Microsoft Office Communications Server 2007 R2 Enterprise, Sngl, OLP-NL, 1UsrCAL

Microsoft Office
Communications Server 2007 R2
Product Overview
Version 2009.1.30
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Contents
Overview ...................................................................................................... 1
Office Communications Server 2007 R2 Investments .....................................................................................2
At-a-Glance Updates by Version .....................................................................................................................3
Streamlined Communications ........................................................................ 5
Finding and communicating with the right person, right now ........................................................................5
Work together in real time, in the office or on the road ..............................................................................22
Unified conferencing - audio, video, and Web ..............................................................................................27
Make calls and connect with people instantly ..............................................................................................37
Click to communicate from the applications people use most .....................................................................42
Operational Flexibility and Control ............................................................... 45
Reduce communication infrastructure costs ................................................................................................45
Reduce communication infrastructure management costs ..........................................................................46
Improve compliance and security .................................................................................................................54
Extensible Communications Platform ........................................................... 64
Extend existing telephony infrastructures ....................................................................................................64
Build communications into business processes ............................................................................................66
Requirements and Additional Information .................................................... 72
System Requirements ...................................................................................................................................72
Localization ....................................................................................................................................................75
Licensing and obtaining the software ...........................................................................................................76
Websites and resources with additional information ...................................................................................82
Overview
Microsoft® unified communications (UC) solutions harness the power of software to streamline how
people communicate. Microsoft Office Communications Server 2007 R2, one of the Microsoft UC
solution cornerstones along with Microsoft Exchange Server 2007, is a leading option for organizations
looking for presence, instant messaging (IM), conferencing, and Enterprise Voice.
Over the last two decades, innovations have brought the world closer together and have given people
more ways to communicate with each other. These changes have brought productivity to new heights
and have created a more mobile, global, and “always-on” world of work. With this rapid transformation
in the business environment, people need to manage more communications in multiple places.
However, information workers and IT professionals struggle to manage multiple systems for
communications: desktop and mobile phones, e-mail and voice mail, Voice over Internet Protocol (VoIP),
instant messaging, and audio, Web and video conferencing. Today’s communications technologies work
well independently, but their disconnected approach leads to broken user experiences and expensive
management costs.
This document is an overview of the Office Communications Server 2007 R2 features that improve
business communications through a unified infrastructure and user experience. It is designed to help
people who are evaluating the product understand many of the capabilities at a high level and is not an
exhaustive feature list or a replacement for the technical product documentation that is available at
TechNet or the MSDN® developer program.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Office Communications Server 2007 R2 Investments
Building on the customer, partner, and industry momentum of Office Communications Server 2007, the
new Office Communications Server 2007 R2 update continues to deliver on the Microsoft promise to
streamline communications for users, give IT organizations the flexibility and control they need to better
manage their communications infrastructure, and provide an extensible platform for communicationsenabled business processes.
Streamlined communications
Users face the challenge of managing their communications across many devices and applications,
which can have a negative impact on productivity. Office Communications Server 2007 R2 streamlines
the way that users manage communications; it enables users to find and communicate with the right
person, right now, with the applications they use most. Some highlights include:



Microsoft Office Communicator 2007 R2 Attendant Console and call delegation controls
Persistent group chat functionality and increased performance for multi-party desktop sharing
Enhanced Microsoft Office Communicator Mobile experience
Operational flexibility and control
IT administrators are called upon to control costs, improve security, integrate with existing
infrastructures, and manage compliance requirements. Office Communications Server 2007 R2 helps IT
administrators meet these challenges by giving them the ability to provide flexible communications
solutions and by delivering tools to help manage more secure and compliant communications. Some
highlights include:



On-premise dial-in audio conferencing
Single number reach functionality for mobile phone users
Enhanced reporting that includes video and application sharing
Extensible communications platform
One of the biggest advantages of having a software-based communications infrastructure is that
businesses can embed communications capabilities into new and existing line-of-business applications.
Office Communications Server 2007 R2 delivers an extensible platform with an enhanced and open
application programming interfaces (API) that offers the flexibility to adapt to changing business needs.
The communications capabilities in the platform can help optimize business processes and automate
workflows, saving time and money and improving customer service. Software developers can easily
optimize communications-enabled applications, business processes, and workflows with instant
messaging, telephony, video, and e-mail using their existing development skills in the Windows®
operating system and familiar development tools, such as the Microsoft Visual Studio® 2008 integrated
development environment. Some highlights include:



Unified communications activities for the .NET 3.5 Windows Workflow Foundation
An enhanced unified communications-managed API 2.0 that supports voice and video
Developer platform showcases, such as the Agent Control panel in the Microsoft Dynamics®
CRM software
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At-a-Glance Updates by Version
The Microsoft software-based approach to communications has enabled rapid iteration throughout its
product releases. The table below provides a quick view of how the product has evolved.
Existed
Improved in Release
New Item
Table 1. Communications Server updates by version
Live
Communications
Server 2005
Office
Communications
Server 2007
Office
Communications
Server 2007 R2
Presence
Instant messaging
Web conferencing
Video conferencing
High-definition video
Dial-in audio conferencing
Persistent group chat rooms
Team calling
Streamlined
Communications
Communicator Web Access
Rich client and Web-based
desktop sharing
Communicator Mobile for
Windows Mobile
Microsoft Office integration
Enterprise voice
Rich telephony devices
PSTN connectivity
Call treatment, queuing,
and routing
Attendant console
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Live
Communications
Server 2005
Office
Communications
Server 2007
Office
Communications
Server 2007 R2
Active Directory support
Microsoft management
console support
Monitoring tools for
communications
Single number reach for
mobile phones
Session Initiation Protocol (SIP)
trunking
Operational
flexibility and
control
Secure business federation
On-premises conferencing
Response groups
Support for virtualization*
System center operations
manager support
Public IM federation
Archiving, call detail records
Visual studio support
Embeddable presence
UC activities for Windows
workflow
Extensible
communications
platform
UC-managed API for call
control (SIP stack)
UC managed API for media
(voice and video)
UC-managed API for speech
technology
Microsoft speech recognition
and synthesis
Open Interoperability program
*Support is expected to be available mid 2009
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Streamlined Communications
People want the flexibility to be productive at work, at home, and while traveling. To complicate
matters, people today are faced with more ways to communicate and limited ways of unifying how they
communicate. To be more productive, users must be able to access and manage all of their
communications in a familiar environment, across a range of devices, and over the Internet. Office
Communications Server 2007 R2 enables users to streamline communications using the devices and
applications that they use most often. With rich presence awareness, enterprise-class instant messaging
(IM), multiparty audio and video conferencing, and rich support for Enterprise Voice and telephony,
users can connect and collaborate from any location using an Internet connection. Closely aligned with
the 2007 Microsoft Office system, Office Communications Server 2007 R2 provides streamlined
communications within Office applications, such as the Microsoft Office Outlook® 2007 messaging and
collaboration client, and Microsoft® Office SharePoint® services.
Finding and communicating with the right person, right now
The key promise of unified communications for users is the ability to find the right people, right away,
and to connect with them in the most efficient manner possible. The key enabler for this, and some
would say all of unified communications, is a user’s presence information.
Presence
A user’s presence is a collection of information that includes availability, willingness to communicate,
additional notes (such as location and status), and how the user can be contacted.
With the rich presence awareness of Office Communicator 2007 R2, users can quickly find the people
they need and determine the best way to reach them. Contact management tools let users control what
information others can see, such as whether they are working from home, at a client’s site, or
unavailable.
Immediate, Visual Presence Awareness
Office Communicator 2007 R2 provides an immediate, visual representation of a user’s availability, or
presence. By simply looking up a contact, users can find everything they need at a glance. For example, a
green icon means a contact is available, red means a contact is busy, and yellow indicates that a contact
is Away from the computer.
Additional presence states can provide more detailed information about each user’s contacts. These
presence states include categories, such as Do Not Disturb and Be Right Back, in addition to the more
familiar states, such as Available or Away. Figure 1 shows an example of the kinds of information visible
to users about their contacts.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Figure 1
Users can search the corporate directory and their Office Outlook
2007 contacts. The Recent Contacts list shows the last 10 contacts
with whom the user has communicated. Because contact lists are
stored on the server, users can sign in from any PC, the Web, or
mobile devices and access their contact lists.
Users can group their contacts based on each contact's name,
availability, access level, "tagged” status, or by group.
The user’s presence status can be set automatically according to
the Office Outlook 2007 calendar, the user’s recent computer
activity, and whether the user is in a call or conference. Rich
presence unites real-time status information (Available, Offline,
Busy, In a meeting, In a call, and so forth) with all the ways users
communicate: phone, conferencing, instant messaging, and email.
Users can also choose to manually set their status and add a custom note to provide colleagues with
more information about status, such as Reviewing Annual Budget or Finalizing Site Design. With more
control over availability and contact information, users can ensure that others know the best way to
reach them.
Wherever a contact's name appears—in an e-mail message or on a team site—status and contact
information travels with the identity. Presence also works on Windows Mobile® powered devices that
are running Communicator Mobile, so real-time status and contact information of colleagues is also
available. Table 2 highlights the default presence states that come with Office Communications Server
2007 R2.
Table 2: Presence states status set by the user or Office Communicator 2007 R2
Status Text
Description
Available
The contact is online and is willing and able to participate in conversations.
Busy
The contact is available but is engaged in another activity. Activities include:
In a Call
In a Call: The contact is in a phone, voice, or video conversation.
In a Conference

In a Conference: The contact is in a multiparty conversation using phone, voice, video, or
application sharing.
In a Meeting

In a Meeting: The Office Outlook 2007 calendar shows that the contact has a scheduled
meeting.
The contact is available but does not want to be interrupted. This status is displayed for the
following reasons:
Do Not Disturb

The contact has manually set his or her presence status to Do Not Disturb.

The contact is displaying a Microsoft Office PowerPoint presentation or is running another
program in full-screen mode.
®
®
Do Not Disturb state stops all notifications and incoming communications, except for those
from contacts that the user has designated as part of his or her team.
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The contact is probably not available. This status is displayed for the following reasons:
Away

The contact’s computer has been idle for longer than a time period that is specified by the
user (by default, 15 minutes).

The contact’s Office Outlook 2007 calendar or Out of Office Assistant indicates that he or
she is out of the office.

The contact is temporarily unavailable.

The contact has manually set his or her presence status to Away.
Inactive
The contact may be available, but the computer has been idle for longer than a time period
that is specified by the user (by default, 5 minutes).
Inactive
This contact is engaged in another activity, but the computer has been inactive for longer
than a time period that is specified by the user (by default, 15 minutes).
The contact is not available. This status is displayed for the following reasons:
Offline

Office Communicator 2007 R2 is not running on the contact’s computer.

The contact has not signed in.

The contact has blocked the user from seeing his or her presence status.
Presence unknown
Office Communicator 2007 R2 cannot determine the status of the contact.
Offline
The user has blocked the corresponding contact To the blocked contact, the user appears to
be offline.
Device indication
Presence status also provides information on
whether a user is signed in to Office Communicator
2007 R2 from a mobile device or from an IP phone
that cannot accept instant messages (see Figure 2).
This information helps users make the right
communication choice and improves their chances
of connecting with the right person more quickly.
Figure 2
Figure 3
Customized presence states
Administrators can define customized presence states in Office Communicator
2007 R2 (See Figure 3.). A customized organization-specific presence states, such
as In a Client Consultation or In Court, allows users to provide more relevant
information about their status to others.
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Contact tagging
Figure 4
If the required contact is unavailable,
users can tag the contact by clicking
the right mouse button on the
contact’s name and selecting Tag
Contact. After the user tags a contact,
the user will automatically receive a
notification when the contact’s status
changes. (See Figure 4) The tag can be
removed when it is no longer needed.
Contact grouping
Users can group their contacts in a
variety of ways, including user-defined
groups, organization-defined groups,
contact availability, contact presence,
or tagged contacts. Contacts can be
sorted alphabetically by display name
instead of by presence status so that
the Contact List can be used as an
address book.
Distribution list integration
Users can search for distribution lists, as well as for individual contacts. They can add distribution lists to
their Contact List, view distribution list members, and start conversations with one or more of the
distribution list members. This capability provides integration with company distribution lists (Exchange
data groups that are stored in Active Directory® Domain Services) and eliminates the need to create
groups manually to mirror distribution groups.
Phone number contacts
Beginning with Office Communications Server 2007 R2, users can add outside phone numbers to their
Contact List so they can conveniently call people, such as friends and family members, by typing in a
phone number and moving it to the Contact List or by dragging a number from Recent Contacts into the
Contact List.
New groups in the Contact List for Delegates and Team-Call groups
In Office Communicator 2007 R2, users can display a Team-Call group or a Delegates group in the
Contact List. These two groups are determined by the configuration of the call forwarding settings; users
do not have to set them manually.
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Current conversations group
When users have one or more active Office Communicator 2007 R2 conversations, a new group called
Current Conversations is displayed at the top of the Contact List. Users can scan this group to quickly
identify their active conversations. Users can also double-click a conversation in the list to navigate to it.
Custom Location Settings
Users can set a location, such as Office, Home, or a custom defined location, to inform their contacts of
their current location, as shown in Figure 5. The user can determine with whom he or she wants to
share this information.
Figure 5
Contact cards
Users can easily view detailed information about their contacts on a contact card such as the one shown
in Figure 6 and immediately start conversations with them through any of the available communication
options (for example, IM, voice, and e-mail). Information can include a link to the contact’s SharePoint
My Sites.
Figure 6
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Access levels
Users can assign access levels to control which groups and contacts can view detailed presence
information about them. For example, by assigning access levels to certain contacts, users can control
the type and amount of presence information that those contacts can see. Access levels include the
following:





