IBM Tivoli FlashCopy Mgr V2.1, TB, 33-64w, 1Y, MNT

IBM United States Software Announcement
209-297, dated October 20, 2009
IBM Tivoli Storage FlashCopy Manager V2.1 delivers
application data protection via utilization of advanced
IBM storage hardware snapshot technology
Table of contents
1
2
2
2
5
6
Overview
Key prerequisites
Planned availability date
Description
Product positioning
Program number
7
7
13
19
22
22
Publications
Technical information
Ordering information
Terms and conditions
Prices
Order now
At a glance
IBM® Tivoli® Storage FlashCopy® Manager V2.1 delivers:
• Online, near instant snapshot backups with minimal performance impact to:
– IBM DB2®, Oracle, and SAP databases on the IBM AIX® platform
– Microsoft® SQL Server and Exchange databases on the Microsoft Windows®
platform
• High-performance, near instant restore capability
• Simplified deployment of Tivoli Storage FlashCopy Manager V2.1 application
snapshot capabilities with installation, configuration, and execution of initial
application snapshot typically in less than four hours (given that the respective
application and storage devices have already been installed and are operational)
• Integration with IBM System StorageTM DS8000TM, IBM SAN Volume Controller, and
IBM XIV Storage System products
• Microsoft Volume Shadow Copy Services (VSS) integration with IBM System
TM
Storage DS3000, DS4000 , and DS5000
• Optional integration with IBM Tivoli Storage Manager for advanced data protection
and data reduction needs
For ordering, contact your IBM representative or an IBM Business Partner. For more
information, contact the Americas Call Centers at 800-IBM-CALL (426-2255).
Reference: YE001
Overview
IBM Tivoli Storage FlashCopy Manager (Tivoli Storage FlashCopy Manager) V2.1
is designed to deliver high levels of data protection for business-critical IBM DB2,
SAP, Oracle, Microsoft Exchange, and Microsoft SQL databases via integrated
application snapshot backup and restore capabilities. This is achieved through
the utilization of advanced IBM storage hardware snapshot technology to help
create a high performance, low impact application data protection solution. It is
easy to install, configure, and deploy, and seamlessly integrates with IBM System
Storage DS8000, IBM SAN Volume Controller, and IBM XIV Storage System
products. For Microsoft Windows environments, Storage FlashCopy Manager
V2.1 also supports other Microsoft Volume Shadow Copy Services (VSS)-capable
hardware such as IBM System Storage DS3000, DS4000, and DS5000.
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Optional integration with IBM Tivoli Storage Manager can help you leverage a broad
range of advanced data protection and data reduction capabilities such as data
deduplication, progressive incremental backup, hierarchical storage management,
and centrally managed policy-based administration.
Key prerequisites
Refer to the Hardware and software requirements section.
Planned availability date
• October 23, 2009: Electronic
• November 13, 2009: Media
Description
In today's business world, where application servers are operational 24 hours a
day, the data on these servers must be fully protected. With the rapid increase
in the amount of data on these servers, their critical business needs, and the
shrinking backup windows, traditional backup and restore methods may be reaching
their limits in meeting these challenging requirements. Snapshot operations can
help minimize the impact caused by backups and provide near instant restore
capabilities. Since a snapshot operation typically takes much less time than the time
for a tape backup, the window during which the data is being backed up can be
reduced. This helps facilitate more frequent backups and increase the flexibility of
backup scheduling and administration because the time spent for forward recovery
through transaction logs after a restore is minimized.
In addition, application data availability can be significantly improved due to the
reduction of the load on the production servers. The snapshots can be retained as
backups on local disk and, with optional integration with IBM Tivoli Storage Manager,
sent to Tivoli Storage Manager server storage pools.
Tivoli Storage FlashCopy Manager V2.1 utilizes storage snapshot capabilities to
provide high speed, low impact application data backup and restore functionality for
the application and storage environments. Automated policy-based management of
multiple snapshot backup versions, together with a simple and guided installation
and configuration process process, provide an easy to use and quick to deploy data
protection solution that can help meet the most stringent database recovery time
requirements.
Tivoli Storage FlashCopy Manager V2.1 supports clustered application environments
(Microsoft Cluster Server and Veritas Cluster Server) on Microsoft Windows and high
TM
availability cluster multi-processing (HACMP ) on IBM AIX and Microsoft Exchange
2007 continuous replication configurations {local continuous replication (LCR),
cluster continuous replication (CCR), and standby continuous replication (SCR)}.
Online, near instant snapshot backup and restore of critical business
application data
Microsoft Exchange protection
• Snapshot restore of Microsoft Exchange storage groups
• File copy restore of a storage group or database from a mounted snapshot image
– Restore into a recovery storage group, alternate storage group, or relocated
storage group
• File copy restore of transaction logs from incremental or differential backups
Microsoft Exchange individual mailbox restore from a snapshot backup
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Tivoli Storage FlashCopy Manager V2.1 enables individual mailbox and mail item
restores of Microsoft Exchange 2007 servers from a snapshot backup. Specifically,
the following granular Microsoft Exchange restore capabilities are provided:
• Single or multiple user mailbox support
• Restore selectable based on user name and date and time specification
• Recovery of the following mailbox items:
– Inbox, deleted items, and drafts
– Outbox, sent items, journal, and calendar
– Contacts, notes, tasks, and user folders
• Limit the scope of items to be restored based on filters such as sender name,
subject texts, attachment name, folder name, message delivery date and time
range, message body, and all content (searches subject text, message body, and
attachment names)
• Recovery into the production Microsoft Exchange server into the original mailbox
or alternate mailbox and folder
• Recovery into a .PST file
Microsoft SQL protection
• Snapshot restore of a full database backup
• File copy restore of a full database from a mounted snapshot image to an
alternate database name or an alternate location
IBM DB2 protection
• Snapshot backup and restore of a full database, including and excluding log files
• Backup and restore of individual partitions for multi-partition IBM DB2
• Support of databases that are mirrored (between sites) using logical volume
manager (LVM) mirroring technology
Oracle protection
• Snapshot backup and restore of a full database
• Support of databases that are mirrored (between sites) using LVM mirroring
technology
• Support for Oracle Automated Storage Management (ASM) configurations and
failure groups
SAP protection
• Snapshot backup and restore of a full SAP database running on IBM DB2 or Oracle
• Support of databases that are mirrored (between sites) using LVM mirroring
technology
Simplified deployment of snapshot capabilities
Tivoli Storage FlashCopy Manager V2.1 includes all wizards to install, configure, and
execute application data snapshot protection. In addition, Tivoli Storage FlashCopy
Manager V2.1 can check to help ensure that all of the needed prerequisite software
is installed and configured.
