Polycom IEEE 802.3af In-Line Power Cable

®
SoundPoint IP 300/301 SIP
User Guide
SoundPoint® IP 300/301 SIP 2.0
USER GUIDE
August, 2006
Contents
Introduction ............................................... 1
Parts List ................................................... 1
Installing SoundPoint® IP 300/301 SIP .......... 2
Connecting Network and Power Source ................................2
Connecting the Handset and Optional Headset ....................3
Attaching the Base.................................................................3
Features .................................................... 4
Key Descriptions ......................................... 5
Using SoundPoint® IP 300/301 SIP ............... 6
Placing a Call ........................................................................6
Answering a Call ....................................................................7
Call Hold and Resume ...........................................................7
Multiple Calls on Hold ............................................................7
Microphone Mute ...................................................................7
General Key Use ...................................................................8
Local Conferencing ................................................................8
Splitting a Conference ...........................................................8
Transferring a Call .................................................................9
Call Timer...............................................................................9
Ending a Call .........................................................................9
Redial...................................................................................10
Call Forwarding....................................................................10
Volume Adjustment ..............................................................10
Do Not Disturb ..................................................................... 11
Time and Date ..................................................................... 11
Headset Memory Mode ....................................................... 11
Display Contrast ..................................................................12
Ring Type.............................................................................12
Call Lists ..............................................................................12
Contact List ..........................................................................13
Speed Dial ...........................................................................14
Multiple Lines .......................................................................14
Multiple Keys Per Line .........................................................14
Multiple Call Appearances ...................................................15
Shared Lines........................................................................15
Voice Mail ............................................................................16
Distinctive Ringing / Call Treatment .....................................16
Phone Reboot ......................................................................17
Optional Features ..................................... 17
Text Messaging ....................................................................17
Presence / Status / Buddy Lists ...........................................18
Troubleshooting ........................................ 20
Safety and Compliance ............................... 22
Part 15 Rules .......................................................................22
Class B Digital Device or Peripheral ....................................22
Modifications ........................................................................22
Installation Instructions ........................................................22
Plug Acts as Disconnect Device ..........................................22
Industry Canada (IC) ...........................................................23
CE and VCCI Mark ..............................................................23
Polycom Limited Warranty
and Limitation Liability .............................. 23
Exclusions ................................................ 24
Warranty Exclusive .................................... 24
Service Agreements................................... 24
Limitations of Liability ............................... 24
Disclaimer ................................................ 25
Governing Law ......................................... 25
Copyright Notice ....................................... 25
Introduction
Thank you for choosing the SoundPoint®
IP 300/301 SIP. This unit provides business telephony features and functions
such as Multiple Call Appearances, Call
Hold, Transfer, and Conference over an IP
network. In this User Guide you will find
everything you need to quickly use your
new phone. Be sure to verify with your
system administrator that your network
is prepared for configuring your SoundPoint® IP 300/301 SIP phone. As well, be
sure to read the Parts List and the Safety
Notices section in this guide before you
set up and use the SoundPoint® IP 300/301
SIP phone.
Parts List
The following items are included in your
SoundPoint® IP 300/301 SIP package.
Check this list before installation to ensure
that you have received each item. If you
are missing any items, please contact your
system administrator.
Polycom SoundPoint® IP 300/301 SIP
Power Adapter
(specification varies according
to country)
ABC
DEF
2
3
4
5
JKL
MNO
PQRS
7
TUV
WXYZ
*
OPER
1
GHI
8
6
9
Menu
DoNotDisturb
Redial
Hold
For SoundPoint® 301, the power adapter is not
included in the PoE bundle. See your system
administrator if you require one.
0
Handset & Handset Cord
Phone Base
Quick Start Guide
Network / Power Cable
1
Installing SoundPoint® IP 300/301 SIP
The SoundPoint® IP 300/301 SIP User
Guide includes regulatory compliance
information that your system administrator
should review and can also be found at:
www.polycom.com
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint® IP 300/301 SIP phone. If you require additional information or assistance
with your new phone, please contact your
system administrator.
Connecting Network and Power Source
AC Power Option
Connect the supplied Network Cable
between the LAN jack on the phone and
the LAN port on the wall or hub/switch
device port. Connect the DC plug of the
AC wall adapter into the supplied LAN
cable as shown.
Power over Ethernet (PoE) Option
Using an Inline Power Cable (optional accessory from Polycom), the phone can be alternately powered from a Power over Ethernet
(PoE) compliant switch or hub. Inline Power
Cables exist for both IEEE 802.3af and Cisco
pre-standard PoE options. Plug the keyed end
of the Inline Power Cable into the LAN jack
on the phone and the other end to an available
port on the POE switch or hub.
Cisco™Catalyst™ In-Line
Power Switch
Cisco™ In-Line Power
Cable
IEEE 802.3af compliant
In-Line Power switch
(Part No. 2200-11014-002 Rev A)
OR
IEEE 802.3af In-Line
Power Cable
(Part No. 2200-11077-002 Rev A)
2
Connecting the Handset and Optional Headset
1. Connect the short straight end
of the phone cord to the handset
and the corresponding longer
straight end of the cord to the
handset jack on the back of the
phone.