Personal: Contacts can view all of the user’s published information, including home and mobile
phone numbers.
Team: Contacts can view the user’s published work and mobile phone numbers, schedule, and
availability details. Team contacts can interrupt the user even if the user’s status is set to Do Not
Disturb.
Company: Contacts can view the user’s work contact information, in addition to basic details of
schedule and availability.
Public: Contacts can view the user’s name, title, company, e-mail address, and limited details
about availability.
Blocked: Contacts cannot reach the user through Office Communicator 2007 R2, and the user’s
status appears to the blocked contact as Offline.
When a user’s status is set to Do Not Disturb, Office Communicator 2007 R2 stops all notifications and
incoming communications, except from users assigned to the Team access level. Contacts in the Team
category will see the user’s status as Urgent interruptions only. Figure 7 shows how a selected contact
can change the assigned access level.
Figure 7
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Instant messaging
Starting an instant message or other type of conversation
Starting an instant message conversation is as easy as clicking the right mouse button on a user’s name
and selecting Send an instant message. This can be done from the Office Communicator window, or
from any presence icon, like those in Office Outlook 2007 and SharePoint Server 2007.
Figure 8
Users can select multiple contacts to start a
conference or they can perform a drag-and-drop
action to add more participants into an existing
conversation.
File transfer capabilities let users quickly transfer a
file by dragging it into an instant message session.
Rich text in instant messages lets users format
text, as well as copy and paste text from Microsoft
Office applications, while retaining the original
formatting (see Figure 8). In addition, users can
use tablet PCs to send handwritten "ink" instant
messages.
Users can initiate and hold IM conversations with
up to 100 people, including individuals, userdefined groups, and corporate distribution groups.
Escalating to other communication modes
Figure 9
After they are in an instant message conversation,
users can click the icons at the top of the
conversation window to escalate to a voice chat,
video chat, desktop share, or Web conference (see
Figure 9).
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Conversation alerts
Incoming conversation alerts show the details of an incoming call or instant message, including the
caller’s name, title, subject of the call, communication mode, whether the call is an invitation to a
conference, or is forwarded on behalf of a team member (see Figure 10). When users are working in fullscreen mode, alerts take the form of nonintrusive mini-alerts.
Figure 10
Conversation history
Call history and conversation archive provide users with the ability to keep a log of IM conversations,
phone calls, missed calls, and forwarded calls with details such as the date and time, subject, participant
names, and notes taken in the Microsoft® Office OneNote® 2007 note-taking program. The conversation
history can be found in an Office Outlook 2007 folder to simplify the search process.
Federated contacts
Federation support lets users work with contacts
outside of their organizations. The contacts can be
individuals in another organization with which the
user’s company has a federated relationship, or
the contacts can be connected through a public IM
connectivity (PIC), such as the Microsoft Windows
Live™ network of Internet services (see Figure 11).
Federation capabilities with a public IM network
require a public IM connectivity subscription
license.
Figure 11
NOTE Inter-company federation between two
organizations running Office Communications
Server 2007 R2 is supported without additional
software or licensing requirements.
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Group Chat
The Office Communications Server 2007 R2 Group Chat console allows groups of users to participate in
ongoing discussions on topics of shared interest. The history of the conversation is maintained so that
teams in different locations and departments can review discussions, even when users are online at
different times. Group Chat enhances team communication and enables geographically distributed
teams to work together efficiently.
The interface provides users with a list of available chat rooms on specified topics, provides tools to
search through the history of discussions, and offers filters/alerts for notification on new posts on a
particular topic (see Figure 12).
Figure 12
Joining chat rooms
Users can join chat rooms by viewing the invitation to join the chat rooms or by performing a search
based on keywords associated with the applicable chat rooms. Regardless of how users locate chat
rooms, they must be included in the chat rooms’ membership lists as defined by the chat room
managers.
Posting messages
After users join a chat room, they can post messages to participate in the ongoing discussion and view
the history of posts by other members. Office Communications Server 2007 R2 supports text, images,
file posts, hyperlinks, and emoticons. A long post can be condensed into a one-line story format to save
screen real estate.
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Figure 13
Setting up filters and notifications
Filters enable users to define keywords and other
criteria that perform a real-time search of incoming
messages to ensure that the user does not miss posts
containing critical information. For example, one preset
filter called the Ego filter captures all messages that
mention the user’s name in any chat room of which the
user is a member (see Figure 13).
Notifications can be customized to alert users when specific content posts are made within a chat room.
These features ensure controlled interruptions and at the same time allow the user to be aware of
important posts.
Figure 14
Searching for information
Users can search chat histories to locate
previously posted content. This capability means
team discussions become part of an
organization’s knowledge resources. When new
members join a team, they can search past
discussions to get up to speed without asking
other team members to forward numerous past
chat threads. Users can search chat history by
field, including author, date, chat room, or
keyword (see Figure 14).
Instant messaging from Group Chat
Figure 15
In Group Chat, users can view the
presence status of their peers that are
currently in the chat room, which allows
them to quickly initiate instant message
conversations with each other (see Figure
15). Additional modes, such as voice and
video, are available via the Office
Communicator 2007 R2 conversation
window that initiates from the group chat
client.
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Office Communicator Attendant console
The Microsoft® Office Communications Server 2007 R2 Attendant console is an intuitive call
management application that helps administrative assistants, receptionists, and front-line business
professionals manage large numbers of simultaneous calls (see Figure 16). The application runs in a full
screen window to provide a streamlined desktop experience. With conversation queues, contact lists,
directory search, click to call, transfer, and conference call setup in a single application, there is no need
for users to switch between windows.
Figure 16
Receive and Make Calls on behalf of others
The Attendant works in concert with
Figure 17
the new delegation feature in
Microsoft Office Communicator
2007 R2 to enable administrative
assistants and others to handle
incoming calls and initiate outgoing
calls on behalf of the colleagues
they support. Once a manager
specifies a delegate, that person can
use the Attendant to answer
incoming calls for the manager or
re-direct them to the manager’s
voice mail (see Figure 17).
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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The delegate can also call others on behalf of the manager and choose whether the manager’s name is
displayed as the calling party operations (see Figure 18). Setup of the delegation feature is under the
control of the manager, and can be updated easily for vacation coverage and other reasons.
Figure 18
Transfer calls in the right way
With the Office Communications Server 2007 R2 Attendant console, users can transfer calls to anyone in
their contact lists or corporate directory, with or without prior IM or voice consultation. Simply click the
applicable button and then choose a contact. The Transfer button directs the call to the selected contact
immediately; the Consult button allows users to initiate either instant messaging or voice to discuss the
matter with the selected contact prior to transferring the call. Alternately, users can send a call directly
to voice mail. Each transfer option removes the conversation from the user’s queue once the transfer is
complete to avoid a cluttered window.
Manage multiple conversations at once
Figure 19
All conversations, whether incoming, active, or on
hold, display in one window for easy management.
An incoming or on-hold call can be made active
simply by clicking it; if a call is active, it is
automatically placed on hold when another call is
made active (see Figure 19). In order to prioritize
calls, conversation alerts inform the user of repeat
callers and calls that have been on hold longer
than the user-defined time limit. Office
Communications Server 2007 R2 Attendant
captures history and notes in the Office Outlook
2007 Conversations History folder.
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Maintain customized contact lists
The integrated contact list for Office Communications Server 2007 R2 Attendant is similar to the Office
Communicator interface: common contacts are readily available and can be organized into groups for
easy management (see Figure 20). Users can view contact groups as a list or a set of tiles organized in
whatever way is most convenient for the user. All contacts are shown with rich presence information to
help users choose the best means of communication.
Figure 20
Find coworkers and see their availability in real time
With Office Communications Server 2007 R2 Attendant, users are not limited to a preset number or list
of contacts. Users can locate corporate colleagues and see their presence information at any time via
the integrated directory search capability; they can also communicate with colleagues with the click of a
button, instead of copying or typing phone numbers and IM addresses. Users can easily add search
results to a new or existing contact group.
Initiate conference calls
Users can set up conference calls between their colleagues, incoming callers, and people in the Office
Communications Server 2007 R2 Attendant contacts lists by using simple drag-and-drop operations. This
saves team members’ time and puts them in contact with important customers and contacts
immediately.
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Save templates to speed
Figure 18
conference call setup
The Office Communications 2007 R2
Attendant console allows users to save
a group of contacts into a conversation
template and to initiate conferences
with that group by selecting the
template (see Figure 18). This allows
users to initiate conference calls they
use often with a single, timesaving
step.
Take notes during a call
Figure 19
During a conversation, users can select the notes
box to take notes regarding the caller (see Figure
19). Call notes are automatically saved in the
Office Outlook 2007 Conversation History folder,
which allows users to easily search through the
notes at a later time and forward them to
colleagues. Users can also e-mail call notes to
colleagues directly from the note window.
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Initiate calls and instant messages
from the same interface
Figure 20
The Office Communications Server 2007 R2
Attendant console combines all real-time
communications capabilities into a single
user interface, linking presence, advanced
calling features, and instant messaging. This
allows users to consider presence status
when determining who can best handle a
call; it also allows users to determine
whether IM or voice is the optimal
communication method for the call’s
recipient. If the call’s intended recipient’s
presence is set to In a Meeting, for example,
the user can use IM to request the transfer
(see Figure 20).
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Messenger for Mac 7
Mac users have two options for connecting to
Office Communications Server:


Figure 24
Messenger for Mac 7 desktop client
Communicator Web Access on Safari browsers
Messenger for Mac 7 is the real-time collaboration client that works with Office Communications
Server 2007 R2 on the Mac platform. Messenger for Mac 7 provides instant messaging (IM),
contact management, and VoIP based multiparty audio and video calls. Users on Mac Messenger
sign in with their corporate credentials to access these features. They can communicate with
colleagues within their corporate network and associates on any authorized federated networks
regardless of whether those users are on Messenger for Mac, Office Communicator, or
Communicator Web Access. Public IM Connectivity, if enabled, is also supported.
Note: Messenger for Mac also allows users to sign in with their Windows Live credentials and
exchange instant messages on their personal Windows Live account.
Following is the list of supported features on Messenger for Mac 7.
Table 3. Messenger for Mac 7 feature comparisons
Features
Mac Messenger 7.0
Communicator Web
Access on Safari
Office Communicator
2007 R2
Instant messaging



Rich presence



PIC connectivity



Contact management



Free/busy information
from calendar



Distribution groups



Access levels



File transfer



1:1 voice/video (VoIP)



Multiparty voice/video
(VoIP)



Call management features
(hold/resume)



Office Communications Server 2007 R2 Product Overview – v 2009.1.30
20
PSTN connectivity



Audio dial out



Office integration
Presence in Office apps for
contact list


Conversation history
In Messenger

In Outlook
Desktop sharing



Desktop viewing



Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Work together in real time, in the office or on the road
Office Communications Server 2007 R2 is designed to meet the collaboration and mobility needs of
today’s information workers. When traveling with their PCs, or working from home, users can
remotely access rich Office Communicator 2007 R2 desktop functionality whenever they connect to
the Internet. This means that users working at home or on the road can use the IM, conferencing,
desktop sharing functionality, and make calls from their PC from anywhere an Internet connection is
available, all without incurring long distance charges or resorting to a virtual private network (VPN). In
addition, when not at their PCs, working from a kiosk or using another computer, users have
additional options to stay in touch.
Office Communicator Web Access
Microsoft Office Communicator Web Access is a browser-based client used to access instant messaging,
audio, and desktop sharing capabilities of Office Communications Server 2007 R2. Office Communicator
Web Access allows users to access Office Communications Server 2007 R2 capabilities using a Web
browser, which is ideal for shared or locked down computers, and non-PC systems.
While Office Communicator Web Access existed in previous versions of Office Communications Server
2007, the Office Communications Server 2007 R2 update contains many advances, including:




