AccuGuard Desktop
and
AccuGuard Server
User Guide
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AccuGuard Desktop and Server User Guide v1.0
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AccuGuard Desktop and Server User Guide v1.0
Table of Contents
Welcome
Backup Simplified
Features
Protection Plans
Archived Data Viewing
Archived Data Restoring
Best Practices
Getting the most from this software
Cartridge Rotation Suggestions
Use Administrator Level Account
Backing up and Restoring Configuration Settings
Overview of User Interface
Home
Explore
Storage
Options
Explore Settings tab
New Cartridge tab
Rotation tab
Results
Alerts
Creating Protection Plans
Start tab
Selections tab
Excluding Files
Plan Name tab
Storage tab
Schedule tab
Advanced
Run this plan only when logged on
Run, Edit, Remove a Plan
Running a Plan
Editing a Plan
Removing a Plan
Explore and Restore
Finding a Plan's Archive Times
Exploring and Restoring Folders and Files
Using the Search Bar
Interpreting the Search Results
Restoring from the Search Results
Exploring a Plan
Drag & Drop Restore
Restoring a Plan
Restoring Exchange Storage Groups
Restoring SQL Server Databases
Interpreting Results
Protection Plan Results
Storage
Storage Add
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AccuGuard Desktop and Server User Guide v1.0
Disk Drive Storage
Network Drive Storage
Removable Disk Storage
Use Existing Storage
Storage Capacity
Storage Remove
New Media
Importing a Cartridge
Trademarks
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AccuGuard Desktop and Server User Guide v1.0
Welcome
Congratulations on your purchase of this software!
This backup and restore software is designed for use with hard disk storage. Built on
innovative deduplication technology, it virtually eliminates the archiving of redundant
data, because unique data is stored only once. The effective storage capacity of the disk is
significantly increased, making backup to disk fast, easy and affordable.
Some key features of this software:
•
•
•
•
•
•
Unique data stored only once (data deduplication)
Archived data always available on disk
Data recovery is easy and instantaneous
No complicated media rotation schemes necessary
Fast backups
Easy to use interface
See Backup Simplified for additional information.
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AccuGuard Desktop and Server User Guide v1.0
Backup Simplified
This software simplifies the process of backing up your data so you can focus on your
business goals.
Backup your important data using either a built-in Protection Plan or your own custom
protection plan. There are no incremental or differential backups; each backup contains all
of the files in the selected data set as they exist at the time of the plan run.
At any time you can see all of the files you have backed up, or archived, using the familiar
Windows Explorer interface.
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AccuGuard Desktop and Server User Guide v1.0
Features
This software is fully featured backup and recovery software. During regular use you will
work with three main features:
•
Protection Plans
•
Archived Data Viewing
•
Archived Data Restoring
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AccuGuard Desktop and Server User Guide v1.0
Protection Plans
This software backs up your important data by means of "Protection Plans".
The types of protection plans are:
•
•
•
Personal Data and Settings
Custom
Everything
(The following plans are only available with Server versions of this software)
Exchange Storage Groups
SQL Server Databases
•
•
The Personal Data and Settings protection plan is a built-in plan that protects the
\Documents and Settings folder (Windows XP and Windows Server 2003) or
\Users\UserName (Windows Vista and Windows Server 2008). See Selections tab for more
information.
The Custom protection plan allows you to select the folders and files you want to store.
See Selections tab for more information.
The Everything protection plan protects the local hard disk on your PC. All files and folders
on the local hard disk will be protected. Customers with a huge number of files to protect
may want to run an Everything backup first and then run custom protection plans that
protect critical files thereafter.
The Exchange Storage Groups protection plan lets you protect Microsoft Exchange Storage
Groups on your PC.
The SQL Server Databases protection plan lets you protect Microsoft SQL Server
databases on your PC.
See Start tab for more information regarding files this software will not backup.
A Protection Plan keeps track of all the selected items and, after its initial run, will store
only new and changed information. At the same time, each plan run creates a full
recovery point.
Open File Backups
Windows Volume Shadow Copy Service (VSS) is used to ensure that open files are
properly backed up.
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AccuGuard Desktop and Server User Guide v1.0
Archived Data Viewing
The files stored by this software are always online and available.
You do not need to search through multiple "incremental" copies of tapes or other media.
Your backup disk will always contain all versions of your stored files. The software detects
at a sub file level the data that has changed between backups and stores only the unique
data needed to protect the versions of the files it encounters. It can reconstruct and
restore all versions of all files that have been protected.
The user interface makes it easy to find each version of a file so you can easily restore the
latest version of the file or a previous version of the file. See Explore and Restore for more
information.
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AccuGuard Desktop and Server User Guide v1.0
Archived Data Restoring
Restoring your data with this software is quick and easy.
To find and restore your data use any of the following methods:
•
•
•
Use the Search bar and enter whole filenames, partial filenames, or wild card entries
such as *.doc
Explore a protection plan within Windows Explorer to view folders and files as they
existed at a specific time
Restore the entire contents of a protection plan run
See Explore and Restore for more information.
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AccuGuard Desktop and Server User Guide v1.0
Best Practices
Please click on the links below for some suggestions that will help you obtain the best
experience from this software.
•
Getting the most from this software
•
Cartridge Rotation Suggestions
•
Use Administrator Level Account
•
Backing up and Restoring Configuration Settings
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AccuGuard Desktop and Server User Guide v1.0
Getting the most from this software
Introduction
This software contains an advanced technology called data "deduplication" or "capacity
optimization". This technology can reduce standard business data by as much as a
twentieth, or more, of the original size of the data during backup to disk. It achieves this
level of optimization by removing all redundant data from the files being archived and
storing only the unique data over time while allowing virtually instant point-in-time restore
of the data. Additionally, the software enhances data reduction by performing LZ data
compression.
Dynamic files and fixed files
Files on a computer may be classified generally as either fixed or dynamic. Fixed files are
files whose content is created and never, or rarely, changes. Files such as video, music,
images (pictures) and the like are examples of fixed content files. Files such as word
processing documents, spreadsheets, presentations, projects and the like are examples of
dynamic content files because they may be opened and edited.
As noted above, this software can reduce the size of your backups dramatically. This
dramatic reduction occurs because during each plan run the software finds the changed
bytes and metadata of each file and stores only those changes to the disk. Therefore,
creating a Protection Plan that targets the largest number of dynamic files that are most
likely to change over time will allow the software to achieve the greatest data reduction.
Backup scenarios
This software offers you the flexibility to create backup processes that fit your needs. You
can create protection plans that match the way you organize your files.
For example, many applications save the files you create and change in default Windows
folders. The Personal Data and Settings protection plan automatically selects the default
Windows folders. This would enable you to automatically backup your local Outlook email
files, documents and other files stored by your programs, desktop files and Internet
Explorer favorites, among other files. Also, you may backup these folders often, even
more than once a day.
Perhaps you organize your computer by projects, customers, or dates and these are
stored in many different folders. You can choose exactly which folders to backup by using
the Custom protection plan. Mapped network drives can be accessed via the Custom
protection plan.
A simple method of backing up your data is to use the Everything protection plan. Using
the Everything plan as the first backup will create a baseline from which future backups
will only store the uniquely changed data for any file on your local hard disk. This method
will require the most backup disk space, however.
If you have more data than can fit onto one disk you can place your dynamic content type
files on one backup disk and your fixed content type files on another disk. Or certain
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projects, customers, etc., can be placed on different disks. The software allows you to
designate specific disks for specific protection plans ensuring that you don't place files
meant for one disk onto a 'wrong' disk.
When determining how you want to store your data using this software, it may help to
think about what files you might need to recover most often or which are most important,
and schedule the protection plans that protect those files to run most often.
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Cartridge Rotation Suggestions
The use of multiple removable disk cartridges to store your valuable data is considered a
best practice. Cartridge rotation involves removing the active cartridge from the cartridge
dock and inserting another cartridge and storing the removed cartridge in a safe off-site
location until you are ready to do the next rotation. This software can create a reminder
for you to rotate your cartridges (Rotation tab). The software gives you the flexibility of
creating virtually any kind of rotation scheme to best suit your needs.
You could create a cartridge rotation scheme based solely on the number of cartridges you
believe is sufficient for your needs. For example, you may simply want to create an
"Everything" protection plan (Start tab) that will store all of your local hard drive data to a
cartridge. You could then use a separate cartridge for each day that you run the protection
plan and have a complete backup of your system each day. Another option may be to
create a three-cartridge rotation scheme where the first and last day of your backup cycle
use a cartridge specifically for those days and the third cartridge is used in between those
days.