2. Connect the headset (optional
accessory) to the headset jack on
the back of the phone.
(Optional)
For information on headsets,
please visit www.polycom.com
and choose the Support link.
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the phone and snap them together to lock the base to the phone.
3
Features
Line/Speed Dial Keys
Use these keys to activate up to
two lines or one line and a speed
dial that can be assigned to your
phone.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensitive functions.
Display Control Keys
Use the arrow keys to scroll
through the displayed information.
1
GHI
Headset
Microphone Mute
Dial Pad
ABC
3
JKL
MNO
4
5
PQRS
7
TUV
*
OPER
8
Menu
DEF
2
6
DoNotDisturb
Feature Keys
Redial
Access important features using
these keys.
WXYZ
9
Hold
0
These 12 keys provide the 10
digits, alphabetic and special
characters available in context
sensitive applications.
Hold
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Hookswitch
Speaker
For ringer and
hands-free audio
output.
1
GHI
ABC
DEF
2
3
JKL
MNO
4
5
PQRS
7
TUV
*
OPER
8
0
Volume Keys
Use these to adjust the volume of the
handset, headset, speaker, and ringer.
4
6
Menu
DoNotDisturb
Redial
WXYZ
9
Hold
Character
Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Key Descriptions
Feature Key
Description
Sel
Sel
Sel
Sel
Mutes audio transmission locally during calls.
Sel
Sel
Allows you to place and receive calls through an optionally conDel
Del
nected headset.
Directories
Sel Sel Directories
Sel
Sel
Services
Services
Directories
Line or Speed Dial keys.
Call Lists
DelDel Call Lists
Services
Scrolls through menu options.
Call Lists
Transfer
Menu
MenuTransfer
Menu
Conference
1
2
GHI
3
ABC
DEF
MNO
GHI
77
PQRS
Hold
JKL
88
JKL
JKL DEF
MNO
MNO
PQRS
PQRSJKL
TUV
TUVMNO
WXYZ
WXYZ
*
99
TUV
WXYZ
*
OPER
0
#
0
OPER
OPER
WXYZ
#
Places current active call in Hold state.
WXYZ
PQRS
OPER
OPER
WXYZ
TUV
Do Not Disturb TUV
PQRS
MNO
TUV
GHI
GHI ABC
PQRS
Messages
6
JKL
DEF
DEF
Menu
DEF
4 HoldHold
5
GHI
ABC
ABC
Del
Redial
Messages
Messages
Redial
Do
NotDisturb
Transfer
Redial ABC
1Redial 2
Menu
Menu
Messages
2 33
Messages
1
1
2
Menu
Scrolls through menu options.
ABC
DEF
ABC
DEF
Do Not Disturb
Do Not Disturb
5
6
Messages
4
Access 1
local and
42serverJKL
5features.
6
3 MNO
GHI
GHIABC
JKLDEF
MNO
Do Not Disturb
Cancels ringing
MailHold
(if
75and directs
886 incoming
99 calls to your Voice
7
7
8
9
Hold
4
7
8
9
supported). PQRS
TUV
WXYZ
TUV
GHI PQRS
JKL
MNO WXYZ
0
Dials last connected
party
*
099from##the phone.
Hold
77 *88 OPER
Sel
Sel
Conference
Conference
Do Not
Disturb
Do Not
Disturb
Del
Hold
OPER
Soft keys to select from various context-sensitive options.
OPER
1
GHI
ABC
DEF
2
3
JKL
MNO
4
5
PQRS
TUV
*
OPER
6
Dial7 Pad
8
9
0
Menu
Volume keys to adjusts audio and ringer volume.
DoNotDisturb
Redial
WXYZ
Hold
General dialing and alphanumeric entry (including special characters).
5
Using SoundPoint® IP 300/301 SIP
Placing a Call
Using the Handset:
Services
Del
Call Lists
Using Listen Mode:
Buddy Status
Listen Mode can be used
for
listening to a conference call but
My Status
not actively participating, or for
checking voice mail. Redial
1. With the handset on-hook, press
Menu
, and choose Features, followed by Listen Mode.
Messages
2. Dial
the desired number.
1
4
GHI
GHI
77
PQRS
PQRS
*
Do Not Disturb
Using the Headset:
Hold
1. With the optional headset connected,
press a line key,
, or NewCall to
obtain dial tone.
Directories
Conference
2. Dial the desired number.
See also Headset Memory Mode.
Services
Call Lists
You also have the option to dial directly from the dial pad without
1
2
Buddy Status
first getting dial tone. Simply enter
the number then lift the handsetABC
or press the Dial soft key or press the
key.
GHI
JKL
3
ABC
DEF
DEF
4
5
In all cases, the active call will appear on the display showing call
My Status
duration and destination.
