8785
9269
9704
7187
7522
8111
8289
8700
8800
9277
9705
7244
7719
8131
8291
8701
8801
9278
9948
7270
7721
8153
8294
8705
8802
9279
9949
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre threeyear CCR base warranty machine types
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
6
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
10N3163(1)C545
12X6451(1)C635
12X6452(1)C636
46D5015
C647
UPG
UPG
UPG
UPG
3
3
3
3
YR
YR
YR
YR
CCR
CCR
CCR
CCR
TO
TO
TO
TO
4
3
4
3
YR
YR
YR
YR
CCR
OSR NBD
OSR NBD
OSR NBD+HDD
Eligible Machine Types (all models)
2257
7354
8121
8169
8420
8792
8819
9374
9622
6066
7355
8123
8326
8422
8794
8979
9378
9623
6068
7356
8132
8327
8709
8796
8980
9380
9624
6069
7357
8135
8328
8711
8803
8982
9383
9640
6832
7358
8137
8342
8713
8804
8985
9387
9644
7304
7611
8159
8343
8715
8805
9018
9389
9851
7306
8109
8164
8344
8786
8806
9141
9488
9859
7348
8118
8166
8417
8791
8817
9142
9489
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre threeyear OSR 2BD and three-year OSR NBD base warranty machine types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
12X6419(1)C618
46D5017
C649
UPG 3 YR OSR to 4 YR OSR NBD
UPG 3 YR OSR to 3 YR OSR NBD+HDD
Eligible Machine Types (all models)
3063
6073
6137
6239
6486
7062
7303
7484
7705
8104
8141
8165
8296
8423
8808
8994
9162
9193
9325
9482
9635
9788
3231
6074
6138
6258
6487
7064
7307
7491
7706
8106
8142
8167
8297
8424
8810
9071
9164
9194
9326
9485
9637
9807
3285
6075
6175
6302
6488
7065
7359
7506
7715
8107
8143
8170
8298
8708
8811
9087
9169
9196
9330
9486
9641
9935
3379
6086
6176
6303
6489
7066
7360
7508
7774
8113
8144
8171
8320
8783
8820
9088
9171
9210
9356
9487
9645
9960
3656
6087
6177
6395
6490
7103
7373
7514
7799
8114
8146
8172
8380
8788
8854
9143
9172
9265
9384
9625
9694
9964
3658
6088
6178
6397
6491
7188
7408
7637
7843
8124
8157
8212
8381
8795
8910
9144
9174
9300
9438
9628
9695
9965
6071
6089
6209
6418
7057
7220
7479
7638
7847
8136
8160
8213
8382
8798
8991
9158
9181
9301
9439
9631
9708
9978
6072
6136
6234
6449
7061
7298
7483
7639
8085
8138
8162
8215
8421
8807
8992
9159
9182
9323
9481
9632
9728
Lenovo ThinkPlus warranty upgrade (UPG) offerings for ThinkCentre "Allin-One" one-year, on-site, second business day base warranty machine
types
ThinkPlus ThinkPlus ThinkPlus
part no. ID No.
description
80Y5792
80Y5793
80Y5794
80Y5795
80Y5796
80Y5797
80Y5798
L405
L406
L407
L408
L409
L410
L411
UPG
UPG
UPG
UPG
UPG
UPG
UPG
1
1
1
1
1
1
1
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
2BD
2BD
2BD
2BD
2BD
2BD
2BD
TO
TO
TO
TO
TO
TO
TO
1
3
3
4
4
5
5
YR
YR
YR
YR
YR
YR
YR
OSR
OSR
OSR
OSR
OSR
OSR
OSR
2BD+HDD
NBD
NBD+HDD
NBD
NBD+HDD
NBD
NBD+HDD
Eligible Machine Types (all models)
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
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Offering descriptions (upgrades to base warranty)
ThinkCentre products with a one-year base warranty
Unless otherwise noted these offerings are only available during normal country
office hours excluding public and national holidays.
• Four-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
warranty period of the machine type, and for an additional 36 months after the
warranty period ends.
• Three-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
warranty period of the machine type, and for an additional 24 months after the
warranty period ends.
• One-year, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus and runs and ends
concurrently with warranty period of the machine type.