Support for distribution groups. Office Communicator Web Access now supports distribution
lists that are based in Microsoft Exchange Server, similar to Office Communicator 2007 R2,
allowing users to see the presence of all group members and to easily initiate multiparty IM with
them.
Multiple party Web-based desktop sharing. No download is needed for viewing.
Easily add audio to an IM or desktop share. Office Communications Server 2007 R2 will call out
to the user’s preferred device such as their mobile phone.
Customizable menu options. IT administrators can customize the Office Communicator Web
Access client sign in page, as well as tabs and menus that appear in the Web client.
Web-based desktop sharing
Figure 25
Users can use Office Communicator Web
Access to share their desktops with
colleagues over the Internet (see Figure 25)
and allow the participants to take control of
their PCs. No downloads are required to
participate in a desktop sharing session, but a
small plug-in is required to host a desktop
sharing session. Participants have resizing and
panning controls, which makes it easy for
them to consume the information.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Add audio to a conversation
Figure 26
Users can add an audio dialogue to existing
Office Communicator Web Access sessions
using Office Communications Server 2007 R2,
which can place calls to the preferred
device/number for each call participant (see
Figure 26). This makes it very convenient for
users to share their desktops, chat on IM, and
hold an audio conversation, all controlled from
a single application.
Ability to add anonymous users
Office Communicator Web Access and Office Communicator 2007 R2 allow users to add external
participants to their IM sessions, desktop sharing sessions, and audio conferences (see Figure 27). This
new feature allows users to include people who are not in their corporate directories in a session,
which facilitates use with partners and customers.
Figure 27
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Comparison: Office Communicator Web Access and Office Communicator 2007 R2
Office Communicator Web Access 2007 R2 offers many of the same features found within the rich Office
Communicator 2007 R2 client. Table 3 compares the features in Communicator Web Access 2007,
Communicator Web Access 2007 R2, and Office Communicator 2007 R2.
Table 4. Comparison of Communicator versions
Communicator
Web Access 2007
Communicator
Web Access
2007 R2
Browser based Ajax application
√
√
Non-Windows compatible
√
√
Rich presence
√
√
√
Instant Messaging (IM)
√
√
√
IM conferencing
√
√
√
Federation
√
√
√
Public IM Connectivity
√
√
√
Call forwarding rules
√
√
√
Notification alerts
√
√
√
Toast call deflection
√
√
√
Web UI controls
√
√
√
Corporate directory search
√
√
√
Desktop sharing
√
√
External user support
√
√
Add audio to a conversation
√
√
Feature
Office
Communicator
2007 R2
Audio/video conferencing
√
VoIP soft-phone
√
Windows-based API
√
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
24
Office Communicator Mobile
Office Communicator Mobile 2007 R2 offers enhancements and new features that provide users with
more flexibility and control when using their mobile devices.
Single Number Reach support
With Single Number Reach, a user’s mobile device becomes an extension of his or her company
telephony. Now users can use a single telephone number for their desk phones, PCs, and mobile
phones so they can be reached no matter where they are. Outbound calling also gives the same caller
identity regardless of whether a user calls from a desk phone or a mobile phone. In addition, with
devices running the Windows Mobile® 6.X software, call-forwarding settings can be configured directly
from the user’s phone.
Rich presence enhancements
Figure 28
When using a mobile device, Office
Communicator Mobile 2007 R2 displays the
user’s current presence status and indicates that
the user is signed in on a mobile device (see
Figure 28).
Usability updates
Users can easily search their company directory contacts using first name, last name, or e-mail alias
(see Figure 29). Users also have access to recent contacts and distribution lists on their devices, and
they can easily navigate among multiple IM conversations.
Office Communicator Mobile 2007 R2 has a
similar look and feel to the desktop version of
Office Communicator 2007 R2, giving users a
familiar experience.
Figure 29
In addition, when installing Communicator
Mobile 2007 R2 for the first time, users simply
use their network credentials to sign in without
needing any special configuration.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
25
Built-in security features
Built-in security features help keep users’ information safer and more secure than ever before. With
communication channel encryption, transport layer security (TLS) support, and perimeter/internal
network protection, user communications experiences are protected by layers of security features, no
matter where the users are or what networks they use when they use instant messaging.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Unified conferencing - audio, video, and Web
Office Communications Server 2007 R2 combines enterprise-ready IM, presence, videoconferencing,
audio, video, and Web conferencing, and Voice over IP (VoIP) telephony in one solution. Users can
seamlessly transition among communication modes, without leaving the Communicator conversation
window or re-inviting users. For example, a user can escalate a one-to-one IM session into a multiparty
conference call, and then share his or her desktop so the group can collaborate on documents,
presentations, or other applications.
Escalating to impromptu conferences
Users can now start conference calls from the Office Communicator 2007 R2 Contact List by selecting a
distribution group, contact group, or multiple users in the Contact List, and then selecting the Start a
Conference Call option. With Office Communicator 2007 R2’s conferencing features, users can start an
unscheduled conference call with a few mouse clicks (see Figure 21). Users can join a conference by
answering from their PCs or redirecting the conference invitation to an alternate phone, such as a
mobile phone.
Figure 21
Seamless switching from one-to-one phone conversations to a conference call
Users can switch from a one-to-one phone conversation to a conference call by inviting new contacts to
the call. Users can add people to a conference call by selecting contacts from Office Communicator 2007
R2 and dragging them into the conference, clicking the Invite button and selecting a user, or clicking the
Invite button and adding a phone number.
Live meeting escalation
With Office Communicator 2007 R2, users can escalate from an IM, phone, audio, or video session to an
Office Live Meeting session. With an Office Live Meeting session, users can perform web conference
activities such as give a presentation, share rich media, or administer polls.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
27
Improved connection in conference roster
New status messages and icons in the conference roster provide additional conference connection
status, indicating whether a user’s connection status is Inviting, Connecting, or Connected.
Rejoin experience
If users are disconnected from a conference, they can easily rejoin the conference by clicking the Rejoin
button in the Communicator Conversation window or clicking the hyperlink in the conference’s
invitation e-mail located in Office Outlook.
Cross platform desktop sharing
Cross platform desktop sharing allows users to share their desktops via Office Communicator 2007 R2 or
Office Communicator Web Access (see Figure 22). Cross-platform desktop sharing can be used by users
to share information with each other or by IT administrators during help desk calls to assist users with
their current issues. Everyone can view a desktop share; however, users need the enterprise CAL to
share their desktops. It is important to note that PCs that are not running Windows participate as viewonly members of the desktop share.
Figure 22
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
28
On-premises audio conferencing
Save conferencing costs by setting up an on-premises audio conferencing bridge for internal and
external users and by replacing external services that offer reservationless audio solutions. The onpremises audio conferencing bridge that supports both VoIP connections and PSTN dial-in audio
participants is new in Office Communications Server 2007 R2.
One-click setup from Office Outlook 2007
With a single click, users can schedule a conference call from Office Outlook (see Figure 23). Details,
such as meeting time, location, and attendees, follow the familiar Office Outlook template. Additionally,
conference call-specific information, such as dial-in number, meeting IDs, and PIN reminders, are
automatically populated.
Figure 23
Multiple levels of authentication for more secure conferencing
To help ensure that only the authorized people participate in a call, Office Communications Server 2007
R2 provides several call setup options:



Open Authenticated: Only participants who are authenticated against Active Directory can join
the call.
Closed Authenticated: Only participants who are authenticated against Active Directory and are
on the list of conference call attendees can join the call.
Anonymous: Anyone with the proper meeting ID and participant passcode can join the call.
Corporate enterprise voice users validated against Active Directory
Users who join via Office Communicator and Office Communicator Phone Edition are already
authenticated against Active Directory. There is no need to enter a PIN or pass code. For users joining
via Office Communicator, there is no need to input the meeting ID either. Users truly experience a
much more simplified “click to join” experience.
Unified conferencing means more than just audio is available
Unified conferencing provides a seamless escalation process between audio conferencing and other
communications modalities, such as desktop sharing and video conferencing.
Better control of an audio conference
Office Communications Server 2007 R2 improves the user experience by providing the Office
Communicator interface for call management as opposed to asking users to memorize Dual Tone
Multi Frequency (DTMF) codes for functions such as muting their phone.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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See who is talking and control who can talk
Identifying the current speaker or pinpointing the source of noise in audio conferences is especially
hard when calls have many participants. Office Communications Server 2007 R2 uses a starburst to
identify who is speaking in the conference (see Figure 33).
Figure 33
This indicator makes it easy to identify the speaker or for the conference leader to mute the participants
who may not be aware that the background traffic noise on their phones is interfering with the call (see
Figure 34).
Figure 34
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
30
Dial-in numbers and leader and participant passcodes for non-PC users
Non-PC users have several methods of joining an Office Communications Server-based conference call:


Dial in via access numbers: To join a conference call, the user dials an access number, accesses
the meeting bridge, and then enters the meeting ID and an optional passcode; for more secure
meetings, the user can also enter his or her Personal Identification Number (PIN) to
authenticate against Active Directory. The leader of the conference will also need their PIN if
dialing into the conference.
Use an Office Communicator Phone Edition device: To join a conference, the user dials the
conference access number, accesses the meeting bridge, and enters a meeting ID; because the
Office Communicator Phone Edition device is already authenticated against Active Directory,
there is no need for PIN entry.
Figure 35
Conferencing Attendant supports multiple languages
Each access number supports multiple languages. When dialing into a conference, prompts are
provided in the access number’s default language. However, if there is no response, the server offers
other languages as options. All interaction with the server thereafter takes place in the selected
language.


English-US
English-UK
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
31












English- Australia
Simplified Chinese
Traditional Chinese
Portuguese – Brazil
Korean - Korea
Spanish – Mexico
Spanish- Spain
French- Canada
French – France
German – Germany
Italian – Italy
Japanese – Japan
Scheduled Web conferences
Web conferencing is rapidly becoming a mainstream tool for communication and collaboration.
Organizations use Web conferencing to help people work more efficiently and share information with
colleagues when in different locations. Today’s world of work has changed, and businesses need Web
conferencing solutions that support communication circumstances that range from a spontaneous
meeting between two people collaborating on a document, to large-scale training and events with
hundreds of participants.
Office Communications Server 2007 R2 offers users the ability to create and join scheduled conferences
hosted on internal corporate servers. These conferences can include IM, audio, video, slide
presentations, and other forms of data collaboration.
Conferences can be conducted with authenticated corporate users who are inside or outside the
firewall, external authenticated users across federated links, or anonymous users.
Support for organizations hosting Web conferences or using a service
Web conferences can be held on an organization’s on-premises Office Communications Server 2007
R2. Alternatively, if an organization does not want to host its Web conferences, Microsoft offers a
service-based solution via Office Live Meeting. Users can connect to a Web conference with the same
client, regardless of whether the conference is hosted by the organization’s IT department or by
Microsoft. This reduces training hurdles and simplifies client management.
Conferencing add-in for Office Outlook 2007
Figure 36
Users can install the Conferencing add-in for Outlook
Office 2007 and can schedule Office Live Meeting
conferences and Office Communicator Conference
calls from Office Outlook 2007.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
32
RoundTable support
When combined with Office Communications Server 2007 R2, the Microsoft RoundTable™ device
delivers an immersive conferencing experience with high quality video and audio. Users can create an
immersive meeting experience with 360-degree panoramic video and “active speaker detection” for
meetings with remote participants.
Figure 37
External access
On-premises Web conferencing can also support a combination of internal and external participants,
with an Office Communications Server 2007 R2 Edge Server deployed for secure access by users
outside of the organization’s firewall.
Rich content support
Users are able to share the following content in Web conferences:





Dynamic content, such as content in Windows Media file or Flash
Files in their native formats among meeting participants, such as .doc and .ppt
Polls
Their entire desktop or specific applications
URLs viewed via a browser embedded in the console
Conference control
Participants can see details about other conference participants, including the active speaker, leader
status, and whether they have audio or video. Conference participants can also easily invite additional
users to existing conferences unless the leader has locked the conference. Leaders also have the
ability to selectively mute or eject participants, and end the conference.
Record meetings
Using the Office Live Meeting client, users can create recordings of meetings as they take place,
including content presented, audio, and video.
Meeting Surveys
Presenters can display a poll to the Web conference attendees, see the results of that poll in real time,
and share the results with the attendees.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
33
Polls can be created in advance using the Microsoft Office PowerPoint presentation software or during
the meeting by clicking the Poll button. The poll is instantly displayed or hidden (based on the
presenters’ preference) and audience votes are tallied dynamically. At the end of the session, a polling
report can show how specific individuals voted as well as aggregate totals.
White boarding
Users can start a whiteboard session during a Web conference to share ideas or diagrams. Changes to
the whiteboard and the contributor’s identity automatically display. A whiteboard is a blank page that
allows presenters to draw, add text, and highlight information by using the annotation tools. For
example, organizers can quickly create a flow chart to illustrate a point, insert a whiteboard, and then
use the annotation tools to draw squares, lines, and other figures. The slide can be saved for future
reference. In addition, new enhancements add the ability to cut and paste, use right-click menus, line
attributes (thickness, endings, and so forth), object attributes (colors, fill, size, and so forth), improved
text tools, and the use of flow chart tools.
Web slides
The URL for a Web site can be shared with meeting participants, who can then view the site via a
browser embedded in the console. Web slides let presenters take their audience to any live Web site
on the Internet to give tours and view online information. Each attendee can independently click on
links, fill out forms, or use interactive media. Organizers can quickly and easily add Web slides to
presentations by entering the address of the Web site (URL), such as http://www.microsoft.com/. The
preview feature allows the presenter to see a page before it is shown to the audience.
Desktop and application sharing
This feature allows presenters to broadcast any visuals, applications, Web pages, documents,
software, or part of their desktops to remote participants in real time. Application sharing allows
audience members to follow along with mouse movements and keyboard input. Presenters can
choose to share the entire screen or only a portion to keep the audience focused on key information.
By sharing their desktops, presenters are able to engage with their audiences in interactive product or
software demos from any location.
Application sharing allows presenters to share control of software on their desktops without losing
sight of participant feedback or text questions. Meeting participants can request control, and
presenters can quickly grant it to any participant. Presenters can customize the color depth and screen
resolution to better engage with participants who have varying degrees of desktop capabilities.
Using the server or the service
While Microsoft designed and built both Office Communications Server 2007 and the Office Live
Meeting service using a common conferencing technology platform, some of the most important
feature differences for Web conferencing are noted:

Meeting size: Office Communications Server 2007 R2 supports meetings for hundreds of
attendees; Office Live Meeting supports meetings for thousands of attendees.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
34


Reach client for external attendees: Office Live Meeting provides a Web client for attendees
unable to install the rich client.
Support for training and events: Office Live Meeting provides additional features for training and
event scenarios.
Video conferencing
In order to provide the most immersive communications experience possible, Office Communications
Server 2007 R2 supports a variety of video conferencing options.
Seamless transition to video
Figure 38
Office Communicator 2007 R2 makes it easy to add
video to a standard phone call in just one click.
With enhanced support for audio and video
devices, users can set up a video call in minutes
(see Figure 38). This is a simple way to improve
collaboration among coworkers and customers.
Active speaker detection
Figure 39
When there are multiple participants in a video or
web conference, the active speaker is displayed in
the video window (see Figure 39). Office
Communications Server 2007 R2 detects who is
speaking and then sends the applicable video
stream to all participants.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
35
Support for high-definition video
High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480;
aspect ratio 4:3) are supported for peer-to-peer calls between users running Office Communicator 2007
R2 on high-end computers. The resolution viewed by each participant in a single conversation may
differ, depending on the video capabilities of their respective hardware. High-definition and VGA video
are not supported for conferences.
IT administrators can set policies to restrict or disable high-definition or VGA video on clients, depending
on computer capability, network bandwidth, and the presence of a camera able to deliver the required
resolution. These policies are enforced through in-band provisioning.
Interoperability with leading video conferencing partners
Office Communications Server 2007 R2 enables real-time video conferencing not just among Office
Communicator 2007 R2 endpoints, but also between Office Communicator 2007 R2 endpoints and
endpoints from third-party hardware vendors such as TANDBERG and Polycom. This interoperability
enables users to leverage their existing videoconferencing hardware investments while extending
videoconferencing features to other users with minimal incremental investment and user training. Users
can use Polycom and TANDBERG videoconferencing hardware while scheduling meetings and
determining attendee availability using familiar tools, such as Office Outlook 2007 or Office
Communicator 2007 R2.
For more information, see the following links:
http://www.polycom.com/partners/strategic_global_partners/polycom_microsoft_alliance.html
http://www.tandberg.com/our_story/microsoft.jsp
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
36
Make calls and connect with people instantly
Microsoft Office Communications Server 2007 R2 offers Enterprise Voice, which is the IP telephony
component of the unified communications solution. Enterprise Voice combines software and telephony
to integrate voice communications with other types of communications inside the applications people
use most frequently. With Enterprise Voice, users can use their computers or desktop IP phones as their
primary business phones; Enterprise Voice can also extend business calls to mobile devices.
Figure 40
Users with Office Communicator 2007 R2
as their desktop client can place and
receive calls using their corporate
numbers from many different locations.
Users can call colleagues on the
corporate VoIP network or PBX, as well as
contacts at traditional phone numbers on
networks outside of their corporation.
Click to call from a PC
Calls can be initiated directly from the contact list in Communicator, or in other applications where
presence information is shown. The ribbon in Office Outlook 2007 has a Call option, which enables users
to reply to e-mails with a phone call. If any Web pages or other documents have a tel: notation within
them, users can click these links and automatically initiate a call.
Simultaneous ring
An incoming call will ring all of a user’s active Office Communications Server endpoints simultaneously.
Users can also specify one additional PSTN number to ring at the same time. This enables users to
answer calls on the most convenient device at any given time, including their home and cellular phones.
Incoming calls
Users are alerted to incoming calls on all active Office Communications Server endpoints simultaneously
via customizable ring tones on IP phones and via a notification similar to an instant message on PCs. The
notification includes the caller’s name when available from the corporate directory or the user’s contact
list, and allows the user to answer the call, or dynamically redirect it to voice mail or another number.
Users can also respond to calls from other Office Communication Server users with an Instant Message
(see Figure 41).
Figure 41
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
37
Manage multiple calls simultaneously
While on a call, a user can answer additional incoming calls or initiate outgoing calls, and the existing
active call is automatically put on hold. Each call is handled through a separate Communicator
conversation window and is separately controlled with Communicator’s call handling features. The main
window of Office Communicator2007 R2 includes a list of Current Conversations to facilitate easy
navigation (see Figure 42).
Figure 42
Transfer a call from a work phone to a cell phone or someone else
Calls can be transferred from one user to another in two ways. The first option is single-step, a user
chooses whom to transfer the call to, and the call is transferred directly to that user. The other option is
consultative, where a user first speaks to the person he, or she wants to transfer the call to and then
clicks a button to complete the transfer. Users can also transfer calls to one of their devices, such as a
mobile phone or home phone. This allows users to transfer calls from their deskphones to their mobile
phones as they walk out the door, for example, without dropping the conversation.
Figure 43
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
38
No hassle conference calls
A user engaged in a one-to-one phone conversation can easily invite additional participants to create an
impromptu multi-party conference (see Figure 44).
Figure 44
Using the Invite button, a user can search for and add a person from their contact list and company
directory, send an invitation via e-mail, or enter a phone number to be dialed and added. Users can also
perform a drag-and-drop operation to add contacts from Office Communicator 2007 R2 or other active
conversations. Users can initiate a conference call by selecting a group of contacts within Office
Communicator or by scheduling a conference call in advance using an Office Outlook 2007 add-in.
Richer communications with other Office Communicator users
When in a conversation with another Office
Communicator participant, users have more
options than with a traditional phone call. With
Office Communicator 2007 R2, users can add text,
video, or desktop sharing to the call (see Figure
45).
Figure 45
In addition, because of the use of wideband
codecs, the audio between Office Communicator
users is more natural and intelligible than the
audio most people are used to from traditional
PSTN, cellular, and IP telephony systems. This high
quality is available at a low bandwidth (about 28
kilobytes per second), making it ideal whether
making calls from inside corporate networks,
during travel, or from a home PC.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
39
More secure access
Communicator and other Office Communications Server endpoints use an intelligent, adaptive media
stack to ensure high quality communications even on unmanaged networks like the Internet. In
addition, the endpoints encrypt signaling and media by default, using TLS and SRTP respectively,
eliminating the need for VPN connections. These capabilities enable users to use enterprise voice and
other communications with confidence and ease anyplace they have Internet access.
Flexible call forwarding
Flexible call forwarding options enable users to configure a wide variety of call-forwarding options,
enable simultaneous ringing for mobile and home phones, redirect unanswered calls, and more. It is a
convenient way to help users stay connected during the workday.
Call forwarding settings provide users with the following options:




Forward Calls to another number, person, or to voice mail (see Figure 46)
Simultaneously Ring additional numbers, including those of team members
Specify a delegate to receive and initiate calls on their behalf using the Office Communications
Server 2007 R2 Attendant (See Figure 47)
Redirect calls not answered in a specified time unanswered calls to another number, contact, or
voicemail
Figure 46
Figure 47
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
40
Do Not Disturb
Enterprise Voice provides robust call-forwarding and do-not-disturb features that are integrated with
Office Communicator’s rich presence model to give users greater control of their time and work days.
For example, if a user manually sets his or her presence state to Do Not Disturb, Office Communicator
automatically forwards all calls that are not from Team members to voice mail.
Call authorization
Administrators have flexible control over who is authorized to make telephone calls, so they can allow
certain users to initiate certain calls (for example, international calls).
Call context
As with other conversations conducted with Office Communicator, voice calls can be marked as high
priority or marked with a subject that is displayed to another Office Communicator user when receiving
the call.
Call logs
If enabled, a log is kept in the Conversation History folder in Office Outlook 2007 of all the incoming and
outgoing calls that users have made. If OneNote was used to make notes during the call, the user can
switch to the OneNote notes with the click of a button.
Unified messaging
Office Communicator and Office Communications Server 2007 integrate with the Unified Messaging
capability in Exchange Server 2007. This provides a number of benefits to users, including the ability to
see if they have new voice mail (see Figure 48), either from the main Office Communicator 2007 R2
window or by looking at the icon in the notification area at the bottom of the screen. Office
Communicator 2007 R2 also has the ability to divert calls to Exchange Unified Messaging, dynamically or
on a static basis, as well as allowing users to connect to the Unified Messaging service to change their
greetings or access other voice functionality.
Figure 48
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
41
Click to communicate from the applications people use most
Streamlined communication from within applications simplifies collaboration and boosts productivity.
Users can respond to e-mail messages with a phone call or they can contact the author of a document—
all from within Microsoft Office applications.
2007 Microsoft Office System Integration
Office Communicator 2007 R2 merges seamlessly with the familiar Microsoft Office applications users
employ daily. Office Communications Server 2007 R2 provides integration via Office Outlook 2007
conference scheduling, conversation history, integrated presence, Office OneNote integration, and the
ability to reply to e-mail with real-time communication.
With Office Communications Server 2007, information about a user's presence appears throughout the
2007 Microsoft Office system using icons consistent with those found in the Office Communicator client.
Whenever these icons display, users can access a drop-down menu that provides a variety of
communications options, including the ability to initiate an instant message conversation or a voice call.
Office Outlook 2007 click to call
Figure 49
In an Office Outlook 2007 e-mail message,
there are options to reply (or reply all) to the
e-mail message with a voice call or IM (see
Figure 49). In other Microsoft Office
applications, anywhere a presence icon is
present, users can initiate an IM or voice
conversation from the presence icon dropdown menu.
Figure 50
When users start an IM session or VoIP call from
within an Office Outlook 2007 e-mail message (see
Figure 50), a subject line automatically displays to
provide a contextual reference for recipients.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
42
Set up a Web or audio meeting with a click
Using a plug-in for Office Outlook 2007, the user
can schedule a conference call or Web conference
straight from a toolbar. A meeting request is then
created, and at the appointed time, the user
simply clicks a link in the meeting request to join
the conference.
Figure 51
Conversation history in Office Outlook 2007
Office Communications Server 2007 R2 can be configured to store a user's conversation history in an
Office Outlook 2007 folder (see Figure 52). This includes all instant message conversations, phone calls,
and forwarded calls.
Each item in the conversation history folder includes the following information:





Time and date of the message
Conversation subject
Conversation body
Participant names
Contextual integrated presence
Figure 52
If users are not at their PCs when a conversation is initiated, a missed conversation notification is
generated. This appears in the user’s Exchange Inbox and is highlighted via an icon in Office
Communicator.
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43
Light up Office SharePoint Server 2007 with presence
Microsoft Office Communications Server 2007 R2 works with Microsoft Office SharePoint Server to
surface a user’s presence status and embedded “click to communicate” controls on user names on
SharePoint sites. This allows people to connect with content owners, contacts displayed in search
results, and action item owners right from their SharePoint pages (See Figure 53).
Figure 53
Office OneNote 2007 integration
Figure 54
During a voice call (or other form of conversation),
users can initiate Office OneNote to make notes
with a single click (see Figure 54).
The Office OneNote page automatically populates with the names of the contacts in the call; if a user
stores the conversation history in Office Outlook 2007, a link to the OneNote page is also stored there.
The OneNote pages are stored in the user’s Office OneNote notebook, which roams according to his or
her OneNote configuration.
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Operational Flexibility and Control
Office Communications Server 2007 R2 provides flexible communications solutions for users while giving
them the tools and control their organization needs to manage more secure, compliant
communications. This leads to:





Reduction of unmanaged, public communications services used by employees.
Improved ability for IT to implement compliance and security policies.
Simplified and faster administrative tasks such as user management and office moves.
Lower cost of deployment and management of software-powered VoIP, presence, enterprise
IM, and conferencing vs. competitive alternatives.
Reduced cost of desktop management over third party softphone and unified communications
clients, similar to Office Communicator 2007.
For details about the technical aspects of the product, see TechNet at http://technet.microsoft.com/enus/office/ocs/default.aspx.
Reduce communication infrastructure costs
There have been many investments made in Office Communications Server 2007 R2 to reduce the
communications infrastructure costs.
On-premises conferencing
Office Communications Server 2007 R2 reduces the cost of conferencing solutions. Administrators can
deploy an on-premises solution for audio, video, and Web conferencing that allows users to participate
in the conference over a VoIP connection, as well as over an audio bridge. Administrators can deploy
web conferencing capabilities on premises with Office Communications Server 2007 R2 or leverage
hosted Web conferencing depending upon the organization’s needs.
Run all communications on Active Directory
Office Communications Server 2007 R2 is built on Active Directory Domain Services, allowing users to
leverage a single directory for communications management. Office Communications Server 2007 R2
minimizes deployment and management costs by consolidating directory management; it also provides
a foundation for the organization’s communication strategy that integrates with its collaboration and
productivity tool investments. From a single infrastructure, organizations can facilitate provisioning of
presence, software-powered VoIP, audio, video and Web conferencing, and IM.
Support for SIP trunking
This is a new feature for Office Communications Server 2007 R2. While the term “SIP trunking” is used in
many ways within the industry, we define “SIP trunking” as the use of Session Initiation Protocol (SIP) to
pass telephony traffic from the enterprise network edge to a network service provider over an IP
connection, without traversing TDM or circuit networks.
Office Communications Server 2007 R2 offers the capability for IT administrators to plug their current
on-premise communication solution directly into telephony service delivered entirely over using SIP
over IP. This allows connection to the public switched telephone network (PSTN) without any circuit
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
45
switched telephone connections to the customer premises, many times saving considerable expense in
both the service and in operations, administration and management.
This SIP trunking capability available in Office Communications Server 2007 R2 is a direct SIP connection
between Mediation Server and an IP Telephony Service Provider (ITSP). The Unified Communications
Open Interoperability Program (UCOIP) from Microsoft qualifies the SIP trunking service provided by
ITSPs for use with Office Communications Server 2007 R2. For details, see
http://technet.microsoft.com/UCOIP.
Reduce communication infrastructure management costs
Simplified setup
Familiar user interfaces and administration promote faster user adoption and IT rollout of new
capabilities across all communications modes, instant messaging, presence, conferencing, voice, and
telephony.
Server installation choices
In order to provide the most flexibility between ease of use and scale, there are two recommended
configurations for deployment, the Standard Edition configuration and the Enterprise Edition
consolidated configuration.
Standard Edition
Standard Edition server hosts all necessary services on a single server (see Figure 55). Because it requires
a minimal hardware investment and minimal management overhead, the Standard Edition configuration
is ideal for small and medium-sized businesses and for branch offices. It is intended for deployments
with fewer than 5,000 users either in total or at a particular location where high availability is not a
requirement.
Figure 55
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46
Enterprise Edition
The consolidated configuration is a pool configuration in which all server components are collocated on
the pool’s Front End servers, with the exception of the back-end database, which must reside on a
separate dedicated computer (see Figure 56). The consolidated configuration provides scalability and
high availability and yet is easy to plan, deploy, and manage.
Figure 56
Centralized configuration
Office Communications Server 2007 R2 administrators need to customize clients in accordance with the
requirements of their particular deployments. IT administrators can define configuration settings
centrally via the Microsoft Management Console (MMC) for new clients (for example, PC/IM clients,
Web clients, mobile phone IM clients, and hardware clients). These settings are automatically applied on
first sign-on without user intervention. This IT allows administrators to manage the Office
Communications Server 2007 R2 configuration through a centralized, validated repository, vastly
reducing the chance of configuration issues.
Virtualization support
Virtualization is expected to be supported for non-media roles in mid 2009. Supported solutions will
include the Hyper-V™ technology on Windows Server 2008 and VMware and any virtualization provider
that meets the requirements of the SVVP program:
http://www.windowsservercatalog.com/svvp.aspx?svvppage=svvp.htm. This will help IT administrators
reduce the number of servers required for deployment. Client support for instant messaging, presence,
and desktop sharing is expected to be provided for Terminal services and Citrix at this time as well.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
47
Deployment planning tool
The Planning Tool provides prescriptive guidance to get organizations started with planning their
topology (see Figure 57). The tool asks a series of interview questions about the features that the
organization is interested in, as well as information about the organization itself. The Planning Tool uses
the answers to recommend a topology that is based on the tested Office Communications Server 2007
R2 user model.
Figure 57
Wizard driven inputs for planning tool
The Planning Tool asks the user a range of questions, from the functionality that will be enabled to the
number of users and domain information (see Figure 58). Using the collected information, the Planning
Tool generates the recommended topology.
Figure 58
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48
Graphical overview of the topology and list of hardware requirements
After collecting the information, the tool
delivers a recommended topology. This
graphical overview shows the various parts of
the infrastructure (see Figure 59).The tool also
generates a list of hardware requirements and
allows the user to export the information to a
Microsoft Office Visio® diagram or Microsoft
Office Excel®. If more information is needed,
the tool provides links to additional online
documentation that relates to planning and
deployment.
Figure 59
Simplified management
After it is deployed, management of the communications infrastructure can sometimes be higher for a
unified communications solution than the deployment costs (including the purchase of software and
hardware). The Microsoft approach to unified communications is to simplify communications
management.
Managed from the same interfaces as the rest of the Microsoft infrastructure
Microsoft Management Console (MMC) provides common navigation, menus, toolbars, and workflow
across diverse tools to unify and simplify day-to-day system management tasks.
IT administrators can implement MMC tools
(called snap-ins) administer networks,
computers, services, applications, and other
system components.
Figure 60
MMC does not perform administrative
functions, but it does host a variety of
Windows and non-Microsoft snap-ins that
do. To simplify and unify the management
of all communications, Office
Communications Server 2007 R2 supports
this framework, which is the same console
support that Exchange Server provides (see
Figure 60).
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
49
Leverages a common infrastructure for reporting system health
Figure 61
Like Exchange Server, Office
Communications Server 2007 R2
supports System Center Operations
Manager 2007, which gives IT
administrators one place to look when
monitoring the health of their unified
communications deployment (see Figure
61). Having one place to look for
reporting all communications issues
simplifies the monitoring process and
lowers the cost of managing the
communications infrastructure.
Support for video in system monitoring
Office Communications Server 2007 R2
includes reports to monitor voice, video, and
IM conversations in the network; the reports
also include a rich data warehouse for
historical analysis/trending (see Figure 62).
These reports work across communications
modes, which simplify management and
tracking, and they allow organizations to easily
evaluate user communications experiences.
This feature is improved in Office
Communications Server 2007 R2 with the
major improvement being the addition of
video.
Figure 62
Reports include the following:





New activity reports: peer-to-peer voice and video, IM, conferencing activity
Media quality reports: unified communications to unified communications, PSTN, conferencing
Performance reports: mediation server, audio/video, conferencing server
Device quality reports
Per-user reports
This information gives the IT administrator a single server for monitoring and instant access to call data.
This information can be exported into billing, compliance, or asset management systems.
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Leverages SQL Server for storage and reporting
The Microsoft SQL Server® database software stores much of the information captured during the
communications process, ranging from transient user data that captures a user’s presence and
availability to persistent user data. This also stores archived information and performance information.
Because of this, IT administrators can leverage the reporting capabilities in SQL Server to extract
communications information and build custom reports (see Figure 63).
Figure 63
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Communications workflow
Business groups can configure informal routing rules to send incoming calls to delegates and team
members, with minimal involvement from the IT department; IT administrators can use templates to
easily set up automatic call routing applications to let a caller reach the right person based on
predetermined rules and presence information (see Figure 64).
Figure 64
This feature enables the following:







Interactive voice recognition and speech
recognition
Text-to-speech call treatment
User-configured routing rules
Serial, parallel, longest idle, and round
robin routing
Call queuing with hold music
Agent presence aggregation
Call context on inbound calls
Call treatment is configured using a Web-based interface that allows IT administrators to open the
creation and administration of workflows to the users. This allows the users to make simple moves,
additions, and changes to call treatment in real time, without involving a telephony call routing expert.
Single Number Reach
With Single Number Reach, users’ mobile devices become an extension of their company telephony.
Now users can use a single telephone number for their desk phones, PCs, and mobile phones so they
can be reached no matter where they are. Calls made to or from a user’s “single-number” are subject to
the same organizational dialing policies, routing rules and call monitoring, regardless of the which device
is used (mobile phone, legacy phone, and so forth).
The benefits of this feature include the following:



Single voice mail
Call detail records include cellular calls
Dial plans extend to cellular calls
Single Number Reach enables IT administrators to consolidate telephony and cellular call records for
compliance and billing purposes. Outbound calling also gives the same caller identity, regardless of
whether the person uses a desk phone or a mobile phone.
When an employee changes jobs or leaves the organization, the single number can be assigned to
another employee. Thus, customers can continue to call the single number they originally received;
thus, preserving the organization’s relationship with customers.
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Adaptive codecs conserve bandwidth usage
Adaptive audio and video codecs (RTAudio, RTVideo) use minimal network bandwidth, which enables a
superior quality of experience on LANs, WANs, and the Internet. This allows IT administrators to deploy
real-time media applications over both unpredictable public networks and constrained private networks
without requiring complete network overhauls. Finally, for broadband interoperability, Office
Communicator supports G.711 μ-Law, G.711 A-Law, G.722.1, G.723.1, G.726, GSM 6.10.
Client Group Policy objects (GPO) support
The Office Communicator 2007 R2 client is supplied with an .ADM file so that the client can be
configured by IT administrators using their existing Active Directory infrastructure in conjunction with
Group Policy. This allows for many configuration options, including controlling which communications
methods are and are not allowed.
Client version check and automatic upgrade
Office Communications Server 2007 R2 allows IT administrators to control which clients can sign on to
the server. This ensures all clients are upgraded during a migration, if IT administrators wish to stop
potential rogue clients from connecting to the server. IT administrators can also push new client
upgrades to the desktop when users sign in.
Customizable action menu
The Office Communication Action menu can be extended to include actions such as launching an
organization-specific application. This could be leveraged so that users could “escalate” from a
conversation in Communicator to a communications session in an Line of Business (LOB) application.
Customize help menu
The Help menu in Office Communicator 2007 R2 can be customized so that users are directed to
resources that are specific to their organizations.
Least cost routing
If customers have multiple VoIP gateways deployed in their organizations, least cost routing provides
the capabilities to allow calls to be terminated to the PSTN in the location that allows for the cheapest
termination cost. This means that the customer’s WAN network is used to transport the call across a
large geographical area (perhaps internationally), and then the call is terminated in a location where an
international PSTN call is not required.
Local dial plans
Office Communications Server 2007 R2 has flexibility in dial plan configuration to ensure that when
connected to the PSTN via a PBX, the right translation for telephone numbers occurs. This allows the
PBX to route the call appropriately.
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Improve compliance and security
A key benefit of moving to an organization-wide instant messaging system is increase security and
compliance. Office Communications Server 2007 R2 is designed to help address security and compliance
needs across a range of communications modes.
More secure communications
Office Communicator 2007 R2 and Office Communications Server 2007 R2 are built with security in
mind. The platform includes built-in filtering and spam IM (SPIM) control, the ability to restrict user
functions, Web link and document exchange, and external access according to corporate policy. It also
supports standard security measures like HTTPS external access certificate, encrypted SIP and media
encryption for more secure communications from all endpoints across managed and unmanaged
networks.
More secure communications from outside the firewall
Office Communications Server 2007 R2, Office Communicator 2007 R2, and the Office Live Meeting
client leverage open protocols and an architecture that includes Edge server roles and media relay
functionality. This allows users to access all of the communication types offered by the solution,
regardless of whether they are working on a corporate network, at home, in a coffee shop— all without
requiring a VPN connection back to the corporate network.
More secure conferencing
Office Communications Server 2007 R2 includes role-based security and authorization for conference
control. Scheduling is restricted to users who have Active Directory credentials in the internal network
and are enabled for Office Communications Server 2007 R2. In addition, conference passwords and
digest authentication are required for anonymous users to join meetings. IT administrators can
configure their Office Communications Server 2007 multimedia conferencing infrastructures to support
meetings that include specific types of users.