Redial
Services
Do
6
MNO
Sel
Conference
Directories
GHI
JKL
MNO
77
TUV
88
WXYZ
PQRS
Del
Call Lists
ce
al
During a call, you can alternate
between handset or headset modes
by pressing the
key, or picking
Conference
Directories
up the handset.
1. To obtain dial tone, pick up the handset.
Sel
2. DialSel
the desired number.
PQRS
TUV
1
99
2
ABC
M
WXYZ DEF
3
0
# 3
*
followed by Status, Platform and Phone. The
Buddy Status
Menu
To obtain the IP address of your phone, press
My Status
IP address is listed together with other network information.
1
2
ABC
3
DEF
ABC
DEF
JKL
GHI
5
MNO
JKL
MNO
PQRS
77
TUV
PQRS
88
WXYZ
TUV
WXYZ
*
OPER
0
#
4
GHI
6
99
Voice Mail
Redial
Do Not Disturb
Hold
OPER
6
OPER
ABC
4OPER 5
DEF
6
GHI
JKL
MNO
MNO
GHI
JKL
PQRS
77
TUV
WXYZ
PQRS
TUV
WXYZ
*
OPER
0
#
88
OPER
99
Me
Do N
1
4
HI
Answering a Call
Services
Menu
Using
the Handset:
Call Lists
Pick up the handset. 1
Buddy Status
2
ABC
DEF
DEF
JKL
MNO
GHI
5
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
Using the Headset:
*
OPER
0
#
GHI
Incoming calls may be ignored
Messages
by pressing the Reject soft key or
Do Not Disturb during ringing. Note
that Do Not Disturb stays active
when the call is dropped and will
Hold so until toggled off.
remain
3
ABC
Using
Listen Mode:
4
My Status
6
Press the Answer soft key or the line key
77
88
99
(
).
Redial
Sel
OPER
Pressing
will answer the call
Sel
Conference
Directories
through an optionally
connected
headset. If headset memory mode is
Services
enabled, pressing
the line key (
)
will do the same. Del
Del
Menu
Call Lists
2
ABC
3
DEF
ABC
DEF
5
MNO
JKL
HI
JKL
RS
77
TUV
RS
TUV
*
Del
Conference
Directories
88
0
OPER
OPER
6
In all cases, the active call will appear
on the display showing
call duration and
Menu
Buddy Status
destination.
Call
Hold
MNO
Messages
1
2
ABC
4
GHI
My Status
Do Not Disturb
andRedial
Resume
99
During
a call, press Hold or the Hold soft key.
WXYZ
The call will be placed on hold and this will
# indicated on the display. Press the Resume
be
soft key to retrieve the call.
WXYZ
3
DEF
ABC
DEF
JKL
5
MNO
6
GHI
JKL
MNO
PQRS
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
Messages
Do Not Disturb
99
Hold
OPER
Multiple Calls on Hold
If multiple calls are on hold on a single line
key, use the arrow keys to switch between
the calls then press the Resume soft key to
retrieve the desired call. If more than two
calls are on hold on a single key, an indication will appear on the display, for example
“2/3” shows that this is the second call out
of three calls.
If calls are on hold on more than one line
key, the details of the calls on any line key
can be viewed by pressing that line key and
holding it down for a few seconds. If a line
key is pressed briefly, the first call on hold
on that line key will be retrieved.
Microphone Mute
Sel
During a call, press
. The LED on the
phone lights up and a flashing microphone
on the display indicates that the other party
Directories
Conference
(parties) cannot hear you.
Microphone Mute applies to handset and
headset modes. You can still hear all other
parties while Mute is enabled.
Del
To turn off Microphone Mute, press
again.
Services
Menu
Conference
Directories
Call Lists
Buddy Status
7
1
GHI
2
ABC
3
DEF
ABC
DEF
JKL
MNO
Messages
Services
Do Not Disturb
Del
Del
Menu
Directories
Menu
General Key Use
Services
Messages
1
2
3
Do Not Disturb
ABC
DEF
To 1navigate
menus and
to
enter
data,
these
are useful tips:
2 through
3
Do Not Disturb
5
6
Transfer
ABC
DEF
4
GHI
JKL
MNO
4. To enter text using the dial pad,
41. Use
5
6 Sel and
or the 7
Redial
88
99
Hold
GHI
JKL
MNO
7
Next and Prev soft keys to scroll PQRS TUV WXYZ press the number keys one or more
88
99
Hold
Hold
77
times. For example, for ‘A’ press
through
0
#
PQRS
TUV
WXYZ lists. In some lists the
* OPER
‘2’ and for ‘C’ press ‘222’. When
and
keys
can
be
used
as
“Page
0
#
* OPER
Del
in text entry mode the display title
Up” and “Page Down”.
will show whether keys will gener2. Many soft keys can only be acate numbers (1), upper-case (A) or
cessed by pressing the More soft key.
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
Conference
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
Messages
OPER
OPER
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
3. Press
menu.