Integration with IBM System Storage hardware snapshot technology
Tivoli Storage FlashCopy Manager V2.1 utilizes the incremental FlashCopy backup
capabilities of IBM System Storage DS8000 and IBM SAN Volume Controller (SVC)
and exploits near instant restore with space efficient (SE) target volumes on the
SAN Volume Controller (V5.1). When used with IBM XIV Storage System, Tivoli
Storage FlashCopy Manager V2.1 utilizes XIV Storage System's highly efficient,
auto provisioned snapshots. In addition, Tivoli Storage FlashCopy Manager V2.1
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integrates with IBM System Storage DS3000, DS4000, and DS5000 via the Microsoft
Volume Shadow Copy Services (VSS) interface.
Optional Tivoli Storage Manager integration
The optional integration with Tivoli Storage Manager allows Tivoli Storage FlashCopy
Manager V2.1 users to take advantage of the robust data protection and data
reduction capabilities (such as data deduplication) of Tivoli Storage Manager, such
as:
• Enhanced data protection scalability with a relational database, based on IBM DB2
technology, designed to store many more objects and help manage more data.
• Near real-time monitoring and operational reporting capabilities.
• Built-in data deduplication that helps eliminate redundant data. This can enable
significantly more backup data to be stored on disk.
• Centralized backup and archive of the data stored on the networked computers
throughout an organization.
• Automated, progressive incremental backup-restore and archive-retrieve of the
data.
• Automated, policy-based disaster preparation, planning, and recovery.
Changes to Tivoli Storage Manager and IBM Tivoli Storage Manager
Extended Edition licensing
When Tivoli Storage Manager or Tivoli Storage Manager Extended Edition are used
in conjunction with Tivoli Storage FlashCopy Manager, changes apply to the licensing
requirements for Tivoli Storage Manager and Tivoli Storage Manager Extended
Edition. For information on these changes, refer to the Pricing example subsection
of the IBMTivoli Enhanced Value-Based Pricing section.
Refer to the Tivoli Storage FlashCopy Manager License Information document for
applicable terms.
Entitlement information
If you have the current offering listed in the table below, you are entitled to
IBM Tivoli Storage FlashCopy Manager V2.1. You can move your Subscription and
Support entitlements based on the current Subscription and Support pricing of the
replacement offering. You must be current on Software Subscription and Support
(also referred to as Software Maintenance) to be eligible for move of Subscription
and Support entitlements. If you are not current on Software Subscription and
Support, you will have to pay a get-current or Software Subscription and Support
reinstatement fee.
For more information on move of Subscription and Support entitlements, contact
your IBM representative.
Existing entitlement
Replacement entitlement
License S&S PID
PID
Program
description
License
PID
5608-CSS
IBM Tivoli
5724-X94
Storage
Manager for
Copy Services
V5.5
5608-CSS 5608-CS1
5608-CS2
5608-CS3
5608-CS4
5608-CS5
IBM Tivoli
5608-AC6
Storage
Manager for
Copy Services
V5
5608-E11
IBM Tivoli
Storage
Manager for
5724-X94
IBM United States Software Announcement
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S&S PID
Program
description
IBM Tivoli
Storage
FlashCopy
Manager V2.1
5608-R11
5608-R12
5608-R13
5608-R14
5608-R15
IBM Tivoli
Storage
FlashCopy
Manager V2.1
IBM Tivoli
Storage
FlashCopy
IBM is a registered trademark of International Business Machines Corporation
4
Copy Services
V6.1
Manager V2.1
5608-ACS
IBM Tivoli
5724-X94
Storage
Manager for
Advanced Copy
Services
V5.5
IBM Tivoli
Storage
FlashCopy
Manager V2.1
5608-ACS 5608-AC1
5608-AC2
5608-AC3
5608-AC4
5608-AC5
IBM Tivoli
5608-AC6
Storage
Manager for
Advanced Copy
Services
V5
5608-E10
IBM Tivoli
5724-X94
Storage
Manager for
Advanced Copy
Services
V6.1
5608-R11
5608-R12
5608-R13
5608-R14
5608-R15
IBM Tivoli
Storage
FlashCopy
Manager V2.1
IBM Tivoli
Storage
FlashCopy
Manager V2.1
Section 508 of the U.S. Rehabilitation Act
The product in this announcement is capable, when used in accordance with
associated IBM documentation, of satisfying the applicable requirements of Section
508 of the Rehabilitation Act, provided that any assistive technology used with the
product properly interoperates with it.
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) can be requested
at
http://www.ibm.com/able/product_accessibility/index.html
Product positioning
IBM Tivoli Storage FlashCopy Manager V2.1 is a new offering in the IBM Tivoli
Storage product family. It complements other offerings, such as IBM Tivoli Storage
Manager FastBack, by providing you with capabilities depending on your specific
application protection needs. Depending on infrastructure and application protection
environment, Tivoli Storage FlashCopy Manager or Tivoli Storage Manager FastBack
may be the preferred solution.
The following are suggested guidelines for different environments.
Use Tivoli Storage FlashCopy Manager when:
• Application data snapshot capability is required for the IBM AIX platform.