You could create a cartridge rotation based on the types of files you have stored on your
local and network systems and designate specific cartridges for specific protection plans.
This can be helpful if you have different kinds of data that can naturally be divided among
two or more cartridges. For example, if you have a large amount of fixed content data
such as music, images, video, etc., you may wish to use a cartridge solely for the purpose
of storing those types of files. Depending on how frequently you add to these file types, or
change these files, you might need to use this cartridge only once a week or less often.
Other cartridges can be used for your dynamic content files such as one cartridge for
Customers A - L and one cartridge for Customers M - Z.
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AccuGuard Desktop and Server User Guide v1.0
Use Administrator Level Account
This software uses the features and capabilities of the Microsoft Windows XP Professional
(SP2), Windows Server 2003/2008, and Windows Vista operating systems. As a best
practice, users of this software should not create administrator accounts with blank
passwords. An administrator account with a blank password can have difficulty with
backing up and restoring files to/from remote systems (networked computers).
An administrator account with a blank password cannot authenticate on remote systems
and will not have the access right to write Owner and Access Control List security
information. Accounts with a blank password cannot restore security information to
remote systems.
Regardless of the Global Policy setting (and for consistency with Vista systems), this
software will not support certain configurations that use an administrator account with a
blank password. The general rule of thumb is that you cannot configure a protection plan
to run using an administrator account with a blank password unless you also select the
option to only run when logged on. See the topics Schedule tab and Run this plan only
when logged on.
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AccuGuard Desktop and Server User Guide v1.0
Backing up and Restoring Configuration Settings
Backing Up (Export)
An off-site copy of your configuration settings should be saved to protect against site-wide
disasters. In addition to your original installation media and your purchased license key (if
applicable), you should save the following:
•
Registry keys
o HKEY_LOCAL_MACHINE\SOFTWARE\dataStor\Stores
o HKEY_LOCAL_MACHINE\SOFTWARE\dataStor\StoreAlias
Note - The contents of a registry key can be saved using the reg.exe command. For
example, entering REG SAVE HKLM\SOFTWARE\dataStor C:\dataStor.reg at a
Windows
command
prompt
would
save
the
contents
of
the
HKEY_LOCAL_MACHINE\SOFTWARE\dataStor registry key to a file called dataStor.reg at
the root of the C: drive. Running C:\dataStor.reg would restore the registry key and its
contents back to the registry.
•
Installation directory
o <installdir>\*.config
o <installdir>\SystemExcludes.xml
o <installdir>\Cache directory
o <installdir>\Logs directory (optional)
Storage
You should assign more than one storage location for each Protection Plan. Rotating the
storage media will allow you to keep an offsite copy for disaster recovery.
•
Restoring (Import)
To restore your configuration settings:
1. Install the software using your original installation media.
2. If applicable, replace the evaluation license key with your saved license key.
3. Replace the installation files and folders with the ones from your backup. You should
close the User Interface prior to performing this step.
4. Replace the registry keys with your backed-up keys.
- or Reconnect to your saved storage.
5. If applicable, reconfigure Protection Plan schedules by clicking each plan's "Edit
settings" icon (
) and opening Schedule tab.
6. Restart your computer for the settings to take effect.
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AccuGuard Desktop and Server User Guide v1.0
Overview of User Interface
This section provides a general overview of the software user interface components.
•
Home
•
Explore
•
Storage
•
Options
•
Results
•
Alerts
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AccuGuard Desktop and Server User Guide v1.0
Home
The Home page provides a dashboard view of the software's current status and activities.
From the Home page you can add a protection plan, edit a protection plan, remove a
protection plan and view the status of a currently running protection plan or a completed
protection plan. The Home page also provides navigation to other areas of the software
interface via the buttons on the left panel.
Home Page - no Protection Plans created
When the software is opened for the first time no Protection Plan will exist yet for your
computer so the main panel will have instructions to click "Add a Protection Plan" to begin
creating a plan to protect your data.
Home Page - Protection Plan created
When a protection plan is created, the plan name and scheduling behavior that you
selected will be displayed in the panel "My Saved Protection Plans".
Saved Plan, Unscheduled
The display for an unscheduled plan that has not been run shows that the plan is not
scheduled to run and "Status: OK" (where the OK text is disabled) to indicate that the
plan has not yet been executed.
The plan can be started by clicking "Run now" ( ).
The plan can be edited by clicking "Edit settings" ( ).
The plan can be removed by clicking "Remove plan" ( ). Removing a plan does not delete
the data stored by the plan. The data saved by the plan can still be restored.
See Explore and Restore for more information on restoring your archived data.
Saved Plan, Scheduled
The display for a plan that is scheduled but has not yet been run shows the schedule
information and "Status: OK" (where the OK text is disabled) to indicate that the plan has
not yet been executed.
In addition to having the scheduler begin the plan, the plan can be started at any time by
clicking "Run now" ( ).
The plan can be edited by clicking "Edit settings" ( ).
The plan can be removed from the software by clicking "Remove plan" ( ). Removing a
plan does not delete the data stored by the plan. The data saved by the plan can still be
restored.
See Explore and Restore for more information on restoring your archived data.
Saved Plan, Scheduled and Run
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The display for a protection plan that has been created, scheduled, and run, shows the
schedule information and the date and time the plan was last executed. "Status: OK"
(where the OK text is not disabled) indicates that the last run of the plan executed
successfully. The results of the run can be viewed by clicking the "OK" link. See Results for
more information.
In addition to having the scheduler begin the plan, the plan can be started at any time by
clicking "Run now" ( ).
The plan can be edited by clicking "Edit settings" ( ).
The plan can be removed from the software by clicking "Remove plan" ( ). Removing a
plan does not delete the data stored by the plan. The data saved by the plan can still be
restored.
See Explore and Restore for details on restoring your archived data.
Home Page - Protection Plan running
When a Protection Plan is executed, or "runs", a progress bar will appear in the panel of
the saved plan.
Additionally, the number of files processed will be displayed as well as the elapsed time.
The plan can be stopped by using your mouse to click "Stop" ( ). A confirmation dialog
will open so that you can confirm or deny that you want to stop the plan. If the plan is
stopped the Status will change to "Canceled".
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Explore
You can view the contents of your archived data and restore your files by clicking on the
Explore button in the left panel. You can even open the file using the application that
created the file. For example, you can view a word processing document, spreadsheet, or
text file by right clicking on the file and choosing "Open".
You will see the current calendar month and certain dates of the month will be displayed
in bold font. The bold font indicates that a protection plan run occurred on that day.
Files can be found either by typing all or part of the filename into the Search bar or by
clicking on a protection plan restore point and clicking the "Explore" button. This option is
disabled for SQL Server and Exchange protection plans.
You can restore an entire restore point, either to its original location or to an alternate
location, by clicking on a protection plan restore point and then clicking "Restore".
See Explore and Restore for details.
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Storage
The Storage page shows the storage (such as disk drives and network drives) that has
been added to the software. Information such as the name, size of the storage, status
(Available or Offline), and the drive designation of the disk are displayed in the top panel
of the page.
See Storage Status for more information.
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Options
This page allows you to specify how you want to identify a new removable disk cartridge,
configure rotation reminders and override the default listening port.
•
Explore Settings tab
•
New Cartridge tab
•
Rotation tab
When you have completed configuring the options you can make the choices effective by
clicking "OK" at the bottom of the screen. If you do not want to apply your choices you
can click "Cancel" and you will be brought back to the Home page and your changes will
not be applied.
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Explore Settings tab
The Explore feature of this software uses the Microsoft WebClient service to access
archives. If the WebClient service is disabled you must use the Search bar to find
individual files to restore or restore all files in a protection plan by clicking the "Restore"
button.
On Windows Vista and Windows Server 2008 platforms, Explore is configured to listen on
port 8500. On these platforms you can change Explore's listening port by checking the box
to override the default listening port, then selecting the desired port number. You will be
prompted to restart the ViewStor service for the new setting to take effect.
Note - On Windows XP and Windows 2003 the listening port should not be changed from
the default (port 80). If it is changed you will not be able to Explore point-in-time
archives.
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New Cartridge tab
The New Cartridge tab allows you to choose how the software will handle a removable disk
cartridge that is being presented to the software for the first time.
By default, the software will detect the insertion of a new cartridge and prompt you to
enter a name and description of the cartridge. See the New Media topic for more
information.
To help with cartridge tracking, you can choose to create a name for a cartridge that is
presented for the first time by clicking on the "Prompt for cartridge name and description"
option. Using this option will cause the software to open a message window allowing you
to type in a friendly name and description for the cartridge. The software will then use this
name and description throughout the user interface. This option is selected by default.