Menu
lower-case (a) characters and the
1/A/a soft key can change this.
to exit from any
Messages
Do Not Disturb
Local Conferencing
You can create a Hold
conference with two other parties
using the phone’s local conferencing feature.
1. Place a call to the first party.
2. Press the Conf soft key to obtain a
new line (the active call is placed
on hold).
3. Dial the number of the second party
or use the arrow keys to access
speed dial numbers or the missed
call list, or use the Features menu to
access placed and received call lists.
From one of these lists press the Dial
soft key.
4. When the second party answers,
press the Conf soft key again to join
all parties in the conference, or
press the Split soft key to put the first
call on hold and keep the second
call as the active call.
A conference may be created at any time
between an active call and a call which is
on hold (on the same line) by pressing the
Join soft key.
Ending the call on the conference originator’s
phone will not end the conference; the other
two parties can continue to talk
Splitting a Conference
When a conference has been established,
a Split soft key is available. Pressing this
key will split the conference into two calls
on hold.
8
Transferring a Call
3. Press the Trnsfr soft key again or
hang up to complete the transfer.
This can be done as soon as the
ringback sound is heard or you can
wait until the third party answers
and talk to them before completing
the transfer. Press the Split soft key
to put the first call on hold and keep
the second call as the active call.
1. During a call, press the Trnsfr soft
key (the active call is placed on
hold).
2. Dial the number to which you want
to transfer the call or use the arrow
keys to access speed dial numbers
or the missed call list, or use the
Features menu to access placed and
received call lists. From one of
these lists press the Dial soft key.
Transfer may be cancelled during establishment by pressing the Cancel soft key.
The original call is resumed.
A blind transfer (without consultation) can also be supported by pressing the Blind soft key.
Call Timer
Call progress on an active call is monitored
through a local call timer. This is visible
within the active call window on the display.
Ending a Call
Press the EndCall soft key.
OR
Replace the handset, or press
set Mode.
if in HeadDirectories
Conference
Services
Call Lists
Buddy Status
1
9
DEF
DEF
JKL
MNO
GHI
5
JKL
MNO
PQRS
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
4
Redial
3
ABC
GHI
My Status
2
ABC
OPER
6
99
Directories
Conference
Services
Call Lists
Buddy Status
My Status
Redial
1
Buddy Status
4
GHI
My Status
Redial
GHI
2
3
ABC
DEF
ABC
DEF
5
JKL
MNO
JKL
MNO
Do Not Disturb
6
TUV
PQRS
Press Redial
to dial the last call
77 placed
88
from your phone.
PQRS
TUV
99
WXYZ
Hold
WXYZ
To redial another previously dialed number,
0
OPER
press the Menu soft key, and select Features,
Call Lists, then Placed Calls.
*
Messages
OPER
#
You will see a list of previously placed calls.
Choose the number you wish to redial and
press Dial.
Sel
Sel
Call Forwarding
To turn callDelforwarding off:
Calls may be forwarded to another extenDel
sion as follows:
1. Press the Fwd soft key from the
phone’s idle display or press
Menu
and select Features and
Fwd... at any time.
Messages
2. (Optional)
If multiple lines are in
use, Select which line to disable
Do Not Disturb
Call
Forward.
3. Press the Disable soft key.
1. Press the Fwd soft key from the
phone’s idle display or press
Menu
and select Features and
ABC
DEF
Fwd... at any
1 time.2
3
Messages
2. (Optional) If multiple
ABC lines
DEF are in
use, selectGHIwhich JKL
line to MNO
forward.
4 or5URL to6 forward
Do Not Disturb
3. Enter
a number
GHI
MNO
all future PQRS
calls
to.JKL
TUV
WXYZ
4. Press the Enable
77 soft
88 key to99 confirm
PQRS
TUV
WXYZ
CallHold
Forwarding.
Idle display returns and the line indicator
Hold
now displays
the regular icon.
Idle display returns with 0
a moving
# arrow
OPER Call Forwardon the line label to confirm
ing enabled.
*
OPER
Call Forwarding is not available on
shared lines.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
10
To conform to regulatory requirments, handset and headset volume
will return to a preset level after each
call. Hands-free volume settings will
be maintained across calls.
Sel
Menu
Messages
Do Not Disturb
Del
Press Do Not Disturb to prevent the phone from
ringing on incoming calls. A flashing icon
and text on the display indicates that Do Not
Menu
Disturb isHold
on.
1
CallsABCreceived
DEF while Do Not Disturb is
Messages
2 are3logged in the Missed Call
enabled
list.
4
To turn
off Do
JKL
MNO Not Disturb, press
5
6
again.
GHI
GHI
77
ABC
DEF
JKL
MNO
88
Do Not Disturb
99
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your system administrator
for further details. When Do Not Disturb
is enabled for a particular line, this is
indicated by a flashing “ X ” beside the
line indicator on the display.