• You have IBM System Storage with IBM FlashCopy and want to help protect
Microsoft Exchange data and Microsoft SQL data on the Microsoft Windows
platform with hardware-based snapshots.
• You have IBM System Storage with IBM FlashCopy and require the capability to
have near instant data restore from a local snapshot. Tivoli Storage FlashCopy
Manager is a logical add-on to IBM FlashCopy because it exploits the hardware
FlashCopy capability to help protect the applications.
Use Tivoli Storage Manager FastBack when:
• You have very stringent recovery point objectives (RPO) to achieve that require
block-level Continuous Data Protection (CDP) capabilities.
• You require the ability to access data immediately while restores are done in the
background (for example, Tivoli Storage Manager FastBack instant restore).
• You need to help protect any Windows-based application.
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Reference information
For products being replaced by Tivoli Storage FlashCopy Manager V2.1, refer to
Withdrawal Announcement 909-203, dated October 20, 2009.
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may
link directly to Business Partner information for this announcement. A PartnerWorld
ID and password are required (use IBM ID).
https://www.ibm.com/partnerworld/mem/sla.jsp?num=209-297
Program number
Program
number
VR
Program name
5724-X94
2.1
5608-AC6
2.1
IBM Tivoli Storage FlashCopy Manager (for Passport
Advantage)
IBM Tivoli Storage FlashCopy Manager
Product identification number
Program
PID number
SW Subscription and
Support 1 Year PID
registration number
SW Subscription and
Support 1 Year After
License PID number
5608-AC6
5608-R11
5608-R12
SW Subscription and
Support 2 Year PID
registration number
5608-R16
SW Subscription and
Support 3 Year PID
registration number
SW Subscription and
Support 3 Year Renewal
PID number
5608-R13
5608-R14
SW Subscription and
Support 3 Year After
License PID number
5608-R15
SW Subscription and
Support 4 Year PID
registration number
5608-R17
SW Subscription and
Support 5 Year PID
registration number
5608-R18
Education support
Comprehensive education for IBM Tivoli products is offered through Worldwide
Tivoli Education Delivery Services. A wide range of training options are available,
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including classes led by instructors, learning on demand, on-site training, and
blended learning solutions.
For additional information, visit
http://www-306.ibm.com/software/tivoli/education/
Offering Information
Product information is available via the Offering Information Web site
http://www.ibm.com/common/ssi
Also, visit the Passport Advantage® Web site
http://www.ibm.com/software/passportadvantage
Publications
The following hardcopy publication is shipped with the basic machine-readable
material:
IBM Tivoli Storage FlashCopy Manager V2.1 Quick Start Guide
The publications listed below will be available in English and can be downloaded
from the following Web site on the general availability date. Translated copies in
selected languages will be available for download within 60 days of the general
availability date.
http://publib.boulder.ibm.com/infocenter/tsminfo/v6/index.jsp
Title
Order number
IBM Tivoli Storage FlashCopy Manager V2.1 for AIX
Installation and User's Guide
IBM Tivoli Storage FlashCopy Manager V2.1 for
Windows Installation and User's Guide
IBM Tivoli Storage FlashCopy Manager V2.1 Messages
SC27-2503
SC27-2504
SC27-2505
The IBM Publications Center
http://www.ibm.com/shop/publications/order
The Publications Center is a worldwide central repository for IBM product
publications and marketing material with a catalog of 70,000 items. Extensive
search facilities are provided. Payment options for orders are via credit card (in
the U.S.) or customer number for 20 countries. A large number of publications
are available online in various file formats, and they can all be downloaded by all
countries, free of charge.
Technical information
Specified operating environment
Hardware and software requirements
Hardware and software requirements for Tivoli Storage FlashCopy Manager V2.1 are
available at the following Web site
http://www.ibm.com/support/docview.wss?&uid=swg21395564
The program's specifications and specified operating environment information
may be found in documentation accompanying the program, if available, such as
a README file, or other information published by IBM, such as an announcement
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letter. Documentation and other program content may be supplied only in the
English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance)
is included with licenses purchased through Passport Advantage and Passport
Advantage Express. Product upgrades and technical support are provided by the
Software Subscription and Support (Software Maintenance) offering as described
in the Agreements. Product upgrades provide the latest versions and releases to
entitled software, and technical support provides voice and electronic access to IBM
support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to
as Software Maintenance) with each program license acquired through Passport
Advantage and Passport Advantage Express. The initial period of Software
Subscription and Support (Software Maintenance) can be extended by the purchase
of a renewal option, if available.
Packaging
Tivoli Storage FlashCopy Manager V2.1 is distributed with:
• International Program License Agreement (Z125-3301)
• License Information document
• DVD media
• Publications (refer to the Publications section)
This program, when downloaded from a Web site, contains the applicable IBM
license agreement and License Information, if appropriate, and will be presented
for acceptance at the time of installation of the program. For future reference, the
license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
Tivoli Storage FlashCopy Manager V2.1 uses the security and auditability features of
the operating system software. The customer is responsible for evaluation, selection,
and implementation of security features, administrative procedures, and appropriate
controls in application systems and communication facilities.
Software Services
IBM Software Services has the breadth, depth, and reach to manage your services
needs. You can leverage the deep technical skills of our lab-based, software services
team and the business consulting, project management, and infrastructure expertise
of our IBM Global Services team. Also, we extend our IBM Software Services reach
through IBM Business Partners to provide an extensive portfolio of capabilities.