The software can give each cartridge a specific name. This is achieved by clicking on the
option "Use the Serial # for cartridge identification". This will cause the software to read a
unique serial number from the cartridge. The serial number that the software will use can
be found on the cartridge label. When this option is in effect, the software will identify all
new cartridges by cartridge serial number throughout the user interface.
When you have finished with your choice of how to name a new cartridge you can click
"OK" to make your choice effective. When you click "OK" you will be brought back to the
Home page. If you want to clear your changes click "Cancel".
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Rotation tab
Using multiple removable disk cartridges and creating a rotation strategy is a best practice
for ensuring the safety of your valuable data. See Cartridge Rotation Suggestions for ideas
on a cartridge rotation strategy.
You can configure the software to remind you to change cartridges by choosing a "Remind
me to rotate media" option.
•
You can have the software remind you after a certain number of days by clicking the
"Every" option next to the "days" text box and then choosing a certain number of days
after which the software will remind you to change cartridges.
•
You can choose to have the software remind you to change the cartridge after each
backup targeting the cartridge has completed.
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Results
The Results Page displays the history of all tasks run by the software. A log file will be
created for each plan run that is completed or canceled. The log can be displayed by
clicking the "View Log" link. Selecting a run for a protection plan in the list shows details
of the run in the Result Details area of the page.
Individual plan runs are grouped under the plan name so you can see how many times
each plan has been run. You can expand each plan result by clicking the + icon.
See Protection Plan Results topic for more information.
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Alerts
This product uses Alerts to provide status alerts of protection plans and disk cartridges
used with the software. Alerts range from helpful reminders to error conditions regarding
protection plan execution. When an Alert occurs the software will create a popup from the
Windows notification area (also known as "system tray"). The popup will be visible for 7
seconds. Additionally, the Alerts page will contain the Alert that matches the popup. The
Alerts button will change from a disabled view to "Alerts(1)". If more than one Alert is
active the display of the Alerts button will change from 1 to 2 and so on.
The table below summarizes the Alerts that the software may display.
Alert
Actions
Severity
Import Cartridge "XYZ"
- Import
- Ignore
- Eject Cartridge
Information
Cartridge
Reminder
- Remind me later
- Purchase cartridges
- Eject cartridge
Information
Cartridge is Read-only
(write protected)
- Ignore
- Eject Cartridge
Information
Cartridge Low Free Space
- Eject Cartridge
Warning
Cartridge Full
- Eject Cartridge
Error
Cartridge "HDD S/N" has
an unsupported format
- Eject Cartridge
Error
Cartridge "HDD S/N" is
inconsistent
Store
Missing
- Repair
- Eject cartridge
Error
Error running plan
Ensure
cartridge
is
present
- Ensure cartridge is usable
- Ensure cartridge is not
write protected
- Ensure >5% free space
Error
Rotation
Alert - Import Cartridge
When the software detects a cartridge that was initialized by a second software installation
an Alert will be generated instructing you to perform an Import operation on the cartridge.
The Import operation will allow the cartridge to be available for protection plans to store
data on the cartridge and to search and restore data from the cartridge. This Alert will be
removed from the Alerts page when either the "Import", "Ignore", or "Eject cartridge"
action is performed.
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•
•
•
Choosing "Import" will begin the Import operation.
Choosing "Ignore" will result in an "Unusable" cartridge (when viewing the Cartridge
page the Status column displays "Unusable". The cartridge will not be usable for
archiving more files nor will the cartridge be usable for restoring files.
Choosing "Eject Cartridge" will eject the cartridge with no action taken.
See the Help topic Importing a Cartridge for more information.
Alert - Cartridge Rotation Reminder
Using the Options page, you can configure the software to remind you to change
cartridges by clicking on the "Remind me to rotate media" option. See Rotation tab for
more information.
When it is time to rotate your cartridges the software will send a reminder in the form of
an Alert. This Alert will be removed when the cartridge is ejected from the dock.
Alert - Cartridge is Read-only
The cartridge can be write protected by sliding a tab on the cartridge. When the tab is
moved to the lock symbol the cartridge will be write protected when inserted into the
dock.
When a write protected cartridge is inserted into the dock the software will generate an
Alert. A write protected cartridge can be used to view and restore data but cannot be used
to archive data. This Alert will be removed when the cartridge is ejected from the dock.
Alert - Cartridge Low Free Space
If the available free space of a cartridge is below 10% and above 5% of the total capacity
of the cartridge the software will post an Alert message. The Alert will be posted after a
protection plan completes and anytime the cartridge is inserted if free space is between
10% and 5% of the total capacity of the cartridge. This Alert will be removed from the
Alerts page when the cartridge is ejected from the dock.
Alert - Cartridge Full
If the available free space of a cartridge is at or below 5% of the total capacity of the
cartridge the software will post an Alert message. The Alert will be posted after a
protection plan completes and anytime the cartridge is inserted if free space is at or below
5% of the total capacity of the cartridge. This Alert will be removed from the Alerts page
when the cartridge is ejected from the dock.
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Alert - Cartridge has Unsupported Format
The software will only archive to cartridges which are formatted with the Microsoft NTFS
file system. If a cartridge is inserted which is not formatted with the NTFS format, the
software will post an Alert. The cartridge will not be usable to store archives. You may
eject the cartridge from within the Alert on the Alerts page.
Alert - Cartridge is Inconsistent - Store Missing
The software stores data on the cartridge in a "store". Additionally, a small file is written
onto the cartridge with information about the cartridge and this software. If the cartridge
is formatted outside of the this software or if any of the data is deleted an Alert may be
posted the next time the cartridge is inserted into the software. The Alert will state that
the cartridge is inconsistent. That is, a store was expected to be found on the cartridge
but was not found. You can choose to Repair or Eject Cartridge. Choosing Repair does not
bring back the data that was originally archived to the cartridge. The Repair operation will
allow the cartridge to be used with this software again. This Alert will be removed when
the "Repair" or "Eject cartridge" are chosen.
Alert - Error Running Plan
If a protection plan cannot be executed an Alert may be posted listing some conditions
that may be preventing the plan from executing. Such reasons include:
• The storage targeted by the plan is not available or is write protected.
• The storage targeted by the plan has 5% or less of free space available.
This Alert will be removed when a corrective action that solves one of the above items is
performed.
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Creating Protection Plans
This software allows you to create and save backup Protection Plans to store your data on
a local or networked storage location. A Protection Plan is made up of a plan type (for
files, Exchange or SQL), selections relevant to the type (which files and where to store the
data), and a schedule specifying when the plan runs.
Begin the process of creating a Protection Plan by opening the software and clicking "Add
a Protection Plan" on the Home page. The software will display an interface of five tabs
that will be used to create protection plans to store your data in whatever manner you
choose.
These tabs are called:
•
Start
•
Selections
•
Plan Name
•
Storage
•
Schedule
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Start tab
When "Add a Protection Plan" is clicked on the Home page the software will display the
"Create a Protection Plan" screen. The Start tab is where you begin to create protection
plans for your data.
Choosing a Protection Plan
The software helps you begin protecting your data by offering different types of protection
plans for archiving your data.
These plans are:
Personal Data and Settings
Choosing the "Personal Data and Settings" option instructs the software to archive the
files that contain your:
•
•
•
•
•
Outlook email settings and .pst files
Desktop settings
Internet favorites
My Documents and My Pictures
Application data settings (a hidden folder in the Documents and Settings folder)
These files are contained in the "Documents and Settings" folder of the local disk drive (
usually the C drive ). The software will archive the data in the "Documents and Settings"
folder for all users that are found in the local disk drive (usually the C drive). See "Items
that this software will not Archive" below to see what files will not be archived.
Choose this option to store system specific settings in case of rebuilding a system or a
serious failure occurred with your system. You would easily be able to restore your email
files and the look and feel of your system with this option.
It is recommended that your first archive be performed by choosing the Everything option.
Custom
Choosing the "Custom" option will ensure that the software does not automatically archive
any files. Instead, you will choose exactly what folders and files will be archived. Use this
option if you want complete control in choosing the files you want to protect.
It is recommended that your first archive be performed by choosing the Everything option.
Everything
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Choosing the "Everything" option instructs the software to archive all files and folders on
the local hard drive (usually drive C:). It is recommended that your first archive be
performed by choosing the Everything option.
See "Items that this software will not archive" to see what files will not be archived.
Two additional protection plans are only available with Server versions of this software.