• Four-years, customer carry-in repair service. This offering is valid from the
purchase date of the ThinkPlus, runs concurrently with the warranty period of the
machine type, and for an additional 36 months after the warranty period ends.
• Three-years, customer carry-in repair service. This offering is valid from the
purchase date of the ThinkPlus, runs concurrently with the warranty period of the
machine type, and for an additional 24 months after the warranty period ends.
• Four-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs concurrently with warranty period of the machine type, and for an
additional 36 months after the warranty period ends.
• Three-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs concurrently with warranty period of the machine type, and for an
additional 24 months after the warranty period ends.
• One-year, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type.
• One-year, on-site repair service with a second business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type.
• Four-years, customer carry-in repair service including HDD/SDD retention. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type, and for an additional 36 months after
the warranty period ends.
• Three-years, customer carry-in repair service including HDD/SDD retention. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type, and for an additional 24 months after
the warranty period ends.
• One-year, customer carry-in repair service including HDD/SDD retention.
This offering is valid from the purchase date of the ThinkPlus, runs and ends
concurrently with the warranty period of the machine type.
ThinkCentre products with a three-year base warranty
Unless otherwise noted these offerings are only available during normal country
business hours excluding public and national holidays.
• Five-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type and for an extra 24 months after the
warranty period of the machine type ends.
• Four-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
8
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the warranty period of the machine type and for an extra 12 months after the
warranty period of the machine type ends.
Three-years, on-site repair service with a next business day response target.
This offering is valid from the purchase date of the ThinkPlus, runs and ends
concurrently with the warranty period of the machine type.
Five-years, customer carry-in repair service. This offering is valid from the
purchase date of the ThinkPlus, runs concurrently with the warranty period of the
machine type, and for an additional 24 months after the warranty period ends.
Four-years, customer carry-in repair service. This offering is valid from the
purchase date of the ThinkPlus, runs concurrently with the warranty period of the
machine type, and for an additional 12 months after the warranty period ends.
Five-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs concurrently with warranty period of the machine type, and for an
additional 24 months after the warranty period ends.
Four-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs concurrently with warranty period of the machine type, and for an
additional 12 months after the warranty period ends.
Three-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type.
Three-years, on-site repair service with a second business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type.
Five-years, customer carry-in repair service including HDD/SDD retention. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type, and for an additional 24 months after
the warranty period ends.
Four-years, customer carry-in repair service including HDD/SDD retention. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type, and for an additional 12 months after
the warranty period ends.
Three-years, customer carry-in repair service including HDD/SDD retention.
This offering is valid from the purchase date of the ThinkPlus, runs and ends
concurrently with the warranty period of the machine type.
ThinkCentre products with a four-year base warranty
Unless otherwise noted these offerings are only available during normal country
business hours excluding public and national holidays.
• Five-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type and for an extra 12 months after the
warranty period of the machine type ends.
• Four-years, on-site repair service with a next business day response target. This
offering is valid from the purchase date of the ThinkPlus, runs concurrently with
the warranty period of the machine type and for an extra 12 months after the
warranty period of the machine type ends.
• Five-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs concurrently with warranty period of the machine type, and for an
additional 24 months after the warranty period ends.
• Four-years, on-site repair service with a next business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type
• Four-years, on-site repair service with a second business day response target
including HDD/SSD retention. This offering is valid from the purchase date of the
ThinkPlus, runs and ends concurrently with warranty period of the machine type
Notes:
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
9
• The customer must register their ThinkPlus offering to activate the service. This
will avoid any further delay due to entitlement verifications.
• Some parts of Lenovo machines are designated as customer replaceable units
(CRUs), for example, keyboards, memory, or HDDs.
Service activity descriptions
Problem determination
Lenovo will perform problem determination remotely. You are requested to work
with Lenovo during problem determination and to perform those activities that
Lenovo may request. The problem determination aim is to identify whether the
problem resides with your Lenovo Machine or with other machines or software. If
the problem determination result is that your Lenovo machine is failing, and non
functional then the appropriate actions for the warranty or warranty upgrade will be
put in place.
