Panasonic Communication Assistant Pro, 10u

Communication Assistant Series
Productivity Application Suite
• Seamless Networking Across Multiple Platforms
• Enhanced Voice Messaging
• Versatile, Intuitive Conferencing Options
Panasonic System Networks Company of America
Home and Business Communications
Enhanced Communications Solutions
Communication Assistant
Productivity Application Suite
Customized communication
solutions for business that
leverages today’s best
technologies.
Using a combination of advanced telephony
products along with other IP-enabled applications, Panasonic provides richer, fully-capable
business communication solutions for your
business today.
Communication Assistant is a highlyintuitive application for the NCP and
TDE platforms. It provides a number
of features including:
• Seamless Networking & Searching
Across Multiple Platforms
• Enhanced Voice Messaging (VMA)
• Versatile, Intuitive Conferencing Capability
• Instant Messaging (Chat) and Presence
Capabilities
•M
icrosoft® Outlook®, CRM (TAPI) and Third Party
Database (LDAP) Contact Integration
• Thin Client Support1
• Softphone
In addition, you can access presence information
on up to 8 other Panasonic PBXs and search and
update contacts, initiate chat or make and transfer
calls across the network (server version required).
Command and Control
Communication is key to running a successful business,
whether you are small or large. Communication bottlenecks can seriously affect customer service, damage
client relationships and lower productivity.
Panasonic Enhanced Communication Productivity Suites offer an affordable, flexible,
and reliable solution that can deliver improvements such as:
• Increased Revenue
• Reduced Cost & Improved
Employee Productivity
CA Pro
• Enhanced Customer Satisfaction
• Strengthened Competitive
Position
CA
Operator
Console
Remote Worker Using Softphone
VM
Assistant
Phone Operators
Office Worker Checking Voice Mail
CA
Supervisor
Supervisor Supporting Team Members
CA Basic
Office Workers
For more information visit
panasonic.com/bts
Panasonic System Networks Company of America
Home and Business Communications
Powerful, Versatile Connectivity
Seamless Networking & Searching Across Multiple PBX Platforms
Communication Assistant features enhanced, built-in functionality that allows users to see across multiple
PBX platforms. Once connected, users can search contacts, make calls over the network, determine
Presence status and more—all from a single server PC.
With the highly versatile and intuitive “My List” feature, users can more easily search,
add and manage contacts across multiple PBX platforms. Once added to the users
contacts list, Presence status is updated in real time. Depending on network traffic and server PC performance, the CA server PC can maintain connections with up
to 8 PBXs simultaneously. A “Search All” button, let users search contacts across
all networked PBXs and also through LDAP*. Contacts from a selected PBX can be
added to “My List” via a simple drag and drop. Search multiple PBXs and add up to
128 contacts in each of up to 5 “My List” archives and up to 1,022 clients per server
module.
Search contacts across multiple PBXs and quickly
add to My List via simple drag & drop.
Simplified Teleconferencing
Conference organizers can quickly check conference room availability via an intuitive Conference
Management Window feature and add up 32
participants by simply dragging and dropping
contacts. Up to 10 conference groups can be
saved and assigned names and pin numbers for
even quicker set up when the group needs to
meet again.
Conference initiator can add up
to 32 attendees by drag & drop.
Outlook Toolbar Enhancement
Communication Assistant lets Outlook users maximize time
spent on the phone with a new toolbar feature in which incoming calls are accompanied by a pop-up window showing the
caller’s contact information* Call efficiency is enhanced as
names, titles and memos from previous calls are at the call
recipient’s fingertips.
* LDAP search results are limited.
Communication Assistant productivity suite removes communication
obstacles, improves productivity & significantly delivers on a strong ROI.
Panasonic offers a variety of functionality levels from standard with CA Basic through enhanced with CA
Pro to meet any need:
MODE
TARGETED SOLUTION
BENEFITS
Communication
Assistant Basic
Point and click unified communications
for desk based or remote workers.
Helps you visually control all your
communications from your PC.
Communication
Assistant Pro
Point and click unified communications
for desk based or remote workers.
Provides users with real-time rich
presence information.
Visually manage all your communications from
your PC from anywhere in the world. Presence
and chat/IM allow you to quickly identify
coworker availability.
Communication
Assistant Supervisor
Team supervisors to monitor
employees’ call activities.
Helps you to visually manage all your
groupmembers telephony activities.
VoiceMail Assistant Module
Enables access to unified messaging.
Allows users to check their voicemail messages
visually from a PC as well as forward messages
to others as .wav files via email.
CA Operator
Console
Manage & redirect multiple
calls simultaneously.
Permits more efficient handling of a large volume of
call traffic including parked calls. Drag and drop call
transfer makes for fast and effective call handling.
VM Assistant – Flexible, Easy-to-Use, Unified Messaging
Access any voice messages you have and in the order that you prefer to retrieve them. All you need
is a computer with network access with VM Assistant.
Additionally, companies using the optional KX-TVA Voice Messaging Solution can use Communication
Assistant to visually manage their voice mails with Voice Mail Assistant.