These plans are:
Exchange Storage Groups
Choose the "Exchange Storage Groups" option to archive Microsoft Exchange Storage
Groups on this computer. This option will be grayed out if Microsoft Exchange is not
installed.
SQL Server Databases
Choose the "SQL Server Databases" option to archive Microsoft SQL Server databases on
this computer. This option will be grayed out if Microsoft SQL Server is not installed.
After choosing one of the available plan options you can continue to create a protection
plan by clicking "Next" or by clicking the "Selections" tab. You can exit the process of
creating a protection plan by clicking the "Cancel" button. The software will exit the
"Create a Protection Plan" screen and return to the Home page.
Items that this software will not archive
This software will not archive these file types:
•
Temporary Internet files
•
Temp folder
•
Digital Rights Management folder
•
Windows Recycle Bin
•
Windows Power Management files such as the files governing Hibernation
•
Windows Memory Page file
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•
Windows System Volume Information files, System Restore files, Automated System
Restore ( ASR ) files
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Selections tab
The second step in creating a protection plan is to confirm or change the files you want to
archive.
Selections for the 'Personal Data and Settings' plan
When the Personal Data and Settings plan is chosen in the Start tab, the Selections tab
will present all the users of the computer that are available in the Users Accounts.
In the example at right, we see five users of the computer have been created. Each user's
settings will be archived. The Domain column will show the computer network, or domain,
where the computer is a member. If the computer is not part of a network the Domain
column will contain the name of the computer. It is recommended to backup all of the
users listed.
The folders that are archived by the Personal Data and Settings plan are:
Windows XP and Windows 2003
• C:\Documents and Settings\User Name\Application Data (a hidden folder)
• C:\Documents and Settings\User Name\Desktop
• C:\Documents and Settings\User Name\Local Settings\Application Data
• C:\Documents and Settings\User Name\My Documents
• C:\Documents and Settings\User Name\Templates
• C:\Documents and Settings\User Name\Favorites (Internet Explorer saves favorites in
this folder)
Windows Vista and Windows 2008
• C:\Users\User Name\AppData\Roaming\*
• C:\Users\User Name\Desktop\*
• C:\Users\User Name\AppData\Local\*
• C:\Users\User Name\Documents\*
• C:\Users\User Name\AppData\Roaming\Microsoft\Windows\Templates\*
• C:\Users\User Name\Favorites (Internet Explorer saves favorites in this folder)
To continue with creating a protection plan, click "Next" or click the 'Plan Name' tab.
Selections for the 'Custom' plan
When the Custom protection plan is chosen in the Start tab, the Selections tab will show a
tree view of the available hard drive locations which can be selected for archiving. The
available locations include local hard drives and network mapped drives depending on the
access rights of the user account used to log in to the computer. Your computer might be
attached to a network, however, the network shared volumes might not be visible because
the user account used to log in to the computer might not have access rights to those
network volumes. The screen excerpt at right shows local and network mapped drives that
are available for archiving. Notice how similar this looks to the way Windows Explorer
displays available hard drives.
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The process of adding folders and files to a Custom protection plan is easy. The method is
the same as using Windows Explorer to view your files. Using your mouse to click the
expansion icon, , will expand the view of the disk drive. The screen excerpt below left
shows the Documents and Settings folder and some subfolders as an example. If a check
mark is placed by using the mouse and left click on a check box, then that folder and all
subfolders and files will be archived. For example, performing a left click on the
Documents and Settings folder would cause all the folders below Documents and Settings
to be archived. If the check box next to a folder or file does not contain a check mark then
that folder or file and all subfolders and files will not be archived.
By default the software will display only the folders of the hard drive selected. Individual
files can be viewed by using your mouse to click the "Show Files" box. The display will
then expand to show all of the individual files as pictured above right. Individual files can
be selected without selecting the entire folder by using the mouse and left click the check
box next to the file name.
Selections for the 'Everything' plan
When you choose the "Everything" option in the Start tab, the Selections tab will place a
check mark in the box next to the local system hard drive ( usually the C drive ).
Selections for the 'Exchange Storage Groups' plan
When you choose the "Exchange Storage Groups" option in the Start tab, the Selections
tab will present all the Exchange Storage Groups that are available on the computer.
Note - This plan is only available with Server versions of this software.
Selections for the 'SQL Server Databases' plan
When you choose the "SQL Server Databases" option in the Start tab, the Selections tab
will present all the SQL Server databases that are available on the computer.
Note - This plan is only available with the Server versions of this software.
Selection Summary
When a protection plan is chosen, the software will scan the items which were selected
and display the number of files, folders, and amount of data that have been selected.
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Excluding Files
Your computer contains many types of files. The types of files could range from simple
text files to word processing files, spreadsheets, pictures, projects, music, video files and
so on.
When the software is run for the first time, it will perform data compression and data
deduplication on all the files in your protection plan and build an index so that the current
and subsequent plan runs will perform the best data reduction possible.
Some file formats do not compress well and the contents of the file are fixed, that is, the
file itself will probably not change. Examples of these kinds of files are music and audio
files, video files, photographs and images (pictures, etc.), compressed files, and the like.
This software will archive all of these files and ensure that these files are only archived
once (assuming the file is not changed), but these files could take up a significant amount
of space on your disk. If you have collections of music, video, photos that are multigigabyte in size you may want to store those files on a second disk and use another disk
as your primary storage for your important business type data.
While creating or editing a protection plan you can easily exclude file types from your
plan. In the Selections tab you will see a link called, "Exclude File Types . . . "
When you click the link a screen will appear to help you exclude certain file types. There
are several categories of file types that can be selected to be excluded from a protection
plan. Each of the categories can be expanded by clicking the plus sign.
If you want to exclude all of the Advanced Audio Coding files (.aac) from a particular
backup you would use your mouse to click the check box next to that file type. You can
exclude all of the Audio file types by using your mouse to click the check box next to the
word Audio. When you have completed your choices, click "OK" to return to the
"Selections" tab. If you want to exit from the Excludes window without choosing any files
to exclude click "Cancel".
If you choose files to exclude from the protection plan, the Selection Summary panel of
the Selections tab will update with the number of file types that are excluded.
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Plan Name tab
The third step in creating a protection plan is to give the plan a name and a description. It
is recommended that you choose a plan name that easily and briefly describes the data
that the plan will archive. Then you can enter a longer description that can remind you of
the purpose and contents of the archive.
After entering a plan name and description you can use your mouse to click the "Storage"
tab or click "Next".
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Storage tab
The fourth step in creating a protection plan is choosing the storage that will receive the
data from your plan.
If necessary, click "Add storage..." to add a storage location and give it a short,
descriptive name, then click "OK" to return to the Storage tab. See Storage for
information on how to change storage location names.
You may check or uncheck any storage for a particular plan. When more than one storage
location is checked, the software will use them in top-down order, filling the first
"Available" storage location in the list, then moving to the next available storage location
and so on. Use the up/down arrow buttons on the right to move a highlighted storage up
or down in the list. If a storage location is not available (offline, unusable, read only, ...)
the software will use the next available storage in the list.
The last step in creating a Protection Plan is creating a schedule for the plan to execute
and archive the data. Click the "Schedule" tab or click "Next" to continue.
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Schedule tab
The final step in creating a protection plan is to set a schedule for when the plan will
execute.
The software allows you to schedule a protection plan to run daily, weekly, monthly or
even hourly. You can also finish creating your protection plan without setting a schedule.
Choosing No Schedule
Creating a schedule for your protection plan is highly recommended. However, the
software does not force you to create a schedule if you do not want to create a schedule.
You can finish creating a protection plan without creating a schedule by clicking the "No
Schedule" option. If you choose the "No Schedule" option you will need to manually
execute your protection plan in order to backup the data that you selected. Refer to the
topic Running a Plan for more information.
Creating a Daily schedule
You can schedule your protection plan to run daily by simply clicking the Daily option and
choosing a time for the plan to run.
Creating a Weekly schedule
You can schedule your protection plan to execute once a week by choosing the Weekly
option. Click the Weekly option and then click the down arrows at the right of the panel to
choose the day of the week and time of day that the plan will run.
Creating a Monthly schedule
A plan can be scheduled to run once a month by clicking the Monthly option. You can
choose which day of the month, 1 through 31, that your plan will execute by scrolling the
"Day" text box. You can choose the time of the day that your plan will execute by scrolling
the "At" text box and choosing a time.
See Advanced for details on this option.
See Run this plan only when logged on for details on this option.
Completing the protection plan
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Click "Finish" to complete your protection plan. The plan will be saved and appear on the
Home page under "My Saved Protection Plans".