Internal users. If an organization does not deploy Edge servers, all participants have persistent
Active Directory identities within the organization and can connect only from within the
organization’s firewall.
Authenticated users. All users have Active Directory identities within the organization or within
a federated organization, and can connect from inside or outside the organization’s firewall.
Meetings that are open only to authenticated users can be of one of two types.
1. Open Authenticated. All organization users can join the meeting. They join as
attendees unless they have been designated as presenters by the meeting
organizer. Federated users can join the meeting as attendees if they are invited by
the organizer. Federated users cannot join meetings as a presenter, but they can be
promoted to presenter during meetings.
2. Closed Authenticated. Only authenticated users who are on the meeting organizer’s
presenter and attendee lists are allowed to attend a closed authenticated meeting.
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
Anonymous Allowed. A meeting to which anonymous users can be invited. To create a meeting
of this type, the meeting organizer must be authorized to invite anonymous users. Users from
the organization join as attendees unless the meeting organizer has designated them as
presenters. Anonymous users join only as attendees, but the present can promote anonymous
users to the presenter role after they enter the meeting. To enter a meeting, anonymous users
must present a conference key, which they receive in an e-mail meeting invitation.
Intelligent IM filtering
Specific content can be filtered from IM messages, such as blocking file transfers of certain extensions,
including meeting handouts for conferencing.
Connect with federated partners
Office Communications Server 2007 R2 provides support for working with contacts that are located
outside the company. Federated contacts can be people in an organization that have a federated
relationship with the organization, or people connected to a public instant messaging service, such as
the MSN® network or the Windows Live network of Internet services. In the Contact List, users can see
an icon that identifies federated contacts (see Figure 65).
Federation can be enabled with public instant messenging networks and business partners. Federation
with businesses is more secure and includes all communication modes; public networks are limited to
instant messaging and presence, and they are less secure. Federation is enabled through the use of
open industry standards and/or openly published specifications, allowing multiple parties to achieve
interoperability for common use cases.
Figure 65
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Federated conferencing
Users in federated domains are considered to be authenticated for the purpose of joining on-premises
conferences. A federated user cannot join a meeting as a presenter but can be promoted to a presenter
during the meeting. Federated users cannot organize conferences that are hosted in another
organization’s domain.
Support for partners with multiple domain names
Enhanced federation now uses Subject Alternate Names (SANs) in certificates to support organizations
that have multiple domain names. To make itself eligible for enhanced federation, an organization with
multiple domain names can install a certificate that supports SANs on Live Communications Server 2005
SP1, Access Proxy, Office Communications Server 2007 R2, or Access Edge server.
Improved monitoring and throttling capabilities for federated connections
With Office Communications Server 2007 R2, organizations can actively monitor connections with
federated domains and limit the amount of traffic from any federated domain that is not on the Allow
list. Additionally, Office Communications Server 2007 R2 limits the number of internal users with which
the federated domains can communicate. Organizations can monitor this activity on the Access Edge
server using the Open Federation tab on the Status pane in Office Communications Server 2007
Computer Management snap-in. If a federated domain has a legitimate, but higher than average,
volume of communications with the organization, the organization can add the domain to its Allow list.
If an organization suspects malicious activity, it can block the domain. For more details, see the
managing federated partner access information in the Microsoft Office Communications Server 2007
Administration Guide.
Microsoft Forefront solutions for Office Communications Server 2007 R2
Instant messaging is a staple in corporate communications. It is easy to use, fast, and allows users to
hold live conversations with their colleagues and exchange files quickly and easily. To avoid the transfer
and proliferation of malicious content, IM environments require an antivirus, file-filtering, and contentfiltering solution that can prevent the spread of viruses by scanning all messages and file transfers in real
time, with minimal impact on server performance or delivery times of messages. Microsoft Forefront™
Security for Office Communications Server provides real-time protection by scanning and filtering both
instant messages and files transferred via IM.
Forefront Security for Office Communications Server provides powerful features that include:





Antivirus scanning using multiple antivirus scan engines
File filtering by file type, name, extension, or size
Comprehensive notifications for the IT administrator and message sender
Performance counters for Forefront Security for Office Communications Server health and
activity monitoring
Keyword filtering for IM message content
Forefront Security for Office Communications Server provides powerful protection for instant messaging
servers and is the antivirus solution for Office Communications Server 2007 environments.
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56
For details, including the current Forefront Security for Office Communications Server documentation,
see Microsoft Forefront Security for Office Communications Server TechNet Library.
Archiving and compliance support
Office Communications Server 2007 R2 helps simplify compliance with internal and regulatory controls
by allowing organizations to archive and manage many forms of communications. Office
Communications Server 2007 R2 provides several advantages to organizations.
Support includes:




A platform for supporting retention policies that can be set in partner compliance solutions
Built in archiving for IM text
Meeting content archival for Web conferences
Call detail records stored for VoIP communications
Archiving in Office Communications Server 2007 R2 includes the following:



Messages in peer-to-peer sessions
Messages in group IM (3 or more users) sessions
Both internal and federated communications
Archiving in Office Communications Server 2007 R2 does not include the following:



Audio/video content in a audio/video sessions
File transfers with Office Communicator 2007 R2
Live Meeting handouts
Figure 66
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57
Call detail record support
New call detail records usage reports provide system usage details for conferencing, voice and video,
and IM (see Figure 67).
Call detail records provide a way to collect both IM and meeting data and to generate reports on usage
characteristics, which can be used to determine network bandwidth load, employee usage patterns, and
return on investment. Call detail records capture data about user activities, such as participating in IM
conversations, starting conferences, and joining conferences.
Office Communications Server 2007 R2 also includes call detail records and archiving data for new
scenarios and features, including dial-in conferencing, call delegation, team calling, and Response Group
Service.
Figure 67
Improved scale for archiving
Office Communications Server 2007 R2 offers several archiving improvements. The most important
improvement is that the archiving database was separated from call detail records, which allows
archiving to scale to thousands of users. This simplifies deployment and increases scale.
Support for all users or specified users
In Office Communications Server 2007 R2, IT administrators can enable archiving for all users or specific
users (see Figure 68). This is useful when certain users are set up for data retention that other users may
not need.
Peer-to-peer call detail records capture session details of all peer-to-peer sessions, such as two party IM,
two party audio/video sessions, two party application sharing sessions, file transfers, and so forth. Start
and end times, media type, from and to users, client versions, message count are captured for reporting.
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Figure 68
Provision devices that best meet the needs of users
With Office Communications Server 2007 R2, organizations can provision their users with devices that
meet functionality and price requirements. A key Microsoft goal is to bring software economics to
business communications. Microsoft has created a partner ecosystem for voice and video devices that
work well with Office Communicator 2007 R2 and Office Communications Server 2007 R2.
Organizations have many types of users: executives, managers, office workers, mobile workers, and
support staff. They all need to communicate with different people and in different ways, some of which
are well suited to traditional desk phones and while others are not. Office Communicator 2007 R2
enables workers to use communications devices that are best suited to their work needs and individual
preferences, including desk phones, corded headsets, cordless headsets, speakerphones, and
Webcams.
Optimized for Microsoft Office Communicator
Handsets, headsets, speakerphones, and Webcams that bear the “Optimized For Microsoft Office
Communicator” wordmark have been qualified by Microsoft to work well with Office Communicator
2007 R2. These partner devices offer plug-and-play installation, high quality audio and video, and
integration with Office Communicator 2007 R2. For details, see list of qualified devices.
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Different devices for different users
Because different devices are best suited to the work needs and individual preferences of different
people, categorizing the organization’s user base into a few user types and then procuring different
devices for each user type will ensure that everyone in the organization has the necessary
communications tools to work efficiently.
Heavy telephony users
These workers use the phone extensively, such as attendants, assistants, executives, and sales staff. For
these users, a headset – either corded or cordless – will enable them to have frequent phone
conversations while remaining productive on their PCs. Complementing this with a traditional desk
handset, either a USB device or standalone IP phone, will give these users the flexibility to pick up the
handset or use the speakerphone when desired.
Headsets. With Office Communicator 2007 R2, qualified USB headsets enable workers who spend much
of their time at the computer to talk on the phone while having both hands free to type. Because these
headsets are highly portable, users can easily pack them away for voice and video calls while traveling.
Qualified RJ22 headsets for USB handsets that work with Office Communicator 2007 R2 can also be
used.
Cordless headsets. These devices enable workers to un-tether themselves from their desks and PCs
while taking calls. Workers who spend much of their time on the phone now have the freedom to walk
around the office while doing so. Some qualified Bluetooth headsets enable users to use the same
highly-portable headset for calls on both a mobile phone and PC running Office Communicator 2007 R2.
Nomadic workers and teleworkers
These users who travel extensively, such as consulting, marketing, and sales staff. These users will
appreciate the convenience of a portable headset, handset, or speakerphone. Users can easily pack
these devices for business trips and plug them into laptops, enabling users to make voice calls from the
road, just as if they were in the office. In addition, webcams enable mobile workers to stay more
connected with the office while they are on the road.
Speakerphones. Together with Office Communicator 2007 R2, portable USB speakerphones enable
workers who travel extensively to make hands-free phone calls from any hotel room, conference room,
or location with an Internet connection.
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Everyday office workers
Users who spend the bulk of their time in the office, some time each day on the phone, and travel
occasionally but not extensively may prefer a
traditional desk handset, either a USB device or
standalone IP phone. Alternately, a corded or
cordless headset provides extra convenience
when users need to take voice calls while traveling
or typing.
Handsets. Users who prefer a traditional phone
can use qualified handset devices, such as a USB
handset or a standalone IP phone, that integrate
with Office Communicator 2007 R2 on their PCs.
They can also use qualified RJ22 headsets that plug into these devices.
Added benefits with video communications
Webcams provide users with a more immersive communications experience with Office Communicator
2007 R2 by allowing users to clearly view the person or people they are communicating with, which
allows them to pick up on nonverbal cues that might otherwise go unnoticed.
Office Communicator Phone Edition
Figure 69
Office Communicator Phone Edition, which provides a rich, Office Communicator-like user experience on
select standalone IP phones from Microsoft partners, has been updated with new functionality that
provides an enhanced user experience on these phones:


Single sign-in. Users can now connect their Office Communicator 2007 R2 Phone Edition device
to their computer with a USB cable and sign in to both their phone and Office Communicator
2007 R2 at the same time.
Integration with Office Communicator 2007 R2 on the PC. Users can now click a contact or
phone number in their Office Communicator 2007 R2 contact list on their PC to place a call using
their Office Communicator Phone Edition phone. Call controls are synchronized on both the
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



phone and Office Communicator on the PC. If their PC is configured with a webcam, users can
escalate the call by adding video.
Support for new Office Communications Server 2007 R2 voice features. New call delegation,
team calling and Response Group service functionality in Office Communications Server 2007 R2
are also supported in Office Communicator Phone Edition.
Audio quality enhancements. Latency, audio quality and call setup time have all been improved.
User interface enhancements. The user interface has been improved and streamlined. Users
can click to call from their Office Communicator 2007 R2 contact list on the PC, which is also
displayed on their phone, easily search through their contacts, and perform more traditional
phone functions such as redial and ring tone selection.
Office Live Meeting support. Users can now use their Office Communicator Phone Edition
phone as an audio device in Office Live Meeting.
Purchasing devices
After determining which devices best fit an organization’s needs, procuring them is simple. Devices that
bear the “Optimized For Microsoft Office Communicator” wordmark are sold through many enterprise
hardware resellers worldwide.
Consult the following Web sites for more information on how to purchase qualified devices from each
manufacturer.