This allows you to:
• Visually see voicemail messages
• Play and pause messages
• Skip messages forward or rewind messages
• Change the playback speed
• Delete unwanted messages
• Seamlessly share messages across all
your networked PBXs
• Change and administer voice mailbox options
• Export messages to a PC
• Call back the person who has left the message
• Send a message as an email attachment
• Transfer a message as an email attachment using Outlook
Communication Assistant – IP Softphone
CA IP Softphone module allows road warriors, sales people
or support staff to use their computer as an IP phone for
anytime, anywhere access to the Panasonic Enhanced
Communications Suite.
By simply connecting to the network, IP Softphone provides the corporate
teleworker and remote or traveling employees the ability to connect to
the Panasonic NCP or TDE platforms just as if you were in the office,
providing cost-effective communications and access to advanced desktop
productivity applications such as Communication Assistant.
Key Features
• Seamless Networking/Searching Across Multiple Platforms
• Point and Click Call Control
• Versatile Conferencing Feature
• Presence Functionality
• Instant Messaging
• Visual Voice Mail Access
• Unified Communication (integrated with the TVA50/200)
• Microsoft® Outlook® Toolbar Enhancement
• Integration with Microsoft® Outlook®, CRM
(TAPI)* and Third Party Database Contact Lists
• Thin Client Support1
• Call History Logging
• Desktop Call Center Applications
• Agent Log In/ Log out and Wrap Up
• Supervisor Call Group Monitoring
• Compatible with Hard and Soft Phone Options
* Not available with CA Basic
Specifications
Type
CA BASIC
Free Keys2
Additional Users
Maximum Users
Presence/Instant Messaging (Chat)
Call History (Entries)
Contact (Entries)
Microsoft Office® Integration
IP Softphone Module 4
5 Users
Key Required
240/10223
Yes
10
10
Yes
Key Required
CA PRO
2 Users (60-day Trial)
Key Required
240/10223
Yes
1000
1000
Yes
Key Required
Requirements
None
Key Required
4/128
Yes
1000
1000
Yes
Key Required
Systems
KX-NCP500/1000, KX-TDE100/200/600
KX-TVA50, KX-TVA200
Digital Proprietary Telephone (DPT)
IP Telephone (IPT), KX-NT700 Speakerphone
Single Line Telephone (SLT), DECT Wireless (PT)
Softphone
PBX / CA Software Version Compatibility
CA V1.0
CA V1.5 with Server
CA V1.5/V2.0 Serverless
(PBX Connection)
CA V2.0 with CA Server
CA V3.0
None
Key Required
128
Yes
1000
1000
Yes
Key Required
Communication Assistant Keys
Systems
Communication Platforms
Messaging
Compatible System Phones
CA OPERATOR
CONSOLE
CA SUPERVISOR
KX-TDE00
KX-TDE200
–
V2.0100 with
KX-NCS49105
–
V2.000 with
KX-NCS49505
V3.0
V3.0
V3.0
V3.0
V2.0
V1.0 with
KX-NCS39105
V3.0003
V4.1000
V2.0
V2.01
V4.1000
V3.0000
V4.1000
KX-TDE600
KX-NCP500
KX-NCP1000
V1.0
V1.0 with
KX-NCS39105
1 - Key required. Currently supports Microsoft Terminal Services and
Citrix XenApp.
2 - A limited number of copies of CA Basic can be used on your PBX’s network without
activation keys. Also, a limited number of free 60-day trials are available for CA Pro
and CA Operator Console. All keys are installed in the KX-NCP and KX-TDE
platforms via system programming tool.
3 - Server version.
4 - Number of Softphone users is limited by the NCP system capacity.
5 - Enhance key required.
Panasonic System Networks Company of America
Three Panasonic Way,
Secaucus, NJ 07094
(201) 348 - 7000
www.panasonic.com/bts
KX-NCS2101
CA Basic (1 user)
KX-NCS2105
CA Basic (5 users)
KX-NCS2110
CA Basic (10 users)
KX-NCS2140
CA Basic (40 users)
KX-NCS2201
CA Pro (1 user)
KX-NCS2205
CA Pro (5 users)
KX-NCS2210
CA Pro (10 users)
KX-NCS2240
CA Pro (40 users)
KX-NCS2249
CA Pro (128 users)
KX-NCS2301
CA Supervisor (1 user)
KX-NCS2401
CA Operator Console (1 user)
KX-NCS2901
CA Network (1 user)
KX-NCS2905
CA Network (5 users)
KX-NCS2910
CA Network (10 users)
KX-NCS2940
CA Network (40 users)
KX-NCS2949
CA Network (128 users)
KX-NCS2010
CA Thin Client
KX-NCS2020
CSTA MUX Key
A free version of CA Basic, known as CA Basic Express,
is now available. Using either CA Server or PBX mode,
you can now install CA Basic-Express for all users of the
system. The functionality is similar to CA Basic.
andCommunications
Business Communications
Home and Home
Business
Design and specifications subject
to change without notice.
BTS090024BROr3