If you want to change any of your choices click "Previous" to view the prior tabs or click
the tab itself. When you have completed your changes click "Next" to move to the
Schedule tab, or click the "Schedule" tab, and click "Finish". The software will change to
the Home page and the saved protection plan will be shown. See the Home topic for more
information.
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Advanced
The Advanced scheduling option allows you to run a protection plan as an alternate user.
That is, a user account that is different from the user which is currently logged in to the
computer where the software is installed. See "Run as" below.
The Advanced option also allows you to create advanced scheduling behavior for your
protection plan. See "Next run time" below.
Run as
You may wish to use the "Run as" option when you wish to access network mapped drives
that are available to a different user account than the one currently logged in to the
computer. When using this option, the "Run this plan only when logged on" option would
normally be unchecked. You may also wish to use the "Run as" option when you are
protecting encrypted files or restoring encrypted files. In this case, you may wish to run
the software as the user who owns the encrypted files so that only that user account has
access to those files on the storage media.
When the Advanced option is chosen the right panel of the interface will change. The user
account name of the currently logged in user will be displayed as a clickable link. When
the link is clicked with the left mouse button a window will be displayed with the available
user names.
Choose the user account you wish to be effective when the plan is run and enter the
password for that user account.
You can choose to click "Finish" and save the plan or click the link next to "Run next time"
for advanced scheduling options. You would normally uncheck the option "Run this plan
only when logged on" when performing this operation.
Next run time
The "Next run time" option can be used to set up multiple run times for the protection
plan. You can create a single schedule for a plan that covers multiple days, times and
frequency of when the plan will run.
The creation of an enhanced schedule begins by clicking the "Not scheduled" link.
Click "New" to allow the various fields to be edited.
The field "Schedule Task" specifies how often the scheduled task (your protection plan)
runs.
Options are:
• Daily
• Weekly
• Monthly
• Once
• At System Startup
• At Logon
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•
When idle
The field "Start Time" specifies the starting time of the protection plan if the plan is
scheduled to run Daily, Weekly, Monthly or only Once.
The field "Schedule Task Daily" (or Weekly) specifies how often, in days or weeks, the plan
will run.
An additional set of options to create enhanced schedules is available by clicking
"Advanced".
The "Start Date" field allows you to choose the starting day for the plan to run.
The "End Date" field allows you to choose the date that the plan will stop running. This
field is optional and does not need to be set. You might want to set an end date if you
have a specific project that has a specific known end time.
The "Repeat task" field allows you to set a plan to run repeatedly at the interval specified
in the "Every" fields.
General questions
Q. I am an administrator level user with a password on my local system and
workgroup/network. Do I need to ever choose the Advanced option?
A. You only need to choose the Advanced option if advanced scheduling features are
desired.
Q. I am an administrator level user without a password and only have a local system (not
attached to any network). Do I need to ever choose the Advanced option?
A. You only need to choose the Advanced option if advanced scheduling features are
desired.
Q. When would I need to log on to my system and run as a different user?
A. You might have your system configured to use a restricted account normally, and to
have an Administrator account, which for safety reasons you only use when adding new
applications – or running this software.
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Run this plan only when logged on
This option is enabled when setting a schedule for a protection plan. When creating a
scheduled task in Windows, Windows asks for your credentials, that is, your User account
and password that you used to log in to your computer.
As a best practice, your administrator level account should contain a non-blank password.
This is particularly true if you are using this software to backup network drives. The
software follows Windows rules for network connectivity which can lead to situations
where a plan may not be created if a password is not used.
When checked, the "Run this plan only when logged on" option allows the software to
schedule a backup without the need to prompt for the password that you used to log on to
Windows. The software will use the credentials supplied when Windows was started.
You might want to uncheck the "Run this plan only when logged on" option so that you
could log off your administrator account when you are not present at your computer. This
would help prevent others from accessing your computer and obtaining administrator level
privilege (and another reason not to use blank passwords). If a plan is scheduled and the
"Run this plan only when logged on" option is unchecked you will receive a confirmation
popup, then a popup to enter your password. Enter your password and then click "OK"
and then click "Finish" to complete creating or editing the plan.
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Run, Edit, Remove a Plan
Click on the links below for details on running, editing and removing protection plans.
•
Running Protection Plans
•
Editing Protection Plans
•
Removing Protection Plans
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Running a Plan
Protection Plans may be executed either as Unscheduled or Scheduled plans.
An Unscheduled plan can only be executed by clicking "Run Now" ( ). A Scheduled plan
can be executed by waiting for the chosen day and time to start the plan or by clicking
"Run Now".
Run an Unscheduled plan
When a protection plan is created, the plan name and scheduling behavior that you
selected will be displayed in the panel "My Saved Protection Plans". See The Schedule tab
for details regarding how to schedule a plan
The display for an unscheduled plan that has never been run shows that the plan is not
scheduled to run and "Status: OK" (where the OK text is disabled) to indicate that the
plan has not yet been executed.
The plan can be started by clicking "Run Now" ( ) at the upper right. You can also start
the plan by editing the plan and creating a schedule. See Editing Protection Plans for more
information on editing a protection plan.
The display for a plan that is scheduled but has not yet been run shows the schedule
information and "Status: OK" (where the OK text is disabled) to indicate that the plan has
not yet been executed.
Even though the plan is scheduled, the plan can be started by clicking "Run Now" ( ) at
the upper right.
You can also edit the plan and change the scheduled run time. See Editing Protection Plans
for more information on editing a protection plan.
The display for a protection plan that has been created, scheduled, and run, shows the
schedule information and the date and time the plan was last executed. "Status: OK"
(where the OK text is not disabled) indicates that the last run of the plan executed
successfully. The results of the run can be viewed by clicking the "OK" link. See Results for
more information.
The plan can be started by clicking "Run Now" ( ) at the upper right. You can also edit the
plan and change the scheduled run time . See Editing Protection Plans for more
information on editing a protection plan.
Home Page - Protection Plan running
When a Protection Plan is executed, or "runs", a progress bar will appear in the panel of
the saved plan.
Additionally, the number of files processed will be displayed as well as the elapsed time.
The plan can be stopped by clicking "Stop" ( ). A confirmation dialog will open so that
you can confirm or deny that you want to stop the plan. If the plan is stopped the Status
will change to "Canceled".
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Editing a Plan
A saved protection plan can be edited anytime the plan is not running. The plan can be
edited by clicking "Edit settings" ( ).
The layout for editing a plan is the same as creating a plan. Editing a plan begins with the
Selections tab instead of the Start tab. You cannot change a plan's starting type. Also, the
numbers on the tabs (shown when creating a protection plan) are not shown. You can edit
a saved plan in any tab order or edit just the tabs you desire.
Click the "OK" button to save your changes and return to the Home page. Click the
"Cancel" button to return to the Home page without saving any changes to the plan.
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Removing a Plan
A protection plan can be removed from the software by clicking "Remove plan" (
).
The plan will be removed from the "My Saved Protection Plans" panel on the Home page.
Removing a plan does not delete the data stored by the plan. You can still restore data
from the plan you remove by clicking "Explore" in the left panel of the Home screen and
finding the plan name you removed.
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Explore and Restore
Restoring your data with this software is quick and easy.
To find and restore your data use any of the following methods:
•
•
•
Use the Search bar and enter whole filenames, partial filenames, or wild card entries
such as *.doc
Explore a protection plan to view folders and files as they existed at a specific time
Restore the entire contents of a protection plan run
See Exploring and Restoring Folders and Files, Restoring Exchange Storage Groups, or
Restoring SQL Server Databases for more information.
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Finding a Plan's Archive Times
When you open the Explore page by clicking on the Explore button in the left panel, you
will be presented with a calendar showing the current day of the current month.
Dates of the month that are in bold font are days when a protection plan has run. (Please
refer to View Options, below, for more information.) Clicking on one of those dates will
show the protection plans that were executed for that day in the panel on the bottom of
the page. For each time the plan was successfully run on that day, there will be a
corresponding "recovery point" listed.
Select the recovery point (archive time) you would like to restore. Notice that the Status
column shows "Available" or "Offline". The Status "Available" means that the recovery
point can be viewed and explored or restored because the storage containing those plans
is currently available to the computer. The Status "Offline" means that the storage
containing those plans is not currently available. The name of the storage is displayed
under the "Store" column.
If the selected recovery point is from a Folders and Files plan run, you can Explore the
restore point by clicking the Explore button in the lower right, or you can Restore the
whole restore point either to its original location or an alternate location of your choosing.
See Exploring and Restoring Folders and Files for details.