Sel
Hold
0 and
# Date
* Time
OPER
Del
Conference
OPER
Forward
Time
and Date is clearly displayed on the
®
SoundPoint
IP 300/301 SIP phone. If the
Transfer
ABC
DEF
phone cannot obtain a time and date
from
3
the
server, the display will1flash.2Contact
Call Lists
ABC
DEF
your system administratorGHIif either
JKL time
MNOor
5 over6the
Speed Dial
Conference
date
is incorrect. You Directories
have4 control
GHI
JKL
MNO
format of the display and PQRS
can turn
it off.
TUV
WXYZ
Redial
Services
77 for88 you as
99
Select options which are right
PQRS
TUV
WXYZ
follows:
Call Lists
OPER
*
Buddy Status
0
#
1. Press Menu .
Sel
2. Select Settings followed by Basic,
Voice Mail
Preferences, Time & Date;
3. Select from
Date Format, Time ForDo Not Disturb
Del
mat, Clock Order or Enable/Disable.
4. Scroll through the options via the up
and downHoldarrow keys.
5. Press Select to confirm and Menu
toABCreturnDEF directly to the idle display.
1
OPER
2
6
MNO
MNO
99
3
WXYZ
DEF
WXYZ
DEF
#
6
MNO
GHI
JKL
MNO
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
Sel
Menu
1. Press
.
2. Select Settings followed by Basic,
Preferences,
Headset Memory.
Messages
Del
3. Use the up or down arrows and Select
soft key
to Disturb
enable Headset Memory
Do Not
Mode.
Menu
4. Press
to return directly to
the main menu.
Hold
Messages
Do Not Disturb
MNO
99
WXYZ
WXYZ
Hold
MNO
PQRS
As an option, the headset can be permanently enabled. This
Del is especially useful for
regular headset users.
DEF
JKL
Redial
Headset Memory Mode
DEF
5
4
Sel
3
DEF
My Status
GHI
To do this:
3
ABC
11
6
99
Messages
Do Not Disturb
Hold
OPER
Subsequent
calls to or from this phone
#
*using0the headset
will activate a flashing
OPER
headset icon on the display. Pressing the
line keys or Answer soft key to receive a
call will now connect to the user’s headset automatically.
Repeat steps 1-3 and select Disable to turn
Headset Memory Mode off.
Sel
Sel
Display Contrast
Del
To adjust the contrast on the display to a
level:
Del
Directories comfortable
Conference
Services
3 Call Lists
DEF
DEF
6 Buddy Status
MNO
1
MNO
99
WXYZ
2
WXYZ
Redial
#
Ring Type
Sel
Hold
4
GHI
Messages
3
ABC
DEF
JKL
5
MNO
JKL
MNO
GHI
My Status
3. Press the Ok or Cancel soft keys to
accept or cancel changes.
Menu
4. Press
or the Exit soft key
to return to the idle display.
Menu
1. Press
. Select Settings followed by Basic, Contrast.
2. Press theMessages
Up or Down soft keys (or
volume keys) to increase or decrease
ABC
DEF
Do Not Disturb
the display
contrast.
1
2
3
Do Not Disturb
6
Sel
3. Using the arrow keys, highlight
Hold
the desired ring type. Press the
Play soft key to hear the selected
ring type.Del
4. Press Select to change to the selected ring type.
5. Press Menu or the Exit soft key
to return to the idle display.
TUV
WXYZ
PQRS
Many ring types are available.
You can
7
8
99
7
8
select different rings to distinguish between
PQRS
TUV
WXYZ
lines or to have aDel
different ring
from your
OPER
neighbor’s
phone.
0
#
Conference
Directories
*
To change the incoming ring:OPER
Services
3
DEF
DEF
6
Menu
1. Press
. Select Settings followed
by
Basic, Ring Type.
Call Lists
ABC
DEF
Messages
2. (Optional)
If multiple lines
are used,
1
2
3
Buddy Status
first select which line to change.
ABC
DEF
Do Not Disturb
My Status
4
Redial
PQRS
MNO
MNO
99
WXYZ
Hold
WXYZ
#
Sel
GHI
5
Messages
See also Distinctive Ringing /
Do Not Disturb
Call Treatment.
6
JKL
MNO
GHI
JKL
MNO
77
TUV
WXYZ
PQRS
88
TUV
WXYZ
*
OPER
0
#
99
If “Silent Ring” Hold
is selected, incoming
calls can only be answered by pressing
the Answer soft key.
OPER
Call Lists
2. Dial to return the call.
3. Exit to return to the previous menu.
4. Info to view information about the
call.
5. Save to store the contact to the Contact Directory.
6. Clear to delete the call from the list.
A local listDelof calls missed, received, and
placed is maintained by the phone (up to
100 for each).
Menu
Press
. Select Features followed
by Call Lists. Select Missed, Received, or
Messagesas desired. Call information
Placed Calls
will be displayed.
Press the Exit soft key to return to the idle
display.
Do Not Disturb
Choose:
1. Edit to amend the dial string if necessary.
Hold
12
To quickly view the Missed Calls list
from the idle display press
.