Together, we provide the global reach, intellectual capital, industry insight, and
technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales
specialist, visit
http://www.ibm.com/software/sw-services/
IBM Tivoli Enhanced Value-Based Pricing
IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based
Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli
Environment-Managed Licensing Model, which uses a managed-environment
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approach -- whereby price is determined by what is managed rather than the
number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli
Monitoring) require entitlements sufficient for those servers. Other Tivoli products
may manage clients, client devices, agents, network nodes, users, or other items,
and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements
of specific software components to specific systems, the IBM Tivoli EnvironmentManaged Licensing Model provides the customer flexibility to deploy its IBM Tivoli
software products within its environment in a manner that can address and respond
to the customer's evolving architecture. That is, as the architecture of a customer's
environment changes, the customer's implementation of IBM Tivoli software can be
altered, as needed, without affecting the customer's license requirements (as long
as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented
applications are determined based upon the server's use in the customer's
environment. Typically, such applications are licensed and priced in a manner that
corresponds to each installed and activated processor of the server managed by the
IBM Tivoli application to help correlate price to value while offering a simple solution.
Where a server is physically partitioned, this approach is modified. This partitioning
technique is the approach used with systems that have either multiple cards or
multiple frames, each of which can be configured independently. For servers capable
of physical partitioning (for example, IBM System p® Scalable POWERparallel
Systems® servers, Sun Ultra servers, and HP Superdome servers), an entitlement
is required for each processor in the physical partition being managed by the
Tivoli application. For example, assume that a server has 24 processors installed
in aggregate. If this server is not partitioned, entitlements are required for all
24 processors. If, however, it is physically partitioned into three partitions, each
containing eight processors, and Tivoli products were managing only one of the
three partitions, then entitlements would be required for the eight processors on the
physical partition managed by the IBM Tivoli application.
For servers with virtual or logical partitions, entitlements are required for all installed
and activated processors on the server. For each IBM Tivoli application managing
a clustered environment, licensing is based on the cumulative number of installed
and activated processors on each server in the cluster. Where the cluster includes
physically partitioned servers, the considerations described above concerning
physically partitioned servers apply as well.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®,
and Microsoft Windows and Intel® technologies, in order to simplify your licensing
requirements, and to provide a smoother, more scalable model. Pricing and licensing
does not differentiate between non-System z server platforms or operating systems.
For some products, this platform neutrality extends to System z® and other host
servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computer system that requires the execution of a set of
commands, procedures, or applications from another computer system that is
typically referred to as a server. Multiple client devices may share access to a
common server. A client device generally has some processing capability or is
programmable to allow a user to do work. Examples include, but are not limited
to, notebook computers, desktop computers, desk side computers, technical
workstations, appliances, automated teller machines, point-of-sale terminals, tills
and cash registers, and kiosks.
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Authorized user
An authorized user is one and only one individual (named or unnamed) within or
outside your enterprise. A Proof of Entitlement (PoE) must be obtained for each
individual user accessing the program in any manner. A program licensed under an
authorized user PoE may be installed on a single computer or server, and accessed
by multiple users, provided that a PoE has been obtained for each individual user
accessing the program either directly or indirectly (via a multiplexing program,
device, or application server) through any means on behalf of the user.
Note that authorized users have unique specific identity and IDs cannot be shared.
An ID can establish one or more connections and count as a single authorized user.
Specific information to security products:
Enterprise
An enterprise is a person or single entity and those subsidiaries with more than 50
percent ownership.
Server
A server is a computer system that executes requested procedures, commands,
or applications to one or more user or client devices over a network. A PoE must
be obtained for each server on which the program or a component of the program
is run or for each server managed by the program. Where blade technology is
employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of
situations: cold, warm and hot. In cold and warm situations, a separate entitlement
for the copy on the backup machine is normally not required and typically no
additional charge applies. In a hot backup situation, the customer needs to acquire
other license or entitlements sufficient for that server. All programs running in
backup mode must be solely under the customer's control, even if running at
another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy
of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long
as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is
started, but is idling, and is not doing any work of any kind. There is no additional
charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is
started, and is doing work. The customer must acquire a license or entitlements for
this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance,
and testing. It also could include other activities such as mirroring of transactions,
updating of files, synchronization of programs, data or other resources (for example,
active linking with another machine, program, database or other resource, and so
on), or any activity or configurations that would allow an active hot switch or other
synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a
high availability environment by using various techniques (for example, duplexing,
mirroring of files, or transactions, maintaining a heartbeat, active linking with
another machine, program, database, or other resource), the program is considered
to be doing work in the hot situation and a license or entitlement must be
purchased.
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Terabyte (T/TB)
1 TB of managed storage = 2 to the power of 40 bytes = 1,099,511,627,776 bytes,
trillion bytes.
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
http://www.ibm.com/software/tivoli
IBM Tivoli product licensing documents are available at
http://www.ibm.com/software/tivoli/products/licensing.html
Passport Advantage
Through the Passport Advantage Agreement, you may receive discounted pricing
based on their total volume of eligible products, across all IBM brands, acquired
worldwide. The volume is measured by determining the total Passport Advantage
points value of the applicable acquisitions. Passport Advantage points are only used
for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport
Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The
customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points
value:
1. Analyze your environment to determine the number of charge units for a product.
The quantity of each product's part numbers to be ordered is determine by that
analysis.
2. Order the Passport Advantage part numbers. A Passport Advantage point value,
which is the same worldwide for a specific part number regardless of where
the order is placed, is assigned to each IBM Tivoli product part number. The
Passport Advantage point value for the applicable part number, multiplied by
the quantity for that part number, will determine the Passport Advantage points
for that IBM Tivoli product part number. The sum of these Passport Advantage
points determines the Passport Advantage point value of the applicable IBM Tivoli
product authorizations which then may be aggregated with the point value of
other applicable Passport Advantage product acquisitions to determine the total
Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the
form of Suggested Volume Prices (SVPs), which vary depending on the SVP level.
Each SVP level is assigned a minimum total Passport Advantage point value, which
must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and
are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
http://www.ibm.com/software/passportadvantage
The following Passport Advantage part number categories may be orderable:
• License and Software Subscription and Support 12 months - This is the product
authorization with Software Subscription and Support to the first anniversary date.
• Annual Software Subscription and Support Renewal - This is the Software
Subscription and Support renewal for one anniversary that applies when a
customer renews their existing coverage period prior to the anniversary date at
which it expires.