If the selected recovery point is from a SQL Server or Exchange protection plan run, you
can only Restore the restore point; the Explore button will be disabled. See Restoring
Exchange Storage Groups or Restoring SQL Server Databases for details.
View Options
By clicking the View Options box of the Explore page you can collapse/expand the View
Options section. Each time the User Interface is started, the View Options section will be
shown expanded.
•
Only show recovery points for this computer
The Explore view can become cluttered with unrelated recovery points when more than
one installation of this software is archiving to the same storage location. You can filter
this view to show only recovery points from this installation by checking "Only show
recovery points for this computer". This option is checked by default.
•
Hide offline protection plans
By default, recovery points are shown regardless of availability status. To see only
recovery points for storage that is available, check the "Hide offline protection plans"
option.
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Exploring and Restoring Folders and Files
This software provides instant access to the data you have archived by taking advantage
of the random access capabilities of hard disk drives. The process of finding and restoring
your data is easy because the software can display your data using the same Windows
Explorer interface that you use every day.
You can restore your entire protection plan or even restore single files using drag and drop
(or copy and paste). If you are not sure of the filename you can type part of the filename
into the Search bar and the software will begin to list matches for the filename. Press
Enter on the keyboard or click the magnifying glass icon to the right of the text box to see
the first 1,000 matches to your search. You can also search by wildcard entries such as,
*.txt.
Note - Security attributes when using "Save As" from the search results or drag/drop or
copy/paste from the Point-in-Time Explorer are inherited from the destination folder. Use
the "Restore" options, either by right-clicking files in the Point-in-Time Explorer and
selecting "Restore" or by restoring a whole point in time by clicking the Restore button on
the Explore page, to preserve original security information.
Please refer to the following topics for more information:
•
Using the Search Bar
•
Exploring a Plan
•
Restoring a Plan
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Using the Search Bar
The Search function is a quick and easy way to find any version of any file that you have
archived with this software. You can search for a filename by typing part of the filename in
the Search bar or by typing in a wildcard. The Search function will look for all files that
this software has ever archived. A disk does not need to be present when performing a
search.
Entering a filename - searching one file
It is not necessary for you to remember an entire filename to begin a search by filename.
You can begin a search by entering the first 3 characters and the software will begin
displaying filenames that match.
For example, knowing that you might have some files beginning with the word "meeting",
you can type in "mee" and the software will display filenames as in the screen excerpt at
right. You can scroll up and down and click on a filename or click on the search icon at the
right of the text box.
If you found the file you were looking for in the drop down window of the search, click on
the file. The filename will appear in the text box. The search for the file can be completed
by clicking on the search icon at the right of the text box or pressing Enter on the
keyboard.
See the topic Interpreting the Search Results for details on how the results are displayed.
Entering a filename - searching multiple files
You can search for multiple files by typing the beginning of a filename into the Search bar.
When the software begins finding matches, as shown above, you can click on the search
icon at the right of the text box and the software will display the first 1,000 matches. In
order to see less than 1,000 matches limit the search parameters.
You can also perform a search for multiple files by entering characters along with a
wildcard parameter. For example, you can search for word processing files by entering
"*.doc" or search for spreadsheet files by entering "*.xls", and so on. You can narrow the
search, using our "meeting" example above, by entering "mee*.ppt", so that only
filenames with "mee" and having the extension ".ppt" will be searched.
See the topic Interpreting the Search Results for details on how the results are displayed.
See the topic Restoring from the Search Results for details on restoring from the search
results.
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Interpreting the Search Results
When a search parameter is entered into the Search bar, the software displays the:
•
•
•
name of the file.
folder where the file resides.
the number of versions of the file.
Entering a wildcard type search will show all files matching the search parameters. For
instance, entering apps9*.doc will list all files beginning with apps9 and ending with .doc.
The folder where each file resided when archived is shown under "From folder" and the
number of versions, or copies, of the file is shown under the "Versions" column.
When a particular filename is expanded by clicking the plus sign, the display changes to
show the date and time of each file and which storage contains the file. If more than one
version of a file exists, each version will be listed with its last modified date and time
shown in the "Versions" column. You can restore any version; see Restoring from the
Search Results for details.
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Restoring from the Search Results
You can restore a single file from the Search Results by right clicking on the file and
choosing "Save As". You will be presented with a "Save As" dialog and you can then
choose the folder to save your restored file.
When "Save As" is chosen the standard Windows Save As dialog opens. Note - Windows
Vista may display a dialog window requesting the User ID and password that you used to
log in to the computer.
You can restore your file to any folder you choose. If you attempt to restore the file over
the same file, that is, restore to the same folder where the file still resides, you will be
prompted that you are overwriting the file and asked if you want to continue.
Note - Security attributes when using "Save As" from the search results or drag/drop or
copy/paste from the Point-in-Time Explorer are inherited from the destination folder. Use
the "Restore" options, either by right-clicking files in the Point-in-Time Explorer and
selecting "Restore" or by restoring a whole point in time by clicking the Restore button on
the Explore page, to preserve original security information.
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Exploring a Plan
Note - The Explore feature uses the Microsoft WebClient service to access archives. If the
WebClient service is disabled you must use the Search bar to find individual files to
restore, or restore all files in a protection plan by clicking the "Restore" button. On
Windows Vista and Windows Server 2008 platforms, Explore is configured to listen on port
8500. On these platforms you can change the listening port from the Options, Explore
Settings tab.
You can view all of the files saved by a particular protection plan run by clicking on a
protection plan name that is listed as "Available" in the Status column and then clicking
"Explore" at the bottom of the page. A Windows Explorer view of the archive point-in-time
will be displayed. Click on the folder in the Explorer view just like you would in any
Windows Explorer view to see your individual files.
Note - The name and serial number of the required storage will be shown in the lower left
corner of the Explore page if you select a protection plan run that is on "Offline" storage.
This same information is always shown, whether the storage is available or not, in the
Storage column.
From the Point-in-Time Explorer you can open any file using its associated application by
double clicking it. Files will be opened in read-only mode. You can restore folders and files
using copy and paste or Drag and Drop, or you can right-click on a folder or file to access
the Point-in-Time Restore screen or Copy it to your clipboard.
To begin, please refer to Finding a Plan's Archive Times.
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Drag & Drop Restore
You can restore a single file or groups of files using the same standard drag and drop or
copy and paste methods that you use when transferring your files within Microsoft
Windows My Computer or Explorer.
Restoring a file begins with finding the protection plan recovery point you want to explore.
See Finding a Plan's Archive Times for more information.
Click on a protection plan name to highlight the recovery point and the "Explore" and
"Restore" buttons will become active.
Click "Explore" and in a few moments a window will display your plan's data.
Navigate the data you archived in the same manner that you navigate data using Windows
Explorer.
To restore using the drag and drop method, use your mouse to simply drag files from the
Explore window to a folder location in My Computer or Explorer, or even just to your
desktop.
Note - Right-clicking the selected files will open a menu of other options available.
Note - Security attributes when using "Save As" from the search results or drag/drop or
copy/paste from the Point-in-Time Explorer are inherited from the destination folder. Use
the "Restore" options, either by right-clicking files in the Point-in-Time Explorer and
selecting "Restore" or by restoring a whole point in time by clicking the Restore button on
the Explore page, to preserve original security information.
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Restoring a Plan
Step 1 - Find the plan
In addition to restoring an individual file or a group of files, the software can restore the
entire protection plan. Generally, you would only need to restore an entire protection plan
in the case of moving files, accidental deletion, or restoring a system after a disk change
or crash.
The process of restoring an entire protection plan begins with finding the protection plan
recovery point you want to restore. Refer to Finding a Plan's Archive Times.
Click on the recovery point (archive time) you would like to restore and ensure that the
Status column shows "Available". If the Status column shows "Offline", make available the
storage that is shown under the "Storage" column.
When a recovery point that is "Available" is highlighted, the "Explore" and "Restore"
buttons at the bottom right of the screen become active. Click Restore to open the "Point
in Time Restore" dialog.
Step 2 - Choose how to restore
There are two basic questions you will need to answer when restoring a protection plan:
•
•
"What location, or folder, should I choose to restore my files?"
"Should I replace existing files?"
Restore files to:
•
Original location - Your files can be restored to the original folder from which you
archived the files. This is the default operation. If the folder which contained the files at
the time the files were archived no longer exists the software will create the folder.
•
Alternate location - You can restore your files to an alternate folder, that is, a folder
different from the one from which you archived the files. This option will preserve the
folder structure of the archived data. That is, all folders and subfolders that existed
when the protection plan archived the data will appear in the alternate folder you
choose.
