Polycom® SoundPoint® IP 550
Cutting-edge SIP feature set meets
Polycom HD Voice™
Revolutionary sound quality and advanced features in a four-line SIP phone
Introducing the SoundPoint IP 550 desktop phone, a four-line SIP phone
that delivers calls of unprecedented richness and clarity and supports a
comprehensive range of cutting-edge features.
Unparalleled Sound Quality
The SoundPoint IP 550 desktop phone features Polycom’s revolutionary
HD Voice™ technology, which brings life-like richness and clarity to every
call.1,5 Polycom HD Voice technology incorporates wideband audio for over
twice the voice clarity; Polycom’s patented Acoustic Clarity Technology for
crystal-clear, noise- and echo-free sound, plus best-in-class system design
for high-fidelity, faithful voice reproduction.
Comprehensive, Cutting-Edge Feature Set1
The SoundPoint IP 550 desktop phone delivers advanced features and
capabilities, such as shared call/ bridged line appearance, busy lamp field
(BLF), presence, text messaging, and buddy lists. The SoundPoint IP 550
phone also boasts an integrated XHTML micro-browser that allows users
to take advantage of productivity-enhancing Web-based applications. Add
the support of four lines, a backlit, high-resolution, easy-to-read graphical
display and flexible customisations options, and it becomes clear why the
SoundPoint IP 550 is certain to meet the voice communication needs of the
most demanding managers and professionals.
Efficient Installation and Provisioning
The SoundPoint IP 550 desktop phone is engineered to make installation,
configuration, and upgrades as simple and efficient as possible. The
phone’s built-in IEEE 802.3af PoE circuitry and a dual-port Ethernet switch
enable flexible deployment options and savings on cabling expenses. The
SoundPoint IP 550 phone supports remote, zero-touch provisioning and
upgrades from a variety of servers, including FTP, TFTP, HTTP3, or HTTPS3.
To ensure reliable, uninterrupted performance, the phone supports boot4 and
call server redundancy.
Broad Interoperability
The SoundPoint IP 550 desktop phone has been tested and certified
to deliver comprehensive interoperability and extensive feature support
with leading SIP-based call control platforms by BroadSoft, Sylantro,
Interactive Intelligence/Vonexus, Digium, and other Polycom Technology and
Interoperability Partners2. The phone also interoperates with Microsoft® Live
Communications Server (LCS) 2005 for telephony and presence. Therefore,
whether the SoundPoint IP 550 phone is deployed in conjunction with an IP
PBX or a hosted VoIP service, you can rely on it to deliver on its promise of
outstanding sound quality and industry-leading SIP feature set.
evolutionary Voice
R
Quality – Polycom HD
Voice technology enables
life-like richness, clarity,
and interactivity of voice
communications5
dvanced Features &
A
Applications1
• Four lines
• Backlit 320 x 160-pixel
graphical grayscale LCD
• Shared call/bridged line
appearance
• Busy lamp field (BLF)
• Presence, buddy lists
XHTML micro-browser
for Web applications
Efficient Installation and
Provisioning
• Integrated IEEE 802.3af
Power over Ethernet
(PoE) support
• Remote, zero-touch
provisioning with support
of a variety of servers
Broad and Robust
Interoperability Certified to
support a comprehensive
set of features with a
variety of leading SIPbased IP PBX and
Softswitch platforms2
and to interoperate
with Microsoft Live
Communications Server for
telephony and presence4
Polycom SoundPoint IP 550 - Specifications
Lines (Directory Numbers)
• Up to 4 lines with up to 2 concurrent calls per line
Display
• 320 x 160-pixel backlit grayscale graphical LCD
• White LED backlight with custom intensity control
Feature Keys
• 4 context-sensitive “soft” keys
• 26 dedicated “hard” keys
- 4 line keys with bi-colour (red/green) LED
- 8 feature keys
- 6 display/menu navigation keys
- 2 volume control keys
- Illuminated mute key
- Illuminated headset key
- Illuminated hands-free speakerphone key
- Dedicated hold key
• Local feature-rich GUI
• Time and date display
• User-configurable contact directory and call history
(missed, placed, and received)
• Customisable call progress tones
• Wave file support for call progress tones
• Unicode UTF-8 character support. Multilingual user
interface encompassing Chinese, Danish, Dutch, English
(Canada/US/UK), French, German, Italian, Japanese,
Korean, Norwegian, Polish, Portuguese, Russian,
Slovenian, Spanish, Swedish
Protocol Support
• IETF SIP (RFC 3261 and companion RFCs)
Headset and Hearing Aid Compatibility
• Compliant with ADA Section 508 Recommendations:
Subpart B 1194.23 (all)
• Hearing Aid Compatible (HAC) handset for magnetic
coupling to approved HAC hearing aids
• Compatibility with commercially-available TTY adapter
equipment
Audio Features
• Polycom HD Voice technology delivers life-like voice
quality for each audio path - the handset, the hands-free
speakerphone, and the optional headset1, 5
• Full-duplex hands-free speakerphone
- Type 1 compliant with IEEE 1329 full duplex standards
• Frequency response - 150Hz - 7kHz for handset,
headset1 and hands-free speakerphone modes
• Codecs: G.722 (wideband), G.711 μ/A, and G.729A
(Annex B)
• Individual volume settings with visual feedback for each
audio path
• Voice activity detection
• Comfort noise fill
• DTMF tone generation / DTMF event RTP payload
• Low-delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
• Acoustic echo cancellation
• Background noise suppression
Call Handling Features1
• Shared call / bridged line appearance
• Flexible line appearance (one or more line keys can be
assigned for each line extension)
• Busy Lamp Field (BLF)
• Distinctive incoming call treatment / call waiting
• Call timer
• Call transfer, hold, divert (forward), pickup
• Called, calling, connected party information
• Local three-way conferencing
• One-touch speed dial, redial
• Call waiting
• Remote missed call notification
• Intercom
• Automatic off-hook call placement
• Do not disturb function
Other Features
• Integration with Microsoft LCS 2005 for telephone and
presence
Network and Provisioning
• Two-port 10/100 Mbps Ethernet switch
• Manual or dynamic host configuration protocol (DHCP)
network setup
• Time and date synchronisation using SNTP
• FTP / TFTP / HTTP / HTTPS3 server-based central
provisioning for mass deployments
• Provisioning4 and call server redundancy supported
• Web portal for individual unit configuration
• QoS Support – IEEE 802.1p/Q tagging (VLAN), Layer 3
TOS, and DSCP
• Network Address Translation (NAT) support – static
• RTCP support (RFC 1889)
• Event logging
• Syslog
• Local digit map
• Hardware diagnostics
• Status and statistics reporting
Security1
• Transport Layer Security (TLS)3
• Encrypted configuration files3
• Digest authentication
• Password login
• Support for URL syntax with password for boot server
• HTTPS secure provisioning3
• Support for signed software executables3
Power
• Built-in, auto-sensing IEEE 802.3af Power over Ethernet
• External Universal AC adapter (included 48V DC)
Approvals
• FCC Part 15 (CFR 47) Class B
• ICES-003 Class B
• EN55022 Class B
• CISPR22 Class B
• AS/NZS CISPR 22 Class B
• VCCI Class B
• EN55024
• EN61000-3-2; EN61000-3-3
• ROHS compliant
• Anatel
• GOST
• C-tick
• CCC
Operating Conditions
• Temperature: +10 to +40 degrees C
(+50 to +104 degrees F)
• Relative humidity: 20%-85% (non condensing)
Storage Temperature
• -40 to +70°C (-40 to +160°F)
SoundPoint IP 550 Comes With:
• SoundPoint IP 550 console
• Handset with handset cord
• Base stand
• Network (LAN) cable
• Universal5 power adaptor (including country-specific
cord kit)
• Quick Start Guide
• Product registration card
Size
• 26.5 cm x 15 cm x 19 cm x 6.5 cm (10.5 in x 6 in x 7.5
in x 2.5 in) (W x H x D x T)
Part Numbers / UPC Codes
• 2200-12550-001 / 610807526773 for NA, CALA,
Taiwan
• 2200-12550-002 / 610807526766 for Japan
• 2200-12550-012 / 610807526759 for Australia, New
Zealand
• 2200-12550-015 / 610807526742 for UK, Ireland,
HK, Singapore, Malaysia
• 2200-12550-016 / 610807526902 for Korea
• 2200-12550-022 / 610807526919 for China
• 2200-12550-122 / 610807526735 for Europe, India,
Rest of the World
Unit Box Dimensions / Weight
• 12.5 in x 13.25 in x 3.5 in
• 2045 g
Master Carton Quantity
• Five
Country of Origin
• Thailand
Warranty
• 1 year
1
Some of these features need to be supported by an
appropriate call / applications server.
2
Please visit http://www.polycom.com/techpartners.htm
for a list of supported platforms.
3
Requires BootROM version 3.2.x or higher.
4
Requires SIP version 2.0.x or higher.
5
In some calling scenarios, such as IP to PSTN, Polycom
HD Voice will not be available and the call will
progress in narrowband instead.
Safety
• UL/C-UL
• CE Mark-1
• EN 60950-1
• IEC 60950-1
• AS/NZS 60950
© 2009, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are
registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by
any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
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Polycom Headquarters
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For your local Polycom office please visit www.polycom.com
Part No. 3726-17680-002 Rev. 0709