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• Software Subscription and Support Reinstatement 12 months - This is for
customers who have allowed their Software Subscription and Support to expire,
and later wish to reinstate their Software Subscription and Support.
• Media packs - These are the physical media, such as CD-ROMs, that deliver the
product's code.
• Documentation packs - These contain printed documentation such as the User's
Guide and Release Notes.
Pricing example
The following example is provided to illustrate your licensing requirements.
Tivoli Storage FlashCopy Manager V2.1
Tivoli Storage FlashCopy Manager performs snapshots at the storage volume level.
Entitlement for Tivoli Storage FlashCopy Manager is on a per terabyte (TB) basis.
The storage capacity that requires entitlement is the total allocated volume size
managed by Tivoli Storage FlashCopy Manager.
Scenario 1
The customer wants to have application data snapshot capability on a 100 TB pool
of storage capacity on their Oracle database. Tivoli Storage FlashCopy Manager
entitlements are required on the total allocated capacity managed by Tivoli Storage
FlashCopy Manager. Therefore, the customer will require the following entitlements
for Tivoli Storage FlashCopy Manager.
TB tiers
Number of TB
entitlements required
1-12
12
13-32
20
33-64
32
65-100
36
101-250
0
251 +
0
Total entitlements required
100
Notes for Scenario 1
In environments where an application replicates production data to create a replica
copy, Tivoli Storage FlashCopy Manager entitlement is only required on the capacity
of the total allocated volume size managed by Tivoli Storage FlashCopy Manager for
the source volumes of the production application data.
When Tivoli Storage Flash Copy Manager is used in a Tivoli Storage Manager
environment and it sends data to a Tivoli Storage Manager server to be managed,
you are required to have entitlement for Tivoli Storage Manager or Tivoli Storage
Manager Extended Edition for the application server for which Tivoli Storage
FlashCopy Manager manages data. In addition, you are required to have entitlement
for the appropriate Tivoli Storage Manager application agent (the agent for Microsoft
SQL and Oracle is IBM Tivoli Storage Manager for Databases, the agent for Microsoft
Exchange is IBM Tivoli Storage Manager for Mail, and the agent for SAP is IBM Tivoli
Storage Manager for Enterprise Resource Planning). The Tivoli Storage Manager
agent for IBM DB2 is included with DB2, so an additional Tivoli Storage Manager
application agent entitlement is not required in that case.
Scenario 2
If the customer in Scenario 1 sends that 100 TB of Oracle database data to a Tivoli
Storage Manager server to be backed up, then the customer will need to entitle the
server that is running the Oracle database for Tivoli Storage Manager for Databases,
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which also requires entitlement for Tivoli Storage Manager or Tivoli Storage Manager
Extended Edition. The Tivoli Storage Manager server needs to be entitled with either
Tivoli Storage Manager or Tivoli Storage Manager Extended Edition.
For Scenario 2, the following entitlements are required in addition to the
requirements from Scenario 1. In this example, the Oracle database server and the
Tivoli Storage Manager server are both dual quad core servers, with a total of eight
processor cores on each server.
Tivoli Storage Manager environment
Processor core entitlements
required
Tivoli Storage Manager for Databases
8
Tivoli Storage Manager or Tivoli
Storage Manager Extended Edition
16
Total processor core entitlements
required
24
Changes to Tivoli Storage Manager and Tivoli Storage Manager Extended
Edition licensing
When Tivoli Storage Manager or Tivoli Storage Manager Extended Edition are
used in conjunction with Tivoli Storage FlashCopy Manager, the following licensing
requirement changes apply for Tivoli Storage Manager and Tivoli Storage Manager
Extended Edition. For the purpose of offloaded proxy backup of Tivoli Storage
FlashCopy Manager managed data to Tivoli Storage Manager or Tivoli Storage
Manager Extended Edition, you are entitled to install on a secondary machine at no
additional charge:
• A second copy of Tivoli Storage FlashCopy Manager.
• A second copy of Tivoli Storage Manager or Tivoli Storage Manager Extended
Edition.
• A second copy of the Tivoli Storage Manager application agent (the agent for
Microsoft SQL and Oracle is Tivoli Storage Manager for Databases, the agent for
Microsoft Exchange is Tivoli Storage Manager for Mail, and the agent for SAP is
Tivoli Storage Manager for Enterprise Resource Planning). The secondary machine
is intended for offloaded data backup to Tivoli Storage Manager or Tivoli Storage
Manager Extended Edition.
Refer to the Tivoli Storage FlashCopy Manager License Information document for
applicable terms.
Ordering information
This product is only available via Passport Advantage. It is not available as
shrinkwrap.
Product group: Tivoli Storage Management
Product category: Tivoli Storage FlashCopy Manager
Product identifier description
IBM Tivoli Storage FlashCopy Manager
(for Passport Advantage)
IBM Tivoli Storage FlashCopy Manager
PID
number
5724-X94
5608-AC6
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are
entitled to receive the corresponding media pack.
Media pack description and entitled
maintenance offering description
Part number
Tivoli Storage FlashCopy Mgr 2.1 DVD MediaPack,
BJ0TLML
IBM United States Software Announcement
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ML, MPlat
Current licensees
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software
Subscription and Support (SW S&S) renewals, which can simplify management and
budgeting for eligible new versions and releases (and related technical support)
for your covered products. The anniversary date, established at the start of your
Passport Advantage Agreement, will remain unchanged while your Passport
Advantage Agreement remains in effect. New software purchases will initially
include twelve full months of Software Subscription and Support (also referred to
as Software Maintenance). Software Subscription and Support in the second year
(the first year of renewal) can be prorated to be coterminous with your common
anniversary date. Thereafter, all Software Subscription and Support (Software
Maintenance) will renew at the common anniversary date for twelve full months of
Software Subscription and Support (Software Maintenance).