Contact List
In addition to a directory of missed, placed, or received calls, the
phone can store a local directory of 200 or more contacts*. You can
add, delete, edit, dial, or search for any contact in this list through
just a few key strokes.
Sel
*Limit depends on Server configuration. Contact
your system administrator for full details.
Del
To add or edit a contact:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
4. Enter the Contact number. This
is a required field and it must be
unique (not already in the directory).
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
6. Use
and
or the
Change soft key to switch between
Enabled and Disabled settings for
the last four fields.
7. Press Save to confirm or Cancel to
abandon the changes, then press
Exit to return to the idle display.
Menu
1. Press
, select Features
and Contact List.
Messages
2. Press Add
to enter another contact
into the phone’s database or press
Do Not Disturb
Edit to edit
an existing entry.
3. To move between fields when editing, use the Next or Prev soft keys.
Enter firstHold
and/or last name from
the keypad. Press the 1/A/a soft
key to select between numeric and
upper/lower case alphanumeric
modes.
Contacts can be easily added from
Call Lists. See Call Lists for more
information.
To search for a particular contact:
1. Press Search from the Contact List
menu.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
13
Speed Dial
Sel
Pre-assigned numbers can be associated with speed dial entries for
rapid automated dialing. Speed Dial entries are consecutively placed
next to assigned line keys on the phone. When a new entry is added
to the Contact List,
Del it is automatically assigned the next available
speed dial index.
To change a Speed Dial assignment:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
Menu
, select Features and
1. Press
Contact List. Scroll to the desired
Messages
entry and
press Edit,
► OR press and hold the line key
Not Disturbhas a speed dial
which Do
already
number assigned to it. That contact
in the list will automatically be
displayed.
2. Delete theHold
Speed Dial Index number
using the
and then the Delete
soft keys.
3. If desired, enter a new speed dial
index.
4. Press Save and Exit to return to the
idle display.
Idle display could now be as shown:
To quickly view the list of speed dial entries,
press
from the idle display.
Multiple Lines
Your SoundPoint® IP 300/301 SIP can support up to two lines, each associated with its
own line key. Lines can be configured for
private or shared lines.
Typically, the top-most line key is reserved
for the principal directory number of the
phone. Depending on how your phone is
configured, the display could resemble one
of the screens shown:
A line on the phone can be configured to
have two line keys associated with it. If this
is the case, the display could look something like this:
Incoming calls to this line will be distributed evenly among the two available keys.
Similarly, outgoing calls will be distributed.
14
DEF
3
4
JKL
5
MNO
PQRS
7
TUV
WXYZ
*
OPER
GHI
Multiple Keys Per Line
ABC
2
1
8
0
6
9
Menu
DoNotDist
Redial
Hold
Multiple Call Appearances
Each line on the phone can be configured to
have one or more call appearances. More than
one call appearance is useful if there is an
active call and an incoming call arrives on the
same line. In the example shown, there is in
an outbound call with Bob Smith. The second
figure shows an incoming call from Jim
Green. To answer this incoming call, put the
original call on Hold or press the
key
to access the new call. Soft key labels will be
updated on the display with these options:
1. Answer this incoming call.
2. Reject the second incoming call.
3. Forwrd the incoming call to another
extension.
Answering the incoming call places the original on Hold and refreshes the soft key labels
as indicated (last figure).
If more than one call appearance is in use,
one will appear on the display and the total
number will be indicated by a counter at the
top right corner of the display. For example,
“2/3” indicates that the call on the display is
the second one out of a total of three.
A user can also place another outbound call on
the same first line. Press Hold during the first
call and press NewCall to obtain dial tone for a
second call.
Shared Lines
The phone supports shared lines*. If two
phones share a line, an incoming call to that
number will cause both phones to ring. The
call can be answered on either phone but
not both.
The shared line icon changes to a moving
icon when the line is in use remotely.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
15
*
Shared lines are an optional
feature configured on the
server and may not be supported on your particular
system. Contact your system
administrator to find out.
Voice Mail
Received messages will be indicated by a
flashing Message Waiting Indicator LED
on the front of theSelphone and optionally a
visual notification on the display.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
Individual line indicators reflect voice
messages left on that line (useful if mulDel
tiple lines are in use).
3
DEF
DEF
6
MNO
MNO
To listen to voice messages:
1. Press
and select FeaMenu
tures, Messages*,†.
2. (Optional)
If multiple lines are in
Messages
use, select from which line mesDo Not
sages are
toDisturb
be retrieved.
3. Display indicates number of messages and their importance. Press
99
Connect to initiate retrieval from the
Message Center,
OR
Press Clear to turn off the flashing
LED without listening to messages.
4. Follow voice prompts to listen to
messages.
WXYZ
Hold
WXYZ
#
*
†
Voice Mail is an optional feature configured
on the server and may not be supported on your
particular system. Contact your system administrator to find out.
Screen options may vary with server-based
application. Voice Mail can be accessed with a
single key press. Contact your system administrator to configure this option.