Restoring to an alternate folder is performed by clicking the "Restore files to:" drop down
and clicking "Alternate Location". When this is done the text next to "Alternate location:"
becomes active and can be clicked as a link.
When the link "Click here to select an alternate folder" is clicked a dialog window will open
so that you can choose a new folder to which the software will restore the files.
Restore:
There are three options to choose from that determine whether the software will replace
files on your PC with the files that you archived.
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•
Choose Missing files if you do not want the restore operation to copy over files that are
already on your hard disk. This option will only restore files that are not present in the
folder you have chosen to restore the files. You might choose this option to only copy
files you believe are missing from a folder. If you have chosen to restore the protection
plan to an alternate folder then it is possible that all files will be restored since the
alternate folder may not contain any of the files in the protection plan.
•
Choose Missing files and files that are older if you want the restore operation to restore
files that no longer exist in the folder (missing) and to replace older files already in the
folder with newer files from your protection plan. You might choose this option to
replace current files with the most recent version of the files from your protection plan.
If you have chosen to restore the protection plan to an alternate folder then it is
possible that all files will be restored since the alternate folder might not contain any of
the files in the protection plan.
•
Choose Missing files and files that are different if you want the restore operation to
restore files that no longer exist in the folder (missing) and to replace files on your
hard disk regardless of whether the archived files are newer or older. You might choose
this option if you are rebuilding a particular area of your hard disk.
After choosing the restore options, click "Restore" and the software will begin to restore
the files from your protection plan. After the restore operation is complete you can view its
log file by clicking "View Log". A record of the restoration will also appear in the Results
page under the protection plan name. You can view the record of the restoration by
clicking "Results" on the far left panel and finding the protection plan name that was
restored. In the Action column will be the word "Restore" and the date and time of the
restoration.
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Restoring Exchange Storage Groups
An Exchange Protection Plan backs up Exchange databases and log files in each Storage
Group selected. After the plan runs, eligible logs are truncated. This page discusses the
process of restoring and recovering Exchange 2003 and Exchange 2007 databases.
This software protects Microsoft Exchange using the VSS Writer included in newer versions
of Windows. When an Exchange Storage Group is backed up by the software the VSS
writer is engaged and the files that compose the databases, log files, and ancillary meta
files are backed up in an open state (while the mailbox stores are mounted). Email
transactions and new log files are deferred in memory while the existing files are backed
up. The databases are left in an open, victimized state, and recovery is necessary before
restored databases can be remounted in Exchange.
When restoring, all files composing the Storage Groups will be restored to a place of your
choosing. After restoring you will need to recover the Storage Groups using ESEUtil.exe
before the individual databases can be used again by Exchange. Deciding to replace an
existing damaged Exchange database, or simply to recover data from a mailbox
determines if you should copy the restored files to the original location of the database
files, or leave them in their restored location. The software will never restore the database
files back to their original location due to the potential of corrupting running mailbox
databases.
The process of restoring a protection plan begins with finding the archive time for the plan
you want to restore. Refer to Finding a Plan's Archive Times.
Select the archive time you want to restore and the "Restore" button at the bottom right
of the screen will become active. Click "Restore" and a "Storage Group Restore" dialog will
appear.
To use the restored database files with Exchange, they must be recovered and reattached
to the Exchange Server. For information on recovering and attaching databases to an
Exchange Server please refer to the following links:
http://technet.microsoft.com/en-us/library/aa998848(EXCHG.80).aspx
http://support.microsoft.com/default.aspx/kb/824126
http://technet.microsoft.com/en-us/library/aa996168(EXCHG.65).aspx
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Restoring SQL Server Databases
A SQL Server Protection Plan backs up all files for each SQL Server database selected. This
page discusses the process of restoring and recovering SQL Server databases.
In addition to restoring an individual file or a group of files, the software can restore the
entire protection plan. Generally, you would only need to restore an entire protection plan
in the case of moving files, accidental deletion, or restoring a system after a disk change
or crash.
This software protects Microsoft SQL using the SQL Writer for VSS included in newer
versions of Windows. When a database is backed up by the software the VSS writer is
engaged and the files that compose the database are backed up in an open state (while
databases are mounted). New transactions and transaction logs are deferred in memory
while the existing files are backed up. The databases are left in an open state.
The software will restore database files to a location of your choosing. After restoring, you
will need to reattach the database to the Database Server. Whether the goal is to replace
an existing damaged database, or simply to recover data from a table or tables will
determine if you should move the restored files to the original location of the database
files, or leave them in their restored location. The software will never restore the database
files back to their original location due to the potential of corrupting running databases.
The process of restoring a protection plan begins with finding the archive time for the plan
you want to restore. Refer to Finding a Plan's Archive Times.
Select the archive time you want to restore and the "Restore" button at the bottom right
of the screen will become active. Click "Restore" and a "Storage Group Restore" dialog will
appear.
After restoring, you simply need to re-attach the database files to the SQL instance.
Please refer to http://msdn.microsoft.com/en-us/library/ms190209.aspx for information
on attaching databases to SQL instances.
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Interpreting Results
Click on the link below for an explanation of Protection Plan results.
•
Protection Plan Results
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Protection Plan Results
You can access the results of plan runs using one of two methods. One method is to select
the "Status" link when the plan is finished. The "Status" line will change to show a link.
The link may say OK, Alert, Cancelled, Error, or Warning.
When the link next to "Status" is clicked, the software will display the result for the plan.
The Results Details panel displays both text and a graph:
•
•
•
•
•
•
The data reduction ratio for this run of the plan
How many files were protected by the plan
How many New and Changed files were encountered since the last run of the plan
The amount of data processed by the plan
The amount of data that was changed since the last run of the plan
The amount of data that was stored on the backup disk.
After the first plan run the "New files" count will equal the "Files protected" count and the
number of "Changed files" will be zero. Also, in this case the "Total changed" bytes count
will equal the "Total processed" bytes count. The graph will show the amount of data that
is stored on the backup disk during this plan run in green color and the label, "Stored".
The yellow color in the graph shows the amount of data that the software has reduced or
factored during this plan run.
When the "View Log" link is opened you will see a log file containing more detail.
The log file gives a couple of definitions:
•
•
"Data reduction" = the ratio of 'New and changed' data to the 'Total stored' (total
amount of data written to the disk for this run of the plan).
"CCF Ratio" = the ratio of the "Protected data" (all of the data protected by the plan) to
the "Total stored" (total amount of data written to the disk for this run of the plan).
Looking at the Results screen after some changes have taken place in the data and the
plan has been run again, you will see the amount of "Total processed" data has stayed the
same. The software scans the all of the files marked in the plan and looks for any data
that is new or changed.
The graph will show the amount of unchanged data with a blue color and the label
"Unchanged". The data which the software reduced, or factored, is shown again in yellow
and the amount of data actually written to the disk is again shown in green.
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Storage
The Storage page shows the current availability of storage and its physical free space.
The "Status" column shows the availability status of the storage location. If the status is
"Available" then this location is available for use. An "Offline" status means that this
location is known to the software but is currently not available.
The "Size" column displays the native capacity of the storage.
The "% Free" column displays the native free space of the storage.
The "Name" column shows the same storage designation as is displayed when viewing the
storage under Windows My Computer. You can rename a storage location by right-clicking
the location and choosing Rename.
See the following topics for more information:
•
Storage Add
•
Storage Capacity
•
Storage Remove
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Storage Add
A new installation of the software will not have any storage locations assigned to it. You
can add new storage locations either as you create or edit a protection plan (via the
Storage tab) or at any time from the Storage page. You can also reattach removed
storage locations (Storage Remove) that contain archives stored by this software in the
same manner.
An Add operation must be performed before the storage location can be used to restore
data or archive data.
Data from the added storage location can be restored by clicking on the Explore button
(Explore and Restore).
Storage can be from locally attached disk drives or from drives on your network. See the
following topics for more information:
•
Add Disk Drive Storage
•
Add Network Drive Storage
•
Add Removable Disk Storage
•
Use Existing Storage
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Disk Drive Storage
Disk Drive should be chosen if you want to use a locally attached hard disk. This option
will create a storage location at the root of the disk you select on the Add Storage screen.
Choose a disk, then click the "OK" button.
If there are storage locations already on this disk (perhaps from a previous installation of
this software) you can reattach by choosing the "Use existing" option and selecting a
storage location from the drop-down list. See Use Existing Storage for more information.
If no storage locations exist on the volume, this option will be disabled.
To add a new storage location, choose "Add new", enter a descriptive name for your new
storage location, then click "OK". After the storage location has been added it will show up
in the list of available storage locations shown on the Storage page, and on the Storage
tab when creating or editing a protection plan.