Refer to the IBM International Passport Advantage Agreement and to the IBM
Software Support Handbook for specific terms relating to, and a more complete
description of, technical support provided through Software Subscription and
Support (Software Maintenance).
The quantity to be specified for the Passport Advantage part numbers in the
following table is per terabyte. To order for Passport Advantage, specify the desired
part number and quantity.
Description
Part number
IBM Tivoli Storage FlashCopy Manager
Per Terabyte (1-12)
License and SW S&S 12 Months
Per Terabyte (1-12)
Annual SW S&S Renewal
Per Terabyte (1-12)
SW S&S Reinstatement 12 Months
Per Terabyte (13-32)
License and SW S&S 12 Months
Per Terabyte (13-32)
Annual SW S&S Renewal
Per Terabyte (13-32)
SW S&S Reinstatement 12 Months
Per Terabyte (33-64)
License and SW S&S 12 Months
Per Terabyte (33-64)
Annual SW S&S Renewal
Per Terabyte (33-64)
SW S&S Reinstatement 12 Months
Per Terabyte (65-100)
License and SW S&S 12 Months
Per Terabyte (65-100)
Annual SW S&S Renewal
Per Terabyte (65-100)
SW S&S Reinstatement 12 Months
Per Terabyte (101-250)
License and SW S&S 12 Months
IBM United States Software Announcement
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E07TXLL
D0B83LL
D0B6YLL
E07UBLL
D0B84LL
D0B85LL
E07UTLL
D0B86LL
D0B87LL
E07UULL
D0B88LL
D0B8CLL
IBM is a registered trademark of International Business Machines Corporation
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Per Terabyte (101-250)
Annual SW S&S Renewal
Per Terabyte (101-250)
SW S&S Reinstatement 12 Months
E07UXLL
D0B8DLL
Per Terabyte (251+)
License and SW S&S 12 Months
Per Terabyte (251+)
Annual SW S&S Renewal
Per Terabyte (251+)
SW S&S Reinstatement 12 Months
D0B8ELL
E07UYLL
D0B8FLL
To order a media pack for Passport Advantage, specify the part number in the
desired quantity from the following table:
Description
Part number
IBM Tivoli Storage FlashCopy Manager V2.1 DVD media
pack - multilingual
BJ0TLML
Linux® on z ordering information for IBM Tivoli Storage Manager for
Storage Area Networks and IBM Tivoli Storage Manager for Databases
Linux on z part numbers are now available for ordering in Passport Advantage for
the following products:
Description
Part number
IBM Tivoli Storage Manager for Storage Area Networks
10 Processor Value Units:
Linux on z - License and SW S&S 12 Months
Linux on z - Annual SW S&S Renewal
Linux on z - SW S&S Reinstatement 12 Months
D0BE7LL
E07XCLL
D0BE8LL
IBM Tivoli Storage Manager for Databases
10 Processor Value Units:
Linux on z - License and SW S&S 12 Months
Linux on z - Annual SW S&S Renewal
Linux on z - SW S&S Reinstatement 12 Months
D0BTCLL
E087QLL
D0BTDLL
Ordering information for non-Passport Advantage
To order a basic license, specify the program number and the feature number of the
desired distribution medium. Also, specify the one-time charge feature number in
the quantity desired (maximum quantity of 250).
The quantity to be specified for the feature numbers in the following tables is per
terabyte.
Product
number
Product name
5608-AC6
IBM Tivoli Storage FlashCopy Manager V2.1
Per
Per
Per
Per
Per
Per
Per
Feature
number
Terabyte (1-12 ) with 1 Year SW S&S
Terabyte (13-32) with 1 Year SW S&S
Terabyte (33-64) with 1 Year SW S&S
Terabyte (65-100) with 1 Year SW S&S
Terabyte (101-250) with 1 Year SW S&S
Terabyte (251+) with 1 Year SW S&S
250 Terabyte (251+) with 1 Year SW S&S
0001
0002
0003
0004
0005
0006
0007
This software license includes Software Subscription and Support, also referred to
as Software Maintenance. Extending coverage from two to five years from date of
acquisition may be elected. Renewals can be ordered for one year and three years.
Order the program number, feature number, and quantity to extend coverage for
your software licenses. If Software Subscription and Support has expired, specify
the after license feature number.