Sel
Distinctive Ringing / Call Treatment
You can set distinctive incoming ringing tones for contacts in their local directory. This allows identification
Del
of a contact by a specific ring tone.
To set a distinctive ring for a local contact:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
key to remove an existing value).
5. Press the Save soft key or Cancel to
abandon the change.
Menu
1. Press
, select Features,
Contact List.
Messages
2. Using the
arrow keys, scroll
through the directory to choose a
contact.Do Not Disturb
3. Press Edit and scroll down using the
Next soft key to Ring Type.
4. Enter a number
corresponding
Hold
to one of the ring types available
(press
then the Delete soft
Incoming calls from this contact
will now have the distinctive ringing pattern applied.
See Ring Type in this guide for further
details.
This feature is local to the phone, and may be over-ridden by
server settings. Contact your system administrator for more
16
Phone Reboot
Periodically, the phone may require a user
reboot. Reasons Sel
for this include accepting a
new configuration or new software.
There are two ways to reboot the phone:
3
DEF
DEF
6
MNO
MNO
99
► Simultaneously press and hold the Do
Del
Not Disturb, Hold, and Volume keys
(highlighted in the figure) for more
than 3 seconds
Menu
► Press
and select Settings,
Advanced, Restart Phone (the user
Messages
password
is required to access this
menu).
1
ABC
DEF
2
3
4
5
JKL
MNO
PQRS
7
TUV
WXYZ
*
OPER
GHI
8
6
9
Menu
DoNotDisturb
Redial
Hold
0
Do Not Disturb
The reboot process will begin and is complete
when the idle display is shown.
WXYZ
WXYZ
#
In the case ofHold
problems, it may be possible to restore normal operation of your phone
without rebooting. Contact your system administrator before attempting to reboot the
phone.
Optional Features
Text Messaging
You can send andSelreceive Text messages
on your phone. SIP Instant (Text) Messaging is supported in real-time. Received
messages will be indicated by a flashing
Message WaitingDelIndicator LED on the
front of the phone and optionally a visual
notification on the display.
To read text messages:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
cycle through messages in order.
Menu
and select Fea1. Press
tures, Messages, Instant Messages,
Messages
OR
InstMsg soft key to read a
Press the
Do Not Disturb
message just received.
2. (Optional) If multiple lines are in
use, select from which line messages are Hold
to be retrieved.
#
17
Del
To send a text message:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
5. Press the Select soft key to choose
from various pre-scripted short
messages.
OR
Press Edit to compose a custom
message. Use dial pad keys to
cycle through the character set.
Use keys 1, *, 0, and # to select
special characters.
6. Press Send when finished.
Menu
1. Press
and select Features, Messages, Instant Messages.
Messages
2. (Optional)
If multiple lines are in
use, first select from which line to
Do Not
Disturb
send the
message.
3. Press the New soft key.
4. Enter the desired extension or SIP
URL. Press
Hold the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
Presence / Status / Buddy Lists
Each phone can “watch” the status of up
to eight other phones. These other phones
form the “Buddy List”. The status of buddies is displayed and updated in real time.
Each phone can also be “watched” by up
to eight other phones.
The phone combines interactive message
services and status monitoring to complement a traditional messaging application
Sel
such as email.
Live interaction within a pool of phones is
possible by monitoring the “presence” of
Del
the parties involved.
To add or delete a contact from your buddy list, or block a contact:
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
Menu
1. Press
, select Features, Contact List.
Messages
2. Using the
arrow keys, scroll through the
directory to choose a contact.
Do Not Disturb
3. Press Edit
and scroll down using the Next
soft key to the Watch Buddy or Block
Buddy fields.
4. Use the arrow
Hold keys or the Change soft
key to switch between Enabled or Disabled status.
5. Press the Save soft key or Cancel to abandon the change.
18
The figures show a typical Buddy
Status screen display of monitored
phones and a My Status display.
Del
To view and change Presence settings:
Menu
1. Press
and select Features
and Presence.
2. Choose Messages
My Status to change your
own status.
Not DisturbStatus to monitor the
3. ChooseDoBuddy
status of the contacts within your
buddy list.
4. Choose Privacy
List to see which
Hold
phones are allowed to “watch” your
phone abd which phones are blocked
from “watching” your phone.
3
DEF
DEF
6
MNO
MNO
99
WXYZ
WXYZ
#
Your phone can be configured to work with Microsoft® Office Live Communications
Server and communicate with others
using Microsoft® Office Communicator and
Sel
Windows Messenger. Contact your system administrator to find out.
To add a contact in the buddy list:
Del
1
4
GHI
2
ABC
ABC
5
JKL
1. Press the Buddies soft key on the
idle display to get to the Buddy
Menu
Status screen or press
and select Features, Presence,
DEF
Messages
Buddy Status.
3
2. DEF
Press More.
Do Not Disturb
3. MNO
Press Add.
4. 6Enter the number of the buddy, for
MNO
example, 7778.