GN
LG-Nortel
Plantronics
Polycom
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RoundTable
The RoundTable device is an advanced collaboration and conferencing device that delivers an engaging,
immersive meeting experience with Office Communications Server 2007 R2. RoundTable extends
meeting environments across multiple locations and gives remote participants a 360-degree view of the
conference room, enhanced audio, and video that tracks the flow of conversation (see Figure 70).
Figure 70
RoundTable works with Office Communications Server 2007 R2 to turn meetings into assets that can be
leveraged for future use.
Meetings that use RoundTable can easily be
recorded by users, and people reviewing the
recording will see not only the meeting content
and video of the active speaker, but also the
panoramic video of everyone in the conference
room.
Figure 71
The recorded audio and video is synchronized with
all meeting content, so users can quickly fastforward or rewind the recording to review the
most relevant sections of the meeting.
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Extensible Communications Platform
Office Communications Server 2007 R2 delivers an extensible communications platform that enables the
flexibility to integrate into an existing messaging and telephony infrastructure, as well as can customize
existing software to adapt to the organization’s changing business needs. The platform provides
extensive standards support, as well as powerful application programming interfaces (APIs).
Extend existing telephony infrastructures
Office Communications Server 2007 R2 provides the ability to interoperate and integrate with many
third party telephony infrastructures. Published and supported interfaces enable software-powered
VoIP to be implemented alongside the existing PBX infrastructure. This allows call Management
capabilities (forwarding, simultaneous ring, and so forth) to be used with PBX/PSTN/mobile endpoints.
There are several ways, or scenarios, in which an organization can integrate Office Communications
Server 2007 R2 with its existing PBX environment. Two primary end user scenarios are "co-existence"
and "standalone" (see Figure 72).
Figure 72
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64
Coexistence scenario
Coexistence is when an incoming call is forked between the PBX phone and the user's logged-in Office
Communicator 2007 R2 endpoints. The PBX phone and Office Communicator 2007 R2 "coexist" on the
user's desktop (see Figure 73).
Figure 73
To keep the PBX features and enjoy the great
streamlined communication capabilities of
Office Communications Server 2007 R2, add
Office Communications Server 2007 R2
software-powered VoIP to some or all users.
Then configure call routing on the qualified
IP-PBX between the user's legacy phone and
Office Communicator 2007 R2.
Standalone scenario
In the standalone scenario, various users within an organization replace their legacy phones with either
Office Communicator 2007 R2, or an Office Communications Server 2007 R2 Phone Edition Device (see
Figure 74).
Figure 74
This way, users who are configured to use
Office Communications Server 2007 R2 will
make and receive calls with Office
Communicator 2007 R2, and users
configured to use the PBX will make and
receive calls using the PBX. Each group
continues to have a smooth calling
experience, including extension-based dialing
capability. This scenario works especially well
for mobile employees.
Implementation
Both scenarios should be implemented using products qualified under the Unified Communications
Open Interoperability Program (UCOIP). For details, see the Open Interoperability Program Web site at
http://technet.microsoft.com/UCOIP.
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Build communications into business processes
Office Communications Server 2007 R2 and Office Communicator 2007 R2 are built on an extensible
software foundation that allows developers to easily build communications enabled applications and
business processes on top of a robust and scalable enterprise-grade platform.
The range of communications capabilities that can be integrated and desktop applications, workflows
and business processes is wide ranging, and are categorized in Table .
Table 5. Modes of Communication
Person to person communications,
or Contextual Collaboration
Machine to person communications,
or Business Process Communications
Person to machine communications,
or Anywhere Information Access
For details about developing solutions on the Office Communications Server 2007 R2 platform, see
http://msdn.microsoft.com/en-us/office/aa905773.aspx.
Contextual collaboration
Contextual collaboration enables users to streamline their communications by using three key
capabilities of the unified communications platform:



Integrated presence information
Contextual information
Click to communicate
Advanced scenarios allow building of custom clients for instant messaging, telephony or video
conversations.
Presence information about people surfaced in applications gives information about a user’s availability
and willingness to start a conversation. Additional information displayed in the presence information
provides more detail, such as whether a person the user wants to contact is in a meeting, in a call, or is
not available on instant messaging.
The presence icon also enables a click to communicate experience right from the application. Click the
icon and a drop-down menu appears giving access to the built in click to communicate capabilities.
Developers can integrate presence into any desktop application whether it is a rich client or a browser
based application. When using the Microsoft developer samples available on the Office Communications
Developer Portal on MSDN, the presence Controls for Visual Studio come with an integrated drop-down
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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menu that can start an IM conversation, a voice or video call, a conference call, or a data sharing
collaboration (see Figure 75).
Figure 75
Integrating presence and add click-to-communicate capability to Microsoft applications uses the Office
Communicator 2007 Automation API for Rich Windows based applications, or, for browser or non
Windows clients, the UC AJAX 1.0 API, or Web Services built on top of the UC Managed API 2.0. A great
showcase of the API capabilities in Office Communications Server 2007 R2 is the Agent Communications
panel for Microsoft Dynamics CRM 4.0 (see Figure 76).
Figure 76
The screenshot is the Agent
Communications panel showing a view of
the agent’s screen when the agent has
just received a call from a customer. In
order to answer the query, the agent
needs to consult with an expert, so he or
she searches for an expert from within the
dashboard. Once the expert is located, the
agents can IM with the expert or have a
voice conversation to better address the
customer’s needs. The Agent
Communications panel is available as a
download of the Office Communications
Developer Portal on MSDN.
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Business Process Communications
Integrating communications in business processes
can cut down human latency. Developers can
incorporate real-time communications capabilities
like alerts and notifications that are presenceaware and multimodal, and can help reduce the
human latency between steps in workflow
processing. This can optimize the end-to-end
processing time of a business workflow
significantly.
Figure 77
Business Process Communications enable three
key scenarios:



Alerts and notifications
Outbound interactive surveys via IM (see
Figure 77) or the telephone
Expert finders or role agents
More advanced scenarios enabled by the Unified Communications Platform include SIP-based
applications, such as message playing systems (see Figure 78).
Figure 78
Business Process Communications are primarily enabled by the Unified Communications Managed API
2.0, which is new in Office Communications Server 2007 R2.
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Anywhere information access
A telephone and any Office Communicator client are great tools for connecting users with information.
The Anywhere Information Access capability of the Unified Communications Platform can extend the
reach of business information and services to a variety of communications devices.
The Anywhere Information Access capabilities of the Unified Communications Platform enable two key
scenarios:


Automated agents ( query response bots)
Voice portals and interactive voice response applications
Advanced scenarios include SIP applications building automatic call distributors that are primarily used
in contact centers or building a conferencing lobby, where people can dial in and wait for the conference
call to start.
The Unified Communications Platform allows developers to automate a great deal of the interaction
between people and computers. Advanced technology like speech recognition is used to understand
what people say via telephones or Microsoft Office Communicator 2007 R2. Alternatively text based
query response bots or automated agents can be used for interaction using the Communicator clients.
Such information portals and customizable automated self-service agents can enhance the productivity
of the organization’s mobile workforce.
Developing automated self-service agents is greatly simplified by the new Unified Communications
Managed API Workflow SDK. This new high level API on top of the Unified Communications Managed
API 2.0 extends the .NET 3.5 Windows Workflow Foundation with unified communications specific
Workflow Activities. It includes activities for both text based and as speech-technology based automated
agents, as well as for querying presence. Developers can build applications using the drag and drop
Workflow Designer that is fully integrated in Visual Studio 2008.
Developing sophisticated natural language-based Speech Enabled Interactive Voice Response (IVR)
applications is made very easy using the Speech Server Developer Edition that is part of the Office
Communications Server 2007 R2. The Speech Server comes with advanced tools for building natural
language applications that allow people to speak as if they are talking to a human person.
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The unified communications managed API 2.0
The new Microsoft unified communications-managed API 2.0 in Office Communications Server 2007 R2
is the key API to building communications-enabled business processes. It is a managed-code platform
that empowers developers to build applications that provide access to and control over presence
information, instant messaging, telephone and video calls and audio/video conferencing. It enables both
text based, as well as voice based - speech technology enabled – conversations and collaboration.
The unified communications-managed API 2.0 is intended to support the development of server side,
middle-tier applications targeting Office Communicator 2007 R2 and Office Communications Server
2007 R2. It contains a SIP stack, a media stack as well as powerful speech engines for both Automatic
Speech Recognition (ASR) as well as Test To Speech (TTS).
The unified communications-managed API 2.0 can be used to make business software and processes
communications-ready and can be used to create outbound applications, like alerts or notifications and
surveys, as well as inbound speech technology enabled interactive voice response applications and
automated agents (query response bots). The API gives access to the presence information available in
Office Communications Server 2007 R2 and can be used to build role agents that use the rich presence
information to streamline communications between people.
More advanced developer scenarios enable applications such as:




Automated call distributors that do skill based routing
Conferencing services, such as conference access control
Custom client gateways that can interface with other communications networks
Interactive voice response platforms & speech servers using the Microsoft ASR and TTS engines
The following are available for developing solutions:



The UCMA 2.0 Core SDK abstracts away most of the Office Communications Server SIP/SIMPLE
based protocols by offering an API that exposes almost all of the features of the protocol, but is
simpler to understand and use.
The UCMA 2.0 Speech API is a server grade speech API, that allows developers to build multichannel speech recognition and speech synthesis enabled applications using state of the art
speech technology from Microsoft. The UCMA 2.0 Speech API supports twelve different
languages, including English (North America, United Kingdom), French (France, Canada),
German, American Spanish, Brazilian Portuguese, Italian, Japanese, Korean and Chinese
(Simplified and Traditional).
The UCMA 2.0 Workflow API is an higher API abstraction layer of the UCMA Core and Speech
APIs that adds unified communications Windows Workflow Activities to the .NET 3.5 SP1
Workflow Foundation for querying presence and IM or speech technology enabled dialogs in
Workflow based applications build, for example, on Office SharePoint Server 2007.
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The UCMA workflow SDK integrated in Visual Studio 2008
Development of communications-enabled business process applications used to be extremely hard. In
Office Communications Server 2007 R2 Microsoft innovates by leveraging .NET and familiar tools like the
Visual Studio Integrated Development Environment when integrating Windows workflow-based unified
communications activities into the overall workflow foundation (see Figure 79).
Users can implement simple drag-and-drop actions to build sophisticated applications, such as
automated agents (query response bots) or IVR applications using speech technology that are built into
the unified communications-managed API of Office Communications Server 2007 R2. The Visual Studio
2008 plug-in makes communication actions or information queries easy.
Figure 79
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Requirements and Additional Information
System Requirements
Client System Requirements
Office Communications Server 2007 R2 is required to enable full functionality of Office Communicator
2007 R2. The System requirements for Office Communicator 2007 R2 are described in Table 5.
Table 6. System requirements
Component
Display resolution
Operating system
Requirement
Super VGA 800x600 required
Super VGA 1024x768 or higher recommended
1
Windows Vista™ 32-bit (RTM) operating system
Windows XP Professional with Service Pack 2
Data and Voice: 500-megahertz (MHz) or higher processor, Intel Pentiumcompatible
Computer/Processor
For video: 1 GHz or higher
For RoundTable communications and archival system: 1.8 GHz or higher
512 megabytes (MB) of RAM
Memory
Install Space 1.5 MB
Video card with 64 MB of RAM (video RAM or VRAM) and Microsoft
DirectX® application programming interface
VoIP
Microphone and speakers, headset with microphone, or equivalent device
Video
Video camera or RoundTable device
Bandwidth requirements
Other requirements
Minimum – Data: 56 kbps, Voice: 50 kbps, Video 50 kbps
High-Quality – Data: 56 kbps, Voice: 80 kbps, Video 350 kbps
Microsoft Office Outlook 2007 and Microsoft Exchange Server 2007
required for Outlook integration options
NOTE Actual requirements and product functionality might vary according to system configuration and
type of operating system.
1
Microsoft Windows® XP Tablet PC Edition portrait mode is supported.
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Server System Requirements
Standard Edition Server system requirements
The Standard Edition requires that primary server components, as well as the database for storing user
and conference information, be configured on a single computer. This edition is recommended for
organizations that do not require high availability through clustering.
Before deploying Office Communications Server 2007 Standard Edition, organizations need to have the
software requirements that are described in Table 6.
Table 7. Standard Edition requirements
NOTE 64 Bit OS only
Windows Server 2003 x64 SP2
Windows Server 2003 X64 R2 SP2
Windows Server 2008 x64
SQL Server 2005 Express Edition with Service Pack 1 (SP1) installed automatically on the
Standard Edition server (if not already installed)
MSXML 6.0 Parser installed automatically on the Standard Edition Server
(if not already installed)
Active Directory Domain Services in Microsoft Windows Server 2003 and Microsoft
Windows Server 2008
Native Mode in all domains where Office Communications Server or host Office
Communications Server users are planned
Domain Name Service (DNS)
Certificate Authority - Enterprise (recommended), stand-alone, or public
Microsoft Internet Information Services (IIS) 6.0, including Active Server Pages (ASP)
components, installed on any computer where an IT administrator will install Standard
Edition Server
Archiving service (if an organization plans to archive)
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Enterprise Edition server system requirements
The Enterprise Edition enables separation of server functionality and data storage to achieve higher
capacity and availability. This edition is recommended for organizations that require higher availability
through clustering.
Before deploying Office Communications Server Enterprise Edition, an organization needs to have the
infrastructure requirements described in Table 7.
Table 8. Enterprise Edition requirements
NOTE 64-Bit operating system only