A new storage location will automatically be "prepared" the first time it is used by a
protection plan. This creates the file and folder structure used by the software to store and
track your protected data.
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Network Drive Storage
Choose Network Drive if you want to use network-attached storage (NAS). This option will
create a storage location at the root of the network storage you select on the Add Storage
screen. Choose a network drive, then click the "OK" button. If your network storage isn't
listed you will need to make it known to your computer by either mapping a drive or
adding a network location:
•
On Windows XP and 2003 operating systems, click the "Map network drive" link to
launch the Windows Map Network Drive wizard. When mapping the NAS it is
recommended to select the "Reconnect at logon" option to ensure availability of the
storage.
•
On other Windows operating systems you can either map a drive as described above,
or you can add a network location. To launch the Add Network Location wizard click the
"Add a network location" link.
If there are storage locations already on this NAS (perhaps from a previous installation of
this software) you can reattach to these locations by choosing the "Use existing" option
and selecting a storage location from the drop-down list. See Use Existing Storage for
more information. If no storage locations exist on the NAS, this option will be disabled.
To add a new storage location, choose "Add new", enter a descriptive name for your new
storage location, then click "OK". After the storage location has been added it will show up
in the list of available storage locations shown on the Storage page, and on the Storage
tab when creating or editing a protection plan.
A new storage location will automatically be "prepared" the first time it is used by a
protection plan. This creates the file and folder structure used by the software to store and
track your protected data.
Network Attached Storage (NAS) User Account
When setting a schedule for running a protection plan, the option to "Run this plan only
when logged on" is checked by default. In this case, when the user is logged on the plan
will have access to the NAS if at least one of the following are true:
•
•
•
the NAS user credentials were saved on the system.
the NAS user is still connected.
there is no password for the NAS share.
When the user is not logged on the plan will have access to the NAS if at least one of the
following are true:
•
•
•
the plan "Run As" user has read/write access to the NAS share.
the "Run As" user credentials were saved on the system.
there is no password for the NAS share.
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Removable Disk Storage
Removable Disk storage should be chosen if you want to use a removable disk drive. This
option will create a storage location at the root of the drive you select on the Add Storage
screen. Choose a removable disk drive, then click the "OK" button.
If there are storage locations already on this disk (perhaps from a previous installation of
this software) you can reattach by choosing the "Use existing" option and selecting a
storage location from the drop-down list. See Use Existing Storage for more information.
If no storage locations exist on the drive, this option will be disabled.
To add a new storage location, choose "Add new", enter a descriptive name for the new
storage location, then click "OK". After the storage location has been added it will show up
in the list of available storage locations shown on the Storage page, and on the Storage
tab when creating or editing a protection plan.
A new storage location will automatically be "prepared" the first time it is used by a
protection plan. This creates the file and folder structure used by the software to store and
track your protected data.
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Use Existing Storage
You can reattach a storage location to this software if it had been removed with the "Keep
the data on the media for future use" option. See Storage Remove for more information.
You can also add existing storage locations from another system in the same manner.
To use existing storage locations first click the "Add storage..." button from the Storage
page.
The software will detect that there are storage locations already on the storage media and
will enable the "Use existing" option. Choose "Use existing" and select a storage location
from the drop-down list. If no storage locations exist on the storage media, this option will
be disabled.
After clicking the "OK" button the storage location will appear on the Storage page and
archived data at this location may now be explored and restored however you cannot add
any new data.
Note - If the archived data was from protection plans on another system you may need to
uncheck "Only show recovery points for this computer" in the Explore page "View Options"
before the plans will be displayed. This option is checked by default. See the View Options
section on the Finding a Plan's Archive Times page for more information.
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Storage Capacity
The information displayed in the Storage page helps show how efficiently archives are
using storage.
The physical free space of the each disk is displayed under the "% Free" column and is
recalculated after each backup. Also, a graph is displayed in the lower panel which shows
the trend of the physical free space of the currently highlighted storage.
The number of protection plan runs that have been stored on the highlighted storage
location is shown at the bottom left of the panel.
When the remaining free space of the storage reaches or is below 10% of the total
capacity of the disk the software will display an Alert and the current backup will end with
a Warning. See Alerts for more information.
When the remaining free space of the storage is below 5%, protection plans targeting this
storage will fail with an alert. The storage can be "set aside" for restore purposes or can
be removed and used again. See Storage Remove for details on removing storage. See
Use Existing Storage for details on reattaching storage.
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Storage Remove
You can remove storage locations from this software. You might remove a storage location
if you want to set the storage aside for just restoring data. This helps reduce the number
of storage locations you are viewing in the Storage Status panel to just the current ones
being used by your protection plans. Note that removing storage locations is an optional
procedure. The storage can be used for restoring data, or used again for storing protection
plans (assuming it is not full) by adding it back to the software via the "Add storage..."
button.
From the Storage page, choose the storage location's "Remove" right-click menu option to
remove the storage location from the software. When the Remove option is clicked a
Remove Storage dialog will appear.
You must decide whether or not to delete the data on the media used by protection plans.
•
Keep the data on the media for future use
When storage is removed from the software the stored data is not removed or deleted.
However, you will be unable to restore or search for files in the removed storage location.
If you want to use the storage again to archive protection plans or restore files you will
need to perform an Add storage operation. See Use Existing Storage for more information.
When "Cancel" is clicked the Remove Storage dialog will close and the software will take
no action.
When "Continue" is clicked, the software will remove the storage. The following actions
will take place:
o the Storage page will no longer display the storage that was removed
o all protection plans associated with the storage will be removed from the Explore
page.
•
Permanently delete the data on media
When storage is permanently deleted from the software the stored data is destroyed. You
can reuse the media for new storage but you will not be able to access any old data.
When "Cancel" is clicked the Remove Storage dialog will close and the software will take
no action.
When "Continue" is clicked, the software will ask for confirmation.
Click "No" to return to the Remove Storage dialog without removing the storage. Click
"Yes" to remove the storage. The following actions will take place:
o the Storage page will no longer display the storage that was removed
o all protection plans associated with the storage will be removed from the Explore
page
o data is completely destroyed for the selected storage location.
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New Media
When a removable disk cartridge is used with this software for the first time, the software
will display a New Media window.
Choosing "Yes"
If the Yes option is chosen, the software will display a screen that allows you to enter a
name for the cartridge and a description for the cartridge. You may wish to enter a name
and description that matches your usage of the cartridge. For example, you could enter a
name for the cartridge such as, "Business Finances". The name you have chosen will be
displayed in any screen that references the cartridge. It is recommended that you write
the name you have given the cartridge on the cartridge label.
After you enter a name and description for the cartridge click "Finish". The software will
retrieve the text you entered and display the Home page.
Choosing "No"
If the No option is chosen software will retrieve the serial number from the cartridge. This
serial number will be displayed on all screens that reference the cartridge.
Choosing "Do not ask me again"
When a new cartridge is presented the New Media window will always be displayed. If you
do not wish to always see this window when inserting a new cartridge you can click the
"Do not ask me again" message. The software will then always perform the operation
described in "Yes" above or "No" above depending on which option you choose.
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Importing a Cartridge
You can move a removable disk cartridge that contains archives stored by the software to
any other software installation.
For example, you may have software installations on computers named A and B. A
cartridge that has archives stored from computer A can be moved to the installation on
computer B.
When installation B detects the cartridge, the software will post an Alert popup above the
software's icon in the Windows system tray. This Alert will be displayed for approximately
7 seconds and then disappear.
At the same time, the Home page Alerts button will change to "Alerts (1)" to show that an
Alert message is available for viewing. Click on the link in the tray message above or click
"Alerts" on the software's left panel column.
Continuing with our example, an Import operation must be performed before the cartridge
can be used to restore data or archive data on installation B. If "Ignore" is chosen the
software will effectively ignore the cartridge and the cartridge will be unusable. You will
not be able to store more data on the cartridge nor restore from the cartridge. If "Eject
cartridge" is chosen the cartridge will be ejected.
When "Import" is chosen the software will import the index of the data that resides on the
cartridge. When rebuilding the index is complete, you can then explore and restore the
data on the cartridge or store more data on the cartridge using your protection plans from
computer B. The results of the protection plans that are stored on the imported cartridge
will also be imported and can be viewed in the Results page (the log files of the results are
not imported). The data from the imported cartridge can be restored by clicking on the
Explore button (Explore and Restore).
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Trademarks
Copyright © 2010 Tandberg Data and © 2005 - 2010 Data Storage Group, Inc. All Rights
Reserved.
All trademarks are the property of their respective companies.
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