5. WXYZ
Press
9 Submit.
GHI
JKL
PQRS
77
TUV
PQRS
TUV
WXYZ
*
OPER
0
#
88
9
If the buddy is added successfully, you
are able to scroll to it on the Buddy Status
screen.
Any contacts added through the buddy list
will appear in as a contact in Microsoft®
Office Communicator and Windows
Messenger.
Hold
OPER
19
Troubleshooting
No Dial-Tone
Verify if dial tone is present on any other
audio paths:
Verify power is correctly applied to the
SoundPoint® IP 300/301 SIP phone:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone
(try unplugging and re-inserting the
cable).
• If using in-line powering, check that
the switch is supplying power to the
phone (contact your system administrator).
• Switch between handset, headset
(if present) or hands-free to see if
dial tone is present on these other
paths.
• If dial tone exists on one of these,
connect a different handset or
headset to isolate the problem.
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the
SoundPoint® IP 300/301 SIP phone:
Verify successful outbound or inbound
calling:
• As “No Dial-Tone” above.
• Place a call to the phone under
investigation. Check that the
display indicates incoming call
information.
• Lift the handset. Ensure dial
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
• Reboot the phone to obtain a default
level of contrast (follow the instructions in this User Guide).
No Ringing
Verify incoming ring setting and volume
level:
Verify successful outbound or inbound
calling:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that the Ring Type selected in
the Settings menu is not the Silent
Ring.
20
• As “No Display” above.
No Audio on Headset
Verify correct connections:
• Ensure the headset is plugged into
the jack marked Headset at the rear
of the phone.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
• Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted.
Sel
No Response
from Feature Key Presses
Conference
Directories
Verify phoneServices
is in active state:
• Make a call to the phone to check
Call Lists
for inbound
call display and ring1 try2 to 3
ing asBuddynormal.
If successful,
Status
ABC
DEF
press feature keys within the call to
4
5
6
My Status
access Directory or Buddy
Status
GHI
JKL
MNO
for example.
Redial
7
8
9
GHI
ABC
DEF
JKL
MNO
PQRS
TUV
WXYZ
PQRS
TUV
WXYZ
7
8
Del
• Press Menu followed by Status
and Lines
to confirm line is actively
Messages
registered to the server.
Disturb
• RebootDo Not
the
phone to attempt reregistration to the server.
9
Hold
Sel
0
#
* OPER
Display shows “Network Link is Down”
OPER
Conference
Directories
Verify LAN cable is properly connected:
Services
• Check termination at the switch or
Call Lists
hub (furthest
end of the cable from
1
2
3
the phone).
Buddy Status
ABC
DEF
• Check that the switch or hub is
4
5
6
My Status
operational (flashing link/status
GHI
JKL
MNO
lights)
Redialor contact your system
77
88
99
administrator.
PQRS
TUV
WXYZ
* 0 #
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
OPER
OPER
21
Del
• Press Menu followed by Status
and Network.
Scroll down to verify
Messages
LAN port is Active.
Disturb
• RebootDo Not
the
phone to attempt reregistration with the server.
Hold
Safety and Compliance
Part 15 Rules
2. This device must accept any
interferences received, including
interference that may cause undesired operation.
This device is compliant with Part 15 of the
FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital
device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment off
and on, the user is encouraged to try to
correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between
the equipment and receiver.
3. Connect the equipment into an
outlet on a circuit different from
that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Modifications
by Polycom, Inc. could void the user’s
authority to operate the equipment.
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any changes or modifications not expressly approved
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is
connected must be installed near the equipment and must always be readily accessible.
22
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 300/301 SIP is marked
with the CE mark. This mark indicates
compliance with EEC directories 89/336/
EEC and 73/23/EEC.
A full copy of the Declaration of Conformity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
Polycom is expected to warrant any
replaced or repaired product or part for
ninety (90) days from shipment, or the
remainder of the initial warranty period,
whichever is longer.
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this
product is expected to be free from defects
in workmanship and materials, under
normal use and service, for one year from
the date of purchase from Polycom or its
authorized reseller.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
Polycom’s sole obligation under this express warranty is at Polycom’s option and
expense, to repair the defective product
or part, deliver to Customer an equivalent
product or part to replace the defective
item, or if neither of the two foregoing
options are reasonably available, Polycom
may, on its sole discretion, refund to
Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned.
23
Exclusions
Polycom will not be liable under this
limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist
or results from:
•
•
•
•
Failure to follow Polycom’s installation, operation, or maintenance instructions.
Unauthorized product modification or
alteration.
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omissions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, accident, fire, lightening, power surges or
outages, or other hazards.
Warranty Exclusive
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM
NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
USE OF ITS PRODUCTS.
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
LAW, THE FOREGOING WARRANTIES
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE,
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
24
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other countries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
and to permit persons to whom the Software is furnished to do so, subject to the
following conditions:
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documentation files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, sublicense, and/or sell copies of the Software,
THE SOFTWARE IS PROVIDED “AS
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL25
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
26
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
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1725-11329-001 Rev. B