Windows Server 2003 x64 with SP2
Windows Server 2003 X64 R2 with SP2
The 64-bit edition of Windows Server 2008
Active Directory service in Windows Server 2003 and Active Directory Domain Services
in Windows Server 2008 operating systems
Native Mode in all domains where the organization plans to deploy Office
Communications Server or host Office Communications Server users
Microsoft SQL Server 2005 SP2 (SP3) and SQL Server 2008
Database server for the organization’s pool, and client tools for SQL Server on the frontend server computers2
Domain Name Service (DNS)
Certificate authority - Enterprise (recommended), stand-alone, or public
Microsoft Internet Information Services (IIS) 6.0 or above installed on any computer(s)
where IT administrators will install the Enterprise Edition front-end server and Web
Components. Active Server Pages (ASP) components of IIS must also be installed on any
computer(s) where IT administrators will install Web Components. IIS is not required on
Web conferencing servers or audio/video conferencing servers.
Archiving service (if an organization plans to archive)
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Localization
Table 9. Software localization plans
Product
Languages
CLIENTS
Office Communicator
2007 R2
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Chinese Hong Kong, Brazilian Portuguese, Arabic, Danish, Dutch, Finnish,
Hebrew, Hindi, Norwegian, Polish, Russian, Swedish, Bulgarian, Czech, Croatian,
Estonian, Greek, Hungarian, Latvian, Lithuanian, Portuguese (Portugal), Romanian,
Serbian, Slovak, Slovenian, Thai, Turkish, Ukrainian (36)
Office Live Meeting
Console 2007
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Brazilian Portuguese, Danish, Dutch, Finnish, Swedish (13)
2007 R2 release of Office
Communicator Mobile
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Brazilian Portuguese, Danish, Dutch, Finnish, Swedish (13)
2007 R2 release of Office
Communicator Mobile
for Java
German, French, Italian, Spanish, Dutch, Danish, Finnish, Swedish (8)
2007 R2 release of Office
Communicator Web Access
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Brazilian Portuguese, Danish, Dutch, Finnish, Swedish, Russian (14)
Office Communicator 2007 R2
Group Chat
English only
Agent Dashboard for Dynamics
CRM
English only
Office Communications Server
2007 R2 Attendant
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Brazilian Portuguese, Danish, Dutch, Finnish, Swedish (13)
SERVERS
Office Communications Server
2007 R2 (Standard Edition and
Enterprise Edition)
Japanese, German, French, Spanish, Italian, Korean, Traditional Chinese, Simplified
Chinese, Brazilian Portuguese (9)
Speech Technology
Japanese, German, French (Canadian and French), Spanish (American), Italian,
Korean, Traditional Chinese, Simplified Chinese, Brazilian Portuguese, English (US
and UK) (12)
DEVICES
Office Communicator 2007 R2
Phone Edition
Japanese, German, French, Spanish, Italian, Korean, Brazilian Portuguese, Dutch
(8)
RoundTable
Japanese, German, French, Spanish, Italian, Dutch (6)
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Licensing and obtaining the software
Organizations can acquire these licenses through Open Licensing, Select Licensing, and Enterprise
Agreements.
Office Communications Server 2007 R2 will follow the Server/Client Access License (CAL) model. Under
this model, an Office Communications Server 2007 R2 Server license is required for each operating
system environment running Office Communications Server 2007 R2 server. A CAL is required for each
user or device accessing the Office Communications Server 2007 R2 server.
Organizations can acquire Office Communications Server 2007 R2 as a standalone server and Client
Access licenses (CAL) or they can purchase the CALs as part of the Microsoft Enterprise CAL (ECAL) Suite.
Microsoft Office Communicator 2007 R2 is the client software used to interact with the Office
Communications Server 2007 R2 Server and is licensed separately as a standalone license, or available
via Office 2007 Pro Plus and Office 2007 Enterprise.
Office Communications Server 2007 R2 offerings
Server offerings
Office Communications Server 2007 R2 Standard Edition
Standard Edition requires that primary server components, as well as the database for storing user and
conference information, be configured on a single computer. Standard Edition is recommended for
organizations that do not require higher availability through clustering.
Office Communications Server 2007 R2 Enterprise Edition
Enterprise Edition enables separation of server functionality and data storage to achieve higher capacity
and availability. Enterprise Edition is recommended for organizations that require higher availability
through clustering.
Client software
Office Communicator 2007 R2 is the client software used to interact with the Office Communications
Server 2007 R2 Server. Office Communicator 2007 R2 is available as both a stand-alone product and is
included in the following Office System offerings: Microsoft Office Pro Plus 2007 and Microsoft Office
Enterprise 2007.
If customers had Software Assurance on Office Live Communications Server 2005 CALs and Office Live
Communications 2005 Server at the time of the release of Office Communications Server 2007 CALs on
the Volume Licensing pricelist (September 1st 2008) and have maintained active Office Communications
Server 2007 Standard CAL SA through the release of Office Communicator 2007 R2, they will maintain
their rights to install Office Communicator 2007 R2 without purchasing Office Pro Plus 2007, Office
Enterprise 2007, or the Office Communicator 2007 R2 stand-alone license.
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CAL offerings


Office Communications Server 2007 R2 Standard CAL
Office Communications Server 2007 R2 Enterprise CAL
The table below illustrates the additional new features contained within the Office Communications
Server 2007 R2 CAL editions:
Table 10. Office Communications Server CAL features
CAL
Workload
OFFICE
COMMUNICATIONS
SERVER 2007
OFFICE
COMMUNICATIONS
SERVER 2007 R2
IM
Office
Communications
Server 2007 R2
Group IM
IM/Presence/Chat
Presence
Chat rooms
Peer-to-peer
voice and video
Standard CAL
File transfer
Web conferencing
Conferencing
Multiparty collaboration
Application sharing
Office
Communications
Server 2007 R2
Enterprise CAL
Desktop sharing
Audio conferencing
Call routing
Voice/Telecom
User call management
Team call
Remote call control
Delegation
Voice media on
softphone
Response group
Single-number reach
Speech technology
The Office Communications Server 2007 R2 Standard CAL is a prerequisite to the Office Communications
Server 2007 R2 Enterprise CAL. Both versions of the CAL can be run against either version of the server.
Additionally, both Office Communications Server 2007 R2 Standard and Enterprise CALs are components
of the Microsoft Enterprise CAL Suite.
CAL use scenarios
One licensing change from Office Communications Server 2007 to Office Communications Server 2007
R2 is to change the requirement for a CAL. In Office Communications Server 2007 R2, a CAL will be
required for direct or indirect access authenticated via Active Directory Domain Services. This essentially
requires CALs for internal users, but eliminates the need for anonymous external users, allowing
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external users to attend an Office Communications Server 2007 R2 Web conference without the
requirement of a CAL or External Connector.
The following usage scenarios for Office Communications Server 2007 R2 will require that CAL licenses
be in place for each user or device:



For Office Communications Server 2007 R2 voice extensions
For internal users organizing or attending a Web conference
For IM identities hosted on the Office Communications Server 2007 R2 Server
The following usage scenarios for Office Communications Server 2007 R2 will NOT require that CAL
licenses be in place for each user or device:




For users receiving a call from an extension hosted on the Office Communications Server 2007
R2 Server
For Non Office Communications Server 2007 R2 users placing a call to an extension hosted on
the Office Communications Server 2007 R2 Server
For public network or federated users with an Office Communications Server 2007 R2 user
For external users attending a Web conference
Other offerings
PIC will remain a separate license, unchanged from the current Office Live Communications Server 2005
offerings. Speech Server (2007 R2) is included as a software component in both Office Communications
Server 2007 R2 Standard and Enterprise server editions. Utilizing the Speech Server role within Office
Communications Server 2007 R2 will require the Office Communications Server 2007 R2 Enterprise CAL.
Additional software
The following additional software components will be associated with the Office Communications Server
2007 R2 Server license (either the Enterprise Edition or the Standard Edition).
The clients:






Office Communicator Web Access 2007 R2
Office Communicator Mobile for Java 2007 R2
Office Communicator Mobile for Windows Mobile 2007 R2
Office Communications Server 2007 R2 Group Chat Console
Office Communicators Server 2007 R2 Attendant Console
Office Live Meeting Console
The Office Communications Server 2007 R2 Standard Edition server roles:





Monitoring Server role
Director server role
Mediation server role
Archiving Server role
Web components (includes Communicator Web Access server role)
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The Office Communications Server 2007 R2 Enterprise Edition server roles:
All Office Communications Server 2007 R2 Enterprise Edition server roles are additional software except:



Office Communications Server 2007 R2 Enterprise Edition Front End server role
Office Communications Server 2007 R2 Enterprise Edition Edge Server roles
Office Communications Server 2007 R2 Speech Server role
License transition
Office Communications Server 2007 customers will have the following license migration rights to the
corresponding Office Communications Server 2007 R2 offerings as described by the following table.
Table 11. License Migration
License Type
Office Communications Server
2007
Standard CAL
with Active SA
Office Communications Server
2007 Enterprise CAL
with Active SA
Office Communications Server
2007
Std Edition Server
with Active SA
Office Communications Server
2007
Enterprise Edition Server
with active Software Assurance
Any Office Live Communications
Server or Office Communications
Server 2007 license without
Software Assurance


Migration Path
Entitled to Office
Communications Server
2007 R2 Standard CAL
Entitled to Office
Communications Server
2007 R2 Enterprise CAL
Entitled to Office
Communications Server
2007 R2 Standard Edition
Server
Entitled to Office
Communications Server
2007 R2 Enterprise Edition
Server
No migration rights
Customers with Office Live Communications Server and active SA on the Standard CAL will have migration rights to
the Office Communications Server 2007 R2 Standard CAL and the Office Communications Server 2007 R2
Enterprise CAL.
When customers renew their SA, they will renew into the current version of Office Communications Server.
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Pricing
There is no change in price for Office Communications Server 2007 R2 from Office Communications
Server 2007 (see table 11).
NOTE Organizations located outside of the United States and Canada should contact their local
Microsoft offices for pricing information. Find contact information for local Microsoft offices on the
Microsoft Worldwide Information site. All prices reflect pricing for purchases within the United States
and are in U.S. dollars. The prices listed are estimates; reseller pricing can vary.
Table 12. Pricing table
Server license offerings
Estimated list price
Office Communications Server 2007 R2 Standard Edition
$699
Office Communications Server 2007 R2 Enterprise Edition
$3,999
CAL offerings
Estimated price
Office Communications Server 2007 R2 Standard CAL
$31
Office Communications Server 2007 R2 Enterprise CAL
$139
Other license offerings
Estimated price
Office Communicator 2007 R2 stand-alone license
$31
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Related resources
Microsoft Enterprise Client Access License Suite: http://www.microsoft.com/calsuites/enterprise.mspx
Additional Microsoft software - recommended products
Enhance Office Communications Server 2007 deploys products that work together with Office
Communications Server 2007. See Table for additional details.
Table 13. Additional products
Offering
Functionality
License Information
Each of these 2007 Microsoft Office suites
provides a comprehensive set of business
productivity applications that helps
organizations succeed by making it easier to
more effectively manage, analyze, and share
information.
For details about licensing options
for each of the 2007 Microsoft Office
suites see How to buy the 2007
Microsoft Office suites page.
Microsoft Exchange
Server 2007
For access from virtually anywhere to e-mail,
voice mail, calendars, and contacts from a
variety of clients and devices.
For details acquiring Exchange Server
2007, visit the Exchange Server 2007
how to buy page.
Microsoft Office
SharePoint Server
2007
For a single point of information access to
people, teams, knowledge, and applications.
For details acquiring Microsoft Office
SharePoint Server 2007, visit the
Microsoft Office SharePoint Server
2007 how to buy page.
Microsoft Office
Enterprise 2007 or
Microsoft Office
Professional Plus 2007
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Websites and resources with additional information
Office Communications Server 2007 R2 websites





Microsoft Unified Communications Overview
o http://www.microsoft.com/uc
Office Communications Server Overview
o http://www.microsoft.com/communicationsserver
Office Communicator Overview
o http://office.microsoft.com/en-us/communicator/HA102037151033.aspx
TechNet (Administrator Information)
o http://technet.microsoft.com/en-us/library/bb736218.aspx
MSDN (Developer Information)
o http://msdn.microsoft.com/ocdev
Office Communications Server 2007 R2 documentation

Downloadable Documentation
o http://technet.microsoft.com/en-us/library/bb676082.aspx
Other Web sites



Finding a Partner
o https://partner.microsoft.com/US/search
Becoming a Partner
o https://partner.microsoft.com/US/program
Case Studies
o http://www.microsoft.com/success/uc
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