IBM United States Software Announcement
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15
IBM Tivoli Storage FlashCopy Manager
SW S&S PID 1 Year: 5608-R11
Feature
number
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S No Charge Registration
Terabyte (13-32)
SW S&S No Charge Registration
Terabyte (33-64)
SW S&S No Charge Registration
Terabyte (65-100)
SW S&S No Charge Registration
Terabyte (101-250)
SW S&S No Charge Registration
Terabyte (251+)
SW S&S No Charge Registration
250 Terabyte (251+)
SW S&S No Charge Registration
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 1 Year Renewal
Terabyte (13-32)
SW S&S 1 Year Renewal
Terabyte (33-64)
SW S&S 1 Year Renewal
Terabyte (65-100)
SW S&S 1 Year Renewal
Terabyte (101-250)
SW S&S 1 Year Renewal
Terabyte (251+)
SW S&S 1 Year Renewal
250 Terabyte (251+)
SW S&S 1 Year Renewal
0001
0003
0005
0007
0009
0011
0012
0002
0004
0006
0008
0010
0013
0014
SW S&S PID 1 Year: 5608-R12
Feature
number
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 1 Year After
Terabyte (13-32)
SW S&S 1 Year After
Terabyte (33-64)
SW S&S 1 Year After
Terabyte (65-100)
SW S&S 1 Year After
Terabyte (101-250)
SW S&S 1 Year After
Terabyte (251+)
SW S&S 1 Year After
250 Terabyte (251+)
SW S&S 1 Year After
License
0001
License
0002
License
0003
License
0004
License
0005
License
0006
License
0007
SW S&S PID 2 Year: 5608-R16
Feature
number
Description
Per
-Per
-Per
--
Terabyte
SW S&S 2
Terabyte
SW S&S 2
Terabyte
SW S&S 2
(1-12)
Year Registration
(13-32)
Year Registration
(33-64)
Year Registration
IBM United States Software Announcement
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0002
0003
IBM is a registered trademark of International Business Machines Corporation
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Per
-Per
-Per
-Per
--
Terabyte (65-100)
SW S&S 2 Year Registration
Terabyte (101-250)
SW S&S 2 Year Registration
Terabyte (251+)
SW S&S 2 Year Registration
250 Terabyte (251+)
SW S&S 2 Year Registration
0004
0005
0006
0007
SW S&S PID 3 Year: 5608-R13
Feature
number
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 3 Year Registration
Terabyte (13-32)
SW S&S 3 Year Registration
Terabyte (33-64)
SW S&S 3 Year Registration
Terabyte (65-100)
SW S&S 3 Year Registration
Terabyte (101-250)
SW S&S 3 Year Registration
Terabyte (251+)
SW S&S 3 Year Registration
250 Terabyte (251+)
SW S&S 3 Year Registration
0001
0002
0003
0004
0005
0006
0007
SW S&S PID 3 Year: 5608-R14
Feature
number
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 3 Year Renewal
Terabyte (13-32)
SW S&S 3 Year Renewal
Terabyte (33-64)
SW S&S 3 Year Renewal
Terabyte (65-100)
SW S&S 3 Year Renewal
Terabyte (101-250)
SW S&S 3 Year Renewal
Terabyte (251+)
SW S&S 3 Year Renewal
250 Terabyte (251+)
SW S&S 3 Year Renewal
0001
0002
0003
0004
0005
0006
0007
SW S&S PID 3 Year: 5608-R15
Feature
number
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 3 Year After
Terabyte (13-32)
SW S&S 3 Year After
Terabyte (33-64)
SW S&S 3 Year After
Terabyte (65-100)
SW S&S 3 Year After
Terabyte (101-250)
SW S&S 3 Year After
Terabyte (251+)
SW S&S 3 Year After
250 Terabyte (251+)
SW S&S 3 Year After
License
0001
License
0002
License
0003
License
0004
License
0005
License
0006
License
0007
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SW S&S PID 4 Year: 5608-R17
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 4 Year Registration
Terabyte (13-32)
SW S&S 4 Year Registration
Terabyte (33-64)
SW S&S 4 Year Registration
Terabyte (65-100)
SW S&S 4 Year Registration
Terabyte (101-250)
SW S&S 4 Year Registration
Terabyte (251+)
SW S&S 4 Year Registration
250 Terabyte (251+)
SW S&S 4 Year Registration
Feature
number
0001
0002
0003
0004
0005
0006
0007
SW S&S PID 5 Year: 5608-R18
Description
Per
-Per
-Per
-Per
-Per
-Per
-Per
--
Terabyte (1-12)
SW S&S 5 Year Registration
Terabyte (13-32)
SW S&S 5 Year Registration
Terabyte (33-64)
SW S&S 5 Year Registration
Terabyte (65-100)
SW S&S 5 Year Registration
Terabyte (101-250)
SW S&S 5 Year Registration
Terabyte (251+)
SW S&S 5 Year Registration
250 Terabyte (251+)
SW S&S 5 Year Registration
Feature
number
0001
0002
0003
0004
0005
0006
0007
Subscription and Support
To receive voice technical support via telephone and future releases and versions
at no additional charge, Subscription and Support must be ordered. The capacity of
Subscription and Support (for example, number of servers or terabytes) must be the
same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program number (PID) referenced
above and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products via a separately
purchased offering under the terms of the IBM International Agreement for
Acquisition of Software Maintenance. This offering:
• Includes and extends the support services provided in the base support to include
technical support via telephone.
• Entitles you to future releases and versions, at no additional charge. Note that you
are not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew
annually unless cancelled by you.
IBM United States Software Announcement
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Basic machine-readable material
The distribution medium feature number in the following table applies to program
number 5608-AC6. To order, select the distribution medium feature number.
Feature
number
Language
Distribution medium
5809
Multilingual
DVD
Terms and conditions
The information provided in this announcement letter is for reference and
convenience purposes only. The terms and conditions that govern any transaction
with IBM are contained in the applicable contract documents such as the IBM
International Program License Agreement, IBM International Passport Advantage
Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
This product is only available via Passport Advantage. It is not available as
shrinkwrap.
Licensing
IBM International Program License Agreement including the License Information
document and PoE govern your use of the program. PoEs are required for all
authorized use. Part number products only, offered outside of Passport Advantage,
where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as
Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011)
agreement applies for subscription and support (also referred to as Software
Maintenance) and does not require customer signatures.
This program is licensed under the IBM Program License Agreement (IPLA) and
the associated Agreement for Acquisition of Software Maintenance, which provide
for support with ongoing access to releases and versions of the program. IBM
includes one year of Software Subscription and Support (also referred to as Software
Maintenance) with the initial license acquisition of each program acquired. The
initial period of Software Subscription and Support (also referred to as Software
Maintenance) can be extended by the purchase of a renewal option, if available.
This program has a one-time license charge for use of the program and an annual
renewable charge for the enhanced support that includes telephone assistance
(voice support for defects during normal business hours), as well as access to
updates, releases, and versions of the program as long as support is in effect.
License Information form number
GI11-9331
The program's License Information will be available for review on the IBM Software
License Agreement Web site
http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies
Yes
IBM United States Software Announcement
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19
Limited warranty
IBM warrants that when the program is used in the specified operating environment,
it will conform to its specifications. The warranty applies only to the unmodified
portion of the program. IBM does not warrant uninterrupted or error-free operation
of the program or that IBM will correct all program defects. You are responsible for
the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known
program defects, defect corrections, restrictions, and bypasses at no additional
charge. For further information, consult the IBM Software Support Handbook found
at
http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee
acquires the program (warranty period).