NOTE: The customer is responsible for ensuring that all data on their ThinkCentre
is backed up prior to a repair being attempted. Failure to do so will result in loss of
data if the HDD or SDD is replaced or reloaded as part of the repair process.
Customer carry-in repair
You are requested to take your failing machine to the nearest authorized warranty
service provider or repair depot where your machine will be exchanged or repaired.
The AWSP or repair depot will inform you when your repaired or exchange machine
is ready for collection.
On-site repair service, second business day
A service technician will be dispatched to arrive at your location within the next two
business days from the time the problem determination is finished. In all other cases
the date and time for on-site intervention will be mutually agreed upon. The 2nd
business day response time is an average target and not a committed service level,
neither for response time nor for problem resolution time.
On-site repair service, next business day
A service technician will be dispatched to arrive at your location within the next
business day from the time the problem determination is finished. In all other cases
the date and time for on-site intervention will be mutually agreed upon. The next
business day response time is an average target and not a committed service level,
neither for response time nor for problem resolution time.
On-site repair service activities
Lenovo will either repair or exchange the failing machine at your location and verify
its functionality. You must provide a suitable working area that is safe, clean and
well lit, to allow disassembly and reassemble of the Lenovo machine.
Service activities with HDD retention
In addition to the repair service activities detailed above the customer or his
appointed representative may retain any or all HDDs or SSDs removed from the
machine if it has been replaced as part of the repair process. If the machine is to be
removed from the customer's control or presence any or all HDDs or SSDs can be
removed and retained by the customer or his appointed representative.
Damage to parts not covered by base warranty
Where a part has been damaged that is not covered by the base warranty or
ThinkPlus offering then, if it is available, a replacement may be purchased directly
from Lenovo.
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
10
Prices
Prices for Lenovo ThinkPlus warranty upgrade offerings for ThinkCentre can be
obtained from your local Lenovo business partner or sales representative.
Announcement countries
The Lenovo ThinkPlus warranty upgrade offerings for ThinkCentre are only available
in the following countries. Geographic restrictions may exist within some countries
including those already noted for on-site and courier based offerings. Customers
should confirm with their Business partner or Lenovo sales representative that the
warranty upgrade offering is valid for their Lenovo machines locations.
Requests for service for machines outside of the coverage area will be delivered
using the highest available service level up to but not exceeding the service level
of the upgrade. Requests for service in countries not included in the announcement
list below will be delivered under the machines base warranty applying international
warranty rules.
Refer to the Lenovo Web site for full information on international warranty
http://www.lenovo.com
• Austria
• Belgium
• Bulgaria(1)
• Croatia
• Czech Republic
• Denmark
• Finland
• France(2)
• Germany
• Greece
• Hungary
• Ireland
• Israel
• Italy
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Russia(3)
• Slovakia
• Slovenia(4)
• South Africa
• Spain
• Sweden
• Switzerland
• Turkey
• United Kingdom (5)
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
11
Notes:
(1) Bulgaria is limited to the capital Sofia for on-site service.
(2) Excluding DOM/TOM and all other French overseas
territories and dependencies.
(3) Russia is limited to 100Km of Moscow centre for on-site service.
(4) Slovenia is limited to 50 km radius of Ljubljana for
on-site service.
(5) Mainland U.K. only for on-site service.
Trademarks
Lenovo, ThinkPlus and ThinkCentre are registered trademarks of Lenovo Corporation
in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
Information may be changed or updated without notice. Lenovo may also make
improvements and/or changes in the products and/or the programs described
in this information at any time without notice. Lenovo assumes no responsibility
regarding the accuracy of the information that is provided by Lenovo and use of
such information is at the recipient's own risk. Information Lenovo publishes on the
World Wide Web may contain references or cross references to Lenovo products,
programs and services that are not announced or available in your country.
Such references do not imply that Lenovo intends to announce such products,
programs or services in your country. Consult your local Lenovo business contact for
information regarding the products, programs and services which may be available
to you. Lenovo's obligations with respect to its products and services are governed
solely by the agreements under which they are provided. Additional terms of use are
located at:
http://www.lenovo.com/legal/us/en/
Lenovo Europe, Middle East, and Africa
Services Announcement ZS09-0263
Lenovo is a registered trademark of Lenovo Corporation
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