Program technical support
Technical support of a program product will be available for a minimum of five
years from the general availability date, as long as your Software Subscription
and Support (also referred to as Software Maintenance) is in effect. This technical
support allows you to obtain assistance (via telephone or electronic means) from
IBM for product-specific, task-oriented questions regarding the installation and
operation of the program product. Software Subscription and Support (Software
Maintenance) also provides you with access to updates, releases, and versions of
the program. You will be notified, via announcement letter, of discontinuance of
support with 12 months' notice. If you require additional technical support from IBM,
including an extension of support beyond the discontinuance date, contact your IBM
representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original
licensee, you may obtain a refund of the amount you paid for it, if within 30 days of
your invoice date you return the program and its PoE to the party from whom you
obtained it. If you downloaded the program, you may contact the party from whom
you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International
Passport Advantage offering, this term applies only to your first acquisition of the
program and (2) for programs acquired under any of IBM's On/Off Capacity on
Demand (On/Off CoD) software offerings, this term does not apply since these
offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying
additional license fees.
Other terms
Volume orders (IVO)
No
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
http://www.ibm.com/software/passportadvantage
IBM United States Software Announcement
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Usage restriction
Yes. Usage is limited to the quantity of terabytes licensed.
For additional information, refer to the License Information document that is
available on the IBM Software License Agreement Web site
http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support (Software Maintenance) applies:
Yes. Software Subscription and Support (also referred to as Software Maintenance),
is now included in the Passport Advantage Agreement. Installation and technical
support for the products announced in this announcement is provided by the
Software Subscription and Support (Software Maintenance) offering of the
IBM International Passport Advantage Agreement. This fee service enhances
customer productivity by providing voice or electronic access into the IBM support
organizations.
IBM includes one year of Software Subscription and Support (Software Maintenance)
with the initial license acquisition of each program acquired. The initial period of
Software Subscription and Support (Software Maintenance) can be extended by the
purchase of a renewal option.
While your Software Subscription and Support (Software Maintenance) is in effect,
IBM provides you assistance for your routine, short duration installation and usage
(how-to) questions, and code-related questions. IBM provides assistance via
telephone and, if available, electronic access, only to your information systems (IS)
technical support personnel during the normal business hours (published prime
shift hours) of your IBM support center. (This assistance is not available to your end
users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For
additional details, consult your IBM Software Support Handbook at
http://www.ibm.com/support/handbook
Software Subscription and Support (Software Maintenance) does not include
assistance for the design and development of applications, your use of programs in
other than their specified operating environment, or failures caused by products for
which IBM is not responsible under this agreement.
For additional information about the Passport Advantage Agreement, visit the
Passport Advantage Web site at
http://www.ibm.com/software/passportadvantage
All distributed software licenses acquired outside of Passport Advantage include
Software Subscription and Support (Software Maintenance) for a period of 12
months from the date of acquisition, providing a streamlined way to acquire IBM
software and assure technical support coverage for all licenses. Extending coverage,
for a total of three years from date of acquisition, may be elected. For additional
information, refer to Changes to Distributed Software Products Model for Products
Outside Passport Advantage Software Announcement 201-201, dated July 10, 2001.
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
IBM Electronic Services
IBM has transformed its delivery of hardware and software support services to
help you achieve higher system availability. Electronic Services is a Web-enabled
IBM United States Software Announcement
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21
solution that offers an exclusive, no-additional-charge enhancement to the service
and support available for IBM servers. These services are designed to provide
the opportunity for greater system availability with faster problem resolution
and preemptive monitoring. Electronic Services comprises two separate, but
complementary, elements: Electronic Services news page and Electronic Services
Agent.
The Electronic Services news page is a single Internet entry point that replaces the
multiple entry points traditionally used to access IBM Internet services and support.
The news page enables you to gain easier access to IBM resources for assistance in
resolving technical problems.
The Electronic Service Agent is no-additional-charge software that resides on
your server. It monitors events and transmits system inventory information to IBM
on a periodic, client-defined timetable. The Electronic Service Agent automatically
reports hardware problems to IBM. Early knowledge about potential problems
enables IBM to deliver proactive service that may result in higher system availability
and performance. In addition, information collected through the Service Agent is
made available to IBM service support representatives when they help answer your
questions or diagnose problems. Installation and use of IBM Electronic Service Agent
for problem reporting enables IBM to provide better support and service for your
IBM server.
TM
To learn how Electronic Services can work for you, visit
http://www.ibm.com/support/electronic
Prices
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring
products from IBM, you may link to Passport Advantage Online for resellers where
you can obtain Business Partner pricing information. An IBM ID and password are
required.
https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Information on charges is available at Web site
http://www.ibm.com/support
In the Electronic tools category, select the option for Purchase/upgrade tools.
Passport Advantage
For Passport Advantage and charges, contact your IBM representative or your
authorized IBM Business Partner. Additional information is also available at
http://www.ibm.com/software/passportadvantage
Order now
To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone:
800-IBM-CALL (426-2255)
Fax:
800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail:
IBM Teleweb Customer Support
IBM United States Software Announcement
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22
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your
name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
System Storage, DS8000, DS4000, HACMP and Electronic Service Agent are
trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, FlashCopy, DB2, AIX, Passport Advantage, System p, Scalable
POWERparallel Systems, System z and ibm.com are registered trademarks of IBM
Corporation in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the
United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United
States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Other company, product, and service names may be trademarks or service marks of
others.
Terms of use
IBM products and services which are announced and available in your country
can be ordered under the applicable standard agreements, terms, conditions,
and prices in effect at the time. IBM reserves the right to modify or withdraw this
announcement at any time without notice. This announcement is provided for your
information only. Additional terms of use are located at:
http://www.ibm.com/legal/us/en/
For the most current information regarding IBM products, consult your IBM
representative or reseller, or visit the IBM worldwide contacts page
http://www.ibm.com/planetwide/us/
IBM United States Software Announcement
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